DTN Management Customer Service

DTN Management Positive Reviews

Easy to useThe app makes it easy to pay/see balance and also submit work orders. Also great reminder of the perks since I tend to forget about them until I see the option to look at them!.AshmleyVersion: 14.6.0

Its alright but a few things1st my friends and I were on separate leases but it still lumped our sums together which none of us particularly wanted especially since sometimes it didn’t show who’s late fee was for who. And most billing details were under recent activities instead of balance details which was a bit confusing although not that much of a hassle. It is easier and cheaper to pay online that with a money order although.Resident davenportVersion: 14.6.0

Maintenance RequestTrying to make maintenance request confusing. Looks like you need to go into Maintenance History” which is not what I’m asking for—it’s maintenance request. I did eventually find where to submit request. But I also found the request form to be difficult to complete on the “Priority” portion. Looks like only option is “work order” which doesn’t make sense to me. I thought it should be like high, medium or low. Thanks..Oldie but Goodie🤗Version: 14.6.0

Great Alternative to the web portalOverall, this is a great app, easy to use in comparison to the web portal. Only a couple a couple of things that I do miss is the ability to pay with Apple Pay and the use of Face/Touch ID (not sure why these were removed about a year ago), but those are small conveniences in comparison..Fender_Bender42Version: 14.0.0

Best app for my rent payment and needsThis app makes it so easy and simplistic to go about paying my rent and having service request sent. You can also do plenty of other things in see upcoming events. They make it so simplistic.Jdhoffman21Version: 14.6.0

Easy and convenient to useI use this app to pay for rent and submit maintenance requests. Easy to use any time of the day. Plug for maintenance crew at The Quarry: These guys are the best! Quick to do great work. Peace of mind knowing these guys are here to take care of things. Thanks!.Elisa'siTunesVersion: 17.0.0

Very easy to use!Being able to do pretty much everything you need on this app is super convenient! It’s also really user friendly which is great as well!.G drums.Version: 14.6.0

Work order system works well!I like the app. I would really like it more if the events were posted on here, too, instead of just on the doors to the community building..HJMazeVersion: 14.6.0

Easy to useThis makes maintenance requests and rent payments super easy, and it uses facial recognition if you have it so you don’t have to type your password every time. Super ease, super convenient.User46897532Version: 14.6.0

Love that you have an appI use to have to write a check or the online site wasn’t very user friendly on my phone. I appreciate how simple this is.MeshroomsVersion: 14.6.0

Efficient and direct.I have no experienced any bugs with this app and everything is straight to the point so you don’t get lost..It iffyVersion: 14.6.0

Saves so much timeIt’s much better to do everything from the app instead of walking to the office..ManiyebaVersion: 14.6.0

ReviewExtremely easy & user friendly interface..191191013Version: 14.6.0

Easy to useEverything is simple and quick. Love it.Renm1uVersion: 17.0.0

Easy to navigate and use!!Makes communicating with the leasing office very easy. And making rent payments a breeze!.Tee MapesVersion: 17.0.0

SmoothThe app makes a lot things pretty seamless. Payment options are super convenient through the app too.BrokenbhVersion: 12.9.0

Recommended by meQuick and easy way to pay the bill!.OhonbajaVersion: 14.0.0

Convenient & simpleEasy to use. Have everything I need at my finger tips..B00st23Version: 14.6.0

Great helpRaychelle did a great job when I needed help paying rent on the auto pay set up.Mary Jane RobbVersion: 17.0.0

Easy and clean interface.Nothing fancy. It does the job it’s supposed to. Easy to use interface is nice..Hansolo4812Version: 12.9.0

Easy to useThe app is easy to use. Finding what I’m looking for very intuitive - paying rent, DTN Perks, maintenance request - it’s great!.Frances MEVersion: 14.6.0

DTN appThe app is super convenient! The charge for paying online is super low, like less than a dollar low which is awesome. Loving the app and DTN management so far!!.Mickey022317Version: 12.9.0

User friendlyLove that I can pay rent in just a few clicks!.Joseph1012Version: 14.6.0

Efficient appIt's a really efficient app for the residents to provide maintenance request with a fast turn around to inspect/fix the same..Sndp93Version: 14.6.0

Fantastic AppThis app is so easy to use, especially for monthly rent payments..KpspppkgVersion: 16.8.1

Maintenance requests are complicatedI had a lot of trouble getting maintenance requests to go through on the app, so I just use the website..Itsahme_mariaVersion: 12.9.0

DTN AppVery easy to use; I’m able to pay my rent easily, request maintenance, and there’s helpful resources available, too..KhlemieuxVersion: 14.6.0

Great appMade huge difference in terms of payments, maintenance requests, etc. I love dtn app..Marvin8777Version: 14.6.0

DtnA little slow at times, other than that this app is really convenient to use.XolllkVersion: 12.9.0

Super helpfulThe app is layed out user friendly.MeganxxxxxjjjjjkkkkkVersion: 17.0.0

ParkingEasy access to make payments.PR-ReinaVersion: 17.0.0

5/5DTN is a really good company and the app makes it very easy to pay rent..NikalaaaaVersion: 16.8.1

WonderfulAmazing app and easy to pay rent.Zin44MoVersion: 14.6.0

Never any issuesI’ve used this app to pay rent, file maintenance requests, and check my documents (like my lease) without issues for 2 years! love it so far.GoGreen517Version: 14.6.0

Simple & EasyI 💯 percent recommend this app..Ark Brother JonVersion: 14.6.0

Nanna Barb 72Very convenient, especially during these times..Nanna Barb 72Version: 12.9.0

Good InterfaceIntuitive and non-obstacle heavy, well-designed, plenty of perks.FresrfgVersion: 14.6.0

Wow!Literally the coolest app I have on my phone. So sick. 10/10.Jack17394729173831016Version: 14.0.0

Good AppLove the way the app is set up. It loads so slowly though. It also will quit working after a minute or two of use..YoyoMasterVersion: 12.3.2

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DTN Management Negative Reviews

Payment Portal combines feesMy #1 issue with the app is that it combines all roommates’ fees in the Payment Portal. While these are usually labeled, it’s hard to tell who owes what, the payments are NOT applied to specific charges (my roommate’s rent payment might cancel out my technology fee and then erase the utilities from the amount owed, but leave that amount as unpaid rent so that I don’t know what I owe or even what it’s for), and incorrect or doubled charges happen too frequently. While the app is handy for making online payments or submitting maintenance requests, it isn’t useful when trying to determine how much one owes. It very much comes across as DTN trying to take advantage of busy college students who might not have the time to track down all of the mystery charges that pop up and so they just pay what the app says they owe..Kaylee713Version: 14.6.0

BullI’m so tired of this unfair service with you guys I pay my rent on time every month and I live in a subpar apartment because there was a good amount of stuff that still need to be taken care of in my apartment and I ended having to do it myself and now I have been having the same issue over months now and you guys take notice when other people there have issues but my issues are brushed aside and my vehicle gets broken into and you guys don’t answer the telephone at all when I call but clearly assisted other people that same day that isn’t ok I will be going to city about this at this point because I’m a paying resident and I deserve what I’m paying which is just some simple service at this point.Kalitgafd dospgVersion: 12.3.2

HorribleHard to navigate app. Doesn’t have a “divide rent” option when there are clearly two signees. DNT is overall bad. Management is rude and exploitative. This apartment should not cost this much. Everything is made of particle board. Not a piece of real wood in the place. Trowbridge lofts is a scam and DNT needs to be put in check. They control too much of East Lansing. It should not be this expensive to live here..KymfsVersion: 14.6.0

Just okayPaying rent was easy, but it won’t save any changes I make to my profile. The name is wrong, the phone number is wrong, and the vehicle is wrong, so I went to change them and it will not allow any of it to be changed to what is correct. Quite frustrating. The website does the same thing..Anonymous0720Version: 12.9.0

MaintenanceThe app is good for paying rent I guess but clearly the maintenance feature isn’t working. I’ve had a maintenance request in there for months that they still haven’t fulfilled and they continually ask the same information every time I remind them about it even though it’s clearly listed in the app..MCStevieBVersion: 14.6.0

Don’t trust the AutopayThe last two months the autopay that I had setup (then re-setup after the first month) just ceased to exist and found out when my internet got cut. Works fine for payments if you set up a reminder to go in but I’m out $100 on late fees as a result :/.Steven10897Version: 14.6.0

Please remember my loginI’ve been kicked numerous times and when I use my login credentials, your system forgets I ever existed. Quite literally. Even when I add my info in Forgot Email, it says my credentials don’t exist. I’ve had my manager help me set up my account twice now because she had to do some things on her end..GV SupermanVersion: 14.6.0

Unsafe Living ConditionsThey won’t fix reported mold and water damage. They won’t fix appliances. Emergency maintenance will not come even if there’s flooding from storm damage. They rent out units that are hazardously dirty. And that’s only in the first 2 months. Hopefully people see this in time so they can look elsewhere..Abc32123321233212332123Version: 17.0.0

GlitchyThis app is glitchy, slow, and has so many odd error screens with weird characters. It doesn’t seem secure. There is no customer support and ever time I try to send a message to someone it doesn’t go through..QanunVersion: 24.6.0

It could be more descriptiveI believe the app is good but it could be more descriptive and separate your fees so you can know what you’re paying and for how much and why.SamandaudreycarlsonVersion: 14.6.0

Service feeee?????Okay DTN needs to get on their stuff. $10 each transaction is criminal and you guys definitely need to check yourself. Stop trying to steal our money through sue and scammy ways.DjjdbegsgdmvVersion: 17.0.0

Worst company everWorst landlord!.……333467Version: 17.0.0

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