Hungry? Find the food you crave and order from restaurants easily with the Uber Eats app. Track your food order in real-time. Get your food delivered by delivery people using the Uber Eats app.
FIND YOUR FAVORITE RESTAURANTS Browse nearby restaurants and search for food by cuisine, restaurant name, dish or meal. Choose from a variety of food to order: Pizza. Burritos. Burgers. Sushi. Chinese food. Skip the line and reservations. Order food using the Uber Eats app now.
SIMPLE ORDERING Pick your food order from any menu and add it to your cart with a few taps. That’s it. Order food to be delivered by delivery people as soon as possible. Or, schedule your food order in advance for a delivery person to pick it up later. Your choice!
PICKUP OR DELIVERY Now you can also order food ahead for Pickup instead of just ordering delivery. Select Pickup, add food items to your cart and go to the restaurant to get your food. Or, choose the new no-contact delivery option and request your order be left at your doorstep.
EASY PAYMENT Pay easily with a credit card or Uber Cash. Add a different card easily. Enter a Uber Eats promo code to redeem a discount on your food order. Tip easily in the app. No cash needed for tipping.
REAL-TIME ORDER TRACKING Track your food order on a map as it heads your way. See the estimated delivery time to your address. Get notified when your order arrives.
RESTAURANTS INCLUDE: McDonald's, Subway, Popeyes Louisiana Kitchen, Starbuck's, Five Guys, Panda Express, Denny's, Jersey Mike's Subs, T.G.I. Friday's, Hooters, Sonic, Red Lobster. Firehouse Subs, Moe's Southwest Grill, BurgerFi, Tropical Smoothie Cafe, Boston Market, Qdoba, Steak 'n Shake, The Halal Guys, Anthony's Coal Fired Pizza, Tijuana Flats, Church's Chicken, White Castle, McAlister's Deli, Jack in the Box, On The Border, Fatburger, Romano's Macaroni Grill, Famous Dave's BBQ, and more.
AVAILABLE INTERNATIONALLY Join the thousands of others in your city who use the Uber Eats app to order from their favorites restaurants and schedule delivery Uber Eats is currently available in cities and metro areas including Adelaide, Amsterdam, Atlanta, Auckland, Austin, Baltimore, Brussels, Cape Town, Chicago, Dallas, Denver, Hong Kong, Johannesburg, Glasgow, London, Los Angeles, Madrid, Melbourne, Mexico City, Miami, Milan, Nashville, New Orleans, New York, Ottawa, Paris, Philadelphia, Rio de Janeiro, San Diego, San Francisco, Sao Paulo, Seattle, Stockholm, Sydney, Taipei, Tokyo, Toronto, Warsaw, and Washington DC. Uber Eats helps you find food delivery around the world. Order delivery in Australia, Belgium, Brazil, Canada, Colombia, France, Japan, Mexico, New Zealand, Poland, Russia, South Africa, Spain, Taiwan, United Arab Emirates, United Kingdom, United States, and more.
Visit ubereats.com for more details!
Uber Eats: Food Delivery App Comments & Reviews
Uber Eats: Food Delivery Positive Reviews
Refund issueI tried to cancel an order 3 seconds after placing it and the app rejected my request saying my order was being prepared.. in 3 seconds? I spoke with a male representative who canceled the order and said I would get a “full refund”, he never told me that the tip I gave had to to be edited through the app to get a “full refund”. Also they only allow a 1 hour window to edit tips. My “full refund” would take 3-5 days? So how would I have known to edit my tip if the representative didn’t tell me? I noticed a different amount being refunded so I called and spoke with a female representative. She kept talking and wouldn’t listen. She said I had to edit the tip through the app and that they can refund the tip. I asked why when the order was canceled and a driver never picked up the food. She said I can still do it on the app, I told her I cannot and that the 1 hour window expired 24 hours ago. She said she fixed it on the app and I should see it. I didn’t believe her and asked for a manager. She refused to transfer me to one. After 10 minutes of begging for one I got fed up and terminated the call. Since I’ve tried to get the refund and they keep trying to navigate me through the app so I can talk to a representative. I tried that but got nowhere! I keep trying to speak with them through the app but they refuse. I’m done with Uber everything. Disappointed consumer..Rodo113Version: 1.210.10002
Horrible rewards and customer serviceAs you earn rewards you are only not aware that you have received multiple rewards but they make it so hard to put it in that many times you give up. Then you you see promotions such as buy one get one free, but i had a few friends try and redeem this after i failed and no one could figure it out. Then it tells you restaurant is closed when it’s not.
If You needs assistance, it is impossible to even connect with anyone at Uber eats (through any means) since order hasn’t been placed. I’ve lost hundreds of dollars in promos because i was not aware they were there. I use this application several times a day for years and have never so frustrated at their cryptic ways and I am. I have never rated any business less than 5 stars and this is the first time I’ve rated a 1. I like their efficiency and their concept is great but the fees are meant to confuse the average person.
It’s sad because i was such a huge fan but they are starting to become shady with promises and surprise fees that after all these years I have to start using grub hub and Postmates. I would love to be contacted via any means from them and would be very happy to let them know what has frustrated myself and friends but i know that support will never come and it pains me to have to give a 1 star for the first time in my life..Sammmm545Version: 1.214.10002
Hit or missAlot of my issues here arent the drivers. For the most part they are pretty good. Or what they are delivering is closed up in a bag and they cant verify its all there. My issues are mostly app related. Like constantly telling me if i added notes to my address it would be easier for drivers to find me. Literally am that one person that has detailed landmark instructions on how to find me. Maybe look at those notes and dont consider me having a conversation with the driver about literally anything else as they are lost. Maybe i want to make sure they actually did my drink iced this time cause for some reason the coffee place near me it does not see it as iced on thier end even though the app has it listed as iced. Today its decided i must speak spanish and changed all of my notifications to spanish. I know i order ALOT of mexican food but cmon. We like burritos at work, its a thing. And my fave thing EVER is that time i accidently typed in the wrong tip amount and since i was at work did not notice tiljust past an hour after it was ordered, and instead of dude getting 2$ (he was rude) he got 200$ and even being a platinum member couldnt fix that. I mean i can tip drivers within i think 24 hours, but eats nope. So in conclusion, i like my drivers, its the app that needs improvement. And can we seriously just make the tip time limit longer, i cant always get to my phone within the hour time limit and sometimes i want to up the tip..Wd annoyedVersion: 6.62.10004
Worst experience!I’m usually not like this when it comes to services and i try not to complain .However, this was a horrible experience. They absolutely messed up and it was uber’s fault not a driver’s. So I order my food and it says that it should be delivered by 1:50 so as I’m waiting for my order the time gets pushed back further and further until it reaches the time that it says it should be delivered at the latest so I go onto Uber eats help and I figure out how to cancel my order and whenever I go to cancel my order it says that I will be charged $8.75 for doing so like it was my fault that they couldn’t find anybody to get my order. So now I’m forced to wait for food that is probably going to be cold because it is been so long since it’s been prepared. It is now 2:13 and I sent in my order an hour ago. Mind you when I tried to contact Uber eats support it only allowed a text option which was unavailable because I guess it was busy. So they also don’t have a phone contact line so I couldn’t even review the extra charge.
I usually use UE because they are cheaper than Door dash but i will no longer be using this service due to the inconsideration for their customers.
Very disappointed because i used to like y’all and i only put 5 stars so more people can see how trash this is..WowharmonyyVersion: 1.287.10002
One driver ruins it allApp works fairly well, so far food orders perfect until last night. Order #6A7F4 with driver Courtney in Tampa.
Ordered from Deeya Indian Food in Clearwater FL. Was estimated 30 minutes. Assigned to driver Courtney. Had only a 60% rating, not sure why she is even allowed to continue to deliver with that lack of respect for the customer that they rated her 60. As order picked up, somehow, without my authorization, she was assigned another delivery from the same restaurant, and this extended my delivery to from 25 to 35 minutes. Why am I paying for colder food? Then, 8 minutes before my scheduled delivery, my order shows delivered. Yeah, the moron of a driver looks to have delivered both orders to the first stop. Even Ubereats couldn’t get a hold of driver. Sure my money was refunded, but that is not good enough. I want to know what happens to the driver, should be banned from Uber and or ubereats for at least a year, and I should at a minimal get a free meal. I sat and waited an hour, starving....and eventually had to go out and get my own food....wonder how quickly I will use ubereats again.....or recommend to others....NOT. If Ubereats want to keep me as a customer......something should be done more then, oh we so sorry...we will refund you ok......
Very very disappointed customer......So67 hepVersion: 1.194.10001
Terrible App Complete GarbageLet me just start with saying Door Dash refunds are instantaneous. Now, I am making a point to leave this review because what happened to me is wrong. So, I ordered food for my wife yesterday and it was delayed four times before we decided to simply cancel the order in its entirety. I was on the phone with customer support to have the order canceled and support told me to stay on the line while they connected with their driver. This was to let them know the order was being canceled, then all the sudden on my app when I was still on the phone with Uber eats support mind you. My order gets completed? So, without the order ever even coming within 20 minute radius even near my wife my card gets charged because the driver was given a heads up by Uber eats to cancel my order i.e. mark it as completed. Not to mention I had to call customer support 3 times so they could understand I wanted a refund to my card and not my Uber eats account. Really, Who wants to spend money on a app that literally doesn’t work for the consumer? Worst experience I have ever had and with no recommence from Uber eats I’m out 23 bucks for 3-5 business days and no credits in my account for all the bull. I should’ve gotten some kind of, “I’m sorry” credits from Uber eats but apparently my past history of ordering from them over $300+ means nothing to them..Mike1937Version: 1.174.10002
My opinion on uber eats <3My personal opinion on Uber eats is that it’s a really good app for ordering food and stuff. My order is always on time and if not it gives me a notification when it’s going to be late or not and I really honestly appreciate that. And all honesty I believe that Uber eats, is a lot more better than Postmates because Postmates sometimes most of the time forgets your order and that really pisses me off but with Uber eats that does not happen. it happened only a few times and I’ve gotten really mad but it’s fine I understand. I dont get as upset anymore because you know I probably didn’t request utensils so that’s probably why I didn’t get any. I also did not get my drink once which was really you know kind of annoying but it’s fine I’ll live. I think it was just a problem with the restaurant I ordered from Taco Bell so I think that was what you know caused it but yeah overall I really like Uber eats anything everyone who is too lazy to go out and buy food should definitely download this app it is one of my favorite applications to order food because I’m like really lazy and my food always comes on time and I really love it and I’m really glad that I download this app because it really saved me so much time and effort and yeah..Melissa martinez <33Version: 6.59.10001
Outstanding Service!Joseph kept me well informed about my order. He delivered a completely accurate order with utensils, condiments, and all items included. He delivered my order early, dropped it at the door as arranged. When I opened the door, he wished us a very sweet Happy Valentine’s Day greeting. On the other hand, my daughter was amazed as she waited for her order from another restaurant very close to this Cracker Barrel through a DIFFERENT delivery service. After waiting several hours, she received a call saying her order was going to be another 45 minutes before it was prepared, and they sounded like they wanted her to just cancel the order. At that point, she, her, husband, and oldest son were starving and she said that she preferred to wait. (For point of reference, I had just placed my order for two (mentioned above), and mine showed as already being prepared. My order actually arrived well before her order left the restaurant. When her order arrived, she had no bread which was to be included with meals. She also was missing an appetizer and their order was cold. While the company did reimburse her for missing items, it was a disappointment. So, thank you to Joseph, UberEats , and Cracker Barrel for your exemplary service!.MiMi LeeLeeVersion: 1.279.10006
Terrible costumer serviceThe costumer service for this app is the worst that I’ve had to deal with, they will provide false information, make you waste your time, and you can clearly tell they don’t know what they’re doing, I had a problem with an order and they just decided to make me waste my time by putting me on hold than to just cancel the order even before it was pick up at the restaurant or even made (since I tried to cancel like 2 minutes after placing the order), then I got charged for the food and when tried to even change the address the “delivery partner” wouldn’t be ok with coming to where I was which I understood, but, why I had to pay for something that I just wanted to cancel on the first place?, then when reaching to support for the second time the lady on the other side of the line Frye’s to make me seem as a liar by saying that tithe order never existed when I could clearly see in the app that I said “delivered” and when they already took the money from my bank account, and when I provided the screen shoots of the order she back up and said that she forgot to “refresh the system”, conclusion don’t use this app their support is pure trash and not basing this on a single interaction..Henry AvilaVersion: 1.175.10001
Good if everything goes smoothlyOkay so I’ve been using Uber Eats for a while now and I’ve had enough good experiences to not rate it 1 star, but when you have a bad experience the customer service makes you wanna pull your hair out. My first 2 times when I contacted Uber support for any missing/wrong items they gave me my refund for the wrong/missing items. Now they don’t bc I’ve supposedly requested help too many times. One time I ordered ice cream and I got the wrong thing and it came completely melted and Uber refused to give me any kind of refund. Most recently, my driver cancelled my order and I was told I would not be charged. However I was and after waiting 3 days no refund in site and Uber “assured” me I have not been charged even though my bank statements say otherwise. Another small nitpick I have is I hate how you can’t cancel your order without being charged. I understand if there’s already a driver on the way but if I’ve just ordered it or if I’ve been waiting for hours I feel that I should not be charged for cancelling my order. I’m not trying to be a Karen but I kindly request for the customer service to step up their game. Overall though this app is pretty good though and I do recommend it if you want food but don’t feel like getting out of the house. However it could be even better with a few tweaks.Pink ownerVersion: 6.65.10002
Über UberEATS!Loving UberEATS while on holiday! It's perfect for downtime at hotel. Delicious food delivered to you!.TsatassayaVersion: 1.108.10001
No Help Available with ProblemsNo help or “chat” function when running into error issue with placing order..AsmytheVersion: 1.285.10002
Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 6.67.10002
Uber Eats: Food Delivery Negative Reviews
Drivers Don’t Follow DirectionsOn Uber, there are ways to give actually write feedback about interactions with drivers. On UberEats, you only have the option of preprepared feedback options to click on. I’ve had multiple bad interactions with drivers with no real way to complain other than a thumbs down. One driver delivered to the wrong apartment, I contact the driver and they refused to accept they delivered to the wrong place, talked over me when I said I didn’t receive and was just extremely rude. Very frequently, the drivers in my area do not read my instructions to find my apartment (I made sure these instructions were very detailed due to living in an apartment) and contact me for assistance finding it. This wouldn’t be much of an issue, but multiple times they were not even on my street. I’ll open my door to wave them down and I’ll see them turning the corner of the street. My instructions include to park on the lot on my street, so they either cannot read a map or did not read my instructions. I’ll then get an alert that the driver had trouble following directions and I may want to update them. There is no way to give further details to these instructions unless I go treasure map details of how many paces to go in each direction. I use these instructions of how to find my apartment whenever I order for delivery from anywhere and UberEats is the ONLY delivery service I’ve ever had drivers have issues following them..Anonymous63$,!,8/9Version: 6.59.10002
How did I get charged for a 40% tip two weeks after I placed an order?I’ve only used this app twice, but giving 2 stars because they apparently charge you for a 40% tip to your delivery driver from a 2 week old order.. I got on the app last night to search for a restaurant in my area. Before I could begin my search, the app asked me to rate my experience from an order I had placed over 2 weeks prior. I happily gave the restaurant good ratings, and gave my delivery driver good ratings as well. Then to my surprise, a notification pops up that a tip has been added to this 2 week old order. How this happened, I have no clue. I then go onto my bank statement to find that I was charged for a 40% tip on this order.. again, how this happened, I have no clue. I never typed in any tip amount, let alone authorize the app to charge a tip to my account. I reached out to customer service about this issue and was responded to with a message that said they are only able to edit tip amounts up to an hour or 2 after delivery, and that I should please be careful to check that my order is correct before submitting it next time. If this is their policy, then how on earth was I charged a tip two whole weeks after the fact?? Not only does their tip policy contradict itself, but how I was charged a tip in the first place still perplexes me.
I hope my delivery driver enjoys her tip. Her service was satisfactory.
Uber Eats gets a thumbs down. It’s the principle of the thing..Ri RanVersion: 6.65.10002
Third time wasn’t a charmI have been using this app for quite a while now, and while I can understand a missing item here and there (sometimes stuff just happens), issues for 3 orders in a row is ridiculous. Last night we ordered from the McDonald’s we always do and when the driver got here, it was someone else’s order. She had delivered our food to that person instead. When we told her the issue she said okay and then left with the wrong order so we were left with nothing. So we ordered the exact same thing with a note to the driver to double check that it was the food we had ordered before bringing it upstairs. The time goes by and the app notifies me that the food has been delivered. It hadn't been, and the driver hadn’t contacted us at all. At this point we had given up on the drivers for the night. Now fast forward to less than an hour ago and we decide to try again since it is now daytime and not at night and maybe we had just been unlucky. The driver arrives and is missing ten dollars of food that we ordered. We ask him to wait a sec while we check the bags and he runs back to his car and drives off. Then we call the restaurant and they confirm that all items had been bagged and handed together to our driver. Which certainly makes it seem that he kept one considering how he ran off. Normally it could be understandable for a mess up here and there but 3 times in a row? With different restaurants? Come on..IamsooooomadrnVersion: 1.239.10003
So many bugs and frustrations it’s not worth itI used to use it all the time but getting on it again it was SO FRUSTRATED.
The app it’s self is honestly trash it has the same bugs it had months ago and I can’t even use it anymore! My grandmother is ill and she can’t drive anymore so she wanted mc Donald’s (her favorite) so I offered to drive but she refused because of the weather here. I downloaded the app and made my order. At the beginning, it’s asking for a phone number to my account. I don’t have an account yet but that’s not even an option on the front page. I type my grandmothers number and to my surprise she has an account so lucky me. It asked for the password and I got it but for some reason it then bugged out and crashed my phone when I tried logging in. So I opened it again and tried to log in again, it worked after another crash when I reset my pass. I started my order and when I had been sitting there for 10 min checking off boxes just for the app to not recognize the order and bug out and I have to make the order again. I finish my order and now I’m adding my Address, after I add my address and my order it tells me It can’t deliver to my part of town AFTER I did all that. So it bugs out again and I have to reset the app. I’m done trying and am deleting the app and never using it again. I didn’t want to leave a review but my grandmother was very angry at “modern technology” so I decided to leave a review so maybe the developers can fix theses problems..Never mind my namrVersion: 1.218.10008
Customer support is horrible**update** I received a response from Apple saying the app developer responded to my review. It seemed like they wanted to help resolve my issue, but no direct contact information to get the help. I am tired of continually emailing the “help” link (which was the only contact info included in the email) and getting a different person every time, and they do not actually help me! I did it twice and no help, and that’s why I’m submitting this review. **
I placed and then canceled an order literally 30 seconds after I placed the order. The reason I cancelled was I did not see that the order said “for pick-up” and I wanted delivery. I didn’t even know that when ordering through Uber eats there are other options?? I’ve never seen that before. Anyways, they said the restaurant had already started making the order and that’s why I was still charged. This was completely false because I called the restaurant a few minutes later and they had not started making the order and received the cancellation successfully. I submitted for help through the app and I received an email that, as a courtesy, I would receive a refund. It’s been two weeks and no refund. I submitted for help again only to get an email saying they issued the refund and I need to check with my bank. My bank, obviously has not received anything. Uber is being very deceitful and likely has fraudulently received millions of dollars because of situations like this. I will not use them ever again..Ashleeg112Version: 1.246.10001
SmhI ordered my food at 1pm, the delivery time was expected to be at 2:10pm, which was fine because my lunch wasn’t over until 3pm, I get an hour lunch. At 2pm my order delivery status went from 2:10pm to 2:40pm I’m not sure why but there’s no excuse and very unacceptable. I tried to cancel my order for 10 minutes but the prompt wouldn’t appear at all. The app is not working accurately. I tried to contact my driver to see if he could drop off my order to me as soon as possible due to my lunch going to end soon, but of course I didn’t get a response. To make matters worse the driver delivered my order to the wrong area, causing me to leave my patient, I wrote specific delivery instructions and they were ignored. Also my food was cold. I tried to contact customer service to report the issue via, website, app and phone and unfortunately got through to nobody, the phone repeatedly disconnected the call and the chat option wouldn’t appear on the app. I will be sending a email to Corporate as well as the phone screen video of myself repeatedly trying to cancel my order with no success. I feel disrespected as a customer; this issue has happened more than once, enough is enough. I will be canceling my UberEats pass, I refuse to give this company my hard earned money just to be treated like trash. I work hard every day for my money so please don’t think I am low life trying to get a discount. I am a paying Customer giving a review on a company I made a purchase through..Lele013Version: 1.270.10007
Terrible AppThe Uber app is not bad so I did not expect anything less from UberEats. I cannot speak for the UberEats service in other locations but in I’ve had the worst experience in Philly. I wanted to give the app a try because they offered me a $20 credit for inviting a friend. Besides the fact that I still had to cover another $20 for a discounted $10 meal ($30 - $20 credit) my food took almost an hour and a half to arrive. Time stated 45 - 55 mins, and at the hour mark the time estimated was extended twice. A few friends had the same situation happen. I’ve had Ubers rises that drove me from my house into center city faster with traffic than how long it took food deliveries from a restaurant 5 mins from my house to get to me.
The map on the app is not accurate either. It would say the driver is down the block, and the indicated driver would be there for a good 20 mins sitting down the block. It would say 0 mins to arrival or at my location to then it changing to tell me its 15 minutes away.
The UberEats experiences for me was terrible. I did not have a purpose for it because I do not see the need to pay extra service fees when I can pick up my own food in the area (kudos to those who want to spend the extra few for service and delivery fees). But if I was in the pool of customers that UberEats is targeting then I would be highly disappointed. Normally I would get this food myself, and I should have. If I wasn’t baited with this offer I would not have wasted my time..Ch.stephVersion: 1.199.10001
Horrible experienceOrdered from Papa Ginos and at checkout was told they (the restaurant) deliver themselves and no real tracking would exist for the order. Over a half hour from the estimated delivery window, now like an hour and half from when I ordered, the manager says the order is there and no one picked it up. She indicated the app/UE system was new to them. I then have to explain to them the way they are listed in UberEats as being responsible for delivery. They say contact UberEats who in the app say contact the restaurant. I asked her if they could try to cancel the order because if I did I would be charged the entire amount as a free. She said she would. Nothing. Still pending delivery. Call back and she says she can’t help me the order doesn’t show up any more for her to see. So for the next hour and half after that I wait to see what will happen. I send a customer service message the best I could find which was, I was charged a cancelation fee, and left a message. It wasn’t until 9:19pm that I get a completed order notification and email like everything was all good and my card was going to stay charged. I then was able to say I didn’t receive my delivery and again another message gets sent. This was the worse experience I ever had with any delivery app like this platform and I use multiple competitors. My kids and I waited for nothing, never received anything, and I had to pay for it. Not cool. 0 stars if I could. I will be filing a BBB complaint..SocaQueen23Version: 1.249.10007
Too Much Of A HeadacheSo hear I am really craving for some Chipotle, in a lazy mood didn’t feel like driving so I said let me try Uber eats for the first time. My sister downloaded on her phone for me since I was gaming (didn’t wanna die) and I gave her my card information to pay. She put in the order but in the end it said we couldn’t process your payment try again. I thought what?? There’s enough in the account. So I said maybe she put in the numbers wrong so I took over and did the numbers again, it said this card is already saved to the profile so I said screw it lets go through PayPal. I put in my password confirmed everything PayPal wanted me to and tried to process it again...still wouldn’t go through. By then I said let me try on my phone. First it told me that They don’t deliver in my area so I refreshed everything made a new account and still ran into the same problem with the payment not processing I begin to get a frustrated, knowing everything was okay with my card after doubled checking several times I then tried to do it from my desktop still same thing. By then I said screw it let me try Door Dash thinking maybe its just me maybe Im doing something wrong. So I downloaded DoorDash and put it the order in FIVE minutes everything went through with no problem and the food came quicker than what it said. This whole thing took me about an hour trying to do until I gave up. And unfortunately this experience has cause me to revert to DoorDash..DatBadBosLadyVersion: 1.236.10006
MUST READ TO SAVE MONEY!!!!!!Would not recommend unless deliver options were limited , Uber is super fast to take your money and super slow to refund .
I was a consistent user of this app but the quality of their food service is not good. The restaurants WILL miss up your order your carrier WILL be late and your food WILL arrive cold and you’re paying top dollar for places that are 1-3 miles away yes a short distance and drive able but if you’re looking at the app you clearly don’t want to leave your home . When their is a problem with your food they expect you to write a full report about what items were missing or incorrect and instead of giving you a refund they claim they’re looking into it if I didn’t continue to pursue a refund I would have never got it .
In addition to weak customer service and lack of communication between courier restaurant and user when they refund they do NOT refund US dollars instead it’s Uber credits which is just a scam to keep the app the Uber money is as useless as it sounds you can only use it when ordering Uber eats or an Uber and the credits are only applied if you remember to check the box that charges your Uber credits.
Funny thing about the Uber credits is it means nothing it’s still your money it just makes your money less expendable and you can only use it for Uber only thing good I can say about it is it MIGHT be a good feature for little kids and parent controls but oh wait minors cant use Uber legally you must be 18+ ..Real Person Like YouVersion: 1.200.10004
Terrible Customer ServiceI use Uber and Uber Eats multiple times a day, but my house is sometimes difficult to find. Because of COVID-19, I have been requesting to have my food left at my door rather than meeting my driver in person. I always reach out to my drivers to leave detailed delivery instructions (both in chat and in the instructions box) but sometimes drivers ignore my efforts and leave my delivery somewhere else. I always try to find where they left it, but when I can’t, I request a refund and reorder my food. This has happened so often in the past few months (because I haven’t been meeting my drivers outside), that they now refuse to give me a refund regardless of my issue. Less than an hour ago, I received a delivery with about $20 worth of food missing. I reached out to support to get a partial refund for the missing items on my $60 order, providing a picture and explaining the situation, but both times that I spoke to someone they informed me that there was nothing they could do. I’m really disappointed because I genuinely use Uber more than once a day every day. I really hope that this review will draw some attention to this issue and possibly result in a refund, otherwise I’ll have to turn to other apps like Lyft and DoorDash. I hate leaving reviews like this, and truly wish I could leave a higher review on an app that I use so often, but I don’t think it’s fair that I am being charged extra for things that are out of my control..EmmakweberVersion: 1.248.10002
Worst customer service!I only used Uber eats because I received an Uber wats gift card. Our first order went fine, took a while to arrive, but food was as ordered. The second order is where the issues began. I ordered from a pizza place, and half hour after the placing the order it was inexplicably canceled. I put the same order in again. We waited the whole expected wait time and nothing. I called the restaurant and was informed they don’t do business with Uber eats and they don’t know how Uber eats for their info. At this point two hours after we were getting hungry we just placed the pizza order on our card with the pizza place and moved on. The most recent order we went with the first place we ordered from as it went smoothly. Order went well. I placed order with my gift card covering all of the order and then $2.10 of the tip and used credit card to cover the remainder of the tip. After delivery when everything charged it would not charge the tip. Insufficient funds on gift cards it said. I contacted customer service as the card base sufficient funds for the partial payment of the tip that I setup when I checked out. Hours later my issue is still not resolved, probably going to just cover the tip with my card fully and abandon the $2.10 remaining gift card forever just to get away from this awful app. Terrible customer service, eat message is from a different person, and they all say the same thing over and over..Levy17!Version: 1.276.10005
Worst Customer Service, DoorDash is betterI have been a customer with Uber for several years. I have had several problems with rides in the past and have tried to not be upset by these problems. However, I recently tried to place an order with Uber eats and my food was supposed to take 45 minutes - 1 hour to prepare and be delivered. I understand that with everything happening that it may be difficult to find drivers, however that does not excuse the fact that it took over 2 HOURS for me to even hear from them about the status of my food. At that point we had found something else to eat and I decided to cancel my order. However they still charged me. As a college student, I don’t need corporations like Uber charging me when I don’t even receive my food. I decided to contact customer service and they were the most incompetent people I have dealt with in my life. Instead of responding to my problem they continued to send canned responses and offer no real help. I am disgusted with the service of this app and will never use ANY Uber apps and will caution anyone else to use something more reliable. Fix your policies, if a restaurant has accepted my order then there should also be a driver that accepts it before it’s made otherwise people shouldn’t be charged. You have lost a customer and I will ensure that others hear of my experiences and reconsider downloading this app or making any purchases with Uber. Fix your customer service :).Amys froyo rocks!!!!!!Version: 1.250.10004
Tried to fixed my own problem, but instead got punished for it - thieves.So I used to use Postmates and Door Dash until I noticed how they didn’t care for customer service, and if anything happened with you’re experience with them then you’re SOL. I used UberEats and I do love how if the restaurant makes a mistake they’re willing to help you out, but I had the worst experience just because I made a mistake and tried to fix the issue myself. If I would’ve been able to cancel my order within the 5 seconds that I placed it, the the restaurant would have never made it and I could’ve re-ordered; however, I like several others have had to deal with waiting on the line just to get horrendous customer service from representatives that transfer you without consent and have to explain to the next unhelpful person. I’ve never had to deal with something like this and feel like I shouldn’t have to especially if I tried to fix my own mistake without needing my money back. If your company is going to allow this type of behavior and service over a petty few dollars, then I’m willing to scoop down to your level and actually dispute the charges and be done with your app because when someone doesn’t give you your money you cancel their accounts so I heard. And to anyone reading this don’t make the same mistake I did, make sure that you are 100% certain that’s what you want, or else you’ll go through the same ordeal as I did trying to get it resolved..IDK JonnyVersion: 1.148.10002
Horrible customer serviceI’m deleting this app and never using this service again. I was adding items into my cart when plans changed and I decided to meet friends elsewhere. As I started deleting the carted items, I must’ve hit “Complete Order”, as that’s what happened. This app is set up so that one cannot cancel an order. Oh yes...there’s a way to stop delivery of the food....but you’re still paying for it. You have to go to the help screen, select cancel order, then be told to go to the receipts icon on the app main page, tap it, select cancel order, be shown a cookie that states that once a restaurant has “accepted” the order, canceling is impossible. Then you can choose to either keep the order, or call a number, which places you on hold for 5 minutes, after which you are connected to a less-than-helpful person who, after listening to your complaint informs you that since the order has been accepted and being prepared, there’s “nothing we can do”. This is totally unacceptable to me, and I hope it is to the rest of you, so here is how you ACTUALLY get you’re charge reversed:
Call your bank/credit card company, dispute the charge, explain it’s because of bad/untimely customer service with no product/services received, wait 12 hours or so...and voila. Charges reversed. To ensure this never happens again, go to your Uber eats app, delete it, and go back to Grubhub like I did. Problem solved. Bad Form, Uber eats...you just lost another customer..Slot addict 2013Version: 1.126.10002
Completely unacceptable business practicesLong time Uber and Uber Eats user. My opinion of these apps and this company has dropped off a cliff in the past few days, and I may be uninstalling both apps after years of use. I placed an order from Uber eats a few days ago and the food never came. I never received any information from the restaurant and it completely ruined my food plans. I called the restaurant several times to check on tehs tatus of my order and never got an answer. I contacted Uber Eats customer support expecting a speedy refund - after all, this was an open-and-shut case: I ordered food and it never came. But to my surprise, every reply from Uber representatives has been more or less them dodging responsibility and insisting that I get in touch with the restaurant for my issue... Take a moment to think about how ridiculous that is. Uber Eats charged me money (they have my credit card on file) and then when the service I paid for never occurred, they have the gall to tell me that there is nothing they can do and that I should track down the restaurant (which never got in touch with me in the first place) to try to get my money back. This is ridiculous! Either the restaurant is scamming Uber Eats or there is some sort of major miscommunication going on between them - BUT EITHER WAY, Uber is the one that charged my card and Uber is the party responsible for refunding my money. Terrible customer service and terrible business practices..Serious sunoco fanVersion: 1.259.10002
Wrong order multiple times and no refundI’ve been on a business trip for the past two weeks and with the pandemic going on it’s very discouraging to go out so I thought this app would be a nice alternative. I’ve been using the app for years and only now have I’ve been having issues. If my order was wrong I would give a picture and they would give a discount or credit or get the item to be sent out but this week I’ve been getting both the worst food and service. Every time I let the Uber support team know they essentially say “sorry but oh well” and that’s it. For instance, I ordered a steak and it was raw; I let them know with a picture and they didn’t do anything. I got two pastries the next morning and they gave me one with bacon on it (to which I don’t eat pork) so I was very upset to get the same message saying they’ll look into it just to say they weren’t doing anything about it. The next day I ordered dinner and they gave me someone else’s order of way less food to which I sent a picture and even tried to reorder my food. Of course to no avail they said they couldn’t refund the money and the place had just closed so I couldn’t even get my order. I am honestly fed up. Whenever I have this issue with another app they fix the issue right away, but I use Uber a lot so I usually use this app for food as well. I will not be using Uber or Uber eats again if there’s no change to how they look at their customer support issues..Heyinternet217Version: 1.258.10000
Great application, climbing pricesThe application itself works great and has many great choices in my area.
Unfortunately, I will no longer be using the (eats) service due to the rising booking fees. I could understand the fees based on distance for standalone companies hiring their own drivers. Uber has drivers who are intending to drive these distances for pay and can continue with more rides after leaving the destination (home) rather than having to drive back to the starting destination (restaurant). A pizza delivery through the pizza company 5 minutes away has a 50% lower delivery cost than Uber does for a restaurant in the same general area (within .2 miles). This is unacceptable. I guarantee you will continue to lose customers, as I already know of several other who are moving to your competitors for this very reason. I’m disappointed I will not be ordering my favorite tonight through Uber eats because it is $9 for a 10 minute drive. The restaurants are already inflating their prices from their in store prices. Don’t add to the problem.
Update: 2 days go by since the initial review. I opened the app out of curiosity and was welcomed by a notification touting lowered booking fees. From what I noticed (based on my ordering history) there have been no lowered prices. I’m glad I’m not wasting my money on this any longer. I used to order regularly from Uber eats but this has gotten out of control. Fix yourself, Uber..MistaWondaBreadVersion: 1.166.10001
I lost two hours of my Saturday night and my dinnerI placed an order at 8:30pm to a restaurant that closes at “8:45” but I didn’t know that information at the time I placed my order. The order went through, but it kept getting delayed due to no drivers available. Then when a driver was available, they arrived at a closed restaurant and canceled the delivery, so it went to the next driver and so on. I realized what was happening and I tried to cancel my order but I was not permitted to do so without speaking to an agent. I finally got connected with someone at 10:30pm after skipping dinner completely. I wanted the order canceled, wanted to be refunded, as well as compensated for the trouble. I lost 2 hours of my Saturday night as well as my dinner. The agent said I would not receive any compensation, just a refund. It is absolutely absurd to me that Uber eats refuses to compensate me for this major inconvenience. This is two hours of my life I will never get back. I plan on writing a review about this on every social media platform to warn people about this happening to them, and I will never use Uber eats again. I am an upstanding citizen and have never once complained about a company or written a bad review. I just cannot fathom a company putting someone through this and not having the decency to compensate. I am a business woman myself and I always do my best to make customers happy. If I screw up, I make it right. I guess I was wrong to expect Uber eats to do the same..AbsolutelyshockedVersion: 1.288.10004
No Customer Service SupportI have ordered through the app several times over the last few months without a major issue. There have been slight delays, but nothing completely inconvenient. However, my most recent order was not assigned a driver for over an hour and a half. I found this out by receiving a call from the restaurant I ordered from. My food had been ready within ten minutes of my placing the order. When I went to contact UberEats about the issue, there was no way to contact them. There were some general FAQs, but nothing about what to do if no driver was assigned to an order. I couldn’t even find a customer service number to contact them and let them know there was a glitch. I had to get their customer help line number from the restaurant I’d ordered from. That number led to a message that said they are not providing phone assistance at this time. It did give me another number that provided the same automated message. I was ordering at a normal time on a Saturday in a city from a chain restaurant, one I’d ordered from the app many times. It should not have taken that long and if it did, there should have been a way for me to contact headquarters to get assistance. I understand things happen, but this isn’t a driver issue or the restaurant issue. This is an UberEats organizational issue. I am normally not one to place a complaint review, but I am doing so in the hopes that UberEats will update their customer service assistance..Anon000000000000000000000Version: 1.244.10006
Uber Eats PRHonestly I never write reviews for apps but I need to warn other costumers of the irregularities in this service. my experience with the app in Puerto Rico has been frustrating. Although the food and the drivers have been absolutely amazing, the telephone and app costumer services are terrible. The first time I called the operator basically started arguing with me because he thought PR was not in the US. Then he couldn’t find my address and I offered to give him the original address and he basically shouted he didn’t know any Spanish. He also interrupted me repeatedly and didn’t allow me to explain what I needed. On a second occasion, the technician left me 10 minutes on hold and then told me that if I cancelled it was my fault so I was going to be charged for the full amount of the order (which was aprox $100 bc I was ordering for several people). In summary, The app will not let you make any changes after you submit the order and it is practically imposible to fix them or cancel. Other local apps (that have higher service fees) have an editing option and you are able to fix your order quickly, they also have great costumer service and will solve any other issues over the phone in no time. I’ve been using Uber because it was cheaper and faster but will refrain from doing so in the future. I left multiple comments and feedback on the app and not even an answer. I rather pay 3 extra dollars and being treated like a human being..WhileichangeVersion: 1.207.10007
Ridiculous customer service!My husband and I placed an order at 6:25 pm with an expected delivery time for 7:11 pm. It was 7:30 pm and we hadn’t heard anything from anyone, so I had submitted a complaint saying I hadn’t received my order. Next thing I know, I find out that the order has been cancelled and I didn’t receive a single phone call as to why. I submitted another complaint and received no response again. I called customer service only to receive scripted responses and repeated sentences. As it turned out, the driver just cancelled the order claiming to not be able to find my apartment because I didn’t list the number, which isn’t true. And even if it was, I would’ve received a phone call or a message of some kind, but I didn’t. I asked to speak to a supervisor and the representative kept saying that I would only get the same answer from his supervisor. After asking her for some form of compensation for the two hours I wasted in waiting to get the food, she only told me to re-order the food for the same price. I had mentioned to her that other places we’ve had issues with had given us some form of compensation, reduced delivery fee, or $5 off the next order. She then said, “We’ll respect your decision”
As far as customer service goes, Uber eats is the worst I’ve ever dealt with. If you want to keep a customer, you should at least offer something as compensation for a mistake that was made on YOUR end.
Never ordering from them again..TxuhvkdkuxgjdkydVersion: 1.178.10002
Terrible customer serviceI had an order with McDonald’s, which was cancelled by UberEats. Later, I received a phone call from one of their representatives, who claim that the restaurant was having technical difficulties which did not allow them to see any items from orders and thus cancelled my order. The lady also claimed that the restaurant was going to close due to such issue. However, as I then called the restaurant directly by myself, they said that there’s nothing wrong with them and they are not going to close until their regular closing time. Why did the representative just lie to a customer like twice? Was she making things up to just avoid responsibility? This had never happened to me before so I called the customer care line right after. This time the representative apologized to me and promise to look into the case. However, he told me to try re-order, after I have already wasted 30min in the late night, feeling hungry. But what happened next shocked me, the app marked the restaurant as “unavailable”.
I sent this case via email to the customer care again, and the response I received was such a joke. They replied to me promising that they are not going to charge me on the order and explained to me how the refund work. But I mentioned nothing about the money at all... All I complained about was the unprofessional service I received which they didn't even bother to apologize for.
Thanks UberEats for showing me the bottom line of customer service..Haojun XuVersion: 1.135.10002
No help at allLast night I was looking around on the app and put a few things in my cart but then I thought about it and decided the delivery fee was too much for me so I wanted to cancel it. I accidentally pressed place my order and IMMEDIATELY pressed cancel. Instead of canceling my order as soon as possible the button called uber support and the woman (after talking for ten minutes despite me telling her she had to call the place as soon as possible) told me the food had already been made so she couldn’t cancel. I didn’t understand why not pressing cancel didn’t cancel the Oder but that was just the first part of a very unpleasant hour. I ask her if there’s anything I can do to fix it and she repeated the same thing over and over. I hung up and called the KFC store the woman there told me the app doesn’t allow for them to cancel and she’s tried several times. She also said the woman from uber told her she couldn’t cancel because the driver was there contradicting what uber told me. I asked for a manager and the uber woman said she didn’t have one. So not only is every customer assistant stupid but also incompetent and unsupervised. I called a different uber support woman and she told me she could’ve canceled it if it hadn’t been sent out and when I told her about the previous woman she said there was nothing she could do. So I just spent money on food I didn’t want because uber assistance doesn’t know how to do there job and assist. Not ordering from them again..Gamer girl 4595Version: 1.120.10000
Worst customer serviceI ordered a chicken salad from Boston Market with Uber Eats a while back and when I received my order it was not only missing the chicken, but the whole salad was old and brown. Avocado and lettuce was literally black. I am pregnant and was not going to take a chance getting sick so I threw the whole salad away. The next day I sent a message to Uber Eats letting them know of the issue. I was told that I needed a photo of the food as proof. I let them know I didn’t know I needed a photo and threw the salad in the trash because I was upset. I was told they could not issue a refund to me without a photo. Basically felt like I was being called a liar. I threatened to call the health department because no restaurant should be serving their customers old rotten food. They immediately responded back that they would take care of that, but where is the proof that they did? If I need proof with a photo that old food is being sold, why didn’t I receive proof that they actually followed through on their end. Uninstalled app and will never order from Uber Eats again. I have also let everyone i know not to order with them as well. The fact that I couldn’t be refunded for a salad without a photo is disappointing. The salad probably only costed like $10. They charge crazy fees and taxes for the delivery, but CANNOT give me back $10? Plus they obviously are not checking that the restaurants they work with are safe. Didn’t feel valued as a customer at all..JoccarVersion: 1.255.10007
“Unusual Activity?! Try getting my order right”Because Of this pandemic I’ve been trying my hardest to still support restaurants and uber drivers by ordering delivery. I ALWAYS tip ahead of time, and i have ordered MULTIPLE times at different restaurants surrounding my city. Sometimes my order is right, sometimes it is wrong... the past few times, I have had missing items, burnt items, wrong items, etc... so the past couple of times it’s been wrong, I’ve requested help for the SPECIFIC item that’s wrong, or burnt or missing. The uber eats app themselves ASK YOU AT THE END OF YOUR ORDER TO GIVE FEEDBACK... so again this time... my order was partially wrong and this is even after calling the restaurant to RECONFIRM my order (why don’t people listen?!) HOWEVER, upon going to give feedback on my order, I was going to write what was wrong... but to my surprise, they wouldn’t let me. Saying: “there’s unusual activity with your account” if I order dozens of times and three or four times someone gets my order wrong.... how is this my fault?! I’m just flabbergasted at the fact that I won’t get to eat a whole part of the meal that I PAID FOR AND TIPPED FOR... because it was completely wrong.... and I won’t receive compensation or an apology or nothing for it. All I know is.... this is most absolutely the last time I will be using this food delivery service. We have plenty of options now. So disappointed..HdirjrnhebwjdjVersion: 1.253.10002
DONT ORDER UBER EATSI’m a loyal customer, as my boyfriend & I work crazy hours we love getting food delivered. We’ve had a few rough experiences but nothing to the point where I want to call and complain. Until this weekend. We ordered food at 10pm at night, didn’t get delivered until after 12:20am. I wasn’t even mad about waiting over 2 hours, but since I had waited so long I was ready to eat some good food. Well it go there missing items... ok fine. Not the drivers fault ... i go to take a bite and my food was ICE COLD. It felt like it had been sitting out for HOURS. It was NOT fresh, it was DISGUSTING. My boyfriend then sent them an email that we we’re missing items and how terribly long our food had to of been sitting out and we just threw it away because it was so gross. They gave us a “$5 credit “ i said HECK NO. I want a full refund! I’ve never been so disappointed, after an hour of trying to find support numbers to call, and countless Uber eats numbers being disconnected, or just busy I gave up and started messaging them on twitter hoping they would fix the problem. Guess what they did not. They said they can’t give a refund.... what in the hell. I am not satisfied with my order I sent you pictures of the items and you still won’t fix what your service messed up?? If you want a great food ordering app use grub hub. They fix their issues ASAP & it’s super easy to get someone on the phone to help you! Hassle free and they’re super apologetic!!!.TttkkayyVersion: 1.242.10004
Will never Use againI tried Uber eats for the first time a few days again after they offered a $20 off my first order. I found a restaurant went through the menu in the app and placed my order. 5-7 minutes pass by, the restaurant calls me to let me know that half of the things I ordered was out of stock and they asked me to change the order. I wouldn’t have ordered from here if I knew that were the case so I said I’m going to cancel my order. I go to the Uber Eats app and the cancel order button is gone after looking for it for a few minutes, I looked up that Uber eats doesn’t let you cancel after 5 minutes. After going through the help tab numerous times to try and find a way to contact them so i can cancel it I finally find a way to cancel my order. They then reiterated the 5 minute full and charge me $30 for cancelling. My original order was maybe around $50-60. I’m furious, so I find a way to contact them via email and ask for a refund or even a gift card. They email will an automatic responses saying they can’t do anything because of their 5 minute rule. I even more furious this time and respond and ask for just a full refund this time and they send the same automated response. So I am out $30 and never even had a chance. I was never going to be able to cancel in 5 minutes because the restaurant called me after that. How is that my fault?? Terrible, will never use again going to delete this app..Xjoker90Version: 1.280.10002
Horrible, slow, and expensive serviceI used to love Uber Eats but they have gone downhill so fast. Any order I place either items are missing or it takes 1.5 hours or longer to arrive. I’ll place an order where the app tells me that an order from that specific restaurant will take 20-25 minutes and it doesn’t arrive for 1.5- 2 hours... Delivery drivers will just make random stops along the route and the app doesn’t even notify you or ask if it’s alright to add a stop. Drivers will also drive far past my apartment and just keep driving and ignore any call or message I send them, adding 20+ minutes to their route. When I do FINALLY get my food, items are always either missing, incorrect, or cold. This service is way too expansive how horrible it is. The best part is Uber Eats doesn’t even have any sort of customer service phone number, email, or chat option!! They just direct customers to their website which gives you useless articles on how orders can be delayed sometimes and basically that there’s nothing they will do to resolve that. That is probably the most frustrating part. When an order is late they have started to offer you $5 off your next order- also completely useless because I will not be using Uber Eats again when I pay $25 for a sandwich that takes 2 hours to get to me when the restaurant is 5 minutes away. GET A CUSTOMER SERVICE PHONE NUMBER. Complete lack of customer service is awful..EmmacoryVersion: 1.253.10002
The app and customer service are badI guess if you don’t have problems with the order you placed with Uber Eats, then you will be fine. But if you have issues, you are on your own. In the app, there is no customer support number to call, no live chat, all you can do is click ‘Help’ to report the issue and ‘WAIT’ for them to reply. Did I say they will reply you within 48 hours? Seriously?
The app is also bad compare to DoorDash or others.
First bad experience, I ordered food to pickup and the app said my food is being prepared and ready at 6pm. Arrived prior the pickup time, wait in the car and the pickup time was kept pushing out. Finally I went in the restaurant and ask how much longer will it take, and I was told that the restaurant did not receive my Uber Eats order at all. At that time, I couldn’t find a way to contact any customer support except sending them a ‘Help message’ and hope I will hear back from someone. After waited another 15 minutes outside the restaurant, no cal back and nothing I can do but order food from other place.
Second bad experience, got the order and found one item was incorrect, called the restaurant and I was told because I order through Uber Eats, I have to contact them to get refund or reorder. Guess what, yes, the only way to get help was send then a ‘Help message’ and hope you will hear back from them. I am totally done with Uber Eats and would not recommend to anyone I know..Ed_122Version: 1.288.10004
NopeI have ordered food off this app multiple times for the sole reason that they are slightly cheaper than DoorDash. However, I see now that DoorDashes prices are worth it because they’re service is better. I recently placed an order and my initial wait time was about 25 minutes, as time went on my order got pushed back farther and farther. Eventually the restaurant I ordered from called and said my order had been ready for an hour and no one had been to pick it up. Mind you, the restaurant is now closed, which means the kitchen is closed so there’s no way to keep my food warm. Thankfully the last at the restaurant was nice enough to call Uber eats and inform them of the situation as well as let me know. As I’m getting in my car at 9:40(order was ready at 8:40) to go get the food, FINALLY it says someone picked up my order. I went to the Help section of the app to see if I could leave a complaint or comment but no, I could only rate and comment on the restaurant itself. By the time my food arrived it was lukewarm and not even worth it anymore. I understand that things happen and no service is perfect but once an hour goes by I should’ve been given the option to cancel my order or wait it out. It is completely unacceptable that the restaurant was the entity to make me aware of the situation and not the company I ordered from. In conclusion, I say save your time and money..Nieem5Version: 1.252.10002
False order status locking you into OrderAnyone else notice their favorite restaurants now on Uber eats ? Great right ?! Well until you realizes they aren’t actually contracted through Uber eats for service and a driver has to accept the trip before heading to the restaurant to place the order to be made. 40 mins after my order should have been delivered, a driver finally was assigned to place my order. Why is this frustrating ? Because Uber doesn’t let you cancel an order if the restaurant has confirmed it, which is understandable if you change your mind after they started making it however if the restaurant doesn't confirm the order because they don’t have a contract with them for service than why can’t you cancel it after it’s taking way too long. They should really change that policy for these situations, until a driver confirms the order than it should be considered pending and allow you to cancel your order not forcing you to wait until they find someone to go there to order it. Simply unreal, i could have ordered it and picked it up myself at this point. Get it together Uber, it’s such a greedy money game dealing with this company… all for their pockets at their customer’s expense & clearly the pay on these orders is a problem as well for the drivers if there is such a shortage that it took 30 minutes to find someone. Seriously it’s seem this company gets worse and worse with time because it’s always something..Alanah F.Version: 6.66.10001
Poor organizationI’ve had two terrible experiences with the app.
1) my food was delivered in the middle of winter by someone on a bicycle. No protective bag or basket to put the food in, just a bag of heavy, hot food exposed the the freezing winter air, dangling on someone’s bike. When it finally arrived nearly 2 hours after placing the order (the restaurant was only 1.2 miles away from my house and should not have taken that long) , it was freezing cold. I felt worse for the poor delivery guy that had to ride on poorly lit, winding roads in the middle of winter. He even states that he “wasn’t supposed to” be making deliveries over a certain amount of mileage away).
2) I ordered food from a location that was 3 miles away from my house (10 minutes drive) got a notification that it was picked up, and that it would be delivered in 10 minutes. Makes sense... after checking the app 10 minutes later, when the order should have arrived, it continued to say it was 10 minutes away. The tracking showed that the driver was in the complete opposite direction of our house and the restaurant. After checking another 10 minutes later, the driver was still in the same spot. Another 10 minutes, and they were still there. We called and he said he was “driving and is on his way”. After a few minutes he started moving, but was still going in the opposite direction.
Deleting this app immediately and never using it again..SbaloneyVersion: 1.218.10009
App decides on its own where to deliver my foodThis app is absolutely useless and I am considering never using Uber Eats again. Your ONE job is to deliver food to people, and this app makes that next to impossible. I only use this app when I don't have the energy to cook dinner - after taking care of two children and working third shift, some days it's not possible for me to muster the energy to do so. So when I use this delivery service, I am depending on it to come through. TWICE now I have had the delivery address somehow automatically filled in to a nearby restaurant - one that I have ordered Uber Eats on before. I absolutely never filled this in as my delivery address myself, nor did I ever choose it as my delivery address. This awful app decided to make that decision on its own somehow. The second time this occurred (today), I manually changed the address to my own and it was correct in the app. Then, lo and behold, my poor delivery driver calls me outside of said restaurant with my order. This is absolutely unacceptable. He was not even sure that he would be able to complete my order based on your algorithms. He apparently called and fixed things and was thankfully able to complete my order. At least 45 min of his time was wasted, not to mention mine and my kids time waiting for our dinner. UNACCEPTABLE. Uber’s customer support sent me a message apologizing for my food being late and offering a $5 gift card. Yeah no thanks. Not using again..Whita12345654321Version: 1.218.10009
Not a reliable serviceI used this service for dinner delivery at work about once a week for about a year or so, and it has steadily gotten more expensive. The quality of service from the delivery partners varies wildly, some don’t read delivery instructions and make you wander around to find them, some go out of their way to give you a good experience. The app functions pretty well and you can filter your choices several ways and it keeps track of your previous experiences and makes it easy to quickly select favorites. It’s intuitive and simple. The downfall is on the service side. In the past 3 months I’ve had several orders cancelled with no warning or followup. My attempts to get questions answered through the support request system in the app have been futile; an email will arrive explaining was not charged for the cancelled order but will give no other answers or explanation about why the cancellations occurred. As I work in the medical field, I can’t leave to go get something to eat when this happens so I’m stuck working a shift with no lunch, so it’s a significant drawback in a food-delivery service when there are random and unexplained failures in service, especially when there are no attempts to rectify the situation or reattempt the delivery. Since there have been multiple instances of this situation and very poor customer service response on the part of Uber, I’m cancelling my account and using a different service..JamesMRCAVersion: 1.218.10008
Worst Service I’ve Ever SeenI ordered Uber Eats one night and experienced normal updates until the driver came to my apartment complex. When he arrived, he called me since he was having issues finding my apartment (I had already provided him specific directions for whenever he or she would enter my complex). The issue was l not that he could not find my apartment. He was irritated on the phone and complaining about the complex’s poor lighting (again, post me providing him with detailed directions within the complex). Once I stood outside waving to him, I assumed he would be at my door soon (since he said he saw me waving). A few minutes later, I saw him drive off. I now think that he drove off with an Uber rider in order to make more money. Assuming he was gone, I ordered food directly from the restaurant. My boyfriend was picking it up when I got a knock on my door. It was the Uber Eats driver delivering half eaten soup and the rest of my cold order. On top of that, he left the food on the ground instead of handing it to me at my door. I never even saw the man. I have contacted their customer service at least 4 times and have yet to get a refund...even after providing pictures of the half eaten soup and the 2 orders side-by-side (proving I proceeded with a personal order rather than eating the one left on my doorstep 40 minutes late after a mysterious disappearance and aggravated driver). Do not order Uber Eats. I recommend using any other food delivery service..WwB7713Version: 1.213.10002
Ridiculous FeesI’ve been using this app for a long time. I mean since it was introduced long time. With the passage of time, it seems like Uber had doubled down on profits and have forgotten all about providing actual quality service. I think it’s ridiculous that there’s not a 2.50 minimum limit on the service fee, even for orders where the 15% fee should be less than 2.50. I have to pay the cost of the food, plus a service fee, plus a delivery fee and on top of that I have to tip the driver, because that’s the other part. Uber barely pays its drivers, and now with people tip baiting since they’ve changed the app to make it as less user friendly as possible while also reducing the minimum base fare it’s obvious things are just getting worse. I wonder how long it’ll take for everyone else to notice how bad the service has gotten before we all move on to the next app.
UberEats used to feel like a good service. it used to feel like being able to have food brought to your place at an affordable price, mostly for people who struggle leaving their homes. Also, whatever happened to the steady offers and promotions that used to give users credits towards their deliveries, or certain percentage off an order. if you’re going to raise the cost of using your app, at least also increase the frequency at which you give away these offers, or at least come up with a better reward system for frequent users..JoleshreddsVersion: 1.281.10002
App works well but customer service is horribleThe app itself works well. However, the company has very poor customer service. They don’t read your messages. So in this case the app doesn’t work or the service team is horrible. There is no number you can easily find to call and speak to a person. It isn’t even an option on the app or on the Uber eats website. You can find it by googling search for a contact number. Also the app either doesn’t work or it’s partners can’t read the orders. My orders are always wrong. From missing meat on my carne Asada nachos, to not removing tomatoes, to missing items all together, to the wrong order being delivered. They apparently don’t check to make sure their orders are correct before they leave the restaurants. Sometimes you can have it corrected easily by having them redeliver the item. Sometimes you just have to rely that someone can actually address your issue.
The help option on the app is a joke. They don’t read. You get blanketed responses. That or the help team can not isn’t capable of reading. You are not able to get any help when they have marked your issue resolved. So don’t expect to tell them they made an error. I am sorry but only getting back a $1.08 which is what I paid to upgrade my side item and not the side item itself is just horrible. You need to fix your platform to include partially refunds for missing items since they can’t be delivered..Tealeaf06Version: 1.177.10005
You rarely get your food by the time it first says.Im not one to leave bad reviews but honestly, Uber eats app is by far the most infuriating thing. I use it regularly as I have poor spending habits, but as a regular user I get to see how often it works. First of all you will almost never get your food by the original promised time. They always push a delay and another delay until someone picks up your order late or the restaurant cancels the order despite it being open still. I’d get if it was normal hours and an order got canceled every once and a while or pushed back, but I typically order after the three big rushes that occur in any food industry and I always get delayed for some reason or canceled with the store still open. Secondly when you go to talk to someone in the app either via calling or support chat, you can’t find those options anywhere, even after going to their official site to look for a way to talk. Maybe my searches weren’t thorough enough for their standards, but due to the lack of any chat support on the app and online, as well as consistent delays and cancellations I am upset and frustrated by the app and it’s management staff. I hope they take this review and make better changes to the app for all of its users, or at least cancel the order before I have to wait two hours for my food each and every day I use the app..JayFlowsVersion: 1.266.10002
There are other apps that are way betterI recently placed an order with uber eats and this was a big order (close to $80). I get the order and I was not pleased with it. Some of the food was not good and I barely ate it. When dealing with other food delivery apps, whenever I received food that was unsatisfactory I could simply request a return on the app and it’s taken care of within a matter of minutes. Not with uber eats- at first I tried calling and when I finally found a number, the automated message said they were not taking calls at this time. I emailed their customer support and their solution was “to leave the business a 1 star rating.” After trying to contact their customer service asking if there was anything else they can do and getting no response, I contacted the restaurant instead. The restaurant that Uber eats wanted me to leave a 1 star rating for was beyond helpful and not only offered a refund on my select items, but even offered to call uber eats directly to let them know they approved of the refund.
The restaurant called me shortly thereafter and told me that although they approved of the refund, ubereats had to issue it...funny since uber eats claimed there was nothing they could do. I tried calling uber eats and when I finally got in touch with a rep, they told me I had to email them since they are not helping customers over the phone at this time.
Safe to say I won’t be using uber eats again..Ohwell34Version: 1.243.10001
MONEY STEALERSCancelled an order within ONE minute of initially placing it, only to be charged the full amount of the order. Customer service chat was absolutely awful, marking my concern as “resolved” and not providing me with a phone number when asked 3 times. Would rate 0/5 if I could..QetubdhklouhcbVersion: 1.162.10001
TerribleUber eats used to be good. Really good. And now it’s just terrible. Twice I ordered and the food did not get delivered to my house..isn’t that the whole point of this app? I called in, just to have them refund the meal (which can take up to 5 business days to process btw) and no promo code or offer to remedy the situation. Horrible experience..JojomowVersion: 1.108.10001
SmhI’m pretty sure y’all Uber drivers are eating my food. I got burger and fries and my fries were less than I usually get and some of the fries looked like they were bitten into. If I wanted to buy food to share with an Uber driver I would have texted them asking if they want some too?!!! Fix up!.NokiabbyVersion: 1.110.10001
No refund driver canceled order 2 hours laterTitle says it all, customer service offered no solution but calling the restaurant to ask them to expedite if I chose to re order. Uninstalling this app and going to skipthedishes or any other food delivery service. Disappointing..Lesliep302Version: 1.207.10007
AwfulMade me wait for 2hrs for my lunch then cancelled the delivery without a refund. This company is insulting their customers’ intelligence. Would’ve rated 0 if there was such an option..This nickname have been takenVersion: 1.207.10007
LIf they charge you extra there is no way you can dispute it because there is no customer service. It’s just a computer that’s gonna reply to you messages. No real people listening to your problem.GlvdhjshVersion: 1.253.10002
BEWARE!I tried to place an order on Uber eats last night. A glitch on the application made my order to be done multiple times and it didn’t went through, and then my account was DEACTIVATED FOR EVER BECAUSE OF A GLITCH ON THE APP!
I’ve been using Uber for years and it’s unbelievable that this happens! I WILL NEVER USE UBER AGAIN!.CukototoVersion: 1.253.10002
Thieves with No care for the consumerUber eats does not care about their customers and will rob you of your money.
It doesn’t matter how terrible the food is, the review you send about the food and even the picture you send when the the review/complaint, uber eats does not care about your dissatisfaction and wasted money on the order! They don’t consider a refund even if it’s one one of the multiple items, NOT even a credit.
They always give a lame and lazy generated response about telling the company, as if that’s suppose to make things better about wasting your money..MekaaMeeksVersion: 1.240.10004
Rising pricesI always tipped the driver kindly, but this new $5 delivery fee based on “distance” is bs. It would cost the same to deliver some McDonald’s 5 blocks from my house as it does a restaurant from across town??? Deleting this app because it’s just not worth ordering delivery anymore. You’ve lost me as a customer as well as all my friends who have been using this service.AamnffyjsccadgbvVersion: 1.164.10000
Don’t expect much, actually expect the worst hope for the bestWill this review be replied with a “contact customer support here’s the email” more then likely, customer satisfaction is not a priority for this company, money is, I spend about what 500-1000$ on Uber’s and Uber eats a month, I’ve heard from managers single handed that Uber is not/does not follow there contract on what they signed up for there restaurants for refunds and customer complaints, it’s sad that not one but 4 different people have said these words in a period of 1 year, before the problem was drivers eating our food, now it’s giving drivers a 25% tip on a 60$+ order na shaving them pick up 2 others along the way and have them say uber just sent me it I can’t see prices,
Btw does anyone know when Lyft is coming to Barrie ONT??.AudreyVSampsonVersion: 1.255.10007
Livraison multiple plat arrive froidAvant il y avait la possibilité de ne pas payer la livraison en acceptant que le livreur fasse plusieurs arrêt ce qui était très correct vue qu’on savait à quoi s’attendre. Maintenant il n’y a plus d’option de livraison gratuite tout le monde doit payer sa livraison pourtant les livreurs font parfois jusqu’à 4 arrêts pour des livraisons, ma commande arrive froide et ce qu’un et dit c’est qu’afin de garantir un prix le plus bas possible plusieurs livraison sont effectuer à la fois...à 3.99$ plus taxe et tips de la livraison j’estime que chaque commande doit être livré le plus rapidement possible sans arrêt ou détour de 15/20 minutes c’est tout simplement inacceptable. On ne peut jamais savoir en passant la commande si le livreur va prendre plusieurs commande ou non. Si vous continuer ce système il faut réinstaurer les livraisons gratuites si le livreur fait plusieurs arrêt en chemin pour que le consommateur commende en toute conscience de cause ou donner le choix de refuser qu’il y ai plusieurs arrêt fait en chemin. Moi en ce qui me concerne si un livreur prends plusieurs commande avant moi je considère qu’il fera sont tips avec les gens qui réussissent à manger chaud....RomaneduplessyVersion: 1.253.10002
Less then a starMy Friend gave me a promo code but it didn’t work saying I already use it when I never order anything in my life and when I decided to contact support they haven’t replied to me in a very long time🤬.JsyghsheVersion: 1.227.10004
DownhillYour product has considerably gone downhill. You add service fees, delivery charge and then you add Tax. I am not buying an airplane ticket with all the extra add-ons. You need to be clear, concise and honest with your pricing. I have now started to use “skip the dishes” and “Doordash” which does not have these nonsense and made up prices. Way to go and charge people extra during Covid. 2 thumbs down.!.Logan798Version: 1.279.10005
Done with this terrible serviceDon’t even have a customer service line to inquire about overcharging me and not applying my giftcard credits. Not to mention ever-increasing fees. Been a loyal customer for years but I am DONE with this terrible service..LukeIphoneUserVersion: 1.218.10009
Terrible customer serviceI’ve been using Uber Eats for the last 2 years. Always been a fair customer. Lately all my deliveries have been disgusting and Customer Service can’t find a way to help! I’m going to give another food delivery company a try. Good luck Uber Eats..Bibo 99Version: 1.218.10009
Worst service everThey gave me half of my order...and didn’t bother to call or even refund my money!!!! Worst service ever...Talabat and carriage have more respect and care for the customer service,,,.Amal101Version: 1.207.10007
Lack of customer serviceAside from the fact that I was denied a refund due to a glitch in the uber eats application, it took a total of ten days for someone to actually follow up with this issue. I also asked for a phone number twice in order to contact customer service seeing as i was receiving absolutely no help through their chat but both answers i received ignored my request. Honestly disgusted with this whole situation..Only complain when necessaryVersion: 1.218.10009
Charged 3 times for one order.I was charged three times for one order and they only refunded me one of the extra payments. I’ve sent screen shots of the charges and everything. Customer service is 0 help, they are basically ignoring me now... I would not recommend this app. Never had this problem with Skip....Janson1984Version: 1.207.10007
Terrible serviceI just ordered something. The app says it will take an hour for the delivery. I tried to cancel the order but they were going to refund taxes and delivery charge only. I would still be charged for the order itself. This is the last time I’m ordering from Uber Eats,.YomanVersion: 1.206.10002
Customer service is a jokeDon’t bother trying to get any help with customer service. They are rude and unhelpful. Instead of trying to keep long-standing customers, they just try to get you off the phone, even if their app screwed up and you ended up getting charged for food you didn’t order..Koolaid-Panda00Version: 1.162.10001
No customer support numberAnd no refunds either lol you guys are trash.LilmumpsVersion: 1.162.10001
Terrible ServiceThe food is ALWAYS horrible by the time it gets to your house.
Don’t bother with it cause you’ll end up spending twice the amount in food when you have to buy something else afterwards..HipHopCritic7697Version: 1.108.10001
FraudulousI keep being frauded and charged things I NEVER purchased.Sophie3093Version: 1.207.10007
Worst , worst and just worst i would sayVery bad , skip the dishes and doordash is far , far better..Mani BathindaVersion: 6.65.10002
Delivery fee AND a service feeBefore there were one fee for every delivery and now it changed to a delivery fee AND a service fee not including tips. At this point I suggest you either download Skip where the fees are resonnable ( a lot of free deliveries) and more tip to the drivers or you get the dash pass from door dash instead of paying almost 10$-15$ for a delivery is insane.Jane_12XVersion: 6.64.10000
TERRIBLE-USE SKIPThese idiots send a moron on a bike to you with your food frozen. They charge almost
15$ in fees for food that comes inedible. Absolutely disgusted.JammnsVersion: 6.64.10000
They’ll take more money then saidAfter ordering a couple times off here I realized that Uber eats will take your money off 2 times but the second time they take off a little more then needed. After that they’ll give you your first amount back and call it a day. Sneaky and terrible move by Uber! Use skip the dishes, the delivery is the same just a lil less options..Dob2oo2Version: 6.56.10002
They scam you!They have now officially over charged me 3x now this is not right and i will be reporting this to my bank as straight up fraud! Plus anytime you have an issue you have to wait well over 2-5 hrs just for a reply back how pathetic!.YungHovaDaGodVersion: 1.285.10002
Good app but ridiculous pricingThe extra fees are often more than 30% of the order.
The app works fine but it’s very annoying to get to the checkout to be greeted with a massive spike on the final amount..TojnasVersion: 1.281.10002
Security awfulMy credit card information has been stolen twice in the last two weeks from Uber Eats. It’s impossible to contact anyone to close my account which I’ve never even used. No customer service whatsoever. $250 gone..MillsMommaVersion: 1.281.10002
Terrible driverI missed the call from the Uber eats driver and called him back less then 8 minutes was up I called 5 times and messaged him 5 times he was reading my messages and didn’t respond to me and canceled my order.Urhomegirl_Version: 1.281.10002
Ridiculous payment methodNot able to used gift card for checkout order.
I have 100$ balance but not able use it through app. I send mail to support but not get any response..GauravthummarVersion: 1.281.10002
HIDING RESTAURANTS FROM MEMy partner lives in the same apartment as me but has access to a more variety of restaurants than me. Many of the restaurants that he’s able to order from don’t even show up when I search up the name on my app. Why UberEATS would this to their customers I don’t know; clearly reflects their lack of quality of values. UBEREATS IS A SCAM..Sadia4577Version: 1.281.10002
Very very very high service feesVery very very high service fees.Test uberVersion: 1.281.10002
ExpensiveUber eats is now expensive. So many charges. You pay way more than the price of the food. It has now become emergency food delivery service rather than convenience .👎🏻.Ms. GhoseVersion: 1.281.10002
Driver waits for later ordersPay full price for delivery, then have your food prepared.. only to sit at the restaurant ready to go while the driver waits (with your food getting cold) to pick up additional orders placed after yours. Then they’ll also deliver those orders along the way, as your food continues to get more cold.. without even a decreased delivery fee for the “shared service.”
No thanks, Uber..Jimmy Rae 56Version: 1.280.10003
Too expensive10% service fee and a tip?! The 10% service fee should go as a tip to the driver..KccaponeVersion: 1.280.10003
Racist companyPromoting companies based on the colour of the skin of their owners is racist..Pool is still closedVersion: 1.280.10003
Don’t join the EatPassDon’t join the EatPass and don’t let your roommates or anyone in your household join it. Uber eats will stop giving you the 30% promo codes. And anyone in your household who gets the the promo codes will find that they are no longer qualified to use it, even though Ubereats is actually emailing them the codes still. It’s the worst deal! And punishes everyone..Rare reviewer 456Version: 1.279.10006
Service fee is shadyGiving one star because we are sick of being charged large service fees which are unjustified. And with each dish added, the service fee does up. It’s ridiculous. This is on top of delivery fee, tax, and tip. The service fee just seems like a shady fee they keep sneaking in and it’s a huge amount every time..20172089Version: 1.279.10006
Only during pandemicTheir prices are inflated. Charge extra for “small order”. Discrimination. Service fees, delivery fees. They are just taking advantage of pandemic. Rip off restaurants and customers..MsrsesVersion: 1.279.10006
Terrible stick with skipOrdered 2 hrs ahead of time, got my order cancelled when it was supposed to be delivered. Stick with skip the dishes. Way more reliable..Jof991Version: 1.279.10006
Discrimination on eats passThey have let every person in my building and area have access to eats pass. When I try I’m not eligible. When I contact them they say it’s only for certain people? If you try to delete your account they won’t get rid of your info so you can try a new account. Way to single certain people out. Complete discrimination I’ve had it with Uber. 0 stars if I could!.ɱąŋɖı ℘ąŋɬʂVersion: 1.279.10006
Service feesService fees are outrageous. I’m sticking with SkipTheDishes..St3phyGVersion: 1.279.10006
To much changed on Ubers fees. Unreal and never get couponsCrazy all the fees you need to make. Unreal.. 👎..Ex timoVersion: 1.279.10006
TOO MANY FEESThere are too many fees added to the order and it makes it not worth ordering through Uber..SallymarkiadannyVersion: 1.279.10006
Service fee is too muchService fee plus tip for driver plus you charge location a service fee also. Money gouging everyone.Joe1882Version: 1.279.10006
FeesUber fees are getting to high, if it doesn’t change soon I will delete my app
If you look at my account you will notice my massive cut down on ordering with the app due to high fees.Sam VenosaVersion: 1.279.10006
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What do you think Uber Eats: Food Delivery ios app? Can you share your thoughts and app experiences with other peoples?