Apple Research Customer Service

Apple Research Positive Reviews

Needs to filter based on criteriaAll in all, I’m very happy to participate in these studies. For all the people complaining about “lack of compensation” I would say that sometime we should just do things because they help others, not because we personally get compensation for it. Knocking off one star because it needs to filter the studies based on eligibility criteria. As a guy, I cannot possible participate in a cycle tracking studies, so it should either not be show at all or have an option to dismiss from your available studies due to ineligibility..Ansuz07Version: 1.1.1

What about older women?Hey - 54 y.o. woman here and I understand how important it is to have your health app and the research app work well to collect data except you left out an entire group of people - peri-menopausal and post menopausal women. I’m quite adept with my phone, as are many of my friends. If you want accurate data, put ALL the possible choices in. I see you got all the non-binary and trans people in there pretty quickly. I think you can do the same for older women. We don’t have our periods forever (thank God). Our bodies change. Or else limit your data collection to women who are still menstruating..KurschybeeVersion: 5.0.3

Great start but could be so much moreI’ve been participating in the current studies for nearly two years, and as a researcher I love giving back to the medical community to help improve medical testing, biotechnology, and consumer technology. While these current studies are a great start, Apple could partner with so many other organizations and research centers to make so many more valuable opportunities available. I do agree with another reviewer: having permanent search filters would be helpful..MoonFoot92Version: 4.0

Perimenopause Menopause Autoimmune DisordersI wish they would track symptoms for perimenopause and menopause to accurately predict when we are in one phase or another including hot and cold flashes, sweeting “profusely” vs just sweating, sleep issues etc. I feel like it’s a massive gap in the Apple health app. But thankful to have anything focus on the plethora of women’s health issues. I also look forward to ability to track autoimmune disorders such as bouts of ulcerative colitis and MS..W4tch1nVersion: 3.2.3

Great app but needs some clarityAs an active person who may have multiple exercise sessions during a day, the “Perceived Exertion” study should identify the time of the activity so we can better respond to the data. If I went for a 30 minute walk and did a HIIT workout in the same day I’m not sure which activity you are referring to in the question. Obviously my exertion will be different and this could skew your study..JSterioVersion: 4.2

Nice native research flow, needs incentiveYes I will be that person who calls out that there’s no incentive for participating. Apple is a billion dollar company but expect people to just provide free data. It can be as easy as early access to beta apps or Apple Cash. I do like that the surveys are natively integrated which many other survey apps do not have. I haven’t gone through all the setup yet since I paused after realizing I was giving my data away for free. I guess in a sense the data is more accurate because people are providing their info without any incentive right now..Ai.mangoVersion: 2.0.3

Love collaborateIt’s a pleasure for me to participate in those studies. I always have fun doing them and when keynotes arrive, I enjoy watching sections where mentioned health part, new sensor, studies specifically for Apple Watch. I strongly think those results got a lot to do with the improvements of the products that k enjoy daily. I encourage it also for the good for everyone else in the world, specially the Apple fans like me. Keep improving.Garry PierreVersion: 5.0.3

Life will be betterAs a scientific researcher myself I understand the importance of gathering data to help improve our technology and livelihoods. It takes 10 minutes of your day, not many days per month to contribute to the betterment of society. Knowing you are a data point that helps someone is worth 10 minutes! :) Apple’s involvement makes me proud to own Apple products!.Fitness pal loverVersion: 3.0

My thoughtsI am very thrilled to be a part of something for the greater good as a whole. Data used in this way given with consent and with transparency allowing me the “user” to become ok with it. Research and development are essential in all areas. When it’s stolen or manipulated or so long that the user won’t even read is not right. Thank you , that’s it.1kuzza1Version: 2.2

Family Health Info Problem (fixed!)Update 11/8: fixed the family health issue!! SE 3. After I enter my family health info I can’t press “Next”. It’s at the bottom and while I can pull up to see it, “Next” doesn’t stick and I can’t select it. I’ve been participating for the last few years and this is the first time I’ve had this problem for a study..AlanChemVersion: 5.0.1

Mostly great, I enjoy participating.However, sometimes the survey questions are poorly written. For example: “Have you have any of the following symptoms?” Option 1 is a symptom Option 2 is another symptom Option 3 is “I prefer not to answer” And there is no Option for “No, I have not had any of the listed symptoms. And you cannot move on to the next question until you choose an option. Option 3 isn’t appropriate because I am not refusing to answer. I want to say “None of these symptoms” or perhaps there is another symptom not listed. AND THERE IS NO WAY TO REPORT THIS TO THE RESEARCH TEAM that doesn’t involve a phone call or in some cases, nothing..Gryphon MacThoyVersion: 4.2

Couldn’t do anything cause of ageI put my date of birth cause I was going to do the data for menstrual cycle first because that’s really the only thing I could do. I’m 15, it said I’m to young. In the bio for that test it didn’t say a age requirement. All it said was I’d have to have had at least one period to take the test. I could change my age but I honk the app should allow you to participate in the tests even if you’re under age..Kylie huffVersion: 3.1

Measuring quite place quit workingI’ve been doing a number of research programs and they have been fine. But recently in the hearing one, the measuring bar on find a quiet place goes to a few bars in the red and stays there. I’ve tried various pairs of headphones and different rooms and always measured the same level and I can’t continue with the study. I’ve downloaded decibel reading apps and confirmed my area is quiet..UnashamedGeekVersion: 5.0.4

Power beats pro don’t count for some reasonI’ve been trying to work and help with a couple studies. And for some reason the Powerbeats pro earbuds don’t count as compatible your buds for the audio test. I don’t know why but they do work with Apple play and have in your volume adjustment and loudness detection like AirPods do and I know it works with Apple but for some reason it’s not working with this app..Billy i BobVersion: 2.0.3

Paving the way to a better futureI just like to think that if I could help and contribute to medical science, it’s the least I could do in this thoroughly thought out way by using our devices. With that note though, I like to say that since I’ve been in this research app, my Apple Watch battery level has been draining significantly..EleKtroMeXVersion: 1.0.2

Study of human health leading to happinessI find this health App helps me help myself. Twqhe recordings of my activity help scientist help future generations. With any luck my family will be healthier for it.I hope more do this. It will give a window into patterns that we might not be able to see that we do yourselves .Great way to help health advances ..Glow123123Version: 2.2

Unable to transfer studies to a new phoneI recently set up a new phone and was prompted to transfer studies from iCloud. The transfer progress indicator starts at 25%, then quickly jumps to 40% and sticks there. Eventually times out and suggests there is a network issue. Having tried multiple networks with the same result, this is clearly an issue with the app. Please fix this, Apple!.SD-SVersion: 5.0.2

More health studies are needed nowMore Health studies are needed on this app because not everyone has heart problems or is a woman or have hearing problems. The add on studies could be epilepsy/seizure, COVID 19, dizziness, and more needs to be added to the Research app. Because a lot of people have all of those health issues every day. Also changing the weekly questions and not make them be the exact same ones every week because that doesn’t help with the health..200 in1 appVersion: 2.1

Needs the ability to save progressIt would be incredibly helpful to be able to save progress in the onboarding surveys. The new study asks for a lot of family data & I’m from a big family, so it will take a lot longer than 10 minutes.TKing13Version: 6.0

Love research studiesI am so happy apple has research studies. I signed up right away for the woman’s studies for Apple Watch once I had my new Apple Watch. I have also signed up for multiple studies. These studies help the researchers to help others. I don’t mind that we are not compensated because health studies save lives..BriSummerVersion: 3.2.3

Needs updateI love the app and it has been working great up until recently. I was trying to do the monthly update and after the second question it force closes. I have uninstalled the app several times and still the same issue occurs..Latina0325Version: 5.0.2

Needs an updateWomen’s health menstrual update survey keeps crashing after answering second question. It’s been doing that for a couple months now. I tried uninstalling and reinstalling. Nothing has worked. All other surveys work fine and I do enjoy participating, but if a survey isn’t working, then the overall study for this is pointless..Charlee is my nameVersion: 5.0.2

Unusable on Xs with 16.3.xThe audio study is unusable on iPhone Xs after installing iOS 16.3, including 16.3.1. specifically the audio tone exercises are unresponsive and very laggy. When I hear the tone it does not respond to me clicking the button, etc. InThe interest of good science I will not take a task that does not represent my best effort just to pencil whip it and complete it.I may therefore fall off the study because of incomplete tasks..Copperfield778Version: 4.0.2

Issues with the Tone ExerciseTried to submit a quality report issue but it would let me so I’ll put it here. On the Tone Exercise for the hearing study the tone exercise crashes every time you get to the actual exercise. Tried restarting the app and the iPhone as well..Malia + rifle = fallenVersion: 5.0.1

There’s a bugI have been using this for years but this month there is a bug in the Apple women’s health study. When answering if my cycle tracking is up to date the app closes. I am worried that the study will miss this months data if not fixed..LonghornKateVersion: 5.0.2

Neat app but too commercial - just taking my data for freeI'm not going to give my data to research partners so they can commercialize and profit off of me for free. Most studies pay participants something. I don't want any money unless the partners pay me a cut or use it specifically for research. I feel like this app is just making Apple and their partners money off our free data. NO!.WsamsVersion: 4.2

Recently crashesSo I love the idea of using data to advance science. But recently if I go to fill out a survey(monthly update) it crashes. Would really give it 5 stars for ease of use and transparency in how my data is used, but the crashing is annoying..TeachEarthSpaceVersion: 5.0.2

STOP COMPLAINING ABOUT COMPENSATIONSo many of the negative reviews are people complaining that they aren’t compensating for participating in studies. 1-No where does it say or imply that you will be compensated. Don’t get mad when you don’t get what was never promised to you. 2-No one is forcing you to participate. It’s a completely optional app. You download it if YOU want to participate in simple scientific studies. If you make the choice to download an app and participate in studies that do not say or imply that you will be compensated you can’t be angry when you aren’t compensated!!.Kgeorge84Version: 3.0

Waiting for the next level…This has been really cool to use. It could be so much more. The data being collected say in a “Stress Scale” or “Mood” survey, why not allow those questions and answers to be stored in the Health App for the user to be able to track for themselves and share with a medical professional? Just a thought..ThePonziVersion: 4.2

Good app until this weekThis app is crashing upon loading since 3-4 days ago. Restart phone does not help. Tried to go through app support but it is unnavigable. I’ve enjoyed contributing to the studies for many months now, but currently the app is unusable..BringcurrentsbackVersion: 3.0

Access to young adultsI think the idea of this app is great but my issue with it is that there isn’t anything to participate in if you are under the age of 18 presumably and I think that it is annoying not being able to contribute to any studies...-.-:(/(!Version: 5.0.2

Very buggy on 40mm Apple WatchHello, I have a 40 mm Apple Watch series 6 and when i launch the Research app, and try to scroll, it will just bug out and not do anything. I have to reset my Apple Watch for my to be able to do anything..JackRogers_Version: 3.1.1

Buggy Hearing TestThe app overall is pretty good but I’ve experienced bugs in the hearing study where the test just freezes on my phone or it starts doing it but instantly says my AirPods are disconnected even though they’re not. I want to do the survey but the app doesn’t seem to work..KchatteVersion: 2.2

Profile form needs improvementI tried to fill in my profile but I was not able to type in my phone number in any way. It seems like it only accepts the American or European ways of writing phone numbers. For example Korean mobile numbers start with 0 and we write it like 010-xxxx-xxxx. Can somebody look into it?.Castflow87Version: 1.1.1

So worth itI just wanted to write to balance out the absurd comments that somehow you should be compensated for this. Contributing to science and medicine/research is compensation enough, especially when this is so low effort and discrete..AndresarVersion: 2.2

Limited research studiesThere is only a selection between three different research studies. I have only writing this review to have the university of Illinois College of medicine lightning injury research program from UI health, emergency medicine, UIC. Be included, hopefully in an update so that I may participate there needs to be more research studies or an option to start your own and provide data and biometrics to already established research programs. Still pretty cool though.36NiBSVersion: 4.3

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Apple Research Negative Reviews

Good idea, PAINFULLY laggyI like the idea of this app, and have been enrolled in a year-long study now for 245 days. When I first started the study the app was fine, but it seems like the longer I am in the study - and the more questions I answer - the laggier the app gets. It’s to the point where it is taking over one minute just to open the app and load my tasks, then my tasks take another 30-45 seconds to load - if the app will respond to touch input at all. Sometime the tasks will just crash after all that waiting. I think this is a great idea, I just wish Apple would get its act together and actually make the app function well - although maybe there is little incentive to do so when you are the only game in town. I would give this 4 starts for the concept, but only one star for execution, so I’ll settle on 2 and call it there. I’m hoping they work to provide a better experience for those users who are volunteering their personal data for research purposes. I don’t mind contributing to the greater good, but using this app every day is painful..The DMFKVersion: 4.0

Technical issues and not living up to potentialThis app has a lot of potential but so far only a few studies have used it and I wonder if that’s because the research app doesn’t work well for researchers and thus isn’t inviting. In any case the support for this app is non existent they have a studies support center that reads from scripts and doesn’t seem to have any experience with the research app and the documentation doesn’t explain certain troubleshooting scenarios and to make things worse the studies support center won’t escalate to someone who can help you. The research app after a new phone upgrade and following the transfer studies process never asked for Apple health access again and I can’t get access restored which means the app is no longer collecting data from me. Support was outsourced and unhelpful and refused to file a big report and tried to pin it on user error which it isn’t..BkerensaVersion: 3.2

I think someone graduated and abandoned itThe project seemed to start with a head of steam and promise that dwindled down to a mere trickle to keep it alive for marketing purposes. I won’t waste any more time reviewing it than they have utilizing it. I base my rating on the (seemingly abandoned) promise and initial enthusiasm for encouraging participatory (or even) citizen science. Edit: I just dis-enrolled from the hearing study because of a new diagnosis that invalidates me from any hearing study, going back years. This means that all my data must be thrown out as invalid outliers. They’ll never know that, if anyone is using the data at all, because they didn’t take the opportunity to ask me why I was dis-enrolling. The only way to contact them is a phone call during their business hours. Oh you must be kidding me—in 2023?.AimlessphotographyVersion: 4.3

Biased, Marketing strategy for Apple WatchI’m an ultra runner and want to contribute to the heart and fitness studies. It says you need to record your workouts with an Apple Watch for the studies. Apple watches are activity trackers, not true fitness watches. My Garmin fitness watch is designed for athletes and adventurist (and other brands like Suunto) provide much better data than Apple watches, yet the wording sounds like I cannot contribute my data to the study. Why not let let us sync Strava, Garmin Connect, or another app’s heart data? Minus 1 star for marketing bias. Minus another star for not allowing non-Apple fitness watches to contribute data. Minus another star for no heart rate monitor strap support..CrazycooljoelVersion: 2.0.1

They sell your informationWell I downloaded this because I really believe that information can help people life somehow, but for my surprise two days after I answered the questions I received an email really specific about some of questions that I answered trying to sell me experimental medication for a thing that I didn’t even had heard before I answered those questions, so yeah it was exactly the same words from the questions, and actually it look like a spyware to me not even a real marketing, so to whom exactly they’re selling this, really? Terrible Idea, I will never do this again..AmandafarahVersion: 2.2

Data won’t transfer after purchasing new iPhone 13 proGot a new iPhone 13 pro and my research app tries to transfer my data to the new phone and gets stuck every time. Sits at 60% for hours and never transfers. Have not been able to continue any of my research trails through the app due to this failure. And cannot reinstate as a new clinical trial patient due to the auto transfer that takes place when the app opens. These issues must be addressed and remedied. I cannot access any of my own data or my previous trial information. Please updated and fix!.Perfect_pairingVersion: 3.0

Inadequate privacy protection in view of anti-choice legislationIn the light of pending SCOTUS decisions and horrific laws in many states, I will be withdrawing my participation in the women’s health study as nothing in the informed consent or privacy disclosures indicates adequate protections for women’s data. Unfortunately, there is no way to do so in the app absent simply declining to participate, so the study authors will never know how many people declined further participation for this reason. That’s a shame, as it’s an interesting datapoint in re how violent anti-woman legislation affects research into women’s health, but then, the authors of these bills don’t care about women’s health..SybilUnrestVersion: 3.2

Choices of answers frequently not appropriateAnswers to questions: have you started a new medication, have you stopped a new medication, has your dosage changed, prefer not to answer. Not of the possible answers are correct since nothing has changed. You cannot move on less you choose one. Studies must be getting lots V of prefer not to answer. Either Apple or the research study needs to provide a C no change answer..AZDoodleVersion: 5.0.1

Can’t Use ItI’m not sure what happened, but for the last month it will not let me click on any of the research questionnaires. Therefore, there is no purpose for this app. I don’t mind participating in the studies, but it’s a waste of my time when I cannot get into the surveys. Was there an update that occurred recently? For the second time, I have deleted the app. I will re-download it and hopefully it will work this time. If not, I will delete the app permanently. Fix it PLEASE!!!!!.Called2bamommyVersion: 3.2.1

Must have Apple WatchI would have enjoyed participating in your research, however, your app will only work with an Apple Watch and NO other fitness tracking device. I understand Apple would like for us to use only their products. This interferes with true research and data collection. Please reconsider your stance, allowing other fitness devices that the Health App can work with would go a long way toward Medical Research....Fix this upgradeVersion: 2.0.3

Why only residents of the US?None of the studies are open for non residents of the US. This is quite disappointing to see that study results will then be representative only for this part of the world. Many others would be interested to participate in research but also, and more importantly, to see how results vary depending on context factors (I.e exposure to pollution in Asian cities, exposure to less than optimal hygiene conditions, etc.) Hoping to see the research make other parts of the world visible soon..GabGri2016Version: 1.1.1

Causes massive watch battery drainThe app itself is fine, but whatever readings or data it’s pulling absolutely nukes my watch battery. The 5 already has bad battery life, but I was losing 10-12% battery per hour and would die mid-day. I’m all for the research, but not at the expense of my watch dying halfway through my day. Once I pulled out of the studies, my watch battery drain went back to normal..Spaceman_spiff19Version: 1.1.2

Country restrictionsAs the phone is available worldwide then the research app user from all over the world should participate the program. Then it will be able to analyze different kind of people all over the world and the research will be more accurate. Apple product should be for all kind of people regardless of race, religion or country. This why I am giving it 1 stars as I am unable to use it..RiponGISVersion: 2.2

This App Is SO BUGGY!Love being able to participate and help with important research but everyday is a struggle to do so given how buggy and non-responsive the app is. Runs slow, lags, freezes, and it's been that way for months with NO fix or update. Hard to continue to want to help when such a simple app can't work properly and more come apps work with a breeze. PLEASE FIX!!!.Jodey3Version: 3.2.4

Keeps crashingFor the past 16 days I have been trying to report changes to my medication but the app crashes every time. Fix it..GudaddyVersion: 5.0.1

Emmm…Looks like pretty cool, yet only open to American residents. Alll three current studies none available for my region… so why is it in my regions App Store? Again the idea is cool however I tried to enroll in each study back and forth, it ended up wasting my time..Summertree555dayVersion: 5.0.1

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