Zillow 3D Home Customer Service

Zillow 3D Home Positive Reviews

Coming along, but usefulUsing the app is pretty intuitive but there are a number of quirks that still need refining, like not being able to reposition the image orientation in post-production, having to set a timer if you walk too far away from a camera, and not always having the app recognize your location. The biggest one is not having control over which 360 images Zillow adds to the listing previews. Otherwise, feels like it’s getting better and is worth using!.O'LevisVersion: 4.0

Very goodPutting together in interactive tour with just an iPhone (or a 360° cam and tripod for even better results) in just about an hour is totally possible. Once I link two rooms why not have the app automatically create an editable link back by default..? I also think that being able to add 3D-labels to objects would be great (although placing them correctly in 3D space might be a challenge). Still not sure how several panos within one room/area are supposed work when it comes to linking..? Also, none of the examples appear to demonstrate the 2D floor plan created with markers, why..? I also don’t understand why adding a pano after the fact destroys all links, seems unnecessary. But all that said, great offering for free!.ApfelmaennchenVersion: 7.1.0

Good productI use the Zillow 360 app with the Theta S camera for real estate tours and it does a fair to good job depending on the paint colors in the home. If the home has dark colors the results will be fair and if light or white colors it will be good. If the kitchen cabinets look a slight orange ( which many do ) the results can be a garish orange color which you can’t change in the app. This brings me to my main negative point, there is absolutely no way to make needed adjustments in the app such as white balance which makes a huge difference in the final results. That and a battery that’s a little small. If you shoot mostly newer homes with brighter colors you will like this app with this camera..OLNPVersion: 4.3.3

Latest UpdateLatest update is awful to the point of unusable. Responses to all user inputs on iPad while connected to Theta Z1 take ridiculously long... 15 to 30 seconds. I will not be using the Zillow app until this is resolved but rather upload 3D tours to other platforms. Disappointing!.LLDriverVersion: 4.15

Really bummed that I can’t upload my own 360 photosI have a gear 360 camera, which supports, google street view connections and I hate how I’m limited on the compatibility of cameras! It is super dumb that I would have to buy a really expensive 360 camera in order to use a free app! Please add google street view compatibility, and add 360 photo uploads! How can you develop a whole algorithm to stitch iPhone photos to a 360 photo but not have the option to upload a pre-processed 360 image! please consider these changes!.Yess indeeedVersion: 8.4.0

Easy to UseThis app makes it easy to do those 360 shots that really help listings. I used my I phone camera and did it free hand and it worked great. Don’t try to get crazy with perfection - I tried using a tripod and ran into issues so after an hr I gave up and just did it - don’t worry, jump in and get it done!.The name James James bondVersion: 4.3.3

Easy use great added value!I use it with my iPhone 12. Very easy to use, great quality pictures and an extra value to the listing on the Zillow site. Also it’s another service I can offer to my seller..Greg-OregonVersion: 6.0.0

Photographer’s DreamThis app is great for real estate photographers whose marketplace is governed by agents that have a limited budget. By using a 360 camera the images are captured very quickly. Most of the editing is done by Zillow. And the listing gets prime placement on the MLS and Zillow. Clients love it. Agents love it. I love it ❤️Best value for the buck..Mr. EJVersion: 5.5.2

The quality of images are way lower than nativeNot sure why, but I tried 3 different 3d cameras, including the top options from Ricoh and Insta360, and while those cameras take great images on their own, the Zillow app shoots in very low quality. Also glad that they just added support for Insta360 cameras, but so far no HDR mode. Hope it comes soon!.ArtembmwVersion: 8.0.1

Great but needs updates/new featuresThe app is great but it needs a few new features to make it really useful. You should be able to update a tour after upload, or change the order of captures. You should also be able to customize the walkthrough, since the algorithms make mistakes on where each room should be relative to others..Aloval18Version: 4.8

Great when it worksThere are some bugs in the software which at times can make it difficult to use. A week later they will update the software and all is well again. Great all around when it works as it should..J77michaelVersion: 5.0

Update is HorribleThe update on the app has made it impossible to edit tours. The app is no longer a quick and easy way to produce home tours. Unless they revert back to the original edit tools, it’s not worth using..Moogie StarVersion: 4.2

Best way to efficiently view a homeOver the year this app has improved a great deal when it comes to creating a 3D tour of a home. It’s reasonably intuitive, and quick to set up..DavidG PhotographyVersion: 4.2

Good app for home picsIt is nice to use but it would be good if it explained how to stitch together the 360 view more easily. It should allow modifications more easily. It should allow video of walking from room to room and stitch these to the 360 degree views. Walks around gardens would be nice as well..DNAgentVersion: 5.5.0

App is so much better with 360 cameraThis app is great with the 360 camera. I was between the only reason I bought the Theta V is for this app. Zillow you need to include the Insta 360 X. That camera is much better and easier to use than the Theta V..Andrew WattsVersion: 4.2

Great camera when it worksGreat camera and making me a lot of money but wish it would not take so long to connect..N Fl RealEstate PhotographyVersion: 4.8

Easy, but not user friendlyThey say arrows are to appear, but they never showed up in my footage. I waited for days … No place for me to get my questions answered. They say you have to start all over once you upload and click on FINISH, which is a bit unnerving. And they don’t tell you how to indulge tiny rooms ….JaneTerryVersion: 5.0

Pretty basic but does an overall good jobThis app works well for simple and straightforward 360 tours. It lacks a lot of the fancy features but usability and speed are great..Dust023Version: 5.8.7

CrashingApp keeps crashing- I’ve tried to delete and download and still won’t work.Yarro 77Version: 4.4.0

Zillow 3D Tours is a fantastic way to showcase your listings.Zillow 3-D tours is easy to use simple to highlight the unique features of your listing highly recommended..NothappyherezzzzxVersion: 7.5.0

Easy to useAs a realtor, and an iPjone user I was so excited to be able to do this process myself as an agent.CAlex124Version: 7.0.0

Wonderful Walkthrough!The easiest way to allow a client to see a home without actually being there. More hits per property than many other marketing tools..HeliCLTVersion: 5.1

No outlink for other appGood thing is: the listing on Zillow will have 3D logo which will distinguish out of other listing. Spend more time for one house. Hand is not enough, better with a handhold like dji osmo. I finally choose to use matterport as VR service provider..LuyaojVersion: 4.5.1

Bad video quality when setting up a shotThe quality of video that the app provides is very blurry until you take pictures.Cho SanjuanVersion: 8.0.1

Great app but...This is a great app and it’s easy to us. However, it’s lacking any type of photo editing after the fact to brighten images or any kind of camera control to set for brighter images.Jeffery 67Version: 4.0

What an easy way to help prospective buyers!We love how simple this app is to use. The videos will definitely be helpful to realtors!.UTCheadleVersion: 7.4.0

Better, Faster, Easier than other 3D toursGreat support and cost efficient compared to other 3D tours..CyberbroncoVersion: 6.4.2

Hands down the easiest 360 tour app to use the market.This feature is absolutely amazing.LovesmeBlumpkinsVersion: 4.9

No option for floor plan…Zillow site says we can do a floor plan when shot with Ricoh Theta V, but I don’t see the option when opening the app. Doesn’t appear as depicted on the Zillow website..Snake oil salesman.Version: 5.2.2

Zillow ProLove it. Very easy to use. Great value to customers! And it also helps you rank higher on Zillow!!!.Tfinkler13Version: 4.2

3D ToursAdding the 3D image tours to your profile is a complete game changer. Adding these has increased traffic..WindfaireVersion: 5.2.2

It’s decentThe app itself is good but the arrows to the next space are always wrong. It takes a very long time to edit them. Matterport however is very accurate. For the small fee, Matterport is superior..JaxdubguyVersion: 4.3.3

Easy and marketing plusThe only downside is not being able to adjust white balance to accurately show colors especially in bathrooms and control exposure. Does it just revert to auto WB and auto exposure for Ricoh?.JRcameraguyVersion: 4.8

Needs some adjustments.Add exposure. Contrast. White balance for each photo before you capture. It will make a huge difference in the final quality..JDMCowboyVersion: 4.14

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Zillow 3D Home Negative Reviews

They aren’t progressingThis app was hard to deal with from the very beginning. It’s almost like they didn’t want to beta test before launching. Now those bugs are out, but here is why my rating is low... 1) I had to buy a used ipad because they don’t support Samsung even though Samsung is the most popular phone brand at 20% of the market and apple only at 14. 2) the user can’t edit paths when the tour is complete. Other apps allow me to edit the paths myself. Since Zillow doesn’t know where some rooms lead, you run into dead ends A LOT. 3) They aren’t improving these things, yet they also don’t allow you to embed 360 tours from other brands so you are stuck using a subpar app. 4) I have been using them since the start and had my “Zillow certification” status for 3 or 4 years. even though I am the same owner of a different company, I am forced to reapply for the cert again AND now instead of just uploading videos, they changed their rules to require 360 uploads. Why require something when people sometimes prefer not to use your app for it? The only reason I use this app is because about half of my agents want these tours on Zillow as well.MedicLambVersion: 4.2

Horrible. Won’t connect with listingThe app is easy to use. Very easy. However, Zillow is more often than not unable to match the tour with the listing. Zero of the dozens of Zillow tours that I have uploaded have connected the way they are supposed to. Every single time I upload a Zillow tour, I have to contact Zillow support to have them assign the tour to the correct address. Even when I copy the address from the live listing, Zillow can’t automatically match it up the way it is supposed to. And, sometimes it takes several days and even up to a couple of weeks for support to match the tour to the listing. Email support with Zillow is next to nonexistent, so that makes linking these tours to the right listing almost impossible. Good luck because most of my clients now hate using Zillow because of this very reason..ElvismemeVersion: 4.11.2

The latest update left me high and dry...Bought a new iPod touch 7th gen two days ago for use with Zillow and other equipment that has iOS requirements. When to do a couple of tours this morning and the app would not load. Uninstalled the reinstalled several times. Restarted several times to no avail. Had to have my wife bring me her iPad that was working with the ap. Double checked the requirements for the latest version and I was using iOS 12.4 and the Zillow app requirements say it only needs 12.2. In an effort I went ahead and updated my iOS to 13.5 which did finally fix my issue but left me high and dry in front a client. You should never put your photographers in that situation. You get only 1 star..GladiatormohaaVersion: 4.6

Does not work with iPhone 11Tried for an hour to get this app to function as advertised after watching 4 different utube instructionals. Nothing worked in taking a pano using the app. Even called Zillow and got a voice message saying they would call me back. Still waiting to hear back from them. I even emailed an inquiry and have yet to get a response. This home marketing tool has very limited adoptions and use. Strategically it make amazing so much sense to use it but not if users can use easily and in fighting to get it to work. Very disappointed.!.Patriot PCVersion: 4.11.2

Crashes and tour is not editableUploaded a 3D tour using my Ricoh Theta Z1 a couple weeks ago, it processed and uploaded to the listing as normal (been doing these for YEARS). This time, the app crashed every time I tried to reposition arrows and correct things like I normally do. Today I tried re-uploading a tour using my iPhone 14 Pro. Same deal. Processed (took much longer), uploaded each scan and then posted to listing. No views, crashes every time I try to use it like a public user and can only edit one or two arrows before it crashes..Joie220Version: 7.4.0

4.15 BrokenUpdate is broken - don’t update to this one. Wasted over an hour today trying to capture a home (and an hour’s worth of Ricoh Theta Z1 battery life... which is grueling for this business with limited battery). After capturing one pano, screen just stalls waiting for capture to send from Z1 to phone, loading loading loading...) Shut off phone, hard reset on 360 camera... nothing. Wish I could roll back to previous version. Property was over an hour from my office so getting the 3D Home boost is going to be a pain. Zillow - please fix asap!!.Dana0804Version: 4.15

BrokenThe app freezes trying to transfer scans from my Theta V to my iPhone or iPad. It’s the same issue with both devices. It will scan once, and then the second scan it will freeze. I’ll then have to restart the app, delete the failed scan, and then rescan it. Then the next scan will freeze and I’ll have to do it again. I’ve uninstalled and reinstalled the app on both my iPhone and iPad. I’ve restored my Theta V to factory default settings. The camera connects and works fine with Matterport and with the Theta app, it just freezes up with Zillow 3D..Jacobthegreat66Version: 4.14

Outdoor shots always fail to processThis app causes me more stress than anything else in my work life. I have to use this app on nearly a daily basis and every time I use it it kills my entire phone battery within an hour, makes everything else run slower and even messes with the brightness of my screen. Ever since I downloaded this app my phone has not worked properly but I can’t delete it because I use it for work. If I had the choice I would never download this app. If I could give 0 stars I would..ThamitchmanVersion: 4.11.2

100 percent failTrying to create a rental listing. added app to iphone, created 3D tours of each room. these all appear in the app but do not appear in zillow. and there is no way to connect them to zillow. zillow has zero human support, only robots. and it has been one struggle after another. rental listing editor in Media section does not know about the 3D tours on my phone. there is a "ready to finish" but nothing happens. so far , massive waste of time..A user of cvs app for iphoneVersion: 9.1.0

Horrible App for 3DI was going to use this along with my current platform which is Matterport. First time I tried to use this, it was a complete failure. It didn’t scan one room. I tried multiple times and it just would not work. Sad that this must be used in order to be a Zillow Partner as a photographer. I’ll just hustle and do what I do rather than having this platform to get any business. Thanks for nothing Zillow with this crap app..Sactown 420Version: 5.5.2

Worst update everThe new update is impossible to navigate and impossible to identify what room you’re in the first thing you pick is the only choice you get so everything is either front door or second floor landing now it’s a wonderful beautiful thing when they think that they can take something that actually works and just break it and we’re gonna be happy about it.Dennist3Version: 5.0

Update should not turn off save to camera option!I was burned by this once before so I often check to make sure Save to Ricoh’ is still turned on. Once it’s on it should stay on and not heal or size the service I offer to my client..manVersion: 8.0.0

Great when it WorksThis app is great when it works, but unfortunately, I lost all 20 something homes I had scanned when it wouldn’t let me login and I had to delete and reinstall the app. Really a shame to lose all of those walk-throughs..Irish photo dudeVersion: 5.4.0

App won’t launchI have updated my iPad and tried reinstalling the app twice but the app won’t launch. It was working less than 24 hours ago, not sure what’s happening but hopefully you can fix the issue soon. This is not good for my virtual tour business as I will have to cancel upcoming shoots if I can’t figure it out..JhfafkVersion: 4.6

Latest update makes app unusableThe update on May 22 has rendered the app completely unusable. I have an iPad Mini 3 with the latest iOS update. When I open the Zillow 3D Home app, it tries to launch, but then closes. Agents are already anti-Zillow as it is. This doesn’t make things any better. Any fix on the horizon?.Kepeli LopakaVersion: 4.6

The latest version has bugsThe two months ago the app worked smoothly, but this latest version has bug. After captured the first image, the pararoma image couldn't be uploaded and I couldn't capture the following images. Please check out the bugs..MikeHe20202020Version: 4.15

It only supports 2 camera typesAs it says on the title. I was hoping to start soon but this is a HUGE draw back. You CAN use your iPhone but it won’t be like a 360 photo. So here are your options: -buy a camera that’s $1,000 -buy a camera that’s $400 -use tour iPhone I already own a 360 camera (insta 360 one X) but it doesn’t support it or ANY OTHER CAMERA but the ones they say (even says it on the app). If you own a 360 camera besides the ones they say your out of luck..Pitches love vibratoVersion: 4.2

Only supports U.S. residential properties.In order to publish a 3D tour, the place where you took the photos has to have a US address. This limitation should be disclosed upfront in the app. I am in Canada..RpedrozoVersion: 4.19.3

Sign in issuesDoesn’t let you sign in after numerous attempts, just takes you back to where you started.Realtor24372Version: 4.2

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