Uber Eats: Food Delivery Customer ServiceUber Technologies, Inc.

Uber Eats: Food Delivery Customer Service

Find Food Delivery On Your Budget

Hungry? Find the food you crave and order from restaurants easily with the Uber Eats app. Track your food order in real-time. Get your food delivered by delivery people using the Uber Eats app.

FIND YOUR FAVORITE RESTAURANTS
Browse nearby restaurants and search for food by cuisine, restaurant name, dish or meal. Choose from a variety of food to order: Pizza. Burritos. Burgers. Sushi. Chinese food. Skip the line and reservations. Order food using the Uber Eats app now.

SIMPLE ORDERING
Pick your food order from any menu and add it to your cart with a few taps. That’s it.
Order food to be delivered by delivery people as soon as possible.
Or, schedule your food order in advance for a delivery person to pick it up later. Your choice!

PICKUP OR DELIVERY
Now you can also order food ahead for Pickup instead of just ordering delivery. Select Pickup, add food items to your cart and go to the restaurant to get your food. Or, choose the new no-contact delivery option and request your order be left at your doorstep.

EASY PAYMENT
Pay easily with a credit card or Uber Cash. Add a different card easily.
Enter a Uber Eats promo code to redeem a discount on your food order.
Tip easily in the app. No cash needed for tipping.

REAL-TIME ORDER TRACKING
Track your food order on a map as it heads your way.
See the estimated delivery time to your address.
Get notified when your order arrives.

RESTAURANTS INCLUDE:
McDonald's, Subway, Popeyes Louisiana Kitchen, Starbuck's, Five Guys, Panda Express, Denny's, Jersey Mike's Subs, T.G.I. Friday's, Hooters, Sonic, Red Lobster. Firehouse Subs, Moe's Southwest Grill, BurgerFi, Tropical Smoothie Cafe, Boston Market, Qdoba, Steak 'n Shake, The Halal Guys, Anthony's Coal Fired Pizza, Tijuana Flats, Church's Chicken, White Castle, McAlister's Deli, Jack in the Box, On The Border, Fatburger, Romano's Macaroni Grill, Famous Dave's BBQ, and more.

AVAILABLE INTERNATIONALLY
Join the thousands of others in your city who use the Uber Eats app to order from their favorites restaurants and schedule delivery
Uber Eats is currently available in cities and metro areas including Adelaide, Amsterdam, Atlanta, Auckland, Austin, Baltimore, Brussels, Cape Town, Chicago, Dallas, Denver, Hong Kong, Johannesburg, Glasgow, London, Los Angeles, Madrid, Melbourne, Mexico City, Miami, Milan, Nashville, New Orleans, New York, Ottawa, Paris, Philadelphia, Rio de Janeiro, San Diego, San Francisco, Sao Paulo, Seattle, Stockholm, Sydney, Taipei, Tokyo, Toronto, Warsaw, and Washington DC. Uber Eats helps you find food delivery around the world. Order delivery in Australia, Belgium, Brazil, Canada, Colombia, France, Japan, Mexico, New Zealand, Poland, Russia, South Africa, Spain, Taiwan, United Arab Emirates, United Kingdom, United States, and more.

Visit ubereats.com for more details!

Uber Eats: Food Delivery App Comments & Reviews

Uber Eats: Food Delivery Positive Reviews

Refund issueI tried to cancel an order 3 seconds after placing it and the app rejected my request saying my order was being prepared.. in 3 seconds? I spoke with a male representative who canceled the order and said I would get a “full refund”, he never told me that the tip I gave had to to be edited through the app to get a “full refund”. Also they only allow a 1 hour window to edit tips. My “full refund” would take 3-5 days? So how would I have known to edit my tip if the representative didn’t tell me? I noticed a different amount being refunded so I called and spoke with a female representative. She kept talking and wouldn’t listen. She said I had to edit the tip through the app and that they can refund the tip. I asked why when the order was canceled and a driver never picked up the food. She said I can still do it on the app, I told her I cannot and that the 1 hour window expired 24 hours ago. She said she fixed it on the app and I should see it. I didn’t believe her and asked for a manager. She refused to transfer me to one. After 10 minutes of begging for one I got fed up and terminated the call. Since I’ve tried to get the refund and they keep trying to navigate me through the app so I can talk to a representative. I tried that but got nowhere! I keep trying to speak with them through the app but they refuse. I’m done with Uber everything. Disappointed consumer..Version: 1.210.10002

Horrible rewards and customer serviceAs you earn rewards you are only not aware that you have received multiple rewards but they make it so hard to put it in that many times you give up. Then you you see promotions such as buy one get one free, but i had a few friends try and redeem this after i failed and no one could figure it out. Then it tells you restaurant is closed when it’s not. If You needs assistance, it is impossible to even connect with anyone at Uber eats (through any means) since order hasn’t been placed. I’ve lost hundreds of dollars in promos because i was not aware they were there. I use this application several times a day for years and have never so frustrated at their cryptic ways and I am. I have never rated any business less than 5 stars and this is the first time I’ve rated a 1. I like their efficiency and their concept is great but the fees are meant to confuse the average person. It’s sad because i was such a huge fan but they are starting to become shady with promises and surprise fees that after all these years I have to start using grub hub and Postmates. I would love to be contacted via any means from them and would be very happy to let them know what has frustrated myself and friends but i know that support will never come and it pains me to have to give a 1 star for the first time in my life..Version: 1.214.10002

Hit or missAlot of my issues here arent the drivers. For the most part they are pretty good. Or what they are delivering is closed up in a bag and they cant verify its all there. My issues are mostly app related. Like constantly telling me if i added notes to my address it would be easier for drivers to find me. Literally am that one person that has detailed landmark instructions on how to find me. Maybe look at those notes and dont consider me having a conversation with the driver about literally anything else as they are lost. Maybe i want to make sure they actually did my drink iced this time cause for some reason the coffee place near me it does not see it as iced on thier end even though the app has it listed as iced. Today its decided i must speak spanish and changed all of my notifications to spanish. I know i order ALOT of mexican food but cmon. We like burritos at work, its a thing. And my fave thing EVER is that time i accidently typed in the wrong tip amount and since i was at work did not notice tiljust past an hour after it was ordered, and instead of dude getting 2$ (he was rude) he got 200$ and even being a platinum member couldnt fix that. I mean i can tip drivers within i think 24 hours, but eats nope. So in conclusion, i like my drivers, its the app that needs improvement. And can we seriously just make the tip time limit longer, i cant always get to my phone within the hour time limit and sometimes i want to up the tip..Version: 6.62.10004

Worst experience!I’m usually not like this when it comes to services and i try not to complain .However, this was a horrible experience. They absolutely messed up and it was uber’s fault not a driver’s. So I order my food and it says that it should be delivered by 1:50 so as I’m waiting for my order the time gets pushed back further and further until it reaches the time that it says it should be delivered at the latest so I go onto Uber eats help and I figure out how to cancel my order and whenever I go to cancel my order it says that I will be charged $8.75 for doing so like it was my fault that they couldn’t find anybody to get my order. So now I’m forced to wait for food that is probably going to be cold because it is been so long since it’s been prepared. It is now 2:13 and I sent in my order an hour ago. Mind you when I tried to contact Uber eats support it only allowed a text option which was unavailable because I guess it was busy. So they also don’t have a phone contact line so I couldn’t even review the extra charge. I usually use UE because they are cheaper than Door dash but i will no longer be using this service due to the inconsideration for their customers. Very disappointed because i used to like y’all and i only put 5 stars so more people can see how trash this is..Version: 1.287.10002

One driver ruins it allApp works fairly well, so far food orders perfect until last night. Order #6A7F4 with driver Courtney in Tampa. Ordered from Deeya Indian Food in Clearwater FL. Was estimated 30 minutes. Assigned to driver Courtney. Had only a 60% rating, not sure why she is even allowed to continue to deliver with that lack of respect for the customer that they rated her 60. As order picked up, somehow, without my authorization, she was assigned another delivery from the same restaurant, and this extended my delivery to from 25 to 35 minutes. Why am I paying for colder food? Then, 8 minutes before my scheduled delivery, my order shows delivered. Yeah, the moron of a driver looks to have delivered both orders to the first stop. Even Ubereats couldn’t get a hold of driver. Sure my money was refunded, but that is not good enough. I want to know what happens to the driver, should be banned from Uber and or ubereats for at least a year, and I should at a minimal get a free meal. I sat and waited an hour, starving....and eventually had to go out and get my own food....wonder how quickly I will use ubereats again.....or recommend to others....NOT. If Ubereats want to keep me as a customer......something should be done more then, oh we so sorry...we will refund you ok...... Very very disappointed customer......Version: 1.194.10001

Terrible App Complete GarbageLet me just start with saying Door Dash refunds are instantaneous. Now, I am making a point to leave this review because what happened to me is wrong. So, I ordered food for my wife yesterday and it was delayed four times before we decided to simply cancel the order in its entirety. I was on the phone with customer support to have the order canceled and support told me to stay on the line while they connected with their driver. This was to let them know the order was being canceled, then all the sudden on my app when I was still on the phone with Uber eats support mind you. My order gets completed? So, without the order ever even coming within 20 minute radius even near my wife my card gets charged because the driver was given a heads up by Uber eats to cancel my order i.e. mark it as completed. Not to mention I had to call customer support 3 times so they could understand I wanted a refund to my card and not my Uber eats account. Really, Who wants to spend money on a app that literally doesn’t work for the consumer? Worst experience I have ever had and with no recommence from Uber eats I’m out 23 bucks for 3-5 business days and no credits in my account for all the bull. I should’ve gotten some kind of, “I’m sorry” credits from Uber eats but apparently my past history of ordering from them over $300+ means nothing to them..Version: 1.174.10002

My opinion on uber eats <3My personal opinion on Uber eats is that it’s a really good app for ordering food and stuff. My order is always on time and if not it gives me a notification when it’s going to be late or not and I really honestly appreciate that. And all honesty I believe that Uber eats, is a lot more better than Postmates because Postmates sometimes most of the time forgets your order and that really pisses me off but with Uber eats that does not happen. it happened only a few times and I’ve gotten really mad but it’s fine I understand. I dont get as upset anymore because you know I probably didn’t request utensils so that’s probably why I didn’t get any. I also did not get my drink once which was really you know kind of annoying but it’s fine I’ll live. I think it was just a problem with the restaurant I ordered from Taco Bell so I think that was what you know caused it but yeah overall I really like Uber eats anything everyone who is too lazy to go out and buy food should definitely download this app it is one of my favorite applications to order food because I’m like really lazy and my food always comes on time and I really love it and I’m really glad that I download this app because it really saved me so much time and effort and yeah..Version: 6.59.10001

Outstanding Service!Joseph kept me well informed about my order. He delivered a completely accurate order with utensils, condiments, and all items included. He delivered my order early, dropped it at the door as arranged. When I opened the door, he wished us a very sweet Happy Valentine’s Day greeting. On the other hand, my daughter was amazed as she waited for her order from another restaurant very close to this Cracker Barrel through a DIFFERENT delivery service. After waiting several hours, she received a call saying her order was going to be another 45 minutes before it was prepared, and they sounded like they wanted her to just cancel the order. At that point, she, her, husband, and oldest son were starving and she said that she preferred to wait. (For point of reference, I had just placed my order for two (mentioned above), and mine showed as already being prepared. My order actually arrived well before her order left the restaurant. When her order arrived, she had no bread which was to be included with meals. She also was missing an appetizer and their order was cold. While the company did reimburse her for missing items, it was a disappointment. So, thank you to Joseph, UberEats , and Cracker Barrel for your exemplary service!.Version: 1.279.10006

Terrible costumer serviceThe costumer service for this app is the worst that I’ve had to deal with, they will provide false information, make you waste your time, and you can clearly tell they don’t know what they’re doing, I had a problem with an order and they just decided to make me waste my time by putting me on hold than to just cancel the order even before it was pick up at the restaurant or even made (since I tried to cancel like 2 minutes after placing the order), then I got charged for the food and when tried to even change the address the “delivery partner” wouldn’t be ok with coming to where I was which I understood, but, why I had to pay for something that I just wanted to cancel on the first place?, then when reaching to support for the second time the lady on the other side of the line Frye’s to make me seem as a liar by saying that tithe order never existed when I could clearly see in the app that I said “delivered” and when they already took the money from my bank account, and when I provided the screen shoots of the order she back up and said that she forgot to “refresh the system”, conclusion don’t use this app their support is pure trash and not basing this on a single interaction..Version: 1.175.10001

Good if everything goes smoothlyOkay so I’ve been using Uber Eats for a while now and I’ve had enough good experiences to not rate it 1 star, but when you have a bad experience the customer service makes you wanna pull your hair out. My first 2 times when I contacted Uber support for any missing/wrong items they gave me my refund for the wrong/missing items. Now they don’t bc I’ve supposedly requested help too many times. One time I ordered ice cream and I got the wrong thing and it came completely melted and Uber refused to give me any kind of refund. Most recently, my driver cancelled my order and I was told I would not be charged. However I was and after waiting 3 days no refund in site and Uber “assured” me I have not been charged even though my bank statements say otherwise. Another small nitpick I have is I hate how you can’t cancel your order without being charged. I understand if there’s already a driver on the way but if I’ve just ordered it or if I’ve been waiting for hours I feel that I should not be charged for cancelling my order. I’m not trying to be a Karen but I kindly request for the customer service to step up their game. Overall though this app is pretty good though and I do recommend it if you want food but don’t feel like getting out of the house. However it could be even better with a few tweaks.Version: 6.65.10002

Über UberEATS!Loving UberEATS while on holiday! It's perfect for downtime at hotel. Delicious food delivered to you!.Version: 1.108.10001

No Help Available with ProblemsNo help or “chat” function when running into error issue with placing order..Version: 1.285.10002

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Uber Eats: Food Delivery iPhone Images
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Uber Eats: Food Delivery iPad Images
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