Bet365 - Sportsbook & Casino Customer Service

Bet365 - Sportsbook & Casino Positive Reviews

App is partially broken on iOSAlmost every other time you change your screen and then come back to the app it will say “We are confirming your location” even though it won’t. Unfortunately you have to force close and reload the app every time. Sure the odds are great on certain markets. Just prepared to be frustrated from time to time as well as waste it. I would forget live betting as well as building parlays off your phone. Can’t tell you the number of hours gone to trash from building something out and then it only gives you the location error when it comes time to actually enter a wager. So you won’t even know until you go to try and make the bet. It’s quite the most frustrating thing ever. I have location set to always allow. I’m always on wifi, and I’ve even deleted and re installed the app. The issue still persists. Only writing this review because I was just about set making a parlay right before first pitch for MLB. 10 legs. Enter my wager only to find out I can’t. So I restart the app and having to start over is the biggest waste of time since all the time leading up to it but even a bigger annoyance now that the game had started by the time I re selected everything..Up4WhateverAZVersion: 8.181.0

(Update) They listen to feedback and slowly improve.I’ve been an avid sports bettor for over two decades now, and overall I really enjoy bet365, mainly bc of all of the options they offer that most other books don’t even come close to having available. One of those options are the Daily Lineups contests. It’s a great way to not only retain customers, but it’s also a way to encourage customers to access the app on a daily basis. In my previous review I left quite a bit of feedback after they changed the daily lineups segment of their app. For the most part those issues with daily lineups have been fixed, save for a few small nit picky things, like not having a date or time on the events. Outside of daily lineups the app is pretty solid, although my number one complaint remains that if you are idle for more than literally a few minutes the app will log you off and then you’re up a creek and have to completely close out the app, reopen it, and log back in again. All of this has to be done or the app won’t “recognize” your location and you won’t be able to place a bet. I hate comparing everything to FD or DK, but the fact of the matter is that they have the largest market share for a reason. Their apps are the most streamlined and modern, and in some cases it’s not even close. Hopefully bet365 will surpass them one day, bc they truly are a really solid option..VanillaAndroidVersion: 8.241.0

Don’t read the bad reviews!Came here just to make a point that I’ve been using this Sportsbook for almost a year now , and I never had had issues like.. not even a single issue that I’ve read on these bad reviews not ONE. For one, the bonus bets you can spend it exactly how you want. If they gave you 150 bonus you can do your bet at as low as .20 cents still, or if you wanted to throw you a $50 bet, u could. So that’s awesome considering DraftKings forces the 150 free bets in $25 bets. Secondly , I find that the parlays that they have premade to bet on - have great odds and great picks. And the cashing out option yes that’s awesome too. I’ve never had a single issue that I keep reading any of these people in there reviews .. if you are having location issue, go in ur settings make sure it’s even on. If you can’t withdrawal, I think you are lying honestly. I’ve made almost 10k within 6 months , I have no limits on my account , I’ve had no issues. It’s simple. Good job 365!!.JkalesmithVersion: 8.181.0

Does it work? Yes. Is it exciting? No365 is not the worst sportsbook app, but it’s nowhere near the best either. They offered a very nice signup bonus, but outside of that, there are no real bonuses or promos to keep you engaged. The app is very easy to navigate and placing bets is easy as can be. It offers a tons of wager options & is extremely easy to use any bet credits you have, but it’s just such a visually boring app. I think it’s a mix of the bland color scheme and also the fact that since there’s no new promos advertised, it’s the exact same bland look every time you open the app. I find myself wanting to open it, place the bet I’m already thinking of, & close it, not look around for any other ideas, and with the lack of any promos (bonus bets, bet insurance, etc.) this is compounded even more. The app is like the coworker that you don’t really talk to: it does its job, it does it fine, but you don’t want to spend any more time with it than you have to. I wouldn’t tell people to avoid 365 at all costs, they’re are just much better options, especially if you’re looking for excitement or bonus offers to keep you engaged. 365 is perfectly usable & there are definitely worse sportsbook apps, but this is certainly the least “fun” of the multiple different sportsbook apps I’ve checked out..TimboSlice9Version: 8.73.0

Disappointing lure.I saw an advertisement for bet 365 being ran saying bet $1 and get $365 (clever marketing) in bonus bets to enjoy on the app for new users. I contacted in to make sure and had 3 different representatives tell me the exact requirements for the promotion confirming I would receive this offer once completing them. The 3rd rep I spoke too, when asking about a specific detail in the verbiage from the 2nd representative I spoke with told me “ we no longer run this promotion , see the email we sent you on the new terms and conditions for what we offer. Not only did I not receive such an email but why is an inactive promotion being advertised to lure in customers if it doesn’t exist. Also why did 2 representatives confirm if it is not existent also!? This was a terrible experience in sports betting for me..StephenJohnShnipVersion: 8.117.0

DecentThis app is decent at very best. The only reason to use it in my opinion is for the bonus bets/promotions. First, the odds aren’t as good on this app. Maybe they try to cover that with early payouts like if your nfl team is up by 17pts you get the win. But if you’re betting anytime touchdown there’s no early payout and the odds are still less than other apps. Secondly, the parlays are heavily restricted. If you’d like to add multiple games into a parlay, you can only choose people they have preselected. This means you don’t have free range to choose whoever you’d like, you have a limited number of players to choose from. Lastly, the overall app function is just super annoying to me. Whether it’s freezing and I lose the parlay i’m building or I can’t click on certain things because the bet slip is covering it and I can’t scroll down further. So, i’m already through all my bonuses and would only use this app again if I was trying to refer someone. However, definitely gonna let that person know they’re gonna want to use their free bets then delete the app..ShawwwwwwwwVersion: 8.122.0

Any review with 5 stars is fakeI have been using this app almost a year now. Just recently I won a large amount bet and a week later i now have to prove proof of income. Almost a year of taking money and I win one bet and now my account is restricted. Everytime I have a winning bet they suspend my ticket even though all the games are an open and none have a suspension on them. They will cancel your bet until one of the games loses. The use to have an edit tab but they took that away. They also use to have a partial pay out tab but they took that away also. Any form of you winning will result in being banned or needing extra verification. Waste of a download and I’m just glad this happened now and not later because there os so many more apps.543345634764readallaboutitVersion: 8.284.0

My personal review | Bet 365Hey everyone, Bet365 is by far the best online sports book and casino that I’ve used and I’m not just say that. Not only does BET365 have super fast withdrawals and deposits. Bet365 doesn’t take away a percentage of your hard earned money off your bets when you place it, and want to cash out unlike DraftKings, and other major sports books. That fact that if I place a bet and a week goes by and I change my mind and decide to Cash out early to place a different bet is amazing, No other sports book does that. The other thing that’s great about this app is the promos they constantly give you free money, and great profit boost. This is why I give the app five star rating. I definitely recommend using it if you haven’t made an account already..Jtizzle2468Version: 8.181.0

Love it !!!I have been a sports bettor for years and I love this app but lately it has been pretty bad with location I don’t understand why it does this and it takes forever to let me place a bet and I have contacted support and they can’t ever figure it out eaither and I sit there for hours trynna place a bet than once the game starts it’s hard to place one when some of the bets change and go away it’s been very frustrating for me becuase it is my fav betting app I love it that’s my only issue and it makes me going to have to stop using this app unfortunately and that hurts cuz I love the app itself and kills me to do it but if it doesn’t get fixed I have to move on to something else and that is the farthest thing I want to do hopefully you guys get it together asap.Brownsguy31Version: 8.250.0

Best sports betting appI switched to Bet365 about a year ago and it’s the best decision I’ve made. I religiously used FD for years, then DK for a few months, but my experience with Bet365 easily surpassed both. The odds are always pretty solid, at the very least competitive with other apps. The app is very easy to use and navigate. They have some more options when it comes to eSports and a few others which makes up for not having quite as many prop options for major events. Also, my favorite part, and the reason I’ll continue to use bet365 is the cash out option. First off, their cash out offers are always fair, but more importantly, I had tons of issues with FD and DK with cash outs. I wasn’t getting cash right options when I should have. But Bet365 is by far the best app with offering cash out offers, and it makes a huge difference. Now my only little knocks on bet365 is that both of the other apps have better promos, and a better casino system. But Bet365 still offers a good amount of “no sweat SGP” promos, and frequently gives a $5 bonus bet for loyalty. All in all, bet365 is great and I won’t be using another app anytime soon..IamPengu1nVersion: 8.264.0

I was shocked they somehow made a racist bookI’ve bet often and never broke the rules 365 came to Illinois and upon creating an account I was told my account was shut down and they were refusing my business there management has terminated my account with no way of appeal or ability to reopen the be sent endless tickets and they don’t even respond let alone tell me what I did wrong jump on twitter and find out this has happened to a many people men and women and basically all of them were black or mixed. I’m not someone to pull the race card but I’m telling you this book is extremely sketchy please don’t trust it just use draft kings or if you have to midduel but please don’t trust this book.TTTTTXXXXX50Version: 8.269.0

Top Sports Betting AppI really like this app…the promotion may have me a little biased…but with 365 bonus money to play with, Ive had the ability to play with this app a little more than other apps that give you bonus money and soon as you loose all of it (because I’m nowhere near a pro) you stop using the app. I hadn’t found an app that I wanted to use more than FanDuel. And while FanDuel is my favorite…I think this app may be giving them a run for their money. Here’s why… On here I’ve been able to parlay more than I can with FanDuel. (I’m more of an NBA bettor) On FanDuel you can parlay PRA and 3s…where as on here you can parlay that, you can parlay PRA together, defensive options as well. The odds aren’t better than other apps at all…but your options of what to put on your slip is more than FanDuel. One problem I’ve come across with this app is on my phone mainly, trying to place live bets, its always changing odds so I have to keep accepting odds change, and then when I try to place the bet its always saying that its verifying my location. So weird. So then I have to go on my IPad to place the bet which is pretty instant. This app isn’t a one stop and keep it pushing. It’s in my top two. Think I’ll be keeping it..UtfhvuhguygVersion: 8.126.0

Would RecommendI’m seeing a lot of views of people not really liking the app and having problems with it, I’ve had countless and more problems with Fanduel & Draftkings than i’ve ever had with Bet365, I’ve gotten all my bonus bets they offered, always have been able to cash out early when offered. and my money always goes straight to my account after a bet wins, and when i withdraw it goes right to my bank account instantly. I use this app more than any other betting app and would recommend it to anyone. Has very good odds, Real easy to use, and id bet my hard earned money with them before i do with any other app. especially fanduel and draftkings who give me nothing but headaches and problems..JTruz123Version: 8.114.0

BEST BETTING APP IN PAI have been anticipating the arrival of Bet 365 in PA and boy has it been worth the wait of it coming and it’s arrival has been nothing short of outstanding Betting Options and oh let me not forget about the Very Generous FREE $150 in Bonus Bets with a $10 Deposit and just make a $5 bet to activate the $150 in Free Bets and that’s not all you get $50 in Casino Rolls . A lot of customers might not read the fine Print so if your reading this make sure you use all of the $150 in Bonus Bets and $50 in Casino Plays because it will Vanish after 7 Days after the Bonus Bets are activated so make sure you use them within the 7 days and enjoy this Great Sports Betting App I know I’m ready for some Football baby !!.RealJacksTellerVersion: 8.207.0

Did not receive my referral betsI was scammed, I referred someone and never received my free bets. He received his and went on to refer 3 other people and received all his free bets. We called and they said that they are not sure what happened if all the qualifications were met then I should have received them and they have no further information. If he received his first time user bets and he made a deposit and placed a bet then I should have received them. I feel like I was ripped off especially when I brought them a new paying customer that they are gonna make money off of. They should have fixed it and given my free bets. I will not refer anyone else to Bet365 unless I get my free bets. I’m pretty annoyed!.BbbgagVersion: 8.122.0

Customer support is awesomeI made my account and then had to wait over a month to verify my address once I got my phone installed because I didn’t have any bills going to that address. Well I was out of the time period where I was eligible for the 150$ bonus bets and I contacted customer support. They responded very quickly and said they would honor it if I still followed the steps needed and messaged them after the bet settled. Well I did and they gave me the 150$ very quickly and easily. I haven’t used the app much to comment on the usability but it seems to be good. I really appreciate them honoring the promo after the 30 days though. Thanks!.Wolverine317713Version: 8.185.0

Best Sportsbook and it’s not even closeI don’t write many reviews and I’m not being compensated for this but bet365 is in my opinion significantly better than the other books and there are more than 10 legal in my state. It’s not as flashy or fancy looking as some of the others but functionality is perfect. The bonuses and boosts are the most consistent in the industry. With other books I seem to get good boosts for a while then they go away. With bet365 every day brings between 1 and 3 30% boost with the occasional 50% boost for big events. Many books have similar boosts but what sets bet365 above is the lack of the dreaded +400 minimum odds common among other books. The +100 minimum required by bet365 is a much better offer and creates a better experience. Lastly the final piece to the puzzle is the frequent opportunity to earn bonus bets. Regardless of season, nfl, nba, mlb, nhl bet365 consistently gives 1 or 2 opportunities per week to earn bonus bets. If you’re going to try one Sportsbook I recommend this one.Tsar ErikVersion: 8.239.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 8.449.0

Bet365 - Sportsbook & Casino Negative Reviews

Take the time to read, may save you some moneySo I’ve used this app for a little bit now, and I have a understanding of the cash out system they provide. I had a bet going for $300 and was given the chance to cash out because 3 legs out of 6 had already hit. I decided to wait a little and let that payout increase but then 2 legs of the correct 3 were no longer checked and it was no runs in the first inning of baseball so obviously I saw that it did actually hit. But taking away those checks also took my cash out option. One leg started to go sour still winning tho but I wanted to cash out. So I called support. First guy said he could help then says he hangs up on me. Second guy does the exact same, so now I’m thinking I’m done after the third guy. The third guy assists me well, and says since the bet had ended but he could tell I was trying to contact support he was going to award me bonus bets. So I was stressed out from the terrible support but now I felt fine and was somewhat relieved until I made a joke about how I shouldn’t bet. Then he restricted my account and took the bonus bet offer away. I understand some have big gambling issues but I had to stay on the phone with another person for 30 more minutes over a hour at this point to have my account restrictions lifted and never got the money. I was 100% cheated out of money and 100% because their support is incompetent. The only reason I give them 2 stars is cause it’s a easier to use app..Witness sKVersion: 8.194.0

Terrible app, corrupt companyMe and my friends all took them up on their new customer offer to deposit $10 to get $365 in bonus bets to use for the first weekend of March Madness. We all downloaded the app and made our deposits and after some time waiting on the slow app to process everything, got our bonus bets and started playing. We noticed immediately that the app really sucked compared to others-it was glitchy, it froze randomly at times, and it looked terrible. But hey, we thought it was worth it for the bonus bets. I used about half of the bonus bets over 2 days and won a little money, then went to bed. When I woke up in the morning and tried to place a bet, the app said there were restrictions on my account. I called customer service, and after being placed on hold for a while, was told that their “trading team” decided they didn’t want to do business with me anymore and that I could never make a bet on their app again. My friends had used all of their bonus bets up quicker than me so they avoided these shenanigans. Clearly Bet365 realized they weren’t making money off of me and decided to take their ball and go home. Also my withdrawals on the money I did make still haven’t processed after multiple days, so they may have just stolen $10 from me. Do not give these crooks any of your real money. If you want to take your chances and use bonus bets to take their money, fine, but once that’s done (hopefully quickly) take your business elsewhere..FOH LieutenantVersion: 8.81.0

Severely LimitedThis is a BIG sportsbook that happens to have one of their headquarters near my hometown. I had recommended Bet365 to many friends. The ease of depositing/withdrawing and the smoothness of browsing the app were big factors. Not to mention some of their promos and special bets with odds boosts were awesome. Then I received an email from Bet365’s trading team stating that they were imposing bet limits on me and making me ineligible for all promos. I hadn’t even been a career winner in the two years I had the app downloaded nor did I bet more than a hundred bucks or so per game. Yet either they couldn’t handle my action (despite being a big company) or did not want my action. It was very disappointing. I phoned customer service venting my frustrations and emailed the trading team back but nothing has changed. Now I am literally only able to bet $15 at most on anything. They only allow me to bet $2… yes, $2!… in most player prop markets. These days I stick to FanDuel, DraftKings, BetMGM and Caesars. They all treat me like they WANT my business. I even have a VIP status on a few of them and they go out of their way to give me bonus bets, deposit matches and other promos to show me their appreciation. So in conclusion before the limitations Bet365 was good, if you enjoy betting sports. Just be aware that down the line what can happen to you. If it can happen to me it can happen to anyone..MachorowVersion: 8.105.0

Closed Account after 2 Days. 0 ReasoningI had created an account on a Friday. By Sunday I was told my account has been restricted? I placed a total of 5 bets. Total value was about $50. This was including my own money and Free Bets that were given to me for signing up. (Not a single hit) The issue, when trying to unlock my account which never should have been locked, I contacted the customer service whom I was directed to. And after several questions to verify the account I was told: “ The decision has been made in accordance with our Terms and Conditions and your account has been closed with no option to reopen.” Where I then asked what the reason for the account being closed? (Again, I didn’t win anything and only spent 10 of my own Dollars) “Unfortunately there is no further information I can look to provide” Not understanding any of what happened. I switched to Bet365 because of the options they give you. Taking my money else where. -NO I didn’t get an email telling me ANYTHING. -NO I didn’t cash out. All bets were lost. BET365 let me down with this one and didn’t care so much as to lift a finger to help even give me a reason. Oh and they won’t let me pull out the remainder of my personal money that was deposited. What an App..Toniooo5433Version: 8.241.0

Was good at firstAt first it was a great app, gave me a nice bonus I have never hit a single bet on here, the odds change to things that you know will not happen and the milestones don’t even let u put it for certain players who are known for scoring or having good moments but their are players who are not being consistent like you can only put curry for 20 or more points and the odds are bad for putting him for anything less than 4-5 threes or 20 points and you know you should put curry for something’s it’s the warriors but he goes and only score 15 points and now my entire parlay is done because I couldn’t put curry for nothing lower than 20, stuff like that is really unfair, another thing is Bet365 is very selfish, I made a lot of deposits and I don’t get any offers no casino bonuses no bonus bets they don’t give me a thing and it’s going on months, when I first used the app they gave me stuff but after that it’s like they were like “you’re on your own” I would not recommend using this app, they are just taking our money and not offering us anything in return, why would I place a $50 bet just to get $25 dollars back, that doesn’t even make sense, y’all don’t see no reason and that’s the problem too selfish too sneaky💯.Tah2xxVersion: 8.164.1

Worst betting app of them allI have tried almost all of the betting apps provided for my state and I find this by far the worst. For starters it glitches all of the time. It deletes your bets as your making them. It constantly logs me in and out of the app while I’m actively using it. Sometimes it shows you the progress during the game of where you are at with what you clicked for your parlay and sometimes it doesn’t show you your progress. Those are just a few glitches that happen all the time. When you try to make parlays, it adds everything to a bet slip, however unlike the other apps it doesn’t show you an approximation of say a $10 bet would give you and outcome of “$X”. So you have to add everything you want and then click add to bet slip. Once your done and you decide you want to take something out, you can just click the X to take it out. You have to redo everything you just added in to your bet slip. Making it not user friendly at all. Very frustrating. Overall I am more annoyed and frustrated with the way the app works than anything. I do like the boost it’s gives you all the time but that’s probably my only pro of this app. I highly recommend a different betting app! Not Bet 365..DeeeeleighhhhhhVersion: 8.141.0

App is partially broken on iOSAlmost every other time you change your screen and then come back to the app it will say “We are confirming your location” even though it won’t. Unfortunately you have to force close and reload the app every time. Sure the odds are great on certain markets. Just prepared to be frustrated from time to time as well as waste it. I would forget live betting as well as building parlays off your phone. Can’t tell you the number of hours gone to trash from building something out and then it only gives you the location error when it comes time to actually enter a wager. So you won’t even know until you go to try and make the bet. It’s quite the most frustrating thing ever. I have location set to always allow. I’m always on wifi, and I’ve even deleted and re installed the app. The issue still persists. Only writing this review because I was just about set making a parlay right before first pitch for MLB. 10 legs. Enter my wager only to find out I can’t. So I restart the app and having to start over is the biggest waste of time since all the time leading up to it but even a bigger annoyance now that the game had started by the time I re selected everything..Up4WhateverAZVersion: 8.181.0

BET365 IS FRAUDI want to warn everyone about bet 365. It was a great app and I was very happy using it but then last night was the end of it for me. I put a money line on the Phoenix Suns at a +200 when the Phoenix Suns went down in the game, the same night I referred my girlfriend and she got her bonus bets so we both put the money line at the same exact time. Both looked at each other’s phones and seen we both placed a bet on the Phoenix Suns, both a payout of $30 but my girlfriend would get $20 since the bet was placed with $10 bonus bets. when the game ended we were both happy, high-fives, and all but as soon as we go to our phone for bet365, the bet was indicating the money line was on the 76ers & we both lost it. I called support they tell me there’s no wide spread issues but they will give me my money back, I argued for the sake of winning the bet and it being placed with my hard earned money that it should be investigated because that clearly is fraud and if it is happening, how many people aren’t noticing!? End of the dispute they aren’t going to investigate anything since I agreed to getting my $10 back. Well I’m deleting the app and for new/current users SCREENSHOT YOUR BETS!!! I R E P E A T SCREENSHOT YOUR BETS!!!!.Big-al1996Version: 8.238.0

So Close To Being a Great AppThe bonus bet Referral bonus is great. The multitude of available combinations of picks is great. That’s about all that I have to say good about this app. I used bet 365 for two or three months, and was having fun on it until I woke up one day, and my account was restricted. When I reached out to them, they blamed it on responsible gaming I was exhibiting risky behavior. I don’t understand how when I placed a $50 weekly limit on my account and never went over the $50 limit. When I reached out support, they advised me to take a six-month break from them .. and until I take a break I can’t use that anymore. This is the only place I’ve ever had this problem and when I speak to someone over the phone, they understand my concern, but you can only be helped through their chat feature in their app, which is very difficult to get a hold of someone through. And when you do get a hold of someone, it’s like they don’t understand what you’re typing to them. they need a better customer support team. They need to do better with evaluating peoples accounts before I ever give them anything more than two stars.Mikey DanielVersion: 8.153.0

Criminal enterprisesImagine me and you are flipping a coin and betting on it, every time it lands on heads I owe you $9 but every time it lands on tails you owe me $10. If we flip this coin an infinite amount of times you would owe me an infinite amount of money. This is exactly how sports books operate, not just 365 but DK, FD your local casino etc. But if I see an opportunity where they would owe me $10 and I would owe them $9 for every flip my account gets banned and they don’t allow it. It’s literally a criminal enterprise and the fact that it’s allowed under United States law is nothing short of insane and the the only logical conclusion is that lobbyist are in bed with law makes and they are laughing all the way to bank while the average sports bettor that hits on 50% of his goes dead broke. Once the public realizes they are getting scammed and that there other options like exchanges (prophet X) or just finding a buddy to bet with these sites will no longer exist. But due to the manipulative nature of these sporks books advertising and the fact that public is dumb this will probably never happen. SPORTS BOOKS ARE SCAMS..Chuckles ______Version: 8.256.0

Idek HowThis is a 100% honest non bias review. The app is low key confusing and sometime downright bad when it come to odds, stats logs, and just basic parlay building. I had got in long in enough to get my bonus bets from the promotion win them and cash out. But soon after doing so when I attempted to log back in to the app is said there was an issue for with my account. I contacted support which took multiple agonizing attempts, and they told me that for reasons that couldn’t be told to me my account had restricted on them that could not be removed and that my account would be permanently close without the chance of being reactivated. I was genuinely confused but didn’t care a enough to fuss. It let me cash out the rest of everything that was left over in my account it was like $10 though. And other than that I’ve never thought about it again. ESPN, FANDUEL, and Draft Kings are all better than this app. Don’t waste your time with it. They only get a 2 star for the free $300 I got in them bonus bets..RealDasVersion: 8.129.0

Do yourself a favor and use a real SportsbookThe owners of the Sportsbook should be arrested for impersonating all the real sports books out there. They will happily steal money back from your account after paying out, they pull their lines 10 minutes before game start all the time. Constantly trying to figure out my location and I have no idea why it can’t figure it out like every other sports book I have no idea. But this usually happens midway building a parlay which means you have to completely restart the app and the parlay. And the final straw? Building a bunch of parlays all for 1 guy to get pulled before the game which means YOUR ENTIRE BET IS NOW WASHED. they don’t even give you lower odds by just scratching the player they scratch your whole parlay. They idiots spend all their money on advertising but they should spend it on improving their app. Uninstalling and deactivating my account as I have tons of other real sports books to use that won’t screw you over any chance they get. You will not be missed and I will spread the word about this garbage app..Steven18365827Version: 8.151.0

Do not download this appWorst Sportsbook I’ve used. Most of these reviews HAVE to be fake lol. UI is not good, they make it hard to deposit money, not hard to get in contact with customer service which is good because you’ll need to do so frequently. The way they handle bets with high odds is horrible. Other apps will not let you place bets where the odds are too high, Bet365 has this dumb “review” system. Every app restricts how much money you can make, that’s normal, but the “review” system is dumb. I put “review” in quotes because it’s an algorithm not a person approving. When I tried to place a $1000 bet, they told me “$50 of your $1000 bet is approved, $950 will have to be reviewed by a trader”. Then you have to press “place bet” again and hope they approve the full amount. I wish they would just tell you the max odds they will approve and not let you place the bet instead of this weird “review” system. That’s just one of the major problems with this app. Don’t be fooled just because they have ads everywhere the way they do betting is not legitimate..RotapicnameVersion: 8.181.0

TERRIBLE HATEFUL PEOPLEMy wife called in because they refused to let her withdraw the money that she won. They made her sending all sorts of supporting documents for absolutely no reason which she sent in anyway. Over a week later she still couldn’t withdraw the money so she called in to see what was going on. The first person hung up on her in the middle of the call for no reason. The second person accused her of being a man trying to pretend to be a woman, even though she kept giving them all the verification that they requested. Obviously, this upset her very much and made her cry. Once he accused her of that he hung up the phone on her and they locked her account. Now the money we won we can’t withdraw or get to the account. Don’t use this app they will let you deposit all the money you want but withdraw it in the same bank no matter how much you give them. And when you call them about getting your money. They will be unbelievably rude. I wish the call was recorded I still can’t believe that happened to her. Terrible people and company..Big.lukeyjVersion: 8.74.0

Worst experience everI join 365 because of the promotion; and was hoping it could be another good betting site; this was furthest from the truth. I put in a withdrawal at 12am on the 27th and it’s 4:39 on the 29th and I have not received my payment. I called customer service to be told it’s under review and that they don’t have a time it’s coming just that it’ll be coming. The reason this is puzzling is that if you link my bank account to your system why is it this hard to prove it’s me. Try your luck though you guys some of my friends where paid instantly. I will be deleting my account as soon as they issue payment. The payment team need to have they own customer service so they can explain the problems rather than have someone else tell me I can’t get an answer for that. I wish I could gamble and pay them their money 3 days later but they make sure to take the money that’s theirs instantly. Thank you for the bonus bet but I’m going back to FanDuel(best sports bet app) in my opinion. Happy holidays..KingferdVersion: 8.126.0

Not for someone who enjoys bettingI’ve been betting with multiple apps for a while now, I decided to try bet 365 because of a promo I saw, I placed a number of bets with my deposit and bonus bets. I won some and lost some, but the very next day (less than 24 hours after creating my account) I was emailed that my account was being closed due to the “nature of my business” and to withdraw my winnings, obviously couldn’t finish using the bonus bets that were the sole reason I even tried this app lol what a joke. I called customer service and the guy legitimately told me he’s seen it plenty of times before and it doesn’t make sense to him but there wasn’t anything he could do. So long story short if you are someone who enjoys betting often or if you like to place multiple bets at a time to either hedge a bet or maximize bonus bets. This app isn’t for you. If your someone who enjoys depositing your money for an offer you won’t be able to take full advantage of, than this is the app for you!.KwshelleyVersion: 8.251.0

Account closed - customer service rudeI created a new account with them today and placed $5 in bets. I tried to log back into my account later to check on my bets and it wouldn’t let me log in so I changed my password. When I tried to login with the new password, it still wouldn’t allow me to login and I received an email stating that my account has been suspended indefinitely. I called customer service and the representative that I spoke with said that the management team made a decision to close my account, but there was no explanation as to why and no one that he could transfer me to to explain why this happened. When I pressed him further about it, he said that he needed to terminate the call and hung up on me while I was still talking. There are way too many red flags with this… this is NOT a legit business and if you currently have an account with them, I would cash out immediately before they close your account (without giving you an explanation) and take your money..DafanyVersion: 8.124.0

Rip off!!!I give them zero stars ( found out it won’t let me post my review with zero stars. Have to at least give them one!!!) My husband and I both got this app and we put $10 of our money in and therefore they got all of our debit card information then overnight they closed both of our accounts and won’t give us any reason as to why!! Also there is no way to go in and delete your debit card out!!! we both earned a $365 bonus but were never able to place any bets since they closed it out. I chatted with them. The chat representative must’ve known what they did wasn’t right because as soon as he told me, he ended the chat, didn’t give me any chance to ask any other questions. Called the customer service representative. Nobody can give any reason. Just keep saying the Trading Team made that decision with no further information. Very poor customer service when they won’t give you any reason!! I would not recommend this app at all!! Scammers in my opinion!!.Thumbs down to 365Version: 8.81.0

Nonsensical decision makingI downloaded the app last year and opened an account. I did the same with other sports books and they worked just fine. But Bet 365 was wonky, so I gave up after a while. It wouldn’t let me login and then it wouldn’t let me deposit. Fast forward to this year, I decide to try it again as many people mentioned how good it had gotten. I can’t login in, get the LL01 error. I decide to talk Support about it. They look into it and say “Management has looked into your account and restricted deposits. And since deposits are restricted, you have no account and you never again can have an account with Bet 365.” How did management restrict my account moments after me opening it last year since the issue had been the same since I downloaded it. I have zero issues with every other sports book, so this makes zero sense. And they ended chat with, sorry if you’re disappointed. Really?? Don’t use this garbage..Bhav117Version: 8.236.0

Great Sportsbook If You Only Want to LoseThis ridiculous sportsbook decided to all but shut down my account without providing any sort of reason why not. One day I log in and get a message that I now get zero promos, have lost the cash out function which I never even used, and am limited to being able to bet mere pennies at a time. I had won a few bets and was only up a couple hundred bucks at most and never once broke any rules that I am aware of (I'm not clever enough to even have a clue how to cheat the system). Their customer support is absolutely worthless as they would not even tell me what I even did to get shut down, let alone give me a chance to defend myself. Try not to win more than a few dollars on here or you'll probably be sent packing like I was. No problem, 365, I will happily give my money to other books that can handle me accidentally winning a couple bets in a row before inevitably losing it all back. Ha..AusslanderVersion: 8.175.1

Scam of a SportsbookThis is my first review I have ever written. Fanduel and Draftkings were having constant issues so I decided to try a new book. I saw they had a couple first time user bonuses to try so I gave it a go. I chose the First Time User bonus bets if you lose up to $1000. I placed my bet of $500 that was indeed eligible. I ended up losing that bet and was expecting $500 of bonus bets back into my account. Turns out they gave a $10 bonus bet for why I don’t know because it should be $500. After contacting support they said the decision they made to only give me $10 was correct and that i need to read the terms and conditions. After triple checking the terms and conditions, my bet was 100% qualified. It is a crazy way to try and get customers when you just steal first time users money on their FIRST placed bet. Will not be using this app anymore and will be taking this case to the next step beyond email support..Soccer~star2Version: 8.251.0

Wont let you withdraw winnings.I really enjoyed this app when I first got it. It was easy to use, easy to load money onto, and all around a great betting app. Once football season was one I was trying to withdraw my winnings (until baseball season officially starts) but my bank isn’t one of their offered banks and they wont let me even withdraw the winnings onto the card I used to load money into the account. When I contacted them the only “help” they could offer me was to start a bank account t with one of their approved banks… I’ve had my bank got 13 years… Should definitely be stated when you sign up that all winnings have to be withdrawn through an approved bank from their list of banks… very poor customer service and all around bad set up for a betting app that wants to compete with some of the better apps out there. Should really look into slowing the use of Venmo or PayPal like most apps. This is ridiculous..Jordan_nichole7Version: 8.78.0

Scam?Don’t use this app, I am not a sports betting person and I figured I would open an account to try, besides twin spires and once a year derby betting, I have never placed a bet on sports betting. Signed up, input all my personal information and couldn’t make a deposit, contacted their customer support and they stated they closed my account as per management decision, as per their terms they can close it for any reason but do not tell you why? It was opened for 2 mins! But now I can log in and they have my personal information and there is no field or option to close or delete your account, you can still log in and see betting odds as if your allowed to bet but your simply restricted and blocked from betting and depositing and I have no idea why. My biggest concern is that this is not a US based company so no protection and where is my personal data stored. Buyers beware!! Off to a fan duel or some other US based company..Careful they keep your dataVersion: 8.256.0

SKETCHY Do not use this bookI successfully won some money on bet365 and then received this message (see below). They’ve capped all my wagers at just a couple of dollars, took away features and all promotions, and their customer service refuses to restore standard access and wager amounts. I have several other friends who received this same message and restrictions. Bottom line, you are not welcome on bet365 unless you’re losing money. Don’t use this book. It’s a shame, because I was enjoying it until all this happened. Following a review of your account by our Trading team, we regret to inform you that whilst our online service remains available to you, wagering restrictions will be applied on any future bets placed and the Cash Out feature is no longer available to you. Should you wish to continue to use our services, you will no longer be eligible for selected Sports offers and promotions..Kenji.brantleyVersion: 8.197.0

Among the worst gambling sitesI wish there was an option for zero stars. Geographic location function is terrible and many times when you want to place a bet or cash out the app will suddenly deny your location verification. The most frequent problem i have is if i take a few minutes to make selections on same game parlays it denies my bet with a message saying cannot verify location. This is happening while at home on WiFi. I then have to sign out and back in then start all over because none of the previous selections are saved. It is really frustrating and not something i have experienced anywhere else. I would not recommend betting on this site. The rewards program is almost nonexistent. The site also regularly shows incorrect in game stat totals that are supposed to help you make betting decisions. After you make a bet it will update and subtract from player totals..Decent Human PersonVersion: 8.193.0

Got banned after making my first bet, I’m so confused what happened.I registered my account, deposited $30, made a bet, then it logged me out. I tried to log back in, it said my password was incorrect, so I reset it, it logged me in, then immediately logged me out and the same thing happened again. I finally got back in, it said my bonus bets were in, so I tried to use them and it said my account was restricted. I contacted customer service and they informed me they would be banning my account and they wouldn’t provide details. I asked for clarification and they said they couldn’t do anything about it. They said there was no one to talk to about it and no reason to provide. I literally just wanted to gamble a bit. I don’t know what happened. This just isn’t how you treat customers. I know im mot a huge spender and I don’t matter to them, but this was a bizarre and frustrating experience..Boobert42Version: 8.118.0

Void MMA events take 30 days to register!!!The reason for my 1 star review is bc I placed a 6-leg UFC parlay, 5 of the legs won, but the 6th leg (i.e. the 6th fight) was cancelled. I reached out to customer service and they said that the bet will not be awarded to me for 30 days, bc if the cancelled event is rescheduled within 30 days, then the outcome of the rescheduled bout will affect my parlay. In other words, for UFC bouts that are cancelled, if the cancelled no it was part of a parlay, you’ll have to wait 30 days to get paid for that winning bet. That’s utter nonsense. Who would want to use such an app. The other apps (like Fandual and Barstool) use common sense and automatically void an event once it’s cancelled, none of this “waiting 30 days” nonsense. (I also don’t like the fact that you need to go through an extra step before having the winning money added to your account. With fandual and barstool it’s automatic.) One and done for this App..Premium77Version: 8.69.0

Dialup of sports betting.The initial sign up bonus is what got me to use this app. The interface itself is very slow and sometimes completely unresponsive so if you’re thinking of placing live bets, this is not the site for that. Sometimes it will track the progression of a bet, but most times it will not give you any information on how your bet is playing out and you have to use outside resources to keep track. The biggest issue I have is a bet that I won was settled as a loss. I contacted customer support, showing them my proof and got a response validating my proof just for me to never get a response after that or get the issue resolved after admitting they were in the wrong. They’re intentionally being slow with their interface to maximize profits by slowing peoples ability to place and cash out bets accordingly..ElmersopinionVersion: 8.124.0

Account CancelledGreat app, great book, love the promos, but when I became an educated bettor and began winning a bit more, Bet365 cancelled my account. I’d been using their book for only 5 months. I was hitting the promos pretty consistently, but even at $5 unit size, it was enough for them to cancel my account. I wasn’t even limited, just shut down. The customer service rep was great, and basically told me that’s their final decision, and I can’t come back. I was able to withdraw my balance with no issues, and moved on. They’re not to keen on educated bettors, so if your tossing bets in on random parlays, you should be good for a while. I had no issues with the app or the website. Both ran just fine and easy to navigate. Bet365 did not sync well with sites like Pikkit to track my bets, but I think that’s been resolved..CO_ChristopherVersion: 8.216.0

They just closed my account and stole my money for no reasonI used the new customer promotion, deposited my own money and won $100. I withdrew on Friday. It’s now the next Wednesday still haven’t received any money and when I went to login today, my account was closed and when I talked to people on the phone, they said that their terms and services allow them to close an account and cancel a withdrawal for any reason. I am threatening to sue right now and that is the only reason why they are considering giving me my hundred dollars. They have been sued in the past for shorting and with holding winnings from customers. Don’t ever download or use this app. All of this over $100, imagine if you win real big bucks from them, they will never pay out and just hide behind their terms and services which are illegal and against gambling laws..Aseips79Version: 8.219.0

I actually feel bad…I don’t understand for the life of me, how these books like Bet365 are failing to realize the things they need to improve and how they seem to think giving out welcome offers is suddenly going to bring them real customers/players that they can RETAIN. It’s like the people at the top running things, have no awareness whatsoever about the things that matter, instead they think people are going to ignore all the little stuff and just play… when there are clearly MUCH BETTER books and apps to spend real money on. They face massive competition, yet put out a product like this? How about trying harder and caring more, and put money into your app and design and technology, rather than giving it away to people who just want to win some money so they can withdraw and go play their winnings on a better app or book..N8 djaeitndVersion: 8.59.0

Hero to ZeroI am not a professional gambler. I bet small units, maybe 5-6 props a day. I’ve never opened this app outside of my actual state, nor would I, and I enjoy sport betting as a hobby; this is not something I would ever consider making a living off of or doing as a “side hustle.” I started using this company a couple months ago because I heard good things, it quickly became my favorite app, I love the interface, and the lines. However, as of today, “Trading Team” has put severe restrictions on my account, such as a max wager amount of $3.65 (hilarious..) and removed the “cash out” functionality, and has given me absolutely no explanation as to why. Apparently, they are not customer facing, so I can’t even ask them. Customer Service is also unhelpful, indicating that they too, have no idea why my account has been restricted, that they have no idea what types of things this trading team reviews before making a decision so impactful, that they cannot speak to their trading team on my behalf, and that the trading team doesn’t review appeals or reconsider their decisions. It’s unfair and unjust. I would not recommend bet365 to anyone. I’ve had an absolutely terrible experience and wouldn’t wish it on anyone else. Hope this helps..King AwesomenessVersion: 8.195.0

Avoid, use any of the other legal sports booksThis book appears to be the best, some of the “juice” on money lines and spreads are lowest among all of the US books. Also, if you like betting favorites this would be the book for you, as payout for favorites is higher than other books more times than not.(Other major books know public loves favorites) HOWEVER, Bet 365 is dishonest to the core, they will use tiny house rule technicalities to avoid payouts or pushes when there are rain delays or cancellations. LITERALLY I MADE THE SAME BET ON BOTH DRAFTINGS AND BET365… SAME WAGER, SAME GAME, SAME DAY: WAS A PUSH ON DRAFTKINGS WHICH IS FAIR GOT MY WAGER BACK, BUT THESE WEASELS ON 365 TOOK ALL MY MONEY! USE DRAFTKINGS, CEASARS, POINTSBET DELETE THIS APP asap or it will happen to you. It is robbery pure and simple . If you use 365, read all of their sneaky unique house rules, which will take all day, otherwise you will have your bet robbed just like mine..KymaclarenVersion: 8.110.0

Terrible management lexisI spoke to someone by the name of Kendall she did not help me at all I asked to speak to the manager Lexis or LexsusShe clearly told me with an attitude that the manager was not going to take my callI told her just close my account I don’t want to deal with people like this I’m a valued customer I don’t like the way I was treated I was also left on hold to fix an issue with the promotion that I had a misunderstanding about I was on hold for one hour and the person representative did not assist me neither so with that being said I close my account because I’m not gonna sit here and waste my time with ignorant rude people unprofessional I do not recommend this to no one don’t waste your money on this please they are terrible customer service I would think they want to keep the customer happy and the way they treated me that is unacceptable.CoolanonymousVersion: 8.53.0

Awful interface/scammed me out of depositI live in Louisiana (legal to gamble) and was looking to join some new sports books to get signup bonuses before the super bowl. After downloading the app and using PayPal to deposit my money the Sportsbook informed me that you can only place bets in Virginia. Why would they track your location, allow you to deposit money, then after you deposit tell you you’re unable to gamble. So my solution was, withdraw my deosited funds, and go back to using DraftKings (fantastic app). BUT when I go to withdraw my money that I just deposited bet365 will not let me withdraw it. It only gives you the option to withdraw to a bank account connected through a third party app called trustly, which my bank does not use. So long story short bet365 robbed me off my initial deposit that I now can’t withdraw..Ajac4545Version: 8.76.0

Poor customer serviceI recently signed up as sports betting has launched here in KY. I deposited $10 to unlock the $365 bonus bet promotion that is currently running. Tried to log in today and it said my credentials were wrong, when in fact they were not. After several attempts to contact customer service I was finally able to get through to a “Kevin W.” Via the 24/7 chat. I explained my situation and he replies, “it looks like our trading team has decided to close your account. We are sorry for any disappointment this has caused.” How can they just take my deposit and close my account? Maybe I need to contact my lawyer it sounds like to get my $10 back. However, I do not recommend these shady scums. I’ve never had an issue with DraftKings, FanDuel, or fanatics Sportsbook. Highly no not recommended Bet365..MattWilk1334Version: 8.110.0

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