Uber Eats: Food Delivery Customer ServiceUber Technologies, Inc.

Uber Eats: Food Delivery Customer Service

  1. Uber Eats: Food Delivery Customer Service
  2. Uber Eats: Food Delivery App Comments & Reviews (2024)
  3. Uber Eats: Food Delivery iPhone Images
  4. Uber Eats: Food Delivery iPad Images

Get food delivery to your doorstep from thousands of amazing local and national restaurants. Find the meal you crave and order food from restaurants easily with the Uber Eats app. Track your order in real-time.

FIND YOUR FAVORITE FOOD & RESTAURANTS
Order food from nearby restaurants and search by cuisine, restaurant name, dish, and meal.
Food delivery options for you to order and enjoy including pizza, burritos, burgers, sushi, donuts, and Chinese takeout.
Prefer pickup? Skip the line and reservations and choose to pick up your order instead. Choose your favorite delivery options with the Uber Eats app now.

SUBSCRIBE TO UBER ONE
For $9.99 per month, Uber One subscribers enjoy $0 Delivery Fee and up to 10% off orders over $15 at participating non-grocery stores (and 5% off orders over $35 at participating grocery stores) available on Uber Eats. Members are also eligible for rewards, perks, coupons, and offers. View full Uber One Terms & Conditions in app.

ORDER ALMOST ANYTHING, ANYTIME
Order household needs from your favorite drug stores, supermarkets, and pet shops. Baby food or diapers, pharmacy needs, beauty products and cosmetics. Grocery staples like bread and milk, bananas and produce, flowers and plants, packaged foods or frozen treats.

You can even order alcoholic drinks including beer, wine, liquor and cocktails. *

SIMPLE DELIVERY ORDERING
Pick your food order from any menu and add it to your cart with a few taps. That’s it.
Uber Eats makes it easy to order food delivery online or through the app and have it delivered by restaurants and delivery people near you.
Or, schedule your order in advance for a delivery person to pick it up later. Your choice!

ORDER FOOD AHEAD WITH PICKUP
Now you can also order food ahead for Pickup instead of just ordering delivery. Select Pickup, add food items to your cart, and skip the lines to the restaurant to get your food.

REAL-TIME ORDER TRACKING
Track your food delivery order on a map as it heads your way.
See the estimated arrival time at your address.
Get notified when your order arrives.

FIND SOME OF YOUR FAVORITE NATIONAL RESTAURANTS
Some of our food delivery partners include: Pizza Hut, Little Caesars, Buffalo Wild Wings, Papa Johns, Shake Shack, Domino’s Pizza, Nando’s, Burger King, CAVA, A&W, Chick-fil-A, Chipotle, Dunkin', IHOP, KFC, McDonald's, Panda Express, Panera, Popeyes, Shake Shack, Sonic, Starbucks, Subway, Sweetgreen, Taco Bell, Tim Hortons, Wendy's, Five Guys, Jersey Mikes, White Castle, Jack in the Box, Outback Steakhouse, Red Lobster.

FIND PHARMACIES, GROCERY STORES, AND MORE
Order from grocers such as Albertsons and SEG. Other delivery partners in the pharmacy, convenience, and retail space include CVS, Walgreens, 7-Eleven, Wawa, Gopuff, BevMo!, and Total Wines.Order from stores such as Walmart, Walgreens, CVS and Safeway. Other delivery partners include Petco, Drizly, and Favor.

ABOUT UBER EATS
Uber Eats is the way to order the food you love through an easy delivery experience. Uber Eats is available in hundreds of cities around the world. Enter your delivery address to explore restaurant and grocery delivery options near you.


AVAILABLE INTERNATIONALLY

Join the thousands of others in your city who use the Uber Eats app to order from their favorites restaurants and schedule delivery

Uber Eats is currently available in cities and metro areas including Adelaide, Amsterdam, Atlanta, Auckland, Austin, Baltimore, Brussels, Cape Town, Chicago, Dallas, Denver, Johannesburg, Glasgow, London, Los Angeles, Madrid, Melbourne, Mexico City, Miami, Milan, Nashville, New Orleans, New York, Ottawa, Paris, Philadelphia, Rio de Janeiro, San Diego, San Francisco, Seattle, Stockholm, Sydney, Taipei, Tokyo, Toronto, Warsaw, and Washington DC. Uber Eats helps you find food delivery around the world. See full list of available countries in the app.

*Alcohol in select markets. Must be at least 21 to purchase. Item availability varies by market. See app for details.

Uber Eats: Food Delivery App Comments & Reviews

Uber Eats: Food Delivery Positive Reviews

Poor organizationI’ve had two terrible experiences with the app. 1) my food was delivered in the middle of winter by someone on a bicycle. No protective bag or basket to put the food in, just a bag of heavy, hot food exposed the the freezing winter air, dangling on someone’s bike. When it finally arrived nearly 2 hours after placing the order (the restaurant was only 1.2 miles away from my house and should not have taken that long) , it was freezing cold. I felt worse for the poor delivery guy that had to ride on poorly lit, winding roads in the middle of winter. He even states that he “wasn’t supposed to” be making deliveries over a certain amount of mileage away). 2) I ordered food from a location that was 3 miles away from my house (10 minutes drive) got a notification that it was picked up, and that it would be delivered in 10 minutes. Makes sense... after checking the app 10 minutes later, when the order should have arrived, it continued to say it was 10 minutes away. The tracking showed that the driver was in the complete opposite direction of our house and the restaurant. After checking another 10 minutes later, the driver was still in the same spot. Another 10 minutes, and they were still there. We called and he said he was “driving and is on his way”. After a few minutes he started moving, but was still going in the opposite direction. Deleting this app immediately and never using it again..Version: 1.218.10009

Great application, climbing pricesThe application itself works great and has many great choices in my area. Unfortunately, I will no longer be using the (eats) service due to the rising booking fees. I could understand the fees based on distance for standalone companies hiring their own drivers. Uber has drivers who are intending to drive these distances for pay and can continue with more rides after leaving the destination (home) rather than having to drive back to the starting destination (restaurant). A pizza delivery through the pizza company 5 minutes away has a 50% lower delivery cost than Uber does for a restaurant in the same general area (within .2 miles). This is unacceptable. I guarantee you will continue to lose customers, as I already know of several other who are moving to your competitors for this very reason. I’m disappointed I will not be ordering my favorite tonight through Uber eats because it is $9 for a 10 minute drive. The restaurants are already inflating their prices from their in store prices. Don’t add to the problem. Update: 2 days go by since the initial review. I opened the app out of curiosity and was welcomed by a notification touting lowered booking fees. From what I noticed (based on my ordering history) there have been no lowered prices. I’m glad I’m not wasting my money on this any longer. I used to order regularly from Uber eats but this has gotten out of control. Fix yourself, Uber..Version: 1.166.10001

Horrible customer service!!!!I order food from you guys and it was completely cold and the food was delivered messy. The order was $65 and I spoke to 2 different “customer service specialist that that both sucked and could give me a refund the most they “could do for me” is give me a $5 Uber cash. The order came almost 1 hour from the estimated time. I understand having an order before mine but after that order was done there was no other order but mine and the driver remained in the same spot for almost 30 minutes straight until I sent him a message and he finally decided to show up after another 30 minutes. This is legit a scam! I want a full refund like we didn’t even eat the food because it was soggy and nasty by the time we received it. I took a screenshot of my message to the delivery driver as well. You guys get good ratings because most people forget about the small things and still give you a good rating, but my order was $65!!!!! I will not forget this. I’m deleting this app never using it again, from now on I’m using DoorDash. At least they get my food right, and on time if not earlier. Which is crazy because you guys are supposed to be the best right ? Number 2 listed on the App Store but what about all the small items that are missing from orders ? Like I said most people don’t mind and I’m one of those people but my order was $65 and it was disgusting..Version: 1.248.10002

Uber Eats PRHonestly I never write reviews for apps but I need to warn other costumers of the irregularities in this service. my experience with the app in Puerto Rico has been frustrating. Although the food and the drivers have been absolutely amazing, the telephone and app costumer services are terrible. The first time I called the operator basically started arguing with me because he thought PR was not in the US. Then he couldn’t find my address and I offered to give him the original address and he basically shouted he didn’t know any Spanish. He also interrupted me repeatedly and didn’t allow me to explain what I needed. On a second occasion, the technician left me 10 minutes on hold and then told me that if I cancelled it was my fault so I was going to be charged for the full amount of the order (which was aprox $100 bc I was ordering for several people). In summary, The app will not let you make any changes after you submit the order and it is practically imposible to fix them or cancel. Other local apps (that have higher service fees) have an editing option and you are able to fix your order quickly, they also have great costumer service and will solve any other issues over the phone in no time. I’ve been using Uber because it was cheaper and faster but will refrain from doing so in the future. I left multiple comments and feedback on the app and not even an answer. I rather pay 3 extra dollars and being treated like a human being..Version: 1.207.10007

WORST APP AND SERVICE EVERUber eats is hands down the worst delivery service I have ever dealt with. 3x in a row my food was beyond late and cold. The restaurant does their jobs on having the food ready but Uber eats has barely ANY drivers to pick up and drop the food off. They do not relay the message on their app prior to submitting the order that they are low on drivers in this area or anything. They expect you to order, wait 1 hour and then check in and see the food is ‘still preparing’, call restaurant and find out no driver picked up the food. There is also no simple way to cancel the order without being charged fully for the cancellation fee... Have to keep reaching out to their customer service and all they do is offer you a $4.89 Uber cash credit... What on earth am I supposed to do with that? That doesn’t even cover the service/delivery fees. I kept giving them the benefit of the doubt but after the third time I am fed up. I will be deleting this app and account for good. They need to re-evaluate their business and service OR just end this service for good. Never dealt with this type of issue with their competitors Grubhub and Seamless. Don’t bother downloading this app and getting excited over all the food options, you will either get the food cold or never get it at all. Just save yourself the false hope and disappointment..Version: 1.280.10003

Hit or missAlot of my issues here arent the drivers. For the most part they are pretty good. Or what they are delivering is closed up in a bag and they cant verify its all there. My issues are mostly app related. Like constantly telling me if i added notes to my address it would be easier for drivers to find me. Literally am that one person that has detailed landmark instructions on how to find me. Maybe look at those notes and dont consider me having a conversation with the driver about literally anything else as they are lost. Maybe i want to make sure they actually did my drink iced this time cause for some reason the coffee place near me it does not see it as iced on thier end even though the app has it listed as iced. Today its decided i must speak spanish and changed all of my notifications to spanish. I know i order ALOT of mexican food but cmon. We like burritos at work, its a thing. And my fave thing EVER is that time i accidently typed in the wrong tip amount and since i was at work did not notice tiljust past an hour after it was ordered, and instead of dude getting 2$ (he was rude) he got 200$ and even being a platinum member couldnt fix that. I mean i can tip drivers within i think 24 hours, but eats nope. So in conclusion, i like my drivers, its the app that needs improvement. And can we seriously just make the tip time limit longer, i cant always get to my phone within the hour time limit and sometimes i want to up the tip..Version: 6.62.10004

Never order delivery for a specific time!I’ve ordered through UberEats before and have not had any major issues with deliveries. However, the two times that I’ve ordered with specific delivery times requested, there has always been an issue. No exceptions. The first time which was several months back, my order was over an hour late and the restaurant actually sent their own driver to deliver, but yet I’m sure Uber charged the restaurant for this. Unacceptable. The second time was yesterday, the restaurantI ordered from called me three times letting me know that the food was ready but no Uber driver had come by to pick up. It is impossible to get a hold of any customer support via chat on the Uber app. Impossible and very unproductive. I could not cancel the order because the restaurant had already worked on it, and I could not reach someone via chat. Long story short I will say they ended up refunding my order because I sent several messages very upset. My food was actually picked up and delivered three hours late, cold. It was not the restaurant’s fault it was UberEats support and the inability to contact someone in an efficient manner as soon as a problem arises. This is my reason of giving them one star because the app has no good way of contacting someone fir help..Version: 1.264.10006

Borderline scam artistsI have been an Uber customer for 7-8 years now. Am an Uber one member for years now also. Am always grateful and appreciative and share the same. Until a couple weeks ago when my order was processed without proper promo. So I cancelled the order right away and then processed a 2nd order with the exact same items just with promo also being included properly. Uber then allowed the restaurant to charge me for 2 orders, stating they had started my first and had lost the food from it which was totally nonsense from the beginning. I figured given my thousands of Uber trips and maybe close to 1000 Uber eats orders that I have placed and never once had complained for no reason and this case is even clearer seeing as I ordered exact same items maybe 2-3 mins later and had no problem paying for them. Went thru Uber support and was actually told by Uber employee that I was going to be credited for first bogus charge. Then few minutes later I receive a separate message that stated that NO they were not going to make this right and that I have no recourse. Meanwhile like I said thousands of Uber rides and a 4.9 star gold member and this is way I have been treated. Uber is total disappointment and should be ashamed of themselves..Version: 6.137.10001

The worst customer service ever!I received a food delivery that was totally inedible, so I contacted the customer service department 15 minutes after the food arrived. There were around 20 messages going back and forth. The conclusion was that Uber Eats were unable to make any price adjustments for the order. I kept telling them that if the food was served in a restaurant prepared the same way as I received in the delivery, I would've returned it to the kitchen and I'm sure they would have replaced the food. But UEats still refused a "price adjustment" Eventually, 28 hours later, I received a message saying I would get a credit of $15 for a $50 order! I tried to argue that I should get a refund for the total order, then I was told that the matter had been dealt with and I couldn't respond to the message. So, I tried to start a new message stream, but was informed that it was too long after the food was delivered to comment on the delivery! I understand that UEats must get people eating food then complaining to try and get some money back. In this case I sent photos of the food disposed of in the brown delivery bag. We had only eaten a couple of bites, couldn't eat the rest. There are so many other options for food delivery I will never use Uber Eats again..Version: 6.71.10005

DissatisfiedThis used to be my favorite delivery app, now it’s my worst nightmare. On multiple occasions my order has been cancelled for no reason and I still get charged and have to call endlessly to receive a refund because the customer support techs just talk over you and don’t care to actually help. They charge a lot of shady fees, including their new “small order” fee which I find ridiculous not to mention that using promos is incredibly difficult and frustrating. I went to a drive through the other day and was told they had no more food for the night so I went home and ordered Uber. I looked for the same chain because I was craving it but I accidentally clicked on the same one I had drove to and ended up canceling less than 3 minutes after I made the order. While I can understand a cancellation fee I think that charging me for the entire order either way is ridiculous, especially because if they had no food there’s no way that in three minutes they had my food going and no one ever picked up the food or anything. Grub hub is a better option, they are just as if not even quicker, their customer service is good and refunds are almost instant. They also have the same options of restaurants and then some..Version: 1.284.10006

Simply unacceptable and a health hazard!!!Uber eats read through. This review reflects just as badly if not worse on you as it does on the restaurant sultans grill and gingers bar in Nashville Tennessee. I don’t think I have ever left a bad review, if I have maybe once. I usually get the wrong order and almost never a complete order from uber eats. I usually just leave 5 stars anyway. But come on. Please do not offer food if you can’t handle the orders. A waste of my time and money. A risk to my health!! I ordered a gyro wrap that was inedible. Not a pita but an actual wrap grilled tasteless and soggy. My kafta kabob was burnt on the outside and RARE on the inside, not to mention WAY over seasoned. Absolutely inedible and a health hazard. I don’t know how to post pictures but I have them. My salad was basically opaque it was as so old or frozen I’m not sure. THE BLACK OLIVES WERE edible. The rice was edible but awful. Like generic instant artificially flavored over cooked old rice. MY DIET COKE AND FRENCH FRIES WERE THE ONLY OTHER THINGS EDIBLE. Sorry to go on and on. I’m just as annoyed with uber eats. Where is the quality control?? Please Please just don’t offer food if you can’t offer quality, safe food. I rarely even get what I order and then if I do it is garbage. BUT THIS ONE TOOK THE CAKE. PUT ME OVER THE EDGE. AN ACTUAL COMPLETE WASTE OF MY TIME AND MONEY. AND I BELIEVE A HEALTH HAZARD.Version: 1.206.10002

Terrible App Complete GarbageLet me just start with saying Door Dash refunds are instantaneous. Now, I am making a point to leave this review because what happened to me is wrong. So, I ordered food for my wife yesterday and it was delayed four times before we decided to simply cancel the order in its entirety. I was on the phone with customer support to have the order canceled and support told me to stay on the line while they connected with their driver. This was to let them know the order was being canceled, then all the sudden on my app when I was still on the phone with Uber eats support mind you. My order gets completed? So, without the order ever even coming within 20 minute radius even near my wife my card gets charged because the driver was given a heads up by Uber eats to cancel my order i.e. mark it as completed. Not to mention I had to call customer support 3 times so they could understand I wanted a refund to my card and not my Uber eats account. Really, Who wants to spend money on a app that literally doesn’t work for the consumer? Worst experience I have ever had and with no recommence from Uber eats I’m out 23 bucks for 3-5 business days and no credits in my account for all the bull. I should’ve gotten some kind of, “I’m sorry” credits from Uber eats but apparently my past history of ordering from them over $300+ means nothing to them..Version: 1.174.10002

Prices are getting ridiculous!I use this app a lot and have always rated it highly on feedback questions. I have also recommended to friends. The customer service I have experienced has been great as of now and has even exceeded my expectations in spite of other customers' bad experiences with it based on other reviews. However, the prices are getting ridiculous and it shows how much they don't care about their customers. If they would be smarter business wise, they wouldn't keep raising the prices unreasonably and customers would order more frequently. We have to pay for taxes, delivery fee, AND the booking fee which is 15% of the customers' total AND the tip. I always leave a tip because I care about the delivery partners getting paid well and getting the credit they deserve especially if they do a great job. I was about to order food today which costs $40 in total and with how much they are charging now it comes up to $60! I don't care what purpose it all has. 20$ on top of the food I'm ordering? That is utter abuse to the people who help your company continue to succeed. You should not treat your customers so poorly and should value them especially since your apps are successful. I will either use Ubereats for emergencies only or will not be using any Uber app again if this does not improve in any way. Ridiculous..Version: 1.184.10002

Delivery times often very wrongMore times than not estimated delivery times are frustratingly wrong. Whether it be in underestimating restaurant preparation times to underestimating delivery driver pickup and deliver times. Deliveries have never come earlier than estimated. And if I were Uber, enticing hungry people to order food I would be underestimating delivery times too. Even more frustrating, the app has no place to give feedback on Uber’s estimated time. Only options to give feedback and negative review on the restaurant and the driver but again no place to comment on time it took to deliver food; Taking no responsibility for their Uber’s own estimates. Last experience I paid for priority delivery, which I thought would improve times, unfortunately priority delivery only starts after order is picked up and not when driver accepts order, so I waited and watched on the “track order” feature as the Uber driver drove all around the city while the order was ready waiting on the restaurant. After the delivery I changed my my pre tip amount for driver from 18% to 15% and again no place to comment on delivery time, there were two people in the car which makes me think they accept multiple food and people orders at the same time, which in this case explains why driver drove all over city before going to restaurant. Hungry and Frustrated.Version: 6.70.10002

Good if everything goes smoothlyOkay so I’ve been using Uber Eats for a while now and I’ve had enough good experiences to not rate it 1 star, but when you have a bad experience the customer service makes you wanna pull your hair out. My first 2 times when I contacted Uber support for any missing/wrong items they gave me my refund for the wrong/missing items. Now they don’t bc I’ve supposedly requested help too many times. One time I ordered ice cream and I got the wrong thing and it came completely melted and Uber refused to give me any kind of refund. Most recently, my driver cancelled my order and I was told I would not be charged. However I was and after waiting 3 days no refund in site and Uber “assured” me I have not been charged even though my bank statements say otherwise. Another small nitpick I have is I hate how you can’t cancel your order without being charged. I understand if there’s already a driver on the way but if I’ve just ordered it or if I’ve been waiting for hours I feel that I should not be charged for cancelling my order. I’m not trying to be a Karen but I kindly request for the customer service to step up their game. Overall though this app is pretty good though and I do recommend it if you want food but don’t feel like getting out of the house. However it could be even better with a few tweaks.Version: 6.65.10002

Sad that I can’t order from my favorite restaurantsHow is not too much to ask someone to drive me from my house to my favorite restaurant... but when I rather have food delivered to me. Nooooooo... “restaurant is currently unavailable”, but when I’m in the area it’s magically available for delivery? Like sometimes I don’t want to or can’t drive 5 miles to my favorite restaurant. It’s also dumb how a restaurant the same distance is available for order, but not the one I want. Like how convenient, right? Like I’m willing to wait for my food, so why can’t I order it? And I don’t see enough fast food chains on there either... like sometimes I want Taco Bell. So really the app only works when you’re in a poppin area... That’s sad especially when the restaurant is only 20 mins (according to google maps). I gave the app many chances, but gave up because what’s the point. After developer replied to my review... but why when I check to see if my favorite restaurant is available for order it says it’s too far away? Like can I still order from that restaurant or not? And it’s funny how that exact restaurant charges a fee to order now so why would I not be able to order at that one? When there is another very close to I can order from almost whenever I want to with no fee....Version: 1.150.10001

Obviously amazingUber eats got me through pandemic. Basically only had one issue before which wasn’t a big deal until last night. I ordered food. After about an hour, it didn’t arrive. The app didn’t show much more than “preparing your order” and advised me to call the restaurant, which I’m thinking is a ghost kitchen because I never heard of it and the phone call would ring twice then disconnect. So I ordered food from somewhere else and finally ate and attempted to contact customer service. When you have a 24/7 business, your customer service needs to be 24/7. It took awhile for me to figure out how to report the fact I never got my food, about 10 or 11pm. Got a response at 5am asking me for my order number and then they refunded the purchase. I have worked in hospitality and customer service for about 20 years. A better response would have been “we are refunding you and also looking into what happened.” And how about maybe don’t do business with a restaurant that doesn’t have a working phone number? Or just anyone available. I was very frustrated last night. I understand stuff happens, I’m more frustrated with the lack of customer service than I am with my missing burrito..Version: 6.63.10003

For ALL that complainYou can’t expect your food to be piping hot when you live 20 or 30 minutes from the restaurant you order from. Also, most drivers don’t want $3 for a 10 mile trip with zero tip. Just fyi it has been found that when a restaurant is backed up the food is packed BUT sits there for several minutes waiting to be dispersed to the drivers. The restaurant handling of the food isn’t the best either. 95% of the time your food is old, cold, soggy, and messed up BEFORE it is even handed to us to deliver to you 20 minutes away. BIG FACT: we can only VERBALLY confirm all the items in your order. The bags are SEALED CLOSED. So, stop blaming drivers. Call your favorite restaurant and complain to them about their food quality. We have ZERO control. Me personally, I’ve watched an order sit on the counter over 15 minutes and it be handed to me to deliver. I’ve gotten cussed out for pointing this out and asking the hostess to have the order redone. I’ve been a nurse 24 years and ran two restaurants. I’ve also experienced food poisoning at hospital stay level three times!!! It’s a pet peeve of mine to ignore food safety. My final comment is don’t assume drivers are careless and uneducated. So many of us are not!!! After the pandemic many lost jobs and can’t go back to their former careers. Start blaming the restaurant. That’s where the mess starts!!!!.Version: 6.167.10000

One driver ruins it allApp works fairly well, so far food orders perfect until last night. Order #6A7F4 with driver Courtney in Tampa. Ordered from Deeya Indian Food in Clearwater FL. Was estimated 30 minutes. Assigned to driver Courtney. Had only a 60% rating, not sure why she is even allowed to continue to deliver with that lack of respect for the customer that they rated her 60. As order picked up, somehow, without my authorization, she was assigned another delivery from the same restaurant, and this extended my delivery to from 25 to 35 minutes. Why am I paying for colder food? Then, 8 minutes before my scheduled delivery, my order shows delivered. Yeah, the moron of a driver looks to have delivered both orders to the first stop. Even Ubereats couldn’t get a hold of driver. Sure my money was refunded, but that is not good enough. I want to know what happens to the driver, should be banned from Uber and or ubereats for at least a year, and I should at a minimal get a free meal. I sat and waited an hour, starving....and eventually had to go out and get my own food....wonder how quickly I will use ubereats again.....or recommend to others....NOT. If Ubereats want to keep me as a customer......something should be done more then, oh we so sorry...we will refund you ok...... Very very disappointed customer......Version: 1.194.10001

Disappointing Customer ServiceDuring these trying times, I believe we need to support our local restaurants and drivers, as there are so many people who cannot go to work as usual and earn an income. I had to cancel an order because the restaurant did not have what I ordered - they sent the wrong items. So after the driver took the wrong order back to the restaurant, I cancelled the order. The problem is that because of the cancellation, I was not able to rate and give the driver his well-deserved tip. I received a call, apparently from customer service (Spanish-speaking real person because he asked my name for verification.) He just stated that the order was cancelled and that I wouldn’t be charged for it; I knew that. I wanted to ask him how I could at least tip the driver but he did not allow me to speak and hung up on me!!! I’ve been looking in the app yo sé how I can contact customer service or find a way to tip the driver - he was very courteous and even called me twice from the restaurant looking to provide me with options about my order. It is not his fault the restaurant screwed up my order. There should be a way to rate and tip even if an order is cancelled. And there should be a better way to get a hold of your customer “service” ..Version: 1.238.10006

Uber overall review and customer service.As someone in the healthcare industry I am so grateful to have UberEats. It's helps a lot when my schedule is crazy and meal planning for my home getting taken away from me. I do wish fees were lower and that is way this year one of our family resolutions is to do a major cut back on UberEats orders. The fees are what opens our eyes on the high amount of money wasted. I know you all have no control of your true staff but more times than often our driver is not who they say they are. Unfortunately, the city I live in has a high crime rate and I wish there was a proper way to report this issue and often times there is a strong odor of drugs/smoke. I hate reporting issues but sometimes I feel like it needs to be addressed. I do appreciate customer service when I do report an issue with food or delivery. You listen and try your hardest to correct it with refunds. I think the common denominator is the drivers ordering/delivering/picking up the food when things are wrong. Again I am grateful for UberEats as a company. However, some improvements can be had and I think that involves reporting some of those making the deliveries. Also, is it okay and safe to have multiple people in the car as well? Children as well?.Version: 6.147.10001

Über UberEATS!Loving UberEATS while on holiday! It's perfect for downtime at hotel. Delicious food delivered to you!.Version: 1.108.10001

LIf they charge you extra there is no way you can dispute it because there is no customer service. It’s just a computer that’s gonna reply to you messages. No real people listening to your problem.Version: 1.253.10002

Scam ArtistService and Delivery Fees. You make an Uber Eats Pass to add injury to the insult. A $12-$15 meal costs, $30.00 for a meal to be made and delivered not including a tip. Absolutely disgusting. Watch how they will criticize and debase while they know its wrong and then gas light in their response..Version: 6.81.10003

Great, but fee is too high.I think the way you can see the driver, etc is cool but the 4.99 fee is kinda high..Version: 1.108.10001

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Uber Eats: Food Delivery iPhone Images
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Uber Eats: Food Delivery iPad Images
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