Gusto, Inc.Gusto Mobile Customer Service
Gusto simplifies payroll, paycheck management, time tracking, expense reimbursement, and savings for small businesses—making it easier to manage tasks on the go with powerful tools for both employees and employers.
For business owners and payroll administrators:
Payroll: Easily run regular or off-cycle payroll on the go.
Time: Review and approve your team's hours and time off.
Team: View and manage critical team information in one place.
Onboarding: Add and onboard employees directly from the app.
Notifications: Set up notifications and permissions to suit your business.
Expenses: Review and approve expense reimbursements on the go.3
For employees:
Paychecks: Easily manage paychecks and route money to different bank accounts.
Early Pay: Receive paychecks up to 2 days early¹ and access advances between paydays with Gusto Wallet.²
Benefits: Manage your benefits or sign up for special offers.
Documents: Access and sign important documents.
Time: Track your hours and request time off.
Expenses: Snap receipts and submit expenses from anywhere.
¹ With a Gusto spending account, your payment may be processed up to 2 days early. Timing depends on when your employer submits the payment file.
The Gusto Spending account is issued by nbkc bank, Member FDIC. Gusto is a payroll services company, not a bank. Banking services provided by nbkc bank, Member FDIC.
² All Advances are originated by Pathward®, N.A. All Advances are subject to eligibility criteria and application review. Per pay period advance amounts may vary and are based on factors including repayment history. Terms and conditions apply. On-Demand Pay provided by Clair. Clair is a financial services company, not a bank.
3 Available with Gusto Plus and Gusto Premium only
Gusto Mobile App Comments & Reviews
Gusto Mobile Positive Reviews
Lovelovelove this app!Gusto Wallet is seriously a game changer 4 me. I started using it bc it connects to my debit card, and it has so many awesome features like early pay, budgeting tools, and wage advances. It’s like having a lil financial safety net in my pocket. There was this one time when I was rly struggling. My car broke down out of nowhere, and I needed $ fast to get it fixed. I didn’t have enuf saved up, and I was freaking out bc without my car, I couldn’t get to work. Then I remembered Gusto Wallet had this wage advance feature. I used it, and within mins, I had the $ I needed to cover the repair. Honestly, it felt like the app saved my life that day. Without it, idk what I would’ve done. And that’s not even all. The early pay feature is such a lifesaver too. Getting my $ before payday has made a huge difference in how I handle my bills. The budgeting tools are also super handy—they help me keep track of every dollar w/o feeling overwhelmed. Gusto Wallet has rly made me feel more secure and in control of my finances. I seriously tell all my friends to download it. It’s that good!.Version: 2.63.1
User type: employee - wish it had more thingsLoading is a little sluggish. Sometimes it fails to clock me in or out which is annoying. Would be nice if edit clock ins screen had radio buttons for common selections so I don't have to type "forgot to clock in" or " app glitched" every time. (Forgive the personal deficiencies, this does happen a lot.) When I need to submit receipts, I can't do it from my phone cause the browser redirects to the app without asking. Most of the time my docs are on my phone, making for multiple extra steps and delays until I get to my computer at work. Inconvenient that the app does not have a document upload option or the web doesn't let you choose to continue in the browser. Otherwise it's fine. It's nothing special and nothing horribly awful. Perhaps a time clock widget could be developed for the Home Screen? Not sure if widgets allow a feature that would still need Face ID to work..Version: 2.50.0
Helpful when the website is brokenThe only reason I got this app is because tax document downloads on the website are broken, and I can’t wait the several business days they say it’ll take just to respond to my support request. Luckily, viewing and downloading of the documents works in this app, but it looks really bad on iPad. Definitely not meant to run on anything but a phone. Also, the login didn’t bring up the normal interface for using a saved password, so with the app open on my iPad and my password open on my iPhone, I had to type out one of those crazy passwords that gets generated when you tell iOS/Safari to generate a strong password. Not sure why the login form wasn’t recognized as something that could be filled in. This app saved the day when the website was broken, but I doubt I’d use it on a regular basis..Version: 2.0.20
Love gustoI feel very safe with gusto. I have had many fraud issues in the past and I have been very happy with my experience with gusto. I love the vault features and how you can create goals and split your paycheck. You can get a debit card as well. I get my direct deposit into this account and my employer goes through gusto to provide a space where I can just my money sit there safe and save for anything I need. You can use one debit card outside gusto to transfer money I believe once a month . You can transfer to an outside bank takes a few business days . Overall I’m really happy ..Version: 2.48.0
Poor customer experience management and miscommunicationsThey discontinued Instant Cashout (a month or so earlier than they promised which I’m sure was not appreciated by people trying to adjust for money they were due for repayment on previous advances) but they still advertise it as a feature in the app images here on the App Store which is literally false advertising. It’s been a year. You haven’t been clear about your instant cash out plans since the day you announced you were getting rid of the feature and you guys still lack the professionalism to update the app images (and left Twitter replies on read from people angry about the sudden change to cashout during your own conference. who is your community manager?).Version: 2.18.0
Super user-friendly!My company uses Gusto for payroll and I love it. I opened a bank account with them and it’s super user friendly! You can have up to six accounts I believe it is and I have an account for each of my bills and set it up so that it automatically allocates for my bills every time I get paid before depositing my paycheck into my other bank. This way I don’t have to worry or think about overspending money that’s meant for bills as all the money for bills has already been taken out. It’s made managing my finances soo much easier!.Version: 2.0.16
App is great, countdown to paycheck not so great…I love how user friendly the app is, especially the time tracking functions. As a payroll admin, the loading screen with the walking pig and “your next paycheck is in … days” is extremely frustrating when it comes to new hires, who haven’t logged hours for that “next paycheck” status. Very misleading for them, and then we often get an earful or they assume we simply didn’t pay them because the pig said they were getting paid and they didn’t. It would also be nice to have the option to add a photo through the app vs. getting on a computer. Definitely worth a 5 star rating if the pig would stop telling employees when their next paycheck is coming..Version: 2.0.48
Slow Pay- Great for StatsOur company switched to Gusto for payroll. Gusto claims we will get paid earlier, not true. This is the slowest paying payroll I’ve ever seen. ADP and Paychex to name a couple make sure your funds are in the bank when you wake up on payday. If your bank had early payday, which mine does, I’d be paid a day or two early. Not with Gusto. Your funds aren’t available when you wake up. They aren’t sent until the actual payday and may take as long as 5PM to reach your account. It’s never at the same time. The app and service are great at tracking your stats, time off, benefits, etc. You have to use a kiosk to clock in. Too bad they can’t get your funds in the bank earlier..Version: 2.38.0
First review I’ve written since owning an iPhoneWell, I’ll start off by saying this app sets itself aside from other payroll types by being extremely easy to use and incorporating functions that make life easier. Whether you’re trying to submit a time off request or pull up a paystub or perhaps you’d like to check out your benefits all of that is at your fingertips. I wish I knew a start up company that I could suggest use it so that I could collect their $600 referral bonus, I digress..Version: 2.26.0
Efficient and easy to useI would recommend gusto to anyone , based on my own experience using it for the past couple years. I love the ability to create separate savings goal accounts and name them whatever I want! Also being able to split my direct deposit up into multiple accounts based on dollar amount or a percentage, really has helped me start to save and not even feel the pinch, so to speak! Awesome job Gusto ! Loving it in Vermont 😊.Version: 2.0.79
FeedbackI absolutely love this app, I have been using it for almost a year with my job and I never recall any issues. The only feedback I have is I wish it had a few widget options. It would be extremely nice to have a widget that I could clock in and out from on my Home Screen. I find it difficult sometimes to remember doing this at the end of the day. Other than that I love the app so much!.Version: 2.69.1
Moving in the right directionI have been using Gusto for years. The app is another step in the right direction. As I process payroll for about a dozen companies on the platform I would request 2 new adds to the app now that there is time tracking. Geofencing and ability to switch between companies. I have people that work for more than one business and being able to toggle between businesses on the app would be extremely helpful just like you can online..Version: 1.3.0
5 star app 1 star serviceThe app is really easy to use love it. I’ve been a gazelle member for over two years five stars on the app. The customer service on the other hand is horrible. I’ve been attempting to get a new card mailed out to me for the last three months can’t get a hold of a live agent I’ve already spent over $600 in the last four months transferring money wish their customer service was as good as the app.Version: 2.11.0
Love GustoI love Gusto so much. Every company should use them. I love their UI and all their beautiful design. On top of that it’s so easy to fill out documents, retrieve paystubs and tax documents, save money and budget it accordingly, and keep tabs on all of the companies other stuff. I think with time, more integrations, and the addition of features Gusto could CRUSH ADP and all the others. It’s just overall a way better experience in every way..Version: 1.2.1
Has its ups and downsI use this app as its through my employer. I wish there was a widget that i can put on my lock and or home screen to easily clock in and out with as i tend to forget to do so or even a reminder when you’re outside the radius of the workplace. I’ve been having the issue of unable to get into the app as it says there is some error present to which i have to clock in and out on the website rather than the app it’s self.Version: 2.67.0
Add time tracking please!Glad to see there is a mobile app for Gusto now. Will be great to check my paystubs on the go. However the biggest need is for a mobile version of the time clock. My employer uses Gusto for time tracking and clocking in and out is a constant hassle because I have to log back into the website and select the right company every time. Having the app log me in with Face ID and let me clock in and out with a tap would be a dream come true..Version: 1.2.8
Favorite app for workBeen using this app for a couple of months and absolutely love it. super user friendly, and frankly wish i had found it sooner. Being able to save money i’ve always struggled with but gusto helped me save so much. 10/10 recommendation from a girl who really would love to keep this even if it wasn’t apart of my job.Version: 2.56.1
Love GustoMy company had been using a competitor for time tracking and Gusto for payroll. We decided to try the time tracking option. We have several “projects” that we need to keep track of daily. It would be awesome if there was a “switch” button instead of having to clock out and back in. Otherwise it’s a great app! GLane00.Version: 2.0.38
Finally!I’ve been hoping for a Gusto app since I started using the service and am thrilled to see it finally come to life! I was prepared for a bare minimum app but, like all things Gusto does, it’s perfect. The attention to detail and inclusivity of 99% of the things you can do on the website is impressive. A solid app for a solid company! Thanks for listening & delivering..Version: 1.2.11
User friendlyThe app is very user friendly. But I would prefer to stay logged in rather than continually logging in every time I interact with it. For something that I have to use a minimum of 4x a day, I spend too much time trying to log in. Also geo fence is way off. The geotag place my place of work about 100 yards away from the actual location. So, every time I clock in or out, I have to explain why I am not at an authorized work location..Version: 2.0.52
Great appI have no complaints about Gusto. Everything works great. They do a great job of easily managing money especially when it come to managing direct deposit accounts. And making savings goals has made it so easy to save up for different things. I’d love to see support for Siri Shortcuts so I can clock in with my voice.Version: 2.0.81
Where did the time off button go???My employees just brought to my attention that as of the most recent update, those that have google pixel phones no longer have access to a time off request function in the app. This does not seem to be the case for iPhones, which makes it very difficult to guide my employees through using the app..Version: 2.63.1
New customerI had some initial problems that had me very concerned about my company using this service for my paycheck. However after a few hiccups the company was very responsive and did an outstanding job with communicating with me. As soon as all of the hiccups were addressed they reached out to make sure my account was setup to receive payment as scheduled. I am excited to work with this company after my experience..Version: 1.0.4
Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!Version: 3.66.0
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