Uber Eats: Food Delivery Customer Service

Uber Eats: Food Delivery Positive Reviews

Horrible ServiceI only gave 5 stars so this comment would be seen by other customers. My experience with Uber Eats was a complete disaster. I ordered pizza from only 1 mile away, hoping it would arrive fast and in good condition. As it turns out, Uber Eats delivery people can walk, too? Literally, the delivery person brought my pizza on foot! And she had another delivery before mine, so it took more than 45 min for her to deliver my food, and of course at this freezing weather of Boston, the pizza was terribly cold. I reached out to customer service, at first they refused to provide support on this, because temperature of the food is something “they cannot do anything” ?! Then they tried to blame the delivery person as if it’s her fault, but it’s Uber who should NOT have delivery by walking at this weather. Finally, they offered $10 Uber cash, so I started waiting for it but it wasn’t sent for 3 days. I reach out to customer service again, and not 1, not 2, but 3 people from customer service ENDED THE CHAT without providing any help. They don’t care about customer care, they don’t care about wellbeing of drivers, they just focus on how much money they can rip from people without any proper service. I will NEVER EVER use Uber Eats again, I’m telling everyone around me what happened with all the screenshots from the chat so that I have proof of what really happened. If you care about your mental health, never use Uber Eats../btl/Version: 6.201.10001

Poor organizationI’ve had two terrible experiences with the app. 1) my food was delivered in the middle of winter by someone on a bicycle. No protective bag or basket to put the food in, just a bag of heavy, hot food exposed the the freezing winter air, dangling on someone’s bike. When it finally arrived nearly 2 hours after placing the order (the restaurant was only 1.2 miles away from my house and should not have taken that long) , it was freezing cold. I felt worse for the poor delivery guy that had to ride on poorly lit, winding roads in the middle of winter. He even states that he “wasn’t supposed to” be making deliveries over a certain amount of mileage away). 2) I ordered food from a location that was 3 miles away from my house (10 minutes drive) got a notification that it was picked up, and that it would be delivered in 10 minutes. Makes sense... after checking the app 10 minutes later, when the order should have arrived, it continued to say it was 10 minutes away. The tracking showed that the driver was in the complete opposite direction of our house and the restaurant. After checking another 10 minutes later, the driver was still in the same spot. Another 10 minutes, and they were still there. We called and he said he was “driving and is on his way”. After a few minutes he started moving, but was still going in the opposite direction. Deleting this app immediately and never using it again..SbaloneyVersion: 1.218.10009

Great application, climbing pricesThe application itself works great and has many great choices in my area. Unfortunately, I will no longer be using the (eats) service due to the rising booking fees. I could understand the fees based on distance for standalone companies hiring their own drivers. Uber has drivers who are intending to drive these distances for pay and can continue with more rides after leaving the destination (home) rather than having to drive back to the starting destination (restaurant). A pizza delivery through the pizza company 5 minutes away has a 50% lower delivery cost than Uber does for a restaurant in the same general area (within .2 miles). This is unacceptable. I guarantee you will continue to lose customers, as I already know of several other who are moving to your competitors for this very reason. I’m disappointed I will not be ordering my favorite tonight through Uber eats because it is $9 for a 10 minute drive. The restaurants are already inflating their prices from their in store prices. Don’t add to the problem. Update: 2 days go by since the initial review. I opened the app out of curiosity and was welcomed by a notification touting lowered booking fees. From what I noticed (based on my ordering history) there have been no lowered prices. I’m glad I’m not wasting my money on this any longer. I used to order regularly from Uber eats but this has gotten out of control. Fix yourself, Uber..MistaWondaBreadVersion: 1.166.10001

READ THIS !!I am giving Uber Eats a 5 star rating so that you guys will be able to see it but read this before getting this app please. I placed an order & it was good until my deliverer was so rude and unprofessional. Her name was TAO. She had 85% good rating so I assumed nothing would be wrong but she was 20 minutes late with my order and I was watching the her car on the map driving around. So I decided to text her and I asked “are you here”? She proceeded to say I put the wrong address. 😐😂like GURL I put MY right address. So I called her and she was yelling and not letting me speak. I just asked her to come to the address and she said that I have to come find her cause she doesn’t know where my address is & she would cancel my order if I didn’t come. So I had to take my 6 month old baby walking to find where she was at ; mind you it’s 9 at night. Then when I finally found her my Popeyes sealed bag was opened & my Popeyes box was opened. So I asked her why was it open and she had a whole attitude and said it wasn’t her. So I told her I would talk to customer service. I ended up texting Customer Service, showed proof, & explained that I couldn’t eat my food because I didn’t feel comfortable and they didn’t do anything. I feel highly disappointed & dissatisfied . Just know that if something happens with your order that Uber Eats will not help..Cocomelon1997Version: 6.208.10000

Uber Eats PRHonestly I never write reviews for apps but I need to warn other costumers of the irregularities in this service. my experience with the app in Puerto Rico has been frustrating. Although the food and the drivers have been absolutely amazing, the telephone and app costumer services are terrible. The first time I called the operator basically started arguing with me because he thought PR was not in the US. Then he couldn’t find my address and I offered to give him the original address and he basically shouted he didn’t know any Spanish. He also interrupted me repeatedly and didn’t allow me to explain what I needed. On a second occasion, the technician left me 10 minutes on hold and then told me that if I cancelled it was my fault so I was going to be charged for the full amount of the order (which was aprox $100 bc I was ordering for several people). In summary, The app will not let you make any changes after you submit the order and it is practically imposible to fix them or cancel. Other local apps (that have higher service fees) have an editing option and you are able to fix your order quickly, they also have great costumer service and will solve any other issues over the phone in no time. I’ve been using Uber because it was cheaper and faster but will refrain from doing so in the future. I left multiple comments and feedback on the app and not even an answer. I rather pay 3 extra dollars and being treated like a human being..WhileichangeVersion: 1.207.10007

Terrible service hidden fees and no customer supportI NEVER review apps but I will review this god awful app to warn others and my reason for giving it 5 stars was so it could be seen by all if you want to get food delivered use DoorDash I ordered food from I er eats from a Mexican restaurant and it took FOREVER but I was not mad because I know it can take long for the food to be prepared at a restaurant so I was not mad then it said that the food was delivered so hungry and excited to eat my tacos I ran immediately to the door and open it to see that my food was not there and the door in the very bad and blurry picture was not mine so I tried to contact the delivery person because I understand getting lost in my are can happen I tried multiple times no answer so I contacted Uber support and they said that it my fault after multiple people tried to contact the delivery driver no answer and that I could look around my neighbor hood where hundreds and hundreds of people live and that in the future to pay attention to when it says the food is delivered but no refund how are you going to believe the driver who is not answering over the customer so now I’ve lost over $50 that I have to try to get back from my bank and I have to go to bed hungry because I don’t have the money to reorder my food!.EB.15Version: 6.207.10001

Hit or missAlot of my issues here arent the drivers. For the most part they are pretty good. Or what they are delivering is closed up in a bag and they cant verify its all there. My issues are mostly app related. Like constantly telling me if i added notes to my address it would be easier for drivers to find me. Literally am that one person that has detailed landmark instructions on how to find me. Maybe look at those notes and dont consider me having a conversation with the driver about literally anything else as they are lost. Maybe i want to make sure they actually did my drink iced this time cause for some reason the coffee place near me it does not see it as iced on thier end even though the app has it listed as iced. Today its decided i must speak spanish and changed all of my notifications to spanish. I know i order ALOT of mexican food but cmon. We like burritos at work, its a thing. And my fave thing EVER is that time i accidently typed in the wrong tip amount and since i was at work did not notice tiljust past an hour after it was ordered, and instead of dude getting 2$ (he was rude) he got 200$ and even being a platinum member couldnt fix that. I mean i can tip drivers within i think 24 hours, but eats nope. So in conclusion, i like my drivers, its the app that needs improvement. And can we seriously just make the tip time limit longer, i cant always get to my phone within the hour time limit and sometimes i want to up the tip..Wd annoyedVersion: 6.62.10004

WORST APP AND SERVICE EVERUber eats is hands down the worst delivery service I have ever dealt with. 3x in a row my food was beyond late and cold. The restaurant does their jobs on having the food ready but Uber eats has barely ANY drivers to pick up and drop the food off. They do not relay the message on their app prior to submitting the order that they are low on drivers in this area or anything. They expect you to order, wait 1 hour and then check in and see the food is ‘still preparing’, call restaurant and find out no driver picked up the food. There is also no simple way to cancel the order without being charged fully for the cancellation fee... Have to keep reaching out to their customer service and all they do is offer you a $4.89 Uber cash credit... What on earth am I supposed to do with that? That doesn’t even cover the service/delivery fees. I kept giving them the benefit of the doubt but after the third time I am fed up. I will be deleting this app and account for good. They need to re-evaluate their business and service OR just end this service for good. Never dealt with this type of issue with their competitors Grubhub and Seamless. Don’t bother downloading this app and getting excited over all the food options, you will either get the food cold or never get it at all. Just save yourself the false hope and disappointment..Fh134537652Version: 1.280.10003

Rude drivers and no customer serviceI will also be putting 5 stars in hopes people read. In order to even have a delivery delivered to you, you have to enter a VALID delivery address to save to your account. AGAIN, You have to enter it to get a delivery. I’ve had several deliveries in the past already, and never had an issue. Not one. The driver today had no idea what she, Yohanna or something, was doing and stated I didn’t give her the correct address and she was going to call Uber on me. She was just driving around and saying there were multiple entries to my apartment. I told her there were only 2 entries. It showed she was translating her messages. I don’t care where you’re from, but if you can’t follow simple directions, you shouldn’t be driving to deliver. I was still charged and never got my food. When reaching out I was told my case was too complicated lol, too complicated, and someone else would reach out in 7-10 business days. I’ll be contacting my bank first thing Monday morning to dispute the charge. I didn’t pay more money or give a tip to have to go and find my delivery driver to get my food, and it’s not my fault the driver couldn’t read my address correctly or understand what I was telling them. I’m not paying for incompetence. Won’t be using Uber eats again..Blessed BeebVersion: 6.209.10000

Never order delivery for a specific time!I’ve ordered through UberEats before and have not had any major issues with deliveries. However, the two times that I’ve ordered with specific delivery times requested, there has always been an issue. No exceptions. The first time which was several months back, my order was over an hour late and the restaurant actually sent their own driver to deliver, but yet I’m sure Uber charged the restaurant for this. Unacceptable. The second time was yesterday, the restaurantI ordered from called me three times letting me know that the food was ready but no Uber driver had come by to pick up. It is impossible to get a hold of any customer support via chat on the Uber app. Impossible and very unproductive. I could not cancel the order because the restaurant had already worked on it, and I could not reach someone via chat. Long story short I will say they ended up refunding my order because I sent several messages very upset. My food was actually picked up and delivered three hours late, cold. It was not the restaurant’s fault it was UberEats support and the inability to contact someone in an efficient manner as soon as a problem arises. This is my reason of giving them one star because the app has no good way of contacting someone fir help..Paprika11Version: 1.264.10006

Borderline scam artistsI have been an Uber customer for 7-8 years now. Am an Uber one member for years now also. Am always grateful and appreciative and share the same. Until a couple weeks ago when my order was processed without proper promo. So I cancelled the order right away and then processed a 2nd order with the exact same items just with promo also being included properly. Uber then allowed the restaurant to charge me for 2 orders, stating they had started my first and had lost the food from it which was totally nonsense from the beginning. I figured given my thousands of Uber trips and maybe close to 1000 Uber eats orders that I have placed and never once had complained for no reason and this case is even clearer seeing as I ordered exact same items maybe 2-3 mins later and had no problem paying for them. Went thru Uber support and was actually told by Uber employee that I was going to be credited for first bogus charge. Then few minutes later I receive a separate message that stated that NO they were not going to make this right and that I have no recourse. Meanwhile like I said thousands of Uber rides and a 4.9 star gold member and this is way I have been treated. Uber is total disappointment and should be ashamed of themselves..JimmyMc81Version: 6.137.10001

The worst customer service ever!I received a food delivery that was totally inedible, so I contacted the customer service department 15 minutes after the food arrived. There were around 20 messages going back and forth. The conclusion was that Uber Eats were unable to make any price adjustments for the order. I kept telling them that if the food was served in a restaurant prepared the same way as I received in the delivery, I would've returned it to the kitchen and I'm sure they would have replaced the food. But UEats still refused a "price adjustment" Eventually, 28 hours later, I received a message saying I would get a credit of $15 for a $50 order! I tried to argue that I should get a refund for the total order, then I was told that the matter had been dealt with and I couldn't respond to the message. So, I tried to start a new message stream, but was informed that it was too long after the food was delivered to comment on the delivery! I understand that UEats must get people eating food then complaining to try and get some money back. In this case I sent photos of the food disposed of in the brown delivery bag. We had only eaten a couple of bites, couldn't eat the rest. There are so many other options for food delivery I will never use Uber Eats again..XD_charlieVersion: 6.71.10005

DissatisfiedThis used to be my favorite delivery app, now it’s my worst nightmare. On multiple occasions my order has been cancelled for no reason and I still get charged and have to call endlessly to receive a refund because the customer support techs just talk over you and don’t care to actually help. They charge a lot of shady fees, including their new “small order” fee which I find ridiculous not to mention that using promos is incredibly difficult and frustrating. I went to a drive through the other day and was told they had no more food for the night so I went home and ordered Uber. I looked for the same chain because I was craving it but I accidentally clicked on the same one I had drove to and ended up canceling less than 3 minutes after I made the order. While I can understand a cancellation fee I think that charging me for the entire order either way is ridiculous, especially because if they had no food there’s no way that in three minutes they had my food going and no one ever picked up the food or anything. Grub hub is a better option, they are just as if not even quicker, their customer service is good and refunds are almost instant. They also have the same options of restaurants and then some..BgfvxzeegtbhnfhyjVersion: 1.284.10006

Simply unacceptable and a health hazard!!!Uber eats read through. This review reflects just as badly if not worse on you as it does on the restaurant sultans grill and gingers bar in Nashville Tennessee. I don’t think I have ever left a bad review, if I have maybe once. I usually get the wrong order and almost never a complete order from uber eats. I usually just leave 5 stars anyway. But come on. Please do not offer food if you can’t handle the orders. A waste of my time and money. A risk to my health!! I ordered a gyro wrap that was inedible. Not a pita but an actual wrap grilled tasteless and soggy. My kafta kabob was burnt on the outside and RARE on the inside, not to mention WAY over seasoned. Absolutely inedible and a health hazard. I don’t know how to post pictures but I have them. My salad was basically opaque it was as so old or frozen I’m not sure. THE BLACK OLIVES WERE edible. The rice was edible but awful. Like generic instant artificially flavored over cooked old rice. MY DIET COKE AND FRENCH FRIES WERE THE ONLY OTHER THINGS EDIBLE. Sorry to go on and on. I’m just as annoyed with uber eats. Where is the quality control?? Please Please just don’t offer food if you can’t offer quality, safe food. I rarely even get what I order and then if I do it is garbage. BUT THIS ONE TOOK THE CAKE. PUT ME OVER THE EDGE. AN ACTUAL COMPLETE WASTE OF MY TIME AND MONEY. AND I BELIEVE A HEALTH HAZARD.Boyajian12345Version: 1.206.10002

Terrible App Complete GarbageLet me just start with saying Door Dash refunds are instantaneous. Now, I am making a point to leave this review because what happened to me is wrong. So, I ordered food for my wife yesterday and it was delayed four times before we decided to simply cancel the order in its entirety. I was on the phone with customer support to have the order canceled and support told me to stay on the line while they connected with their driver. This was to let them know the order was being canceled, then all the sudden on my app when I was still on the phone with Uber eats support mind you. My order gets completed? So, without the order ever even coming within 20 minute radius even near my wife my card gets charged because the driver was given a heads up by Uber eats to cancel my order i.e. mark it as completed. Not to mention I had to call customer support 3 times so they could understand I wanted a refund to my card and not my Uber eats account. Really, Who wants to spend money on a app that literally doesn’t work for the consumer? Worst experience I have ever had and with no recommence from Uber eats I’m out 23 bucks for 3-5 business days and no credits in my account for all the bull. I should’ve gotten some kind of, “I’m sorry” credits from Uber eats but apparently my past history of ordering from them over $300+ means nothing to them..Mike1937Version: 1.174.10002

Prices are getting ridiculous!I use this app a lot and have always rated it highly on feedback questions. I have also recommended to friends. The customer service I have experienced has been great as of now and has even exceeded my expectations in spite of other customers' bad experiences with it based on other reviews. However, the prices are getting ridiculous and it shows how much they don't care about their customers. If they would be smarter business wise, they wouldn't keep raising the prices unreasonably and customers would order more frequently. We have to pay for taxes, delivery fee, AND the booking fee which is 15% of the customers' total AND the tip. I always leave a tip because I care about the delivery partners getting paid well and getting the credit they deserve especially if they do a great job. I was about to order food today which costs $40 in total and with how much they are charging now it comes up to $60! I don't care what purpose it all has. 20$ on top of the food I'm ordering? That is utter abuse to the people who help your company continue to succeed. You should not treat your customers so poorly and should value them especially since your apps are successful. I will either use Ubereats for emergencies only or will not be using any Uber app again if this does not improve in any way. Ridiculous..MoniqelixiVersion: 1.184.10002

Good if everything goes smoothlyOkay so I’ve been using Uber Eats for a while now and I’ve had enough good experiences to not rate it 1 star, but when you have a bad experience the customer service makes you wanna pull your hair out. My first 2 times when I contacted Uber support for any missing/wrong items they gave me my refund for the wrong/missing items. Now they don’t bc I’ve supposedly requested help too many times. One time I ordered ice cream and I got the wrong thing and it came completely melted and Uber refused to give me any kind of refund. Most recently, my driver cancelled my order and I was told I would not be charged. However I was and after waiting 3 days no refund in site and Uber “assured” me I have not been charged even though my bank statements say otherwise. Another small nitpick I have is I hate how you can’t cancel your order without being charged. I understand if there’s already a driver on the way but if I’ve just ordered it or if I’ve been waiting for hours I feel that I should not be charged for cancelling my order. I’m not trying to be a Karen but I kindly request for the customer service to step up their game. Overall though this app is pretty good though and I do recommend it if you want food but don’t feel like getting out of the house. However it could be even better with a few tweaks.Pink ownerVersion: 6.65.10002

Sad that I can’t order from my favorite restaurantsHow is not too much to ask someone to drive me from my house to my favorite restaurant... but when I rather have food delivered to me. Nooooooo... “restaurant is currently unavailable”, but when I’m in the area it’s magically available for delivery? Like sometimes I don’t want to or can’t drive 5 miles to my favorite restaurant. It’s also dumb how a restaurant the same distance is available for order, but not the one I want. Like how convenient, right? Like I’m willing to wait for my food, so why can’t I order it? And I don’t see enough fast food chains on there either... like sometimes I want Taco Bell. So really the app only works when you’re in a poppin area... That’s sad especially when the restaurant is only 20 mins (according to google maps). I gave the app many chances, but gave up because what’s the point. After developer replied to my review... but why when I check to see if my favorite restaurant is available for order it says it’s too far away? Like can I still order from that restaurant or not? And it’s funny how that exact restaurant charges a fee to order now so why would I not be able to order at that one? When there is another very close to I can order from almost whenever I want to with no fee....Daniel6631Version: 1.150.10001

Delivery times often very wrongMore times than not estimated delivery times are frustratingly wrong. Whether it be in underestimating restaurant preparation times to underestimating delivery driver pickup and deliver times. Deliveries have never come earlier than estimated. And if I were Uber, enticing hungry people to order food I would be underestimating delivery times too. Even more frustrating, the app has no place to give feedback on Uber’s estimated time. Only options to give feedback and negative review on the restaurant and the driver but again no place to comment on time it took to deliver food; Taking no responsibility for their Uber’s own estimates. Last experience I paid for priority delivery, which I thought would improve times, unfortunately priority delivery only starts after order is picked up and not when driver accepts order, so I waited and watched on the “track order” feature as the Uber driver drove all around the city while the order was ready waiting on the restaurant. After the delivery I changed my my pre tip amount for driver from 18% to 15% and again no place to comment on delivery time, there were two people in the car which makes me think they accept multiple food and people orders at the same time, which in this case explains why driver drove all over city before going to restaurant. Hungry and Frustrated.DtinsleyVersion: 6.70.10002

Obviously amazingUber eats got me through pandemic. Basically only had one issue before which wasn’t a big deal until last night. I ordered food. After about an hour, it didn’t arrive. The app didn’t show much more than “preparing your order” and advised me to call the restaurant, which I’m thinking is a ghost kitchen because I never heard of it and the phone call would ring twice then disconnect. So I ordered food from somewhere else and finally ate and attempted to contact customer service. When you have a 24/7 business, your customer service needs to be 24/7. It took awhile for me to figure out how to report the fact I never got my food, about 10 or 11pm. Got a response at 5am asking me for my order number and then they refunded the purchase. I have worked in hospitality and customer service for about 20 years. A better response would have been “we are refunding you and also looking into what happened.” And how about maybe don’t do business with a restaurant that doesn’t have a working phone number? Or just anyone available. I was very frustrated last night. I understand stuff happens, I’m more frustrated with the lack of customer service than I am with my missing burrito..SuperLiz00Version: 6.63.10003

For ALL that complainYou can’t expect your food to be piping hot when you live 20 or 30 minutes from the restaurant you order from. Also, most drivers don’t want $3 for a 10 mile trip with zero tip. Just fyi it has been found that when a restaurant is backed up the food is packed BUT sits there for several minutes waiting to be dispersed to the drivers. The restaurant handling of the food isn’t the best either. 95% of the time your food is old, cold, soggy, and messed up BEFORE it is even handed to us to deliver to you 20 minutes away. BIG FACT: we can only VERBALLY confirm all the items in your order. The bags are SEALED CLOSED. So, stop blaming drivers. Call your favorite restaurant and complain to them about their food quality. We have ZERO control. Me personally, I’ve watched an order sit on the counter over 15 minutes and it be handed to me to deliver. I’ve gotten cussed out for pointing this out and asking the hostess to have the order redone. I’ve been a nurse 24 years and ran two restaurants. I’ve also experienced food poisoning at hospital stay level three times!!! It’s a pet peeve of mine to ignore food safety. My final comment is don’t assume drivers are careless and uneducated. So many of us are not!!! After the pandemic many lost jobs and can’t go back to their former careers. Start blaming the restaurant. That’s where the mess starts!!!!.Jessegirl2017Version: 6.167.10000

One driver ruins it allApp works fairly well, so far food orders perfect until last night. Order #6A7F4 with driver Courtney in Tampa. Ordered from Deeya Indian Food in Clearwater FL. Was estimated 30 minutes. Assigned to driver Courtney. Had only a 60% rating, not sure why she is even allowed to continue to deliver with that lack of respect for the customer that they rated her 60. As order picked up, somehow, without my authorization, she was assigned another delivery from the same restaurant, and this extended my delivery to from 25 to 35 minutes. Why am I paying for colder food? Then, 8 minutes before my scheduled delivery, my order shows delivered. Yeah, the moron of a driver looks to have delivered both orders to the first stop. Even Ubereats couldn’t get a hold of driver. Sure my money was refunded, but that is not good enough. I want to know what happens to the driver, should be banned from Uber and or ubereats for at least a year, and I should at a minimal get a free meal. I sat and waited an hour, starving....and eventually had to go out and get my own food....wonder how quickly I will use ubereats again.....or recommend to others....NOT. If Ubereats want to keep me as a customer......something should be done more then, oh we so sorry...we will refund you ok...... Very very disappointed customer......So67 hepVersion: 1.194.10001

Über UberEATS!Loving UberEATS while on holiday! It's perfect for downtime at hotel. Delicious food delivered to you!.TsatassayaVersion: 1.108.10001

LIf they charge you extra there is no way you can dispute it because there is no customer service. It’s just a computer that’s gonna reply to you messages. No real people listening to your problem.GlvdhjshVersion: 1.253.10002

Scam ArtistService and Delivery Fees. You make an Uber Eats Pass to add injury to the insult. A $12-$15 meal costs, $30.00 for a meal to be made and delivered not including a tip. Absolutely disgusting. Watch how they will criticize and debase while they know its wrong and then gas light in their response..KakaguraVersion: 6.81.10003

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 6.208.10000

Uber Eats: Food Delivery Negative Reviews

No regard for customer care.I usually don’t do bad reviews but I had a shady, disappointing experience and had absolutely no resolution with their “customer support” and need to share. I received a promo for 40% off (up to 15) for groceries, the only reason I used the app to buy groceries was because of this promo, it’s a 3min drive. The price was reduced and the promo was present during checkout then when I got charged it had no promotion applied. I was also over charged $10 with no explanation, and had two items that weren’t available so they were removed from my cart. I checked the grocery store app and the prices of every item was LESS than on uber eats so it wasn’t because of the in-store prices. They also didn’t use my account number so i could earn my points (or look my account’s order history, because how did the total increase that much with missing items? sus.) So I reached out asking why, and that I shouldn’t have been charged that much with the 40% discount and the missing items, all they refunded was the $10 add on that was added in store, did not honor the offer that was on my account. I’ve had several mix ups and mistakes on my orders which isn’t a big deal because the customer service actually resolved the issue when I didn’t get what I ordered or got a completely wrong/inedible order.. Now the $10 on my account is gone lol. Not a company worth supporting if they cannot honor what they offer their customers..MayaabbbVersion: 6.180.10000

I think I’m done with this app finally.I’m not paying for your pass. So why do you show me all these options for free delivery? I can’t see the actual delivery price until I’m done with my order. Feedback: It’s crazy frustrating to see $0 for delivery if you have the pass but you can’t see how much the fee would be if you didn’t get the pass. Then you go through the whole process of ordering something and then when you get to your cart, your $20 meal turns out to be $30 because of the delivery fee I wasn’t allowed to see until the very end. And then now it’s like, I can’t justify paying $30 for an omelet delivered. $20 was already crazy. It’s so annoying. SO annoying. I honestly am just angry. The way this app is set up, it’s terribly un-user friendly for anyone who doesn’t have the pass. Is that the goal here? To have your app bother me so much that I buy your pass? Hot take: no one needs an omelet that bad. Btw two nights in a row now I’ve waited an hour or so for a meal to then have it canceled. Tonight there was no explanation to why either. Just cancelled. I don’t know how you could improve the experience for users there, but I thought I’d share that with you too. It’s another reason I think I’m done with this app. Developers, don’t bother responding to this. I really don’t think I’ll ever use this app again. Im tired of this. It’s just so gross to have such blatant promotion of something I don’t want forced on me if I want to use this app..Jon GeaudeauxVersion: 6.87.10003

Drivers Don’t Follow DirectionsOn Uber, there are ways to give actually write feedback about interactions with drivers. On UberEats, you only have the option of preprepared feedback options to click on. I’ve had multiple bad interactions with drivers with no real way to complain other than a thumbs down. One driver delivered to the wrong apartment, I contact the driver and they refused to accept they delivered to the wrong place, talked over me when I said I didn’t receive and was just extremely rude. Very frequently, the drivers in my area do not read my instructions to find my apartment (I made sure these instructions were very detailed due to living in an apartment) and contact me for assistance finding it. This wouldn’t be much of an issue, but multiple times they were not even on my street. I’ll open my door to wave them down and I’ll see them turning the corner of the street. My instructions include to park on the lot on my street, so they either cannot read a map or did not read my instructions. I’ll then get an alert that the driver had trouble following directions and I may want to update them. There is no way to give further details to these instructions unless I go treasure map details of how many paces to go in each direction. I use these instructions of how to find my apartment whenever I order for delivery from anywhere and UberEats is the ONLY delivery service I’ve ever had drivers have issues following them..Anonymous63$,!,8/9Version: 6.59.10002

How did I get charged for a 40% tip two weeks after I placed an order?I’ve only used this app twice, but giving 2 stars because they apparently charge you for a 40% tip to your delivery driver from a 2 week old order.. I got on the app last night to search for a restaurant in my area. Before I could begin my search, the app asked me to rate my experience from an order I had placed over 2 weeks prior. I happily gave the restaurant good ratings, and gave my delivery driver good ratings as well. Then to my surprise, a notification pops up that a tip has been added to this 2 week old order. How this happened, I have no clue. I then go onto my bank statement to find that I was charged for a 40% tip on this order.. again, how this happened, I have no clue. I never typed in any tip amount, let alone authorize the app to charge a tip to my account. I reached out to customer service about this issue and was responded to with a message that said they are only able to edit tip amounts up to an hour or 2 after delivery, and that I should please be careful to check that my order is correct before submitting it next time. If this is their policy, then how on earth was I charged a tip two whole weeks after the fact?? Not only does their tip policy contradict itself, but how I was charged a tip in the first place still perplexes me. I hope my delivery driver enjoys her tip. Her service was satisfactory. Uber Eats gets a thumbs down. It’s the principle of the thing..Ri RanVersion: 6.65.10002

DO NOT USE! you WILL regret itHad horrible service from Ubereats when I was using them five years ago, again and again, consecutively bad, along with terrible support for said horrible service, and decided never to use them again. As stated, it’s been five years. They offered a $25 off an order of $30 to come back to the app. Decided to chance it. What a surprise, it’s been hours and as usual, our food hasn’t been picked up so by the time we’d finally (maybe) get it, it’d be so cold and disgusting that I wouldn’t want to eat it. Canceled the order and asked for a refund for that exact reason, and the cheapskates wouldn’t let me keep the promo. I ordered this as a very rare treat for myself, and the entire app failed to deliver. Hasn’t changed despite the passing of five years. Y’all probably would have more drivers if you paid them a living wage instead of the disgusting “by order” pay that you do in order to get the most work out of people for so little pay that they have to work for multiple delivery apps at the same time in order to scrape by. But nah, why be decent when you can make cash hand over fist that you’ll never be able to spend on one lifetime. UPDATE: after the app crashing multiple times and support being, unsurprisingly, the worst, instead of cancelling the order and giving us a refund, they’ve allowed someone to pick it up despite the fact that the restaurant is now LONG closed. Crappy app. Crappy support. Cold and inedible food. Use them at your own risk..CordeuxVersion: 6.98.10002

Don’t waste your money.I am someone who used to frequently indulge in Uber eats and over the past couple years the app has become more and more horrible. There clearly are little to no checks and balances for drivers or the experience of the customer. The ability of drivers to pick up another order while actively getting yours can add anywhere from 20-30 mins to you receiving your food. I’ve had instances where drivers drive AWAY from my house after the app estimates 15-20 mins to delivery and that quickly becomes 35-50 mins. I’ve had times where my driver speaks absolutely no English, making it nearly impossible to communicate with them when I am attempting to help direct lost drivers. Times that I have been met with ice cold food that’s taken a trip around the entire city and requested a refund, I’ve been met with two options; wait 5-7 days for money to be returned to my account or Uber cash. I’ve had anywhere from 50 to 100 dollars worth of Uber cash never returned to my account. They say it’ll be instantly available but then it never shows up at all. Long story short, it’s a mess. The company clearly doesn’t care about the user experience. The picking up a second order capability shouldn’t be an option because if you’re the person getting your food 2nd or 3rd your food is coming cold, soggy, and extremely low quality. If I’m being up-charged and expected to add 3-5 dollars tipping the driver than why wouldn’t I expect my food to at least be warm..YurGurlAbbyVersion: 6.192.10000

Bad customer service/experiencesI normally use Uber Eats regularly, and when there are issues, they handle them swiftly. I recently had an experience that left me with a bad taste in my mouth, and it wasn’t the food. I had order food for my family and watched on the map as the driver (who was shown on a bicycle, which was a lie) drove up to my house, slowed down for a second, and then kept on driving. I went outside to look for the food as the app said it was delivered. However the driver never got out of their car or came up to my door. I have a Nest doorbell which shows no one arrived at the time of my supposed delivery, and I had screenshots showing the mere seconds between the car slowing down in front of my residence and then driving off without stopping. I also received my “delivery confirmation” picture, which was my bag of food in the driver’s passenger seat. All of this and Uber Eats customer service said I can’t prove I didn’t receive the food. And they reasoned that since I didn’t order again to replace the food, I must have received it. And now their customer service refuses to answer my messages, and continuously tries to close out the ticket without a response. Admittedly I am a bit angry at the situation, as I usually have no problem getting my money back if the drivers are thieves or the restaurant makes a mistake. But now I am supposed to provide proof that I didn’t receive food? Would you like a picture of my outstretched, empty hands? Hate from Baltimore.ThethaitanicVersion: 6.205.10000

Poor cancellation processI just order wings from a restaurant and I decided that they were taking too long since we were already 10 minutes into the preparation phase of my order. So I go to cancel it since they aren’t taking care of my order and no driver has picked up my order. So I go to talk to the terrible ai bot and decided to check my options. I say that the restaurant is probably closed and the bot says would I like to cancel for a $20 fee or somewhere around that. So I hit cancel again to check my options and I ask why am I being charged a fee and they follow up with if I would like to cancel my order, not even answering the assigned question they gave me. So I back out of that and I hit cancel order, but every other time I hit cancel order it gave me options and after I hit one of the options it would give me a yes or no confirmation, but this time it just cancels my order and decided to not give me a confirmation. So basically every button I clicked was just taking a chance whether or not a fee was at stake. So I contacted a man that worked there, Paulo, which also seemed bot like and wouldn’t give me genuine answers and repeated himself a bunch. And he said that I couldn’t do anything about it. Something similar happened to epic games where they were sued for accidental purchases, but here it was an accidental cancellation. So Uber maybe compensate me or I might need to get into some legal trouble.WiggedBearVersion: 6.199.10000

Worse Automated Customer ServiceI live in an apartment complex, so I leave detailed instructions so I can meet the driver. I don’t even expect the driver to deliver to me but I’ve had drivers that have had success coming to my door. I order often not just at my apartment complex but I use to order food for my team at work and have only had TWO of the times that the driver leaves the food at another complex. Both times I didn’t message the driver because I was caught up in something and noticed they delivered and when I went outside it wasn’t there so after contacting support they told me they understand how frustrating but they cannot refund. The second time I called the driver and she told me that she was upset about how my complex is designed and had to walk up and down (never called or texted me) until she found my complex. I told her she didn’t deliver it to my door and if she could meet me so I can get the food from her. She was upset and I couldn’t understand fully so I hung up to message customer service and then they gave me the same message of “that’s frustrating, we can’t do anything about it” the first order was only like $25-30 so I let it go but the last order was over $100 incl. tip so I ended up reaching out to my credit card company. When I told customer service they can play back the transcripts to the phone call between the driver and I… they sent the same automated message. Deleted the app. My friends told me to use door dash instead..Milo32021Version: 6.194.10005

Refused To Deliver MedicineI’ve tried to use Uber eats for over three hours today to try and send medicine and supplies to someone with Covid with a no contact delivery. After waiting an hour on “order confirmed” it finally informed me the order was canceled with no explanation to why but said to try again. With no other option to send the medicine, I put in another order. This time after about 15 minutes the order had a driver assigned and they arrived at the location to work on the order. After about 20 minutes and the status suddenly switched back to “Order Confirmed”. After waiting 20 minutes I called support and was informed “we can not look into your order for another 20 minutes.” I insisted I’m trying to send someone medicine and insisting if they could look into this issue. I was assured “There was no issue as I would be refunded if there was an issue”. I’m not looking for a refund, I’m trying to send medicine to someone suffering through covid. With the support insisting nothing could be done and they could not contact there driver until 20 minutes had passed I had to wait. After 19 minutes, the order was canceled again with no info. I called back and was told that since the order was canceled there was nothing they could do. But I could certainly try to send the order again. The absolute lack of communication and need to assist someone trying to find medical aid is staggering. I will never trust Uber with my money, time, and safety again..Michaelm6000Version: 6.115.10002

Worst Customer Experience of My LifeDue to work circumstances I was at a hotel with no food options nearby. I am in a foreign country, with nothing in walking distance, no money for both food and a taxi. I dont have enough food packed in my lunchbox for the whole trip, so I have no other options but to Uber Eats. I put an order in for the cheapest food I can find (Churches). My card was not accepted. I tried several times before realizing it was my bank putting a fraud alert because they havent changed my status to always traveling. I called and got that sorted. Then tried to add my payment method back. The app not said there was an error multiple times. I reached out to customer support who told me that their policy has a daily verification limit that if reached you cannot add payment methods. My apple pay and Paypal options were not being allowed to connect to the app either… at this point I have been dealing with this for hours, painfully starving, nauseated, and it was about to affect the work trip I was on because I was getting very ill from having no food. The customer service rep proceeded to say sorry but there is nothing they can do. No exceptions. This is a big flaw in Uber Eats policy that they have no way to verify users for instances like this. I deleted the app and will never use it again because even if I am gracious about this one extreme circumstance that they failed me on, I will never forget how they didn’t help me when I needed the help most..Irod0429Version: 6.118.10002

Terrible Customer ServiceI bought a food from Subway for my lunch. It was saying that the order will be delivered at 12:20 and my lunch ends at 12:30 and I thought I would be just fine. Then 10 seconds later it said 12:35. I wanted to cancel the order because it won’t make it in time. I asked the customer service and they canceled it and did not refund my money. Even it was their fault. They told me it Will arrive before 12:30 and then they extend the time and also refused to refund. Guys trust me do not use Uber Eats. Use Doordash. I had a friend who waited for 30 minutes and no one accepted his order and he contacted the customer service and they assigned him a driver and also refund half of the payment and also give him 5 dollar credit into his account. Doordash is more responsible and has a better customer service. Uber is refusing to refund my money even it was their fault when they said that my order will be arriving before the told time. Guys do not trust Uber with timing. I ordered a food a few weeks ago. No one accepted my order and I waited 2 hours in the end I canceled it. Just wasted my 2 hours for no reason. They even didn’t assign me a driver saying “Oh, we are sorry we are just too busy”. They should be that busy to make a customer wait 2 hours. So if you have a brain use Doordash. Uber lies, has a trash customer support, and don’t get me started on their irresponsibility Sorry Uber but you just lost a very old customer and a valuable customer.Furkanayilmaz54Version: 6.95.10000

Fraudulent AppI have been a long time user and today I have cancelled my subscription after the last 5, going on 6 hours of asking to be properly refunded for $13. I am gluten free, the restaurant did not make the order gluten free. I had to throw away the food. This is the second time this has happened. I submitted a complaint got $4 back. Submitted again, then told I was already given $4. No ubereats, I want the full $13. I sent follow up messages, ignored after 4 hours. I went to facebook. The “manager” reached out asking for a phone number. I received a call on what’s app from the UK. He was a complete jerk and kept asking for more information. Then was telling me I needed to go to WorldRemit app to set up an account and put in my bank account information. I am an accountant and worked in banking, this is literally the most fraudulent thing ever. When I was taking a moment to look over the website after receiving the email, he started getting mad at me for being difficult. Again more fraudulent behavior. I again asked why he couldn’t just refund it to my card on file and he said I only had the option of this site. Scam, scam, scam. He told me if I did not comply then he would end the call. After the call ended, I looked at the site further and it requires YOU to pay to have money transferred. Absolute joke! So you are further going to charge me plus I’ll get international transaction fees. Absolutely not. This app and company are a scam..BrittanyB12Version: 6.209.10000

Charged for order that never arrivedSo I’ve ordered 10+ times from Uber eats by now. I always tip drivers 20% or above. I messaged the driver, asked not to knock because our baby is sleeping, and provided more detailed instructions to find our apartment. He said he’s on his way. I see the on the app that the driver’s car is in the complex & see message that delivery is complete. I check at our door. Nothing is there. I check all the other apartments nearby & nothing is there. Driver is already gone so they did not wait like they’re supposed to. Tried calling driver 3x with no success. Report issue to chat and get told that I have requested too many refunds & adjustments to orders in the past, so they cannot give me a refund. It’s not my fault for past items being wrong or that the order never got to me despite messaging drivers to help with directions. I’m not sure why there is so much trouble finding it. There building number is a giant sign on the building. I tell them how to get there, where the entryway stairs are, what floor & letter of apartment, which is also a very clear sign on our door. I’m not going to leave my sleeping baby to wander around the entire complex at night looking for my order. This happened one time before & I got a refund. So basically Uber eats stole my money for a delivery that never got me. Extremely dishonest business practices. Told chat I will not be ordering through Uber eats again and deleted my account, which includes Uber ride..CLTNC MomVersion: 6.102.10002

Terrible customer serviceI had the most terrible customer service experience I’ve ever had on this app. I use DoorDash and Grubhub and never have had an issue like this. I had a driver pick up my order and when they almost arrived suddenly canceled the order. When I contacted customer service asking for an app credit for the inconvenience they told me “they have limits to their services and Uber cannot provide credits” That’s the first time I’ve ever been told a company that charges double the price of the actual order was unable to provide a credit for an extreme inconvenience. So here I am almost 2 hours of waiting and expecting my coffee after a reorder. Hopefully this driver actually brings my order cause Uber certainly doesn’t care about my inconvenience. Chatting with them was a waste. When I they tried to connect me with another chat rep I let them know I would write a review on the lack of customer service I received, they didn’t seem to care. When I said I didn’t want to speak to anymore reps because they didn’t want to resolve my issue the chat rep mocked me when I wrote again about how upset I was saying “I thought you didn’t wanna talk to me”. Extremely unprofessional. Sad this is how your hard earned money and time is wasted without care. Won’t ever use this app again. I didn’t need a handout cause I spend so much on these apps. I just wanted them to want to make it right..MindKontrol4Version: 6.89.10003

Horrible customer serviceI’ve had numerous bad experiences and I’m about to try Door Dash instead. More than once I’ve had portions of my order not delivered and little to no compensation. Impossible to reach a real person to actually help. Their chatbot “people” don’t offer a satisfactory solution and you ask for a manager, they just disconnect you and pass you off to the next powerless chatbot. Most recently my order included three dinners with sides and three add-on $4 Caesar salads. We only received 2 salads, both were pathetically skimpy, lettuce had brown edges, no croutons and almost no cheese. Far from what a Caesar is supposed to be. 2 of the entrees were supposed to include sides and they were missing. I paid around $90 total for this meal including tax, Uber fees and a generous tip. We literally got only half the food that I paid for. Uber’s idea of compensation for this was to credit me $5 Uber cash and no apology. I’m disgusted. Too many other similar incidents to list here. And several times I’ve had a driver pretend to not be able to find my apartment (which is easily found on every GPS app including Uber’s), and steal our food. Uber ultimately cancelled the charge but after all the waiting for no dinner, all restaurants were closed and we were left ravenous. I’m so tired of losing money to this company that has zero care about its customers. FED UP. I will probably get rid of my Uber ride app too and use only Lyft because Uber doesn’t deserve my money..AppleUserWNVersion: 6.89.10003

Poor QC. Poor Customer Service. Just poor.I have been a LONG-TIME Uber user. I was one of the people telling you to download it when it first came out years ago. I currently have platinum status on the app. I say all of this to let you know that this app and this company are garbage and you should take your money elsewhere. I live in the NYC metro area and have, for years now, had orders delivered incredibly late, orders show up with items missing routinely, or orders just now show up at all. Sometimes, you’ll be lucky enough to get a refund from the generic, robotic customer service rep who is always “so sorry” that something happened to your order, but even when you present photographic evidence that an order was unacceptably late or altered in some way, they will tell you to take it up directly with the restaurant, despite the fact that the restaurant never dealt with me and my money went through Uber’s greedy little system. I have always known that by using Uber, restaurants end up making a little less on each order but the convenience of the app was what made it worth using. I have not felt convenience while using Uber Eats in years. I only feel stress and annoyance. It is for that reason that I have sworn off using this disgusting platform again. I hope the company goes under from all that debt you’ve accumulated. No amount of discounts you try throwing my way will bring me back. Your competitors will have my business now..HallowedbemynameVersion: 6.76.10002

I lost two hours of my Saturday night and my dinnerI placed an order at 8:30pm to a restaurant that closes at “8:45” but I didn’t know that information at the time I placed my order. The order went through, but it kept getting delayed due to no drivers available. Then when a driver was available, they arrived at a closed restaurant and canceled the delivery, so it went to the next driver and so on. I realized what was happening and I tried to cancel my order but I was not permitted to do so without speaking to an agent. I finally got connected with someone at 10:30pm after skipping dinner completely. I wanted the order canceled, wanted to be refunded, as well as compensated for the trouble. I lost 2 hours of my Saturday night as well as my dinner. The agent said I would not receive any compensation, just a refund. It is absolutely absurd to me that Uber eats refuses to compensate me for this major inconvenience. This is two hours of my life I will never get back. I plan on writing a review about this on every social media platform to warn people about this happening to them, and I will never use Uber eats again. I am an upstanding citizen and have never once complained about a company or written a bad review. I just cannot fathom a company putting someone through this and not having the decency to compensate. I am a business woman myself and I always do my best to make customers happy. If I screw up, I make it right. I guess I was wrong to expect Uber eats to do the same..AbsolutelyshockedVersion: 1.288.10004

Third time wasn’t a charmI have been using this app for quite a while now, and while I can understand a missing item here and there (sometimes stuff just happens), issues for 3 orders in a row is ridiculous. Last night we ordered from the McDonald’s we always do and when the driver got here, it was someone else’s order. She had delivered our food to that person instead. When we told her the issue she said okay and then left with the wrong order so we were left with nothing. So we ordered the exact same thing with a note to the driver to double check that it was the food we had ordered before bringing it upstairs. The time goes by and the app notifies me that the food has been delivered. It hadn't been, and the driver hadn’t contacted us at all. At this point we had given up on the drivers for the night. Now fast forward to less than an hour ago and we decide to try again since it is now daytime and not at night and maybe we had just been unlucky. The driver arrives and is missing ten dollars of food that we ordered. We ask him to wait a sec while we check the bags and he runs back to his car and drives off. Then we call the restaurant and they confirm that all items had been bagged and handed together to our driver. Which certainly makes it seem that he kept one considering how he ran off. Normally it could be understandable for a mess up here and there but 3 times in a row? With different restaurants? Come on..IamsooooomadrnVersion: 1.239.10003

Run by RobotsI’ve been an Uber Eats customer for years, and obviously throughout that time not all of my orders have been delivered perfectly, which is fine. However, it appears I have had too many of my orders misdelivered or with partially delivered (something completely outside of my control). Despite paying a premium on all food ordered through Uber Eats, from which Uber then takes fees based on the heightened amount, I have been blacklisted from ever receiving a refund ever again through the platform, even when proof is provided showing the misdelivery or missing items. Support agents are only able to cycle through around 5 different responses, there is no way to escalate a case, and they will encourage you to rate the driver poorly if the VENDOR messes up the order. When reaching out to the support via Twitter, the agent threatened to ban my account if I continued asking for a refund on an order in which I received only one of six items ordered, clearly shown in the picture taken by the driver of the food at my door. The driver had even notified support before delivering the food that the entire order could not be delivered. Since Uber is the one placing the order, I cannot reach out directly to the vendor for a refund, so Uber and the vendor can simply pocket that money and give me absolutely nothing. I have had hundreds of dollars worth of food not delivered to me, and Ubers response some is an automated one; “These orders are not eligible for a refund”..Reviewer 5567Version: 6.208.10000

So many bugs and frustrations it’s not worth itI used to use it all the time but getting on it again it was SO FRUSTRATED. The app it’s self is honestly trash it has the same bugs it had months ago and I can’t even use it anymore! My grandmother is ill and she can’t drive anymore so she wanted mc Donald’s (her favorite) so I offered to drive but she refused because of the weather here. I downloaded the app and made my order. At the beginning, it’s asking for a phone number to my account. I don’t have an account yet but that’s not even an option on the front page. I type my grandmothers number and to my surprise she has an account so lucky me. It asked for the password and I got it but for some reason it then bugged out and crashed my phone when I tried logging in. So I opened it again and tried to log in again, it worked after another crash when I reset my pass. I started my order and when I had been sitting there for 10 min checking off boxes just for the app to not recognize the order and bug out and I have to make the order again. I finish my order and now I’m adding my Address, after I add my address and my order it tells me It can’t deliver to my part of town AFTER I did all that. So it bugs out again and I have to reset the app. I’m done trying and am deleting the app and never using it again. I didn’t want to leave a review but my grandmother was very angry at “modern technology” so I decided to leave a review so maybe the developers can fix theses problems..Never mind my namrVersion: 1.218.10008

Bad customer serviceUsually have pretty decent experience with orders. Might not arrive by the original estimated time but at least the food arrives hot or warm. Tonight had a bad experience with an order. My estimated delivery time kept getting pushed back but was still under the “latest arrival time”. The driver finally picked up my order 30-40 minutes after the order was placed. When i was tracking the driver on his way to pick up my order, it showed that he was still on his way and not that he had arrived at the restaurant and was waiting. When the estimated delivery time updated to past the latest arrival time, a note was added from Uber stating that the restaurant was experiencing delays and that was why my order was going to be late. How was he waiting when the tracker was showing him far away from the restaurant?That note disappeared when the driver was able to beat that latest arrival time by 2 minutes. My food arrived cold. If it was the restaurant that was delayed, the food would have still been warm. I contacted customer service and they says my order was ineligible for a refund. (Because it arrived 2 min before their latest arrival time???) that latest arrival time should be if the restaurant is delayed not if your food arrives cold. Who wants to order food to just be delivered cold? All around bad service. Deleting this app and will not order from here again. Use Grubhub or door dash. Their customer service is better..Unsatisfied customer87Version: 6.207.10001

SAVE YOURSELF, USE ANY OTHER APPI recently moved out in the middle of nowhere and my OG Grubhub doesn’t come out here. So I decided to try uber eats because they do, and my son wanted pizza. I ordered from Pizza Hut and got the discount and was stoked to get such a good deal and so we just had to wait for it to come. I checked the status a couple of times and it was just at the halfway mark the last time I’d looked but honestly I expected it to take a while bc we’re OUT here, and they also said I’d have to give a pin (therefore I’d have to interact w/the driver, which I requested-hand to hand) so I was just cleaning & playing w/my son like always. I needed to take the trash out and when I opened the door, there sat my pizza and cheesesticks, on the ground, in the pouring rain. Both boxes and their contents were fully saturated. I never got a knock, text, email, not any kind of warning or notification that it was here. I have a picture of it. And when I confront them, of course I have to talk to someone who doesn’t speak English enough to understand me, or at least pretends not to, and that got me $7 in Uber cash for a $19 order. I reached back out to them but of course, they tried to act like they were helping me by robbing me and trying to justify why. I even sent them the picture 17 times total because they kept saying they couldn’t see it on their end. They still “never got it” of course. They’re horrible. All of Uber is horrible. Use literally any other app!!!.MavnmaddieVersion: 6.175.10001

Customer support is horrible**update** I received a response from Apple saying the app developer responded to my review. It seemed like they wanted to help resolve my issue, but no direct contact information to get the help. I am tired of continually emailing the “help” link (which was the only contact info included in the email) and getting a different person every time, and they do not actually help me! I did it twice and no help, and that’s why I’m submitting this review. ** I placed and then canceled an order literally 30 seconds after I placed the order. The reason I cancelled was I did not see that the order said “for pick-up” and I wanted delivery. I didn’t even know that when ordering through Uber eats there are other options?? I’ve never seen that before. Anyways, they said the restaurant had already started making the order and that’s why I was still charged. This was completely false because I called the restaurant a few minutes later and they had not started making the order and received the cancellation successfully. I submitted for help through the app and I received an email that, as a courtesy, I would receive a refund. It’s been two weeks and no refund. I submitted for help again only to get an email saying they issued the refund and I need to check with my bank. My bank, obviously has not received anything. Uber is being very deceitful and likely has fraudulently received millions of dollars because of situations like this. I will not use them ever again..Ashleeg112Version: 1.246.10001

👎🏾👎🏾👎🏾This is one of the worst delivery food apps that I have ever used I was visiting my cousin at work when I thought I would order something to eat and pick it up because I was already there when I typed in the name of the restaurant it gave me a restaurant in Georgia( I was in North Carolina) because it said that I was feet away from it I ordered my food my cousin checked to see if the order was there it wasn’t but I wasn’t worried because according to the app it was still trying to put the order in thats when I noticed that I was ordering food from a restaurant in Georgia I immediately cancelled the order before it was accepted by the restaurant I thought nothing else about it because according to their terms and conditions I would be fully refunded and at worst they would take a portion out if the restaurant started preparing the food the next day I noticed that even though it was cancelled Uber eats processed the money anyway I got in contact with customer service and was told that the restaurant had already started preparing the food so I couldn’t get a refund I explained that my order never got a chance to be processed to the restaurant so how could they start making the food smh I was told that they cant help me and I couldn’t get a refund I let the customer service representative know that I didn’t agree and that I would be complaining to whoever to get some form of justice I was then told that I still wouldn’t be receiving my refund.Eastwood366Version: 6.163.10002

Uber fails to address their delivery issuesUber has become horrible as a delivery company I recommend no one uses them as a delivery service anymore because when they deliver for any other company such as Walmart along with apple and much more the drivers are not available like they should be to deliver those items which causes many orders with retailers to be cancelled and people have to wait 7 business days to get a refund because of it too not only that but when you order from Uber eats especially a lot of food ends up being missing if not from drivers it can also be because that app tells you that items for food that are missing in stock are available so you end up ordering those items by mistake and because of lack of communication from the app you end up with missing items because of it and when you call them multiple times for missing items their customer service center in the Philippines provide horrible customer service with many agents lacking active listening and empathy where they have bad attitudes as well too and when you want to speak to a manager because of it they make nearly impossible for you to get a manager because Uber itself does not like to address their own problems that they create for customers so at this point never would I ever want to use them as a delivery service and many companies and customers too should cut them off as a delivery service especially.Leepanda1920Version: 6.162.10001

HORRIBLE CUSTOMER SERVICEI placed an order for an incorrect location and canceled it immediately after. The app said because the restaurant had accepted the order, I would be charged a fee which I was ok with. I look at my bank account and they charged me THE FULL AMOUNT OF THE ORDER! That’s absolutely ridiculously especially since I had canceled right after I placed it. I contacted customer service for help where an automatic message popped up saying it’s just a hold and will disappear from my account. It’s been two days and it’s still there. I went further into the customer service options to speak to someone in a chat where they told me a business “accepting” an order is them “preparing” the order and that’s why I was charged. That sounds absolutely ridiculous and stupid. I told the person I don’t mind being charged a cancellation fee but the full amount of the order? That’s absolutely insane when I know that restaurant was not preparing my order that quickly. She then proceeds to tell me, next time “you should review your order before placing it so you don’t have this issue again” and “contact us next time when canceling so you’re not charged.” What’s the point of having a cancel option on the app if i need to speak to someone so I’m not charged? That makes no sense. Im placing a one star review where ever I can because this is literally so horrible. I don’t even like leaving reviews but this situation really upset me..Sieramist22Version: 6.116.10001

Horrible Customer ServiceI ordered just last night from a restaurant less than 10 minutes away from me. Everything went fine until the driver picked up the order. I had paid for Priority delivery and was told she’d arrive in 7 minutes. After a few minutes, I checked the status and she’d gotten on the freeway and was going the opposite direction! Confused, I tracked her for a bit and sent her the address. She read it and didn’t reply. She kept going further away (time wise, was 10 minutes away) and I decided to call her. No answer. By then I wanted to cancel the order. I was told it was too late and all I had to do was wait. How does that make sense if she wasn’t heading to me? At some point, she went to another area and stayed a few minutes. An Uber rep had tried contacting her but had no luck. He told me “keep waiting” and ask her when she arrived. After a few minutes, she finally drove the 15 minutes back to me. However, a MAN dropped off the order. I only saw him walk away so I didn’t even get an explanation. And to no surprise, the food was in horrible condition. I have been contacting Uber Eats support all day and keep getting told “Occasionally, factors outside the restaurant or delivery driver’s control can result in some delays” and have been refused a refund. What’s the point of Priority if their horrible drivers won’t communicate and follow through on it? This is awful and have yet to get a proper response..🌺🐬🌺🐬🌺Version: 6.80.10003

MONEY STEALERSCancelled an order within ONE minute of initially placing it, only to be charged the full amount of the order. Customer service chat was absolutely awful, marking my concern as “resolved” and not providing me with a phone number when asked 3 times. Would rate 0/5 if I could..QetubdhklouhcbVersion: 1.162.10001

TerribleUber eats used to be good. Really good. And now it’s just terrible. Twice I ordered and the food did not get delivered to my house..isn’t that the whole point of this app? I called in, just to have them refund the meal (which can take up to 5 business days to process btw) and no promo code or offer to remedy the situation. Horrible experience..JojomowVersion: 1.108.10001

SmhI’m pretty sure y’all Uber drivers are eating my food. I got burger and fries and my fries were less than I usually get and some of the fries looked like they were bitten into. If I wanted to buy food to share with an Uber driver I would have texted them asking if they want some too?!!! Fix up!.NokiabbyVersion: 1.110.10001

No refund driver canceled order 2 hours laterTitle says it all, customer service offered no solution but calling the restaurant to ask them to expedite if I chose to re order. Uninstalling this app and going to skipthedishes or any other food delivery service. Disappointing..Lesliep302Version: 1.207.10007

AwfulMade me wait for 2hrs for my lunch then cancelled the delivery without a refund. This company is insulting their customers’ intelligence. Would’ve rated 0 if there was such an option..This nickname have been takenVersion: 1.207.10007

Customer service is a jokeDon’t bother trying to get any help with customer service. They are rude and unhelpful. Instead of trying to keep long-standing customers, they just try to get you off the phone, even if their app screwed up and you ended up getting charged for food you didn’t order..Koolaid-Panda00Version: 1.162.10001

Thieves with No care for the consumerUber eats does not care about their customers and will rob you of your money. It doesn’t matter how terrible the food is, the review you send about the food and even the picture you send when the the review/complaint, uber eats does not care about your dissatisfaction and wasted money on the order! They don’t consider a refund even if it’s one one of the multiple items, NOT even a credit. They always give a lame and lazy generated response about telling the company, as if that’s suppose to make things better about wasting your money..MekaaMeeksVersion: 1.240.10004

BEWARE!I tried to place an order on Uber eats last night. A glitch on the application made my order to be done multiple times and it didn’t went through, and then my account was DEACTIVATED FOR EVER BECAUSE OF A GLITCH ON THE APP! I’ve been using Uber for years and it’s unbelievable that this happens! I WILL NEVER USE UBER AGAIN!.CukototoVersion: 1.253.10002

Rising pricesI always tipped the driver kindly, but this new $5 delivery fee based on “distance” is bs. It would cost the same to deliver some McDonald’s 5 blocks from my house as it does a restaurant from across town??? Deleting this app because it’s just not worth ordering delivery anymore. You’ve lost me as a customer as well as all my friends who have been using this service.AamnffyjsccadgbvVersion: 1.164.10000

Don’t expect much, actually expect the worst hope for the bestWill this review be replied with a “contact customer support here’s the email” more then likely, customer satisfaction is not a priority for this company, money is, I spend about what 500-1000$ on Uber’s and Uber eats a month, I’ve heard from managers single handed that Uber is not/does not follow there contract on what they signed up for there restaurants for refunds and customer complaints, it’s sad that not one but 4 different people have said these words in a period of 1 year, before the problem was drivers eating our food, now it’s giving drivers a 25% tip on a 60$+ order na shaving them pick up 2 others along the way and have them say uber just sent me it I can’t see prices, Btw does anyone know when Lyft is coming to Barrie ONT??.AudreyVSampsonVersion: 1.255.10007

Terrible serviceI just ordered something. The app says it will take an hour for the delivery. I tried to cancel the order but they were going to refund taxes and delivery charge only. I would still be charged for the order itself. This is the last time I’m ordering from Uber Eats,.YomanVersion: 1.206.10002

Worst service everThey gave me half of my order...and didn’t bother to call or even refund my money!!!! Worst service ever...Talabat and carriage have more respect and care for the customer service,,,.Amal101Version: 1.207.10007

Charged 3 times for one order.I was charged three times for one order and they only refunded me one of the extra payments. I’ve sent screen shots of the charges and everything. Customer service is 0 help, they are basically ignoring me now... I would not recommend this app. Never had this problem with Skip....Janson1984Version: 1.207.10007

Livraison multiple plat arrive froidAvant il y avait la possibilité de ne pas payer la livraison en acceptant que le livreur fasse plusieurs arrêt ce qui était très correct vue qu’on savait à quoi s’attendre. Maintenant il n’y a plus d’option de livraison gratuite tout le monde doit payer sa livraison pourtant les livreurs font parfois jusqu’à 4 arrêts pour des livraisons, ma commande arrive froide et ce qu’un et dit c’est qu’afin de garantir un prix le plus bas possible plusieurs livraison sont effectuer à la fois...à 3.99$ plus taxe et tips de la livraison j’estime que chaque commande doit être livré le plus rapidement possible sans arrêt ou détour de 15/20 minutes c’est tout simplement inacceptable. On ne peut jamais savoir en passant la commande si le livreur va prendre plusieurs commande ou non. Si vous continuer ce système il faut réinstaurer les livraisons gratuites si le livreur fait plusieurs arrêt en chemin pour que le consommateur commende en toute conscience de cause ou donner le choix de refuser qu’il y ai plusieurs arrêt fait en chemin. Moi en ce qui me concerne si un livreur prends plusieurs commande avant moi je considère qu’il fera sont tips avec les gens qui réussissent à manger chaud....RomaneduplessyVersion: 1.253.10002

No customer support numberAnd no refunds either lol you guys are trash.LilmumpsVersion: 1.162.10001

Done with this terrible serviceDon’t even have a customer service line to inquire about overcharging me and not applying my giftcard credits. Not to mention ever-increasing fees. Been a loyal customer for years but I am DONE with this terrible service..LukeIphoneUserVersion: 1.218.10009

Terrible customer serviceI’ve been using Uber Eats for the last 2 years. Always been a fair customer. Lately all my deliveries have been disgusting and Customer Service can’t find a way to help! I’m going to give another food delivery company a try. Good luck Uber Eats..Bibo 99Version: 1.218.10009

Lack of customer serviceAside from the fact that I was denied a refund due to a glitch in the uber eats application, it took a total of ten days for someone to actually follow up with this issue. I also asked for a phone number twice in order to contact customer service seeing as i was receiving absolutely no help through their chat but both answers i received ignored my request. Honestly disgusted with this whole situation..Only complain when necessaryVersion: 1.218.10009

Less then a starMy Friend gave me a promo code but it didn’t work saying I already use it when I never order anything in my life and when I decided to contact support they haven’t replied to me in a very long time🤬.JsyghsheVersion: 1.227.10004

DownhillYour product has considerably gone downhill. You add service fees, delivery charge and then you add Tax. I am not buying an airplane ticket with all the extra add-ons. You need to be clear, concise and honest with your pricing. I have now started to use “skip the dishes” and “Doordash” which does not have these nonsense and made up prices. Way to go and charge people extra during Covid. 2 thumbs down.!.Logan798Version: 1.279.10005

THEY STEAL YOUR MONEYI WAS CHARGED ONCE FOR $55.66 AND RECHARGED $68.88 FOR AN ADDED TIP ON UBER EATS’ END. I DID NOT AUTHORIZE ANY OF THIS AND WHEN I MADE CONTACT WITH CUSTOMER SERVICE, THEY KEPT REPEATING THE SAME LINE SAYING THAT I HAVE TO CHANGE THE TIP AMOUNT AND HOUR AFTER THE FACT. WELL HERE’S MY CASE YOU GODD@MN DOPES, I NEVER ADDED THE TIP IN THE FIRST PLACE. IF I COULD GIVE A LOWER RATING, I WOULD. DO NOT USE THIS APP.LIQUIDSWORDZ204Version: 1.270.10007

No rating. Uber Eats is awful!Your representatives are like machines. No different than a computer, not people. I explained my situation. They had the wrong address, tried to change it, but could not on the app. So I decided to cancel and then re order. But they said I could not unless I paid twice. I will be switching to other services..Bad🤨Version: 1.207.10007

Horrible customer service, constant mistakesDo not recommend. They always make mistakes and no one wants to own up to them. They might sometimes refund the missing item but if you want the item delivered you have to pay a delivery fee AND the price of the item to get it (you end up paying more than before). Completely unfair and stupid..KFinbowVersion: 1.108.10001

Terrible ServiceThe food is ALWAYS horrible by the time it gets to your house. Don’t bother with it cause you’ll end up spending twice the amount in food when you have to buy something else afterwards..HipHopCritic7697Version: 1.108.10001

App is too stupid to find my addressThis app is too stupid to accept manually input addresses. It automatically defaults to the GPS address that it wants to use and won’t take a manually input one. Useless junk..ZofulVersion: 6.74.10000

Absolute worst appI pity people who developed this. There’s absolutely no way to reset phone number or even log in with email in some cases. Fix it or stay being the worst phone app in the world..MrnhasspokenVersion: 1.214.10002

FraudulousI keep being frauded and charged things I NEVER purchased.Sophie3093Version: 1.207.10007

Uber eats is absolutely garbageThey are a disgusting company, with just terrible, rude customer service. And the way they take advantage of their paying customers is wrong. I refuse to give them my money..Nessa902Version: 6.73.10005

Shocking customer supportThis app’s customer support is pure garbage. There is absolutely no way to get in touch with anyone over the phone and the only support they offer is their useless FAQ pages that cycle you back to the main menu by asking if you are experiencing another issue or not. I’m thoroughly disappointed that a company of this size lacks the most basic phone service for their customers..Haje6690Version: 6.73.10005

This app stole my moneyDO NOT USE THIS APP it charged me twice the amount I was supposed to pay and won’t answer any of my calls. If there was an option I would give them 0 stars.AnthonybakhitVersion: 1.235.10003

No customer supportHonestly this app is terrible, there is no customer support instead you just get a robot who can’t help you. The drivers are also very hit and miss and make limited attempts to contact you. I would not recommend this to anyone, due to the lack of options with regards to support. I have used delivery apps in other countries and they are far superior. Uber just knows they are the main player in the market and have got lazy. They need to look in the mirror and reassess whether they are showing care for their customer, as at no point did I feel supported during my experience..Sugarspice1Version: 1.235.10003

Items missing from orderRest of order and delivery ok but paying for items that aren’t received is always a total fail.Vadette Du RockVersion: 1.207.10007

GreedyCancelled the order in 30 seconds and was told the restaurant already prepared the food..FzconsVersion: 6.114.10001

Never againTried Uber eat for the first time. The order took forever to be delivered and when I did get notified it had been delivered, I couldn’t find it anywhere! The app connected me to the delivery person who never answered. Left 2 messages but nobody called me back. Had to cancel the order when we found out that it had been delivered three doors down the street. The food was damaged inside and had spilled all over..J_J_2010Version: 6.110.10001

Worse every dayDeliveries take longer every day. Drivers always do several stops. Prices are higher and food is always cold on arrival. Not worth it..Art_6273883Version: 6.115.10002

Pay your drivers a living wageEvery year you pay them less and less. And yet services fees go up. You guys are scum.A-SHANE-LVersion: 6.114.10001

Horrible serviceHorrible customer experience. And don’t try to get in touch with them they put you on loop emails. It’s plain theft...Elisyan rousseauVersion: 6.74.10000

Worst delivery app out there.Absolutely no option for support while also being difficult to navigate..Manue123456789Version: 6.73.10005

UnprofessionalUnprofessional customer service! Doesn’t answer my messages and messes up with everything.Nor951679Version: 6.73.10005

Payment with app so badVery bad app , hard time in payment.ScenetobeVersion: 6.73.10005

Ou est ma bouffe?Le souper arrive, je me commande une poutine. Et devinez quoi? Le livreur se trompe d’adresse! Le pire dans tous ça, c’est que ce n’est pas la première fois que ça arrive. La première fois on se dit que c’est un accident, le livreur peut savoir trompé, nous sommes tout de même humain, pas vrai? Mais quand ça arrive 3 fois, je dis STOP! Je viens de Montréal et force est de constater qu’il y a un gros problème avec la gestion des employés qui sont de mon point de vue, très sous qualifié. Si je pouvais donner zéro étoile je le ferais. On ne joue pas avec mon appétit aussi violemment. #BoycotteUberEats.SollyrVersion: 1.268.10002

Customer Service Is LackingI had a poor experience with customer service: I didn’t receive what I had ordered and Uber refused to do anything about it, even to the point of ignoring me. If you’re looking for service and attention to detail, try out one of their competitors instead. Besides, the updated delivery fees are outrageous....Brender88Version: 1.162.10001

Petty afI was awarded Uber cash. After my order went through and applied the Uber cash, it immediately refunded my order and recharged me full price without Uber cash..InvjsjwbwjwanbaVersion: 6.141.10003

Terrible ServiceInsane surcharges, super slow, no one reads delivery notes. Worst delivery app in London (UK) by a long mile..13ml86Version: 6.129.10002

UBEREATS buys reviews! They scam irl!I never received my order and they say I can’t have a refund! 800k fake reviews! If you delete all the fake reviews this app is 1 star guaranteed!.TruthManTellerVersion: 6.120.10000

Uber Eats is by far the WORST of any of the food delivery servicesI have tried all the top food delivery services available in the Vancouver area, multiple times each. To understand more about each service in terms of: Pricing, Variety of Restaurants, Quality of Service (delivery speed, accurate order). Uber Eats is so far below any of its competitors. I’m not biased or being harsh, but I’ve been using Uber Eats for 5 months because of a promotion with CIBC. So my feedback is based on many 30+ over multiple months. The orders are consistently delivered at the “max delivery time”, 2X+ what they list as the delivery time. ~1 of 5 orders is partially wrong or completely missing items. After spending 30min-2 hrs going back and forth with their Customer Service, you’ll get reimbursed for the missing items. And maybe a $5 credit towards a future order. But the time you spent and the fact that a key part of your meal wasn’t delivered - $5 doesn’t reflect the time you had to spend, the impact to your meal (especially when hosting) and the overall frustration. AND Uber Eats fess that they tack are much higher than their competitors. Do yourself a favour, don’t get tempted by an Uber Eats promotion and stick with one of the other food delivery services. You will save money and be much happier in the long run..Kozak99Version: 6.115.10002

0 starsThey steal your money deliver your food with missing items n when you use there Uber drive they steal your money Big scam people need to sue this company.Mmmmm676Version: 1.207.10007

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