Starbucks Customer Service

I’ve had the Starbucks app on my phone FOREVER and it’s one of my most frequently used apps outside of social media. Been through many phones, updates and some glitches, but never like this! And I’ve now updated my phone several times, but this glitch persists even after several updates. When I press the order button on the bottom menu, it takes several taps and maybe a minute for it to click over to the menu… THEN, it proceeds to freeze again when you go to select a store, until it finally loads the stores; when I click on my selected store, it clicks back over to the menu only with your “home” store listed as the selected location (even if you selected another location); so then you have to wait for it to load the stores again and the 2nd time you select the store, it finally registers the correct location and takes you back to the menu; at this point, you have to wait for it to kinda unfreeze the menu and then you can finally move forward with placing your order… The whole thing is a giant pain and, like I said, has been happening for a couple of months now, persisting through several phone and app updates. I removed the app from my phone, rebooted my phone, then loaded the app back, rebooted my phone again and it’s STILL doing it! My iPhone is not super old (XS), so I don’t think it’s that, but I’m honestly at my whit’s end with this glitch, it takes SO long to place any mobile order that it takes all convenience and time saving out of the process! PLEASE fix it, Starbucks!!!

When the application is doing what it should it's great. I use it 2x most days, order a drink and/or lunch or breakfast. My office is just down the block and this high traffic SBUX location could not be more convenient, especially when I pre order and dodge the line of 10-15 people most mornings. BUT over the past week, about half the time I've arrived with my order sticker where my food should be. There is no (text or alert) notification in advance to let me know they're out of the item and, before I got to know that the sticker placed in the pick up area in place of my order means they're out of stock (of the item I ordered)... I've stood there 10+ minutes on a busy day only to catch the attention of a busy barista who shrugs and says we must be out. Then I order all over again and spend 2x longer in store than I should. Completely defeats purpose of the main time saving benefit of the app. SBUX has embraced technology ahead of others (except maybe Dominos Pizza who pioneered ordering via app) and the technology exists to link barcoded inventory to the system so that you can be alerted in near real time that the item you want from that store is currently out of stock. And staff and customers could save time and frustration if the app were to offer up an alternative (based on order history or some algorithm) for a quick fix before sending user back to menu to find another item. Hope to give this app five stars before much longer as I'm a heavy user.

It's everything I could have wanted. Great convenience, quick info when I want it. I still enjoy using my personal "Starbucks Gold Card", but the App saved the day when I had forgotten my Gold Card & money, but had my phone w/App. For once, thankful for a line at Starbucks, I was able to "manage" /add $ to my Gold Card via my Starbucks App, via my own ($) -card connected to my Strbks App, so I could enjoy my selections and pay using my Starbucks App on my phone. So I have kept my Gold Card w/ my name on it, --I still get a kick out of it--and I continue to use each one whenever I desire. I love them both! I enjoy the HEALTHY BKFST CHOICES quite often, and the ice coffee continues to satisfy me. As The Blues Brothers might say...SATISFYed. I do recommend the Starbucks App. And I hope you also continue to use your personal Strbks Gold Card, too. I think the personalized cards are neat. The App is very cool. Love that I can EASILY SEE MY REWARDS & when they expire, and how many Stars B4 my next Reward. I greatly appreciate the ability to place an order in advance, and then simply breeze in to my Starbucks and pick up my healthy breakfast, and usually two beverages to last me at least through the lunch break. The app is a great Times saver. The Starbucks app is a great time saver, and it also helps me avoid any line that might be in the store. The Starbucks app is like being a VIP at a club with a velvet rope. You can just breeze right in!! I love the app. I use it all the time.

When I added a gift card and continued to put money on with a credit card it worked out well I would get points and I would get closer and closer to getting a free drink and the 400 star points now when I updated my phone and tried to get a drink I had no points nothing, I then tried to log in again because it had kicked me out of my account and nope it will not let me in. Now I have spent a lot of money on this app and I had at least $20 on the card and where does that go NO WHERE so I just added money to the card for no reason now wasting money. Now when you think I just forgot the password I did not. I use my Finger Print to load up my password so I don’t have to type it, no nothing even when the password was set to be the right one to be out in with my fro her print ID, the password was wrong. So tell me how that works, and I know it is not just me i talked to my friend and she said the same thing happened and she has a newer phone than me so I thought it may just me my phone but no an apple phone that wanted our money when trying to get a drink and get the points along with it. Now I have 0 point when I had, had about 270 and now it’s gone so it’s not just the the points but the money that was on there, how it will not let me log in, how it has happened to other people, how they won’t even send me an email when I asked to change my password, nothing, and I could have gotten a free drink etc. Starbucks better change whatever this is or thy are going to loose costumers online putting money on cards constantly. I’m beyond pist and annoyed.

I just want to take a minute and send in a few names of my favorite baristas! My favorite Starbucks is located at Staples and Saratoga Blvd. in Corpus Christi, Texas! My very favorite barista’s name is Caleb from that location! Caleb is very friendly, very good at his job and remembers my name and my drink when I come in and always makes it perfect! I also love Jeana from that location who always greets me with a smile and a hug when needed (pre Covid-19 of course!) she even paid for my drink on the day I had just had to have my precious Chihuahua put to sleep after almost 17 years of having her and I was in tears. Jeana was amazing and so so kind to me and I will never forget the care and love she showed to me on that sad day. There is also another girl there that I just love, but I can’t remember her name right off! When I find out her name I will let you know because she also deserves recognition for kindness and her beautiful smile! I go out of my way to go to that Starbucks location! There is one other barista that I love too, but he has moved to a different Starbucks location, his name is Gabe and he is also wonderful! Gabe works at the Weber location in Corpus Christi, Texas, but I don’t go to that store often because I love the Staples/Saratoga location so much more and my most favorite baristas are there! Thank you for asking for my review because I have been meaning to write a letter to Starbucks to recognize these baristas and that Starbucks location! Starbucks is my happy place! 🤗❤️

The app has been useful over the last couple years, they do updates a few times over the past couple years and there is still room for improvement. 1. I wish there was a better way to have stores list what’s out of stock on a more updated basis. A few times I’ve ordered something that’s new and it’s available on the app but it’s sold out when I pick up. So they ask me what to replace it with. I know the stores are busy but I wonder if there’s a way to input on the registers and the online platform an inventory that automatically starts to count down the items quantity, notifying the employees to confirm availability as well as helping them with inventory. 2. I totally wish I could order pup cups online with my orders! Often I’ll be out on a walk or hiking and because I can’t bring my pup in, I order ahead and pick up, I usually am very good at getting them the pup cups but there are times I forget and they know Starbucks, so they know they can get something when we are there. I feel and especially if I’ve already left the store and didn’t remember instantly. Of course I have treats but these pups sure like the smell of Starbucks and they look forward to a reward there 😂. 3. I’ve noticed glitches with certain offers when being used on the app and ordering ahead as opposed to ordering while in store at the counter. Even the workers have noticed, and I show them but it wouldn’t transfer over to their system or what they can see. Not sure what is the issue but the last time it happened was about a few weeks with the bogo deal for certain customers. Otherwise, I think it’s nice that they keep working on improving the app, good job!

Yeah. Newish to the app, I wanted to order ahead with a gift card. I noticed the auto reload and went to my card in the app, changed it to “off” on auto reload. Hit save, said my changes were saved. Went back to my cart and said that auto reload was still on for $25… so I clicked $10 just to be safe, as I literally had just enough on my gift card to buy one drink and I didn’t want it to charge my card $25 and overdraft. Mind you, I’m assuming there’s no way my card will be charged, bc I clicked off auto reload... right?? I pay and place my order, and what do you know- my debit card was charged $10 auto reload to the Starbucks app. Literally left me with a $1 to my name for 4 days. The only reason I got the drink was because it was FREE FROM A GIFT CARD. Also… Tried to order from the app again today and use my debit card- could not get auto reload off. I get Starbucks once a week at most- and I do not want the auto reload on. I cannot figure out how to turn it off. App developers- please, for the love of god- make the auto reload option more accessible and understandable. Brand transparency is lacking here- I will no longer be using the app until this is fixed.

Yes, the app definitely needs tweaking! I’ve encountered so many times where the app wasn’t in sync with the store’s hours, product availability, etc. and mainly because of changes due to the virus. I’ve contact Starbucks through the app to try to bring about some changes, but to no avail. While I appreciate the fact that they refund my money, I would really prefer not to have to go through the trouble of contacting them to correct this. What happened to me today is just an example of what’s happened to me numerous times. I ordered through the app, and drove fifteen minutes to the store to pick up my order. I then found out that because the store was only open for drive thru pick up (there was a sign on the door), I’d have to wait about twenty minutes in the drive thru line, since there were approximately fifteen cars in line in front of me. Since did not have the time or patience, and did not want to waste gasoline waiting, I did not pick up my order. Now, I could not cancel my order, since there’s no way to do that once the order has been placed! Instead, I drove away, ran another errand, and then came home and contacted customer service, telling them why I couldn’t pick up my order! I also suggested that the app, which said that I could pick up either in-store or via the drive thru, needs to be updated in real time. Since this has happened to me before today, it’s not the first time I’ve contacted Starbucks to ask them to please update the app in real time. I’m currently awaiting their response to my latest request. I hope that they will update in real time.

First time user of the app, so take this for what its worth but no where in the app could I find the status of my current order. Under “Orders”, my current order showed up as the top most order but no status. It looked no different than orders placed last week or weeks before. No status. Why is this important? When I got inside the store, the pickup area was somewhat chaotic. There’s no line, just a bunch of ppl hovering around the pickup area, and some people waiting patiently on one the “wait here” floor stickers. So what should I do? Well, had I known the status of my order, I at least could make an educated decision to either wait on one of the floor dots, or hustle my way up to the counter to ask for my order. I am not a confrontational person so having to do anything to even appear to be “cutting the wait line” is never something I want to do. But in this experience at the store, I was faced with having to make that decision because I was completely in the dark about whether my order was ready to pick up or not. If the status of an order is indeed available in the app, then please make it more user friendly, and obvious, to get to.

99% of the time you get it right but unfortunately this time you didn't get it right three times. I visited in the morning before school with my kids and the latte I ordered tasted like it was missing the proper amount of espresso. I returned after dropping my kids off for them to remake it and same thing, it didn't have the right amount of coffee. I left frustrated and not wanting to ask to have it remade again so instead I commuted towards a work appointment on the other side of town and after much deliberation with myself decided to visit another Starbucks to see if they could get it right. They shared that perhaps the other store needed to recalibrate their machine so they would check theirs before remaking my latte. Then they suggested that perhaps an additional shot of espresso would be a good idea so I agreed. I was very disappointed when I was then told that I was being charged an additional $.90 for the extra shot that was offered to me in an attempt to get my latte to taste correctly. The right thing to do would be to empathize with your customer and the disappointing experience and then offer to make it right. Not by charging me more for my repeated inconvenience. I smiled and paid the $.90...waited for my latte...had a sip and once again they didn't get it right. I hope this feedback on my experience doesn't fall on deaf ears. It's not difficult to make a good cup of coffee or in this case a latte but it can be difficult to find the right people who can genuinely care about the experience. Lastly, I would recommend adding an experience review section on your app so that customers can provide feedback in the moment they are being asked to tip your employees for the experience they created.

Waited in drive thru line for 30 min after placing a mobile pick up order after a long drive wasn’t even bothered at that point until they didn’t even know my order and once I had to tell them my order they handed me my two drinks and a burnt and I mean burnt cinnamon bread and I let Luis know and he laughed saying oh yea you’re right about that. He said sorry and went to ask for another one who over the women was there he told them about the bread she then said we don’t have anymore and I said ok then what else do you have and he went back to ask her and he comes back saying oh wait we do have one then proceeds to hand me a cold one :) at this point I’m super annoyed I communicate how I’m not accepting it like that can it please get warmed like the app says it will be and THEN he tells her to warm it up then they juggle the bag w bread back and forth and comes back saying the machine is broken and ok RIDICULOUS I’m thinking in my head then I said I just want a refund and he then calls her over and she comes with attitude to the register and just talks through Luis and doesn’t bother to apologize or anything haha I’ll stick to stowell. It’s always staff with the worst attitude.

I was really excited to order beverages for myself and my husband tonight and I think his turned out perfect. Disclaimer: Considering it was happy hour, of course, I should be incredibly grateful that his drink was free with the purchase of mine. The first issue, and one that wouldn’t be worth writing a negative review about, was that the app said egg nog was a drink substitution option, so being gross and not getting enough of it over the holidays, I made that part of my order for the $.70 upcharge. The guy making my drink was really nice about it and I got another substitute instead... so, slightly disappointed, but no big deal. Unfortunately, when I just got home, I tried my drink that I was so insanely excited about... Caramel Brûlée Creme. From everything I could see, I thought the drink was not supposed to have any coffee. But immediately when I tasted it, the espresso was obvious. I’m guessing it was made on the fly (after the first issue) and just a simple mistake. Unfortunately, I don’t like coffee/espresso and have caffeine issues. The funny thing is, I’ve worked for 3 different coffee shops (yes, non-coffee drinkers work at most coffee shops ;) and have tasted an insane variety of drinks, so I’m not just imagining a latte taste on a creme drink. Anyway, LOVE the app & ease of ordering online and happy hour.. just bummed that the more expensive drink isn’t something I’ll get to enjoy. As a former barista though, I get it, mistakes definitely happen. Will certainly return and probably be the annoying customer who double checks that there was no espresso added.

Giving this app a 1 star in the hopes of getting the app developer attention. The app works well, however, i believe that individual store rating should be added to help users like me and owners. For example, the Starbucks near my home on Lakewood & Telegraph is on it, when a mobile order is placed it will be ready in 2-10mins nearly every time, this store and the mobile ordering for this store should get 5 Stars. The store on MLK & Bullis a few miles away is a joke when it comes to mobile ordering, there is no point whatsoever, you can watch the last car in the drive through line get his order before you even if you order 10-15 mins in advance, not once but every time. This store deserves a 1 star so the owner/management can actually see the rating and make changes or so others that are in a hurry and use the app don’t sit waiting for an additional 15mins in the store after placing the order 10mins in advance like I did today, again. Most stores seem to have the mobile ordering dialed in, others don’t, store ratings will help both the owner and consumer, seems like an easy addition

Not sure what Starbucks did the last couple of months but the app went from being amazing and quick to being the most slow, frustrating and annoying app ever! Now I cannot stand it. It does not load at even a slow pace it loads literally after i already clicked on “choose store” and cussed at it because nothing is coming up, still loading after I get dressed and in my car, still loading when i get in the ridiculously long line in the drive thru and is still loading after i ordered through the drive thru and received my drink which in turn I become almost late to work, So what is even slower than slow? because that is what this app is. I even reached out to Starbucks and did what they recommended (re-download, restart, all of it) So sadly I am looking for a different place to get my morning fix of coffee that i can actually order online like in the good ole days before Starbucks decided to make their app frustrating and slow, but i no longer have a choice. Fix it Starbucks… like yesterday. I know i am not the only one.

The app runs really well and I like the update they did awhile back where you can now look at the menu without clicking on a specific store for ordering. There’s two more changes I’d make to make it a perfect app. I’d make there be no minimum reload amount, even a $5 minimum would be better than the $10, but no minimum is ideal. Secondly, I would like it if when you’re making modifications the calorie total changes according to what you’re doing. There are a handful of other apps I use that do do this so I know it’s possible. Panera is an example as one that changes as you modify. There are times that I’m tracking calories as closely as I can but still want to go out and get a coffee or treat as I’ve made room in my day to do that, but it’s harder to choose Starbucks to do this since I tend to have a modification or two. I understand things are being made by people so there’s always going to be a chance of it being slightly off, but that’s the case with the set calories with no modifications as well. With these two changes, no minimum reload amount and calorie amounts following modifications, this app would become perfect in my eyes.

Hello: I have been doing she’s a Martinez Muir station Starbucks for a majority of my adult life this is by far my favorite Starbucks. I can’t say this about every merchant I’ve been to but for some reason this Starbucks has the best stuff from morning to evening. I go in there first thing in the morning; all of the morning people are so pleasant friendly, caring, giving, and wonderful. Not once has anyone ever been rude to me my husband or my son. The evening people they are all just as wonderful as we all know in retail or any other type of business all the strong people usually work in the morning but for this place the evening people are just as wonderful I have never had a bad encounter with anyone from the Starbucks. That says a lot because the type of work they do they’re in countering all types of people through this pandemic and it can take a toll on you. If I had money to give each and everyone of them a gift I would but letting them know that I appreciate them all very much. I just want to thank them for taking care of me, my husband, and my son. Kaye, Calvin & Calvin Jr.

I like the app. Occasionally it has some glitches that can last a month or a little longer. I had an issue not being able to select stores and also with the maps feature. Overall it is very nice that we have this kind of technology. I never imagined as a kid life would be this good. Ordering coffee with standing in line or carrying cash. It all gets done digitally. Wow!!! It’s worth mentioning the promotions on the app hanged so much and the stars are awarded less for stuff I don’t buy. I have one drink I order everyday. Before if I ordered it 4 days in a row I would get double stars. For being a loyal customer they knew me and knew I was going to order my same drink. The promotions matched my tastes. Now it only offers promos for everything but my drink! And I get the marketers want me to try new items but this isn’t going to happen 4 days in a row. Keep some of the old promos for the classic people who know what they want and have a routine visit every morning. Where’s my star power for being a loyal customer over 10 years? Don’t forget about us!!

I have been drinking Starbucks every day 3 drinks a day for the past 8yrs now. I have visited quiet a few locations in town and out of state. I use to visit the Walter Reed location for 5yrs until the nee manager decided she didnnot want to make my drink the way i had always had it for the past 5yrs 3 maybe sometimes 4 a day. She stated it was not Starbucks standards and refused to not make my drink. After recording her doing so she said that made her uncomfortable and I was asked to revisit another store. Since then I relocated to Hope Mills, North Carolina, Main Street location. I have thoroughly enjoyed going there every day both the former GN and now the present GM have always been awesome. The staff is wonderful and I love going there every day when you spend $480 a month somewhere you expect to be treated nice.I didn’t get that same niceness at Walter reed location Fayetteville, North Carolina as I do now. So if you could please recognize the dedication and hard work that all the staff at Hope Mills, North Carolina Main Street location presents to their customers every day. Thank you.

As someone who doesn’t drink coffee and only goes every now and again, I find the Starbucks app extremely useful. I think the thing I use it for the most is to check whether a location has what I want to get, which is great because then I don’t go to one that’s out of everything. Design and UI wise, obviously fitting the brand to a T, the UI has gotten increasingly better as it’s been updated. The use of imagery, cards, and a whole bunch of other trendy design tricks is executed honestly perfectly. The interaction is almost seem-less from when you start an order to when you pick it up. Sure there’s small things I would move here and there, or making the games that come around every season integrated into the app rather than being a buggy flash game. Overall it’s an app that gets the job done in style. If you’ve never been to Starbucks it’s a great introduction to the menu and all their items. And if you go constantly, you probably already have it because of the points system. There’s no such thing to me as a perfect product but this does come very close to what could be exactly that.

I love Starbucks coffee and I have been a gold star member for a long time! However, recently I have been very disappointed by the service of Starbucks. We have one Starbucks store in Manchester New Hampshire where I live. There is another store in Bedford which is about a 15 minute drive for me. And another new store that recently opened up in Hooksett New Hampshire which is also a 15 minute drive for me. There have been multiple times over the last two weeks that I have attempted to either go to a store or place an order on the app to pick up at the store and I have not been successful. Several of the stores have been closed completely and others have not had the order ahead available. The wait time has been 20 to 30 minutes when either going through the drive-through or being able to place an order. I prefer Starbucks over Dunkin’ Donuts any day, but the service at Dunkin’ Donuts has been extremely better recently.I know this is not typical for Starbucks and I hope someone can look into these few stores and see what’s going on.

Although i like the app sometimes it drives me crazy. I’d like to be able to order a 1/2 shot of something because the drink I adjust when I ask for a whole extra shot it comes out disgustingly sweet and syrupy but when I do t it doesn’t taste like chai at all but steamed milk. It can be frustrating. And it seems to vary by barista. Some people pump the liquid fast so that barely any flavor gets in the drink. Then others take their time to make the drink correctly and it’s perfect. And other times- they go crazy & it ends up over surypy. Please PLEASE PLEASEPLEASE P L E A S E help me with my dilemma and add a half shot!! Price can be the same,or $.25c or whatever, but I’d like the freaking option since I’m not there when I order ahead to make it clear. Thank you and have a great day. Kailua Starbucks the THE BEST ON THIS ISLAND! I love them all. They rock! The other parts of the app are amazing tho! I love that it updates in real time. I love being able to order and pick it up right away so I don’t have to wait in line. It’s amazing. Starbucks, you’re all amazing. Thank you for being so dope! Xx

I go to Starbucks all the time. I always have been into it. I used to go with my mom when I was younger and we would drink our drinks, she’d get coffee and I’d get a steamer, and we would draw or do something relaxing. The atmosphere at the Starbucks in my town is amazing. Everyone is SO friendly. They greet me when they see me and if I didn’t order on the app they ask if I want my usual. If I order a different drink on the app, they notice and say something when I go to pick it up. The app is so convenient. I am a teacher now and I get Starbucks in the morning to keep myself awake earlier in the day. I don’t have to wait for it to get made as it’s usually done by the time I get there. I go in, say hello, get my drink, and leave. I also get stars. Stars are the rewards you collect and eventually with enough stars, you can get free things. I was told to get the app from one of the workers as they knew I was here all the time. Might as well get some rewards for it! Bottom line is, the app is a great way to get your morning routine done quicker and easier.

The app is exceptional at what it advertises to do. I’ve been using it for years and it doesn’t give issues often, at least not often enough to remember. The watch counterpart needs a lot of work though and it saddens me because I like what the Watch app is setting out to do. The problem is the Watch doesn’t accurately update its information regarding your balance in your card or you star total on your rewards. It appears to rely on your phone to do that, so you need to open your phone app to have the Watch refresh and update its info—which defeats the purpose of the Watch! If that wasn’t bad enough, it’s bloody slow at updating as well which makes the experience more cumbersome. Overall, I love the idea of the Watch being able to do everything, from paying with it, to updating its information, reloading from right there, to even having the complication in your watch face to see how your rewards are doing and your balance. I’m still giving it four stars because the iPhone version works great and for most that’s enough but it’s still sad that the other version seems to be ignored from the devs.

Starting with the positive, I love the rewards program and the free item notification visible when I open the app. I love mobile ordering and the ability to identify the closest location when I'm ready to submit an order. The woes begin here. Recently I attempt to put in a mobile order and get a message that the store I have selected is out of stock on the items I have chosen so I walk in and order the exact items it said were not available at that store. Today I got a message that this store could not accept mobile orders and walked in to ask why and they said they had been getting them even in the prior few minutes but many people complain about the mobile ordering not working right. Then it looks fine but when I get to the register and click on the pay button it just sits there. I have money on the app but cannot access it and have to return to my car for cash. So frustrated with the app right now. Further, if you want any customization to the order it is definitely not easy or intuitive. Keep working at it developers. We love the concept but the experience leaves something to be desired.

Don’t know if you can fix this, but I live in a spot with patches of slow data, and often I have to wait a while for the app to register the menu items, my favorites, previous orders, and associates what’s available with what’s at the local stores. Often times the app defaults to Not available for food items until all the data for that store finally loads up. But that’s another issue. The main issue is that I have had many instances where the text will say, Iced Tea, but the picture associated with that text is a chocolate croissant, or some other item. It takes a while for this problem to correct itself, and if I get impatient and reload the app, I have to wait all over again. I often order by picture as opposed to the text. It’s just easier for my brain to register the image than read the words. My bad I know, but can you fix it so that the image just won’t load until it’s certain the text and image match? I’ve often miss ordered items because I was in a hurry and the App did not finish loading.

I love the app. It is super convenient. I must admit that I have a slight addiction to it. However, when it comes to ordering food, I’m very hesitant. On numerous occasions my food order was not prepared or correctly, like when I ordered things without meat. I’m not sure if the process of how it prints out, do they not see it or realize I have a drink order to. My last experience was the it... I ordered bagel bites and they happened to be out I was not informed of that until I asked where my food was. The employee said Oh we don’t carry them anymore. Really...that’s not what the app said. She didn’t offer to refund me or offer me something else. I had to finally ask how I get my money back. She asked how I paid for it, did you pay through the app? Yes I did. I’ll need to see app to scan it and refund you. I had to go back out to my car to get my phone. I was in a hurry that day so what would have been an in and out thing ended up taking 10 minutes. No more food orders. If they were out, the app should have been updated. That’s my issue.

The Starbucks app overall is great. It’s easy to add funds, combine gift cards, order mobile, look up drinks, collect stars/pay etc. I use it constantly! The ONE thing I think is absolutely ridiculous it doesn’t have is variable nutrition information. Yes, it has what each drink contains, but if you change anything (different milk, extra pump of syrup, sugar free etc) the nutrition information doesn’t update. I think that’s CRAZY a company this huge doesn’t have that ability in their app. Millions of people drink coffee and desperately want to do so while dieting or eating healthier but you can’t tell what all you’re taking in because you can’t customize on the app. One of the #1 questions I see on health forums is “What coffee can I drink that still tastes good - I normally drink ____?” If people (including myself) could play with different things to try that maybe have less sugar/carbs/fat etc. that can mimic their usually drink they’d try a lot of different things! Look at McDonalds - they can customize down to pickles! Great app Starbucks (genuinely) but pleeeaase add this simple customize function!

This apps just works perfectly fine for me, and I have encountered almost no problems at all so far; works as intended. I’m currently use the mobile app for pick up ordering very often, but that’s where I feel the app have been missing something very useful in my opinion. iOS 16 just came out a few months ago, and when I found out about it, the only thing that got my attention was the Live Activities feature. In my opinion I think this feature would perhaps work very good with mobile ordering. Especially since there has been other food delivery apps that had been now slowly integrating this feature, I would like to also see it very soon on the Starbucks app, because to me it seems like a very useful tool in some ways. But other than that, I’m am giving this a 5 star review because like I said, I have no problem whatsoever, but with that in mind, the only thing I think could make this app a little better is that experience with the new Live activities feature.

Love this app but I have suggestions to change for the better. 1) When loading multiple gift cards, the amount doesn’t go into a “pool” of what you have on your account already. Pretty annoying honestly cuz there was a point where I had a dollar on one, 12 cents on another, and then money loaded already on my account. Had to scan 3 times because of this. Not a major inconvenience but I just feel like this could be betters. 2) Along the lines of that same issue, now I can’t edit those gift cards that I’ve used up to delete them so I have about 8 cards with no money on them. Once again just an annoyance I have since I use this app all the time. 3) Ya’ll took away the week to use the reward for your birthday down to 24 hrs. Also you have limited to being able to use any rewards to Starbucks specified locations. I use the Starbucks that happens to be at the Marriott in SLC since it’s right next to my school. Would be way nice if I could claim my rewards at that location since I spend majority of my money there and happens to be my most convenient location.

I just love being able to track all of my rewards and the games are fun when they have them.

I enjoy partaking in the human activity of consuming roasted bean water

Don’t download this app... I’ve tried multiple times. I can download the app no problem and sign in no problem on the website but cannot sign in on the app at all.. please fix this problem.

Wish there was a pup cup option on the app

Starbucks recently doubled the required points to redeem any item. Not worth it any more.

I dont think points should expire every month that so dumb. I cant afford to go every month and like to save my points to redeem them when im broke to treat myself, if you need to make them expire do it like every 6 months or once a year!

I would just like to know why the app no longer provides the user with the access to the nutritional information for Starbucks products, something that has been a feature in the past. We have the right to know what we are putting into our bodies.

I like that the Starbucks app is easy to use. If I’m being honest, it’s the easiest of the food reward program apps to use and it is consistent. What I don’t like is that they took away the ability to get bonus points for a bit…along with raising their prices…again. Bonus points have been slowly coming back but the items and amounts you have to purchase has changed so much that it’s almost impossible for me to achieve them unless I go every single day and buy items I genuinely don’t like just for the sake of a bonus. Even the Christmas season bonuses are no longer worth the effort. They want your money but they really don’t care what you get out of the experience anymore. As a company they have become very cold and no longer an experience I look forward to. Like most big companies these days, Starbucks has lost my respect. I know they aren’t hurting for profits. They just want more and they take it out on the consumer and the employees that make their company run. By reducing the rewards and raising the prices in the app, backing out of their open support for diversity, and their questionable political choices, and even worse choices for management hiring, they are no longer my go-to option for coffee. They are my “it’s the only coffee spot around” option. So I perfected my own cold brew process and started making my own syrups… we don’t need you Starbucks. You are just an occasional convenience now. And if there was another option near me, your app would be deleted immediately.

As many others have written here, when something goes wrong with an order it’s really a pain to get it resolved. On a couple occasions, I’ve placed a mobile order and gone to pick it up, to discover my order was missing something. The first time this happened in the store, and they gave me a refund at the register. The second time, I didn’t notice until I got home. There’s no “refund” button in the app, so I call the store and the response was “we’re really sorry but can’t refund things remotely. You can swing by and we’ll take care of it, or you can contact customer service.” I don’t want to make a special trip so went to contact customer service. New problem though, there’s no clear button or phone tree option for your order being wrong. I fished around on the website, made a guess and proceeded to have one of the less efficient customer service chat sessions I’ve ever had, though my the support person was very polite and ultimately fixed my issue. Lots of work for a $2.50 refund. Ultimately, this app is bad for both the employees and customers. Starbucks stores run out of stuff all the time, but they can’t just automatically refund something when they can’t fill it? The process to get a refund is inefficient and confusing. And I guess if I hadn’t noticed the items were missing, Starbucks would have just kept my money. There was no note or alert of any kind that they were missing items. This app is great when it works, but without a support backbone, it’s incomplete. Double check you get your items.

I really have come to love and prefer mobile ordering, but over the last few updates, this app has made it basically impossible to select a store without sharing your location. I do not wish to share location data with this app. I originally could favorite a store and quickly choose it from my list with no issue. The last update made it so that you have to zoom in on the map over the area and select "search this area". NOW, they've taken that feature away and the only way to order is to share your location. Over probably 500 orders, I've selected the wrong location once. I could understand it if this issue was being forced for people who constantly failed to pick up their order, or people who constantly got refunds/remakes. My original review was written 3-4 years ago, when I wrote about how annoying and patronizing the app would act when you DID share your location. Every store has a 5-7 minute wait time, so whenever I would order from my house (10-12 minutes away), it would try to prevent me from ordering with some kind of message like...."this location is too far away, try again when you are closer!" or something like that. Those estimates are ridiculously low, first of all, because that location definitely did take 10-12 minutes to make my order. I'm not waiting till I'm in the parking lot to order, but I'm also not ordering while driving, which is dangerous! So I turned off my location and got a good 2-3 years of peace. I am now older and wiser and opposed to sharing my location with apps that don't need it. I stopped using the McDonald's app and really stopped going to McDonald's as a whole because of the exact same reason.

I have a love hate relationship with this app. It’s so weird how much I hate it and also love it at the same time. let me explain, so basically I’ve had this app for a few years. The reason to love it I guess is it helps you save money, time, stress of ordering , tip demanding employees, and more. You don’t have to go through the stress of ordering in person you can order online and customize your drink just the same as if you were to walk into the normal store, but the problem is it cost more to do a mobile order I don’t see why though. they make it just the same the only difference is you pick it up, and you don’t have to order it in person. But a nice thing about the online ordering is that you don’t have employees constantly, shoving tip screens in your face and you can pay the normal amount without having to pay a $10 tip too. The annoying thing is though you can have a lot of stars saved up and have enough for a few free drinks, but Starbucks doesn’t tell you when your Stars expire. They just expire. One day I had a lot of stars and was planning on getting a free drink, but when I opened the app, it turned out most of them had expired. Starbucks didn’t give me a warning or anything. this led to public humiliation. The pros and cons of this app are quite extreme. but Starbucks, you could improve.

Within the last year I downloaded the Starbucks app hoping it would be a more convenient and accommodating way to place and pick up orders around my busy life schedule. The first account I made had my location in the wrong country and I was unable to fix it using tricks I found from others that had experienced the same problem. This problem persisted for months. Eventually I reached out to get customer service assistance, yet the problem remained unresolved. At this point I think it must be my account, so I proceed to make a new one.. unfortunately it has the same issue. Four accounts later and I finally make one that will allow me to access my local Starbucks, and just in time for their holiday drinks too! I was so excited! Progress.. or so I thought. Now this account will not allow me to log into the app and over the last several days it’s told me the password is invalid or incorrect although I know for certain that’s it is not. When I attempt to place orders it tells me there is an error. I cannot describe in worldly verbosity how frustrating this experience has been. I’m close to just abandoning all hope and resorting to drinking sewer water just to avoid the insufferable app and website issues I have been enduring for nearly a year. I see so many good reviews regarding this application, and to those enjoying their experience… just know I am incredibly envious.

The location choosing feature is difficult and there is no way to cancel an order after you make it. I was in the car and thought I’d chosen the location using the location finder. I placed my order, only to realize afterwards that it had somehow decided to choose the store that was closest to my location when I had started placing the order. Not only was there no way to cancel through the app, but there was no way to call the store through the app nor was there a listed phone number. To get my order refunded, I had to call the main 800 number (also not easily found on the app). Their phone tree was a nightmare (especially since I’m now with no caffeine) and after an excessively long time trying to find the “speak to a representative” option, I find out that they’re not even open until 10am Pacific time. I had only downloaded the app because of COVID-19, but I had been a little excited by it. But this was such a pain that I’m not sure it was worth the stress. I mean, I am supposed to be able to do this before I have been caffeinated, so it should be easier than average! And the whole point of Starbucks is that they are all the same, so I don’t need to know the freaking name of the store or any details except where it is located on my commute. I should be able to look at the map, pick a location from it, and place my order without needing to remember that it was the “X Location” instead of the “Y Location”. And give me a 30 second cancel my order window! And the numbers to the stores!

I downloaded this app when I got 2 gift cards for Christmas. I entered both. I used one at the airport and it was working fine. Then suddenly the gift cards disappear. I look all over and can’t find them. I then realize I put in the wrong email, and try to fix it. But there is no option to do that. I log out, hoping to be able to solve my problem. Nothing works. I look up how to change the email on an account. It says what I tried to do. I then tried to log back in to the account, maybe I just missed it? Nope! It won’t let me log back in. I tried to chat with a live agent. It says after I waited 5 minutes, “Your session has expired.” I press refresh. It completely resets the whole page. I try again, wait 12 minutes, a agent finally comes on. Kym. After already giving all of my information, I wait. I repeat my problem, and asked her if she was there. I continued to ask. She does not respond. Then a note pops up. “The agent has ended the conversation” without evening helping me. 15 minutes wasted waiting for an agent. Over and hour and a half trying to solve my stupid problem that should not have happened. Thanks a lot starbucks, I now have a worthless $50 gift card, which should have been on my account, but is now somewhere because the app deleted it and would not let me re-enter it. I tried so many times. I hope starbucks reads this and gets these gosh dang problems fixed.

I have had the Starbucks app since it came out. I have an iPhone. Within the last 6 months I cannot locate any stores “near me” or anything other than the stores I have as my “favorites.” I travel a lot and use Order Ahead as I don’t want to waste the time sitting and waiting for 20 minutes to order at the store on arrival. I have done everything suggested to make sure my Location Services are ON as well as Precise Location, using Cell Data, using App Background Refresh, I have deleted and downloaded the app again many times. Nothing will work to restore having a list of all the stores in the area. I can search a specific store, but then it won’t come up in the list for me to “Order Here” so even though I can manually search and locate the store, but then it doesn’t come up on the map or in the list of stores to place a mobile order. It simply shows the address, but then I can’t do anything with it because the list and map still only show my “favorite” stores, it doesn’t add the one I just searched to the list to place an order. This is really frustrating since I am on the road a lot and Starbucks is my go to. I just skip it and go to a Bigby or Dunkin Donuts instead because their app works right! Very frustrated especially considering the cost of any Starbucks drink and my continued support as a customer, that the app doesn’t work right anymore!

Starbucks should seriously consider bringing back the Summer Skies and Summer Berry Refreshers this year because they weren’t just regular seasonal drinks—they became instant favorites that people genuinely looked forward to every summer. The combination of bright berry flavors with that smooth coconut milk in Summer Skies created something that felt unique compared to the usual menu, and it stood out both in taste and appearance, especially with its soft, pastel color that was everywhere on social media. Drinks like these help create excitement and give customers something fun and new (or in this case, something loved and missed) to come back for, especially during the summer when people are looking for refreshing, fruity options instead of heavier coffee drinks. Bringing them back would not only satisfy the huge number of fans who have been asking about them, but also boost engagement, since popular returning items often get a lot of attention online and in stores. Plus, Starbucks already knows these drinks were successful, so bringing them back would be a safe but smart move that keeps customers happy while still allowing room for new items on the menu. Overall, bringing back Summer Skies and Summer Berry wouldn’t just be about nostalgia—it would be about giving people a drink they actually loved and are still talking about, which is exactly what makes a seasonal item worth returning.

This app is good, it’s user friendly and comes in handy when i want to check if my store has the flavors/syrups or food i want. And i really like that the app tells me the calories… BUT There are a couple of things that could make the app 5 stars… The first thing I wish they would add is if when you customize a drink, the calorie content should update as you add or take away something to the drink (i.e. calorie content updating when you add an extra shot or extra pump of vanilla.) The second and last thing that I wish they could add is to allow you to view the menu in the app even if order ahead isn’t available. Unfortunately when a location turns off it’s order ahead option you can’t even view the menu which is frustrating because you don’t know if the location has what you want, so, you have to waste a trip to drive there to find out and if they don’t have it then you have to go to another starbucks. This whole frustration could be avoided if you could still view the available menu items at said location even though their order ahead is unavailable just adding the option to view only the menu. If they could add these things to the app it would be 5 stars!

I wish I could like the app more. It’s great that everyone at the office can place their order and then one person pick it up. The issue is that in this day and age with so many people being diabetic and others doing Keto you sugar free or unsweetened options are severely lacking. For example chai tea has no sugars or carbs naturally. The chai “syrup” that is used in the chai drinks and fraps does. There needs to be an unsweetened option or an option in the app to have tea bags used instead. The same goes for the coconut milk and almond milk. There needs to be unsweetened options in the app. My office use to do Starbucks runs multiple times a week but we don’t anymore because too many people can’t place an order online through the app as sugar free, unsweetened, and Keto options are not readily available. If they want a chai latte they have to go in to order it and asked for it to be made with tea bags. Also need a way to report that the drink you ordered online, and picked up is wrong. This is another reason we stopped our Starbucks runs is that one person would pick up the orders for everyone and not know if something was wrong. I ordered a pink drink but what I got didn’t have any coconut milk in it. I took a picture of the drink, label, and order to prove it but couldn’t do anything about it while I was at work.

Where is the list of previous transactions? There is NOTHING in History. Where did it go? I don't think it's working. Right off the bat, I'm not happy. I can't see the list of rewards I have available. They used to show up on the main screen and when you brought up the payment screen. Now they aren't on the main screen. There is a bar that says you have a reward, but not what or how many. When I try to check it, it immediately asks how I want to order and you have to choose how you want to order to see the rewards. What if I just wanted to see my rewards? Why is that not on the main screen? That is the whole point, isn't it? To show how much I'm getting out of this? There is so much unused space on the main screen that it could easily show your rewards earned and how many until the next, so why isn't it used? It shows a history number, but I don't know what that number represents, and there is a circle icon that I assume is a representation of how many stars I have in relation to how many I need for my next reward, but I like the way it was represented before: circle and number. Also, I the previous rewards from the old system still show even though I have already used them. It's not right. In short, not intuitive as the previous version, over engineered, and I don't see any new features that are of any use to me. And I don't think it's working. Reverting seemed like a good option, but apparently that doesn't work with the new points system. As they say, 'if it ain't broke, don't fix it'. Greatly disappointed.

About two weeks ago ,I tried to create an account to enjoy the rewards ,well, its imposible. Why? I created ,then signing in ,nothing happen . Just ‘we’re sorry but we’re unable to log you in ,please try again’ . I got help over the line ,the agent was nice ,but even when he finally could create a password with my e-mail ,he never want to give it to me . Then , ill wait 24 hrs because they’re a system ‘has a problem’ okay ,let’s wait . 24 hrs goes by ,but no success trying the app or the website . A gentleman send me a gift card with 7 dollars (THANKS STARBUCKS) . Waiting the week to get the card ,registered online and enjoy the rewards ,everything that I mention before ,happens again. Is such a lame software at the website or app ,trying with iPhone 8 or galaxy s edge ,is the same . Creating another account with new e-mail ,the same . Is amazing how a company like Starbucks ,has a very poor app and nobody can tell you what’s going on . If people or companies create a platform who let costumers enjoy programs ,they should to give it maintenance. Worst is the people over the phone who doesn’t know about the website or the app. They won’t reset your account and you need to wait 24 hrs . Starbucks should have a kiosk like McDonald’s and make his service faster and easy. The app is a failure system along with the website ,PERIOD.

Starbucks really was not thinking when they designed this particular application on the scan function. You need to redo it-Individuals should absolutely retain control of how bright a screen can be made and yet the Starbucks application automatically takes it all the way up to 100% anytime you touch the Scan button. This is particularly uncomfortable if you are looking at your application and you hit that button and you happen to have a light sensitive disorder- this is agony. I realize why Starbucks did this -so that it’s easier to scan it in store- but there was no actual *reason* to do it. Every person who owns a smart phone should know at this point how to raise the brightness on their own. In addition, earning stars is not consistent. I ordered a latte every day of the week and have managed to never get 80 stars when they run that particular promotion because there is some sort of a glitch there. I doubt I’ll continue using the application after this simply because stars are too hard to gain. As I’ve had a scan on the application every time because it’s taking the money out of the Starbucks account to pay for it, there ought to be the expected Stars for it too.

I have used this app for years without any serious issues. Yesterday, the app wasn’t working, so I paid with a card because the cashier told me I could still get my usual stars if I entered it into the app. There was no area to enter a receipt, so I started a customer service chat on the app. They told me that even though I paid with a card because their app wasn’t working, I was being courteous to the line of people behind me, and I was not wasting their supplies, I only got half the stars I usually get. This is days before an upcoming app update that will effectively cut the rate of star acquisition in half (corporate greed). I told the customer service rep that if that was store policy, I wasn’t going to be a customer after I used up the money on my account. This morning I find out I’m completely locked out of my account. Password reset don’t work. I contacted family that do have the app and their are working just fine. They even tried to log into my account and couldn’t get in, but were able to still get back into their account without issue. So it appears that Starbucks has blocked my account and stolen the money left in the account. This is fraud at best and larceny at worst. I will not be a customer to Starbucks any longer and suggest you don’t either.

I would actually choose Starbucks so much more frequently if I was able to pay the total amount of my order instead of having to reload a minimum of $10 every time I order. Which I didn’t even know it was $10, I thought it was $15 because the lowest minimum of $10 isn’t the prompted amount. I want to be able to pay my order total- not give you my money like an ATM at a bank so you can use it at your free will until or if I ever order again. There’s no reason we should not be able to do pay as you go! Every Starbucks near my house and my job are high volume. I have to order on the app to ensure I won’t be late- regardless of how early or how much time I have. Wait time estimations are unreliable, using the app is so much faster and easier, however, I very rarely do because of the lack of pay as you go feature. I almost always choose competitors such as local shops, convenience stores, or Dunkin Donuts because I know I can be in and out of these places, unlike Starbucks. Ive ordered in Starbucks and waited on average 10 mins every time and that doesn’t even include the very busy days. You are taking away an added convenience and because of it losing potential sales!

If you moved to the app to keep track of your receipts for business expense then it should be made clear that they do not store more than 90days in history. I lost out in hundreds of dollars of my personal money that I no longer have access to receipts cycled out of this app. I recharged my card with my personal money. Purchased my breakfasts, lunches, snacks from my frequent business trips thinking that the receipts would still be here. NOPE. Customer Service can’t retrieve them. They can see that I’ve regularly recharged my card so know how much of my money that has gone to their company. So Starbucks is fine with taking my money, just not enabling me to access my complete receipt history so I can get it back from my company. Companies don’t reimburse you on the money you add to your Starbucks app. All Customer Service is empowered to do is offer me $40 for the inconvenience. I spent HUNDREDS of dollars over the past year that I am unable to be reimbursed on and you offer me this as a solution? Data Analytics in this day and age should have a clear accounting for where my money goes once I’ve put it in this app & that accounting should be accessible. That is an acceptable solution. Not $40 credit for the inconvenience of not being Account completely to where your money went.

I’ve been going to Starbucks since 1998 when my sister in law introduce me to the caramel Frappuccino, and since then been drinking one every single day, change it from the caramel to coconut mocha and since it was discontinued I’ve having tha Grande Mocha Frapp, now why I’m telling you all this story, mainly because I love my frappuchinos, over the years I’ve acquired a distinctive taste for my frappes since they used to follow procedures when preparing them correctly, like first the 3 pumps of the frapp base in the cup, not the blender, followed by the milk of your choice filled to the corresponding mark in the cup of your size, mine which is grande, then 3 pumps of mocha syrup then the 3 pumps of coffee base and then use the grande ice scoop not the tall or venti. So I can tell you I know how my mocha frapp should taste, I’m not kidding every single day I drink one ( sometimes two ) since 1998 only years later because no one told me earlier I got into the rewards card, but nowadays some baristas either don’t know how to or just doesn’t care how to follow the correct way to prepare them and almost always have to ask them to please do it the way it should be. Sometimes I have to order 4 at a time so I can freeze them because can’t go every day depending on my work schedule so I won’t miss drinking one every day. So I may ask please train your baristas so I can keep enjoying my frapp everyday without feeling like a difficult customer just because they won’t do it the way it should be done. By the way I live in Miami Florida and want to say I love going to your Miami Shores location because Sandy makes the best Frappuccino the way it should be done. Love Starbucks 😁😁

For the past several months, this app keeps asking me to login to top up my balance. Sometimes it accepts my fingerprint but then it forgets and requires me to login from scratch. Fine. I have fingers. I can type in a password. Nope. Not that easy. The App then won’t recognize my password. I reset the password. It won’t recognize the new password. I go back to try to reset again using the new password. I get told I can’t reset with that because it is a prior password (no kidding, it is my current password but your app won’t recognize it). I have tried copy and pasting. I have tried using a keychain app to entire the password automatically. I have tried having other people type it in for me. I have tried typing it in myself for the tenth time and then clicking reveal to make sure it is correct before hitting submit. Nada. I then give up and avoid Starbucks because I don’t need this drama in my life. Then, in a few weeks, like always, the app will magically decide I had the correct password all along and operate smoothly with my fingerprint for a week or so. Hooray. But not so fast. After those few weeks are up, we fall back down the bloody rabbit hole. It will ask me for my password again, say it is wrong, and this entire saga will repeat. No coffee shop is worth this level of aggravation.

The app is decent and ordering ahead is always nice. I absolutely hate the fact that you have to reload your card and have a Starbucks balance on the app. The minimum reload amount is $10, so no matter what, you will spend $10 on your first order. Then everything after that uses the reloaded balance and you cannot deviate from it. If you choose to only do the $10 option, most drinks are more than $5. So if you want to order a second time, guess what? You're spending another $10. I know the simple solution would be the $20 or $25 option, but I DONT GET STARBUCKS THAT MUCH! In order maybe once a week and it feels so ridiculous that I have to spend $10 on a matcha, and always have roughly $4-$4.50 left of my balance. I completely understand that the money is still mine and going towards something I’m buying, it just really takes the convenience out of ordering ahead. I’d rather order at the counter so I can simply pay for the order itself instead of reloading the online card for more than my drinks value. It would be so so nice if I could simply pay for just my order and not worry about a balance. NO OTHER FAST FOOD/ DRINK APP IS LIKE THIS. Y’all are so money hungry for the people that don’t eventually spend the small bits on their account.

For an app that’s supposed to facilitate your business and encourage purchases of your product this is an abject failure. I only drink coffee occasionally but over the years I’ve always liked Starbucks. A pick up and go location opened up right near me and I finally got the app to make use of their order ahead feature. It would save me time and I expected I would give you a lot of business. But the app literally does not let me order. It will log an order if I order in the store but not let me order ahead even though the location and app are specifically designed to do so. It just says “Order ahead not available” in a little black letters inside a pale yellow bubble just above the name of the location. It says that at all the locations I look up. Even though I’ve then physically gone to those locations and they don’t know why it says that because they are taking those orders. So I ordered in the store. I did that twice. The second time even the in app Starbucks card loaded with money didn’t work properly and I had to pay with cash. I have the most recent version. I deleted and redownloaded. I contacted Starbucks through your help contact link and you never got back. Real breakdown of customer service. Going to take my money elsewhere.

Unable to login to app Always errors

I love Starbucks but because it is quite expensive I can only allow myself 1-2 drinks per pay. By the time I would get any amount of stars built up to redeem they would be expired. Why do they have to expire??? If they could build up like every other store/reward program you would be getting 5 star ratings all around!

App does not allow me to use my Canadian Starbucks account. The login credentials are correct since they work with the web app at app.starbucks.ca. My iTunes account is set to the correct country. I suspect the app submitted to the app store is trying to login to the wrong region.

I download the app and sign up starbucks for the first time in my life, i charged $20 in it and later realized i charged $20 USD instead and it can only be use at US, no option to refund or change it back to the right country, and why tf is US starbucks app doing at the Canadian App store?

Immoral company, dont waste your money

Ignorant and racist establishment, will never buy from there again

I’ve updated my password on the website but it won’t recognize it in the app. Whenever this happens it takes weeks to sort it. Then I stay logged in until it decides to randomly log me out, lock me out, and stop recognizing my very valid and current password. Aggravating. My money is in there.

Will be taking my business elsewhere and will not be using this app or ever buying from Starbucks again.

Unethical. Evil. Overpriced. Do better.

Starbucks does not care about its workers or about human rights Deleting the app and avoiding Starbucks until this is rectified

Unacceptable. Uninstalled after redeeming my funds so they can’t profit off them.

🍉

I deleted the app and will never buy Starbucks again. This corporation supports genocide.

Sorry💋

Terrible unions representation. Terrible support of Israel. Terrible organization made using the blood of anyone beneath it.

There should be an option to cancel orders. There have been a few times where I ordered at a wrong Starbucks because the app auto selects the last store you were close to when you opened the app. I want to be able to cancel the order and reorder at a different starbucks.

The app won’t let me log in or do mobile orders! spent hours talking to customer service and i still can’t log in! mobile orders work on websites and other people’s phones but not for me

Over the past two months I’ve noticed how frequently the app is unable to process a mobile order, with the following message: “Something went wrong on our end. Try later or choose another store” There are instances where I’ll select a different location and still have the same message pop-up too.

I accidentally placed an order and you cannot cancel it !!! Starbucks just stole 20$ out of my pocket do not recommend

Grab a coffee with a side of genocide

No thanks genocide supporter

You made a public announcement saying you do not stand with your union who support Palestine and have been actively trying to silence them.

None of my business is yours anymore. Starbucks supports genocide.

Overpriced coffee that finds genocide. 0/10 will never again recommend.

Boycotting for supporting genocide

Not supporting a company that supports the offing of thousands of innocent humans 🇵🇸🇵🇸🇵🇸🇵🇸🇵🇸🇵🇸🇵🇸🇵🇸🇵🇸🇵🇸🇵🇸🇵🇸🇵🇸🇵🇸

The new reward system is worse than before! You used to be able to get two stars for each dollar spent on the preloaded wallet…now you can’t. And you can only get 1.7 stars per dollar spent on their highest tier. I’m going to use whatever is left on my preloaded wallet and then never go to Starbucks again.

Make the rewards back to how it used to be where I could get 2x stars for gift cards 😡😡😡. You thought u ate with the new update but you guys didn’t 🤬.

Updated. starbucks broke the app. don’t use. won’t work. does not work on ios 16.7 even though starbucks says it works on 16.4. they lied.

My phone can’t update to the latest version of IOS because it’s an older model, so now The Starbucks app won’t allow me to open it. How do I make a purchase if I can’t open the app on my phone to use it?!!!!

Today survey appeared I answered it submit but it keeps appearing blocking the app. Please fix.

I go onto the app and a satisfaction survey pops up. i do it and in goes away and immediately pops back up and won’t let me into anything else.

What’s going on with this constant pop-up asking about how I feel about the app? The app was great until this survey has effectively blocked me from being able to order anything.

I haven’t used the app in a while and today when I whipped it out to pay, I’m welcomed by this customer survey that keeps popping up regardless of whether I submit or cancel. So the app is now completely useless. If it’s happening to everyone else I’m sure Starbucks will take notice .. eventually. But meanwhile it’s off to my local non Starbucks coffee shop.

I can only log in on the website but not the app. Very frustrating!

Everytime I am trying to log on into my account I can’t. This has been going on for a month and I have to use the web browser to access it. Please fix it cause is annoying and makes really not go to Starbucks because of it.

Can’t sign. Can’t order ahead. This sucks

They’ve made their already overpriced food and drinks even more expensive, regularly increasing the price each month, but now they’ve also doubled the necessary stars for rewards and now they’ve also put an expiry on stars of only 6 months, which effects the people who don’t go there very often. And this is coming from someone who regularly goes to Starbucks all the time, I won’t be going nearly as much now though.

Used to be good and you could get free items. I just did a calculation and you would have to spend $5 40 times before you could get a 400 star reward. Thanks Starbucks…. You just really discouraged me from ever buying anything from you again. Hope that makes you happy. Also, the fact that stars expire?! Not okay. Points shouldn’t expire. I hate companies that use that in their system. That also makes me not want to support a company.

The new version of the app is no longer showing the nutrition values. Now I have to search the nutrition values separately on another website which makes it less appealing to use the app.

Please make it like an iOS app again. If I wanted to use a bad cross platform app, there are plenty out there. Why did you go for the terrible performance of a bloated cross platform app for a luxury coffee brand? Puzzled that Starbucks went this route to save bucks on development.

It stopped working months ago. Keep getting system error message and can’t place orders. Looks like I’m not the only one. Fix it!!

Yall and Shultz can kick rocks