Tropical Smoothie Cafe Customer Service

Tropical Smoothie Cafe Positive Reviews

Want the best Smoothie you’ve ever had with AMAZING service?Umm YES! We all do. That is why you go in the first place.I have tried every single smoothie joint in Utah County from Payson to Lehi and nothing compares to Tropical Smoothie Cafe!! They have excellent menu choices with the ability to boost your smoothie, not to mention fantastic lunches and staff. However let’s be honest most of the time I go just to get a great smoothie. Their recipes are fantastic, the taste is amazing, and you can tell that they use real fruit and real ingredients!! Every single member there is awesome, so sweet and quick to recommend their app and rewards. Of course I listened and downloaded the app because of how frequently I go here we are talking every single day. Not only do you get rewards points every single dollar that you spend but they also do random surveys and promos so that you are constantly saving money. Plus a cute birthday gift! All I have to say is if you haven’t been you need to go and I do not write reviews for anybody!! Ari B (sorry if I got your name wrong hun ) is fantastic she already recognizes that I go there so frequently and knows my order by heart, she definitely deserves praise 🙌🏼🙌🏼 love it love it love it..BaileygreerVersion: 1.4

Apple Pay Disappeared & Can’t Add CardUpdate: one week later. Changing review to 4Stars - don’t know if app developers saw my (and others reviews about Apple Pay) but issue seems to have been fixed. Leaving a star off because I still think the app’s customer service options are not thought through. I would have reported the below through the app but it’s self guided complaint process doesn’t allow that. Hey App Developers, not trying to call you out but you don’t leave us any options to give feedback to you directly in the app itself. It routed my feedback to the store itself. Up until a week ago I’d have rated this app highly but for some reason, the Apple Pay option on my account disappeared when I was finalizing an order. My payment options on my profile show an expired card that it won’t let me delete (I go through the process of deleting it but it doesn’t actually delete) and it also has no option for me to add my new credit card. I use Apple Pay in the past because even before this snafu the app would constantly erase my saved CC information. Best part is the App’s ‘Contact Us’ options are limited to specific options that you must select. The option ‘App and Online Orders’ doesn’t actually allow you to lodge a problem about the app. Its only about your specific order. So I went ahead and tried to give this feedback via this route and the next day my local store (who I had to “file an issue against” just to advance my issue in the app reporting system) called to tell me they couldn’t do any app support and to report it through the app. Not their fault at the store, actually good response time. App developers though? Haven’t seen a way to get a word to you so happy to adjust if anyone sees this..Here_[1Version: 4.6

Love your watermelon smoothie and edible straws and banana peanut butter wrap.Hey please for the love of God bring back your watermelon smoothie drink and if you don’t already add some good honey and granola to your peanut butter banana wrap. I love your wrap, but I think I add my own granola and honey. But please make your watermelon smoothie all year round. It’s spring and I can’t get it and I live in louisiana so I want watermelon drinks that taste fantastic, and yours does. Can you please try to make more refreshing watermelon drinks. Merci beaucoup. I tried ordering my friend some stuff from your place but the delivery people never speak English in her state and it never makes it which drives me insane and they have the nerve to charge me for it, when the people admit they don’t speak English so how the heck can they find a place! Anyway make sure whoever does your deliveries that you make sure the company hires people that understand English and can follow directions. That’s a loss of money for y’all because I can’t deliver it out of state, so I have given up trying to get her your wonderful food and drinks. It’s a huge problem because on Reddit I see many people complaining about delivery services hiring people that can understand English or follow directions. I love your restaurant and your watermelon smoothie is to die for. They charged me for the delivery several times and my poor friend didn’t get anything and I was billed. I tried again and same thing happened, one time it made it but the drinks were spilled and she didn’t have the right food, so it’s crazy, that never happens to me in my city. I have issues with deliveries at times but not where the driver speaks no English and admits they can’t understand directions. I only tell you this because you are a big client to door dash, grub hub, postmates and ubereats so you can make sure you tell them your deliveries aren’t being delivered and your customers are still being charged. I tired several delivery services and it was an issue..FoxibotVersion: 3.8

I love my detox smoothie every day!I can’t get through my day without the detox green smoothie. I add a few supplements to it, making it the perfect appetite suppressant through out the day. I could live on these smoothies I love them so much. For bosses day, my staff gave me a tropical smoothie gift card along with a beautiful gift basket full of treats. My fav item was the gift card! I will use it today! If u haven’t tried the green detox smoothie, u don’t know what your missing! Low calorie, no guilt, healthy drink! I’m ordering four- all for me! Lol. I’m not even kidding, not even a little. I’m hooked! The app only allows my reward points to be used a little each day. That is annoying. But I’ll try to figure out a better way to utilize my rewards to save more. I’m blowing a lot of $ each and every day 7 days a week……but I am hooked! I can’t skip a day no matter what! Thank you tropical smoothie! 🥰.Bugsy-minimeVersion: 3.4

Tropical Smoothie experienceMy initial visit was through the drive through. A beautiful girl with black velvet long hair and awfully long false eyelashes took my order and gave me the wrong order. When I stated that she may have mistakenly given me the the wrong order, she insisted that it was my order. I paid and received someone else’s meal. I ordered a Triple Berry Blast and I received a blasted cheesy chicken tortilla wrap, strawberry smoothie and ranch sun chips. I planned for 450 calories vs the more than 1600 calories I received. Thank God I met a homeless man on the back street toward the THOP East Hospial. Meal was given to him. Reason I did not argue with Tropical Smoothie Cafe Staff member was because I was hurrying to get back to my husband who was on life support and frankly did not have the emotional fortitude to argue. Have visited 4 times since and have received correct orders. Customer Service is a must..Jose RafaeloVersion: 3.9.1

Some changes would be greatI love tropical cafe but can you please add a few changes to the app and a variety of rewards. I want to be able to have the option to add fruit to my smoothie for example when the cranberry smoothie was out I liked to add kiwi to it but it wasn’t an option in the app so I couldn’t never order from the app. Also when you switched to the new app we can no longer use our free supplement and $5 reward at the same time. Also we need some new reward options for example a buy one get one free smoothie, a free bag of chips, or maybe change it to where we accumulate all our points and they can be redeemed for different products you offer instead of always just getting the $5 once we spend $55. For example 300 points gets you a bag of chips, 600 points gets you a smoothie, or 700 gets you $5 off a sandwich. Last but not least we need a higher tier level I’ve probably spent 10x or more the top tier since I’ve become a fan of the smoothies..TIRED OF YOUR MISTAKESVersion: 1.4

Super easy way to order my smoothieThis is a nice, clean app, easy to find/customize items if needed - makes ordering easy. And I love the smoothies! One thing that does seem a bit odd - I have notifications, including badges, enabled on my iPhone 13. I’ve notice that when the app shows badges, those notifications don’t seem to be anywhere in the actual app. The only place I can find them is in the full list of notifications for everything I get. Am I missing something here, are they hiding somewhere in the app? Also, my feature/enhancement request is to add support for PayPal and/or Apple Pay. Right now the only options are to enter your card info everytime - annoying - or to have your card info saved in the app and I would really prefer to not do that. This is the only reason I gave four stars instead of five. Would be happy to change that if you added support for these..Grouchy&FluffyVersion: 3.7

Improvement neededThe app forces you to update before being able to use, therefore causing me to miss scanning before payment cause I only saw the notice when I opened the app at the drive thru. Please allow a dismiss button to keep functions of app so the update can be done after the scan. Also the receipts from my usual location do not scan or work with manual input. Why aren’t all locations held to the same requirements? The receipt should reflect the correct way to get the points regardless. Or y’all could scrap the reward system and simply deduct the value from the regular price and not make your loyal consumers jump through hoops just to make more profit off those who don’t use the rewards. Seems petty. The plastic straw wrappers are hard to open. Use paper wrapper please, why extra plastic?? The clear straws were also better than the blue which are too narrow. Love the products!.Tjp330045photoVersion: 4.9

Very kind and courteous employeesWe had biked 15 miles on the Legacy Trail and connecting roads with our 13 year old son and he was very hungry. He wanted to go to TSC! We arrived on our bikes and I had my app but I didn’t have my cc input into the app to pay. Your very kind employee offered to make us our order of 2 smoothies and a chicken cheese quesadilla and then we could come back to pay as we lived about 10 minutes away by bike. We did just that as we then biked home and my husband immediately took his truck back to TSC to pay. He paid yet wanted to personally thank the kind employee…but she was not there. She is an Angel! He tipped her fellow co worker so hopefully she will get her share of the tip. 👍🌟.FloridafunfamilyVersion: 2.0

Fix the appAs of June 2022 the new app is crap. There is no way to communicate problems through the app to the corporation and or the developer . I have a red notification ball outside of the app with no way of getting rid of it ( there’s no notifications section)😂and the red ball is annoying to look at on the Home Screen ! There’s not even a proper department to talk to if you the corporate phone ( I left a message through the personal department. Problem #2 ,I can’t use my perks when ordering ahead of time because they don’t show up in the total bill. I have to go into the store to use them. So what’s the use of using this app. The corporate needs to fire the developer of the app .I love the smoothie store but hate the app. I will change this review when they fix the app. Thank you.IMUURMEVersion: 3.1

Terrible featuresI refuse to use this app until I can put gift cards into the app. I don’t have time to sit and wait for my order when I’m in between clients for my job so having to go in and order in order to use my gift card is extremely inconvenient. I have 200+ dollars worth of gift cards that I’d prefer to use through the app as that’s what’s convenient for me and seemingly many others, but there is no feature that allows me to use my gift card through the app. I would have to walk into the store place my order with my gift Card And I’m still not sure if I’d be able to use my points so there are nearly no benefits for me. And I refuse to purchase a meal when I have $200 worth of gift cards that I could use. First world problem, but greatly suggested..SwizzzlVersion: 6.3.3

Wish I could enter gift card balance for paymentI’ve fallen in love with Tropical Smoothie Cafe. It is now my ‘go to’ place for breakfast on the days I’m required to go into the office. The app makes it simple and easy to order ahead so when I get to the cafe it’s waiting on me. Two things I wish for in the app: 1) the ability to enter a gift card to use as payment. Each year my hubby gets me a gift card for TSC but I have yet to figure out home to use it as payment in the app 2) allow online purchases to get the morning 50% off deal I would get if I were to order at cafe during the hours this is offered (7-9 am I believe)..Mytm0Version: 3.8

Customizations no longer visible in checkoutPLEASE GO BACK TO BEING ABLE TO SEE MODIFICATIONS/CUSTOMIZATIONS IN THE CHECKOUT. I cannot verify any modifications to my orders anymore because it’s just the generic item listed in the checkout. The app used to show customizations, and it disappeared with a recent update. The app itself is fairly easy to use and navigate, but I can’t give full stars until there’s an option to pay with a gift card. I often place orders for my whole family, which involves a fair amount of customization (with many smoothies and wraps), so it’s easiest to place the order on the app, but then I can’t use my gift cards! It takes a while for my orders to be made, and I don’t want to wait for 20 minutes in-store just to be able to pay with a gift card..KK4484Version: 5.8.1

My port orange store:My first visit in this store at any tropical Café and I just have to say I was a little nervous about going up to the cashier and explain to her that this was my first time to visit so I had questions because I have a special diet. The young lady who helped me and I feel so bad because I didn't get her name… She was incredibly perfect for me as a new customer. She explained all my questions and even gave me a special surprise… I just want to reach out to her and say thank you I believe the only brunette I saw in the store I will find out her name later… But because of her excellentHospitality I will be back quite often! Thank you so much for your service!.Kath BensonVersion: 1.4

Cannot Upload Gift CardsMy wife and I use this app a lot but one of the issues that we run into is, we can’t use a gift on the app. Whether using it to pay or adding funds to the account, nope it won’t let you. There are a lot of apps out there that allow you to upload the gift card or use it to pay, life Starbucks for example. The convenience of the app is so you don’t have to wait in line, not when you have a gift card though. This would be a game changer and a most requested gift in our family if we had this option. If this change ever happens, my rating will definitely change to 5 stars..Meowyisawesome15Version: 4.1.1

Excellent SmoothiesI loved my smoothie very much! It was filled with green veggies and healthy tropical fruits served up like a breath of fresh air on a hot summer day, a veritable concoction of healthy benefits in a glass! I had the detox smoothie and was very satisfied and will definitely have this again as well as every other item on the menu which has so many things I can’t keep track of them all. This will be a critical step in overcoming cancer for me to have the fresh fruits and veggies daily with the convenience of not having to make them myself. Thank you for having this wonderful service to meet our nutritional needs..Robin FoxyVersion: 2.1

Great Reward AppI’ve had this app for 3+ years. Recently there was a “Tropic Fan Fest” week where everyday a coupon was downloaded to my app where if I bought a food item, I got a free smoothie. It was a great opportunity to try some new food/smoothie options. Also I have t-mobile so I get the t mobile Tuesday rewards. I realized recently that I wasn’t getting my free birthday smoothie, that was because I didn’t have my information in the app (they only ask for month and day). Overall the best app for rewards I’ve used for a restaurant and I have about ten that I use frequently. I love TSC!.SweetlindseyVersion: 5.8

Love the place but…I’ve always loved the food and service that all tropical smoothies provide. However, I’m a bit irritated that certain stores are now adding a tip line during payment options. After numerous, understandable because of the current times, rate increases it seems a bit much. I eat a tropical smoothie at least twice a week and it adds up. I do feel guilt it into tipping your employees. Have you decreased their hourly wages? If so, it’s understandable, but if not, it’s a bit overkill. Just my opinion. I will start decreasing my visits because of this..Me Happy GolferVersion: 3.4

Great app & establishment BUT..Absolutely am in love with tropical smoothie! Their smoothies & food items are a great way to get a boost or fill you up with something light. One thing I noticed is they changed their rewards system. A free smoothie used to be redeemable with 550 points (at 10 points per $1, it’s $55), but now it’s 1200 points ($120), which is more than double the original! My favorite part of tropical was the ability to get rewards that didn’t seem too far out of reach, but spending $120 for a free smoothie is too much from what I was used to paying. Hopefully y’all can scale down the points cost, because it’s one of my fav perks!.IOS FilmakerVersion: 3.9.2

Love tropical rewards!!This app is a game changer. It so much easier to place my favorite orders vs waiting to get in store to order and having to wait. They save all your favorite items so you can just tap one button and it’s ready to go! Super easy to use, love racking up my points and getting free smoothies and food items as well. If you frequent tropical smoothie, or even if you’re like me and just like having a healthy option to grab real quick on your way to work or the gym, this app is a lifesaver! ❤️❤️.JensenIsDaddyVersion: 3.8

Enhancement ideaThe app does what it should and will always love tropical smoothie cafe. What I wish is that it would give you the nutritional info based on how you customized your order. For example, I ordered the chocolate covered strawberry smoothie last night but with no sugar and removed the banana and white chocolate. I wish I knew what the macros were after that. I tried calculating based on the nutritional guide but doesn’t make sense especially not knowing how much of a banana would have been added or how much white chocolate would have been added. For me who is strictly trying to count macros (and I know I’m not the only one) it sure would just make this app that much better..LoLadyVersion: 2.1

Yum!I love tropical smoothie, and I love being able to use the mobile app to order ahead of time, especially with a busy schedule as a stay at home mom of three that homeschools, but it’s really inconvenient that the “faves” section of the app next to the “recent orders” doesn’t work. I would love to be able to easily access my favorite smoothies, especially since I customize mine. It would be great if they would update this bug because it’s always been this way for me! I’ve even re-downloaded the app and everything multiple times and I’ve had multiple phones that has been an issue on. Fix it please!!!!.KdownekcoclsksbshsiisVersion: 4.8.1

LOVE IT, but I wish you could add gift cardsWords cannot explain how much I love this app. It’s easy to navigate, is always up to date, and the rewards are amazing! However, my only criticism I have is that you can’t add gift cards on the app (like you would for Starbucks) for payment. The only way you can pay is via credit or debit card, and I think that adding a gift card feature would make this app that much better since I wouldn’t have to go and wait in-store just to use one..Twilight Princess Fan lolVersion: 3.1

Tropical Smoothie Cafe - WestfieldI had my wonderful four kiddos today when visiting the Smoothie shop! Upon order completion the you g lady who took my order walked me through the app. We then went outside to chat and play while we waited on the order. The young lady who took our order was kind enough to not let our drinks set on the counter but instead brought them out to us with a drink carrier! There’s a reason beyond the health and taste Benefits that we literally have a budget line item for Tropical Smoothie Cafe of Westfiels! V/r, Haney.NPHaneyVersion: 1.5

Detox greenI absolutely love Tropical Smoothie. For the most part though each one I go to is understaffed, aren’t able to take credit card, can’t order in app, wait time is 20 min +. The last one I went to could take cash only, exact change and I couldn’t get credit for rewards either. They only offered the smoothies, something was wrong and they were unable to make any foods. I’d like to say this is a unique issue but sadly this is not. I go out of my way while traveling to seek out Tropical Smoothie, love them that much. Please fix the issues. Employees are really nice though, just need to hire more..PKM MomVersion: 3.8

Some annoying featuresI’ve used the app for at least two years. The most annoying aspects of the app are being logged out randomly. You only discover this when you are trying to order in a hurry. The app periodically deletes your credit card info. The app does not have the “scan credit card” function. The app does not have Apple Pay enabled. “Saved payment methods” does not work. I have to still type in the card. Once you type in a card, it automatically charges that card, instead of taking you back to a confirm screen before submitting your order. Supposed you just remembered you wanted something else as you were putting your card info? You will not be able to put it on that order. Some cafes have fridge where they store pickup items. Some do not. Your order page should let you know so you know if your smoothie is in danger of melting if you take too long to pick it up..WhitakknVersion: 3.9.1

Unintuitive on its best day.This app is bug ridden. Not only does it garner error messages about not being able to duplicate previous orders RIGHT before duplicating them, but the location setting that should—by default—choose the closest location to you when using the app ALWAYS requires manual selection. Also, what is the point of me saving a card on file for later use if that card option isn’t presented to me at check out? If it wasn’t for some of your locations mandating that orders be placed online, I would delete this app and simply order at the register. Disappointing..響良牙Version: 3.2

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Tropical Smoothie Cafe Negative Reviews

From Hero to ZeroI first was introduced to Tropical Smoothie Cafe in college. It always served the most delicious smoothies ever. Fast forward to present day, they have fallen off. The most recent order I place has officially caused me to no longer be a customer. I placed an order for delivery directly from the app. I only received 2 of the 3 smoothies I ordered and one of those smoothies was under an entirely different name (someone else’s order) and did not give me the 2 cookies I ordered. Since I did it through the app, there was no immediate support to connect with like DoorDash or UberEats. I called the store twice and both times no one answered and voicemail was full. I even texted the delivery driver and they never responded. The only way I was able to get my voice heard was having to go through the “Contact Us” section of their app and that is just sending an email in which they will review and get back to me whenever they can. I basically lost out on more than $10 with no immediate rectification. If there is anything this review can do is have Tropical Smoothie Café has some support available for when the store or the delivery driver messes up the order. I rather make my own smoothie first before ever ordering from this place again. I recommend just ordering for pick up or going to a different smoothie place entirely..MariSeliValeVersion: 3.6

Worthless app - doesn’t workI downloaded the app and have been getting emails about these great rewards. I decided to try one and ordered so my daughter could pick it up on her way home. Everything was working great and I got to the checkout. I applied the coupon and was ready to pay. I put in my card information and it told me to make sure my contact information was correct including phone number. Then it cleared the page. I tried it a few times and it never worked. I went to profile and payment options and it says I have no cards on file and there is no way to add one. I called the store and they said they didn’t accept phone orders and couldn’t help me. After messing around for 15 minutes my daughter had to order in person when she got there and I found a way to screen shot the coupon from the app and have her get it scanned at the store. It was a total waste of time. It doesn’t do the main thing it is designed to do - order food easily. You can’t even select “pay in store” like other apps. This app is misleading in that it doesn’t do what it implies and must not have gone through testing. I have an iPhone 12 and have developed apps that are on the App Store. I expect more..JustDaveWasTakenVersion: 3.4

Broken appEDIT: after requesting a password reset I was finally able to log into my account. My review still stands as there are clear problems with the link functions to login with Facebook and Apple, as well as the error message on the create account page not accurately conveying what the actual problem is, that being an account already exists with my email. This was not sourced as the reason making a new account was not working. This review is for the app only. Right after updating the app I can no longer login or create an account. Trying with Facebook does absolutely nothing. Trying with Apple does nothing. Trying to login with what I’m sure is my correct login info tells me an account can’t be found. Assuming that perhaps it’s a new system and I may need to make a new account, trying to make one always brings up an error message claiming certain required fields are missing or incorrect (nothing about an account already existing with my email address btw), and going back I see NOTHING highlighted as missing or incorrect. So I can no longer make or sign into an account at all. Fix it..Lily ShimizuVersion: 3.0

Order not receivedIf I could give tropical smoothie a zero I would. I ordered items to be delivered. Never received it. Called DoorDash because that is who they use for delivery. DoorDash offered to refund me or to see if the store would remake it and they would refund the store because of lack of communication from the dasher. The store remade the order, took the refund from DoorDash then called me to tell me I needed to replace the order. I said I wasn’t replacing the order of the received the refund, why should I have to pay for the order twice. I then called DoorDash again and they put me in contact with tropical smoothie corporate customer service. They said they would take care of it. I asked what that meant. Am I going to get my refund? They said yes. They took my name, phone number and email address and physical address. A week later and I haven’t received an email let alone my money back. Oh and I tried to contact the two other times since. Don’t risk it. I will not spend another dime there. And my work is in the same parking lot. I will make sure everyone knows that they do not care about their customers..Trish😢Version: 3.2

Inaccuracy with online orderingSo I love tropical smoothie, would love to use the app to order ahead, but there are certain things the app doesn’t let you customize or is inaccurate. Like for example, my favorite item is the chia oatmeal bowl but I like to replace the yogurt for strawberries. The app doesn’t allow you to do that, it will let you remove the yogurt, and there’s not even an option to add strawberries for an extra cost. The app also doesn’t show that there’s blueberries on that item, at least on the modifications part of the item, what if I wanted to remove the blueberries for something else? There’s many other things that aren’t able to be done as far as modifications go, such as being able to request an ingredient to be used lightly or to add extra of a certain ingredient. I’m able order anything with any modifications in-store though. It just doesn’t make sense. Please update your online ordering to allow simple order modifications..Superginger98Version: 6.5.7

Smoothie Good~ Bad in-store Service thoughFirst time inside- the manager did not even look up from his cell phone while we were trying to navigate the menu. My friend states I’ve never been here/ I don’t even know how to order. He STILL did not even look up from his phone. As I was paying I had to click 3 buttons to avoid leaving a tip on my credit card-I planned on leaving a cash tip. We were the only people inside. Someone dropped our food off- said nothing when he sat the tray down. My friend received 1/2 a tiny soufflé cup of salad dressing with her salad, my soufflé cup was full. No one ever came back to check on us. Then my friend who hated onions had a bluish slippery thing in her mouth that she spit out in her plate said what is that? I looked and said it like an onion- she said do onions come on a Caesar? no, they don’t. I took it and walked to the cash register and said hey, I’m curious - what is this and the young girl said oh no, was that in your smoothie? I said no, in her salad- a guy from the drive-thru stepped over and said it was a fire-roasted onion and took it & threw it in the trash & walked off. I said does that normally come in a Caesar salad and the girl said no & walked off from the counter. So my friend said let’s go. We tried to stuff the rest of our food & trash in the silver trashcan on our way out but our food containers would not even fit into the top hole of the trash can. I felt like someone in the company should know….HuntaLeeVersion: 3.8

Always something going wrongLove the product but not always the experience. There’s always some hiccup … out of product, no staff and the stores are closed, orders made incorrectly and now the app upgrade where I can’t sign in and although I’ve submitted a password reset 10x or more … yup, you guessed it, no password reset received, still can’t log in and it’s been almost 12 hours … at a business where I easily spend $25 per visit well, maybe it’s just time to stop and move on. I believe there are locally owned businesses that, while they may not be as conveniently located, they may offer a better, more personal experience and appreciate the recurring business/customers more. Password resets should be simple and non frustrating. If the business can’t do a simple password reset makes me wonder how they’ll protect my personal information on line because, where did my account/password reset request go?.MB6!36Version: 3.0

Ruined a Decent AppLike most apps, Tropical Smoothie’s has inexplicably gotten worse. I used it regularly with only occasional glitches, but inevitably, someone decided to “improve” it. The latest update lost my favorites (of course), despite having me sign in, and the app’s menu no longer lists the one thing I buy (I get it one to three times per week). This means I can no longer order the smoothie I want through the app; I have to stop at the store, wait in line, pay for the smoothie, and wait for it to be made. No more in and out—which is a problem, since I typically order these when I’m in a hurry. The staff at the counter, who all know me on sight, were mortified to learn the app was screwed up. Since the store no longer takes phone orders, I won’t be going there any more. So enjoy the app while it lasts; just know that it probably won’t last long..NahodhaVersion: 3.1

Not able to scan receiptsI have contacted app support still not getting an answer I have been trying to scan a receipt from the 26th of October it originally said could only scan one receipt per 24 hours which was fine so tried to scan 24 hours later it pops up with cannot scan more than 2 receipts within 24 hours so I haven’t been able to scan a receipt at all since the 26th of October please fix this problem I am almost to supercharged in just over 3 months yes I shop that often just ask the store I frequent they know me by name. So is this how the app works you get close to the maxed level which my birthday is in just over a week I wanted to be supercharged by then but seems to me you don’t want me to get anything for free which is kind of a scam if you ask me. We absolutely love your product sometimes the service lacks but that neither here nor there my regular server’s are great..Earthmama32Version: 2.0

Beware of this app!I eat from tropical smoothie cafe all the time, I typically order it in person and the food is good. HOWEVER, yesterday I ordered in the app and checked the option that allowed me to save my card as I don’t feel comfortable pulling out my card in a busy Walmart for an extended amount of time typing in my card information as anyone could see it and attempt to do fraud, so I added and saved my card in the app and placed my order in a private location before I completed other errands I had for the day. I saved it because I wanted ease of ordering on the app in the future (side note: I’ve ordered on the app before but have NEVER saved my card). Anyway, I chose to save my card on the app yesterday and the very next day (today) I got a strange charge on my card from somewhere I don’t recognize. I did nothing out of the ordinary yesterday except for save my card on the app, then the very next day I have an unrecognizable charge on my card for a very specific amount. I looked through my bank statements to see if it was some sort of subscription I missed that is taken monthly out of my account. I found no such thing. Be careful saving you card on this app as it seems there likely is shady people behind it looking at your card information and using it to commit fraud..DlopbtkytuVersion: 3.8

Don’t Bother unless you want to be robbedI actually used the app for quite a while without a problem, but have learned recently that if there is a problem, you’re just screwed. I made an order of delivery for myself and my coworker, her food was delivered, but mine was not so lucky me. I got to watch her eat her food that I paid for. Tried calling the store several times, but they don’t answer the phone and when it goes to voicemail, their voicemail is full, so can’t leave a message. Contacted tropical smoothie online who on three occasions has told me that they’ve submitted a request for a refund with the store and yet here it is a week later, and I have heard nothing or received a refund. The app would be great if it weren’t for the fact that when there is a problem, nobody cares to fix it and there’s no easy way to contact anyone or the company to do so..Keaco5Version: 6.5.7

Love the food, hate the poor service and the app is okayI absolutely love the food from tropical smoothie, but the locations in my area have horrible service. They’re rude when you come in, they are out of ingredients repeatedly and then today after placing an order in the app, they call me to tell me their water was shut off today so they can’t make my smoothie. But they still want me to come to the store to bring my physical credit card so I can get a refund. They said they can’t refund me otherwise and the app won’t let me cancel my order. In what world do you make a customer show up to your place of business where you can’t serve them to give them their money back, because YOU cannot serve them?!?! I thought they sucked before, but this is a new low even for them ..3399tiffVersion: 6.2.1

Terrible in every wayThis franchise never fails to disappoint. Their app is no different. Constant glitches and crashes. Says a location is open only to find it closed. Pretends to save your credit card info but rarely does. And there is no way to delete your credit card info inside the app or on the web site. There is also no way to change your password inside the app. I have never seen an app that does not have a security and payment section that allows you to change these vital settings. I truly believe some high school interns wrote this app as part of a computer science project. This app has been bad for years and they never make any significant updates. How can you have hundreds of one-star reviews saying the same thing and the leadership does absolutely nothing about it. Head scratcher..KakcpwVersion: 2.1

Awful update, restricts food customizationJust discovered a new update where they limit the customizations you can make on an order. I used to order the same wrap every day because I work next door to a location. But now I physically cant. You can only do three removals/exchanges. And an upcharge for every addition. Which that part alone is fine, but both? Like I would pay an upcharge to do additional removals/exchanges because I get it it’s inconvenient I’m willing to pay for the effort. Plus some extra money can be made from people that want the customizations. But I can’t even have the option anymore? It’s physically impossible to order the wrap I liked now. Absolute bummer because the closest compromise I can make isn’t nearly as good at all. Can see them losing a lot of loyal customers this way..Jaybirdie1226Version: 5.7.1

Does Not Work for DeliveryI have been trying for weeks to order delivery on the app but every-time I click it , the screen goes white. The online website as-well is not working for delivery and I have tried the contact us form on the app but they just said its the new update and they are working on ways to fix it. It has been three weeks this should be fixed! I sent again another contact to receive the same response “ Yikes! We're sorry everything didn't go as smoothly as we expected upgrading to our new app. Our teams are focused on working out the kinks so we can provide you an even better app experience. Thanks for hanging in there with us and letting us know what happened so we can pinpoint these issues and resolve them as quickly as possible. “ There is no help!.BBenitez23Version: 1.5

The app is a terrible way to order and will rob youI love tropical smoothie and probably eat there 6-8 times a month. Occasionally ill order through the app but it has become less and leas frequent as it usually gives me issues. 3 days ago was the last straw for me. I tried placing an order online and it gave me an error message. Instead of retrying i decided to order from Chilis instead as I had a reward. Just to be sure I check my email and recent visit (the recent visit can only be seen if you reset the app. Needs to be changed) to see if the order went though and it didnt so i proceed to place an order elsewhere. Long story short i got charged 15is minutes later, immediately contacted support and 3 days later i still havent heard back. Will dispute with my bank.Julian IQVersion: 1.4

Error validating basketI love tropical smoothie cafe. Unfortunately, the app is ALWAYS giving me issues. Particularly with an “error validating basket” whenever I try to order specific items. Any small item can cause this error, such as replacing sugar with stevia when ordering a smoothie. Entire smoothies and food items trigger this error too, and I’m left super frustrated, and I usually I end up canceling my order all together. This issue has been going on for weeks and has definitely affected my desire to order. I used to order daily, now I’m hit with the error pretty much every time I attempt. It’s shameful that a plethora of small bugs are being willfully ignored and I can virtually never order online. Reader, I implore you to take this advice. Take your business elsewhere..Myoung920Version: 5.7.1

Stealing moneyThis app is incredibly broken, twice now it has sent my order to the wrong store over an hour away, they also have been unable to refund any of my money or help in anyway. Customer service is a joke and incredibly rude. I’m out $30 now and no one has been able to help me I have called the general manager of the store in question, I have contacted cooperate and no one will refund me or reimburse my points lost on a third order that was messed up and sent to the wrong location. I have triple checked that the location was changed when I ordered and as soon as I hit complete and pay it pops up that it was sent to the wrong store yet again. This app needs a major overhaul and so does the customer service department..JadeeGardenVersion: 3.3.4

App doesn’t workWhen the store opened near my house I was really excited. I’ve ordered a number of times in the couple of years since it’s opened. I always order curbside because I have my dog with me. Literally every time, I either click that I’m here and no one comes so I end up calling, or the button to indicate that I’m here never even comes up. Even right now, I am sitting in the curbside pickup spot and I see a button to indicate that I’m on my way but no matter how many times I click it, it never changes to the button indicating that I’ve arrived. If your app can’t handle curbside pickup, then don’t offer it. When I’ve complained to local management they tell me the app doesn’t work so if that’s the case then what good is it?.Mandarella27Version: 6.2.2

Constantly down and full of bugsSeriously who is running Tropical Smoothie’s servers? There are constant outages and errors in the app. This place makes it so frustrating to order on the app. I eat here frequently so maybe I have a bit of bias because I use the app more, but my goodness I have never used a service that is down so frequently. Here are a few bugs: - Whenever the app updates, it removes your saved cards. It shows them in your settings, but will act as if there are none when you go to the payment screen. (more mismanagement of the app) - If you remove or substitute anything, go to the payment page, and go back and change something else, it resets your entire order but still shows the order details as being normal. So once you pick up your food none of your substitutions or modifications are done. - The app resets your preferred location whenever it updates. There have been many times I unknowingly ordered from a tropical way across town because my favorite spot was reset. I love the food, I love this place, but good heavens get a grip on your app!.FoeyloozerVersion: 4.5

How DARE you travelI went on vacation this week, and, I decided to have a smoothie or two. I use the app and purchased them. No problem. Then I get home, and Tropical Smoothie Cafe has decided that my activity was “unusual“ and so they shut down my account! I guess they don’t really want me using their product, unless I use it exactly the way they feel I should. I find the developers response disingenuous at best. To say “this isn’t the experience we expect for our guests.” When this is the exact experience they’ve created, is nonsensical. UPDATE: heretohelp@tsc actually took my email and claimed that I said here and in my email that they disabled my account because I wrote a negative review. I wrote a negative review because they disabled my account. See, they’re not even interested in being honest. Latest update: Having failed in their attempt to miss characterize what they did, now they contact me as if there was never a problem and just tell me how to reset the password that they disabled because of my “suspicious activity.” Really folks, stay far far away from this company and its app. Yet another update. For some reason, these people cannot understand what they did. They keep telling me that everything’s fine! They changed my password, and locked out my account, because I traveled without telling them in advance. They didn’t ask me anything about it, they just shut my account off so that I can’t access it. And they keep telling me “your account is fine“ Honestly, folks, don’t let these people get anything from you. It continues. They refused to admit they did anything wrong, they refuse to admit the changing my password constitutes locking me out of my account. I wouldn’t get this out because if their developers are half as stupid as their customer service representatives are, they’re gonna somehow steal everything you have, and then they’re gonna tell you it’s your fault..SteenburgensteinsternVersion: 6.7.42

Needs workChanging my previous review because I realized a second problem: 1) It keeps telling me I have notifications on the app badge. However when I open the app, there is NO where that I can find said notifications and read them… am I missing something? 2) Also, for payment cards saved: both my wife and I have cards saved on our accounts. (Different phones) We can see the cards saved in our settings. Yet when we go to place an order, there is no saved payment method. I had two cards saved. Let me delete one, but when I try to delete the other one, it asks me if I want to and I say yes. Yet it’s still there..AyepVersion: 3.2

AnnoyingI have the hardest time with this app. Every time I try to create an order, the last order is still selected so I have to remember to not only select my order, but deselect every item and customization from the prior order. If I have to go back and edit, it will add whatever item I’m trying to remove x 10. The cost of my order also shows between $30-$50 even if I haven’t selected anything. Then, if I end up forgetting to remove something (whey, for example), I have to still pay to have my order remade b/c they made what I ordered. I love TSC, but I have decided not to purchase several times b/c of the issues with the app..Erica ChickenVersion: 6.4.22

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