Qi Services Customer Service

Qi Services Positive Reviews

Needs many fixesI have used this app for a while but now it says ( cannot connect to the service ). This app is full of glitches and bugs and needs many improvements. Please update the app and fix these problems as soon as possible..C4Li4Ni4Version: 4.7.9

There should be active support team!)So my card got blocked, and there’s no choice to unblock it, and when I click on the block choice, it says i have to unblock my card before blocking it, so I'm confused? + i texted them to solve that but there’s no answer..Modey05Version: 5.1.0

The app doesn’t work on IOS 12.5.5The last update 4.7.8 also still doesn’t work correctly on IOS 12.5.6, when trying to open the app it rapidly shut down automatically , ARE YOU CRAZY BABE ! 🤔 NOTE: The last working version 4.6.9 was running correctly on IOS 12.5.6 but all updates after that version doesn’t work OMG!!.Asaad HashimVersion: 4.7.8

Happy to have this applicationThis application is very useful, I hope everyone will download and use it, its fast and appropriate I wish if they add more options and more items to purchase directly from the app Overall experience is good.AndazyarVersion: 4.17.2

Last updateThere is a problem in the last update specifically after complete entering information faced an alarm letter that impossible connect with service..HaihassanderVersion: 4.7.1

UpdatingI’ve I phone 6 plus,I downloaded the Qi services and it doesn’t work and when I try to open the app,it closes by itself,please update it and bug fix it.Sanaa40Version: 4.7.4

Adding Kurdish languageOverall the app is great I love it, but it will be greater if it supports the Kurdish language. Because I am Kurdish and sometimes I don't get or understand the words my also Arabic is not that good. So it would be great and appreciated if the app gets the Kurdish language 🌟🔥..Zrng BarznjeVersion: 4.10.1

Great app but we need dark mode backI love the app it’s very intuitive, but i really want the ability to chose the UI mode and black mode is my favorite in all apps.Abdulla AKVersion: 5.0.11

Problem in Digital Zone does not workIn the latest update, Digital Zone does not work. Please fix the problem.IbraessaaaVersion: 4.27.2

Profile makingI can not make my profile The software do not take any picture.Ahi1962Version: 4.3.9

Very helpfulThe app is so easy to use and so helpful to get all the information I need , and complete the transactions I want. Highly recommend..Abdullah F. SahibVersion: 4.2.0

LanguageIf you add arabic language, it would be more useful for those who can't read and write or understand english language..AyoobMustafaVersion: 3.5.0

Easy to use and very helpfulVery easy app with many features i just wish they add payment from the app.ZushiazhVersion: 5.2.6

Account verification Late problem.It’s been 2 days making an account in this app and no photo verification has been accepted, I hope the company costumers see my photo and verify my account..ZainassadiVersion: 4.8.2

Master cardHello dear I want know when i get my card because i need it for my passport please if u can send me faster or tell me which day i get it.Ravin dlshadVersion: 4.21.2

Recharge credit problemI have a serious problem in transferring money to zain iq for credit recharging No otp message is sent to my number and I cannot complete the transection I contacted both qi and zain but with no real solution..Dr.hayderaliVersion: 4.6.9

Service RatingThe provided service is great and the most amazing thing is you guys have Digital zone which is my favorite.Hussein Q.AdnanVersion: 4.19.1

Bugs and trouble connectingToo often giving try again later and unable to connect error i hope you can fix that in an update..Muhammed Ismail9Version: 4.24.1

Best bank app in IraqIf you’re struggling with the awful awful services most Iraqi banks provide and their terrible apps , This bank and their app is flawless.NovaxineVersion: 4.23.1

Bad serviceI cannot add my card even after changing the phone number by one of your employees! And you don’t pick up the phone!.ShlagahVersion: 4.24.0

I have problem my cartI have problem my cart I can't make a purchase I don’t have viber I am now in the Türkiye.MuhammedesmatVersion: 4.23.6

Suggestion and request-Please add Kurdish Language. -Adding another section to allow members to trade in money Exchanges and Stock Exchanges, this will keep Qi and Rafidain Bank leading banking sector in Iraq.Hozan HimdadVersion: 5.4.0

I have a problemIn my card.Fatima saad husseinVersion: 4.27.1

Dark modePlease add dark mode as an option for the app interface.Karam B.Version: 5.5.0

PhotoFor creating new card the photo dose not work for most of the ppl.Aran abdulrahmanVersion: 4.23.6

Thank youActually, I am surprised the services very good and smooth Thank you.Ali S. HassoonVersion: 4.26.0

I have probilem in my face idI have problem in my face id dont wary its my card but dont active.Zhilwan samanVersion: 4.23.9

Practical. AppI like it because a wide range of services. I recommend.Alshammari11111Version: 4.23.1

My cardWhen i can get my card.Janooo janVersion: 4.15.5

Many improvementsEasy , fast and efficient app . Thanks to the staff.TofeskyVersion: 4.26.0

Well DoneVery Happy to see such an App that make the life easier specially in Iraq Good Job keep it up.958xdoubleVersion: 4.24.1

It’s very goodIt’s very good and easy to use many thanks for your service.Dr Omar MohammedVersion: 4.27.3

Don’t met our dreamsBad application when I start, application not open we need older version.M4E80Version: 4.7.1

The app is crushingPlease fix the problem app is broken down and if you logged out you can’t log in.Boss2319Version: 4.23.9

ErbilErbil.Ali kh RamadhanVersion: 5.12.3

جيدالله يبارك بجهودكم.علاء🉑Version: 5.12.1

Great serviceYou should not miss this app. Download it and see the benefit.Nedaa albassamVersion: 5.10.4

خارج العراقتجديد بطاقة كي كارد.جلال بولصVersion: 5.10.2

(التميمي 𝙺𝙼🝣)(التميمي 𝙺𝙼🝣).آلتمـಿـيمــي🎻¹Version: 5.5.0

Thank youThank you.Jesus is God and God is JesusVersion: 5.2.1

لانبار هيتتطبيق جيد.محمد حميد بزيعVersion: 5.0.10

TransferVery cool.SelsbeelVersion: 4.27.1

برنامج ممتاز(حسين علي سليمان)برنامج سهل الاستخدام ويلبي كافه الاحتياجات.Hussain sulaimanVersion: 4.27.1

Great AppI really like this app. It’s easy to use and the interface is a friendly user. Keep up the good work..Dr. Saad HatemVersion: 4.26.0

المصرف هذا مزعج وصعبكلما اعمل تقديم سلفة حاليا لا السف مفتوحة يطلعلي لازم اروح للمصرف واني اصلا خارج العراق وماكو اي حل حتى اقدم الاون شنو الطريقة لاين مصرف جدا مزعج ومصعب الامور في ادخال المعلومات ممكن تخففون الامور حتى نعرف طريقنا.Lames omranVersion: 4.25.0

HODoesn’t work.OglahVersion: 4.23.10

السلام عليكممرحبا عزيزي صارلي شكد مسوي الحساب هواي اصقائي سووى بعدي وصلتهم البطاقة واني لحد الان ما وصلتني شنو السبب؟.Qais ali990Version: 4.20.1

GoodGood app but it doesn’t let me link my email to my account.Alan_FuadVersion: 4.22.0

Need more ui/uxWhen login open intro screen with each login process.شبر السعديVersion: 4.20.3

تصريف العملهياريت لو تضيفون مبلغ تصريف العمله عند الشراء من خارج العراق حتى نعرف كم انخصم من البطاقه بالضبط..MohammedessamVersion: 4.19.1

الغة كرديةبة داخةوةم كة زماني شيريني كوردي تيدا نية.Xalo.hamoVersion: 4.19.1

اربيلاريد حذف حسابي ولكن لا يحذف ولا اعرف ما السبب في ذلك.كلاكجيVersion: 4.15.5

بغدادممكن اتضيفون تغير العمله على التطبيق لتسهيل اعمال الناس.علي نعمه العامريVersion: 4.8.8

على ما اعتقد خلل عامالتطبيق بي خلل جاي من ادخل على التطبيق يخرج بسرعة طبعاً هلشي صار من حدثت التطبيق ياريت تحلون المشكلة علماً جهازي ايفون.I95.zVersion: 4.8.2

خدمة ممتازهالسلام عليكم يوم امس قدمت طلب في التطبيق ولم احصل على الرد والموافقة لحد الان. ارجو منكم المساعده ونشكر جهودكم في تقديم احسن الخدمات زهير شمخي طائل حسون الحبوري.🌿🌻🌿🌻Version: 4.6.9

خرافيحلو.ٌرِـآفُـت 'Version: 3.6.1

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 5.12.10

Qi Services Negative Reviews

Missing flexibilityThe application is not flexible enough and not letting me transfer money to a different account out of Qcard and even when trying to transfer money between accounts with the same bank it’s giving limit exceeding! I know it’s a bank policy and not your problem as developer but I hope you forward the msg to them. Regarding the application itself, please make it able to save information to avoid entering them every time. And the app could inform me that I am exceeding my limits or whatever banking restrictions before completing the whole process of receiving the passcode on my phone. And finally please advice whoever holding the authorizations on the card to be responsive first and to give the authorization at least for the basic needs instead of taking the advantage of having the control and make it hard on the customer to get there money .. Thank you for your work.W.CustomerVersion: 3.9.1

What is point of this app when there is SuperQi?!I was happy that u finally fixed the issue when inputting number of card’s recipient the text field would go up and you can’t paste it! It was so annoying for months . Now there is another issue, I was trying to update my information and I was unable to finish step three in which you ask about my profession and my salary because when I’m trying to choose my profession the done button down the screen gets covered by the professions options and there there is no ok button on the side so I can’t finish it ! So Dumb and so annoying.Al rumiVersion: 5.5.10

Bad app ever and not convenient and not at all usefulVery bad app and it is not easy and we have been trying for 2 months now and whatever we try the picture and scanned documents are not being accepted. No matter inside light or outside light night light or day light. We can’t get the retirement money for 2 months now because of this stupid app. I don’t know who designed it and how they designed it!!! I lost hope with this app and I know no one will care about making it easier for people living abroad..Sahib MahdiVersion: 5.12.7

They don’t answerI have problem Card successfully approved But there is no card Card successfully approved But there is no card I tried to contact you guys 444 customer service no one answer My problem is my card was approved but there is no card for me i didn’t know why Poor customer service they don’t have email customer support they only have phone number 422 and you have to pay for call to talk to customer support very poor system not good service i say worst company and services.Bashar226Version: 4.15.5

Error in the connectionA week ago, my application was suspended after it was working well, but the latest updates have stopped the application and it appears to me. You are not connected to the Internet or make sure of your connection from the service provider, knowing that my service is good and works well on all programs and phone in general. My device is iPhone 11. I deleted the application and downloaded it and tried more than once, but without it..Narcos 39Version: 4.21.2

Not Working for online shoppingI got (( Qi visa green credit card )) at the middle of July, but unfortunately it was not working, call 422 more than once time. they told me to waiting for few days because they know this issue & they will solve it soon but the card still not working for online shopping to right now. Also they didn’t accept to replace my credit card to other one works for online shopping..موج الجنابيVersion: 5.1.1

Need to solveYou need to solve your call center/services problems, due to not calling back or giving any information, it’s been 3 months now since I requested my mastercard, and whenever I call they don’t listen till the end and act like they understood while they didn’t, takes them ages to answer, poor service, poor behavior. خدمة عملاء فاشلة، وعود كاذبه، قبل ثلاث اشهر طلبت الماستر كارد ولحد الآن لايوجد جواب، وكل ما اتصل يوجد تأخير كبير في الرد و لايسمحون للعميل بان يتم كلامه، ولا يعاودوا الاتصال..MA_BLVersion: 4.21.2

Limited Transaction DetailsIn English: When someone sends money to me, all I see is “An amount has been transferred.” I cannot see the account number of the sender or any notes they might have written. This lack of essential details makes the app inconvenient and impractical for tracking transactions. بالعربية: عندما يقوم شخص بتحويل مبلغ لي، يظهر فقط “تم تحويل مبلغ”. لا أستطيع معرفة رقم الحساب الذي قام بالتحويل أو أي ملاحظات قد كتبها. هذا النقص في التفاصيل الأساسية يجعل التطبيق غير مريح وغير عملي لتتبع المعاملات..Ahmed_SIMOVersion: 5.5.9

Bad ApplicationWhy am I asked to change the password?!! However, when I tried to change the password, a message appeared to me saying that if I change the password, all my data will be deleted, which means starting from scratch!!!! This is a ridiculous and failed application. ليش يطلب مني تغيير الباسورد؟!! ومع ذلك عندما حاولت تغيير الباسورد، ظهرت لي رسالة تقول أنه في حالة تغيير الباسورد سيتم حذف كل بياناتي وهذا يعني البدء من الصفر!!!!هذا تطبيق سخيف وفاشل.MohammadAli 12Version: 4.20.4

Can’t add cardApp doesn’t work properly in iPhone 6 at ios 12 while adding your card to the app it requires camera for face identification but the app keeps telling “turn towards light” i have tried even morning in front of the son the same message keeps telling pls fix it ما اكدر اضيف كارت مالي للبرنامج لان اب خطوة الصورة للوجه جاي يكول تقدم للاضاءة يعني حتى بالشمس نفس الكلام جاي يكول الخلل قبل مجان موجود بالاوان الاخيرة طلعت حلو هذا المشكلة iPhone 6.Ilvor gubVersion: 4.13.1

Bad customer serviceFor many times and After along waiting time the call center employee asking me for my inquiry and take my info & give me date for response and fix the issue then they never fix it and I repeat the call again and again & they reply with the same process And still the problem not solve yet.HayderH.ShakirVersion: 4.10.3

IMPORTANTI didn’t receive my card till now ! And after calling your center (422) the told me that the delivery captain didn’t reach you so he returned the card to Baghdad!!!!!! I live in erbil!!!! So why he returned it to Baghdad No one send me a message or call me!!! He should call the center and anyone can contact me !!!!! What a bad service!!! I have a trip to Dubai on Monday and i choose your app just to save time After that your call center told me to go to your international center here in erbil !!!! To change it! It’s bot my fault it’s yours!!!!and your delivery company!!!!! Please to solve this problem now! I have just one day left to receive my card !!!!.Kookiya311Version: 4.27.3

So badThis is an important application for Mastercard holders, but the verification process is not stable and full with bugs and glitches, it is not working properly, I have tried many time to let this app to take a verification photo several times and then scan my ID and filled the informations , but nothing happened, please fix these bugs. Thanks.Skyeagle2020Version: 4.22.3

Lots of bugs without correctionThere are a lot of bugs in it. When a large number of users connect to it, the program literally stops working. This is due to the failure of the company that manufactured the program and the servers that cannot handle this number, which is what the program makers are expected to expect..Hs20090Version: 4.25.0

My card is missingI registered 10 months ago and never received my master card, I tried to contact the bank so as always they are not responding to my calls and msgs, for the second time i tried to get a new card, the same thing happened unfortunately..Koshnaw1Version: 5.11.7

Bugs need to be fixed !!!When i try to open it on 4G network it won’t work it shows no network and fail to connect Unlees i open it on wifi and sometimes it crash suddenly so please take that in mind .. Edit: the app has crashed please fix I can’t do anything right now.AliatalonVersion: 4.24.1

There is no support and no answersI was new in this bank and app, so i had a simple question want to ask in live chat and even WhatsApp! They don’t answer and only an AI will says wait so a senior come and answers you, it’s been 2 days where is that senior, a bank without customer service is trash 😡👎🏻.Omed.kurdish0980Version: 5.12.1

Does not remember my Master CardI've never seen a banking app that always asks you to enter all your card details all your information and multiple attachments after using their services for 8 year they ask about my ID card daily and the next day it is reseted to null!.Rebin.MAVersion: 5.12.1

It should be Service not promotion centerThey don’t give you the service you need and sometimes send you to a services. They took money, but they don’t give you these supposed services. so it’s look like a promotion center send you somewhere to steal your money and nobody help you..IshraqaljassarVersion: 4.27.3

معلومات البطاقةالتطبيق يحتاج الى اصلاح تحديث معلومات الحساب لأيمكن إجراءها ويضل يحمّل بدون نتيجة.AhmadAlwardVersion: 4.24.1

ObsoleteThe worst application I have ever used. Customer service does not exist. Waited on the phone for 1.5 hr, they didn’t answer, over IQD 20,000 wasted from my mobile bill. Not user friendly application, it seems it was developed back in the sixties..Azmar68Version: 4.23.10

.جاي اعبي رصيد عن طريق بطاقة الماستر و كانت العملية سابقاً سلسه جداً اما في الآونة الأخيرة فالخدمة تعبانة كلش يا ريت شويه تتحسن.Mishaal al mishaalawyVersion: 4.22.3

تعبان التطبيقتعبان جدا.Eng.mohammed talibVersion: 4.20.1

Money transferNot working.North723723Version: 4.13.0

Qi cart stoppedFor 6 months it was working , but before 20 days stopped, it doesn’t work now in the store and to withdraw from atm machine, in sweeden lina nabaty.Lina nabatyVersion: 4.11.0

تطبيق فاشل بلكوه يشتغلتطبيق فاااااشل.HjhjkjujVersion: 4.4.9

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