Publix Delivery & Curbside Customer Service

Publix Delivery & Curbside Positive Reviews

Ok needs some improvementsThe app categories are not organized well. There should be a category for BOGO and organic items. Also BOGO only works in the app when you buy the exact same item.. not like in the store where you can mix flavors for the BOGO etc. You also can’t save items for easy access next time. You also pick the time at the end which I don’t like, i’de prefer it to be at the start. Also, there should be something to indicate them to substitute items (last week my item was out, they couldn’t get ahold of me and then I didn’t get my item), They should model the app to be like the Walmart grocery pickup app which is really easy and user friendly. I don’t mind paying more for the food to get Publix quality. I’ll keep using the app for now but am looking forward to updates..AnnieSp123Version: 1.8.0

Why? Just why?The old saying goes. If it ain’t broke don’t fix it. Why would you change the ability to change your vehicle on the app. I’ve looked! I’ve looked everywhere! It’s gone, it used to give you an option to do it when you went to pay for your order and again before you went to pick up said order. Why is that option now gone? Then to top it off it’s not in your settings either! So you’re telling me I have to actually login to the website to change my vehicle? Why? What sense does that make? Y’all out here making the public employees out here looking dumb! My guy was walking all around the parking lot looking for me and I kept missing him to let him know it was my order! I knew the vehicle was wrong but I’ve always had the option to change it before I went to pick up anything. We live in a day and age where A.I. is better and smarter than us. So leave it to A.I. stop messing with things. I love Instacart but this is a problem for me and before you say Publix and Instacart have different apps; I know they do but I checked both apps and was unable to change my vehicle details. FIX IT! And yes I wrote the same review on Instacart app. I’m mad. It’s getting too hot out here to have people walking the whole parking lot looking for a car that doesn’t exist..WannabeFashionDesignerVersion: 3.16.3

Great App But Lost Functionality After 3.42.2I love this app for grocery deliveries and pick up. It’s super convenient for my busy family. Selecting items for a delivery is pretty streamlined and chatting with your shopper is easy and convenient and helps to ensure good replacements when products are out of stock. I’ve also had great experiences with support when I have had an issue with my order (item accidentally not delivered or is spoiled). Unfortunately, after the latest 3.42.2 update, functionality for changing the shopper tip (I like to do this to reward extra effort) has disappeared. When tapping the Change Tip button, a new screen appears indicating that the app needs to be updated despite being on the latest version. You can work around this by logging in on a web browser on your computer but it’s kind of a bummer to have to do that. Hoping the next update resolves this. Other than that, I have no complaints. Overall wonderful app..No-Drama MommaVersion: 3.42.2

Not a friendly appI placed a pick up order around 8am for a 11am pick up. Soon after I received this text “ We're sorry for the inconvenience, but your Publix order is running late because no shopper is currently available. We'll update you as soon as your order is ready for pickup.” That’s fine and understandable. However, I should be able to cancel if the order will not be ready by 11am. My husband was leaving out of town by 11:30am and I didn’t have a car for the weekend. I tried to delete the order but there was not option for it. After several attempts, I decided to order cases of water at the minimum requirement for a later pick up date since I couldn’t delete the order but I wasn’t able to change the pickup date. I’m going to have cases of water sitting at Publix over the weekend and I honestly don’t trust that I won’t be charged for the delay. This is my first and last order with Publix. I’ll go back to Wal-Mart..OnwardgoVersion: 2.131.0

This app is good but needs improvements ASAP.The app worked well until the groceries were delivered. Then a prompt to write a shopper’s evaluation locked me in and would not let go back to double check my list of purchases. It’s asking me to tell it if all the items were found but would not let me go back to check and compare with the initial order. So I’m being forced to choose before I can check. Maybe with a small purchased of a few items this wouldn’t be a problem. However if you had a big list what do you do?Further I was happy with my shopper’s job and wanted to give her credit but after taking the time to write a narrative praising her performance I got stuck in the “write narrative “ section and couldn’t go forward or back or clear. I got out of the app and came back in only to find my page frozen in the same location. No save button or next button etc. All else went well..315-OTSVersion: 2.25.1

Search engine?The app gets some groceries out of my dreams and into my car which is what’s most important. However, the search engine could be improved considerably. E.g., type in “fat-free milk” and it may list yogurt, sour cream, almond milk & a host of other products before any brand of fat free milk. And the different brands of fat free milk will not be grouped together when you finally get to any fat free milks. I’m not 100% sure it’s not by design: virtual version of intentional distraction to get you to buy something not on your list. Since I plan meals out carefully accordingly to calories, macros & nutrients needed & buy & prepare so as to waste very, very little I stick 100% to my list. So this thwarting is 100% inconvenient and 0% helpful..Seeking joyVersion: 2.118.1

Super Easy Convenient! ConfusedFirst time using this wonderful service! Thank you Publix Instacart! Although prices are very high in comparison to competition the conveniences worth it. However extremely confused at the end of the purchase when it comes to substitutions. I understand not all products might be in stock but there must be some 2022 Technical Integration improvements!! The App (Publix) knows the Store Location and Delivery address and thus Very well know their inventory as it’s all electronically maintained these days. The App Product list should be based on available inventory. The substitution list should be minimal, not 85% in my case…but I guess that would cut back on Publix revenue if they didn’t capture the sale on an unavailable item… Definitely Not looking out for the customer in this case!! Thanks for alway accepting our hard earned money!! -penniless consumer.Horneboy1Version: 2.131.0

Great System when it doesn’t lock your account for double charging!!My bank account has been locked. When you place an order, a “hold” amount is placed on your bank account for what it “might be,” which is perfectly understandable. After the order has been picked up/delivered, the actual amount hits the account and there is no “hold”. It worked great until this time. My bank has locked my account until this HOPEFULLY resolves itself when the hold amount is taken away when things switch from “Pending”. I called Customer Service and their response was limited to a, “cross your fingers,” but they will “escalate” it if/when both charges go through. Until this happens, however, I have access to nothing. When the system works, it’s awesome! When it doesn’t, it’s going to ruin many, many days..WRyan-OVersion: 2.131.0

Convenient but atrocious cust svcI love the idea of ordering groceries for delivery and this app handles the basics just fine. But one of the features I would like to enjoy is the ability to place an order for delivery several hours later. I do this while at work and want things delivered at night. The app lets you do this but every single time - not just sometimes, every single time - I do so the delivery comes early. Sometimes I’m home for this but not always, and if you’re not home they cancel the order. When I called to complain both the cust svc rep and his supervisor said they didn’t know how to fix, explained how this wasn’t really a cust svc issue and tried to explain that their algorithm for giving orders to drivers probably was the issue. i asked a simple question - how do we make sure this doesn’t happen next time? They couldn’t answer it..Noname0808Version: 1.8.0

This Service Saves Me!I’m disabled, and my mother is elderly and disabled. Oftentimes if I am in a flare up, or just not particularly feeling well that day, but need groceries, this service has been a GODSEND. I love that the shoppers keep communication with me, like if something is out of stock, and I always know exactly what’s going on, and when I will get my order. I’ve had bad experiences with other big blue-colored chain stores we won’t mention, where there’s no communication and you basically get what you get, and you never know if you WON’T get something that you really need, until it gets there. Very frustrating. So now I stick with Publix. Thank you so much for being such a life-saver!.Heather K.H.Version: 2.111.1

Employees need to read instructionsMost of the time I get my deliveries from Publix delivery with Instacart I have no problems lately though ( like the past 6-7 deliveries ) most of the employees have not been reading the instructions, like on meats or other items like where it says instructions they don’t read them, so what’s the point in writing them down? and I think that should be addressed because when people order specific things I mean you should at least try to get the closest that you can to what they ordered and I feel like the employees need to pay a little more attention to what the customers want instead of just rushing through it.QueenBeeLexxVersion: 2.64.1

Great app. Great service.This is the best delivery app I’ve seen. I haven’t been out since April so watching my items being shopped and texting with my shopper gives me some outside contact and I can shop along with them. Most of my shoppers have been very nice and chatty thru the app. I always raise their tip even if they leave the groceries on the front porch instead of the backyard table. The virtual human interaction is what makes this app better than WalMart in my opinion. This service also eased tensions when my son had to get a second job after his hours were cut so he can’t come by weekly or during normal shopping hours. Now we can just visit in the backyard 🥰.Denise's LaptopVersion: 2.25.1

Customer Service at it’s bestAs a Caregiver during this pandemic, it’s not always easy to run out and pickup groceries for our loved ones. Placing a groceries list in someone else’s hands at times can be challenging. I had the best experience with my shopping today! She was from minute she received my order, texted me and asked if I had any special requests. She was texting me during the entire shopping list, I felt I was there selecting my own items and making changes together!! At the end of the shopping list, she once again asked if I had any instructions on the delivery. Wow, A1 C/S!!.M SmyerVersion: 2.118.1

Mostly a good appWhen a shopper makes a substitute on the last item, you don’t get any response time to approve or have the item refunded. As soon as the last item is shopped, I get a check out message and no opportunity to approve or request a different item when the last item isn’t what you ordered. Frustrating. Also, if you want to request a special item, there is no easy way that I have found to do that. You have to scroll endlessly to get to the place to request a special item. Another issue is if you put any special notes with an item in the order, it stays with that item everytime you order it. That’s another frustration in my opinion..CrystalClarkVersion: 2.161.2

Great until the item isn’t availableConvenient and occasionally super fast but I once checked the map during delivery to see how close they were and I watched the driver stay in the same place on a road that was opposite the direction of the store and my home for over ten minutes. Did he go home for a while before bring my stuff? I don’t know but usually I get a better person. My only complaint about the app is I hate that I choose a replacement ahead of time and the shopper doesn’t use that information. I constantly have to check if I need to tell them the replacement again. And if the replacement isn’t available you get a refund instead of an opportunity to replace again..SherlockssisterVersion: 1.23.0

Lots of changes/ missing itemsI can never trust that the items I choose will actually be available. My order tonight had 6 “changes”. Two of those were for a recipe that didn’t allow for changes, so I had to delete the other ingredients in the recipe after the shopper had already gotten those items. It’s never odd items either. One time they were completely out of bananas. Another time I had friends over and one of them required a gluten free item. It was canceled and no alternative was offered. This time it was cilantro, ice cream, green onions, almond butter, raspberries. The reason I use this service is so I don’t have to deal with the hassles of shopping, but I find I have to constantly watch my phone because of all the changes..KrisinashvilleVersion: 1.5.0

Bagging advice/delivery noticeEverything was great, the only complaints I have are the bagging decisions. I believe that food items should not be bagged with chemical items (bath soap, dishwasher pods, hand soap) I would recommend separating those types of items. Also, just giving a courtesy knock on the door that you dropped the groceries. I live in a gated community and usually get a call from the gate to let me know but in this case I did not and so with working and not getting notification from the app my groceries were sitting at the door for 10 minutes and that doesn’t do well with cold items. Just some feedback. Otherwise a fine job..Gooftroop0Version: 2.161.2

4% added service fee on every orderI enjoy Publix delivery immensely because I love their products and I’m not able to get my own groceries due to physical limitations; however, I am very disappointed in the 4% service fee Instacart has added to each grocery order placed now that it says covers background checks and other costs to ensure they have the best employees possible to serve our needs. Instacart has already increased their monthly fees at least once and I am furious about this charge, especially since I’m on a fixed income as a senior citizens. I may have to seek out another delivery service or go somewhere to shop where there is no charge at all even I do have to carry my own groceries inside..Sand, Sun & SurfVersion: 2.111.1

Love this app!We’ve been using other delivery for years and the pricing seemed right until we discovered Publix Instacart. Not only do they give you a more accessible experience, but you’re able to speak directly to your shopper from the store about your order. They send photos of other options if a product is out of stock and it’s simple to add last minute items. Much faster, much easier and much CHEAPER. Definitely using this delivery service from now on! **the chats do lag every now and then but refreshing the app usually works it out..Knfranklin978Version: 2.100.1

Excellent app but latest update causing issuesApril 2026, iPhone 15 running the latest version. Suddenly when leaving a review I cannot see the box I’m typing into (it disappears) AND I have even lost the ability to paste in comments I typed outside the app because the comment box has gotten so small that even if I manage to click in it, PASTE never pops up as an option. Your app has always worked fantastically and this would be a minor issue but I really try to encourage delivery drivers with good comments so I’m hoping you’ll address this quickly. Thanks and keep up the good work!!.MEtutoringVersion: 4.10.0

Could be betterToo often items out of stock.Verma23Version: 2.153.2

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 4.18.1

Publix Delivery & Curbside Negative Reviews

Beware!!!!When I logged into Publix and needed my groceries delivered, I was transferred to Instacart. The woman that did the shopping for me was good and we were even able to message each other if she picked a substitute I did not care for. (Although some items were not available, there are substitutes.) here’s the problem: once my groceries were delivered, I received an urgent message from my bank blocking a transaction in the San Francisco area. Luckily my bank did not let a transaction go through, especially since I shopped in Miami. The headquarters for Instacart is in San Francisco. I immediately cancelled my card, deleted the Instacart app from my phone and contacted them to let them know what happened and because I deleted my account online, the woman I spoke to said they were not able to help me. She said that my account was probably hacked but couldn’t be sure. Unless hackers are monitoring Instacart continuously and since headquarters for Instacart is in San Francisco, I don’t know what happened except that my bank prevented any transactions going through. All Instacart could provide me with was an “I’m sorry”. I will not use this company ever again and I thank god that my bank has a number of preventative actions in place to help me. If you use this company to purchase anything, you might be on the hook to pay for things that you did not buy….. Beware!!!!!.Love_jzanchiVersion: 2.169.1

So frustrating!!!I’ve been using this app for a couple years now and it’s been a little glitchy, but I’ve got past it and keep ordering with it. But this morning I have had to update the app which is fine, and it still wouldn’t work so I shut off my phone and rebooted it snd the app still didn’t work. My main problem is trying to designate replacements if my product is not available. Some of the choices are not even reacting to a click. I tried typing special instructions directly to the shopper. The app seemed to take the instructions and said they were saved, but when I went back into the details of the order, the instructions weren’t there. They had defaulted to whatever they were before. I’m just going to text the shopper when he/she starts to shop contact me if they can’t find Anything and I’ll just answer one questions at a time. I hope this gets fixed before the next time I get delivery which is a little more than once a week because this is too unnecessarily difficult..Trishka2000Version: 3.64.0

One of the worst mobile ordering appsInstacart Publix is one of the worst mobile ordering apps I use. Inventory is never accurate. The search is horrible. You could search “Publix Greek yogurt” and you won’t find it until you scroll all the way down and ask it to load more. They also recently introduced six sponsored items for every search, which means you’re going to scroll down twice past a bunch of irrelevant items before you even get what you’re looking for. Search “cheddar cheese” and you’ll be presented with sponsored items for all other kinds of cheese, but most definitely not the one you searched for. The chat doesn’t update without refreshing the page (and sometimes restarting the whole app is necessary). The app reports you get to the store well before you actually arrive. You also can’t change your car color/type until it thinks you arrive, which often confuses the employees. Everyone else (Target, Sam’s, DoorDash) has this figured out but Instacart must have some of the worst leadership or developers or Publix is an awful partner..Brand0n13Version: 2.100.1

Push notifications stopped entirelyIn the last two weeks, the app stopped sending push notifications regarding the orders that were placed. Even when the shopper tried sending messages about the shopping, the notification was never sent. I didn’t know the shopping had been done until the groceries were outside my house. This is problematic because we ended up with refunds on things we could have used replacements instead. Other issues is that it is not always clear if you are ordering 1 count or 1lb of something. The other major problem with the app is that for curb side pick up, if the app tells you to go inside to get your own groceries (which not sure why that happened), there’s no way on the app to scan the groceries. So even though the app tells you no one is available to deliver your groceries, you can’t go inside to get them yourself because you can’t scan them out to finalize the order on your app. I stopped trying curb side pick up after running into that issue twice a few months ago..N4TALIVersion: 2.55.0

Braindead shoppers and useless supportI placed a simple order for a bag of potatoes and one other item. I received a notification that the potatoes were out of stock and, somehow, there was “no acceptable replacement.” I found it very unlikely that the entire store would be out of potatoes. I went to select a replacement and sure enough there were plenty of other kinds of potatoes available. Before I could select a replacement, I was informed that the shopper had already checked out and I could no longer select a replacement. This ultimately resulted in me driving to the store for them myself, the very thing I was trying to avoid by using this app. I reached out to customer service multiple times, but neither of the “people “ I connected with seemed to even comprehend the problem or offer any kind of meaningful solution. I am not certain they can even read English. My experience with this app, my very first time using it, has been beyond terrible and I highly recommend you to use another service for grocery delivery..GLH3849Version: 2.200.2

Let me share my experience of getting no groceriesI placed an order today - about $80 in groceries. While I was pleasantly surprised with the fee structure and ordering process - that’s about where my approval stopped with this. As my order delivery time approached, I got an email telling me that my order is delayed. The new estimate time was sent. That time came and passed. I waited 30 min after the new estimated delivery time and my order said it was still in the store . I finally called customer service - and the customer service rep apologized and offered me a free delivery on my next order. When I explained to her that offering me a discount if I should choose to spend more money with them doesn’t rectify the situation. I asked her to go ahead and refund my order since she couldn’t give me an estimate on delivery and had no details on the status of my order. The net result was 3 hours later - no food and waiting 7 days for the credit back to my card. This will be the first and last time I order with them. Next time I’ll just drive to Publix and save myself the wasted time..Mrs I Love My MusicVersion: 1.30.1

Crap AppBeing “sheltered in place” in Atlanta due to the coronavirus, I decided to try this app and order online. I placed my order on a Sunday and got a confirmation of a pickup time window on the following Wednesday (fine, I know they’re very busy in these trying times) at the closest Publix. I showed up in the designated curbside parking near the end of the pickup window, called into the store and was told they had no record of my order. A very nice customer service person came out and I showed him the confirmation email, and he said I was at the correct store, correct time and that, yes, I had ordered ... BUT BUT BUT, some “third party” (i.e., not Publix itself) handled and processed the orders and they had not gotten it at the store, so no items were pulled for me. I was told to call the third party, which I did ... and the wait time was 69 MINUTES ... riiiiight ... I did nothing wrong, just wanted groceries, and I have to wait there for another hour ... I don’t think so ... I then cancelled the order ... THIS IS A TERRIBLE APP ... SHAME ON PUBLIX AND WHOEVER THE HECK THE MYSTERIOUS “THIRD PARTY” IS.LkpoloVersion: 2.18.0

Locked out againIn the past I have paid with prepaid visa gift cards and it’s been fine. Now suddenly I can’t. Over the past 48 hours, I have tried to order a total of 5 times and each time instacart has locked my account “because of suspicious activity”. I have done all the verification steps and even spoken with customer service reps who unlock my account, apologize for the inconvenience, and tell me my account should work now. I then go to order and have it all happen all over again. I’ve explained that I’m trying to use a gift card. I have submitted photo evidence of my ID and gift card together. But I still can’t use it. This is a HUGE oversight on instacart’s part. We have RSV and are stuck at home and can’t get groceries in person. This is beyond frustrating - especially since I have been in touch with customer service reps and explained the situation, so they know I am trying to use a gift card. Very frustrated and dissatisfied with the app and business..VditnaVersion: 2.169.1

Stole $100 and did not care to fix the errorI live in SW Florida where hurricane Ian came and destroyed everything. I barely have any more and what little I did have I was trying to use for food as we have no electricity or water right now 5 days after the hurricane. When I was placing the order I didn’t realize a small little box was checked automatically for an instacart + year subscription. I never checked the box but to scam and take advantage they automatically check it for unsuspecting people. Now my account is overdrafted and I can’t get groceries and instead of giving my credits or sending it back instantly I was told anywhere from 24 hours to 10 business days. It’s such a horrible feeling having no money as it is but now I have an overdraft fee and can’t get food for awhile. Please pray for us here in sw Florida. Do not use this app if anything use Walmart I regret using this service. It has taken what little I have left and even extra with the overdraft fees..Lovebunny47Version: 2.139.2

I LOVE Publix but HATE Instacart!Shopped at Publix for decades and there’s honestly no better produce or meat around. Recently I’ve experienced problems with doing my own shopping as I’m getting up in years. Thought things were fine until the Instacart app just decided not to work…wouldn’t process my debit or credit cards. I was being successfully billed for the monthly membership, but couldn’t successfully place an order. Many attempts were made to resolve the problem, many calls to Instacart over 2- 1/2 months. Those customer service reps are horrible; the rote reply is “our team will determine the problem and contact you within 24 hours.” I never received one single response to being unable to place an order. After five separate attempts to place an order, my last call to them was to cancel my Instacart account and thereby canceling Publix. I miss Publix, so I’ll try again with a new account. Walmart is pretty good now, but wow I miss the Publix quality..Complain-o mioVersion: 2.161.2

Loyal shopper at first, now I’ll never be backThis has always been a hit or miss for me, sometimes I didn’t get my order and would get someone else’s, but it was always rapidly fixed. Yesterday however I place an order at 5pm for a 7pm pickup. At 5:40pm the shopper starts shopping. I converse with the shopper and then suddenly no word again. 15/33 items are shopped and the shopper is ‘still shopping’ from 6pm to 10am the next day. No word from Instacart, obviously that information is false, and in the morning I contact them again after trying all evening. The customer service was a mess, they weren’t understanding me and it was a struggle to get my order canceled. At one point they told me she’s still shopping. Since…6pm last night? Doesn’t make any sense. I hate to be done with them, they’ve always been great, but that left a sour taste in my mouth..Regina DVersion: 2.200.2

Inventory issuesI haven’t had the time to actually attempt to use their service because their inventory compared to the publix website is so poor. The only sliced bread you can get is from the publix bakery no matter how I type in or go through the different categories (sliced bread for instance). When I do type in the brand of bread I desire which everyone in FL carries I get beef jerky. They have request field, but if I had to do that for every item it defeats the main purpose of using the service. The publix app/website has the item, and happily provides the aisle number. Other delivery/curbside apps also happily provide this item, which is why I’m going to use them over this one. If you’re looking for something specific like bakery items publix has (like cannolis) or laundry detergents then this is your app. If you’re looking for something else that everybody carries until they make some serious upgrades you better look elsewhere..NoicecoolVersion: 2.18.0

WORST SERVICE EVERI’m not sure if it’s the works or the customer service, but they screwed up my order 3 WHOLE TIMES. Like legit, the second one was a repeat of the first after the worker left it at the completely wrong address, then I get a redelivery and the redelivery forgot a whole bag worth $50 of stuff, and then when I said “forget this” and decided to call back and just get my money back and be done I get a rude woman with an accent so thick it’s impossible to understand and she’s all but basically accusing me that I’m stealing from them and almost had to argue with her for my money back for food I never received. So yeah needless to say I won’t ever be using this again. I understand mistakes happen (sadly more than twice on the same darn thing) but it was the woman who argued with me and all but accused me of stealing that did it for me. I honestly couldn’t delete the app and leave this review any faster..(^_^)Nattie~<3Version: 2.173.0

Terrible Delivery ServiceI ordered my wife lunch from Publix and made all the choices for alternatives or refunds if the items weren’t available. The main course for lunch was a cranberry chicken salad, the delivery guy didn’t substitute it if unavailable so a few sides minus main course was getting delivered. I tracked him to the location in the app and told my wife it was there then POOF order cancelled AT THE LOCATION. Apparently I needed to hold his hand up the stairs because I missed a toll free number call to my cell that looked like SPAM with no voicemail message left. Ordered lunch via Doordash and it was simple fast and on time. Later I get an email that said I’m getting charged $15 because I wasn’t available to take the call! I’ll dispute that charge with my bank and deleted the app. I love Publix but not this service, the store has nothing to do with and can’t help. Save your money and time - don’t bother with this app!.I dont care use any name!!Version: 2.118.1

Freezes up & no longer worksI’ve been using this app to make a grocery list based on listed ads for years. A week or so ago when I opened the app to make a list a survey popped up and I completed it giving good reviews. Immediately after that the app froze up and I was not able to see the ads or make my list. I find it quite ironic that after I highly rate the app it immediately goes bad. I don’t think the survey was a scam or bug as I have completed the same survey in the past with no problems. Once I open the app now everything I try to click on is frozen and doesn’t do anything. I have tried multiple fixes such as deleting the app and re-installing from the App Store and restarting /shutting down my phone and turning it back on. The other apps on my phone still work fine so I know it has to be something with the Publix app..Lover of music varietyVersion: 3.30.1

First and last timeI placed an order on here for the first time at 6:55 pm told my order would be delivered 7:55-8:55. A little later got an email saying the order was delayed 9:30-10 ok I’m not usually up this late but I’ll stay up and wait the hold is already on my card so wait it out right? 10:30 rolls around I call and they tell me they are still looking for a shopper in my area. I said the store is closed! They said well we can give you free delivery on your next order and have this order to you at 10:30 tomorrow morning. I was getting stuff to make breakfast for my family so that’s not an option. I had them cancel my order and I will go there myself at 7 am when they open! If I had known this from the beginning I would’ve just canceled and went before the stores closed. Not to mention the hold for $170 is now on my card for 3 business days! Will tell everyone I know not to use this..ShaechelVersion: 2.12.1

Couple kinks in the processIf an item is not available, you’d think it wouldn’t be offered. The app doesn’t seem to be in sync with the stock. And the prices are not the same as in the store. So you’re not only paying a delivery fee and a service fee and a gratuity but you’re also paying more per item. The app also says that The service fee is 5%, but it is charging me 10%. I was told to just call the next day and get it refunded. Plus when you enter the option of a 20% gratuity, when the shopper can’t buy the item because it is not in stock, then my total is lower, But the original 20% gratuity is the same. Some problems need to be figured out… It’s a great service to have when you really need it though. I can’t often get out because of health issues. So this is really really convenient for me and I do greatly appreciate it..Florida awareVersion: 1.8.0

Made me wait and didn’t deliverI placed an order before 6:30! I was told it would arrive by 9:08 at the latest when I was placing my order! After 9:00 it said my order wouldn’t arrive until 9:46pm! The shopper messaged me about replacing an item. I accepted the replacement. It said he was shopping for multiple orders! When I looked again it said he had checked out. When I looked again it said my order would arrive in the morning 😡! When I spoke to customer service she said my order was delayed due to them not having some items I ordered! That was a Lie! Not to mention I have never had a whole order rescheduled because they didn’t have an item😡 ! I ordered medicine because my husband and myself are sick! I needed that medicine! I would never have placed my order if I knew I wouldn’t get it until tomorrow! I would have gone to the store myself!.TheWaterWolvesVersion: 3.44.0

Items are marked up in appI made my first order and when reviewing I realized that I was overcharged $10 even when considering all service, delivery and tip fees. The agent on the chat told me that the reason was because there is a policy that the retailer (in this case Publix) can mark up the prices of individual items in the app. Meaning that although you pay for a service, delivery and a tip, the prices on the app are marked up but you won’t know until you look at the regular receipt upon delivery. You would have to do an item by item comparison between the instacart and store receipt to see which items have been sold to you at a higher price. My biggest problem with this mark up policy is that IT IS NOT TRANSPARENT! You would think that a service fee would take care of this or that you would know which items are priced differently than store prices..NubiapinVersion: 2.20.1

Lost the group cart featureUpdate. Now they’ve lost or deleted the group cart feature which was the best feature outside of being able to add instructions for certain items. You had a good thing going and I don’t know who screwed this up but they need to fix it. App is continually developing New weird bugs. It’s really annoying. Current issues include communication with the shopper not appearing in the chat box portion of the app if they send a photo all text disappears from the chat portion of the app. Also if you try to switch to text as your preferred method of calm communication once they close out your order, the app decides to then display an alert your phone for every message you take back-and-forth despite the order being delivered and on my kitchen counter my phone is blowing up with every text we made..Cartman SkywalkerVersion: 2.118.1

Wildly irritatingEvery time I place an order, there’s always at least 1-5 items that I cannot find in the search that I know Publix carries. To make matters worse, some items disappear on the app that I’ve ordered on the app before. It doesn’t show as “out of stock” or anything of that sort. It just doesn’t show at all when I type it in the search bar so I have to go back under my past orders to find it (which is also tedious because you can’t search for something specific. It is definitely not for someone with a busy schedule. By the time I finally type everything in I could have gone to Publix myself and saved money on delivery fees. Royally inconvenient. I hope it improves soon because these issues have been present for months..Roxygirl932003Version: 3.64.0

Be careful!They show you buy one get one free items and let you place them in your cart and even pay. Once your shopper is at the store they will message you and tell you that these items are not available and they preselect replacement options for you. Feels like they lure you in with false advertisement just to get you to buy groceries. You also have to pay delivery fees and pay driver tips as well. Not to mention that in the writing it shows you that prices are higher on the app than in store to cover costs for insta cart!!!! Use caution will never order like this again. How do we know the people in the store are sanitizing their hands while handling your groceries. Also they charged me about 30% more money to cover any issues but yet it takes them up to 7 days to refund left over balance??? Where is my interest for borrowing my money??.Jeffv1982Version: 1.19.3

Poor ExperienceRylan substituted a Fat Free Syrup for the one I requested which was not fat free. Fortunately, I was on the app while shopping started and caught the error. I asked this shopper to ask someone in the back to determine if they had any Fairlife 2% but gave an alternative if none were found and the shopper proceeded to substitute stating no one was around. I said I would call the store and have them check and the shopper proceeded to substitute another item without my approval and checked out. I called and the Fairlife 2 % was in the back. Unfortunately, this shopper checked out knowing I was calling on the milk and thus my preferred item could not be purchased. I wish there was an option to take back my tip of $5. My impression of this shopper is shopping as fast as possible in order to maximize profitability without concern for the customer..MystrivenVersion: 2.131.0

UnreliableI’ve used Publix delivery app a few times. I would say 85-90% of the time, something is wrong. Either a missing item, someone else’s item thrown in your bags, or most recently, I never received my order. I am sick with a cold and wanted to be responsible by not going to the store and spreading germs, so I placed my order. It had medicine, soup, and general groceries. I placed it around 5pm and it was supposed to arrive just after 7p. The shopper started, but halfway through stopped. At around 7:20p I messaged to see if there was an issue. She apparently had a problem and contacted help center, but never heard back. I was never updated. I had to reach out to Publix and ask them to cancel it. This was not resolved until 7:50p. Lesson learned. Just shop for yourself and wear a mask..LittleSunsetSweetieVersion: 2.144.1

Charged for forgotten items/poor customer serviceThe ease of use of the app is great, but the shopper that was tasked for my order did not do well. There were 5 items that were forgotten (probably due to unavailability) but I was still charged for the items. Instead of refunding me the money, they added it to my account as a credit which forced me to use their service again. I opted for pick up because I did not want to pay 7.99 for delivery fee- which goes against the social distancing recommended during Covid outbreak. I should have been alerted that the items were not at the store and the items removed from my list not charged for items that I would never received. I’m very disappointed with publix. I’m aware of the stress during these times but this is just laziness..Bianca TMomVersion: 2.18.0

Horrible Experience!Publix is fantastic, Instacart is horrible. My order said it was delivered nearly an hour before it showed up. It just gets worse! While I was on the phone with a Instacart asking about why my order said it is delivered but not at my home, Instacart was calling me, the rep said my driver can’t find my home they put me on a three way call where the driver proceeded to say she ran out of gas and was “having some guy that stay with me” deliver my groceries, I had to tell the Instacart rep that some stranger is not coming to my home and I refused the delivery, he acting surprised. The response was they’d take that driver off my account, but she’s still on everyone else’s. Two weeks later I received my over $200 back on my card. I deleted the app and will not use Publix delivery until they replace the dangerous, unsafe, services of Instacart with a more reputable company..Buffy 1967Version: 2.12.1

Horrible Customer Service & Inflated PricingMy order was completely messed up. I received some items I did not order, and did not get some items the app indicated I did. I had a paper receipt which showed a $30 difference in the totals. Apparently some of the prices online do not match what the price at the store. Their representative made it seem like I was lying about my issue. I also had to send pictures of the receipt and the items I received, for some dumb reason. I felt like I was dealing with an insurance rep rather than customer service. Do they get paid to reject claims or to resolve issues? It was very difficult to discuss these issues via chat (it took hours) so I asked for a phone number but was given one that was not working. In the end, I don't feel I got the appropriate refund back. I will never use this services again..RandomUser042Version: 2.20.1

Expensive and dangerousI had hurt my foot so decided to give this a try. I was upset with my first order because as stated on the app I payed higher prices to cover the service but they then charged a $9 service fee on top which is outrageous. They also messed up and charged me for both items with bogo deals. They fixed the pricing error but the rest they explained was they were a business...this was double charging. I decided to try one more time before my trail period ended and that charge is $149 for the year. The person that showed up at my door was not who they said it was going to be on the app. A person who did not work for them showed up at my residence. The solution? They offered me a $10 credit towards my next purchase. Hardly comforting after putting my safety at risk. Also useless considering I will never use this again!.Namless1234Version: 1.8.0

Horrible customer serviceI’ve been using this app forever, mistakes happen no problem. But the complete lack of customer service is ridiculous. I not only had an entire bag of groceries missing, I got someone else bag, and got an email saying someone would contact me shortly... no one connected me for days. I tried calling the number just rings and rings. I finally sent an email, finally got a response saying they needed more information? Um, ok? May 10th 31 items, 3:16pm delivery. I made the list of missing items the day of but have no access to that information now days later... and then no response 2 days pass and I sent another email!! I don’t understand how I got someone else’s bag of groceries I’m missing a complete bag of groceries and no refund no email... really? I won’t be using this service anymore. Extremely disappointed..Kaiteree369Version: 1.23.0

Poor Customer ServiceRude and condescending. My brother tried to use this service and his order got dropped not once but twice. When he called to have the issue resolved and possibly be refunded, he spoke to a person named Jason who thought it appropriate to belittle my brother while he was frustrated by calling him “bud” and “buddy” and told him- the wronged customer- to “keep it professional”. My brother called again after dealing with Jason to speak to a supervisor, and while speaking with her she started laughing at him. Unbelievably bad customer service, use with caution. If your shopper decides they don’t want to complete the order, you won’t be told why and will have to deal with rude incompetence to have the possibility of getting your money back. I’m surprised and a bit saddened that Publix is associated with them; Publix usually has such good customer service..Ashley10295Version: 1.13.0

Needs delivery improvementI downloaded this app and have used it only twice. The first time they just forgot to deliver the 32 nestle water bottles. The second time, they brought me Aquafina 24x water bottles when the order says 32 nestle water pack. On the bright side, they refund you for mistakes which I am satisfied with, but the service needs to improve..Name takenssVersion: 2.64.1

Wrong contry serviceThis is for US only.Kinosoo BorealisVersion: 2.54.1

Payoneer 💰Payoneer is an online payment platform that lets you transfer money from any corner of the world! A best and must have payment service for every blogger, traveler, freelancer, affiliate marketer, consultant, virtual assistant, business person, online sellers, and receivers. Earn $25 for free by joining Payoneer. Sign Up Now!AdvertorialVersion: 4.18.1