Google Customer Service

Google Positive Reviews

Usually interesting reading butA huge bug is that when I click on that I’m not interested in a topic, I get a pop up message that Google gets it and won’t show me any more articles about that topic. But I keep seeing articles!!!! Sometimes I even see more of them. Two current examples are Princess Charlene of Monaco and Situation Puzzles. I clicked on a few of each which was enough so I clicked on that I wasn’t interested. The articles kept showing up, sometimes multiple articles every time I opened Google. Just now I opened the app and, out of 37 articles, 5 were about Charlene!! I keep saying I’m not interested but I keep seeing these articles. Enough already!!! Another annoying bug is that, when Google is refreshing the articles, if you’re reading one, it freezes and you have to exit Google, reopen it and go to Tabs to find and continue reading the article..Lantana, FLVersion: 186.0

Suggested/trending searchesThankful the tab behavior was reverted and now when I search it actually fully goes to the page I want, and I can edit the search from there. Unfortunately, I REALLY dislike the suggested/trending search boxes that are now showing up as suggestions. For a long time I have had a preference set to NOT show me trending searches and this new feature seems to be basically the same thing, so I would expect Google to respect my preference and not show those. (I did not see any new preference that I could use to do this.) I try to search with purpose and I do not appreciate distractions and apps trying to tell me what I should be interested in because it’s trending or new. Attention is a limited resource and those features are a way to steal attention. I typically prefer Google because it is minimalist and doesn’t distract but this is a subtle way to distract and I would like to turn it off asap. Either respect the existing preference or add a new one so I can turn this thing off..SV_00_^Version: 223.0

New UpdateUpdate: it seems like it’s gone back to how it was before, much appreciated! There are still a few freezes here and there where I have to restart the app, but nothing worth writing home about. I’m not a fan of the page changes of the most recent update. The Share button is now where the Bookmark button was, which is now where the Refresh button was, which is just gone for some reason. Also they got rid of the back button in the top left that allowed you to go back from the Open-in-new-tabesque feature, which is a major inconvenience to be honest. Overall not happy with it. It just seems like a pointless change that doesn’t make much sense..Notmyphone6401Version: 127.0

Slowly deterioratingGoogle was great, but the issue is that minor inconveniences such as taking Google Search off iMessage is really annoying. From there I could do a quick search or a location to send much quicker via text. Not anymore! Another thing, the app gets slower and more cluttered with each update. I do not use Safari as much due to the fact that it feels “heavier” and more cluttered, but now I’m seeing pointless news articles that are absolutely irrelevant to me as an individual. All of the data mining and theft your company does, and you can’t even match my interests? Even if you could match my interests, you wouldn’t be able to do it because you are Google. Furthermore the articles are pointless anyways because of the News app and third party apps that I can download. Slowly but surely, Google is turning into a lesser search engine like Yahoo or Bing..Nordic_WarriorVersion: 128.0

It is a good, but there is some issuesThere is many google glitch that I constantly keep on seeing, like google being SUPER slow and keeps on acting like we do not have internet, and it is Xfinity, and I say Xfinity is really good internet in my book. And this REAL annoying glitch it is what I call the no pictures glitch because when you take photos IT ALWAYS SAYS “could not save image” and you know what I have to do to fix that, DELETE GOOGLE, yeah I would say that is a real annoying glitch, but I don’t know what causes this may cause my phone is outdated, because it is a iPhone 6 or but please google fix this glitch please, because I do not want to constantly DELETE GOOGLE, and when I mean constantly I mean every night, if you where me, you would probably feel the same as me, annoyed, the glitch is getting on my nerves and I hope it will be fixed..Alphie the greatVersion: 190

Please help me in adairsvilleFormer senior woman with good credit no charges , no tickets. I am being stocked and been harassed by the cops of adairsville, GA Up north of 75 exit 306 . I have had load machine on me load cars up and down the road on 41 and a lot of guns being fired at me. This is because they believe I’m a alcoholics and a drug Addict. And I’m not , for 4 years I been subject to them bugging my house, hacking my phone,and a tracker put on my car. Haven’t made any arrest. And they helped incarcerate me at the crises center where I had my blood checked several time for alcohol and drugs. I have a copy of the report. No alcohol or drugs in my system. They bully me and turned the town against me. It has affected my mental health.. I don’t want this to happen to anyone else...Keeping my head up :Version: 199.0

Google Sign-In Broken In AppI'm used to using texted codes for 2FA. Fortunately, Google still lets me do that. The idea of depending on some password manager that contains a key that I can't access if something goes wrong doesn't appeal to me. This time, though, I decided to try a different option that Google provides, which is to open the Google App and verify my identity. So, I downloaded the app and gave it a go. What happened, though, was that the text in the screen was highly zoomed, and locked in place, making it impossible to scroll, in any direction, to wherever it was on the screen that I was supposed to do the next thing. Until that bug gets fixed, obviously, the Google App two-step login option is dead. As for the app itself, it seems to be a decent search engine with some additional features..Wolfgang TreehouserVersion: 203.0

AkstylesThe only search engine I trust and has been my go to since the conception of the term. I’m really loving the personalized news feeds. As someone who intentionally avoids today’s unreliable news sources, especially from social media apps, the google news feed has been a welcome addition to my routine. I no longer have to miss out on reading articles I may be interested in because of my choice to not login to FB. Instead I often find articles I’m interested in through my google feed in between searching for things. Google Search is one of my top 5 most used apps. Their reliability and commitment to being the best in my opinion has hands down beat any other apps. I’m sticking with google for the long haul..TfffrdeeVersion: 54.0

Losing pages.If I’m on a page and I have to either step away so my phone goes to sleep or switch screens, it resets to the homepage search bar. Not all the time, but enough that it’s incredibly irritating. I’ll have to scroll all the way back down to where I was (I love reading comments on articles, so sometimes it’s a lot of scrolling) to continue reading. This has only become a problem in the last few updates, I believe since the overall look has changed. Sometimes the page I was on will be completely gone from the history as well, saying I have no browsing history when I clearly do, as I was JUST reading something. Then I have to remember what I searched and the title of the article. Apps are supposed to be streamlined, quick & beneficial. I might as well read on a computer. Fix this, please..KokokayleeVersion: 46.0

Dentists of TucsonLet me start by saying Dr Stears and his assistant did a wonderful job on my new crown. I also got a chance to see and hug Lynette, favorite hygienist, she is awesome. Very professional staff, always smiling and welcoming. Items are explained and you are aware of your portion of the payment necessary to do procedure. Business manager handled an irate patient professionally and I commend her for being calm but stern. Please remember to be kind, the people are simple doing their job, which they do an exceptional job. I work in the medical field and understand the difficulty of insurance companies and explaining the remaining balances and it is difficult. I love this staff and will continue to come here and recommend this office to everyone!.SUSANEDWRVersion: 194.0

Doesn’t work half the timeI’ve had this app for a few years and it’s happened intermittently, but it seems to have gotten worse recently. I’ll search something and then just...... nothing. The screen will be and stay blank indefinitely, not loading a single result. Blue bar will fill up, but nothing shows up. I’ve tried it on multiple different wifi networks, using data in various locations, force quit the app and restarted, to no avail. I’ll then go search the same thing on the Safari app and it’ll immediately load. So I’m inclined to think that it’s a problem with the app’s functionality, not user error. The next day or so it’ll start functioning properly, only to go back to being broken again. It was convenient, but now it’s just infuriating.MandaraffeVersion: 137.2

Good as Expected but...This app basically does exactly what you’d think a Google app would do. For that reason, it’s a fine app. I deleted this app though because I didn’t see the advantage of keeping it when I could just use a mobile browser to search on Google. I wouldn’t even think twice about downloading this app again if it incorporated just 1 specific thing... the first is that I wish this app had a reverse image search feature similar to Pinterest’s. Google already has a reverse image search option for non-mobile users (PC, Mac, etc.) in the browser, but the Google app doesn’t have this function for mobile use. So I would think that a reverse image search right on your mobile device would be brilliant. I would probably delete my Pinterest app if the Google app had this function..Mcgrottydanny1Version: 49.0

Google window on the bottom of screenI like using this app, however, I really dislike the google window at the bottom of the page. It’s in the way when I need to make a selection at the bottom of the screen. I know how to make it smaller so I can make a selection. It’s just to much work just to see the bottom of the screen. Most times I just give up and click open page in Safari so I don’t have deal with it. Its also slightly annoying because it never goes away and I don’t see an option to close it. The only time it goes away is when I scroll up which does me no good if I want to look at the very bottom of the page. It would be much better if it was hidden at the top of the screen and I can just swipe down if I want to see it. At least give an option to close the box..Wanting a fair gameVersion: 36.0

Almost got a virus! (Think I actually have)So I thought that this Kahoot bot website was really funny so I clicked the link… yeah, bad mistake. It started to give me pop up ads that were really unnecessary and some of them were not even related with the topic. It told me I needed a vpn for the website. And oh no.. then a littoral, PHYSICAL pop up came up on my iPad saying, “(19) Viruses have been activated on your apple device! Please install this vpn or your photos and other social media things will be stolen and sold!” I got very scared and my instinct hit the install button. And my mind was like, AHHHHHHHH NOOOOOOOOO!!! JAGSHDBEGUS 💀 just so y’all know this happened like 15-20 mins ago. Yeah but regardless of all that the app is astonishing! Just so you know please remove the website. It is the first search when you put in “Kahoot bot”.Happy2234415Version: 211.0

Chelsea Bynum McKellum -Restland employee who helped us.Restland was the place we chooses for our end distiny. We meet Chelsea when our siste Marisa was laid on that certain area of Restland. That’s where we meet Chelsea. After that time we Capasgordo’s planned to get some place for us . Chelsea was the who accommodated us . She showed and explained to us ,ask questions regarding the different plan we need. At the end we got 4 lots and services that we need. She was a happy and reliable person and goes beyond what we are expecting. We really want to recommend her as one assets of your company. Thank you so much Chelsea and hoping that you still can help others as what you did to us. God Bless Always ..Nilda,Del, IrisVersion: 194.0

Ok, Here’s my answer..-The “Hum for song” thing is Not worthless, it help a lot with others, or does not..- But sometimes it doesn’t work, and I think google is a special app for all of us! We have to treat it right, and (you don’t have to agree!-) I think google can show us how many things happened or we ask questions!! Maps is with google, games are with google, FaceTime is with google, ads are with google, Half of everything is google!! I thank google for their help and (you don’t have too but in mind-) I think you should say thank you! (That’s my answer!) (Привет).Chagolla02Version: 210.0

The Interface is Getting ClutteredIt was nice having the streamlined layout of the app several versions before, and with every update version, the interface loads up with more buttons of questionable interest, and an excess of information that would be best left hidden or condensed. The tab feature is also getting cluttered with excessive numbers of saved pages after simple searches. I do not need a new window every time I want to view a new image, I just want to browse in peace. This is a petty and personal issue that doesn’t impede the app’s usefulness, so I will leave this with a decent rating, but I would greatly appreciate it if options for less screen filler were available in future updates. Thanks to whoever may see this..GtabooVersion: 38.0

I am so excited that you have changed the entireProcess to open up all new apps the clarity Is so much better and technology has improved our downloading the property info so much better! Thank you and keep making our apps easier to retrieve Thank you it solves a lot of frustrating problems ! Good job technicians! Thanks for making this a lot less frustrating so we can make good money from our new accounts technicians and customers! Happy New Year! JaniceTilchen a customer representative in growing our Company much needed help Has created such a clarification of our technicians transactions’ Thanks Happy New Year it’s going to be a heck of a fantastic year! Representative From Michigan transportation to a exciting new year when the clearer help and positive Selling requiring new techs and better and brighter 2020 ’New year of great activity! HAPPY NÉW YEAR CO WORKERS U R the Best brightest Happy 2020 ! Yea Janice Tilchen We Are #!Number Go Team We are the BRIGHTEST AND FUN LOVING group HAPPY NÉW Year good health and success! You are the Best!’sincerely coach Janice Tilchen Delray Beach Florida! YOU GO And KILL IT !’Go teams!’.Bubbled4Version: 137.2

Has been my favorite app but has been crashing for weeks nowThis app has been my favorite iPhone app but a recent update led to constant consistent crashing issues. Any time I try to use it it crashes. This began to occur after an update. I have looked ever day for an update assuming the developers would want to repair a problem that leads to complete inability to use app, but nothing. I have begun to look into other search apps as the lack of any response is concerning. I have not yet found one I like as much, but honestly ANYTHING that works is wayyy better than typing in a search getting result only to have the app ALWAYS crash. When trying to get the result. Gave three stars because of the very slow response, but would have given 4/5 stars before this problem which renders the app useless..Petisa30Version: 109.0

Once critical app now unstable under iOS12I have used this app since its early days, a majority of my experience was excellent: on an iPad Pro, it was a godsend in split-screen mode when I needed to pull content from several sources into my primary apps by dragging or pasting. Once iOS updated to its current release, this is the least stable and highest-lag of Google’s iOS offerings (several of which also suffer under iOS12). I didn’t understand when the ‘tools’ option was suddenly deactivated on image searches, but tolerated it because the app overall was still strong. Now, I use this app only when I can afford to have it freeze or crash. Scrolling through saved item collections is impossibly laggy, with several seconds elapsing between a touch or drag and the app responding — when it does scroll, it stutters and freezes. I have a top-tier current-gen iPad Pro with 70% of internal storage available, and would hope Google values stability and performance over feature-adds that aren’t ready for public release. Please fix this, Google: an app that is fragile and unreliable is an app uninstalled. I’ve invested in the enterprise products you offer and rely on them daily (if not hourly) to do my job..Dj jon batesVersion: 65.0

Include image searchMy biggest use for this would to quickly search an image to use as a meme or something. There should def be an image search option..EricathanasVersion: 58.0

GoodIt’s great for watching youtube.EvolutionYTVersion: 76.0

Keeps crashingAfter the latest google app update, the app keeps crashing 30-60 seconds after I open it. Quite frustrating! Hopefully there’s a new update soon to fix it..RNNS2014Version: 102.0

I love itIt’s the best.Keke,ekeVersion: 134.0

Very happySimply: The best.Pme9Version: 62.0

WelpI saw an ad so it can guess the song so can u tell meh how the heck I do that.Me 😯Version: 160.0

FavoriteOnly one.NirwanpuriVersion: 34.1

Awesome and FREEGoogle is almost completely free ! Keep up the amazing work!.The game lover 120385736382638Version: 85.0

GoogleUn peu fade, intrusif en diable... mais redoutablement efficace !.Bernard HinotVersion: 226.2

AWESOME 😎THIs IS SO COOL.so there’s this 1910s song I like and it helped me find it by the humming thing.HdrmrjejbdhshsbshdhdVersion: 195.0

I love this appWow if you never had this app I wouldn’t be this happy I thank you so much and god bless you amen.េផដោហុVersion: 157.0

Saving photos is so difficult. Why?This shouldn’t be so hard..GivevickykriepstheoscarVersion: 223.0

You now require notifications for directionsThat is super lame..InsectileVersion: 210.0

Will the serverWilliam is the best server ever!!! Merlot.Jg 7256Version: 176.0

It’s been an adventure,I have had the opportunity of trial testing numerous assistants through daily life, both work and pleasure, for many years. As helpful as Siri, Google, Alexa etc can be no virtual assistant will ever have the skill set as MY PERSON, my assistant , coworker and now business partner, you can call her EM, or M!! You will never be able to program Siri to deal with someone like me, and without human connection we aren’t human. For now I’m fine typing my words, and more importantly calling people to talk!! Cheers SRC.SCBear0212Version: 221.0

Love itI put google translate and I make gooogle say like yo-yo you lalal ckcjb.Dragon adventuresVersion: 131.0

Love itLove this app.Sendy2504Version: 130.0

I don’t need a smartphone without GoogleI just tries the hum to search feature and it’s awesome now I don’t need a Shazam or hey siri to identify a song, i can literally hum a song and google gonna find it for me.. its awesome.FyiiamsaiVersion: 129.0

WeirdIf you have to be 17+ to use google why are we allowed to use it at school...😀.Zouhour10Version: 129.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 230.0

Google Negative Reviews

Google - get rid of the blue pop up tips!!!Have an issue and cannot find anyone at Google to help. Literally EVERY SINGLE time I am on Google on my iphone, these blue “tip” boxes pop up. They contain directions and/or explanations for VERY self explanatory buttons and things on the Google page. For example -I search something like “candy” and then on the results that come up there is an overview of the subject searched. Then there is a blue box that pops up and points to that overview button and says “tap here for summary and general info”. I’m not understanding why Google has to define/explain this button every time I search something. I know what overview means. Or I look up a restaurant and a box forms over the “order here” button on the result page and says “view menu and order food.” If these instructional pop ups only occurred once when I first used Google I would understand but every time I search something there are blue boxes all over the page speaking to me like I am dumb lol. Soooo unnecessary and so annoying. Trying to find a way to disable this but no one can give me any info. I’ve tweeted at them and they don’t answer, I’ve called apple who says it’s Google’s issue but no one cares. Have stopped using Google because of how annoying it is..Laur849Version: 179.0

Images no longer can we saved unless you go to a websiteI’ve use Google for years and preferred over Apple’s Siri search any day but I’m starting to wonder if I should just try to adapt into other Main Street in mindframe’s and ditch google all together. It’s really hard when I know a search engine is doing its best but then it loses those few key features that make it better than the rest. I may have to look into some of the other search engines that allow you to save images because the whole reason I have it on my main screen and I told my mom and many family members to download it was for the ease of access and customizable options. But as of late there was a glitch a while ago that wouldn’t let you save photos it was hard it was like popping up now I won’t even give you an option it’s just photo lens which then searches for the same image but that doesn’t let you save it so all I can think of is to screenshot it which is not helpful. If this gets fixed I’m willing to come back possibly and keep on advertising for what a great search engine it used to be. I really hope they fix this. Otherwise it’s just another search engine….Crimsonkitten92Version: 218.0

Hum search is worthlessI’m trying to identify a tune from a music box we have. So I get that the music quality is low fi, but this app is worthless for that. Not only does it fail to identify the tune, it never even gave a guess or acknowledged that it couldn’t find it or suggested other things to try - its dots bounced along with the sounds (so I know the audio was active) but then would just quit listening and return to home with no feedback. We then gave several tests using humming, whistling, and singing along simple Christmas tunes to see if we could get it to work. I’m no virtuoso but, from the examples shown in all the Google ads, I think it should have given me something in all the tests we tried. Only once did it give me 3 very wrong guesses for a Jingle Bells whistle rendition. All other tests only resulted in no feedback at all. If you make any sounds it interprets as words (“la la la” or “blah blah blah”), it goes straight to lyrics that are ridiculously unhelpful and ignore any tune analysis. Maybe I’m missing a prompt or a trick to get it to work but I’ve determined the ads must be straight-up fiction and false..Jim WesleyVersion: 190.1

Google Assistant problemsI use Japanese as my second language on everything, and when I opened the app I changed that setting as well, but I noticed I couldn’t change the order of the languages as English stayed at the top no matter what I did. But I payed it no mind as it still worked both ways. I downloaded the app to use the “hum a song” feature anyways, yet when I first opened the app, the button that you are supposed to use for that feature didn’t show up. I closed the app for a few minutes and opened it back up to finally see the button, but google assistant seemed to have lost the ability to understand Japanese and would make my words into unreadable English “sentences”. After trying to fix it for 10 minutes I gave up and decided to make sure the “hum a song” feature was actually working. The circle of colorful dots showed up on the screen and moved when I hummed but nothing happened and after waiting for a few seconds, it would close and show the normal google assistant pop-up at the bottom of the screen. As if I hadn’t pressed the “search a song” button at all. Very disappointed..Random 5 year old.Version: 163.0

GarbageAsk google a question and it might just give you A ANSWER, not THE ANSWER, To your question. I looked up a simple question, “How long is the US” to which it tried to tell me from some random websites Information that the continental United States was 2800 Miles from East to West (which is correct), but also tried to tell me it was 2800 miles from North to South as well. After some searching I found out that it’s about 1700 miles, so why is google telling me that a website, with incorrect information is right? Shouldn’t there be a algorithm or maybe a fact checker that would make sure that your actually giving people correct information? It is absolutely unacceptable that Google, a place where people get there information from everyday, is giving people the wrong information. What other questions do I have wrong answers to because of this. It would be great if when I asked google something it didn’t tell me what might be the answer, I would rather make the mistake myself of clicking on a not so trusted website and getting wrong information there rather than google straight up lying to me..Geid szoke be dledkVersion: 169.0

Get Google Chrome InsteadIn short, why this company has two browsing applications is beyond me but chrome is far better than regular ole google and way more user friendly to those exposed to safari and looking for a widget to shake up their boring old home screens. In long, I downloaded google for the widget which I really liked the look of on my home screen but the features of this app compared to safari our lacking. I would often find features that were on safari that weren’t on google or didn't work as smoothly, such as the transition from incognito to regular browsing or simply going back and going forward while searching. If I went back too far google would send me to the original search screen with no way of going back to what I was just looking at. These, amongst other things, are minor, but they add up in the long run to make the users experience horrid. However, the google chrome app is a different story, it’s nearly identical to safari and in many ways better than it..Kyl356Version: 167.0

Images No Longer Lets You SaveHave had the app for years and through several different phones and this has never been an issue in the past, but as of the last week or so, Google Images no longer lets you download pictures onto your phone. There had been a popular glitch in the past in which you’d have to hold down the image with one hand, wait for the save image popup, and click on the screen with your other hand and hold it down so you could select the download option without it disappearing, but now even that option has vanished and been replaced by some Google Lens feature to inspect the picture instead along with an “images may be subject to copyright” popup (I thought that might’ve been the issue but no images can be saved, not just copyrighted content). It’s very frustrating since looking for reference photos and such to save to my phone was one of the main functions I used the app for and I hope it gets fixed soon..A Big Fan of the ShowVersion: 214.0

New Search WindowThe new window that pops up when you select a search result is ridiculous. It takes up more screen space and you are unable to select the url bar to search there like you could before. Instead, now you must return to the google search results page and type your query there instead. The page url still shows at the top of your screen, and selecting it copies the link instead of allowing you to modify it. This change significantly slows down search time and tab browsing time. Additionally, the back arrow from the top is now gone, leaving you with the back and forward arrows at the bottom, which do not have the same affect as the large back arrow that used to be present. I like this app, I have never had much problems with it, if this change does not become optional or removed I will most likely be removing this app and looking for an alternative, as this change seriously diminishes the app’s usability..My baby TaylorVersion: 222.1

New update ruined GoogleIve used google as my primary search engine for a while, but Ive always needed a second. A huge problem has always been the ability to download images or lack thereof on the Google App, they fixed the issue around 2019-ish. We were going steady when the download image feature was seamless, you hold down the image and a pop up with the words ‘download image’ appeared. Not anymore. Its been replaced with an annoying Google lens feature and a useless image source pop up with download image no where to be seen. We are all aware of these feature and the image settings or three dots at the right hand corner would be an adequate place for them. Forcing Google lens onto your users as some sort of quota made your app an afterthought and inferior to the Safari app. Not to mention Safari has a better ‘Tabs’ system. I would recommend the Chrome app which is less user friendly but way more competent than this worthless app..CringeBrianVersion: 217.0

Song hum featureEvery time I say “what’s this song” into the microphone it takes me to a google search of instructions on how to use the feature instead of actually performing the feature itself. I also can’t find the “song search” button after exploring the whole app, despite the unwarranted google search telling me there is a button. Going to have to rate a 1 star and uninstall the app for faulty software and false advertising. Unfortunate considering this is a cool idea but it seems to have been executed very poorly. I would suggest actually putting a button there instead of lying to your users, and making it so when I say “What’s this song” it performs the actual advertised feature instead of taking me to a google search. Seems like a simple and obvious fix. Hopefully you all can get back to me and let me know if I’m doing something wrong, if the song search button is hidden somewhere strange in the app, or if the programming is just completely inept..SekandisVersion: 137.2

Ruined by one pointless updateSeriously, what is this popup garbage? Now going to a website is like clicking a link in instagram, which pulls up some temporary pop up browser, it no longer feels like using an actual internet browser. You can no longer change the url, clicking on the url just copies it instead of letting you change it. Instead, to go to a new site you either have to completely go back to the home page, or open a whole new tab and clutter the tabs page every time you want to make a new search. Whoever made this change seriously needs to be fired, because they must have some serious mental disability and clearly aren’t capable of having this big of a say in a company. No mentally capable person would genuinely think that removing core features of a web browser is a good idea. Turn google back into a web browser instead of this wannabe instagram browser trash, otherwise you’re going to have barely any users..Glarrrrrrb!!!!!!Version: 222.1

Oops. Something went wrongI would rate this app higher but oops something went wrong, I'll try again later. When the app works like it should it becomes my go to for news based on categories I like. However, it takes a long time for a story/topic you're not interested in to be removed. If I'm not interested in sports, it shouldn't take weeks of removing every article related to sports to finally be removed. Most of the times a few articles will display and going to the next page just results in " something went wrong ". I love this app but it's the most frustrating one I have installed. Reinstallation does not fix the issue. Lastly if I do a random search I now have to open chrome private browsing because this app will "think" I'm interested in whatever I searched for, thus starting the loop cycle of trying to remove articles I'm not interested in, all from one random search..Starscreamx861Version: 172.0

One thing that annoys me …I receive notifications through many channels some I follow down their rabbit hole others I delete. I followed one this morning about iOS options and how to keep or turn them off. So, the first one about turning off phone call banners made me go look and change the way the call interrupts my work flow (if any). Then once I was done in settings I went back to … oh no, wait. Google decided I should go back to the very beginning of my opening Google! What, where the heck was I? Now you make me go back to … oh where the heck was I (before I submitted this review.) WHY CAN’T you leave me where I was in my review of, whatever link you sent me to?! If there’s one thing I hate is software that makes me have to a better short term memory than it does! Can you people at Google, quit playing games, read this and make your supposed search app more User-suppotive?.Badears60Version: 195.0

InconvenientIt used to be good, but now, from what I'm assuming was an update, made it into an overall inconvenience. The websites you want to open do not open into a full screen. At the top of these web pages is a pull down button—like on an iPhone that drops down notifications and reminders—and it completely takes away the main back button that used to be an arrow. Because of this, whenever there are pop-up ads on a webpage, you simply can’t just go back to the webpage itself, but have to completely exit it altogether. Another thing is that Google will constantly refresh itself when you leave. This is fine when you leave the app for a long amount of time but if you have a webpage open and close it for a few seconds or a minute, then it will completely refresh and you will loose whatever it was you were doing. Also, Google listens—and watches—to everything you say and do..HddyoysgfdrVersion: 225.0

It's getting worse tbhI have used this app for a while instead of safari because I just trust google more. But recently its been hiccuping and I can't stand it. One thing is that it won't let me change my picture. I don't know why and I want it changed because its an old picture of me. I will click on the icon and I will tap the camera on the profile picture and it will say "you can't change this profile picture from this account" but the problem is I have before. Also I've had this song stuck in my head so I tried to use the "find song" feature on the app and when I tap on it the dots will show up for a few seconds, like its trying to find the song, then it will go back to the home page. It is getting really annoying and I'm about ready to quit using the app (even though I liked using it) if these problems continue..CaseyUndercoverAsSarahVersion: 178.0

Freezes, stalls, stops for 45 seconds HELP!Freezes, stalls, stops for 45 seconds HELP! I enjoy Google but I might or will dump them for bing.. why? The Google app on my new iPhone and/or old iPhone is super buggy… I have uninstalled and installed and still to no avail… I am totally not happy because I use google to look up the latest stock news outside of Yahoo Finance and CNBC.. Another thing, if I read just one tiny Kardashian story, I would get 10 more KimK stories or similar suggestions.. I dare not read about my fav reality shows and that’s all I see.. not cool or if I read a funny story from India or other countries.. it’s all India, London or Africa topics afterwards.. When I pick subjects I like on purpose in settings, about 50% will only show up along with some random stuff I didn’t sign up for … But the biggest problem is the constant freezing and stalling for 45 seconds straight.. Help, Help, Help, Help!!.LeeLeeRocsVersion: 167.0

Issues with tabsI’ve been using this app for years as my primary search engine. I even recently noticed a feature where you can save recipes to “cookbook”, which is nice. The feature I use the most, however, has been an increasing source of frustration: tabs. I keep tabs open so I can return to them at a later date. The delete tabs setting is on ‘never’ so that my tabs never disappear. Yet today, when I opened the app, all of my tabs were gone. And there’s no easy way to restore them. I’d have to comb through my search history and go off of memory. I’m ready to discard this app in favor of the chrome app, since it turns out restoring tabs is pretty simple for that one. Or maybe I’ll just stick to Safari, which allows for a search of tabs. I don’t see that same option in this Google app. Another reason for me to stop using it..NiccimoVersion: 219.0

Stay Away From GoogleThey’re growing too big for their own good. They act like they have a right to shove all of their content and whatever else they decide is a good idea into your face. And no, you can’t manage what they notify you about easily. You dared to search for a sports team? Clearly you want to receive game recap scores all the time about them, with no way to turn them off! There used to be a simple way, but they updated that out. It’s no longer there. Clearly, just holding on the notifications you don’t want and turning them off that way was too convenient for users, and led to too much getting turned off that google didn’t want. Now I’m stuck choosing between getting notifications I actually want to hear about while also getting something I literally never asked for, or no notifications at all. Such a great system, fantastic evidence that the company cares about your interests, and not theirs..NovaWolf18Version: 204.1

I’m switching to safari because of the June updatesBefore this month the app was fairly good for a search app but now it’s useless. At first it was hacking trouble just saving what tabs I wanted open and would delete whatever tab I just opened once I left the tab. This applies to both new tabs where I wanted to compare results and tabs I had open for a few days that I went back to frequently. Then it made the layout of websites go into a weird zoomed out format that made it so you could accidentally swipe out mid read. Lastly the reason I’ve given up is because you can no longer save images. When you hold down an image now it just shows “image source” and “search within image” neither of which I would ever use. On the off chance that you manage to go through image sources and find a saveable image it’s grainy and awful quality..SdhtevhssjgfxVersion: 216.0

Some Major Problems with the 3-DThere’s a huge problem that I’m having with the 3-D Bengal Cat. The problem is when I attempt to videotape it in 3-D, I will try to move the animal around as I’m taking the video. It shows that it works, as the red line is moving around the circle, however the video does not actually take. I have seen a couple times at the top of my screen “Touch to return to Snapchat” or “Hangouts” but even after I have closed these apps it still fails to work and says the same thing. Afterwards when I try to take a video without moving the animal, it doesn’t take either! I have to close and open the app again, or exit out of 3-D in order to get a working video. But I’m still unable to move the animal around or the whole process will repeat. I’m not sure if it’s the same for other animals or not, but regardless, please fix this!.🌕🌸Ursula🌸🌕Version: 158.0

Just keeps getting worse and worse.App can’t load search results about 40% of the time. Everything else works fine, I have no problem doing anything else on my phone just this app won’t load search results it says try again. If I click one of the news articles under the search bar it’s absolutely fine, just can’t load search results. And this is when I’m home with full wifi in nyc with full service. Again, literally everything else on my phone is fine. I use google a lot, but if I search five things I’ll have to go to internet explorer for at least 2-3 of them because the google app just won’t load search results. I’ve tried taking off the app and reloading it, I’ve had this problem on two different phones now. It’s just not a good app anymore if it doesn’t give search results about half the time..Nikki.rose0607Version: 131.0

Open Tabs (IPhone XR)Saw someone else post something similar, but I can’t open or delete any of my past google tabs. If I create a new tab, then I can go to all tabs and delete/select it, but any tab that I don’t immediately delete is no longer accessible to me. I can still access favorited tabs, but the same problem happens. Essentially it’s this - I open one tab, it’s fine - I open another tab which is fine, now the first one is inaccessible - I open another tab, which works fine, but the previous two are now inaccessible -etc, on and on. This problem also happens when I leave the google app for a while, or swipe up. Because whenever I do that, returning to google then brings me back to the home screen of google, meaning that the previously fine tab is now inaccessible cause I (technically?) opened a new tab, even if this new tab doesn’t show up, but still causes the same problem..Atlas_07Version: 128.0

Google lens gone??!!I am only giving one star until google “lens” is back in search bar next to microphone again. What happened to the google lens option that WAS right next to the microphone in the search bar?? I used it for only a couple of things and when I went to use it again within 24 hours it was GONE. I’ve gone through everything within the app and there’s a place to download it and that didn’t even work. In one place it talks about the lens but again, it’s not on there. I’ve uninstalled the app and when I go back to the App Store to reinstall it, it says to update it. But I uninstalled it so why is it only giving option to update it instead of install it. And when I go to App Store and look at all the app offers, it shows that you can use google lens to search stuff you see, BUT IT’S NOT THERE WHEN I’M IN THE APP ITSELF. What’s the deal google? Where is the lens????? Please help me with this??!!!!.Punkin' PoohVersion: 97.0

New update AWFUL. Google image search useless.New google image search is TERRIBLE! The sole reason I search for images is to see IMAGES, and only images. I do not want to see the text, or a ton of white space. I liked how the old google search app showed images only. I purposely used this app when searching for images as chrome doesn’t display image searches the same. Chrome shows the text. But now, not only is the text required but am unable go full screen with an image (and hide the text when tapping on it or rotating my phone). This is awful for viewing images because phone screens are not that big and now it only shows up on half the screen. Please bring back the old version or at least make it an option that is easy to select on the screen (not hidden in layers of menus within settings). This is extremely frustrating and disappointing.MeghanSmith917Version: 69.0

Getting worse and worseClearly Google has become more interested in monetizing what was once the sine qua non of digital maps than they are in providing a good user experience. They have junked it up with SO MUCH garbage, like (paid?) eateries and shops, that you can hardly see the streets. And no, I do not need a huge marker to tell me I “recently visited” a site that I merely tapped at random to get rid of something else obstructing my view. At the same time, so my street names are missing, unless you finally just happen to enlarge or shrink the map the perfect amount, and even then it will vanish if you move. And I’m talking about major thoroughfares, bridges, and so on. Then there’s all the persistent stuff I don’t want, like the weather, the Live icon, an inset photo, and info at the bottom of the map about whatever you looked up. Switching to another map!!.HollybegoniaVersion: 179.0

No variety. Too Mainstream.There’s nothing wrong with it’s UI or anything, it’s actually simple to use. But if you’re trying to do actual research or look for something you better hope it’s mainstream or trendy otherwise you’re gonna be looking a LONG time. It’s like its search results are based off words you put in the search bar, and whatever happens to be popular in society. I tied looking for a scene from something I liked and no matter how much I changed my wording in the search bar all of my results were either the same songs they’d give over and over or tik tok trends, even though my search bar mentions NOTHING about music, songs, or tik tok(?). And the cherry on top? I found what I was looking for on Yahoo in a couple searches. All I got from this whole experience is it needs a sort of “These results aren’t helpful” option rather than “feedback” nobody at google ever is gonna read..Richard7274Version: 224.0

Bad.The update made to this killed it. I can’t understand why this change was made. After clicking onto a website if I want to go to another I have to fully leave the site because clicking the top just copies the link. Why was this made a thing? Did whoever suggest it have a hard time copying the link somehow so they made such a stupid change? Another problem is that whenever I close my phone because I can’t keep the screen open forever especially because I have work to do it closes the entire site I was on. Meaning if I was on a site that had pages then to it or anything like that I would have to constantly start from the very beginning whenever I reopen my phone because the site was closed. Everything was way better before and I can’t understand who was stupid enough to suggest this changes or who was even dumber to even approve of these..Deathwatch 452Version: 223.0

Unwanted information on my discovery feedThere’s a Tampa Bay Bucs score feed under my search bar that just popped up out of nowhere. It’s been there for a week now even though I’ve went to the settings to make sure I didn’t somehow request this information. I did not & it remains. This is starting to frustrate me. I’ve never had this problem & I’m wondering if the new iOS update has something to do with it. Update: So I wanted to clarify my issue. It’s not what articles are popping up in my feed, it’s a persistent weekly score bubble under my google search bar at the very top of my discovery feed. I have went through all the options & requested that no Tampa Bay Bucs news specifically be added to my feed. It has remained. Update #2: It’s actually the latest team news feed for the Bucs. I just installed the new update & it’s still there..Mister PressVersion: 179.0

UnsatisfiedGoogle quickly became the most used search engine thanks to its simplicity and ease of use. Sadly, this app is missing a few things to earn those describers. 1. They took away the connectivity to Apple Maps. Why? This was one of the main features I used the app for. I would look up Applebee’s, click for directions, and google would reroute me right to Apple Maps with the right directions. Now Apple Maps is no longer an option and it’s obvious you took away this feature without stating that’s what you were going to do in the update which in my mind is a really shady business practice and let’s me know you knew doing this would make some people mad. 2. Symbols on the images. Now users can’t screenshot or view images without seeing the buttons/symbols. Again, another feature I used a lot that was taken away. 3. When you click on a suggested image when viewing an image, they is no way to go back to that original image without going back all the image results. Why is there no back button? Please add back these features to earn a good review! Thanks to these exact features, I think I’m going to have to start using Safari app just for the Apple connectivity and to view images without the three or four buttons on top each of them..Big hole2011Version: 111.0

Why. Just why?Let me say that google will always be my go to web browser. My problem is that you guys went back to a feature that makes this app unusable. You once again have made the decision to not allow me to edit a url. And went back to where you have to swipe down to get rid of a website. But it only makes searching more frustrating than it should be. I keep accidentally getting rid of a article or page because when swiping up to go to the top of the page, it gets rid of it. And you also can’t go back to that because you decided to go back to where you have to tap on the backwards button to go back to a previous page, instead of just holding the button and being allowed simply select the page you want to be on. Plz fix these problems.TherickeVersion: 222.1

Sends ads as notificationsStop sending me ads as notifications..BfortinVersion: 35.0

It keeps crashingI used to use this app all the time but for a couple of weeks now it crashes after about 15 seconds every single time. It’s very frustrating. I don’t have an old phone either. Please fix the issue..Mandii-xoVersion: 105.0

Why would you change photos?I just updated the app yesterday and all of a sudden I can’t view pictures properly. Why would you change this? It was perfect before and now I’m just upset. Now I’ll have to save images to my camera roll just to look at them full screen. Truly disappointed in you..William WelterVersion: 69.0

App crashesWow. For a big company like google they cannot code apps which cannot crash. Should have tested first.Hisham223Version: 105.0

Keeps crashingThe update doesn’t load properly and keeps crashing. Worked better before update..DThKoyVersion: 46.0

Google ImagesThey new format makes it so I can’t tap on an image to isolate it anymore. Looks a lot uglier and hard to look at. Unnecessary change honestly..Will.ReadVersion: 74.1

Hum this tune/ what’s this song, non existent.One star may be a bit harsh but this is the only reason I agreed to give google more of my data thanks to their newest ad. This feature is completely non existent for me iPhone 8+ everything up to date. Had to check if it was early April fools or something..Mitchjs88Version: 137.2

WiredI can’t search anything when I use this App in my iPhone, it always tell me unable to get results with no network, but actually I can search what I want by Chrome APP in my phone at the exactly same time. And I check the WLAN and data settings for Google APP, everything is alright, Am I bugged by someone?.Edwardwen7575Version: 119.0

Disappointing.App performance has been slipping for years. Recent updates have left the app completely unstable. There is an extremely long delay in launching the app and then it crashes after a few minutes of use. My suggestion is to focus on improving the app performance before adding new features or new layouts..Kingston01Version: 105.0

تحيى فلسطين رغم أنفكم.تحيى فلسطين رغم أنفكم..Mou ChiVersion: 116.0

Can’t download from the cloudI can’t download this from the cloud. Please help.JenmikVersion: 64.0

Palestine in google mapsPalestine will be free even you took it from your maps.FyutteVersion: 116.0

فلسطينفلسطين ستبقى رغم انفكم.AlhurrahVersion: 116.0

ALWAYS CRASHESThis used to be a very good app but for a little while now, for me, once you open the app and stay on it for a few seconds, all it does is crash and closes. You can’t do anything on this app!.BigMike8031Version: 109.0

F you googleGoogle is now forcing people to download its app to log into YouTube, and offers no other alternative. I will be deleting immediately.Not a fan of this versionVersion: 190

No song search available as advertisedThey advertised vocal song search. I downloaded the app for that. It is not available!.Armand KonanVersion: 137.2

Hum to google doesn’t workOnly reason i downloaded this app was to take advantage of humming to google. Feature doesn’t seem to be working on iPhone 12 Pro Max.SymbiotemoovaVersion: 137.2

Not as describedCannot hum or whistle song as described. I hit mic button and say, "Search song or find a song" as instructed and as soon as I say that it comes up search results for "find a song". There is no delay to allow me to even hum it.SkjebfkjshrgVersion: 137.2

Music IdentificationAfter seeing the annoying ad claiming that you can hum or whistle a song for identification, I thought what the heck, let’s try it. After attempting 5 song ID’s through (popular and non popular) whistling or humming, I can say this does not work at all. If your ad claims something, at least ensure this is easy to make work otherwise first impressions will sink you. This is why I still refuse to subscribe to YouTube; it’s half baked..RaddylVersion: 137.2

BogueL’application plante après 10 secondes après l’ouverture depuis le 5 mai, application inutilisable!.Dchen84Version: 105.0

:pThis won't even downlode.Puglover12121213Version: 78.0

What happened to 'delete all'?It used to be so simple to delete your search history and now I can't do it!!!! You have made it too complicated!.Ricky 69 46Version: 68.0

Do NOT upgrade to V217.0This upgrade is the worst!! The app glitches, freezes and takes FOREVERRRRR to search. Worst decision I’ve made in years. Now I’ll have to suffer with Safari again..46MS140Version: 217.0

Was goodThey removed the feature to be able to hold onto any image to save it? Why??.DrbubblesiqVersion: 214.0

Stop ask me to get the appEvery time load Safari do a search. I get this message “ Fast access to Google”.Jd.SuperiorVersion: 207.1

Keeps crashing after few daysFrom the time iOS 14 widget’s came I was really liking the google widget but recently I always have to delete and reinstall to fix the crashing problem l have tried every other thing.Abishai007Version: 131.0

Stupid thingWhenever I go on YouTube the darn thing won't let me leave the video I'm on. I click " done", and I leave for just one second(in that time period, the screen is frozen) and it instantly goes full screen again. Stupid thing.DalySkywalkerVersion: 34.1

App has dark mode but clicking into any article blasts you with white.Why?!.JorelleMVersion: 197.0

Hate appStop asking my to use it.NsisjdjsjsiksjjVersion: 190

New update crashes itSince the new update the app won’t open. It crashes immediately after being opened..Fishboy$Version: 185.0

My location buttonI always hit the my location button by accident and it takes me back to my current location, which sucks if I’m am scrolling around random parts of the globe…love the app otherwise!! Please make the current location button more out of the way.ShsifjdnsjzidjeVersion: 170.0

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