Royal Caribbean International Customer Service

Royal Caribbean International Positive Reviews

Star of the SeaAwesome! The first time you step foot on this new ship in Royal’s specialty class, preview the literature and app online you can see and sort of plot and plan where your state room is in relation to the rest of the ship. That way you know where you’re going to be dining and you know where the shops are and you know where the places are if you purchase the beverage package. Certainly, look over the shows prior to embarkation and definitely schedule them for yourself. If you die early, try to go to the early shows so then you can Bar hop or visit the show shops or anything you’d like to do. If you get up late and go to the late dinner, definitely still book your visits to after dinner events. There are so many bars and places to buy or receive drinks from the drink package that you will never be without one. One or two bars will most likely resonate with you and you will probably hang there after you attend your event or before. The options for dining at all different hours are impossible to believe! Kids will find a very welcoming area for themselves on the ship, which is colorful and wonderfully fun for them. Everyone is very helpful who works on board the ship. Treat your room steward well and don’t forget to tip both him (or her) and your servers when you enjoy dining. What surprise me was how delightful it was the first day at sea on our way back to Port Canaveral being able to listen to a harpist!.WinniezpooVersion: 1.69.0

Amazing crew!!!Utopia of the sea is amazing and beautiful ship. It definitely has the wow factor but what makes it amazing is its crew. The RC crew is absolutely fantastic!!! They are pleasant, helpful and are willing to go the extra mile in order for its passengers to feel safe, comfortable and most of all that we have a great experience. I’m beyond impressed and grateful that I was able to experience this adventure with Royal Caribbean. It was my first and most will not be my last. I booked two further cruises while being on the cruise. I would like to thank Sheldon, who cleaned my room every day. He did such an amazing job. It’s so funny how I would get lost constantly looking for my room and he would magically appear to guide or walk me to the room. Thank you to my dinner crew Sakban, Junlong and Francisco for making my dining experience so fun,interactive, entertaining and enjoyable. For all the chiefs and Staff for the great attention and great delicious food at the windjammer morning, noon and night. For Raymund(washy,washy) for the fun, entertaining and attentiveness. Thank you to the amazing staff at Zunie (habachi and sushi) Restaurant (Billy and Sally). Thank you to Esteban for helping me book my next two future cruises. Thank you to all the Staff from the royal beach club for the attentiveness, entertaining, hospitality and fun experience. Also the food is absolutely delicious. Thank you to all!!! I absolutely love Royal Caribbean!.Elizabeth and MartinVersion: 1.76.0

Extraordinary unmatched world class service!!!From the beginning to the end of our seven day cruise the “wow” experience is un matched similar to four seasons hotel experience. Joey head waiter always attentive went out of his way to assure we were happy with our needs. At playmakers Sam was extraordinary always assuring us that he was only seconds away if we needed him. He was so attentive smiling having a professional atmosphere!!! We will definitely miss him as well as Joey head waiter. Sheena a floater from one place to another was also extraordinary and greeting us with a contagious smile. Our waiters were awesome their assistance such as Linda was very attentive (we had dinner at the third floor). So many un named crew members but they will always be thought off n respected for their challenging, difficult responsibilities. Oh I almost forgot our room attendant was incredible always assuring that we had a great day!! I can go on n on the experience that my wife and I was a professional carnival atmosphere with every crew member smiling even when they were tired as well as remembering our names it was very impressive!! Forensic profiling at its best!! We felt like we left a family behind and like they say till we meet again!!! It was an honor and pleasure sailing with an extraordinary crew!!!.Pepita1900Version: 1.76.0

Poorest customer service ever to superior service Thanks RickGranted no cruise line can control the CDC, but our September cruise has been cancelled. Given 3 options but the lift and shift is a joke. They mandate that you must book same cruise for 2021 within 4 weeks of your original 2020 cruise date. If you do not do that by August 3, 2020 they will “give” you a credit of 125% to use on a future cruise. Go to website. Cruises only listed out until May of 2021. I called and asked if I could lift and shift to one of those dates. Was rudely told no it had to be in September or October to be valid. I was very disappointed and figured we would take the refund and never cruise Royal Caribbean again... But then I decided to give customer service one more chance. Called the next night and Rick answered. I explained our dilemma, Rick listened, asked if I minded waiting while he spoke with supervisor. When he came back he agreed that the “exact” cruise was not going to occur in 2021, but if we didn’t mind having our second day at Coco Cay turned into a day at sea, we could book our same cabin choice on the same ship from the same port, same duration slightly different itinerary. We are now booked for October 4th 2021, the difference in price was absorbed by RC. Rick was compassionate, calm, and very reasonable and he took the time to help us reach a compromise. If the crew next year is as devoted to customer service as Rick, then Royal Caribbean may be seeing us many more times..MiGirl65Version: 1.25.1

It’s been a minute(room 8642)JayI just went on the stars of the seas cruise on the weekend of august 20-23, and I got to say it was the best weekend of my life. I want to give a shoutout to my server Michael and Rey they really knew how to make a guy feel special at dinner including the room service, Fernando who made sure my room was good to go after I ran in the mornings! The shows were a hit!!! And the food across the whole ship was amazing! I did not spend to much time at our stop at coco cay, and took a huge lost in the casino :(. But my trip over all was a success!! Trevor singing at karaoke and seeing many more crew members helping everyone to have an amazing night every night! I am not a royal Caribbean regular this was my first time in a long time but as a 31 year old my vacation was to good to be true and I hope to see you guys really soon!! Thank you for all you guys do, crew members you truly made my the best days and nights of life! Lol i could have cried getting off the ship I had so much fun, thank you for the moments! I apologize for not tipping well but i promise because of you guys I will not spend it all in the casinos next time! Lol and I’ll bring my friends next time so we can even have a better time!.Mrniceguy1994Version: 1.68.2

Cruise 9-14 to 9-9 Grandeur of the SeasHad a great time on the ship. Service was awesome to point someone out specifically “Deva” miss washy washy at the Windjammer was so much fun with amazing energy. Our room attendant Ramon was very helpful and attentive to our needs. The entertainment was awesome with the exception of the 70’s night show with some of the dancers had zero energy and never smiled the whole time. We did mention this to the activity director Katrina and she said she would review the tape of the show. The comedian was really funny, the bands, the dancers, singers, flag show, night club was amazing. We stayed in a ocean view stateroom which was great with the exception of mold growing on the shower curtain. Plenty of storage and drawers for our belongings. The Solarium was beautiful looking but could not even use it due to it feeling like a sauna inside there. My wife has asthma so she couldn’t stay in their but I was also sweating just sitting at a table. For being the only adult area for relaxation in a pool there needs to be some way to get a cross breeze or some kind of circulation in this area. Our past 2 cruises were on the Oasis of the Seas and we were curious on how it would be on a much smaller ship. We were very pleased with the service and calmness that the ship had to offer I hope this review is helpful for your consideration. Kevin and Catherine Buch.CankatsVersion: 1.58.1

Not fairI made a reservation for a junior suite in March, paid for the majority of the trip but still had a balance, I had a credit card on file that was going to be charged the remaining balance as we got closer to the trip, not seeing any activity I got curious see if everything was okay just to find out my reservation was cancelled, I lost it, I can’t believe that they didn’t call me, they said they sent email reminders but I’ve checked, my spam, junk & deleted emails and didn’t find anything from them, I luckily got some help from a customer service agent and was able to reinstate my trip, I paid the remaining balance and lost my junior suite accommodation, I now have a smaller room, I feel totally ripped off, the sad part is that there was junior suites available but they wanted to charge me an additional 2k , that real scum bag customer service, I may not ever referred royal Caribbean to anyone anymore, Shane on you royal Caribbean for trying to charge me double for something I already paid for, I’m totally disgusted, what ever happened to customer service, I called about 5 times trying to get help, I don’t want a free upgrade I just want what I paid for..Essential healthcare workerVersion: 1.36.0

It needs some work.Not taking anything away from our trip aboard the Harmony. Everything was enjoyable, except the app. I experienced many lost connections with the account before we even boarded. It would not display my itinerary or reservations already booked online. Upon boarding, Guest Services assisted me and they were excellent. Unfortunately they too could not understand why it performing in such an odd manner. I will not bore you with the solution attempts but we were there for 30 minutes as they tried everything. Finally, their solution was to remove me as guest 1 and make my spouse guest 2. Now, my app worked on my iPhone XR. It continued to be problematic throughout the cruise. (1) It was lose my account and I’d have to login back in. (2) it would disconnect me from my itinerary and we would have to delete and reinstall the app (every time). This was Guest Services solution for these incidents. (3) after disembarking and returning to the ship, the app could no longer find my account even when attempting to login again. This happened at Coco Cay and the other two ports. Guest Services again had to override something on the system for it to allow me access again. When it worked. It worked well. Easy to use. Prompted reminders and notifications of reservations, shows, events and excursions. Again... when it worked. My spouse’s iPhone 7 worked flawlessly with the app though so we used her phone the majority of the time. Both phones were using the most current iOS and the most current RC app version. Had it worked on both phones then I could have easily rated this as a 5 Star app..Media_frenzyVersion: 1.20

Robust in some ways, but also needs navigation upgradesThe RCCL app is good in many ways, but it also malfunction sometimes and is missing some features that could make it easier to navigate. For instance, a hamburger at the top might allow for better navigation overall. It can be confusing to try to switch between Cruise reservations if you have more than one. Also, I’m trying to find a way that I could see another sailing of my ship to get an idea for the activity schedule and theme nights, but I can’t figure out how to do that. Even if you look at the cruises to be booked, I don’t think you can get that type of information yet. I would prefer to be able to see the theme nights of the cruise in one place and not have to scroll through each day to find them. Further, it would be helpful to get them more in advance. When you’re actually on the cruise popping in and out of the calendar is sometimes cumbersome. I haven’t seen a search function and the on board chat is a nice to have feature, but it works well sometimes and not others. Overall, I appreciate having the app and use it multiple times per day while on the cruise. There is a lot of good information, but I don’t always find it to be user-friendly or easy to navigate..Ash1224Version: 1.63.2

Not the sameRCCL has lost its charm. The high cost of cruising and the nickel and diming you to death has lost its charm. It’s no longer affordable for most families or individuals they have to go into debt in order to afford a cruise. The food quality has slide downhill and if you want that lobster or a fillet that you used to get, you’re going to pay for it, the individual paid restaurants Food quality is not worth the high cost. You have to pay in order to dine. Royal Caribbean’s voyager of the seas is tired and needs to be updated for a four-day weekend cruise are no longer worth the time or money. Why bother cruising to a higher level when you just keep removing amenities and giving ones that aren’t going to be used by many that the higher levels we used to enjoy to make it worth staying with Royal. Most of it is worthless. We are being forced into buying things that normally were free. I guess after you lost money because of Covid now you’re gonna make up for it by sticking it to cruisers. You’re just not worth the high cost of doing a cruise. For what you offer. You’ve gotten worse than carnival..Trudi FrankVersion: 1.47.0

Online check in process is a nightmareWe’ve all taken a flight and checked in on line to make our journey more efficient. We wait until the check in time is “open” and then check in where we are given boarding passes or at least an order of boarding but nope …. Not with Royal Caribbean it seems. Was right on to check in at the open time but the website said “sorry we’ve encountered a Glitch… Try again later” so we went to the app… this time the message is “check in has checked out”. Called CS and the call taker’s solution was “just wait and try again”. No one in IT or CS was willing (or able) to solve this. Their canned response was “just wait and try again and if it still doesn’t work call again”. Why? My problem becomes more important the more it happens?? How about work with me to solve the problem and perhaps make a happy first traveler with your line? We are not new to sailings but certainly are to this lack of concern and assistance. Makes me worried that this is the level of care we might expect on board the ship! Maybe if we were Diamond members Royal Caribbean might care about us! Not a great start and would not make this mistake again at this point..DanielIn850Version: 1.43.1

Good app when it works.The Royal app is well rounded and easy to use. It allowed me to view information about the ship as well as different activities available on my sailing when I went on Odyssey of the Seas in late March 2022. However, there is one glitch that will absolutely destroy the pre-cruise experience. It starts after you book a new sailing. You open the app for the first time, only to be met with an oddly long loading time. Then, you get the regular Home Screen with the planner and the top view of the ship. However, when look closely, you see that there is no information regarding the details of your cruise. No information on the restaurant, the activities, or the venues. You don’t see any option to check in, either. Things get worse when you force the app to close. When you open the app for a second time, you are met with a “Select your Sailing” screen. You tap on your sailing, and alas, you are met with the dreaded “We’re working on the fun” pop up that has plagued many of the app’s users. You realize that the app is essentially useless, and you accept defeat, being forced to check in on your computer. Other than that it’s a pretty good app..Kilo26EchoVersion: 1.34.0

Blue lagoon and ship handicap accessMy husband was walking with a cane from a heart surgery 5 weeks ago 2 times once at blue lagoon and once departing he was circumventing to a longer route. At Blue lagoon they changed to pickup area in the opposite direction that they told us at drop off. My husband literally had to double back to the adult area that we were in from the originally drop off! This was a terrible lack of communication to our group! We also had to wait for another shuttle about a half hour plus to leave BL. Sad loss of time! We enjoyed it there (food could improve in adult area)! That island and the ship needed more golf carts or wheel chairs for situations involving the elderly! More handicap accessible options should be evaluated in all situations! We did overall enjoy our trip of course, but if on RC again I will be calling and figuring out how to request more assistance this way! Also I did cal customer service the Weds or tues before and he said we weren’t too far from the elevator, however floor 2 room 2306 was not in a “friendly” location for shorter walks. I also would want to request 4th floor by elevators and hope that this can be honored! Thank u for your time.Photobuff69Version: 1.72.0

Amazing!Royal Caribbean never disappoints. We are addicted to cruising because of how awesome Royal has always treated us. We tried Carnival once with a group of friends and we quickly regretted it. Carnival employees were often rude, and Carnival “nickel and dimed” us for every little thing. And debarking with Carnival was a 2-hour long process as every customer on the entire boat was in an extremely lengthy queue. Imagine trying to get a couple thousand people off a ship through a single exit!! It was frustrating, stressful and really nonsensical. We vowed never to return. It was such a relief to be back on Royal again this weekend where every single employee is kind, the food is amazing, the talent is outstanding (far greater and far more tasteful than the talent on Carnival), and there are no additions to our bill. As a matter of fact, we were given pre-cruise credits and we ended up with post-cruise credit on our bill as well. Royal owes us money. How about that! Nothing beats Royal Caribbean!! Don’t even think of trying another company!! You won’t regret it!! Try the Allure for starters. Your mind will be blown!!.StaCnJCVersion: 1.54.2

Bahama DissatisfiedThis was my first cruise experience, I wasn’t overwhelmed by the conditions of the ship. The ship was old so I wasn’t expecting to see a lot of shiny glitz and glitter. But I didn’t expect to see a big stain on my couch, I wasn’t expecting to see dirty plates and silverware either. I saw red stuff on the couples plate beside us and then when my food came I decided to look under my plate and there was food on the bottom of my plate. Those things come from a lack of cleaning and washing or the waiter is lazy when it comes to picking up food either way that’s unacceptable. It’s unacceptable for dirty plates and silverware to make it from the dishwasher to a passenger without anyone noticing. I bought the drink package and the drinks were watered down intentionally. Because this was every where you got something to drink. I don’t know who came up with the idea to bring a group from Australia to entertain people the group impact was a disappointment. I can’t stand Carrot Top or any of the Wayans but I would have at least stayed 30 minutes into their performance before leaving. So with that being said I would do another cruise because there was more things that I enjoyed about the experience than I was dissatisfied with..Blu2010benzVersion: 1.55.0

Love everything about RoyalFor years, I had been loyal to Carnival cruise. We had a crew scheduled on carnival that was delayed twice and then canceled due to Covid. When we decided to reschedule, we found Allure of the Seas and cruised on her and have never looked back. The whole atmosphere on Royal is different, a little more tasteful if I may. Everything on Royal was great, from the food to the shows to all of the events that were available to us. And let’s not forget the best thing about Royal and that’s the crew. We had the absolute best room steward (we say that on every cruise lol). our servers we’re always great and attentive and anyone we saw from someone doing maid service to those running events, everyone was helpful, greeted us with a smile and made sure that we got the answer to our questions promptly. I enjoyed every cruise I had on Carnival, and there were many, but I feel a little bit like royalty on Royal Caribbean. we took my great grandson on his first cruise and he wants to know when he can go back he absolutely loved it. We sell on. Wonder of the Seas in December and we are just a little bit excited!.Sea sjVersion: 1.59.2

First experienceI’d like to start by saying this was an enjoyable cruise. This my 6th cruise, 4th on Royal Caribbean. I’ve cruised the Liberty 3 times before and I have to say I’d choose the Liberty over the Harmony. I just feel that there are just too many guest. The entertainment was good but full almost every time. To me the food was not as good as the Liberty either. The Windjammer was not as big a the Liberty or at least it didn’t seem so. We would have to walk around for way too long in my opinion to find a place to eat. My son brought 3 friends on this trip. He is a 17 year old senior in High School. His three friends are all 18. He could get in to any of the comedy shows that were 18+ with me or his mom. I think that is ridiculous! So a large number of the things we would need to do we didn’t so he wasn’t left out. And lastly, the one thing that happened that really topped the cake for me was the fact that we can’t go to the front of the ship to n Harmony. On Liberty I would go up there every morning and enjoy my coffee and the track and very little lookout points as well. That was very disappointing. So I was able to schedule photos on the Heli pad on the last port day and adjusted our port day in order to be back on time to do so, just to find out that got canceled that morning and I wasn’t notified until coming back on ship early and waiting for the photo people to give me the news. In all it was a good cruise , the ship is very nice, the staff were great as well. All of that is to be expected from Royal in my opinion, that’s why we only cruise RC and cheer lead for them to everyone we talk to. I won’t be complaining about Harmony to anyone either. I just don’t think I’ll be back on Her, which does mean I will have to travel much further and probably won’t be able to cruise as much. Thank you RC for another great cruise experience and see you again in the future..FBTIVVersion: 1.59.5

Trip 2021This was our first trip on a cruise. I am a young single mother, and brought my 7year old. It was a little nerve racking going just the two of us, but we will absolutely do this again! Between the staff that had helped us, Alfredo V for our rooms, he made the experience wonderful, my son was so excited to see what he would leave him each time we came back to the room. The wait Staff, Sylvester and his assistant made each dinner amazing, they even remembered our orders and were more than gracious. Also to the staff in the breakfast buffet, Bernadette, from the Philippines, smiled and was a pleasure, she helped us as soon as we came in each morning. Also we would like to send a huge shout out to Christine, from the Philippines, who was our assistant wait staff, she made each meal worth it! Christine was so enjoyable and we wouldn’t have had a better breakfast without her!!! Thank you to all the staff, it made our first cruise a memory we will never forget, and also helped us make the easiest decision to book more cruises in the future!!!.Cassi & LeoVersion: 1.28.2

Making payments through the app.I think it would be a great idea for you to update your app. When I click on my cruise, there should be an area for me to click on to pay on that particular cruise without me having to re-enter my name and reservation number since it’s already displayed in the cruise information portion that’s safe for me on your app. As with Norwegian , I click on that particular cruise and a drop-down screen or ask if I would like to make a payment or view my cruise reservation. If I click on make payment there is an additional screen that populates without me having to re-enter my cruise information. Isn’t that genius? It saves time and cuts out a step of someone having to click out of that screen and having to back write down a reservation number (that should already be there in the pop-up screen, considering it’s from that reservation that you’re making the payment from that brought you that next second screen. ) and have to enter it when it can already be there through the genius of technology. Please help us to work smarter not harder. Thank you for your time and consideration on this review. Tyrone M.O EnoryTVersion: 1.73.0

Not the best Royal I have been on.The crew was amazing but food was less than desirable this time. Our personal room attendant was absolutely wonderful. Dinner was not anything to look forward to. The food was bland so we started eating in the Windjammer lounge instead which is not what I expected on a Royal cruise ship. The menu repeated itself almost nightly so we kept going to the windjammer instead. The port time was the shortest of times and the excursions team in Nassau was delayed by the an hour. So we hard to report at 7:15 and didn’t even get to our destination till 10 and had to leave at 12:45 to come back. It was supposed to be a 5-6 beach time turned into 3. There was way to many repeating movies and shows on this cruise so just stayed in our room like hermits which we could have done in the comforts of our own home for the cost of airfare and automatic gratuity that was added without permission to our bill. I was told something totally different from casino Royal than the Royal Caribbean cruise and they informed me they were not on board and would have to wait to talk to them once we get back. Why is there NOT a representative on each vessel..Trich77Version: 1.75.4

Wow, what a cruise!!!Cruising is a wonderful way to see amazing ports in this world and RCI is a fantastic cruise line. Our latest cruise was on Vision of the Seas with cruise director, Clo. Clo had a very active part in the cruise. Several of the acts contained personal friends of hers and they were fabulous. If you have an opportunity to see Zoe Tyler or Kenny James, do not miss them. Their singing is unbelievable and their styles are very different. As Clo told me they are both great, just in different ways. And she was right! The dining was also exceptional, in the buffet, formal dining room, and specialty dining room, Chops. The wait staff was very attentive. Our head waiter in the formal dining room was Neptalli and his assistant was Rommel. They seemed to always be around for us. If you like steaks, be sure and visit Chops and ask for Michael. He was an extraordinary waiter. Our room steward, Puresh, was also efficient. Whatever I requested, he made sure it appeared. He also accommodated our schedule with his cleaning. By now, you can tell I really enjoy cruising on RCI and RCI gets a 5!!!.Glenn’s GiGiVersion: 1.43.0

The best thing ever in the worldI love it I think it’s gonna be great because like you guys are like the best ever like ever and I thank you for letting us do this because my brother Dominic is going to training for two years and this is a special thing for him and we’re thanking you because I love how you let us do this for a special occasion. If you don’t know that occasion that’s OK it was Dominic‘s going into you know the military obviously because I really miss him and I was crying in the car because I didn’t want him to go and I am thanking you because you guys have been so grateful for letting us come Walton going to Gatlinburg because that’s gonna be really fun with the family name, Ashlyn sprinkles and then our last is PAUL that spells Paul of course thank you for everything that you’ve done for us like everything by Simi be on the thing but who knows I love your company and I’ve been working on this I just love it because you can see all the things and I love the Reno buy a look. I love you and I love your app. See ya..Dom PaulVersion: 1.42.1

Ship and StaffFirst time in RC and I love the Allure of the Seas. The crew are amazing. Special shout-out to our Main Dining wait Eduardo and his assistant Jackie. They made our dining experience spectacular. Not only that the food were delicious but their level of service is beyond great. Their smiles and friendly attitudes made us feel welcome. Our housekeeper, Piya. She did a terrific job cleaning our room and made it look comfortable to come “home” to. She is very friendly and always talks and jokes with us every time we see her in the hallway. Shoutout to Julius from Philippines. Every time we see him at the Widjammer buffet and Sorrentos Pizza, he always says hi and talks to us. Even if we were just passing by at the promenade, if he sees us, he always acknowledges us. He’s an awesome dude! Jennelyn from the photo department is also one of the staff that we connected with. Her friendly personality and happy self don’t go unnoticed. We always talk to her whenever we run into each other. All the staff are amazing. My husband and I truly enjoyed our cruise!.Q from TXVersion: 1.41.2

Problems with scheduling dining online when you have six peopleWe booked as so many others two years ago our trip on Royal we are diamond members as a gift we purchased three cabins for my son and his family when the Covid hit we had to reschedule using our vouchers and I spent two hours on the phone with Victoria and rebooked our trip. That time she booked all three cabins together or so I thought and we were supposed to receive my time dining of 615 we just learned a week ago that we were not linked together and we cannot eat together unless we have a 745 evening dining both my husband and I are on medication and need to eat before a certain time called and asked to link us and we wanted to eat dinner together especially for the holiday which was the purpose of us purchasing all three cabins. Yet we were told that we were not linked and the time was gone. Very upset and wanted to let you know THIS IS WRONG. We are on Harmony of the sea with a sailing date of November 21.Senior lives matterVersion: 1.30.0

Great trip!I recommend getting the extra dinner package… gormet food-Hooked seafood, Chopped steaks and I had amazing Branzino (Italian seabass), and the Zumis sushi. The stateroom was great space, comfy bed… great pillows, desk and chair that can double as a make up table, lighted mirror, great storage, bathroom works well with efficient use of space. Plenty of hot water for my shower. Bring your own shampoo. Room service was excellent. The staff is very friendly and no lack of events. I didn’t attend events as I prefer my ocean view balcony for reading and journaling, the desk for working and even had TV when I chose to hear the news. The Tv also has complete info on how to utilize venues aboard ship. I don’t drink alcohol but they do have a drink package for unlimited drinks both alcoholic or mocktails. I preferred Starbucks who’s is key for me with hot teas. Their hours are open early and open late. This was my second trip and it was a wonderful time with smooth sailing. I was so happy to get a lot of time with my daughter and grandchildren. Really fun!.KarenMathisVersion: 1.54.0

The best cruise everStar of the Seas has absolutely everything to make an enjoyable vacation for everyone. Nothing was left to chance. The entertainment was incredible. I was completely blown away with the new game shows. Especially the Price is Right which awarded real money to the winners. The Back to the Future musical easily rivals a Broadway production. And the set and special effects was “OMG” amazing!! I can’t stop praising this ship and the work that went in to make everything so pleasurable. The staff was the absolute best. I had an issue on the second day before the Captains formal night and our housekeeping supervisor Shahrukh promptly handled the situation and made us feel special everyday for the rest of the cruise. I will be writing a more extensive review of him and his staff separately as they deserve their own page. Giovonni’s and Chops were deliciously incredible. The chef ant chops came to our table to make sure my husbands lamb was perfect. ☺️. Thank RCCl for making our anniversary vacation the best..AfhrnVersion: 1.71.2

The App has lots of potential if RCL would use their investmentThe app has potential to be much more useful before boarding if the data was regularly and timely provided and updated. For example, we are taking a multi family vacation on Odyssey of the Seas’s Transatlantic cruise. We all bought Dining packages and want to coordinate our specialty restaurant nights. The selection of which nights to schedule is largely driven by the Main Dining Room menus. The app provides the means for RCL to post this information. However they don’t regularly or timely post it. Consequently we have to spend time after boarding going through the “meeting” to choose the nights vice spending time at the pool bar starting our vacations. RCL can use the app they invested in and often seek feedback about to maximize utility for the guests. Also, the same thought applies to special events and venues reservations. The means are there because I was able to schedule my “Book” theater time, but so far nothing else is posted with less than 25 days before the cruise. Better use can be made of the tool purchased..BobCin5859Version: 1.40.0

Outstanding Rock Legends Cruise Feb 2025This cruise was outstanding!!! I’m telling everyone I encounter to see Gregg Rolie Band since 1st time saw them and it was amazing!!! And so glad saw this cruise on John Waite’s website and signed up for it to see John Waite and ALL the other bands!!! I already tell everyone I encounter to see John Waite!!! :) Outstanding performances by Gregg Rolie Band and John Waite and ALL the other bands!!! And wow Gary Hoey surely orchestrated a COOL jam session and first time heard his band too and it did not disappoint - outstanding!!! Musicians were sooo friendly and nice at photo ops!!! I’m telling everyone how great this cruise is!! Time of my life!! Can’t wait to go on another one!! Staff was outstanding and sooo helpful!!! And THANK YOU to ALL the musicians on this cruise for sharing your talent with everyone!!! We sure are LUCKY folks to have musicians who are so gifted and who share their talent through thick or thin and who always make our day a LOT brighter!!! I count my lucky stars every day that we have musicians!!! Mona T.Mona - DurangoVersion: 1.62.4

Most amazing dinning staff serviceI have been working in the Casino business for more than 21 years and my husband‘s been working in casino business for more than 43 years and he is now retired. We usually dining out our twice a week . And we have been dining where the most high end, some very prestigious setting, or some moms and pops kind of restaurants. We know what is good and best or worst service. This 7 nights symphony Royal Caribbean dining service really “WOW” both of us. Our waiter and assisting waiter, not only can remember our names from the group of nine people, and they remember who and what likes to drink after 1st night we met. The whole dining experiences was consistently Warm, Pleasant, Flawless, not too much, not too little. It was perfect to the tea. The service that most impressed me was because my name is very hard to pronounce. but he always refer my name with perfect pronunciation when they offer if I would like any drinks. I felt they treated me like close friend but highly respected friend. Every night we looking forward to see them and they were the highlight of the night. I also noticed a other staff who working at Park Café. He was constantly cleaning, carry dirty plates and cups, wiping down the tables, full of tray and trays in and out. One night I was there waiting for the guitar performance around 5:15 PM a couple ask him if there are still bags of chips inside. He replied with smile ask how many they would like to have, and he put down all that heavy tray and ran inside to get 4 bags of chips for them and came out with happy smile. I was Stunned with how he was over the top up and above with his enthusiastic attitude towards so many demanding request all day. I couldn’t help myself. I walked to him and took a picture with him. I will keep Carcia’s picture and he is now my mentor for me to go back to my job, which is also very demanding working environment. I have to praise highly for Royal Caribbean HR. How are you guys hire the best of the best..YulingliuVersion: 1.58.1

Great but could be betterI like the information on this app. Especially the events that you can put on your calendar. However, I would suggest two improvements. One, there is a chat feature between you and the other members of your party. The only problem is that you do not get notifications like you do on your normal texting apps. So someone can text me something but unless I go in there purposely to look and see if somebody texted me, I will never know. So you can go hours without knowing if someone texted you. We only use this feature to let each other know where we were because of that. Two, it would be nice if there was a map that showed your location on the cruise. I often wanted to know where we were in relation to the island or in general. That would be a nice feature. I often noticed that the Wi-Fi provided on the ship would go in and out depending on where we were on the ship. This is not good when you’re trying to communicate with somebody else..TcoersVersion: 1.52.0

Great Cruise Line with an improved appThe app has improved since my last review in January 2022 which is good to see. We are on our fourth Royal Caribbean cruise this year and we just finished a cruise on Allure of the Seas. I like the the fact that you can read excursions, entertainment, etc within the planner portion of the app and that these can be added to my calendar within the app. If there was a link to the Cruise Compass, a daily on-board listing of activities, that would be great. Fortunately the Chat to Chat, texting within the app, has improved but is still an unreliable way of staying in touch with other cruisers. The text notification has greatly improved as the oval around the three dots in the top right hand corner now turns red when you have a message. Also, I inconsistently received a notification on my apple watch and/or phone. The WiFi, however, on which the Chat to Chat relies, was better on the Allure of the Seas than other cruises we went on this year. However, it still needs improvement as there were areas that did not have reliable coverage for example the balconies. Unfortunately the WiFi does not work with VPN and since it is an open unsecured WiFi I would like the added security of VPN. (Norton VPN was a particular problem as it would not stay turned off. I deleted it and the VPN reinstalled itself but that is my problem with Norton not Royal Caribbean app). The calendar portion of the app reminds you of coming events such as meals, excursions, shows, etc. Also, if you have multiple cruises planned it is not possible to tell which cruise the app is on without backing out, losing what your working and go to a hidden page within the app. The Chat to Chat has a good search capability to find other cruiser that you know. I don’t know if it is limited to just those cruisers to whom you are linked. At $1.99 per phone per day it is a good value. Things I would like to see added would be to search and book future cruises. It would be nice to write a review of the excursions within the app..MeRichardVersion: 1.37.2

You will never go back to other cruise ships after experiencing Icon of the Seas💃🏻💃🏻💃🏻I am a frequent cruise traveler. Sixty-six years young. The Icon of the Seas is unlike any ship I been on. The ship is humongous! It’s like a New York block. Food options are numerous. The atmosphere is great. Lots of young folks enjoying be young. Lots of old people enjoying being old. Separate areas for children to wear themselves out. Children’s areas also has food in this area. Parents have access to food and alcohol beverages in same area. If you like to vape, smoke cigarettes or enjoy a good cigar the outside smoking area is extremely large with comfortable seating and the bar and pool are close to this area. The middle of the ship reminds me of an outdoor mall with many stores for ladies who love to shop. Everyone who enjoys walking will find this ship got you covered. I could go on and on describing how different this ship is, however I might run out of character spaces..Ship mustVersion: 1.69.0

My experience on Allure of the seasI had a fantastic experience on the cruise . The staff were amazing. We were always made to feel welcomed. They spared no effort in making us happy. Special mention must be made of our state room attendant Haris. Akata from the pool deck. The entire staff in the Wind jammer restaurant including Geronimo, Tennet, Maura, Allison and Jesse. Romayne the chef was fantastic in bringing the Caribbean flavors to our table Natalee always checked on us to ensure that we were happy and assisted in making the most incredible meals. Our very favorite person on the cruise was the amazing Bianca (Wind Jammer and Iron Grill )who went above and beyond to make every moment in her presence an absolute pleasure. Our experience would not have been as enjoyable without that little dynamo. She has become a friend and we all look forward to seeing her again. In closing I will be recommending Royal Caribbean to everyone I know. Thanks to everyone for a truly remarkable experience..Bajan NattyVersion: 1.67.1

DisclosureMy only complaint is the description of events need to have disclosure of who is sponsoring events and they need to also stick with honoring what the events say. For example the back posture seminar didn’t say anything about being sponsored by the good feet store. Regalia is my main complaint. I went there for the color event which was supposed to have a Drawing and free gift. All I got was a 45 minute sales pitch to buy a $6000 ring. We had to just leave. When I went back to get the complimentary friendship bracelet they referred me to that same guy to try to do the same sales pitch. Then when I went on Wednesday for the charm event at 630 they turned everyone away and gave them a paper to come Back at 7. I had dinner reservations at that time so after dinner I went back and the guy took my papers and referred me to the quick talking salesman again. Seriously need to give out the bracelets with no strings attached and no pressure..Shablee27Version: 1.55.1

Good App - Missing some featuresFor the most part, this app has a lot of nice features, but there are a few places that could use some improvement. Daily Planner does not include a lot of Adventure Ocean details. There were a few events which were in the paper copy, which were not listed in the app. Consider giving Adventure Ocean it’s own daily planner so people without children in the program can have a less cluttered view. On-board chat missing from app (at least on Allure of the Seas). We purchased the Wi-Fi package and use our iPhones for this, but it would be a big improvement to offer this feature in the app. Airlines offer free chat without a wi-fi purchase and the previous RoyalIQ app offered this as well. Ability to make reservations in the app ahead of your cruise. You can book reservations through the app once you’re on-board and you can book through a computer in advance, but there’s no continuity or consistency. Use your phone as your sea-pass and your room key. For those who’s phones offer this technology, it would be great to unlock your cabin through the app as well as to have the ability to make purchases. Create an ApplePay/Google Wallet equivalent to purchase chips/tokens at the casino. The casino is one of the few places where cash is used. It would be nice if you could use Apple Pay or Google Wallet (or create RoyalPay) to make these purchases..NYYScottVersion: 1.8.2

Royal Caribbean Ships.We have sailed on Royal Caribbean "Anthem of the Sea" five times over the last 7 years. It's home Port is "Cape Liberty" Bayonne, NJ. We always have goods days on board no matter where you are and what the weather is. Their basic food plan is great for variety and quality. We always buy 1 or 2 premium dinning which costs a little more but I love their " Chef's Table" dinning. Space is limited to 20 guests. It's a wine & food pairing experience. The ships chef greets you and explains all 5 courses. The wine experience is similar and is explained why a different particular wine is served with each course. Definitely a class act. We live within an hour's drive from our home to Bayonne. We hire a car & driver so we do not touch our luggage from our home all the way to find them in our spacious cabin when we enter it. There is long term covered & secure parking. For us it's the least stressful vacation we have ever experienced. Peace..I’m LewVersion: 1.27.3

Great CruiseThe whole cruise was amazing. The crew went above and beyond to ensure you were taken care of. The ship was beautiful and well taken care of. The room steward (Ida) was the best ever. Our room was always clean but she was never intrusive. She always took care of it, multiple times a day, but it was always while we were out. The entertainment was always fun and there was always something to do or see! The cruise director (Elizabeth) and activities manager (Michael) kept it fun. They were always working to keep everyone entertained. The food was great. The Windjammer (buffet) was great and the waiters were very attentive. The dinning room was one of the great highlights of the trip. Our waiter (Michaelvas) was beyond exceptional. The assistant waiter (Gerard) was amazing. They both got to know us and remembered our preferences throughout the trip. They knew what you wanted before you could even ask for it. Are true believers in Royal Caribbean now and will be taking many more trips!.Flo.Rocks!Version: 1.21.3

Must have if you’re a fan and traveler of RCCLLove this app. I haven’t used it yet on the ship but I’m looking forward to it. Right now on pre-cruise and I can see almost if not all activities on board. From balloon animals to cupcake making to wine tasting to the famous quest events (adult and family!) you can review it all once you have signed in with your user information. It can show you deck plans, information on events, if it’s free or has a cost involved. Is it designed for young or adult. Most of this information use to not be available to you until you saw a daily cruise planner on board. Now you can review before you go and help you plan your trip and then once on board you can add these items to your daily planner (can not add an event to your planner until you are on board, only down side). If you are looking for anything you’re able to fine it here, I hope! I will let you know once I get back how it worked on the ship..JZ BladerVersion: 1.19.0

My Favorite Cruise LineThe service and staff on all my previous Royal Caribbean cruises have been “EXCELLENT” And the food and dining “EXCEPTIONAL”.Rambo8202Version: 1.63.2

Wonder of seasIt was a great vacation. One comment on Table Tennis. We recommended you a system to give every one qual opportunity. Example 3 games and switch.DWVisionVersion: 1.49.2

Glitchy. Slow. Internet Management is poor.Glitchy. Slow. Internet Management is poor..Scott.alex.brownVersion: 1.50.0

App works just okayYou don’t use it for much other than seeing upcoming activities and texting your group, sadly though my entire family didn’t get notifications for messages the entire trip, we flicked notifications on and off, turned our phones on and off, all of the fixes you’d think would work but nothing changed. We got notifications for upcoming excursions which was handy but nothing besides that.CobRob1Version: 1.50.0

Good concept, execution mediocreApp is very slow, and my entire family has IPhone 15s App needs to be restarted to see all activities Messaging system is buggy.Ezb74Version: 1.49.2

Not too friendlyThe app needs to be more intuitive and easier to work with..HelfunesVersion: 1.48.1

FoodNot as good as expected. Staff excellent. Bed really hard..PtbgmVersion: 1.24.0

Mediterranean CruiseService was exceptional, food was good, all the port stops were great!.KeeponcruisingVersion: 1.76.0

Somewhat convoluted …I find the current Royal Caribbean App much improved over the initial version but I still find it somewhat convoluted and not as easy to navigate as I might have expected! Perhaps I just have not used it enough..Sailirboy1963Version: 1.76.1

Ovation of the seaWonderful experience cruises ovation of the sea crossing the Pacific Ocean , enjoying beautiful service all of cruises staff from restaurant and waiter and waitresses + room services 10 /10.Bi ChungVersion: 1.75.4

MrOverall ok, food quality?.1380VanVersion: 1.76.0

Cruise 2026Not extremely easy to use this app. Information and messages not each to find. Captain messages should be in the app as you can’t always hear what was said..GrainpatchVersion: 1.75.4

First time in the cruiseQuantum of the Seas had Exceptional service and a must try with your family with unforgettable memories that last forever.We loved and enjoyed every moment during our stay..Absolutely do it again.💯🥰.Eric addunVersion: 1.75.4

UtopiaThis is the absolute best weekend I’ve ever had while on vacation!!! Five stars for sure!! Thanks.Angric18Version: 1.75.2

Wonder of the SeaWe truly enjoyed the food in this ship, delicious especially the mashed potatoes! Our waitress Elaizer and Tashyena were awesome! They had a positive vibe and provided top notch service. Artur who took care of our room was great! Always smiling and helpful. He remembered each one of us by our name. I wish pickleball open play was more organized like it was on the Freedom of the sea! Overall, we had a great time!.Yvonne LyVersion: 1.75.4

Fabulous CruiseSymphony way to go..KabZamVersion: 1.75.1

Crew and foodI wanted to say everything was so amazing and organised. I loved the food and services. Staff was super helpful and lovely. Looking forward to come back. My favourite place to eat was windjammer market food was super delicious. Thank you.Manpreet Malhi.Version: 1.74.1

Crew and foodMy family is very happy and thankful to the members, they all are very polite and helpful, they made our trip unforgettable with their kindness. And the food is always delicious and tempting to eat. Thankful to all the chefs who made that delicious food for us everyday..Japjot kaur briachVersion: 1.74.1

First time cruisers! Amazing experience ❤️This was our first time on a cruise and enjoyed every minute of it. Definitely won't be our last time. The staff and service was amazing!.Pipilr73Version: 1.74.1

Navigator of the SeaThe staff and the organization of this cruise was amazing. The only thing they need to update is the smoking in the casino it carries throughout the main interior of the ship where everyone hangs out and is awful..ShelefeVersion: 1.74.0

Back to cruisingBack to cruising.Adel BoulosVersion: 1.73.5

AverageWas looking forward to this as I thought was a step up from Carmival or Princess but it was the same..Monic KadVersion: 1.74.0

Best experience ever!Everything was WONDERFUL! Thank you to ALL the staff..Georgeta D.Version: 1.74.0

Dining Menu Views RemovedWith the latest update, the menu views in the dining section are no longer available..BakerchiefVersion: 1.74.0

BestEnjoyed very much my first cruising experience.MaxMakAlexVersion: 1.73.5

Icon of the SEASAmazing Cruise !!!!!.Boggie 78Version: 1.73.5

DiningExcellent Services’s and food. Excellent Housekeeping Thank you so much..Jervie234Version: 1.73.5

First Time Cruiser ReviewI found the ship beautiful and the staff work really hard to ensure you have everything you need somethings i think they could improve on is keeping restaurants open later the only option to eat after 9pm is Pizza and that felt more like a late night snack option than a meal. the ship was cold requiring a sweater at all times i also didn’t like how activities were reserved before we even got on the ship so new comers not familiar to there process didn’t get on anything and i also felt nickled and dined to death. and some activities were just not affordable i would like to see an All Inclusive Cruise except of course for alcohol package. i didn’t feel the price for the refreahement package was worth it could be just me not knowing the ins and out. there was not a lot of educating a new comer so we could enjoy all that was to offer so not my ideal experience.Mommasan02Version: 1.73.5

InoubliableUn voyage en famille qui a été au de nos attentes. La qualité et l’excellent service était toujours au rendez-vous. Des activités pour chacun des membres de la famille. La nourriture a été différente et délicieuse toute la semaine. Les membres de la croisière était enthousiastes et souriants TOUJOURS. De loin , notre plus beau voyage. Vous avez vraiment pensé à tout. Merci.Pom1007Version: 1.73.5

Our first cruise experienceIt was our first cruise experience, and we enjoyed it very much. It was clean everywhere, food was exceptional, service was excellent. Especially, l want to mention our waiter Mark and his assistant John in the deck three Grand restaurant! All people who served us did a great job. We also enjoyed entertainment in the evenings, we listened to Dimond Duo( Serhii and Tatiana) two evenings in a row and appreciated their talents very much. We also attended evening show Two70 and were very impressed! Thank you for the wonderful experience! Olga Zaitseva and Alexander Lemak.Eastern cottontailVersion: 1.73.5

AmazingAbsolutely amazing experience! Staff wonderful! We will be back!.Ethan20015Version: 1.73.5

Waiters at main dining 4 table 525Excellent well done 😎🌴.🇨🇦Bick🇨🇦Version: 1.73.5

Good App, But Check The BasicsOverall very polished app with a lot of good functionality. However, all links pointing to booking a cruise goes to an error page, and you have to click through to another page. Really should be proofing your links before releasing a new version..AppDeveloper38271Version: 1.73.5

Boring cruiseWe were on this ship in May 2025 in Barcelona. That cruise was good. Entertainment was lacking. The Latin band singers were not talented. Not enough to do in the evening. Food options were repetitive. Some staff were rude and seemed unhappy. Guest demographic seemed older than usual. Rooms smelled like urine (although they rectified the issue). The Stateroom telephone has 1 year old dust caked on to it. 😒.Extender1!Version: 1.73.5

ExceptionalThe cruise was absolutely magnificent. The service the cleanness the hospitality is stuck to none. Jeremy and housekeeping always gave a hi-fi newest by names and in the immaculate job Yizmal in coastal kitchen was so awesome with us and my grandkids. He truly felt like a long-distance friend that I just met was absolutely awesome. Kunal the director assistant went above and beyond anytime we needed anything. It truly was a spectacular memorable trip. Highly recommend for anybody travelling to see the world differently and to have the full outstanding experience..Kim NewstedVersion: 1.73.5

First CruiseThis was our first cruise and won’t be our last. The staff were AMAZING! and we had a wonderful time. 4 days was too short. Food, accommodations and staff are all excellent..Ma CraneVersion: 1.73.3

Excellent Cruise all the way.Excellent Cruise all the way!!!.Matthew OmoVersion: 1.73.2

FoodI hope there are more green vegetables..Haveaniceday( ^ω^ )Version: 1.73.2

Good But Not PerfectThe app is good, but the interface is not friendly to new iPhone Air, in which the location of Dynamic Island is a little lower than other iPhones and blocks the view..PenguinofnorthVersion: 1.73.2

Allure of the seasSailing review.Canadian Sailor 1Version: 1.73.2

Onboard creditWhy did my roommate get a $150 onboard credit and I only got $100.KittykitkatieVersion: 1.73.1

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 1.77.1

Royal Caribbean International Negative Reviews

Terribly unreliable appIn an age where reliability is so important, this app is horrible. It takes forever to load and is frequently wrong. Nowhere is this more apparent than in the ancient chat feature. If you hope to use this app to stay in touch with others in your party, abandon all hope now. You *might* get a notification that you have a message only to realize that clicking on the notification leads you to no message at all. RC wants you to pay for internet and reliability, and you will have to if you really want to get your messages (and not from the RC app because I bought the internet package and I still didn’t get most of the messages). In addition to the worthless chat feature, do not be surprised if other features of the app are slow to work. Before you get off the ship, check your account constantly. If you have charged anything to your account (and even if you haven’t ), that feature is the slowest to update. Do NOT leave the ship before getting your final balance or you will find that you have no way to protest charges to your account. In general, this app is horrible, but RC gives you no other choice but to use it. You are trapped, and they know it. Thus, they have no incentive to fix this app or do better by their customers. I know this review will do nothing to motivate them to fix this app or create a better one, but at least I have tried. Please leave a review, and maybe, someday, they will listen..Dar RadioVersion: 1.73.5

Check in nightmareWe were on time for our 2:30 check in. We were directed to go to a line that had people ranging from 2:2:30 check ins. We then stood in line for 2 hours while they let people who had arrived late to go ahead of us. Why???? We had beat ourselves to get there on time. If you are late you should wait behind people who were on time. This calling people who were late to the front of the line went on for 1.5 hours. Ridiculous. Then there were people who had all kinds of exceptions that had to go ahead of us. The customers standing around me were mad and frustrated. The people wearing teal shirts were idiots and no one seemed to know what they were doing. The teal shirted idiots did not know what each were telling the customers waiting in line. I did not feel catered too. Also standing for 2hrs in the heat…no one offered water or drinks. The teal shirted idiots spoke harshly and were rude. I know we are all dealing with covid but we were asked to show proof 3 times through the check in process. Why? I even had to submit proof of vaccination days before. Why?? Get your act together Royal Caribbean. By the time I got through check in I was miserable hot sweaty and frustrated and thirsty. Cruise has not left yet so I’m hoping they can change my mind and emotions soon or part 2 to this review will be even more negative. I hope writing this review changes this process for someone. With technology it doesn’t have to be so hard..Grumpy cruiserVersion: 1.31.0

MehThe type of crowd the ship had we loved not a lot of partying college kids nor was is packed like in like concert. Only issue we had I have a child with Autism and they issued us a room with bunk bed. ( Not at all what we book had 2 beds and couch) went to guest service the couldn’t do anything about it until ship left port. After the 4th time of evening of spending my first day what they heck we are going to do. Back forth of why my child couldn’t sleep in a bunk bed then switched to why can’t adults sleep in bunk bed argument. Around 5:00 on first day with addition 100$ upgrade to do so they placed us in a “new” room. Right over the centrum so you just moved an autistic child from quiet unsafe room to a safe room with constant music blasting till 12 am every night. Couldn’t complain to guest services because the music was so loud you couldn’t even talk to them nor they understood what concept of having someone with autism. My parents were on the ship with me and was going to act as guardians as well but they were placed in small interior room, so we as parents didn’t get a vacation off. After we had to paid the 100$ upgrade we had to spend additional 100$ internet fee just to get a white noise to block the constance music blasting..Tiredmom2021Version: 1.73.5

My experience on grandeur of the seas.Where do I begin- will NEVER again be a passenger! 1. Was in room 8026. A disgrace- broken bathroom door that had to be pushed to open and closed. 2. A pole at the foot of bed wrapped in tape. When I asked what the pole was for I was told “construction for ceiling. Not very pretty. 3. Public use bathrooms ALL disgusting. Stuffed toilets, paper towels on floor and a strong urine smell. 4. Dining room (gats y) is decent if you enjoy cold food) - waiter and busboy were great and caring) - regular buffet had no one making fresh omelets or someone to cook fresh food that wasn’t laying there. We go on 3 cruises a year so we can compare cruise lines. Most all other ships offer fresh food and are open till late at night for a snack. 4. Bedding not quality, lumpy beds and pillows and my back is hurting. 5. Entertainment was just ok. Jersey boys were good though.- so all in all it was nice to get away but quality I have come to expect was not there. We were last on princess. They had so much more to offer. 24 hr open sandwiches dessert and coffee station, best quality linens and beds and food in different venues offered included- a person in ladies bathroom cleaning up as you left and spotless. Same with msc (yes msc) and celebrity. I am a diamond member and don’t think I’ll get to diamond plus. So you asked and received. Take that ship to dry dock, take poles in rooms out and FIX structure (should never put passengers in a room like that) and make it modern, clean and retrain your people responsible for keeping bathrooms useable..SusancoopVersion: 1.59.6

Confusing with Minimal DetailThis app is incredibly confusing when it comes to dining and accuracy. There are benefits, the aesthetics and the daily planner are well done. However, I really had an issue with My Time and Traditional Dining. It was never explained, when it was explained, it made no sense. There are two types of dining traditional (reservation) and “my time” even with my time you still need to make a reservation. However, there were times where the “reserve now” button on the dinning option did not pop up at the bottom of the page. So odd. When I nicely tried to explain this to the managers of the restaurant they were rude and loud and made a scene in front of the people we were sitting next to. We simply did not understand. We weren’t trying to take someone’s reservation. In the end I suppose it doesn’t matter because we ate at the Buffett and customer service was very nice and did hear my concerns. I just wish I didn’t have to have this unfortunate situation for my first cruise. It really was a damper on the whole trip. My suggestion is to go more in depth with the notifications before the cruise, whether that be a section in the app, or an email explaining that no matter what you choose, you need to reserve a time..BethxnybaileyVersion: 1.50.0

Negative experience - same with CelebrityI am writing this review to express my dissatisfaction with the Royal Caribbean Line (RCL) App, which has significantly impacted my experience in a negative way. Despite the potential for a seamless and user-friendly digital interface, the app proves to be clumsy, awkward, and poorly laid out. Navigating through the app is far from intuitive, which makes what should be a straightforward process overly complicated and time-consuming. Moreover, the app’s performance is below acceptable standards. It frequently freezes, which not only disrupts the user experience but also causes significant inconvenience, especially when trying to access critical information or services promptly. This issue seems to be compounded by the lackluster internet service provided, which far from meets the expectations set by today’s technological standards. The slow and unreliable connection adds to the frustration, making the use of the app more torturous than pleasurable. The combination of these issues considerably detracts from the overall user experience and falls short of the high standards expected from a renowned company like Royal Caribbean. An app designed to enhance the customer’s experience should not be a source of stress or inconvenience..NjjoelVersion: 1.52.1

Credit card issuesI’ve been having nonstop issues with credit card. Every time I changed my credit card, it changed a different person’s credit card to mine, and they could use my credit card on their account. And sometimes they would change their card info and then I would have someone else’s card on my account. When I logged out and logged back in, it would show no card but also did not have an option to add a card. I uninstalled the app and reinstalled the app, and the credit card issues continued. I have no idea why this is happening, the staff tried their best to help me but they don’t know why this is happening. This is only my second time cruising with RCCL. I’ve done all the troubleshooting on my own and with guest services on the ship. They said they had never seen the issue before. The only solution was for guest services to manually enter my card at the counter and then I had to review the statement at the desk every day to ensure that the card wasn’t randomly changed and that I wasn’t charged for someone else’s bills. It was an incredible inconvenience to my experience. My friends, family, and I hesitate to cruise with RCCL again because of this major app issue..TkdptcVersion: 1.36.0

Super frustrating!It seems this app was designed without thought to usability. This app is useless for scheduling events on larger ships, unless you plan your time to the minute weeks ahead. You will be presented with options for events that are sold out, then make you to go all the way through the process to book the event, then end with a generic error. Obviously the information about capacity is available, since Royal Caribbean guest services knows this information, but apparently the app only access it at checkout, then presents a generic “something went wrong” error. Annoying feature #2, this has a messaging feature so you can stay in touch with your party. EXCEPT, there are no push notifications. Am I really expected to have the app open and constantly monitoring the app for messages? Literally learn push notifications. Update: The developer response? “ We sincerely apologize for the issues you encountered with our app. Our team is constantly working to improve the guest experience. We have forwarded your feedback and comments to our developers so they can look into the matter promptly.BubaDragonVersion: 1.53.1

Royal Caribbean going downhillI have been on 7 Royal Caribbean cruises. I have absolutely loved everyone I have been on. From the service to the food to the entertainment on the boat. Everything has always been top notch. I’m not sure if it’s because the hit Royal Caribbean took during COVID or what but we should not have to suffer because Royal Caribbean is trying to make up for your loss. Food on this Trip has been 0.01 stars. I have yet to find anything good. You can tell everything is watered down to spread it out more. From the chicken to the steak it’s terrible. Have always loved going to the Dinning room. Definitely won’t be going back this trip unless I want good coffee. That was the only thing good there. Windjammer is absolutely an insane joke! Bacon labeled crispy bacon. Not one thing crispy about it. Eggs was so runny they dissolved in my mouth. I could go on and on and on. I have always refused to try other cruise lines but after this cruise. My next one I will be trying out Carnival. Hopefully they aren’t making their guest suffer for the loss hit from COVID. You keep this up and your loss from COVID will be nothing compared to loss of guests!.Hungry guestsVersion: 1.37.3

Ripoff Caribbean could at least have a good appOn where to start. How about UI/UX. App doesn’t take advantage of recent iPhone screen real estate. Some menus you can’t get out off with out force closing the app and reopening. Navigation, when it does work, is extremely poorly designed. App locks up often and requires force closing. Not a single thing we tried to book worked the first time, and some never worked. That’s lost $ for you RC. Other things it would only let us book when we were on ship WiFi? Why? So you can try to get us to spend >$30/PER DEVICE to use WiFi? It’s absolutely shameful to charge for WiFi on top of the thousands of dollars peeps are already paying for a cruise but I digress. There are some easy hacks for this if anyone does a little research. (Note: you don’t have to pay for WiFi to book stuff on their app, but conveniently they don’t make that easily known). Once you’ve booked something…even if it isn’t free, you can’t cancel it within 24 hours. We tried to book a (paid) dinner and it wouldn’t let us because we had a free show at the same time and it wouldn’t let us cancel it. Pretty dumb business decision. We ended up not going to the show anyway so they lost twice. Occasionally things just don’t show up…search another way or get to it on another menu and it’s there, this app just doesn’t always display everything. I would say just go and book stuff in the excursion area, but apparently their devices don’t work so well either. After I noticed a PC running Windows XP (it’s 2024) I guess I can see RC doesn’t care about IT (or at least IT security). The splash screen takes about 20 seconds to clear whether (regardless of your network speed). Another poor design. This is one of the worst app experiences on iOS. They must be paying for review trolls with the amount of stars it has..Hdoggg007Version: 1.55.0

CovidUnfortunately there was a lack of continuity and vagueness in the Covid protocol which lead to a very stressful experience for my family. As I am traveling alone since my husband’s death I was behind the group and last to be checked in. As we had all followed the same protocol for presail testing and they had been passed through you can only imagine my surprise when I was detained and told I could not board without being retested. I am fully vaccinated and presented a negative test taken within 48 hours of departure. Before leaving my home I had checked your site and we determined that taking the test 2 days before departure and 3 days after our flight to Amsterdam was the most prudent and within the guidelines provided by Royal Caribbean at that time. After I was detained my family was stopped and also forced to retest. My father is handicapped which made for a more stressful experience. In the future I would hope that better training and consistency will make a better experience. Thank you for reviewing my comments and taking them into consideration for future travelers. Sincerely, Dawn M Bates.DawnJohnCCCVersion: 1.35.3

Nightmare still happeningTwo weeks ago I found out my mother, who was planning on going on this trip with us, had terminal cancer. I contacted Royal Caribbean to remove my mother from our travel plans and it has been a nightmare ever since. We have spent over 11 hours on the phone, combined with contact with their legal department, and top executives in their customer service department, and as I type this, two people on our trip still don’t have their reservation correct because three times they have canceled everyone in my mothers room rather than just removed my mother. On top of this, they are constantly sending my mother updates with every change just further rubbing it in, that she will never be able to go on a cruise, or even a vacation ever again. Also, She doesn’t want a future cruise credit for canceling. How ridiculous! On top of this, they asked for medical information on my mother, which is clearly a HIPAA violation as if this situation (as I am crying on the phone) is something that I would lie about. I cannot believe, that two weeks later, we are still trying to get this corrected. I have so much stress and anxiety about what is going on with my family, the last thing I needed was stress on trying to take my family, including my children, on a vacation. One of my children at this point has lost their reservation!! Am I supposed to leave a 12-year-old at home?! Or better yet, put him in a different room by himself as you suggested because you somehow managed to give our connecting rooms away during this process?!! This just indicates how ridiculous the service has been. I should’ve been spending these 11 hours with my dying mother, yet here I am, again waiting to hear back from Royal Caribbean on our situation. All I want to do is cry over this situation. Thanks RCCL for making this such a wonderful experience (sarcasm)..Iowagirl72Version: 1.31.2

Slow, unresponsive and STILL poorly designedThe app is such a disappointment, still. I’m writing this review while currently on Grandeur of the Seas, and yes it’s understandable that the wifi infrastructure might have issues on an older ship, how the app handles connection issues and slow data is really really frustrating. Chat is possibly the most important function, and it fails to load, and has a confusing UI. Please get some a smart designer to rethink it. The schedule is the next most important thing, the drawer is slow to respond when tapped, doesn’t have search, and is frequently missing the latest information and has them making announcements over the ship intercom telling everyone to force reload the app to get up to date information? Awful. Although it seems “pretty” when you first look at it, the UX and speed of the app is a disaster. Function and speed need work. I want to apply to work at RCI to help the app team fix this thing it’s so frustrating..IBrokeYourMacMiniVersion: 1.51.0

Terrible messagingOk to check in and get some information. Difficult to find some other information on app. Poorly laid out. Must be connected to internet to get information. Messaging app doesn’t work very well. Needs push notifications and badges to alert new massages. App seems to be buggy and in beta. But it’s required. Needs work..Jetsetter_caVersion: 1.50.0

Worst app ever!!!You have to use this app for everything, they give you free wifi that only works for the app, but the app crashes every 2 minutes! Also when you go to book excursions the app will always tell you there is 2 or more spots (there never is) and you waste 20 minutes trying to book an excursions. This app also has an messaging system, but half the time the message won’t show up on other people’s app, or the whole app will crash as soon as you try to view a message..Candy_186Version: 1.49.2

The cruise appApp is full of information, but perhaps too much as it can be difficult trying to find what you’re looking for. The main issue everyone using the app seems to agree on is how often it doesn’t work. It stalls, is unresponsive, or just doesn’t want to work. The cruise personnel, and their tv channel are always reminding you to close and reopen the app..52JokersVersion: 1.49.2

Could be betterDoesn’t seem to work that well on my iPad or my iPhone 13 Pro. Maybe the update will help? Also can’t do as much on it as on the competing cruise line apps. Pre-cruise anyway. I think you should be able to do more on it to prepare for your cruise..Harry TravellerVersion: 1.48.1

3 days to sailing and no menus & lost my reservationI sail on February 27, and my data has been lost. Can’t see menus to book extra dining. This whole cruise experience has been nothing but painful. Has cost me alot of time and money. All I’ve gotten is sorry. Sad no help. Last CS was to call back and I’m now waiting….. an hour is currently 1.5 and counting. I’m on hold trying to find out what’s happening. App has been nothing like previously, very disappointed..BCamickVersion: 1.38.0

Poor foodThe food is getting worse instead of better.Kawartha cottageVersion: 1.75.4

Jacklyn CavedenSecurity.JacklyncavdenVersion: 1.75.4

Keeps saying needs updateKeeps saying needs update but it has already been updated and only gives option to OPEN the app in the App Store. So cannot use..Juk288Version: 1.74.0

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