Total Wine & More Customer Service

Total Wine & More Positive Reviews

Such a great AppThis app is so nice. I can place an order and pick the time I want to pick up. I drink craft beers so instead of walking around the whole store looking at all the hundreds of craft beers I can shop on the app and read about the beers and if I’m interested I add to my cart. I set up my own pick up so I pick a date and time I will be in the area of the store and that makes it so convenient. One order they didn’t have one item I wanted and the store called me to tell me and he also told me he wanted to have me try another more expensive beer in place of what I ordered at no additional cost. Now that my friends is true customer service at its best. Not only did they take the time to personally call me they asked if they could upgrade me at no cost. Try to get Walmart to do that. They have your items and still don’t deliver. Anyway, kudos to the Total Wine staff at Albuquerque Cottonwood location. Keep up the great work you guys..8080TexasVersion: 5.3.2

App used to be great. But now stuff doesnt workAfter the last few updates there have been several glitches that make the app annoying to me. Perfect example is the list feature. If you click on a heart to add some thing to your list it takes you to a section where you can pick which list to put it on. When you click the list to put it in your only options are “create list” or “x” which takes you out of the list section. There should be some notice that it was added to the list. Because it doesnt always add. So your only option to verify that it’s actually added to the list is to go back open your list scroll through everything and make sure it’s been added. This adds so much time when you’re trying to put a bunch of things on your list it slows you down so much. This is just the top thing that I find annoying with the newer versions. And if somethings out of stock can’t you give notice of when it MAY be expected in? I’ve got things that I’ve been checking on for many months that are out of stock and sometimes it just disappears from the app completely. It’s very annoying!Why can’t you say expected within two weeks or expected in six months or more. Something so that I’m not I’m not checking twice a week to see if it’s going to be in. Come on make this a little more user-friendly.CreatinineVersion: 6.3

Fantastic SelectionGreat app, but so tedious typing information on. I bought a Bluetooth keyboard for easier typing. If you have the time plan please please visit a store. I use the store in Nora anď the associates are knowledgeable in their area but will find a person in another departments. I went there expecting a good selection of bourbon but what I found was an entire aisle. I was"drunk” like a kid in a toy and candy store. Plan on spending a few hours (or more) in one department; all day for the whole store. Every thing is grouped by price and country of origin. Each selection has a printed description on the shelf. But the is more: a great selection of snacks, bar supplies and limited specials. Fortunately the is a grocery store next door and fast food and a great bar an grill in the same strip mall. Might as well make a getaway destination out of it. There is a nice extended stay suite motel a few minutes away. Have fun, drink responsibly.🙅🏼‍♀️🥂.Jhirsch1942Version: 8.3

GREAT SELECTIONS, PRICES & STAFFWhere do I begin!!! Total Wine has such a great selection of wines and spirits and the customer service is top notch. I used to be very fond of BevMo, until they moved out of my city leaving me to travel to two other cities. Their buy one get one for 5 cents do not compare to Total Wines’ everyday prices. Not for what I purchase. TW staff are very knowledgeable and they have yet to steer me wrong when I want to try something new. Trust me…. I spend $200 and up a month at TW and that’s ever since they’ve opened. So Thanks BevMo, for the high prices and not so knowledgeable staff. That is to you I’ve found a place to call home! I’ve learned more about wine, champagne and Vodka in the past few years, that I could definitely write a dissertation and articles in magazine journals. I have been so informed that my friend all believe I could be a sommelier! And yes I am tooting my own horn! Thanks TW! R/ All Day Sommelier (in my head & heart).SummermuneVersion: 6.1

Great Selection, Room for Improvement.Total Wine Almaden offers an extensive selection of wines and spirits, making it a go-to destination for enthusiasts. However, my experience has been marred by frequent out-of-stock items and canceled orders due to inventory inaccuracies. Recently, I encountered a significant issue where my reward points vanished, along with several benefits I had earned as a loyal customer and grandmaster. Despite regularly spending thousands of dollars annually and actively participating in allocated whiskey selections, I've never received any allocated inventory—a disappointment considering my dedication to the store. Additionally, the curbside pickup experience is often hindered by customers who park in designated spots meant for pickup, impacting convenience. Total Wine Almaden has the potential to offer a stellar experience with some adjustments. Implementing measures to improve inventory accuracy and addressing curbside pickup oversights would greatly enhance customer satisfaction. Despite these challenges, the store's vast selection remains a compelling draw for patrons..RnDChefRonVersion: 8.2

ConvenientStarted ordering from Total wines during Covid 19 via app- this app for my location seems to be well updated on availability on all the sorts of wines they have in the store that I will pick up at. One time one of the wines I ordered couldn’t be found. (I placed my order last minute and arrived at store before my order was ready ) The issue was simply resolved by me going around the store for me to choose another wine bottle of my choice. Then they simply swapped the orders. The charges don’t seem to charge right away until orders were fully ready. So I don’t have to worry about pending charges, even though I’m pretty patient as long matter is resolved. And it was resolved ! Love the choices available and appreciate the reviews and details on wines I see online. I’m in the middle of exploring wines to do a wine pairing for my culinary project. Best of all, all accessible just by the app while I earn points through my account..Crzn7Version: 4.6

Cheaper, glass, & nowhere elseStrange title, I know, LOL. I first went to total wine because I was looking for Orgeat syrup and could not find it anywhere else. Later, my regular grocery store stopped carrying my husband’s go to drink, Jim Beam, in glass bottles. I really don’t care for plastic bottles so I thought I would check at total wine and lo and behold, there it was in its regular glass bottle AND it was $2 cheaper. A good friend and neighbor mentioned that he hasn’t been able to find Evan Williams peach anywhere lately. I guess it’s due to the shortages of several things. At any rate, Total Wine has it. I was even able to purchase it on the app even though I’m not able to come pick it up for several days, so I don’t have to worry about it being sold out by the time I’m able to get there. Also, it’s $3 cheaper than what he usually pays. Very satisfied customer.Kigadu1Version: 6.2

Irritating problem, and a simple fixWhen searching for a product using this app, it will only search 1 location at a time (“my location”). If “my location” doesn’t have the item I’m looking for, I have to go into settings and change my location to a different store, and search for the item again. I have 4 locations in my area, so this search process has to be repeated 4 times. Some may search a product, and when it says “no results found”, they may not realize it’s only unavailable at that particular store and could be available at a location less than 10 minutes away. Consequently, some customers, like myself before I was aware of this, may seek the item at a different retailer thinking it was unavailable at any of your stores. Simple fix would be to make it easier to search and show results for multiple locations in the surrounding area at one time, or at least easily toggle between stores. Your website has a “all stores” option, why doesn’t your app?.Platinum Card JVersion: 4.12.1

Great variety, terrific prices, and now curbside pick-up!I have friends/family who come visit and always make a trip to Total Wine when they’re here because it has such a great variety to choose from and the prices are good. When isolation began because of COVID-19, I placed an order on line and went to pick it up, assuming they would bring it to the curb. I called when I arrived because I didn’t see any place to do that and the manager brought my order out to me and mentioned they didn’t do curbside pickup. I thought it was very sweet for him to do it in light of that face. The next time I placed an order online, I was pleasantly surprised when I arrived to find they had designated parking for curb-side pick-ups, with a number to text them to let them know I was there. It was VERY efficient and well-organized! I came home and told my family i was the front-runner! Haha.Buleever2Version: 4.5

Wonderful prices and serviceThe Folsom store: I buy mostly wineand their prices are the best I’ve found. I was unable to drive one night (I’d had surgery the day before), and felt like having a glass of wine. I took advantage of the delivery services. The poor young woman who delivered my order was stuck in the pouring rain and couldn’t find our specific home. First she couldn’t get into the gate, then she walked all over, on foot, to get my delivery to me. I felt horrible for her, because she was soaked to the bone. She was smiles and nothing but pleasant by the time she found our front door. The in-house service has been just as wonderful. I haven’t run into any cranky employees, which usually means they’re happy with their employment. I hope your experience is as good as all mine have been. BTW - I do the online order for pick up more than not. They’re quick and accurate..KatW20Version: 4.7

Total Wine is like your favorite bookstore of Spirits,Wines, and BeersWhen you visit Total Wine you become lost in the rows and rows of wines available to try from all over the world. I find it very fascinating being someone who loves good wine. I also like how the employees have little notes of why they like a certain wine which is quite helpful. The employees are also very helpful and more than willing to give you some advice if you have a question. Their wine tastings are great and also interesting. You could spend a whole hour or more just browsing in this store as if you were browsing for a good book at your favorite bookstore. You can’t go wrong with a visit to Total Wine regardless of what you are in the mood for spirits, wine, or beer..Cabby TwoVersion: 5.8.1

Mobile app gets the job done but popups are combersomeThe app is designed for a phone, but displays and works fine on an iPad. Pages load a little slow, but overall performance is pretty good. Easy to browse and add your favorites to your cart. Excellent feature is that browsing an item shows if you've already added one or more to your cart. The checkout process is fairly smooth. Only annoying thing is for returning customers the app fills the address and info, but pops up a virtual keyboard that covers most of it. This makes it a little more cumbersome to review and confirm all the info is correct since you can only see the data one line at a time while scrolling or pressing next repeatedly. Would be even better if the app populated the info and had you check a box to confirm the info instead of bringing up the virtual keyboard. Cheers!.Frustrated in SJVersion: 5.6

Easy as Sunday Morning!This app makes it easy to shop your local store for whatever bottle of fun you’re looking for. Be aware that all stores don’t have everything available. However they have a lot! Some items are in store purchase only but, that is clearly stated in the app bottle by bottle. Home delivery is nice as well. Not a large fee but enough that you won’t order a lone bottle of the cheap stuff. Look for the free delivery special and save it to your account it is automatically applied. Your government id is required when you purchase as well as when your purchase arrives. All of the beverages have narratives which helps when deciding what to purchase. Overall easy, educational and you can shop at your leisure!.ChildbrainVersion: 5.7

Best prices for wine and morePrices beat all the other liquor stores state wide. There are only three locations in Colorado, I wish they would open another store near my house so I don’t have to go as far. The app is good, but PayPal does not work when trying to pay, it gives me an error. The discount deals could be better as discounts are only for small batches of wine like 750ml up to 1.5ml sizes. Other than that, employees at the Denver location seems friendly. I would like to use delivery as an option, but I’m afraid of the tipping fees associated. All in all, I highly recommend Total Wine & More. Keep up the good work, as I’ll be a lifetime customer if they continue to add more locations around the Denver area..LemanlomaVersion: 8.2

Absolutely fabulous!This app is my favorite way to shop for any alcohol, from beer, through wine & Italian bitters, to hard liquor. The store itself has a mind-blowing selection at rock-bottom prices, but I find going in person with a vague idea can be very distracting, and I consistently end up with extra items. Doing all the research in the app, then placing an order for pickup is just so much more practical. Love the lists for quick “topping off” off home collections, the integrated coupons & rewards, but the absolute winner is the barcode scanner (with a label fallback), which lets you scan a bottle at an “incredible” discount in another store to verify how incredible the discount really is (spoiler alert: almost always not so incredible after all)..KunciVersion: 4.0

Great but with a few bugsThe app is great! Everything is pretty accessible and it’s extremely easy to find what you’re looking for no matter what store you’re in. I love that you can see past orders made directly in-store. My fiancé found a bottle of wine this summer that he absolutely loved but he can’t remember the name of it. With this app you’ll never run into that problem again. My only complaint, and it’s a little one, the digital card you can add to your wallet doesn’t update your points. Whatever points you add at the time of adding it to your wallet are the points you’ll see in the top right forever. You can remove the card and add back from the app and it only takes a few seconds but you shouldn’t have to go through all that trouble. Fix that issue and I’ll gladly up my review score!.KingdomFan517Version: 7.11.1

Great App for the most part.This is a great app for the most part. It has two major issues that I dislike intensely. First, I cannot find the upcoming classes/events. They are either well hidden or they are not displayed on the current version of the App. I even asked an employee while I was in a store and they could not find it. If I use the website, I have no problem. Second, the feature that randomly displays a screen requiring you to press and hold a button for several seconds to confirm that you are a human. This invariably happens to me while I am in the store searching for something on my list. It’s super annoying and bots don’t generally visit your store. I understand the bot problem, but there are other checks that could be performed before displaying the “I’m not a bot check.”.Pablo509Version: 7.11

Please fix you inventoryFor the past two years, we have come to Total Wines to pick up specific beverages which are listed “in stock” on the web site for my location (Woodland Hills and Northridge). We I arrive, more times than not, the beverage is not there, or at a quantity much lower in a different location. I always ask for help from the team members and I get the typical response of, our inventory is not up-to-date. I have brought this up to Management, and they say they will get it fixed, but to date, it hasn’t. To add insult to injury, the Woodland Hills location just finished moving there shelves and location of beverages to new places. What a perfect time to get things inventoried and update their site, alas, it is now worse than ever! Please get this fixed or you will be losing another customer..Shoo0987654321Version: 7.7.1

Just One ThingGreat app! I use it all the time. I would give it five stars if the developer would add one feature. It would be awesome if it had a “Save for Later” option. Maybe I’m the only person who uses this app and likes to shop around and research different whiskeys and bottles of wine I’d like to eventually try, but I doubt it. I have six bottles of scotch in my cart right now that I hope to eventually try, but I won’t be buying them all at once due to the price. Good scotch ain’t cheap! :) So, I’ll probably take four of them out today and buy two. The problem is I can rarely remember all those I took out of my cart. I end up forgetting about them and Total Wine loses a sale. It would be a win-win if there was a “Save for Later” feature..TXNativeVersion: 7.2

Convenient...but feel a little blackmailedI just wanted to do a specialty beer run for a friend making a special request (total was $17). The convenience of the curbside option appealed to me. However, I discovered upon checkout that there is a minimum amount to meet, $29, or you don’t qualify. Hmm. I figured maybe if I changed the pickup option to in-store (not so convenient), that there would be no minimum amount required. Nope. Both options make you reach the $29. Usually I don’t have a problem going over this amount...but times are different and I just recently got let go. Fundage matters a little more now (but so does alcohol. Balance). So...what’s the difference between doing in-store pickup OR going in & paying for exactly what I need at a register? Maybe if there’s a line outside, it’s to skip it?.AzSis AlexisVersion: 4.3.2

This my STORE!!!Several years ago a colleague told me about Total Wine. I tried them out, and have been a devout patron ever since. This is the ONLY place I shop for my special occasions: New Years, Birthdays, wine gifts, etc!!! I love the selections!!! Every time I go in, first, I check out all of the MOST expensive selections!!! And think, one day!!!! It’s fun to dream BIG!! I did get a chance to taste King Louis XIII, (AKA TRES LOUIE, I am told by the youngsters😂), on my birthday!!! It was such a wonderful experience!!!! One day, perhaps l’ll be able to take a bottle home!!! I love the friendly, professional treatment and atmosphere!!! I highly recommend Total Wine!!! They have fabulous discounts, that cannot be beat!!!! This IS my STORE!!!💕 Taz.Tamiia GrishamVersion: 8.3

Easy to use if you know what you wantI frequently order on the app for pickup when I have an item in mind that’s tried and true. Works wonderfully. However it does not have the capacity to “browse”. Meaning if you throw out a search for “beach drinks” you might not get what you’re hoping for. There’s a few bugs to work out. Also, if something is in “limited quantities” you cannot add it to your cart. In the end, I occasionally find myself calling the store and speaking to a human being. Nothing wrong with that, but the app has shortcomings. Lastly, you can add offers to your account and it keeps track of your monetary rewards, but perks like gift bags, other offers, etc cannot be redeemed or added to the account. Work in progress..Aimelavie7Version: 5.6

Pretty good locationI have been using this Total Wine for about a year now. My first trip to the store was really early in the morning and I was surprised to find that there were many staff unloading in the isles, but none of them said good morning, nor were they very friendly, or helpful. I talked to the manager that morning who said it was not typical of her staff and ensured me that this trip was a typical. Subsequent trips there have been with a better response. The cashiers are sometimes friendly and sometimes not so friendly. Thankfully I have had more positive than negative experiences. I use the pick up option quite a bit and I would say that 90% of the time the order comes out quickly and friendly..NadroujjVersion: 7.2

Great Gluten Free Beer SelectionBeing one of a growing number of people that can only drink Gluten Free beer, I absolutely love that I can fire up the Total Wine app and place an order for pick up. Please make sure Corporate sees this review…. There are many thousands of people that rely on TW for Gluten Free beer…. Please keep stocking as much of it as you can and I encourage your purchasing team to always be on the lookout for new breweries where wholesale is available. There are so many great Gluten Free beers I’ve picked up at TW’s all across the country while on business travel that I should probably start a blog or Instagram page! Thank you Total Wine. — Gluten Free Dude in your home state of Maryland (Silver Spring to be specific).Gluten Free Beer DudeVersion: 6.1

The best place for liquerTotal wine has a huge selection of whiskeys and is now my go-to place. They have staff that actually knows the selections because they have tried many of them. My last in-store visit was fun because I got to sample a few of the scotches. I bought three of them and all were very good. I get expert advice when selecting new brands. Their Direct selections are priced very good. They told me it kinda skips the middle man distribution and therefore, skips their mark-up. A better price for me!!! I am trying my first delivery today. I ran out of time and couldn’t get away to go get it. It was very reasonable and if it arrives as expected, I’ll be doing it again..Texas-ratedVersion: 6.1

I love this store!Total Wine has a fabulous selection of wines, as well as gluten-free beers. The staff is extremely knowledgeable and available to answer your questions or guide you to what you’re looking for. They have a wine tasting bar so you can taste their Winery Direct selections prior to making a purchase, as well. They also offer online ordering with store pickup OR delivery in certain areas. Nice way to get in on a coupon if it expires but you may not get there on that last day 😉. Pickup a day or two after, if necessary, is accommodated by them! Oh also, they offer classes for those of us wanting to learn about and taste different wines, as well. FABULOUS store and employees, they have my business hands down!.Kajun0112358Version: 3.5

Very good and pretty easy to useNice to be able to order online and the app works well. I've done it a couple of times now and the only frustrating thing is for some reason they mark items unavailable or out of stock that are there if you go in the store yourself. Would be nice to get that fixed. Minor delays in recognizing what I pressed in the filter so I pressed again thinking I hadn't hit the tiny box on my phone, which because of the delay actually ended up clearing the selection and because had pressed to view results meant I had to start over. Not a big deal but because out was in brands there was a huge list to scroll thru - would also recommend adding a letter of the alphabet quick jump to help with that..SeattleMangoVersion: 4.3.2

Free Stuff!Every month they give you free items like gift bags and magazines! You can look through and activate the coupons ahead of time and they will automatically be on your account for when you show up. I sometimes do curbside pickup which is super easy and often get offers for free delivery too! I like going in the store usually to shop around and try free samples on Friday/Saturday but sometimes it’s nice to have everything already done for you… (sorry long post) the app makes it super easy to find what I’m looking for giving the location to each item so I’m not lost looking for items..Sakebat3Version: 8.4

First order so 4 stars onlyI’m only doing four stars right now because this is my first order but the ordering and payment method has been fantastic I will update and leave a new review once I get my first order just to let everybody know how it went. I’m also so glad to find a wine delivery service in Tucson Arizona. Bit far away in some new construction on the outskirts of town so it’s great to see that there is a delivery service that can bring me my beverage when I run out and I should not be driving! On a sidenote, just sayin’ maybe there will be fewer people driving under the influence if there are more services like this! More alcohol, sex, and food are the leading causes of DUIs… again just sayin’!.SML-NVersion: 6.7

Great store, great appI love knowing that whatever I can’t find at my grocery store I will almost certainly be able to find at Total Wine, which makes it well worth the 20 minute drive. The app is exactly what a shopping app should be, with local store availability easy to see, and not just aisle numbers but also guidance on which side of the aisle to find what you’re looking for. And if you STILL can’t find it, there will be a half dozen polite and friendly employees offering to help you find it. I’ve only just started exploring the classes offered at our local shop, but so far they’ve been awesome. Super informative and fun..BurrhazVersion: 6.4

Best service I’ve hadI’d like to say that Total Wine is the best service I’ve ever had delivered to me. The drivers (yes I know they are not store employees) are courteous and usually I tip them very well. They always find my location and Total Wine has never been out of anything that I order it’s not too difficult to pay attention in the app and see what it is in stock. In today’s world where deliveries have become the norm, I really appreciate the service they give me. When I do visit the store, I am greeted professionally and treated with respect again another quality that seems to escape society these days. Thank you for the service..Thanx Total WineVersion: 6.11

My favorite storeTotal Wine makes shopping fun and easy too. The stores are packed with all kinds of wines, spirits and accessories. They also have a series of classes on many types of wines and liquors. They have featured Whiskies and Tequilas, along with wines of Italy, wines of France and a range of variants on selections by regions, flavors, and about every thing you can think of to enjoy by yourself or with others. The classes are taught by experts who not only know their stuff, but make the classes fun and informative. You can wander the aisles perusing all their products or order online, with curbside pickup or delivery to your location. Total Wine is the way it’s done!.ChoogleatorVersion: 8.3

Easy on line ordering and pickupOrdering on line through the app is so easy and picking up the order is even easier! Pull up, text you are there and which spot you are in, and Bamm!! Your order is delivered to your car within 5 minutes. You don’t even have to get out of your car! They have made it very easy to shop for people like me who work full time and just don’t have time to go in a store. It’s also very helpful to see the star rating of whatever you are interested in. You don’t get that in the store, so in the app, you can take your time and choose accordingly!!.DaisylubugVersion: 7.8

Curbside Pickup @ Total Wine & SpiritsShopping at Total has always been a pleasure because of the great staff they employ. Now, during the pandemic, I have utilized the curbside pickup option and it is great. You pick the day / time you wish to pickup your order and Total send you a confirmation when your order is complete, they text and email you that it’s ready, usually ahead of the time requested. When you arrive, you park in the designated spots, notify the stor that you are there, give the your parking spot number and a friendly employee comes to your car within a minute and loads you order. It’s great!.Cowdog1947Version: 6.2

Great placeWhatever you’re doing, delivery or shopping at the store, they have a great selection of wines and spirits. I have made them my go to place, especially for wines, which I used to get from Publix, but I realized the correct storage of wines so they achieve their true potential in taste can only be really guaranteed by a place that has this as their only business : selling wines and liquors. Their spirits selection is unequaled. I like to keep a stocked bar in variety for my extended family, to cater to all tastes. We don’t drink a lot but we like to drink well, and we all have our preferences. As I said, great place!.From Texas 2Version: 7.11.2

Love my Total WineLove my Total Wine. I recently had a problem placing an order and called the customer service number and they fixed it immediately and I was done less than four or five minutes. My store is the Lakeline store in Texas just north of Austin and every person there is absolutely great they’re always willing to help find something get a box down. Take something out to the car. It’s great and we also enjoy the classes. We’ve gone to the cocktail class and a few of the wine classes they’re very informative and nice and the people putting it on are very knowledgeable..Liz LKVersion: 8.1

Great retailer app— one feature not workingGreat app— love search, product description, and the ability to manage lists. The ability to build my shopping list in advance is great, and even better is being able to order and pickup at the store. The tasting notes feature is a great idea, but it does not seem to be working as intended right now. You can add notes to a wine and the app retains them for you with the specific product. However, the “Tasting Notes” section of the app says “Your glass is empty! You haven’t added anything to you tasting notes yet.” Fixing this would give your users another great organizational tool. Thank you..C_KVersion: 7.1

A decent app with a few unforgivable UX issuesTotal wine the store has great selection and friendly services. Prices tend to be okay, if you’re hunting for deals you’ll be able to find more affordable things elsewhere. Total wine the app has a few issues. First, when you add something to your cart the search field is obscured by a very long lived confirmation message, which blocks your next action (searching for more booze!). Second, the flow for adding new payment methods does a reload when you hit “save this card”, making me think I had perhaps made an error entering the card data? But no. It reloads the card screen and you are expected to click “back” to return to your checkout process. This is an unforgivable design decision..DeagleandnumbersVersion: 4.6

THE BEST DANG LIQUOR STORE IN THE WHOLE DANG INDUSTRY*I have visited many liquor stores in my 65-years on this third rock from the Sun and Total Wines is, by far, the best one that I have ever patronized. The selection of wines, spirits, liqueurs, bar needs, et al, is, simply OVERWHELMING! The staff have always been professional in their treatment to me. I especially like the fact that when you ask the location of a specific item, they conduct you to the item rather than saying, “It is on Aisle 26, about halfway down on your right and on the third shelf.” I could keep on gushing praise upon the store and staff, but I am certain that you understand my feelings toward Total Wine..Aaron'sDadVersion: 6.1

Search algorithms are not the bestLike the Total Wine App but find the search algorithm could be much better..Jazzbo in Naples Florida.Version: 7.2

Too slowTried to change my pickup store but gave up waiting for the app to find other locations. Wifi is not the problem - strong signal and all other features seem to work okay..PlgwndedbehdsVersion: 7.11.2

Total Wine Delivery RocksWhat a concept! Stay at home and have your favorite beer’s delivered to you the next day, for Free!.Mazzman46Version: 7.10

Selection good, Website needs to know other Countries existYou better be from the US ( or bring a large simple map).KbluebombersVersion: 7.9

Great WebsiteOnline ordering is easy/hassle free. Discounts tie-in seamlessly and order delivery windows are plentiful making it extremely convenient. Will use this again..BrcalgaryVersion: 7.2

Great ordering processMy order placing was quick, easy and efficient. Love the way Totalwines makes my liquor purchase a pleasant experience. Thank you!.BrunoA2RVersion: 7.2

Everything I needI can shop, lookup ratings, apply my coupons. It is simple and quick. Love it.Gbaker7Version: 7.2

HeyjudeExcellent & convenient app.Lil'MMVersion: 7.1

Checkout1. We cannot use Paypal because it is from Canada. 2. We cannot use credit or debit cards because it is a canadian address. Impossible to order even I own a condo here in Florida..JppcanVersion: 7.1

Great app with loaded coupons.App is easy to use and in store service is knowledgeable and top notch..SkorchukVersion: 7.1

ExcellentExcellent.SandrovinoVersion: 6.11

ConvenientOrdered online because weather was bad, will pick up in 2 days! Sale was ending as well so I still got the sale price. Win Win!!.Paddycakes58Version: 6.11

Great store!Total Wine and More is my favourite store!.KasajatovicVersion: 6.10

Save MoneyIncredible selection with knowledgeable staff to help with any questions and suggestions..Im LoftyVersion: 6.2

Easy fastBest in nova raton.Me and marsVersion: 5.12

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 8.3

Total Wine & More Negative Reviews

It does not accurately work to process winery direct discounts!If I could give it zero stars, I would. We buy a very significant amount of wine on a regular basis from Total Wine. I went through the arduous task a year and a half ago with customer service (45 minutes on the phone) trying to get them to understand the site does not work to process winery direct discounts properly. The lady helping me agreed and she was able to manipulate my cart so that the accurate discount was applied. But as a customer you should not have to do that every time you want to purchase wine online. It is very misleading because as you put items in your cart, you assume the discount is going to be applied, but it is not accurately applied and it can cost you hundreds of dollars. It’s the reason we quit even trying to order online and instead have gone to our Altamonte Springs, Florida, store where our rep, Dan, is always so extremely helpful. We’d like the ability to be able to order online and, for example, pick up our order at a different store occasionally. It’s an absolute joke that it still does not work one and a half years later..GonsrfngVersion: 6.1

This is the worst app I used in my lifeI never write reviews but this whole fiasco was ridiculous. My fiancé and I were trying to place an order for pick up at a store for our wedding. We heard good things about the store and app. Originally when she created the app on her phone she used her information to create it. At the payment option we realized using my card it wasn’t accepting the payment. There’s no option to put my name in at the payment screen. We then had to change all of her information to mine so I could pay (in hindsight I should have cash app her the money and she could have payed) after doing so it still wouldn’t accept the payment. We called the store and they told us we had to call customer service for the app. We called them and they said they are unable to do anything but my card charge should come off in 3 to 5 days. They said we’d have to go to the store to purchase anything.... so I then created an account on my own phone with everything in my name and used a complete different card and STILL my order was CANCELLED. I’m beyond upset with th is app experience. I’ll be going to the store to purchase instead..Mytho VampVersion: 3.9.2

Love shopping here, did not like the experienceI was shopping there today for my birthday weekend and I brought my sister with me because I did not want to leave her in the car alone. While we were shopping she did not touch anything besides push the cart while I looked. When we wanted to check out I told her to go start the car and the lady wanted to see her ID. I told her she went to go see if she had it in her purse, my friend who is also 21 came in and said my sister didn’t bring it. I was purchasing the liquor along with my friend so I saw no reason for my sister to need her ID since she was not purchasing anything and did not touch anything. At the end it came down to them not being able to see me the liquor because my sister did not have her ID which is ridicules, considering the fact that she did not touch anything and she was not paying. We never had this issue before until now and I am very upset about it, maybe a good sigh by the entrance would be good..Agp083000Version: 5.8.1

Went from good to horrendousWhat used to be a pretty decent app recently is demanding that every time you launch the app prove that you’re not a robot, and it wants you to prove it TWICE by pushing & holding some bar, it’s incredibly time, consuming and incredibly irritating. Also, the notes that you might want to make about a future purchase, on in your favorites list, they don’t do a very good job of keeping track of. I edited a whole bunch of notes about things I wanted to purchase, got to the store and they had an older version of the notes, lost the most recent version of notes … Not sure what happened to these guys? Is certainly OK for locating a product in the store, although recently, it’s been very unreliable in terms of what’s actually on the shelf, sometimes it’ll lead you to an empty spot (out of stock) on the shelves… Still a mighty fine store, though… w/ generally excellent help.SciFi7Version: 8.2

Please do some work here...This AM, I spent quite a while entering a cart for pick up. If I scrolled on the right edge, it deleted, on the left, drilled down on product. Only dead center scrolling prevented, not the comfort norm while holding iPad. I also had to hit add to cart twice for each item to get them to enter. But wait, it gets worse. First my Buy again disappeared, then my cart, then my log in and finally I got a message that I couldn’t log back in. What a waste of my previous time! The good news is when I checked again I could log in and my cart was there; the bad news is the 30 minutes of angst in between. Maintenance at 9 AM or some other reason for crash? If maintenance, please do in the middle of the night like the rest of the customer-focused IT world. I also believe for app users, all deals applicable should be auto-applied. Bottom line, app failed to achieve its purpose if that was convenience and loyalty. Feels a little like it was developed for a high school project..Gypsy54893Version: 3.6

The app has serious issues for those that travelThis app is fine if you lead a sedentary life. If you travel for a living, it’s a total pain. Deleted addresses reappear. New addresses entered, and used, disappear. The worst is that when you purchase an in stock item, then it gets removed, you have no chance to replace the item and nobody to contact. Your delivery fee is then wasted. Right now, the 1 confirmed address in the address page has switched to a previously deleted address. I put in an order using the new address and the app shows delivery to the new address, but, when I went into my address book, it wasn’t listed anymore. I re-added my new address and tried to delete the old, only to be told that the current order is using the old, previously deleted, address, yet, the order states otherwise. This app is a mess and I wouldn’t recommend anything but staying away from it..ThemotorpoolVersion: 6.11

Great store held back by terrible appThe local store is great - knowledgeable, helpful staff and good selection. The app appears helpful at first, but has some real issues: - offers that you think are receiving OFTEN are not applied. Check your receipts carefully. There are additional limitations not listed, in addition to all the fine print. An example is a Spanish wine that does not qualify for the 15% Spanish wine offer (not mentioned in any fine print). It is eligible for the 10% mix 6 offer. Why? Reasons. - purchases that you make in store do not show in the app. Want to find that wine you bought last visit? - too bad. - the app makes you work to get offers. You need to figure out which overlapping offers are best for your purchase. Email also has offers not listed in their own app. I am a grand reserve member - just give me your best deal. - people at the store cannot help with any app issues..Brianbr1Version: 7.4.1

Frequent Incorrect informationThe app frequently shows incorrect information in “my deals”. When I show them to the store employee, he always thinks that I am shopping from a different location in the app. Once he looks at my app and sees that I am at the correct location, he cannot understand why the offers that are in my app are not in their store. Additionally, the guy behind the customer service desk at the Cinco Ranch, TX location is so unprofessional! Tonight, as he was talking to me about my issues, he had a piece of paper towel rolled up and stuffed inside his nose! As we talked, he kept pulling it out, re-rolling it, and stuffing it back up inside his nose. Very distasteful, and unprofessional! Not to mention that he was also unhelpful with my issue. Please fix your app to reflect honest price information, and please instruct your staff to be more professional. Please, no more paper towels stuffed into the nostril! I am not kidding!!.VC GrammyVersion: 6.11

Do NOT order gifts through the appI have used the app flawlessly for home delivery. Their inventory lookup speed seems to be slow at times and can be a bit frustrating when placing large orders. However, a lesson I learned the hard way, do not order gifts for others through this app. I ordered an expensive holiday bottle for a friend. I checked the gift box in the app, put their name in there along with a note, updated the address and thought I was good to go....not so much. At 4AM my time (in another time zone) I started receiving multiple calls and texts (unbeknownst to me) that my bottle couldn’t be delivered. Apparently the app, automatically put the senders name as who to deliver to, even though it is notated as a gift under their system and the recipients name is added. So, unless you want to receive a non-refundable delivery fee, do NOT order gifts through the app..Briank314Version: 4.12.1

Not GoodThis app is a prime example why programmers should not design software. At least most programmers, and I’ll throw some project managers in as well. It takes skill and talent to properly design software. It also takes someone who can listen to what users want. This app falls dreadfully short. An example of flashy, yet useless programming is this app’s menu. Someone clearly thought it was “cool” to have an animated menu. Sorry, but no. Users don’t care. All we want is to easily and quickly get from point A to point B — period. After 30+ years of designing and developing award winning software, it saddens me to see the garbage that is being produced and presented as “cool”. To be a good product manager or software engineer, you need to stop thinking like a geek, and start thinking like an average user. It’s really that simple..SZimmieVersion: 8.2

Not user friendlyDifficult to use at checkout. I entered a new method of payment and my DL info. Took long enough that my delivery window closed. Went to select new info and it made me re-enter DL. It then offered continue purchase and I hit the button and it hadn’t saved the new payment and charged the wrong card. Super frustrating. I’ve also tried to “fix” my address multiple times with multiple agents. It often sends people to 51st St. instead of 51st Pl. even though the address is clear. One agent tried to tell me it was reading the “st” in “51st” as “street”. Really frustrating having to redirect drivers constantly. I try to anticipate the issue. It’s a little ridiculous. Don’t have these problems with any of the other five or so delivery apps I use..Scotty Roast BeefVersion: 8.1

VERY self-serving for them!Sadly, most of their loyalty deals are self-serving to sell their list of Spirits Direct products that no one ever heard of before in their life! You could soften the blow by getting a license to allow your clients to taste these unknown products! Obviously those are their big markup products. If you really want to create a loyalty card or app (AND TRUE LOYALTY), how about giving some kind of discounts to people who buy there all the time or buy several bottles of the same product?! Sad app and sad marketing! :( Last, but not least, they are not set up for Canadian credit cards. When I see that I understand why Amazon retains such LOYALTY and their owner is a billionaire!.FreeSpirit4LifeVersion: 7.10

Only for usa payment accountOnly works with usa credit card or usa PayPal account very disappointing..CanadianinfloridaVersion: 7.2

Account accessThe app lost all my information and I had to create a new account and all my points were lost. 4 staff in the store tried to help me but didn’t know how to fix the issue..Disapoonted in ScottsdaleVersion: 6.11

Unable to checkoutIt has been 1 month since I have been able to process a check out. Until this is fixed I will shop elsewhere. You’ve lost $700 of my business so far..K I L G O R EVersion: 6.11

How can i get credit for my purchasesVery difficult to get credit for purchases made.Papa1001Version: 6.3

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