Sonos Customer Service

Sonos Positive Reviews

Sonos still SonosI see the hate and love relationship here. The transition between the old and new app definitely messed some people up but not for me. I don’t know how people’s speakers were lost during the transition, but I can only think of it being a WiFi issue or user error. As a person who works in people’s homes, I can say most of the tech issues are because they don’t know what they’re doing. I mean, it could be the app but I’m just saying. I wasn’t able to update to the Gen 2 app because I was still using a ZP80. I had no idea. At first, I thought my whole entire system couldn’t be updated because Sonos called all my equipment old. This made me angry, knowing all my Sonos from barely a year ago is on a decline. Then I noticed that I was able to check the “compatible” equipment, to which is told me my very old connect was the thing holding me back. I removed it and now all my Sonos is under the new app. No issues with the app or speakers of course. I guess what I’m saying here is Sonos poor communication and stating “anything before May 2020” is considered gen 1 is not only inaccurate it makes people think all the wrong things. ALL my Sonos works with the new app, old and new, just not my Sonos Connect from 2015. It still works with the old app, however. Sonos needs to rectify this with their consumers..Tommy BecksVersion: 12.0

Buggy, buggy, buggyFigure it out gang! So frustrating. App won’t connect to WiFi, even though every other app on the phone works fine. Won’t allow me to submit diagnostics because of the WiFi problem again. Set alarms sometimes work, which is worse than never working. I’ve been late to work because I was relying on it to wake me up, like it had done consistently for the past year. How do I trust this thing again? Bad lag from the time I pick up my phone to the time I can turn up/down the music or change the song. Sometimes I have to wait a full minute. Website says I can continue to use the S1 app with my old equipment if I prefer, but somebody’s lying. Since I signed on the the new app my equipment is now listed as incompatible. TV sound still connects, and I can manually turn on the last internet radio station I was playing on the app, but I have to use the buttons on the speaker and I can’t change the station. Update: After several days and repeated attempts to delete and reinstall the app I appear to have regained control. How long will it last? Pins and needles! The excitement is excruciating. What to expect from here is a question I cannot answer..PJ PfunkVersion: 12.0.2

Can’t handle the bugsWhen the app works, it’s the same as the previous version. When it doesn’t and speakers disappear mid listening session or suddenly you are “Unable to Connect,” it’s infuriating. God forbid you want to switch stations or songs... you’ll undo anything you fixed the previous day. There can literally be sound coming out of a speaker and the app will be unable to see it. The issues are resolvable (you basically end up re-adding the speaker... sometimes 3-4 times), but it can take minutes to up to 30 minutes depending on the situation-it was a 20-minute fix session that prompted me to finally review. That wouldn’t be so bad, but it happens EVERY SINGLE DAY. Only the days that I only listened to one thing on one speaker have I NOT had an issue I had to fix. I don’t buy the user-error arguments here. I never had issues like this with the previous app/firmware, and my WiFi config is exactly the same. If there’s a universal cause that is my fault, great, tell me what it is, and I’ll fix it. This app was not ready for prime time. The number one development rule in every software company I’ve worked for is you can’t break your existing customers. I love SONOS, but I feel like I’m driving a Ferrari with two flat tires at the moment..Dan NHVersion: 12.0.5

None compareThis is hands down the best whole house system money can buy. Not only is the system set up room to room probably the easiest plug and play system I’ve ever installed, but the sound is incomparable. Over the years I have built this system with every product offered, Stereo paired Ones in each room, the garage and the porch, the Arc and Sub with Ones as surround in the living room, stereo paired Fives in the sunroom, and a Move for the deck and yard. My house sounds like a concert hall I kid you not. I absolutely love walking room to room and outside with music following me. That has always been a pet peave of mine with traditional stereo systems, listening to a really good song, have to leave the room and not being able to continue listening to the same song. Sonos has made that ancient history. The really blow you away thing is they are all controlled by the super simple to use app. Not only can you control the entire system with a finger tip, you can individually control each room. Just incomparable, these guys have figured it out. There is nothing on the market that even comes close..Sonos convert.Version: 14.4

So Many Problems with S2 appI have had 13 sonos devices sense gen 2 came out, like 3 plus years. Everything worked perfectly never a problem. It was easy to add a new product. Perfect. I even had it on the 5G of my dual band network. Then S2 upgrade happened. I have speakers disappearing. I have some of my speakers showing up on different networks. To add a new device forget it. It is such a non friendly user process. I read that sonos does not support 5g. Ok so I tried to change networks to my mesh network. I thought I got it. No I can’t get my play 5, playbar or sub to work with the rest of the system. I have restarted my system, reconfigured my router. Nothing had worked. And depending on the phone I use different devices show up on different networks. I hope there is some improvement to the app, because this has taken way to much time to try figure out. I just want my perfect sonos system back to enjoy all over the house and backyard. Update Ok I am going to give it another star. After discussing my issues with a friend he recommended using my orbi router only. Once I went from 3 networks to one the devices went to one. After a day it seems to have smoothed out. Updates can still be a problem takes a while. I am still not convinced of the stability but we will see. At least I have everything set up like it was..Hafa2winVersion: 12.2.2

Should’ve Listened to the ReviewsI disregarded all the bad reviews and thought I’d take a chance, now my devices are in a perpetual state of ‘updating’ 😡 ... I’ve usually been able to get the previous Sonos updates to go through, but not sure what’s going on this time, not happy with their upgrade attempt and having to put up with all the ads in the recent releases. I gave their new music service a try as well for which I was hopeful, but it left me very unimpressed. I’ve always liked the Sonos devices, but not happy how they force you to upgrade leaving their older devices useless! I’ve been a faithful Sonos user from the beginning, but now I’m considering other options! UPDATE - Cancelling and cycling the devices that were paired with subs and surrounds seemed to allow me to finally update all the devices, so adding a few stars, still had to add each device separately one by one. The new look feels a little better with the colors, but overall don’t notice much difference in the layout, feels like they just want to make sure you log into your account so they can keep an eye on ur devices and music habits so they can push their own service, which isn’t bad, but doesn’t let you skip songs which just about every other service does..Zuey2000Version: 12.0

Sonos the only way.I sell Sonos to my clients. In a smart package with Lutron, Ring, and either Emtek or Level for their smart locks. I used to sell Control 4 for all of those, and it is twice to three times more expensive than all of the above mentioned vendors combined. And Sonos just always works if you have good Wi-Fi. Which is true of all the smart products I integrate for customers. I know the forums that have a few people with issues that don’t get resolved. Buy in my experience of 10 years with Sonos, it almost always is Wi-Fi issues or how the network they have is set up. So, I rely on Sonos so that I don’t have to get calls or service issues. And above all my customers love the App. Usually it is their favorite or at least top 3. At home, I have an Arc, rear Ones, Sonos Sub, and it sounds as good to me (I know I’m not an expert on sound) as some of my clients $200,000 media rooms. For $1900. Until I see something better on the market, and that makes sense for my customers, which I haven’t in over a decade. I support and love Sonos!.Chuck SpiersVersion: 14.12

App updates should be tested better prior to releaseI love the sound of my Sonos system (Beam, 2 x One and Sub). I bought it two years ago when the Beam first came out, while I love the system, I have a long term, ongoing love/hate relationship with the app. EVERY time an update is pushed to the app, I have connectivity issues for weeks, sometimes months. I am a tech savvy person, I fix my parents and friends electronic issues regularly, but the issues with the system and app are app specific. This latest update has asked me to “find” my system (unplug each device and reset the router), I have, it worked and the next day, it’s magically gone again. I have received emails from Sonos asking if I wanted to beta test and I didn’t respond for this very reason, if I have ongoing issues when they update the app when they think it’s good, why would I want to experience issues more frequently. Sonos, you have wonderful equipment, get a better software development team, your app is entirely too buggy on a long term basis. Thanks..LMPS23Version: 13.0.2

No sweat upgradeI had my reservations about upgrading after reading through the reviews. So I did the research, confirmed compatibility of the products I have; Sonos one, play 5, connect, boost. All were purchased in the last few years and were compatible. I downloaded the app and ran the update. It took less that 5 minutes and my system was back online. The app upgrade left the S1 app installed, not sure why since it no longer works after a successful upgrade. I’m also not a fan of the interface color but maybe in a future version we’ll get the option to change. I did have one issue with the app. I ran the update from my iPhone X with no issues. When I tried to install S2 directly from the App Store on my old iPhone 6 that I use as a dedicated controller it froze at the splash screen. I realized you have to accept the terms of agreement but direct install did not offer that step. I had to remove it and install from the S1 controller. Only then did I get to accept the terms of agreement and app loaded normally. Overall, an easy upgrade..OldFlatTopVersion: 12.0.3

Best portable speaker everI love using the Move outside in our front yard, on our patio, and in the house, too. The sound is great, the app is wonderful, and the connectivity is better than I’ve ever used. Being able to use the app through wifi is such a relief when people are over or you just want music. No phone call interruptions, no alerts from apps on the phone - just music. And such a great way to do it. I put the app on my wife’s phone, too, and she can now change the music whenever she wants. She has never used a music app with less frustration. Whereas she is not technologically inclined, the app is easy enough for her navigate and find exactly what she wants. So, less stress for me, too. Honestly, we haven’t even used the Move far enough away from the house to need the Bluetooth, but I know it will sound good when we do. We are already thinking about getting another Move for the house. Highly recommended, especially when using through wifi and the Sonos app..FlyinggimpVersion: 12.2.2

New app is very buggyThere are so many problems with the new app that I don’t know where to begin. 1. The app doesn’t see the TV sound bar reliably. 2. Frequently you can’t play any sources other than Sonos radio 3. Sonos radio has people talking between tracks, very annoying even if they were to be clever 4. Sometimes the app just spins when you open it. 5. The app often forget stereo pairs and I need to set them up again. 6. The support self service just takes you to a page with all the information they think you need but it is never there. It would be better to have a workflow that would progress based on answers to questions around problems like the ones above. Update: The above comments hold and now I updated to a Sonos port to add a Pro-ject 1 turn table which needs to be grounded. The port doesn’t have a ground which puts my very expensive and high quality speakers at risk. As alway great idea with fatal flaws. If you do go Sonos maybe don’t have a system as large as mine (port, bridge, move, roam, 5.1 surround plat bar, two other stereo pairs, a play3 and a play5. When the whole system works, it sounds great..Mrmarcos2020Version: 14.4

Either a buggy app or a bait and switch tactic from SONOSSo I have been happily using the old SONOS app since we got our system. We have an old gen 1 speaker 5, 1 sound bar, two speaker 3’s, 2 boosts and 2 moves. When I went to upgrade the original SONOS apps looked at my system and told me the ONLY piece of equipment that was not compatible with the new app was the old speaker 5. So I removed it from the system exactly as directed, downloaded the new app and when I fired it up it told me my 2 boosts and my 2 speaker 3’s were not compatible (so only my 2 moves and the sound bar are compatible) which is NOT what the original SONOS app told me. So either the new SONOS app is wrong or I have to update virtually all my hardware to use the new app (which sounds very much like bait and switch to me). Back to the original app. Very disappointed that the the new and old app don’t agree as to which of my components are compatible. For what I pay for SONOS components I expect MUCH better than this..EntnutVersion: 14.4

A great experiencePaired with a phenomenal sound system, this app gives you access to numerous different music apps, your TV and much more, making it work seamlessly with all voice assistants and with its very own assistant (which in my opinion is the best way to control the sound system, with a very reassuring and calming masculine voice). The app has very elegant graphics and does not crash at all (in my experience). There are many options for personalizing your sound system both as a group and individually, speaker by speaker and for different uses too, such as for watching movies or listening to music. This is without a doubt the best option out there for those who care about sound quality and interoperability. Sonos knows what it’s doing and just keeps on improving on it. Five stars for sure, I abandoned all my HomePods (I had many throughout the house) but one (which I use as a home hub) and replaced them all with Sonos speakers. No-brainer..GabrielRSRochaVersion: 15.4

S2 Sonos app is buggy and unresponsiveIn general, I am a big fan of my Sonos speaker system, and I found the previous iteration of the app to work consistently and well. I only had to replace one piece of hardware in order to switch to S2, which I did relatively happily since I’d gotten years of use out of the system and understand that companies can’t support hardware forever. However, I’ve been really disappointed by the new app and/or S2 platform. When I try add or remove speakers to/from groups in the app, I get frequent error messages. Restarting the app sometimes helps, but usually I have to keep trying 5-6 times before I am successful. The app also freezes periodically. Probably not an app issue, but streaming overall is less reliable, with much more frequent drops. I haven’t changed any other aspects of my home network, so I attribute these issues to the new S2 platform. Unfortunate and frustrating given my large investment in the Sonos ecosystem and excellent experience with the previous generation of the platform. Hopeful that the new platform improves over time, but irritating that it wasn’t more stable when released..TFDH63Version: 12.0.5

Stand by the devices that have trouble.Everything went smoothly for me. I checked the hardware comparability list which clearly listed the play5: gen1 and a few others that wouldn’t be compatible, no problem I just have the playbase and bunch of play1s. Downloaded the app and proceeded to push the updates with several notices of errors however I waited about 5-8 minutes and most of them finished updating on their own. Two play1s failed and when I tried them again only the ones I was immediately next to would finish. I don’t know if its that they are using our phone’s Bluetooth but I did get a notice asking if it could use it prior to the update. So that’s my advice check the compatibility list, stand next to the trouble speakers while attempting the update and you may have to try several times. 4 stars only for the update process but as far as functionality almost identical to Sonos S1 so far..DuaceVersion: 12.0.1

App is lackingFirst, I have had Sonos products for several years and have found them to be excellent. Second, I am a software architect by trade so understand technology very well. But the app that supports the hardware needs work. I can often find work around s in the community but that shouldn’t be needed. An example of this is that with the new generation of speakers you apparently must purchase the ‘connect’ hardware or go through a reinstall of your speakers almost daily. Since this is the case they should offer this at a huge discount, and make note of this need on website. Second, if one or more speakers was ‘dropped’ due to wifi and you inadvertently start playing music you won’t easily be able play including the dropped speaker, even when it had been re-added, the app restarted, etc. the option to select speakers doesn’t pop up. Any help has to be through a search on website or google. As I said the user community has workarounds for several issues but this should not be needed..2much42littleVersion: 15.5

Simply the BestDoes it seem hyperbolic to say SONOS is one of the best investments I’ve ever made? Maybe. But is it true? Heck yeah! I use all my speakers every day, and the SONOS app makes it all possible. Using the SONOS app, I can seamlessly play different music for different people in different rooms using different accounts like Apple Music, SoundCloud and Sonos Radio; I can unite the speakers to play the same in all rooms; I can use voice control when cooking or other activities make fidgeting with my phone a challenge; and I can switch from music to movie watching, giving my den theater-quality audio. I can even take my waterproof SONOS Roam into the shower with me for a much needed wake-up jam session (or to get the morning news OR to continue the Audible book that kept me awake too late the night before). For mediaphiles of almost any sort, SONOS speakers — and the app that makes the magic of SONOS all possible — are indispensable..ThebrocktopusVersion: 14.10

Sound Quality seems betterAfter reading many of the reviews I decided to upgrade to S2 when I had some time to spend troubleshooting. The process went super smoothly and took less then five minutes. I did make sure before upgrading that all my equipment was compatible with S2 because using 2 apps to control only some speakers on a particular app would be a showstopper for me. My home network being quite good might have contributed greatly to my success, I have all ubiquiti UniFi equipment running my network basically commercial equipment, App seems to have a quicker response with the speakers and sound quality has improved. I would like for Sonos to have a dark theme option for the app but the white background is not a dead breaker. If you choose to upgrade I hope that you have the same results as I did and not deal with some of the nightmare stories in some reviews that were posted for this app. Good luck!.TimFNJVersion: 12.0

Transferring OwnershipOverall good app minus one important feature/setting…transferring ownership. There is no way to transfer ownership of the Sonos system without I’m putting the new owner’s credentials. Why in the world would a new owner of the system want to give me their password??? You should be able to transfer ownership by only having to type in their email address, and then they should be able to achieve ownership themselves without giving out their passwords. On the Sonos support pages, it does indicate you can do this by logging out first, but it doesn’t work. When you attempt, the app only guides you to log back in and then starts over with requiring the password of the account you are trying to transfer to. I even tried resetting the app and also deleted and re-installed the app. In disbelief, I contacted Sonos phone support only to have them repeat the same processes I had already done on my own and taking up 45 minutes of my time with no solution. This needs to be fixed!.CharlestoncustomservicesVersion: 15.5

New App is AWFULI admit I tend to default to new versions of apps, so shame on me for not researching S2. But MUCH bigger shame on Sonos for putting this app out in the world - especially when people are at home more than usual due to an international pandemic - when it has so many shortcomings. I chose Sonos years ago and have loved it because it’s not Bluetooth and my music doesn’t get interrupted every time I receive a text or phone call. But this new app is about to make me rethink things. I CONSTANTLY have to refresh the app, unplug my speakers to test everything or both. And even that doesn’t fix the problems. It will literally disconnect mid-song with no explanation. And tries to blame it on my WiFi. I worked from home even before COVID, so my internet/WiFi is NOT the problem. And now, when I try to go back to the old app, it tells me my system isn’t compatible. I’m beyond infuriated.....Alice in PVersion: 12.0.1

Sonos...thank youI did a lot of going and back and forth before I bought my first Sonos speaker (and now the owner of many) because I had always been a Bose person but after reading more on how far Sonos was ahead on WiFi connection speakers I decided to buy the Sonos (not to mention the aesthetics of the Sonos are nicer) - later I started becoming so disappointed in the compatibility of “old” speakers that I had paid a lot of money on with my new speakers and the app with the new ios updates with all of the extra steps that I now had to go through - I called Sonos and was advised this was not going to change - then one day out of nowhere it did change and it was as easy as before - now with this new update to the app it is even better and just has even a nicer look to the screens - thank you Sonos for doing the extras to continue to make the experience perfect - love my Sonos!.RoNIN5INVersion: 12.0.1

Sonos speakers are expensive but you get what you pay forSince I was a kid I always wanted a nice stereo speaker system. I never got one until I started out buying Sonos products. I start with two sonos play speakers which sounded amazing but eventually I wanted more bass. So I got the sub. Amazing room filling sound. Then I wanted surround in my home so I got the sound bar, not the arc but the lower one.(though I still want to buy the arc). Then I needed some speakers for my garage to work out… I got 2 play 5’s. Then I wanted some outdoor sound so I got 3 more play speakers. ( I never leave them out. I bring them in after every use). I am not rich. I bought these over the course of many years and loves them every step of the way. I can wait to get the arc once I save up enough for it. They are definitely pricey but if you love music the price is well worth it. I’ll never buy anything else..JjpipitoneVersion: 14.14

New app has destroyed Sonos SystemCompletely unreliable! Sometimes it works sometimes not. Sound drops from some speakers randomly. Went for there days not being able to choose music so the system simply could not be used. If you don't choose music it won’t work. My wife and I could control the old system flawlessly from either of our phones. Now, the phones conflict. If one is using the other can’t make any changes. The thousands of dollars invested in this system is essentially lost on a totally unreliable sound system. My frustration is quickly becoming anger. Soon I’ll be demanding my money back for all ten of my speakers! The problems started a few months before the new release. I suspect that they were affecting the old app while working on the new one. This is a serious problem. Would rate it less than one atar if I could..GejlpVersion: 12.0.2

Seamless So Far...This has been a seamless upgrade for me. Took about three minutes to upgrade. All you had to do was download the App and it detects your system on the network. The rest is history, including the old S1 App. Also, I don’t get the clamoring about all the new features and that this is just lipstick on a pig. The upgrade here is intended to manage a lot of the things in the background and enable all the new products with the next generation software. If you’re having issues connecting then perhaps it’s your network or internet. Overall it just worked when I downloaded. All my speakers work great still and it was glitch free so far. I think people take for granted how hard this stuff is with their 1 and 2 star ratings? How can you rate an App one star if you haven’t even tried to use it? (There are several reviews that give one star but then go on to say they haven’t installed it yet)..Roberino DelamigoVersion: 12.0

For my nosy neighborsI live in New York and the walls are paper thin in all apartments. So I originally had a beats beatbox speaker . it was loud enough but if I maxed out the speaker you’d hear the bass more than anything . I wanted something that I could hear the music clearly . I was tired of my neighbors listening to my every conversation and then repeating my business to any who would listen . so my brother got me sonos 1 speaker (not sold anymore) but when I tell you my neighbors hated me !!! I loved it . I played music all day and night . then I got a sonos second generation for my bedroom because they could still hear my conversation from the back of the apartment when I found out the speakers sync to each other and I think I almost cried .BEST INVESTMENT EVER !!!!!! And the music sound amazing ! So clear and it’s so loud and if I have both speakers on at the same time it sounds like I’m at a concert ..Global sonicVersion: 13.1.2

Absolutely abysmal.To be frank, the previous app was far superior. Connection issues, recognition issues, control issues, factory reset to recognize components. The list goes on. Change for change sake is not change. Its job justification. Make the previous version resettable until you sort this out. It’s works than Air BNB when all your looking for is a location not a booking calendar..KeepershinyVersion: 80.00.08

Great when it works, frustrating when buggyIt’s frustrating that the system seems to be temperamental. There is no pattern to the inconsistency of when the app can find the speakers and when they cannot connect..JL and KBVersion: 12.0.5

No in sincNew app doesn’t work as well.Follow nooooooowwwwVersion: 12.0.5

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 85.01.2

Sonos Negative Reviews

Was perfect 5 years ago, recently ruinedI’ve got at least one of every speaker sonos has to offer. Most of them I’ve had for over 4 years. The speakers are incredible, I love walking room to room and hearing the songs play without missing a beat. My wife also used to use the alarms to wake up for work in the morning since we had 2 in the bedroom and she sleeps so hard. This new update and new layout has ruined the Sonos system. The alarms were impossible to find to begin with and now they don’t go off at all. Choosing what rooms to play music and where to play from TV is impossible. The music skips and in some rooms just stops playing in others. What used to be a perfect listening experience has been turned into more hassle than the thousand + dollar system is worth. I’d rather listen to tv on the tv speaker and play music from my broken iPhone than have to fight this app to do what I want. Who on earth made the decision to recreate the wheel? The app was perfect, easy, and everyone understood how to use it. Now it’s impossible to navigate and half of the system is useless. Alarms don’t work, music won’t stay on, rooms don’t pair like they used to… whoever signed off on this mess needs some unpaid leave to think about what they’ve done to their consumers. Maybe alone on a room with the sonos app and system so they can experience the same displeasure us regular people are having. Put it back to normal. I want to use my speakers again.BigbroT11Version: 80.04.04

Spectacularly BadThis is one of the worst apps I’ve ever had the displeasure of using. It’s unfortunate that Sonos, more than Apple ever did, holds you hostage to their ecosystem if you want to use their product. I enjoy their speakers quite a bit; however, this app makes the listening experience incredibly frustrating. It constantly disconnects and forgets where your system is, cuts out intermittently, and the interface is extremely clunky and time-consuming. For instance, while using Audible in the app, there is no search bar, which means you have to scroll through your entire library to find the book you want. Same goes for Pocket Casts. I scroll through dozens and dozens of podcasts to find what I’m looking for. Yes, there is a very hit or miss search bar for your connected apps collectively, but it just seems lazy not to have such a basic feature for individual apps. I don’t understand how anybody could rate this above a couple of stars at most. I know some people will say the alternative is to simply use airplay, but that never seems to connect well either. Recently, Sonos has been advertising a forum for listeners to give feedback on their new speaker line, which they seem to have put much time and energy in to. If only they would do the same for their garbage app, we might get something better. *update re: newest version I really thought this app couldn’t get any worse, but sure enough, it did with the new version. There’s even less functionality now..Lowell62Version: 80.00.08

Sonos continues to take away featuresI have loyally purchased Sonos products for the last 10 years. I have over 20 Sonos speakers. I would not recommend buying Sonos at this point because they are updating their app in ways that make it so you can no longer use your speakers or services in the same way. Within the last year I just had to repurchase multiple speakers that had nothing wrong with them because Sonos updated their app and no longer supported the speakers. Now with the newest update Sonos took away the ability for me to listen to my own music library in the app. Which is what they advertised as a function and convinced people to buy theses systems for during the last 10 years. This app update inherently changes the function and use of these speakers. Even if you want to purchase Sonos speakers for streaming music I would caution you against it because in a year when they decide to “update” the app they may take away a feature you bought the speakers for in the first place. The last 2 years of Sonos decisions has made this customer change from a very loyal customer who recommended the product to everyone to one that will do whatever she can to warn people about the issues of this company. The speakers themselves are great and not the issue, but the obviously lack of client relations and the ability to completely change the function of a product their customers purchase is not worth the cost..Elizabeth3bgVersion: 80.00.04

Never AgainFinally gave up and ordered another full system from another company. After two years of chasing a signal around, speakers never working properly, and a horrible app, I’m done. I own Gahanna Tattoo and we have over $5k in speakers that no longer work. When we bought them less than two years ago, they were fine. Progressively, they’ve gotten worse to the point where they are unusable. The speakers turn on and off for no reason, sometimes only one playing. I’ve disconnected and factory reset multiple times. We have the boost. They are on a dedicated, password protected WiFi channel. Nothing works. Absolute garbage app has ruined the entire product. They have lost a customer who has spent substantial money with them already. We are now stuck with these bricks of worthless plastic. If the pieces of junk worked, we would be stuck with a very limited app. Sonos insists that you use their app which is garbage. You can’t even build a playlist any longer. The volume response is beyond terrible. There is no normalization of audio. The interface looks like hot trash. I will never buy another Sonos product and I will discourage anyone from wasting their money or time with them. It is shameful that a company would update their product and effectively render thousands of dollars in purchases useless. We can’t even sell these because I actually have morals, unlike Sonos who continue to peddle worthless products..Prince of Darkness 666Version: 80.01.11

App simply does NOT workFew days ago I received notification to update Sonos App on my iPhone. After updating the app would not recognize or find my arc speaker. I followed various instructions on Sonos website, reset my speaker, removed and reinstalled the app on my phone, reset my wireless router among other things. None of these worked and the app was not able to find my speaker on my network. I even checked my wireless router and saw the speaker being connected. I then used the Sonos website on my Surface Tablet, signed in and bingo, it recognized my speaker and was able to play all my music using the app from Sonos website on Surface Tablet. Then I called Sonos helpline and after 128 minutes I was connected to a tech. Specialist who was extremely helpful. We spent another hour with me and guided me through various options and connected to my system to run diagnostics. I reset my phone network settings and the wireless router to no avail. At the end he told me Sonos does not guarantee that the products can connect over wireless networks 😏, only with cable, DSL or fiber optic. It seems like Sonos is not able to fix the bug in the new app thus backing away from standing behind the product. It is really disappointing, but I suppose I will try to use the Surface Tablet for now and if it proves cumbersome I just return the speaker and buy another brand. I still have two other speakers that I have not installed and will return them too..World Traveler321Version: 80.00.08

Average Sound, Frustrating User ExperienceI really want to like this system, the concept behind it is convenient and easy, however the execution falls far short. The sound is not bad, but the enjoyment ends there. Like everyone else, they endlessly try to get you into a subscription, and if you don’t do that, your faced with 30-second commercials whenever you turn it on. I own lots of music, but this stupid system won’t let me play 80% of my songs, even ones that were purchased within the last two years from iTunes. What it chooses to play and not play seems very random, and is done under the guise of licensing and copyright law etc. These types of systems are built for residential home use, so I’m not sure why it gets so draconian in this area. But wait, there is more. The network routinely loses or forgets speakers in the network. I am constantly having to re-setup individual speakers within the system, because it fails to recognize them. Sometimes, this is a quick 60-second fix, using prompts from the app, but just as frequently, the situation is only resolved by restarting the router, or actually having to walk the speaker over to the router and connect it with an analog cable, a chore which can take five or six minutes. For a system that touts being plug and play and super convenient, it is rare that I can actually turn it on and just have music play. There is almost always some sort of troubleshooting I have to do, or workaround I have to perform..MonkeyattackVersion: 12.2.5

Terrible app, great beam!Too bad Sonos has to have an app(like everything else!) like we need more apps? Ugh! Anyway, the app is terrible. I just got my beam. My first sound bar recommended by my brother. The beam, great! Can’t say enough about it! The app? Terrible! I’ve only had it a few hours and the app has disconnected itself from the beam already four to five times! It does this every time I close out the app totally. I don’t need an app on constantly in the background! 🙄 Sheesh!! Plus don’t set your pair your remote (at least from dish) up with it. Otherwise you can’t turn the tv off n on!!?? Setting it back up, takes several steps! This is ridiculous! I mean, really, Sonos? This is the best you can do? Plus, Sonos wants access, if you add your music services to take away or change as they please? WTH?!! And what happened to trueplay? I know others are complaining online, there has been no news on that. I got two recommendations for the beam. My brother and a tech. But they forgot to mention the app issues!! So right now, I’m still on the fence about keeping this expensive (yet cheaper version of the arc) just because of a stupid, clunky app! This app, keeps getting less stars from me all in one day! Get it together Sonos! I’m using this on new iPad Air 4 if that matters. Not that they read reviews apparently. Since I see no reviewers have gotten a response yet! Enough said!.TamsharleyVersion: 13.3.2

Really poorly thought out integrations, no backwards compatibility, bizzare config stepsI was so psyched when I first started buying and setting up Sonos products. I wish I knew then what I know now. Sonos at its best is a really great thing - excellent sound broadcast anywhere across the house from any device. Sonos at its worst is a mystifying string of committee decisions that manifest in the form of really essential and basic performance requirements that are, for no apparent reason, complex and treated almost as afterthoughts. Why does S2’s automated configuration walkthrough recognize one of the brand new Sonos one modules I bought from Costco and not the other? A great mystery… Why does the manual setup process fail four times in a row? Another great mystery…. Why do I need to undergo some dance of the button pressing fairies to add the Sonos app to other mobile devices that are already authenticated on my protected WiFi network? I can’t really think of a good reason, and certainly no other smart home technology I use is quite so convoluted and awkward at the most essential of out of the box tasks. Part II - I can’t remember when the last time something I bought in a product series from a consumer facing company was not backwards compatible over at least a decade. Sonos? Forget about devices they sold you two Christmas’ past…. Might as well be from another planet. Some decisions made here that consumer protection regulators ought to be keen on, if you ask me..Harpster111Version: 13.3.2

Lots of hype but NO betterApp aside, SONOS is a great product. The sound quality is excellent. Plenty of product offerings to satisfy most audio needs. The App is terrible and only getting worse. Have seen a good amount of noise around the new app update (emails, etc). SONOS should spend less on hype and more on quality UX. App is difficult to navigate. More ‘clicks’ required to move across various functions. Volume is STILL not adjustable using the iPhone volume controls. Maybe invest some time with Apple engineers and figure out a fix for this. Controls also do NOT appear on Lock Screen. If there is a way to do this, it is NOT easy to find. Once I get the app open and actually find the zone I want to play along with the music source….the screen always has significant delay showing what’s currently playing and what is actually playing. Overall not happy with the current app. Overall responsiveness for the app is beyond terrible. Whether changing the music source on 1 speaker or a series of speakers, it takes several minutes for the change to happen. As far as volume adjustment….another FAILURE as it takes minutes for the volume to adjust after ‘tapping’ on the app. Where is the ZERO star review option? Another update. I’m not able to reauthorize one of my music services in the app (Apple Music). It’s just spins when I attempt to. Success to Sonos. Your S2 app was actually better..Morning PandoraVersion: 80.00.04

Sonos Dev Team, I hope you are listeningThe app update is almost unusable. Lots of new bad reviews are warranted. I have several Sonos systems and used to be able to go seamlessly to my different locations. Now the app acts like it has never seen my other systems and I need to reconnect sometimes several times in a day. I can no longer easily navigate to the music I want to play nor can I easily see or decide what is playing next. The app controls don’t fit on an iPhone screen for some crazy reason you can’t Read some of the buttons and you will need to back out several times just to find out where you are within the app. Anyone, including Grandparents and kids used to be able to jump on the system and easily use it. I now have friends family and employees telling me each day they can no longer interact or get the app to function. Is the volume now controlled by ai? Seriously it does not even slide up and down smoothly, it is almost like it is trying to anticipate where it thinks you want the volume rather than allowing you to move the volume slide on you own. I hope you are listening and you can steer the ship back to where it was heading rather than where you turned it. The new app is almost a deal breaker. This is coming from a Sonos lover with multiple Sonos systems and an early adopter and promoter of the system. Thank for considering this..DamsavVersion: 80.03.06

Is this a joke?Why does it seem like every time there is a new update, something has been taken away or the app just doesn’t work as well as it used to? Do you guys just sit in a room and ask each other, “How can we make our product less intuitive and more frustrating for our customers”? This app, and obviously your current business strategy, is the equivalent of “Tell me you want customers to stop spending thousands of dollars on your products without telling me you want customers to stop spending thousands of dollars on your products”. I love putting a big playlist on shuffle and then not being able to rearrange the songs in the order I’d like to play or god forbid I just might want to remove a song from the queue all together. You guys are obviously smarter than your customers because you don’t use or own your own products. Hey Sonos, which brands do you guys recommend for smart functioning audio equipment? Ironically I’m in the market for new headphones, any recommendations? Anyways, what was I talking about? Oh yea— the app is slow, buggy, and continues to drop features or leave things out. Specifically “Sonos does not and will not sell personal information about our customers”. Does that ring a bell? Thank you for helping me check another company off the list. It’s only a matter of time before I’m back to pen and paper and a Walkman..HemmedUpVersion: 80.04.04

Still awful after 4 updatesKeeps getting worse. Still have to force close the app every time to use it, including changing the volume. Now, they’re selling our personal information. May have to junk the speakers and go with a more reputable brand. Update 3: All this inconvenience just to result in an app that’s unreliable, glitchy and without the features (like volume markings) that the old app had. Still have to reboot the app ever time to use it. What a waste of time. Update: Even worse now. App won’t load 2/3 of the time. Have to force close the app, reload, and even then it often won’t load. Among other things, that means you can’t change the volume until the app finally loads. When it does load it’s incredibly slow - much slower than before they started messing with it. Every time they fix a bug, two more replace it. There have been two updates since wrote the review below. It feels like the developers ask themselves “how can I make this a worse user experience.” The should never have released this mess until they got it at least as good as it was before they meddled with it. Today’s update did nothing to fix last week’s updates issues. Stlll no sleep timer, still no volume markings, still cluttered Home Screen. Sonos, at least give us a way to go back to the old app..OkaruVersion: 80.03.06

Worst Sonos app incarnation of all timeThis is my first ever app review. I’ve been a Sonos customer for 18 years, 2 homes, over 20 zones purchased. I’ve praised this marvelous product to everyone that has asked me about it. However, the new version of this app has ruined an experience that, at one time, I thought was the best interface between by minds desire for music and the outside world. Simple, intuitive, and fast are words that once described the earlier versions of this app. Whomever was in charge of directing this new design, I’m sorry to state, should be fired. Directors: It is obvious that you didn’t test this software with a large enough group of users or you didn’t heed their feedback. IMO, this app should allow for the simplest and fastest way to access the music that I want to hear. Don’t try to make it feel like a social media app- this it is not. I should be able to open it up, access what I want and then forget about it. The way I have to currently stumble through this app is such a buzz kill. Get rid of the swipe down panes, they don’t work well. Leave features accessible from single locations within the app. I’m hopeful Sonos can bring this interface back to what it once was—seamless, intuitive, and a joy to use. Until then, navigating this app feels like trying to play a symphony with a kazoo..Smudge8282Version: 80.03.06

DisgracefulMost Sonos systems apparently worked perfectly until Sonos transitioned to this new App. Unfortunately, it has created numerous problems for many Sonos users ranging from extreme lag times, missing playlists, unstable and disappearing App features, loss of signal and/or devices up to and including failure to recognize an existing system. The internet, Facebook and other media sources are full of user accounts and complaints regarding this issue. Yet, others say they have no issues with the new App at all. Clearly, these problems surfaced after Sonos upgraded to this new App version and stability issues arouse. I have been relatively lucky in that my system is still recognized by the new App and, with most of the above mentioned issues present, it still functions. The lag times after starting the App are excruciatingly obvious and, if it wasn’t for the fact it’s present in my system, laughable. I’m sure Sonos is working hard to correct their acknowledged failure and the mess they’ve created with this change, but this should never have happened. I wish Sonos would offer the old App until they get this version fixed. Eventually, they’ll fix this. Until they do, based on my investment thus far, I and many others will have to be patient and wait. Hope it’s not too long!.Moleman55Version: 80.04.04

GarbageThe app is garbage, now more than ever. Significant delays doing anything (like, for instance, trying to navigate the awful UI), libraries randomly disappearing mid-listen and not coming back with no obvious error or other issue presented, the whole app soft crashing to an unresponsive state whenever the device goes into sleep mode with the ambiguous “Something went wrong…” error, significant delays between actions on the app and effects at the speakers (like turning something down or off) which is compounded by the aforementioned connection issues where the whole app just decides it’s not going to communicate with the speakers anymore. Essentially unusable, and subsequently renders many of the advertised features of the associated hardware moot as a result (good luck getting the speakers to work at all if you don’t have a hard wired source). Now? Now I can’t re-add my library, the button to “add” is inactive. Much like their whole ‘tune your soundbar’ doesn’t work either. Absolute rubbish. If you were thinking about getting a Sonos product and decided to check their app support and how it fairs first- do not. Go elsewhere, buy something else. This whole ecosystem hasn’t been worth the headache even before now, and with these ridiculous changes breaking everything it certainly isn’t any closer to being worth it..DillingerRadioVersion: 80.06.03

Don’t buySonos used to be a good product. I am a very long time user. However this new app has completely destroyed any joy in using this system. There are so many things wrong it is difficult to believe they couldn’t anticipate any of this. Impossible playlist management whereas we used to be able to add or delete songs from playlists easily. You can’t even move songs around in your playlist. Using the music library it is absolutely miserable to try and find artists, albums, songs etc because they got rid of the shortcuts to quickly jump to the alphabetical order you want - now you have to scroll through the whole list to get the one you want. I have thousands of songs because music is my life - being user friendly is essential and this is so utterly broken now I am sick with anger over my lost investment in time and money. They got rid of sleep timers and many other options. This new app is so BAD that I am currently researching how to toss the whole system and invest elsewhere. Honestly, just don’t support a company who can’t be bothered to be the slightest in touch with their customers. This new app is so awful that the only way it could have been designed and released is by people who don’t even use the product. If I could give it minus 5 stars I would..BrendaB_Version: 80.01.11

GO WITH DENON INSTEAD: Every SONOS update/patch makes it worseSONOS execs should be ashamed of the great reputation they’ve ruined; their entire, clueless C-suite should be exited, immediately. Considering the increasing issues with each update/patch, SONOS should be offering their products at 1/4 of the price. No joke, every time the devs TOUCH the app, 0 improvements are made, and more issues are created. This app is nearly, if not already unusable. Amazon/Google/Apple products work better than these “premium” products. Sound quality doesn’t matter if the products don’t work at all. Shameful on SONOS. I’ve recommended these products in the past to others and purchased MANY of their products myself for more than a decade. Denon HEOS is my new recommendation and what I’m replacing my SONOS gear with. SONOS have transformed from a company focused on quality and good sound whilst incorporating flexibility with music services, to making SONOS headphones (too little too late, Bose makes a better set) and SONOS radio; need I say more? Instead of making great PRODUCTS, they’re out to make great PROFITS. WHICH YOU AND I PAY FOR. CANCEL SONOS (the company, etc.) AND GO TO DENON. Stop buying their [SONOS] products and let’s see how quickly their moronic C-Suite changes their mind on direction once they have shareholders jumping down their throats. SONOS is a SCAM.Gerrard24Version: 80.11.39

Please allow a downgradeMy phone just forced an upgrade to the newest version of the app. Please allow me to downgrade to the older S2 version. Some issues I’ve already run into… - I can not add to a currently playing queue of music. I need to completely replace the queue. - The single search bar leads to so much more clicking! If I want a personal playlist from Apple Music I need to type the name (let it search all my services), scroll down past individual songs, look for playlists listed and then hopefully find my playlist. What was wrong with me being able to click the “Playlist” tab? - The single search is SO much slower than allowing me to first specify what I want (song, playlist, album, etc.) And it always defaults to showing me individual songs first versus the same named Album or playlist. I know this is a work in progress app. However, I much preferred being allowed to click back to the previous version. How is it an upgrade to take away functionality? Update: I have switched to AirPlay and the Apple Music App for all of my music playing on Sonos. This app is terrible! It’s slow, has a fraction of the functionality, and has made dealing with my Sonos speakers so frustrating..Aarn145Version: 80.00.08

Get readyIf you loved your Sonos system before, prepare to be furious. This app is slow, prone to bogging down and going unresponsive. And that’s the good parts. They prioritize feeding you ads for their products and trying to get you to listen to Sonos Radio over ease of use and control. One example: Upon choosing your music, you used to be prompted to select which speakers/where you wanted to hear it. Now, it starts playing on whatever random speaker(s) it chooses and you have to go back in to fix it. And did I mention how slow and prone to disconnecting it is? Just took me 5 minutes and 12 “try again later” messages to redirect music that started randomly playing in the bedroom where my wife was sleeping because I couldn’t pick the speaker before pressing play. They also did away with the percentage number for the battery gauge on the Roam, which makes it that much harder to know if you’ve got enough juice to take it with you. Do they realize how tiny that icon is? 10% looks the same as 30% looks the same as 50%. I could go on, but as someone who doesn’t usually bother to write reviews, I expect this is already too long (although I’m just getting warmed up, Sonos, if you’re listening.). Terrible job on an app that was working fine..Listener54591Version: 80.02.04

Sonos needs to kick up their gameI’ve had an old Sonos port and now a new one with 4 Sonos 1 speakers and 8 ceiling non Sonos speakers. The sound is great but for years I’ve had issues with my Sonos 1 speakers cutting out. I thought it was my wifi to the point of buying 3 google routers none of it helped. I reached out to Sonos but they just told me it was the wifi. I remember the days when they used to care and had great service. Now they just care about what new electronics they release. Which brings me to nothing is new about their app. It drives me freakin crazy that I can’t transfer most of my Apple Music to the app because I get a notification that I’ve taken up too much space. If I use my music to control from my iPhone it crashes at times. I have an iPhone 12. The app is nothing special and honestly if get it together by at least mimicking the music app from iTunes it would make life easier. The latest issue is that every time I open the app now my playlists never show up. I have to close and open the app twice for them to show up. There is a list of negative things about Sonos that I’ve just kept quiet about but now I’m over it. Improve the app and make it worth getting your expensive equipment. Can’t run them when your app stinks.SimonrocksVersion: 12.2.5

Can’t set it up. Won’t connect!!First of all, I am a HUGE SONOS fan. I have had Sonos products for almost a decade and have never had any issues with any of them. I preordered the new ARC sound bar and got it delivered on June 11th. Today was the first day I was able to get to it to set it up. I converted to the S2 app and the upgrading of my old system went very simple and smooth. Then it went downhill from there. My ARC will not complete the set up process. I start with adding a product. The app recognizes the new sound bar. It tells me to press the connect button and listen to for the sound. The sound plays....and then the app just hangs up and doesn’t finish the process. It comes up with an error and then says it can’t find the product and blames it on my network. Super frustrating. I have 10 other speakers and they are all working fine on the new app. What is really frustrating is when you realize you just spent over $900 on a new sound bar and have several thousand dollars worth of SONOS gear and they don’t have 24/7 customer service. It is Saturday and now I have to wait until Monday before I can make a call to customer service to try and get this working. I believe it is the new app that is to blame. I have never had this issue in the past with any of my SONOS products. Very Frustrating..ScoutinAZVersion: 12.0

The recent update ruined the seamless experienceI have had Sonos all through my house, for years now. My family and I enjoyed it so much I left a lot of my system at my mothers place when I moved out, and purchased new speakers for my house. I visit my mothers house several times a week to help her out with my disabled brother. My experience with Sonos used to be seamless when going back and forth between the two houses. Ever since the update I have to constantly re connect to each Sonos system when I go between houses. This might not be the most annoying thing for me if the new interface was intuitive. It is not, it is quite the opposite actually. Even though I’ve probably had to go through this process 20 times at this point, I have trouble navigating and still get confused on where exactly I need to reconnect. It is also confusing to just use the system in general now, the layout is counterintuitive and I often found myself having to spend more time than I’d like puzzling it out. I don’t understand why there was a need to so drastically change something that was already working extremely well! It wasn’t broken before, but it’s definitely broken now!.BobbybaratheonVersion: 80.04.04

App was perfect until 2024 updateThe updates made to the app this year have killed the Sonos brand for me. I have been an AV installer/technician for 8+ years and installed and used every single Sonos product at some point. I have also installed and used several other brands of network speaker similar to Sonos, including Bose, Heos, Syng, Devialet and more. For years I recommended Sonos over these other brands because even though Sonos doesn’t beat everyone in terms of audio quality-to-price ratio, their interface was idiot-proof. You tap the music you want to play, you tap the room you want it to play in, and there is nothing more to it. Sonos has gone from being superior to all of these brands, to a point where I can no longer recommend their product to anyone due to how hard the app is to use. It is glitchy, hard to navigate, slow, and needs to be reset regularly. I still own two Sonos speakers, a roam and a move, but I only use them as Bluetooth speakers now. Would it really be that hard to let people use the pre-2024 app interface if they want to? I am ashamed to even be the same species as the morons who got rid of the amazing user experience they used to have in favor of this terrible new app. Shame on you Sonos. Fix this..Man2217Version: 80.11.39

Unfinished productA nice new look and feel but major concessions with this upgrade and lacking important features. Search got an intelligence upgrade and that is great, but it’s smart and dumb at the same time. If I search Continuum (a John Mayer album), it’s cool and convenient that John Mayer the Artist comes up as an option, but very inconvenient that the actual album does not. Smarter and improved search should mean I get what I’m looking for faster, more intuitively. More clicks, taps and wipes than the last version to accomplish the same thing is the opposite of progress. Finding and playing the music I want is frustrating right now. And where the heck are “add to end of queue”, “play next”, “view album”, “view artist”. The lack of these features is a complete embarrassment to Sonos. Features that were present 9 years ago when I got my first Sonos product. Features that set Sonos apart from the simple Bluetooth connected products. Customization of my music queue and ability to browse an artist or album of a song that comes on via a “station”. I’ve read that they’ll be added later, and hopefully that rumor is true. But this version of the app had no business being rolled out without these features included..Lob7Version: 80.00.08

DON’T UPGRADE!First of all, I’m a Sonos fan. Have used their products for about 8 years and like what they have to offer. Sat down to watch a movie with the family and thought hey, there is an upgrade, let’s go for it before we start. Then spent two hours trying to fix what the upgrade caused and now have a worthless Play 5 first gen. First downloaded the app and then none of my products worked. Did a hard factory reset on one and got it to work. Then did a hard reset on my Sonos 5 first gen and was told it wasn’t compatible with the new ap. Tried to go back to the old Sonos 1 app but because my products updated, was told they were no longer eligible for that either. I deleted my current system and tried to start fresh but still couldn’t use Sonos 1 and the products wouldn’t work with Sonos 2. Had to perform a hard factory reset on all my products (10) and start again with the Sonos 2 app. And now my Play 5 is basically a brick because it isn’t compatible with the new system. I think when I bought the Play 5 it was like $400 and the only way I could get an input AV jack. I’m glad some folks were able to give it 5 stars and it worked for them. I wasn’t so lucky and now after reading the reviews, others may also be having issues..The missing limeyVersion: 12.0

Broken, stay awayTake a look at the Sonos subreddit and see what people are saying. Worked great for a few years, just long enough for me to invest several thousands in my Sonos hardware setup. App update in May rendered my entire multi room system useless by forcing every single play / pause, volume up / down request to the cloud and back rather than on a dedicated local subnetwork. Latency is horrendous when it works, but most of the time it just doesn’t. Try to play a song on kitchen speaker? Get ready to for some completely different track to start playing in your bedroom or living room instead. Try and pause it or change volume? Just not happening. You can go unplug the speaker though instead. 3 months after the breaking update, my system is still completely dysfunctional and all we got is an apology letter from the CEO, not even an option to roll back to the last functional update. This should be a cautionary tale for consumers on how a high end hardware ecosystem can still end up being turned into a lemon with a simple software update. If you’re reading this review because you just bought some Sonos equipment and are starting to set it up, do yourself a favor and return it..StephalexxVersion: 80.06.03

The app bugs will cost you hoursI have four brand new Era 100 speakers. I just updated this app and still have so many problems with speakers disappearing. If you have an Xfi Gateway router connected to Erro or other extenders don’t waste you time (me 3 hours). You have to call Xfinity and say, “Turn off DHCP Mode on each of every access point.” to even have a chance for your speakers to connect. BUT! even after that they will still disappear from the Sonos app. You physically have to touch a button on each speaker to MAYBE have them appear on the app. I cannot tell you how many times I’ve had to restore the speakers to factory and have heard the annoying syncing chime for them to not show up in the app. Ohhh let’s not forget how music from previous playlists that aren’t even playing on your phone will play, sometimes different songs on different speakers! Again, you have to physically turn it off on the speaker itself because it doesn’t show in the app. I really am thinking of returning all of the speakers and going with the older version. WTH were they thinking to release this and their customers the product testers? Even if all the speakers show up the app is so confusing and not user friendly..BirdingVersion: 15.2.1

Sonos ruined their products!The review from BigbroT11 said it perfectly. Sonos phone App and computer controller used to be perfect years ago. Sonos was king in big part because their had great easy to use and intuitive apps. I've been a Sonos user for 20 years starting with the ZP100. It was lauded by critics for its "ease-of-use". Well, fast forward to the 2020s and the computer controller UI jumps around like a nervous squirrel. Every time I jump back to the controller after being away from it, it resets back to top-level forcing me to descend back down into my music (I have 3000 albums in my collection)!! With the phone app, I don't even know where to begin. It's so convoluted I don't know where anything is anymore. Too much noise on the screen. What happened to the clean and simple interface? Sure I will eventually figure it out, and perhaps for new users, not used to prior look & feel, this new UI will suit them fine, but as others mentioned, for all the thousands of dollars I've sunk into Sonos over 20 years, I feel like I'm Sonos is nudging me to look around at the competition, something I had zero interest in doing that last couple of decades! Sigh..VbflwVersion: 80.06.03

Frustrating to use!The Sonos app is incredibly unstable and frustrating. We have three speakers: an Arc connected to the TV in the living room, and a Sonos One in a bedroom and another Sonos One in the kitchen. On any given day the app will drop one or both of the Sonos One speakers, for no apparent reason, when all the speakers had worked fine earlier in the day and appeared in the system in the app. And then … poof! One or both of the speakers disappear from the app … Unplugging the speaker(s) and rebooting it sometimes helps, sometimes not. Unplugging the wifi router (which is a pain to have to do) sometimes helps, sometimes not. And other times the app will simply be greyed out with nothing visible. You get the picture. Very frustrating … When things work as they should, the sound is a joy, particularly from the Arc. But man, oh man, the product interface and user experience is anything but friendly or reliable. I finally called customer support today and spent 45 minutes on the phone, but no joy: got the three speakers working and then 20 minutes later the two Sonos One speakers disappeared and the app was greyed out on my phone … Very disappointed and frustrated!.BaybikerVersion: 15.11

Horrible updateThe latest Sonos app update is one of the worst app updates I’ve ever experienced. Rarely does an update remove so many features that users find useful. Do you want to delete a song from your play queue? You no longer can do that. Do you want to add a song to your play queue? You no longer can do that. Do you want to rearrange the songs in your play queue? You no longer can do that. Do you want to queue up a second album to listen to after the current album you’re listening to finishes? You no longer can do that. Do you want to set a sleep timer on your speaker before you go to sleep? You can do that. Would you like your app to have difficulty connecting to your system such that it’s difficult to turn the volume up and down from your phone? Well, you’re in luck there because the new app is much slower and more difficult to connect to your system and adjusting volume seems to be very difficult from this update. My house is filled with Sonos speakers, and I love the sound quality and the integration of the music when moving between room to room. However, if the app does not improve, I will be looking to purchase a new system for my house..Matt S MKEVersion: 80.01.30

App upgrade is actually a major downgradeI’ve had Sonos products in my home for years and loved them up until they updated the app last month. The old app may not have been perfect, but it was fairly easy to use and had way more functionality than the new app. Why would the new app be more confusing and not at least have all the features of the old? I can no longer set/change alarms I’ve set to wake me up in the morning (must go to my desktop app for that); can no longer add individual songs from my music library/hard drive to the queue to create a playlist - can only save as a favorite or replace the existing queue (no more Play Now, Play Next, Add to End of Queue, etc.); the alphabetical jump points along the right edge of the screen have been removed from my music library list, meaning I have to now scroll through my entire library to get to the artist U2 (for example). Access to my personal music files is the main reason I invested in Sonos, and they’ve totally messed up the experience of sitting down and selecting albums/songs for a playlist to enjoy. I’m hoping the missing features return soon. If they don’t, I will be looking for a new way to enjoy my music..GW280ZVersion: 80.01.30

Love Speakers - new app terribleWith the update of the new Sonos app I would say my rating of the app went from 4 > 1 star. I don’t use a local music library like a lot of folks are upset about (rightfully) but the new app Home Screen is just significantly harder for my brain to digest for some reason. It takes a lot of brain bytes for me to figure out where I need to go for playing my few stations, changing the volume in different rooms, and moving between streaming, line in, and Bluetooth. Maybe it’s overcrowded? The volume control of different speakers just is not as good. Previously I would say it fell into the ‘it just worked like magic’ category but now it’s laggy, doesn’t stick (volume slider goes back to previous position), and harder to get right (the numerals are gone. It’s also significantly harder to tell when is playing on what speaker, I think mainly because is shows a preview image of the (last/current/??) station that way playing? Bottom line the system screen with all the speakers has music style images on all the speakers regardless of if any music is playing. I had to walk back in my house to see if music was coming out of the speakers because I couldn’t tell from my app..Stephen HeptigVersion: 80.00.08

PLEASE Fix the App!I spent thousands on a multi room Sonos system for our whole house this past winter. Replaced our older Bose setup after doing a ton of research. We were SO happy with our decision…until the new app dropped. There was nothing terrible about the old app, other than maybe clunky integration with Apple Music. The old app worked flawlessly with our system, all controls were seamlessly responsive and did everything Sonos had promised. Now the app doesn’t connect to our system 85% of the time. Constantly having to close it down and restart half a dozen times before it will connect. Controls are slow to respond, sometimes it locks up and they don’t respond at all. Try to start a song with only one room selected for playback, music starts blasting in three other rooms. It’s made what we thought was a great purchase feel painful. I guess the saving grace is that I opted for speakers that can do Bluetooth and airplay, but the features that we switched to Sonos for are now unreliable. Please Sonos, listen to your customers and fix this disaster. I don’t care about your new headphones so stop insulting us with marketing blasts about your new product until you make this right..TkokaydeVersion: 80.02.04

So much potential. I really want to love itThe app is cool but please add better playlist management. This is a huge L is this category. You aren’t notified if a song is already added to a playlist. Additionally, sometimes songs from a playlist are “no longer available” and you have to re-add it. And you won’t even know it’s no longer available until you try to play it and see the message pop up. There is no advance notice. So if you’re just playing a playlist, you’ll probably think the song just never got its turn because it’s still listed. But it is just actively being skipped over because it can’t be played. The search feature is also not too good because everything has to be spelled EXACT as the original. You can’t search a lyric or a similar title. Every apostrophe or dash or space matters when it comes to searching. Update: I had to drop this to a 1 star. Sonos has to be trolling. Update to the app removed ALL playlist functionality. I can’t edit my playlists at all. Songs are still being skipped within the playlist. The search feature is barely usable. If there’s an apostrophe in a title, the song won’t be found without it being spelled Exact..IT HeroVersion: 80.01.11

Breaking GoodThis app and the entire Sonos system was phenomenal. It worked. It delivered what was promised. Incredible sound and a seamless experience. Now - it’s landfill. Nothing works. It’s the most frustrating thing to use. From repeated reboots to delete-reinstall to useless updates promising fixes. Interfacing with the app and the system is like a broken marriage. You look at it and wonder what you saw in the first place. All the gloss and sheen is gone. Broken promises. And no hope or desire to see a therapist. I have unplugged all 16 of my speakers and I’m looking for a suitable alternative. This is when someone tech bro decides to flex and s*#+ his pants doing it. A recent announcement said they won’t be getting bonuses this year for this epic fail. What they should be announcing is an entire house-clean. The leadership team should all either quit in shame or be fired for being shameless. And in the meantime us stupid customers of what was once an incredible product are now left looking for an electronic recycling center to dump all their useless speakers. I’m not sure how this app is rated so high still. Go to all the forums and see what actual users are saying. And run - don’t walk - away from considering Sonos as an option..PmtrainerVersion: 80.09.09

Don’t buy a Sonos system before reading thisI have had a Sonos system for the last seven years. I used to love it. But since about a year, the app has becone so dysfunctional that I want to get rid of the whole thing. Sonos is one of those brands that misses the turn at some point and shows no sign of trying to fix the problem in-depth: they recently released what they called « a major upgrade » to their app - the new app is so bad that I cannot even believe that it’s possible: a basic function like « pause » doesn’t work most of the time (or it will take 10-15 sec for the pause to take effect). That’s only one example. I often try to change the volume and it doesn’t work! Sonos rarely reacts to complaints online and when they do they often try to blame the Internet connection of the user. In my case, I have one of the most fast-speed set up one can have (fiber, super high-speed wifi), because I broadcast from my studio and I need the best of the best of connectivity. So the problem with Sonos is NOT your or my connectivity. Don’t buy Sonos - you are likely to encounter the very same issues: a sound system that doesn’t pause or adjust volume, how does this sound?.NyappleappleVersion: 80.02.04

Hot GarbageSonos decided to release a new version of the app - presumably the new app has support for headphones. The problem is the new app is absolutely horrific. Features are broken. You can’t add certain products to your network. You can’t change your WiFi password without doing a factory reset. They’ve truly taken an average application with good to great hardware and destroyed the entire experience in a matter of weeks. I do not recommend Sonos at this time. I’ve got a ton invested in Sonos gear and have been incredibly vocal about my support for the product because historically “it just works.” Not any more. And if Sonos leadership would acknowledge this was a massive misstep? I’d be more understanding. Unfortunately Sonos has told their loyal users this is what “courage” looks like. So I think Sonos believes courage is breaking things. I’m beyond frustrated. My wife has always been a huge fan of Sonos and would play music regularly in our house. I asked her to turn something on in the family room last Friday. “No, don’t mess with that. Just let me keep listening on my phone. I’ve tried to use Sonos the past couple weeks and it never works. I’m not messing with it any more.”.User27754322Version: 80.01.30

The glitch never endsAfter 8 or so years of using my Sonos system, it’s just time to put it out there that this system, for the price, is just not worth it. For years now, it’ll work fine for a while, then some mystery update or something happens and it becomes the glitchiest thing ever. Right now, as I type this, sound is randomly dropping in and out, songs play for a minute then skip ahead, the system is (trying to) play one song but the app shows a different song, volume randomly and inexplicably cranks way up. When it works, the sound is great but honestly these days you don’t have to pay this much for good sound. So, the reason to buy Sonos is for the WiFi setup and ease of use which, as previously mentioned in this review, comes and goes. And really, here’s the thing…all this glitch has been going on ever since I bought my first Sonos speaker several years ago. It’s never gotten better. I mean, you’d think the company would figure this out over time! I won’t be investing any more in Sonos products and I guess I’ll keep dealing with the glitch until it just becomes completely unworkable..Phil RuzickaVersion: 15.11

Beyond Horrible App!!I'm a loyal Sonos customer for over 7 years with several speakers! With every "upgrade" the app gets worse! *This upgrade eliminated a lot of great features or buried them in areas that look like the menu ends. *The volume control is insanely sensitive you can try to put a speaker on 10 and when you take your finger off it either ramps up a few levels and then stops at 13 or goes down and stops at 7. So you have to go a few levels up or down just to get what you want or the volume control just won't work at all. *The app freezes constantly causing me to close it out time and time again. Yesterday it kept tying to get me to add a speaker that was already playing the same music as the other speakers. So it wasnt recognizing that it was on although it was. I can keep going but I will wrap this up with this... Sonos...how can you guys afford great audio technology with a less than acceptable app! There are so many brilliant tech people in the world so it's confusing on who you are hiring?! Get it together or you will lose every single customer that's given you a 1 star for this "upgrade" and thousands of other that were too annoyed to write a review!.NicknameWHY666Version: 80.06.03

Stay away from this update!!!Too many issues to list. A quick google search will list all the issues with this update. There was no warning in the app that this was a major update! We need to be able to restore to the older version. Don’t update to this version!!!!.AlexkeysVersion: 80.00.04

Awful user experienceThe latest version of the app is verging on unusable. It’s not intuitive. Features are missing (e.g. alarms and timers). Error messages are rampant. The app doesn’t follow accessibility guidelines at all. It makes me rethink my decision to use Sonos products altogether..Robster0663Version: 80.00.04

Absolute crapTons of issues connecting it almost never works on your first try, and disconnecting is the same sometimes it just keeps on playing ever AFTER I DELETE THE APP LIKE WHAT!!!!.AllianceFilmsVersion: 12.0.4

I’m listening to LESS music now!!Sonos… stop destroying my music listening experience. I’m 100% capable of adapting to new software, but the new update is so counter intuitive that my house has went silent because of it. :(.LittlenumbersVersion: 80.02.04

GlitchyEvery time they do an update I loose one or more of my speakers off the room list. This is on my iPad 4 and an iPhone 8.I often have to delete and re download the app to finally see them populate again. I have a bit better luck on my iphone XR but it happens sometimes on that as well. It was better before Sonos started doing all these updates since about 4 months ago.I Am DrumsVersion: 12.0.4

Bring us the old version back!!This newest app update is a disaster, honestly it renders the speakers useless at this point. So disappointed!.WkumalaVersion: 80.02.04

Was working fine....Now it continues to drop speakers off my system. Something happened at Sonos, it’s almost like some important knowledgeable person left... Miss the old app, I could easily use my laptop. So a few things changed my former 5 star rating..GD0008Version: 13.1.2

PointlessI tried it and went back to S1 immediately... Glitchy, asked me to set up my speakers again... So disapointing from Sonos, you were leaders in 2010, but have dropped big time. APP is so pointless. Don’t download this beige app people!.Showtime SimeVersion: 12.0

New App is terribleThe Sonos App used to be completely user friendly and worked flawlessly. The new version is horrible. If they don’t fix it I highly encourage everybody to move away from Sonos. I may be putting my 8 speakers up for sale and switching soon. Spotify doesn’t interface as well with it as it used too. Volume control is a joke. 50/50 it even works and then another 50/50 shot it works in the way you intended. Check out any Reddit or online chats. They have destroyed this once awesome system..PisssedoffsonosuserVersion: 80.02.04

Don’t updateStupid app. “Sign in to access that feature” so I sign in. “Sign out and sign back in to access that feature” so I do. Never can I access that feature - so how the he’ll am I supposed to add my subscription services back. Even though they used to work just fine. Also why in the world is Sonos getting into radio stations too. Writing on the wall…. Won’t be buying new speakers evah.Steve012Version: 80.00.04

Sounds good. Software terribleAbsolute garbage software Continuous updates that prevent you from simply listening to music. Stop requiring updates to listen to my music through a product I purchased Would not recommend.RcgutuVersion: 15.11

Pairs always out of syncHave two fives and they are always out of sync if you use high quality music stations. Not worth the money!.StevesykesVersion: 14.8.1

Continued problemsI continue to have problems with Sirius on Sonos. I am not happy..Boucl526Version: 13.0.4

Very poor UXThe new app makes it extremely hard to set alarms and manage current activity. It seems to be focused on setting up a service - which isn’t something done frequently..CodechickVersion: 80.02.04

Soooo badWhat was wrong with the S2 app? This new interface is terrible. The app is laggy. I move the volume slider and it goes the other direction. It is absolutely an evolution in the wrong direction. Please fix this as up to this latest app (bring back S2!!!) I was the biggest Sonos supporter :(.Pottage placeVersion: 80.02.04

New app version as issuesNew app version as issues: cannot play music from app from sources like TuneIn or Apple Music. Alexa won’t start music either. Only airplay seems to work properly, since it bypasses the app. Had no issues with previous app version..TheGuyFromQuebecVersion: 80.01.30

New app terribleThe new app is a huge step backwards. We experience the following issues: significant delays between the app and the speakers; default to Sonos 1 no matter which other speaker/room we’ve selected; random changes in volume; trouble searching; troubles using our connect amp..CannuckDaveVersion: 80.01.30

Latest updateThe latest update has rendered my 8 speaker system unusable. I don’t know where to begin…..Frustrated 7426xVersion: 80.01.11

10 year declineHad this system for as long as I can remember. Slow death. Was awesome now update after update reset after reset. Garbage now..Blade runner 100Version: 16.0

Sooo bad…Inconsistant, soooo slow to respond to command, so complicated, I am always frustrated with Sonos….Manny630Version: 16.0

Doesn’t workI tried downloading S2 several times and I was never able to use it. Because of that I haven’t been able to use my Sonos bar for 2 months since S1 doesn’t work either. Very disappointed with this tentative upgrade of the app by Sonos..Music 139056Version: 12.0.4

TerribleCan’t even use it anymore. This is minor league stuff Sonos. At least tell us you are working on a fix. Very frustrating..DJV Dom vVersion: 80.01.30

Truly terribleFreezes, lags, loses connection constantly. Seems to get worse and worse with each update..Lucy StardustVersion: 80.01.30

HorribleDoesn’t deserve any stars. Has a mind of it’s own. Won’t play the speaker or music I select..KetchupsoxVersion: 80.01.30

No more numbered volume indicatorWe used to keep the volume in the shop at 60, now there is no way to know what the actual volume in numbers % is. Why remove this important information from the volume slider?? Lazy.UlysseeVersion: 80.01.30

Tech Industry’s worst softwareBeen on sonos for 10+ years, every version of this app has been terrible. There is needlessly long delays/lags in playing and searching for music, and connectivity gets worse with each update. I really wanted to like this product and have even continued to invest in their newer products over the years, but i am done with this system now. Stay away if you haven’t already purchased, it’s only redeemable quality is that it looks good..Mickey MotownVersion: 80.01.11

Now you can’t edit Que while playing a playlist!?You just screwed over a lot of fitness industry professionals for no reason. Also where are the numbers for the volume control? Just a boneheaded move what a terrible refresh. I’ll never recommend your product to anyone after this..Choo choo poo pooVersion: 80.01.11

Don’t buy sonosDon’t waste money on this system. I regret buying in to this system. Ive had nothing but problems with it. Now after this new update I am going to replace my system with something else. The app continues to disappoint. With this new update I am left with speakers that are almost useless.Fed up….Version: 80.01.11

Update doesn’t solve problem reauthorizing Apple MusicWas hoping that todays updates would solve the abysmal initial experience with the new app. I was wrong. I was just about to pre-order the new headphones but forget it. I am quickly losing faith in Sonos. Too bad they didn’t have the same expertise in apps as they do with audio. They just don’t seem to take it seriously..RcatchickVersion: 80.01.11

New app is absolutely garbage. Needs immediate attentionSonos S2 worked flawlessly in my opinion. So to completely redo the app is one thing but to release it in what seems to be such an alpha state is horrible. As an installer this has caused nothing but endless service calls and no matter how involved you are with technology there is simply no fix to the problems you encounter. Hoping there’s a light at the end of the tunnel and very soon..Carpender97Version: 80.01.10

Pre-historic era appMakes me nostalgic of the magnetic tape cassette times !! /:-(.Yinxx yanxxVersion: 80.01.10

Critical bugs prevents set up. Infinite loop.Garbage app. Needs QA of critical flows. Forums show this infinite loop of app asking for network access despite it being granted has been going on for over 10 days. 10 days with countless customers unable to use their costly paperweights..Keninja81Version: 80.00.08

New App forced through with huge problems.Sonos used to be such a great product. I am consistently disappointed as they release new, far worse app versions, loss of functionality, buggy, and forcing my older speakers to be disconnected from the system. Just not worth the headaches..JamesBorchertVersion: 80.00.08

Would give zero if possibleAbsolutely waste of money. gonna be returning my pair of Era100s.. can’t get them to pair since the new app update. Gonna stick with Bose ...Colton🖕🏼Version: 80.00.08

May 2024. Worst version of the App ever!Access to own playlist is not easy. Local media gone.Dj Daddy CoolVersion: 80.00.04

Avoid at all costsThis app is terrible! The new version has gone from bad to worse. I have no idea what type of user the app is geared towards but it is a train wreck for me. I have 7 zones and 5 different Sonos products. If/when there is an alternative I will be first in line to leave this ecosystem..Carmichael_CREWVersion: 80.00.04

Ver 80 broke many servicesDo not update your app. The update to version 80 is not good. Many of the services (CBC and Stringray to name just a couple) do not work any longer. And music streams are missing from CBC, only radio available. It all still works fine on my other phone with the older app (ver 16.1)..Mikeh9999Version: 80.00.04

Do Not UpdateWhat a fiasco. Updated to the new app only to find that not all functions are available. This includes the previous ability to set an alarm. Absurd that the "updated" app has less functionality than what it replaced. Has made my Roam useless as my main use was as a bedroom alarm..ShenderVersion: 80.00.04

Worst app upgrade ever.The new Sonos app is terrible. The interface is not easy or intuitive. It gave me endless sign in issues and wouldn’t load Apple Music. Please go back to the old app..MIAMFEDUPFVersion: 80.00.04

Won’t work on your iPhone if you don’t have the current OS.The installer says it will work but it doesn’t. Wish I could go back one update. Zero stars for this update. Do not install if you don’t want to buy a new iPhone. Pretty soon all our devices will just cease to work and I will go back to playing cd’s on random play. Planned obsolescence sucks..ButcheredartistVersion: 16.0

Forced updates continue to break thingsWhy do you force your users to update? It’s incredibly annoying, and most of the time when I do, it breaks things - I have to redo the setup as it loses speakers. Very frustrating, absolutely unnecessary..RyanVan45Version: 16.0

Expensive system that is overly complicated to connect.Speakers 1/10th of the price are easier to connect..FU2244Version: 15.11

Connection IssuesTrying to select Sonos speakers out of the Spotify app results in errors. The Sonos app will often show music playing but there’s no sound. Porting over from S1 was hours of trouble shooting. Garbage..CooktophotVersion: 12.0.1

SonosTrouble app. Takes too long to load if it loads at all.Vikes999Version: 12.0.4

TerribleEver since the upgrade to Sonos to I’ve had nothing but troubles speakers cut out continually and unable to connect from the iPad controller never had issues with the old one. disappointing!!!.BigcookinbeaverVersion: 12.0.4

Worst appWhy spend so much money on a system that is never working properly. This probably the worst investment you can make in your lifetime. It always says that you aren’t connected to wifi but you are. There’s never an explanation for that mistake from Sonos..Crdx2121Version: 12.0.4

Would be nice if it worked properlyThis so needs to be uninstalled & reinstalled so much, Microsoft is jealous. Needing to have an iOS device to get full use out of the app sucks.2003bajajaVersion: 80.15.04

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