Uber Eats: Food Delivery Customer Service

Uber Eats: Food Delivery Positive Reviews

False order status locking you into OrderAnyone else notice their favorite restaurants now on Uber eats ? Great right ?! Well until you realizes they aren’t actually contracted through Uber eats for service and a driver has to accept the trip before heading to the restaurant to place the order to be made. 40 mins after my order should have been delivered, a driver finally was assigned to place my order. Why is this frustrating ? Because Uber doesn’t let you cancel an order if the restaurant has confirmed it, which is understandable if you change your mind after they started making it however if the restaurant doesn't confirm the order because they don’t have a contract with them for service than why can’t you cancel it after it’s taking way too long. They should really change that policy for these situations, until a driver confirms the order than it should be considered pending and allow you to cancel your order not forcing you to wait until they find someone to go there to order it. Simply unreal, i could have ordered it and picked it up myself at this point. Get it together Uber, it’s such a greedy money game dealing with this company… all for their pockets at their customer’s expense & clearly the pay on these orders is a problem as well for the drivers if there is such a shortage that it took 30 minutes to find someone. Seriously it’s seem this company gets worse and worse with time because it’s always something..Alanah F.Version: 6.66.10001

Thank youThank you for the discount and I’m excited to try Uber eats…. I’ve been a DoorDash customer and I’m very disappointed in their services over the past 10 months. Unfortunately, they have had awful customer service, supervisor s are no longer available like they used to be now they say someone will call you back in 24 hours. That’s untrue and I’ve yet to EVER receive a call back so, I’ve been lied to I never get a return call back from a supervisor like they say, the food is cold, unless they get a tip they are rude and deliver your food last. I give the tip after and sometimes I add to the tip when I feel like they are just so good and genuinely nice not expecting anything. They have just gone downhill and they use a lot of outsourcing companies in the Philippines and Mexico so they have no idea what I’m speaking about like a street or anything it’s a different country with different laws & I feel bad for the support they are the ones that get yelled at and they have no idea why it’s not fair to the employees they are not taught properly so how can they do a job correctly if they aren’t taught the guidelines and the laws smh…. They simply just aren’t as good as they used to be and I have been wanting to try Uber eats for a while now, so thank u so much for this opportunity & gift. I will let you know how it goes but the ordering was so easy & I’m impressed..KeKeCeCeLaLaVersion: 6.169.10001

Great application, climbing pricesThe application itself works great and has many great choices in my area. Unfortunately, I will no longer be using the (eats) service due to the rising booking fees. I could understand the fees based on distance for standalone companies hiring their own drivers. Uber has drivers who are intending to drive these distances for pay and can continue with more rides after leaving the destination (home) rather than having to drive back to the starting destination (restaurant). A pizza delivery through the pizza company 5 minutes away has a 50% lower delivery cost than Uber does for a restaurant in the same general area (within .2 miles). This is unacceptable. I guarantee you will continue to lose customers, as I already know of several other who are moving to your competitors for this very reason. I’m disappointed I will not be ordering my favorite tonight through Uber eats because it is $9 for a 10 minute drive. The restaurants are already inflating their prices from their in store prices. Don’t add to the problem. Update: 2 days go by since the initial review. I opened the app out of curiosity and was welcomed by a notification touting lowered booking fees. From what I noticed (based on my ordering history) there have been no lowered prices. I’m glad I’m not wasting my money on this any longer. I used to order regularly from Uber eats but this has gotten out of control. Fix yourself, Uber..MistaWondaBreadVersion: 1.166.10001

Horrible customer service!!!!I order food from you guys and it was completely cold and the food was delivered messy. The order was $65 and I spoke to 2 different “customer service specialist that that both sucked and could give me a refund the most they “could do for me” is give me a $5 Uber cash. The order came almost 1 hour from the estimated time. I understand having an order before mine but after that order was done there was no other order but mine and the driver remained in the same spot for almost 30 minutes straight until I sent him a message and he finally decided to show up after another 30 minutes. This is legit a scam! I want a full refund like we didn’t even eat the food because it was soggy and nasty by the time we received it. I took a screenshot of my message to the delivery driver as well. You guys get good ratings because most people forget about the small things and still give you a good rating, but my order was $65!!!!! I will not forget this. I’m deleting this app never using it again, from now on I’m using DoorDash. At least they get my food right, and on time if not earlier. Which is crazy because you guys are supposed to be the best right ? Number 2 listed on the App Store but what about all the small items that are missing from orders ? Like I said most people don’t mind and I’m one of those people but my order was $65 and it was disgusting..Deku0425Version: 1.248.10002

Uber Eats PRHonestly I never write reviews for apps but I need to warn other costumers of the irregularities in this service. my experience with the app in Puerto Rico has been frustrating. Although the food and the drivers have been absolutely amazing, the telephone and app costumer services are terrible. The first time I called the operator basically started arguing with me because he thought PR was not in the US. Then he couldn’t find my address and I offered to give him the original address and he basically shouted he didn’t know any Spanish. He also interrupted me repeatedly and didn’t allow me to explain what I needed. On a second occasion, the technician left me 10 minutes on hold and then told me that if I cancelled it was my fault so I was going to be charged for the full amount of the order (which was aprox $100 bc I was ordering for several people). In summary, The app will not let you make any changes after you submit the order and it is practically imposible to fix them or cancel. Other local apps (that have higher service fees) have an editing option and you are able to fix your order quickly, they also have great costumer service and will solve any other issues over the phone in no time. I’ve been using Uber because it was cheaper and faster but will refrain from doing so in the future. I left multiple comments and feedback on the app and not even an answer. I rather pay 3 extra dollars and being treated like a human being..WhileichangeVersion: 1.207.10007

Whole order wrongMy son’s birthday dinner. I understand the limited menu. However, we paid for an adults Chicken & fries and got 3 chicken and 10 fries. A child’s size. We ordered and adult size being he’s 16. I had to cook more food for him. Then the bake potatoes came with nothing. I asked load. Salad had no dressing. I had no dressing at home. The shrimp & Chicken pasta came dry no sauce. I tried putting but on it, but didn’t help and not what we paid for! I understand with delivery we end up heating up our food. I’m ok with that. However, our steak was order Med-rare and it came well done and dry. We ask for extra bread & butter and was willing to pay for any extras!!!! When I looked at the receipt there wasn’t a single note on the yellow receipt or the white receipt attached to both bags. I call Outback they had Uber eats call me. On June 8th the promise a credit and will take a few days. After 12 days I thought something wrong. I reached out to them and they are refusing my credit being that it’s 7 days past the date that it was paid for. After they already promised the credit on the day that I ordered it. I keep getting this stand answer and no help other then they will not credit me back because it’s now 5 days past their 7 days. Side Note this is not Outback fault!!!! It’s Uber eats!!! There was not a single note on the receipts!.Lord ForbesVersion: 1.245.10004

Hit or missAlot of my issues here arent the drivers. For the most part they are pretty good. Or what they are delivering is closed up in a bag and they cant verify its all there. My issues are mostly app related. Like constantly telling me if i added notes to my address it would be easier for drivers to find me. Literally am that one person that has detailed landmark instructions on how to find me. Maybe look at those notes and dont consider me having a conversation with the driver about literally anything else as they are lost. Maybe i want to make sure they actually did my drink iced this time cause for some reason the coffee place near me it does not see it as iced on thier end even though the app has it listed as iced. Today its decided i must speak spanish and changed all of my notifications to spanish. I know i order ALOT of mexican food but cmon. We like burritos at work, its a thing. And my fave thing EVER is that time i accidently typed in the wrong tip amount and since i was at work did not notice tiljust past an hour after it was ordered, and instead of dude getting 2$ (he was rude) he got 200$ and even being a platinum member couldnt fix that. I mean i can tip drivers within i think 24 hours, but eats nope. So in conclusion, i like my drivers, its the app that needs improvement. And can we seriously just make the tip time limit longer, i cant always get to my phone within the hour time limit and sometimes i want to up the tip..Wd annoyedVersion: 6.62.10004

Uber eats is the bestSo honestly I’ve been using Uber eats for a good while now and I can say that it is amazing! So many places to try out and I love it’s membership. Uber One is very reliable and totally worth the price because delivery fees and service fees be 🙄🙄🙄 but yea definitely worth it and lots of things you can redeem your points off. Personally I think that Uber eats should expand your area by at least an extra mile since the max is like 4.5 miles or 5 miles, something like that. There is a chick fil a nearby but it’s a drive and Uber eats declared it’s too far to deliver to so I was bummed out. Another thing is that Uber eats have way more deals and coupons then any other service! It makes no sense how every 2-4 days there sending coupons to my email which I’m thankful for cause I guess that’s the best way to lure in customers. Finally there customer support is sooo nice and kind. I once ordered Uber eats late at night and I asked for a specific order but McDonald’s gave me the wrong order so I contacted Uber eats and they gave me a complete refund of my order and gave me a 13$ tip. All I can say is that Uber eats really cares for its customers if there customer service is fast, drivers are fast, and usually the food is fast as well. PS: Uber eats is wayyy better then DoorDash 🤮🤮🤮, there service I’m not gonna talk about.CarlositoesVersion: 6.96.10001

Never order delivery for a specific time!I’ve ordered through UberEats before and have not had any major issues with deliveries. However, the two times that I’ve ordered with specific delivery times requested, there has always been an issue. No exceptions. The first time which was several months back, my order was over an hour late and the restaurant actually sent their own driver to deliver, but yet I’m sure Uber charged the restaurant for this. Unacceptable. The second time was yesterday, the restaurantI ordered from called me three times letting me know that the food was ready but no Uber driver had come by to pick up. It is impossible to get a hold of any customer support via chat on the Uber app. Impossible and very unproductive. I could not cancel the order because the restaurant had already worked on it, and I could not reach someone via chat. Long story short I will say they ended up refunding my order because I sent several messages very upset. My food was actually picked up and delivered three hours late, cold. It was not the restaurant’s fault it was UberEats support and the inability to contact someone in an efficient manner as soon as a problem arises. This is my reason of giving them one star because the app has no good way of contacting someone fir help..Paprika11Version: 1.264.10006

The worst customer service ever!I received a food delivery that was totally inedible, so I contacted the customer service department 15 minutes after the food arrived. There were around 20 messages going back and forth. The conclusion was that Uber Eats were unable to make any price adjustments for the order. I kept telling them that if the food was served in a restaurant prepared the same way as I received in the delivery, I would've returned it to the kitchen and I'm sure they would have replaced the food. But UEats still refused a "price adjustment" Eventually, 28 hours later, I received a message saying I would get a credit of $15 for a $50 order! I tried to argue that I should get a refund for the total order, then I was told that the matter had been dealt with and I couldn't respond to the message. So, I tried to start a new message stream, but was informed that it was too long after the food was delivered to comment on the delivery! I understand that UEats must get people eating food then complaining to try and get some money back. In this case I sent photos of the food disposed of in the brown delivery bag. We had only eaten a couple of bites, couldn't eat the rest. There are so many other options for food delivery I will never use Uber Eats again..XD_charlieVersion: 6.71.10005

DissatisfiedThis used to be my favorite delivery app, now it’s my worst nightmare. On multiple occasions my order has been cancelled for no reason and I still get charged and have to call endlessly to receive a refund because the customer support techs just talk over you and don’t care to actually help. They charge a lot of shady fees, including their new “small order” fee which I find ridiculous not to mention that using promos is incredibly difficult and frustrating. I went to a drive through the other day and was told they had no more food for the night so I went home and ordered Uber. I looked for the same chain because I was craving it but I accidentally clicked on the same one I had drove to and ended up canceling less than 3 minutes after I made the order. While I can understand a cancellation fee I think that charging me for the entire order either way is ridiculous, especially because if they had no food there’s no way that in three minutes they had my food going and no one ever picked up the food or anything. Grub hub is a better option, they are just as if not even quicker, their customer service is good and refunds are almost instant. They also have the same options of restaurants and then some..BgfvxzeegtbhnfhyjVersion: 1.284.10006

My opinion on uber eats <3My personal opinion on Uber eats is that it’s a really good app for ordering food and stuff. My order is always on time and if not it gives me a notification when it’s going to be late or not and I really honestly appreciate that. And all honesty I believe that Uber eats, is a lot more better than Postmates because Postmates sometimes most of the time forgets your order and that really pisses me off but with Uber eats that does not happen. it happened only a few times and I’ve gotten really mad but it’s fine I understand. I dont get as upset anymore because you know I probably didn’t request utensils so that’s probably why I didn’t get any. I also did not get my drink once which was really you know kind of annoying but it’s fine I’ll live. I think it was just a problem with the restaurant I ordered from Taco Bell so I think that was what you know caused it but yeah overall I really like Uber eats anything everyone who is too lazy to go out and buy food should definitely download this app it is one of my favorite applications to order food because I’m like really lazy and my food always comes on time and I really love it and I’m really glad that I download this app because it really saved me so much time and effort and yeah..Melissa martinez <33Version: 6.59.10001

Terrible App Complete GarbageLet me just start with saying Door Dash refunds are instantaneous. Now, I am making a point to leave this review because what happened to me is wrong. So, I ordered food for my wife yesterday and it was delayed four times before we decided to simply cancel the order in its entirety. I was on the phone with customer support to have the order canceled and support told me to stay on the line while they connected with their driver. This was to let them know the order was being canceled, then all the sudden on my app when I was still on the phone with Uber eats support mind you. My order gets completed? So, without the order ever even coming within 20 minute radius even near my wife my card gets charged because the driver was given a heads up by Uber eats to cancel my order i.e. mark it as completed. Not to mention I had to call customer support 3 times so they could understand I wanted a refund to my card and not my Uber eats account. Really, Who wants to spend money on a app that literally doesn’t work for the consumer? Worst experience I have ever had and with no recommence from Uber eats I’m out 23 bucks for 3-5 business days and no credits in my account for all the bull. I should’ve gotten some kind of, “I’m sorry” credits from Uber eats but apparently my past history of ordering from them over $300+ means nothing to them..Mike1937Version: 1.174.10002

Simply unacceptable and a health hazard!!!Uber eats read through. This review reflects just as badly if not worse on you as it does on the restaurant sultans grill and gingers bar in Nashville Tennessee. I don’t think I have ever left a bad review, if I have maybe once. I usually get the wrong order and almost never a complete order from uber eats. I usually just leave 5 stars anyway. But come on. Please do not offer food if you can’t handle the orders. A waste of my time and money. A risk to my health!! I ordered a gyro wrap that was inedible. Not a pita but an actual wrap grilled tasteless and soggy. My kafta kabob was burnt on the outside and RARE on the inside, not to mention WAY over seasoned. Absolutely inedible and a health hazard. I don’t know how to post pictures but I have them. My salad was basically opaque it was as so old or frozen I’m not sure. THE BLACK OLIVES WERE edible. The rice was edible but awful. Like generic instant artificially flavored over cooked old rice. MY DIET COKE AND FRENCH FRIES WERE THE ONLY OTHER THINGS EDIBLE. Sorry to go on and on. I’m just as annoyed with uber eats. Where is the quality control?? Please Please just don’t offer food if you can’t offer quality, safe food. I rarely even get what I order and then if I do it is garbage. BUT THIS ONE TOOK THE CAKE. PUT ME OVER THE EDGE. AN ACTUAL COMPLETE WASTE OF MY TIME AND MONEY. AND I BELIEVE A HEALTH HAZARD.Boyajian12345Version: 1.206.10002

Prices are getting ridiculous!I use this app a lot and have always rated it highly on feedback questions. I have also recommended to friends. The customer service I have experienced has been great as of now and has even exceeded my expectations in spite of other customers' bad experiences with it based on other reviews. However, the prices are getting ridiculous and it shows how much they don't care about their customers. If they would be smarter business wise, they wouldn't keep raising the prices unreasonably and customers would order more frequently. We have to pay for taxes, delivery fee, AND the booking fee which is 15% of the customers' total AND the tip. I always leave a tip because I care about the delivery partners getting paid well and getting the credit they deserve especially if they do a great job. I was about to order food today which costs $40 in total and with how much they are charging now it comes up to $60! I don't care what purpose it all has. 20$ on top of the food I'm ordering? That is utter abuse to the people who help your company continue to succeed. You should not treat your customers so poorly and should value them especially since your apps are successful. I will either use Ubereats for emergencies only or will not be using any Uber app again if this does not improve in any way. Ridiculous..MoniqelixiVersion: 1.184.10002

Delivery times often very wrongMore times than not estimated delivery times are frustratingly wrong. Whether it be in underestimating restaurant preparation times to underestimating delivery driver pickup and deliver times. Deliveries have never come earlier than estimated. And if I were Uber, enticing hungry people to order food I would be underestimating delivery times too. Even more frustrating, the app has no place to give feedback on Uber’s estimated time. Only options to give feedback and negative review on the restaurant and the driver but again no place to comment on time it took to deliver food; Taking no responsibility for their Uber’s own estimates. Last experience I paid for priority delivery, which I thought would improve times, unfortunately priority delivery only starts after order is picked up and not when driver accepts order, so I waited and watched on the “track order” feature as the Uber driver drove all around the city while the order was ready waiting on the restaurant. After the delivery I changed my my pre tip amount for driver from 18% to 15% and again no place to comment on delivery time, there were two people in the car which makes me think they accept multiple food and people orders at the same time, which in this case explains why driver drove all over city before going to restaurant. Hungry and Frustrated.DtinsleyVersion: 6.70.10002

Good if everything goes smoothlyOkay so I’ve been using Uber Eats for a while now and I’ve had enough good experiences to not rate it 1 star, but when you have a bad experience the customer service makes you wanna pull your hair out. My first 2 times when I contacted Uber support for any missing/wrong items they gave me my refund for the wrong/missing items. Now they don’t bc I’ve supposedly requested help too many times. One time I ordered ice cream and I got the wrong thing and it came completely melted and Uber refused to give me any kind of refund. Most recently, my driver cancelled my order and I was told I would not be charged. However I was and after waiting 3 days no refund in site and Uber “assured” me I have not been charged even though my bank statements say otherwise. Another small nitpick I have is I hate how you can’t cancel your order without being charged. I understand if there’s already a driver on the way but if I’ve just ordered it or if I’ve been waiting for hours I feel that I should not be charged for cancelling my order. I’m not trying to be a Karen but I kindly request for the customer service to step up their game. Overall though this app is pretty good though and I do recommend it if you want food but don’t feel like getting out of the house. However it could be even better with a few tweaks.Pink ownerVersion: 6.65.10002

Sad that I can’t order from my favorite restaurantsHow is not too much to ask someone to drive me from my house to my favorite restaurant... but when I rather have food delivered to me. Nooooooo... “restaurant is currently unavailable”, but when I’m in the area it’s magically available for delivery? Like sometimes I don’t want to or can’t drive 5 miles to my favorite restaurant. It’s also dumb how a restaurant the same distance is available for order, but not the one I want. Like how convenient, right? Like I’m willing to wait for my food, so why can’t I order it? And I don’t see enough fast food chains on there either... like sometimes I want Taco Bell. So really the app only works when you’re in a poppin area... That’s sad especially when the restaurant is only 20 mins (according to google maps). I gave the app many chances, but gave up because what’s the point. After developer replied to my review... but why when I check to see if my favorite restaurant is available for order it says it’s too far away? Like can I still order from that restaurant or not? And it’s funny how that exact restaurant charges a fee to order now so why would I not be able to order at that one? When there is another very close to I can order from almost whenever I want to with no fee....Daniel6631Version: 1.150.10001

Obviously amazingUber eats got me through pandemic. Basically only had one issue before which wasn’t a big deal until last night. I ordered food. After about an hour, it didn’t arrive. The app didn’t show much more than “preparing your order” and advised me to call the restaurant, which I’m thinking is a ghost kitchen because I never heard of it and the phone call would ring twice then disconnect. So I ordered food from somewhere else and finally ate and attempted to contact customer service. When you have a 24/7 business, your customer service needs to be 24/7. It took awhile for me to figure out how to report the fact I never got my food, about 10 or 11pm. Got a response at 5am asking me for my order number and then they refunded the purchase. I have worked in hospitality and customer service for about 20 years. A better response would have been “we are refunding you and also looking into what happened.” And how about maybe don’t do business with a restaurant that doesn’t have a working phone number? Or just anyone available. I was very frustrated last night. I understand stuff happens, I’m more frustrated with the lack of customer service than I am with my missing burrito..SuperLiz00Version: 6.63.10003

For ALL that complainYou can’t expect your food to be piping hot when you live 20 or 30 minutes from the restaurant you order from. Also, most drivers don’t want $3 for a 10 mile trip with zero tip. Just fyi it has been found that when a restaurant is backed up the food is packed BUT sits there for several minutes waiting to be dispersed to the drivers. The restaurant handling of the food isn’t the best either. 95% of the time your food is old, cold, soggy, and messed up BEFORE it is even handed to us to deliver to you 20 minutes away. BIG FACT: we can only VERBALLY confirm all the items in your order. The bags are SEALED CLOSED. So, stop blaming drivers. Call your favorite restaurant and complain to them about their food quality. We have ZERO control. Me personally, I’ve watched an order sit on the counter over 15 minutes and it be handed to me to deliver. I’ve gotten cussed out for pointing this out and asking the hostess to have the order redone. I’ve been a nurse 24 years and ran two restaurants. I’ve also experienced food poisoning at hospital stay level three times!!! It’s a pet peeve of mine to ignore food safety. My final comment is don’t assume drivers are careless and uneducated. So many of us are not!!! After the pandemic many lost jobs and can’t go back to their former careers. Start blaming the restaurant. That’s where the mess starts!!!!.Jessegirl2017Version: 6.167.10000

One driver ruins it allApp works fairly well, so far food orders perfect until last night. Order #6A7F4 with driver Courtney in Tampa. Ordered from Deeya Indian Food in Clearwater FL. Was estimated 30 minutes. Assigned to driver Courtney. Had only a 60% rating, not sure why she is even allowed to continue to deliver with that lack of respect for the customer that they rated her 60. As order picked up, somehow, without my authorization, she was assigned another delivery from the same restaurant, and this extended my delivery to from 25 to 35 minutes. Why am I paying for colder food? Then, 8 minutes before my scheduled delivery, my order shows delivered. Yeah, the moron of a driver looks to have delivered both orders to the first stop. Even Ubereats couldn’t get a hold of driver. Sure my money was refunded, but that is not good enough. I want to know what happens to the driver, should be banned from Uber and or ubereats for at least a year, and I should at a minimal get a free meal. I sat and waited an hour, starving....and eventually had to go out and get my own food....wonder how quickly I will use ubereats again.....or recommend to others....NOT. If Ubereats want to keep me as a customer......something should be done more then, oh we so sorry...we will refund you ok...... Very very disappointed customer......So67 hepVersion: 1.194.10001

Uber overall review and customer service.As someone in the healthcare industry I am so grateful to have UberEats. It's helps a lot when my schedule is crazy and meal planning for my home getting taken away from me. I do wish fees were lower and that is way this year one of our family resolutions is to do a major cut back on UberEats orders. The fees are what opens our eyes on the high amount of money wasted. I know you all have no control of your true staff but more times than often our driver is not who they say they are. Unfortunately, the city I live in has a high crime rate and I wish there was a proper way to report this issue and often times there is a strong odor of drugs/smoke. I hate reporting issues but sometimes I feel like it needs to be addressed. I do appreciate customer service when I do report an issue with food or delivery. You listen and try your hardest to correct it with refunds. I think the common denominator is the drivers ordering/delivering/picking up the food when things are wrong. Again I am grateful for UberEats as a company. However, some improvements can be had and I think that involves reporting some of those making the deliveries. Also, is it okay and safe to have multiple people in the car as well? Children as well?.Ampy87Version: 6.147.10001

Disappointing Customer ServiceDuring these trying times, I believe we need to support our local restaurants and drivers, as there are so many people who cannot go to work as usual and earn an income. I had to cancel an order because the restaurant did not have what I ordered - they sent the wrong items. So after the driver took the wrong order back to the restaurant, I cancelled the order. The problem is that because of the cancellation, I was not able to rate and give the driver his well-deserved tip. I received a call, apparently from customer service (Spanish-speaking real person because he asked my name for verification.) He just stated that the order was cancelled and that I wouldn’t be charged for it; I knew that. I wanted to ask him how I could at least tip the driver but he did not allow me to speak and hung up on me!!! I’ve been looking in the app yo sé how I can contact customer service or find a way to tip the driver - he was very courteous and even called me twice from the restaurant looking to provide me with options about my order. It is not his fault the restaurant screwed up my order. There should be a way to rate and tip even if an order is cancelled. And there should be a better way to get a hold of your customer “service” ..NR9788Version: 1.238.10006

Über UberEATS!Loving UberEATS while on holiday! It's perfect for downtime at hotel. Delicious food delivered to you!.TsatassayaVersion: 1.108.10001

LIf they charge you extra there is no way you can dispute it because there is no customer service. It’s just a computer that’s gonna reply to you messages. No real people listening to your problem.GlvdhjshVersion: 1.253.10002

Scam ArtistService and Delivery Fees. You make an Uber Eats Pass to add injury to the insult. A $12-$15 meal costs, $30.00 for a meal to be made and delivered not including a tip. Absolutely disgusting. Watch how they will criticize and debase while they know its wrong and then gas light in their response..KakaguraVersion: 6.81.10003

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Uber Eats: Food Delivery Negative Reviews

Terrible application and customer serviceI used Uber Eats for the first time a month ago. When I received my food, it had multiple pieces of hair in it. After contacting Uber eats immediately- with proof of calls and emails they asked me to replace the order and would remove the charges. After countless times they did not remove both charges or fees totaling of over $100 because I now had to place the order twice. Over 5-7 calls with customer service the issue was never resolved and the service reps repeat themselves countless times over and over to apologize but have zero idea how to communicate or fix the issue. I asked for a supervisor and she said they’d contact me in a few business days and did not. After going to an event and speaking to a representative they offered me a $30 gift card which I tried to use tonight. After adding it to my account and placing the order the app said not available. Again, I called customer service and she asked me to delete the app and redownload it. Now the promo is gone if my $30 and over 30 minutes on the phone she asks me to wait 1-3 hours to figure out the issue. So again you have taken my money with no service and terrible customer service. Now the restaurant is closed and I have no gift card. I would not recommend this company to any individual and their customer service reps need more training assist customers oppose to continuously apologizing. I have had two horrible experiences and this company in my eyes just takes your money..Karissa StefanouVersion: 6.129.10002

I think I’m done with this app finally.I’m not paying for your pass. So why do you show me all these options for free delivery? I can’t see the actual delivery price until I’m done with my order. Feedback: It’s crazy frustrating to see $0 for delivery if you have the pass but you can’t see how much the fee would be if you didn’t get the pass. Then you go through the whole process of ordering something and then when you get to your cart, your $20 meal turns out to be $30 because of the delivery fee I wasn’t allowed to see until the very end. And then now it’s like, I can’t justify paying $30 for an omelet delivered. $20 was already crazy. It’s so annoying. SO annoying. I honestly am just angry. The way this app is set up, it’s terribly un-user friendly for anyone who doesn’t have the pass. Is that the goal here? To have your app bother me so much that I buy your pass? Hot take: no one needs an omelet that bad. Btw two nights in a row now I’ve waited an hour or so for a meal to then have it canceled. Tonight there was no explanation to why either. Just cancelled. I don’t know how you could improve the experience for users there, but I thought I’d share that with you too. It’s another reason I think I’m done with this app. Developers, don’t bother responding to this. I really don’t think I’ll ever use this app again. Im tired of this. It’s just so gross to have such blatant promotion of something I don’t want forced on me if I want to use this app..Jon GeaudeauxVersion: 6.87.10003

How did I get charged for a 40% tip two weeks after I placed an order?I’ve only used this app twice, but giving 2 stars because they apparently charge you for a 40% tip to your delivery driver from a 2 week old order.. I got on the app last night to search for a restaurant in my area. Before I could begin my search, the app asked me to rate my experience from an order I had placed over 2 weeks prior. I happily gave the restaurant good ratings, and gave my delivery driver good ratings as well. Then to my surprise, a notification pops up that a tip has been added to this 2 week old order. How this happened, I have no clue. I then go onto my bank statement to find that I was charged for a 40% tip on this order.. again, how this happened, I have no clue. I never typed in any tip amount, let alone authorize the app to charge a tip to my account. I reached out to customer service about this issue and was responded to with a message that said they are only able to edit tip amounts up to an hour or 2 after delivery, and that I should please be careful to check that my order is correct before submitting it next time. If this is their policy, then how on earth was I charged a tip two whole weeks after the fact?? Not only does their tip policy contradict itself, but how I was charged a tip in the first place still perplexes me. I hope my delivery driver enjoys her tip. Her service was satisfactory. Uber Eats gets a thumbs down. It’s the principle of the thing..Ri RanVersion: 6.65.10002

Drivers Don’t Follow DirectionsOn Uber, there are ways to give actually write feedback about interactions with drivers. On UberEats, you only have the option of preprepared feedback options to click on. I’ve had multiple bad interactions with drivers with no real way to complain other than a thumbs down. One driver delivered to the wrong apartment, I contact the driver and they refused to accept they delivered to the wrong place, talked over me when I said I didn’t receive and was just extremely rude. Very frequently, the drivers in my area do not read my instructions to find my apartment (I made sure these instructions were very detailed due to living in an apartment) and contact me for assistance finding it. This wouldn’t be much of an issue, but multiple times they were not even on my street. I’ll open my door to wave them down and I’ll see them turning the corner of the street. My instructions include to park on the lot on my street, so they either cannot read a map or did not read my instructions. I’ll then get an alert that the driver had trouble following directions and I may want to update them. There is no way to give further details to these instructions unless I go treasure map details of how many paces to go in each direction. I use these instructions of how to find my apartment whenever I order for delivery from anywhere and UberEats is the ONLY delivery service I’ve ever had drivers have issues following them..Anonymous63$,!,8/9Version: 6.59.10002

DO NOT USE! you WILL regret itHad horrible service from Ubereats when I was using them five years ago, again and again, consecutively bad, along with terrible support for said horrible service, and decided never to use them again. As stated, it’s been five years. They offered a $25 off an order of $30 to come back to the app. Decided to chance it. What a surprise, it’s been hours and as usual, our food hasn’t been picked up so by the time we’d finally (maybe) get it, it’d be so cold and disgusting that I wouldn’t want to eat it. Canceled the order and asked for a refund for that exact reason, and the cheapskates wouldn’t let me keep the promo. I ordered this as a very rare treat for myself, and the entire app failed to deliver. Hasn’t changed despite the passing of five years. Y’all probably would have more drivers if you paid them a living wage instead of the disgusting “by order” pay that you do in order to get the most work out of people for so little pay that they have to work for multiple delivery apps at the same time in order to scrape by. But nah, why be decent when you can make cash hand over fist that you’ll never be able to spend on one lifetime. UPDATE: after the app crashing multiple times and support being, unsurprisingly, the worst, instead of cancelling the order and giving us a refund, they’ve allowed someone to pick it up despite the fact that the restaurant is now LONG closed. Crappy app. Crappy support. Cold and inedible food. Use them at your own risk..CordeuxVersion: 6.98.10002

Worst customer service everSo I have to say I have successfully used Uber eats many times. That said if something goes wrong, there is absolutely no recourse. Recently, after trying to find a restaurant in my area to pick some food up from I placed an order. It was for a Vietnamese restaurant that I had been wanting to try in my neighborhood. Except the one in my neighborhood had closed a few months before without me knowing it. The one I was clicking on was three cities and about 45 minutes away. The moment I place the order and the address came up I realized the mistake. I quickly called the restaurant and told them not to make the order. They said they would cancel it and suggested I reach out to the app. I tried to call the app immediately but there is no phone number. Anywhere. Customer service literally does not exist. Finally a few days later I track down an email. I made the complaint. I told them it had been only 90 seconds from ordering to cancellation. I told him the restaurant confirmed that they had never made the order. But they don’t care. They sent me an auto generated reply and charged me $23 for a meal I never had. A few friends told me this is happened to them as well, as if the app is intentionally suggesting places that are too far away. I suggest you call the restaurant directly and have their delivery people bring the food or use another app with real customer service. I certainly hope this isn’t a window into a human less future. Sad. And expensive..Never AteVersion: 6.80.10003

Refused To Deliver MedicineI’ve tried to use Uber eats for over three hours today to try and send medicine and supplies to someone with Covid with a no contact delivery. After waiting an hour on “order confirmed” it finally informed me the order was canceled with no explanation to why but said to try again. With no other option to send the medicine, I put in another order. This time after about 15 minutes the order had a driver assigned and they arrived at the location to work on the order. After about 20 minutes and the status suddenly switched back to “Order Confirmed”. After waiting 20 minutes I called support and was informed “we can not look into your order for another 20 minutes.” I insisted I’m trying to send someone medicine and insisting if they could look into this issue. I was assured “There was no issue as I would be refunded if there was an issue”. I’m not looking for a refund, I’m trying to send medicine to someone suffering through covid. With the support insisting nothing could be done and they could not contact there driver until 20 minutes had passed I had to wait. After 19 minutes, the order was canceled again with no info. I called back and was told that since the order was canceled there was nothing they could do. But I could certainly try to send the order again. The absolute lack of communication and need to assist someone trying to find medical aid is staggering. I will never trust Uber with my money, time, and safety again..Michaelm6000Version: 6.115.10002

Worst Customer Experience of My LifeDue to work circumstances I was at a hotel with no food options nearby. I am in a foreign country, with nothing in walking distance, no money for both food and a taxi. I dont have enough food packed in my lunchbox for the whole trip, so I have no other options but to Uber Eats. I put an order in for the cheapest food I can find (Churches). My card was not accepted. I tried several times before realizing it was my bank putting a fraud alert because they havent changed my status to always traveling. I called and got that sorted. Then tried to add my payment method back. The app not said there was an error multiple times. I reached out to customer support who told me that their policy has a daily verification limit that if reached you cannot add payment methods. My apple pay and Paypal options were not being allowed to connect to the app either… at this point I have been dealing with this for hours, painfully starving, nauseated, and it was about to affect the work trip I was on because I was getting very ill from having no food. The customer service rep proceeded to say sorry but there is nothing they can do. No exceptions. This is a big flaw in Uber Eats policy that they have no way to verify users for instances like this. I deleted the app and will never use it again because even if I am gracious about this one extreme circumstance that they failed me on, I will never forget how they didn’t help me when I needed the help most..Irod0429Version: 6.118.10002

Terrible Customer ServiceI bought a food from Subway for my lunch. It was saying that the order will be delivered at 12:20 and my lunch ends at 12:30 and I thought I would be just fine. Then 10 seconds later it said 12:35. I wanted to cancel the order because it won’t make it in time. I asked the customer service and they canceled it and did not refund my money. Even it was their fault. They told me it Will arrive before 12:30 and then they extend the time and also refused to refund. Guys trust me do not use Uber Eats. Use Doordash. I had a friend who waited for 30 minutes and no one accepted his order and he contacted the customer service and they assigned him a driver and also refund half of the payment and also give him 5 dollar credit into his account. Doordash is more responsible and has a better customer service. Uber is refusing to refund my money even it was their fault when they said that my order will be arriving before the told time. Guys do not trust Uber with timing. I ordered a food a few weeks ago. No one accepted my order and I waited 2 hours in the end I canceled it. Just wasted my 2 hours for no reason. They even didn’t assign me a driver saying “Oh, we are sorry we are just too busy”. They should be that busy to make a customer wait 2 hours. So if you have a brain use Doordash. Uber lies, has a trash customer support, and don’t get me started on their irresponsibility Sorry Uber but you just lost a very old customer and a valuable customer.Furkanayilmaz54Version: 6.95.10000

Charged for order that never arrivedSo I’ve ordered 10+ times from Uber eats by now. I always tip drivers 20% or above. I messaged the driver, asked not to knock because our baby is sleeping, and provided more detailed instructions to find our apartment. He said he’s on his way. I see the on the app that the driver’s car is in the complex & see message that delivery is complete. I check at our door. Nothing is there. I check all the other apartments nearby & nothing is there. Driver is already gone so they did not wait like they’re supposed to. Tried calling driver 3x with no success. Report issue to chat and get told that I have requested too many refunds & adjustments to orders in the past, so they cannot give me a refund. It’s not my fault for past items being wrong or that the order never got to me despite messaging drivers to help with directions. I’m not sure why there is so much trouble finding it. There building number is a giant sign on the building. I tell them how to get there, where the entryway stairs are, what floor & letter of apartment, which is also a very clear sign on our door. I’m not going to leave my sleeping baby to wander around the entire complex at night looking for my order. This happened one time before & I got a refund. So basically Uber eats stole my money for a delivery that never got me. Extremely dishonest business practices. Told chat I will not be ordering through Uber eats again and deleted my account, which includes Uber ride..CLTNC MomVersion: 6.102.10002

Terrible customer serviceI had the most terrible customer service experience I’ve ever had on this app. I use DoorDash and Grubhub and never have had an issue like this. I had a driver pick up my order and when they almost arrived suddenly canceled the order. When I contacted customer service asking for an app credit for the inconvenience they told me “they have limits to their services and Uber cannot provide credits” That’s the first time I’ve ever been told a company that charges double the price of the actual order was unable to provide a credit for an extreme inconvenience. So here I am almost 2 hours of waiting and expecting my coffee after a reorder. Hopefully this driver actually brings my order cause Uber certainly doesn’t care about my inconvenience. Chatting with them was a waste. When I they tried to connect me with another chat rep I let them know I would write a review on the lack of customer service I received, they didn’t seem to care. When I said I didn’t want to speak to anymore reps because they didn’t want to resolve my issue the chat rep mocked me when I wrote again about how upset I was saying “I thought you didn’t wanna talk to me”. Extremely unprofessional. Sad this is how your hard earned money and time is wasted without care. Won’t ever use this app again. I didn’t need a handout cause I spend so much on these apps. I just wanted them to want to make it right..MindKontrol4Version: 6.89.10003

Horrible customer serviceI’ve had numerous bad experiences and I’m about to try Door Dash instead. More than once I’ve had portions of my order not delivered and little to no compensation. Impossible to reach a real person to actually help. Their chatbot “people” don’t offer a satisfactory solution and you ask for a manager, they just disconnect you and pass you off to the next powerless chatbot. Most recently my order included three dinners with sides and three add-on $4 Caesar salads. We only received 2 salads, both were pathetically skimpy, lettuce had brown edges, no croutons and almost no cheese. Far from what a Caesar is supposed to be. 2 of the entrees were supposed to include sides and they were missing. I paid around $90 total for this meal including tax, Uber fees and a generous tip. We literally got only half the food that I paid for. Uber’s idea of compensation for this was to credit me $5 Uber cash and no apology. I’m disgusted. Too many other similar incidents to list here. And several times I’ve had a driver pretend to not be able to find my apartment (which is easily found on every GPS app including Uber’s), and steal our food. Uber ultimately cancelled the charge but after all the waiting for no dinner, all restaurants were closed and we were left ravenous. I’m so tired of losing money to this company that has zero care about its customers. FED UP. I will probably get rid of my Uber ride app too and use only Lyft because Uber doesn’t deserve my money..AppleUserWNVersion: 6.89.10003

Poor QC. Poor Customer Service. Just poor.I have been a LONG-TIME Uber user. I was one of the people telling you to download it when it first came out years ago. I currently have platinum status on the app. I say all of this to let you know that this app and this company are garbage and you should take your money elsewhere. I live in the NYC metro area and have, for years now, had orders delivered incredibly late, orders show up with items missing routinely, or orders just now show up at all. Sometimes, you’ll be lucky enough to get a refund from the generic, robotic customer service rep who is always “so sorry” that something happened to your order, but even when you present photographic evidence that an order was unacceptably late or altered in some way, they will tell you to take it up directly with the restaurant, despite the fact that the restaurant never dealt with me and my money went through Uber’s greedy little system. I have always known that by using Uber, restaurants end up making a little less on each order but the convenience of the app was what made it worth using. I have not felt convenience while using Uber Eats in years. I only feel stress and annoyance. It is for that reason that I have sworn off using this disgusting platform again. I hope the company goes under from all that debt you’ve accumulated. No amount of discounts you try throwing my way will bring me back. Your competitors will have my business now..HallowedbemynameVersion: 6.76.10002

I lost two hours of my Saturday night and my dinnerI placed an order at 8:30pm to a restaurant that closes at “8:45” but I didn’t know that information at the time I placed my order. The order went through, but it kept getting delayed due to no drivers available. Then when a driver was available, they arrived at a closed restaurant and canceled the delivery, so it went to the next driver and so on. I realized what was happening and I tried to cancel my order but I was not permitted to do so without speaking to an agent. I finally got connected with someone at 10:30pm after skipping dinner completely. I wanted the order canceled, wanted to be refunded, as well as compensated for the trouble. I lost 2 hours of my Saturday night as well as my dinner. The agent said I would not receive any compensation, just a refund. It is absolutely absurd to me that Uber eats refuses to compensate me for this major inconvenience. This is two hours of my life I will never get back. I plan on writing a review about this on every social media platform to warn people about this happening to them, and I will never use Uber eats again. I am an upstanding citizen and have never once complained about a company or written a bad review. I just cannot fathom a company putting someone through this and not having the decency to compensate. I am a business woman myself and I always do my best to make customers happy. If I screw up, I make it right. I guess I was wrong to expect Uber eats to do the same..AbsolutelyshockedVersion: 1.288.10004

Third time wasn’t a charmI have been using this app for quite a while now, and while I can understand a missing item here and there (sometimes stuff just happens), issues for 3 orders in a row is ridiculous. Last night we ordered from the McDonald’s we always do and when the driver got here, it was someone else’s order. She had delivered our food to that person instead. When we told her the issue she said okay and then left with the wrong order so we were left with nothing. So we ordered the exact same thing with a note to the driver to double check that it was the food we had ordered before bringing it upstairs. The time goes by and the app notifies me that the food has been delivered. It hadn't been, and the driver hadn’t contacted us at all. At this point we had given up on the drivers for the night. Now fast forward to less than an hour ago and we decide to try again since it is now daytime and not at night and maybe we had just been unlucky. The driver arrives and is missing ten dollars of food that we ordered. We ask him to wait a sec while we check the bags and he runs back to his car and drives off. Then we call the restaurant and they confirm that all items had been bagged and handed together to our driver. Which certainly makes it seem that he kept one considering how he ran off. Normally it could be understandable for a mess up here and there but 3 times in a row? With different restaurants? Come on..IamsooooomadrnVersion: 1.239.10003

So many bugs and frustrations it’s not worth itI used to use it all the time but getting on it again it was SO FRUSTRATED. The app it’s self is honestly trash it has the same bugs it had months ago and I can’t even use it anymore! My grandmother is ill and she can’t drive anymore so she wanted mc Donald’s (her favorite) so I offered to drive but she refused because of the weather here. I downloaded the app and made my order. At the beginning, it’s asking for a phone number to my account. I don’t have an account yet but that’s not even an option on the front page. I type my grandmothers number and to my surprise she has an account so lucky me. It asked for the password and I got it but for some reason it then bugged out and crashed my phone when I tried logging in. So I opened it again and tried to log in again, it worked after another crash when I reset my pass. I started my order and when I had been sitting there for 10 min checking off boxes just for the app to not recognize the order and bug out and I have to make the order again. I finish my order and now I’m adding my Address, after I add my address and my order it tells me It can’t deliver to my part of town AFTER I did all that. So it bugs out again and I have to reset the app. I’m done trying and am deleting the app and never using it again. I didn’t want to leave a review but my grandmother was very angry at “modern technology” so I decided to leave a review so maybe the developers can fix theses problems..Never mind my namrVersion: 1.218.10008

👎🏾👎🏾👎🏾This is one of the worst delivery food apps that I have ever used I was visiting my cousin at work when I thought I would order something to eat and pick it up because I was already there when I typed in the name of the restaurant it gave me a restaurant in Georgia( I was in North Carolina) because it said that I was feet away from it I ordered my food my cousin checked to see if the order was there it wasn’t but I wasn’t worried because according to the app it was still trying to put the order in thats when I noticed that I was ordering food from a restaurant in Georgia I immediately cancelled the order before it was accepted by the restaurant I thought nothing else about it because according to their terms and conditions I would be fully refunded and at worst they would take a portion out if the restaurant started preparing the food the next day I noticed that even though it was cancelled Uber eats processed the money anyway I got in contact with customer service and was told that the restaurant had already started preparing the food so I couldn’t get a refund I explained that my order never got a chance to be processed to the restaurant so how could they start making the food smh I was told that they cant help me and I couldn’t get a refund I let the customer service representative know that I didn’t agree and that I would be complaining to whoever to get some form of justice I was then told that I still wouldn’t be receiving my refund.Eastwood366Version: 6.163.10002

Customer support is horrible**update** I received a response from Apple saying the app developer responded to my review. It seemed like they wanted to help resolve my issue, but no direct contact information to get the help. I am tired of continually emailing the “help” link (which was the only contact info included in the email) and getting a different person every time, and they do not actually help me! I did it twice and no help, and that’s why I’m submitting this review. ** I placed and then canceled an order literally 30 seconds after I placed the order. The reason I cancelled was I did not see that the order said “for pick-up” and I wanted delivery. I didn’t even know that when ordering through Uber eats there are other options?? I’ve never seen that before. Anyways, they said the restaurant had already started making the order and that’s why I was still charged. This was completely false because I called the restaurant a few minutes later and they had not started making the order and received the cancellation successfully. I submitted for help through the app and I received an email that, as a courtesy, I would receive a refund. It’s been two weeks and no refund. I submitted for help again only to get an email saying they issued the refund and I need to check with my bank. My bank, obviously has not received anything. Uber is being very deceitful and likely has fraudulently received millions of dollars because of situations like this. I will not use them ever again..Ashleeg112Version: 1.246.10001

The app and customer service are badI guess if you don’t have problems with the order you placed with Uber Eats, then you will be fine. But if you have issues, you are on your own. In the app, there is no customer support number to call, no live chat, all you can do is click ‘Help’ to report the issue and ‘WAIT’ for them to reply. Did I say they will reply you within 48 hours? Seriously? The app is also bad compare to DoorDash or others. First bad experience, I ordered food to pickup and the app said my food is being prepared and ready at 6pm. Arrived prior the pickup time, wait in the car and the pickup time was kept pushing out. Finally I went in the restaurant and ask how much longer will it take, and I was told that the restaurant did not receive my Uber Eats order at all. At that time, I couldn’t find a way to contact any customer support except sending them a ‘Help message’ and hope I will hear back from someone. After waited another 15 minutes outside the restaurant, no cal back and nothing I can do but order food from other place. Second bad experience, got the order and found one item was incorrect, called the restaurant and I was told because I order through Uber Eats, I have to contact them to get refund or reorder. Guess what, yes, the only way to get help was send then a ‘Help message’ and hope you will hear back from them. I am totally done with Uber Eats and would not recommend to anyone I know..Ed_122Version: 1.288.10004

HORRIBLE CUSTOMER SERVICEI placed an order for an incorrect location and canceled it immediately after. The app said because the restaurant had accepted the order, I would be charged a fee which I was ok with. I look at my bank account and they charged me THE FULL AMOUNT OF THE ORDER! That’s absolutely ridiculously especially since I had canceled right after I placed it. I contacted customer service for help where an automatic message popped up saying it’s just a hold and will disappear from my account. It’s been two days and it’s still there. I went further into the customer service options to speak to someone in a chat where they told me a business “accepting” an order is them “preparing” the order and that’s why I was charged. That sounds absolutely ridiculous and stupid. I told the person I don’t mind being charged a cancellation fee but the full amount of the order? That’s absolutely insane when I know that restaurant was not preparing my order that quickly. She then proceeds to tell me, next time “you should review your order before placing it so you don’t have this issue again” and “contact us next time when canceling so you’re not charged.” What’s the point of having a cancel option on the app if i need to speak to someone so I’m not charged? That makes no sense. Im placing a one star review where ever I can because this is literally so horrible. I don’t even like leaving reviews but this situation really upset me..Sieramist22Version: 6.116.10001

Horrible Customer ServiceI ordered just last night from a restaurant less than 10 minutes away from me. Everything went fine until the driver picked up the order. I had paid for Priority delivery and was told she’d arrive in 7 minutes. After a few minutes, I checked the status and she’d gotten on the freeway and was going the opposite direction! Confused, I tracked her for a bit and sent her the address. She read it and didn’t reply. She kept going further away (time wise, was 10 minutes away) and I decided to call her. No answer. By then I wanted to cancel the order. I was told it was too late and all I had to do was wait. How does that make sense if she wasn’t heading to me? At some point, she went to another area and stayed a few minutes. An Uber rep had tried contacting her but had no luck. He told me “keep waiting” and ask her when she arrived. After a few minutes, she finally drove the 15 minutes back to me. However, a MAN dropped off the order. I only saw him walk away so I didn’t even get an explanation. And to no surprise, the food was in horrible condition. I have been contacting Uber Eats support all day and keep getting told “Occasionally, factors outside the restaurant or delivery driver’s control can result in some delays” and have been refused a refund. What’s the point of Priority if their horrible drivers won’t communicate and follow through on it? This is awful and have yet to get a proper response..🌺🐬🌺🐬🌺Version: 6.80.10003

Terrible AppThe Uber app is not bad so I did not expect anything less from UberEats. I cannot speak for the UberEats service in other locations but in I’ve had the worst experience in Philly. I wanted to give the app a try because they offered me a $20 credit for inviting a friend. Besides the fact that I still had to cover another $20 for a discounted $10 meal ($30 - $20 credit) my food took almost an hour and a half to arrive. Time stated 45 - 55 mins, and at the hour mark the time estimated was extended twice. A few friends had the same situation happen. I’ve had Ubers rises that drove me from my house into center city faster with traffic than how long it took food deliveries from a restaurant 5 mins from my house to get to me. The map on the app is not accurate either. It would say the driver is down the block, and the indicated driver would be there for a good 20 mins sitting down the block. It would say 0 mins to arrival or at my location to then it changing to tell me its 15 minutes away. The UberEats experiences for me was terrible. I did not have a purpose for it because I do not see the need to pay extra service fees when I can pick up my own food in the area (kudos to those who want to spend the extra few for service and delivery fees). But if I was in the pool of customers that UberEats is targeting then I would be highly disappointed. Normally I would get this food myself, and I should have. If I wasn’t baited with this offer I would not have wasted my time..Ch.stephVersion: 1.199.10001

Uber fails to address their delivery issuesUber has become horrible as a delivery company I recommend no one uses them as a delivery service anymore because when they deliver for any other company such as Walmart along with apple and much more the drivers are not available like they should be to deliver those items which causes many orders with retailers to be cancelled and people have to wait 7 business days to get a refund because of it too not only that but when you order from Uber eats especially a lot of food ends up being missing if not from drivers it can also be because that app tells you that items for food that are missing in stock are available so you end up ordering those items by mistake and because of lack of communication from the app you end up with missing items because of it and when you call them multiple times for missing items their customer service center in the Philippines provide horrible customer service with many agents lacking active listening and empathy where they have bad attitudes as well too and when you want to speak to a manager because of it they make nearly impossible for you to get a manager because Uber itself does not like to address their own problems that they create for customers so at this point never would I ever want to use them as a delivery service and many companies and customers too should cut them off as a delivery service especially.Leepanda1920Version: 6.162.10001

SmhI ordered my food at 1pm, the delivery time was expected to be at 2:10pm, which was fine because my lunch wasn’t over until 3pm, I get an hour lunch. At 2pm my order delivery status went from 2:10pm to 2:40pm I’m not sure why but there’s no excuse and very unacceptable. I tried to cancel my order for 10 minutes but the prompt wouldn’t appear at all. The app is not working accurately. I tried to contact my driver to see if he could drop off my order to me as soon as possible due to my lunch going to end soon, but of course I didn’t get a response. To make matters worse the driver delivered my order to the wrong area, causing me to leave my patient, I wrote specific delivery instructions and they were ignored. Also my food was cold. I tried to contact customer service to report the issue via, website, app and phone and unfortunately got through to nobody, the phone repeatedly disconnected the call and the chat option wouldn’t appear on the app. I will be sending a email to Corporate as well as the phone screen video of myself repeatedly trying to cancel my order with no success. I feel disrespected as a customer; this issue has happened more than once, enough is enough. I will be canceling my UberEats pass, I refuse to give this company my hard earned money just to be treated like trash. I work hard every day for my money so please don’t think I am low life trying to get a discount. I am a paying Customer giving a review on a company I made a purchase through..Lele013Version: 1.270.10007

Too Much Of A HeadacheSo hear I am really craving for some Chipotle, in a lazy mood didn’t feel like driving so I said let me try Uber eats for the first time. My sister downloaded on her phone for me since I was gaming (didn’t wanna die) and I gave her my card information to pay. She put in the order but in the end it said we couldn’t process your payment try again. I thought what?? There’s enough in the account. So I said maybe she put in the numbers wrong so I took over and did the numbers again, it said this card is already saved to the profile so I said screw it lets go through PayPal. I put in my password confirmed everything PayPal wanted me to and tried to process it again...still wouldn’t go through. By then I said let me try on my phone. First it told me that They don’t deliver in my area so I refreshed everything made a new account and still ran into the same problem with the payment not processing I begin to get a frustrated, knowing everything was okay with my card after doubled checking several times I then tried to do it from my desktop still same thing. By then I said screw it let me try Door Dash thinking maybe its just me maybe Im doing something wrong. So I downloaded DoorDash and put it the order in FIVE minutes everything went through with no problem and the food came quicker than what it said. This whole thing took me about an hour trying to do until I gave up. And unfortunately this experience has cause me to revert to DoorDash..DatBadBosLadyVersion: 1.236.10006

Scam o RamaUse one of their many competitors. While traveling to celebrate Rosh Hashana, I attempted to use the “schedule ahead” service for about five meals & one small grocery order to be delivered to my hotel front desk over the two days. The first night I had ordered two, samosas that I planned to eat for breakfast & an entree from another restaurant. Both said they had been delivered, and I had been charged for both, but the hotel only had one. The driver of the entrée left a note that he couldn’t find the place. Apparently that doesn’t matter & I had to pay for it anyway because I ordered it in advance (the order was placed over two days from delivery). Absolutely no recourse for a refund. And I didn’t have dinner. I ordered a small grocery order for the following morning, water and 2 bottled coffees to be delivered by 8:20 am so that I could receive it before I left for services. By 8:45 it hadn’t arrived. I pushed the help button a number of times- BY THE WAY THERE IS APPARENTLY A HEFTY CHARGE FOR ASKING FOR ASSISTANCE FOR A SCREWED UP ORDER. So if you do make the mistake of downloading this app, don’t push that button. I had another order for lunch that was supposed to come that afternoon but was canceled with the explanation that “the restaurant couldn’t get your order together, sorry”. It was at that point I canceled all remaining orders, 3 or 4, switched to Grubhub and had zero problems. I’ll not likely ever Uber anything again. Skip this disaster..PennyTreatVersion: 6.129.10002

Horrible experienceOrdered from Papa Ginos and at checkout was told they (the restaurant) deliver themselves and no real tracking would exist for the order. Over a half hour from the estimated delivery window, now like an hour and half from when I ordered, the manager says the order is there and no one picked it up. She indicated the app/UE system was new to them. I then have to explain to them the way they are listed in UberEats as being responsible for delivery. They say contact UberEats who in the app say contact the restaurant. I asked her if they could try to cancel the order because if I did I would be charged the entire amount as a free. She said she would. Nothing. Still pending delivery. Call back and she says she can’t help me the order doesn’t show up any more for her to see. So for the next hour and half after that I wait to see what will happen. I send a customer service message the best I could find which was, I was charged a cancelation fee, and left a message. It wasn’t until 9:19pm that I get a completed order notification and email like everything was all good and my card was going to stay charged. I then was able to say I didn’t receive my delivery and again another message gets sent. This was the worse experience I ever had with any delivery app like this platform and I use multiple competitors. My kids and I waited for nothing, never received anything, and I had to pay for it. Not cool. 0 stars if I could. I will be filing a BBB complaint..SocaQueen23Version: 1.249.10007

MONEY STEALERSCancelled an order within ONE minute of initially placing it, only to be charged the full amount of the order. Customer service chat was absolutely awful, marking my concern as “resolved” and not providing me with a phone number when asked 3 times. Would rate 0/5 if I could..QetubdhklouhcbVersion: 1.162.10001

TerribleUber eats used to be good. Really good. And now it’s just terrible. Twice I ordered and the food did not get delivered to my house..isn’t that the whole point of this app? I called in, just to have them refund the meal (which can take up to 5 business days to process btw) and no promo code or offer to remedy the situation. Horrible experience..JojomowVersion: 1.108.10001

SmhI’m pretty sure y’all Uber drivers are eating my food. I got burger and fries and my fries were less than I usually get and some of the fries looked like they were bitten into. If I wanted to buy food to share with an Uber driver I would have texted them asking if they want some too?!!! Fix up!.NokiabbyVersion: 1.110.10001

No refund driver canceled order 2 hours laterTitle says it all, customer service offered no solution but calling the restaurant to ask them to expedite if I chose to re order. Uninstalling this app and going to skipthedishes or any other food delivery service. Disappointing..Lesliep302Version: 1.207.10007

AwfulMade me wait for 2hrs for my lunch then cancelled the delivery without a refund. This company is insulting their customers’ intelligence. Would’ve rated 0 if there was such an option..This nickname have been takenVersion: 1.207.10007

Thieves with No care for the consumerUber eats does not care about their customers and will rob you of your money. It doesn’t matter how terrible the food is, the review you send about the food and even the picture you send when the the review/complaint, uber eats does not care about your dissatisfaction and wasted money on the order! They don’t consider a refund even if it’s one one of the multiple items, NOT even a credit. They always give a lame and lazy generated response about telling the company, as if that’s suppose to make things better about wasting your money..MekaaMeeksVersion: 1.240.10004

Customer service is a jokeDon’t bother trying to get any help with customer service. They are rude and unhelpful. Instead of trying to keep long-standing customers, they just try to get you off the phone, even if their app screwed up and you ended up getting charged for food you didn’t order..Koolaid-Panda00Version: 1.162.10001

BEWARE!I tried to place an order on Uber eats last night. A glitch on the application made my order to be done multiple times and it didn’t went through, and then my account was DEACTIVATED FOR EVER BECAUSE OF A GLITCH ON THE APP! I’ve been using Uber for years and it’s unbelievable that this happens! I WILL NEVER USE UBER AGAIN!.CukototoVersion: 1.253.10002

Rising pricesI always tipped the driver kindly, but this new $5 delivery fee based on “distance” is bs. It would cost the same to deliver some McDonald’s 5 blocks from my house as it does a restaurant from across town??? Deleting this app because it’s just not worth ordering delivery anymore. You’ve lost me as a customer as well as all my friends who have been using this service.AamnffyjsccadgbvVersion: 1.164.10000

Don’t expect much, actually expect the worst hope for the bestWill this review be replied with a “contact customer support here’s the email” more then likely, customer satisfaction is not a priority for this company, money is, I spend about what 500-1000$ on Uber’s and Uber eats a month, I’ve heard from managers single handed that Uber is not/does not follow there contract on what they signed up for there restaurants for refunds and customer complaints, it’s sad that not one but 4 different people have said these words in a period of 1 year, before the problem was drivers eating our food, now it’s giving drivers a 25% tip on a 60$+ order na shaving them pick up 2 others along the way and have them say uber just sent me it I can’t see prices, Btw does anyone know when Lyft is coming to Barrie ONT??.AudreyVSampsonVersion: 1.255.10007

Terrible serviceI just ordered something. The app says it will take an hour for the delivery. I tried to cancel the order but they were going to refund taxes and delivery charge only. I would still be charged for the order itself. This is the last time I’m ordering from Uber Eats,.YomanVersion: 1.206.10002

Worst service everThey gave me half of my order...and didn’t bother to call or even refund my money!!!! Worst service ever...Talabat and carriage have more respect and care for the customer service,,,.Amal101Version: 1.207.10007

Charged 3 times for one order.I was charged three times for one order and they only refunded me one of the extra payments. I’ve sent screen shots of the charges and everything. Customer service is 0 help, they are basically ignoring me now... I would not recommend this app. Never had this problem with Skip....Janson1984Version: 1.207.10007

Livraison multiple plat arrive froidAvant il y avait la possibilité de ne pas payer la livraison en acceptant que le livreur fasse plusieurs arrêt ce qui était très correct vue qu’on savait à quoi s’attendre. Maintenant il n’y a plus d’option de livraison gratuite tout le monde doit payer sa livraison pourtant les livreurs font parfois jusqu’à 4 arrêts pour des livraisons, ma commande arrive froide et ce qu’un et dit c’est qu’afin de garantir un prix le plus bas possible plusieurs livraison sont effectuer à la fois...à 3.99$ plus taxe et tips de la livraison j’estime que chaque commande doit être livré le plus rapidement possible sans arrêt ou détour de 15/20 minutes c’est tout simplement inacceptable. On ne peut jamais savoir en passant la commande si le livreur va prendre plusieurs commande ou non. Si vous continuer ce système il faut réinstaurer les livraisons gratuites si le livreur fait plusieurs arrêt en chemin pour que le consommateur commende en toute conscience de cause ou donner le choix de refuser qu’il y ai plusieurs arrêt fait en chemin. Moi en ce qui me concerne si un livreur prends plusieurs commande avant moi je considère qu’il fera sont tips avec les gens qui réussissent à manger chaud....RomaneduplessyVersion: 1.253.10002

Done with this terrible serviceDon’t even have a customer service line to inquire about overcharging me and not applying my giftcard credits. Not to mention ever-increasing fees. Been a loyal customer for years but I am DONE with this terrible service..LukeIphoneUserVersion: 1.218.10009

Terrible customer serviceI’ve been using Uber Eats for the last 2 years. Always been a fair customer. Lately all my deliveries have been disgusting and Customer Service can’t find a way to help! I’m going to give another food delivery company a try. Good luck Uber Eats..Bibo 99Version: 1.218.10009

No customer support numberAnd no refunds either lol you guys are trash.LilmumpsVersion: 1.162.10001

Less then a starMy Friend gave me a promo code but it didn’t work saying I already use it when I never order anything in my life and when I decided to contact support they haven’t replied to me in a very long time🤬.JsyghsheVersion: 1.227.10004

DownhillYour product has considerably gone downhill. You add service fees, delivery charge and then you add Tax. I am not buying an airplane ticket with all the extra add-ons. You need to be clear, concise and honest with your pricing. I have now started to use “skip the dishes” and “Doordash” which does not have these nonsense and made up prices. Way to go and charge people extra during Covid. 2 thumbs down.!.Logan798Version: 1.279.10005

No rating. Uber Eats is awful!Your representatives are like machines. No different than a computer, not people. I explained my situation. They had the wrong address, tried to change it, but could not on the app. So I decided to cancel and then re order. But they said I could not unless I paid twice. I will be switching to other services..Bad🤨Version: 1.207.10007

Terrible ServiceThe food is ALWAYS horrible by the time it gets to your house. Don’t bother with it cause you’ll end up spending twice the amount in food when you have to buy something else afterwards..HipHopCritic7697Version: 1.108.10001

App is too stupid to find my addressThis app is too stupid to accept manually input addresses. It automatically defaults to the GPS address that it wants to use and won’t take a manually input one. Useless junk..ZofulVersion: 6.74.10000

THEY STEAL YOUR MONEYI WAS CHARGED ONCE FOR $55.66 AND RECHARGED $68.88 FOR AN ADDED TIP ON UBER EATS’ END. I DID NOT AUTHORIZE ANY OF THIS AND WHEN I MADE CONTACT WITH CUSTOMER SERVICE, THEY KEPT REPEATING THE SAME LINE SAYING THAT I HAVE TO CHANGE THE TIP AMOUNT AND HOUR AFTER THE FACT. WELL HERE’S MY CASE YOU GODD@MN DOPES, I NEVER ADDED THE TIP IN THE FIRST PLACE. IF I COULD GIVE A LOWER RATING, I WOULD. DO NOT USE THIS APP.LIQUIDSWORDZ204Version: 1.270.10007

Lack of customer serviceAside from the fact that I was denied a refund due to a glitch in the uber eats application, it took a total of ten days for someone to actually follow up with this issue. I also asked for a phone number twice in order to contact customer service seeing as i was receiving absolutely no help through their chat but both answers i received ignored my request. Honestly disgusted with this whole situation..Only complain when necessaryVersion: 1.218.10009

Absolute worst appI pity people who developed this. There’s absolutely no way to reset phone number or even log in with email in some cases. Fix it or stay being the worst phone app in the world..MrnhasspokenVersion: 1.214.10002

FraudulousI keep being frauded and charged things I NEVER purchased.Sophie3093Version: 1.207.10007

Horrible customer service, constant mistakesDo not recommend. They always make mistakes and no one wants to own up to them. They might sometimes refund the missing item but if you want the item delivered you have to pay a delivery fee AND the price of the item to get it (you end up paying more than before). Completely unfair and stupid..KFinbowVersion: 1.108.10001

Uber eats is absolutely garbageThey are a disgusting company, with just terrible, rude customer service. And the way they take advantage of their paying customers is wrong. I refuse to give them my money..Nessa902Version: 6.73.10005

Shocking customer supportThis app’s customer support is pure garbage. There is absolutely no way to get in touch with anyone over the phone and the only support they offer is their useless FAQ pages that cycle you back to the main menu by asking if you are experiencing another issue or not. I’m thoroughly disappointed that a company of this size lacks the most basic phone service for their customers..Haje6690Version: 6.73.10005

This app stole my moneyDO NOT USE THIS APP it charged me twice the amount I was supposed to pay and won’t answer any of my calls. If there was an option I would give them 0 stars.AnthonybakhitVersion: 1.235.10003

No customer supportHonestly this app is terrible, there is no customer support instead you just get a robot who can’t help you. The drivers are also very hit and miss and make limited attempts to contact you. I would not recommend this to anyone, due to the lack of options with regards to support. I have used delivery apps in other countries and they are far superior. Uber just knows they are the main player in the market and have got lazy. They need to look in the mirror and reassess whether they are showing care for their customer, as at no point did I feel supported during my experience..Sugarspice1Version: 1.235.10003

Items missing from orderRest of order and delivery ok but paying for items that aren’t received is always a total fail.Vadette Du RockVersion: 1.207.10007

Worst delivery app out there.Absolutely no option for support while also being difficult to navigate..Manue123456789Version: 6.73.10005

UnprofessionalUnprofessional customer service! Doesn’t answer my messages and messes up with everything.Nor951679Version: 6.73.10005

Honest ReviewIt is a good app when you are given Promotions and Discounts and what not. But the app has several fees, extra “taxes” and an additional mark up on prices. Overall, the support team is a joke whenever the app messes up and respond the same way regardless of how clear the problem is. I would recommend this app to a friend but I would advise to only use when the user is given “promotions” and “coupons”..HarsahilsamraVersion: 1.270.10007

Customer Service Is LackingI had a poor experience with customer service: I didn’t receive what I had ordered and Uber refused to do anything about it, even to the point of ignoring me. If you’re looking for service and attention to detail, try out one of their competitors instead. Besides, the updated delivery fees are outrageous....Brender88Version: 1.162.10001

Petty afI was awarded Uber cash. After my order went through and applied the Uber cash, it immediately refunded my order and recharged me full price without Uber cash..InvjsjwbwjwanbaVersion: 6.141.10003

Terrible ServiceInsane surcharges, super slow, no one reads delivery notes. Worst delivery app in London (UK) by a long mile..13ml86Version: 6.129.10002

Uber Eats is by far the WORST of any of the food delivery servicesI have tried all the top food delivery services available in the Vancouver area, multiple times each. To understand more about each service in terms of: Pricing, Variety of Restaurants, Quality of Service (delivery speed, accurate order). Uber Eats is so far below any of its competitors. I’m not biased or being harsh, but I’ve been using Uber Eats for 5 months because of a promotion with CIBC. So my feedback is based on many 30+ over multiple months. The orders are consistently delivered at the “max delivery time”, 2X+ what they list as the delivery time. ~1 of 5 orders is partially wrong or completely missing items. After spending 30min-2 hrs going back and forth with their Customer Service, you’ll get reimbursed for the missing items. And maybe a $5 credit towards a future order. But the time you spent and the fact that a key part of your meal wasn’t delivered - $5 doesn’t reflect the time you had to spend, the impact to your meal (especially when hosting) and the overall frustration. AND Uber Eats fess that they tack are much higher than their competitors. Do yourself a favour, don’t get tempted by an Uber Eats promotion and stick with one of the other food delivery services. You will save money and be much happier in the long run..Kozak99Version: 6.115.10002

Worse every dayDeliveries take longer every day. Drivers always do several stops. Prices are higher and food is always cold on arrival. Not worth it..Art_6273883Version: 6.115.10002

GreedyCancelled the order in 30 seconds and was told the restaurant already prepared the food..FzconsVersion: 6.114.10001

Pay your drivers a living wageEvery year you pay them less and less. And yet services fees go up. You guys are scum.A-SHANE-LVersion: 6.114.10001

Never againTried Uber eat for the first time. The order took forever to be delivered and when I did get notified it had been delivered, I couldn’t find it anywhere! The app connected me to the delivery person who never answered. Left 2 messages but nobody called me back. Had to cancel the order when we found out that it had been delivered three doors down the street. The food was damaged inside and had spilled all over..J_J_2010Version: 6.110.10001

Horrible serviceHorrible customer experience. And don’t try to get in touch with them they put you on loop emails. It’s plain theft...Elisyan rousseauVersion: 6.74.10000

Payment with app so badVery bad app , hard time in payment.ScenetobeVersion: 6.73.10005

Ou est ma bouffe?Le souper arrive, je me commande une poutine. Et devinez quoi? Le livreur se trompe d’adresse! Le pire dans tous ça, c’est que ce n’est pas la première fois que ça arrive. La première fois on se dit que c’est un accident, le livreur peut savoir trompé, nous sommes tout de même humain, pas vrai? Mais quand ça arrive 3 fois, je dis STOP! Je viens de Montréal et force est de constater qu’il y a un gros problème avec la gestion des employés qui sont de mon point de vue, très sous qualifié. Si je pouvais donner zéro étoile je le ferais. On ne joue pas avec mon appétit aussi violemment. #BoycotteUberEats.SollyrVersion: 1.268.10002

0 starsThey steal your money deliver your food with missing items n when you use there Uber drive they steal your money Big scam people need to sue this company.Mmmmm676Version: 1.207.10007

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