Celebrity Cruises Customer Service

Celebrity Cruises Positive Reviews

Comfortable cruisingJust before COVID my husband & I booked three back to back cruises from Honolulu to Sydney, Melbourne and the Great Barrier Reef. It was the trip of a lifetime for us. Wonderful activities every day, lectures each day about the ports we were approaching and history of the South Pacific and we loved hearing about Captain Cook. Plenty of interaction with the passengers from Australia who were returning home from Hawaii after doing their holiday shopping. We learned so much by joining them at meals and hearing their recommendations for where we should visit and what we shouldn’t miss. Crossing the international dateline was a huge experience and the officers of the ship made the passengers a big dance party on one of the upper decks and fun was had by all. Except for kissing a dead fish, which a few of us did! We made some lovely connections which we still hear from via email. We’re booked again in March on Beyond with friends. Can’t stay away too long. Celebrity is our go-to cruise line for a perfect vacation!.Florida travelersVersion: 1.38.0

Celebrity edgeI like the room with balcony and the bathroom is bigger than princess cruise. The room services staff was very nice. The dining room is set up nice and roomy and perfect view. The 14 floors buffer food is ok and not much change. Wish could have more variety food to select. Not much Asian food and few staffs seems tired and not much welcome or happy to serve food to guests. The main restaurant food is good, not much activities to celebrate in the dinning during holidays. I don’t feel the festive or holidays decorations in the dinning room. Not much going on for gift shops for the sale like princesses cruise for the fun of the shopping spirit. The lobbies areas are highlighted for the holidays, lots of music and entertaining and bars. Area for seating is plenty and the shows are great. The photo shop is much self service, the staff need little bits of cheering and enthusiastic of happy. I like the 15 floors for the exercise followed by the trails to walk or running. The gym room has good size and not humidity. I wish they could highlight some the activities program on the daily news paper and on TV or announce on over head speaker. I did not see much games or Chinese mah jong activities supplies in the social room or other areas for the guests to relax playing with there family. Over all I do enjoyed my trip and certainly with my families members gathering. But once comes with individual or solo, i was boring little bit..SuggesrionVersion: 1.23.1

The Celebrity AppI think this is one of the best ways to get all your information imputed, book shore excursions, book dining reservations and and purchase anything extra, and especially the how easy it's made the lifeboat drill!! I have been sailing with celebrity for 35 years and have sailed on 33 cruises exclusively with Celebrity and I remember since the Meridian and earlier ships how I dreaded the check in process and remember how time consuming it was which long lines with luggage in hand just to get to the area of the cruise port terminal to check in. I think the app is very easy to use and helpful and it has brought the cruising experience to the next level! I look forward to my 1st cruise day because I know we will me processed and on the ship within a half hour of getting to the cruise pier!! Thank you Celebrity and all your staff, MaryAnn & Scott Stulpin (Elite Plus Captains Club Members).Map313Version: 1.38.0

Celebrity in the eyes of this patronAfter 13 wonderful cruises with Celebrity (1 with Royal Caribbean, 1 with Cunard, 1 with Norwegian and, I hate to say it, 1 with Carnival) I bought a 14th cruise with Celebrity this year. I was PACKED for departure on the Equinox to the Eastern Caribbean leaving Fort Lauderdale on March 14, 2020. If you are 79 years of age in this COVID-19 environment, irrespective of your distance from the nearest perceived threat, you think twice about the timing of your 14th cruise. With trembling fingers on my keypad, I opted for the “Cruise with Confidence” choice that Celebrity offered. My reason for contributing to this review collection is to let the sailing world know that Celebrity is as accommodating, gracious, professional and comforting an organization as one could imagine in these turbulent times as they are aboard the ship. I still look forward to my 14th with Celebrity and hope that it comes soon..Trent from New YorkVersion: 1.24.1

Really nice app but needs updatesOverall, the app is great. You can check your account, setup excursions, see where the ship is, all the amenities, and much more! It’s easy to use and has a ton of information on your cruise and general information as well. I deducted one star due to conflicting information. I have contacted Celebrity on this but it still hasn’t been fixed. The COVID information is incorrect and conflicts with their website. One will say no pretesting required and the other says a pretest is required Masks are apparently optional on the ship accordingly to the website but according to the app, the casino and theater require masks I understood the guidelines are constantly changing but I was informed by Celebrity customer service that masks haven’t been required for at least several months. It’s safe to assume most people will be planning and using the app before and during cruising. Of course, both should the app and website should be updated to reflect current info. Please ensure your app is current so folks can rely on it, especially due to potential health requirements. The last thing someone wants to do is read “no test required”, show up to port, and find out one is required. Otherwise, I’m very happy with this app..Jay474747Version: 1.35.3

A good startWe are so happy that Celebrity has an app now being tested! We have used the app every day to find things like our itinerary, menus, special events, and activities. Here are a few things I think might make it even better. - Correct and up-to-date information. Several times the menus have been incorrect and we noticed that when we changed time zones, the ship’s time on the app did not change until very late in the day. - It would be great if you could put a star or mark/highlight by certain activities or events that you were interested in attending. It would be a great way to keep track of your schedule and not forget/miss our on activities of interest. - I think you would have greater participation in usage of the app if you were able to message other people on board using the app. -It would be nice to add a notifications in the setup of the app so that we could select to be notified of things that we might be interested in (ie wine tasting, mixology class, dance lesson, etc.) Overall, it is a good start and we’re happy to see Celebrity working on this..SixthsailingVersion: 1.8.2

Just off cruise!Excellent service from start to finish - at Retreat with Connie & Conner, at Luminae, with Telma and her awesome crew: Moniek, Emi, Michael, and Anna. Fabulous meals at Sushi on 5 and Blu. The shows were all fabulous - we never missed one! Jen M was a such an amazing singer & a great entertainer as well. Maureen L was a wonderful comedian and entertainer as well - we saw her early & late night show! Thanks to Manuel & Kelli - Bingo was fun wish I Won! Thanks to the amazing crew from suites - Angel was so attentive & accommodating. I Wayan was so wonderful & attentive to keeping up with our schedule too. On another note -everyone was always smiling, asking if we needed direction or if they could help - even stopping their chutes to give u a smile !.BronxchikVersion: 1.42.1

Barcelona, Canne, Portofino, Pisa, Rome, Ajaccio cruiseExcellent stay at Apolo by Amelia, excellent team there also rooms, and food were just fine. Location was good for access to Metri and for just walking. Shipboard dining and activities so far have been excellent. Tour of Portofino was cancelled due to heavy sea swells and we understand that it’s always safety first. Also understand that we will not be charged for this tour (which did not occur). You have a high performance team. Their courtesy, and professionalism at every level is something we constantly experience (so far). Looking for ward to the remainder of the cruise..Tony and MargaretVersion: 1.45.0

25 years of cruising celebrityThe level of service is SO poor the cruise has not started off well. All the tables had dirty dishes on them for breakfast. Nowhere to eat. Yesterday we could not order drinks, I had to get up each time and get my own while the waitress waited in the table directly next to us each time. When she did finally get the last drink for us she stopped at the table next to us and talked for more than five minutes while we looked at our drinks. I had to go over to her and take the drinks and sea pass cards from her tray. Last night at dinner NO ONE took a drink order, I drank iced tea. I guess you didn’t lose any revenue, however, because we have drink packages and we’ve already paid… just no drinks..MtVernonTopGuyVersion: 1.51.0

Florida GirlI only travel on Celebrity and have had many good cruises. However, now it’s very difficult to get to talk to anyone. The app is very difficult to manipulate getting a confirmation when you purchase a drink package and excursion package of Wi-Fi package is impossible. You have to call and hang on at least a half an hour and try to get someone to send you something, I’m very disappointed with the service I’m getting before my cruise. I’ve been on the web several times trying to check in for the cruise. I can’t even get past bicker Cruise it’s very difficult. Celebrity needs to update their services to cruisers and potential Cruises or I might go back to Viking.Gal FloridaVersion: 1.46.0

SolariumCelebrity really does need to get a fairer system for getting a bed in the solarium. Perhaps 3 different blocks of time to give more people a chance? Some guests put stuff down and keep beds for whole day just returning occasionally. Notes on beds asking guests not to go that are not a deterrent. “System” is so unfair. Chatted with people who came to solarium at 4:30 a.m. to get best bed position then went back to bed. They finally returned to their reserved spot in solarium at 12:00 for a short while then leaving again. “It’s just what we do in case we decide we need bed” we were told. You must know this happens and still do nothing to make things fairer to all guests..PhillycommentVersion: 1.42.0

SarahThe meals have been very very good and the services and severs all have been very nice. I will come on another cruise on this boat and other cruise ships too. I have been have a wonderful time on this fun cruise ship. I love all the views from every angle and windows of this beautiful Alaskan trip this is my first cruise to Alaska with my parents for my birthday cruise with my parents. I wish that it was longer trip so I can do all of the wonderful excursions that were being offered. To bad we did not go into Sitka I would have loved to have seen that town too..Cherry care bearsVersion: 1.34.0

Great step forwardUsed the app on The Edge and Reflection. Great to have calendar, daily schedule, reservations right at your fingertips. Three tweaks need to be made. 1. Don’t kick us off ships free WiFi every few minutes, very cumbersome to continually sign onto WiFi 2. Filters shroud default to All, not Recommended. Once I switch to show all, it should stay there but instead, it reverts to Recommended after every refresh or reconnection on WiFi 3. Chat feature needs to send notifications to phone. You have no idea if someone is texting you unless you are actively in the app. It needs to have a noise and banner notification just like a regular text.AprillahVersion: 1.17.0

Celebrity Cruises at your fingertip!It’s awesome to have the ability to check out the daily agenda for 3 of Celebrity’s ships (Equinox, Reflection, and Constellation) on your smartphone. Look ahead to see the entire cruise events days of in advance, and plan accordingly. Thanks Celebrity for providing this app for passengers. There’s more than just upcoming scheduled events on this app. Why not give it a try? Check it out before your cruise, or try it to see if cruise life might be for you (no booking necessary, but you might be tempted to book a cruise once you see what’s offered onboard a Celebrity ship. 😍.Finder360Version: 1.10.3

5 StarsBeautifully appointed Stateroom, the designers thought of everything. Plenty of storage for clothing and toiletries, there is a place for all your personal items. The service is beyond our expectations, if you appear not to know where to go a staff member asks if you need help. Food and beverages are fabulous with an extensive choice of cuisines. The ship itself is immaculate, not a spec of dust or a stain anywhere. Cabin staff are very attentive and serious about your comfort. Well planned activities and entertainment. We will sail woth Celebrity again!.Noone64Version: 1.39.0

DawesSpecial kudos to Kelly for the wonderful narration this am while viewing the glacier. I especially liked the inclusion of the historical, geological and scientific aspects of this awesome scenery. She made it come alive. Also enjoyed her overview and highlights of the itenerary in the theater yesterday. She has an easy to hear and clear voice. Her voice was also filled with awe and respect for this area! On another note, I think Fred Fulmer would do better with a script in front of him to avoid rambling and stay organized tho. Ha. Thx again Kelly!.GrammaNYYfanVersion: 1.41.2

Limited functionality pre-cruiseThis is a review of the app, not of the cruise. Very limited app. Hopefully it will be more useful on board. There isn’t even a way to see your confirmation number in the app. That is a big omission. So when you click on the manage your reservation button, it takes you to a page where you have to enter not only your reservation number but also the name of the ship and the sailing date. That means rummaging through your email to find your confirmation. Really??? Celebrity needs to do better. Maybe look at airline apps and see how it’s done..The toxmeisterVersion: 1.50.0

Dealing with Back-to-Back CruisesI love that Celebrity has incorporated the health and safety parts of embarkation into the app to smooth the process. But when you have booked two or more cruises close to each other, there does not appear to be any way to roll forward to an upcoming cruise to add health and vaccine information ahead of time. It appears you have to complete one cruise before you can prepare for the next, kind of negating one of benefits of the tight integration and streamlining of the process..Karlbtx1Version: 1.35.3

Reaction to timingAt the age of 76 the timing to get tests and confirmation of negative test as a lab type response is not in our control. We took the test are fully vaccinated and in good health but the state of Florida is way behind in processing results so we are being subject to a high level of stress. A poor way to embark on what was to be a pleasure trip as we have already invested thousands of dollars to ensure the experience. By the way I am retired executive Vice President of Arvida/ Disney corporation who lead there hospitality division. I look forward to hearing from you and obtaining assistance in reversing this situation. Thank you.Sal 123aVersion: 1.28.2

Close but no lumpsThis is one of the better cruise apps I’ve seen. But... big but here, the information on it has been highly inaccurate. Shows my cruise and dates, but the ports of call are incorrect, the docking times are incorrect. Not just by minutes but by half a day in some cases. The website for the same trip has the correct information. There is really no reason for a connected application to have incorrect information. It is merely supposed to be a different and unique way to portray the information available on the website. App will be great if they can get their act together with the data that feeds it..BAMSGVersion: 1.15.0

Immigration OfficerHad a death in the family and had to disembark on Monday. IO MJ. seemed to careless about our situation and only about the penalty fees. He did nothing but talked about the process. He never got personally involved to make sure we were helped. This included a promised ride to the airport that never showed up. We waited 45 minutes and finally had to flagged down a cab, which we had to pay for. I hope no one else has to experience this callous type of treatment. Needless to say, my wife and I are extremely disappointed..MarancikVersion: 1.41.2

Solstice 9-1-23 through 9-8-23Great trip. Excellent care in cabin with Ray Ann. Table service was attentive and overall outstanding with waiters Alimusa and Bizar. We saw them both at breakfast at the Ocean Buffet and they personally acknowledged us by name. Very well done!! Also our Sommelier Jona served us beautifully. Our drink server from India we delightful. Great attitude by all. Our captain sailed us safely to and from the magnificent glaciers. A perfect GIFT trip from my son and daughter and their spouses. Thank you. DeAnna Taylor, cruise guest.Trixxie's MomVersion: 1.45.0

NO FOMOFOMO was created with me in mind. I love that I can always plan ahead! But I’m not tied to anything unless I reserve it. The night before I like to go through the calendar and add everything I think I’d like. Then throughout the next day, I know more or less where I’m going. Or if you’re traveling with friends there’s a text feature! So without even paying for the wifi you can stay connected to those on board. Excited to be boarding my 3rd ship this year 😍😍😍.Green Eyes 514Version: 1.35.0

Your Hostess Florencia HenriquezI would like to conmemorate our hostess at Opus restaurant, Florencia Henriquez. She knew how to make everyone welcome and knew the names of most of the passengers. She even remember our cabin number. She walked the salon and stopped at the different tables to ask if everything was ok or if we needed anything. She was a true hostess and by the end of the cruise we felt we were friends leaving her house. I cannot thank Celebrity enough for having employees like Florencia..Maria from 1696Version: 1.42.0

Excellent Celebrity Equinox Cruise!!! ❤️❤️We have sailed many times with Celebrity! We love your cruise line and that is why we stay with you! We have to tell you that our waiter and assistant waiter did an EXCELLENT job waiting on us! They work very hard to keep their guests happy, which they definitely did!!! I notice excellence when I see it! Many thanks for a wonderful cruise and hope to be on another Celebrity Cruise very soon!!! Shirley & Thomas Ross, Room # 7157.Tom & ShirlVersion: 1.42.0

Very poor online capabilitiesMy opinion is that Celebrity’s IT department hasn’t done a good job on many different things. For example, today, during online check-in on their phone/iPad app, the check-in keeps hitting a snag (their words on the app). I’ve tried repeatedly to pre-check-in with no luck. But also on their website, they also don’t even list contact phone numbers for shore and airport transfers to pre-book for arrivals and departures. I just think Celebrity is weak on their website and phone apps..OneRaiderVersion: 1.49.0

J Mark GrayHave been accompanying my family on celebrity Cruise lines for over twenty Years. Never disappointed. Best food and best people in the industry. I've been a time or two as guest on other lines, no comparison. I do understand that it is more expensive but I understand why. Planning my next Celebrity cruise as I write this review, in Norway on the APEX now..We are making memories that will be passed to next generation. Thank you for a great time..JmarkgrayVersion: 1.35.3

Just my opinionCelebrity edge is a gorgeous ship. The staff is fantastic. Unfortunately the activities and music are not for old people. My favorite trips had history of the area lessons, classical music, an incredible pianist, broadway’s music. My favorite band here was Yana at dinner time. Can’t do both. I’m in bed by 10:00! I’ve eaten every meal alone since I got here. A get together for single travelers on the First night would be a godsend. I was kind of expecting it. Oh well. I saw it was added to the second to last night. Too late to find a friend to talk to..CwpkyuiVersion: 1.31.2

Celebrity is #1!!I’ve been on most of the cruise lines, but Celebrity shines far above all others! The service is perfect, the food is delicious and beautiful, and the shows are jaw dropping! All the ships are so clean and beautiful! The everything is included makes it so much easier to relax and enjoy everything Celebrity has to offer! I always recommend this line to anyone that asks! I have 3 upcoming cruises this fall! 5 star!!!.RoxannemoultonVersion: 1.34.0

Not all ships!I’m booked on the Celebrity Eclipse but this ship and several others aren’t supported by the app. So, it looks cool, and it probably works well, but I wouldn’t know for sure. Why would you roll out an app that doesn’t cover your whole fleet, or at least announce the timeline for doing so? Not sure what we’ll do if it isn’t working by the time we sail, since in COVID times, I’d prefer to be as touch-free as possible..DLE13Version: 1.29.0

Dr BusseCreating an account on the Celebrity App was very user friendly and took very little time to complete.... thank you Celebrity.... we are so looking forward to our Iberian cruise!!!!.Dr BusseVersion: 1.20

Excellent shipThis our second cruise on the celebrity beyond! Last June we went on a Mediterranean cruise out of Rome. It was fantastic. I can’t say enough about the service crew. From those looking after the cabin to those who are feeding us ALL day long. Excellent entertainment as well. To sum it all up, we have booked a cruise to canaries and Portugal in September 2025. We will be on celebrity apex. God willing, we’ll see you again Linda and Gary Pinsent.Newfoundlander.Version: 1.52.1

DisappointingI find the app to lack appropriate information. For example, if you ware on a cruise, one of the first things you want to see is the itinerary of the trip. It’s not there. I find navigating the app unfriendly to say the least.#1SweetgrassVersion: 1.52.2

Booked another cruise!So happy to be cruising with my adult granddaughter!.Sue&MegVersion: 1.50.0

Limited informationNone of my pre booked excursions are showing in the app. I booked them 2 months ago. I have updated the app plus removed my cruise link, removed the app, dowlanded the app again and relinked my cruise. Still no excursions showing in my calendar. Disappointing..WvfryhcfVersion: 1.51.0

Feature suggestionThis is a good application, however, I would like to provide this suggestion for a search function, so that I could find things like activities by name or description.NormvVersion: 1.51.0

En Français SVPJ’aimerais beaucoup que ce soit aussi en français!.Traduction SVPVersion: 1.50.0

Mr Walter diruscioThe best ship I’ve ever been on. Thanks for the future memories..Wallou66Version: 1.50.0

Not user friendlyI have use other cruise apps on another cruise line and so far this one isn’t as straightforward nor as detailed compared to the other app..BalmyzzzVersion: 1.50.0

Guest servicesI has reviewed the guest service account and cannot locate a search or leave message option Any suggestion ?.Lulu “Happyfeet”Version: 1.50.0

BilingueCe serait bien d’avoir le site en français.Tati nathVersion: 1.48.1

Greg and Eileen LewisALL is Great! Thank you.Pidge70Version: 1.48.1

Overall good appOverall is a pretty good app! My main issue with app is that it is frustrating when you are looking at the calander days of sailing it only says “day 1, day 2… ect” it doesn’t actually give you the date (example: “November 22nd”) so when you are planning your trip you have to know what day each port it is and cross reference to the date. It is nice to be able to see various menus and events going on, and also nice you can use it as a room card!.Prancing deerVersion: 1.48.1

ApplicationJ aimerais cependant que L’application soit en français.Marbre12Version: 1.48.1

MenusThe app needs to contain the menu’s for the restaurants. Even is subject to change..BdirjficsjjerbfidVersion: 1.48.1

Birthdate entry cumbersomeIn the lookup for your cruise, it asks for birthdate but requires you to tap through every month of every year to get back to your birthdate, rather than allowing you to enter the date. Tapping through over 60 years of months is really cumbersome..WalkingGirl9Version: 1.48.1

Wish you would put the dates…It’s fun to see our calendar of activities, but besides the information « Day 1 » it would be nice to see the date. Hard to remember what « Day 3 » is, much better if i could see also written « saturday 16 december. » Just a thought….CanadasllVersion: 1.48.1

Embarkation dayFirst time with Celebrity …Best boarding ever for any of our cruises (10) thank you.Silverfeather58Version: 1.48.1

Celebrity cruisingAlways a pleasure … best of everything We thoroughly enjoy our cruises Irene and Paul McDonald.Ivy McdVersion: 1.48.0

Booking inBrilliantly easy and stress free.AngmeringVersion: 1.48.0

Apple Watch?Would be nice if the app transfers to the Apple Watch. More convenient than carrying a phone..AmbulanceAlVersion: 1.48.0

Beautiful ShipThe Eclipse is a beautiful ship. Service is amazing. Feeling so spoiled! Booked a back to back. Unfortunately we have to move which is disruptive and disappointing..Cryssie 030890Version: 1.47.0

Only in EnglishHard to go through all the functions when it’s not our language. Even the web site is only in English. French should be in option, as well as other main languages..AerobertVersion: 1.47.0

CroisièreCan not log into my cruise grrr.Nath500000Version: 1.46.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 1.52.2

Celebrity Cruises Negative Reviews

Problematic - a lot of wrong and missing infoI love that there is an app, but if it exists it needs to be accurate because Celebrity encourages people to use that for info, and there was a lot that was missing or wrong. Times and locations for certain events were completely wrong - we showed up to an event and the people at the location had no idea what we were talking about. It also only randomly let us make dinner reservations, on probably about half the days I got an error that someone in my party was ineligible, but then the next day it would work. Also a lot of things were not possible to reserve on the app but it provided no details on how exactly we should reserve . My biggest issue was the info missing from the excursions. The website had details that were truly vital - like that you had to provide your own towel for an excursion that wasn’t obvious a towel was needed. But the app made absolutely no mention of that. So if you didn’t pay the exorbitant wifi cost or hadn’t printed off all details in advance and just trusted the app you would miss key pieces of information for the excursions..User118263737Version: 1.38.0

Apps needs to be usefulWe just returned from a 5 day cruise on the Summit. We enjoyed a much needed vacation. The app and the webs page are not close to being useful beyond checking your basic information. Ship time was helpful but the only things that show up on the app are the premium reservations for dinner. We had quite a few spa treatments between us - 6 to be exact and non were on the app, the times were not correct on the hours and it was confusing if you needed reservations in the main dining room - after making them which also did not show up on the app. The app doesn’t show your entire package booked nor does the web page which as a software and cloud specialist for my company it especially aggravating. Celebrity needs to meet the times with technology.. we haven’t cruised in a long time and will probably not use celebrity again but the app needs to have some $$$ put into it to make the use worthy of the time to use it.. think about the end user when developing….. and have some real like end users test it not your own people.. trust me this makes all the difference!.TalldiverVersion: 1.36.1

Poor service on boardThis app seemed great but a day or two before sailing, I had problems accessing it. Every time I opened the app it would say let’s find/link your cruise, Id enter my info and I’d get “sorry we’ve hit a snag” message. On board they told me to delete the app and reinstall. But then the app would not download on the ships WiFi. I was able to finish install at ship’s next port. However I was continuously asked to link my cruise/log in (sometimes this went smoothly, other times it did not) through out the trip so I just stopped using it. We were a party of 10 and all of us had various problems such as these. We basically did not use the app. Also my husband and I were able to get the messaging feature working but there is no notification of communication while not in the app, so it is pointless. I wonder if this is a ploy to get you to purchase a WiFi package (which we did, but we still did not use the app). Disappointed..K8gotVersion: 1.18.0

Shade of former selfWhat can you say about celebrity cruise lines? Well, first you can’t tell celebrity anything itself without waiting between 1-3 hours on the phone. Yes, once I waited 3 hours because they had screwed up a reservation. Getting onto the ship is fine if you get there around 11:30-12. Otherwise you are waiting in another long line. None of the outdoor bars are open till 11:30 am on sea days, except one bar. So if you need something to drink on a sea day in the morning, prepare to wait. The staff is friendly. But when the ship is full, good luck finding a chair outside. Don’t bother getting the insurance because even if the government says you can’t sail, the insurance will still not refund your money…just give you cruise credit. If you upgrade your cabins you typically don’t have to wait to eat unlike other cruise lines..Rjk627Version: 1.32.0

5K later, I’m wrinkled & disappointed!Despite upgrading my room to an Edge room with an infinite veranda, I am only able to dine at 4 restaurants on board, without an additional fee. I purchased a drink package which covers drinks up to $10, yet most drinks coincidentally start at $11. As I write this review 5 hrs after departure, I’ve had to go back to guest svcs 4 times to resolve a variety of issues, including not having any paper reference to anything going on aboard the Beyond and an app that’s misleading/because some listed items “apply only to other celebrity ship guests” so I was told. Then when trying to get dressed for dinner (for which I must change because shorts are not permitted in the main dining areas) I discovered that after spending 5K I don’t even have access to an iron! I was told that I have to pay an additional fee for laundry services. Thus far this is absolute worst!.All the way from NJVersion: 1.40.1

What a mess!The ship was scheduled to leave at 8 pm until recently we receive a notice by email that it is changed to 4:30. Our original check in time was 4 pm which we find it weird that no one from Celebrity reminded us to find an earlier check in time. Anyway we did it on our own anyway n changed to 2 pm. Anyway, things are so confusing when we get on board. We have booked a room w 2 single beds n the room is a double bed when we walked in. We were supposed to check in Muster station n when we get to the 5/F there is no signage at all to point us to the direction n when we get there the station was closed. I was not able to book my dining time online which make me stand in line for hour to know when n where I am going to dine at. Everything is so messy n show the mgmt system n administration is really bad..Complaint by MaVersion: 1.49.0

App Not Working ProperlyI downloaded the app and entered my reservation number. I see my cruise date, cabin assignment and can navigate to dining, excursions, etc. However, the app does not allow me to make any type of reservations and doesn’t show my booked excursions on my calendar. When I click on my profile, it says “unable to display reservation or folio. Please contact Celebrity Cryises for assistance with your account.” I’ve called three times and no one has been able to help me. I am told over and over again to delete the app and reinstall it. I’ve done this numerous times and the problem continues. I’m concerned that I won’t be able to check in on the app when the time comes and am frustrated that I cannot make any reservations or see the events on my calendar. Very frustrated and disappointed!!!.Gise LVersion: 1.38.0

Lack of CommunicationI understand weather delays and problems happen. However when there is no communication to guests when we did not book directly with Celebrity I have a big issue. Or ship is delayed a day for embarkation due to weather. Talking to other guests who booked directly with Celebrity they started getting multiple contacts 48 hours in advance that there were potential problems and then notification about 24 hours in advance that the ship would sail a day late. I received none of those notifications. Finally about 12 hours before boarding I got notice from my booking agent. Hotels are now full I understand that my booking agent has a responsibility but Celebrity has no excuse for not informing all booked guests about the issue. This will be my last cruise with this company.Chitabe12Version: 1.47.0

TRUST ME🙏We’ve recently purchased a cruise package on Celebrity’s website. A very limited email was sent to me within a day or maybe sooner. It provided some rudimentary info and suggested a complete contract would be available by downloading their app and logging in. I did that … it basically offered the same ‘ non official’ numbers but the details link said not available …. But not to worry , l can call a number where l can get a verbal description of my complementary additional upgrades as provided in my contract ( the first call said ‘all’ our contract info was still in process? and it could take an additional day or two to fill in? It’s been long enough to process our complete cruise info and still the same ‘TRUST ME’ statement on your iPhone app… not very happy.JabfitzVersion: 1.42.0

Disjointed Experience - Feels ScammyI kept finding myself spending significant amounts of time trying to find basic information about what packages Ive purchased for the cruise I just went on. Additionally, even if I’ve purchased a package for the cruise, let’s say the upgraded Internet package, the app still gives me the option for the upgraded Internet package! I can only imagine how many people have accidentally purchased the same upgrade multiple times without realizing it. Fix this. It doesn’t take rocket science to track what people have purchased and make that visible for people. It’s also not difficult to remove the upgrade options if someone has already purchased them. Do better..TheLindstromVersion: 1.51.0

EdgeWe booked this cruise because it would enable us to visit family on Roatan. Without notification prior to disembarkation Celebrity placed a restriction on leaving the boat at the Roatan port, unless of course we had booked an excursion thru Celebrity. We would have postponed or cancelled this cruise had Celebrity management been above board prior to the cruise leaving the dock. Additionally, in a telephone conversation with Celebrity guest relations prior to this cruise we were informed that only staff would be required to wear a mask once on board. We were surprised to learn of an onboard mask mandate. None of the emails prior to sailing indicated a policy change, likely because it would have resulted in guests cancellations. We will likely cancel our next scheduled cruise with Celebrity because of we don’t feel that management can be trusted. Shame on Celebrity!.---- ---------Version: 1.31.2

I wish I could give ZERO starsDO NOT CRUISE WITH CELEBRITY! We have emails confirming we would receive a full refund for our cruise. We were told to wait a specific amount of days for it to go through. After waiting well past the allotted time, we contacted them again. They are now saying they will not issue a refund despite their confirmation. We have contacted lawyers and will be taking action. Our honeymoon was cancelled over a year ago. Celebrity lies. We get passed around to different representatives and none of them are backing their original confirmation. I encourage everyone battling them to reach out to an attorney. This is so wrong, they are manipulative and deceitful. I will NEVER cruise with Celebrity again and I will tell everyone I know! But don’t worry, their app works fine..DufresnejVersion: 1.29.0

Spent hours with Celebrity person on phone.Apparently, my Celebrity app was not linked to my information. Spent hours trying to get information linked. Then with Celebrity person on phone with me, attempted to book sure excursions p, but still difficult to navigate, and when it was actually presented online I was unable to book it. It just kept rotating through the same sequence over and over and over again. when it showed “reserve now” it just started over and over again. I would fill all the blanks with the phone celebrity guide. But to no avail . I’ve spent hours trying to navigate different celebrity sites. I have been on several celebrity cruises in the past and have never experienced such difficulty..Frustrated online user!Version: 1.51.0

What was isn’t anymore!Celebrity always had a great reputation, fun but quiet, great food & great service. We just returned from a cruise on which there were over 400 kids with nothing to do. We couldn’t get seats at the pool; there wasn’t any room in the pools; the hot tubs were full of 3 yr. olds. The kids ran around everywhere. It was terrible. Staff told us Celebrity filled up the ship with special deals for kids. Food was still great but service wasn’t. We ate in Blu with no reserved table each night. The Captain in Blu bounced us around to different tables each meal so that servers never got to know us. The elevators stopped on most floors because of kids pressing buttons. It seemed more like Carnival or Royal Car..Franny1717Version: 1.40.1

App is not organizedApp is very slow. Very difficult to find what you need. Reservation process, especially for restaurants, does not flow well. And each restaurant has different circumstances. For example, reservations for The Edge can be made, but then you can’t pick a day or time, leaving you hanging and concerned what you will ultimately get. And this is after you have already paid for it. For other restaurants and services, rather than the app telling you what times are still available, you have to keep trying different days until you might find one, possibly to discover that there aren’t any left. Why are all the restaurants listed, even the ones you don’t need reservations for? Understanding beverage prices, not just alcohol, is very complicated and really needs to be simplified. Prices kept increasing for the spa treatments. Is wellness check assigned time the same as boarding time? It’s not clear. For a “top rated” cruise line, I would have expected much better..Yupyup247Version: 1.51.0

Waiting two hoursNot sure why we made reservations months ago for our excursions for Florence and Pisa and days before our cruise we received an email stating a near by port change, all excursions cancelled, and now we have to attempt to schedule two days in Tuscany all over. And with this attempt, “One of our agents will be right with you.” Yet we are waiting over two hours and no one “agent” has answered. “Voted best” premium cruise line, is not whatsoever living up to your superlative descriptions. I’ve been on dozens of cruises around the world. We enjoyed Apex last year in Greece, now Beyond in a few days. If this is how Celebrity want to disprove all its bragging rights of “raising the bar” with us, then it may be the last..Infectious DiseaseVersion: 1.34.0

FrustratedThe app doesn’t seem to respond to ordering excursions unless I refresh at least 5 times. Your literature says make dinner reservations once you are on board . This is incorrect. I finally realized I could reserve dinner a few days ago. Unfortunately, All reservations were taken. Also, nowhere on this app does it tell you when the formal nights are. So I was able to make a reservation on Day 9 for the Tuscan Grill, then by looking at the menu at the main restaurant, I figured that was the day the formal would be because a regular menu was not shown. I need customer service. Very frustrated. Not a big cruiser. Getting a bad feeling..EcoDivaGreeVersion: 1.44.0

TroubleI actually have not been on the cruise yet. But so far it has been a nightmare. Myself and my 2 other friends have been billed twice multiple times. Make sure to check your credit cards. Once for an upgraded room and excursions. They billed me twice for a excursion then cancelled me. Now it’s sold out. And they can’t help with that. I have been on the phone multiple times to try to figure this out. If you’re going to call them make sure your phone is charged because it will take at least 30 to 45 minutes to just start the process. I have had several calls that were more then 2 hours. Most of the time on hold. Good luck.Mushroom216Version: 1.42.1

Doesn’t even work!I got this app about two months ago and when I first logged on and it worked it was a beautiful app. It has a lot of great features. But, I was only able to login the one time and it hasn’t worked since. When I called Celebrity they say it’s only really good for the Celebrity Edge ship, the other three on there which one of them is the Summit ship that we are going on, it doesn’t currently work for. They told me I have to keep trying and that one day it might work and that if I was on the Celebrity Edge it would work perfectly. Well unfortunately we are not going on the Celebrity Edge, so that helps me none. If the app doesn’t work why offer it to people? Please fix it and then offer it..AmyMaeNVersion: 1.20

Hurricane IanI had to not go on this cruise because our house was in the path of hurricane Ian. I lost all my money and you all keep sending me these happy cheerful notes about a cruise that I couldn’t go on. You should have some sense of understanding that we could not leave. I know you can’t give my cruise back but you certainly could have refunded all of the incidentals that we bought that were part of the cruise. You can’t resell the room but we did not ingest any of the items that we purchase nor did we use the Wi-Fi. No one seems to really talk to me about it so I hope everybody is having a wonderful time on the cruise that we had to miss because of a storm.Irene GuyVersion: 1.36.0

It’s OKBoth my husband and I downloaded this App for a future cruise. It continuously locks us out when we are trying to go into the manage your booking section. We put in the necessary information of reservation #, last name, ship and dates. I’d say only 1 in 10 tries we can actually get into it. Very disappointing. We should be able to look at our reservation and move around in the app whenever we feel like it. Not once in a while if we’re lucky..Elly 59Version: 1.52.1

Smoking areas should be marked.We didn’t realize our room was right above the smoking area for Eden. The room smells of smoke and it’s a conversation pit below us which impacts any quiet room time. We would not have booked that room if we had known..DocmakerVersion: 1.52.1

Keeps glitchingOn ship, have to keep off loading the ap in order to update basic information ie account balance, departure info… I tried to do departure info and it said it was working on it. Next thing I know it assigned a stupid time without any knowledge of our intentions..Bcmarth67Version: 1.52.0

Poor experienceSlow to load. Terrible design for reservations - slow and way to many clicks and pages need to be loaded to do simple tasks..DratzeeVersion: 1.52.0

Where is the french version ?Do you have a french Canadian version ? We have book a cruise for september 2024 on Mediterranean Sea. ULM very deceive to not be able to find french informations.Grrrr :)Version: 1.51.0

Not really the information you want.The app may be more interesting when you are actually on the ship. But beforehand it doesn’t show you anything about your account, including what purchases you’ve already made. I tried to check in on the app and that didn’t work either. What I really want to know is which of the excursions did I buy? What is is included in what I have already purchased? Instead the app is geared to sell sell sell..Kitchie7777777Version: 1.51.0

SloooowExtremely slow to load and needs to reload if it closes for a second. It has a lot of functionality built in but is not practical to use for things like room controls when it takes 15-30 seconds to load. Found it very difficult to learn the layout. Once you do it makes sense but not very intuitive. Oddly you can search future cruises on land from it but once on board it redirects you to the future cruise desk. This forces you to use the website outside of the app..Jjsilver23Version: 1.51.0

NoWhy can’t you make any reservations for meals or excursion?.Dbncvhcvbmg vVersion: 1.51.0

CalanderYou should be able to add any of the activities to your calendar pre cruise. Makes it hard to plan and organize your days ahead when you have to wait do it when you get there. This is what planning is all about isn’t it? Thank you Returning cruiser Constance Manthorne.SeashenanigansVersion: 1.51.0

WifiThe worst app I have ever seen Tried to change to premium but couldn’t Tried to book a dinner but couldn’t Can’t use a VPN which our Corporation requires but can’t use VPN.SixtysevenbobVersion: 1.50.0

No langage option(French)I was very surprise that there are no language option. I think it’s unacceptable for a company like yours..Bridio02Version: 1.50.0

Useless AppIt doesn’t show you available cruises. In order to search, I have to input the cruise I want. But I don’t know what’s available.Be warVersion: 1.50.0

AppDifficult to find multiple cruises.Poor53876543Version: 1.50.0

Check inI am trying to check in and the only screen I get on the app is a calendar 🙁.Plr1965Version: 1.50.0

Notification abuse - advertisingI dislike an app that sends advertisements via notifications. It’s a social contract that notifications are only for upcoming reservations.KelleythVersion: 1.50.0

I am frustratedInstructions are hard to follow Trying to use app I find difficult.Buddy hitVersion: 1.50.0

App should be intuitiveI shouldn’t have to keep entering the reservation number and other details every time I use the app, when I select the cruise that we have booked.150 attemptsVersion: 1.50.0

Site unilingueLe site devrait donner accès à plusieurs langues.Maître CVersion: 1.49.2

Confusing & ambiguousWhy.Essef1Version: 1.49.0

Bad access repeatedlySince i booked for four of us, it is near impossible to get ‘our’ info rather than our guest ‘s info…very frustrating!.LiliapooVersion: 1.49.0

HawaiiWe booked a cruise to Hawaii based on the itinerary offered, and now the itinerary is being changed, and several of our excursions are being canceled…. and when trying to rebook different excursions on the new itinerary …..They’re all sold out. Not happy!!!!.NotDBVersion: 1.48.1

PlainteAucune information en français. On ne comprend pas toutes les informations. On trouve que Celebrity n’a aucun respect pour les clients de langue française. Deux clients Élite: Louise et Normand Dignard 702540953.Nordig45Version: 1.48.1

Very NOT user friendlySomething just flashed across my screen telling me to check in. Already did that but don’t know where message came from and what to do now.Annoyed so muchVersion: 1.47.0

Not intuitive hard to navigatePre cruise this app is a challenge compared to a booking I have on princess.Jp_1967Version: 1.47.0

LangueLe site ouvre toujours en anglais. Pour les excursions on ne voit pas dans quelle langue elle est offerte Merci.Micheline ShirleyVersion: 1.47.0

Safety videoWon’t load on the phones we are getting the messages on to do the safety briefing.Howard John LiptrotVersion: 1.46.0

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