Arby's - Fast Food Sandwiches Customer Service

Arby's - Fast Food Sandwiches Positive Reviews

GoodArby’s is delicious Appetizing, savory, tasty, delectable, scrumptious, flavorful, mouthwatering, yummy, palatable, luscious, succulent, heavenly, tempting, exquisite, ambrosial, divine, toothsome, lip-smacking, finger-licking, satisfying, rich, spicy, sweet, juicy, tangy, zesty, aromatic, savory, pleasing, enchanting, delightful, rich, refreshing, gratifying, lovely, piquant, perfect, enticing, appealing, irresistible, sumptuous, tasteful, nectarous, fine, enjoyable, nummy, toothsome, superb, glorious, enticing, luxurious, lush, magnificent, marvelous, grand, royal, wonderful, awesome, excellent, impressive, fabulous, tremendous, lovely, ravishing, charming, splendid, classy, superb, A-1, blue-ribbon, first-rate, ace, champion, peerless, matchless, incomparable, rare, prized, prime, top-notch, top-flight, preeminent, distinguished, sterling, superior, paramount, stupendous, majestic, heroic, prodigious, divine, celestial, heavenly, blessed, sanctified, holy, hallowed, beatific, angelic, seraphic..Rowdy.SummersVersion: 4.26.4

Overly Strict Login Policies, No Saved Payment Methods, No Rewards Program, Passable Mobile OrderingOverall, it is a serviceable way to order ahead to Arby’s. It does notably lack any way to specify a pickup location in the store - forget cubside, you can’t even choose Drive-Thru. There is also no rewards program to speak of, so there’s no real incentive to use the app outside of some sparse deals that have been declining in value for sometime now. The most frustrating part is that I am constantly logged out of the Arby’s app and it even insists on two factor authentication even though nothing is saved on the app to make that worthwhile. I have to put in my card information every time I order anyway, so what benefit do I gain from being logged out every few days? Without saved payment methods or rewards to spend, bad actors have little to gain from accessing my account. The best thing that I can say about this app is that it is functional, but it is lacking some features that are standard in the industry..MooImAFoxVersion: 4.27.10

Needs workThe app is demonstrative, and attractive, definitely gets your order in well. A few notes: The app logs you out if you don’t order for a bit. Not sure exactly how long, but I think mine was maybe a week? I’m not ordering Arby’s every day, folks, I mean honestly. Wouldn’t be a problem if it weren’t for the external login, meaning you need a website to load, and that seems to take forever, even in good signal areas. Maybe it’s to encourage frequent patronage, but the yield is not likely worth the aggravation of customers. The combos and their component parts are in separate PAGES. What? Why isn’t there an option to make any sandwich a combo? Eliminate the need for a combo page at all that way. Very confusing the first time, looking at a sandwich and wondering how I make it a combo, a big to back out and noticing the combo section, then having to search the sandwich up again. Maybe that’s to encourage you to look the menu over more, but again, not worth the aggravation and very unintuitive..PicsnappelejaxVersion: 4.22.17

Ordering on the appNot being able to pick up your mobile order at the drive thru is very inconvenient. There are 4 reasons I could think of off the top of my head why someone would be inconvenienced being made to come in to pick up their order. An older person that has difficulty getting in and out of their car, a disabled person for the same reason, a single parent with children in the car and a sick person not wanting to spread germs. Also when I asked why an order done on the app had to be picked up inside the answer was I don’t know. If you are going to irritate your customers at least have a reason.NotgoodcustomerserviceVersion: 3.6.4

Your Best items should NOT be LIMITED time onlyI really enjoy some of the promotional menu items. It’s like a pattern, you put out a promotional menu item and I fall in love with it and then I go there for lunch multiple times per week and then one day, these items are no longer on the menu. I am 💔heart broken 💔 regarding the Mac and Cheese you all sold in 2023. It was my absolute favorite and hands down the BEST Mac and cheese anywhere. I have been waiting for a very long time and I’m still waiting for it to return and NO SUCH 🍀 luck 🍀 . Also the loaded fries that you had on the menu were my boyfriend’s favorite and NOW that’s gone. Sad times. 😞. Please bring back the Mac and Cheese at least for one whole season EVERY year and repeat that with your loaded fries..11Piper11Version: 4.29.7

SchoolI’m actually doing a short paper on mobile marketing for my college. I’m picking this app because it’s just a menu. It’s way behind in terms of competitors online ordering options and coupon availability. I wish you guys would take note of this, great food but get with the times. The app is lackluster and leaves much to be desired. The Facebook option to sign in doesn’t even work. This company still relies on coupon mailers to attract customers. I throw those things away and always forget them if I were to go to this fast food place. While I enjoy your food you’re losing valuable revenue dollars. You could be achieving greatness through mobile advertising such as that of McDonald’s. Anyways I wish you the best, but this app is too bad to pass up for critiquing in class by providing examples of business practices in advertising..Charlie47274849272Version: 2.0.8

Incorrect InfoI’ve been trying to use your app to narrow down restaurants where I can purchase your limited time country ribs sandwich. It seems as though all of your Arby’s stores do not offer the sandwich at this time. However when I walk in and talked with your staff at three different locations, they say they’ve always had the sandwich and it’s been available. I asked him if they had any shortages due to supply issues and they’ve said no. The app is very lacking in keeping track of information and making it available to your customer base. It would be nice to be able to use the app to track where we could purchase special order items as well as purchase orders online prior to going to the store similar to McDonald’s, Taco Bell, Burger King, or even Jack in the box..Crjdriver888Version: 3.5.2

Pointless appThis review is about the app, not Arby’s. I love Arby’s, as do the people who posted 5 star reviews. This app does not allow creating an order or ordering ahead. It lets you find a store. It does not allow you to then navigate to that store. So what does it do? The app ONLY shows you pictures of the food and thenutritional content. The app has coupons, but it does not have the coupons you get in email. It does not note special deal going on, like the 2 for $6, or $5 combos. The app is virtually useless, for all the things you would want an app for. The app gets one star. The second is because I still love Arby’s..SejohannsenVersion: 2.0.4

Can’t schedule pickup date / time with latest update.The latest app update says that it will now allow you to schedule a future date / time pick up for an order. however, when I try to actually place an order, the only options available for date and time are ASAP and ASAP. The app will not let me choose an actual date or a time for a future order. I’ve tried placing orders at a couple different Arby’s but I still can’t can’t change the date or time. apparently ASAP is the only available option when using the app? If I go online via a computer to Arby’s website, it will let me choose a date and time for any of the Arby’s locations that I choose but that doesn’t do me any good if I want to use the actual Arby’s app on my iPhone..Charles DeGaulleVersion: 4.7.24

Difficulty with appWhen using the app, it is slow to respond to commands. Recently, I was using the app and when I got to the payment page to use a card, I repeatedly got a a message stating the app was having technical difficulties. I tried paying with Apple Pay and got to the ‘order processing,’ but again received the same message, we are experiencing technical difficulties. Finally, I abandoned the app and ordered inside the restaurant where the cashier said they had no way to enter the June deal that was on the app. If it hadn’t been for the fact that I like Arby’s food, I would have walked out. Fix it so cashiers have access to ring up the online deals, and look at the payment page that won’t continue to the end of the process. Thanks..Marrinan55Version: 4.25.9

Lacking Customization in Ordering MenuCustomization that mirrors a dine-in, or at best, a drive-thru order experience equivalent. No one should have to ask for extra sauce (be it honey mustard, or the amazing red ranch, or even ketchup) upon arrival to pick up a pre-sealed bag. That completely defeats the entire point of ordering in the app, & its efficiency. You can’t even change a B&C to have a sesame bun. That’s absurd. This app doesn’t reflect the dine in experience. Usually, Arby’s will make it happen if you ask. Not in the app though. Inconvenience and inconsistency is bad business. The functionality seems relatively seamless, and the Ui Is clean. But this app is too basic. Have you seen ChickFilA’s app, it’s absolutely flawless and you can do things like ask for extra ice, or napkins? You can do better..PeaceLoveJoy086Version: 4.9.9

John ChurlikI love Arby’s! You guys are by far my favorite fast food restaurant. I’m a huge fan of the bacon cheddar roast beef with horsey sauce. I also utilize your mid day specials. I work for myself an don’t normally take lunch often an never right at exactly at 12 so they work out perfect for me. I even go out of my way to find an Arby’s. I will say I’ve had problems with the app. I haven’t got any offers in a few weeks. I’m not sure what’s wrong so if anyone reading this can help out an fix this or let me know why that would be great. Finally keep up the great work offering the best sandwiches around at a reasonable price in a short time. Thank you.JCBeefVersion: 2.0.2

Cashier SO HELPFULAt almost 80 I have trouble using apps. I tried to sign in to the Arbys app and it said I needed to create an account, when I Tried “create an account” it said someone already had that email and password! I was very frustrated and cashier was very helpful! Just hope I can do it myself next time! Really appreciated her help. I wanted to use the $5 coupon and try the new Arbys burger which I had heard were good! They were delicious and I would have missed the burgers Without her help! Thankful for her help!.Arbys fanVersion: 4.26.4

Why can’t you order sweet tea on the app?!?Very disappointed in our very first use of the app today. Our primary beverages we order from Arby’s include ice water and sweet tea, but neither of these are available to order on the app!! My husband did select two cups of “iced tea” on the app, and assumed it would be sweet by default as there was no option for sweet or unsweet. Once we got our order, however; both teas were listed as “unsweet tea” on the receipt. We realized we’d wasted money on two beverages we did not want. Whoever designed this app messed up big time, as many people prefer sweet tea. It should be basic knowledge that there are two options for tea. There also is only an option for bottled water, not ice water as I prefer. PLEASE ADD AN OPTION FOR SWEETENED TEA AND ICE WATER!!!!!.10pcNuggsVersion: 4.1.9

Limited Options for Good FoodsI’ve always loved Arby’s, but your devs should take a page out of the books from other apps. I’d really love to customize my sandwiches like I can in the store, and I like to order extra sauce too. For example, an order I would love to place on the app (and not have to walk in to explain to the back line) is a Reuben with Extra Sauerkraut and Extra 1000 Island sauce with the loaded curly fries (you can only do crinkle in the app :c ) with extra ranch sauce and easy on the cheddar sauce. I would also usually ask for extra buffalo sauce and get some horsey sauce too, but I can’t add that in the app either :/ If you guys fixed this, it’d easily be a five star rating, and I’d probably eat more Arbys..Ghlegend195Version: 4.24.9

No way to change orderI made a mistake on the order with the app. And I wanted to adjust it immediately after I submitted it. You cannot do this. I had to make a phone call and wait 15 minutes and hold to cancel the order and then when I got to the store I had to just place the order at the drive-through. The store had not even started making the mistake order and I am still waiting for my refund for my cancellation three days later. do not expect much help with this app from Arby’s. it is run by a third-party and very complicated to work with help links..What do you wantVersion: 4.9.18

Better, but still needs workThis app used to basically just give you their menu. Now it at least gives you mobile ordering and the option to use coupons and deals, but it needs a REAL rewards program like everyone else has (with points redeemable for free food) and the ability to have your order made upon arrival (something else the competition has), rather than the choice of immediately (great if you’re a block away, not so much if you’re not) or at a preset time 30 minutes or more in the future (which may mean waiting a while for your food)..Shawnaeby113Version: 4.9.15

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Arby's - Fast Food Sandwiches Negative Reviews

Would be wonderful and 5⭐️ if it worked correctly.I am frustrated with the Arby’s app. I just hope they care a little about the reviews coming in. It was working great when I first got it, I used it for about 3 weeks with no issues. Loved the 50% off coupon given a few weeks ago! Love the deal on the $1 sliders. I am unable to use the app anymore. It crashes EVERY time I try to go to my cart. I can’t clear the cart out. I can add items to the cart, but when I tap the cart icon the app force crashes every time. I can’t sign out of my account which I think might be a temp fix for the issue. So I have to delete and reinstall the app again, and I hope I remember my sign on information. Seriously you guys are a major fast food app you should have this figured out by now. If you could fix this issue I would give 5 stars because other than this, the app is useable and the UX isn’t bad. The weekly offers are great. I do wish there were more options such as ability to add needed sauces to order. You give them away for free inside so why can’t I have an option on the app? I also very much dislike there only being two options to get your food. Immediately or 30+ min later. I never get to the store at the right time. I always end up having to wait, sometimes 10+ minutes for my order even when I placed the order 15 minutes ago..CustomerReviewFraudVersion: 4.26.4

Coupons?UPDATED REVIEW: Restaurant added mobile ordering which was a big improvement BUT… COUPONS and DEALS PLEASE and actually have them and not an empty deals page! Once you add those it will be a very good app. ALSO, please follow the example of other restaurants like McDonald’s, Burger King, and Wendy’s that have unlockable food rewards. For example for every so much you spend you get points which can unlock free food. If you want me to eat at Arby’s more then do this otherwise I’ll eat at these other places which value me as a customer more than you do. ORIGINAL REVIEW: The restaurant is fine as I love the food. But 3 Major Issues: 1:) No option for mobile ordering - This is a must for a restaurant app and without it this app is useless. 2:) No Coupons / Deals - Your Arby’s app hasn’t had any coupons for a long while now rendering this app useless. Most other places have coupons / rewards. Why don’t you? Stop being greedy. 3:) No Rewards Program - The more you spend the more points you can accumulate to get free food. I suggest Arby’s Corporate study the apps from Wendy’s and Burger King to see how a restaurant app should be done. Because your current app is pathetic..Wants BetterVersion: 3.2.9

App seems to break if no nearby locations support online orderingOpen app for first time, then look at menu. Can’t customize sandwich toppings. Anything that offers a choice (side item, drink, 2 for $6) fails to load the choices; selection screen is blank. Only after further poking around in frustration, did I finally discover how to search for a location, and learned that apparently no locations in Colorado support online ordering. Maybe that’s why the menu is broken, but you’d think the app would be smart enough to either make the menu function by itself since it doesn’t prompt you to choose a location first, or else force you to choose a location first before being able to access the menu. It also would be much more helpful if the list of locations indicated which ones support online ordering. Currently you have to select a location just to see what happens, then go all the way through the ‘find a location’ process again just to pick another one, over and over until you run out of nearby locations without having found one that accepts orders, then delete the app out of spite for wasting so much of your time..Dogbert PrimeVersion: 3.1.5

Poor Service Through AppI placed an order through the app… Just a few minutes later, I get a call saying the items I ordered were not available. I ask them to cancel the order and am hung up on, so I go to the restaurant. No supervisor available (on a Saturday night no less). First, I am told I have to cancel my order through the app… For which there is no option. Then I am told I have to call… Where I show the employee on the app that the phone number given is for the store I am currently standing in. Finally, I am given a 1-800 number to call to get a refund. I understand that sometimes products run out, but the store should have to verify product is available before confirming the order and taking the funds from my bank account. It should not take a 10 to 15 minute phone call at 10 o’clock at night to get a refund for something that is not my fault. This app has some issues that need to be fixed and I believe this is going to be the last time I will ever use the app for anything. I also will not likely be stopping at Arby’s again anytime soon..Kcott84Version: 4.13.12

No Customer Service - Use At Your Own RiskThe basic functions of this ordering app are fine. Nothing too amazing, but mostly functional. However, the app and Arby’s have nothing in place for when something goes wrong. This means that if something happens you will end up having to fight for a refund, if you ever get one at all. My evidence for this is my experience using the app for the first time. Placed the order, went to pick it up, turns out the store had technical problems and had to close early. Things like that happen. Unfortunately, my attempts to get a refund from Arby’s have all been unsuccessful as the limited Customer Support for the company directs me to the store, but they can’t issue a refund because payments through the app are processed by a 3rd party. Sadly, this is a common issue with a lot of similar apps. Once again, the app works fine for the most part, but it has nothing built in for when things inevitably go wrong. A direct link from an order to customer support seems like an easy fix. Too bad it was left off the design table..A.BishVersion: 4.2.14

Bait and switch!This; concerning the store located on west Thomas, whose staff has been directed to not allow anyone, beside the names that are on each order, in which there is in NO indication of such on the Arby’s app! In other words this store has made up their own rules and set forth by (according to an employee) by their mgr; Karen Wagnor. It was explained to us this evening that this mgr had threatened her employees with their jobs if this inconsistency is not carried thru, putting THEM in the line of fire when customers show up and are not allowed the food they’ve ordered! The reason given to us was that this store had suffered fraud by certain customers so this mgr decided to make up her own rules! Then tells the employees not to “bother her” and to only give the hours she MAY be in the store! This system is egregious at best and ‘Better Business’ worthy at least! We also intended to contact Corp. to advise if these “outside of the lines” business practices she’s put into play! I’d like to add however that the employee handled the situation to our satisfaction, in which we are grateful!.Karena YMBVersion: 4.22.17

Hit and MissApp not working. Keeps putting $0 value for items and crashes when I try to select items to pay. Can’t order from the store bc apparently the deals have to be ordered in app and is full price on store. Going somewhere else for lunch. Previous experience: So Arby’s got the app to order food ahead of time. For the most part it works but whenever I use an app coupon and fulfill the requirements, it never works. I usually have to add way more items pass the minimum to get things to work or just randomly add and delete items to see if it will take. Incredibly annoying. Also, I’m not sure if app orders cause employees to throw tantrums, but I ordered on the app while in the store to skip the guy at the register. He had a cow about it and announced it obnoxiously to all his coworkers that there is a customer ordering food on the app while sitting in the store. I have no idea why. Maybe he was just a douche and is upset he works at an Arby’s as a career..PholuvVersion: 4.13.12

They don’t even care…Ordered from the app. Showed up 30 mins later. Well outside of the time I was told to arrive. Show up and the door is locked because they’re short staffed, so I proceeded to the drive thru. I get to the speaker and let them know I’m here for a online pickup. They say back that there’s nothing showing for any mobile order, despite me having a confirmation email. She tells me to pull around to the window. After waiting 15 additional minutes waiting to get to the window, I’m then told there that there is no order, and they could not make it without me paying again even though I was charged. I then called customer service to try and fix the issue. When I spoke to the rep, she hurried me through the refund process without even trying to save the order and quickly ended the call. The lady I spoke to sounded like she does this exact function all day. Disappointing. They say they got the meats, but I cry foul! Where’s the beef? 😒.Scarbys SourVersion: 4.1.4

App FYI - Improvement SuggestionAs stated in the title, this is more of a user FYI and developer improvement suggestion opposed to standard review. The app does not auto locate the nearest Arby’s nor does it warn you about previous location used, and therefore it is pretty easy to make in order to the wrong location. Add to that the fact that the app does not have an option to cancel your order you were only left with two choices. You can drive to the location or do you have to call the location to cancel the order. If you were able to do so, the store will only be able to not make the order. You will have to contact Arby’s customer support to convince them of your need for a refund. While I realize that this scenario can be avoided the app actually create a situation to where you are set to fail with no immediate actionable recourse. It would be preferred to locate Arby locations within your area, but just as well not have the app. Remember, the last location used and or have a built in ability to cancel the order. Also along the lines of app improvement, it would be useful to be able to modify your order in such a way that you can choose a regular bun as opposed to an onion roll. If these things were present, this app would be at least a four-star given the ease of utilizing the app to create your order..YeeHawWangVersion: 4.11.3

Horrible implementationThis implementation of an online ordering system is horrible… For example, if the store is open till 1 AM and you place an order at 11:49 PM and the order time and pick up says ASAP and you submit order and drive the 5 miles to the store all of a sudden it changes to the next opening time on the store. Also you can't choose a drive-thru pickup option, even if the store has the lobby closed. You also can't choose to add or remove ice from drinks on the order so when you show up to pick your order up, the store gets upset if you don't want ice in the drink because they already have the drink ready and they have to dump it and make a new drink. Also, if there is an issue with finding the order, you don't even have an option to cancel the order if it was paid for in the app. If these things get fixed, along with what others are suggesting, I'll change my review points..Jkbff24Version: 4.29.7

Makes it almost impossible to order deliveryLog in, start order, it immediately prompts you to choose delivery. But if you do that, it takes you to the website instead of the app where you have to log in again. Anything you’ve added to your cart is no longer there. Any deals you have are not available on the website. And it adds a delivery fee that isn’t mentioned in the app. If you go back to the app and choose pickup, it again prompts you to select delivery. If you decline and do pickup, you can access your deals. I genuinely don’t understand why you can’t do delivery in the app. Why does it take you to a different site? Why isn’t my cart saved in my account? Why don’t these two options speak to each other on the back end like they should? It’s so frustrating that I just decided to order from somewhere else..JadedMindVersion: 4.26.4

App never works rightThis app seems totally abandoned by the developers… yet they release special pricing and things through the app. In the 3+ YEARS I keep trying to use it I have only managed ONE successful order to go through ever. It always declines my payments which never makes sense. No matter how I try to input it or whatever card or debit I use, it will never work and the money is there for sure! Also constantly keeping outdated coupons in the deal section is weird. I will check and the coupon will be posted AFTER the expiration date so it was never usable at all anyway. It makes no sense. I wanted to get the special pricing recently from the app and they will not honor it in person without paying through the broken app so I just went elsewhere. I’ve managed to avoid going here for years now because they won’t take my money. But I’d love to actually order through the app and it work..Asdcp9Version: 4.15.19

No iPhone 6 Facebook login support?Tried twice to create account on iPhone 6 by clicking the Facebook login and the choose restaurant does not allow a selection during signup. Tapping the field anywhere across that section has no response. So the signup button never enables. Can not go past it. Who designed this? Frustrating Tried again using just email and not the easier Facebook login route. This time I was able to select a location but it would not allow me to create the account because it said my email was already in use. Most likely from the Facebook login attempts which never actually completed. Dumb Created a new email to login to the app and got all the way in just to see a screen that says no offers available at this time check back later. What is the actual point of this app? Most people get some kind of signup reward or at least access to some money saving coupons. This was a waste of time..Educated HumanVersion: 2.0.8

The app is crapThis app allowed me to order at a restaurant that was closed at 6 pm… made me pay with CC for a pickup order… when I got to the store at the scheduled 8:20 pm time, the store was closed… found out the next day that the store closed at 6 pm (I created the order after 6 pm)… then the next day I ordered from an Arby’s about 5 miles away instead of the one closest to me, the order then cost an extra dollar and 40 cents… but it gets better, the order I didn’t receive the day before was paid by my bank “I NEVER RECIEVED THE FIRST ORDER”… When I called Arby’s to complain, the customer service agent threw up an apology but didn’t have any real concern doing it, like reading a script. As I was telling her the issue she repeatedly interrupted me, then said my money would be refunded in a few days… I WILL NEVER USE THIS APP, NOR WILL I SHOP AT ARBY’S… THEY DONT CARE, THEY BARELY FIX THE ISSUE AND FROM THE ATTITUDE OF THEIR CUSTOMER SERVICE THEY DON’T REALLY GAF ABOUT THE CUSTOMERS.LoswatcherVersion: 3.4.4

First try at Arby’sI almost gave up without a sandwich or other purchase as I couldn’t get app to work. Then a fellow said try closing everything and trying again. Then it all loaded and seemed to be working but when I ordered the $1 fries, I had to pay for the sandwich. I tried several times, entering things in different order till I concluded you could not take advantage of more than 1 deal. When I removed the fries, and added a shake, then the sandwich was free again. Good thing it was an off time or I couldn’t have stood there fiddling with this for over 30 minutes. I said to the man that someone should be here who knows how this works because this is going to be on all month and if nobody can help the seniors who eat here, there are going to be many disgruntled people. This is almost as bad as the Wendy’s app, which never works nor do any of workers there know how to do it..Gyro girl 2Version: 4.22.17

Very poor customer serviceOrdered using app, was ready about 8-10 min later. They were very busy so we overlooked the wait. We were more than happy with our sandwiches…but the curly fries (literally every one of them) were about an 1/2inch long, dried and overcooked. They were all like that. We asked if they could replace it and also stated that we knew they were busy, so whenever. After several min. I went back up to inquire. Carter, very rudely and disrespectfully informed me that we shouldn’t have expected them to be relaxed, they were busy and the curly fries were fine. To which I responded that “I was used to having good customer service.” Manager must have heard the rudeness, handed him the curly fries (much better…wish I had taken a pic of the others) but, obviously didn’t instruct Carter to apologize for his rudeness. Very disappointing..Curlier23Version: 4.9.15

Can’t loginI can’t login on my iPhone. I’ve tried everything. Deleting the app and reinstalling, creating a new account with a different email, removing pop up blocking… nothing works. I don’t know what I’m doing wrong. It’s the only fast food app I can’t access on my iPhone. Maybe it’s because the login takes you to a webpage? I can, however, access my account on my desktop. In fact, I can login to all three emails I tried using on my phone. Weird huh? And, no, I’m not going to try using my Apple ID or my Facebook to login, I don’t do that. And, why should I? It should work with my email. It should work just like literally every other fast food app. And yet, it doesn’t. I guess I’ll just have to print my deals out on paper and bring them in to an arby’s and have them just look at me like I’m stupid or something. Or maybe Arby’s should hire a different app developer..TonyamabilecptVersion: 4.2.18

Gonna lose me as a long time customerThis app is almost akin to a 2010 app in that it doesn’t have really anything but a static page showing a menu. No deals are EVER posted in the app itself, you have to wait for an email, sign in multiple times just to get the deal added and it’s only good for a short time. ::thumbs down x 2:: McDonalds and Burger King always have deals posted within the app and doesn’t require you to constantly sign in every time you want to do something; this is a food app, not my bank. I always first look at the 2 above mentioned apps for deals and 90% of the time will go spend my money there. Oh and did I mention the lack of a rewards campaign? McD’s and B.K. have them and I’ve already taken advantage of them; def makes me feel like I’m a valued customer..Loco_EseVersion: 3.6.4

People, rate the app not the food!When something is good I believe in sharing that. When something is bad I’ll share that too. Is Arby’s food good? Absolutely! Does this app open and display without issue? Yes. Does this app do anything I can’t accomplish using Google or my browser? The answer is a resounding NO! I might as well use Yahoo search. Oh, wait. That’s useless too! I can’t order on this app. I can’t see what’s available at my local Arby’s either. To add insult to injury, Arby’s is what I might politely call stingy with offers. So what (besides eat up space) does this app do? I can locate an Arby’s. I can look at the corporate menu and the nutrition. I can also do that on my browser. So why, people, is there all the love for this app??? You don’t love the app. You (as do I) love the food. Stick to the facts: this app is useless. Arby’s: You might have the meats but you don’t have the offers..CJ19302Version: 2.0.8

Bad app. Bad serviceThe app doesn’t really offer very many deals, the ere are no reward points, and when you place an order using the app you have to wait at least 20 minutes for them to even start making your food. They won’t even make your food when they’re not busy if you order on the app, until the 20 +/- minutes are up. I’m literally standing here watching people come and go with their food and other employs just standing around doing nothing. They will not get my food and they won’t let you cancel an order after it’s placed. So I either wait an extra long time or give them free money. On top of that, it wouldn’t let me order sweet tea on line so I had to do a separate transaction for my tea. Arby’s is already WAY over priced and poor service at most locations. I will not be back..Emmamae918Version: 4.32.6

Suggestion(everybody out there reading this comment please let Arby’s know if you like these ideas or don’t, thanks) I can’t seem to find a condiment button in your app, maybe add buttons to choose what condiments you need on the side and how many. My second suggestion would be to lower your prices back down to the outrageous 2019 prices. I have went from buying Arby’s one to two times a week to one to two times a year due to your pricing. My third suggestion would be come out with some real discount coupons. The ones you have right now are useless and a joke, they are of no value. I guess a good example would be your two-for-one offer. If I remember right you’re charging almost twice for a single burger as it would cost for one in years past. Other restaurants have started doing the same thing maybe you should be the one that stands out and gets the better value for a meal. Overtime you’ll see a larger number of customers eating at your restaurant and dropping the other restaurants. Thanks for taking the time to read this. I have another suggestion that I would like to email you, not phone in, did I’d rather not make public so you can make it proprietary..Hybrid_MIVersion: 4.6.11

Horrible appThis app isn’t horrible, but it’s not good either. I’d put it at Eh at best. • It doesn’t save your card info so you have to constantly put it in. • It doesn’t automatically go to the nearest store or even let you set your home or favorite store. • It doesn’t let you cancel an order if you make a mistake like say putting an order in at the wrong location because the app didn’t put you at the nearest location. You have to take the time and call a number, go through prompts, wait for an operator, and then answer multiple questions to get the order canceled and your money returned. For as expensive as the food is at Arby’s, it’s a massive hassle. Especially when you’re in a time frame like a 30 min lunch. • And the worst of all is that it automatically charges your card the moment you place the order instead of waiting for you to arrive like most other apps. And since you can’t cancel an order without jumping through tedious hoops, you pretty much HAVE to go get it. Fix those problems with your app Arby’s and the app will be as awesome as your food and service. Sincerely, Mike, a loyal and long time fan..Captain bibtoeVersion: 3.4.4

What app are y’all using?For a company that’s marketing slogan is we have the meats - the app disagrees. There’s no way to add more than a single serving of any given topping (ie bacon). That’s y’all leaving money on the table. They also advertise up to $40 in savings per month within the rewards app. First time using the app - saved $3. Second time no deals available. Meanwhile you go into the McDonalds or Wendy’s app and they’re overflowing with deals. Every. Single. Time. Arby’s is late to the party and under-dressed. UPDATE: went to use the app for the first time in a while and now it REQUIRES a phone number “for my security” - there’s no reason to give a fast food restaurant your phone number except for them to blast you with text offers. Pass and deleted..Mytw0b1tsVersion: 4.31.8

Please Update Your App!I went to a local Arby’s that doesn’t close until 10pm and couldn’t place my order because the app said the restaurant closed at 9pm which it didn’t and caused me to not be able to place my order online for the free sandwich. Subsequently, the manager could not honor the coupon because it was an online order only. Please update your store hours to reflect their true closing times in the app and also when your app is not working allow the restaurant to use the online coupon in the restaurant. Just because your app has a flaw the customer shouldn’t have to lose out. Also, please let customers choose if they would like to choose a different bun instead of no bun because there is no option to customize that or add notes to the order..Tayjor00Version: 4.22.17

5 for $5We went to Arby’s today over at Davenport, Florida. Couldn’t get either of our phones to accept the DEAL. Went up to counter and told the girl our problem. She told my phone and tried to get the order to go through. She told us not to use the app. After she spent almost 15 minutes to get the order through then she couldn’t get the payment from the credit card to go through. I told her we will pay in cash then. She couldn’t accept the CASH payment. This is now the second time something like this has happened at Arby’s. Guess what. We left and went up the street to chick fila. No problem with the order or credit card there. ARBYS. Why send out these so called deals if your stores can’t and won’t honor them. Done with Arby’s. Rich NICOLOSI..Riderman3Version: 4.25.9

Useless appNone of the arbys restaurants by me participate in online ordering so this “rewards” program gives me absolutely nothing. Unless you order online there are zero deals or rewards. Even the things it lists as available on the restaurant near me like 2 for $6 deals the restaurant has no idea about and doesn't participate. Why is every deal online only why can’t I go in and scan it from my phone. If they are all going to be online only then why have stores that don’t accept online orders. Stupidest thing. I went from ready to go to Arby’s more often knowing they have deals and stuff with the app to leaving with nothing and mad at the company for the bait and switch. It’s 2024 how do you allow franchise owners to live in the 90s and not have online ordering lol.EarlyCuyler515Version: 4.22.17

App problemsI was ecstatic to find out that Kewanee Illinois was getting an Arby’s two years ago Arby’s finally came and I have been so happy except for the app has refused to acknowledge that Kewanee Illinois has an Arby’s so I cannot use it for deals or coupons. Arby’s is my favorite fast food I haven’t been able to use my app for two years now I wish you would please get this problem fixed I would sure buy a lot more Arby’s food if I could only get some deals little too expensive for me right now I am on a minimum wage job and don’t have much extra for food let alone fast food. please fix the app to include all of your newer restaurants or at least update the app to include everything a lot of changes have been going on in two years. Thank you for listening..Squeeky LeaVersion: 4.4.18

Probably the worst mobile ordering appI can log in with my Apple account, but not pay with Apple Pay. In fact, there's no way to even save your payment info once you've entered it! You have to put in your FULL card info EVERY TIME you order, which eventually you stop doing because why would you use something that's just a glorified menu app that lets you order badly? There are never any Deals, and when you place an order for ASAP, it could be 30 minutes out, and the order doesn't show up at the restaurant until maybe 10 minutes beforehand! Plus, you can't cancel the order, so you're stuck hanging out in the damned parking lot. This app makes me eat t Arby's LESS than I would otherwise, because it's so annoying. That's how BAD it is..BigMikeIAVersion: 4.1.5

DO NOT DOWNLOAD (Honestly a wast of data)Honestly the food is great at Arby’s. But I just can not understand how people are rating the app 5 Stars. I wanted to order through the app, and found that I couldn’t. Upon further inspection I looked through the other reviews and everyone is having the same problem. People can’t customize items, people can’t view prices and only because each location you choose says that it won’t support online ordering in that location, even if you wanted to order through the app you can’t. It was honestly a let down and I hope they update it soon but all I can say for now is I’m deleting the app, don’t download it.. Or I mean I guess you can, but you’ll see that it’s basically just an Arby’s locator app and menu … nothing more.CodeBK401Version: 3.2.9

Terrible app.This app is the worst. There’s absolutely zero rewards or incentives for even using the app. I used to occasionally find a “deal” on the app or use it to order ahead of picking up but I can’t even do that anymore. For months now…MONTHS….the app AND website have been asking me to update my phone number and email. Every time I do, I get a message that says “We apologize, our system is unavailable at the moment. We are working hard to resolve. Please check back shortly.” I’m done checking back. I won’t waste any more time attempting to use this app. I’ll just go other places where the ordering experience is easier and the rewards are better. Unfortunately, my days of eating at Arby’s are over. I’ve been annoyed with this long enough..DON'T UPDATE!!!Version: 4.32.6

“No locations” but there are 31So apparently this app doesn’t work in Oregon or Colorado (from another reviewer). I wonder how many more places it doesn’t work. There was zero verbiage on the app that lets you know the locations nearby don’t accept mobile ordering, it just says there are no restaurants in that area. The menu is laid out nicely so I’ll give you that. But your marketing and developing team seriously needs to read their reviews and take them into account to continue getting the business you want. I know it’s a chain but still, you could be bringing in so many more customers or returning customers with the ease of being able to order online, especially in these COVID times..MakeItCheerfulVersion: 3.6.4

App needs a lot of work!!I’m writing this as I love Arby’s and hoping they see what needs to be fixed. Their app development partner has produced a useless app. The previous app was just a menu and they’d fallen behind every other fast food chain offering online ordering and deals. This was a welcome update… except it does none of the things it’s advertised as doing. - No locations around me for miles and miles offer online ordering. Their franchises apparently are not ready for this. - The login/signup do not work. Every time you “log In” it shows you the same login/signup button and you’re never actually logged into your account. - Before I selected a location I tried their online ordering selection and I couldn’t even change the curly fries to crinkle cut fries when building a meal. It simply showed me a blank select screen. The same issue was experienced when choosing a drink. The basics of selecting a meal are broken. - There is no section for deals or coupons as any competitor has and as this app claimed would have. This app is in a sense a prettier version of the previous app where it was only used as a menu..ThisIsAaronVersion: 3.1.2

Could be betterThis app compared to other fast food apps is average or slightly under average. I enjoy going to Arby’s but the app is not one of the things encouraging me to go compared to other fast food. I don’t use the app often because of that so when I’m in the area and thinking Arby’s, I end up having to login just to view deals. I’m now seeing my order history no longer exists. Doesn’t help last time I tried to use the app I had to re-add my payment (which went through though the app tossed an error). If I didn’t check my bank, I’d have paid for food and not even gotten it. Last, there’s only 3 deal’s available. I think the average is 4 from what I can remember and it’s usually not anything noteworthy to remember..Lecora AlzurasVersion: 4.15.19

The AppI tried several times yesterday June 10, 2024 to place an order via the app. Every time I clicked “bag” the app crashed and disappeared. You offer these amazing “app only” deals and the order couldn’t be placed. I went in and spoke with an employee who seemed bothered by my question as to why. She told me the store has nothing to do with the app and I found that odd. I waited for my food and watched the employees work. The manager had a drive thru order that was placed via app as the customer was at the window to pick up her food and the girl on the register said she never received the app order. Cmon Arby’s, you must do better! America’s Roast Beef Yes Sir needs an app developer who can get this right!.SerkezmnVersion: 4.25.9

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