Parking.com - Find Parking Now Customer Service

Parking.com - Find Parking Now Positive Reviews

Decent, first time user experienceSetup took 5 minutes. It works well if you are parking at one of their SP parking lots. Apple pay support makes it almost seamless. The UI looks a bit dated, but who cares (as long as it works). Use your own due diligence when considering this app based on other reviews..Cyb0rgWrenVersion: 3.55.0

Helping HandsMy husband recently underwent cardiac surgery at Mount Sinai Hospital. The location of the garage and the employees there were also helpful. They helped me negotiate paying for and getting my ticket and advising me the best level to park on; I was very lucky there were many spaces available.I parked on the top level in the daylight and the elevator was clean and quick. Being a woman traveling in the city alone, I feel very safe there. I would recommend the lot on E. 99th St. to anyone who needs to park in that neighborhood..Cool GrammiVersion: 3.34.0

Easy, Fast, AccurateWhen I tried to use the parking lot kiosks, it wasn’t giving me the “early bird” rate of $6 but $32 for 12 hours. When I scanned this app it did give me the option of $6 since I drove in over an hour earlier than need be for the rate, plus saved my info for future parking which I will need to do every day this week. Great app. East, fast, accurate. Thanks!.Kate LordVersion: 3.50.0

Too much frictionThe onboarding experience for a new user/vehicle is awful. User profile (doesn’t prompt to autofill first/last/email (which I assume means the fields aren’t tagged correctly). Add payment (no apple pay? can’t copy and paste a credit card number since it attempts to validate the card type after typing the first few numbers; paste a complete valid number and it fails to validate).KentuckyThomasVersion: 3.48.0

DisappointingFirst, the good news: it is great at finding inexpensive parking spaces anywhere. Now the bad news: even with the app firmly installed on your iPhone, it will NOT remember any of your details. You must re-input your name, address and credit card details every time you book a parking space. Fix this guys! After using it 4 times, I had enough and am trying another app..Ben the hen2Version: 1.3.1

Poor app navigationApp always crashes, kicks me out mid purchase, and or doesn’t allow me to login, and when I reset my password it says it’s invalid or time expired even after I did it the second it sent the email..DDLLGVersion: 3.40.0

Not user friendlyFor someone who pays for parking daily this is one of the most difficult apps to use because it does not permit the user to create an account or store ANY info such as name, address, cc, etc. so all of these have to be entered each time..Orange VolvoVersion: 1.3.1

Mobile app no funcionalityCannot sign in using Facebook or google account, no add existing reservation option or import from email option. I try not to use this service if I do not have to use this service.NootVersion: 3.18.0

The app worksThe app operation is fine, the problem is there are so many unnecessary complicated steps every time you use it, even though I have an account and use it 3-5 times a week..Who needs to know?Version: 3.15.0

App ExperienceVery easy to us add that is very intuitive to use. Given that I am using this in Canada recommend adding options for Canadian license plates..B Dub68Version: 3.46.1

Best and easy app. All the bestBest and easy app.Sambal2003Version: 3.42.1

Good but payment doesn’t workDoes not allow for payment method to be entered which defeats the entire purpose of the app. Had to go into the website, save a credit card, and log back into the app..SexyGirl1995Version: 3.35.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 3.63.0

Parking.com - Find Parking Now Negative Reviews

Confusing UI, Non-existent customer supportUser interface is a janky mess. Among other things, if offers suggested bookings for nearby events that may or may not coincide with when you actually want to book a space, and if you click one it will automatically adjust the date and time you have input without notifying you that it has done so. In some cases, these “events” may be the only offered option to book a space, so if you don’t double check everything very carefully and are new to the app, it’s very easy to wind up with a useless booking—what looks like a helpful suggestion of “things you can do in the area the day you’re booking for” might actually be “the thing you must be doing, TONIGHT.” First time using the app I tried to book a spot for the next day, and it changed the date and time I had input to a session that was already in progress (the session actually started two hours BEFORE I made the booking, so even if I wanted the space for that night, it would have been a waste of money). By the time I noticed the change, I had already hit confirm. This left me with a useless, uncancellable booking. Customer support never responded. Waste of time, waste of money..ImarubeVersion: 3.43.0

Big Timber MetraI think this should be integrated with the Ventra app. I was prepared my trip but the parking fee caught me off guard. There was just one tiny sign in the parking lot that can be easily missed. I thought I got there early enough; however, I struggled with getting my transactions processed thru the webpage . In the end after countless tries the transaction went thru as it was complaining about my CVC. ITurns out I fat figured the date but I corrected that. I kept on checking everything and everything was correct. Eventually, I got it working in the train, but it was a very frustrating experience as I did not want to miss the train. I have no idea why they have not integrated Apple pay into the app. It hopefully would have made the transaction more effortless..Marek007Version: 3.35.3

Barely FunctionalMinus one star because although the app repeatedly prompts you to “Add more time,” it won’t allow you to do so until the remaining time runs out completely. This causes a risk of being ticketed for a parking violation during the interim between when the time runs out and a completely new session starts. Minus another star because although the app repeatedly prompts you to “Add payment method,” it forgets the payment method after the close of each parking session. Minus another star because although the app has a link called “My Parking Sessions,” no matter how many sessions you’ve bought and paid for, it always reports that you have no parking sessions. The only thing about the app that works properly is the part that takes your credit card payment after you re-enter the info following the completion of each session that it doesn’t remember. Minus three stars equals two stars at most. Apparently this is what you get when a business is granted an effective monopoly in a municipality..JemLaw5558Version: 3.59.0

Horrible UX, bad design, private data grbberEvery feature of this app is done as an anti-user. Dark pattern is their main principle. They can pull it off only because there is no other way to pay for parking in some locations. So to pay even for 15 minutes you’d need to provide name, email, phone, all CC info with address. There is no way to use Apple pay or any saved info, you have to enter it all manually. Some buttons are beyond the scroll, along with checked boxes you allowing them to abuse all that collected data. All the YI elements are not standard, and unusual colors are used, some text is too small and does not follow accessibility guidelines. And they have charged me 35% on top of what I was paying for parking..TheDimkaVersion: 3.14.0

Horrible Customer ServiceI’ve been attempting to update my payment method on file. The app won’t allow me to nor does the website. Emailed them three times within 2 weeks with no response. After 2 weeks, i called the first time with no answer. A few days later called the second time, explained to the lady what my issue is was and she said she “can’t do nuthin’” because I’m not a monthly member. Then she said I have to do it on the app. I explained to her that neither are allowing me to where she then hung up on me. The next women I spoke with was quite nice, but still could not help me with my issue. Can’t update payment method on file and can’t delete my profile. 1 star do not recommend..Reconcrazy1Version: 3.35.1

Terrible appI thought this app would be useful to me to find parking for work in the morning but it has given me nothing but errors. I tried to reserve a spot as a guest and both of my cards were declined for no reason. I then created an account thinking that that would help but when I try to reserve through my account it told me that I needed to login because an account with my email address already exists but I was already logged in!! So I logged out and tried to book as a guest again and now it is telling me that there is no parking available during my specified time. 20 minutes wasted. What is the point of this app if it doesn’t even allow you to do what it is intended to do??.Izzy0259Version: 3.10.1

Multiple issues - hoping they fix them.I’ve left my car in the parking garage for days because I’ve had several issues with the app. I purchased a monthly parking pass and have been trying for two weeks to link it up with my account so that I can come and go from the parking garage with my vehicle as I please. However, due to the app not allowing me to log in and link my monthly parking, I can’t do anything with my vehicle without paying additional money ON TOP of what I pay monthly ($130). The app is not user friendly and has too many glitches. I’m sick of it. Already looking for a different company and looking for different parking..Ceejayy13Version: 3.50.0

Doesn’t remember license or credit cardHave used the Parking app daily for one week. Each day I’ve had to re-enter my auto license AND my credit card info. Today I got a ticket on my windshield for non-payment, despite email receipt of payment that included my license plate. ParkMobile works flawlessly but this app is nothing but flawed. No way to tell how much you’ll pay for any given time period; text messages say only “your session is nearing the end” but no exact expiration time is provided - so naturally you pay more (re enter license and credit card info!). Just total amateur hour.UnHappy2022-21-12Version: 3.48.0

So close, but to hard.Neither the app or the website work. They seem to have great functionality, but they are hollow. In the app when I am applying for monthly parking, I cannot “add Parker” and therefore cannot submit! I added my vehicle and everything. In the website clicking on the results from search does nothing. So I can’t even get to the application for ANY site. 2 hours trying to figure it out is too much. I quit. I’m going to call the physical place itself. I should have quit 1 minutes into using the site when I realized it’s not complete. Unfortunately they own the area I am looking to park in. I even tried to chat on the app. It kept kicking me out and the only way I could return to it was to go through the same “add Parker” error. Also, They sent me links. When I clicked on it or copy/pasted to chrome it automatically redirected me to and opened the app. Terribly frustrating..Bobert1221Version: 3.10.1

EmbarrassingThe app makes entering information complicated. It wants to save information with an “account” when a local save would be fine. When scanning a credit card with the camera it replaces the numbers with stars then won’t take it, but when you enter it manually it also replaces with stars but works. No Apple Pay. In addition the day and time defaults for a parking lot are the dumbest possible auto selects. For a daily lot, why do I need a time? Why don’t you just default to 23:59? So much time spent on “advanced” features that don’t work when the basics don’t work well either..ReviewWriterSometimesVersion: 3.61.0

Worst parking app ever!If I could give a 0 star, I would! I reserved parking to go to a Cubs game at Wrigley Field. Drove 1 & 1/2 hours to get there and find our parking is under construction. What?? Called customer service. Rep tells me they are not based in Chicago so they didn’t know it was under construction. That’s ridiculous! Now I’m stranded. All the rep could offer was a refund. Then tells me they have another parking down the street. I ask rep to transfer my parking pass to that one. She tells me she can’t do that. I asked her, “Why not? This is their mistake.” She hangs up on me. Unacceptable! I will NEVER use this app again! So UNPROFESSIONAL!.Disappointed TJVersion: 3.59.0

Useless with Parking Zones in New Orleans. Latitude error pops upThis app is useless and resulted in me getting a $30 ticket in New Orleans. Parking cannot be paid from the App (some latitude error) and even after logging into account through web browser, parking history is not saved and once you move away from browser page, the session is lost. Credit card number pasted into the app results in an error - it has to be manually entered !! I wouldn’t trust this app or the mobile browser. The two stars are for allowing me to make a payment..AmosdadVersion: 3.35.3

Can’t switch credit cards without adding another valid cardMy card expired and the app wouldn’t allow me to edit the card details. I also couldn’t delete the card and re-add it. The only work around is to add a different valid credit card. Delete the expired card. Then re-add my card. Then delete the other card. I only have one credit card so I had to use someone else’s card temporarily to re-add mine back. I was not even able to add a fake card number to temporarily add mine back. Had to be valid. Pretty frustrating..Nick ChristaVersion: 3.41.1

This app is poorly designed, written and implementedI am forced to use this app to park for free at Kaiser. In order to do this I have to enter all of my information including a credit card. Which is just crazy. This is why we have so many data breaches. People have all sorts of data that they don’t need. The usability is terrible. Two different screens require credit card info in different formats. It will not use my stored credit cards so I have to pull it out and type it. It looks like the design of a 30 year old website. Do not use it. I’m going back to parking on the street..ChipstanVersion: 3.57.0

Be careful when you use this appI have two cars registered on this app. I accidentally chose the wrong one when purchasing parking. Tried to change the car, it didn’t let me and instead appended time afterwards with the right car. My car was then towed and held for ransom for 200 dollars. Tried to find the receipt for the parking, I have an email from them but nothing in my app history. Used the support button to call for assistance, was on hold for a long time before they disconnected me. All this while standing on a street corner. Horrible experience, avoid if possible..HdjsisksjsowuwyVersion: 3.35.1

Perfect, if you want to pay twice.Bought out parking online only to get there and there was no one and no way to scan (scanner either broken or turned off). Hit the help button and no one answered or showed up. Garage is all automated (Government Center Boston MA) so no help available. People pulled in behind us and blocked us so we had to take a ticket and pay... $35. Including what we paid online we’re now at $49.... Sent an email Friday night and have heard nothing (Sunday night). If you want to pay twice go for it, otherwise highly NOT reccomended. We’ll be filing complaints/disputes Monday with our bank, BBB, and the attorney general for Boston. Ridiculous..Jen121681Version: 1.0.2

Worst parking experience everI spent over thirty minutes trying to scan, text, e-mail to pay $6.99 for parking. NOTHING would go through. I’m trying to get my autistic son into a urologist because of a kidney stone! I spent the entire time in the waiting room and examining room trying to send message, texts, and e-mails. No response. Nothing went through. It kept telling me my e-mail was invalid. ? It wasn’t. I tripled check all the numbers and info on my credit card. It was all correct. I’m still trying when I get back to my car and find a $30 parking violation. What a scam!!!!.TennesseeSueVersion: 3.22.0

Horrible hourly garage parking appThe parking garage at our mall has bad internet. It takes forever to connect. I downloaded the app ahead of going and set up an account with my license my plate and payment information SAVED. When I arrived at the garage, and used the app, I had to re-enter my license plate and credit card information. It’s enough to make me avoid shopping or eating at that mall, unless street parking is available. Super frustrating, doesn’t work like it says it does. Really bad replacement for a parking lot with gates and payment machines..Warm4Version: 3.48.0

Worst app everThere is no way they have a rating of 4.5 as sorry as this app is. I have the same issue as most of the people in the recent reviews. The app is trash and does not work. You have to create an account every time you use it even after you create an account. You have to put card information in ten times before it actually takes it. Unfortunately they are the only option for this area which is horrible because the app and website is so terribly ridiculously useless!!!!.TCole1936Version: 3.48.0

Using credit cards problem - no copy & pasteI tried over and over to enter my new commuter benefits card in Settings, kept getting an “invalid card type” error even though I knew it worked for my train app. Ends up you *can not* copy & paste a credit card number from a password manager in. Only after I manually typed it, number by number, did the app recognize it. What? It’s almost 2024 and this app doesn’t support a common task like this? Terrible QA, lazy developers, or short-sighted project management..Standup_SitdownVersion: 3.48.0

Bad UI and Customer SupportIt took too long to be able to reserve a parking spot and it didn’t have access to my saved credit cards. Undue stress just to pay for a session. Add to that, you cannot get partial refunds. I paid for my session at 7:30 for all day, and my appointment got cancelled. Contacted support at 7:50 and now I’m out the entire reservation fee. And the support member was very rude. Cutting me off because he didn’t understand or didn’t want to hear what I said. I will find other parking solutions going forward..TuttronicVersion: 3.48.0

Won’t use saved infoThe new payment system for the Ballston parking garage uses this app. It’s useless and frustrating. I added my vehicles and credit card to the app but each time I park, the app can’t remember or retrieve this info. I’m forced to retype license number and ALL the credit card info EACH AND EVERY TIME. Why? This makes no sense. I wish our county had gone with ParkMobile instead. This is a waste of time. Please update your app. It is literally one of the worst designs I have experienced in a long time..New Delta fanVersion: 3.48.0

Single worst customer service experience in recent memoryTheir automated system failed to register my vehicle leaving and support refused to assist with closing the active session. I had to threaten to dispute the charges to finally talk to someone who had the authority to help and it only took 5 phones calls over 4 hours to get resolved. Oh and their phone system will hang up on you if you are on hold for longer than 5 mins all while playing the same garbled 30s audio clip on a constant loop..Jlutt11Version: 3.40.0

FraudI made a reservation at 111 w 31th st continental garage NY and when I arrived where the valet parking told me that the reservation did not exist, then he tells me you have a new one here and then he calls to get the money back for this reservation, me I charge at the normal price and at the time of calling they do not answer I called them about twenty times and the representative finally left me waiting on the line and they did not answer me anymore ... in total I spent 15 of the reservation and 35 of the new one. They manually made a trade and stole in the face ... do not trust this app or website ....OskrvillVersion: 3.2.1

TerribleDo not use!!!! Unable to remove different cars licenses plates and unable to remove card information. So I was continually chargers because customer service is no help! On hold for almost a total of 5 hours. Do not try to receive a callback because it’s a fake call and your phone will not fully ring, it’s automated! Super frustrating, save your self from the hassle and pay at window rather than inputting your information like card number and licenses plate in the app..ButtahabbaVersion: 3.45.0

Charge me twiceNo Stars I went to visit ny yesterday and I payed my parking one day before and I printed my receipt and when I went there the guy that works over there told me I had to pay 15 dollars extra because there is a hiding fee and even on the ticket it said I payed the total amount but if I didn’t pay it they wouldn’t give me a parking spot. I think this is very bad for the people visiting ny because you already have a budget to spend. So I would say don’t pay online because you would end up paying more anyway..Mari41723Version: 1.2.2

Fix your app!!!!I have never had difficulty with parking apps before. This one has allowed me to create an account, store my credit card, and store my license plate information. Each time I go to check out, my credit card information which is visible in the my account tab, doesn’t populate. If I try to re-enter the data manually, as soon as I put it in the screen goes blank again. I am so annoyed that our city has switched to your app..JagiegVersion: 3.44.0

Charged my card 150 TIMESThank goodness for my bank catching all of these false charges…I woke up this morning to 150 emails from my bank, each individual email showing the exact same declined transaction. I paid $16 for 8 hours…I’m already having to pay that ridiculous amount to PARK AT WORK, there is absolutely no need to charge my card more than once. Don’t use this app, they’re going to try and charge you dozens of times for 1 parking session..SchmxnderzVersion: 3.55.0

App is scatterbrainedThere is absolutely no logic to the fake and use of this app in the locations that brag it up. When one uses the QR CODES they are directed to us, one would THINK those codes would pull up the current session and location! Today, this app crashed every time I tried to scan the codes in my checkout. This company needs to close down and let another parking company manage parking in their various locations. Do I recommend it??? You decide..WRThomVersion: 3.48.0

I’d rather have paper ticketsThe app asks for license plate and credit card information EVERY time. You can enter it into a “profile” but the profile doesn’t actually connect to the front end where you register to park each time so you’re back to square one having to enter your information. Adding this app to my parking garage I use daily added significant time to the parking process and is a horrible experience overall.DCbikingVersion: 3.48.0

Garbage AppTried to pay for parking for 30 minutes but couldn’t sign in after signing up and wouldn’t let me reset my password when the original wasn’t stored. Had to move my car and missed a special moment with my family. Absolutely infuriating. Looking at other reviews, these same problems have existed for some time. I never run into any problems with ParkMobile. Unfortunately that wasn’t an option..Rowdi-Wan-KenobiVersion: 3.10.1

"Get Directions" to where you already are.The app was made by someone with a rudimentary understanding of programming. "Get directions" seems to always mistake your current location for the parking facility, it won't tell you that you can't reserve at a facility until you go through the entire process, and the app as a whole is extremely slow..Jordank25Version: 3.29.0

Payment ErrorThe app helped me find parking lots but would not process payment, so I wasn’t able to save any money and had to pay the drive up price at the payment machine. I tried multiple times over multiple days, and every time I had to pay at the parking lot because the app kept giving me an error. I could have found the parking lot myself seeing as it was across the street from my hotel. Thanks for getting my hopes up to save $11 a day for parking..Cranbury20Version: 2.2.8

Selling spots they can’t honorI reserved a spot through the app and sent the link to my friends to reserve as well. When I arrived to park, they told me the lot was full and would not honor the reservation. They also told me there were a lot of other people that had the same issue. They then honored my friend’s reservation and let them park, even though they arrived after us. If they can’t guarantee a reservation, you shouldn’t be selling them. Period..LaSheena TaylorVersion: 3.46.1

Reservation does not guarantee a spot.More than once, I’ve driven up to a parking garage in NYC and was told they were full. The exasperated garage managers tell me there’s no communication between the office and the garages. The app makes the reservation but doesn’t communicate that to the garage you’ve reserved at. You’re no better off making a reservation than just driving up. Very disappointing..MWPadgettVersion: 3.54.0

Worst app everI had to complete on a browser because it kept giving me an error without any explanation and then wouldn’t even edit the card assuming that was the issue. The response from cs was to start with a new account and it didn’t fix it. The gui of the app isn’t completely antiquated and unusable. No mobile payments even though it says it takes them. I did it as a guest which is clear as mud..MichanneVersion: 3.46.1

Processing poorly thisUnfortunately, it took several attempts to process over roughly 40 minutes to process this morning, also telling me there was not an account under my email address. Perhaps it was just a bad day in the system. (My WiFi/Internet connection was strong and not experiencing any issues with any other apps.).OHBWCVersion: 3.32.1

Getting Worse and worseI kinda liked to use this app in the beginning because it’s cheaper than paying later. However, last time when I ordered a pass scheduled from noon to late night, the pass showed a different time range after I paid. When I tried to cancel my order, no one picked up their phone and no one responded the email. What a trash platform and customer service..F CheggggggVersion: 3.35.3

Good location - Car Broken intoThis lot is in a good spot in relation to the Club Wyndham Resort & Olympic Park. After 3 night car was broken into. Took advice of lot attendances and parked outside of parking deck under light. Didn’t help car broken into and would have been better if left the door unlocked it wouldn’t have cost so much. I wouldn’t EVER park there over night you would have been better off parking inside the deck in the dark..M-shelloVersion: 3.48.0

Cannot login on app if you made account with GoogleThe website gives you the option to create an account by logging in to your Google account. So, I did just that. But the app has no option to login with Google Account. There is also no way to change password or unlink google account. So i cannot use the app at all. I have to reenter all info every time I want to park. Terrible design flaw..ConLaDonVersion: 3.50.0

Horrible UI, doesn’t accept Apple Pay, basically a nightmare to useTitle.DellasaviaVersion: 3.58.0

Overcharged!This app doesn’t refresh the screen between screens and I got overcharged twice since it didn’t keep the right time selection between screens and it didn’t remember my office discount code. The price displayed on the previous screen and the price charged were completely different! Please fix this so I don’t have to call your customer service. It’s such a waste of time..DagmaraGVersion: 3.57.0

Pretty bad but I guess it works ?UX is pretty miserable but with a little elbow grease you can avoid a ticket.Pav TrainVersion: 3.55.0

Forgets session after adding timeForgot my session. I closed the app and the session vanished..MarkOfCanadaVersion: 3.53.0

Very difficult for paying for parkingVery difficult to figure out. If you scan parking lot it should put you to proper country that parking lot it’s in and province. Do at home before I get to site as it is so unfriendly. I’m just going to doctor. You are already stressed don’t need to stress about parking. Should be a tap with credit card and then put in your license plate. Also, some people can’t afford data or don’t have data..Very Unhappy 229Version: 3.52.0

Crap AppThis is possibly the worst parking “App” I have ever used! Your UI is filled with confusing and ridiculous options that don’t work. Offering more than a single day option is on the app but you don’t accept that . I had to call the live help desk that said the app doesn’t really work (and I agree)they told me to use Safari… I made it one day parking and it finally worked. Over 40 minutes to set this up and you expect people to use it? Especially elderly people like those in my mother-in-laws building ? I would like a credit for the waste of my time. Do some competitive analysis and find out how a real step by step user experience is better than this crap … please! When you need a help desk for a parking app that says everything..GrowhthLogicVersion: 3.44.0

Barely functionalHappily finds the parking spot but doesn’t give you any way to actually book it. Web site works, though..The Dolphins' Last MessengerVersion: 3.39.0

This app makes parking meters look goodAbsolute embarrassment of a parking app, can’t even extend your parking session without an error . You’ll have an easier time navigating through the Sahara with a broken compass ..YyfdhkvvjjVersion: 3.34.0

I don’t like itIt just keeps glitching. Not a fan at alll.SomebodythatuseditVersion: 3.26.0

Use literally anyone else!They didn’t even send me the pass to enter the garage but had no problem charging me and not responding to my messages asking for help, and money back. Shockingly terrible. -10 Stars.JkfmskIznskafnzkskamskdosVersion: 3.14.0

Doesn’t workApp won’t recognize my credit card. Late for work. Thanks a bunch..HdhHggHugdhHy65Version: 3.10.0

Complicated garbageThis app is absolute garbage and a complicated mess to use. As soon as i don’t Need to pay for my parking at this particularly spot with This app I will uninstall..AomestupidnicknameVersion: 3.9.0

Payoneer 💰Payoneer is an online payment platform that lets you transfer money from any corner of the world! A best and must have payment service for every blogger, traveler, freelancer, affiliate marketer, consultant, virtual assistant, business person, online sellers, and receivers. Earn $25 for free by joining Payoneer. Sign Up Now!AdvertorialVersion: 3.63.0