NordPass: Password Manager Customer Service

NordPass: Password Manager Positive Reviews

Top Notch SecurityI've been using NordPass for a while now, and I couldn't be happier with it. The ease of use is remarkable; I can manage all my passwords and credit cards effortlessly. It gives me absolute confidence and peace of mind knowing that my sensitive information is secure. Plus, the performance is top-notch, ensuring quick and seamless access whenever I need it. Having all my credit cards and logins in one place is incredibly convenient, saving me time and hassle. NordPass works like a charm for me, and I highly recommend it to anyone looking for a reliable password manager. Two years ago I had my truck stolen and along with that my identity. My bank account was reduced to zero in a matter of days. Credit card nightmare. A friend who travels internationally like I do told me about NordPass. I signed up immediately. Now that is a great friend..BallymuckVersion: 3.34

Stable and easy to use across multiple devicesI have a lot of gadgets and a lot of accounts and a lot of passwords for those accounts. I am also completely incapable of remembering any of those passwords. I originally got NordPass in 2020, and I've never encountered any issues that couldn't be fixed with a quick search online. It works on my Apple/iOS devices and Windows computers seamlessly, so it's easy to save info in one location and access it everywhere. I imported my saved passwords from a few different locations, and I've been able to be more careful and organized than I was before. I like the Password Generator. There's settings to make passwords with random characters and punctuation, but I prefer the one that provides random words separated by punctuation. It's easier to read and type them when I'm in a situation where copy-paste isn't possible (like logging in on a TV or on websites that don't allow it.) There's also a Password Health feature that I need to actually use one of these days. I have old duplicate passwords from when I was younger and lazier. I'm definitely regretting it now, but I know I have a tool that will help me find those accounts and fix them once I have time to sit down and do it..RowanrooksVersion: 3.29.2

Replaced every PW appI recently switched to NordPass to manage all of my passwords, and I have to say, it's been a game-changer. It's replaced all of my other password vaults. The interface is easy to use and intuitive, and the browser extension makes logging in to my accounts a breeze. The only downside is that NordPass logs you out quite frequently, which can be a little annoying when you're in the middle of something important. However, I understand this is a security measure, so it's a small price to pay for the added protection. Overall, I highly recommend NordPass to anyone looking for a trustworthy password manager. It's reliable, user-friendly, and the peace of mind it provides is priceless..Joshuaortiz31Version: 3.25

Ok but not greatI recently switched from LastPass (an issue in itself with their lack of internal policies and multiple breaches). While NordPass seems equivalent in interface, the App really is behind the times. The app does not save passwords to new sites from within safari. You can use safari to pull your current passwords, but it doesn’t help pull them into your database when created. Also, some features such as data breach scanner are not completely functioning within the App. One other key feature that LastPass did have was better integration of folder use and favorites. While folders are in NordPass, you can’t really sort your view by favorites or folders. Folders are more utilized for searching. NordPass seems to be a solid app to use, and possibly more policy structured company (as they have independent audits of their policies, which their competitor did not allow)..Mark93403145Version: 3.23

What a GREAT solution!My wife and I pretty much use iPhones & iPads for everything, and our passwords were out of control! After some web investigation and speaking with some I.T. friends, I decided to go w/ NordPass. It understandably requires a careful setup and is quite a bit to wrap your mind around, but then it all comes together and the light bulb turns on! This is WELL built software that can be used across multiple devices. You wouldn’t think a password management system could be so impactful to your everyday life, until you finally realize how much time you were wasting to deal with it. Last thought… Nord security is second to none..Bruce CoveyVersion: 3.38

Can’t Live WithoutI used to use last pass. The frustration was never ending. After finding NordPass, it was everything I’d always wondered why a password app couldn’t have. I not only use it for passwords but for every single key piece of my life: finances, passwords, notes, and any important information or document I will need my family to have some day after I pass. Sounds weird but like running water, electricity, food, and a roof over a warm home, it is one of the my most valued tech/computer aspects of living. And for a mere pittance relative to the ease and peace of mind it gives me day to day. Can’t say enough good things about it..Jec123Version: 3.31.2

Exceptionally EasyThe NORD Suite of tools NordPass specifically is so intuitive and easy to use you’ll wish you’d have found it years ago. Safely generate unbreakable passwords and store all of your log-in information and any metadata you wish to add in one central app accessible across platforms pc/mac anywhere you have access to the internet. I wish I had this years ago so if you don’t have a password manager by now get yourself a big win by trying NordPass out it truly saves you time and gives you peace of mind knowing your online accounts are properly secured..Deep C DocVersion: 3.38

Account AccessValerio Santana and Gabriela Moreno provided such great customer service today. They were able to assist me with my account after me trying multiple times. It seems like every time I’ve gotten a new phone not everything gets transferred over. I think I’m starting to understand why my neighbor still has the old iPhone 8, she’s too afraid to lose everything and have to go through the headache of setting up all her accounts. 🤦🏻‍♂️ Anyhow, thank you to Valerio and Gabriela! 😊 Sincerely, Martin Guerrero.Stupid Phone :)Version: 3.36

A Marketing NightmareNord apps are loaded with Nord marketing. Nord goes on and on about privacy and streamlining one’s life, yet their apps constantly nag you to either buy their products, configure things that are already configured, or use their other apps even if you already are using them. It’s just a constant barrage of interruptions. No checking against your account to see what’s already deployed. If you turn off notifications to stop the marketing you turn off other legitimate notifications. Nord Support takes days to respond and it’s usually canned responses and issues are seldom looked at carefully. I’m sore displeased with the overall Nord experience..Not4u2doVersion: 3.30.1

Revised ReviewI originally left a one star review because I was having repeated difficulty accessing the password vault. I have changed the review to a five star review for two reasons. One is the support I received explaining there are two passwords - one for the vault and one for the account. Once I understood that concept I was able to access my password vault reliably. Secondly, the app works extremely well. So I felt it was necessary to update my review, since the issue I was having stemmed from my misunderstanding how the app worked..Bob DegusVersion: 3.24

Bodhi RoninGet app. Exactly what I was looking for. Just wish that when you make a secure note and save it to a folder that the note would not show up on the Home Screen with everything else. Would like for the folders to show up on the Home Screen under separate title saying “Folders” or something of that nature. You would see the folder titles but no the contents. Other than that. The app is great and I recommend it to everyone!.Bodhi.roninVersion: 3.30.1

Mostly helpfulI am not sorry to have purchased or to be using NordPass but it could be better if: *it didn’t flip to signing in to the NordVPN account without warning when we are trying to log in to NordPass *it stopped spastically offering to “update” log-in information everytime we log in to a site using exactly the same log-in information as used previously *and if we do agree to “update” the info it would overwrite the existing detail but instead it creates a second or third entry in the app, which we then have to go back to purge.Nickname1492Version: 3.31.1

So Close - BEAUTIFUL Interface!! BUT….I’m looking at NordPass and Dashlane. I love the look. With aging eyes, the colors, clarity, and layout is pretty nice. Downside… it’s lacking fields to enter specific information in Personal Information like different ID’s such as passports, drivers license, expiration dates, medical, etc. I almost paid for it but this is far more important to me. Hopefully NordPass will provide this in the near future so I can have the data fields I need with a lovely interface that makes me happy when I open the app. Until then, I will utilize the other app. :).Ms OutdoorsyVersion: 3.31.1

Free over premiumI got the premium version so I could add documents or pictures to my entries, but every time I try to add a photo or file, it pulls up the encrypting progress bar, then immediately stops and says “something went wrong.” I’ve tried taking a picture, choosing a picture, and uploading from files. So I cancelled my subscription and after the free trial, I’ll stick with the free version. Free version is everything I needed so I would absolutely recommend it as long as you only need to save logins and passwords..Dayreview17Version: 3.24

SuggestionThis is a great app. I use it all the time. If I had one suggestion to make, it would be this. When you open up the page for an entry, right below the dotted out password is a comment, “used in ## apps.“ It would be nice if you clicked on it, that it would bring up a list of the other places where that password is used so you can quickly find it if you want to change it. Just a suggestion..FenFamWillVersion: 3.30.1

Friendly easyI was looking for a free place to keep my passwords. Previously I was using apple notes with lock but it was awkward to find an specific password. The my son gave me NordPass site and it is friendly and easy to use also safe since it uses you biometrics to get in. I do recommend it. With the paid subscription you get a lot more but you are not obliged to use the paid subscription.NJC PanamáVersion: 3.39

Stupid authenticationIn order to log into the nordpass you need log into the nord account then log in AGAIN to the nordpass. Problem is the password for the nord account is in the nordpass. If you dont know the nord account password then your locked out. The whole point of a password manager is to only know one password. Is redundant to have the nuisance to login to the nord account unnecessarily so i can then log into to nordpass. This is a stupid process.AdonyzVersion: 3.31.1

Still no offline use; very slow responsivenessThe delay for the app to respond when autofilling passwords in a browser or app can be up to 10 seconds. When the delay goes for longer than that, the issue commonly is that the app has logged out of the account with no warning. When I was traveling, I had to make an offline copy of my passwords to be able to access them with internet is unavailable or spotty. My previous password manager had an offline option and was so fast and responsive..VampduckVersion: 3.22

Love it!I’ve tried many password manager apps, and NordPass is by far my favorite one. I love that it’s not so complicated and has every function I desire in a PW manager app. The clean, simplistic interface is also a huge factor when deciding on an app. For my personal preference, NordPass is everything I’ve looked for and having security that my passwords, are indeed, safe, makes my life a little less complicated..Marin_broadwayVersion: 3.25

As long as complex passwords are a thing, this is THE appLots of features. Easy on the pocketbook. Always adding new features. They have a vpn service too, but you get the app without the vpn if u want. Sometimes I just generate new passwords even if I don't need a password because it is so satisfying. Dont try to remember all your passwords like a crazy person. Get you this app..LumpcrabVersion: 3.42.1

To many passwordsI have to many passwords. This program contains them all secure and keeps me from having a list of them lying around. Because it has autofill, I can have more complex passwords keeping my accounts more secure. There are a few minor bugs, but nothing I cannot work around..Order easyVersion: 3.31.1

Works well on mobileSo I was an avid user of LastPass and switched to NordPass. Gotta say I like the mobile experience on iPhone much better than LastPass. However, I seem to ALWAYS have issues of NordPass not autofilling or recognizing passwords on my M1 Mac Mini using safari. I refuse to use chrome, so the fact that this tool doesn’t hardly ever work as a safari extension is a huge downer for me. I’ve waited months to see if it’d be corrected, but nothing yet. Please fix it you guys. I want to love NordPass so much. Haha.Blah798732Version: 3.31.2

Great app, one issueI love NordPass and the ease of being able to create secure passwords for new accounts and easily autofill my logins. Only issue is since getting a new phone, I’m logged out of the app and need to sign in every time I want to access my saved passwords. Not sure if this is just a one-off issue or if others are also experiencing this, but I haven’t had this issue with NordVPN.Bobert_3Version: 3.43

Constant random logoutsI’m kind of at a loss with the service, I’m constantly logged out at random and really inconvenient times. Support is not very helpful or informative. I’m also a little annoyed that login notifications aren’t a thing with this service. The app works really well, but these technical back end issues and lack of being able to tell who or what is signed in is making the service not enjoyable..IneffableblackmageoftheswampVersion: 3.28

Text field for email maskingLove the program, thanks! Email masking is very useful. Could you upgrade the email masking to let us save a text field associated with each mask so I can keep track of what services I’ve given the email mask to? I noticed that some of my masks have a tag that was automatically assigned, but not all do. How do you get that tag every time? Thanks!.4sUsrrVersion: 3.43

Everyone needs thisWith the world becoming more unsettling every year, it’s nice to have peace of mind. Knowing that someone has your back, for when individuals try to take personal information from others. It helps me sleep at night, I know it will give everyone that security we want and need..NayrojVersion: 3.24

NordPassThis is by far my favorite app and most used. Very simple and quick to set up passwords. I’ve been using this app now for about two years and before then I used the same password for everything. Now I have close to 300 different passwords and no two are alike. ⭐️⭐️⭐️⭐️⭐️.DajockamoeVersion: 3.22

Master password never worksI keep getting logged out and when I attempt to log back in I’m always told that my password is incorrect. I have reset it several times but it always says the same thing each time I’m logged out. I end up having to use a one time passcode to get back into my account. I’m loosing faith in this app and may look at moving to a different password manager..SrsssVersion: 3.29.2

Amazing serviceNord Vpn has really helped me over the past year. I've felt safer and more comfortable having my information being protested and monitored. Having easy and quick access to a VPN is a big help whenever I'm at a local coffee shop or anywhere the internet is not safe..EvanluttermanVersion: 3.30.1

Best password ManagerI’ve used other password managers and they were always a little clunky and it was always hard to automatically fill in passwords in every app. This one is able to do it all! Will be using this forever..Leonardo EscuderoVersion: 3.43

Needs more icons!This is a great password storer! My only complaint is there needs to be a way to populate more icons for the website. Either through loading your own pictures or populating the websites icons! Some icons do populate but not nearly enough!.Accounts 2Version: 3.40

Best Password ManagerThis PW is better than all other password managers because you can have unlimited passwords and you can have notes to! It is very organized and very simple to use too. I love this I would recommend this to others. Thank you!!.AutoMasterXVersion: 3.27

Great appGood so far, could use more features like those in MSecure. Prefer a dedicated app for Mac instead of browser extensions, but the mobile apps have tight integration and appealing user interfaces. I would recommend to others with a lot of free time on their hands..PCC3Version: 3.31.2

Good, but needs some with to be greatI constantly have issues with the app not inputting passwords, cycling over and over when logging in, and not saving passwords after creating. I’m at the point I’m going to just go back to using apple’s password vault. However, I’m going to give it a little time to see if it works itself out, because I’m a fan of Nord products..Juan lopez villalobos IIIVersion: 3.31

Best overall password managerUpdated- Easy to use best overall password manager to keep all your personal information safe and secure plus now offers live chat for quick response to any questions..Jc314444Version: 3.29.2

Excellent product keep on working and you will be successful!The only product I use after I have tried the other products!.BesenovaVersion: 3.43

Black screen of deathI like this app, I use it on my iPad pro and 2 PC's, and it works great. I even recommended it to my mum. But since a few updates ago, it no longer opens on my iPhone X. Devs, is this phone no longer supported? I've reset, uninstalled/reinstalled and everything, but still only get a black screen and it's been a few months now. It would be a 5 star if it still worked. Please let me know if there is anything I can do or if there is a way to roll back to an older version. Thanks..SeageartVersion: 3.25

Perfect.Does exactly what I need it to do and more..Sam_le_pro 8=)Version: 3.42

FiddlerI am of a certain age having to continually learn (old &new) technology. I like the safety and security of NordPass but I dread the time it takes to set up. The instructions are not intuitive to me and I am slow and have to look up, often so slow the sites time out on me. This problem is mostly my advanced age but NordPass could do better by giving clear instructions ( and less boasting about the product). SM.Fluffy243Version: 3.42.1

Great AppEasy to use, great reviews, very happy with purchase..JelyzaeVersion: 3.41

Overly impressedI have loved NordPass since I bought the premium version. I wasn’t sure about password managers but now I’m so glad I bought NordPass. The user interface is fabulous and I really trust the company..LittleweeVersion: 3.39

Great Password ManagerI really like this Password Manager..SoliliqueyVersion: 3.35

Offline AccessWould be better if can also be accessed offline. I cannot access unless it is connected to the internet. What would happen if the network is down?.@wF7P8sUVersion: 3.39

PasswordsAmazing app to keep passwords in but stopped working on iPhone for some reason. Not as practical….Whiteshadow27Version: 3.39

LostI can't find half the various password I had transferred to nordpass and the search process is not very flexible.PowerwiseVersion: 3.36

GénialA recommander pour simplifier votre vie.Sandy 21000Version: 3.35

Works wellDoes exactly what I thought it would.GdyagwwVersion: 3.35

I am extremely happy 😃Very easy to use for someone who’s never used the password manager before… it does everything I need to do without making it complicated Thank you.Hell3oyVersion: 3.34

For the price Should be able to save pictures like other vaultsIts a good password manager, but it’s more expensive than the competition, on the other hand, this company has never been hacked so i guess you get what you pay for. I do miss the ability of being able to save images on my previous password manager , had to convert a few passwords from a sheet end enter them manually on this app.MistermassakraVersion: 3.34

Secure, free & easy to useI was using another app to keep my passwords secure, but it constantly asked me to upgrade. Eventually, the other app wouldn’t let me edit or add new passwords, so I had to switch apps. I did some research and found NordPass. I had already used a different Nord product and knew I could trust the name, so I downloaded NordPass. It was so easy to add all my passwords to NordPass, even though I had to manually add each one (the other app had locked down syncing to make it harder for me to switch). I thought it was going to take me hours to do, but the user friendliness of NordPass made it quick and easy. NordPass has never prompted me to upgrade (or threatened that if I don’t, I’ll lose all my passwords, like the last app I was using). I trust NordPass, it’s free, and simple for anyone to use. Highly recommend!!!.Lisa S 1980Version: 3.33.1

Like it a lot so far. but my next project is to try 1Password as Ihave a subscriptionI highly recommend nordvp's 2 flagstone apps. tons of resources. the best. outstanding customer support keep it up Norden! (nord) :) Nordpass they keep updating with new features which is great and something to keep you ontop of organization of the login and passwords.Untrustworthy CompanyVersion: 3.33.1

Excellent Security ToolVery easy to set up and use..T&R❤️Version: 3.33.1

Very goodAsum.Ray FortinVersion: 3.31.2

NordPassGreat product but I wish they would stop the auto renewal. If a person likes the product a reminder text/email is sufficient to get some one to renew it!!!.Quincy9899Version: 3.31.2

Need a spot for username and emailOne things that happened when I transferred my data from my old vault is I lost all my usernames. Not all accounts use email for access lots of them use usernames. This data did not move over nor is there a place for both in each record. Something I think should be changed..TovamVersion: 3.31.2

Well worth the moneyI have been using Nord products for the past 2 years. They are reliable and easy to use..ValRemVersion: 3.31.2

The best for most peopleSucked at first Nord but Nord really turned things around. It's like they used every other password manager (like I did) and just focused on eliminating annoyances while providing g essential features. Custom fields for the app still isn't available but it's likely on the way since it's available on the web and desktop versions. Smooth, easy to use, even for people new to password managers..An excellent productVersion: 3.31.1

#1 vpnReally good app very easy to navigate. I would suggest this for anyone from beginner to expert..Maria, Jose SotoVersion: 3.31.1

ReviewDon’t understand how it works. My “free” trial was billed already!.AsorpatVersion: 3.31.1

Great productI have both the VPN and the Password Manager software,they are very effective and efficient programs. I would highly recommend their services..JamminpeteVersion: 3.31.1

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 4.13

NordPass: Password Manager Negative Reviews

Works but interface and settings need workBasic password vault works fine. Unlike other password managers, this requires one to maintain an active login on a separate Nord Account (with its own password) to have access to the Nordpass App (password vault) which is protected with a second password (the Master Password). So two login procedures using two passwords are required to open the password vault. Granted, the Nord Account login is kept active then one doesn’t need to re-login to it every time. Of course, there is no easy to detect this and if you accidentally close your browser you’re back to square one. Overall, a pretty clumsy setup that offers dubious added security. Indeed, the whole process likely confuses users which is seldom good for security. Other password managers (there are several good ones to choose from) likely offer equivalent encryption protection without this interface overhead (complexity) and probably make a better choice..Pap_48Version: 3.43

Terrible subscription model.The only reason I even used NordPass was because I have a NordVPN subscription and needed a password manager, and NordPass was free, so I chose NordPass. However, now as of this most recent update, they added some features nobody asked for to NordPass to justify forcing people to have to buy a subscription for NordPass to use it on multiple devices. It’s very frustrating when I used to be logged in on my phone AND my pc, but now it logs you out of all other devices and tells you that you have to pay monthly to use it on more than one device at a time. There is actually no reason for this other than greed. They removed a feature and added it back but this time behind a monthly paywall. At the very least, since NordVPN is the main product and NordPass is just an addon, they should include NordPass in the NordVPN subscription. I am really upset they would do this and until they rethink the update, I am going to be using a different password manager, as should everyone else..XX Amaggard XxVersion: 3.31.2

Makes me crazyI got this as an alternative to the equally annoying RoboForm. I got so annoyed trying to set Nordpass up, I deleted it. Then I got an email telling me how easy it is to set up. Okay. Email address for login. Okay. Password. Okay. Log in. 'We don't recognize your login credentials'. Sure. Reset password. Log in. 'We don't recognize your login credentials'. Use your Master Password (this where Roboform lost me). Don't have a Master Password? We'll send you one, but don't lose it. Keep it in a safe place. Okay. I copied and pasted it somewhere safe. Okay. Tried to log in AGAIN. Pasted the Master Password in the master password place. 'We don't recognize your login credentials'. So before I threw my phone against the wall, I deleted Nordpass again. Quote the raven "Nevermore". Yeah kids, easy as falling off a rock. So I'm gonna stick with the competition's annoying app. I'm kinda getting used to its quirks. Ta ta, Nordpass..OcmesnodVersion: 3.30.1

Extremely Frustrating Experience for Multi-Device UsersI switched to NordPass about two years ago, hoping for a smoother and more secure password management experience. Unfortunately, it has been nothing short of a headache. I initially had hundreds of passwords stored in Chrome, but NordPass never fully figured them out. When I visit a site, it offers to log me in with one of my five email addresses, but it doesn’t identify which one I actually used—leaving me to guess. It also presents me with a confusing list of old passwords, and I often have no idea which one is correct. The app is painfully slow to update, especially across different Chrome profiles (like personal and work). Switching between profiles doesn’t reliably sync passwords, so I often end up resetting passwords over and over again. The same syncing issue occurs between devices—my computer and phone don’t talk to each other properly. On top of that, NordPass repeatedly locks me out of my account, despite my settings to prevent that. I’m constantly entering my master password, and biometric login only works on my iPhone—not on my computer. In short, if you use multiple devices or Chrome profiles and have a long history of saved credentials, I would strongly advise looking elsewhere. NordPass has made password management more chaotic, not less..EnzfauVersion: 3.48

Promotional subscriptionSuch a scam. First I was offered a great deal if I chose to get a yearly description with a choice of 1st being a trial with a chance I didn’t like it as long as I opt out before the end of trial. We went ahead and got the subscription, but then suddenly I get a notification. I already got charged for the whole year but two years. I was beyond livid. I contacted customer service and they assured me that they only allow you to pay for the whole subscription before getting the month trial. Which doesn’t make sense because that’s why you give a person trial to ensure that they want the product before finalizing on the payment. And is obviously a false advertisement on their part. So I just went ahead and what a smart person would do and just contacted my bank to show them that it was definitely a shady practice. I will never be using this service.FellatioFredVersion: 3.46

Biometric lockout and customer service runaroundI loved this app when it worked for me. I paid for a year, but couldn’t use it for a large portion of the subscription. These were my problems with the app: Issue 1 - The option to unlock the app with biometric (Face ID/fingerprint) stopped appearing one day and nothing brought it back. Biometrics had worked so seamlessly so so long, that I began to rely on it. I got totally locked out of the app and was unable to bring up biometrics to unlock it. Customer support couldn’t figure it out. Uninstall/reinstall, resetting, and other attempts got nowhere. I gave up on every getting back in. 2. After giving up on ever getting back in, I contacted customer support several times asking them to reset my account, I provided them the necessary information, I told them I understood that I would lose my current saved passwords if I did this, etc. and never got my reset. 3. I was stuck with an app I paid money for, but couldn’t use. I’ve subscribed to NordVPN for nearly a decade now, so I tried this app at launch, and what a disappointment. I hope they’ve made improvements. Backup EVERYTHING and don’t trust this app for anything important. Customer service may not be able to figure it out..JenforceVersion: 3.24

Refuses to open on my deviceI personally use the subscription service on my personal computer and it works fantastically. So, I thought to download the app for my phone. After downloading it I attempted to open the app and the black screen with “NordPass” opened before the screen simply went black (the rest of my device was still working fine but the application simply remained as a black screen and the device was still working and on). This has been quite frustrating as I have many websites and applications for passwords saved with the service but am completely unable to access them utilizing the application and instead have to go through my computer to find the password or if I’m unable to access the computer completely have it inaccessible to my person..A friendly bass singerVersion: 3.43

Paid For Premium Plan & Stuck On FreeI paid for the premium plan and my mobile device is still stuck on the free plan. I knew that I had ordered the paid plan a month ago however today I tried to subscribe again and Apple refused saying that I’m already subscribed as of September 5, 2024 and that I will not renew again until September 2025 so this company charged me over a month ago for $35 to upgrade and still has me stuck on a free plan with limitations. I checked the app to try to get support to help with this issue however, there is no support button that I can contact someone so that they can and compensate me for this past whole month that I paid for being stuck on the free plan. This is ridiculous. I have used Nord for years and I would’ve expected better..TriasbVersion: 3.42.1

Can’t log in for weeks due to their errorThey sent me the wrong Recovery Password to some random email and I can’t access any of my passwords. Service has been incredibly slow when they just need to give me the correct account. Additionally there’s non stop glitches in the app. Every time I update it, it’s a miracle if biometrics is still turned on. The times I’ve been able get to the Master Password to reset it, that’s too easy. Somehow they screwed that up too and all it does is say wrong password, errors out, and quits the application for me. I’ve been using Nord for a long time but it’s just a glorified icon at this point. There’s very little it can do without crashing..Wills_Apple_MusicVersion: 3.44.1

Don’t purchase this application.Downloaded this application and upgraded to their paid plan. The payment was never applied to my account. Have spent the last month attempting to work with their customer support to resolve this issue. Even showing screenshots of my payment and account they are unwilling to update the account. Their customer support is slow, I am lucky to get a response once every couple business days. They are unable to refund my payment. I am now working with my credit card company to refund the money. As well have uninstalled this application from my systems. Wish there was a zero star rating I could apply..XecaquanVersion: 3.25

Terrible and hellish appNon existent support. Terrible desktop browser integration. Clunky and poor IOS integration…etc. I walked away from a two year subscription it was soooo bad. They are so disconnected from the customer that their support auto response to your registered email, with ‘premium subscription, a request for proof of payment!!!! They want the receipt and who you paid it to and so on…you have a live paid up account and they don’t know you. It’s a joke. The app hardly works. The desktop integration doesn’t work. There’s no one to support you for anything. It’s horrible. Completely avoid if you want quality and value your time..Sky2008Version: 3.23

Glitchy, ads everywhereI was so excited to buy 2 years of NordVPN Premium. I bought it and got nonstop ads for all their other applications that I didn’t need/ want. Even after emailing them, I still get ads for Nord vault. On my home page it says “try NordPass” when I’m already paying for it. It seems Nord doesn’t care about front end matching back end, and it seems they have no problem harassing the people that put money in their pockets. I’ve had glitched logins, split tunnels not working, passwords being falsely incorrect, connection loops, notification loops, slow connections, and false ads for mesh network capabilities..BrdsRntRealVersion: 3.40

Service for Nord problemsShould you have the smallest issue with using this, do not expect NordPass team to be able to help. They lean heavily on automated scripts and copy and paste answers. Eventually, as time ticks on, you will find you get stuck as using NP becomes a useless exercise. For me this was extraordinarily annoying (at best), and it accelerated all the way to billing — where NP employees lean on this tactic: “We will just refund you and cancel” because resolving the issue with the app became too difficult and uncertain. Then: trying to resolve THAT response became yet another issue. Hot Mess..TgmaslachVersion: 3.42.1

Advertised for wrong reason - Be Careful!This app was promoted for a different reason than actual purpose and they make it impossible to close or delete the account that they have you pay $148 for. An article stated that NordPass would enable one to watch shows aired in Canada but turns out it was an imbedded advertisement that was VERY deceiving. In order to close your account that you’ll never use, they want you to provide extreme details of full credit card number, bank statement, transaction date, grandmothers blood type, stool samples etc (kidding on the last two but you get the message)..TekpwrVersion: 3.22

No support if they loose your passwordsI purchased a membership about 6 months ago. I only log in 4 or 5 times a year to update passwords. This time when I logged in, all my data was GONE! They couldn’t find it, I couldn’t find it, everything was gone. Long story short their only advice was start all over again. Re-enter everything. I’m not about to re-enter dozens of passwords when they can’t guarantee security. No way! So I don’t know who has my passwords and I’m out the money because they won’t refund me. Helpful hint, try someone different . I wouldn’t trust them again..TsimrakVersion: 3.48

Computer use is super buggyFunny thing is the software of pretty much seamless on the iPhone. However, using the computer is a major PITA. Gets logged out and you have to get in through the Nord Account before you can log into NordPass. After you log in NordPass won’t let you edit passwords or make changes. It will insist on dropping in new passwords whenever it sees an opening. I use the phone as a backup and find myself going there more often when the laptop jams me up. I keep track of multiple businesses so using my phone to run the shop is not a good thing..Otto4321Version: 3.31.1

Works 50% of the TimeThis is my first experience using a password manager, I love it when it works! But unfortunately, it doesn't about half the time. When I go to use this on my fully updated iPhone 11 on a website I'll enter a weird authentication loop where it keeps loading my facial recognition over and over again and freeze up. If I close the log in attempt and try to go to the actual app it's completely frozen up. This isn't the first time it's happened and really annoying when I'm doing something time sensitive..Em.ilysVersion: 3.33.1

No longer worthwileUpdate: NordPass has been unreliable in my PC browser for awhile now but after the most recent iOS update it no longer works at all on my iPhone. Not sure whose problem that is. I can still see my log in info but it will not autofill under any circumstance nor can I copy and paste anything into log in fields. I am not sorry to have purchased or to be using NordPass but it could be better if: *it didn’t flip to signing in to the NordVPN account without warning when we are trying to log in to NordPass *it stopped spastically offering to “update” log-in information everytime we log in to a site using exactly the same log-in information as used previously *and if we do agree to “update” the info it would overwrite the existing detail but instead it creates a second or third entry in the app, which we then have to go back to purge.Nickname1492Version: 3.43

DO NOT USE! - you’ve been warned!!I have BOTH products and it’s a double nightmare w/HORRIBLE customer service included. The MASTER password screen pops up, CONSTANTLY! Several times (I mean for weeks) I’ve logged into the master then sought to login into a sight only to have the master login screen POPUP AGAIN! There was a time when thus did not shown. SUPPORT IS HORRIBLE! I contacted them detailing ALL the issues I faced (there were several) and I got a SUPER generic response with instructions that COULD NOT BE COMPLETED! Added to that, support blew me off when I responded!! FIND ANOTHER PROVIDER, especially if you use Apple!!.PixelmxrVersion: 3.46

Deceptive charges and glitchyVery deceptive billing practices. Will bill you a full two weeks before your subscription expires and not give you a refund even if you cancel your subscription before it starts. Fraudulent and misleading. They also say they send you reminder emails when they don’t. I’ve never had a subscription service bill me so far in advance to my subscription actually expiring and renewing. On top of it, their app is glitchy and fields don’t fill in accurately or quickly on Chrome or Firefox, on iPhone or desktop..TortorRasellusVersion: 3.36

It’s sorta adequate but…At first, I was pleased with NordPass but then I ran into some kind of problem and it’s been incredibly frustrating to contact their support by email. In fact, I don’t think anybody actually reads the emails There appears to be both a “Password” and a“Master Password.” I’d show you the screenshot if I could, but it’s not possible in, these reviews. In any case I’ve written to Support because I’ve been both logged in and simultaneously also told I needed to get a Master Password… I was not aware that I ever had both a Password and Master Password,; I’ve written to them for clarification, and nobody at NordPass will answer… I write to them and their emails are about different subjects… It’s the weirdest thing I’ve ever seen… It’s as if they hadn’t even read my emails…. I’m definitely going to look into the Google Password Management System..David in SeattleVersion: 3.27

Customer Service is the WORST!Title says it all. Inaccessibility of their staff makes any troubleshooting extremely frustrating. Would never recommend them to anyone..Zero Stars 123dddVersion: 3.31.2

Beware!!Downloaded this app as part of a corporate trial of Nordpass to replace another password manager. The trial was disappointing. The Chrome add-in just did not work. Customer service is slow and other apps worked flawlessly so didn’t want to waste more time on a trial. It happens. Would have just left it at that but when I went to delete the account and data, Nordpass doesn’t let users do that automatically,. You have to contact them. (They say it works from IOS but there was no option to delete as shown in their instructions), So I contacted customer service. FOUR email exchanges and they have yet to honour my request. They keep asking if I’m sure and the last email they said they are looking into it! What’s to look into? Beware of a company and app that forces you to contact them to delete your accounts and data and then won’t even honour your request in a timely manner. This is poor business practice. I don’t believe all of the positive reviews here. BEWARE they will waste your time and hold you and your data hostage if you sign up,.TrentinvanVersion: 3.23

App ok but support is horridApp is somewhat functional but having lots of glitches between glitches causing full mobile sign outs and issues with the standalone extension. The support is really awful, you’ll get a new agent with each reply in email and they won’t read what the prior one had said and ask the same questions multiple times or ask things that are nonsensical or have been ruled out out in prior emails. It feels like you’re talking to a bot and not a human. 12 emails later I’m told “oh it’s a known issue” why did it take 12 emails from all those different agents to tell me that. Soured me completely looking elsewhere now for replacement app..CdnstudentVersion: 3.43

Login required frequentlyEvery 2-3 days the extension will randomly disconnect and then you have to go into nord pass and re-login through the web page. Problem is that if nordpass is your default password manager you have to manually go into google or keychain to retrieve your nordaccount password (since mine is a 22 char random password). This is extremely annoying when you need to need access your passwords right away..Maestro416Version: 3.43

Sign in every timeEvery single time I use this app now I have to sign back in using my master password. Why does it not remember me?.SwagmanjenkinsVersion: 3.43

Good overall, butI have to reinstall the app every few days because the extension gets somehow disconnected from the app and then the app just hangs on a blank screen after that..0oMr1o0Version: 3.43

GlitchyAutofill on iOS works less than 25% of the time successfully. Also logs me out daily..Lolz$$5$!7$65764775Version: 3.43

No chat help - live agent - providedAs above.Donnab5859Version: 3.43

Paid for nothingI signed up and purchased the subscription but it didn’t appear anywhere and doesn’t even show up in “my subscription” in the App Store, must have been some sort of glitch…nord plus charged me the full 2 year term and it didn’t install on my phone….$PIDER JAMEZVersion: 3.42.1

Terrible companyBeing charged for nothing and can’t stop it!!.Beachhouse ChefVersion: 3.42.1

TürkçeTürkçe dil desteği verilir ise uygulamadan daha iyi faydalanırız.MarttMcflayVersion: 3.42

Works but not device friendlyHave been using this for an year. Works great on laptop/mac/iPad. As soon as you come to iPhone, it justs breaks. will only suggest you saved password, that also not all the time. forget about new apps saving password.JustAnotherReviewer24Version: 3.41

NightmareNobody to call for support. They want to chat or email only.Drache AnsuzVersion: 3.41

I thought it would simplify workflowSo many password issues- I give up. I bought Nord pass to help manage passwords but it just made it more of a mess..CarrieanneartsVersion: 3.40

ReviewI’m giving you 2 stars because your app it’s not very people friendly, to a person like me that I’m not very good at understanding computer terms and such your instructions or information it’s not of much help to me. I never know what to do with your instructions..Style +Version: 3.40

Need passThis product is hard to use.Canadian frustrationVersion: 3.40

Comme-ci ... comme-çaDifficile à faire fonctionner.Decu1970Version: 3.39

NordPass sucksNord pass is just terrible even when you subscribe you still get banners and notifications to sign up load of restrictions use iCloud keypass and it’s free..WoopauVersion: 3.38

Black screen of death, Used to loveIt doesn't open either on my iPhone (15pro) or desktop for a few months now. Tried uninstall /reinstall and everything else I could think of. What's going on?! No more updates? I got the current version....Dryade24Version: 3.39

Worst. No support. Can not import password from other password managers.Can not import password from other password managers. Does not offer to fill in automatically..RAJASINGH2020Version: 3.36

Warnings but no accessImagine getting data breach warning emails and then being told “something’s wrong, try again later” when trying to access the breach report. For days, with no path to resolution or how to identify or fix what’s wrong. Disgustingly inept.RufhvncmdkfjvncVersion: 3.35

I have no idea how to make this work?I would prefer to use it on my laptop but it doesn’t open. It shows a blank rectangle the size of an iPhone. I can’t login to it. It opens on my mobile but I don’t use it for browsing, email or anything else. How do I fix it?.G oycoyxtxtVersion: 3.34

It was working till it was notWorked for a few months then logged me out and couldn’t get back in ….Bluebird _ VancouverVersion: 3.33.1

I think its goodVery difficult to understand the steps. I think it will be good once I figure it out..Movie Buff 66Version: 3.31.1

No email masking on IOSNo email masking feature on IOS, they only offer it on their extensions..John82727Version: 3.31.1

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