PS Remote Play Customer Service

PS Remote Play Positive Reviews

Too much lagHello PlayStation, I’m one of your fellow users. I player games a lot but my TV has broken so I’m using remote play to play games but for some reason it keeps glitching when I’m trying to enter this game called WWE2K 24. I don’t know if it’s an issue with you guys are an issue with me but I personally think it’s not with me because I have 5G Internet and for some reason this game keeps lagging and I think it’s a lack of Internet. I’m not sure what this remote play app keeps lagging and lagging and lagging every time I’m trying to enter one of my games or something I think it’s because of the new update that you guys just released like a couple days ago in December 2024 but I don’t know and hey thank you for reading my message. Hopefully this message reaches out to you guys and you guys are able to work on the issue if you are not able to that’s totally fine I understand..Xnxmaa,qeetpVersion: 7.5.3

I’ve limited issues personallyI have been using it at work, via my iPhone hotspot on my iPad mini (2021) for 5-8 hrs a day. I’ve had no issues at all basically when using it with my PS5. First your console needs to be on, or in rest mode, NOT totally off. The proper settings need to be turned on as well, which should be an easy search online on “how to make it work” if you’re unsure. It does what it’s supposed to for me. It plays my games away from home. Here’s some stuff to note from my experience I think; I am only playing offline games or with minimal online connection, I played a PS4 disk game, PS5 disk game and a downloaded game all with the same stability. I had minimal issue with stability, I was using the standard setting for quality, you can give it more oomph to use more data or if you have wifi. It would stay HD most of the time, and sometimes lose quality. Rarely was I getting the connection issue icon, which is good, because I’m playing in a sort of weird spot for network. Anyway, check your settings and restart your devices. I know it’s obnoxious but I can’t understand why others are having issues as bad as they say, however some of these reviews are older..N64kingVersion: 7.5.0

Great but its missing one thing or twoThe thing that it’s missing is the buttons since the buttons are super big because i have a iPhone 6s Plus the buttons are big that I accidentally tap on the other buttons while I’m playing need for speed payback I accidentally put the button to tune the car or when I play fortnite (I’m lazy and don’t want to download the game on my phone because it’s a waste of battery and time and memory space on my phone so I play on the games of my PlayStation on my phone witch is fun and add a option in the the setting where you can customize the buttons where you can put them somewhere else on the screen and make them smaller and one more thing that it needs is that you can use the daulshock and play on the phone without the one thing that one thing happening and the two the two things that I’m asking please because someone’s tv or monitor might break so they can play on their phone or tablet with or without the daulshock that are the two things that I’m asking right now and other people might appreciate it a lot and I mean a lot and by the way mention the in the news and more people or going to use it.$fransisco$Version: 1.0

Works great with my PS5, the default white screen is harsh though.I recently purchased a PS5, and after being spoiled by using my Nintendo Switch away from the living room I was very happy to find the Remote Play functionality is as great as it is. I have my PS5 connected via Ethernet to my Eero primary node, and my iPad connected over wireless. Outside of a very few slowdowns it has been amazing. The only reason this is not a 5 star review is the loading screen / home screen / launch screen is a harsh white screen, which is overwhelming and requires the screen brightness to be lowered, which immediately needs to be turned back up as soon as you reach the actual PS5 Home Screen which is black. The fact its such a drastic change and is not able to be configred even to a less harsh color like a dark gray is very frustrating as I have to change the screen brightness every time I launch / open the application. I will change to 5 stars the minute they add a setting to permit a dark mode or black background launch screen to match the PS5 background..Jess_Simpson13Version: 4.0.0

Welcome to the 21st centuryI have to say I was a sceptic at first with the playstation now service being a GameFly customer for so many years but there is one thing that I noticed and I’m glad I made the switch. GameFly has always and I mean always been slow with their shipping of games and even worse not sending the right game when a new release was coming out. I got tired of it and canceled my subscription and a couple of months later I signed up for playstation now which is way cheaper than Gamefly’s advertised price for just one game out at a time. Last night I decided to try out the remote play just to see if it was all the hype that I heard about being able to use the PS4 DualShock controller with a MacBook, all I can say is bravo Sony once again for blowing my mind. This is the best thing I have ever experienced besides VR but just the ease and functionality of it has impressed me tremendously. I strongly recommend downloading this app if you have playstation now because it is worth the money especially if your still a Gamefly customer..CRAZYMESCAN26Version: 2.0.0

Lots of Potential!This app has a lot of potential for the future. After attempting to give it a test with Apex Legends, I came to the realization that I simply cannot press all the buttons needed at the same time when under combat. The controls disappeared after a few seconds and I ended up pressing outside the button boundaries. I have not yet tested an external BT controller, so I might see if it has this functionality at a later time. But as for using it to control apps and services. It works great. The chat function works great, but it would be a nice feature addition to use it for only chat with no game audio or video. The quality and framerate is amazing if you have a 100mbs+ internet connection from both host and target networks. As this app was just released this morning, I'm sure there are lots more features and functionality planned as the technology evolves. Overall, this app works great as a way to play simple arcade or basic controlled games and is a nice remote, but not ideal for playing FPS or more robust games where you need better hand eye coordination. We’ll see what time has to offer..InvisibleFaceVersion: 1.0

When it works, it’s fantastic!I love using this app to play PlayStation from work and out and about. The only thing I have a problem with is the ability of the app using WiFi, which is to say, no ability at all. I will say, at work, my router is pretty far and through a couple walls, so the signal isn’t great. I always blamed the inability on that, but recently I tried using Steam’s SteamLink app to do the remote play thing with my Steam library. Imagine my surprise when the WiFi connection worked flawlessly. No lag, no weird glitchy looking pixelation, just clear and smooth gameplay. So I wonder now, why does ps remote play have this issue? I use a hardline at work, because I’m awesome like that, but it would be much easier to use WiFi, as I would then be able to move my iPad to a table instead of sitting behind the desk (I work in a restaurant and play during the 2 hour break we have between lunch and dinner. Anyway, great when it works, awful performance on WiFi! Make that better, and it’ll be a 5 star from me..XoloeVersion: 6.5.5

Good idea just needs better executionThe app is great, it has great potential, but the execution was a little spotty. I got this app because I wanted to play PS4 games during my downtime at school. However when I tried playing it, it never connected. If there was one thing I would immediately improve is the ability to play anywhere on any WiFi network. I feel like the purpose of the app is negated when you can really only get the best use on the same network your PS4 is connected to. Also, the controls are a little hard to adapt to. The buttons are really big, and half the time I would end up pressing the d-pad instead of moving the sticks. The control delay is a major inhibitor and the unchangeable control sensitivity is difficult to work around. All in all I would recommend it if you need an extra controller or want to brag about playing Spider-Man on your phone, but at its current state, it needs some real improvements to truly be useful..Warhammerh8erVersion: 1.0

Minimal useThis is a super exciting little gadget, our household doesn’t watch tv so the entertainment equipment has a separate room upstairs. It’s nice being in the kitchen and while I’m making food or laying in bed, I can access my game from my phone and doddle around. It’s great for doing menu work in fallout 76, I played the witness for several hours in bed. And path of exile just came out, sat my couch in my living room and slayed some monsters. Using the screens control (slight delay and my fingers take up most the screen) got tiring and I started googling how I can connect my PS4 wireless duel shock only to discover I can’t. It’s a real bummer, and I feel it’s a really missing of the mark on this app. All in all it works but expect delayed controls as it’s just streaming to your phone. No controller really kills it. But it’s super awesome of fiddle farting through menus. Would be perfect for old school rpgs or any game that doesn’t require precious movements. 4/5 will be my rating. First review of an app. Fun gadget.DontHallucinateVersion: 1.0

UPDATE BOTH DEVICES TO YOUR LATEST SYSTEM SOFTWAREI was having the same issue as everyone else making sure all of my network settings were right, making sure both devices were on the same network, even making sure the consoles settings were all right STILL nothing…. BUT make sure that BOTH DEVICES are updated to their latest system software: For PlayStation 5 go to settings > system > and the first section were it says SYSTEM SOFTWARE click that > SYSTEM SOFTWARE UPDATE AND SETTINGS and it will let you know if you need to update your console For IPhone it’s pretty simple settings > general > software update and it will let you know wether or not you need to update your iPhone for the latest system software update I hope this helps a lot for anyone who is struggling I was at this for awhile trying to figure out what the problem was and this works for me so I hope it works for you as well.ShhdsjsVersion: 7.5.3

Finally works like it should!Works on MAX setting with no seriously noticeable lag over WiFi connection. No longer seems to drop connection as it always did in the past. Using mobile data over 4G LTE on the lowest quality settings. Works fine-Poor quality though. Using over mobile data on Medium or High quality settings brings the Stream to a stutter and drops out soon after. Once everyone is using 5G this should work great. So until then only the lowest quality setting is playable at the moment. The developers really can’t be held at fault for this though. It is simply the limitation of the slower mobile data uplink for the time being. Again when we are all rocking 5G when that’s standard all over (hopefully by 2025) we will all be playing remotely at the highest quality settings with no lag..Alex West WorthVersion: 4.5.0

Amazing but just short of perfectionI have been using this ever since they allowed streaming via cellular since I have unlimited. But as of late I noticed one minor bug annoying issue with it, you can’t turn on the console or connect to the console if it’s not actually on and at the main menu. We have had power issues around me lately causing us to lose power and shut down my PS5. Since I wasn’t home I couldn’t use the app at all because I couldn’t boot over LAN and even after I turned on my PS5 it went to the error screen telling me to turn it off properly as if I could control that and at that screen you can’t remote in either which causes issues because I don’t have my PS5 plugged into a TV it’s just direct into my router and used solely via streaming. If they found a way to fix those issues, if it’s technically possible, that would make this app perfect..MocamanVersion: 7.0.3

Needs button mappingHonestly, the app has worked great for me so far. There are slight hiccups when it comes to connection quality, but that’s what I expect out of a streaming app. It’s largely dependent on my internet so I won’t fault the app for that. I’m not seeing the issues that other people talk about and the picture quality has been great. There’s one thing that would make this app 5 stars for me, and that’s button mapping for touch screen. I use a telescopic controller that plugs into the phone, so my phone looks very similar to the ps portal, but I have to take my hand off the controller and move to the upper middle of my screen to do any touchpad actions. What’s more, I have to tap first, then either tap or swipe on the digital touchpad. It’s pretty rough and breaks my flow to the point where I decided to write a review about it. With just that change, I think I’d easily put it at a 5..JoesmithminerVersion: 7.0.1

Needs an update for connecting Ps5/PS4 Without using rest modeEverything of this app works really well, but the one thing they could do, is have a big update that allows you to connect your Ps5/PS4 without having your console on rest mode. For me I have recently bought Backbone One PlayStation Edition Mobile Controller for using Remote Play. But I sometimes I forgot to put my Ps5 on rest mode, which I would have to bring my Ps5 controller just so it can turn on the Ps5 while at work, in order to play it mobile. But it’s not the internet fault, everywhere I’m at has the best Wi-Fi including my house. I really don’t want to keep bringing my Ps5 controller every-time I forgot to put it on rest mode. There’s a reason why I only bring on controller and it’s the PlayStation Edition Mobile Controller. We will really appreciate if you fix this problem with a huge update thanks.DBN165Version: 5.0.0

💯💯💯Man this is so underrated i don’t think people talk about this enough.. so far it’s great for playing single player games i tried online once but it may been bad experience because i was using wifi.,. I love that you can download it for macs as well. I’m a truck driver and in my spare time or when im stop with great wifi i can play some of my games.. I also love that you can pair you ps5 remote making its ten times better.. This app alone is one reason i will forever love playstation. And to add when im at home im able to play my ps5 games in the living room on my ps4.. Great for when family and friends are over and i dont want everyone in my game room.. Again this is such an underrated feature , i wish more people talked about it, i hope they keep it and continue to better it.BobbyPJuniorVersion: 7.5.3

Motion is brokenIt’s incredible to use an iOS device as a portable window to the Playstation, so I’m very happy this app and functionality exists. I’ve been playing a lot of the game Dreams recently, and found a bug with the Remote Play app that makes Dreams, and games like it, almost unplayable. The app (or the Playstation 5 itself) isn’t handling motion correctly. I’ve tested with the onscreen controls, 3 DualShock 4s, and 2 DualSense’s, and the issue is the same no matter the controller type. My Imp (within Dreams) always drifts to the left edge, making me re-center the control every 30 seconds or less. All of my controllers don’t have this problem on the actual console, and I noticed this issue with no controllers connected as well. So it’s clearly an app / PS5 issue here. Luckily most games don’t use motion controls, but those that do won’t be a great experience. Please fix this Sony..Maximilian LVersion: 4.0.0

Reasonable remote accessI've been using this app to play BG3 from my iPad. The PS5 is upstairs on the root mesh router, and my iPad is downstairs (one floor difference) connected to the same router. The images are sometimes blurry on the iPad, but other times they're fine. I'm guessing there's some issue where the app thinks the network isn't fast enough so it's downgrading the resolution (or potentially overcompressing with a lossy format?). I've got 300Mbps down and my local network consists of all gigabit e/n or better (routers, two switches, and all wired e/n ports). (@Devs I'm happy to set up a test and record wireshark data for you, if you think it would help.) Right now, I can't seem to find the L3 and R3 screen control buttons, but it occurs to me that I didn't try closing the panel at the bottom of the screen, so maybe that will do it....Azhrei_FJEVersion: 7.5.3

4 out of 5!Running ps5 + ipad pro. playing elden ring on the ps5 ethernet connected, ipad pro with controller connected via bluetooth. the app was disconnecting if i left my controller connected to the ps5. only works with controller connected to ipad. so no vibration, kind of sad, but still works. graphics look very nice, but lag is a thing. its around a 400 ms delay, enough to make things feel a bit clunky, but you get used to it. have had no disconnects (since controller is connected to ipad) sit right next to the ps5. only using it bc the lady watches a lot of tv, and i would rather this than another monitor lool. otherwise, there is proabably no way i'd play on the app. it has potential, but since you kind of can't get a better setup than what i'm running this on and there's still pretty prevalent lag, i dont know. good work though, team, and i definitely will so wow, i cant believe it even works THIS good. which honestly is pretty good!!! EDIT: a month later, a couple feature req's: -login screen be able to access ios keychains for passords, why in 2022 am i entering this everytime? and more importantly, support for multiple psn passwords stored, for us nerd families. -vibrate support for controllers (am aware this is complicated.) thats it though! thanks..ToiletoothVersion: 5.0.0

Good but can’t really call it remote playThis is a cool app, and when I downloaded it I was under the impression it’d work like the xbox app. But unfortunately it doesn’t. You have to be connected to the wi-fi your ps4/5 is on, or you have to do a complicated task to have it connect outside your home. I don’t think that should be the case, I think the app should stay true to it’s name and can be played remotely. There really isn’t a point, it’s cool to play games on my phone for like 5 minutes, then I just switch back over because what’s the point of playing on a significantly smaller screen? If we could have it work away from home without doing that stupid set up then I’d give it 5 stars, but with how long this app has been out I’d doubt that Sony would make the change. If you want to make money out of it then have it for just ps plus players..SmokealotiveVersion: 7.0.0

Waiting for Apple TV supportI’ll be honest, I rarely use my iPhone to play games of any kind. WiFi and cellular typically aren’t fast enough for a good experience in any kind of remote-play setup. What I do want is the ability to play my PlayStation games without needing to change the input on my tv. I’d love to see my Apple TV handle remote play over a local hardwired connection, centralizing all of my home entertainment to one receiver device. With a setup like this, I wouldn’t need to move my entire console just to play on a different screen. It would also mean that I could more reliably use my console when traveling, without having to pack the monstrous machine and lug it around. If I just bring an Apple TV with me, and give it a hardwire connection, remote play on any tv screen would be much more accessible..AndToDustYouShallReturnVersion: 6.5.5

Works Seamlessly w/Proper ConnectionReading some past reviews and not sure reviews from 4 years ago should even count considering technology advances consistently. It should go without saying for something like this that the better your internet connection, the better the experience. I have an Ethernet PS5 connection (the best experience for this) and have traveled with a hotspot and had no major issues whatsoever. Obviously there will be lag, etc as you’re connected over time & space (as Louis CK once said “it’s traveling to space and back, can you GIVE IT A SECOND?!) but to be able to play your console anywhere in the world is magnificent. 10/10 (or 5/5 in this case), no notes. Keep the updates coming to keep it fresh. Cheers..JohnsonMillerVersion: 6.5.0

Best PS Feature, IF You Have The Right SetupWhen first using the app I was disappointed by not being able to use a PS Controller because the onscreen controls were difficult to use (the more practice the better you’ll adapt to it, though). A few minutes into playing a game on my iPad Pro I thought to try connecting my steelseries Nimbus controller that I originally purchased to play games on Apple TV. After pairing the Nimbus to the iPad I was playing games easily on my iPad (with case the props it up) while also being able to watch news, shows, movies, etc on my Apple TV. It’s really expanded my ability to multitask and also frees up the TV for room mates, partners, kids, guests, etc. to use. If you have the right setup this could be the perfect app for you. If you only have an iPhone, or even just the iPad (no stand, controller) it may be difficult until you get used to the controls, even then it won’t be the same. *steelseries Nimbus controller will not have all buttons that the PS controller has. Missing: L3/R3, Touchpad, PS Button, Share and headset connection. Check the controls of your favorite games first. If it’s a slow paced game you can use the onscreen controls for those missing on the controller..MistaWondaBreadVersion: 1.0

Clunky but a great startFinally for IOS users we’re getting remote play. And for the most part it’s pretty good. Connection is fairly easy once you register your Phone to PS4, framerate when playing is around 25 fps (even with a gigabyte connection) but is to be expected when your remoting in on a system so you’ll probably want to stay away from games like Apex legends or Battlefield and stick with single players game like Spider-Man and God of War. It’s controls are pretty good? While they done a good job emulating the buttons the L3 and R3 sticks are a bit finicky and hard to control. I don’t believe there is a sensitivity slider in the app so you might have some trouble getting use to it. Minus some hiccups this app mostly works as needed. So for Sony fixes to work on are framrate and better control of the L3 & R3 sticks and give us some option to hook up the PS4 controller and I can give this 5 stars. Still a great start though!!.Fire Of the 5'sVersion: 1.0

Amazing but it could have something added...I connected a ps4 controller to my iPad and started the app, connected to my ps4. But one thing is that the PS button and the touch pad does not work. So in this case, I have to switch up some of my controls, or create custom controls so that I can switch whatever is connected to the touch pad and put it on a different button so I can use whatever it’s connected to. I just think that is would be nice to use the touch pad cause that’s what I’m used to, and the fact that I don’t want to change my controls every time I play on my ps4 using the app. The PS button, yes I understand that the button is on the screen, but if you are using a controller, it’s habit to press the PS button to exit out the game your in, I just think that having the PS button working should also be very nice. Thanks for reading..DragonPurrrVersion: 2.0.0

Mouse is brokenOver all this is a great game for a man who is on the go a lot, however I have a few bones to pick with it. For one the mouse is broken for pc mode. If you don’t know, when connecting to a pc, remote play will hook up a custom key bind set for your game, however that sometimes includes clicking in some way, which unfortunately is broken. You see for some reason remote play refuses to connect a mouse, even though it will connect a keyboard. The other thing I have to say is that the game is very glitchy when using this. Now don’t get me wrong, I understand why that is, however it seems like it needs to have absolutely flawless internet connection in order to work at full resolution without any problems. Other then that, this is an absolute necessity to any ps gamer..Satchal gizmoVersion: 7.0.1

Runs well (but only if you have decent internet)I remember the days when ps remote play was only available on the ps vita. It was a really smart idea in my opinion to put it on the AppStore. These days I don’t have a lot of opportunities to sit in front of my tv and play video games but this app makes it more accessible. So it does come in handy. And it’s free(the app itself) but I’ve had to come across a few hurdles in order to get it running the way I want it to. I purchased 2 things: a backbone PlayStation edition controller (about $100) + a Wi-Fi extender ($35). The Wi-Fi extender was really useful because it made my ps remote play experience a lot better and I would highly recommend if your internet is not the recommended speed for this. It’s a great app overall. If you think you will find this app useful, it probably will be. Just make sure your internet is fast enough. Also, if you have an original launch ps4, I would highly recommend a Wi-Fi extender even more because those ps4s don’t support 5ghz internet (faster internet, but smaller range) I also use the ps4 wired internet connection. I hope this helps and hopefully more updates will come out that improve the quality. Thanks for reading!.ExnihilothereviewerVersion: 6.0.0

3StarsIt’s a wonderful service by a person who understood the importance we hold for our gaming experience but the only issue I have is the Internet speeds affecting my gameplay..Even story mode games that are offline are affected but I know it’s not just one variable..I’m pretty sure the area I’m in does not have the strongest connection/signal that would allow smooth gameplay..I’m not hardwired and multiple people are connected to the wifi along with other devices so these are a few things to consider ..it was working smoothly for some time but not for more than 6 months, from what I can remember..I love the feature but because I can’t play I feel cheated for purchasing the backbone which was 100$ at the time and now I really can’t use it which makes me feel hesitant to purchase similar and other products in the future.Crypto ricanVersion: 6.5.5

DecentI’d give this 5 stars if this app didn’t constantly freeze during streaming; it makes my character be stuck in place or the camera is going every which way without me even touching it because it’s struggling to reconnect to remote play and then bad enough to where it kicks me out. I was streaming Overwatch 2 on Discord and it kicked me out over 5 times, the game even gave me a countdown about to kick me out in the middle of a match set as “inactivity” because it was struggling THAT MUCH. May just find an extension to plug into my PS5 to do this so I can continue streaming games for my friends on Discord without this problem. Like I said, it’s fine but it has lots of connection and lagging issues. Not to mention the quality is kinda boo-boo. We are way past the times and need for 720hp being the highest quality available..KapriisunnVersion: 5.5.0

The beginnings of a game changer for gamingSo let’s start with the bad news, because there’s not much •currently, there is no way to play without WiFi. While this is a bummer, I feel like Sony’s hard at work prepping to fix this •the button placement is SLIGHTLY awkward at first, but nothing that can’t be adjusted to •Portrait mode’s screen is a tad bit tiny. Not bad, because I plan to mostly play in landscape Alright, now let’s talk good. I was skeptical at first because the idea of pressing buttons on a touch screen rather than buttons on a Vita was likely to be jarring. Not the case. Sony has addressed this with the 3D Touch vibration that is quite responsive. The other concern would be plugging in combos and fast paced movements. I ran it through the ringer of Devil May Cry 3’s opening mission. Is it perfect? Not yet. But I was able to clear the mission with an A ranking (which is my usual average on controller). The lack of latency in a local room is also very nice, and the battery consumption is surprisingly low at default settings. This is a game changer, folks. This takes the exclusivity of the Vita’s best function and gives it away to the phones. With a bit more work, this could actually be the genesis of phones and home gaming working truly together. And I’m ALL for it.Scorch A.Version: 1.0

Almost thereThere have been a few third party apps that have done remote play in the past. They always worked okay but not super great. This app promised to fix so many gripes I’ve had with remote play. It’s free, it supports microphones for voice chat, it requires very little in the way of configuration. This app would get an absolute perfect score... ...except that I can’t remote play over cellular. This makes that app a non starter for me as the promise of “play anywhere” isn’t exactly true. I don’t have good WiFi where I work and I’ve enjoyed remote playing on my phone from apps that support LTE. Now that firmware 7.0 has come out, the other app I was using is now no longer working. So now I have no options to remote play. Anyway, this app is great for what it is. It’s just missing this one key feature to make it a must download..CmcourseyVersion: 2.0.0

Only missing one thing IMOYou’ll see people complaining they can’t play first person shooters with this app. Well, obviously you won’t be able to play fps games. You’re on a cell phone. However, if you want to play single player games it works really well. I’ve able to play God of War, Detroit, as well as Kingdom Hearts. However, one thing is missing. The “shake controller” controls haven’t been ported over as far as I know. I wasn’t able to continue playing Detroit because of this. I know it’s probably not possible to port this by shaking our phones, but if there’s a way to add a button on screen that would easily make this a must have app for PS4 owners. It’s already worth a try but some games will be unplayable because of this control option missing. It’s still a great, well working app without it though..Jerome from NibbatownVersion: 2.0.0

Thanks PlayStation, very cool (but please fix some stuff)First of all, if your gonna make us play with touch, please make the buttons much bigger. I’ll be mashing a button and wondering why nothing is happening. Then I realize that I’m not pressing the button directly, and the joystick will spawn at my thumbs. Second, set boundaries for where the joystick can spawn. For example, do not let the joystick be where the buttons are at. Third, allow a wired connection between the controller and the device through adaptors and cables. I understand that apple wont read ps4 controllers through bluetooth, so please allow a wired connection. And maybe, just maybe, one day, will you allow people to connect to remote play from ANYwhere they want to? Maybe through a cloud or something? Or just for ps plus members. That would be amazing. Thank you!.Playstation for lifeVersion: 1.0

4 StarsI’m going to be honest I give it 4 stars because it lags so much. You probably been saying “It’s your internet “ but no this app loses connection and lags so much. I know for a fact it’s not my Internet because I have good internet but okay. Everything else is good, is like if you are playing ps4 games on your phone with a ps4 controller. I like this app but like how I said you can’t play relax because it lags a lot and disconnects. But I use this app when I don’t have access to my tv because I can just turn on my ps4 and play on my phone. I would give it 5 stars but the lagging and disconnection problem bothers a lot.(Fun fact I use this app where I have a good signal of wifi which is my living room where my ps4 is in my room but my room is not far from the living room because is just like right away.).Arkham-AlVersion: 3.0.0

Missing Key Features! PLEASE READ SONY!Love that I can keep my PlayStation connected to LAN Cable and use it. But I wish I could use LTE on my phone to connect because sometimes the WiFi I have available is slower than my phone’s data. Also, the screen needs to fit the iPhone X. I cannot stand the black borders on the sides. So much screen space wasted... MOST IMPORTANTLY, the PS4 Controller needs to be able to connect to an iPhone’s Bluetooth... PERIOD. This app has no real value if you can’t even play real games on it because the analog sticks are basically non existent on the screen. Then once you do that make an option where I can take the digital buttons off the screen. Either make the controller compatible or trash this whole app and just remake the PS Vita with 2019 standards for a device.. such as a working remote play. Sad... Really wish the Ps vita Go would just come back..Leo.sheltonVersion: 1.0

Great App, but some suggestions.The app works great, I’ve used it to play at a hotel hours away from my PlayStation! Most people complain about the touch screen controls, but I have been playing 4 finger claw on mobile shooters competitively for quite some time now. It’s just a matter of getting used to it I always tell people. However, I would very much like to be able to customize the on screen controller HUD, and the ability to move and resize elements of the on screen controller. As I’ve said before I play with 4 fingers, two to control the virtual joysticks (move/aim) and two free for other actions (mostly aim and shoot) but I would like to be able to move the dpad and shape pad (is that what it’s called?) further up so that they are more accessible, being so far down they can strain my hands for extended play sessions..User 10372794Version: 1.0

Pretty good app, but has some connection problemsThe PlayStation remote play app was a great idea, I love being able to play From School or a friends house without having to bring my entire PlayStation. I also love the fact that I’m able to connect a controller as the buttons are pretty small. but there are 2 problem that I don’t like so much. One is that I’ve realized that you need almost perfect connection to get OK gameplay, if you’re not near like a super strong Wi-Fi connection then it’ll probably be very glitchy or just lose connection altogether, which can be quite annoying. The other problem is not being able to connect a second controller to play with a friend. but other than that it’s a pretty good app with just some minor problems.The_Goat4949Version: 7.0.3

Nimbus Controller WORKS!!Update: due to previous reviews asking for controller support for the nimbus controllers I assumed there was no support for ANY controllers. But I decided to try it myself and the nimbus controller worked flawlessly!! With the minor annoyance of no R3 or L3, but that is a fault of the controller not Sony’s app. Thank you Sony! Also when using the Nimbus controller there is no controller HUD on the phone screen which is another plus!! Like everyone else said. Need controller support. It runs games even multiplayer smoothly but if I can’t engage in the game properly and with ease what’s the point? The great connection and the potential only make the lack of easy controls or controller support that much more frustrating. Please add either nimbus controller or DualShock support and I will give 5 stars..Uhhhh8888Version: 1.0

So much funI’ve been using this to play PS4 while on my exercise bike, or right before bed. It works great and reliably, though I haven’t had much luck in locations outside of my house. I would highly recommend getting a MFI controller, however. Not every controller will have all the buttons you need, but most of the time you can supplement them with the touchscreen virtual controller. That said, almost all MFI controllers lack L3 and R3 support. One option is to use the Gamevice, because it makes it easy to reach the screen while you play, so you don’t really miss the extra buttons in some games. That said, a lot of games require easy access to L3, and R3. For those, I recommend the Rotor Riot, which is what I’ve been using most of the time, and my experience has been seamless, since it supports everything you need to play. The other cool thing about controllers is that there are a ton of great iOS games that support them, so you’ll use the controllers for other things (Jade Empire, Street Fighter, Leap of Fate, etc;) I’ve spent a few hours playing on my iPhone and iPad, and I love it. This is an amazing way to play games, and I can’t recommend it enough..Aztec crowVersion: 1.0

Would be the best if...I absolutely love that I can mess with my PS4 while I'm on break at work via WiFi. I think this app is great BUT I really wish that this app would hold up a little better. I use this on my iPhone and while I'm using the app I'll get a text and if I answer the text on the iMessage app, the PS4 remote app resets and I have to start the whole process of finding my PS4 all over again. I also tried answering texts by not leaving the remote app and just replying by pulling down the message so that the keyboard comes up while the remote app is in the background BUT whenever I get back to the app, none of the buttons register my inputs so then I'll have to exit the app and start over. Like I said, I think this app is awesome but if there's a way to address these issues, this app would definitely be 5 star material!.Rickmayne201Version: 1.0

Love it. Recommendations to make perfect.This is amazing. I’m using this to play upstairs so I don’t have to lock myself away in a basement I play on the tv my PlayStation 5 is connected to. Great connection and really no lag that I can tell. This demonstrates that it could potentially take the place of my switch. Just a few suggestions - would be great to allow for full screen on my iPhone 13 pro. Screen is good size but it looks like this remote play app is cropping in the video a bit and makes for a pretty tiny window into the game world. Also wish there was a way to cloud stream the catalogue of classics, etc. doesn’t appear as though that’s an option. Perhaps only an issue with select games. Other than these two gripes, this app is wonderful..AshanthonynVersion: 5.0.0

Needs update for VisionProYou guys have done an excellent job creating & maintaining this app. As you further improve the app, please add visionPro support. PSVR2 is an amazing technical achievement, but for those who has VisionPro, please do not let us be VRless. I’ve been PlayStation since day 1 (PS1) and my greatest dream was to play on a IMAX like cinema screen. I’m sure this dream is shared by many millions. For the moment, all VR experience is only available to a limited audience globally. By allowing your app or a version of it playable on visionPro will ultimately reenforce PlayStation’s commitment to excellence in gaming & entertainment; and further lay the groundwork for many gamers and entertainment enthusiasts to experience the grand scale of VR content through PlayStation..Muse198289Version: 7.0.3

Amazing!!This is amazing! The ability to play your PS4 games on your iPhone anywhere and anytime! That’s great! The update to able to use mobile data was just an incredible leap forward. My only two problems are I wish it was full screen on my iPhone X. The fact it’s boxed at 16:9 is still amazing but the ability to make it full screen would be great. But not a big deal. The second is that I hate that I’m a PS NOW subscriber and I can’t stream the games while using remote play. I realise the lag might be the reason that this isn’t possible… but not all the games are downloadable… Star Wars force unleashed for example is stream only and I can’t play it remotely… which is frustrating (hence the 4 star) But other than that… this app is incredible.Snaithy83Version: 4.5.0

Ps4>Xbox oneI got a xbox one and was disappointed when i found out it had to update in order to play, because at the time i didnt have internet. and id go somewhere to get it updated, and about a week later one morning, boom, xbox needs to update again, cant play or use it at all until its updated. so thats when i made the switch, and thank kelpy g i did. way more simple, way more fun, not only that, it has RECHARGEABLE controllers with speakers, lights (that can change colors for more immersive gameplay), and touch screen pad.🤯(not to mention the slick motion controls or the cool accessibility options it has like hitting the controller like a dying flashlight to get it working again in game, brings the immersion to another level.) gg.GermanJew42Version: 2.0.1

Incredible! But please add DualShock support!Please allow us to connect the DualShock 4 via Bluetooth or via a MicroUSB>Lightning connector! The only obstacle is Apple requires a MiFi certification for controllers. I mean the PS4 controller works with Bluetooth and there’s no reason it can’t connect just as the Steelseries controllers do. The Nimbus is a decent controller but I don’t like the analog sticks as they are too tall and don’t click, which removes L3/R3 functionality used in a lot of games. I usually do remote play on my MacBook Pro and iMac with the PS4 controller plugged in. Works perfect with no setup required. The controller combined with streaming in 1080p/60fps is like I’m playing on the console itself. No lag or latency whatsoever. Streaming to my iPhone XS Max works flawless also AND looks gorgeous on the OLED display. The only set back is no native PS4 controller support. Make it happen!.JB883Version: 1.0

An absolute game changer, with one major flawThis app is an absolute game changer. Being able to play diablo on my iPad with a real DS4 anywhere I want is a dream come true. If you’re on the same network lag is impressively low, and quality is amazing. It’s still not perfect but it’s great, anything that’s not a FPS is perfect. The app is very well built too - properly hides the home bar and everything. Well built! It’s very unfortunate the touchpad button doesn’t recognize - it makes a lot of games simply unplayable. There has to be a solution for this. It’s very limiting, and makes me grab my laptop for remote play instead of my iPad as it works great there, but my iPad has a way better screen and I’d love to be able to use it. All in all, a wonderful feature! Thank you 🙂.Kalafalas246Version: 2.0.0

ControllerController needed to play most games..Sohail tahirVersion: 1.0

ControllerNeeds controller support and it would be perfect..ChristophadVersion: 1.0

Needs Data SupportCellular data is becoming faster and faster, yet this app states that you need a wifi connection? If I can connect using my data, this app would be perfect. However I can’t, so I can’t use this on the go. Hell, this app is great. I’ve used it while I was in EUROPE, and my PS4 is in western Canada..DunkersplayVersion: 2.0.0

IOS 13 Bring Controller SupportIOS 13 will be controller support. Starting Sept 19th you will be able to use your PS4 controller 👍🏼.DbrattVersion: 1.0

PerfectI have my sleeping dog next to me, didn’t want to wake him by getting up and finding my controller.CodypaulVersion: 1.0

Worked good until......The app is amazing until iOS/ iPadOS 13.4 It doesn’t allow me to play away from my home. Only works with a local connection. Please UPDATE your APP to fix this issue..Johnnymix.comVersion: 2.0.0

Much improved but needs faster initial connectionContrary to older reviews it is now a much improved experience. You can play over the internet and pair ps4 or ps5 controllers to iOS. Quality and lag depends on your internet connection so home speed must be good and preferrably wired to your PlayStation then your other connection to phone or iPad must be good, some hotels or airports might be slow but a coffee shop or library might be fast enough. The only thing keeping it from 5 stars for me is it takes too long to connect initially. Might not be much that can be done here but the app says its looking for local connections first then internet ones but if I know I’m not home I should be able to choose which to connect to when starting the app.Montyman77Version: 5.0.0

Great app butGreat app love the idea but it’s kinda annoying how you have to turn on your console but with Xbox cloud gaming you don’t need even need a console.I am better than you 2468Version: 7.5.0

Too gay for meNot my thing.Jack kunofVersion: 7.5.3

I mean it workPretty’s decent overall. Can play on screen but your best to sync a controller to Bluetooth. App disconnects from wifi quite often and lose connection to PS5 while the PS5 still manages to stay connected to the wifi. Hopefully update fixes this.ÅtomicoutlawVersion: 7.5.0

Impossible on Sony TV Bravia 2023!Hello, I would like to share with you my embarrassment. I recently bought a new Sony TV 2023 Bravia. My problem is not there, but the fact that I can't install PS Remote on a Sony TV is beyond me. I absolutely have to buy a Google Chromecast to be able to play. It's a little embarrassing! And the two together on my TV it creates conflicts. Why doesn't the parent company of one of its subsidiaries such as Playstation give full access to PS Remote on the Sony TV?? Can you do something?! Thank you for your interest..Owl's_eyeVersion: 6.5.5

Make it available for Apple TV and Vision ProPlease make it available for these platforms. You already need a PS5 to use the app, would be great to stream it to another Apple TV or my Vision Pro natively.Dean OstettoVersion: 6.5.5

Use LTE/3G/4GLet us connect using LTE/3G/4G.Pleaseeee~~Version: 4.0.2

BruhBruh this goofy ahh thing says that it won’t connect to my ps5 for some skibidi reason.Gyat19191Version: 7.5.3

Need to fixITS annoying when your not able to conect yourself Even do youre ps is on.Soum_FreshVersion: 7.5.3

Second screen textNeeds a way to connect like PS4 Second Screen did, that way people can use it to type / text on ps messages or games faster without disconnecting their controller all the time.WinterSolusVersion: 7.5.0

Connection issuesMost of time connections lost even my wifi speed perfect.Brother in arm 3Version: 7.0.3

No full screen?Why hasn’t the full screen issue been resolved? It’s been a couple of years now…..JakeGorrieVersion: 7.0.3

Seems coolIt won’t let me go through to connect.55792746391Version: 7.0.3

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PS Remote Play Negative Reviews

This app will not register away from home with my iPhone XR or my iPad Pro 2020 anymoreI’ve recently been trying to connect to my PS4 away from home on my iPhone XR and my iPad Pro 2020 that I just got only 4 days ago and tried using this app on both. Both are using the latest iOS 13.4.1 and this app on both will not work no matter what I have tried. I have tried reinstalling the app, restarting both devices, manually registering them to my PS4, setting them both to the lowest resolution settings, giving them both static IP addresses, and even port forwarding my PS4 and both devices and nothing is registering them. When I’m at home this app works flawlessly on both no lag whatsoever, but the moment I try to use both devices with this app on a different WiFi router over the internet, it finds my PS4, attempts to register, and then fails. It was working perfectly on my phone a couple months ago when I was using it. Sony it’s time to update the app... 😡NOW!!!.FrostbyteVersion: 2.0.0

Please fix the amplitude problem from the console to the app!I have a such an issue with the disconnections on this app. It literally makes no sense into trying to play a game when all it tells me is that i don’t have “good connection” whatsoever when indeed I have great wifi service, I get cut off mid game and it’s absolutely infuriating. I go on google to see how I can get better signals for the app to stay compatible with my PS4 but nothing seems to work. And no matter how bad of a quality I set the picture per second and the rate of the high speed internet, it just simply doesn’t do much for me anyway. How can I enjoy this if I there’s no other methods to keep the connection permanent? Is this a bug on the app or did y’all think this wasn’t gonna happen? Pretty sure everyone knows this so they would rather delete the app instead of almost pulling their hair out the from scalp regarding for its lack of interest in fixing it. You're welcome..Tyger StylezVersion: 4.0.2

Why is a very bad app?It’s a very bad app because it is always lagging out and always whenever I try to play it tells me to connect it to a different PS PS five which is what I have and then whenever I try to connect back to mine, it doesn’t work in that same minute, I have to wait like three or four hours just to get it to work so that’s why this app is a very bad app and it’s also very hard to play on from how like small the buttons are how big the buttons are because some are small and some are big and that the bad things about this but I know that there’s way more so whoever’s out there coming on this and say oh like he’s right here that’s like a very bad app to use because if you wanna play this game, you wanna play that game like very and then whenever I wanna play like a game or two it doesn’t work so that’s all about why in my opinion the PS remote app is a very bad app. Thank you PS that’s why a very bad app.Chicon wingVersion: 7.0.3

This is so bad...sorry PlayStation be better with this appThis app is ok it’s got 4 great features that you can use like streaming, a vertical controller, using your phone keyboard, and using your mic on your phone. But if we are gonna be honest about this app it’s not better than r-play. And the reason why? Well it’s because r-play you are allowed to take that anywhere you want without making your PS4 primary you can use your LTE and also be able to make multiple accounts for it! For the price it’s a a great app and the rating are true if you want an honest reason here it is. You are so far behind with this that you make an “update” to the app yeah it made it better but it still didn’t make it “remote play” so if you wanna make this better maybe go take to the creators of r-play and make an amazing app that you can use anywhere without doing a million things before it works.Brady124Version: 1.0

Just deleting the app!I have a great wifi connection, with my PS5, phone, and iPad all linked to the same network. Last Friday, I downloaded the app and used remote play on my iPad, which worked quite well despite a few glitches. However, when I attempted to play today, I encountered the same error messages: 1.) Unable to connect to your PS5, 2.) Unable to connect to the internet, and 3.) Unable to connect to the server. After trying various troubleshooting methods for 30 minutes, I decided to give it a shot on my iPhone, where it connected without any issues. Unfortunately, I find playing on my phone cumbersome due to the large buttons and small screen size for controller-based gameplay. I then attempted to use my iPad again without success. I'm uncertain about what app changes were made between Friday and Saturday, but I will just delete the app altogether..OxMayaxoVersion: 7.0.0

No longer worksIt no longer works on iOS 14 just crashes constantly at authentication / sign in..ChappyfinnVersion: 2.0.1

Cannot connect to PS5It worked about 3 months ago. I go to use it again today and it doesn’t connect. Spent an hour diagnosing and trying everything. Checked Reddit. Sure enough, lots of folk posting theirs no longer works either. So 1 star until it gets fixed. It has only one job to do, but it doesn’t work at present. @sony (optimistic, I know)..SkinvisibleVersion: 5.0.0

Connection without iOS 13Its a good app but i have a really hard time trying to connect to my ps5. Every time i try to connect it manually it says cannot connect and when i try to connect it by the internet it doesn't work. This app just doesn't work without iOS 13 and its stupid because people have to go and ether buy a new phone or not use the app..Mornikxx ntVersion: 4.5.0

CrashingSince updating my iPad Pro 2018 to iOS 14 this app keep crashing as soon as I try to enter the code for the two step verification. Devs please fix.HipoperaVersion: 2.0.1

App shuts downEvery time I try to sign in, the app crashes, and it’s infuriating. Fix this now please..Ripperino2020Version: 2.0.1

TerribleAfter I used this app my controller won’t Connect to my PS4 and look it up how to reconnect and it won’t work hate this app if I could give it a zero I would.AndjmhddhcnVersion: 2.0.0

Doesn’t workI literally put my phone right on top of my PS4 and it didn’t connect, I tried to connect using the 8 digit code the PS4 gives you and it just says error every time. Someone please help..NosajnessVersion: 1.0

Doesn’t Work After UpdateSmh.NMD143Version: 7.5.0

No point(At least from what I was told, as well as my own experience) You need to be on the same network, as the PS5 your planning on playing on. So there is literally no point as to downloading this app, because you have to be physically near and on the same network. I downloaded this app to be able to play on the go (like on a bus, or in a car), 0/5 stars if possible..Still_loading…Version: 7.0.1

Works with some carriers, not with othersWorked great with my previous carrier Telus, but won’t with my new carrier Roger’s. Both are high speed mobile 5g networks in Canada with download speeds over 150Mbps. Nothing else had changed. Every tech I talked to said it’s a problem with the app. Please, PLEASE update. I love remote play! I want to give 5 stars!.LakdjxoskVersion: 6.5.0

(8801330d)For 3 years I’ve been unable to use remote play due to this error. It seems to be a very common issue online yet Sony hasn’t fixed it. This is ridiculous… do better.MitchchristVersion: 6.5.0

Grey barsUgly grey bars appeared on the iPhone. No fix for over a month now..Kel DromaVersion: 5.0.0

“No longer supports iOS 12”I just wanted to play hell let loose now I need to go upstairs, get my freakin laptop and a controller NEXT TO MY PS5.Hylian KnightVersion: 4.5.0

Singing inWhenever I trie to sign in my password it would disappear and say the password is wrong please fix this.Odog453Version: 4.0.2

TerribleOnce I type password then it deletes the password and say it’s wrong but I know it’s right.Bot are kool like meVersion: 2.0.1

Limited operationSo limited you can’t even operate Netflix to select a show. Kicks you out in all streaming video programs..TeluuuuVersion: 7.5.3

StupidOnly works if the console is already on which defeats the purpose..Sarah42997Version: 7.5.3

Fix resolution issueIt’d be awesome to be able to actually enjoy using all of the data that I have which is 75 gigs a month which my download speed is 1.2 GB in my upload is one gigabyte so I don’t understand how I can’t use 1080 P remote playbeing forced to use 720 with the highest possible data consumption rate offered by the app and it’s extremely grainy on my iPhone 13. It completely cuts out a lot of the time still and I know it’s not a connection issue between my remote play the Internet or my console. It’s the fact that remote play can’t process that fast. It would be awesome. If you guys can put out another update at the beginning of the year to help improve server, speed, and mobile data connection and usage of the app..How-about-no656Version: 7.5.3

Borderline pointless. But meh.It’s not bad. But you need to be connected to wifi you can’t just pick up and go on you phones provided network plan. Kinda makes it pointless..Russell10262Version: 7.5.3

GarbageBillion dollar company that sells 800$ gaming machines with a piece of garbage app. How about fix it?.Lucasw83Version: 7.5.0

Can't connectMy ps5 times out with an error code every time, my internet connection is strong and still having issues!.AlphaClubVersion: 7.5.0

Recently unable to remote play longer than 1-2 minutes without connection droppedUnclear if this is an issue with the app or the PSN but I've found recently within the last few months I'm no longer able to remote play to my PS5. I have constant connection errors and when I do connect, it will drop after 1-2 minutes of a stuttered connection. I barely can even start a came before it drops the connection as the video playback is so awful and laggy I'm unable to select a game. Nothing has changed on my side of my home network; yes this has been on a stable wifi and wired network of high 300 Mbps up and 10-25 Mbps down. It just appears this doesn't seem to work anymore? Did something change on the backend of PSN to limit data streamed so now it no longer functions correctly?.AppleUser_DWVersion: 7.5.0

Used to be good now uselessApp use to work properly now I cant even connect to my ps5 using data even full bar 5g+.Redhat_Version: 7.5.0

Another failed updateAnother update, yet they failed to fix the mobile data glitch on iphones. Thanks for nothing sony. All those programmers and cant even fix this glitch for the past 2 years..HemophageVersion: 7.5.0

Doesn’t workI wasted my time trying to make it work and it wouldn’t find my console please fix your app..Qwarty1283Version: 7.5.0

Does not WorkApp completely does not work. It gives the prompt for a second to sign in and it just crashes right after..HusTleR091Version: 7.5.0

Trash appThis app works less then half the time and when it does it lags like crazy. The troubleshooting options provided by Sony is useless and defeats the whole point of playing remotely if I need to manually pair my console every other time I use this absolute dumpster fire of an app..Bbbb538194Version: 7.5.0

Mobile data issueDoesn't let me use the app without needing a VPN connection.Chenny20Version: 7.5.0

Number already usedIt always says number already used for another user.Liz wondracekVersion: 7.0.3

Do not downloadNever lets you connect.SarahbehlVersion: 7.0.3

App doesn’t even workIm sitting in front of my ps4 and it won’t connect keeps saying we aren’t on the same wifi when we are.SheloveslxVersion: 7.0.3

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