Crumbl Customer Service

Crumbl Positive Reviews

I need y’all to do me a flavor, please.Love this place and their variety of cookies/cakes/pies/crumbl’s. Always on point especially with the cakes/pies, even if someone might not prefer a particular flavor, try Crumbl’s cause it will win you over. Now with that said I pretty please need y’all to bring back the cookies n cream tres leches cake please. I unfortunately wasn’t able to make it by the store when it was out and they were out of it the following Monday, no leftovers whatsoever! So Port Arthur Texas needs y’all to please double back and make an encore performance of that cookies n cream tres leches 🙏🏼 Also, thought about something that y’all could possibly do that would benefit everyone involved. At the end of each week have a fan favorite or most popular cookie/cake/pie that was sold at that store stay around for the next week. Let them build streaks or reputation for consecutive weeks it was number 1 or sold a certain amount to be brought back or kept at The location. It’s a big ask or new feature to roll out but I feel like everyone involved would benefit from a continued sweet success of a savory salutation! Thanks for reading, keep up the great work and bring back the cookies and cream tres leches to Port Arthur Texas!.OlskeezyVersion: 7.0.33

Terrible appThe app is very glitchy. It rarely works. Additionally when the DoorDash driver picks up your order, you have zero contact with them and are not given any information. My order was picked up by a driver who then proceeded to cancel my order which allowed him to get free cookies that I paid for. Then when I called the store, the employee told me the order was picked up and on the way. After 40 minutes of waiting, I called the store and they told me they could not do anything about it since the deliveries are handled through DoorDash once it gets picked up. The only way I found out my drivers name was “Greg” was from the store. Other than his name, I was given no information to even begin sorting out the problem. I then asked for a refund or a new box of cookies and the employee said no since only the manager could authorize that. I will never be giving them my service again after this encounter. If you’re going to make me use your app then make your app encompassing to where I can at least contact my driver. Terrible customer service as well. Reported this to the better business bureau..MpreulVersion: 4.2.1

Ordering a catering order in storeI went to the Salem Kuebler Blvd store probably 3 times to place a catering order. I was unable to place my order because the in store computer would not register the payment. The clerk tried to click on the payment button on the screen but nothing happened (3x he tried) but I could not pay because the computer would not move onto the next step of accepting my credit card. I love crumbl cookies/ this order is for a birthday party & my family specifically asked for this cookie so this was not a good experience. Luckily I live close to this store so I wasn’t an angry customer just felt very inconvenienced. The clerk finally suggested I use the app on my phone & I was able to place an order on my phone. The app wouldn’t accept my first credit card though & it was totally paid off so not sure what that problem was. I sure hope my order goes through & I am able to get my order the day I need them. Advise, we could have saved a lot of time ( for the clerk & myself) if I was told to order the cookie through the app earlier/ it would hv saved many trips to the store. The clerk was very helpful throughout this experience & I felt badly for him as he did not know how to fix this..DJKC1994Version: 6.6.4

The Best Creative and Amazing Cookies EverMy first experience having these cookies was about four weeks ago, and I was amazed how delicious they were and truly haves had anything like them before. When I got home I went in search of Crumbl online and realized there was an app to order directly from and it’s top notch as well especially being able to order and pick it up and the selections without being there and always ready waiting when walking in the door also the Crumbl in my area has a drive through to pull up and receive my orders without exiting my vehicle now that’s amazing service and the staff always friendly cheerful and helpful handling the orders with care either in the store or the drive through. For such an amazing place with such delicious cookies and other delicious treats there would have to be an app to make things easier and readily available to order on the go or an function that’s come and an order needs to be place and Crumbl has done just that and then some when it comes to the app. Thanks again.Jeep peaceVersion: 5.2.13

App isn’t so great and now I have to wait for a refund!I went on to the app last night to order cookies. The app gave me a time and I started my order but when I got to the checkout, it first adds a tip on automatically(even though I give a tip, not crazy about this) then when I submitted the order it told me I was ordering outside normal business hours (it’s 7pm and they are open till midnight, so no I wasn’t). I started the order again, this time when I got to the checkout, It told me it failed and to try again… I tried three times then got the message again about ordering outside of normal business hours. I didn’t get any cookies but the app charged my card three times! I called the store and was told “yeah the app has been know to do that but it’s only pending in your account and it should go away within 3 days”😳😡! This SHOULD NOT happen, if the order fails the app should not take money from your account! Now I have to watch my account and make sure the almost $50 will not be taking out of my account. If it does then I have to call the company back and tell them. This is bull and as it goes right now, I will probably not use this app again!!.ArieshernVersion: 3.9.3

Must tryI am not a sweets eater but when my nephew brought up this place and I said sure let’s try it and it was when they had the churro cookie for the week and I do love me some churros and let me tell you I fell in love with this place . Me and my nephew await the cookies to release on Monday and we take them home and cut them up so all the family is able to sample these delicious cookies . The only down fall is there is always a chocolate chip cookie and I do like chocolate chip but it’s not a go to for me . They are very light with the toppings on the cookies and could have more on them like the advertisements show . I will continue to get these cookies to sample and then we rate which ones we like the best it’s a fun thing and a cherished moment for me when I am able to hang with my nephew and eat these cookies ! BRING BACK THE CHURRO COOKIE! I love these cookies and will keep purchasing them as long as they continue with different flavors . Crumbl is so far my top contender when I am ready to eat some heavenly cookies ..Hippie1970Version: 7.0.2

Convenient and good design……but a little buggy. It’s easy to place orders, check the flavors of the week, etc. It’s visually appealing and nicely designed. It is a little lacking in intuitiveness navigating to different sections/departments of the menu though. My main issue is that the app never works when I check “I’m here” at the store. No biggie, but annoying. I’ve also gotten errors on multiple occasions when trying to submit reviews for crumbs. And I wish it would prompt me like 20mins after my purchase rather than immediately. Even if I ate cookies in my car, I couldn’t write a review so quickly. Give me a min to actually try a cookie! As it is, I see the notification but often forget to come back to review because the invitation/notification isn’t timely. It would be better to maybe get an immediate reminder “how do your cookies look?! Take a pic!” And then half an hour later, “how was your visit? Rate your cookies…” If I remember, it’s always after I’ve cut the cookies after I get home and usually my husband has already stolen a bite. But I can’t review anything before they’ve been tasted..Dyan007Version: 6.7.1

Crumbl store experience was great. Survey was frustratingThe employee was efficient. Cookies looked perfect and tasted great. Warm and delicious. Order came out super fast with a smile. But when asked to do the in app survey, It was a bit frustrating. At one point you’re allowed to choose other under things you liked about visit. Tgat then opens a comments window. But no matter what you can’t proceed from those types in comments. SonI had to go back and in check ‘other’ then when you proceed to to question… Was there anything about visit / experience you didn’t like, you can’t choose no! If you do it pops up a set of questions for you ti state what went wrong! So if that question you must state ‘yes’ then you can proceed. It’s as if they have the programming of the questions set up incorrectly. There’s no need to proceed to the second set of questions as to what’s wrong with the visit if the customer said there was no problems. Right?.StopBrainwashingYourselfVersion: 5.8.4

App defaults-You ask for location but make me have to select my store each time I place an order it doesn’t even pop up as my normal store -you have the “how’d we do” survey pop up too soon/you don’t give enough time for someone to fill it in/have access to it - rarely does anyone want to fill it out walking with your awkward rectangle 4pack to fill out the survey before it times out nor would I imagine someone doing this on the way to their car -lastly, I think you’re a whack for putting the default tip amount to $3 when you already have 4 cookies for $16 with tax especially when you only rotate 4 new cookies in and continue to keep the pink Cadillac cookie (for months now) with the famous reoccurring chocolate chip cookie when you use to put more efforts into surprising your consumers with a new menu weekly I went to redeem my birthday cookie and got charged the unexpected $3 tip because I forgot you assume everyone wants to tip $3 with their order - your redemption for a free birthday cookie was tricky to pull up on the app as well, even the store staff couldn’t help me locate it within the app.WinOrlandoVersion: 5.0.7

Crumbl Cookies Delivery ReviewSo ive been to Crumbl Cookies before, but never delivered? Today I attempted for the delivery. First they get the basic information of where you live, name, and even special delivery notes. The. came pick from the weekly menu and finally the payment info + delivery FEE and optional tip. The fee was $6 and the basic tip was $2 (you can customize no tip or more if you want) That part was easy like any other delivery on an app. Straight and simple. However the time of delivery is where its a little tricky. CC does not deliver it themselves, doordash does. So the delivery time changes quiet a bit before you actually get it. Say itll come at 4:15 and it actually arrives at 4:30ish. So yes that is the only fixing it needs for the timing to be accurate. Other than that everything came warm and perfect!! Nicely wrapped (didnt grab picture because i was too excited) But they did put the sticker for any special notes which is lovely!!.Cutie.pie.lilahVersion: 5.10.2

Great cookies, app could be betterCrumbl cookies is amazing and I love trying new flavors of the week. It is a very fun concept. However, their app could definitely be better. It is very glitchy and often freezes. It also gives false information on what store locations have for their cookie options. For example, I ordered online and already paid for the Olivia GUTS cookie a day before my pick up time, and when I showed up, the workers told me their location isn’t even doing the Olivia cookies. So I did not receive them. I called a nearby store (also said it was in stock online) and they said they aren’t doing the cookie and haven’t been all week either. So I had to drive to a 3rd location and finally got them there. Basically, they need to be more accurate of what store has what, and if a cookie sells out or isn’t available at that location, it needs to be consistently updated and correct. I was determined to get my Olivia cookie but it shouldn’t have taken me 3 hours of driving around and calling stores because the app is inaccurate..Feathy01Version: 7.0.7

Perfect like their Cookies!Love this App! Not only does it have very easy user interface like easy navigation, compatibility with all my devices and extremely fast loading time but it doesn’t have any bugs, freezing, reloading, lagging or any complicated features which makes it that much better. Overall it’s a very well designed App. Making an order whether it be car side delivery or walk in is fast, easy and simple. Orders are ready within seconds. Making payments, adding payment options and all inside features like their menu for previous and currents weeks, type of cookies, gaining cookie points, leaving cookie reviews, their weekly or monthly subscription option for 10% off orders and their cookie diary are all unique features that work perfectly. If every app was like this one, I’d have way more on my phone than what I currently do. Definitely one of my top food/ ordering apps..KalaniVersion: 5.10.0

Critical FlawsFirst and foremost this is a review of the app -not- the cookies! As you can probably gather by the positive review people love Crumbl cookies. The app itself though has a major issue when it comes to curbside pick-up ordering. (This is a big deal in Chicagoland as the line is 30+ minutes long on Saturday.) The app uses your GPS location to determine which Crumbl location is your default pick up spot every time you order. If this particular location has an error or curbside pickup is fully booked (usually an error as well) it drops you out of the order process and you have to try again. There is no way to change the location for pickup because after you get the error message you are dropped out to the main menu. For some this may matter but when you are roughly the same distance from 2 locations this becomes very annoying. Please just let us choose our pickup location… (There is also another error that results in a similar loop but I cannot recall what I did to get caught up in that one).WRXShopVersion: 3.9.3

My visit to the York Pa storeI have been here several times and I must say my last visit I was disappointed in the staff. The woman who was taking orders kept her back turned to us for several minutes. When she was finally finished whatever it was she was doing didn’t bother to say hello only “what would you like?” We placed our orders and she seemed peeved that we handed her cash. She asked if I wanted to use my phone number for Crumbl points which I entered. I asked how the rewards system works as I’ve purchased several times and was unsure how it works. She said “honestly I have no clue.” Shouldn’t the associates know that? The Buckeye Cookies came out 1 had a much larger amount of chocolate than the other. I asked for more chocolate which that associate graciously added to it. She was very upbeat & friendly. The cashier….not so much. I will say that every cookie I’ve had has been delicious which keeps me coming back..Sue from D-townVersion: 6.6.6

Great Cookies, when you can get themMy wife wanted me to stop by and get a dozen cookies on my way home from a 1000 mile trip. I wanted to come home but lost the fight, and there was a fight. So I ordered the cookies via the app over 2 hours ahead of my arrival so I could save time with curbside pickup. Six chilled sugar cookies, six chocolate chip. I arrived at the time I requested in the app and hit the “I’m Here” button in the app. Forty minutes later a girl comes to my car and tells me they are out of the chilled sugar cookies. Guess which cookies my wife wanted? So, not only did these cookies, which are very good, start a fight that shouldn’t have happened, they also exacerbated the situation by not having what I ordered 3 hours earlier. Top it off I had to go inside to get a refund and didn’t have a mask with me thinking I wasn’t going to need one. If they app communicated with the store appropriately it would be awesome. But based on my first experience all I can say is someone owes me and my wife some free cookies!!!!!.QwaynickVersion: 3.8.13

App detects word choices that look down on the company!I left a review two cookies that I purchased. Simply stating, “ The cookie itself was so soft and gooey which I loved but I didn’t realize when ordering that it had sea salt on it. There was so much salt on top that I had to bang the cookie just to remove some of the salt, but it was so embedded in the cookie that it altered the taste extremely bad. After one bite, I had to throw it away. I was disappointed because we waited around 10 minutes for the cookies that were $4 each for it to be thrown away because it was unbearable to eat. It was a waste of money, sadly.” The app kept saying “oh no ugly words detected clean those up to earn crumbs” like what? That’s frustrating because I did not say anything inappropriate or frowning upon the company in an offensive way only feedback to improve the overly saturated salty cookie. The words prohibited was “bang the cookie on the box to remove some salt.” Seriously, that’s ridiculous. It makes me want to not go there and support their business again!.Crumbs4thoughtsVersion: 6.6.3

Amazing Cookies - Flavors Change OftenLove Crumble Cookies! They always have chocolate chip, so you know you will have a steady flavor that is almost universally liked. I also love that the other flavors on the menu are always rotating, it is fun to try new things and they get creative with the offerings too. The app is seamless. Makes it so easy to look up allergen info, this js important for us be sure my daughter has a severe allergy. It’s easy to navigate the app and it is very intuitive, that is important for me. I have ordered cookies from the app multiple times and it always goes smoothly. I also love the rewards program. We love cookies and are going to buy them sometimes… but when there are rewards for your purchases, you are getting “more” with each dollar spent. They recently changed the rewards app and so far I like it. Great job making an easy to use, helpful, customer friendly app!.MW032903Version: 7.0.7

Are you ready to Cr—um -bl!I heard about this place through word of mouth. I decided to give it a try. I googled it and decided to down load the app. I placed my order yesterday morning. I went there after my assigned time but no cookies. The were able to see no order placed. Well, I didn’t put my thumb on Apple Pay , so it didn’t go through. I tried again and my cookies were ready and I got the cookie cutter that helped us all taste the different flavors. This cookie does not disappoint . Each bite is like a party on one’s taste buds. These cookies are addictive. I will order for my co-workers(so I won’t eat all of the calories. Each week are new flavors. Here it is May and I wonder what they will come up with for Christmas. The cookies are warm and ooey- gooey. The facility is clean and the employees are polite and the sanitize their hands (yes, I did observe the operations). If you want a celebration on your taste buds then go to Crumbl..Monique McMillonVersion: 4.2.1

Cookie selectionThe app does not let me select what cookies I want if I am ordering for the next week. I ordered through the app on Saturday 2/12. It showed me a pickup date& time of Monday feb 14 at 5:30 but would not let me select the cookies I wanted. Then I got to the store thinking that I would just order in the store. So I put in an order at the store and found out that if you order for the next week you can’t select the cookies because the menu changes each week. New menu comes out on Sundays. But after getting there they started processing the order I had put in via the app as well as the one I did at the store. Ended up with 8 cookies instead of 4. Lesson learned but being a new customer and this store just opened recently, does not leave a positive feeling. I feel that the app should advise that if you are ordering ahead then you will get random cookies and not your choice. This could be risky too for people with allergies, potentially..MrsH50317Version: 4.0.5

My opinion on crumbl!! 💕In my opinion crumbl is a really good cookie buisness they have everything you could want from a huge varietie of cookie flavors to a big cookie that could last you a while to snack on throughout the week and a delicious tasting flavor. I love how they change the cookie flavors weekly it makes it exciting to see the new line-up and flavors that maybe you like more than the last weeks that can come again within time. Crumbl also has other "cookies" during some weeks that are cake cookies or pies etc honestly adding some extra deserts to the lineups are so creative and I'm here for it, they taste awesome in my opinion some people want crumbl to stick to cookies no cakes or extra things of that category I dissagree!!! I love that extra little sparkle of deliciousness. Although they are clearly unheathy for you crumbl is defneitly not a one time thing for me!.Cozette_7Version: 7.0.28

My thoughtsMe personally I love Crumbl cookies . It’s a really good idea of a business. I love how they come out with me flavors every week and I especially loved last year‘s flavors back in 2022. Those are really good but I really did not like how the delivery fee was super expensive like for one cookie it’s $14 plus a two dollar tip so I try to lower that down to a one dollar tip and that still comes out to like $13, I think it’s super rigged for delivery especially for one cookie and two is 20 dollars I wish they changed that but otherwise I really love this business. It’s a really good sweet place. I recommend it sometimes 😊 Sidenote a lot of there cookies are crazy sweet . But in person their customer service is really good a lot staff members are super sweet and helpful and I can’t wait to look forward for all the old flavors to come back and new flavors but . My personal favorite would be the chips ahoy but besides crumble cookie is a good place to eat cookies.Upcake 6:5:4:Version: 6.7.1

BEST SERVICE EVER!!!!Hello! I was here with my kids,and we were passing Crumbl. I didn’t think anything of it because I have never heard about it because it has just been built but apparently my daughters fifth grade teacher is obsessed with Crumbl cookies and apparently she has the app and they go over the flavors every Monday when they reload with new Crumbl cookies so my daughter starts telling me that since she did all her chores, could we go get a Crumbl cookie I said sure so I got to the front and this really kind lady served us when we were placing our order. She was asking our day was and using really good manners and just was really happy and then the people at the front window, it was not the same girl, but the people at the front window were so amazing. They showed us the cookie to make sure it was just right and overall it is a 10 out of 10 please try it..Twilight 🌗😍👫sparklesVersion: 7.0.6

S BI drove by a couple times since they’ve opened and noticed the line wrapped around the place. I waited for a slow day. Placed an order on the Crumbl App. 6 cookies for $24 total. The app allows you to accumulate points towards future purchases. Stopped by today around noon, no line. I clicked the “i’m here” button and they were boxing the cookies as I walked in the door fresh out of the oven. The girl behind the counter asked if I was “S” and she informed me cookies are ready. Immediately tried the chcocolate chip. Nothing beat the taste of the warm, chewy cookie. I thought it was fair for the size. Promised the kids i’d wait for them after school before I tried them. Kind of broke the promise when the girl at the counter goes “you mean you’re not going to try them now that theyre out of the oven?” I said “um, yeah I am…I just wanted to see what the box looked like when it was shut🤪”.S BazVersion: 6.5.3

Amazing 🤩My goodness, this app is amazing. It has so many features and additional parts to the app that make it interesting! This app is super easy to use, and is honestly aesthetically pleasing and artistic. I always appreciate the videography of each cookie every week, it makes cookies look so appealing!! I’m glad that in every week’s lineup you can find something for everyone’s taste. Having the ability to read reviews in the cookie journal on a cookie is super cool. I also love how there is a points system (crumbs 😝) that add a special kick to making this app great. Following crumbl gives you 10 free crumbs which is so great. There is also a map that shows all crumbl locations and specialties at certain stores. I haven’t even mentioned all of the features this app has!! Please get this, it is totally worth it!! -from a frequent crumbl cookie consumer! 🍪.RuelynnVersion: 7.0.19

App not always reliableI recently went to pickup a curbside and clicked “here” before I got to the parking spot. I kept waiting and noticing that several people were getting orders faster than me. When I first arrived, it said I was number two in line. Quickly after, it said I was number one. Finally, after sitting there nearly 15 minutes, I had to say something to the runner, who was delivering cookies to a car that had literally just arrived. He apologized and said that they were busy and he was the only one doing this. He went back inside and said that for some reason the computer put my order last. I knew something was weird when it gave me a confirmation saying my order was complete before I ever got my cookies. Fortunately this is the only issue I’ve had. Overall the app is usually fine. One last thing, I wish they could make it easier to edit delivery details in the app..AndrayaLynnVersion: 3.9.8

Cute cookie journalI love how you can order ahead and the points never expire. Only complaint is, I made a mistake with my phone number to sign up with the points reward and I was given the receipt to add the points and was told to download the app. I wish they had an area under rewards where you can scan recent receipts in to claim the points. I’ve looked all over and can’t find where you can claim previous points. I do however, love how detailed the app shows each of the cookies with the ability to to rate and review which cookie you have tried. You can earn “crumb” points for completing tasks like referring friends, liking on their social media pages and they even offer taste testing on new flavor cookies. Last but not least, if you enter your birthday, Crumbl Cookie gives you a free birthday cookie. So the app is well worth it!.KB983Version: 6.5.3

I’m rating the cookies 5 starsBut today I bought 4 cookies for my mom and I to share for her bday and I spent an extra $1 on a sticker and a bow and it asked if I wanted to leave a note, so I put “Happy Early Birthday Mom! I love you!” What I got was a happy birthday sticker and what looked like a woman’s black hair tie…I’m assuming that was the bow? The cookies are amazing tho. And there was no note I could find that I put for my mother. I ordered online and didn’t tip. I’ve been buying my mom other stuff for her bday too, and you’re cookies are great but they aren’t cheap and I don’t have a job. So it’s hard to leave tips. Maybe if you leave a tip you get a REAL bow and they put the note in…but we waited in the freezing cold for 5 minutes, so had I tipped and all that still happened I would have had an even worse experience. So I’m the moment I was glad I hadn’t tipped..CallieWVU2Version: 5.0.7

Usually GreatUsing the Crumbl app to order cookies is usually pretty easy and very straightforward in terms of navigation. I did run into a problem when trying to place a catering order for a Halloween party I’m going to on Friday. The minimum about of the mini cookies that you can order is 50. That’s fine and probably all that I’d really need for this occasion. The problem occurs when I hit 20 cookies and was told I had hit the max for the amount of cookies that I could order. Keep in mind the minimum amount is 50 cookies and it’s currently a Tuesday and I’m placing this order for Friday leaving nearly two and a half days for preparation. So why is there a discrepancy in how many I need and how many I can actually add to my order? And now apparently I’m just not going to get these cookies since I can’t order them through the app at this point in time. Maybe I’ll try again for Thanksgiving or something..Alexander Hamy HamVersion: 3.9.6

DisappointedI bought a 6 pack of cookies at the Rochester MI store today. I went there because I had met my daughter at the Waterford location earlier in the day to pick up my grandson and she showed me the beautiful cookies she had purchased there. When the employee ( who was very pleasant and polite) showed me the cookies I had purchased at the Rochester store I was quite disappointed. They only slightly resembled the cookies shown in the app and the cookies from the Waterford store. The filling in the Goosebump cookie was barely visible. The same was true of the strawberry jam on the Strawberry Shortcake cookie. I told this to the employee when she asked me how they looked. She was stunned and didn’t know what to say. The store was very busy and she had been so pleasant that I just accepted the cookies. The cookies purchased should look like the cookies shown on the app. They still tasted great even though they were lacking visually..Bl BBC vhkkbvddVersion: 7.0.10

FireeThis app is honestly great, it gives free rewards and the only reason i’m reviewing this is because i don’t wanna just give 5 stars for no reason but it also gives me rewards for doing so..so i’m reviewing it bc i’m big. if you like crumbl or whatever i would definitely get this app because along with seeing the cookies of the week you can get free rewards as-well as a free birthday cookie. and I’m 99.9% sure you can wait for a week or so to get a cookie you want, if that makes sense?? basically if you don’t like the cookies of the week on your birth-week you can wait another week or so, so that you don’t waste it on something you don’t like. also if this review shows my quote unquote nickname saying “i’ve been runing with the wolfs” it’s because i can’t name myself my name and i think it’s funny that like 8 y/o me named myself that.Ive been runing with the wolfsVersion: 7.0.40

Crumbl ConvertI wasn’t a huge fan of Crumbl at first simply bc I’m more of a thin/crispy cookie kinda person, and thought Crumbl cookies were too thick and cakey. However, my boyfriend started working for their corporate IT department and got a gift card to go to different stores and test their systems for bugs. I went with him to a few stores and tried some of the weekly special cookies bc I had only ever tried the classic chocolate chip and wanted to understand the hype. And oooooohhh. my. god. I tried the chocolate Oreo cookie, Mother circus animal cookie, mallow sandwich fr Oreo cookie, dark dream cookie, lemon poppyseed cookie, hazelnut mudslide cookie, blueberry crumb cookie, cookies n cream cookie, birthday cake cookie, etc. And I am BLOWN AWAY every time. I am not ashamed to say that I’ve spent $25 just to have a 4 pack doordashed to my house….multiple times. They’re just that good. If you haven’t tried one yet, you’re missing out..A01tVersion: 3.9.2

Crumbl’s pre ordering option makes no senseSeriously. I would give the app 5 stars if crumbl didn’t consistently chooses the worst possible decisions to screw over their online customer base as often as possible. Order a cookie several hours in advance because you live far away and/or busy during the day? Well, according to crumbl, this means checking in AT the pickup time and waiting an additional 10-20 minutes just to prep your order. Order a cookie several hours in advance and it gets sold out by the time you pick up your order? Well, according to crumbl, since they never started preparing your order until your pick up time and because you lacked future vision, too bad. They’ll offer to exchange your cookies for another flavor for free, but still charge you the full amount regardless. Oh, and they might also toss in a free cookie voucher to shut you up. (Hint: never order a popular flavor in advance on a Monday night. You’re gonna have a bad time.) Finally, the fact they automatically add a $3 tip that you have to manually get rid of each time you order? Honestly you’d think the company was close to bankruptcy. As it is, they just come off as greedy. Their cookies are great but the company ain’t. Do better, crumbl..ArsenicSaladVersion: 4.4.6

Tip Auto Added in App! BewareCrumbl— PAY YOUR OWN LABOR COSTS! It is your responsibility to pay your team a fair livable wage. Goodness knows you charge enough for your cookies to do so. As a customer I buy your product. I don’t tip your employees for simply doing their jobs well— baking good cookies and putting them in a box. Completely unreasonable and unacceptable for your app to auto add a tip for pick up orders. Outrageous frankly. Crumbl Cookies are usually delicious. However often flavors are WAY over done— too much frosting, too many add ins etc. wish you included classic cookies more often other than chocolate chip (peanut butter, oatmeal, snickerdoodle— no toppings, no frosting, no add ins). Cookies are quality. Service is good. They make great gifts and birthday cake alternatives. That’s what customers expect. That’s why we pay $3+ a cookie! Not to feel guilty because we don’t add a $3+ tip to your bakers. That’s Crumbl’s responsibility. Fine make a tip optional in the app— but it should default at $0 tip..Honest ACCVersion: 7.0.25

Best cookies if you like SOFT cookies!I know some people like crunchy cookies. I know some people like think crisp cookies. Not hating at all, but this isn’t the place for you. For those of us who choose the lower bake time on our home cooked cookies- for those of us who eat the cookie dough or the brownie batter.. this will be your favorite desert place for cookies. And I know, it’s a cookie… what gives? How could a cookie be that good? With crumbl, it’s an experience. The homemade icing, the topping detail. The weekly rotating menu, even taking ideas from customers! This company is on top of their customer outreach and community integration… not to mention the app is cool and the presentation is very on trend with a beautiful aesthetic. These cookies taste like heaven. Thick, soft, with the perfect amount of icing on top. RUN. Don’t walk. You need crumbl in your life (more like IN YOUR BELLY!) 🤤.Idontlikeliars101Version: 5.1.2

Not very friendlyI went to pick up a order I had placed and when I walked in not one person greeted me. They were all to busy talking. I had two people ahead of me so I knew it would be a minute. When the 2nd person was done picking up the order the girl looked and me and never smiled or said someone will be with you. The other girl working the front looked over and having a conversation with the other staff and finally said have you been helped? I said no she walked over gave me my order no other conversation. It’s funny because my next stop was nothing but Bundt cake and they had a store full! When I walked in the lady told me right away we will be with you. They were a lot more people waiting too! Just a different environment! I will be taking my business there. Treated better for less staff working and more people to help. Btw there were prob 10 employees at crumble to the 3 at the Bundt cake place!.Emily not happyVersion: 5.0.8

CrumbsWe used our crumbs so it was free! Yippie! Gonna try the tres leches!! Mexican here 🙋🏽‍♀️ hopefully it’s busting.MyrachondriaVersion: 6.6.3

Love Crumbl!Crumbl Cookies are delicious and well worth the wait. So glad you made Edmonton your first Canadian location!.Colleen.thiessenVersion: 5.1.2

Cheesecake delightAmazing!!!!.Whatever?????Version: 7.0.36

SO GOODThese cookies my friend got are so good.I like how they change them every week.Izzy021<3Version: 7.0.35

LoveI love this app.LalajennylalaVersion: 7.0.34

This is a really good appThis app is such a good app..KajrtngajknregVersion: 7.0.34

Its yummyPeriod.SigmatiannaVersion: 7.0.34

CookiesLove the app, helps a lot.HjkaihsbVersion: 7.0.34

GreatNo complaints.Rnnn189Version: 7.0.33

Crumbl cookie reviewBest cookies I’ve ever tasted.Definitely have to try them.5 star!!!!!.Jana. AVersion: 7.0.33

AwesomeBest cookies in town!!.Nsndysuf sksudhdbsjduksVersion: 7.0.33

ThanksThanks to crumbl cookie for new cookies and new flavours every week.Sea ds ddsrerersrdVersion: 7.0.33

10/10If you love sweets, you will love it! So delicious.Kaela AitkensVersion: 7.0.31

I LOVE ITSo good the app makes it sm better.This asmr is so badVersion: 7.0.31

Very goodThis app is never slow, glitchy etc… I love that they have a when to make free crumbs/point overall very good 4.5/5.Ora ElleVersion: 7.0.31

MobileStore is clean and nice, only thing I would like to see if the mobile ordering to work on the app.DamarisAdaraVersion: 7.0.31

YumYum.DmnviidnvpiutebvupireiivreVersion: 7.0.31

Crumble is the bestToo.KyleetoelickerVersion: 7.0.31

Everything!Love crumbl! My colleagues and I get them almost every week!!.She_lina_1111Version: 7.0.31

App ReviewThe app is great, cant wait for the order on the app pick up in store feature to be live.Ang22$Version: 7.0.30

Pretty clI’m doing this so I can get stuff.LanetragliaVersion: 7.0.30

CrumbleCrumble cookie is the best even for the price.Chloe678$Version: 7.0.30

YumCrumbl has amazing service and their cookies are amazing.Sofaloaf_2007Version: 7.0.30

Loveee me a crumbl cookieDecent app. Intuitive..EllieWong12Version: 7.0.29

CrumbleI think that all of the cookies taste great and they stay fresh for so long as well and the staff was so nice and I think this definitely deserves a 5/5.Pencil crayonsVersion: 7.0.29

AppThe best way to quickly see what cookies are avaliable!.Yaya AlanaVersion: 7.0.29

CrumblGreat.Sarah2slickVersion: 7.0.29

CrumblSo delicious!.NcifoekbcgcyisndVersion: 7.0.29

Great service!Went to the HeartLand location and loved the vibe along with the quick fast service. Got my cookies within 2 minutes and ill definitely be coming back again!.Banila722Version: 7.0.29

OrgasmicThe cookies knocked my socks off.Cookie_daddy69Version: 7.0.29

Daughter loves varietyLots of fun to take a trip and go get cookies!.Teenage girl 2010Version: 7.0.29

YummyYummy cookies and not too expensive.Meme memeyteVersion: 7.0.29

Yum!The best cookies!.Sandi229Version: 7.0.29

Yummy cookiesLove the semi chocolate and milk chocolate . The cookies are huge and always fresh when I get them ..Pupcup7645Version: 7.0.29

Great appGreat for ordering ahead and seeing flavors of the week.Tdot2007Version: 7.0.29

Amazing!Super easy to use, very interactive and easy to earn crumbs..BestiematerialgirlVersion: 7.0.29

LOVE LOVE LOVEMy family and I LOVE crumbl cookies 🍪 so good! Definitely recommend 100/10.KashleyxVersion: 7.0.29

Huzzah CookiesGreat cookies! A wonderful way to start Monday’s!.HKNinjaVersion: 7.0.29

I love crumble cookieEvery time I go I love there cookies.Omar abusalimVersion: 7.0.29

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 7.3.9

Crumbl Negative Reviews

Just Use GrubHubI used the Crumbl app for a long time, and I won’t be using it anymore. Despite searching the entire app for somewhere to set my delivery preference to “contactless,” it doesn’t exist. I put a note in for my address but that did nothing. I have small children and I’m often busy with them, so we strongly prefer to use contactless delivery. Without fail, the drivers show up, ring the doorbell and wait. Sometimes it’s fine, but sometimes I’m changing a diaper or nursing a baby. The last time I ordered, the driver texted that they were on their way so I texted back that they can leave the cookies on the doorstop. The driver texted me back with a passive aggressive message that I should update my account if I want contactless delivery. As if I haven’t tried?? Seriously, the app does not have an option for this. After receiving lip from my last driver, I decided to see if ordering from GrubHub might be comparable price wise. Since I have GrubHub+ with Prime, I was actually shocked to learn it’s CHEAPER to order from a third party app. My guess is it would be similar if you have DashPass for DoorDash. Why would I bother using the Crumbl app when going third party allows me more flexibility with delivery and costs less? It was actually cheaper even with a larger tip to the driver. If you have a premium service through one of the delivery apps, I recommend comparing prices. You might be surprised..Solem_allisonVersion: 6.7.1

Do not order deliveryThis was the most confusing process ever. I entered my address and it popped up a map and I ordered cookies for delivery. After a short while I got a text message saying my cookies were being prepared and the time they would be delivered. Then I got another text message saying that they were being delivered and if I had to meet my driver to please do so with a mascon. I went to the door and waited for the cookies to be dropped off so I could pick them up but they were never delivered. I called Crumbl who blamed door dash and told me to call them back in 10 minutes. Then I attempted to contact door dash only there was no order number since it was through the crumbl app. Finally I was able to track it through one of the text messages they had sent me and called and messaged the driver with no reply. I then called Crumbl back and they said they could refund me or I could pick them up in the store but they could not re-deliver. Even though I paid a delivery fee so why would I pick them up in the store? The store worker was very unbothered and offered no real solutions he was rude and short. Now I just get to wait 4 to 6 days to see if my money is refunded and my kids have no cookies which they were looking forward to…...BankiserVersion: 3.9.3

Good cookies, unreliable appThis review is only for the app, not the cookies. The live updates related to delivery are completely unreliable and frustrating. For over an hour my delivery time can be listed as “10 minutes”, with some fluctuations from 8-14 minutes. For over an hour! My delivery time keeps changing, the app says delivery would be in 10 minutes though the status indicator was that the order was still in queue, then in preparation. It shows the deliver my car halfway to my address but still shows “in preparation”. I don’t mind waiting over an hour for my cookies if that’s when you say it’s going to be. But the app times and updates are completely misleading. I also live in a high rise building and about 60% of the time they deliver directly to my door, another 40% they deliver it without any notifications at all other than that the delivery time disappears. And they just leave them in the lobby. So basically I’m watching the app on and off for over an hour to see when my cookies are arriving, then going down to the lobby hoping they’re there. Please fix this. I really enjoy your cookies and am very grateful that you offer delivery, but this process needs improvement!.KChi46Version: 7.0.6

Don’t use this App!Terrible service! I ordered cookies from the app, the store did not have the cookies I wanted. Not a big deal, just cancel the order. No there is no way on the app to cancel it. The number to the store wouldn’t work I called it seven times. On the app it still showed being out for delivery. Also it doesn’t link with door dash so you can’t report a problem on that app either. When you call it says you can text an 844 # but it took hours for a response. And they can’t even do anything about a refund anyways The number said it could offer me vouchers for future purchase but never did. They said someone from the store would reach out to me but nobody ever did. I called back the next day and they can only refund the cookies not the other fees since it’s through door dash not them. And I can’t contact door dash about a refund because there is no record of it on the app. If you want crumble cookies don’t use this app. Just order them on door dash instead so if there is an issue it can be fixed. Haha hopefully nobody else has any other problems because Crumble doesn’t try and make it right when it’s all said and done..AKindell92Version: 3.9.3

Opt-out Tips?!The app works alright, but I am giving them only 2 stars because I feel like they’re trying to deceive people into leaving tips on accident like just happened to me today. Here’s what I mean: Near the end of the purchase, they give you an opportunity to give the employees a monetary tip ... but it’s opt-out style, not opt-in. So if you’re trying to hurry and get your order placed and don’t pay close attention, you might get charged an extra $2 that you didn’t intend to. This is the only place I can think of that has an opt-out style like this: it doesn’t show that they are going to charge it to you until they also show you, MUCH more prominently, the Apple Pay button to complete the purchase. So if we’re in a hurry, we’re thinking, “Finally! After all those questions about my order, let’s wrap this up!” So we hurry to tap the Apple Pay button and double-click the side button to pay. Then, 😒 disappointment as I realize I just made a mistake, with the help of their app developers. Again, I feel like they’re trying to deceive people into leaving tips on accident like just happened to me today..2Chronicles16.9Version: 3.7.0

1 star for my store and crumblI’ve never had any complains about Crumbl, my family is a big fan actually. But a few days ago my mom’s boss asked her to buy him Crumbl cookies for his daughter’s birthday, and so my mom asked me to place the order in the morning to ensure the cookies would be ready by the time the night party came around. We get to Crumbl before it closes and they tell us that only 2 of the 5 cookie flavors we ordered are available, and that we can either substitute or get a refund. This 12-pack box was for a party and obviously my mom’s boss did not ask for just mint chocolate chip and German chocolate cake, he wanted variety, in other words, what he originally ordered. The employees did not reserve our pre-ordered cookies, and the manager was quite rude about it, he even left to allegedly attend another store in the middle of the conversation with my mom. My mom could’ve lost her job over the mistake on the manager and store’s part and we did not get compensation in any way. It was very unprofessional and very reckless, she texted the crumbl account on instagram but they have also not answered so that’s about it for my review..RedPanda138Version: 7.0.4

Terrible appThe app is very glitchy. It rarely works. Additionally when the DoorDash driver picks up your order, you have zero contact with them and are not given any information. My order was picked up by a driver who then proceeded to cancel my order which allowed him to get free cookies that I paid for. Then when I called the store, the employee told me the order was picked up and on the way. After 40 minutes of waiting, I called the store and they told me they could not do anything about it since the deliveries are handled through DoorDash once it gets picked up. The only way I found out my drivers name was “Greg” was from the store. Other than his name, I was given no information to even begin sorting out the problem. I then asked for a refund or a new box of cookies and the employee said no since only the manager could authorize that. I will never be giving them my service again after this encounter. If you’re going to make me use your app then make your app encompassing to where I can at least contact my driver. Terrible customer service as well. Reported this to the better business bureau..MpreulVersion: 4.2.1

High price——NO SERVICEThe store at 7747 KENWOOD RD is the most ridiculous example of customer service ever! After having several failed attempts to place an order on the app. I decided to drive to the store to place an order in person. I placed my order at the register instead of using their computer pad due to the many failed attempts already. When I went to pay, the transaction failed time and time again. I finally decided to pay with cash (even though I knew my credit card was in good standing). The transaction failed again. The “manager” on duty finally decided that the problem must have been due to the fact that I was using $10 in Crumbl rewards. So rather than giving me the credit for my rewards, the only offer made to me was that I could pay full price. Their idea of customer service was to turn me away instead of honoring their own company’s reward system. To top it all off, after I got home I found 9 PENDING CHARGES ON MY CREDIT CARD!!!!! After speaking to one of the owners the next day, I was told that I would be contacted by her partner/husband Christian . He never called!.Rambo1421Version: 7.0.9

There are some flaws…I love Crumbl cookies, but there are some definite flaws in the app. First off, it makes you turn on location services. This is a problem because if you send someone else to pickup your curbside order, the app won’t allow you to text “I’m Here” even if the person you sent is at the store. Second off, if you order a delivery on Sunday, the app allows you to place your order although the cookie menu hasn’t been released yet. There is no way on the app to later specify what cookies to put in the order nor to cancel the order, the only way to fix it is to call the store. Lastly, if you are in another state ordering the Crumbl cookies as a gift, they deliver based on your local time. For example, I am in Alaska and I ordered some cookies from an Oregon store to be delivered as a gift at 10:30. Because Alaska is one hour behind of Oregon, the cookies weren’t delivered until 11:30 their time. This is illogical, as to why would I want the cookies delivered on my time, when ordering from another store in a different time zone..CrumblhelpVersion: 3.9.2

I know you’re busy but….I knew the new store would be busy which is why I decided to download app and order for delivery. I wasn’t aware it would be thru Grub Hub so I was confused when the driver called me (angry) that the store was so busy and my order wasn’t ready. He ended up cancelling it which was understandable, a Grub Hub driver can’t wait three plus hours for an order. It’s even understandable that the store was too busy to get to my order but when I called this morning the person I spoke to didn’t even apologize. He just told me I could cancel the order and I’d be refunded within 5 business days and if I still wanted the order he said I would just have to do a new one thru the app. Which I did because my family was real excited about these cookies lol. So now I’m out $100 on cookies and not super confident they will actually be delivered. I understand the store is super busy, I was just surprised that the person I spoke to today didn’t handle it a little better. I also think it should be clear on the app or online that you do deliver but it will be thru Grub Hub and not their own driver..Anderso_2022Version: 4.0.3

San Tan Valley store. DON’T GO THERE!!!We tried this store tonight instead of our usual but will never go there again! Out of 3 of 6 flavors like Choc chip, PB choc Chop and German Choc cake. They also did not have any Ice Cream! Told the hostess how disappointing the selections were and just shrugged her shoulders and said those were the most popular (tell you something?). Ordered 1 I didn’t want and then she showed me the frame to add tip! Nice guy -I tipped! Then as we walked to get our order they rolled out a cart with 7 trays of cookies fresh out of the oven. Told the server we would like one of those and she boxed one up but said since the one we ordered had been put in the box and put on the counter...she could not take it back. WHAT!!!!! She was the only one that touched it... is there something wrong with the counter we should know about. I suggested that if the have cookies coming out to simply ask if we would like to wait. And we would have waited 15 minutes at least. Don’t go to this store. There were 6 people working. Maybe they should communicate with each other and host needs to represent the buyer!.S&LpresVersion: 3.8.14

Rude serviceI had just had major surgery and was feeling overwhelmed and it was my actual birthday. So I placed an order of 6 pack and a cookie cutter had it delivered to me. Well my order was messed up, they didn’t send my cookie cutter and had the wrong cookies. The DoorDash person was kind and stated she would go back and get the missing cookie cutter as well as get the correct cookies if the store was willing to correct the problem. I called the Crumble cookies in Concord NC the girl that answered the phone was rude I explained that my cookie cutter was not in the order and before I could finish she blamed it on DoorDash. I told her DoorDash was still at my home and she was willing to come back. The woman on the other end was so rude and nasty refused to correct the mistake, and hung up on me. I called back a different person answered I asked for the previous person name so I could file a complaint she said they couldn’t give out names I asked for the manager and she refused as well. I asked for a complaint number she told me to look online. How sad that this is how Crumble cookies treats their customers.NSW09Version: 5.10.2

Seriously revamp your waiting system / operation strategyEveryone I talk to about your company likes your cookies but absolutely hates the confusing system and wait times and many vowed to never visit again. I can only guess a majority of these reviews are fake or incentivized. I scheduled a pickup over 1 hour before I actually wanted them because I know how crazy your store gets, because I had the unfortunate experience of waiting 45 minutes in person at your store for cookies when there was no physical line. (Solve this by having separate queues for digital and physical orders / cookies ready to go for in person customers, or give customers a choice for freshly made with realistic wait estimates, I was told 10 minutes when it actually took 45) And despite putting in my order at 8:16pm with a “pickup time” of 8:15pm, when I go to pick it up at 9:20pm I had to wait an entire hour for pickup! And by that time the original flavors I ordered were sold out and an originally sold out flavor was available… seriously… fix this. At the cost of a mob of extremely angry customers waiting over an hour for their orders and frazzled workers working past closing to fulfill orders that should have been made 2 hours ago, you created the worst system that prioritizes making cookies fresh rather than considering that people don’t like waiting 1 hour for cookies, and would rather have slightly cold cookies asap. Hire an operations engineer. Seriously. If you already have one, get a new one..Nickname00119922Version: 3.9.0

Errors and bugsThis app has issues with it. Earlier I was sitting in the parking lot at the woodruff location and it was pouring down raining. The lobby was so packed, so I decided to do online instead so I could just run in and grab the order once ready and not deal with the hassle of waiting in line or getting soaked running in the car…I went through choosing the 4 cookies, added my debit card and proceeded to place the order. It gave me several error messages. I assumed it was because the time frame I wanted was unavailable, and decided to just wait until tomorrow (the next day). When I left and went to chick fil a I noticed I’d been charged for the cookies in my debit card app notifications. I called crumbl to see what time the order would be ready and they had no record of it. It also didn’t display in the app which I placed the order through. So basically I was charged for cookies I never got!!!! Now Ive got to wait until the order isn’t pending just to to request a refund for the money I was charged!!!!.BestsellingauthorVersion: 4.4.6

Lots to improveThe app is very beautiful and easy to use until you get to the point of needing to place a future order. When you select your store, that store’s hours of operations do not constrain the pickup time selection. So I can select a time when the store isn’t even open, like midnight, yet be restricted on choosing a date when it is open, in my case Saturday. The app is great for promotion however falling short on the primary function allowing me to place a future order. Oddly, when I attempted to place a pickup order later in the evening for a following day, the app restricted me from ordering at all, for any day in the future, because curbside wasn’t available. If the app is to be a primary funnel for online orders for future pickup, it’s failing to consistently operate beyond a current day. This prospective customer’s desire to spend a fair amount of money on cookies for a birthday hinges on a email to the store owner… what’s the point of the app again?.Hyper_RhinoVersion: 5.0.4

Terrible customer service experienceAfter reading the reviews I thought this would be a home run but, I was wrong. My recipient and I both live in Jersey, but I noticed the order was coming from Utah which I thought was strange. It was delayed in Tennessee (perhaps a FedEx issue with the flooding). It arrived and it was the smaller qty box (less than what I paid for) and the greeting was for someone else in California. My recipient had no idea it was from me and they had to contact customer service. I contacted customer service this morning as well. Nobody answers, instead they send a text back to you. I filled out the requested information (receipt order number). The text reply stated they were having trouble finding it and to send a screenshot of the order. I did…5 hours ago. No replies since. I have called again and got nobody BUT I got another text asking how they can help. Poor experience. No credit for what I paid for. My recipient still hasn’t gotten what I paid for…or my note..CurbhowlerVersion: 3.9.3

App FunctionCrumbl do better with your app please. There are way too many glitches with the app as a whole, specifically when trying to pre-order & pay. The app will get stuck on the pick up time & it will refuse to take my payment method. Just annoying, fix it, because there’s no reason why your app should be having a problem like that. Not in this time anyway with how streamlined app development is..Leelee9869Version: 7.0.26

Bad email system from the appHard to navigate! The system is broken somehow. After I add the code to verify the email right away, they said the code is not valid. Try couple times, never works.Just Normal UsualVersion: 7.0.26

Having a terrible time signing up.I have been sent about 14 codes to verify email, so obviously have tried to sign up at least 14 times. It always says the code is invalid…. So frustrating 🥲.Email Sign up is impossibleVersion: 7.0.35

Boycott businessREST IN PEACE TO ADEVA BROWN GEDDES dying from Miss labelling should be a crime you should be closed And held accountable do not buy from this business! SHAME SHAME SHAME.ChazityyVersion: 7.0.33

Cannot order ahead of timeWhen we pick our local store and try to pick a pickup time, the app tells us there are no times for today. Very inconvenient if you haven’t factored standing in the line into your day..Maisy.DVersion: 7.0.31

Not letting me add my email to get notifications.It sends me an email saying “use this code to verify your email” and when i put in the code EXACLTY it says “wrong code try again” this has happened like 5 times now i know somethings up. This has never happened with any other app before for me so i know it’s crumbl.Folk43Version: 7.0.31

Ajax location is horribleHorrible app. Doesn’t let you add your birthday and sign up for anything.Horrible AjaxVersion: 7.0.29

Issue with app or websiteMaybe it’s because I’m in Canada but I can’t do a lot of things.. such as sign up for updates on flavours ..KMJ896Version: 7.0.29

CanadianCodes sent to .ca email addresses aren’t accepted!!!.Judyh7Version: 7.0.29

DoubtfulNot properly working in Canada. Especially the customer pick flavours. I hope the glitches fixes.Akki666jacksonVersion: 7.0.29

App doesn’t work!The pickup option never works! It just keeps on spinning and throws an error every time! Please fix it! Thank you!.Kt.simranVersion: 7.0.29

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