Krispy Kreme ® Customer Service

Krispy Kreme ® Positive Reviews

Love Krispy KremeI love Krispy Kreme Doughnuts but the location in Charlottesville Va is having problems every single time I go in or drive up. Last week I ordered a chocolate covered cream filled and a banana cream. Got to the they were having a problem make Banana cream. 3rd time I have tried to get that one. Got on the road and my chocolate cream filled was custard filled. Called the location cause that happens a lot. Did not answer their phone. Yesterday not enough help for the buy one dozen get one for 1.00 had a problem ringing the deal. Said the rewards thing was down. Twice the glaze machine was not working. Ugh I give up.I give up on this locationVersion: 18.2.4

CANT USE MULTIPLE GIFTCARDS & OTHER ISSUESI have over $40 worth between three different gift cards. First, there is nowhere to save the gift cards in the payment section of the app. Secondly, I’m only restricted to using one gift card at a time for online orders?! This is frustrating because sometimes we have to preorder our build-your-own custom dozen to ensure we get everything we want in our custom boxes (some of the specialty donuts sell out quickly, before we can pickup). I shouldn’t have to be forced to pay out of my own pocket when I have well over the amount in gift cards to cover the whole order. Also when creating the custom build-your-own boxes, if we need to switch one or more of the donuts, we have to click on “Start Over” and input all of our options again instead of just switch out one donut at a time. Lastly, the app crashes a lot! It doesn't save anything in my cart if it crashes or tomes out. And what’s the point of adding a “Favorite” shop if I have to search and select it everytime I want to make an order or continue an existing order? When the app crashes or times out, we have to start the whole order all over from scratch!!.SangieBooVersion: 22.13.1

Only giving 4 stars because the Doughnuts are amazingI really hope they stop getting rid of the points that I earn and build up with my money. It’s horrible. They need to take notes from the Starbucks app and the chic fil a app. Chic fil a doesn’t just erase my points after a month if that and neither does Starbucks. Also I hate having to even mention this, but they need to get better customer service and getting that isn’t keeping literally one location open in Baton Rouge and that one location so happens to be off Plank Road in Baton Rouge. Yikes! When I go there I don’t want to show my phone to pay and get an eye roll or when there’s reward offers the manager tells me this location doesn’t participate. Doesn’t seem like a good way to generate sales. The Doughnuts are already $15 a dozen. Please consider a location somewhere else in Baton Rouge maybe near millerville and consider another location in southern Mississippi..CaraBrookeVersion: 2024.07.01

GoodI personally think it’s a really good app you get great rewards for shopping there. If you don’t shop there very often or aren’t willing to go you most likely won’t like this app. If you don’t go regularly or even once a month you don’t get many rewards you will get a couple of coupons and maybe even a free donut but that’s about it. If you are a regular or you come once a month and you use your app when they scan, you earn points and then you get things like a free donut or a free dozen and if you save your points you can even get free keurig coffee things that go in them... which may I say they are REALLY GOOD!!! So if I where you and I went to Krispy cream often I would totally get his app you will save so much money and you won’t regret it. 👍.Haley-N-SVersion: 18.2.3

Amazing Donuts @ Amazing PricesOf course their donuts are amazing, but everything else is as well. Often people tell me they think it’s too expensive, but I explain how KK is actually less expensive than all other donut stores. Between the coupons (mail, paper, email, etc) & the rewards program (app) I never pay more than $11 per 2 dozen (hot & nows &/or picked-assorted). On top of all that I get free dozens from the rewards. So amazing donuts at an amazing price!! ❤️🍩💚🍩❤️🍩💚🍩❤️🍩💚🍩❤️🍩💚💚💚💚💚.TaraMusickVersion: 17.8.1

Logs Me OutI love Krispy Kreme but the app isn’t working for me. It said I already had an account with my email but I never made one and when I tried to reset the password through email I didn’t receive one. I made a new account w/ a different email this time it didn’t ask me to input my birthday and on my profile it says to call a number to change the birthday. I don’t want to call just to put in my birthday, I’m not even trying to change it - just put it in for the first time. After that it logged me out and now the app closes when I press ‘log in’ and I have to either make yet another account or just delete it. Please help KK I really would love to have the app..Morganleeco137Version: 20.4.2

Price PRICE PRICEI am a single, senior citizen and I am blown away by the high prices of KK donuts . I like to get the Lemon filled donuts and there used to be a coupon for a significant amount off a dozen premium donuts ……. Now the only offer I have seen on premium donuts is … buy a dozen at the regular high price and get a dozen glazed for 2.00 . I live alone …. At most I need only 6 of the lemon filled, however I will buy the dozen if offered at significant discount……. and I totally don’t need the extra dozen glazed …… I haven’t been back to KK in over a year .Still good donuts( I guess) but price is way too high ..No donutVersion: 2024.04.23

Major kinksFor one, you’re not actually able to make purchases in the app. Instead it routes you to the website which prompts you to input your email and password, which does not save. Also when I tried to remove something from my cart, the drop downs do not have zero and there is no remove button. Since the purchase is not in the app, you cannot swipe either to remove. On top of this, if I log out and re-enter, the things are stuck in my cart. Aside from the rewards this app is not very useful. I plan to purchase from the store and scan for rewards which is almost pointless..HelloYou1982Version: 19.4.1

Hate the new rewards system!Krispy Kreme used to have it where you could order anything and just accumulate points and spend those points on any product in the app. Now, you have to purchase that specific product in order to receive and redeem points on that specific product. I loved how you guys had it before. I always purchase your variety dozens and I would treat myself with a coffee every once in a while, but now it’s requiring me to always purchase a coffee in order to be able to redeem a coffee.. Please go back to the old rewards!.Court FernandezVersion: 18.7.04

Recent promotionalOn June 27th Krispy Kreme advertised a promotion for rewards members. If we purchased 2 dozen donuts we were to receive the Krispy Kreme sunglasses. That afternoon when I stopped in to buy the donuts and get the sunglasses, I was told they were all gone. They informed me that they had just been handing them out to every customer that came in! As many as they wanted! I showed your email that explained the promotional to the young lady at the counter and she said they knew nothing about this being a special item. Doesn’t management at the stores read your documents? This was the store in Harrisonburg, Virginia. Just a little disappointed..Debbielynn27Version: 18.2.3

Can’t get rewards with online orders!!How disappointing, that I just ordered $65 dollars worth of donuts using the app, and I cannot get any rewards for my purchase! When you order online e/using the app you DO NOT get a check number which is what you need to claim your rewards to earn free donuts! The app itself is great, easy to use, so much better to order when you are getting assorted donuts, especially for a group! It’s fast and easier than the drive thru, and you don’t feel pressured by the long line behind you to hurry! I’m so disappointed 😞.ShadywarriorsSexywifeVersion: 22.13.2

Can’t use giftcards in the appI wish I could use giftcards in the app (and combine the remaining balances on giftcards too! Think Starbucks.), but unfortunately there isn’t a place to enter giftcards anywhere in the app…only ability to purchase them. It makes things super frustrating for people in the store when it could save them time by not having to enter the giftcard manually sometimes when it won’t work, vs if I was able to scan and go already having it entered + be able to earn points!.Jill DillardVersion: 22.12.0

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Krispy Kreme ® Negative Reviews

App Doesn’t Work When Registering For Rewards ProgramInstalled the app and tried signing up for the Rewards Program. Enter my info and get a message that I already created an account (I did?). Select the Forgot Password link and get an e-mail with a 4-digit pin. Type the pin in, and get an error that the pin # can’t be found. Request new pin, get new pin, type it in: same error. Went through it 3 times without success. There is no customer service link or contact to follow up with, so I think I’m done trying. UPDATE: Tried to give this app a second chance. Again, I was told that I already had an account (I do not). Tried a bunch of my commonly-used passwords and none of them worked. So, I tried the password recovery option and was given a screen to input a 4-digit PIN that was being sent to my e-mail. I exit the app, check my e-mail, get the pin, and go back into the app to type it in (takes maybe 5 seconds max)... and the app has reset to its home screen! I can’t get back to the PIN input screen, so I try again and... in order to get to the PIN input screen, I have to request a new PIN (the “old” one sent 30 seconds earlier no longer works). Yet I can’t exit the app to check my e-mail because it will loop back to the home screen every time I do so. Sensing another endless loop of futility was beginning, I quit trying. How am I supposed to input the PIN when the app goes back to the home screen EVERY time you exit it?!?.'93 BruinVersion: 19.1.0

An awful app experienceI don’t usually write app reviews but this app genuinely infuriates me. Trying to sign in fails constantly. I have no idea why. I used Sign In with Apple but it insisted that it couldn’t work. So I try create an account normally. But of course Apple doesn’t remember the keychain generated password it recommended so tha didn’t help. (Less the apps fault but still annoying) After a while it some how works I literally did nothing different. I go in and try to place an order because there’s a deal going on. I select my store but as a try to order it insists that the one store that is close to me has no donuts. It instead show coffee under the donuts tab and Merchandise under the coffee tab. I tried reopening the app thinking it was another bad glitch. But nothing worked and eventually the sign in issue came back. I just wanted donuts on sale man. I check the website to try and order but apparently it’s the same issue No donuts. Weird right? A hot and ready sign yet no donuts. No donuts at a donut shop. I’m losing my mind at this point and I decide to check at another store. Would you look at that! They have donuts! And everything you could ask for. So why doesn’t it work for my store? Who knows because there is now way to ask for help in the app. Also the other store is way too far away. Just my luck..Levi_RomoVersion: 21.3.1

5 years later and still brokenI installed the app today to make a order for pickup tomorrow. I selected “donuts “ and customized box, only a few very limited flavors were available. Strange for a order for 28 hours away I couldn’t even find 4 flavors to add to my dozen. So I closed the app and tried again a few hours later and now I select donuts and nothing comes up- the store is currently open but has no donuts to order? I went to the website and it is just as bad, it showed donuts but no way to order anything. After reading about all the people that had their payment stolen from the app maybe I dodged a bullet. But really a National chain has had a failing app for 5 years!!! Where is the IT department, the tech support. I have ordered from tiny little restaurants with one location and their app is easy and takes my order (and payment) why can’t a huge national chain get it right. Don’t you want customers?? Copy McDonald’s app, it always works and gives reward points. There are many donut and coffee shops in the area, stop taking your customers for granted. (Since the app is 5 years old and has not worked since it’s inception I will assume no one at the company cares at all about customers or loosing a few customers -sad) 😢.GdusakauaiVersion: 22.15.1

What is even the point?When the app won’t work for any of the reasons you want it to, why have the app? The hot sign was on, and I wanted to get the $2 bogo deal, so I put everything into the basket, went to pay, girlfriend says she wanted chocolate glazed as the normal dozen, so I backed out of the purchase. Only for the app to freeze and I had to restart it. Then, I went to search for the chocolate glazed, for there not to be any, and thus swapped back to original. Another bug saying could not validate basket. Log out of app. Log back in. Purchase donuts. Drive to store in less than 5 minutes. HOT SIGN STILL ON. Walk into store, and wait in line(on mobile order??). See they still had chocolate glazed, even though the app said they were out. AND PLENTY OF THEM. Get donuts, and get back to car. From ordering to driving to picking up took only ~7 minutes. Donuts are stone cold. Not a trace of heat. If the app is buggy, if you can’t get the donuts you want (even though they have plenty in the store), if you have to wait in line for a mobile order, if you get cold donuts even though the HOT SIGN WAS ON, what is the point in the app?? It’s a shame that dunkin’s app is far superior..FatmanGatmanVersion: 2024.05.22

Crappy AppThe only good thing about this app is the rewards section. More than once I have put in orders (once up to 5 days in advance) through the app in order to get the doughnuts I want and then showed up for them to tell me THEY SOLD OUT of the doughnuts. How does that happen if they get the order so far in advance. Not to mention ordering at a specific location so that you can ensure you get to have the flavor you want (as it shows online they have it), driving there and being told they do not have half of the doughnuts you ordered!!!!! I understand sometimes things do not update quickly, but in this case there needs to be a way they can alert you they need to cancel or change your order. The only time this has happened was when I was having it delivered and I think it was the delivery service that called me. This is extremely poor customer service created by problems with this APP!.Beatles06Version: 22.14.0

Can’t place ordersThere’s a menu, which shows all their products, and tells you all about them, but doesn’t let you place an order. The only thing you can actually do with the app, is pay for your purchase at a Krispy Kreme Store, if the store has the scanner, and it works. To do this, you have to enter your credit card information, manually, because it won’t scan your card. Then you have to transfer funds from your card to the app. Then when the cashier rings up your order, you hold your phone under the store’s scanner, and it takes the money. It keeps track of your purchases, so you can collect rewards. Once you load money from your credit onto the app, you can’t get it back out. You can only use it to buy doughnuts, and only if the store has the scanner. Instead of making purchasing their products easier, the app makes it more complicated. Sort of defeats the purpose..Bykr BaybVersion: 18.7.07

HorribleWe came and there were no doughnuts except the pink and chocolate sprinkles. We were going to get kreme doughnuts but then so random stupid person came and took all of them. There was a coupon in the app that said buy a dozen and get another glazed dozen free. We were going to get that but then it didn't go through. We asked for the manager and see of he could do something, but the worker said ”the local manager couldn't do anything”. The worker didn't do anything, acted like he didn't care, and kept on pretending to act like he cared by saying ”sorry”. To top off this horrible event I scanned my app 5 times to get the rewards the worker even said: ”ok, it scanned”. However, on the receipt, it doesn't have my app name(so it didn't scan) and I didn't get the rewards. Never trust the workers, the Krispy Kreme app, and the Krispy Kreme store. Never coming back again, the app offers are fake news, I'm telling everyone I know( which is a lot of people) to never go again.🤬😡🍩🤮.Zeina Taha12345Version: 18.7.07

App does not credit reliably, in midst of a time-wasting adjustmentI liked the app at first as I thought it would keep track of my points but it doesn’t track purchases reliably. Even worse, recently I purchased points in-store and was charged 3 times but the points never credited so I had to go back to my credit card company and initiate a time-wasting complaint, I’ll end up spending an hour on it to get my money back. This is the absolute worst thing that can happen with an app, 2 stars are only for my early experience. Don’t try to credit in-store with this app (or wherever WiFi is spotty), if you want to add points, do it when you have a reliable WiFi connection well before going there. In addition, some of the newer store employees have a lot of trouble using the app to take payment and have to call their manager over..Idle ExpatVersion: 21.4.0

Fails every timeThis app has a fatal bug. I’d give it zero stars if I could. When I try to sign in, it says my credentials are invalid. When I try to reset my password, it says I previously signed in with Facebook. When I try to sign in with Facebook, it says it can’t find my account. This is an endless circle, and I am not able to log in on the app or website. I tried contacting them through their contact form, but it always makes me include a store location (even though this error is not tied to a specific store). A phone call led me through a series of voice messages and never to a live person, and there also was no chat box. Sometime later, after leaving a comment to who knows who, they sent a coupon in the mail with no return address so that I could write back. It is for a free doughnut for my troubles, but they never addressed the problem! I still cannot log in anywhere..Grzzh45-8Version: 21.1.0

Rewards IssueI filled out the information for the Rewards Program and I noticed I want given an option to put my birthday. I called the number, but it was giving me all types of options other than to talk to a Customer Representative for the app or anything. So, I emailed them and was given an apology about people not receiving their points. I made sure to be clear and concise when explaining my issue and was given an irrelevant reason. I ended waiting about 6 days to see if they at least changed it for me or would contact me back, but nothing. I emailed them again and it's been 6 more days and no response. Very unprofessional on their part and clearly they do not care about others. It seems silly to be upset about this, but I have been extremely patient about this and the whole experience has deter me from ever going to any Krispy Kreme or products as a first time consumer of the brand..OmmgnivkynameVersion: 20.5.0

Waiting for a fix!Just as everyone else having issues after this forced update over the weekend, I can’t log into my old account that had over 4,000 points! I spent several hours trying to reset the password until I saw all the recent reviews and realized that the problem wasn’t on my end, so I left it alone patiently waiting for a fix. I know my points are OK for now when I tried using my registered phone number in a store, but I have no control over how my points are being applied - the system is trying to give me “free stuff” arbitrarily and not when I wanted to redeem the points, like in the past. Very frustrating! The old app worked like a charm and the new rewards system is not better in any way. Please fix this problem and send out an update confirming the issue is being resolved, so people stop wasting their time and getting frustrated for no reason!.Rina25Version: 18.7.0

Consistent App ProblemsThe app mostly never works - it has only worked once out of the many times I have tried to use it. Whenever I login and start an order, the screen is always just blank and none of their donuts show up. The only thing on the screen is to click “donuts” or “coffees and drinks,” but there are never any donuts or coffees and drinks to click and order. As I said before, just a blank white page. This is a consistent problem - the app is just terrible which is unfortunate because they advertise such great deals, such as free delivery on any order. I’m not one to write reviews, but this is getting ridiculous. Why have an app in the first place if it isn’t going to work? Also, it is not just me who has this problem, I’ve asked others about it and they have the same awful experience..Growing very frustratedVersion: 21.3.1

App IssuesI ordered on the app with 2 different different cards, & my my money was withdrawn from both accounts without actually completing my order. I contacted my local Krispy Kreme (the worker was extremely nice), but they did not see my order in store. I was given a 800 number to call, but unfortunately COVID-19 has customer service hours only for a short period of time during the week and Saturday's. I’m not upset with Krispy Kreme as a company, but it’s very frustrating to have the ease of using an app, only to realize the app withdrew money from my card without processing my order. Now I have to wait until customer service opens at 9am cst on Saturday just to prove to customer service that I made 2 purchases and never received what I ordered. It’s safe to say that I won’t be using the app again!.Colem020Version: 20.3.0

TippingI’ve attempted to place multiple orders for delivery with the app. The order gets accepted, then the store cancels it. I call the store and they don’t know why it was cancelled. Had to call customer service to get a refund, which takes way longer than it should. I think the problem may be in the tip amount. The app only allows me to tip up to 25%, but it seems it is calculated based off the price of just the products ordered. I place an order that came out to $40 but would only allow me to tip $4 and change. I personally tip at least 25% of the total after all the fees. I’ve also recently read that delivery drivers won’t pick up orders if the tip is less than $8-10. Please add an option to put in your own tip amount!.Laloo82Version: 22.13.1

The worst platform compared to competitorsToo many software bugs and customer support sounds uninterested, Ill-informed, and unwilling to help. Had a error with entering card info, and the app ended up charging me twice. Called to get the amount credit back. Rep said the request was sent but couldn’t give a confirmation number or TAT OR ANYTHING to let me know the request was actually sent. Called back 3 business days later, new rep tells me there’s no request open for me; tell her about the initial conversation, she turns the whole story around “well if she said she sent it, the it’s there. We don’t have confirmation numbers or email correspondence but something like this takes about 5 business days.” 🙄 okay but you just said you didn’t a case open with my registered email... once I get my money back Krispy Kreme has lost my business FOREVER..Kitty2kVersion: 19.1.0

Love Krispy Kreme but y’all need to work on your delivery systemI love their donuts, they’re the best; but I have issues with you guys’ delivery system. A week ago I ordered a dozen donuts for delivery. They took the money out with the quickness, but cancelled my order no sooner I placed it. Turns out it was an issue with their system & my order was never sent to the store. So I instantly wanted my refund. Well I’ve emailed them multiple times, I even called them yesterday & I STILL haven’t heard back from them! It’s been a whole week at this point, I want my money back! Your app is good when it comes to making a pick up order, but idk what you’re trying to pull with that delivery stunt y’all pulled. & why hasn’t anyone gotten back to me about my refund? Fix your delivery system..PoisonIvyTheParamoreLoverVersion: 20.1.1

The app is uselessEver since an update that happened around mid-May I’ve lost my data. I have created an account using my Apple ID, so when it gives the options to log in I click on the one for Apple ID. Every time I do though it brings me to the screen to create an new account. Meanwhile when I fill out the information on that page, it says to contact support because there’s already an account under that information. But when you try to contact support, it’s not even app support you get. The only support option it allows you to do is as if you had visited a location. All in all, this app is useless to me now. What makes this worse is that because of this issue I lost my birthday gift that I had gotten last month..RobinthedancerVersion: 2024.05.22

BE AWARE OF GETTING DOUBLE CHARGESBe aware of potential double charges and lack of response. I used the app to make payments for their rewards program and was charged $30. While attempting to make the payment, I encountered error messages but eventually succeeded. Later, I discovered two charges totaling $60 in my bank account. I submitted a form on their website, but received a coupon in response, indicating they didn't read my comment. I called them, and despite assurances to reach out, I heard nothing for months. Upon submitting the form again, I received only another coupon. My main concern is confirming if I was indeed charged double, as indicated in my bank account. If so, I would like a refund. I'm disappointed and frustrated, especially as a long-time fan of Krispy Kreme..StormumVersion: 24.4.0

Free doughnutHow do you get the free doughnut for downloading app ? I don't see a message or a link to send messages. The card seemed like fun until I started reading the negative reviews. I probably just old and slow at figuring out the app 😜. I suppose the best option is to physically walk in the store and interact verbally with the employees and maybe a fellow customer or two. Shouldn't expect anything for free because they are in business to earn money to support their families. I would prefer to not be teased with a free doughnut 🍩 if I download the app but after I download the app I search for the free doughnut but cannot find it 😏. Thank you anyway KK for making the best doughnuts I've ever tasted! I hope you don't let it go to your head and start treating customers poorly because we will take abuse to just get a hot fresh now doughnut! 😂😂😂..Mynameis whoVersion: 17.8.1

App Stopped Working/Lost Free DozenI’ve had this app for a few years now and liked to utilize the deals offered. Today was one of those instances when I wanted to get my free dozen because it expires today. I got to Krispy Kreme and tried to open the app but it made me re-login, which is fine. However, it would not let me log in via Facebook like I normally do. So I tried to login on my web browser, which did work. However, it wouldn’t let me order pickup, instead just outright logging me out. After about 8 attempts, I just closed out of the app and web browser and left the parking lot since I couldn’t get my free dozen. I understand these things happen, especially after a new update, but it was still disappointing and now I’m out my free dozen. 😞😞😞.LilAaron17Version: 2024.04.23

Stole my moneyI wanted to get points so I could get rewards so I decided to put $15 with my card into the app. When I went to the store and tried to pay they couldn’t take out the money so I had to pay myself. I went ahead and went to another store another day to try and see if maybe it was just the employees but the employees at the other store could not take the money out either. They even tried transferring the money to a gift card and that didn’t work. This app has a lot of issues. It also states I have a free donut but there’s no way to redeem it. I ended up emailing customer service about the issues because I felt that I was robbed by the app and to this date there is no response. This is horrible. I went ahead and disputed with my bank. They really need to fix their app ASAP..Gicela A.Version: 17.7.1

Great donuts bad appEvery time I have tried to do a mobile order this app has failed. I have two physical stores in my city. Right now the app only shows one to pick for an order. However, if I go to my favorite store, I can setup the order. The problem is there is no way to pick a reward at that point. If I pick the reward and then try to order, it won’t find the location. I’ve had problems with the rewards before (BOGO for $1) where if you start your order but don’t select the reward, you’re screwed and have to start over. It should not be this complicated. Break out the order flow so can 1. pick from ALL the locations and 2. add a reward to my order at any time. Other apps have this, there is no excuse for yours not to as well..Blackbart2Version: 22.10.0

Where’s my points?!!!I’ve been using the other version of the Krispy Kreme app and I updated today. On the website and emails they’ve sent it said that I would not need to register for a new account and that my points would be converted and transferred. But when I went to log in, it said I had to create an account??? And then I even tried to reset my password and it was not valid, I don’t know what’s going on but this needs to be fixed. I had enough points for a free box and now I can’t even get into the app. When I tried to make an account it wouldn’t even let me either. Update: I finally got into the app after reinstalling it, but alll my points are gone, I had enough for a free box and I was promised that my points will vary over but where?!!!! I want my points back.Kemunt0Version: 18.7.0

New rewards program is a huge downgradeThe recently changed their rewards program and it feels like a complete downgrade. It is now much difficult to get a free dozen and this was surely done because of corporate greed on their behalf. For example, when using a BOGO coupon it now only counts the dozen you buy instead of both dozens on your account. The new program also features expiring points™️ which makes it NEAR IMPOSSIBLE to gain a free dozen now. Prior to this, rewards would never expire except when you earned a free item. This new program is a joke and I’ll be sure to not even bother using it once my points runs out or they expire. I’m not even close at getting my dozen like I was before (only needed two more dozens)! 😡.Vila~Version: 2024.04.16

Way too cumbersome and just doesn’t workI love Krispy Kreme. Seriously, it’s an amazing product. However, this app (at least my experience) is far below the standards of their restaurants. I downloaded the app thinking it would be as easy and streamlined as others in this segment like Dunkin and Starbucks. Those seem to work smoothly and allow me to reload cards swiftly and with no glitches. However, the Krispy Kreme app has gone completely off of the rails. I downloaded the app, set up my account, attempted many times to load funds onto my account with multiple methods of payment and every one of those triggered a “whoops! Something went wrong” message. After quite a few attempts I deleted the app to try again another day. Today was that day. I downloaded the app again, logged in, tried to load funds and again was greeted with “Whoops!...). I know these MOPs work as I use them daily and have no issues except for the KK app. So it is now deleted, again. Hoping that Krispy Kreme can Trouble shoot this as I love their product but this app falls short of their reputation. P.S. allow touch ID instead of continually logging on..BwalsinghamVersion: 18.7.06

The app just keeps kicking me out.I wish I could get into the Krispy Kreme App. I tried everything for the last month or 2. Every time I log in the app logs me out. I have a iPone 8. I event took the app off my phone and tried re-logging back in. Each time I try it kicks me off the app when I click log in. Luckily each time I have gone in the last two months Krispy Kreme has been able to determine my account by my phone number. But it would be nice to be able to access the app like I used to to see what rewards, offers are available after two months. I like what it does offer with a dozen donuts or regular donuts. I wish there different rewards like if you buy mini donuts or buying drinks besides coffee. My family really does not drink much coffee and we may visit the restaurant normally in the afternoon. I also wish there was a Krispy Kreme closer to Amelia Island or in NASSAU County rather than a Dunkin’ Doughnuts or driving all the way to Jacksonville. There is not many breakfast restaurants where we live except for the Waffle House or Dunkin’ Doughnuts so a Krispy Kreme would benefit our town..STC's Eagle ScoutVersion: 20.4.2

AwfulThis has happened to me twice now: the app won’t even let me log in. every time i try, it says uh oh there’s a mf problem. like how bout y’all shut up. so anyways, i finally hacked the mainframe and got in by resetting password. it’s worth mentioning i had to reset it four times because it kept logging me out and crashing. but alas, when i was so excited to get my free birthday dozen, the barcode to scan for it never even loads….after MANY attempts. couldn’t get their website to load either. i understand glitches, but the fact that this has happened to me twice now is kind of freaking ridiculous. i guess the tech layoffs got to krispy kreme and they’re never gonna fix it idek.LilbxxchVersion: 22.14.0

App is fine but history button not working, terrible customerThe app had been recently updated and I had noticed the points history button is not working. It had before the update anger does. I’ve attempted to tell app support who’s really customer service about this issue. Instead of a simple reply like ‘thank you, we’ll let tech support know’ I get “You may have to contact iPhone to see if they’re having issues on there (“April- Krispy Kreme Customer Experience” made the typo) end.” Umm, excuse me?? April had said this twice. I’ve kindly tried to explain that this is not an iPhone issue!! Krispy Kreme’s app has a broken button. How is that iPhones issue? At this point I’m fed up explaining. 🤯.FL2KS galVersion: 18.1.1

Edited Review: Not Optimized for current OS, plenty of weeks after iOS update.Edit: So for the first day the update worked. But now we’re no longer able to log in, and the app is telling us the account isn’t recognized but we’ve not changed anything, same email used for the last 6 years.. Hi, your app isn’t optimized for the current iOS, and we’ve been on this iOS for a few weeks now. There were betas for said iOS as well. Not having an optimized app, while also encouraging customers to sign up for deals and rewards, is a very bad business strategy and I’m unsure why Krispy Kreme, quite a major brand, is dawdling here. Users can’t even open the app without it force closing on them. Please update soon..FelweedVersion: 19.4

Very disappointedWell we dearly love Krispy Kreme. We do not have one near us so when we planned our vacation we decided to go through Lubbock where there is a store. All 8 of us traveling together got out of our vehicles excited to start buying our doughnuts. When we got in the store there were very few doughnuts we couldn’t believe our eyes we went ahead and bought two dozen of what they had of course none of our favorites. They looked like someone had set on several others were very small others were oddly shaped & very greasy needless to say they even tasted horrible so in the trash they went. 8 people left very disappointed & we will see how this complaint is handled to see if we ever go back again!!.Texas Bubbles 33Version: 19.2.0

Constantly crashesI went to place an order and as soon as I hit the place order button, I was logged out and unable to log back in. I tried logging in on the website, as soon as I put in my info i was blocked. Tried on my computer, blocked. I tried a few minutes later, unblocked, but suddenly my password is wrong I’ve been using autofill for is wrong. I changed it, and it’s still wrong. So I continued as a guest, and now the thing I wanted isn’t on the menu anymore. And this happened earlier this year on my birthday as well when I was trying to use my free dozen, I couldn’t get it because it would not let me log in. I hate this app..CaIIie1Version: 22.15.2

Unusable and app support returns 404 errorI wonder if app support or anyone from Krispy Kreme actually reads these reviews because you have some pretty upset customers trying to use it and losing points and patience with what appears to be no response. I downloaded the app a couple weeks ago but could not get signed in. This morning I signed up a new account and got into the app but it’s pretty much unusable - the rewards and offers page won’t load and crashes the app - ie throws me out of the app, and pretty much any other menu choice does the same. All I have been able to see is the location stuff. Running iOS 11.4.1 on iPhone X. And hoping to get at least one free donut for downloading the app as promised!.ScoreblueVersion: 18.7.0

If I could give -2 I wouldPromo codes DONT WORK even the one they said worked do there new dounts also whenever i place a order my app will freeze and the order will delete and like some one said the app says that the thing you had in your cart is lot there anymore!! when online the cost is like 2x more I went to the store and brought a dozen dounts and when I order the same on line it was 22$ but in store it was only $11-13$ and I feel like I’m getting scammed!! If this app continues messing things up and scamming people I might have to get Dunkin’ Donuts instead because this is crazy!!!!🤬.LilMsperfect21345Version: 2024.05.22

Why?I wonder why I have to wait 30 minutes to get cold donuts ! I’m more than willing to wait for hot donuts because let’s be honest, they are worth it! But if I go through the drive thru when the hot light isn’t on.. with the expectation that the donuts are cold, I don’t expect to spend much time waiting...especially when there are no other customers in the drive thru line and there are sparsely maybe 4 or 5 cars in the parking lot! Every time I go to this park meadows location the workers act like it’s a hassle to serve... maybe I’m wrong, but I thought that was why they’re paid. Krispy Kreme is an awesome donut shop but park meadows give them a sour taste!.Tu2gladVersion: 18.2.0

Get some new 12 year olds to write your app!No longer works with Facebook login, but they still have it as an option in the app and online. So I lost all the previous points I had, spent forever holding for tech-support. They said they would get it switched over for me of course, that never happened because they can’t use the app either. Today, It keeps making me change my password and will log me in after I change it but then the next time I try to log back in it says incorrect password. So it makes me change it again and let’s me change it to the exact same one it was before..The_LivingH2OVersion: 22.15.1

Ordered donuts for delivery not receivedI had used the app and paid for 2 dozen donuts to be delivered as a Christmas gift. I just realized today when placing a separate order that my last order was never delivered. Although bought and paid for my order is sitting in limbo. Nobody has notified me of problems with the delivery. Even worse, when I select the phone number to call to discuss online orders, the number is not in service! I love the donuts and service when I pick up or walk in, but online delivery and related online service is a complete failure! On top of it, I look bad because my gift was never received! Thanks a lot Krispy!.MJR6656Version: 21.4.0

Not able to load Gift CardGot a $10 e-gift card from my mobile provider. Instructions are to show it to cashier. I show cashier and she looks puzzled. Blames it on that it’s not loaded into the app. I say it’s no big deal and pay cash and decide to come back another time. I come to find out that there is not a section to load gift cards on like every other major company from Starbucks to chick fi la. I’m not giving it a 1-star because of my poor experience in store. I am giving it a 1-star experience because you the app will only take new money from a debit card. I am not able to use my “Krispy Kreme Gift Card” which are American dollars that are only valid at a Krispy Kreme..HEMpINEMVersion: 19.2.0

App Not Letting Me Submit Past ReceiptsPurchased donuts a couple days ago and tried entering in the info to collect the points. Keeps giving me a error and asking me to try again or contact customer service. First, I am submitting the correct info within the 30 days allotted to enter in past purchases. Second, the only way to contact them is through mail. I cannot find a phone number, email address, or chat option. They need to step up their gain when it comes to customer service. Please reach out because I don’t want to miss the opportunity to get my points when I spent about $20 at your store.ValuedCustomer7Version: 2024.10.01

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