Bose Customer Service

Bose Positive Reviews

Best headphones I’ve ever ownedI have been putting off replacing my AirPods way too long and after using these Bose headphones now for a few days, I deeply regret not replacing them sooner. I know comparing these to wireless earbuds is kinda like comparing apples and oranges but the point is that there is no way to get this kind of audio depth and clarity with noise reduction offered by this amazing product. So comfortable. So easy to operate. If you have some sort of stigma about wearing OTE headphones in public, let it go. The fidelity and comfort of these headphones is unrivaled and you won’t give one rip about what others might think (who cares anyway) about how you look in public. You’ll be too busy enjoying the best audio experience to notice. I researched a lot of options. I initially bought some Sony wireless earbuds but returned them as they were uncomfortable and way too complicated to setup. So immensely glad I switched. Seriously this is one of the best purchases I’ve made in a long time. Don’t second guess it. Do it..DHawkmoonVersion: 9.0.4

Definitely shouldn’t have updated my QC earbudsI just unboxed my QC earbuds and tried them out for a while before updating them. I definitely liked them better before the update for what some might seem like a minor reason, but I think is important. Using the old favorites options for noise canceling control I think was the better move. I’ve never been a fan really of the announcements appearing for just about everything on the earbuds, but for the most part its been my experience that they stay out of the way. Keep in mind I’m upgrading from the soundsport frees, so the announcer isn’t new to me. It’s nice for calls and battery level, but otherwise I don’t want to hear it. It announcing every single mode when I’m cycling cancelation modes actually bugs me. It was not that way with the old firmware I upgraded from which used the old favorites options instead of modes. They were simply subtle changes you just heard without announcement. I know some would appreciate the announcements so they know what mode they're using, especially in a nosier setting, but I’d prefer being able to suppress the announcements. TL;DR I know what my modes would be, I know what order they would be in. I don’t really want to hear them read off when switching, especially if I’m listening to something quiet in a quiet room, as it actually becomes somewhat disruptive….Comander foxVersion: 5.2.3

Once I finally got connectedIt’s great! Omg I thought I would never get it to complete setup and recognize the Bose Home 300. I think it was a cord issue...the main power cord. I moved it around a bit and all of a sudden the Bose app is telling me to finalize setup! I finally saw a new screen with all kinds of options! My Alexa music is connected and I can just say “Alexa” and the Bose speaker does what I say. Now if you want to set presets while playing music from Alexa (not sure about other services) you can’t just tap “Set preset” in the app. You have to actually start your music from the app, not speaking telling Alexa to play whatever. But FIRST you have to tap the speaker image in the lower right corner, then select your Bose speaker, go to the music you want to play and you’ll see a “Set Preset” button...go from there. Maybe if it’s bluetoothed, like to play through Apple Music...then you could just press and hold to preset? Haven’t tried that yet. I’m afraid I might mess up the setup I finally completed if I switch to Bluetooth. I see in the latest update that you can now log in through your Apple ID...I haven’t seen that yet or how to change it rather and my app is up to date: 3.3.4. Hm.... I’m just so happy to have it set up and be able to play music and adjust the sound through the app while I’m outside!.RachelK2012Version: 3.3.4

Great App but you made a few mistakesI am an electronics engineer and after fixing several issues with the Soundbar 700 offered my experience for free in further design and development to team personal but was ignored. Now you have released a new version of the app but unfortunately you can no longer add any new gaming consoles because all of the drop down menus are cut and paste from the cable subscriber/provider list. You won't find Sony, Playstation, Xbox, etc listed. I did design, research and testing for a living and for a company like Bose to not vet the app software properly for products I paid @ $2,000 +, then I have to fix my own issues with the non functional arc port is completely unacceptable. I have all the details and documentation of my flow chart troubleshooting steps and notes. Your rep is aware of this along with the email chain of communication. Being ignored when someone is clearly more qualified than any of your support technicians is not very responsible to your customer base or respectful to me. How many people are still having issues that I could have helped? I even offered to help with any product evaluation, to find the flaws because that's what I was paid to do..Morsel727Version: 3.1.6

Bose QC HeadphonesThese headphones are exactly what I was looking for in sound quality, comfort & noise canceling capabilities! They stay in my ear comfortably when I’m in the field grinding my tail off. Almost nothing can interrupt my music with the noise canceling on 👌🏼. The new update allows you to boost the bass or the treble and that just brought the experience to the next level. Charging on the go is easy and fast. The touch Options are excellent for when you're hands free 🙌🏼 Occasionally I do have a little trouble with the left headphone not connecting but I imagine that can be expected from time to time with any wireless headphones. I did purchase the three-year drop/spill warranty so I’m sure they will take care of me if this becomes an issue in time! These headphones live up to my expectations! Will recommend..Adam MoroneyVersion: 5.0.2

Glitchy app & no way to email BoseToday, after having enjoyed my Bose QC45 headphones for 3 years, suddenly the sound quality became noticeably garbled and horribly unpleasant. This occurred while listening to music on my iPhone, my iPad, and my digital piano. I figured the speakers were somehow blown, and so I bought a replacement headset. So I was baffled when my brand new Quiet Comfort headset was just as garbled on all the same devices!! I finally found a headset review that said Bose was aware of a problem with their Bose Music app causing distortion, but had no remedy. So I realized I didn’t absolutely need the app to run either headphones, and I deleted it and restarted each device. Lo and behold, NO MORE DISTORTION with either headset on any device!!! I then tried redownloading the app, and I no longer had the same distortion problem. This has cost Bose some money, as I now will return the new unnecessary headset, and I almost abandoned Bose altogether. So not only was the app software responsible for all this hassle, but there is no easy way to report this problem to Bose, hence this app review. Bose, you need better software and better feedback avenues..Av8rdaveVersion: 10.2.6

Apple Music And Accessibility Support?I've always been a huge fan of Bose products, their sound is unparalleled, so I was excited to try out the Bose Home Speaker 300. I have yet to receive the product, but am already having some issues with the app itself. First of all, there is absolutely no Apple Music support within the app itself, which is unfortunate as this is a deal breaker for me. I wanted to use this in conjunction with some homepods in other rooms, and the only way to play my Apple Music currently is through Airplay, which I don't understand, as it seems like Apple Music should be an easy enough service to add to the list of available services. More worrisome than this, however is the usability of the app for Voiceover users. I'm blind, and rely ONLY on my screenreader, yet my fiancée, who has partial vision had to scroll through the list of available music services and click on them for me, due to some unlabeled buttons and Voiceover not reading things correctly. I'd like to see these issues properly addressed before fully endorsing this app and product..Amyceline1820Version: 3.0.0

Bose Products are Great but App is glitchyI’ve always preferred the sound of Bose products over other speakers & home entertainment company’s products however since they’ve become more and more dependent on software to control them the annoyance factor has greatly increased. Most of the time, when I don’t have to use the Bose app to do anything, I still enjoy my Bose C products. But when I have to access settings and interact with the Bose app, my frustration level jumps to a 10 very quickly. I installed an upgraded router in my home so I needed to change my wifi settings. Everything went smoothly until I discovered my Bose products were not staying connected. The Bose products keep dropping connectivity from within the Bose app. This is an example of the main frustration I frequently experience with Bose’s software interface. Additionally Bose no longer connects properly with Alexa. Again I’ll remind you that every other home item is back up & running smoothly but not Bose. 😡.MN LionessVersion: 10.3.13

Connectivity problemsUpdate to my review. Latest app update and firmware update have made connectivity a lot better and the sound issue has been met by adding an equalizer to the app. Those are an improvement, I hope to see in the future a app that can connect to all the soundbars and the Bluetooth speakers and also that setting the noice cancelation to zero will disable the mic so that the wind does not disturb the audio when I’m outside . For some reason the headphones always forget my settings to have NC off I am updating my stars from 1 star to 3 It takes this app forever to find my qc 700 headphones. I have to force close it and try again and again. Bose you have lost my respect and this was my last Bose product in this life time. You used to be cutting edge and Therefore all my devices are Bose but now you are sloppy, releasing crappy software and second class devices. You don’t respond to your customers concerns and wishes. Why do I have to use 1 app for my headphones 1 for my soundbar and another one for my portable speaker..Leo_MaggVersion: 3.3.4

There’s a few thingsAll and all the apps pretty basic. You connect your headphones and boom, done. The only thing that’s a little disappointing is the product itself. The sound is amazing, and I love the variety of colors and the quality, but I’ve recently had some trouble getting them to connect to my iPhone. It’ll say it’s connected, and I can hear when it says “battery 50%” or something like that, but when I try to play my music there’s no sound. I wanted to skip to a certain point of a song, but when I did for some reason I couldn’t hear it anymore. I had to connect and reconnect these things at least 15 times, I even had to clear my device list on the headphones and forget the device on my phone. Lucky it eventually worked, but things like that can become very annoying when all you want to do is listen to a song. All and all the app is good, just mind the product and make sure you get a good model and everything..Youthkid23Version: 10.3.13

Suggestions to developerA few suggestions to make the app and hardware better. 1. I would like the option to turn off the power-on and power-off chimes. Plus the chimes when it disconnects or connects to Bluetooth devices. If anything, the ability to moderate that decibel level would be helpful. I think the chimes are too loud. 2. In my settings I turned off “background app refresh” for the Bose Music app. I notice when I launch the application it doesn’t connect to the headphones. I need to “swipe up” and completely close the Bose Music app, then re-launch and the headphones will be connected to the app. Sometimes I need to power cycle the headphones too. -I wish the connection between headphones and application were more immediate- 3. Serious bug with changing the noise canceling settings in the app. It won’t let me set the pre-sets appropriately. I would like my noise canceling favorite-presets to be 0,10,0 or 10,0,10. It won’t let me do this pattern. Please fix. 4. I would like to charge the headphones and still use them. Currently the headphones cannot be used while charging. 5. Idea: I have a computer with a usbC port. I would like the option to connect the headphones to the computer via usb-C (male-male cable) so to charge, send audio and even send voice data. This could make them a wonderful business headset. Teams, Skype, Zoom etc. 5. Auto pause music when you take the headphones off..Chad1289Version: 3.3.4

Nightmare to connect ,But…The first time to archive the pairing process was a nightmare,the headphones weren’t connecting to the app,but once paired everything was working perfectly,this was in my phone,the app in my iPad wasn’t working properly and the pairing was not successful after many many attempts,that’s why I was trying in my phone,and after like 3 attempts everything was pairing and working smooth,I would like to make a complaint tho,why I can’t connect my Bose QC35II to this app and control the headphones from here,why this app is different to the Bose Connect app,I think is better if you guys merge both apps into one,my Bose 700 and Bose QC35II are my only 2 noise cancellation headphones and it is kinda ridiculous that I have to have 2 different apps to control devices that have only one generation of different,please make a software update for QC35II to support this app..El 1 :)Version: 4.5.4

We didn’t know! But we do now!We didn’t know about all the cool stuff! We bought a new TV and added our Bose sound bar that we have had for several years on the TV. We had never really did more than hook it up and just listened to a great TV sound. Never trying any of the cool things that Bose has to offer with or sound bar. Big mistake, huge! We (well my husband) started exploring what all that the system was capable of doing! We now have both or phones hooks up and can listen to all kinds of music, podcasts and so much more. We want to thank you so much for all we are able to do with this amazing sound bar!.Pam.SmithVersion: 10.4.7

Good app but needs a few QOL featuresThis is in general a good app. Pairing works well and most features are fine. My huge problems are: 1) I don’t like the default of high noise canceling for the Favorites. Noise canceling really throws off my balance and I like to keep it at a nice 3-5 out of 10. However sometimes I like the high canceling. It is really bothersome that the “Favorites” automatically puts your number one favorite as the highest noise canceling. I just cannot figure out how to have the highest noise canceling be on favorites #2 or 3. It auto-sorts and really drives me wild. I really want the ability to set the default noise canceling to a lower 3-4 while still being able to go up with the side buttons. 2) There should be the ability to remove the tap and hold functionality. I like to lay on my side and always accidentally trigger the “you have x hours of battery left message.” I see that this is a customizable button in the app (you can change it to do something with your voice assistant) however there is no third option to just disable the button. Small feature with huge QOL improvements. All in all it’s a good app and good headphones. These are just simple features which would significantly improve my (and hopefully others) experience without having any large changes whatsoever..ZacharyPorterVersion: 4.2.4

App works wellI like the app. It’s simple but works and I love that once you connect the headphones (QC Ultra) it is automatically connected when you open the app. Most other headphone apps (except Sony’s and Sennheiser) have a delay like they don’t know they are connected and you have to wait until they figure it out. Layout is simple and easy to navigate. Not a fan of the robotic voice for announcements on the headphones but you can turn it off in the app. Overall works like it should, although I must say I only have the one headphone so I can’t see how it works for multiple devices. Also a fan of the fact you can toggle on/off the multi-point connection as I don’t always want it connected to my iPad. Handy feature that only Bose and Sony utilize..MahajoVersion: 8.1.3

Requires App Restart to ConnetThe app will not recognize and connect to my NC 700 headphones unless I close the app and relaunch it each time I use the headphones. This failure to connect is with the headphones already connected via Bluetooth to my iPhone 11. It ends up being a minor inconvenience but should have been corrected by now. I have tried forgetting and reconnecting the headphones and factory reset the headphones but the issue remains. Once the app is connected it works as intended. It is very basic when used for headphones but offers no EQ: one size is supposed to fit all music genres, recordings, and personal tastes. I use it primarily to switch the connected devices, and it does that very well once the app connects. It allows me to toggle connection between two phones and a computer, shutting off connection to my personal phone at work, and my work phone once at home..Pmd0325Version: 3.2.2

Landscape UI on iPad?Very useful app, easy to use and the features set seems “just right” to offer control without overcomplicating the UI. Could the Bose developers please consider implementing landscape support, especially for iPad? On tablets the most common use case may be watching videos in landscape orientation, and it’s, well, disorienting to see the sideways UI when switching to the Bose Music app to change settings. If the device is docked to a keyboard, it becomes necessary to remove it from the keyboard, rotate it to portrait orientation, and then dock it again, just to change a basic setting. Either that or deal with a sideways UI. This app has a very simple and clean UI, so it should be very easy to adapt it to work in landscape orientation..Frantz LisztVersion: 9.0.4

Good appUsing app with Bose 450 home speaker. App setup was lengthy but fairly worth it because it consolidates multiple streaming services and assistants into one, meaning you have to link your accounts from those services to this app. I struggled to get Google Assistant to register but after many apparent dead ends in the setup, finally got it to work. The end result is my speaker works great and everything is in one app. It also uses WiFi rather than just Bluetooth meaning I don’t have every text and phone call also going from my iPhone to the speaker and the speaker is not dependent on my phone being present to work. I do wish the Bose app would allow you to fast forward in a track. It seems you can only advance fully to the next track..MugglePhatVersion: 4.1.1

Occasional Connection issuesMost of the time, my quiet comfort II earbuds work just fine. But every now and then, the app just refuses to connect. I get the tone in each earbud and the message that the battery is 100%, but they just refuse to connect to my iPhone. The app shows a spinning wheel under “connecting“ and after a while just displays hints for “connection help.” I will put the earbuds back in the case and try again. Same result. This will happen four or five times, and finally, I will go into the Bluetooth settings on my phone and force the connection that way. The next two or three times, it will work just fine. It’s really maddening. Earbuds are not far from the phone and there’s no interference from other sources. Frustrating..Logres0Version: 8.0.6

5 starsIt helped me learn more stuff and gadgets about my headphones.Aiden_breaking_pointVersion: 10.6.6

Feature neededAdd ability for equalizer to change based on ANC level ex: 5,-1,4 with 0 ANC 6,0,0 with 10 ANC.D.TaurasiVersion: 5.2.3

Need auto power off option for QC earbudsThe app is good in general. The missing thing is auto power off option for quite comfort earbuds. There is no way to power off the earbuds. I use for 30 minutes in the morning before going to work , and battery capacity decreases from 100 to 90 percent in that time frame . So I don’t insert back into charging case to avoid frequent charge of battery from 90 capacity to full. Do I leave the earbuds on the counter and when come home from work 8 hrs later, the earbuds capacity decrease to 10% or even zero even though the earbuds where on the counter and not used at all. Problem is that there is no workaround to shut off the earbuds. I think Bose should add auto power off functionality like the one for QC 35 headphones. Otherwise the earbuds will be a toss in the garbage due to battery deteriorating. Bose please add auto power off for the QC earbuds. Other competitors has this important feature..AbujeheelVersion: 5.2.3

Great appThis app is great, it gives you so much more options for audio use it’s so good! Btw this is a complete honest review I’m not a bot..K8N4231Version: 10.5.7

Best for there headphones!!If you open the app you can see what you are listening to and your battery and them!! I love mine so so much!.VadybearVersion: 10.5.7

Bose is the bestMy new Bose speaker malfunctioned . I procrastinate sending it in to repair because I live in the bush so the round trip to fedex drop off is 3 hour drive. Several months past and I was ready to drive the speaker to the nearest FedEx drop off . That day I got a email from Bose saying they would just send me a new speaker . It arrived in my mail box today . Bose rocks ..Luxor Corrals at Spur ValleyVersion: 10.5.7

BoseBeautiful technology.Joe structuralVersion: 10.5.7

Bose headphonesLove the app easy to use, and the ultra quiet comfort headphones are amazing 💜.HaileyrdeVersion: 10.5.7

Easy use and set upDoesn’t crash and is very easy to use..NoootryagainVersion: 10.5.7

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 13.0.6

Bose Negative Reviews

Absolutely terrible reliabilityI have a multitude of Bose products from the old waves to the latest and greatest 900 sound bars, the portables etc. as stand alone devices these are great. When you try to connect multiple units to the same network (Home Wi-Fi) they fall TERRIBLY short. There’s always some sort of connection error, network error, loss of control, on and on. I literally packed up everything we owned by Bose and brought to our offices where we have fiber for internet and some sort of outrageous speed capability.I had thought that I had a network/Wi-Fi issue at the house. NOPE, exact same issue; failure to connect, failure to communicate, failure to group, failure after failure. When I finally was able to get them to all see the network, the lag is astounding, I will pause a song and five minutes after it’s done playing and onto the next song it will pause. Forget about trying to group things as well-absolute joke. As a final insult, the LP player my wife has will play on EVERY cheap Bluetooth device we have, but the Bose just won’t see it. VERY, VERY disappointed in Bose. Love the sound, hate the app and all it’s uselessness. So much so I have deleted all three of these from all of our devices and just use these as stand alone units. Seems to be the only way it will work..THE COMANCHEROVersion: 6.3.3

What is happening with bose?I don’t understand what is going on with this company over the past year. This app used to work beautifully with my QC Earbuds I. Now, I’ve been through three (3) pairs of the QC II’s since they keep developing a problem where the audio switches between sides after they download a firmware update from this app. This has taken loads of my time and now the third pair won’t even sync with this app. Actually, as long as I have the app on my phone the earbuds won’t work properly at all. It’s literally the opposite of how $300+ earbuds are supposed to behave and it’s extraordinarily frustrating. I’m not going to go through sending this pair back to get a 4th pair because clearly this is an issue with the entire product line and/or app. Also, when I’ve gotten on Bose customer service to return the first two defective pairs, it took significantly longer and the service was significantly less helpful that it was even a year ago. All of my experiences with bose customer service before had been great. Now it’s crap too. I guess I’ll just keep these as noise cancelling earbuds only, which is not worth the price. It’s a real bummer because I used to love bose and their products. Hope whatever is going on gets fixed but I’m not holding out hope for that.Rrrla34Version: 8.1.3

Huge fatal bugGot a new phone. Installed this app. Accidentally missed (during the blizzard of pop-ups) the “grant local network access” prompt. App now thinks it can’t see my existing speaker network because it isn’t on wifi. Manually toggled the setting, no change. Deleted the app & reinstalled & made sure I clicked it this time, no change. Deleted it, rebooted my phone, reinstalled, no change. I know the problem is my phone because when we installed the app on my wife’s new phone it works just fine. Everything is fine except my phone will now forever think this app isn’t allowed network access for some reason. Contacted online support, they want me to either (a) remove the products from my old phone (which is impossible because I traded it in) or (b) send them back all the speakers for a software update (which would accomplish nothing) or (c) re-add all the products to the app, but I can’t because the first thing it says is “grant wifi access” or (d) have Apple repair my phone ?!?!?! Hundreds of dollars worth of equipment & dozens of hours of set-up & configuration time are now down the toilet because someone missed a unit test when building the app..JimJohnMarksVersion: 6.2.5

App is okay but wish there weren’t two…I’ll start off with both apps, this and bose connect, are awesome with the features provided between the fine tuned noise cancelling settings, fitting guides, and EQ adjustments (lack of “find my” is worrisome though). That being said, it seems somewhat absurd that the QC 35 II headphones and QC II earbuds require separate apps when the headphones were being sold until not all that long ago. Really just downright an annoying experience for two otherwise great audio products with otherwise functional apps… seems like a huge miss in product management. Even if the experiences can’t be merged, at a minimum seeing the devices I have in the other app and redirecting me there when I try to manage them would be a slight improvement. Hate doing this after great customer service and amazing products, but this is just not what a premium audio product should have software-wise. edit: lowering an additional star as the pairing has been unreliable. Thinking of returning the buds at this point but going to give it a shot now that it’s finally working..Max271828Version: 6.2.5

Quietcomfort 45 not workingI bought a pair of quietcomfort 45s in 2022 and they are the best headphones ive ever owned. however, im not sure if its the app or what but every so often i get that little voice that says "ready to connect to another device" shortly before disconnecting from my phone completely. not sure why it says that but once it happens, they wont work for weeks, just the same saying over and over again "ready to connect to another device" almost immediately after turning them on, i can barely use them for 5 minutes if that!!! ive never connected these headphones to any other device except my phone so it's incredibly frustrating not being able to fix this. ive tried deleting the app and redownloading it. turning my phone off and on. tried everything, nothing works. just have to let the issue resolve on its own like the first time which is NOT a good look for bose. $100+ on headphones that pick and choose when they wanna work... might switch to apple headphones soon if i keep having these issues.Omg_haleyVersion: 10.3.12

Bose Connect app constant failsThe Bose Connect app is one of two Bose apps I use. This Connect app is for newer hardware, so I compare the performance of this to the performance of the older app with older hardware. This app is so failure prone that it gets 1 star. First complaint: after how many years of Dark Mode on iOS and this app does not support it. Turn it on at night and you get a full white screen at full brightness. But the biggest failure is the constant disconnects and failures to reconnect. The failure to reconnect happens about 80% of attempts. Then, once it finally connects it will run for a little while, from :10 minutes to 2 hours and spontaneously disconnect. Then you have to go through the long failure-prone reconnect process over and over. Sometimes it will simply not reconnect so you wait a day or two and try again. And then repeat the whole process. I fell back to using the older hardware which works with the older app and that system works correctly 100% of the time, so it seems the company can make successful hardware-software system, just not with this app..Dano3006Version: 10.5.7

Great product, Next to worthless appLove my Bose sport earbuds, great sound quality, love it. The only issue is that they refuse to automatically connect to my phone when I put them on. My AirPods could do it, my bose earbuds can do it 5% of the time. Either I go through the hassle of putting them in my ear, then open the app, earbuds back in the case, then restart the app with my case open. Maybe that works, sometimes. So often it’ll search endlessly asking me to make sure my product is on, near, and Bluetooth lights flashing. Ironically the only way I’ve found to get them to connect is just via the traditional Bluetooth menu in my settings app. Still I have to reconnect my everytime i want to use my earbuds. Awfully inconvenient for such an expensive product. To top it all off, if one looks for help on the app, it sends the user to the product purchase page just to remind me how much money I’ve spent on a product that sometimes works. I love my Bose earbuds, I want to love using them, but this connection process suuuucks.AndthenandthenandthenVersion: 6.3.3

Getting WorseEverything started out fine about a year ago, my Bose 700 headphones were working fine with no issues. But then came the November 2020 update. It promised better battery, my battery is lucky to charge at all and/or go above 1 hour. It promised a resolve for the red/white internal fault light, every morning when I wake up, I go to my headphones and that’s what I see. I’ve attempted a reset multiple times but of course that did nothing. I check the firmware, it’s up to date. I check the app, it’s up to date. I check my phone, it’s up to date. So what’s the problem. I understand if anything else breaks in the headphones but come on, charging is something so simple that you had to over complicate. So I contact Bose support and tell them what’s happening and told them that I attempted a reset multiple times, but for some reason that’s the first thing they told me to do. Bose, I bought these headphones when they were $400. For that much money, I would at least expect good service. Do better because without customers, companies don’t exist and/or die..Mae913Version: 4.2.4

The app works fine butI got the Bose quietcomfort earbuds as a gift and I’ve been using them for a couple weeks now. They work fine and the noise cancellation works really well, but there is no way to disable the touch buttons and voice control in the app, and even though I have Siri turned off on my phone the voice command still activates. This has become very frustrating as I have been accidentally activating the touch buttons so much anytime I go to adjust an earbud or move my hair. If I’m not sitting in one spot totally still I will need to readjust them fairly often, and it’s difficult to do that without hitting the buttons. I just wish that the buttons were toggle-able. Other than that the app works great, probably wouldn’t actually rate the app a one star, since my frustration comes from a mix of the app and the product, the app alone is probably more deserving of like a 3. I’m just really frustrated and want the company to see this and I couldn’t leave the review on the website since I wasn’t the one who purchased it..This Girrrrlllll!Version: 5.1.5

Accessibility!I have purchased the Bose 700 surround sound bar and the rest of the components that go with it! I even bought other Bose smart speakers. Oh LOL I spent about $3500. Which I regret 100%! As I am blind there are no accessibility features in the Bose apps for those who are blind or visually impaired! We do not have 100% control all over its features only thing that I can do in the my Bose app. Just press play/pause. Other than that I think those that we can’t comprehend to use all the features that the side of people do!! Both have other apps with no accessibility Milton to want to work with voiceover on the Apple Pay products! A app that is poorly designed is a bad app! Bose should take those who have disabilities in mind as well as the sided! I do not recommend this for anyone who is blind or visually impaired or is hardware as well. As you need the apps do you realize all the features! It was difficult setting it up with the app. And did not get a choice if I want to set up Google or Alexa! And please forgive me if there are any incorrect misspelled words or sentences. The iPhones AutoCorrect thinks it knows best..Daredevil0551Version: 3.4.1

Just a tad bit disappointing. 😕My family has been been using Bose products since the 80’s, so it was only natural of me to upgrade to the NC 700 at some point... which I did. I was super excited to get these and download the music app to really experience what these thing are all about. It worked well for 12 days until one day out of nowhere my headphones where logged out for no reason at all, and I can’t to connect them back with the app again. Whenever I try to connect it the tells me “product authentication failed”. I’ve gone to the Bose website to see if I can find any way to fix this issue. I’ve tried many of the different things that were suggested to troubleshoot the issue and they have ALL failed. I’m not sure what has happened, but I am slightly disappointed. I see that others are experiencing this too. People spend a decent amount for Bose products to say the least, and for them to experience this...whatever it is... is kind of sad. It is an issue, but it’s nothing that can’t be fixed..Some dude that has an iPodVersion: 3.4.1

Problems with expensive unitsFirst off I want to say I love Bose. But for a 200$ earbuds it is failing. How does an electronic not have a factory reset so I can update or retry if something failed like on my noose cancellation earbuds. My buds were working perfectly and then I updated and sync with new updates now my ear detection doesn’t seem to be working. They said would do a replacement but I’m not living outside usa and my friend just brought me this unit. For $200 all the units should automatically be updated and re checked to make sure everything works. Very sad so I give 1 star because ever electronic should have a FACTORY RESET. NOT just a simple reset. Hopefully Brazil will help me replace it but I really doubt it. And the USA headquarters said I have to do it in my own instead of them really helping me. Very sour customer service. My association status is incomplete and service has no idea how to fix it. I uploaded a Different app as suggested and it keeps bribing me right back to the first application I setup. Poor poor service especially for an expensive product..App hellllpVersion: 6.1.1

FRUSTRATING!When they work it is BLISS!!!!! I bought the Bose QC ii in April 2023. Installed the Bose app and they worked great. Within 24 hours I was on a 2 hours flight and at the beginning of the flight the blue tooth connection stopped. After uninstalling the app and re-installing, the earbuds worked for 8 months (with minimal usage) then this last month (the 9th) started to use them regularly and everytime I use them the Bluetooth connection drops after 30 seconds of connection. I have uninstalled and reinstalled the app a dozen times (following internet trouble shooting tips) and still the earbuds lose the Bluetooth connection. My belief in these are completely gone. As a consumer, I’ve always held to the belief that if I would buy again given the opportunity, that is the most impactful statement I can make. Bose does not have this endorsement, I will NOT be buying Bose ever again. I will accept the the local convenience store earbuds rather than being a Bose consumer. Not a great, nor good, not even a mediocre experience..BtyckVersion: 9.0.4

Bose App Causing DisconnectionPurchased Bose Quietcomfort II Earbuds and they were working fine for months. As of two weeks ago, they were constantly disconnecting from my phone right after saying they were connected. Whenever "forgetting a product" on the app and "forgetting a device" in bluetooth settings, and then attempting to reconnect the earbuds via the app, the device would then have "LE" in front of it and whenever I tried to pair it wouldn't stay connected to my phone for more than three seconds at a time. I finally found a fix, which is doing the same steps as above with the exception of only connecting the earbuds to the phone via the phone's bluetooth settings and not the app. The app does not allow me to maintain connection with the earbuds but normal pairing via settings does, which leads me to this conclusion: the app no longer works with my earbuds making it useless and it needs a software update to address this issue..Xctual IVersion: 8.1.3

Don’t like the newest updateI can’t live without my noise cancelling earbuds. I’ve got autism and adhd, and use these in class to focus. I don’t know how I survived the entirety of high school dealing with people tapping their pencils and chewing gum in my ear. These have been a godsend. However, I don’t like this update that I got without warning. Before the update, when I double tapped on the left earbud, there was just a simple beep and it would cycle to the next noise cancelling preset seamlessly. With this new update, it mutes my music and says “quiet” or “aware” then plays the music again. I really don’t see the point of this change. I mean, there’s only 3 possible settings (now 4, but that’s still small). It’s not hard to keep track of which one you’re on, I don’t need my earbuds to remind me every time I turn down the cancelling for a second because my teacher started talking more quietly. It’s doubly annoying that changing the noise cancelling level now interrupts my music. When the advertising for these earbuds centers around their quality for listening to music, it seems counterintuitive to update them to interrupt your music when they previously didn’t. I’m not normally the one to complain whenever an update changes what I’m used to, but come on. This change is a net negative. The only good thing is the one additional preset, but I don’t even really need it. All I need is min/medium/max for noise cancelling..Popem111Version: 5.0.2

If it can do something don’t restrict the userI just bought some new very expensive QC Ultras. I previously had 700s. The 700s were good but I used them every day and they bit the dust. The app allowed me to change noice cancellation or even turn it off at will. I liked that. I assumed the QC ultras would be similar. They were not similar. First of all, modes? Cute. Good idea. Why can’t I name them whatever I want? I don’t need a mode for my commute. I need one for when fly and one for when I’m coding and one for when I need to be ready to respond to someone. Why can’t I turn off noise cancellation? I don’t want it on all the time or passthrough if not. I bike a lot. Wind reduction is okay, but I bike very fast down hills. Why can’t I turn it off completely? It’s annoying. It can do it. Why can’t I, the user, configure my headphones to do the things I know they can do? The sound quality? 10. The connectivity? Consistent. The wear? Comfortable. The app? The user experience? Disappointing. Please fix..AlternateiOSDeveloperVersion: 10.3.13

Works but frustratingI have the Bose NC 700 headphones. This app is ok but there are some bugs that are consistently annoying that make this app frustrating to use. - Recently app has been noticing that my headphones are connected even less frequently. - Settings are not persistent. I want to set wake word for Alexa to default to false, and have the shortcut (long press on tap pad) report battery life to me. On a reboot these settings are lost, wakeword turns on, the shortcut defaults to toggle it. Other suggested improvements (this may be specific to NC700s not the app): - Allow a shortcut to force swap the “streaming device” so I don’t have to interact with the app or try to do weird things with my media players to get my headphones to switch from playing on my phone to my laptop - Allow a shortcut to disconnect the secondary device. This would help so if my headphones are hooked up to my tv and I want them to connect to my laptop I can hit connect on laptop rather than touching app. Complaints before most recent update, mostly fixed after update: - App frequently can’t find headphones when they’re connected over BT. Solution is to close app from multitask pane and re-open. This takes about 10 seconds and I have to do it frequently. - BT connections take a long time to load adding to this wait time. When I want to switch connected BT devices or simply switch which one is streaming I don’t want to have to wait 30 seconds every time..PherbphoebesonVersion: 4.1.1

Loved before the updateI can’t really figure out why we no longer have the option to control the level of noice cancelling ourselves. That used to really come in handy, for example, when I got on a flight and put my headphones right in, but then they started talking on the speaker and I could quickly adjust the setting. Now it feels like I’m not getting to use the headphones how i want to because they’re limited to the settings on the app. Sometimes I like to walk and have the noise cancelling higher or lower, depending on how much of my surroundings I want to hear. When walking in downtown Chicago I feel safer with lower noise cancelling so I can be aware of my surroundings while crossing the streets, but the new update only gives the option of turning the noise cancelling on or off. I hope they fix this. These headphones aren’t cheap and it’s nice to have the ability to customize them as wanted / needed.BrludiVersion: 5.3.10

Worse app everSeriously, this app is completely useless! It is absolutely not user friendly at all. Unfortunately, you spend good money on the soundbar and speakers only to get a worthless app that you have no choice but to use. If there was another way to use the soundbar and speakers, I assure you that I would! Their customer service is even worse than this app! I’ve been a Bose consumer for more than 25 years, but after my experience with this pathetic app and their dismal customer service, I’ll spen my money elsewhere and I highly suggest you do as well. If you haven’t opened your new speaker system and you’re reading this review, save yourself a LOT of problems and headaches and just return it back to the store. Bose will NOT help you with any issues you have and you’ll NEVER find anything referenced online in this app to fix ANY issues. Run away from this app and Bose in general. That’s saying a lot coming from a die hard Bose consumer of more than 25 years. I’m returning my soundbar and speakers as soon as I can!.AddictedtoSolVersion: 4.2.4

Great Headphones, Horrible SoftwareSome of the worst software in terms of basic functionality and quality of life. A roundabout process to re-connect your devices which are already connected to your phone anyways. I’ve used a variety of Bose headphones and earbuds for years because I find them to be more comfortable and have better sound quality than most competitors. That said, I’ve had recurring issues for years that no software update has fixed. All products will disconnect during use, say that they are connected but in actuality are not, or only one bud will work. Every other day at this point I am going into settings to forget and reconnecting my devices. It’s incredibly frustrating for what should be a seamless process. App features are otherwise can be a little handy, but that requires the impossible task of getting your phone and the Bose app to correctly read and understand what’s right in front of them. Impossible..The Ad GoblinVersion: 10.6.6

Unintuitive and painful Bluetooth experienceBose dropped the ball on this one. They tethered this app to the listening experience of the QC Earbuds and made the native Bluetooth setup require use of this app to change sources and to adjust the noise cancellation. This nets a horrible user experience that prevents adjustments when changing sources from iphone to mac or any other device. When the source is changed to anything other than the iphone, you lose all the necessary features to utilize the product. Not to mention there’s no way outside of the app to change sources let alone utilize the product without the app dependency. The bluetooth listening experience should be untethered to external software. That is how bluetooth is meant to be used. The app dependency is a shameful attempt to enforce arbitrary and proprietary software which negates a positive user experience. For this reason I don’t recommend purchasing the QC Earbuds or any other bose product that enforces this dependency..SanfrAnonVersion: 5.1.5

Extremely DisappointedI have loved the quality Bose has brought over the last decade. I’ve purchased at least 5 Bluetooth speakers, and 3 pair of noise canceling headphones. My old QC 15s still work wonderfully, but I wanted Bluetooth capability, so I bought the Bose QC wireless Bluetooth Headphones, and it’s been a nightmare. I encountered a problem with this app when switching the “auto shutoff” power option to something other than the default “never”. My earphones would now shut off automatically whether music was still playing or not. So I tried switching the setting back to “never” shut off, and it won’t stay on that option. It immediately reverts back to whichever time setting I chose last. I contacted Bose, and they sent me out a new pair that not only did the same thing, but also had no sound when using the accompanying wire option (other than a clicking sound). So I sent them back and received a third pair, and although these at least work with the wire this time, the auto shutoff option is still buggy. I’m beginning to think it’s the app, not the headphones. But I was walked through with a representative after the first pair failed, and we removed the app, re-paired the headphones, updated the headphones… nothing fixed the issue. I’ll be contacting Bose tomorrow, but at this rate, I’ll never buy another Bose product again..SinCityBluffratVersion: 10.2.6

Multiple problems with App & NC 700 Head Phones!This is only my second day (first full day) trying to use my new NC 700 head phones I bought last night, and already I’m reconsidering this purchase. Here’s why: 1. ditto on mattgraf58’s and other reviews. App doesn’t rotate for iPad’s orientation. Like him I typically use iPad in horizontal view. Very annoying! 2. Instructions for my Bose NC700 Head Phones to pause devices on the app so you can switch between connected devices does not work. Pause button doesn’t respond. I have to completely disconnect and reconnect devices to switch. 3. Connecting to devices takes way too long and must try multiple attempts to connect to the app. When NC700s are connected to my phone the App doesn’t recognize it is. 4. When hitting conversation button on NC700s it only mutes it for a few seconds and then comes back on. Adjusting volume on app doesn’t work either. Had to just take head phones off which defeats the purpose. I’ve always been a big fan and customer of Bose, but this app and the 700HPs needs work. I would have thought Bose would have fixed these issues before releasing these. I have 30 days to return, so I will give these a good test before returning, but if it’s this difficult just to use the head phones I will probably be returning these for the Sony WH-1000XM3s. Will update review later..P51aceVersion: 2.3.2

Awful Control (or lack thereof)I’ve tried using this app with my Bose 700 headphones and I feel like I lose complete control every time I open the app. It’s very glitchy and can’t decide if it’s connected to my headphones or not. The worst part though is that it will change the amount of noise cancellation applied to my headphones randomly!! I’ll open the app while listening to music and it’ll interrupt my music and change what level of noise cancellation my headphones go to without warning, it’s awful. I have to turn of noise cancellation completely in order for it to not do that which pretty much defeats the purpose of the headphones in the first place. There are a few other flaws that I find annoying but nothing as bad as changing the settings of my headphones with no warning and without permission. Love the headphones and love Bose, but please develop a better app that will enhance the products rather than making them frustrating and almost impossible to fully enjoy..JujuxjulesVersion: 4.2.4

App could have been a bit more efficient.In the audio settings - bass and treble, the volume control should have been included here as well. Sometimes when trying to get a good balance; bass, treble and volume have to be adjusted accordingly. So we have to go into Audio settings for bass and treble, exit the audio for the volume, and then back in to the audio if necessary. Tedious back and forth at times. Should there not be a mute button in the app? When a turntable is used as an analog source for the amplifier, the stylus needs to be brushed between record changes. A muting feature will prevent the harsh brush-to-stylus noise from outputting through the speakers. When selecting an Audio Source, a contrasting colour could have been used to highlight the selection. It is quite difficult to differentiate the paler shade of grey from the already pale shade of grey for the audio source selected..Experienced in GuyanaVersion: 7.1.5

I don’t even know where to beginThe frustrations involved with using the 700 headset and this app it is saddled with are so numerous and multifarious that I don’t even know where to begin. The audio problems I realized were caused by having my headset connected to a mobile device and my MacBook at the same time. The insistence on connecting to multiple devices at once every time I turn on the headphones, leading me to alleviate the previously stated problem by manually turning off the bluetooth on my iPad before switching to my Mac. The fact that Bose can’t even be bothered to make a landscape view for this app, which on an iPad with a keyboard case is the orientation I’m using 99% of the time. Seriously, add a landscape view man... I can’t even connect these headphones to my Windows PC... The experience of using these headphones has been so marred by the need of this app that I will probably never purchase another Bose product in my life. Turn it around or you’ve lost a customer..Maximus QuaestorVersion: 4.1.1

Never workedI have been endlessly frustrated with these earbuds and with this app. Never has a piece of Bluetooth technology been so difficult and had so many connection issues. I don’t know if I just received a faulty product or what (my mom got the same product and has not had these issues). The product will disconnect randomly. I might’ve used it earlier in the day, but when I put them on again they suddenly won’t recognize my phone. Reconnecting through the app is an hour-long process where I have to reset my product, the app, my phone, or all three several times. Additionally, the earbuds will go in and out in random areas around my house. I’ve lived in old houses before and never had a problem with any other Bluetooth device. I’ve had this product for months, and it’s ridiculous that almost every month I have to reconnect the product to my phone..Em’s CornerVersion: 8.1.3

Great earphones marred by mediocre appPurchased top of the line QC noise canceling earbuds after I had a poor experience with Sony’s offering particularly the control app. I thought the highly respected Bose brand would include a app with less bugs. I was wrong. For example, The earphones are supposed to have a mode where the noise canceling function is disabled when only one earphone is in. However on multiple occasions with only one ear phone in the noise canceling remains on (2nd is in the charging case) When you open the app to see the noise canceling status sometimes it lists it as engaged sometime it shows it fully off, however in the later case when you tap the nc level to high setting it stays the same then decreases once you finally pull the level back to zero. It would also be nice to have a simple equalizer somewhere in the app..JobdarbinVersion: 4.5.4

Software is UnstableThe sound bar is great when it works. We had issues getting the sound at to turn on, but finally figured it out. Then after 3 days the sound just stopped and we couldn’t get the sound at to turn on. We thought it was a cable problem, but no. Called Customer Support and the got the system working after turning on and off various features in the App. Tha soundboard worked for a day then stopped again. There doesn’t seem to be anything specific that triggers the stop in sound. At first we thought it was a timer in the App, but turning that off only resolved the problem for a couple of days. For now we are just turning the App off and on when the problem occurs and that seems to be working. But after spending $900 on a sound bar having to deal with this issue is beyond ridiculous. Extremely disappointed..H2OLvrVersion: 5.2.3

Very dissatisfied with the new QC Ultra EarbudsI am so upset with my new purchase. I loved the old earbuds, they were amazing but after 2 and a half years the battery was drained. With the QC Ultra people cannot hear me well, it’s so frustrating, I contacted support because they were not working properly and I told them they needed to change them, they tried to fix the issue, it worked at the beginning the but quality of sound for the recipient is terrible. I wish they had just offered to change it because I immediately notified Bose of an issue. Now there is not way to fix this microphone defect and nobody helps me. By the way, the instructions to set up the rubber are useless. I expected outstanding quality and service but I didn’t get it. I have 4 other Bose products that i love but I am seriously disappointed with the earbuds that are essential for me for my business..MclifestyleVersion: 9.0.4

LoopI love Bose products, but this app is something else. My home speaker will connect to Wi-Fi, but every single time after that step, I receive the infamous ‘Something happened. Please try again later. Product activation failed’ error. I have done everything humanly possible to fix this to no avail. Yes, I have endured that it and my phone are the only two devices connected to Wi-Fi, but “activation” still fails. What gives?! I wanted a smart speaker, but a Bluetooth one! Why does it even need to “activate?” More importantly, why do we even need to create an account and download an app just to use a speaker (or sound bars)?! When the so called activation fails, it renders our expensive purchase useless! Once successfully connected to Wi-Fi, the products should automatically “activate” OUTSIDE of the app. Whomever thought that was a good idea, please give me some of whatever you’re smoking!.Kylie857Version: 6.1.1

Horrible appNeed the app to control the sound bass treble etc always crashes get to adjust stuff once in a while. Tried the delete the app and reset sound bar and now it won’t even find the sound bar wish I bought a Sonos.Avg -JoeVersion: 10.2.6

Rename it as Bose Faulty AppSo many issues with this app, makes you think where to start from: 1. Keeps saying installing updates does nothing 2. Says cloud sync error everytime you open the app after force closure 3. No support whatsoever is available until you wait for 1 hour on the phone technical support 4. Bose Music renamed as Bose but all soundbar and home theater docs still show Bose Music as the app and makes everyone wonder where the fish to find this on AppStore! All in all, Bose faulty app!!!.JairamkamathVersion: 10.2.6

Will not connect to sound bar mo matter what i do, I’m returning the soundbarI have messed around with this app and the sound bar for two freaking days and I am sick of this. Why the hell do we have to always connect everything to a stupid application just to get the sound to work properly. I’m going to another sound bar..GhcgvghVersion: 9.0.4

Screen rotationScreen rotation is a must have for the iPad when you are using this app to control the L1Pro. Please update asap….MrjonsongVersion: 7.2.6

DécevantPous le prix que le produit coûte,il ne sont pas capable de faire une application qui fonctionne Toujours en train de reprogrammer Incapable de les grouper il ne sont jamais syncro et la j'en passe. J’aurais du opté pour sonos plus de choix d’appareils et mieux.256F45?6Version: 7.2.6

Horrible appHad major problems connecting to my iPhone Xr. Jumps in and out of connecting. Then I lost access to Amazon music when I switched wifis. Reinstalled app same problem. This is not intuitive at all. Reinstalled app on my iPhone 14 and now it has been updating for 2 hours (and says few minutes left for last 1.5 hours). I guess reinstall app one last time and see if it works. Not sure why so buggy..DiscomagicVersion: 7.1.5

Spend 15 minutes at the gym every day trying to connect earbuds before your workoutSometimes it just never works and I work out with no music or podcasts..KibbleeeeeVersion: 10.3.13

Terms and conditions make you agree to absurd levels of privacy invasionThe terms and conditions for this app allow Bose to collect data on everything you listen to while using them, as well as all noise it hears around you thats used for the noise cancellation. Considering that I find this unacceptable and won’t agree to it, it means that it’s impossible to control my 500$ headphones, since this app is the only one compatible with them. I find this unacceptable and an questioning my headphone purchase at this point. They don’t work properly without the app and often cut out or disconnect unexpectedly. Very disappointed in Bose for this one..ChakjdsllakdbVersion: 10.3.13

Latest version can’t connect to speaker anymoreApp has become useless as it can’t find my sound bar 300 anymore. I even tried to download it on a separate device and it failed again. Strangely it didn’t even ask the local network permission..WeAreIAmVersion: 10.3.13

Listen to +++ customers, major bug with last app updateRecurring loss of Bluetooth pairing with iPhone. QC buds are now functionally useless. Only since last app update, buds work fine with my laptop and my phone still pairs fine with other devices... Tech support had the gall to tell me it’s the buds that are faulty and to buy new ones, of course just a few weeks post warranty lol… I gave up, what useless customer service. Please debug your app before you bleed customers, better yet get rid of the app-based pairing altogether.Nickname999996Version: 10.3.12

New updates keeps erasing Login infoNew updates keeps erasing Login info and will not show devices until I log back in. Just need the headphones to work without an app to keep messing it up. Also not available on Apple Watch making it useless on an entire platform..H_Y_453Version: 10.2.6

Frustrated!Clunky app, which consistently hangs and randomly stops playing. Speakers regularly go offline and need rebooting. Have to group speakers upon each use. Can’t set that as a permanent option. No logic to settings and features flow in the app. Help documentation useless for where I live: Canada, some are not available here. Just reinstalled the app because it wasn’t working, and now it hangs on the intro screen. Quick to tell me where I can get info on new products and deals though!.LisaLmfVersion: 10.2.6

Bose 700 Auto Off Setting Not WorkingI can’t change the Auto Off and there’s no way to reset these things and no firmware update in site. Headphones shut off after 1 hour of no activity, so instead of noise cancelling for work I get 1 hour of noise cancelling than the obnoxious CELLO SOUND or whatever it is blaring in my ears. I mean, life’s good, but when you pay for expensive headphones to cancel the noise so you can work or sleep and they stop working after an hour and power down in a totally counterproductive way, it’s bad within its scope of the world. Bose spends more on branding than software. In 2024. When companies are spending like crazy on AI and Bose is like “but is there a more expensive agency that can do minimalist marketing design? Let’s make sure the new version has a Mad Hatter inspired Purple and Green option that everyone knows will be steeply discounted in 8 months for people with high self-esteem/who use them exclusively in private” At least go the Apple route and sacrifice all app UI for reliable functionality, it’s a better tradeoff. Beautiful icons though, great rebrand guys!.BallsuponyaVersion: 10.2.6

Fix your app pleaseThe only way I can use my quiet comfort headphones is by deleting your app…. Suppose to be one of the best audio companies in the world read your reviews and fix this #<>%*!< app please.Kirnel1234Version: 10.2.6

Rarely Works AnymoreUsed to work, now logging in is a crapshoot at best. Bose needs to do away with needing an app to control a device. The amp is useless now..MchekalukVersion: 10.2.6

Impossible de connecter mon casqueJ’ai tout essayé dans les derniers semaines, je suis les instructions à la lettre, mais impossible de connecter mon casque Bose QuietComfort 35 II. Je ne peux pas recommander les produits Bose à mon entourage si je ne peux même pas accéder à l’application..MaekoJapanVersion: 10.1.6

Worst app for the most expensive earphonesWhenever the app is running i either lose connections to the earphones or get dropped music. Everytime i need to setup the system, i need to download the app, set it up and remove the app. Running on an iphone 15 max and latest ios..LitoBVersion: 10.1.6

Can’t control my devices anymoreSorry I don’t want an account. I paid for devices that I can’t use anymore. Unacceptable..MatLVersion: 10.1.6

Forced update?It seems the app went through a forced update after which I could not get Bluetooth working. I’m sure if I work with it I’ll get things up and running but adding a ton of friction which is frustrating (Bluetooth is already an imperfect and frustrating piece of tech at times)..Cory Olsen twinsVersion: 9.1.8

Bad updateSo you updated your app. Which signed me out and now the sign in screen just freezes and the app won’t work. Well done..DjmhVersion: 9.1.8

Bose QC 45 stopped working out of nowhereBattery seems to work as the white like blinks on and off but no voice telling me power is on or connecting. Rebooting it does not help. I expect the last update has caused a glitch. Please fix.AinjillVersion: 9.0.4

Expensive Ear Buds Poorly made appApp keeps forgetting the device. Guys, 430 Canadian but the app looks like a ripoff of Bose. Getting the basics right is essential before creating extra ordinary ones.AgfsgfsgngVersion: 9.0.4

Terrible ConnectionHeadphones are theoretically great but they are constantly disconnecting from the phone so basically useless..Dharma sharkVersion: 9.0.4

Constant Pairing IssuesI often have difficulties pairing my bluetooth headphones to my iphone. There’s no rhyme or reason as to when it happens, but it happens regularly. Sometimes the connection is randomly lost. It may take 5-10 minutes to fix, after several reboots. The constant waste of time has left me with no desire to continue using my headphones (which sadly I quite enjoy when they do work)..YoyoivoyoVersion: 9.0.4

Probably the most unreactive appStep it up bose.. cant connect whenever theres wifi changes or it stutters between different channels.. youtube-netflix-laptop.FiwodmrqpzkifpwVersion: 9.0.4

Soundbar worksApp is garbage. Won’t recognize the soundbar or set up. For $1200 cdn go buy another brand like Sonos.Bull2routVersion: 9.0.4

Renders Quietcomfort II Earbuds UnuseableThis is a terrible app. Bose should be embarrassed. I own the $300 Quietcomfort II earbuds which work great UNLESS you install Bose’s app. If you do, they will disconnect repeatedly, fail to connect at all and just not work right. I had it installed and I thought something was wrong with my earbuds. I did some research and discovered it was the app not the earbuds. They work great now. I will never again use this Bose app. Bose: do better..CDNPatriot250Version: 8.1.3

Thanks Bose. Not.App update went south. Timer kicks in after 20 minutes and turns TV off. I can fix that. What I can’t fix is the Soundbar 300 becomes unresponsive after that occurs the first time and I have to do a factory reset (soft reset does not work). Just another garbage app!.KdjeVersion: 8.0.6

So much connection issues with earbuds 2Like title says, so much issues with earbuds 2. Had to go to Reddit to figure out to uninstall this app and use Boson test flight app. Such a shame as the earbuds 2 are perfect… finally now that I use boson..Joey AndresVersion: 8.0.6

Samsung TVSince the update I can no longer connect to my Samsung TV. What's up with that?.Pleasefix6Version: 6.2.5

Ipad userMake a landscape version can't be that difficult.Morgan.YeatmanVersion: 6.1.2

UselessDoesn’t work at all..Jackie26280Version: 3.3.4

A jokeThis requires an account to be able to change input devices on your headphones or update the firmware. Absolutely unnecessary. Additionally, it dosent even work. The Bose connect app worked perfectly with my QC35s, but this app has to constantly be reinstalled to work with my NC 700s. What a joke for a pair of $600 headphones..AlexanderR1Version: 3.2.2

Terrible!Everything was working fine! Then they update the app, they lost my account, lost my products, now I have to create everything from the beginning again. Waste of time…. All this because they updated their user agreement! Make it easier to agree to the user agreement!.Dave_091Version: 10.5.7

Sad appWorst Dahm app ever, crashes so often & requires tons of updates. No time for this. Fix this crappy app.Sir Chuck BVersion: 10.5.7

Useless - connectivity issueThe quiet comfort II earbuds get booted out immediately after connecting on the iPhone app. This issue has been reported on various forums thousands of times with no real useful response from Bose (other than the boiler plate response “keep your bluetooth devices less than 33 feet apart”.) these expensive headphones are useless without the iPhone connectivity issue sorted out..ArakiiVersion: 10.5.7

So uselessIt's absolutely incredible that a company as well -established as Bose STILL can't offer a functional iOS app. It's impossible to connect, aggravating, confusing; there's 3 or 4 different apps and none of them is working correctly, the QCApp redirects to a webpage which redirects to the App Store, etc. What a mess. I'm done with Bose.Natalie4325Version: 10.5.7

Bose flex 2 sound linkThis is ridiculous! I just had my bose flex 2 sound link speaker delivered. can’t read how to connect to classical music. Directions require a magnifying glass and no verbal instructions. Guess I can pile it in with other speakers that I can’t play!!!!!!.TerryB2024/30Version: 10.5.7

App for NothingI can’t connect to the app..ITouched79Version: 10.5.7

QC earbuds 2 no longer connectingThis app is clunky and get worst with recent updates. If you don't have the skills to develop a quality app, hire a company that does. This app alone damages your reputation for excellence sound..Edm-shopperVersion: 10.5.7

GarbageThis app sucks.SimplyawsomeVersion: 10.5.7

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