Skullcandy Customer ServiceSkullcandy, Inc

Skullcandy Customer Service

  1. Skullcandy Customer Service
  2. Skullcandy App Comments & Reviews (2024)
  3. Skullcandy iPhone Images

About the Skullcandy App
Enhance and customize your listening experience with the Skullcandy App. Control product features and settings, access user guides, and update product firmware versions as Skullcandy releases updates to some products in market.



Product Feature Highlights
Personal Sound: Tune your Crusher ANC, Crusher Evo, Indy ANC or Dime XT 2 to your unique hearing. Take a simple hearing assessment to generate your personalized sound profile. Hear your music like never before.



Equalizers & Hearing Modes: Can be turned on/off or selected to meet your changing noise environment and listening preferences.



App and Product Upgrades: As they become available, we will release new and improved firmware to the earbuds or headphones you own to keep you with the latest greatest audio experience. Enable push notifications in the Skullcandy App to receive alerts for upgrades that are available to you.


User Guides & Support
Detailed user manuals and quick guides remind you how to get the most of your product.
Explore the Skullcandy brand and get customer service help.

Skullcandy App Comments & Reviews

Skullcandy Positive Reviews

Works Better than IndicatedWith the new Sesh ANC, I have not had the vast majority of problems described by other users in their reviews of this app paired with other headphones. Given the complex nature of the earphone two button press-and-hold command sequence, it’s a good idea to have the EQ selection offloaded to a visual interface; changing the noise cancellation mode is easier this way as well, although having the ability to adjust ANC with the physical earphone buttons remains useful on a daily basis. It would be an improvement if the headphones themselves would remember the ANC setting rather than having to choose every time they are removed from the case and it’s my hope that this can be included in a firmware update. The only major problem that I’ve had with this app is that if it is not force-closed from the iOS background app selection, the right earphone will cut out frequently; this issue will persist through re-syncing and resetting the earphones according to the manual’s instructions. I was almost ready to return these new earphones to the store before realizing that there is no connectivity issue with audio played from the iPhone to the earphones when the Skullcandy app is not running and not connected to the Sesh ANC. The app can be used to change settings, but must be force-closed when finished or the aforementioned connection issue will occur repeatedly throughout my regular use..Version: 3.4.0

Crusher anc won't connect for yearsI've had these headphones for years and they work perfectly and sound great. I can't recommend them enough for occasional use and listening to music.. But this app on the other hand i do not recommend at all. It has never worked for me even though I've had the headphones that should connect. I've tried every remedy online that people have suggested aaaand nothing has worked. I also should not have to try every remedy in order just to get them to connect to the APP but here i am. Hope it all works for everyone else but from the looks of it.. I'm not the only one. Update: after complaining.. I finally get it to work but the only real thing you can do with the app is have the manual with you and adjust your volume and that's about it. Everything is still just on the headphones with the physical buttons.. Which is nice but it would be nice to have all the settings you have to adjust physically ALSO adjustable on your phone..Version: 3.6.3

MOD EarbudsI love my MOD ear buds. They Lin to my tile app and aver device I have they will even in to my laptop and my phone at the same time. They have great sound I have even dropped the in small amounts f water on the floor and they still wrk ad sound great. I want to test them in the poo while swimming laps, but I like them to much to take a chance of ruining them in the poo water. I listen to mine all day non stop, the battery last for days and more than just a few days on one charge and one are usually a the way up. The rounding awareness is a great feature for when I’m working around others but still want to jam out. The only thing that could make these better is to know if I can swim in them since their water and sweat resistant..Version: 3.6.3

So this is not really about the app but, it is about the wireless headphonesSo I use my sisters headphones because I lost mine in at the movies and they bad sometimes like they fall out and at first I thought they were falling out because I had not had them in the right way so I moved them and they still felt like they were going to fall out and sometimes I have the volume all the way up and it is really quiet and one little problem with the case when I close it id hella loud and I can’t be having that when my sister is on the bed under my and and at night she well wake up to me moving and the loud case is not helping that, but over all most of the time the headphones are really good (sorry that it is so long).Version: 3.4.0

Just a few connectivity issues but it's a good pair of earbudsThe earbuds are pretty nice and comfortable. I like to listen to my music with these, but sometimes it's difficult because the earbuds have huge connection issues. They will turn off the second i turn them on, despite me charging them overnight. I've had to forget the device multiple times and pair it again, just so i could use them for a short amount of time due to their short battery life. I've never had this problem with any other pair of earbuds. In anyway, this means the app won't work good either. So no music for me most of the time now. Anyways, I hope this review didn't come off as rude, these are some nice earbuds. hopefully the connection problems can be fixed soon..Version: 3.2.1

Useful, with one annoying featureI’ve used this app to update firmware of my wireless earbuds, check battery level, customize sound to my personal hearing profile, turn features on/off, and toggle sound profiles. The best part about this app is its usefulness. I get a lot done with it, and I don’t have to figure out how to wave my finger over the earbuds to do tasks manually, like change volume or connect to Bluetooth. The worst part about it is the flashing arrows at the bottom when you first open the app. For a few months, I thought I had to tap on them to make them go away before I could use the app. Now, I just ignore them. Maybe if the app was better organized, you wouldn’t need flashing reminders like that..Version: 3.2.1

Issues with app connectivity but good featuresEvery time I connect my Grind earbuds, my phone pops up a notification that “skullcandy would like to communicate with the Skullcandy Inc. Grind”. No matter which choice I pick or how many times I pick it, the message pops up every time, and forcibly takes me to the Skullcandy App if I select “allow”. The choice doesn’t affect the functionality as far as I’ve noticed. I have all permissions enabled. The other problem is one or both of my earbuds will randomly disconnect and power off without warning. I don’t think this is a hardware issue as these problems only started occurring with the last large update to the app. A fix would be appreciated..Version: 3.5.6

Doesn’t Do MuchHonestly, it’s nice to be able to change to ambient mode but I can’t change the EQ Modes through the app. It’s one of the only reasons I got the app was to be able to toggle Ambient Mode and change the EQ Modes. With the Indy Evo, it is literally impossible to change the EQ Modes. It takes too much effort because the amount of controls that rely on a tap and a pause or two taps a pause and holding or some variation. There’s too many controls and not a great way to learn them that I don’t even use them. I only pause and play on my phone cause I’ve accidentally skipped a song or activated Siri or increased the volume instead of pausing. Please add being able to change the EQ Modes through the app. I can’t do it on my earbuds it’s impossible.Version: 2.1.1

Its okay….Well I downloaded the app as soon as I bought my earbuds because I thought it would prove to be useful. It wasn’t. The only good feature to this app is that it reminds you what your earbud shortcuts are and thats fine. However, now the app won’t even open. For three days every time I opened the app, it would only show the loading screen. I wish they had a setup feature because when you open the app without your earbuds paired, it just has the plus saying connect. Finally, there are some features that I don’t even know why they are there. Like the equalizer is confusing and hard to understand. This app is only good for the shortcuts..Version: 3.2.1

Amazing!!!I have always been a Skullcandy headphone fan, however…these new Push headphones along with the app have made my listening experience far better than any other headphone on the market. I was having problems with the app not meshing with the recent I-Phone updates, but I believe that has been resolved. After going through the app and adjusting the headphones to my hearing, I can say that I am blown away by the difference it made. I am a customer for life. Thank you to all of your team for making such a amazing product!!!.Version: 3.5.6

One star for the app was appropriateOk. Without any help from anyone I powered off the Indy Evo’s (hold each bud for 6 seconds) and then turned them on (hold each bud 4 seconds) and the app found the ear buds. That had to occur. Shut down the misic that I was listening to already through them while creating the post below and while the the app said “Hey we see your Indy Evo’s but we can’t connect to them. Sorry.” Power them off and power them back on again. The Windows Blue Screen of death where IT says “reboot and let me know how that goes.” That’s vendor programmer error. The app is working for me. Woop. —— Previous post—— This app does not work even if you have an Indy Evo. I have an iPhone 11 running the latest iOS and the app is not working and has not worked since install. And if its a mistake on my part as an IT person with 25+ years experience more than these guys then that’s fine but a million others also are not going to get these to work with this app. It’s a fraud. The Indy Evo’s have been great, the app is a sham..Version: 3.6.2

***FOR HEADPHONES NOT THE APP***The app wouldn’t connect to my headphones it doesn’t work at all, however the headphones are very cheap, good quality, last long, wireless, have flexible uses, good noise suppression, and a lot more. I couldn’t have got a better deal with the Skullcandy headphones. I use the headphones almost everywhere I go to drown out annoying things and use the headphones when I need to chill out. These headphones have changed my life. Thank you for such a great and affordable product..Version: 3.5.6

It’s working again:It’s finally working again, but you’ll know more if you read the other review on your other app, the Skullcandy IQ app. A little update: on the app, the skullcandy hands-free voice control will be working even though it is off, plus the Skullcandy Push active still need to be louder without having to be turned up, maybe they could be made louder over a firmware update, somehow..Version: 3.5.6

Not compatible with Comcast/XfinityI had a few pairs of Skullcandy Indy. They were great when they worked. They were compatible with my Comcast 4K box. I could watch TV without bothering others. But each pair of Indy ended the same way. One side dropped below 50% volume of the other earbud. Skullcandy Grind is not compatible at all with my same Comcast 4K box. It’s a constant stutter of sound. I can’t use Grind to watch TV at all. All Skullcandy earbuds sounded great playing music on my phone - when they worked. Great sound for the price, but useless if not compatible..Version: 3.4.0

Push ActiveJust got an early Christmas gift of the push active earbuds- they are so amazing and this app is incredible! Couldn’t have asked for a better experience. The UI is super easy to use and so cool! I am so glad I got skull candy headphones instead of apple! They fit in my ear so well and never fall out when I am running or skiing— unlike my old AirPods. Super recommend this product to anyone looking for activewear earbuds and a useful app!.Version: 3.2.1

Intermittent connectionEven after pairing, the app itself has a lot of trouble "connecting" to the Indy ANC ear buds. The iPhone finds and connects fine - its just the app. This set has an issue with crackling loud as well. May end up returning. When working, the sound is good. I tried playing music over my stereo to see if it could block it out. Was not able to tell any difference with the noise cancelling enabled. I am hoping I will be able to tell a difference on a plane as that is the reason for the purchase. Hardware seems good quality..Version: 2.2.0

Should be able to put battery widget on homescreenSo i really like skullcandy headphones, i have the “mod” ones and they sound really good. However the only reason i really downloaded this app was to have the widget to see each headphones battery life I do like the equaliser but main thing is battery Which the app calls them widgets, so why isnt there a option to add the widget to the home screen Instead of having to open up the app It is useful, but it would be better if it could just be on my home screen.Version: 3.5.6

Will change if fix the bugsThere is a bug where it won’t keep my Bluetooth connection even if it’s an iPhone it still bugs out on phone calls as well can never hear a person talking I want support to send me an email notify that these bugs are fixed. I just got these for Christmas kinda feel bad to tell my family they wasted money on them. So either get ur bug team on it I’ll write better review cause I really like most of the features it comes with!.Version: 3.2.1

Wake upAll the bad reviews are just here to hate most people don’t understand the point of what Skullcandy is and what they aim to be I promise you if your here in the age of 2024 USE THE APP it allows you to customize your sound experience to make YOUR Skullcandy headphones yours… don’t use something just cause some else says it’s bad “what maybe trash to one man is a treasure to another” remember that..Version: 3.6.3

It’s great when it worksI have had the Skullcandy crusher evos for around 6 months and they are great the is simple to navigate but most of the time the app does not connect to the headphones and it is really frustrating when they don’t connect because I can’t get an accurate battery percentage or change modes. I truly love the headphones and most of Skullcandy’s products but this one little thing should get fixed so we all can have a better experience..Version: 3.6.3

Can’t update headphonesI have yet to be able to update my headphones. Everytime I try it keeps saying that it’s been interrupted by a phone call or something and it stops it. Like I’ll push the button to update it with nothing opened on my phone the head phones will say voice control off and then the update stops immediately. It check everything and try again and it just keeps doing the same thing please fix this.Version: 3.5.6

Works 100% on ventura 13.1I downloaded this didnt know if it was gonna work being was for the iphone, but it did all the widgets and the bass work perfectly linking and unlink all work even the choices on to choose for music or not and i am happy with this i see all the reviews from a year ago, im can see they fixed everything...Version: 3.5.6

Works Fine For MeMy Crusher Evos connected just fine. I feel like those who are having trouble aren’t doing it right. Turn them off, long press the on/off button so it turns on and goes into pairing mode, when the Tile app finds it you need to press on/off AND the play/pause buttons at the same time. Then it will connect..Version: 3.5.6

Love the Earbuds but not the app or softwareLove the Earbuds but not the app or software, always having issues paring it with the app and the settings are always changing and not saving. I have the SESH ANC MODEL S2TEW and I love them but like I said I been having a lot of issues with the app. Along with other issues, that other users have stated in these reviews. I love the earbuds and I really hope y’all update the app with patches that could fix these bugs please and thank you in advance!.Version: 3.5.6

Minimally FunctionalThe app does enough - tells you your battery, helps you link your device(s) to Tile, but sometimes falls short. Promised features such as using the App for personalized listening tests and switching between EQ modes are unsubstantiated, at least on iOS. I appreciate the work that has already gone into the app, but when you purchase something and are told you will get features that you ultimately do not, it stings..Version: 2.1.1

Wow greatI ended up for connecting this product through the app it works perfectly did an update and restarted everything charged up to 100% did voice call test everything sounds perfect clear and it has a great quality this far can I complain!.Version: 3.1.0

Indy true wirelessDoesn’t have the Indy true wireless buds... could you please add it in the next update? Thanks.Version: 2.0.0

SKULLCANDY!!!!I can’t use this app with my Crusher wireless headphones, or my Indy true wireless earbuds. But I am hoping to get a pair of Hesh ANC’s. I understand that they, along with multiple Skullcandy EVO and ANC headphones and earbuds do not currently work with this app, but they should/need to, and I hope that you will add more models soon! I will not rate this app one star because I can’t technically judge its functionality without actually using it, and I do not have the compatible Skullcandy models to use with the app. So, instead of rating this app one star because it seriously needs to be updated to work with at least all of the EVO and ANC models, I will give five stars because I hope that it soon will, and mostly just because I really love the brand. 😎👍⭐️⭐️⭐️⭐️⭐️ But seriously, Skulcandy, please add more models SOON!.Version: 2.2.0

Good appI have the Sesh ANC headphones and so far my experience has been good with the app. For about 6 months I’ve had no problem other than the fact of connecting without wifi on the app does not work. There are few widgets to use but they are helpful, though they have so many headphone softwares to update and it’s in an early version of the firmware so I don’t blame skullcandy. Keep it up and hope to everyone else that their problems get fixed..Version: 3.6.3

Wont connectIt doesn't support my devices even though they're not old and are from skull candy, I used spoke.Version: 3.6.3

Sadly doesnt work on my dime headphones skullcandyIt doesnt support it, they should though.Version: 3.6.3

Crusher wirelessPlease make it so the app supports other older products as well…..Version: 3.6.2

Good appVery good app, well made and easy to use. could have more features. 👍👍👍.Version: 3.6.2

GOODI LIKE UR PRODUCT. also can u add hesh anc to it.Version: 3.6.2

HelloCan you add skullcandy crusher wireless please.Version: 3.5.6

So Far, So GreatNot sure what everyone is up in arms over, bought the Crusher Evos after researching test sites and reviews. They were on the expensive side but comparatively to other brands they are trying to be on par with, these were the more economical. The app was a little finicky to connect as people are eluding to in these reviews, it took me 3 try’s to connect; however, once it did, it was pretty cool. There is a hearing test set up to customize to your hearing, the base setting on the headphones is extremely cool giving you a club base vibration to enhance anything with a desired base vibe sound. I’m only a few hours into these headphones and I’m already stoked to use them on a regular basis. The expert reviews I saw criticized the softness of the padding on the ear pieces, I disagree, they are soft and comfortable, they fit over my ears perfectly and I have big ears. I would say if you’re looking for a great pair of headphones that aren’t $500 then for around $200 the Crusher Evos are a great buy..Version: 3.5.6

No it greatI needed to learn to reset my earbuds, so they have instructions on the app, however as soon as you turn the earbuds off, per the instructions, the information in the so closes as the device isn’t paired anymore. A bit of a paradox. So you need to screenshot the info if you need anything while your device isn’t actively paired/off.Version: 3.5.6

Took a few attempts to pairAfter about 4 attempts my Crusher Evo paired. App is good otherwise ..Version: 3.5.6

Very good appThis app is very good. You don’t need more then that..Version: 3.5.6

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 3.6.3


What do you think Skullcandy ios app? Can you share your thoughts and app experiences with other peoples?

Please wait! Facebook comments loading...

Skullcandy iPhone Images
  • Skullcandy iphone image 1
  • Skullcandy iphone image 2
  • Skullcandy iphone image 3
  • Skullcandy iphone image 4