Bozzuto Resident Experience Customer Service

Bozzuto Resident Experience Positive Reviews

So far so good.I love the area Trove is located at, very close to DC and my job. The apartment building is beautiful, including the amenities. The gym is also very big with a large variety of equipments. The pool is a little shallow, but still nice. The neighbors are super friendly and this place is dog friendly as well. Trove is a little more on the expensive side, but they offer very good deals when moving in. This is an upcoming area, you can really see the neighborhood becoming prettier and prettier. I recommend this place to all my friends looking for a new place to live. The staff is also very nice, and they answer emails and call fairly quickly. 10/10 recommend this place. 👍.Audrey SchmittVersion: 14.2.1

This is not luxury housingFor nearly $2500 a month you would think that I would have a working clean dishwasher, I do not. When I first moved into the apartment, there was mold in the wine fridge, the dishwasher did not work, and the apartment was not completely cleaned out. The dishwasher was replaced with an even older one that does not work and I don’t want to continue to ask about it. Since being here I have found several more weird things that just don’t work or aren’t quite right. At first glance the property is beautiful; looking closer, it is not well kept. There is always trash of some sort in the hallway. The fire alarm has been pulled or activated twice in the last month and we have been exiting the building at 2 AM to stand outside in the cold and wait for the fire department to figure out what’s going on. I know we have building security, meaning a doorman and cameras, but I’m not sure how secure the building is if someone can get in and set a fire in the gym bathroom. Looks can be deceiving. I hope my experience improves over the next 14 months..Snax33Version: 24.6.0

Really not happyI am a new tenant, just moved in within the last 30 days. Today we were scheduled for routine maintenance so I worked from home so I could let the workers in. First problem is either they did not knock at all or knocked and came right in. My daughter and I were both home and neither of us heard the maintenance man “banging on the door” as he described. I have a doorbell with camera which sounds on my phone and every room in the apartment, so it would make sense to try that first before entering. I come out of my bedroom because I hear a noise and there are 2 men working in my closet. The front door was left wide open while working and I have an indoor pet. Had I been aware they were in here I would have out my pet in the bedroom… Lastly , I went to go get some cleaning supplies this evening and they locked the closet so I am not able to access it. So far this has been a poor experience and I am really hoping this was an off day and am confident it won’t occur again, but management needs to be aware of the above..Adrianna ❤️❤️🥺Version: 15.5.0

Maintenance won’t let you get a headache!Maintenance is always timely and will take care of whatever issue you’ve reported fast. They are why I think twice about owning again. The ‘little issues ‘that can go wrong that effect your quality of life in your home, and can become real big when you have to find help to fix/repair yourself. Taking time off work, waiting for them to show up…or not, and they don’t fix it properly, if at all. All those headaches make me think twice!.TeriLeeVersion: 16.2.2

Current ResidentI like the app, but I wish that the bulletin didn’t have the pending/approval period. People posting nonsense should be held individually accountable. We all recognize that their voices are not of the amazing Porter staff. If there is a time-sensitive message to get to the community, it can be a bit annoying to wait for approval. Otherwise, the app is very user-friendly and helpful. Everything you need — including maintenance requests, rent payments, and amenity reservations (due to COVID) — can be found here. There have been no issues with bugs or crashing since I started using this app 9 months ago..Miss.keetVersion: 14.2.1

New Advance Payment LimitApp used to allow us to make a payment in advance of Studebacker posting the monthly rent and service charges. Now there appears to be a few hundred dollar limit on making an advance payment so we cannot pay the rent in advance. We are one day from November and November bills have not yet posted. We have the hard copy of the Studebacker bill but the web site does not have this current November data. When we we be able to use the system to make our payment and not be delinquent..RJK318Version: 13.2.1

Worst management company everThey bought our apartments last month and replaced most of the employees and the new people that took over don’t know anything about the system or how the keys work or anything at all. I’m out of state and my wife has been locked out of our apartment all day, they tell us management will come back on Monday to help ?? what is my wife supposed to be locked out of our house all weekend? I moved out of Apartments before just because it was owned by Bozzuto. Get your s—t together.Forbes the manVersion: 13.2.1

Doesn’t work the way it shouldAutopay doesn’t work if you’re splitting with a roommate. You need to physically check whether your payment is being auto paid. Which mine was not working. Payment of rent is cut off at midnight on 3rd. If you haven’t paid it by then, you’re subject to a late fee and must give a cashiers check. Been there done that already since the app doesn’t work properly and I didn’t know it didn’t process my partial payment. Add to that the app is sluggish and takes forever to load anything. This app is supposed to make paying easier, not more difficult. It fails..Shop of the MomentVersion: 14.2.1

MOHLet’s see, if I couldn’t live in my own home …I never expected it to be BETTER! total sis/safe space and I gotta shout out a few ppl right now …Lindsie C? …HEAD b …thank you for the date nights at home, the social networking and just being a total big sis I never had from far away someone I look up to! Shout out to Michael, aj Margaux and rest of the OG emblem chat group and all the pluses after! Matt lee, you’re a solid bro, and can we maybe think about next year doing this at Spain?! 1437 <3.Steph_WhiteVersion: 24.6.0

Could be much more functionalThis app allows you to do all the things you need for living in a bozzuto apt but it lack functional purpose for interacting with the community and neighbors in a timely matter. For example, notifications are never timely. Takes a while for posts to get approved so by the time they’re posted they’re irrelevant/not helpful. Posts would be so much more functional if you could attach photos or if you had a “moving” section people could post items they’re selling. People just aren’t very engaged on this app and I think these are some of the reasons!.BggettyVersion: 15.3.0

Payment history is confusing & payment ceiling limitPayment history/log (credit vs payments) are very confusing for tenants as well as the building staff. Recently I had to review a credit error in my account with the staff and I had to speak with more than 4 staff to explain the error. I eventually provided my own calculation for my log history to explain what I’m talking about. Error was corrected eventually but it was a very frustrating process. Also I can’t make make a payment if my credit balance would exceed $5000, is it possible to remove this limit?.AsihawiVersion: 14.6.0

Set This Up for Rent Payments and Save Time!Remember the last time your favorite Hollywood celebrity invited you over for dinner, but you couldn’t go because you had to stay home and pay your rent? Well — that’s happened for the last time! You can set up your account online for a one-time payment with a couple of clicks, or have it set up to pay your rent every month with Auto-Pay! Check it out and see how easy it is!.Let’sGoHokies!Version: 16.2.2

Great community to live atMy Girlfriend and I have both lived in Alston Square Ronkonkoma for some time now. Nothing but positive experiences here. Joanne, Dorothy , and the rest of the staff really makes the difference here. Everyone is always available and extremely helpful. Maintenance personnel are professional , reliable , and trustworthy. I would recommend checking out Alston. We have lived in other communities and this has been our best experience by far. They really care here..Patrick & JamieVersion: 13.2.1

Need more optionsA few things: 1: could we make the notifications for package deliveries more customizable? I’m getting an email, a text, and a push notification from the app. I’d like just a push notification, but there’s no way to turn off the emails. 2: On the actual webpage, you can see itemized breakdowns of the rent charges, but you cannot on the app. Seeing as how my rent has been incorrect already, it’d be nice to have this breakdown handy on the app..Music Lover284Version: 17.1.0

It can do more!I love that there is an app for the building. Making payments is super easy! Making reservations for amenities is also great but it sometimes is buggy and it takes multiple tries to load the available times. I love the idea of the community bulletin board! While posting on the bulletin board is quite easy, there isn’t a way for me to correspond and connect with people directly who replied to my post. Maybe there should be a “Add Friends” option so we can truly connect as a community using this app..Cindy.143Version: 14.2.1

Jesse CosmeI think the service you’re Maintanance personal performance is excellent, I requested Maintanance service to fix my electric stove and it was immediately repaired first thing in the morning and the maintenance personnel gave me a call to inform me about what was wrong with it and what he did to fix it. I think the way they handle everything in this community living complex is exceptional. Thank You! Best Regards Jesse Cosme.HduddudofdVersion: 16.2.2

Awesome AppThis is my favorite App!! I can do everything I need in one place - pay rent, submit service request, communicate with the Leasing office. It’s literally a one stop shop!! Unlike other resident portals and other apps I never have a problem accessing information or submitting things through the app when I need. Super reliable and best of all user friendly!!.Azrael BáezVersion: 14.2.1

Bozzuto appI have been very satisfied with how professional the maintenance and front rental office team have been & are great about returning calls and/or emails from when I’ve had to reach out to let them know of a problem I’m having with something. So far I’ve really enjoyed using the app to be able to post online to the other community residents and to pay my rent etc..Octobergirl102Version: 12.9.0

App is mostly useful, could use some improvementsNot sure why people are reviewing their buildings/communities here, but here’s an app review. Paying rent is super easy and great. No issues there. Submitting and getting updates to maintenance requests is also easy. Bulletin board is cool, but sometimes viewing it causes the app to crash. In my community (Halstead), the Events tab is never used, which is a bummer. Emails are fine but a calendar to look at would be helpful. It would be really cool if there was a community guide to review (hours for amenities, maps, policies). Biometric login was disabled here, and I’m logged out often and quickly. Overall it’s a good app, I don’t think our community uses it to its full potential though..Gomer43Version: 16.2.2

Missing some important featuresBasic decent app but missing some important features/options for tenants use. No option to leave any note/message on the payment part. No explanation of charge of what the balance due is for (water/sewer bill). Unable to see statements (let alone detailed statement) from current, past and future months. Community Board option is nice but is not utilized or promoted enough. Conference Room reserve option is a joke..NickLovesNinjaGameVersion: 15.8.0

Almost PerfectI love everything about this app except the outrageously high “convenience fee” if you want to pay your rent through it. I think it’s more convenient for both of us if I pay through the app, and don’t think it’s a reasonable amount of money you’re charging. BUT: getting maintenance done, adding guest access, contacting the concierge…it’s a very well thought out app and I appreciate it as a resource..DaBankStVersion: 14.2.1

Easy and accessibleI love this app. It makes everything so much easier. I love the ease and access. If I need to schedule maintenance it is right their at my fingertips also paying my bill. I’ve never had an easy time paying rent before. I love it!! It is also so helpful seeing what’s new with your neighbours seeing requests and notices..BritishNekoVersion: 14.6.0

New Village StaffWe’ve been here for a little over a year now, and can’t say nothing but nice things about the staff. We know once there’s an issue, within minutes we’re contacted and offered a solution. Keep up the great work and thank you so much for always being on top of things!!.Mr BolognaVersion: 17.1.0

Great, but could use some improvementsApp is very user friendly and functional, but it would be nice if there was a “Building Notification Section” where they post operation hours, accessibility hours for roof, outdoor area, and other rooms. Also would be nice to view your reserved reservations on the app and not only in emails, but still makes booking and payments really easy and simple..Shelby 💕Version: 14.2.1

Easy to TraverseGreat app and very user friendly! There are times when I need to look into something utilizing the app and instead of doing it myself, I can even ask my 7 year old daughter to do it, which simply goes to show you how easy the app is to use by all age groups!.Granny’s BoyVersion: 24.6.0

So far, so great!I’ve not dealt with an app before in terms of residential management. This has made quick work of connecting with neighbors, reaching out to maintenance and having a very timely response, reserving spaces, as well as any building updates and paying our rent monthly. Great app, easy and intuitive!.JmariericksVersion: 16.2.2

Works, but very slowNavagation should be quick.. extremely long load times between pages, making a payment goes like this: make payment, wait 30 seconds, select payment amount, wait 30 seconds, select bank account, wait 30 seconds, submit payment, wait 30 seconds for confirmation... besides all these things could fit on one page, no need for additional pages at each step..CManTheCBombVersion: 14.2.1

Easy maintenance requestThe app makes it easy to submit a request and it notifies you via email that it has been submitted, received, and when it has been completed. It’s also nice that you can submit photos so the maintenance technicians can come best prepared to make the repair..AlsihebfoVersion: 14.6.0

Bare minimumThe app is convenient if you want to pay your bill online and that’s about it. It does the bare minimum, meaning the statement information does not even populate here. You need to open the statement in a different window and make sure you put in the correct amount each time you go to make a payment. It would be very helpful if this information was included in my account with the app since rent+utilities fluctuate monthly..MCLV23Version: 13.2.1

Great appIt’s very intuitive. The payment system makes paying rent a breeze. I like being able to log maintenance request through the app and they are always quick to respond. All around great way to take care of all my apartment needs..BretAndJermaineVersion: 17.1.0

Amazing people!I’ve been so impressed with all of the staff here at Trio. A Bozzuto commune. From first meeting Carrie amd Livi to then meeting James, Elliott, James and Jennifer-they have all gone out of their way to be helpful. Its difficult to hone in one one person but James Giumetti, in particular, has gone far beyond all expectations! You’ve all made this first time apartment dweller very impressed!.Kim508Version: 13.2.1

Ok, but problems…Often there are unexplained delays that prevent data upload…. needs to be upfront (ideally initial selection box) with added fees for credit card payment… finally, it doesn’t process the amount due until the 1st day of the month… since rent is due that day, the app would work better if that was calculated the last day of the previous month..Played4aFOOLVersion: 16.2.0

Could be betterBeen using this for about a year and it has some ways to go. Payment is confusing and doesn’t outline what each charge is for. The clickable drop down options are not straightforward and you have to go through a lot of unnecessary pages to find what you’re looking for. I’m happy there’s an app but it does need to be improved..ObosolotVersion: 14.2.1

Can’t post pictures in the appFor the most part the app works for me just fine and is pretty straight forward. But, I’m a creative and designer and hate when certain things are missing. Things that just make sense. Like being able to post pictures in the bulletin board. I’ve listed stuff for sale on the old site and could post pictures. Now I can’t. How does that make sense...? Please add this feature..Rain2cryVersion: 12.9.0

Basic AppThis is the most basic app I’ve ever had to use. I have to input my payment amount because it doesn’t populate it so I’m always double checking to make sure the total is correct. The postings are not real time and isn’t my preference for trying to make a community post. Maybe I misunderstood the purpose and intent but this could be so much more - in my opinion..Ms RoJoVersion: 14.6.0

Great app. Would recommendAbsolutely mandatory if you’re living in a Bozzuto property. Helps with maintenance, bookings etc.Charles N123Version: 14.2.1

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Bozzuto Resident Experience Negative Reviews

The usual poor quality from YardiThe app does not work even though the website does. I called technical support and told them that it was saying "user not configured" and giving me a 500 error and they tried resetting my login. That email came not only from an old address but from the previous management company at that address (it was bought while I was living there). I told the support person this and they said it didn’t matter, though it seems like a red flag to me. They took my number and said they’d call me back but never did. The building management then called the help desk and got the same "we have no idea what’s wrong, maybe try resetting the account" suggestion. It is acceptable to not know what’s wrong. It’s not acceptable to not communicate this between support teams and to the clients and to not have monitoring that can track errors like this. I believe the issue lies in proverbial crossed wires with my old address/management companies and my new one but the support person I talked to insisted that this is not the case. It’s unfortunate that Yardi has to muddy the name of a quality company like Bozzuto with this app..ScarletalphabetVersion: 11.8.0

Beware if paying through credit union accountIn order to make payments direct from your bank account this app requires you to submit banking info to a third party collection service which then links to your financial institution. When I did this, it retrieved the wrong information from my bank, and so several days after I submitted my rent it failed to withdraw my payment and I was assessed a hefty late fee for being delinquent (after calling around, it seems the problem may be more common if you bank through a credit union due to practices unique to them). The problem could be easily avoided if you could simply manually enter your direct withdrawal information, but I have not yet seen if there is a way to do this. Help desk for the service has been rather evasive. Even if their system worked for me, I am reluctant to give my banking login info to any third party, no matter how secure they claim to be..IAmTheRevenantVersion: 24.6.0

Terrible ExperienceInitially the app did not allow a payment to be made at all. I don’t have checks to submit my rent payment. (Who does anymore?) In the meantime, I tried the app again. Now it indicated I had to log into my bank account via the app. Certainly not comfortable with that. A few days later that requirement disappeared, and I was able to add my account manually. After a few days I was able to finally verify my account, but I could only set-up Auto-Pay for future payments. I could not pay the current amount due… when I tried it indicated I had made too many attempts. I waited a couple of days and tried again… same error (too many attempts). I tried re-adding my information, but the app said I could not use the same account. Finally I just paid through a card and received a $100 service charge!!!Completely wrong and frustrating..MoccaWVersion: 24.6.0

Payments fail, poor managementMet the Bozzuto property manager today by chance as I was trying to figure out again why my rent payments are not working the past 2 days. She was unapologetic and unable to help or provide a meaningful solution. Blonde middle aged woman dressed in gucci and imposing on me while the associate is actually trying to find the solution, does not introduce herself until mid conversation. She demanded I wait another day (it is Friday, 2 days past rent due date) and see if it works. I called my bank who confirmed no problems on my end. Property Manager offers no reassurance or alternatives, other than using money order/cashier checks that are an extra $30 fee on my part and unreasonable to continue on a monthly basis. If they don’t accept the payment its likely I will be charged ‘late’ fees for their error..8923TVersion: 24.6.0

Can’t see balance ahead of time.This app is not compatible with my main bank so I have to transfer money to a secondary bank to pay. You also cannot see your balance until the due date which is the first of the month. This makes it impossible to pay early, so you pretty much have to guesstimate and save money aside. In my particular building The rate fluctuates drastically because the building does not pay anything for vacant units or common areas and the utility company could charge you for 20 days or for 40 days depending on their billing cycle. Again I don’t know if this is everywhere but in my building they also could not figure out how to add parking to this bill so I have to pay separately for that and it actually just complicates the payment process..Premier on Pine residentVersion: 15.5.0

Full of bugs, slowThe feel of this app is as if a single developer just out of college hacked it together without any support from anyone. Usability is on torture levels. It seems it has no idea how to communicate properly with the backend, or the backend is broken. Don’t even try to switch away from it to another app, it can’t handle that. You’ve got a notification? Let it go! If you tap it, get into another app, you switch back, you will be greeted with some random error message. Edit you post on the board for a typo? Forget it. Delete it when you sold/gave away the thing? Forget it. Whoever wrote this app has either never tried to use it, or is so severely limited by some backend that it’s hopeless..CppguruVersion: 14.2.1

App Review1. The app offers no direct access to a real person in building management. No names, phone numbers, or email accounts are available. No accountability. 2. There is no free form text options or comment sections to socialize unique grievances. Any options available are predetermined. For example, if I have a list of requests or concerns like the empty hand soap containers in the club house/gym area, or security, or a filthy pool, i have to spend a ton of time finding the right maintenance request options to log grievances individually. 3. The community page was removed. Does Parc no longer want anyone to share experiences that are happening within the community?.5 years hereVersion: 17.1.0

Error messages when trying to login very frequentlyI frequently get error messages when trying to login today I couldn’t login for an entire day to submit a maintenance issue. There’s also two versions of it which is very confusing one with a green icon one with a black The duplicate should be removed from AppStore entirely as this is very confusing. There is very little detail in the app as a whole when you have to pay money for things there’s no detail as to what you are actually paying for which is sketchy..KgraciedavisVersion: 14.6.0

Wish I didn’t have to use thisThis app is buggy, slow, and confusing to use. For example, it constantly logs me out, despite the fact that I’ve checked “remember me” when logging in. Also simple tasks that I want to do quickly (like adding someone to my visitors list) can take a really long time to complete because there are multiple steps and each one is slow. And the flow for selecting a time (e.g. when reserving an amenity) is super confusing. But unfortunately if you are looking at this app, then you probably have no choice but to use it..Cmbd.1981Version: 24.6.0

Limited and frustratingLittle to now flexibility in billing transparency and paying rent. App constantly requires you to force close and restart app to login and off with facial recognition; therefore, app isn’t very secure if phone is lost or stolen. Bulletin board posts can’t be deleted after you post them. Can’t post photos on the bulletin board of items for sale, etc. even though posts now require prior approval. Going on 5 days waiting for posts to be approved. Overall, needs a lot of fixing and updating..JSU05GradVersion: 17.1.0

Rent payment processI have been paying rent on the Resident portal relating to another Stamford property for years. (The Bozzuto portal is a clone) I have NEVER had a penny of surcharge for use of this service. I am delighted to present a paper check if you prefer that at the property when I am in town. Further, the same portal presents the detail of each month’s bill-in as much as these monthly charges may include some change from month-to-month it would be nice to see a breakdown of the bill. The other property’s section of this portal does that..AbouttimeforchangeVersion: 24.6.0

Bozzuto only knows how to legally stealIt’s an abysmal service provider and a pariah to good business. Their only strength is the lack of competition in the DMV area, and they know it. Bozzuto as a business is the election cycle that Marjorie Taylor Greene won because nobody else ran. In fact, we’ve organized a tenants’ association because they the city inspector uncovered a whole floor of expired, faulty, or otherwise empty fire extinguishers. Each time I move out of a Bozzuto-managed building, they stick their nose in another building because developers love how well-lawyered they are..FrhetoricVersion: 17.1.0

Decent, but bad for parkingReally really frustrating when trying to reserve parking, there has to be a better way. If you want to reserve a spot it show show a 3 day calendar with it’s availability so you don’t have to go through the process only to find it’s unavailable. Or enter the times/dates you want a spot, and the app should show if there is something available rather than me doing it manually for 20+ spots..Current Resident69Version: 24.6.0

Not too user friendlyIt takes multiple steps to get to something simple and hard to get detailed information like the website. The Apple Pay option also glitched and before allowing me to change cards, forced a payment without my confirmation. No information to contact support of app. Only your leasing office, which doesn’t help after hours either way..ChiDiBangzVersion: 17.1.0

This app is frankly terribleI cannot use the words I wish to use to describe how awful this app is. I’ve called their “customer support” line several times when experiencing issues, and they straight-up told me to use their website. The app crashes, it will load with the incorrect information, won’t let me send payments, and freezes all the time. If my property manager used another app, I would do a happy dance. But unfortunately Bozzuto is the company they use, so I’m stuck..CheesyfunkydudeVersion: 15.5.0

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