Starbucks Customer ServiceStarbucks Coffee Company

Starbucks Customer Service

The Starbucks® app is a convenient way to order ahead for pickup or scan and pay in store. Rewards are built right in, so you’ll earn Stars toward Rewards with every purchase.

Mobile Order & Pay
Customize and place your order, and pick up from a nearby store without waiting in line.

Pay in store
Save time and earn Rewards when you pay with the Starbucks® app at many stores in the U.S.

Rewards
Earn Stars towards free food or drink Rewards of your choosing. Receive personalized offers as a Starbucks® Rewards member. 2 Stars/1$ with a Starbucks Card, 1 Star/1$ with cash, credit/debit, and PayPal. Restrictions apply.

Send a gift
Say thanks with a digital Starbucks Card. It’s easy to redeem a gift from email or in the Starbucks® app.

Manage cards
Check your Starbucks Card balance, add money, view past purchases and transfer balances between cards.

Find a store
See stores near you, get directions, hours and view store amenities before you make the trip.

Music
Discover what songs are playing at your local store.

Tip your barista
Leave a tip on purchases made with the app at many stores in the U.S.

Starbucks App Comments & Reviews

Starbucks Positive Reviews

Easy tippingWhat I really love about the Starbie’s app is 1) you can leave a tip through the app (which you cannot cannot do with a debit card, and therefore to use a debit card to pay you have to have a side hobby of saving quarters to tip baristas with); and 2) touchless payment. Free coffee now and then from redeeming stars doesn’t hurt either! Related to the tip, here is something I figured out about redeeming stars: if you pay for one transaction all with stars, then there is no way to tip the barista through the app. That’s no fair to the barista! So I usually save my stars until I'm also getting coffee for a friend or two, and pay for all but one drink with stars, and pay $ through the app for the one drink. Then I can still leave a tip through the app to cover all the drinks. Yay! If I dont have friends to share coffee with on any given day, I can always just buy a coffee for the person behind me and thereby still be able to tip through the app. It’s fun!! Personal note: I’m 20+ years sober and can’t have carbs anymore due to diabetes. Thank goodness for espresso with stevia and cream!!! It’s a party I can still enjoy!!! “🎵Life’s simple pleasures are the best! All the little things that make you smile and glow🎵”.Version: 5.20

App update lost some helpful featuresThe mobile app is so useful, however, the last update seemed to have gotten rid of some features I found helpful. For one, I don’t like that now when you go Into the history, it no longer shows the date and time of your purchase, so if you need to take a screenshot of your “receipt” it does not include the complete purchase info, which renders it less useful. It shows a receipt number, which is not useful to me, and it is inconvenient to have to screenshot both the history list AND the purchase itself. Why did you get rid of this? Why fix what wasn’t broken? Also, you have removed the date info for the Starbucks cards. It was helpful to have the info on the start dates of my cards to differentiate the cards, especially the similar ones. It used to have that info before. It also is frustrating when the app does not let you choose the store you want and sometimes suggests some faraway store. It would be helpful if it also told you reasons why you are unable to use the app - ie, store shut off mobile orders, store is closing, etc. Otherwise, you think it’s your phone or app and you waste a lot of time. I also would like that the app kept the history details for the “free” items, because just because it’s free, doesn’t mean you don’t want to record WHAT you had. But, for the most part, I like using the app..Version: 5.2.1

Love the app but most stores are slow to make your mobile order!The app is almost perfect. I wish you can customize the mobile orders a little more like put someone else’s name on it when you order for someone else. But that’s not my big gripe and why it only gets 3 stars. There are two reasons. First of all, one less start is due to store locater being slow half the time unless it happens to be your store that you note as a favorite. The 2nd reason, and it’s a big reason, is that most stores are now very slow to process your mobile order. I can expect 5-10 more minutes on top of what they estimate for you. A lot of them just say they have many drinks. Well the system should have factored that in. If you give estimated times then factor in how many drinks just got into the system. I do think many stores just don’t pay attention to the mobile orders as much. I literally see them pull the labels out for those who are at the stores ordering and let the other machine that has the mobile order sit there longer. Starbucks: If you want more people to use mobile order then have your baristas pay attention to the mobile order labels being printed. Those are your most loyal customers and don’t want to wait 10-15 minutes for their drink to be made. It defeats the whole purpose of having mobile orders!.Version: 4.4.6

Recent VisitI make frequent visits weekly to Starbucks . I look forward to my visits & Generally always experience polite staff & good service. Today not so much the case at the Triverton Rd location in Fitchburg Wi. I mobile ordered drinks & went inside to purchase a gift card. The store was empty & 1 staff was taking a break & another doing what appeared to be inventory. Went to the register and was greeted by catrina with slight irritation that she was being taken away from her inventory duties. Once given my mobile order (which wasn’t ready even though ordered 10 minutes prior to arrival) I only received half my order and mentioned I was missing something Catrina seemed irritated once again. Then asked for a small water after quickly tossing it on the counter already walking away asking if I needed anything else. Before I could resend her head was down looking at her inventory again. I replied how rude & continued to get a disgruntled reply from Catrina. I’m not sure if it was a long day? End of day? Doesn’t like her job? Or just she’s not meant for a customer service job. Either way I don’t pay a premium for coffee for rude customer service. Just thought someone should know..Version: 6.6

App is useful but not perfectThere’s tons of great things about the app but I’ll just say why I gave it a 4. Most of us are using the app because we want to grab and go. With that being said, it would be nice if the store information was updated more frequently. I ordered from the app because the store had drive thru pickup and in store pick up. I never do drive thru pick up because it is always so crowded, hence why I use the app. At this particular store, both options were available but when arriving there was a sign at the door saying in store was closed and to pick up mobile orders at drive thru. This pretty much makes the app useless. Please update info for store because I can always go to a different Starbucks to pickup my order. There also needs to be another method for mobile pickup. When arriving to pickup order, you have to wait for a barista to go to that area to be noticed, sometimes waiting for awhile. It’s not there fault at all, but I think there needs to be an efficient way to do this. I notice that when I mobile order ahead of time, the customers that order inside the store get their drinks first. Not sure how that adds up. The app is great though but it’s useless if some of these inefficiencies continue..Version: 6.2.1

Amazing And EasyI order on here very often and have for most of the Summer and it is so easy. You just order from the app and then pick up at the Starbucks near you. You don’t have to wait in line to order and instead get a separate line which moves quickly because everyone is picking up. I absolutely love Starbucks and I am obsessed with their refreshers and frappucinos. Overall, the app was well thought out and if something isn’t available I’ve learned all you do is call the store and ask if they have it and they’ll make it available on the app quick. I love the experience and the stars you earn. I end up having enough stars for a breakfast from the bakery the next time I get Starbucks. Thank you for doing such an amazing job and I plan on continuing to go to Starbucks in the future. Please don’t hate on the app. I haven’t had a bad experience and I’m convinced most of you are trolls. I hope this gets to Starbucks customer service because I truly do love the app and Starbucks as a whole. I can’t thank you enough for the quick and easy drinks almost every morning this past Summer!!! Five stars and absolutely amazing!!!.Version: 5.22

Needs Update after Removing Clover®️ MachinesUpdate ✭ ✭ ✭ : Originally gave 5-stars but there needs to be an option to order pour-overs specifically. Since all remaining stores removed Clover machines, whenever I order my Featured Dark roast with shots after 11 am, 70% of the time, baristas don’t know that they need to do a pour-over. So I get there and they say they used pre-brewed Pikes or bitter medium roast from the container and I just spent a whopping $8 - $12 (dep on # of xtra shots) on a coffee I DIDN’T ORDER and they have to dump it and remake it as a pour-over, wasting their time, my time, coffee, etc. So please, there used to be an option to order, let’s say, Verona using the Clover®️ and I could add everything I wanted. But Clover’s are all gone now. So just replace that feature with us being able to select the roast we want as a pour-over so the baristas don’t get confused. It’s such a waste of time. Original Review ✭ ✭ ✭ ✭ ✭ Very close to perfect app for my coffee habit. Love ordering ahead or even in the store ordering from app. I feel like there were one or two things I would have suggested changing or adding but I can’t think of it right now :).Version: 5.18.2

Okay but not perfectI love mobile ordering. I love that I can place an order from home, have it ready by the time I reach the store, and leave with minimal exposure. I'm mildly annoyed by how the app intentionally hinders itself when you don't share your location. I'm an adult, I know how to choose where I want to pick up from, and I don't need you to patronizingly tell me, "are you sure you want to order? Looks like you're too far away from the store!" Shoo, Big Brother. I really love and really appreciate that Starbucks is going the extra mile by closing stores to sanitize everything to the nines after reported COVID cases. Can you guys take a suggestion, though? Is it possible to mark stores that are closed on the app? To me, closing off mobile ordering and giving a message that "a barista here will be willing to take your order in person" means to me that the store is still open. I've TWICE now driven all the way to Starbucks only to find the location closed at 7 or 8 in the morning. Meanwhile the hours on the app, the website, and the oft-neglected location Facebook show that it's currently "open". Please please please, I'm begging, please make it so that the app can be a real-time reflection of stores that are *actually* open..Version: 6.3.3

Starbucks app and rewards program .I love the app for most part but it gets frozen or does not always update the purchase at times. Bonus reward is great for most part, only I feel I don't get offers based on my purchase but they want to sell. I have never received any offers to purchase teavana teas which is what I buy most often . I also buy other beverages such as latte, cappuccinos and frappes. I have not gotten any offers for that also . I don't like the fact some offer are time constraint related especially if it before 11am or between 11am to 2 pm. Due to work not possible to get starsbucks between that time or even stop over at one in morning if running late. Also they keep sending me the same offers over and over again of which I don't care of which combo of warm sandwich , protein box and a breakfast sandwich. If I don't use a offer , I don't receive a offer next week so I don't get bonus stars for two weeks. I love to receive the offers based on what I buy , bakery items only offers, teavana teas only offers and breakfast sandwichs only offer and also any purchase offers are good too. I can also deal with any bevearage purchase offers also..Version: 4.4.2

Reloading the Card Needs to be OptionalI would actually choose Starbucks so much more frequently if I was able to pay the total amount of my order instead of having to reload a minimum of $10 every time I order. Which I didn’t even know it was $10, I thought it was $15 because the lowest minimum of $10 isn’t the prompted amount. I want to be able to pay my order total- not give you my money like an ATM at a bank so you can use it at your free will until or if I ever order again. There’s no reason we should not be able to do pay as you go! Every Starbucks near my house and my job are high volume. I have to order on the app to ensure I won’t be late- regardless of how early or how much time I have. Wait time estimations are unreliable, using the app is so much faster and easier, however, I very rarely do because of the lack of pay as you go feature. I almost always choose competitors such as local shops, convenience stores, or Dunkin Donuts because I know I can be in and out of these places, unlike Starbucks. Ive ordered in Starbucks and waited on average 10 mins every time and that doesn’t even include the very busy days. You are taking away an added convenience and because of it losing potential sales!.Version: 5.6

Works great on iPhone but not on Apple WatchThe app is exceptional at what it advertises to do. I’ve been using it for years and it doesn’t give issues often, at least not often enough to remember. The watch counterpart needs a lot of work though and it saddens me because I like what the Watch app is setting out to do. The problem is the Watch doesn’t accurately update its information regarding your balance in your card or you star total on your rewards. It appears to rely on your phone to do that, so you need to open your phone app to have the Watch refresh and update its info—which defeats the purpose of the Watch! If that wasn’t bad enough, it’s bloody slow at updating as well which makes the experience more cumbersome. Overall, I love the idea of the Watch being able to do everything, from paying with it, to updating its information, reloading from right there, to even having the complication in your watch face to see how your rewards are doing and your balance. I’m still giving it four stars because the iPhone version works great and for most that’s enough but it’s still sad that the other version seems to be ignored from the devs..Version: 4.4.8

Recent woes with the appStarting with the positive, I love the rewards program and the free item notification visible when I open the app. I love mobile ordering and the ability to identify the closest location when I'm ready to submit an order. The woes begin here. Recently I attempt to put in a mobile order and get a message that the store I have selected is out of stock on the items I have chosen so I walk in and order the exact items it said were not available at that store. Today I got a message that this store could not accept mobile orders and walked in to ask why and they said they had been getting them even in the prior few minutes but many people complain about the mobile ordering not working right. Then it looks fine but when I get to the register and click on the pay button it just sits there. I have money on the app but cannot access it and have to return to my car for cash. So frustrated with the app right now. Further, if you want any customization to the order it is definitely not easy or intuitive. Keep working at it developers. We love the concept but the experience leaves something to be desired..Version: 4.4.2

Update fixed nothingI had high hopes that Starbucks would fix their mistakes when this update came out, but I was disappointed. The layout is still horrible. I dislike that the photos of items are huge, but the area you have to touch to choose an item is tiny. Then, when you touch it, there is a significant lag, where you can’t tell if the item is added, and the only indication is a tiny number on the bottom right. To add a second item you have to notice the tiny x at the top right and touch it. Then there are too many redundant acknowledgements when ordering. One out of ever four times I mobile order, I end up waiting a long time and finally asking about my order, only to find out the long pause before the final acknowledgement combined with the fact the final ack button is a black bar at the bottom, causes me to fail to order. Really, agreeing to pay should be the last thing I have to do. The app even has my GPS location so it knows I went to the store and waited 12 mins while it refused to send in my order because it is afraid I might go to the wrong store..Version: 4.10

Super convenient app, just have some suggestionsLove this app but I have suggestions to change for the better. 1) When loading multiple gift cards, the amount doesn’t go into a “pool” of what you have on your account already. Pretty annoying honestly cuz there was a point where I had a dollar on one, 12 cents on another, and then money loaded already on my account. Had to scan 3 times because of this. Not a major inconvenience but I just feel like this could be betters. 2) Along the lines of that same issue, now I can’t edit those gift cards that I’ve used up to delete them so I have about 8 cards with no money on them. Once again just an annoyance I have since I use this app all the time. 3) Ya’ll took away the week to use the reward for your birthday down to 24 hrs. Also you have limited to being able to use any rewards to Starbucks specified locations. I use the Starbucks that happens to be at the Marriott in SLC since it’s right next to my school. Would be way nice if I could claim my rewards at that location since I spend majority of my money there and happens to be my most convenient location..Version: 5.4

Starbucks is my treat to myself!I enjoy a Trente sized Green Iced Tea. I don’t have any pumps of sweetener and no water. I try to get the maximum benefits of the undiluted Green Tea for weight loss and anti-oxidants. I am a Gold member and drink my first Green Tea at the store. Then I take advantage of the free refill to enjoy the rest of the day!! The Starbucks employees are so friendly and go above and beyond to make sure your meals are just right. I love the new turkey sandwich for the Thanksgiving and holiday timeframe. It even has cranberries and some stuffing inside! Totally delicious!! I have tried almost all of the breakfast (anytime) sandwiches and their other warmed sandwich variety. Just had a grilled cheese sandwich after visiting a store that was sold out of every other warm sandwich. To say the least, I was craving a few of my favorites, but the grilled cheese was very tasty and loaded with cheese!! I am not a big coffee drinker. However, that goes to show you that Starbucks is not just about coffee flavored beverages!! Download the Starbucks app and join the rewards program. The benefits are more than worth it by earning free beverages, food or their out of this world desserts!!.Version: 4.4.6

Muir Station Martinez Ca.Hello: I have been doing she’s a Martinez Muir station Starbucks for a majority of my adult life this is by far my favorite Starbucks. I can’t say this about every merchant I’ve been to but for some reason this Starbucks has the best stuff from morning to evening. I go in there first thing in the morning; all of the morning people are so pleasant friendly, caring, giving, and wonderful. Not once has anyone ever been rude to me my husband or my son. The evening people they are all just as wonderful as we all know in retail or any other type of business all the strong people usually work in the morning but for this place the evening people are just as wonderful I have never had a bad encounter with anyone from the Starbucks. That says a lot because the type of work they do they’re in countering all types of people through this pandemic and it can take a toll on you. If I had money to give each and everyone of them a gift I would but letting them know that I appreciate them all very much. I just want to thank them for taking care of me, my husband, and my son. Kaye, Calvin & Calvin Jr..Version: 6.6

Love the app, but tired of all my fave drinks being taken away!!Love the app and the service for the most part is outstanding!! Just wonder how much longer I’m going to use the app, or go to Starbucks at all?! We used to visit Starbucks on a daily basis, now it’s maybe once a week, and sometimes not at all, and that’s just because my favorite drinks keep getting taken away!!!! It started a couple of summers ago with the cool lime refresher, which was my family’s year round all time favorite drink!! We tried to find another refresher, but none compared!!! There wasn’t another drink even close!! We switched to the hot citrus defender tea, and it’s gone!! We finally settled on white tea lemonade, and now that’s gone too??!! What gives?! What’s more basic than white tea?! We’re running out of things to drink!!! PLEASE bring back just ONE of our favorites!!! There are plenty of over sweet fruity drinks, cold drinks laden with coconut milk, but nothing anymore that’s just light and refreshing-cool lime, white tea lemonade. . . I can’t believe we are the only ones that crave something a little simpler and lighter. . .just tired of going and paying high prices for drinks I don’t really like. . ..Version: 5.19.1

Love ordering aheadI adore being able to order ahead, I time my order so it’s always ready when I get there. The I choose when I see the length of the drive the line to go inside and pick up or grab it thru the drive thru. It makes me happy when things flow nice like that. My only sort of complaint is only a partial complaint because I do still appreciate it. The stars to dollars spent ratio....earning 1 star per one dollar spent and 150 stars to get a free drink. I do however always preload money to the app to scan and pay so i get 2stars per 1 dollar spent. This is my qualm- I spend $8.43 for my preferred drink at least once per day m-f and I earn a free drink every weekish. I enjoy the free drink but the realization that I had to spend $75/ at 2 stars per or $150 at the normal rate to get a free coffee is insane! Maybe it’s just me but I don’t realize how much I spend on coffee until I redeem my stars and it hits me. Maybe a different type or additional loyalty bonus would be nice. Love love love my coffee everyday though... venti cafe vanilla Frappuccino, no whip, triple shot affagatto style.Version: 6.5.1

Removed drive-through symbol on map for stores.When they forced the update on this app, all the stores that had a drive-through now no longer have the car symbol to indicate it has a drive-through. You must now while driving, tap filter, tap drive-through, tap show stores before it will show you only the stores that have drive-through‘s. They took a fully functioning app and made it into a “I’m going to get into a car accident “app. They also made it so that it shows you all your previous stores while looking at the map. No matter how far away those stores are. How about showing me the closest stores since that’s where I’m located. If you want to see the closest stores, you have to scroll at which point the map is no longer visible. They took a fully functioning app and managed to completely screw up the user interface to make it where I would rather just pull into any other coffee shop I see with a drive-through rather than find a Starbucks. This has to be one of the dumbest updates to an app I have ever seen. They basically make it so you cannot find stores..Version: 4.8.1

Almost great!What I loooove about the Starbucks app is that you can put in an order and the store will start preparing it so that it’s ready when you arrive! No checking in from 100 feet away etc and then waiting around almost as long as if you had just ordered in person (looking at you McDonald’s). But what the app needs is a map that is clickable versus a list of stores close-by. (Yes there is a map but it doesn’t do anything). About 20% of the time it can’t find my store, sometimes the store I want won’t even show up on that un-clickable map. Plus there are so many Starbucks in some areas that it’s easy to pick the wrong one from the list. It’s a little infuriating scrolling to find the right store while sitting at a stop light, then the next stop light, then the next stop light, and oh -I’m already at the store (and no you should not app and drive, but most of us need to get to work on time let’s be real here). Maybe at least create a favorites list that includes up to 5 stores at a glance? That would be extremely helpful..Version: 5.5

VERY CONVENIENTIt’s easy to navigate, very informative for offers and new menu items. The convenience of having the app function across devices (I love the app on my watch!) and with your card is awesome, and the instant balance makes it great!! I don’t like how it changes the screen brightness. I understand that having a bright screen is useful for the scanner, but too often the screen snaps back to being too dark after I close the app and it’s extremely difficult for me to see it in direct sunlight to readjust the brightness back up to where I need it. My sister has the opposite problem, she’s light sensitive and gets blinded by the app switching to the scanner screen. This is something that needs to have a setting rather than being automatic. I am happy to brighten or dim my phone for the sake of the reader, but having my phone sabotaged by the oscillating brightness is very difficult for people like me who struggle with seeing devices. That’s why I try to only scan my watch at the register, I avoid using the app in harsh light, or bright sunshine because of the effect it has on my phone settings..Version: 6.4.1

Favorite mobile ordering app!!Mobile ordering is such a frustrating & confusing experience with most establishments, but the Starbucks app is my all time favorite!! Not only is the app easy to navigate, the options are almost as endless as if you were ordering in person. You can easily rack up rewards from ordering or scanning your purchase from the app. They also have special offers and games for stars/free rewards without any purchase whatsoever. If you have a regular order like I do, they sometimes save it for easy access on the first page you open the app to. I also load money onto gift cards through the app for double stars, and it automatically selects the gift card I use for me at checkout. The staff is so quick to make my order as well. They could have cars wrapped around the building, and I would go inside to pick mine up a minute after ordering through the app & get it immediately. Whether you like coffee or tea or even just cake pops, it’s definitely worth a download!!.Version: 6.1

At least it supports Apple WalletThe app is okay. I only really use it to see how many stars I have and to reload my card. My primary interface with the entire ecosystem and purchase experience is via the Apple Wallet card (so the support for that is good). If I could also use another means to complete a mobile order, I would. I still has several issues. It doesn’t refresh my balance. I have to go into Apple Wallet to see that. Very odd. I also think that any challenges and games to incentivize more visits should happen in the app, versus today, which requires a separate login in a web browser. Other issues are really around how busy the interface is and how many steps it takes to actually order something. Seeing people in line realizing they need to add money and then just paying by card directly shows you how the design is more of an interference to the process. Another thing is the mobile ordering process. I would love to have a shortcut order for mobile so I don’t have to confirm via multiple steps every time - yes, I know the distance of my store relative to my position so I don’t need a reminder or a warning..Version: 4.5

APP LACKS CUSTOMIZATIONThe app lacks a lot in Customization of drinks. Because my husband is doing Keto and is Diabetic, he needs to avoid Sugar and Milk. He would like to order a Hot Chocolate made primarily with Water & an extra splash of Heavy Cream, and Skinny Mocha Syrup. He can customize with several kinds of Milks, but there is no place to have it mostly made with Water with a extra splash of Heavy Cream. Even though Water is not Milk, couldn’t you add water into that section, so he can make this drink fit Keto? Also, it would be nice to be able to order a Cold Chocolate with ice, Water, extra splash of Heavy Cream, and Mocha, but there is no way to do that either. You recently discontinued the Skinny Mocha Syrup, which worked much better with Keto and Diabetes than your regular sugared Mocha Syrup. Please, consider putting this back on the menu. Also, since Pumpkin Spice is so popular, it would be nice to have a sugar free Pumpkin Spice syrup option. Please don’t forget about your Diabetic customers who need to avoid sugar, and your Keto customers who want to avoid milk..Version: 5.20

SuggestionHello! I love your stores, your products, and your app. I am dieting and trying to count calories. I have searched the web , your website, the app, and MyFitnessPal for different drink orders that I have tried from Starbucks. Although there is a lot of variety I sometimes cannot find the correct drink to calculate the nutrition info, I feel like the most convenient and practical location for this information would be the starbucks app. When I change the syrups and milks in the app it only has the standardized nutrition info. The app does not change the nutrition info with the syrup/milk preferences. If you could get the app to change the nutrition info based on the selections made it would be very helpful in determining the best choice options in my diet. I currently go to Starbucks at least one time a week- sometimes as often as four times a week so this is a frequent issue for me. It probably seems very small, but I would think others wanting to make healthy choices would also want this info..Version: 4.4.2

Less Care, Rushed DrinksI’ve noticed lately that drinks being made with a rushed demeanor instead of how baristas used to be trained...which was putting care and effort into making drinks. I live in an area (San Jose) where I am able to visit several different Starbucks throughout the week when I’m out and about. So, this review is not regarding one Starbucks in particular; I’ve seen a change in the quality of training baristas. For example, I have recently taken a like to the iced matcha green tea latte. No matter which Starbucks I’ve ordered that drink from in San Jose, the drink is made with too much ice, which fills up 3/4 of the cup when I’m done drinking the drink. I’ve requested light ice many a times. When I’ve done this, the drink isn’t filled up to the top. When I’ve questioned this concern to baristas, I’ve had different responses...from, “It’s due to the foam from being shaken” to “We aren’t allowed to fill the drink to the top.” This frustration has caused me to become bitter about ordering the drink I love and to stop ordering it. Hopefully better training on making drinks improves and customer service at the Starbucks sites improve..Version: 5.8

A Possible life saving app suggestionThere truly needs to be either a comment section or allergy section when ordering something through the app. I have a severely anaphylactic milk and almond (so almond milk) allergy. I request coconut milk every time but it is not always acknowledge because it gets busy and things get rushed but I have saved myself countless times by stopping the barista after they pour milk in my drink. I always get there early to try to watch them make it if possible and cannot use drive through anymore because I was given milk in a drink and obviously didn’t get to see them pour it. I had an anaphylactic reaction in parking lot luckily I had a friend (and nurse) with me. This was not the first time and I stopped going to Starbucks for a while because I was super nervous. But I am back to being a daily customer. Allergies are, most of the time, very serious and dangerous. And if there is a place when order that says *ALLERGIES* where underneith you can write what yours is and have Starbucks employees know to look for that it could be the difference between a Emergency room trip or enjoying your coffee. Thank you.Version: 5.7

Flawless AppLiterally, there could not possibly be a more perfect app. It tells me when I'm near a Starbucks.. which is very necessary moving from the west coast to the east coast where they're not on every single corner anymore like I was used to. I get free drink rewards just by buying drinks that I love and was going to buy anyways. I can order online so when I'm running late for work I literally just run in & it's sitting ready for me on the counter (personally my favorite perk). I know when all my favorite drinks are back in season & on special. There are "games" I call them, that give you 3 menu items (which normally are things I regularly get anyways). if you buy these 3 things within a certain span of time you'll get 100 stars for. Every 125 stars I get a free drink or food item which accumulates very quick, especially if I'm on top of the games and offers for the week. ONLY thing I could say to "complain" if this is even a complaint... is I wish Starbucks offered bingo more often lol.Version: 4.4.2

System Glitches Unacceptable IMOExcept when I’m in the drive-through line, waiting to order and I try to reload my card and for some reason the app interacts with the internal Wi-Fi of the store and doesn’t allow me to reload my card. I have had to pay cash and miss out on points or use a credit card that is not part of my Starbucks profile or debit card that is not part of my Starbucks profile and there but I also miss out on points not to mention the one or two times that I have gone through the line without my wallet at all because I expect the app and my phone and Apple Pay to work and yet because of the interference with the system or overload of the app because there are too many users at once using it?? I don’t know what the reasons are but they are extremely frustratingHonestly unacceptable for a corporation as large and lucrative as Starbucks. Especially for customers that are as loyal as those of us that use the app on a daily basis are we’re spending large amounts of our income at these locations and the app should work every time..Version: 6.2.1

Make chosen options clearer before purchaseSo, this isn’t the first time this has happened, but I hope it will be the last. I pass two Starbucks on my way to work and the app always choses the first one I pass as my default. That one (Keystone and 116th in Carmel, IN) is a nightmare to get in and out of, so I choose the one closer to my office. I chose the one next to my office this morning and placed my order, but maybe I didn’t tap the location hard enough because my order went to the other store. I stand around for about five minutes (this is 20 min after I placed my order) and finally open my phone to discover that the order is at the other store. So there sits my breakfast at this moment, because I’m not going to all the way back there when I’m already right next to work. That sucked and I’m pretty hungry now. Please change the app to make store confirmation clearer and double-check it. The location that your order is going to is probably the most important part of mobile order..Version: 5.2

An old friendI have been a Starbucks person for many many years. We moved several times in the state and each time I made sure Starbucks was near by. Before I retired and I was a busy and hard working employee Starbucks was my go to for breakfast snacks and coffee, for coffee beans and other items I would give as holiday gifts. Finally I bought an espresso machine and was making much more consistent shots than I got at Starbucks. I still found myself going back to Starbucks for their seasonal brews and during the week on my way home or to work. I even found myself stopping at Starbucks after grocery shopping and that was an out of the way trip but I needed to go and get my latte. I am retired now and moved to an affordable place were the closest Starbucks is half an hour away going on a 70 miles per hour interstate highway. I don’t get there very often but I miss my old friend Starbucks. My card still good, does not get refreshed as often. Planning on going this weekend..Version: 5.0

Being Back Tipping Feature!I absolutely love the ease of using an app on my phone to pay for my daily coffee(s) - as well as earn points for future “free” coffees! Awesome. Would give this app 5 stars, but was frustrated when your recent update (within the last few months) took away the feature to be able to leave my tip...I asked every barista each time I went through, I researched it online - like for way too long - and NO one knew how to get the tipping option to come up. I just inadvertently discovered HOW TO TIP!! You have to exit out of the card you have them scan (going back to the home page), then click on your “History” (??? Why???) and once you’re there you will see allll of your past transactions. The transaction at the top is the CURRENT transaction and it says “Would you like to leave a tip?” and gives you the dollar amount options to select and then your transaction price goes up by however much you tipped! Yayyy. Tip your servers/baristas : ) and Starbucks, make it easier for app users that rarely have singles in their wallet!.Version: 5.20

Everything Starbucks 🌟What can I say? I love me some Starbucks to the max! I was never much on standard American brewed coffee hot coffee no matter how much cream, (never sugared yuck). My mom taught me the difference between good brewed coffee starting with the bean & it’s possible flavors so now I “get it” & occasionally enjoy a great cup of good coffee still cream only & black if it’s really good. (It’s better paired with a pastry that way). Anyway since Starbucks came to Cali finally... boy has my love for coffee improved❣️WOW 🥰 Their recipes are en pointe! I love espresso to the max now & try to mimic them at home but not always with the same results. I love Starbucks as a company for their history, high standards, baristas, quality products, fair trade ethics, ideas, foods, cozy stores, music, atmosphere... everything❣️occasionally there’s that 1 careless inattentive order taker or barista that doesn’t follow the recipe or protocol which I call them on cause they can cause the company reputation to falter & it’s not me to pay high dollar for a beverage especially unless it’s that good!!!.Version: 5.11.1

Rewards systemI love the app, it is convenient however, the rewards are cost effective from a business stance but unfortunate for the consumers. With the old rewards star system we as the consumer would be rewarded after the 12th drink which was gratifying, but now we have to purchase much more to receive a free drink! I understand from a business prospective it is overall cost effective and money saving to have the new reward stars system in place therefore it has made me not want to purchase my daily coffees from Starbucks as frequently. There are so many smaller retail coffee shops now that one can choose from that truly appreciate their clients and maintain a greater rewards system in place which makes one feel valued and appreciated. Understanding that we have choices with coffees that are extremely comparable to Starbucks have truly made me steer away from visiting and purchasing my daily coffees at Starbucks and supporting my local and small business coffee shops. Again, I love this app, love Starbucks but I wish you could bring back the old rewards system!!.Version: 4.6

Starbucks member for 6 yearsI have had a Starbucks rewards card since 2012. I am an avid coffee drinker and personally love all the different selections and options and how every store can have its own theme. During the summer of 2016 i visited a Starbucks in Newnan, Ga and they had a chalk drawing of the flat globe and the coffee that starbucks imported south the equator from all over the world and it was so beautiful to see the description of all the countries that this business GIVES business and opportunities to. The app is easy and the constant up to date features makes getting your caffeine fix pain free and enjoyable. You can reload manually or have it auto reloaded. You can pay with your app ahead of time. You can get notifications of new drinks new ways to earn stars. Not to mention the perks of the be a gold card member and app holder is first dibs in line when you order with the app and free birthday drinks. Constant opportunities to get millions of stars and the app have fun games sometimes. so don’t hesitate !.Version: 4.4.8

Star RewardsI’ve been a longtime gold card member, and have watched your many changes made to the rewards program, all with the common theme of giving less and less to your loyal customers. First, you reduced the stars given per purchase, then you did away with bonus stars given for making multiple purchases in a given time period, and now you’ve made it virtually impossible to get rewards for purchasing coffee to brew at home by doing away with the star codes, and now requiring we upload our sales receipt, which, like I said, is more difficult, and time consuming than the 5-stars given per item (formerly 10-stars per). With your prices continuing to go up, while market prices for coffee beans have stayed relatively stable, it really seems like your straying from your original business model, and are now all about the money ... or rather how much you can get out of us, while giving less and less in return. I find myself asking, more and more, is your coffee really worth buying when I continue to feel you care less and less about the customer.Version: 5.9

Love tracking rewardsI just love being able to track all of my rewards and the games are fun when they have them..Version: 4.4.2

Starbucks appEasy and efficient .. allows me to know exactly how much I have on my card , how many stars I have and all new offers available .. I really love this app.Version: 6.7

StarsI love Starbucks but because it is quite expensive I can only allow myself 1-2 drinks per pay. By the time I would get any amount of stars built up to redeem they would be expired. Why do they have to expire??? If they could build up like every other store/reward program you would be getting 5 star ratings all around!.Version: 5.19

App is great but few locations left to pick up an order!The app is great but Starbucks no longer offers convenience. Closing so many stores has made it inconvenient to have my daily coffee. I am spending far less money at Starbucks. The strategy to close so many stores is backfiring..Version: 6.7

TippingVery hard to tip in person or ordering by app in advance..Version: 6.6

Good but need more customizationI love being able to mobile order and doing it on my phone is so easy however it’s a bit more difficult getting certain customizations (ex. different kinds of cold foam) so it would be helpful adding more to the app!.Version: 6.6

So soThe app is okay but you can’t write notes to the specific store you’re ordering from which kinda sucks... I like that the app is fairly easy to use / navigate so that’s a plus..Version: 6.6

Tracking has never worked and warming option missingEverything about the app has been great over the years EXCEPT it has never chosen a Starbucks location near me even though I have location turned on. It always defaults to the Starbucks I ordered from previously. I always have to search on the map where it does show my current location and I have to manually select the closest location from the map. This has been happening for all versions of this app over the past several years since I first installed the Starbucks app. Also the warming option for muffins(I only order the blueberry yogurt muffin so I cannot say for certain others are affected) is now missing. And coffee cake has never offered the warming function. Employees at every location thinks the option is there until I show them it is not..Version: 6.6

Option not available4 stars because I don’t think Canadian app has the option for vanilla sweet cream cold foam.. I wish they had it in the app.Version: 6.6

No foam & special instructions optionI really wish there was an option to have no foam with ALL drinks as even though some drinks are not supposed to be made with foam, which is why it’s not an option, they are still made with foam which is very irritating to be spending so much money on a drink to have half of it being foam. I also think a special instructions option or box would be helpful so I could preorder my specific drink on the app rather than going in bc there is no option to have it made to my liking. Other than that I love the app. Mobile ordering is a game changer & love the point system!!.Version: 6.5.1

CurrencyWhy is my app in USD not CAD? I am in Canada..Version: 6.5.1

Eh it’s okayThe app is good and I like how they show you offers and keep track of you’re points and purchases etc. But they need to update the app you should be able to customize your drink more and add things like vanilla sweet cream cold foam or different cold foams in general not just cinnamon or regular etc. The Canadian Starbucks app is lacking compared to so many others and they don’t listen to advice. There really needs to be a change in the app..Version: 6.5

Did not receive double starsI was supposed to receive double stars on May 5 but only receive my regular stars. Can you please credit me the difference? Thank you..Version: 6.7

Affordable bagelsFor under $3, grab a delicious bagel, ask for butter and have it warmed up. They are delicious and easy on the wallet..Version: 6.7

Starbucks teams!Perfect opportunity for me to acknowledge the best teams in several locations. Bathurst/Sheppard team 4stars!!! Rimrock team 5!!!! Angela Boccia 💜.Version: 6.7

Great appLove the app but y can’t I order when I have the language set to French on my phone? I have to switch back to English every time I want to order..Version: 6.7

Great but could use some improvementsLove the convenience of the app but my orders sometimes don’t go through. Also would appreciate it if I could transfer the American dollars on my American gift card to my Canadian gift card!.Version: 6.7

Great Service! Great Choices!Fairview St, Burlington Starbucks is Great!! I’ve made a bunch of Office Runs for my super staff! The Staff at this Starbucks is fabulous, they have always prepared our orders perfectly! I order from my desk, leave immediately, and I’m back in 12 minutes with 12-15 drinks and a few treats as well! Impressive! 🌟🌟🌟🌟🌟.Version: 6.7

Awesome 👏Amazing.Version: 6.7

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 6.7


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