FirstKey Homes Resident Customer Service

FirstKey Homes Resident Positive Reviews

SlackersWhen we receive our rental home it was filthy the toilets where dirty and both were leaking and needed the floats to be switched. Walls and ceilings where all dusty. The whole place was left as it was left by the last renters . We asked them to have a cleaner come by and clean it before we moved anything in and that they would contact us before entering the home and they did not nor did they follow up to ask if it was done. So and behold it was NOT done they just left us a card to purchase cleaning services! Lol . so we had to clean and fix everything ourselves. Luckily we are handy people ourselves but i would not recommend this company to anyone if this is how they operate. Besides that the home is decent. Wasps nests throughout the back which is natural but excessive cause of lack of attention. But this is our home for now. And we are grateful. But again i wouldn’t recommend.Unhappy clientssVersion: 24.6.1

Customer SatisfactionFirstKey Homes is an awesome corporation! I love what they stand for. Although, here in Arizona the staff need either retraining or replacing because they lack the passion for making customers very satisfied. Their conflict resolution skills are rated as low because they don’t follow through to see if the needs are being met on both ends. I wish I had one of those positions overthere I believe I could really bring the love and care to this dry but fertile land.@makingadifference. A lasting relationship with care and professional results. That’s what I’m paying for Thank you for the opportunity to speak up.PhyillisjmcVersion: 12.9.0

Love my home but not the management company!!I love the home I live in. But the management company not so much. I personally think that they are not responsive to residents concerns, requests, or issues and everything is on the tenant. So all they do is basically just provide a roof over your head and everything else is on tenant. Anytime you contact them make sure you document who you spoke with and when because they almost never follow up or follow through on anything unless you call them 10 times which is sad because it speaks to their professionalism as a management company which is why I just try not to call because it’s draining to tell ppl how to do their job especially when ppl are struggling trying to pay their rent during a pandemic..Piss101Version: 12.9.0

OptionsThe app repeatedly gives the same warning screens even after whatever issue is handled. The utility payments are made through the same portal, but there is no way to set up separate auto drafts. The bill comes on the 11th every month for us, but isn’t accessible until the 20th, unable to auto draft, so if you happen to miss paying it until near the end of the month, you can’t separate it from the rent. So you either pay rent days early, or you have to remember to pay it after the rent goes through. Just frustrating to be charged a processing fee for a utility management that can’t be convenient..Derwood43Version: 24.6.1

Happy ResidentsLove our home that we’ve found through First Key Homes! Have been in our home in Arizona for 3 years now & have no interest in buying a home now because our home is actually cheaper than what we’d pay for a mortgage! Our home was built in 2016 & has everything that we’d look for in purchasing a home, our only regret is that First Key Homes doesn’t have a rent to own program because we’d buy this house in a heartbeat!.Katim708Version: 24.6.1

Pleased With First Key HomesUsually when people rent homes they’re younger and are able to navigate through the rental process. My partner and I are older and it’s been quite sometime since we rented. First key Representatives have been patient, helpful and professional the entire time. Maintenance team timely in answering calls and fixing problems. Accounting department understanding in payment transactions. The team in KCMO are always willing to talk to us or call us back and answer our questions. Glad we chose First Key Homes..Oldtime RentersVersion: 12.3.1

User friendly, love the points for paying early!Overall great experience the only thing that I found a bit frustrating is the billing for electric and water there’s not much details available to see the bill in the app and I have not received any paper invoice for the amount I pay. Would like to have the option to see a pdf version of yes energy bill from the Firstkey app..HumaRajaVersion: 17.2.0

Satisfied residentHello..I just want to thank first key homes for giving my family and I a very beautiful and wonderful house for us to live in..I've been here now for 4 years and I couldn't be more pleased with everything...even maintenance calls..anytime I had a problem with whatever... they responded very quickly.. So I want to thank the team from Illinois south suburb area (South Holland)..thanks for all you do... A very satisfied resident!.Satisfied residentVersion: 15.9.0

So Happy to be TenantIf you rent and have to go through a National Management Agency, this is the best company I’ve ever had. The app is super easy to use for paying your rent, maintenance requests, or finding any information you may need. They respond almost immediately and the maintenance team are always professional, punctual and very friendly. I hope I’m able to continue to as a tenant!.Farmer dltVersion: 15.9.0

Payment issues and moreMaking payments using my debit card or checking account is basically impossible it won’t allow me too add my debit card it says that I already have it on file (which I don’t) And when I try too use my checking account it says that it has too be verified first ( which I’ve been trying to do since the last month ) so it only allows me too use my credit card or Apple Pay which Apple Pay is the only way I can actually use my debit card which charges a $10 fee and my credit card charges a $50 fee but my checking acc is free but I can’t even use my checking acc Also I don’t like the way we have too schedule for maintenance. Scheduling for maintenance should remain in the app and not a third part website Also the area that’s supposed too show me my lease agreement is non existent.Scrapper BoyVersion: 15.9.0

ReggieReggie was our service Tech and he exceeded my expectations today, he went above and beyond what I needed fixed. He also explained the problem so i can learn from it for the future. He Helped me with a couple random things that he didn’t have to do but was more than happy to help. I will be requesting Reggie to come out every time he is the best. Thank you.Service request 1111Version: 13.9.0

Good AppThe app is fairly easy to use, but needs a fix on the “Make a Payment” page. It’s nearly impossible to see which option you’ve selected on how much you’d like to pay (pay total balance vs. custom amount). The bubbles fill in with a very dim check mark instead of a bright filled in bubble, so it’s hard to verify which one you’ve selected, even with screen brightness all the way up..JM609Version: 15.9.0

ImprovementsThis app needs more access to information. I can’t see how much my utility bill when the rent is placed together. I feel like the utility bill need to have its own access to be able to see what I’m paying each month. Yes a bill gets mailed to the house but I would like to be able to see it when I go to pay my bill on my phone. Paper gets lost or left behind but if it was on the app I would have it everywhere..MissSmurfVersion: 17.2.0

Color choices are questionable, features are limitedI can never tell if I have accurately selected anything in this app because somebody chose the colors as dark purple on a black background. It is really hard to see. I also wish I could do maintenance requests through the same app. Although most of my maintenance requests sit as “scheduled” for months and then are canceled by the company, so I guess it doesn’t matter to First Key if I can file requests easily or not..SchmamburgerVersion: 15.9.0

Better than their Representatives!Great App. I personally found more help through this app than anyone that actually works for First Key Homes. I get a different person every time to help me and they end up not helping me at all. With the app I found every answer I was looking for without any problems..What’s the hAPPsVersion: 15.9.0

Easy, but could be betterEasy way to pay rent and I like that it shows a breakdown. Sometimes the app is a little too slow, and it often logs me out and I have to type out my information every time even with the “remember me” option on, which can be super inconvenient when I need to pull it up for a Quick Look..MivisiaVersion: 24.6.1

Convenient and SimpleA convenient way to pay your rent and submit service issues. Very well thought out and organized. Also love the way you can apply multiple payments to your account so it can accumulate as a credit towards your rent. Keeps you proactive, instead of reactive when rent is due, making everyone happy and secure. Nice app!.Ultimate rayVersion: 12.3.1

Notifications would be niceThis app does almost everything I would want. Problem is I always have to open it again and again to see if my bills have been added to my balance to pay yet. App notifications should be added to tell me that my months bill is now available to be viewed or paid. Instead, I have to wait for the reminder email to tell me..Burst Dude!!Version: 12.9.0

So easy!!This app is so very easy to pay my rent, my utilities bill! No need to mail a check, send a money order and then worry about if it will make it in time or get lost in the mail. No fees if paying with checking account is awesome, too!.G & J FisherVersion: 15.9.0

Background way too darkSuper easy to make payments & see history, etc. Very user friendly. BUT - the background is black with most of the text in purple- very hard to read, wish there was a way to either choose a different background color or the color would be changed to something lighter- gray or white would much better. Even light blue or light green..JLR2431Version: 15.9.0

Easy to Maneuver, comes with glitchesEverything would be fantastic with the app, however it never displays the correct amount we are supposed to pay. I always have to reference my lease with the company, then add the price of my utilities so that I can pay the correct amount each month. Other than this, the app has no issues..Hunny0110Version: 15.9.0

Easy and user friendlyThis first key app is really easy to use and very user friendly. It’s put together similar to the webpage and I can accomplish everything I was doing online on the app!.Jay6006Version: 13.9.0

Colors could be betterThe app works fine. The developer needs to evaluate the color choices when making payments. The purple on the black may seem cool, but it is difficult to see when making selections. Suggest making the background a light color with selections dark so it can be seen way easier..Reef LifeVersion: 15.9.0

EasyEasy to use app. Information is readily available for you. It doesn’t have annoying pop ups. Simple steps to get things done..Md JessVersion: 24.6.1

SimpleConvenient and user friendly interface, but every time I log in it takes my money.:( lol on a real note the company is not the best when you need something from them. They are slow and the application process is extremely long, sketchy, and drawn out..Consumer Review04Version: 17.2.0

First Time UserThe app made everything so convenient and it took a lot of the guess work out of everything! I love having the peace of mind know it is all in one place.BabbaabannabaVersion: 15.9.0

Very user friendlyThe app is very convenient, user friendly and a time saver when making a payment or schedule a request!.AOLS 1Version: 13.9.0

Quick response regarding maintenanceI’ve been renting with FirstKey homes for over 7 months . I reviewed the best service from Courtney on the maintenance team .Courtney answered the maintenance request quick and without issues.BreegyyVersion: 13.9.0

Easy Does It!Great app. User friendly. I only wish this app allowed your to make partial payments before rent is due. However aside from that; this app is easy to use..Sw33tT3a7Version: 17.2.0

Half the features don’t work.I really want this app to work. Please give it more attention so I can use the features listed. I have a brand new phone purchased within the last year, so I’m sure it’s compatible. I don’t even get notifications for work orders. This has the potential to be so helpful if you get it up to par..The unsaintlyVersion: 12.9.0

SmoothPretty smooth operation a lot of different options to accept whatever you have. Haven’t encountered any bugs yet either pretty well constructed app..TerriblegameusucVersion: 17.0.0

Very simple, quick and easyI enjoy using this app to pay my rent. It’s also quick and easy. A few clicks and your done. No hassle at all. Just how I like it. Rent paid in full. :).JenWilsonLeeVersion: 13.9.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 25.8.0

FirstKey Homes Resident Negative Reviews

Payoneer 💰Payoneer is an online payment platform that lets you transfer money from any corner of the world! A best and must have payment service for every blogger, traveler, freelancer, affiliate marketer, consultant, virtual assistant, business person, online sellers, and receivers. Earn $25 for free by joining Payoneer. Sign Up Now!AdvertorialVersion: 25.8.0