Starbucks Customer Service

Starbucks Positive Reviews

Caramel Ribbon Crunch Frap with 3 Affogatto shotsI love a venti caramel frap or caramel crunch frap with 3 affogatto shots, but every time I go to the drive thru in El Sobrante, CA they either blend them in or forget to put them in at all. I know what they look like since I buy them everyday from other locations & the same young lady tries to tell me they make them different & the shots drain down the center of the drink, that’s why it looks different, I looked at the bottom & tried to stir white the straw to get the dark espresso liquid to mix & it was real thick no dark liquid anywhere in the drink, it also looked like they put whip cream in the bottom poured the frap in & then added more whip, caramel & no crunch anywhere! I said they blended the shots by accident right? She said no your shots are in there & then closed the window & turned away! How rude & I will never go thru the drive thru there again! If I ever go back there at all! I’m thinking of not going to Starbucks anymore & switching to Peets instead. When you pay an extra $3 for your drink you should get it the way it is supposed to be. Every other locations this drink is done right so I know what it looks like! I spend $9 for my frap & over $200 a month to Starbucks just in drinks(not including the $50-$75 a month on food. You might not care how you treat your customers but I don’t have to spend $250-$275 a month with Starbucks to be dismissed by a rude employee..Jm@edVersion: 6.20

Emerson,GA STARBUCKS locationI was visiting my local Starbucks as I do every day this morning. The Lake pointe/Emerson, Georgia Starbucks. Location has to be one of my favorites. Whoever put this team together hit a home run. It was a very busy morning as it is most mornings and I marveled at how all of the employees were scurrying about doing their jobs and stopping to help others just with simple little task in between their own task. I counted eight employees at one time just moving about taking care of business. It was refreshing to see an attitude that is “let’s get done whatever needs to get done” instead of “it’s not my job.” This fine group of people have a great thing going and I really do appreciate them. They are always very purposeful in greeting everyone as they come through the door and in addition, bidding them a good day as they leave. Most Starbucks that I visit are very efficient, but this store is far and above the others, when it comes to the personal touches and great service. I have yet to meet an employee at this location that is not personable and very kind and genuine. Please give a big thank you to my local Starbucks family. They are all doing a great job and I hope they do realize they make a difference in people’s day. John Read.John M ReadVersion: 6.44

You really need to fix these issues, StarbucksThere have been countless times where I’ve placed an order and when I get to the store, they couldn’t make it for one reason or another. You need to provide us with an option to refund the order from the app. Sometimes I don’t want to order something different - I’d rather get nothing but because I already paid for it, I have to choose something else. This evening we tried to order a decaf drink and for whatever reason they couldn’t make it so we ordered a refresher. I asked the barista if there was a price difference and her response was “don’t worry about it-it’s ok”. When we got home I looked at the prices of each drink and it’s over a dollar difference in favor of Starbucks. At this point, I’m sure I’ve lost out on at least $30… I’ve tried to get refunded a few times and each time the barista isn’t able to refund and tells me to contact corporate. Are you kidding me?? I don’t have time for that! Another thing that has happened countless times, is when I’m a day or two away from earning a reward and then my local Starbucks can’t process ordering ahead and my schedule normally doesn’t allow time to go in to the store or wait in a 20-30 minute line. The convenience is great WHEN everything works like it’s supposed to. I’m a bit disenchanted until at least refunds can be done through the app..Monroe214Version: 6.17.1

NEEDS UPDATESI’ve been using the Starbucks app going on 4 years now. The app is showing some major glitches as of late. Twice in the past two weeks have I not received my mobile order because the app randomly “auto selects” a different option and then even after I reselect the correct option it will then for a second time reselect the WRONG option. Unaware of this I don’t notice and as a result don’t receive my order. Per example it continually selects an old store I haven’t ordered from in months, I will change it to my current store and again without me noticing it will auto select the previous store. I then find out when I get to the correct store and my order wasn’t placed. Today the app “auto selected” an old seasonal gift card rather than my gold card that I use daily to order with. It showed the picture of my gold card when I placed my order but the last four numbers were different, the picture just hadn’t changed. So when I arrived to pick up my order I open the app to see it yet again had not placed my order. The Starbucks store teams and customer service are always gracious and fix the issue which I greatly appreciate! However this is unacceptable that the Mobile App can not deliver the same results and continually cause failed orders..Josh-88Version: 4.6

Personal serviceI believe in personal service. Saying hello when someone walks through your door. I used to go to the Starbucks on Jefferson and osuna near where I used to work about 5 years ago. They knew my name everyone who walks in they stop what they were doing to look up and say hello. I have not worked near that location in 3 years. But when I go to it. They still know my name. It always amazes me and gives me a sense that they truly care for their customers. I know in retail workers don’t stay long at one place but I use the mobile app and my name is on the cup. Really easy to know because my name is not very common. Unfortunately I am no longer close to that store and have to use another one. I now go to the Starbucks on Golf Course and Paseo Del Norte on my way to work. I come to this store at least once a week or more a week. But to this day I have not yet got a hello and no one know my name. They don’t look up or stop talking to each other. I have been going to this Starbucks for 3 years and feel very unseen and I don’t think they care much. A hello would be great. Hope every store can be as amazing as the store on Jefferson and osuna. I try to visit that store when I can. Love you and really appreciate the staff there..PxB01Version: 6.45.1

Works 4 MeYeah there’s problems that happen, but nothing that can’t be fixed. Example (My fault): I accidentally ordered from an incorrect location. I was embarrassed but told the barista. All she did was ask to see my order and she fixed it. Example (Starbucks error): hey it happens, it’s a big company. I ordered my drink and picked it up & drove away. Not until I was a good ways I tasted my drink. Blah! It tasted of Mint. Sorry mint lovers, I just don’t like to eat or drink toothpaste flavored stuff. I called Starbucks number listed on the app and I was refunded via the app. Stuff happens but this app is helpful. I’d love to see more Starbucks games- I want to Win! The one thing I want- is to be able to order and buy a cup of water and/or just a cup of ice on the app. I also want to be able to order a drink from RESERVE Stores- it’s very frustrating trying to order multiple drinks and some are Reserve and the others “normal”. I have a shop near my business and I regularly order for my employees but we don’t have the time to wait for a Reserve drink. I was extremely disappointed with Starbucks when I went to the Chicago Roastery and told the entire store does not redeem Stars. My company goes once a year for a week to Chicago and we go to the location a lot while there. We should earn PLANETS there. That was very disappointing we see that location like our Disneyland..Your Sister MenVersion: 6.48

Mobile order took extremely longI purposely sent in a mobile order so I didn’t have to wait long for my drink once I got to the store. I put the order through at 10:56 as my sticker said. It said my order would be ready approximately at 11:04, and I got there at 11:08 and it still wasn’t ready. People on line were getting their drinks, other mobile orders were being put out, drinks that came through AFTER my order was put through because I looked at the stickers to see the times. I didn’t end up getting my drink handed to me until 11:18 which is almost 25 minutes after I put my order through, which is completely unacceptable. The purpose of putting the mobile order through was so I didn’t have to wait long for my drink. I might as well have just gone in and put the order through. I feel like I never win-I end up waiting a long time for my order in store because all these mobile orders are taking precedence and then when I finally do a mobile order, I have to wait even longer. I understand there’s a system in place that needs to be followed, and normally I don’t put reviews through, but what took place isn’t right. If mobile orders take precedence, why did I have to wait as long as I did for mine? Extremely disappointed at what happened..Melissa A OVersion: 6.50

App update lost some helpful featuresThe mobile app is so useful, however, the last update seemed to have gotten rid of some features I found helpful. For one, I don’t like that now when you go Into the history, it no longer shows the date and time of your purchase, so if you need to take a screenshot of your “receipt” it does not include the complete purchase info, which renders it less useful. It shows a receipt number, which is not useful to me, and it is inconvenient to have to screenshot both the history list AND the purchase itself. Why did you get rid of this? Why fix what wasn’t broken? Also, you have removed the date info for the Starbucks cards. It was helpful to have the info on the start dates of my cards to differentiate the cards, especially the similar ones. It used to have that info before. It also is frustrating when the app does not let you choose the store you want and sometimes suggests some faraway store. It would be helpful if it also told you reasons why you are unable to use the app - ie, store shut off mobile orders, store is closing, etc. Otherwise, you think it’s your phone or app and you waste a lot of time. I also would like that the app kept the history details for the “free” items, because just because it’s free, doesn’t mean you don’t want to record WHAT you had. But, for the most part, I like using the app..Roninsakura33Version: 5.2.1

Love the app, but tired of all my fave drinks being taken away!!Love the app and the service for the most part is outstanding!! Just wonder how much longer I’m going to use the app, or go to Starbucks at all?! We used to visit Starbucks on a daily basis, now it’s maybe once a week, and sometimes not at all, and that’s just because my favorite drinks keep getting taken away!!!! It started a couple of summers ago with the cool lime refresher, which was my family’s year round all time favorite drink!! We tried to find another refresher, but none compared!!! There wasn’t another drink even close!! We switched to the hot citrus defender tea, and it’s gone!! We finally settled on white tea lemonade, and now that’s gone too??!! What gives?! What’s more basic than white tea?! We’re running out of things to drink!!! PLEASE bring back just ONE of our favorites!!! There are plenty of over sweet fruity drinks, cold drinks laden with coconut milk, but nothing anymore that’s just light and refreshing-cool lime, white tea lemonade. . . I can’t believe we are the only ones that crave something a little simpler and lighter. . .just tired of going and paying high prices for drinks I don’t really like. . ..Instrument SellerVersion: 5.19.1

One suggestionThis app is mostly useful - I just have one suggestion that I think would help your employees out: only allow orders to be placed in the parts of the store that are currently open (inside vs drive thru) & indicate those hours in the app. My local Starbucks keeps the drive thru open later than the inside of the store (which is fine). However, this is not indicated on the app, which still allows you to place orders for in-store pickup after the store has closed. Because of this, I mistakenly placed an order for the inside of the store and walked over to the Starbucks after the inside had closed to get my drink. The workers were kind enough to see me awkwardly standing outside and unlock the door, and they told me only the drive through was open, but I don’t have a car because I walked (this is a very walkable area). They kindly brought my drink out to me. As I was leaving, I saw another customer show up in the same situation. He had walked to the store which seems open per the mobile app; they explained to him the hours, and let him wait inside while they made his drink. I felt bad for the workers because they kept having to delay closing the inside because of this misunderstanding. Other than that the app is really great :).Helpster BVersion: 6.13

Technical difficulties in the appIt’s frustrating when the app isn’t working properly. I ordered a drink and used 200 stars, then I realized I forgot to order an item so I went back into the app to order it. I had 203 stars leftover after my 1st order, which was just enough for another drink. However, just as I tried submitting the order I got an error message and my order never went through. Now I’m out 200 stars but, I didn’t get to use them! Between the time and money it takes to earn and build up enough stars, (for something I can actually use), is frustrating enough as it is. It’s a Huge disappointment when your stars disappear but you didn’t even get to use them. I even showed the barista my app, (I kept it on the “error” message so she could see that I definitely had the stars and so she could clearly see the error message) but she either wasn’t listening or she just didn’t care- like whatsoever. Or, maybe she thought I was trying to get one over on her?? It definitely felt as though she was questioning my integrity, which I didn’t appreciate in the least bit. I don’t know if she realizes this or not but to question a customer in such a way is very demeaning to my character and was certainly degrading, uncalled for and quite unnecessary- to say the very least..Sarahs SweetsVersion: 6.48

Love the app but most stores are slow to make your mobile order!The app is almost perfect. I wish you can customize the mobile orders a little more like put someone else’s name on it when you order for someone else. But that’s not my big gripe and why it only gets 3 stars. There are two reasons. First of all, one less start is due to store locater being slow half the time unless it happens to be your store that you note as a favorite. The 2nd reason, and it’s a big reason, is that most stores are now very slow to process your mobile order. I can expect 5-10 more minutes on top of what they estimate for you. A lot of them just say they have many drinks. Well the system should have factored that in. If you give estimated times then factor in how many drinks just got into the system. I do think many stores just don’t pay attention to the mobile orders as much. I literally see them pull the labels out for those who are at the stores ordering and let the other machine that has the mobile order sit there longer. Starbucks: If you want more people to use mobile order then have your baristas pay attention to the mobile order labels being printed. Those are your most loyal customers and don’t want to wait 10-15 minutes for their drink to be made. It defeats the whole purpose of having mobile orders!.CattngoVersion: 4.4.6

App is useful but not perfectThere’s tons of great things about the app but I’ll just say why I gave it a 4. Most of us are using the app because we want to grab and go. With that being said, it would be nice if the store information was updated more frequently. I ordered from the app because the store had drive thru pickup and in store pick up. I never do drive thru pick up because it is always so crowded, hence why I use the app. At this particular store, both options were available but when arriving there was a sign at the door saying in store was closed and to pick up mobile orders at drive thru. This pretty much makes the app useless. Please update info for store because I can always go to a different Starbucks to pickup my order. There also needs to be another method for mobile pickup. When arriving to pickup order, you have to wait for a barista to go to that area to be noticed, sometimes waiting for awhile. It’s not there fault at all, but I think there needs to be an efficient way to do this. I notice that when I mobile order ahead of time, the customers that order inside the store get their drinks first. Not sure how that adds up. The app is great though but it’s useless if some of these inefficiencies continue..Falalalalalala5432Version: 6.2.1

Needs Update after Removing Clover®️ MachinesUpdate ✭ ✭ ✭ : Originally gave 5-stars but there needs to be an option to order pour-overs specifically. Since all remaining stores removed Clover machines, whenever I order my Featured Dark roast with shots after 11 am, 70% of the time, baristas don’t know that they need to do a pour-over. So I get there and they say they used pre-brewed Pikes or bitter medium roast from the container and I just spent a whopping $8 - $12 (dep on # of xtra shots) on a coffee I DIDN’T ORDER and they have to dump it and remake it as a pour-over, wasting their time, my time, coffee, etc. So please, there used to be an option to order, let’s say, Verona using the Clover®️ and I could add everything I wanted. But Clover’s are all gone now. So just replace that feature with us being able to select the roast we want as a pour-over so the baristas don’t get confused. It’s such a waste of time. Original Review ✭ ✭ ✭ ✭ ✭ Very close to perfect app for my coffee habit. Love ordering ahead or even in the store ordering from app. I feel like there were one or two things I would have suggested changing or adding but I can’t think of it right now :).UtahRugbyGuyVersion: 5.18.2

It’s good but it could be better…This app is good, it’s user friendly and comes in handy when i want to check if my store has the flavors/syrups or food i want. And i really like that the app tells me the calories… BUT There are a couple of things that could make the app 5 stars… The first thing I wish they would add is if when you customize a drink, the calorie content should update as you add or take away something to the drink (i.e. calorie content updating when you add an extra shot or extra pump of vanilla.) The second and last thing that I wish they could add is to allow you to view the menu in the app even if order ahead isn’t available. Unfortunately when a location turns off it’s order ahead option you can’t even view the menu which is frustrating because you don’t know if the location has what you want, so, you have to waste a trip to drive there to find out and if they don’t have it then you have to go to another starbucks. This whole frustration could be avoided if you could still view the available menu items at said location even though their order ahead is unavailable just adding the option to view only the menu. If they could add these things to the app it would be 5 stars!.BrixttanyVersion: 6.28

Anissa Loves Starbucks ⭐️☀️🌞😇Throughout the years, I have been a customer since 2005.. I have met such beautiful people, that had a smile that shined. I have had cups drawn on with special saying. “ like Caterpillar‘s, and butterfly’s. With specials sayings. Even wrote my name, by special sayings to me.”. I’ve grown to be apart of your family.. I have even had tears, by the window. To where I felt they were family. I have gave a lot of special things. “Rocks, cards, and a smile 😊, I even was a customer of the month.” I am a domestic abuse survivor, and survived cancer..We all have been through different walks of life. Little things brought happiness. I felt always special at times.. My grandsons and I go through a lot too. They are even getting to know drinks, and always have smiles.. Just wanted to share little things in Life. At times it’s expensive, but know it’s always a memory with grandsons and family and friends. Thank u 😊 ⭐️Starbucks....♥️😇 I wanted to say, I have always went through Wausau Starbucks , off of 17th street. But moved to Neenah Wisconsin now.. but always go back to Wausau, where my family is.. thank u again Anissa Cleveland.Aniss Loves StarbucksVersion: 6.16.1

Inconsiderate controlsStarbucks really was not thinking when they designed this particular application on the scan function. You need to redo it-Individuals should absolutely retain control of how bright a screen can be made and yet the Starbucks application automatically takes it all the way up to 100% anytime you touch the Scan button. This is particularly uncomfortable if you are looking at your application and you hit that button and you happen to have a light sensitive disorder- this is agony. I realize why Starbucks did this -so that it’s easier to scan it in store- but there was no actual *reason* to do it. Every person who owns a smart phone should know at this point how to raise the brightness on their own. In addition, earning stars is not consistent. I ordered a latte every day of the week and have managed to never get 80 stars when they run that particular promotion because there is some sort of a glitch there. I doubt I’ll continue using the application after this simply because stars are too hard to gain. As I’ve had a scan on the application every time because it’s taking the money out of the Starbucks account to pay for it, there ought to be the expected Stars for it too..MrsBrittVersion: 6.7.1

Amazing And EasyI order on here very often and have for most of the Summer and it is so easy. You just order from the app and then pick up at the Starbucks near you. You don’t have to wait in line to order and instead get a separate line which moves quickly because everyone is picking up. I absolutely love Starbucks and I am obsessed with their refreshers and frappucinos. Overall, the app was well thought out and if something isn’t available I’ve learned all you do is call the store and ask if they have it and they’ll make it available on the app quick. I love the experience and the stars you earn. I end up having enough stars for a breakfast from the bakery the next time I get Starbucks. Thank you for doing such an amazing job and I plan on continuing to go to Starbucks in the future. Please don’t hate on the app. I haven’t had a bad experience and I’m convinced most of you are trolls. I hope this gets to Starbucks customer service because I truly do love the app and Starbucks as a whole. I can’t thank you enough for the quick and easy drinks almost every morning this past Summer!!! Five stars and absolutely amazing!!!.Vinn08Version: 5.22

No complaints!Let’s not dwell on all the perks I missed out on before I downloaded the app…BECAUSE ALL THAT MATTERS IS THAT WE’RE HERE NOW!! Currently, I can’t think of any suggestions that could enhance our current experience within the StarBucks App (which is a great lol). I personally like how easy to use it is! One of my favorites is how you can view your past orders - you know. When your friend puts you on to some new crazy special drink and you can’t remember what it is? Yeah…me too! Being able to go back and look is super helpful especially because my sister is VERY specific about how she likes her drink lol. You can favorite your drinks with ur customizations which makes ordering again a lot easier! Browsing the menu is always clean, interactive and user friendly imo! Plusssss I love seeing messages on deals (bogo drinks for example) that I might’ve missed because let be honest… ya girl does not check her emails like she should BUT the app reminds me I haven’t missed a beat! And lastly I appreciate seeing the diversity of the lovely staff at my local Starbucks! It really makes me happy! Thank you Starbucks!.E1EVE1NVersion: 6.47

Does what it saysThere’s not too much to say about the Starbucks app. It does what it is designed to do, and it does it fairly well. Other than the fact it says I joined their rewards program in 2019 (my gold card says “member since 2012” on it, and I opened my account a few years prior to that) there aren’t any significant issues that I’ve noticed. The app helps locate stores (so does any Maps app), you can order easily enough in the app, you can customize and save favorite drinks, manage your Starbucks card(s), view and use rewards, etcetera. It’s difficult to say much about the experience except “does what it says it does, doesn’t ‘wow’ but it doesn’t need to, gets the job done.” That may not be the most stellar review, but not every app can be amazing — perhaps it’s slightly refreshing that the Starbucks app doesn’t try to be, it simply exists and fulfills a purpose. If you go to Starbucks enough to make the space on your device worth it, get this app. Open a free rewards account. Use a Starbucks card to order. If not? Unless you’re hoping to start a new hobby that takes time out of your day and money out of your pocket, move along..Proteus846Version: 6.15

Muir Station Martinez Ca.Hello: I have been doing she’s a Martinez Muir station Starbucks for a majority of my adult life this is by far my favorite Starbucks. I can’t say this about every merchant I’ve been to but for some reason this Starbucks has the best stuff from morning to evening. I go in there first thing in the morning; all of the morning people are so pleasant friendly, caring, giving, and wonderful. Not once has anyone ever been rude to me my husband or my son. The evening people they are all just as wonderful as we all know in retail or any other type of business all the strong people usually work in the morning but for this place the evening people are just as wonderful I have never had a bad encounter with anyone from the Starbucks. That says a lot because the type of work they do they’re in countering all types of people through this pandemic and it can take a toll on you. If I had money to give each and everyone of them a gift I would but letting them know that I appreciate them all very much. I just want to thank them for taking care of me, my husband, and my son. Kaye, Calvin & Calvin Jr..The SpellmansVersion: 6.6

IOS 16 Live Activities functionalityThis apps just works perfectly fine for me, and I have encountered almost no problems at all so far; works as intended. I’m currently use the mobile app for pick up ordering very often, but that’s where I feel the app have been missing something very useful in my opinion. iOS 16 just came out a few months ago, and when I found out about it, the only thing that got my attention was the Live Activities feature. In my opinion I think this feature would perhaps work very good with mobile ordering. Especially since there has been other food delivery apps that had been now slowly integrating this feature, I would like to also see it very soon on the Starbucks app, because to me it seems like a very useful tool in some ways. But other than that, I’m am giving this a 5 star review because like I said, I have no problem whatsoever, but with that in mind, the only thing I think could make this app a little better is that experience with the new Live activities feature..ErickTiger007Version: 6.42

It’s just a great appAs someone who doesn’t drink coffee and only goes every now and again, I find the Starbucks app extremely useful. I think the thing I use it for the most is to check whether a location has what I want to get, which is great because then I don’t go to one that’s out of everything. Design and UI wise, obviously fitting the brand to a T, the UI has gotten increasingly better as it’s been updated. The use of imagery, cards, and a whole bunch of other trendy design tricks is executed honestly perfectly. The interaction is almost seem-less from when you start an order to when you pick it up. Sure there’s small things I would move here and there, or making the games that come around every season integrated into the app rather than being a buggy flash game. Overall it’s an app that gets the job done in style. If you’ve never been to Starbucks it’s a great introduction to the menu and all their items. And if you go constantly, you probably already have it because of the points system. There’s no such thing to me as a perfect product but this does come very close to what could be exactly that..KojiyomiVersion: 6.8

Reloading the Card Needs to be OptionalI would actually choose Starbucks so much more frequently if I was able to pay the total amount of my order instead of having to reload a minimum of $10 every time I order. Which I didn’t even know it was $10, I thought it was $15 because the lowest minimum of $10 isn’t the prompted amount. I want to be able to pay my order total- not give you my money like an ATM at a bank so you can use it at your free will until or if I ever order again. There’s no reason we should not be able to do pay as you go! Every Starbucks near my house and my job are high volume. I have to order on the app to ensure I won’t be late- regardless of how early or how much time I have. Wait time estimations are unreliable, using the app is so much faster and easier, however, I very rarely do because of the lack of pay as you go feature. I almost always choose competitors such as local shops, convenience stores, or Dunkin Donuts because I know I can be in and out of these places, unlike Starbucks. Ive ordered in Starbucks and waited on average 10 mins every time and that doesn’t even include the very busy days. You are taking away an added convenience and because of it losing potential sales!.Tequila.97Version: 5.6

Works great on iPhone but not on Apple WatchThe app is exceptional at what it advertises to do. I’ve been using it for years and it doesn’t give issues often, at least not often enough to remember. The watch counterpart needs a lot of work though and it saddens me because I like what the Watch app is setting out to do. The problem is the Watch doesn’t accurately update its information regarding your balance in your card or you star total on your rewards. It appears to rely on your phone to do that, so you need to open your phone app to have the Watch refresh and update its info—which defeats the purpose of the Watch! If that wasn’t bad enough, it’s bloody slow at updating as well which makes the experience more cumbersome. Overall, I love the idea of the Watch being able to do everything, from paying with it, to updating its information, reloading from right there, to even having the complication in your watch face to see how your rewards are doing and your balance. I’m still giving it four stars because the iPhone version works great and for most that’s enough but it’s still sad that the other version seems to be ignored from the devs..NurnoVersion: 4.4.8

Starbucks app and rewards program .I love the app for most part but it gets frozen or does not always update the purchase at times. Bonus reward is great for most part, only I feel I don't get offers based on my purchase but they want to sell. I have never received any offers to purchase teavana teas which is what I buy most often . I also buy other beverages such as latte, cappuccinos and frappes. I have not gotten any offers for that also . I don't like the fact some offer are time constraint related especially if it before 11am or between 11am to 2 pm. Due to work not possible to get starsbucks between that time or even stop over at one in morning if running late. Also they keep sending me the same offers over and over again of which I don't care of which combo of warm sandwich , protein box and a breakfast sandwich. If I don't use a offer , I don't receive a offer next week so I don't get bonus stars for two weeks. I love to receive the offers based on what I buy , bakery items only offers, teavana teas only offers and breakfast sandwichs only offer and also any purchase offers are good too. I can also deal with any bevearage purchase offers also..StarbuckHappyVersion: 4.4.2

Okay but not perfectI love mobile ordering. I love that I can place an order from home, have it ready by the time I reach the store, and leave with minimal exposure. I'm mildly annoyed by how the app intentionally hinders itself when you don't share your location. I'm an adult, I know how to choose where I want to pick up from, and I don't need you to patronizingly tell me, "are you sure you want to order? Looks like you're too far away from the store!" Shoo, Big Brother. I really love and really appreciate that Starbucks is going the extra mile by closing stores to sanitize everything to the nines after reported COVID cases. Can you guys take a suggestion, though? Is it possible to mark stores that are closed on the app? To me, closing off mobile ordering and giving a message that "a barista here will be willing to take your order in person" means to me that the store is still open. I've TWICE now driven all the way to Starbucks only to find the location closed at 7 or 8 in the morning. Meanwhile the hours on the app, the website, and the oft-neglected location Facebook show that it's currently "open". Please please please, I'm begging, please make it so that the app can be a real-time reflection of stores that are *actually* open..XXxXXxJO..xXxXxVersion: 6.3.3

Recent woes with the appStarting with the positive, I love the rewards program and the free item notification visible when I open the app. I love mobile ordering and the ability to identify the closest location when I'm ready to submit an order. The woes begin here. Recently I attempt to put in a mobile order and get a message that the store I have selected is out of stock on the items I have chosen so I walk in and order the exact items it said were not available at that store. Today I got a message that this store could not accept mobile orders and walked in to ask why and they said they had been getting them even in the prior few minutes but many people complain about the mobile ordering not working right. Then it looks fine but when I get to the register and click on the pay button it just sits there. I have money on the app but cannot access it and have to return to my car for cash. So frustrated with the app right now. Further, if you want any customization to the order it is definitely not easy or intuitive. Keep working at it developers. We love the concept but the experience leaves something to be desired..MomofmydomainVersion: 4.4.2

Great App - Missing one HUGE elementThe Starbucks app overall is great. It’s easy to add funds, combine gift cards, order mobile, look up drinks, collect stars/pay etc. I use it constantly! The ONE thing I think is absolutely ridiculous it doesn’t have is variable nutrition information. Yes, it has what each drink contains, but if you change anything (different milk, extra pump of syrup, sugar free etc) the nutrition information doesn’t update. I think that’s CRAZY a company this huge doesn’t have that ability in their app. Millions of people drink coffee and desperately want to do so while dieting or eating healthier but you can’t tell what all you’re taking in because you can’t customize on the app. One of the #1 questions I see on health forums is “What coffee can I drink that still tastes good - I normally drink ____?” If people (including myself) could play with different things to try that maybe have less sugar/carbs/fat etc. that can mimic their usually drink they’d try a lot of different things! Look at McDonalds - they can customize down to pickles! Great app Starbucks (genuinely) but pleeeaase add this simple customize function!.Drizz22Version: 6.13.2

Super convenient app, just have some suggestionsLove this app but I have suggestions to change for the better. 1) When loading multiple gift cards, the amount doesn’t go into a “pool” of what you have on your account already. Pretty annoying honestly cuz there was a point where I had a dollar on one, 12 cents on another, and then money loaded already on my account. Had to scan 3 times because of this. Not a major inconvenience but I just feel like this could be betters. 2) Along the lines of that same issue, now I can’t edit those gift cards that I’ve used up to delete them so I have about 8 cards with no money on them. Once again just an annoyance I have since I use this app all the time. 3) Ya’ll took away the week to use the reward for your birthday down to 24 hrs. Also you have limited to being able to use any rewards to Starbucks specified locations. I use the Starbucks that happens to be at the Marriott in SLC since it’s right next to my school. Would be way nice if I could claim my rewards at that location since I spend majority of my money there and happens to be my most convenient location..UUSODVersion: 5.4

Favorite mobile ordering app!!Mobile ordering is such a frustrating & confusing experience with most establishments, but the Starbucks app is my all time favorite!! Not only is the app easy to navigate, the options are almost as endless as if you were ordering in person. You can easily rack up rewards from ordering or scanning your purchase from the app. They also have special offers and games for stars/free rewards without any purchase whatsoever. If you have a regular order like I do, they sometimes save it for easy access on the first page you open the app to. I also load money onto gift cards through the app for double stars, and it automatically selects the gift card I use for me at checkout. The staff is so quick to make my order as well. They could have cars wrapped around the building, and I would go inside to pick mine up a minute after ordering through the app & get it immediately. Whether you like coffee or tea or even just cake pops, it’s definitely worth a download!!.Bethie 💗Version: 6.1

I like the app but I’d change a few thingsI think the app is great. I love that you can order ahead and view what is available at each Starbucks. However, sometimes the order ahead feature isn’t available at times for certain Starbucks. Which is fine, that’s not what the issue is. The issue lies in that when order ahead isn’t available, I’m not able to view what is available at that Starbucks before going there to order, and I’d like to know before going there if they’re out of something I plan on ordering. Another thing is you’re not able to see how much an item costs before adding it to your order. And you can’t add an item to your order if order ahead is not available or if the store is closed. This is a bit annoying because sometimes I want to see how much a drink costs but order ahead isn’t available or the store is closed. Maybe add the prices of the items in their description or let us add things to an order but stop us before checking out if the store is closed. Another thing I don’t like is that I can only reload $10 to the card at a time. I would prefer to add less if possible..LiztheticVersion: 6.17

Love ordering aheadI adore being able to order ahead, I time my order so it’s always ready when I get there. The I choose when I see the length of the drive the line to go inside and pick up or grab it thru the drive thru. It makes me happy when things flow nice like that. My only sort of complaint is only a partial complaint because I do still appreciate it. The stars to dollars spent ratio....earning 1 star per one dollar spent and 150 stars to get a free drink. I do however always preload money to the app to scan and pay so i get 2stars per 1 dollar spent. This is my qualm- I spend $8.43 for my preferred drink at least once per day m-f and I earn a free drink every weekish. I enjoy the free drink but the realization that I had to spend $75/ at 2 stars per or $150 at the normal rate to get a free coffee is insane! Maybe it’s just me but I don’t realize how much I spend on coffee until I redeem my stars and it hits me. Maybe a different type or additional loyalty bonus would be nice. Love love love my coffee everyday though... venti cafe vanilla Frappuccino, no whip, triple shot affagatto style.Sam BroulikVersion: 6.5.1

APP LACKS CUSTOMIZATIONThe app lacks a lot in Customization of drinks. Because my husband is doing Keto and is Diabetic, he needs to avoid Sugar and Milk. He would like to order a Hot Chocolate made primarily with Water & an extra splash of Heavy Cream, and Skinny Mocha Syrup. He can customize with several kinds of Milks, but there is no place to have it mostly made with Water with a extra splash of Heavy Cream. Even though Water is not Milk, couldn’t you add water into that section, so he can make this drink fit Keto? Also, it would be nice to be able to order a Cold Chocolate with ice, Water, extra splash of Heavy Cream, and Mocha, but there is no way to do that either. You recently discontinued the Skinny Mocha Syrup, which worked much better with Keto and Diabetes than your regular sugared Mocha Syrup. Please, consider putting this back on the menu. Also, since Pumpkin Spice is so popular, it would be nice to have a sugar free Pumpkin Spice syrup option. Please don’t forget about your Diabetic customers who need to avoid sugar, and your Keto customers who want to avoid milk..K.seaweedVersion: 5.20

Love the app though please update optionsI love and live through this app though now that my daughter is into trying different drinks I find the app challenging to customize an order or when Starbucks is out of one ingredient (every week) they make the entire drink not available to order. For example the strawberry açaí refresher we order without strawberries. The store we order in the morning is always showing this drink out of stock due to the dried strawberries though we don’t order it with the strawberry so then can’t use the app. Frustrating as then we skip the morning Starbucks run or have to wait in the long drive thru line staring at the sign that says download the Starbucks app for faster service. 😂 Our store also says they update to help with app users though sometimes the changes don’t occur on app so they don’t always match the store availability. Otherwise love Starbucks and grateful for all the baristas who have met the challenge to work through this pandemic with a smile!.Alwaystraveling55Version: 6.6

Removed drive-through symbol on map for stores.When they forced the update on this app, all the stores that had a drive-through now no longer have the car symbol to indicate it has a drive-through. You must now while driving, tap filter, tap drive-through, tap show stores before it will show you only the stores that have drive-through‘s. They took a fully functioning app and made it into a “I’m going to get into a car accident “app. They also made it so that it shows you all your previous stores while looking at the map. No matter how far away those stores are. How about showing me the closest stores since that’s where I’m located. If you want to see the closest stores, you have to scroll at which point the map is no longer visible. They took a fully functioning app and managed to completely screw up the user interface to make it where I would rather just pull into any other coffee shop I see with a drive-through rather than find a Starbucks. This has to be one of the dumbest updates to an app I have ever seen. They basically make it so you cannot find stores..Jankun2Version: 4.8.1

Update fixed nothingI had high hopes that Starbucks would fix their mistakes when this update came out, but I was disappointed. The layout is still horrible. I dislike that the photos of items are huge, but the area you have to touch to choose an item is tiny. Then, when you touch it, there is a significant lag, where you can’t tell if the item is added, and the only indication is a tiny number on the bottom right. To add a second item you have to notice the tiny x at the top right and touch it. Then there are too many redundant acknowledgements when ordering. One out of ever four times I mobile order, I end up waiting a long time and finally asking about my order, only to find out the long pause before the final acknowledgement combined with the fact the final ack button is a black bar at the bottom, causes me to fail to order. Really, agreeing to pay should be the last thing I have to do. The app even has my GPS location so it knows I went to the store and waited 12 mins while it refused to send in my order because it is afraid I might go to the wrong store..Teenmom12345Version: 4.10

Love tracking rewardsI just love being able to track all of my rewards and the games are fun when they have them..VSL1515Version: 4.4.2

YummyI enjoy partaking in the human activity of consuming roasted bean water.DefinitelyNotASlothVersion: 6.12

StarsI love Starbucks but because it is quite expensive I can only allow myself 1-2 drinks per pay. By the time I would get any amount of stars built up to redeem they would be expired. Why do they have to expire??? If they could build up like every other store/reward program you would be getting 5 star ratings all around!.Emac8*Version: 5.19

Can’t login to app but can on websiteDon’t download this app... I’ve tried multiple times. I can download the app no problem and sign in no problem on the website but cannot sign in on the app at all.. please fix this problem..Ams221903Version: 5.10

Point expirationI dont think points should expire every month that so dumb. I cant afford to go every month and like to save my points to redeem them when im broke to treat myself, if you need to make them expire do it like every 6 months or once a year!.Ghost_girl_404Version: 6.46

Rewards point value is gutted by recent changes.Starbucks recently doubled the required points to redeem any item. Not worth it any more..JdurstonVersion: 6.43

Nutrition Information Gone???I would just like to know why the app no longer provides the user with the access to the nutritional information for Starbucks products, something that has been a feature in the past. We have the right to know what we are putting into our bodies..MelgaardkVersion: 6.39

Inflation hit the pentagonUmm yeah starbucks rewards cost more stars now!.Spacey annaVersion: 6.47

Nutrition Values Not ShowingThe new version of the app is no longer showing the nutrition values. Now I have to search the nutrition values separately on another website which makes it less appealing to use the app..The UmarVersion: 6.39

Points expireYou have to spend $200 just to get a decent drink. Then the points expire? What a laugh. Your greediness is showing big time 🤡 The app itself is great, but the fact that points expire is so stupid. I would hardly even call it a rewards program. It doesn’t stay on the main page that your points expire, so I had no idea. I spent hundreds of dollars saving them up to get me and my boyfriend matching to go cops. Only to find they were mostly expired and unusable. What is the point? It’s incredibly hard to find out even when the points expire. Since finding this out I have been making an effort to go to local companies. I was prioritizing Starbucks purely for the rewards program, now that I know the system is flawed there is no reason for me to prioritize Starbucks over local shops. I have barely been spend to Starbucks since and the app is essentially just wasting space now..NordicCaribouVersion: 6.47

Hot saucePlease add hot sauce for egg bites. Not just ketchup as an option. Also make it easier to navigate tipping Otherwise all is good thanks.Kong8858Version: 6.38

Things aren’t working properlyI keep getting an error message saying “things aren’t working properly but we’re working to make things run smoothly soon” since the last update on Sept 7/2022 I can’t add funds to my card or pre-order. Will rate higher when it’s fixed and working as it should.Mali.jVersion: 6.30

App not working for meI’ve been trying to order coffee for the past few days in the morning before work but it keeps saying to ‘somethings up on our end’ and asks me to choose another store or ‘got it’ i choose another store and same thing. Please fix this issue asap cause i do not have time to be waiting inside for the coffee!!.Awesome ❤Version: 6.22

Problems ordering aheadAlways has a technical issue. Currently I can’t buy my drinks ahead but food I can!!!!.Dig lover 12Version: 6.22

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 6.52

Starbucks Negative Reviews

Lifelong customer, sbux shareholder, just deleted this appAnother update: reinstalled. Better. Another forced update while in line isn't cool. Grrr. Update: gave it another try. Forcing me to update a bloated 140mb app while in line at a store is super lame and doesn't make anything run smoothly. Old app review: This bloated app has been lying unused for the past several months because it does nothing useful...eventually I turned off all notifications and location services because it kept bugging me to please pay attention to it, like a snotty kid at a grown up dinner party. Even so, it consumed 140mb of cell data in my last billing cycle...what the heck is it doing, anyway? Checked battery use and it was using about 5% of my battery over the last week. For what? I didn't use it, so maybe that means don't run in the background. I just saw it has 12 new notifications for me. About what? Nothing I care about. Just more corporate hype and self congratulatory onanistic marketing copy. I don't need that or the bloatware to order my six shots on ice. Also, the quid pro quo involved in this relationship is seriously unfair. I get 5% off my coffee, you get to know everything about me even when I am not drinking coffee? People are catching on to this and it doesn't flatter the sbux bottom line. Edit: after deleting it, the cursed thing somehow reinstalled itself, uninvited, unwanted....next step will be to engage the services of an app exorcist. Good times..Superpod wowVersion: 6.11

Needs more options like unsweetened and sugar freeI wish I could like the app more. It’s great that everyone at the office can place their order and then one person pick it up. The issue is that in this day and age with so many people being diabetic and others doing Keto you sugar free or unsweetened options are severely lacking. For example chai tea has no sugars or carbs naturally. The chai “syrup” that is used in the chai drinks and fraps does. There needs to be an unsweetened option or an option in the app to have tea bags used instead. The same goes for the coconut milk and almond milk. There needs to be unsweetened options in the app. My office use to do Starbucks runs multiple times a week but we don’t anymore because too many people can’t place an order online through the app as sugar free, unsweetened, and Keto options are not readily available. If they want a chai latte they have to go in to order it and asked for it to be made with tea bags. Also need a way to report that the drink you ordered online, and picked up is wrong. This is another reason we stopped our Starbucks runs is that one person would pick up the orders for everyone and not know if something was wrong. I ordered a pink drink but what I got didn’t have any coconut milk in it. I took a picture of the drink, label, and order to prove it but couldn’t do anything about it while I was at work..Secrete fanVersion: 4.8

Very lame app and poor costumer service over the phoneAbout two weeks ago ,I tried to create an account to enjoy the rewards ,well, its imposible. Why? I created ,then signing in ,nothing happen . Just ‘we’re sorry but we’re unable to log you in ,please try again’ . I got help over the line ,the agent was nice ,but even when he finally could create a password with my e-mail ,he never want to give it to me . Then , ill wait 24 hrs because they’re a system ‘has a problem’ okay ,let’s wait . 24 hrs goes by ,but no success trying the app or the website . A gentleman send me a gift card with 7 dollars (THANKS STARBUCKS) . Waiting the week to get the card ,registered online and enjoy the rewards ,everything that I mention before ,happens again. Is such a lame software at the website or app ,trying with iPhone 8 or galaxy s edge ,is the same . Creating another account with new e-mail ,the same . Is amazing how a company like Starbucks ,has a very poor app and nobody can tell you what’s going on . If people or companies create a platform who let costumers enjoy programs ,they should to give it maintenance. Worst is the people over the phone who doesn’t know about the website or the app. They won’t reset your account and you need to wait 24 hrs . Starbucks should have a kiosk like McDonald’s and make his service faster and easy. The app is a failure system along with the website ,PERIOD..Tasajo8Version: 5.14.1

Don’t use it for your business Expenses...It Does not keep the receiptsIf you moved to the app to keep track of your receipts for business expense then it should be made clear that they do not store more than 90days in history. I lost out in hundreds of dollars of my personal money that I no longer have access to receipts cycled out of this app. I recharged my card with my personal money. Purchased my breakfasts, lunches, snacks from my frequent business trips thinking that the receipts would still be here. NOPE. Customer Service can’t retrieve them. They can see that I’ve regularly recharged my card so know how much of my money that has gone to their company. So Starbucks is fine with taking my money, just not enabling me to access my complete receipt history so I can get it back from my company. Companies don’t reimburse you on the money you add to your Starbucks app. All Customer Service is empowered to do is offer me $40 for the inconvenience. I spent HUNDREDS of dollars over the past year that I am unable to be reimbursed on and you offer me this as a solution? Data Analytics in this day and age should have a clear accounting for where my money goes once I’ve put it in this app & that accounting should be accessible. That is an acceptable solution. Not $40 credit for the inconvenience of not being Account completely to where your money went..Loves mintVersion: 5.9

Glitchy login - don’t bother with this appFor the past several months, this app keeps asking me to login to top up my balance. Sometimes it accepts my fingerprint but then it forgets and requires me to login from scratch. Fine. I have fingers. I can type in a password. Nope. Not that easy. The App then won’t recognize my password. I reset the password. It won’t recognize the new password. I go back to try to reset again using the new password. I get told I can’t reset with that because it is a prior password (no kidding, it is my current password but your app won’t recognize it). I have tried copy and pasting. I have tried using a keychain app to entire the password automatically. I have tried having other people type it in for me. I have tried typing it in myself for the tenth time and then clicking reveal to make sure it is correct before hitting submit. Nada. I then give up and avoid Starbucks because I don’t need this drama in my life. Then, in a few weeks, like always, the app will magically decide I had the correct password all along and operate smoothly with my fingerprint for a week or so. Hooray. But not so fast. After those few weeks are up, we fall back down the bloody rabbit hole. It will ask me for my password again, say it is wrong, and this entire saga will repeat. No coffee shop is worth this level of aggravation..FixThisPleaseVersion: 5.13

Frequent customerI come to Starbucks multiple times a week, and it seems their service is going downhill. Every time I come there they are out of straw. This happened for 2 weeks straight even though they get truck deliveries weekly when I visit. They always seem to be understaffed and the wait times is ridiculous. Even when using the order ahead I’ve had to wait 40 mins even though my pick up time was 8:21 am and I order right at 8:00 A.M. That was the day they gave out free holiday cups with a purchase, and I was told I could not have one because it only applied to their select holiday drinks which was not mentioned in the message I received in the app or email as I am a Star Rewards customer as well. I was also given my breakfast sandwich cold even when I checked in early I was told my order was not ready by the manger. My sandwich sat out the whole time on the counter while I waited 40 mins for my order and instead of giving me a hot one I was told to take the cold one. Their prices have also increased tremendously. My favorite breakfast sandwich is now nearly $6. I am not sure what is going on with their management and staffing, but they need some major improvements in both or I will start going elsewhere..VerizonCustomerSince04Version: 6.14.1

For a “fast convenient option” it’s neither fast nor convenientAs overs have mentioned in comments, while the idea of the app and ordering ahead seems logical, the execution is beyond sub par. Time estimates are always incorrect, that’s if you’re allowed to place an order. Unfortunately on multiple occasions I will place an order at a store, only to find out after I’ve put my order together, that said store is no longer accepting app orders “but you’re welcome to come place your order in person with a barista” - great, thanks. Would have been great to know prior to putting in 10 drink orders. It also does this when they’re out of an item, it allows you to complete the item and add it to the order, yet when you finally go to checkout they inform you they are out of that item - again would have been great to know prior to selecting customization options. I’ve also had it tell me they out of items, only to go to the location and find out they’re in fact NOT sold out. I could go on and on with I mother issues I’ve experienced with options or slow response times, but I’m pretty fed up as it is and am trying to get familiar with local shops instead since Starbucks cant offer consistency any longer..SillyrorVersion: 6.21

App FailureFor an app that’s supposed to facilitate your business and encourage purchases of your product this is an abject failure. I only drink coffee occasionally but over the years I’ve always liked Starbucks. A pick up and go location opened up right near me and I finally got the app to make use of their order ahead feature. It would save me time and I expected I would give you a lot of business. But the app literally does not let me order. It will log an order if I order in the store but not let me order ahead even though the location and app are specifically designed to do so. It just says “Order ahead not available” in a little black letters inside a pale yellow bubble just above the name of the location. It says that at all the locations I look up. Even though I’ve then physically gone to those locations and they don’t know why it says that because they are taking those orders. So I ordered in the store. I did that twice. The second time even the in app Starbucks card loaded with money didn’t work properly and I had to pay with cash. I have the most recent version. I deleted and redownloaded. I contacted Starbucks through your help contact link and you never got back. Real breakdown of customer service. Going to take my money elsewhere..BlkjklVersion: 6.15

PreorderThis is the second time in 2 weeks time was wasted doing a app preorder. 2 weeks ago I ordered only to get there and the door was locked. After getting back in my car I watched other people stabd at the door and and employee brought them their app order. At this point i was sandwiched between cars and had to wait in he long drove through line. I get last minute changes as I was informed they had just turned off their pre order. But either wait until mobile orders are picked up before locking the door or designate and employee to bring them out as to not just serve certain customers. Waiting in the long line just defeats the purpose of the mobile order. May as well just order at the window since I have to go through it. Today I place another order. Get there and again cant get it. Another very lengthy line. I had to just call and have my order cancelled as I did not have the extra time to sit and wait and get my “cold” order. The same applies here. Just trun off the mobile order as having to wait in th line again defeats its purpose. If people knew they had to wait in the line such as the length of starbucks they would probably accommodate their time to do so. Very frustrated as I just reloaded my card to realize now that I would rather not spend the money here..5k in 8Version: 6.2.1

Needs to provide status of your current mobile order.First time user of the app, so take this for what its worth but no where in the app could I find the status of my current order. Under “Orders”, my current order showed up as the top most order but no status. It looked no different than orders placed last week or weeks before. No status. Why is this important? When I got inside the store, the pickup area was somewhat chaotic. There’s no line, just a bunch of ppl hovering around the pickup area, and some people waiting patiently on one the “wait here” floor stickers. So what should I do? Well, had I known the status of my order, I at least could make an educated decision to either wait on one of the floor dots, or hustle my way up to the counter to ask for my order. I am not a confrontational person so having to do anything to even appear to be “cutting the wait line” is never something I want to do. But in this experience at the store, I was faced with having to make that decision because I was completely in the dark about whether my order was ready to pick up or not. If the status of an order is indeed available in the app, then please make it more user friendly, and obvious, to get to..Sf007Version: 6.0

Palisades MallMe and my family travel just to Palisades Mall to shop and watch a movie. Starbucks used to have a store in the mall which was Amazing. Coming from working so much to having a family day. All I want is a coffee from Starbucks. Now since they closed this one down the only one they have available is the one in the Target. You are not allowed to pre order and when you get there to order they only have 2 to 3 people on staff. The only 2 times I have went to that Starbucks I had to wait at least 40 minutes just to place my coffee order. Just standing there in line I witnessed at least 10 customers walk away due to the long wait and getting frustrated. If you were planning to close the main Starbucks then what you should have done was make sure you have extra staff at the Target Starbucks. It makes no sense to close one location and push everyone to order from the other one and you don’t give them enough staff to get the job done. You can look at my account and see how much coffee I drink from Starbucks and I tell you this due to the wait time and aggravation I will NOT be ordering from this location any longer. I guess I will have to go to Dunkin Donuts to get my coffee like everyone else that got disgusted by the situation..Missina FlahiveVersion: 6.17.1

Worst App EverI would give it zero stars if I could. I tried to add a giftcard for a friend to order online since she didn’t have the app. It took us 20 minutes to figure out how to get the card on because it forces you to create an account just to use a giftcard. After finally loading the card it would not let me load it without putting my debit card in. So I did, then it decided to pull $25 from my account and gave no option to undo it, or notification of what it was doing. It was completely unclear on the fact that it was going to do so. The app is difficult to navigate and is basically a money trap. I tried to take her giftcard off so it didn’t accidentally get used and it ended up just transferring it to a different card on the app and taking the money off of her card. Don’t waste your time. It will steal your money. Edit: now I’m trying to change my email and password and there’s no option to. When I looked it up there’s only something saying to click on “my account” then “settings”. Neither of those are available options. So now I’m stuck with my friends account on my phone because she mistyped her email address and she can’t change it or log in. You would think for being from such a big company they would have an app that actually works..DuckieDuck17Version: 5.19.1

Pretty good, however...Pretty good app overall however these past few days I am not able to see my gold account star count at all and rewards accrued anymore for some reason and I’ve been all over the app to try to find it. Already tried uninstalling it and reinstalling it but no luck. Once this if fixed I will gladly change my star rating. Also another quick suggestion would be, as of late in my case (and I’m sure I’m not the only one), I’ve noticed that stores sell out of certain items faster so when you mobile order something sometimes you get to the store to pick up and they’re out and most of the time they don’t even ask you what else more you may want until you ask them about it. Yes, I get most stores are insanely packed and baristas are overwhelmed but to avoid this issue and also help the barista then perhaps the app should give you an alternate food option in case what you ordered food wise sells out during the mobile order process so then that way the barista doesn’t have to wait until you arrive for your order to ask you what else you may want and try to keep track of something like that while customers keep rolling in, again just a friendly suggestion..Damir GonzalezVersion: 5.2.1

Wish I could give 0 starsUnable to login to app Always errors.BuyBBM.comVersion: 4.4.2

Can’t login with Canadian Starbucks accountApp does not allow me to use my Canadian Starbucks account. The login credentials are correct since they work with the web app at app.starbucks.ca. My iTunes account is set to the correct country. I suspect the app submitted to the app store is trying to login to the wrong region..OWazirVersion: 5.6

Do not download it if you are from CanadaI download the app and sign up starbucks for the first time in my life, i charged $20 in it and later realized i charged $20 USD instead and it can only be use at US, no option to refund or change it back to the right country, and why tf is US starbucks app doing at the Canadian App store?.NgTonLumVersion: 5.6

Signs me out and won’t recognize loginI’ve updated my password on the website but it won’t recognize it in the app. Whenever this happens it takes weeks to sort it. Then I stay logged in until it decides to randomly log me out, lock me out, and stop recognizing my very valid and current password. Aggravating. My money is in there..MelanieBcVersion: 5.0

Doesn’t work as well as it used toOver the past two months I’ve noticed how frequently the app is unable to process a mobile order, with the following message: “Something went wrong on our end. Try later or choose another store” There are instances where I’ll select a different location and still have the same message pop-up too..Xenga5Version: 6.22

Placing ordersI accidentally placed an order and you cannot cancel it !!! Starbucks just stole 20$ out of my pocket do not recommend.HerkeodheeeVersion: 5.11.1

Drastically changingThey’ve made their already overpriced food and drinks even more expensive, regularly increasing the price each month, but now they’ve also doubled the necessary stars for rewards and now they’ve also put an expiry on stars of only 6 months, which effects the people who don’t go there very often. And this is coming from someone who regularly goes to Starbucks all the time, I won’t be going nearly as much now though..Madison D. FVersion: 6.46

Worst Reward programUsed to be good and you could get free items. I just did a calculation and you would have to spend $5 40 times before you could get a 400 star reward. Thanks Starbucks…. You just really discouraged me from ever buying anything from you again. Hope that makes you happy. Also, the fact that stars expire?! Not okay. Points shouldn’t expire. I hate companies that use that in their system. That also makes me not want to support a company..WhitewavelongboardsVersion: 6.44

Was way better before September 2018 cross platform updatePlease make it like an iOS app again. If I wanted to use a bad cross platform app, there are plenty out there. Why did you go for the terrible performance of a bloated cross platform app for a luxury coffee brand? Puzzled that Starbucks went this route to save bucks on development..613AlexVersion: 5.3

Stopped workingIt stopped working months ago. Keep getting system error message and can’t place orders. Looks like I’m not the only one. Fix it!!.CottagegyrlVersion: 4.8.1

Please fix login problemCan't login via app but website login is ok.JIMXWANGVersion: 5.6

Please Fix Sugar Free Vanilla Glitch!On the Canada Starbucks app I can’t order any drinks with sugar free vanilla at any stores through the app ahead of time! Please fix this glitch, all the stores do in fact have sugar free vanilla syrup.HejdjfirkxnelworVersion: 6.47

Offers disappearingIdk if this happened with someone else too but my app showed me offer of so and so points for ordering 2 or more chocolate foam cold brew and after buying on the offer suddenly disappeared. This offer was supposed to last from 9-15 May ! Whateven.NzchjsVersion: 6.47

Starbucks doesn’t honour faulty cards.I’ve had the app for 18 months and can’t get the rewards. It doesn’t remember my favourites and yet it’s happy to take my order and that works great but I don’t have a single star and I haven’t even got a free coffee and I’ve spent $3000. Customer service answer to that is just cancel my card and will start from scratch with zero stars. They have absolutely no responsibility that their app is the one that’s got the glitch even though I’ve reinstalled it I’ve done resets. What a joke with an absolute joke not even a free coffee for $3000. Good grief..SlixerVersion: 6.46

Broken! Order ahead not workingZero locations showing order ahead but if I go into store there are mobile orders waiting and being prepared. What the?.K23Z-zxqVersion: 6.46

I can’t change my city!!!When I first downloaded the app it didn’t have any question about your state/country which I thought was weird because you can add money on to the app, but when I added gift cards I noticed that the money would go down 2 dollars when I paid for let’s say $10. I wanted to change my city and I couldn’t so I contacted the helpers for the app and they said they would email me and change my coty and it’s been 4 months they said they would do it the following day..NopremiumforthiscompanyVersion: 6.46

Minimum 1 year before stars expireTims is crap but better.HeloooooooooooVersion: 6.46

Bad changeTook the calories out of the menu… why would you do that!.FKANICKNAMEGODDAMNVersion: 6.44

They changed the stars.You’d think since they screw you on the price of drinks enough the very least they could do is not inflate the stars required for drinks..Joslar0165Version: 6.44

HelpMobile ordering is never available but always available for my co-workers. Please help me!!.JAYTEE2324Version: 6.43

50 Stars are worth less nowThis app from a user experience perspective is pretty good and allows many customizations to your drink. The problem is the newest update has entirely changed how rewards reward you so 25 stars you customize a drink, but you need to save 100 stars not 50 just to get a basic coffee, and you can’t get a Café misto anymore for 50 or even 100 stars! That’s 200 stars which also means your other premium drinks are not 150 anymore. This totally sucks even if stars are not a linear thing. There’s always a little promo is a little task, but I’m gonna buy less..Novaon3Version: 6.42

Vile Business Practices.From 50 Stars to 200 Stars. That is outrageous. Goodbye. 👋🏼.DalJenny604Version: 6.42

Bad rewards program go back to the old oneDear Starbucks, As a gold member since the start of your rewards app in 2014 your new rewards plan sucks! How can you charge 200 stars for a drink that is garbage..Drewwwww1Version: 6.41

Don’t do itStarbucks an already expensive coffee shop has just recently increased their rates on rewards earnings. It now takes double the investment on your dollar to earn their rewards, it went from 50 stars earned to get a coffee to now 100, they doubled it, not worth it, try a small local coffee shop instead..Shaner-1981Version: 6.41

Stars on appThey changed the star system so you get half for the stars you earn. Not worth using anymore.Jay6048977Version: 6.41

Not able to download appHi. I can’t access the Starbucks app I don’t have IOS 14.7 I only have IOS 12.5.7 please help me.AticileraVersion: 6.40

Horrible businessRewards now cost almost double the points they used to. For a billion dollar corporation whose margins constantly increase, this screams as nothing more than just another money-grab from a brand already known for exorbitantly priced products..Easily Annoyed AmetureVersion: 6.37

Union busting and lack of commitment to the environmentSeriously, union busting? Y’all haven’t had good vegan options for years (way behind other coffee shops) and now this. Bye!.Cedar_WaxwingVersion: 6.29

Cup 3/4 fullBought two venti Lattes today, when I went in to pick them up l noticed the cups were 3/4 full. I opened the lids and the were not full. I mentioned to the young lady behind the counter and she said that’s the way they come. This is not the first time this has happened at this shop. For $6.00 a coffee l expect my cup full..CligorisVersion: 6.29

Latest updateSince this update I am never able to order ahead. Just get the message that something happened and try again later!.TrivialThoughtsVersion: 6.29

Support unionsDeleting the app because Starbucks has gone extremely anti-union and closed down multiple unionized Starbucks stores. I won’t be buying anything from here anymore..Challo77Version: 6.29

Why is my history in USD??I live in Canada. I’ve never used my app in the US. Yesterday I happened to look at history… and everything is I. USD. WHY???.HelloburnabyVersion: 6.29

Not sure what happened all of suddenly they charge U.S money. when my account is CanadaToday I went to Starbucks to buy drink because double point system. When I bought drink and food. they Scan my Starbucks app and pay. they charged me U.S Money instead of Canadian money . When I live in Toronto. I was shocked. I am not sure. how many time they have been charged me U.S money. this time they show in the apps. I was little disappointed . I am not sure is apps fault or Starbucks system problems. first of all the apps won’t let me choose country or show me.country . it is kind weird the ordered location is toronto. but they charged me U.S money. I have no clue why. i just found out after scanned my card from the apps. payment . i hope you guy able to fix it. please n thank you. the receipt doesn’t show U.S charged. but apps. show today. P.S now i pretty worried. how many times they have charged me U.S money from Starbucks apps or card. they just show me today what about other time I used before. what about time they didn’t show before. did they charge me U.S money . i still feel horrify after this Incidents..CathyscatVersion: 6.29

Stop the upcharge for non dairy milkApp barely works and the price gouging of this company is out of control..JesmacpVersion: 6.22

Mobil order stopped workingEver since the update last week I can’t Mobil order anymore to any store. I keep getting the same message. “Something went wrong on our end. Try another store or try later”. This has been happening for over a week. So frustrating. I’ve signed out and back in. I deleted the app and reinstalled it and it still doesn’t work. Please fix it..ManofSteel69Version: 6.22

New version won’t load to older iPhonesIPhone 6S is all I need but now the Starbucks app will not work leaving money and rewards sitting in no man’s land where I can’t access them when I walk into a store with my phone..FaddleVersion: 6.22

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