Mozilla VPN - Secure & Private Customer Service

Mozilla VPN - Secure & Private Positive Reviews

Used to be great...I first purchased and downloaded the Mozilla VPN app over a year ago and for the first few months it worked great. However after an iOs update last month the VPN began disconnecting on its own as others have noted. Worst part is that no notification is given that the VPN has disconnected so you have to check it frequently to see if it is still connected. Keeping the app open worked for a while to keep it connected but now even that doesn’t prevent the VPN from disconnecting on its own. I contacted Mozilla support and they had me uninstall and re-download the app but that didn’t work. They then had me send them my VPN logs. They finally came back and just told me they don’t have a solution and offered to give me a refund. It seems they have just given up on fixing this issue. It works great on my laptop though...but not on my iPhone. I guess i will need to find a more stable VPN provider..CozyfrogVersion: 2.0.3

Reported Mozilla to governmentMozilla contracts out vpn services. And One of its vpn severs in America routed the traffic to China. (Mozilla has no china vpn servers) . I discovered the Mozilla vpn server was actually a China owned server in America. Only reason i found out is because I knew Yahoo ended business in China. And while using American vpn locations I got a yahoo error message page that said I can no longer access yahoo and that yahoo was no longer in China. But I was using a u.s to u.s connection. Upon investigation, I learned exactly where the China Mozilla server was in America and I learned that China still had a cute China name for it ( in Chinese) . All because it didn't have the right settings. It routed my traffic through China . And if Mozilla replies that all of the traffic is encrypted then why is Microsoft discontinuing support for older computers (without the NSA cpu instructions) . Some experts say the encryption is broken Edit : the screenshot was sent to the NSA..Olives and oilVersion: 2.20.0

Works Just Fine, But...I know iOS doesn’t allow for a kill switch, but if I can get notifications when I enable/disable the VPN, why isn’t there a notification for when it drops on its own? I’m repeatedly finding myself checking to see if it’s still enabled, and there have been too many times that I’m checking after browsing social media, only to find I was doing so with no VPN enabled. If there can’t be a kill switch for data, can there at least be a notification for when the VPN disconnects on its own (which seems to happen every 12-36 hours, lately)?.PunsNRoses85Version: 1.0.7

Mozilla respects their users.Most software companies these days throw users into the fire and provide a few web pages they can read to try and extinguish themselves, but Mozilla clearly spent a lot of time making their VPN a clear and understandable app that also provides advanced functionality. Additionally, I can tell the development team is constantly assessing user feedback and rapidly iterating based on it. I submitted a survey recently that mentioned it would be convenient on desktop to not need a browser to sign in, and seemingly someone actually read that and changed it so good on ya Mozilla. Paid or free, Mozilla products are always worth it..CombinedTurtleVersion: 2.12.0

Love this VPNI have always been a fan of Mozilla and their mission. This is just a better version of the other popularly advertised VPNs on the market. I’ve been using the app for six months and I haven’t noticed any of the issues mentioned in the older negative reviews. My one complaint is the lack of a “dark mode”, which is not just for preference, it is also a pretty basic accessibility feature. I really dislike looking at an all white screen. Due to my profession, I often work in total darkness. Having to open an app to an all white screen is jarring and unpleasant, even with the brightness turned all the way down..Moored_PortsideVersion: 2.10

Reliable Connectivity after recent UpdateI signed up during the time when connectivity was still spotty but I figured there were still kinks to work out given that they were also still working on Mac OS support. I don’t regret it though. Ultimately solid VPN. Does what it should. Plus the spotty connectivity was resolved with the latest update. Before the update, I would have to disconnect and reset the connection whenever I would be in and out of service areas or if the phone was locked for a prolonged period of time, but now it just picks back up right where I left off. I knew Mozilla wouldn’t disappoint..Valentine379Version: 2.5.1

Great when it works (UPDATED)UPDATE: After this recent update, the app is working great and as expected! PREVIOUS REVIEW: I love Mozilla and what they stand for which is why I wanted to use and pay for their VPN service. I haven’t had an issue with the desktop version. On this mobile version however, I have to connect and disconnect from servers multiple times before I can use it reliably. When it works, it works great. But I shouldn’t have to jump through unnecessary hoops to use the service I’m paying for. I will continue to use it because I love their mission, but I hope this gets fixed and becomes more consistent soon..MikeL25252525Version: 2.10

Occasional issues, mostly fineThis VPN comes after testing several others that came with their own issues and this so far has been the best. There might be a better one, but no major issues here. Speed, simplicity, working with other apps, and ease of login all put it high on my list. Security and privacy of the parent company is hard to beat. The worst issue is that it sometimes won’t turn off and I have to go into the system settings and disable all VPNs. This is rare but annoying. Apart from that, it’s worked fine on my windows and iOS devices..IntripoceanVersion: 2.15.1

…disappointingMozilla VPN doesn’t work on my office’s wi-fi because my organization blocks traffic on the ports that the VPN uses. So, unfortunately, I can’t use it while at the office, and that is a deal-breaker for me. It works on my Verizon wireless, but that is slow in comparison to wi-fi. If only the VPN had the option to use one of our un-blocked ports, I might have been able to use it. (Edit: I upgraded my rating to 4 stars from 3. The developer responded to my review and acknowledged the issue. After that I realized that the app merely doesn’t work in my circumstance. However, other VPN apps work for me, so I still don’t believe this app deserves 5 stars. Sorry Mozilla.).Rex NicelyVersion: 2.24.3

Mozilla as always … the bestI really don’t want to jump up and down about Mozilla, because if you use it you already know. But for those that haven’t been through the evolution of Mozilla you should check it out. It was the best at every upgrade. This is no different , a relevant reliable extraordinary product from this amazing company that I trust to protect my privacy and my computer. They have been doing it for me maybe longer than you have been here. Ok I’ll jump up and down , in my mind …. Cheers.The edge of praireVersion: 2.10

Good, with some flawsLove most of the app. My only problems are speed and the difficulty to keep it up all the time. Running speed tests (wifi) my speed plummets from about 600 Mb/s to about 50 Mb/s when I turn the VPN on, which isn’t too bad, but if that ratio is true for slower connections, that would be problematic. The bigger problem is that the VPN turns off after a certain amount of time, and I have to manually turn it back on. I haven’t figured out a trigger for the VPN turning off, but I feel that I shouldn’t have to always nudge it to be sure that i’m protected and private..Clark-lindsayVersion: 1.0.6

The best and least expensive VPN I have usedI have used several different VPN services in the past, and only one was even nearly as reliable as Mozilla VPN, and that one would not work with my Linux computer(s). Mozilla VPN has been the easiest to use, and it has never failed to work perfectly. Mozilla VPN has always worked perfectly with all of my devices: Windows, iOS, and Linux. All that, and it is the least expensive of all that I have used..CcfowlerVersion: 2.25.0

Go Mozilla!The app is really good and integrates well with IOS. In terms of VPN’s this is probably one of the better options on the market and is backed by Mozilla. Connection is good, especially for a VPN. Sometimes my school wifi won’t work with the VPN but that has more to do with my university than the VPN itself as no vpn works. When outside of my university I always have this VPN on and it got a good connection and doesn’t hinder my internet performance over wifi or cellular..PacketsurgeVersion: 2.8.2

Accessibility improvementsSo far, this is a good VPN. It runs good and everything, but navigating it with voiceover is extremely difficult. I am blind, so I have to use this screen to navigate around my phone, so it gets really hard when apps don’t have good accessibility. Signing in is easy, as is everything for getting it set up, but after that, going into the settings, doing literally anything else, including turning the VPN on and off from the app requires the screen recognition feature. please fix this.ForcelanderVersion: 2.24.0

Drops randomlyI appreciate mozilla as an organization, but the ios version of the vpn drops randomly without notice, and there’s no way to configure it to start when i turn my phone on. The mac version works totally fine, i can configure it to startup when i turn my laptop on and it doesn’t drop. I just wish the ios version worked as well. i actually used mullvad vpn directly before this and never had any issues (both have flat rate pricing models). I’m likely to switch back to mullvad, and may revisit mozilla in the future if it gets more reliable..If you're hesistant...Version: 2.0.3

Fast, needs an “always on” VPN configuration option.To the developers, overall I’m impressed with the connection speed. I’ve always loved Mozilla products. However, I’m a bit surprised that for a VPN there is no option for an “always on” configuration. I hate that I have to turn that on each time I restart my device or any time connection is lost. That’s the only reason this gets 3 stars from me. I’m still testing it out for a few months, if this option isn’t added in the near future I’ll probably switch back to Proton VPN..Lulu BlackHATVersion: 1.0.6

A VPN Deal For The PriceI’ve had no issues thus far. It is reasonably fast. The user has to try different cities for best speeds. There are a pretty limited number of server locations but it gets the job done. The app will not automatically find your optimal connection as Nord does and you cannot select from different servers at a destination but for basic VPN needs its all there. It works as advertised and the price is a steal. I’m waiting on the Mac version..CapandjudyVersion: 1.0.6

Excellent serviceAfter extensively testing multiple VPN options available in the market (many during their trial periods), for my case, I've found that this VPN stands out as the best choice. I've evaluated various aspects including speed, ease of use, and success rate in accessing specific software/services, and this VPN excels in all these areas. Mozilla, Keep up the great work!​​​​​​​​​​​​​​​​ (btw a fan of your browser ^ ^).LingerlongVersion: 2.23.0

Connectivity problems persistLike others, I wanted to support Mozilla, but the connection will just drop without warning (worse in the evening), which makes it unusable, particularly when you need a dependable connection (meetings, banking sessions, etc.) I followed all the recommendations on Mozilla’s help section, to no avail. It looks like the issue is with the servers themselves, suddenly becoming “unavailable”. Very disappointing..IPad user 8Version: 2.12.0

Support a good non-profit and the only non-sketchy VPNLet’s be honest - the VPN industry is sketchy and riddled with scandal, unethical marketing, and shady corporations. Mozilla is a non-profit with a literal DECADES long track record of supporting privacy and open-web/open source principles. It’s not the cheapest, doesn’t have the most servers, and maybe not even the fastest (although it’s very fast) but it’s on a very short list of VPNs I am willing to put my money behind..AhmadMD1990Version: 2.8.2

Good productI’ve been using this app for a little while now and I’m generally very pleased. My only complaint is sometimes I have to take down the app because a different app I want to use won’t recognize me with it up. I think it has to do with the feature that masks my IP address. Luckily, the app is compatible with the banking I need to do, and that was one of my primary reasons for getting it. Well worth a try..KittydoggymomVersion: 2.6

Very good for price pointSo far, I’m happy to have this very affordable tool available - particularly at public Wi-Fi spots like coffee shops and airports. If you don’t understand why that is important, I would advise you to just cut to the chase and purchase this inexpensive peace of mind. Then, invest the time in the research you have avoided on encryption algorithms and the pro/con of one hop or two. This is a wise move..RWinVAVersion: 2.12.0

Ignore the negative reviews!I have had many VPNs, before they were cool! And I have to say that Mozilla VPN has great options on the app and doesn’t throttle or slow down when using it. I use it across all my devices and the price is unbeatable! I may be biased as I prefer any Mozilla product as what they stand for, but hey this VPN gets the job done!.IDontRevieewVersion: 2.3

A Perfect VPNIt is very easy to turn on/off and select the location you want to mimic. Internet speed is fast. What more could you ask for? It’s a great price too. I’ve used several other VPNs they required a year’s payment in advance. This is just as good or better. Highly recommend!.MattpizzaVersion: 2.2

Easy to use VPNMozilla VPN has been a solid VPN solution for me. I appreciate the global options and there are some nice built in features like the speed test. 4 stars because the app didn’t work correctly on install. I reached out to support and was assisted and the app connection issues were resolved. Apps (paid!) should work upon install but luckily support was helpful..Taft-stanVersion: 2.16.1

Fast but has issues with turning off randomlyI like the simplicity and speed for my basic VPN needs. However, about half of the time I check the app (a few times a week), the VPN has turned off without my doing anything, and there is no way to tell how long it’s been off for. Am I supposed to leave the app open all the time? Big fan of Mozilla but not a fan of this product until this issue is fixed..Jrc-akVersion: 1.0.6

Better VPNs out thereIssues connecting, takes a lot longer than other VPNs. If you want to just switch your location for shows or movies this is the VPN for you. If you want to encrypt your data, try other ones, as there’s only a handful of USA servers which I believe is the cause for the long connection times Overall, not really worth the 9.99/mo they charge..TripAlexVersion: 2.19.1

Reliable after software updatesPreviously I could not use Mozilla VPN because it would randomly disconnect. But now they have it fixed and I’m finding it to be easy and reliable. Occasionally I have lack of an internet connection that is corrected by disabling VPN but this is rare..ChronomistVersion: 2.4.0

Good speeds. Difficult to use.Like other reviewers, I’m happy to support Mozilla and the speed of connections are good. However, browsing locations for connections is tedious. The disconnect toggle is not responsive, which makes turning off the connection very frustrating. I’m leaving Moz for a different provider but hope to be back when when the service is more developed..Informed0pinionVersion: 2.14.0

No Connect on DemandThe Mozilla VPN app does not support Connect On Demand. This is the feature that will automatically reconnect to the server upon disconnect. For a privacy-oriented VPN, this is a non-starter as it means you can leak your connect any time the VPN disconnects. I don’t know why the app doesn’t support it considering Mullvad does (and Mozilla is piggybacking on Mullvad servers). I want to support Mozilla through this app, but without this feature, I’ll be returning to Mullvad directly..MjedmondsVersion: 2.1.0

Solid VPN through A Well Know Privacy StandMozilla has been one of the largest proponents for personal privacy. It seems like a no brainer, to use a solid paid service to keep them on the map while they provide a now indispensable service for pol on the go..Mr.Anderson1stVersion: 2.25.0

Amazing SoftwareThis software product is incredible. The user interface is simple and no fluff. The functionality is exactly what I need. The only thing I would suggest to make this application even better, is to provide a guide as to how Mozilla’s VPN stands out among its competitors!.Alabaster JackVersion: 2.20.0

Not on older iPad minis, well on newer devicesOn older generation iPad minis, VPN stats and crashes immediately. App Store says it is supposed to work on this iPad. Newer devices it works beautifully on, but still allows access to my locale info. Must disable location access to apps in Settings in addition to turning on VPN..70tasVersion: 2.5.0

Works great!Simple to use, seems to be working well and allows 5 devices. It’s also a plus that it goes to support Mozilla/Firefox. Currently using it on iPhone, iPad, and windows laptop with zero issues so far. If you going to get a VPN service, give it a try..JCD89Version: 2.10

Not working any more 10/22After working perfect app connects but no internet. tries measing with settings but nothing. its been months and no update. very dissapointed. using newest ios on apple 11 phone After recent update and disabling “Tunnel VPN through port 53” i began getting through the internet thank god it was 2 months w/o vpn.ZeroMelsVersion: 2.10

Good, as far as it goesIt’s pricey, but the easiest VPN I’ve found. Installs and works properly right away, At first, I was worried about laxity in blocking ad. But I can use Adblock’s DNS. Works great. Best to deselect uploading data to Mozilla — read its privacy statement. Now if Apple would only open Safari to tougher extensions, especially fingerprinting countermeasures..Volcanic-53Version: 2.7.0

Get Your VPN Now!!!I have been with Firefox for years and l have never been disappointed with all their labors. Always raising the bar and getting out the kinks!!! When l discovered the VPN l was over joyed. Mozilla and all their products are number 1 in my book..Jennai5Version: 2.12.0

Good but needs more growthAfter testing the VPN for a week and a half I can say it’s fairly reliable. It’s missing some features that being said it is a new VPN. I’ll be interested to see what features they bring in the future and hopefully diversified themselves from other VPN providers. I missing key feature I feel is crucial is there’s currently no trial available. Even if only a week was offered it would be hard enough of a chance for someone to test out and see if they like the service..InputCEOVersion: 1.0.6

It’s getting betterI’ve been using this since it was released and it was buggy and unreliable for quite a while. Recent releases have really improved it and I’m glad it’s noticeably better..Lugis2Version: 2.13.0

No On-Demand SettingI guess it does what we’re told it does. However, you need to turn it on every time you power up or restart your mobile device. That, in my opinion, is a fail..No-zillaVersion: 2.5.0

Satisfaction garantieDepuis que j’utilise VPN Mozilla je peux surfer sur le WEB facilement et en toute sécurité..YougdrugVersion: 2.22.0

Great customer support!No app is perfect, however when you have an issue, what IS important is that you can get help easily. That is the experience I’ve had with this app so far, which is great! When I had an issue, I got to communicate with a real human being within a business day or so, who knew exactly what issue I was facing, and gave me some helpful advice. Also I will always be pro non-profit corporations, as well as an advocate for an open and accessible web! (Ikik that’s literally their mission lol).EmilygcaVersion: 2.20.0

Great VPN with a Delightfully Simple User ExperienceI've used Nord and other VPNs in the past, and Mozilla for 99% of users is feature-wise just as good as all the competition! It's fast, reliable, has a kill switch, is super simple to use and its backed by Mozilla which has an amazing history of privacy protection. There is no one I would trust more for a service like this. If you want to get around Geo Blocking Netflix, this is not the VPN for you, but for almost everyone else, you can't go wrong. Highly recommend!!.Chris_BishopVersion: 2.19.1

Great simple app some tweaks neededThe vpn icon is not readily visible in latest iOS. There should be a Ui method to alert users that a vpn disconnect has occurred. Or a kill switch. Secondly, allow local network traffic should be more granular as local network are not all safe. Able to print or file share but not broadcast advertise or stream for example..PradlyVersion: 2.12.0

Needs some workSo far I’m having issues with it actually grabbing an internet connection and the app has to be force closed before it’ll display that it’s connected. It’s a little iffy on my phone (iphone 12) and can’t seem to get a connection at all on my iPad pro. Works great on desktop so I know it’s there, hoping the compatibility issues will be smoothed out!.Letter W's ArseflapVersion: 2.3

Easy setup, works well, but……I wish I had the option of using my local DNS server. I run Pi-Hole on my network to block ads and trackers, and I have to give that up when using Mozilla’s VPN. There would be privacy implications to allowing it, but I only use this service to spoof geolocation, and it’s annoying to have to give up my filtering to do so..Brodie_AVersion: 2.3

Servers neededOverall, it’s ok. Being dropped too often. need more servers in Canada. Would be nice to have “kill switch”..GmereVersion: 2.0.3

It worksConnections are fast and stable but as others have mentioned, it’s quite feature poor compared to other VPNs. I miss having things like auto-connect and widgets, but I assume (hope?) with future development we’ll see feature parity with the competition. Also saw a comment about not working in Canada but it works just fine for me..AhmckVersion: 1.0.6

Great so farI had NordVPN for 3 years and PIA before that. So far this is better. Always had annoying random connection issues with Nord, and connection speeds are better on this so far. Most of all though is it’s a company I trust and like to support. So many sketchy VPNs out there. Cons right now are that it’s a very bare bones app, I hope we get a few features/options..Nicholas3582Version: 1.0.7

Very good choiceIt is fast, simple and there is no anual commitment. I’ve been using it for two month now and I’m very happy with it..CarlosMarangeVersion: 1.0.6

Good, but critical feature missingMozilla VPN mostly does what it should, but it doesn’t automatically restart when rebooting a device. This is a big oversight, especially if it’s supposed to become VPN for the masses. A user shouldn’t have to think about protecting themselves, they should just be as is the case with most large VPN providers. Also, it configures the VPN differently in settings in iOS compared to other VPN services, which is a bit confusing. Many others are under a section called “personal VPN,” whereas Mozilla’s is under a “VPN configuration.”.ArturoUXesVersion: 1.0.6

Free and open web championThere’s no reason not to go with Mozilla which has a proven track record of touting a free and open web. Your money directly funds important web initiatives that we desperately need today..Cryptic1842Version: 1.0.2

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 2.36.0

Mozilla VPN - Secure & Private Negative Reviews

Major HeadacheThis app must be sponsored by Bauer Pharmaceuticals so they can sell more Aspirin, because every time I use it I get a major headache. Sometimes I can’t get the on/off switch to slide to the on position, sometimes I can but it slides back to the off position after two seconds with no explanation, and sometimes it stays on but won’t connect to a server after trying for several minutes. Occasionally it works, but rarely on the first try. Sometimes it refuses to turn off when you try to turn it off, such as when you realize that it’s preventing you from accessing the splash page on the hotel’s WiFi, and you have to reset the iPad to force it off. And what the heck is up with the all the storage space it eats up? I just checked on my iPad and the app had taken up over a half GB of “Documents & Data” storage. No way to flush it out except to uninstall and reinstall..Ace22aceVersion: 2.24.3

Extremely unreliableI like Mozilla / Firefox, and I also like what I can gather about their “mission” / purpose. I choose to go with their VPN specifically to support them. However, after one year of using this VPN, I’m finally going to start paying less money for a VPN that actually works. As of the date of this review, I find that whether or not you’ll be able to access websites or stream media / music with the Mozilla VPN turned on is about the equivalent of rolling dice. Will it work today? Maybe. Tomorrow? Maybe not. There is no consistency and therefore no reliability with this app. Tech support will reply, but with more questions than answers. I paid way too much to have so little benefit from this, and it costs more than other, top-rated VPNs. Good luck and also shame on you, Mozilla. This is taking your reputation way down. I do hope it improves, but not at mine / others’ exense..Ematt5Version: 2.6.2

Doesn’t work on my iPhone 12?So I have been having nothing but problems ever since I got a iPhone 12. I had a iPhone 11 & never had any problems with it? I can’t use any app to either create or login into a existing account? I have called Apple care for nothing? So now I am stuck paying for a iPhone 12 I can’t use. Figured I would try adding this VPN to my iPhone! Like typical I can’t even use a app I just paid a yearly bill for? I have been to spectrum internet services because I got it from them. They can’t troubleshoot it? Why even sell it then? Anyway just another pic on my screen with another app I can’t use!! Very disappointed because it would definitely be great to use a phone I’m paying for!.CataldoalvinVersion: 2.7.0

Inoperable for iPhone 12 Mini (iOS 15.0.1)The mobile app is stuck in a loading screen loop. There is no way for me to enter my Mozilla credentials in order to activate the VPN for my mobile device (iPhone 12 Mini/iOS 15.0.1). I have contacted support and am awaiting their response. In the meantime I have uninstalled/reinstalled the app, changed browsers (and browser settings), and have tried using only my cellular data and WiFi, respectively. Nothing has remedies the issue, so there must be a glitch regarding the app. If I am able to effectively use the VPN on my iPhone I will be more than happy to revise this review to reflect the progress made. Until then, I have to give this app one star..UnderTheBroomTreeVersion: 2.5.0

Great service, but app needs work to improve utilityI love using this on my desktop platforms (Mac windows and Linux) but on iOS and iPadOS it’s extremely frustrating to see that it only stays on for a couple hours at most it seems. It will silently turn itself off in the background and more often than not, when I pull out my phone or iPad it will be disabled without any notification. It’s a great service, but the app really needs some work – at the very least it needs to generate a notification when disconnecting in the background, if the actual problem came be easily resolved..SuperUser320Version: 2.0.3

VPN is faultyI know you typically see 2-3 star reviews as throwaways but hear me out. This VPN has the potential to be great. I can bounce from city to city, country to country. When it’s working, it’s good. The problem is the connection is faulty. At times, it will say not connected (to wifi or to cellular data). Sometimes it’s on, sometimes it’s off. I use it on several devices. Lastly, on my laptop, it stopped working. I redownloaded it and it still doesn’t work. Maybe later this can be “wonderful,” but right now, it’s just not there..Bakari B.Version: 2.7.0

😔 I tried …I’m a big fan of Mozilla and I wanted to like this VPN. But it simply could not connect, or stay connected, enough to be useful. It’s so confusing to tell what’s going on between the little “VPN” notification at the top of my iPad vs. iOS settings VPN status vs. the UI in the Mozilla app. So often they were inconsistent and most importantly, not actually connected to VPN. Sometimes I’d get logged out for no reason too. Very frustrating. Meanwhile I had a rival VPN installed and quite often it worked instantly… and even while connected with the other VPN, Mozilla still said “trying to connect” within their app. In fact, I could even put the iPad in airplane mode and the Mozilla app thought it was still trying to connect. I’ll keep my eyes on the product, maybe it will improve. But for now I just need to find something more reliable..Champion.#2Version: 2.7.0

If it just turns off after a few hours... what's the point?I love Mozilla. I wanted this app to be great. And it could be, except for the one, glaring flaw. After a few hours, it just silently turns off, without giving you any kind of notification or warning, and you have to turn it back on manually. How they decided that it was a good idea to release a VPN with a silent auto-shutoff feature is beyond me. If this is what their VPN offers, what's the point?.Md.hamerlyVersion: 2.2

Connectivity problemsThe main issue with the Mozilla VPN that has followed it across multiple versions and multiple iOS updates has been connectivity inconsistency. If left on for an unspecified amount of time it would just block all network connectivity. A VPN that keeps you from using the network is sort of useless. I cancelled my subscription today and won’t be going back..I can flyyyyyyVersion: 2.24.3

Apple update ruined usabilitySince I downloaded IOS 18.1.1 there are so many issues with this VPN. I don’t receive calls or text messages or even voice mails. It’s like the phone is on airplane mode. I also can’t use the App Store with VPN enabled. Please fix. I changed my settings according to the FAQ on Mozilla’s website for text messages, idk if that worked, but what about the calls and voice mail issues?.Dee Double U 1-2Version: 2.24.3

Not working on iOS 16Upgraded to iOS 16 and the app doesn’t work anymore. It will say it’s connected, but no web pages load and all network activity stops. Tried reinstalling the app and changing DNS settings & location to no avail. When this happens, turning off the VPN doesn’t even work and I have to toggle airplane mode on and off to get any internet/network back. I tested other VPN apps with iOS 16 no problem, it’s just Mozilla VPN that is doing this and I paid for the year service..HunkadunkaderkenVersion: 2.9

Non-functional productIPadOS 15. Installed, hangs when trying to connect. Unable to stop connection attempt, so have to delete app and reinstall. 4 tries now, each time app trying a different server. IPVN, ExpressVPN both install and work without issue on same configuration. Didn’t realize until I read comments here that there’s no kill switch. Product not ready for release, sorry I wasted $9.99 and an hour of my life. Mozilla can do better..M05401Version: 2.5.0

Horrible app, vpn just doesn’t work properlyThe vpn is the most unstable I have ever used. Why is it so hard to TURN OFF the vpn sometime??? It literally gets stuck on ON. This wouldn’t normally be a problem if the vpn actually worked but after sometime it will stop working and you will have no internet until you turn it off!!! Hence the cycle of frustration of using this app. I love Mozilla and everything they stand for but this isn’t it..Kleenex7272Version: 2.18.0

Not Free, Not Ready For CanadaIt's shown as GET in the App Store which means free - except after you provide an email and create a password, it's $4.99 per month. No Paypal, only credit cards + your ZIP Code. Clearly not for Canadians..Tree'd OffVersion: 1.0.6

Unstable afVery unstable. Also not support iPad Split View.Kong.54Version: 2.22.0

Unreliable & BuggyThe app will often disconnect leaving my whole phone without internet. When this happens in the middle of driving, it is especially inconvenient. Seems to happen more often when switching from wifi to cellular. This might be worth $5/mth, if it worked. As it is, I’d pay $2/mth, and turn it on as needed. I’m upset I paid in full..StellarnightVersion: 2.16.1

Does not workIt always says no connection as soon as I turn on the VPN. Turn off the VPN everything is fine...Bal271Version: 2.16.1

Does not workI really wanted this to be good and support mozilla, but this vpn absolutely sucks. Constantly drops out. Often won’t connect. Vancouver server is unusably slow when it does connect. Don’t waste your money. Mozilla staff: save your generic response in the comments, I tried your troubleshooting, it’s still a steaming pile...Allnicknamestaken9199191Version: 2.11

No good for iOS or iPadOSHalf of the time when it shows an established connection, there is no access to the internet.VhfofjiVersion: 2.9

Not working after updating to iOS 16It’s not working after I updated to iOS 16, the VPN connects to the server but then instantly the internet stops working..GtfovinnyVersion: 2.9

Terrible at bestWhile I’ve been using this service both of my iPad and iPhone since the arrival of the app, it’s failed to meet my expectations as a am user. I like the “privacy first” approach. However, what’s it’s worth if the VPN doesn’t work most of the time. It doesn’t work on either of my iOS/iPadOS. I tired deleting and reinstalling the app few times. Sometimes, that work. Other time it does nothing. It doesn’t work with Netflix, Disney+ or any other services. When the VPN works. The only reason I got a 2 star instead of one is because it works on my PC..RuamanVersion: 2.9

Not freeWhy is Mozilla charging?.NicknameIsNotImportantVersion: 2.17.1

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