SkySafari 6 Plus Customer Service

SkySafari 6 Plus Positive Reviews

The best!After having used the “family” of Sky Safari apps, I am convinced these are the best star and space observation apps on the market (App Store). The Sky Safari 6 plus is full of features, facts, and lots of “cool toys” to keep an individual busy for a long time learning our solar system (and beyond). I had a little problem with a download recently but it was quickly remedied with the recent download. If you’re at all interested in observing or learning the stars, planets, and other celestial bodies, I highly recommend this app..RCRJrVersion: 6.8.4

Challenging but interestingMy daughter wanted a simple app to help her use the telescope she got for Christmas. This isn’t it; it’s much more complicated than we were expecting. I suppose it works, and if you’re a professional astronomer it would make sense. I’m not sure though, because we don’t understand the majority of the features. For peasants like us, the compass feature is all we need, and it wasn’t easy to find, as it’s on a scroll at the bottom. We needed “sky for dummies.” After about an hour into messing with this complicated app, we found Venus on the app and then saw it in the sky, and a little 8 year old was really excited about it. So there’s a win..KatieShowVersion: 6.6.1

Wifi connection problemsThis could be great APP except for some limitations. The positive is, it has a great display of the sky with many helpful tools. One of the tools I like is being able to save my DSO viewed objects. The however is that it is very difficult to acquire a clean link between the iPad and the Celestron Nexstar Evolution mount. With WiFi. With having WiFi as the only available link it becomes useless in a populated area with 2 or more fellow star gazers also using wifi. If they could update the APP to allow a mini USB connection passing thru the Hand Controller. There is another App that I stumbled across That utilized this connection. It uses a mini USB cable that connects to the HC and passes the commands onto the mount. There is also a path for EQ mounts where the connection is direct, bypassing the HC. Even though the APP is free it does not come up to the quality of the user interface and display SkySafari. One thing I said earlier is the ability to save your viewing history and printing out a hard copy. If this app incorporated a USB connection it would have a 6 plus star rating..87NFAVersion: 6.5.0

Good planning CCD camera viewI am impressed at being able to combine my CCD camera view and telescope optics to get a FOV. As I zoom in on a target, the FOV maintains aspect ratio to the target. I’ve checked a few and indeed, the size of the object matches what I’ve gotten on my CCD sensor. This is very handy for planning because some targets would be too big or small for my FOV so I can find a more suitable subject for a photo. App has very good graphics compared to others I’ve used and the size and orientation look correct..RomadaveVersion: 6.2.2

Great BUT needs featureI use this app all the time but found one issue. When looking at the entire sky mag limit is set to something reasonable like 7, but once you zoom in, ie: telescope fov, the mag limit SHOULD change to the selected telescope. I observe variable stars and when I move to a variable its really difficult to identify the variable when I zoom in because most of the stars are missing. If I change the star magnitude limit, when I zoom out again the sky is filled with stars. Magnitude limit should be set by telescope+eyepiece and fov reticle combination..AstrowhateverVersion: 6.8.5

Love the app but for one little hiccupI absolutely love this app. I’ve used just about every version that’s been released, and I’m very happy with it. That said, I also love the calendar function that shows me the upcoming events but touching the button to “VIEW” the event on the map won’t work. I hope it’s fixed soon, and I know for people who are newer to astronomy it would really help them find things more quickly..SippinZinVersion: 6.7.6

Great appVery impressed with this upgrade. I had the free version of this before and thought it was okay, nothing special. This version really does everything. I do my image planning and future projects with it. Only reason it's getting 4 stars is that I can't get the laptop version going. It keeps saying that I need the 6 plus version to get in. Which is what I have. Other than that it does everything I need..Pinzmann98Version: 6.6.0

Better Than I Expected!This app is smooth and powerful. I will like learning how to use this great software. During my first session SkySafari alerted me to an HST pass. My ten-year-old observing partner and I enjoyed watching the low-angle pass on my iPhone almost as much as we would have liked directly observing the orbiting observatory. Tonight I loaded a second copy of this app on my iPad and watched my niece load another copy on her iPhone. It still works great!.CelerondonVersion: 6.0.5

Fantastic app for the stars!I’ve been using SkySafari + for years. I love that such a powerful App lives on my phone so I can refer to it anytime at home or in the field. It works great to control my Goto telescope for observing and astrophotography, and functions perfectly in remote places where there is no cell coverage. Most excellent for beginners and experienced users a like. Don’t hesitate to get this app!.☄️☄️☄️☄️☄️☄️☄️☄️Version: 6.0.5

Highly customizable, powerful toolI’ve been using Sky Safari for a few years and am delighted by its versatility. It has a wealth of data, including surface maps for all of the planets and many of the moons, and even the thousands of man-made satellites. One of my favorite features is the ability to orbit planets. I used this feature to verify the visuals for a maneuver in The Expanse, and to debunk the fakes that are claimed to be from Perseverance. It’s easy to connect to a telescope mount with inexpensive hardware. I would like to see a more powerful mode for moving the mount that simulates alt/az motion on an equatorial mount, as well as easier navigation to points in the sky—right now that only works if you have a target in the app’s database I would love to see the ability to add objects. Great workhorse!.BWV149Version: 6.8.0

GlitchSky safari 6 plus seems to have a glitch. The setting for horizon and sky does not work when you show grid with equatorial coordinates. So you set horizon and sky for “opaque” or anything else and you get what you expect with grid set to horizon, but not with any of the other 3 coordinate systems. It used to work and then suddenly stopped a few weeks ago. Very annoying. This works fine on the pro version on my mac..DavexyzzyxVersion: 6.4.0

The best app for stargazing and moreDon’t waste your money on any other app. Spend the money on this app and you will not be disappointed. It is very good, though not perfect, at providing accurate information regarding the piece of sky at which your device is aimed. It does suffer the occasional hiccup with detecting the compass heading that your device is pointing, but that is unavoidable..Fd133Version: 6.7.6

Very Detailed!Having used stargazing apps in the past, both free and paid, this has been one of the easier, more detailed, and user friendly apps. The video tutorials and clearly labeled icons make it super easy to navigate and personalize. I just got my first telescope and this app makes it super easy to locate and observe the night sky!.BigRedDestVersion: 6.7.2

I see why it is the choice of most of the astronomers in my local club!I have used other star finder apps and they are great for casual viewing and learning the night sky. But, if you’ve got a telescope and want to view a wider variety of night objects, this is a great choice. It has so many tools that help locate and log those objects..Z67gqlVersion: 6.5.0

THE BestSkySafari Plus is simply THE best planetarium/scope control software available on the market. As an amateur astronomer, this is one of the essential tools to enjoy the hobby to its maximum. The ability to plan observing sessions, log observations, and learn about the universe make it indispensable. This app is well worth the investment. Whether you observe using your naked eyes, binoculars or telescopes, this app is for you..Jjts2703Version: 6.0.4

Great for learningThis app is amazing visually and I love that you can point to two stars and it will tell you the distance those stars are from each other that is awesome. But I can not get app to work well enough with my 5 se and skyq-link when it does sync right it seems to always take the longest route to an object and the controls are not good either to many icons. I see a lot of bad ratings for the Celestron sky portal app but it works great for me..Skywatcher779Version: 6.1.2

Great app!Skysafari plus gives me accurate information on the sky! I use it to see what is in the sky now and also check visibilities of upcoming celestial events. Only lacking feature that I could use would "what satellite did I just see?" (Identity viewed satellites)..JohnntyCardinalVersion: 6.7.5

Unable to Synch w iOptron AZMPI have the latest software installed on an iOptron AZMP, and cannot synch to this version of SkySafari. I selected iOptron AZMP and other AltAZ settings in SkySafari and entered the correct IP and subnet, but cannot connect. Tried multiple times but will not connect. F.Y.I. the iOptron AZMP will connect with a NOOK tablet, so the problem is not with the iOptron AZMP, the problem is with SkySafari. Please advise, this is very disappointing..MindjogVersion: 6.1.2

Safari indeedThis app has brought me hours and hours of pleasure. I use it to wander our galaxy, requesting information as I go, and because the app also slews my telescope, all I have to do is point where I’m interested in viewing and the telescope follows. Six of five stars ! Omaha Steve.Jabberwocky555Version: 6.8.3

The Best astronomy App; Sky Week doesn’t function.I enjoy the Sky Safari Plus and the Free Sky Safari apps. One problem. There is no longer connection to Sky Week. To contact anyone regarding the issue, you are sent to an off site that simply doesn’t work to get help. I’m hoping someone will see the problem and fix it. It’s been down since January 2020..0683RWKVersion: 6.6.4

Still an incredible bargainThis app is a must-have for any astronomer. With one foot in visual and the other in imaging it gets used regularly. When on sale it is the deal of the century. I appreciate that the add-ons haven’t been appropriated from regular features and that the support is solid..Goochland RangerVersion: 6.3.0

Needs some polish and attention to detailThis app could be insanely great and well crafted if some more attention to detail was paid. As you can see from the screenshots, the UI has a bunch of slightly janky spacing and padding issues. If these were fixed throughout the app it would feel much higher quality..BradGessVersion: 6.4.0

Probably the best sky observation map out thereI love this app. I was looking for an app that would simulate how the planets would look, particularly the size of them using the different optic equipment combinations for my telescope. This app has not disappointed and is now my go to app..BrettJ5150Version: 6.3.0

Best astronomy investment I’ve made!This software is so intuitive and useful, I stared using many features minutes after downloading. Selection and navigation is quick and smooth. You get a lot for the tiny price!.ErnielazVersion: 6.2.0

Simply the best night sky appI have been using SkySafari for almost four years now and recently added an AVX to my inventory. Using SkySafari’s scope control has taken my hobby to the next level. Can’t say enough good about it!.SeaBee58Version: 6.5.0

Joe PorterIncredible software with lots of options and features. Easy to use and provides me with quick access to astronomical events on my IPhone X. A word to the developer’s, Keep up the good work!!!.Coffee BumVersion: 6.2.0

Hard getting it to control my telescope.I like the app but had a hard time getting it to control the telescope. Finally I was able to connect via the app the came with the telescope and then this app finally started to work..CrisiKVersion: 6.0.4

Screen JittersBest astronomy app on planet earth. But my app has developed the jitters in compass mode on iphone XR. The screen shakes and the text goes on and off. Maybe a bug. I’ve reset phone, no fix. Help!!! The best app ever!!.Solar EngineerVersion: 6.7.5

Best out thereSkySafari is by far the best planetarium software out there, at a reasonable price. There are professional programs, but they cost hundreds of dollars. For serious observers SkySafari does it all, and is affordable..CarverEDVersion: 6.8.5

The Best?I think this app now the best and fastest for what I need. I never thought I was going to turn away from my previous app - but, I did..HojaAzulVersion: 6.8.5

Not working for me.Very sluggish when connected. Bullseye not moving. Alignment failure. Regret buying the app and Skyfi, waste of money. Couldn’t find support phone number. Want my money back or fix it!.ZakZQVersion: 6.1.2

Great app!I use this app almost daily on both my old iPad and newer iPhone 6s. It's very useful as both a learning tool and a navigation tool to use while observing..Squeezed_RotelVersion: 6.3.0

FeaturesStill new to this, but I'm finding lots of useful features..AdlerastroVersion: 6.8.5

Best of them allSpend the money and don’t waste your time on any of the other apps. This is by far the one to get..GhostGeekGuyVersion: 6.8.0

Fantastic!Can’t say enough about this incredible product! Extremely impressed..DngfourrVersion: 6.5.0

Unable to import observing listsI don’t know what’s the issue but I’ve been unable to import observation lists on both my iPhone and iPad. The name of the observation list is created but no actual observations are imported..Humbaby17Version: 6.8.2

It’s goodI am still figuring out how to get the best out of it, but this app is worth the cost. VERY nice for traveling to new latitudes. Looking forward to using this app to do visual exploring of Southern Hemisphere stars..K2mikeVersion: 6.2.0

Great appI use this all the time for Astro photos. Haven’t even used all the features yet..RichR2112Version: 6.8.2

IndispensableThis is the Must Have accessory for all the observers I know. Extremely capable, very easy to use. The Standard..Slacker RocksVersion: 6.8.5

Improved from Great AlreadyOnly praise for this version. One question: purchased HR diagram display and can’t find it..G of MaineVersion: 6.7.6

CD43Absolutely beautiful! The best astronomy app I have used. Highly recommended it. A most have for anyone that loves astronomy and science!.CD1943astronomyVersion: 6.8.0

SafariGreat astronomy application. Easy to use and search for objects..TwkfloridaVersion: 6.6.4

An indispensible programWhether you are planning an observing session, star-hopping to a dim and obscure planetary nebula, or simply learning more about astronomy, SkySafari is the amateur astromer’s ultimate companion..StretchdadVersion: 6.3.0

Great APP for Star GazersLove this APP Tracking stars, comets and planets. Follow SpaceX and the ISS, track Hubble... Learn something new every time you log in. Great Virtual App’s as well..Imspartacus60Version: 6.7.2

Decent on fixed stars; couldn’t point to comet Neowise...Search & align always nearly 40 degrees off, but good on any fixed stars - not sure what the issue is. Date & time of night seemed O.K..Full-of-frustrationVersion: 6.7.2

SkySafari3This app is truly amazing! Can’t wait to use it with telescope via Bluetooth!.Jz0fp8Version: 6.2.0

It’s like an onionThis app has layers of awesomeness. I keep discovering new things it can do. It’s a little overwhelming at first, but this is a really great tool to use with my first telescope (8 inch Dobsonian)..Mix Monster SamVersion: 6.8.5

Great app but…Excellent ease of use and huge database but it won’t auto connect and align with my Celestron advanced vx. I use Celestron Sky Portal for ‘go to’ functions and Safari Plus only as a database. Disappointing since both apps were developed by the same company..Bat be boyVersion: 6.8.5

Update to sky safari plus 6 crashesThe problem with Safari was resolved by reinstalling the app as recommended. Thanks. All is wonderful..Arkla42Version: 6.8.0

Great updateEverything functions properly(SynScan)...thanks.AstrardVersion: 6.7.6

PerfectionSo easy to use, it almost feels like cheating! Highly detailed, very thorough catalogue of stars to 11-12 magnitude, make simple work of star hopping. Great for the casual or serious observer. Worth every single dollar!.EmkVersion: 6.5.0

The must have!I’m using this software from years..Fred PlourdeVersion: 6.5.0

Best version yet!Many confusing or misplaced settings have been moved to more logical locations. I particularly like the more logical Observe button with it's easier record function and putting the expand / contract in one place. The addition of the LiveSky is genius. I could go on for a while; but, best of all is the new pricing! Well done!.Starman1948Version: 6.4.0

Awesome!Just what I was looking for....DreamspawnerVersion: 6.4.0

A Stellar CompanionThis is an excellent stellar companion. As everyone with a phone or tablet knows there are apps, and then there are your favourite apps. The two or three you use everyday, all the time, apps that have become extensions of your connection to reality, and conduits of your creative expression and contribution. For me Sky Safari 6 plus is that app. Its interactivity is intuitive and easy to use. The science is thorough and impeccable, while still maintaining the awe and mystery that first drew us to the night sky. The descriptions are adapted from STARS by Jim Kaler; Professor Emeritus of Astronomy, University of Illinois and embody the same qualities. I am doing star research from an astrological perspective and Sky Safari 6 plus lists the stars in Ecliptic Longitude, as well as the other co-ordinate systems, so it is very easy to convert this to degree and sign of the zodiac if that is something that interests you. The data is in real time and I use it to check my list (and arithmetic) for accuracy. This exercise means I move around the app often, seeing and learning from its structure, which I highly value. If you love the sky you will love this app..Marcus UraniaVersion: 6.2.0

Looking goodSetup was easy and smooth no glitches or issues with connections..FromYQVVersion: 6.0.0

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SkySafari 6 Plus Negative Reviews

Well, it worked onceI purchased this for both iPasOS and MacOS and support is non-existent, referring me to forums where the most recent posts are a year old. on April 23 i used Sky Safari Plus (iPadOS) for the first time to control my Celestron NexStar 6se, and all worked fine. we then had rain for weeks, and on May 11 i tried to use it and it connected fine but after many failed alignment attempts (not me, the stars were aligned with the reticle in my ASI294mc) i gave up. last night, May 13, it wouldn’t even connect, gave the Connection Failure dialog box multiple times, even after completely powering off the scope and quitting/restarting the app. i then immediately started up Celestron Sky Portal and it not only connected, but alignment was perfect the first time. i tried again this morning to connect via Sky Safari Plus on both iPad Pro and iPhone 12 mini, with Connection Failure again. useless investment..SoundproVersion: 6.8.4

Good app. Confusing reason for update.This business model of making a new version as a new app, asking users to repurchase it, and removing the old version from the store is confusing. I uninstalled my previous version to install the new version, after being prompted to download the new version from within the app. I realized after installing the new version that features had been removed, and that I needed to purchase this “plus” version to re-enable the features I lost. I couldn’t find the previous version in the App Store, so I just paid for this. The developer has pointed out that the old version can still be downloaded from the App Store in the previously purchased section of my account. Thanks..William WintersVersion: 6.1.2

Data out of date!I’m still seeing SkyWeek info from the end of December 2019 and we are in April now. Also the comet is Mag 2? I thought this was going to be fixed in the new year. Would love it if if the compass button was always in reach. Also Moon often says “does not set” when it does so after midnight..DalekvanVersion: 6.8.5

Zero SupportBefore you purchase any of the SkySafari products you should know that should have any issues, you will receive absolutely no support whatsoever...only referred to a community forum. The producers of this product are too busy collecting the revenue stream to support their customers..JmdpltVersion: 6.3.0

Annoying spamAs soon as they release a new version, they are spamming you with notifications to buy the new app..Svoy2Version: 6.8.5

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