Amazon Music: Songs & Podcasts Customer ServiceAMZN Mobile LLC

Amazon Music: Songs & Podcasts Customer Service

Amazon Music

We’re changing the way you find and play the music and podcasts you love. Listen with your Prime membership or get more with Amazon Music Unlimited.

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Amazon Music: Songs & Podcasts App Comments & Reviews

Amazon Music: Songs & Podcasts Positive Reviews

This is the best for me....This is by far the best music app I have ever used. Easy to use. Easy to search and find songs. Super simple to create or add to a playlist... I have a playlist for my 3 yo son, one for our dog during thunderstorms...((It may not reeeally help her but it makes 𝘮𝘦 feel like I am helping soothe her)). I really can’t think of a downside to this app. Love it. We have the unlimited so any song is instantly there and available to download. Amazing. We did have just the reg FREE version for years bc I refused to buy the unlimited bc . . . It may be a few dollars but I just felt like WHY?! Tho, now having it the unlimited, I feel it is 𝙑𝙀𝙍𝙔 worth it. I am a music person so I wld have music playing 𝗅𝗈𝗎𝖽𝗅𝗒 in the house at alllll times if it didn’t drive the hubby nuts. My son is more like me so more n more we have music going and r having the best random dance parties! Still wish it was free/part of the Prime subscription but....maybe one day they will include it at the level of the unlimited!!.Version: 9.13.0

The refreshing is annoyingI really like this app but I have tried an tried to find out why every time I get a phone call or I go out of my app when I push pause on my music an go back within minutes it goes an refreshes the whole app. I’m literally in the middle of a song so what is the purpose of refreshing the app 🧐I tried to just start putting the music on an old phone I have that’s just for WiFi but even that if I’m closer to it an pause it, you can’t leave the app longer then a minute it seems without it just thinking your not coming back or something. An the other issue is it constantly takes random music that i do listen to often out of my music list. I’ll add a song to my music an sometimes a playlist too, an I’ll be listening to the song randomly later on a station that I choose an I’ll go an decide to add it to a playlist an see that it’s not even in my music. So I’ll add it again. I’ve only notice it since like I said I’ll decide to add it to a playlist an see it has the plus next to add music. But why is it constantly coming out of my music. I have checked an seen that most songs still be in a playlist but not added to my music.. again not understanding these little things. But Please please fix. The little things add up to annoyance when it’s continuously acting up...Version: 10.4.2

Glitchy songsThis app is great, i've been using it for a couple of years now and I love it, it has all the songs I need, and I have yet to search a song that isn't on there (I have prime unlimited). However, lately i have been coming across songs that are extremely static and/or skip around to random parts of the song. For example, when i was listening to Jump, by Van Halen, after the first 40 seconds of the song it skips to around 1:50 of the song, and continues to skip around. It's very frustrating, and makes a terrible static sound when doing so. I've found that when i listen to these songs over my Echo Dot, this problem doesn't occur, it's only when I'm using my Airpods. I've never had this problem until recently, and it's only certain songs that do this, and it's pretty consistently happening. If i restart the app it fixes the problem temporarily, but it's a hassle, not to mention the static noise is terrible and is probably making me deaf. the songs i know of at the moment are Jump-van halen, paper sun-def leppard, bringing on the heartbreak- def leppard. I've only seen this glitch when i recently got into 80's music, and it's only the certain songs. i'm not sure if there are others, but these are the ones i know of. I've seen a problem with several def leppard songs. please fix this..Version: 10.4.2

Needs GarlicNot a bad music app. Selection is good could be better. I’m with the others about the songs/artists “disappearing” without notice, it’s frustrating and makes me switch to a different app. I am a touch OCD so when I add a song to a named playlist and it doesn’t add into the overall library of “my music” I get frustrated. I too listen to music for 8-12 hours a day while working and commuting. Sometimes I would like to have the ability to shuffle every song in my library from all playlists, that is impossible with the current setup on the app. “My music” should be the cumulative collection of every song that has been downloaded or added to a playlist. Lastly, I should never hear the same song repeat itself day after day when in shuffle mode. Most days I will start my drive by hitting shuffle and I hear the same songs as the day before. This shouldn’t happen when I have hundreds of songs in each playlist an my music. It’s a simple program of “each song should only play once until all others have done the same” no matter how many times the app has been closed. I use the app because I can’t stand Top 40 stations; it’s like being mule kicked by a rhino. The app needs playback help, music selection is decent not great. If I had to pay for this without my prime subscription I would look elsewhere, the value is currently not there..Version: 10.1.2

Thought about the music unlimited.I just wanted to say that I LOVE LOVE LOVE music. I listen to music literally ever day. But there is one thing that really gets on my nerves. The music unlimited thing is a good idea but, some songs that I really like to listen to are music unlimited, and I LOVE to listen to Taylor Swift but, a few days ago when I tried to play it, it said that it was music unlimited. But maybe you could have like “pay 10$ for one week of music unlimited songs” or “Pay 20$ for a year” or something like that. You don’t have to that but it’s just a suggestion. 😊 Update: As I said before I love music and I like the music unlimited idea but it’s just kind of expensive and when I try to listen to certain songs sometimes the day after I listen to them they become music unlimited when we don’t pay for it in the first place. So I was thinking that the person wanting to listen to music but can’t because it is unlimited could pay, say, $20-$30 for a whole year or 1/2 a year of unlimited songs. I’m not trying to cut how much money you get I’m just throwing out some ideas that you could possibly look at and talk it over. I hope that these ideas come to be useful in the future..Version: 9.16.1

Keep listening feedback is annoyingI hate many things about this app, but the feature most bothersome to me of late is the keep listening feature. The sleep timer is turned off, but every hour I get asked am I still listening to music. Did I stop the music?! I have my device plugged in across the room because it’s not compatible with Legrand digital audio (fix this too!). So, every hour when the music stops I have to go press keep listening. I’m not opposed to exercise, but I’m trying to work, and this incessant disruption makes me want to pay for a different streaming music service. This should only happen if I engaged the sleep timer. This is a useless feature, especially if I am actually streaming on WiFi and have the stream only on WiFi feature engaged or am in offline mode listening to downloaded music. Get rid of this. Another huge annoyance is the amount of data this app uses even in data saver mode. My daily commute (160 minutes total streaming time) uses 1 GB of data! Maybe it would use less data if the lyrics feature could be disabled. Finally your app support was useless for providing feedback, so hopefully someone is reading these reviews..Version: 9.9.1

Good but can be betterGood app but has a few annoying problems. They allow you to view most of your favorite music but the problem is, the unlimited music thing. You have to pay a small amount of money for hundreds of good songs. Mostly any good song is in the unlimited music part. It’s really annoying. Anyway you pay a small amount but over time it becomes a lot of money. It’s really bothering wand I wish they would stop the unlimited music thingy. But even if they wanted to keep it maybe take off a chunk of songs so we can have good music.( Developers this might get you more customers!) but in truth is an okay app. I would say go ahead but be warned a lot of songs are restricted so it’s quite annoying. Me and my friends have been really bothered and have started to go to other apps. I can’t though because I have an awesome dad who is watching out for me and let’s me use this app but I’m starting to get to the point where I’d rather have no music than this app. It’s getting on my nerves. People! Be WARNED!!! It could bug you Badly. But it’s a good app and if you want go ahead. I just can’t express how annoying this can be..Version: 9.7.1

I like but let’s talkI’m subscribed to the unlimited edition (as well as a prime obv) where I paid for the year upfront for all the music you got. I’ve been using your app for about a year so far. You’re UI is solid, but there is so much clutter and overlap in your content/songs it makes the overall experience when searching for specific versions of an artists recordings stressful. You will find the same song on 9 different versions of albums some of which are legit and should be “duplicates” but it’s just your orchestration and layout is sloppy. I think using release date of said album for example as an organization method would be a really simple way to manipulate the data so it’s not so messy looking. Take Frank Sinatra’s artist results for example. When scrolling through the albums available, it’s all over the place. One of his major albums is like 7 or 8 rows down in the search results, while other single song albums or various versions are scattered in between and all over. Organize the results on your UI and I think it might be 4.5 star material. You lose a half star because while content is there in some way the price point is high for already prime subs..Version: 8.5.2

Are you still listeningUp until recently, I have had ZERO problems with this app. Sure, songs go missing... but its free (with my prime membership) and I can usually find something to replace it with. The problem I have, though, is that lately it has been stopping at irregular intervals and asking if im still listening. I have one particular playlist that is used to get me through medical infusions. I get my IV started and listen to my playlist. I know where I am in the infusion by the song playing. No need to keep pulling out my phone or looking for a clock. My last infusion was interrupted by the “Are you still listening “ thing. I had my phone in my purse across the room. I couldn’t get to it and was left with nothing. Music gets me through these infusions and not having it on was distressing. If im not listening to it, I will stop it on my own. Considering just buying the songs from iTunes and staying uninterrupted. This hasn’t been an issue until just recently but looking online I see other people have been experiencing it for a long time. It may be time to just let my membership expire as this is really the only thing i use of Prime on a usual basis..Version: 9.17.0

Great, but not alwaysI love this app. For the most part. The available selection of music is HUGE, although there are some artists and/or albums I wish were available with out paying for Music Unlimited (I’m looking at you, Led Zeppelin!). I was EXTREMELY excited to see the new update, which added volume normalizing, which was easily my biggest complaint, since shuffling music meant constantly adjusting my phone/car’s volume from song to song. What I didn’t realize, however, was that I was going to have to re-download EVERY SINGLE SONG on my phone. I have about 7000 songs downloaded. I’m in the middle of my second day of re-downloading. It’s excruciatingly slow, even with a very fast connection, and, unless you leave the app open, constantly gets hung up or frozen, meaning you have to restart the downloads (you don’t lose what you’ve already done, thank god!). Overall, a pretty good app for music lovers, and it would probably be great if I just started using it, but there are definitely some issues, some of which could have been solved, or at least forgiven, simply by letting people know what was going on..Version: 9.3.5

Maybe consider thisSo, there is this one song that I love, but the artist isn’t putting it on. :( is there some way for me to put that song on their sccount or something? I am not going to search up how to hack because I don’t want to go to the “dark side” also, that would be plain disrespectfull. I’m just saying that I wish there was some way to add to artists albums and stuff, of corse it would have to be approved by the artsist of corse, and if they say no, they would be putting it into considerstion. Or, you could add a clean reviews pole. It would be a better way for artists to get feedback! Just please consider it. One last thing, it keeps delting songs from my playlist. Even though when i search it up on the app it shows up.. really annoying. And the reviews are being honest. It’s REALLLY glitchy. So ummmm, maybe just fix that as well! I’m not mad, promise, it’s just the fact that it is fairly glitchy. Also, i feel like maybe you should atleast have a variaty of wider songs, like Miss Wanna Die, the tiltle may sound bad but i want more than a music box version please. Thank you..Version: 10.8.1

Improve shuffle!Overall the app is decent. I have been able to discover a lot of new artists and songs that I enjoy from the artist radios and suggestions. Here are my cons: Artist radios.. I have avoided thumbs-upping any songs that I like. I have found that when I do, it will play those songs that I thumbs-upped first every single time I play that particular radio. I guess that’s the point but I end up hating the song because it becomes way overplayed. Which is kind of how Pandora’s radio is. It’s just annoying. So don’t thumbs up anything unless you want to eventually hate it. Shuffle on My Music.. needs some improvement. It seems like the algorithm needs work or something because it will shuffle and play THE SAME SONGS and then there are songs that I will never ever hear. I end up removing songs from My Music just because the shuffle seems to love playing it. I end up letting it play alphabetically just so I can hear my other songs. That’s terrible! Also, I have noticed that the shuffle will turn off by itself if I am connecting Bluetooth. That might be unavoidable but I thought I would mention that..Version: 9.3.1

New Update RUINED IT!!This is a great app! I can’t deny that it is extremely useful and easy to use— and is ideal for anyone who likes to listen to music on the go— however, after updating to the most recent version of the app, I have found that after a mandatory refresh, all my music was GONE! I had downloaded well over 3,000 songs (as an Unlimited subscriber) and was very disappointed to find all that gone. Not only that, but every thirty seconds the app crashes and restarts— making it to where it would be virtually impossible to re-download all those missing songs unless I had god-speed wifi, which, I regret to inform you, I do not have. I hope this is not the case through every device using the app, but it is the case for me and it is very disheartening, as I do not have data on my device and cannot access wifi 24/7 to where I could simply use it without downloads. All I ask is that the crashing gets resolved. Restarting my device did not help, either, so I believe it is the app itself. But also, please do not remove all of one’s offline music in the next update please. 🙏.Version: 9.0.3

User interface design by FlintstoneUser interface was designed by Fred Flintstone.... it’s clumsy, byzantine, and poorly organized. Any “user friendly” interface is easy to discern to the point where it becomes almost intuitive. Suffers from glitchy behavior when the phone is performing other tasks and operations which is frustrating.... it interferes with a pleasurable listening experience. My phone is a brand new flagship from Samsung so we can’t blame these glitches on older equipment. On the plus side, when the music is playing the sound quality is amazing and has true fidelity I believe as to how the artist intended it to sound! The available selections are nothing short of phenomenal, widespread, and eclectic! Although I would like to see more selections offered from the big swing bands that flourished during and after WWII, like “Sing, Sing, Sing” from the BBC’s Big Band Orchestra for example. Not remastered originals but modern performances of that style & genre. In short, the entire user interface needs to be elegant and its design philosophy should be driven by “organized simplicity”…. But you guys are off to a really good start!.Version: 10.8.1

Like itSo far it’s working out well, I do like the Alexa feature, but it doesn’t work when my iPad isn't active so you still have to push buttons. LOL. So far I’ve been able to find all the music I have been looking for, time will tell, can’t give them five stars because there’s always room for improvement in the structure of the app. For example if you go to play Lady Gaga, it will only play the same four songs over and over until you actually go and open it up and make them play the full playlist, that seems like a waste of time, who would ask to play Lady Gaga and only want the same four songs? Should just give u the full list right off. Some of the other controls and features take a while to hunt and peck to find as well, some work on the user-friendly interface wouldn’t hurt. Overall for the music that I listen to, I don’t find the monthly subscription fee overly excessive. I will continue to enjoy your product. Thank you.Version: 8.8.0

Great!... But One problemOkay so don’t get me wrong it’s amazing and all but I have a problem that for some reason just happened so I was getting on music and I keep all my favorite music on my offline music playlist those who know this app know how to get to that ( by pressing those three dotes on the top right corner) so I tapped that and nothing happens I closed the app and everything and it won’t work I’m really confused and frustrated so until the decides to start working I can’t listen to my music and this is the only app I have for my music so until then no music for me this is a major bummer PLEASE FIX THIS! Update; okay I’m REALLY annoyed at this point I searched up offline music in the search bar and it popped up and it dark grey and won’t let me access it, seems to me offline music has stopped on the app and no longer exist I’m REALLY REALLY annoyed I had so much music on there and it’s all completely gone I lost everything this is very frustrating to me if this isn’t fixed I’m deleting the app and leaving a bad review😤😡.Version: 9.13.0

Starts out goodLots of music choices. Easy to do basics. Many choices in the pull down menus. No instructions whatsoever so not sure what some of the choices do. So you experiment with the and do things that you have no idea how to undo. Example: selected the microphone from list and now whenever I play that playlist it starts playing similar genres not on playlist ( even after you choose to NOT have it play similar songs after playlist is over) The worst thing is the App. It does not ever match what is actually playing. Cannot stop the song playing cuz the app shows the previous song. Have to turn off everything and start from scratch. The echo will not stay paired so have to manually choose echo. Airplay does not work. Have to manually go to settings on device to choose external speaker. Shuffle all song plays the same 10-15 songs over and over. Can only shuffle individual playlists. We’re done.Version: 10.0.1

Music review.The music quality is great, and the price excellent. Though don’t go escalating it over time as you have done with the price of kindle books. Once, all below $2 now they are almost the same price as the hard copy book... There are a some things that would make the listening experience better for me. First of all videos, if available, related to the music... Then some way to see the history of what I’ve recently been listening to, and also a way of ‘saving’, whilst browsing, what I would like to listen to in the future. I sometimes leave the window open on what I would like to listen to next, but on re-opening that window, say the next day, it’s lost as I’m sent to the ‘home’ window (or ‘Home Page’ is it called ?)... And lastly why is an ebook now about the same price as the hard copy ? In life, as in business, quality is often more rewarding to pursue than monetary profit... but such subtleties, to the detriment of success, are lost if the focus is solely on the bottom line. m.Version: 9.12.0

Playlists & moreI would like more flexibility on how I add music to my playlists if I had them to add them to a specific list they are not in my general list. If I add everything to my general list my playlist gets bigger than I like so I end up just dumping music. Also I like hearing an entire album but if I download the whole thing it doesn't mean I want to keep the whole thing. Be nice to set tags or reminders when you downloaded so you could go back and review and evaluate. Also I hear songs on albums that aren't in the general mainstream that I really like. It would be fun to have maybe a WhatsApp community or some other type of group where you could share songs you liked with other people who like similar music where you could talk about what a song means to you or what you really like another artist. I could live a sheltered life and that already exists. But anyway. That's just a few things for my feedback. I generally think of a lot welcome to tag me up for additional feedback..Version: 9.13.0

Badly needed featureI like to shuffle all of my more than four thousand songs so that I always get a really varied listening experience, and I do listen a lot. It would be really cool to be able to play two or more album tracks together regardless of circumstance. That is, these tracks from an album are always played together in one particular order regardless of whether the rest of the music is shuffled or not. Examples: The Beatles” Sgt. Pepper... is always followed by “With a little help from my friends”. Also, from the first Allman Brothers’ album, “Don’t wantcha no more” is always followed by “Cross to bear”. XTC’s “Summer’s cauldron” should always be followed by “Grass”. Pure Prairie League’s “Falling in and out of love” should be followed by “Amy”. That would be a really cool feature and would make my listening experience perfect. As it is I had to make a Connected Songs playlist in order to listen to these sequences the way I prefer..Version: 9.16.1

It’s pretty goodHard to separate the app from the service...you are going to get both here. I have been an unlimited subscriber for more than year. I made the jump because I enjoyed the music, the sound quality is good and the library is enormous. Yes the better content requires you to pay and I’m surprised that people are surprised by that. Though, having artists leave the free version without any sort of warning was annoying. Again, part of the reason for the switch. If you like the service, pay to support it. Makes sense. The app has been buggy for me in past versions. It tended to just restart itself. I’d say maybe the device, but this was the only app that did it. The latest update seems to have corrected the issue. The UI is decent, not fantastic but decent. The auto play feature they added is annoying. I get why it would seem like a good idea...if you play one song it stops. That bothered me at first, but once you realize you told it to play one song and it did exactly what you told it to, the frustration fades. If you want continual play, start a station or playlist. Nothing like playing a song that you know is okay for your 4 year old to hear and then have auto play throw on another song from the genre that absolutely is not. Good thing you can turn that off. In short though, no ads, huge music selection, decent sound quality and a reasonable user interface. It is a good product...one worth paying for..Version: 10.2.0

Plenty of music, works well, could use a few more featuresTh app works well. There is plenty of music selection with the paid subscription. I do like that I can pause and play the current song from anywhere in the app with the fixed play button at the bottom. Songs are easy to find. It makes good recommendations on new songs to listen to. I like that I can have multiple playlists for the family. It shows lyrics for many songs. There is a setting for disabling explicit songs which I haven’t tested well (maybe my kids). I don’t know how well the filter works. Here is what wish it did better. I would like to be able to not just pause and play the current song I am listening too but be able to easily navigate to the screen that has the forward/backward skip button. I like to restart a song over if I already stated it and I come back later and want to restart it WITHOUT losing my position in my current play list. That is the mai drawback..Version: 8.9.0

Listen every dayI think the hardest part is learning how to utilize the setup the best. I would click best of prime and expect to hear all the top hits, but that included others favorite songs as well (rock, jazz, country, metal, all the genres). So instead of skipping 10 songs to find one I liked I made my own playlist and added songs I liked to it. That worked for a while as I never get tired of my favorite songs, but I wanted to explore more music. So I went to stations that were different than "today's hits" and had major nostalgia! Beatles, Beach Boys, 80's, 90's, and the best of the recent decade were filled with songs we remember but haven't heard for a while. Now I have several stations and just listen to my favorite songs once in a while. I really do listen every day, well unless my wife plays it on her phone as we share an account and you can only have one device streaming at a time but that's another story..Version: 8.7.0

Great all in all, but a few glitches.I love this app. I’ll say that first. It has all of my favorite artists, and such a large selection of songs/albums. I can download music, create playlists, all the things I need for a streaming service. However, this app isn’t without its flaws. Sometimes you can’t go back to a certain part without starting the song over. If you pause a song and start it again it might stop making sound but look like it’s still playing. (It’s not, pause it and it fixes itself.) The app crashes a lot, mostly if you’re not in the app at the moment. That’s the most frustrating of all of them, as it starts whatever song you were playing over. (But not the album, play queue or playlist. It will shut down radio stations, however.) I’d like to mention that I saw a review saying you couldn’t make play queues or play a single song on loop. This is not the case. I don’t know if that was a patch or something, but I’ve always been able to play one song on loop. Perhaps it’s a difference between phone models, but I’m on a 6 and it works just fine. I don’t see why it wouldn’t on later phones. All in all I really like the app, and it’s by far the best streaming service I’ve used. The issues I listed may look like a lot, but really they’re small and easy to deal with. I seriously recommend AM. I hope this helps!.Version: 9.14.0

BittersweetI like that this comes with Prime, but I don’t like that the algorithms need more improvement. I end up listening to songs that have very little musical similarity to the song or type of music I choose. Also, at the Home Screen, I am bombarded with a bunch of stations and lists that are piled on top of what I really want, and that’s my recents first. “Stations You Might Like” and such, change every time I listen to a different genre, which makes it hard to explore. I’ll listen to Christmas music one day, and Christian or classical or EDM another day. Every time I change it, all I see suggested is music from the last genre I listened to. It’s like the app thinks I only want to hear what I last chose, instead of seeing that I like ALL kinds of music. I do like the Soundtracks and Discovery Mixes, except that I have never liked pop music, save for a song or artist every once in a great while, and yet it always seems to infiltrate my listening. If I don’t search or listen to Billie Eilish or Post Malone, please stop pushing it on me..Version: 10.2.0

Previously great, currently not so muchLove this app and use it regularly with my bluetooth in my car since i drive alot. Since the last update, it seems they have limited the number of suggested songs for you. Before, i could open that section and keep hitting the show more button and then play through the list of 200+ songs and find new songs i like. Now, it shows maybe 50 songs and doesnt allow you to show more. Another major gripe for me is when someone calls me while connected to bluetooth while the music is playing, the sound changes until i exit out of the app and restart. If i do not do this then the music sounds like i am listening to it through a phone call. Similar to music playing in the background of a phone call when you are placed on hold. Happens everytime and it gets old having to clear the app out of my background and restart it after every phonecall. This didnt occur until the latest update so I hope its fixed. Would have gave 5 stars prior to this.Version: 9.1.3

My little pony EG summertime shortsHolidays unwrapped when sunset shimmer forgot her key in her locker that day my sisters and I were headed to the toys for kids festival at the school mall and they decided to shop for some gift cards too and you know applejack like to have everything dramatic but eye popping intense over the top dramatic since the friendship games the fall formal the musical showcase and camp ever free but not that I know of well when kiwi lollipop and her best friend made a mistake using the time twirler every night sunset shimmer and pinkie pie comes watch post crush because pinkie pie’s always hungry and runs off to get some puff pastry exclusive cinnamon crunch treats from the appetizer cart so I asked sunset to watch post crush so I bring pinkie pie over to get some appetizers before the show meanwhile the next morning Sunset Shimmer discovered that everyone else was back in the same places from last night.Version: 10.2.2

Almost greatI like having music whether I'm on WIF or offline. Tons of songs, artists,etc. My issue is after I've created a playlist - I can't change location where the song is in the playlist. I now have favorite songs I'd like to slide up higher in the list but since they were added last....I can't. I have to create a new play list :( There are times where I want to hear certain songs but the only choice is shuffle. Why can't I press a song & slide it up or down? It would be nice to also copy & paste same song in same playlist to hear it twice. Can't do that either. *Note - after having an awesome offline playlist for almost a year, I went I to the app and got a message that my playlist had expired! Had to start all over downloading my online music (playlists were not the same). Both my iPad and phone had the same issue a couple months apart. SO, make sure your online playlist has the same music you want offline..Version: 7.5.2

Great app - Minor improvements still neededOverall, the app functions well and the music selection is fantastic. I have yet to search for a song that I could not find. A couple of small improvements that could make this app 5 Star for me would be: Ability to sort the song orders on the playlists I create. Always having the first song I put on the playlist is not ideal. I would prefer to have the last song added on the top and the first song added on the bottom, that way I hear the newest music first. Other sort filters could include sort by number of times played, release date, and of course date added. Another needed improvement is that when a song is removed, rather than just sitting grayed out on my playlist, the song should be replaced with a working version of the same title and artist (ie replace the removed Everything I Need by Skylar Gray with a working version of Everything I Need by Skylar Gray)..Version: 8.8.0

Still a few basic features missing.Playlists that auto switch to offline content when connectivity fails to meet streaming needs. Generated playlists of content based on listening preferences and played tracks (hint if I listen longer, I like the music). Simpler switching between Alexa devices, Bluetooth, airplay etc , right now I have to push the disconnect button to get the Apple contextual menu to change BT devices. And lastly, better discoverability of the music I’ve added to my account based on my premium account. It’s difficult to find all the tracks I’ve added to my account in the past 6 months etc. Also some sort of iconography to let me know when an interrupt of audio will happen. When u tap on a station it immediately switches, but when you tap on a playlist you get a contextual menu. This means that whilst DJ’ing with the app, you have to know where the stations are vs the playlists to avoid gaps in music..Version: 8.5.2

Music quality A++ but a few fixes would make it 5 starsThe good: pretty broad selection, lots of ultra-HD, and the sound is great. The medium: some of the ultra-HD of old classic rock has been remixed. In some cases this is good when some bass has been added back in that wasn’t possible in the original due to the dynamic range limitations of vinyl. In some cases the bass is a little over done, but still probably a little better than the original. In other mixes, it just doesn’t sound quite right, since the original art was the product of the musicians and the mixers at the time. When this happens, the feel is similar to watching a colorized veesion of a classic black-and-white film. Needs work: The user interface is clunky; search often misses songs you’re looking for,so you have to try different ways of getting to what you want, and when listening in the car, the iPhone app hangs when you lose service and often doesn’t resume playing once you have service again..Version: 9.6.0

Overall pretty decentI like it so far. I kind of think it’s wack that there’s an additional fee on top of the prime membership fee- but the app has most every song I’ve looked up so far. I would say- I think that I don’t care for the mixes they produce. Maybe it’s me, but I find the platform a little challenging to use to narrow down recommendations based on my specific tastes. I really liked how pandora does that. However- one of the main selling points for prime music was we could hook it to our echo dot and basically just ask Alexa to play us any song at any time. It’s great! I also love it because when I’m in the car using my Bluetooth, I can just leave the app open on my phone, set the phone down, and just ask Alexa to play me whatever song I wanted to hear. Much less annoying than random stations or pre making playlists. So that’s the main reason I stay- Alexa is far superior and I gotta be safe while I’m driving 🤷🏼‍♀️. Hope this helps!.Version: 9.0.1

It’s Great, But....I love the app and I’m so happy to finally have an app to get all my music, my only complaint is that they don’t have every song I want. Like some of my songs I understand why they don’t have, they’re not from a super famous artists, but then there’s others. One example is the song Tonight (I’m Loving You) by Enrique Iglesias, I cant find it, and I do understand it’s not the original version of what I understand but I don’t get why it’s not there. Like with Enrique there’s some other artist that the one song I wanted from them isn’t there (ex. Wolf in Sheep’s Clothing, by Set it off). And the worst of it isn’t that the song just isn’t their. It’s that there’s always some weird parody of the song that doesn’t sound good, this is my one complaint, so if they’re could be a way to possibly request songs to add to the carts library of music it would be perfect..Version: 9.5.1

Love it, but app has some quirksThis is really a 4.5 star rating, but rounding. I’ve been a Prime member for about 15 years now and have had the Music app for about 3 with Unlimited. Love the service, but the app has been significantly slower recently when accessing music, beginning mid to late 2019. Another issue with the app is that your offline and online playlists don’t sync. If you make one offline, it should copy the list to online when you connect, so that you can play it through your Echo devices - by it doesn’t. Same goes for making one online, it is not accessible when I’m offline mode, regardless of whether individual songs are downloaded. Would love to see this simple improvement made, as well as a return to more responsive operation such as not taking 30 seconds in some cases to start a song that is on the device..Version: 9.4.1

Having issues PLEASE FIX ASAPLove the app but I’ve found where the issue lies. When I go to download my playlist I hit the download button the it says it’s downloading but it isn’t but right after I hit the download button I’ll go to play a song and it will not bring up the song being played then it will freeze the whole app so then I close it out and the music still plays even after I close the app it’ll play for at least an extra 15 seconds please fix this because I have to download my music as my service is terrible where I live and don’t have WiFi all the time. Thank you so much! Also now when I hit my playlist it takes 30 seconds to even load the playlist before it goes in then I play music and try to immediately skip the song and it just craps out. I just updated the app today July 20, 2021 and I’m still having major issues.Version: 10.12.1

Flawless!Does everything Apple Music does, but a little bit better. Especially like the “offline mode” and this enables me to use my old iPhone to download and Bluetooth my music when driving, and I can use my main phone for GPS. The quality of the music while streaming can be selected to use less data if need be. This service is WELL worth the money spent. I have several gigs downloaded, and the downloads on the device can be deleted and new songs added within seconds while on WiFi. The only drawback? Only one device can be used at a time unless you pay extra. Not an issue in my situation. There’s the benefit of Alexa; she can shuffle from your downloaded music or you can create a station and stream whatever you are in the mood to hear. Having the larger file size going through two Exos-9 speakers is the definition of “immersive”..Version: 10.9.1

LOVE THIS!I’ve been skeptical about all the different ways to spend my money online and through social media. I’ve had more negative experiences than positive ones. Negative: my grandchildren moved 250 miles away from me. Positive: last weekend was the most enjoyable trip I’ve ever had to Oklahoma City because I was able to choose the songs, CDs, and or artists of my preference. Albert Einstein‘s time space continuum went out the window and I traveled from Fort Worth to Oklahoma City in about 30 minutes. I really can’t tell you how any other music platform compares because this is the first one I’ve tried but I sure do like it. Update: One year later & Im canceling satellite radio... This is all I need... Bummer, driving through he mountains caused lost signal with AT&T; one point for sat radio, but not Amazon’s fault. Have since learned off line mode... 5 Stars..Version: 9.5.1

BuggyFirst of all I want to be clear that I’m reviewing the app not the service, the subscription, or even specifically the overall song selection which on a sidenote I’m quite happy with. Overall the app is pretty solid and allows you to explore different music and now you can do podcast and videos which is a nice ad on but I primarily use it for the music. The search function could be a little more comprehensive and user-friendly but it’s not bad. The main reason I only gave it three stars was because it’s so buggy! Almost every other time I open the app and start playing music and lock my phone and walk away from it to either go work out or if it’s in my car, the music suddenly stops because the app just closes randomly. This gets super frustrating because it happens so often. This happened on my iPhone 11 and is still happening on my iPhone 12 Pro Max. This is not a new problem that I have encountered and I’m surprised it hasn’t been fixed yet..Version: 10.2.0

Daily app for my daily jams. Better than other streaming services.Downloaded anything I wanted with no issues. Being able to download music makes it great for not using data when out and about. Ive downloaded over 12 GBs of music on my phone and the sound quality is great, and in many cases, much better than streaming services. The UI could use a little work and I wish my offline playlists could be copied to an online playlist. That way I could use the playlists I normally use easier with our fire stick or Alexa. Occasionally, licensing expires for music and it can become unavailable. It doesn’t matter how popular of a song it is, it can happen. Maybe a warning could help this be less of a surprise or maybe it could let you know when or if that music becomes available again....Version: 8.8.0

Area To ImproveOffline playlist setup not as user friendly. Please improve your service because internet connection is sometimes unreliable. Also, it would help a lot when I am on airplane mode. Thanks. You need to add better dialogue with your user when he accesses different pages. I am left guessing because many of the subsequent steps are hidden. Keep testing your system and analyze the clicks of your new users and trace the ways by which you could make your app friendlier. Please. September 1, 2019: I noticed improvements. Thanks. Invite communities of testers. From teenagers to parents to seniors, let them navigate your dialogues when selecting songs to downloading them while on offline mode. You need to learn from their mistakes thus allowing you to design your improvements where it is needed. More needs to be done. You are not there yet. Good luck..Version: 9.0.3

Unlimited too expensiveI have had this app for a couple years now and I use it almost everyday. It has the songs I love and the layout of the entire thing is simple and easy to use. But the music unlimited is driving me crazy, I get it you want more of us to pay even more money to listen to more music I got the message. But it is really messed up when you take away our songs. What I mean by that is one time I was listening to Get free by Major Lazor for a couple months and one day it wouldn’t let me play it anymore, it’s been moved to unlimited. This wouldn’t be huge except for how expensive unlimited is ON TOP of my $130 Prime membership. Last I checked, it was all or nothing, only two people in my family use prime music so I don’t need any more than 2 users but it’s nothing or whole family for almost $20/mo with taxes. I’m just not having it. I’ve cancelled my auto renewal for prime and I just refuse to give them another $1 at this point..Version: 8.5.2

Good but needs a few tweaksIn general, I like the app. I agree with a lot of people that complain about the music you have to pay for. It is annoying. But I don’t find too many songs that I’m looking to play fall in that category. What does annoying me is… When I am playing a playlist that is random play, I can’t see what songs are coming up. Even though it’s one of my playlist, I want to see the sequence from the random. I would like to be able to do that and maybe rearrange them a little. There is no sorting of songs that you put in playlists. The only way you can view the songs in a playlist is sequentially in the order you put them in there. There needs to be a way of rearranging them by artist or album or something. After I put a couple hundred songs in a playlist I want to see what’s missing and it’s hard to do when there’s no sorting available..Version: 9.16.1

3 star app Begs for a 5 star reviewOverall, the app is okay. I can find most music I want. But it is hard work to use. You can't add songs from one playlist to another. if you have it in offline mode and no internet connection, it still has a pop up that tells you to go into your WiFi settings and turn it on, which is annoying. It's difficult to delete music from your phone, you have to delete each individual song, there isn't select option to delete multiple songs. It's tricky to understand exactly what is offline and online. And even if a song is offline and down a loaded, if it is on a playlist that isn't flagged as "offline" it won't play. If you download a pre organized playlist, you can't edit or add new music, you have to add the playlist to the queue, add songs, save it as a new playlist which can crash the app. So while it's functional, it's not the most convenient..Version: 9.3.4

Great perk for Prime membersThe App works really good so far. No issues to report with the UI. Content is sufficient. Not exceptional, but as a perk with Prime I can’t complain. I think Amazon has the right idea with their Prime ecosystem. I especially like the student discount. I think more companies should learn from Amazons student memberships..Version: 7.5.1

Great music at a cheap priceThis is great for music because with your amazon prime you can listen to music at on and off line. Due to the cheap membership and just how new it is lacking some songs and surprisingly sometimes songs are removed but it has most stuff. And you get 2 day shipping and all those other services from amazon so it’s hard to go wrong.Version: 7.5.1

Not very much musicApp works nicely. Very limited song selection....Version: 7.5.1

Should include unlimitedNot all the songs are there and paying unlimited would be more expensive than Spotify..Version: 9.16.0

Pretty good.Would still like to see more selection. But it’s good and I like the features..Version: 9.8

MehSpotify is so much better! I’d you play a song, Spotify will continue to play music that is similar. Prime just loops the same song over and over. Also I already pay for Amazon prime so why does it cost more for unlimited? Also I will have a song in a playlist that I listen too often then all of a sudden it’s an unlimited song and I can’t play it anymore! So I guess since it comes “free” with a prime subscription it ok because I have the benefits of buying stuff with no shipping fee as next day delivery etc. Hence the 3 stars. If you’re a just looking for a steaming service tho, don’t waste your money.Version: 9.11.1

There is no all music availableThat’s why I give 4 stars..Version: 9.14.0

ReviewThe only music I listen to is on Amazon. Prime. Love it, can easily select what’s to my taste.Version: 10.8.1

Nice but…I like Amazon music but I only downloaded it so I can get away from Spotify and there 3 skip limit and all there ads. But then after only 1 skip Amazon made me not skip for the rest😓🙄. And it just gives me random selections of music that isn’t even in my playlist 😑🤷🏾‍♀️. I do like the good selection of music but these are the only 2 things I didn’t like🤷🏾‍♀️.Version: 10.11.1

Amazon music limitationsLimited song list. Then they try to regularly push to subscribe to pay. Stop listing songs I can’t access. Otherwise that’s what competition is good for..Version: 10.9.1

Great AppI like the app it’s been working great for me. I would recommend this app to everyone and feel you should try it and I’m sure you will like it..Version: 9.14.0

Pretty good !I have enjoy amazon mucus’s with my amazon prime membership! It’s been great for music downloads. It’s nice that it comes with amazon prime. The only fault is you don’t have access to prime unlimited you have to pay additionally to access those songs. Overall great combo !.Version: 9.8

Good musicLove the mix.Version: 10.12.0

New memberSongs downloaded sometimes are no longer available no reason why or warning .. not cool.Version: 9.8

OkCan’t get amazon prime unlimited to work, keep getting an error message.Version: 9.8

Amazon music.Great music especially when I am tired. Enjoy county classics. The best thing I got on my phone..Version: 10.12.0

Sweet musicThis app is awesome.Version: 10.12.0

So far so goodSo far so good.Version: 10.12.0

This app is amazingI loveThis app is so good and it is literally it literally has every single song I want and I love the song I want to be your slave and it hasn’t my favourites and I just like to know the name before and now I do because I literally just stumbled upon it while I was listening to begging which is another song from the same creator and I want to be your slave.Version: 10.12.0

Great but AKAIt’s great . But it would be better if we had Amazon household to share with the family under the same roof.Version: 10.12.0

Amazon musicI love it I am enjoying.Version: 10.12.0

AwesomenessIt’s going to be hard to give this up!.Version: 10.12.0

MusicWell seeing as I pay for prime I do not see why I should have to purchase some songs on here.Version: 10.12.0

CrashingSelection is great but the app crashes on the first selected song about 80% of the time..Version: 10.12.0

Needs Apple Watch supportService is ok but lack of Apple Watch support is unfortunate; I still need my Apple Music subscription which means this doesn’t get used much as a result..Version: 10.12.0

CoolIs cool, only I don’t like the dackground i like change it Pls inform me.Version: 10.12.0

Bom!App bom!.Version: 10.12.0

HelpfulMade me Forget about my aids and cancer and my balls.Version: 10.11.1

Very niceVery good.Version: 10.11.1

Amazon MusicAmazon Music is the best app in history.Version: 10.11.1

Great!I do really like how you can download the music with no extra cost but I don’t like how some songs you need unlimited..Version: 10.11.1

Ok but needs improvementNice to have this included with prime. Frustrating you still have to “upgrade” to get all the music..Version: 10.11.1

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 10.12.1


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