Celebrity Cruises Customer Service

Celebrity Cruises Positive Reviews

Norwegian ExcursionMy wife and I recently completed a 12 day cruise to Norway on the Celebrity Apex. I chose this particular cruise as I am of Norwegian Heritage and have always wanted to go to Norway and it happened to start on my 70th Birthday. Everything about the cruise was wonderful and exceeded my expectations. I love the layout of the Edge Class Ships and particularly enjoyed the Magic Carpet and spending some relaxing time in the afternoons in Eden. We ate dinner most Nights in Normandie and our wait staff of August, Eric and our Sommelier, Anthony made each night special. They were friendly, informative and attentive, which added to our enjoyment of our cruise. Also, the food was very good. It had been quite a few years since our last Celebrity Cruise and although their food was always good, it seemed they have upped their game since then. As for our stateroom, we had a Celebrity Concierge Class cabin with an Infinite balcony that we really enjoyed as it gave us more usable space in the room. Our cabin attendant Jaime was very friendly, kept our stateroom immaculate and was on the spot when we had a minor emergency, when the bathroom flooded. This was my 17th cruise and 5th with Celebrity and certainly one of the most memorable. We are already booked for the 2nd voyage of the new Celebrity Xcel next November and can’t wait!.George RJ1Version: 1.56.1

Comfortable cruisingJust before COVID my husband & I booked three back to back cruises from Honolulu to Sydney, Melbourne and the Great Barrier Reef. It was the trip of a lifetime for us. Wonderful activities every day, lectures each day about the ports we were approaching and history of the South Pacific and we loved hearing about Captain Cook. Plenty of interaction with the passengers from Australia who were returning home from Hawaii after doing their holiday shopping. We learned so much by joining them at meals and hearing their recommendations for where we should visit and what we shouldn’t miss. Crossing the international dateline was a huge experience and the officers of the ship made the passengers a big dance party on one of the upper decks and fun was had by all. Except for kissing a dead fish, which a few of us did! We made some lovely connections which we still hear from via email. We’re booked again in March on Beyond with friends. Can’t stay away too long. Celebrity is our go-to cruise line for a perfect vacation!.Florida travelersVersion: 1.38.0

Celebrity edgeI like the room with balcony and the bathroom is bigger than princess cruise. The room services staff was very nice. The dining room is set up nice and roomy and perfect view. The 14 floors buffer food is ok and not much change. Wish could have more variety food to select. Not much Asian food and few staffs seems tired and not much welcome or happy to serve food to guests. The main restaurant food is good, not much activities to celebrate in the dinning during holidays. I don’t feel the festive or holidays decorations in the dinning room. Not much going on for gift shops for the sale like princesses cruise for the fun of the shopping spirit. The lobbies areas are highlighted for the holidays, lots of music and entertaining and bars. Area for seating is plenty and the shows are great. The photo shop is much self service, the staff need little bits of cheering and enthusiastic of happy. I like the 15 floors for the exercise followed by the trails to walk or running. The gym room has good size and not humidity. I wish they could highlight some the activities program on the daily news paper and on TV or announce on over head speaker. I did not see much games or Chinese mah jong activities supplies in the social room or other areas for the guests to relax playing with there family. Over all I do enjoyed my trip and certainly with my families members gathering. But once comes with individual or solo, i was boring little bit..SuggesrionVersion: 1.23.1

The Celebrity AppI think this is one of the best ways to get all your information imputed, book shore excursions, book dining reservations and and purchase anything extra, and especially the how easy it's made the lifeboat drill!! I have been sailing with celebrity for 35 years and have sailed on 33 cruises exclusively with Celebrity and I remember since the Meridian and earlier ships how I dreaded the check in process and remember how time consuming it was which long lines with luggage in hand just to get to the area of the cruise port terminal to check in. I think the app is very easy to use and helpful and it has brought the cruising experience to the next level! I look forward to my 1st cruise day because I know we will me processed and on the ship within a half hour of getting to the cruise pier!! Thank you Celebrity and all your staff, MaryAnn & Scott Stulpin (Elite Plus Captains Club Members).Map313Version: 1.38.0

EdgeWe booked this cruise because it would enable us to visit family on Roatan. Without notification prior to disembarkation Celebrity placed a restriction on leaving the boat at the Roatan port, unless of course we had booked an excursion thru Celebrity. We would have postponed or cancelled this cruise had Celebrity management been above board prior to the cruise leaving the dock. Additionally, in a telephone conversation with Celebrity guest relations prior to this cruise we were informed that only staff would be required to wear a mask once on board. We were surprised to learn of an onboard mask mandate. None of the emails prior to sailing indicated a policy change, likely because it would have resulted in guests cancellations. We will likely cancel our next scheduled cruise with Celebrity because of we don’t feel that management can be trusted. Shame on Celebrity!.---- ---------Version: 1.31.2

Celebrity in the eyes of this patronAfter 13 wonderful cruises with Celebrity (1 with Royal Caribbean, 1 with Cunard, 1 with Norwegian and, I hate to say it, 1 with Carnival) I bought a 14th cruise with Celebrity this year. I was PACKED for departure on the Equinox to the Eastern Caribbean leaving Fort Lauderdale on March 14, 2020. If you are 79 years of age in this COVID-19 environment, irrespective of your distance from the nearest perceived threat, you think twice about the timing of your 14th cruise. With trembling fingers on my keypad, I opted for the “Cruise with Confidence” choice that Celebrity offered. My reason for contributing to this review collection is to let the sailing world know that Celebrity is as accommodating, gracious, professional and comforting an organization as one could imagine in these turbulent times as they are aboard the ship. I still look forward to my 14th with Celebrity and hope that it comes soon..Trent from New YorkVersion: 1.24.1

Really nice app but needs updatesOverall, the app is great. You can check your account, setup excursions, see where the ship is, all the amenities, and much more! It’s easy to use and has a ton of information on your cruise and general information as well. I deducted one star due to conflicting information. I have contacted Celebrity on this but it still hasn’t been fixed. The COVID information is incorrect and conflicts with their website. One will say no pretesting required and the other says a pretest is required Masks are apparently optional on the ship accordingly to the website but according to the app, the casino and theater require masks I understood the guidelines are constantly changing but I was informed by Celebrity customer service that masks haven’t been required for at least several months. It’s safe to assume most people will be planning and using the app before and during cruising. Of course, both should the app and website should be updated to reflect current info. Please ensure your app is current so folks can rely on it, especially due to potential health requirements. The last thing someone wants to do is read “no test required”, show up to port, and find out one is required. Otherwise, I’m very happy with this app..Jay474747Version: 1.35.3

ReviewA few special people that work on the ship I'd like to recognize to to let you know that Marsha in booking tours booking ships the manager she helped me tremendously. Also, I would like to thank and let you know that Valentine the manager in the casino fortune casino on board was also very helpful. I told him that I would let the company know that he is doing a great job and should continue helping people in the casino who are playing and our players like myself. We really enjoyed the Bermuda cruise and will tell all our friends and family to experience the joy and good time we shared thanks again also, I should say our room attendant was also excellent. My room was always clean and she is a very hard worker and we thanked her..Paula PuglieseVersion: 1.56.0

Had a great time with one exceptionBoth my wife and I had a marvellous time aboard the Beyond. The ship is amazingly beautiful, the staff went out of their way to make our voyage superb, the food top notch and the bars some of the best I have seen. One thing left a bad taste in our mouth, the spa team was unprofessional and only care about how much gratuity the will get before they treated. We think that the Celebrity line should seriously consider changing it’s policy and use a spa partner that can deliver along the lines that the line is known for, the spa was definitely the low point of our trip, we decided not to use it despite wanting to do so. I would recommend cruising with Celebrity to all my friends and family..Idoker12Version: 1.55.1

A good startWe are so happy that Celebrity has an app now being tested! We have used the app every day to find things like our itinerary, menus, special events, and activities. Here are a few things I think might make it even better. - Correct and up-to-date information. Several times the menus have been incorrect and we noticed that when we changed time zones, the ship’s time on the app did not change until very late in the day. - It would be great if you could put a star or mark/highlight by certain activities or events that you were interested in attending. It would be a great way to keep track of your schedule and not forget/miss our on activities of interest. - I think you would have greater participation in usage of the app if you were able to message other people on board using the app. -It would be nice to add a notifications in the setup of the app so that we could select to be notified of things that we might be interested in (ie wine tasting, mixology class, dance lesson, etc.) Overall, it is a good start and we’re happy to see Celebrity working on this..SixthsailingVersion: 1.8.2

Just off cruise!Excellent service from start to finish - at Retreat with Connie & Conner, at Luminae, with Telma and her awesome crew: Moniek, Emi, Michael, and Anna. Fabulous meals at Sushi on 5 and Blu. The shows were all fabulous - we never missed one! Jen M was a such an amazing singer & a great entertainer as well. Maureen L was a wonderful comedian and entertainer as well - we saw her early & late night show! Thanks to Manuel & Kelli - Bingo was fun wish I Won! Thanks to the amazing crew from suites - Angel was so attentive & accommodating. I Wayan was so wonderful & attentive to keeping up with our schedule too. On another note -everyone was always smiling, asking if we needed direction or if they could help - even stopping their chutes to give u a smile !.BronxchikVersion: 1.42.1

Barcelona, Canne, Portofino, Pisa, Rome, Ajaccio cruiseExcellent stay at Apolo by Amelia, excellent team there also rooms, and food were just fine. Location was good for access to Metri and for just walking. Shipboard dining and activities so far have been excellent. Tour of Portofino was cancelled due to heavy sea swells and we understand that it’s always safety first. Also understand that we will not be charged for this tour (which did not occur). You have a high performance team. Their courtesy, and professionalism at every level is something we constantly experience (so far). Looking for ward to the remainder of the cruise..Tony and MargaretVersion: 1.45.0

25 years of cruising celebrityThe level of service is SO poor the cruise has not started off well. All the tables had dirty dishes on them for breakfast. Nowhere to eat. Yesterday we could not order drinks, I had to get up each time and get my own while the waitress waited in the table directly next to us each time. When she did finally get the last drink for us she stopped at the table next to us and talked for more than five minutes while we looked at our drinks. I had to go over to her and take the drinks and sea pass cards from her tray. Last night at dinner NO ONE took a drink order, I drank iced tea. I guess you didn’t lose any revenue, however, because we have drink packages and we’ve already paid… just no drinks..MtVernonTopGuyVersion: 1.51.0

Florida GirlI only travel on Celebrity and have had many good cruises. However, now it’s very difficult to get to talk to anyone. The app is very difficult to manipulate getting a confirmation when you purchase a drink package and excursion package of Wi-Fi package is impossible. You have to call and hang on at least a half an hour and try to get someone to send you something, I’m very disappointed with the service I’m getting before my cruise. I’ve been on the web several times trying to check in for the cruise. I can’t even get past bicker Cruise it’s very difficult. Celebrity needs to update their services to cruisers and potential Cruises or I might go back to Viking.Gal FloridaVersion: 1.46.0

SolariumCelebrity really does need to get a fairer system for getting a bed in the solarium. Perhaps 3 different blocks of time to give more people a chance? Some guests put stuff down and keep beds for whole day just returning occasionally. Notes on beds asking guests not to go that are not a deterrent. “System” is so unfair. Chatted with people who came to solarium at 4:30 a.m. to get best bed position then went back to bed. They finally returned to their reserved spot in solarium at 12:00 for a short while then leaving again. “It’s just what we do in case we decide we need bed” we were told. You must know this happens and still do nothing to make things fairer to all guests..PhillycommentVersion: 1.42.0

App needs workI’ve had several issues I am hoping Celebrity will fix. You can’t make specialty restaurant reservations on the app for my cruise so I had to call to facilitate. Navigating to make payments is trial and error and should be more prominent on app page. Would be helpful to list which type of drink package with the WiFi I purchased. Had to call to find out what “drinks” was..classic or premium. Lastly it would be helpful to pull the emails to a spot in the app. For instance I am too early to book airfare, it would be helpful to have that on the app. Again I had to call or go to an email. Having the app more fully integrated would save you money on having to staff for phone calls.DMRDHRVersion: 1.56.0

Great step forwardUsed the app on The Edge and Reflection. Great to have calendar, daily schedule, reservations right at your fingertips. Three tweaks need to be made. 1. Don’t kick us off ships free WiFi every few minutes, very cumbersome to continually sign onto WiFi 2. Filters shroud default to All, not Recommended. Once I switch to show all, it should stay there but instead, it reverts to Recommended after every refresh or reconnection on WiFi 3. Chat feature needs to send notifications to phone. You have no idea if someone is texting you unless you are actively in the app. It needs to have a noise and banner notification just like a regular text.AprillahVersion: 1.17.0

SarahThe meals have been very very good and the services and severs all have been very nice. I will come on another cruise on this boat and other cruise ships too. I have been have a wonderful time on this fun cruise ship. I love all the views from every angle and windows of this beautiful Alaskan trip this is my first cruise to Alaska with my parents for my birthday cruise with my parents. I wish that it was longer trip so I can do all of the wonderful excursions that were being offered. To bad we did not go into Sitka I would have loved to have seen that town too..Cherry care bearsVersion: 1.34.0

Celebrity Cruises at your fingertip!It’s awesome to have the ability to check out the daily agenda for 3 of Celebrity’s ships (Equinox, Reflection, and Constellation) on your smartphone. Look ahead to see the entire cruise events days of in advance, and plan accordingly. Thanks Celebrity for providing this app for passengers. There’s more than just upcoming scheduled events on this app. Why not give it a try? Check it out before your cruise, or try it to see if cruise life might be for you (no booking necessary, but you might be tempted to book a cruise once you see what’s offered onboard a Celebrity ship. 😍.Finder360Version: 1.10.3

Some exquisite moments,but…I have been on celebrity before-and am quite disappointed on this trip! The app is not user friendly!Charging 5.50 for bottled water(???)…that’s just cheap.(especially if I have concierge class).I feel like this is a “sellers shop”…have been asked to sign up repeatedly for specialty restaurants…and the salespeople in shops push way too hard! Salon is lovely but again,all 4 in my party felt an obligation almost to buy something! Food in Murano and sushi on 5 were amazing! Took an excursion yesterday in molde for 250/pp….should have been closer to a 79-99/pp charge…the guide gave zero info…the trip itself was a fine 2.5 hour visit….so way overpriced…I travel alot and will continue to go on silver seas…unlikely to do celebrity again! Overcharging and upselling is a real turn off! Entertainment has been awful…turndown for 1…but there were 2 in the room…boat was nearly empty except for the 500 people on a business retreat…who were very loud…and everywhere in large groups…not good!.Live_Laugh_Love_JonasVersion: 1.55.0

Points of interestAs I was thrilled to be back on Celebrity again, I was really looking forward to seeing the Amalfi Coast! I was not too impressed at some of our stops like BRINDISI or MONTENEGRO , as far as I’m concerned I wish you would have bypassed those two stops and had given us better and more on the Amalfi coast itself! There was Capri where they had Some of the beautiful water caves, or given us another day in Positano where more to do & see!! Overall it was a nice cruise but disappointed in some of the stops! The organization needs to be much better as far as using TENDERS to get to the cities in some stops! Some of us had to wait In Line for over 30 minutes, which was way tooo long! I thought overall it was a good trip but needed more organization! Loved the Cruise directors performance he was good ! Maybe he needs to perform more often! Most likely I will cruise with celebrity again! Sincerely Cruise customer.Lexusgirl@2024Version: 1.58.2

5 StarsBeautifully appointed Stateroom, the designers thought of everything. Plenty of storage for clothing and toiletries, there is a place for all your personal items. The service is beyond our expectations, if you appear not to know where to go a staff member asks if you need help. Food and beverages are fabulous with an extensive choice of cuisines. The ship itself is immaculate, not a spec of dust or a stain anywhere. Cabin staff are very attentive and serious about your comfort. Well planned activities and entertainment. We will sail woth Celebrity again!.Noone64Version: 1.39.0

DawesSpecial kudos to Kelly for the wonderful narration this am while viewing the glacier. I especially liked the inclusion of the historical, geological and scientific aspects of this awesome scenery. She made it come alive. Also enjoyed her overview and highlights of the itenerary in the theater yesterday. She has an easy to hear and clear voice. Her voice was also filled with awe and respect for this area! On another note, I think Fred Fulmer would do better with a script in front of him to avoid rambling and stay organized tho. Ha. Thx again Kelly!.GrammaNYYfanVersion: 1.41.2

Limited functionality pre-cruiseThis is a review of the app, not of the cruise. Very limited app. Hopefully it will be more useful on board. There isn’t even a way to see your confirmation number in the app. That is a big omission. So when you click on the manage your reservation button, it takes you to a page where you have to enter not only your reservation number but also the name of the ship and the sailing date. That means rummaging through your email to find your confirmation. Really??? Celebrity needs to do better. Maybe look at airline apps and see how it’s done..The toxmeisterVersion: 1.50.0

Dealing with Back-to-Back CruisesI love that Celebrity has incorporated the health and safety parts of embarkation into the app to smooth the process. But when you have booked two or more cruises close to each other, there does not appear to be any way to roll forward to an upcoming cruise to add health and vaccine information ahead of time. It appears you have to complete one cruise before you can prepare for the next, kind of negating one of benefits of the tight integration and streamlining of the process..Karlbtx1Version: 1.35.3

Reaction to timingAt the age of 76 the timing to get tests and confirmation of negative test as a lab type response is not in our control. We took the test are fully vaccinated and in good health but the state of Florida is way behind in processing results so we are being subject to a high level of stress. A poor way to embark on what was to be a pleasure trip as we have already invested thousands of dollars to ensure the experience. By the way I am retired executive Vice President of Arvida/ Disney corporation who lead there hospitality division. I look forward to hearing from you and obtaining assistance in reversing this situation. Thank you.Sal 123aVersion: 1.28.2

Close but no lumpsThis is one of the better cruise apps I’ve seen. But... big but here, the information on it has been highly inaccurate. Shows my cruise and dates, but the ports of call are incorrect, the docking times are incorrect. Not just by minutes but by half a day in some cases. The website for the same trip has the correct information. There is really no reason for a connected application to have incorrect information. It is merely supposed to be a different and unique way to portray the information available on the website. App will be great if they can get their act together with the data that feeds it..BAMSGVersion: 1.15.0

Immigration OfficerHad a death in the family and had to disembark on Monday. IO MJ. seemed to careless about our situation and only about the penalty fees. He did nothing but talked about the process. He never got personally involved to make sure we were helped. This included a promised ride to the airport that never showed up. We waited 45 minutes and finally had to flagged down a cab, which we had to pay for. I hope no one else has to experience this callous type of treatment. Needless to say, my wife and I are extremely disappointed..MarancikVersion: 1.41.2

NO FOMOFOMO was created with me in mind. I love that I can always plan ahead! But I’m not tied to anything unless I reserve it. The night before I like to go through the calendar and add everything I think I’d like. Then throughout the next day, I know more or less where I’m going. Or if you’re traveling with friends there’s a text feature! So without even paying for the wifi you can stay connected to those on board. Excited to be boarding my 3rd ship this year 😍😍😍.Green Eyes 514Version: 1.35.0

Solstice 9-1-23 through 9-8-23Great trip. Excellent care in cabin with Ray Ann. Table service was attentive and overall outstanding with waiters Alimusa and Bizar. We saw them both at breakfast at the Ocean Buffet and they personally acknowledged us by name. Very well done!! Also our Sommelier Jona served us beautifully. Our drink server from India we delightful. Great attitude by all. Our captain sailed us safely to and from the magnificent glaciers. A perfect GIFT trip from my son and daughter and their spouses. Thank you. DeAnna Taylor, cruise guest.Trixxie's MomVersion: 1.45.0

Dr BusseCreating an account on the Celebrity App was very user friendly and took very little time to complete.... thank you Celebrity.... we are so looking forward to our Iberian cruise!!!!.Dr BusseVersion: 1.20

Celebrity ReflectionConcluded our first Celebrity cruise. The service was impeccable. We enjoyed our 6 day stay on Celebrity Reflection. The ambience, cleanliness and meals were outstanding. The most relaxing experience!.GodspikinVersion: 1.63.2

Poor dining experienceOn Wednesday, Apr 30 at around 5:30 pm, we went down to Normandi for dinner. The service was slow. I ordered Shrimp Cocktail and garden salad for appetizers. It took awhile before the waiter served me the salad. When I finished, I waited for awhile for my shrimps. It never came, so I waved the waiter back and asked him. He said he thought I only ordered the salad. I confirmed with my husband that I did order the shrimps. The waiter then gave me the shrimps. I ordered the steak Dianne for entree, medium. After a long wait, the steak came and it was well done. I told the waiter, and I was surprised that he told me if I want pink with no blood in the centre then I should order medium rare. I thought the rating is universal!? He took it and said he would get me a new one. After a short while, he came back with the steak. Again, it was well done. I was annoyed and I just told him I did not want to wait any more. I am really surprised that the chef does not know what Medium mean. Overall, it was a poor dining experience for me..Miu-LingVersion: 1.63.2

ReviewExcellent site. Easy to navigate. Lots of information.RockfirdVersion: 1.63.2

First cruiseWe had an amazing time. Bambang was terrific, what an incredible employee you have. Very pleasant and always a smile. Dinner at Cyprus was wonderful. Syed and Putu were so great. They made every dinner delightful. Definitely employees that would make me come back and brag about Celebrity to all my friends and family. Thank you for making our first cruise memorable..Mrs Marlene9Version: 1.63.1

When excursions are sold out…I understand that excursions have limited availability. It would be helpful if there was some indication if more spots will become available in the future..Hal BrianVersion: 1.63.2

The BestHave been on several cruises over time and find Celerbrity is so relaxing and most efficient!.MoathelakeVersion: 1.63.0

LangueApplication agréable mais j’aurais aimé une version en français..ProfjulieVersion: 1.63.1

Needs a search functionThe Celebrity app is essential for all on board info. It doesn’t have a search function, and some info I wish I’d had was buried so deep I never found it. I missed out on free activities and ones I would have paid for..Tracy604Version: 1.63.1

Mr Magoo 2.0Best service I’ve seen!.Mr Magoo 2.0Version: 1.62.5

Croisière Amérique du Sud fait du en déc 2024 et Jan 2025 non inscrite à mes points de loyautéÀ ajouter pulse add my points.Bern.60Version: 1.62.5

GuyLe français est très deficiant.Meteo maisonVersion: 1.62.5

Celebrity experienceThis is our first cruise on Apex. The food , service and overall superior cleanliness of this ship has been impressive. We choose Celebrity because of these attributes. Keep up the great work . We love Celebrity and recommend it to our other cruising friends.Elite galVersion: 1.62.5

Constellation Cruise Feb 16-23/25Enjoyed every minute of this cruise. Ship easy to get around in, very enjoyable entertainment. Cannot get over how friendly & happy all staff were. Can’t wait to walk on board the Beyond May 4/25. Celebrity has now become our favourite of all cruise lines we have been on. We’ll be back……many times..SangabeegeeVersion: 1.62.5

TcShut down while booking.TinalynncuddyVersion: 1.62.5

ApexThe service on this cruise was extremely exceptional!.CFCAJVersion: 1.62.3

EnjoyableFirst time ever on a cruise and it won’t be the last.. the Apex is so beautiful, the staff amazing and friendly.. Congrats and thank you to all of them...Escaliers2Version: 1.62.2

FrançaisDommage aucune option pour le français.AdfhhvhkkyhVersion: 1.62.2

Celebrity ConstellationExceptional service. Boat cabins are showing their age though :( I have to go back to the service, our wait staff, Suarya and sommelier, Johnathan were outstanding. Personable, humble and truly enjoyed helping us. Every staff member greeted you with a smile and a friendly good morning. Other than the ship itself (which could use some modernization) the service would keep us coming back to Celebrity..Marcus&Jen no furVersion: 1.62.1

6140Five star review ! Our Butler Francis is amazing ! We have not been on a cruise in a few years, but after our crew this time will definitely be back !.PJJS HomeVersion: 1.62.0

FabulousWe had the most amazing trip ever! Every part of this ship is above and beyond our widest expectations.NofrillchickVersion: 1.61.1

My ability to book packages on your site SUCKSI have been 2 weeks trying to book food and drink packages called your call center people and nothing. This is nuts.Libertydude2020Version: 1.61.2

Easy appLove the app it’s very easy to use..DtgilVersion: 1.61.1

Osmar A ZabalaEverything is being Amazing, everyone is done excellent job for us. The service was 5 stars, also room service. I will recommend for everyone. Thank you guys for let us enjoying a relaxing vacation.Ozzy1964Version: 1.61.0

My trip specificsThe app makes it difficult to find my particular trip specifics as well as an overall map of what needs to be done by when for boarding. You should have a screen for people new to cruises which lists clearly the required items needed before boarding as well as when they need completing so people don’t miss anything..Cruises made easyVersion: 1.61.1

Mcdave and lungelo our waiters/ Agung stateroom attendant : Excellent service !!!Overall, the entire crew was professional, friendly and helpful. They went above and beyond to ensure our stay was exceptional..Grateful visiterVersion: 1.59.6

CalendarIt would be convenient if the app would automatically clear the calendar of past events..Fly Guy KanaiVersion: 1.61.0

Shuts down unexpectedly, cannot find muster video that is required. Very unclear where things are!As above!.AnotherFrustated!Version: 1.59.6

AmazingFrom the delicious top quality grade food, the variety of talented entertainers, the kind crew and amazing ports, this cruise was by far one of the best vacations we’ve had. It was our first time cruising with Celebrity, and we loved every minute of it! The cruise director Mike is one of a kind! His professionalism, his knowledge of every aspect of the ship, and his sense of humour makes him so fun to be around. He made us feel like we were a part of the family. Captain Leo was very present during the cruise, and you can tell there is easy camaraderie between him, the cruise director and the whole team. Well done Celebrity Eclipse gang!.The Normand familyVersion: 1.59.6

Wonderful CruiseWe had a wonderful time on the Celebrity Reflection Cruise. All the staff are so friendly and very kind. Always there to help. The food was delicious with amazing servers in all the restaurants and buffet. Very clean anywhere. All the activities and shows were incredible. We met wonderful people all over the world and some of them will keep in touch. Our room service Staff Andrew was incredibly pleasant and very helpful. Always in a good mood and smiling. We had a very good time at Silence Disco. :) If was our first cruise and won’t be the last. Our Expedia Cruise Agent was Tami Brideau. She an amazing lady always there to help us. Thank Tami. Michel and Eveline Audet Ontario Canada.MigwilleveVersion: 1.59.5

MarshallMarshall.Marshall seguinVersion: 1.59.6

Super voyageCelebrity Beyond une croisière inoubliable tout le personnel, de la capitaine aux gens de service tous serviables et chacun avec le sourire. Un service hors pair. La qualité de la nourriture extraordinaire. Les activités et les spectacles étaient excellents. Kathleen.Kate10133Version: 1.59.5

Superstar BrianBrian at Bacio Cafe and at The Rendezvous Lounge was amazing!!!! Remembered names and room numbers and drink orders. Such a nice person to talk to as well..Superstar BrianVersion: 1.59.3

Not easy to navigate check inApp didn’t save information properly. Took over 30 minutes to complete. I am computer literate so don’t know how others can manage.Bon voyage milleVersion: 1.59.3

ShowsAll shows were spectacular from the artists to the electronic expertise in lighting up the theatre screen. The coordination between the Choreography and electronics was Exquisite. All artists were phenomenal and worth seeing at every one of the shows. The costumes wer equally impressive and in keeping with the themes- more exciting than a theatre play. We thoroughly enjoyed the expert craftsmanship of all involved. Well done!!!.JocorymanVersion: 1.59.2

App reviewThe App is the best we have seen on any cruise line but the internet is not so good. It is slow and cuts out often. We do love using the App for all events and dinner menu options..T2017rpVersion: 1.59.1

Not able to bookBook page never opens.TomyyyuVersion: 1.59.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 1.76.2

Celebrity Cruises Negative Reviews

Apps needs to be usefulWe just returned from a 5 day cruise on the Summit. We enjoyed a much needed vacation. The app and the webs page are not close to being useful beyond checking your basic information. Ship time was helpful but the only things that show up on the app are the premium reservations for dinner. We had quite a few spa treatments between us - 6 to be exact and non were on the app, the times were not correct on the hours and it was confusing if you needed reservations in the main dining room - after making them which also did not show up on the app. The app doesn’t show your entire package booked nor does the web page which as a software and cloud specialist for my company it especially aggravating. Celebrity needs to meet the times with technology.. we haven’t cruised in a long time and will probably not use celebrity again but the app needs to have some $$$ put into it to make the use worthy of the time to use it.. think about the end user when developing….. and have some real like end users test it not your own people.. trust me this makes all the difference!.TalldiverVersion: 1.36.1

App vs WebsiteI’d you to be aware that I am not a happy customer. I booked a 3 day cruise for October 18-20. I booked it over the phone several months ago. I called once to see if the rates were lower and they were not. Today May 27th I checked the website not the app and found the rate lower only by 71 dollars but that’s 71 less I have to pay. I then called and spoke with Davey from Mexico City and told him I found a better rate for the same exact cruise and all the same categories. I even took screenshots to prove it. He then asked me to log out of all my apps and restart the booking again and how coincidental the rate was not the rate I saw which was only 71 dollars less. He couldn’t find my rate and I retried the booking again and still the higher rate. I’m sure with a click of the mouse he took off the discounts so I would still have to pay the original price for the cruise for a partial view veranda. I’m not impressed with this at all. Next time I use a travel agent cuz these cruise people behind the phones don’t really care and honestly I don’t think the cruise line does either. It just left a bitter taste in my mouth to even want to go now. The old bate and switch game..I don’t lie!Version: 1.54.1

Problematic - a lot of wrong and missing infoI love that there is an app, but if it exists it needs to be accurate because Celebrity encourages people to use that for info, and there was a lot that was missing or wrong. Times and locations for certain events were completely wrong - we showed up to an event and the people at the location had no idea what we were talking about. It also only randomly let us make dinner reservations, on probably about half the days I got an error that someone in my party was ineligible, but then the next day it would work. Also a lot of things were not possible to reserve on the app but it provided no details on how exactly we should reserve . My biggest issue was the info missing from the excursions. The website had details that were truly vital - like that you had to provide your own towel for an excursion that wasn’t obvious a towel was needed. But the app made absolutely no mention of that. So if you didn’t pay the exorbitant wifi cost or hadn’t printed off all details in advance and just trusted the app you would miss key pieces of information for the excursions..User118263737Version: 1.38.0

Poor service on boardThis app seemed great but a day or two before sailing, I had problems accessing it. Every time I opened the app it would say let’s find/link your cruise, Id enter my info and I’d get “sorry we’ve hit a snag” message. On board they told me to delete the app and reinstall. But then the app would not download on the ships WiFi. I was able to finish install at ship’s next port. However I was continuously asked to link my cruise/log in (sometimes this went smoothly, other times it did not) through out the trip so I just stopped using it. We were a party of 10 and all of us had various problems such as these. We basically did not use the app. Also my husband and I were able to get the messaging feature working but there is no notification of communication while not in the app, so it is pointless. I wonder if this is a ploy to get you to purchase a WiFi package (which we did, but we still did not use the app). Disappointed..K8gotVersion: 1.18.0

Overall experienceSo far, I AM NOT IMPRESSED with this whole experience with making dinner reservations, shore excursions, the website, and the app. We could not check in until today(January 26) but the app wouldn’t let us make reservations for dinner after the first night. Also, when trying to make a shore excursion, it wouldn’t let us put our credit card information in. My wife made a phone call, and was told that the dinner reservation we made for the first night didn’t show up (although it was originally put in our cart). Then, supposedly, most of the early dinner reservation times for the rest of the trip were already taken. How can this happen when today was the first day that we could check in? EXTREMELY DISAPPOINTED with Celebrity! If you are trying to get me to NOT cruise anymore with Celebrity, you are doing a great job. Guess that we’ll return to Princess in the future..I Love/Hate GolfVersion: 1.62.0

Shade of former selfWhat can you say about celebrity cruise lines? Well, first you can’t tell celebrity anything itself without waiting between 1-3 hours on the phone. Yes, once I waited 3 hours because they had screwed up a reservation. Getting onto the ship is fine if you get there around 11:30-12. Otherwise you are waiting in another long line. None of the outdoor bars are open till 11:30 am on sea days, except one bar. So if you need something to drink on a sea day in the morning, prepare to wait. The staff is friendly. But when the ship is full, good luck finding a chair outside. Don’t bother getting the insurance because even if the government says you can’t sail, the insurance will still not refund your money…just give you cruise credit. If you upgrade your cabins you typically don’t have to wait to eat unlike other cruise lines..Rjk627Version: 1.32.0

5K later, I’m wrinkled & disappointed!Despite upgrading my room to an Edge room with an infinite veranda, I am only able to dine at 4 restaurants on board, without an additional fee. I purchased a drink package which covers drinks up to $10, yet most drinks coincidentally start at $11. As I write this review 5 hrs after departure, I’ve had to go back to guest svcs 4 times to resolve a variety of issues, including not having any paper reference to anything going on aboard the Beyond and an app that’s misleading/because some listed items “apply only to other celebrity ship guests” so I was told. Then when trying to get dressed for dinner (for which I must change because shorts are not permitted in the main dining areas) I discovered that after spending 5K I don’t even have access to an iron! I was told that I have to pay an additional fee for laundry services. Thus far this is absolute worst!.All the way from NJVersion: 1.40.1

Yikes!So far I’ve been inundated with emails and texts from this cruise company ever since I migrated from Royal Caribbean to Celebrity. Although I have yet to sale on a celebrity ship, we booked us a trip for multiple weeks from Hawaii to French Polynesia, then to New Zealand and finally to Australia. They didn’t mention that we were supposed to have visas in addition to our passports for this trip. We found this information out by accident a few weeks later and when we called them, they seemed to be befuddled and astounded as well.. so we canceled that trip and still got charged $215 apiece in penalty charges even though we bought the trip insurance. We rebooked Celebrity for a different cruise that goes to the ABC islands instead and will be able to give them a more accurate review once we’ve returned from that. It’s been terrible.!.Djdrum4uVersion: 1.58.0

What a mess!The ship was scheduled to leave at 8 pm until recently we receive a notice by email that it is changed to 4:30. Our original check in time was 4 pm which we find it weird that no one from Celebrity reminded us to find an earlier check in time. Anyway we did it on our own anyway n changed to 2 pm. Anyway, things are so confusing when we get on board. We have booked a room w 2 single beds n the room is a double bed when we walked in. We were supposed to check in Muster station n when we get to the 5/F there is no signage at all to point us to the direction n when we get there the station was closed. I was not able to book my dining time online which make me stand in line for hour to know when n where I am going to dine at. Everything is so messy n show the mgmt system n administration is really bad..Complaint by MaVersion: 1.49.0

App Not Working ProperlyI downloaded the app and entered my reservation number. I see my cruise date, cabin assignment and can navigate to dining, excursions, etc. However, the app does not allow me to make any type of reservations and doesn’t show my booked excursions on my calendar. When I click on my profile, it says “unable to display reservation or folio. Please contact Celebrity Cryises for assistance with your account.” I’ve called three times and no one has been able to help me. I am told over and over again to delete the app and reinstall it. I’ve done this numerous times and the problem continues. I’m concerned that I won’t be able to check in on the app when the time comes and am frustrated that I cannot make any reservations or see the events on my calendar. Very frustrated and disappointed!!!.Gise LVersion: 1.38.0

TRUST ME🙏We’ve recently purchased a cruise package on Celebrity’s website. A very limited email was sent to me within a day or maybe sooner. It provided some rudimentary info and suggested a complete contract would be available by downloading their app and logging in. I did that … it basically offered the same ‘ non official’ numbers but the details link said not available …. But not to worry , l can call a number where l can get a verbal description of my complementary additional upgrades as provided in my contract ( the first call said ‘all’ our contract info was still in process? and it could take an additional day or two to fill in? It’s been long enough to process our complete cruise info and still the same ‘TRUST ME’ statement on your iPhone app… not very happy.JabfitzVersion: 1.42.0

Lack of CommunicationI understand weather delays and problems happen. However when there is no communication to guests when we did not book directly with Celebrity I have a big issue. Or ship is delayed a day for embarkation due to weather. Talking to other guests who booked directly with Celebrity they started getting multiple contacts 48 hours in advance that there were potential problems and then notification about 24 hours in advance that the ship would sail a day late. I received none of those notifications. Finally about 12 hours before boarding I got notice from my booking agent. Hotels are now full I understand that my booking agent has a responsibility but Celebrity has no excuse for not informing all booked guests about the issue. This will be my last cruise with this company.Chitabe12Version: 1.47.0

Disjointed Experience - Feels ScammyI kept finding myself spending significant amounts of time trying to find basic information about what packages Ive purchased for the cruise I just went on. Additionally, even if I’ve purchased a package for the cruise, let’s say the upgraded Internet package, the app still gives me the option for the upgraded Internet package! I can only imagine how many people have accidentally purchased the same upgrade multiple times without realizing it. Fix this. It doesn’t take rocket science to track what people have purchased and make that visible for people. It’s also not difficult to remove the upgrade options if someone has already purchased them. Do better..TheLindstromVersion: 1.51.0

FrustratingThe app is somewhat more functional than the website ( all kinds of issues with logging in, manage res which often never reaches the page, typing in things like names and birthdays made very difficult with the entry process - if one little space or comma is off you cannot proceed) there should be a specific Tab for linking fellow travelers - shouldn’t have to be a frustrating search for it and many other items. Of course the easiest items to find are what is for sale. Hopefully all this can be reconfigured and the process made more user friendly. With a cruise line geared toward older adults you would expect a more streamlined online experience..The2thpkrVersion: 1.61.2

I wish I could give ZERO starsDO NOT CRUISE WITH CELEBRITY! We have emails confirming we would receive a full refund for our cruise. We were told to wait a specific amount of days for it to go through. After waiting well past the allotted time, we contacted them again. They are now saying they will not issue a refund despite their confirmation. We have contacted lawyers and will be taking action. Our honeymoon was cancelled over a year ago. Celebrity lies. We get passed around to different representatives and none of them are backing their original confirmation. I encourage everyone battling them to reach out to an attorney. This is so wrong, they are manipulative and deceitful. I will NEVER cruise with Celebrity again and I will tell everyone I know! But don’t worry, their app works fine..DufresnejVersion: 1.29.0

Spent hours with Celebrity person on phone.Apparently, my Celebrity app was not linked to my information. Spent hours trying to get information linked. Then with Celebrity person on phone with me, attempted to book sure excursions p, but still difficult to navigate, and when it was actually presented online I was unable to book it. It just kept rotating through the same sequence over and over and over again. when it showed “reserve now” it just started over and over again. I would fill all the blanks with the phone celebrity guide. But to no avail . I’ve spent hours trying to navigate different celebrity sites. I have been on several celebrity cruises in the past and have never experienced such difficulty..Frustrated online user!Version: 1.51.0

Totally uselessCan’t do very basic things like find a reservation even though all the details are absolutely correct..SkiHard2002Version: 1.66.0

Barely works on ship wifiI couldn’t send any messages after a couple of days no matter what I did, and app loading times took an eternity. Needs work.This nickname is taken :PVersion: 1.66.0

Boarding passDon’t show all the time or seldom.KSLappleVersion: 1.63.2

Useless AppI’m trying to find out what is included in our reservation and finding nothing on the App.TREVOR PHYLIPSVersion: 1.63.2

Why?Why does Celebrity have this app? It doesn’t work for anything. Beats me..Tried ten nicknamesVersion: 1.63.2

PortsWhen you pull up each day it should show you the location and the planned port..Rando 12345678Version: 1.63.2

No infoThey got rid of paper but this comes up blank in entertainment and food. Not what I would expect from this cruise line..A person with a big billVersion: 1.61.1

Graphics too fancy, hard to find infoWe needed to know the terminal number onboard our cruise ship, but we couldn’t find that information within the app. We received an e-doc that says “refer to docking” page for onboard information, but the e-doc did not have that page. The pre-check in procedures were smooth though..HdtihsrVersion: 1.61.1

Health checkin - can't find!Can't find.Sirbear2507Version: 1.59.5

Can’t change emailI cannot change my email in my profile. If I do I cannot claim past trips. Has anyone looked at this? I have been asking for months. Nobody reads the reviews from Celebrity?.G-Luv007Version: 1.59.4

Credit card option is not workingTy.LayingrhepipeVersion: 1.59.3

Not user friendlyNot a very intuitive ap.Cruiser CanuckVersion: 1.59.2

Lots of info but buggy!This app has lots of helpful information but it’s a little awkward to navigate and find information at time. Also some of the features do not work very well. - The messaging often sends double notifications, and the messages for those notifications do not show up in the app. - Can’t send images over the messaging app - Reserving Celebrity Select Dining reservations consistently fail, and the app has to be quit and re-opened to be able to make the reservation..Glitch452Version: 1.59.0

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