Google Customer Service

Google Positive Reviews

New Search WindowThe new window that pops up when you select a search result is ridiculous. It takes up more screen space and you are unable to select the url bar to search there like you could before. Instead, now you must return to the google search results page and type your query there instead. The page url still shows at the top of your screen, and selecting it copies the link instead of allowing you to modify it. This change significantly slows down search time and tab browsing time. Additionally, the back arrow from the top is now gone, leaving you with the back and forward arrows at the bottom, which do not have the same affect as the large back arrow that used to be present. I like this app, I have never had much problems with it, if this change does not become optional or removed I will most likely be removing this app and looking for an alternative, as this change seriously diminishes the app’s usability..My baby TaylorVersion: 222.1

Useful but self servingThe app blocks the native OS overlay in favor of its own. For example, when trying to call a business from a search, the number that you would press on to initiate a call does not come up. I’ve noticed this when trying to search a highlighted term as well. Usually when a user wants to look-up highlighted text, you can get quick results from the ‘look-up’ option that appears along side copy, paste, etc - however when done through the google app, the app redirects to the look up through itself without allowing the user to leave the google app ecosystem. I understand that there is a need to keep users on an app and maintain every aspect of data collection to avoid unnecessary loss but it feels very manipulative and takes away from the iOS user experience so much so, I cannot make a call after performing a search, leading me to have to switch apps in order to fulfill my request. I understand it’s a competitor operating on Apples platform but, I think they should at least be held accountable even if there is a choice whether to use the app or not..Fresh Out of the VillageVersion: 257.0

Usually interesting reading butA huge bug is that when I click on that I’m not interested in a topic, I get a pop up message that Google gets it and won’t show me any more articles about that topic. But I keep seeing articles!!!! Sometimes I even see more of them. Two current examples are Princess Charlene of Monaco and Situation Puzzles. I clicked on a few of each which was enough so I clicked on that I wasn’t interested. The articles kept showing up, sometimes multiple articles every time I opened Google. Just now I opened the app and, out of 37 articles, 5 were about Charlene!! I keep saying I’m not interested but I keep seeing these articles. Enough already!!! Another annoying bug is that, when Google is refreshing the articles, if you’re reading one, it freezes and you have to exit Google, reopen it and go to Tabs to find and continue reading the article..Lantana, FLVersion: 186.0

Suggested/trending searchesThankful the tab behavior was reverted and now when I search it actually fully goes to the page I want, and I can edit the search from there. Unfortunately, I REALLY dislike the suggested/trending search boxes that are now showing up as suggestions. For a long time I have had a preference set to NOT show me trending searches and this new feature seems to be basically the same thing, so I would expect Google to respect my preference and not show those. (I did not see any new preference that I could use to do this.) I try to search with purpose and I do not appreciate distractions and apps trying to tell me what I should be interested in because it’s trending or new. Attention is a limited resource and those features are a way to steal attention. I typically prefer Google because it is minimalist and doesn’t distract but this is a subtle way to distract and I would like to turn it off asap. Either respect the existing preference or add a new one so I can turn this thing off..SV_00_^Version: 223.0

Hasn’t Yet Earned 5 StarsAt one time in the past, when I typed in my search argument, if there was a misspelling, Google would offer up the correct spelling, eliminating the need for me to correct it. In some cases, where participles or familiar words were involved, Google will reconstruct my argument with the correct grammar. I would sure enjoy those days again. Even now, when I’m typing this review, all of my misspellings are corrected. Why can’t Google offer that option when I’m typing in my search parameters? Google once did have that option, then took it away. One other annoying thing about Google: whenever I’m searching for a report or article, Google displays first the results it wants me to see, often biased, forcing me to scroll several pages until I find what I’m looking for. This is a nasty habit and one which stirs up conversations in Congressional circles about “reforming” Google. Google is an important research tool, very important, and Google employees shouldn’t be allowed free license to transform such an important research tool into a one-sided echo chamber for specific ideologically-oriented groups. I’d rather see Google as completely neutral in that regards. Making it neutral, without certain biases being introduced, goes a long way to earning that fifth star. Thank you..Emon2014Version: 258.1

TwacyRadIn response to the user “TwacyRad” your rant was absolutely ridiculous and a waste of everyone reading its precious energy. Not to mention I just lost at least 6-7 brain cells just fighting the extreme urge to use googles app/image search to search your screen tag and well that’s another story! Anyways!! Nobody really cares about your sensitivity to light or the painstakingly long rant about you and your crap. I too now am sensitive to light,sound,and movement and probably have some anger issues that need valium due to your boring long rant about you and nothing about the app itself?! PLEASE JUST PUT THE MAC,iPhone,and,IPad down! Clearly your “SENSITIVITY” to light has burned the retinas connecting to your brain and you too seem to be down a few brain cells?! Yes you are the minority at least that much you can “SEE” in the dark or the light mkay? GET A HOBBY LADY!.EvinnicoleVersion: 233.0

It would be my favorite search engine BUT…I’ll be honest, a world without Google is a world in which I don’t want to exist. I mean, you can find anything, and I mean ANYTHING on Google. It couldn’t get any more awesome than that, right? Well… It could. The fact that the Apple mobile version of Google doesn’t allow one the capability to download PDF’s/EPUB’s in order to view them, makes Google a little bit lame. If I had a dollar for every time I had to switch to Safari (🤢) & look up the same exact thing just so I could view a PDF, I’d probably be able to buy Google right now. (Maybe an exaggeration, but it’s occurred so much so that I felt very compelled to write this review) I personally rate it an overall 4.3 stars, as it has such potential to be the greatest creation since sliced bread. If only I could view my PDF’s….Swag🎉Version: 241.0

IOS Widget IssueLove the iOS widget for the Lock Screen. However, when I select the widget, the app opens and the microphone screen comes up and google is listening. That’s perfect. When I ask a question, google dictates the words I said perfectly but the response is “something went wrong. Please try again”. The words I said are still listed in the search area so I just have to hit search and it works, but it should just give me the answer without the “something went wrong” response. It seems this only happens when the google app is not already open. If the app is open, the widget and app work perfectly. UPDATE: The update I received today fixed this issue. Yay!! I’m so happy! Now I can ask Google something from my iOS lockscreen instead of using Siri.Huge Alphabet FanVersion: 248.0

New UI is Worse after latest updateI have always been a avid google user, and always preferred the google app over safari. however, this latest update has made me have an extreme uptick in my use of Safari. the new way to view webpages is not user friendly, and glitches very often. i often find myself losing the page i was on, or getting kicked out randomly. also, it is near impossible to begin a new tab without over riding an existing one. multiple times i am trying to input information from one site into another, and it end up closing one when i try and switch to the other. it’s infuriating. these bugs need to be fixed quickly, or i may end up making the full time switch to Safari as my go to app..PandaLover9803Version: 235.0

Linda Gordon and friends!We love this quaint restaurant whether we eat outside or dine indoors. The staff is always friendly and upbeat and happy to see you! The Food is prepared fresh and served beautifully! If we don’t eat there at least two times a summer our summer is not complete! It’s not often a quaint restaurant like this takes reservations! We enjoy how the manager makes this possible! And it is a joy just to watch Kevin , the table busser, fix up the immaculate table decorations and clean linens and keep your class filled with beverage before you even miss a drop! Of course is very popular during the Tulip Festival so I urge you to go another time when it is not quite so busy! That way you can enjoy the lovely gardens that you see as well as the food and surroundings!.Friend of the Trellis cafeVersion: 233.0

It is a good, but there is some issuesThere is many google glitch that I constantly keep on seeing, like google being SUPER slow and keeps on acting like we do not have internet, and it is Xfinity, and I say Xfinity is really good internet in my book. And this REAL annoying glitch it is what I call the no pictures glitch because when you take photos IT ALWAYS SAYS “could not save image” and you know what I have to do to fix that, DELETE GOOGLE, yeah I would say that is a real annoying glitch, but I don’t know what causes this may cause my phone is outdated, because it is a iPhone 6 or but please google fix this glitch please, because I do not want to constantly DELETE GOOGLE, and when I mean constantly I mean every night, if you where me, you would probably feel the same as me, annoyed, the glitch is getting on my nerves and I hope it will be fixed..Alphie the greatVersion: 190

Please help me in adairsvilleFormer senior woman with good credit no charges , no tickets. I am being stocked and been harassed by the cops of adairsville, GA Up north of 75 exit 306 . I have had load machine on me load cars up and down the road on 41 and a lot of guns being fired at me. This is because they believe I’m a alcoholics and a drug Addict. And I’m not , for 4 years I been subject to them bugging my house, hacking my phone,and a tracker put on my car. Haven’t made any arrest. And they helped incarcerate me at the crises center where I had my blood checked several time for alcohol and drugs. I have a copy of the report. No alcohol or drugs in my system. They bully me and turned the town against me. It has affected my mental health.. I don’t want this to happen to anyone else...Keeping my head up :Version: 199.0

Hey google look a serious talk!Dear google, you are just trying to keep everyone safe which is fine that is not such a crime actually , it help prevent a crime of a innocent persons app and a person presses there phone and tries to sign in and do some weird stuff so keeping people safe is a good job …….but, google why on earth is it so hard to find the prompt button to verify something if your gonna make accounts safe give people instructions of what there doing other ways it’s complicated and hard. Thank you google for listening or reading I appreciate it /you for giving me your time and if you see this please think about these things I really recommend it. P.S great app love the good work keep it up 👍.Fat ugly cardVersion: 253.2

Search by image is unavailable.Hi, I’ve been recently having issues with searching images,What happens is whenever I want to search an image instead of it pulling up related images or anything it says “ Search by image is unavailable. Please try again in a few hours.” The thing is that I’ve waited more than a hour, And unfortunately still says the same thing if I try again, And I’ve also seen others talk about this issue as well so if you can possibility look into this issue, Or it can be explained why this is happening, And I forgot to mention I used chrome and never have this issue please look into this like I’ve said previously stated in this review. Thank You.ColemanJonVersion: 239.2

Google Sign-In Broken In AppI'm used to using texted codes for 2FA. Fortunately, Google still lets me do that. The idea of depending on some password manager that contains a key that I can't access if something goes wrong doesn't appeal to me. This time, though, I decided to try a different option that Google provides, which is to open the Google App and verify my identity. So, I downloaded the app and gave it a go. What happened, though, was that the text in the screen was highly zoomed, and locked in place, making it impossible to scroll, in any direction, to wherever it was on the screen that I was supposed to do the next thing. Until that bug gets fixed, obviously, the Google App two-step login option is dead. As for the app itself, it seems to be a decent search engine with some additional features..Wolfgang TreehouserVersion: 203.0

Slowly deterioratingGoogle was great, but the issue is that minor inconveniences such as taking Google Search off iMessage is really annoying. From there I could do a quick search or a location to send much quicker via text. Not anymore! Another thing, the app gets slower and more cluttered with each update. I do not use Safari as much due to the fact that it feels “heavier” and more cluttered, but now I’m seeing pointless news articles that are absolutely irrelevant to me as an individual. All of the data mining and theft your company does, and you can’t even match my interests? Even if you could match my interests, you wouldn’t be able to do it because you are Google. Furthermore the articles are pointless anyways because of the News app and third party apps that I can download. Slowly but surely, Google is turning into a lesser search engine like Yahoo or Bing..Nordic_WarriorVersion: 128.0

AkstylesThe only search engine I trust and has been my go to since the conception of the term. I’m really loving the personalized news feeds. As someone who intentionally avoids today’s unreliable news sources, especially from social media apps, the google news feed has been a welcome addition to my routine. I no longer have to miss out on reading articles I may be interested in because of my choice to not login to FB. Instead I often find articles I’m interested in through my google feed in between searching for things. Google Search is one of my top 5 most used apps. Their reliability and commitment to being the best in my opinion has hands down beat any other apps. I’m sticking with google for the long haul..TfffrdeeVersion: 54.0

Dentists of TucsonLet me start by saying Dr Stears and his assistant did a wonderful job on my new crown. I also got a chance to see and hug Lynette, favorite hygienist, she is awesome. Very professional staff, always smiling and welcoming. Items are explained and you are aware of your portion of the payment necessary to do procedure. Business manager handled an irate patient professionally and I commend her for being calm but stern. Please remember to be kind, the people are simple doing their job, which they do an exceptional job. I work in the medical field and understand the difficulty of insurance companies and explaining the remaining balances and it is difficult. I love this staff and will continue to come here and recommend this office to everyone!.SUSANEDWRVersion: 194.0

Losing pages.If I’m on a page and I have to either step away so my phone goes to sleep or switch screens, it resets to the homepage search bar. Not all the time, but enough that it’s incredibly irritating. I’ll have to scroll all the way back down to where I was (I love reading comments on articles, so sometimes it’s a lot of scrolling) to continue reading. This has only become a problem in the last few updates, I believe since the overall look has changed. Sometimes the page I was on will be completely gone from the history as well, saying I have no browsing history when I clearly do, as I was JUST reading something. Then I have to remember what I searched and the title of the article. Apps are supposed to be streamlined, quick & beneficial. I might as well read on a computer. Fix this, please..KokokayleeVersion: 46.0

Include image searchMy biggest use for this would to quickly search an image to use as a meme or something. There should def be an image search option..EricathanasVersion: 58.0

GoodIt’s great for watching youtube.EvolutionYTVersion: 76.0

Keeps crashingAfter the latest google app update, the app keeps crashing 30-60 seconds after I open it. Quite frustrating! Hopefully there’s a new update soon to fix it..RNNS2014Version: 102.0

I love itIt’s the best.Keke,ekeVersion: 134.0

Very happySimply: The best.Pme9Version: 62.0

FavoriteOnly one.NirwanpuriVersion: 34.1

GoogleUn peu fade, intrusif en diable... mais redoutablement efficace !.Bernard HinotVersion: 226.2

WelpI saw an ad so it can guess the song so can u tell meh how the heck I do that.Me 😯Version: 160.0

Awesome and FREEGoogle is almost completely free ! Keep up the amazing work!.The game lover 120385736382638Version: 85.0

AWESOME 😎THIs IS SO COOL.so there’s this 1910s song I like and it helped me find it by the humming thing.HdrmrjejbdhshsbshdhdVersion: 195.0

I love itIt’s Amazing for many things but it can lie I was getting all the flags for nato and on the list it didn’t say Ukraine or USA and I KNOW FOR A FACT USA IS IN THERE because I’m in Canada I know our biggest ally (USA) and why are we fighting for Ukraine if they’re not NATO? They are they got accepted that’s why we’re fighting for them but that’s on about one topic either way the system is amazing. have a good day Google.😌.Sugar bear32011Version: 237.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 257.0

Google Negative Reviews

Little accessibility - dark mode often unreadableA lot of the new features with the update are well designed and settings are more accessible. But it doesn’t resolve the MAJOR accessibility issues with features more frequently used than settings. I like to have dark mode enabled in my OS across devices due to light sensitivity and attention/focus issues. Since the update, many sites are unreadable (dark grey text on black backgrounds!) or not even in dark mode. At first I thought it was random website issue but it’s actually chrome because I see it when searching or on googles main page. It also switches back and forth on google and the search bar at complete random. Googles website and search bar itself often has dark text and the search bar is bright white with odd colored text that’s hard to see. I’ve noticed this isn’t just a iOS problem either - it occurs on my Mac as well. I also struggle with cluttered web pages as it results in distraction and trouble reading. I have to flag google ads almost all the time in iOS because they block site content or aren’t in dark mode and the bright white blue light is piercingly distracting. Not a problem on MacOS because of Ad blocker. I really don’t know what I would do if I had a more severe visual impairment. For now, I’ll play with app specific accessibility through my iOS. Google, get accessible please! We may seem like the minority now, but realization of neurologically-based diverse needs is the future..TwacyRadVersion: 231.0

About To Delete This AppI use the Google app pretty exclusively for searches and quick internet answers. The annoyances are getting greater than the help. The search by picture has turned into a vomit of results that just go based on similar color of items, not the items themselves or even brand words. The picture search USED to be helpful when looking for specific items I’m trying to buy. It’d look for that specific item, which was super helpful since sellers use different words and titles in their postings. Google killed that! Now, after the latest update, I’m forced to deal with the stupid predictive text vomit as I’m trying to type. I don’t like predictive or recommended text, so I don’t have those options enabled on my phone. Now, Goggle app is THE ONLY thing on my phone that chucks words above my keyboard that they think I’m wanting to use. Searching for answers on how to get rid of it only ends in frustration and repeated steps of “turn off auto complete” which I’ve already had turned off long ago. I don’t know who Google algorithms is tracking for most of the recommendations of websites, searches, words they think I’m trying to type, but it’s definitely NOT me. 90% of their ‘perfect for you’ recommendations are garbage I couldn’t care less about and haven’t looked up. I’m to the point of looking for an alternate search app that doesn’t give random crap recommendations or force “features” that are unwanted..LilBunnE97Version: 242.1

Google - get rid of the blue pop up tips!!!Have an issue and cannot find anyone at Google to help. Literally EVERY SINGLE time I am on Google on my iphone, these blue “tip” boxes pop up. They contain directions and/or explanations for VERY self explanatory buttons and things on the Google page. For example -I search something like “candy” and then on the results that come up there is an overview of the subject searched. Then there is a blue box that pops up and points to that overview button and says “tap here for summary and general info”. I’m not understanding why Google has to define/explain this button every time I search something. I know what overview means. Or I look up a restaurant and a box forms over the “order here” button on the result page and says “view menu and order food.” If these instructional pop ups only occurred once when I first used Google I would understand but every time I search something there are blue boxes all over the page speaking to me like I am dumb lol. Soooo unnecessary and so annoying. Trying to find a way to disable this but no one can give me any info. I’ve tweeted at them and they don’t answer, I’ve called apple who says it’s Google’s issue but no one cares. Have stopped using Google because of how annoying it is..Laur849Version: 179.0

Images no longer can we saved unless you go to a websiteI’ve use Google for years and preferred over Apple’s Siri search any day but I’m starting to wonder if I should just try to adapt into other Main Street in mindframe’s and ditch google all together. It’s really hard when I know a search engine is doing its best but then it loses those few key features that make it better than the rest. I may have to look into some of the other search engines that allow you to save images because the whole reason I have it on my main screen and I told my mom and many family members to download it was for the ease of access and customizable options. But as of late there was a glitch a while ago that wouldn’t let you save photos it was hard it was like popping up now I won’t even give you an option it’s just photo lens which then searches for the same image but that doesn’t let you save it so all I can think of is to screenshot it which is not helpful. If this gets fixed I’m willing to come back possibly and keep on advertising for what a great search engine it used to be. I really hope they fix this. Otherwise it’s just another search engine….Crimsonkitten92Version: 218.0

Hum search is worthlessI’m trying to identify a tune from a music box we have. So I get that the music quality is low fi, but this app is worthless for that. Not only does it fail to identify the tune, it never even gave a guess or acknowledged that it couldn’t find it or suggested other things to try - its dots bounced along with the sounds (so I know the audio was active) but then would just quit listening and return to home with no feedback. We then gave several tests using humming, whistling, and singing along simple Christmas tunes to see if we could get it to work. I’m no virtuoso but, from the examples shown in all the Google ads, I think it should have given me something in all the tests we tried. Only once did it give me 3 very wrong guesses for a Jingle Bells whistle rendition. All other tests only resulted in no feedback at all. If you make any sounds it interprets as words (“la la la” or “blah blah blah”), it goes straight to lyrics that are ridiculously unhelpful and ignore any tune analysis. Maybe I’m missing a prompt or a trick to get it to work but I’ve determined the ads must be straight-up fiction and false..Jim WesleyVersion: 190.1

Google Assistant problemsI use Japanese as my second language on everything, and when I opened the app I changed that setting as well, but I noticed I couldn’t change the order of the languages as English stayed at the top no matter what I did. But I payed it no mind as it still worked both ways. I downloaded the app to use the “hum a song” feature anyways, yet when I first opened the app, the button that you are supposed to use for that feature didn’t show up. I closed the app for a few minutes and opened it back up to finally see the button, but google assistant seemed to have lost the ability to understand Japanese and would make my words into unreadable English “sentences”. After trying to fix it for 10 minutes I gave up and decided to make sure the “hum a song” feature was actually working. The circle of colorful dots showed up on the screen and moved when I hummed but nothing happened and after waiting for a few seconds, it would close and show the normal google assistant pop-up at the bottom of the screen. As if I hadn’t pressed the “search a song” button at all. Very disappointed..Random 5 year old.Version: 163.0

GarbageAsk google a question and it might just give you A ANSWER, not THE ANSWER, To your question. I looked up a simple question, “How long is the US” to which it tried to tell me from some random websites Information that the continental United States was 2800 Miles from East to West (which is correct), but also tried to tell me it was 2800 miles from North to South as well. After some searching I found out that it’s about 1700 miles, so why is google telling me that a website, with incorrect information is right? Shouldn’t there be a algorithm or maybe a fact checker that would make sure that your actually giving people correct information? It is absolutely unacceptable that Google, a place where people get there information from everyday, is giving people the wrong information. What other questions do I have wrong answers to because of this. It would be great if when I asked google something it didn’t tell me what might be the answer, I would rather make the mistake myself of clicking on a not so trusted website and getting wrong information there rather than google straight up lying to me..Geid szoke be dledkVersion: 169.0

Get Google Chrome InsteadIn short, why this company has two browsing applications is beyond me but chrome is far better than regular ole google and way more user friendly to those exposed to safari and looking for a widget to shake up their boring old home screens. In long, I downloaded google for the widget which I really liked the look of on my home screen but the features of this app compared to safari our lacking. I would often find features that were on safari that weren’t on google or didn't work as smoothly, such as the transition from incognito to regular browsing or simply going back and going forward while searching. If I went back too far google would send me to the original search screen with no way of going back to what I was just looking at. These, amongst other things, are minor, but they add up in the long run to make the users experience horrid. However, the google chrome app is a different story, it’s nearly identical to safari and in many ways better than it..Kyl356Version: 167.0

Images No Longer Lets You SaveHave had the app for years and through several different phones and this has never been an issue in the past, but as of the last week or so, Google Images no longer lets you download pictures onto your phone. There had been a popular glitch in the past in which you’d have to hold down the image with one hand, wait for the save image popup, and click on the screen with your other hand and hold it down so you could select the download option without it disappearing, but now even that option has vanished and been replaced by some Google Lens feature to inspect the picture instead along with an “images may be subject to copyright” popup (I thought that might’ve been the issue but no images can be saved, not just copyrighted content). It’s very frustrating since looking for reference photos and such to save to my phone was one of the main functions I used the app for and I hope it gets fixed soon..A Big Fan of the ShowVersion: 214.0

New update ruined GoogleIve used google as my primary search engine for a while, but Ive always needed a second. A huge problem has always been the ability to download images or lack thereof on the Google App, they fixed the issue around 2019-ish. We were going steady when the download image feature was seamless, you hold down the image and a pop up with the words ‘download image’ appeared. Not anymore. Its been replaced with an annoying Google lens feature and a useless image source pop up with download image no where to be seen. We are all aware of these feature and the image settings or three dots at the right hand corner would be an adequate place for them. Forcing Google lens onto your users as some sort of quota made your app an afterthought and inferior to the Safari app. Not to mention Safari has a better ‘Tabs’ system. I would recommend the Chrome app which is less user friendly but way more competent than this worthless app..CringeBrianVersion: 217.0

Feb2023 feedback: new (i+) button is a bad experimentThere's a new (i+) button in the bottom of tabs. it brings up "related searches" and "info about this page." it is app bloat, full stop. i have never gotten (and don't anticipate ever getting) to a page and needing a or wanting a shortcut to more pages like the page i'm currently on. if it's not quite what i'm looking for, more alike results aren't going to help me. i need to refine my query and look at the main results i got on the search results page. if it is what i'm looking for, i don't need to find more alike pages, since my need is being sated by the current page. it has zero relevant functionality to browsing. but it does cramp up the previously well spaced button array that was there previously. the home button should be center. if google is very married to this (i+) button, find somewhere else in the UI to put it instead of central to the experience. i suggest putting it as a sub-function or submenu pop up of tapping and holding the url bar. that's intuitive (as in "of course i should learn more about a page if i hold down on the url") , it becomes completely hidden from the UI, and it relieves the button crowding happening at the bottom of tabs (which, as of 2/6/23, is clumsy and aesthetically poor with the (i+) button). the app has enough features surface levels features. this new button is a detraction from lithe browsing..Emanningsnotworth110milVersion: 250.0

Ruined by one pointless updateSeriously, what is this popup garbage? Now going to a website is like clicking a link in instagram, which pulls up some temporary pop up browser, it no longer feels like using an actual internet browser. You can no longer change the url, clicking on the url just copies it instead of letting you change it. Instead, to go to a new site you either have to completely go back to the home page, or open a whole new tab and clutter the tabs page every time you want to make a new search. Whoever made this change seriously needs to be fired, because they must have some serious mental disability and clearly aren’t capable of having this big of a say in a company. No mentally capable person would genuinely think that removing core features of a web browser is a good idea. Turn google back into a web browser instead of this wannabe instagram browser trash, otherwise you’re going to have barely any users..Glarrrrrrb!!!!!!Version: 222.1

Going downhillThis is rather sad that I can get onto google and search something but when I want to see photos of said search I can’t. The fact that they removed the ability to look at images on mobile is rather stupid and needs to be changed back to the way it was. The new search URL is also rather inconvenient because I should not have to scroll and click a button in order to search for a item or photo. Those on mobile should be able to just search the item or photo from one engine as it was in the past. This app has gone downhill with many of the updates or “Bug Fixes” which being more inconvenience than help. I believe Google should remain the way it was in the past when one could search for a website, photo, or video and have the help of the little bar at the top they could click. If you read this Google fix your browser please..TheOriginalBeefQuakeVersion: 233.0

Oops. Something went wrongI would rate this app higher but oops something went wrong, I'll try again later. When the app works like it should it becomes my go to for news based on categories I like. However, it takes a long time for a story/topic you're not interested in to be removed. If I'm not interested in sports, it shouldn't take weeks of removing every article related to sports to finally be removed. Most of the times a few articles will display and going to the next page just results in " something went wrong ". I love this app but it's the most frustrating one I have installed. Reinstallation does not fix the issue. Lastly if I do a random search I now have to open chrome private browsing because this app will "think" I'm interested in whatever I searched for, thus starting the loop cycle of trying to remove articles I'm not interested in, all from one random search..Starscreamx861Version: 172.0

Song hum featureEvery time I say “what’s this song” into the microphone it takes me to a google search of instructions on how to use the feature instead of actually performing the feature itself. I also can’t find the “song search” button after exploring the whole app, despite the unwarranted google search telling me there is a button. Going to have to rate a 1 star and uninstall the app for faulty software and false advertising. Unfortunate considering this is a cool idea but it seems to have been executed very poorly. I would suggest actually putting a button there instead of lying to your users, and making it so when I say “What’s this song” it performs the actual advertised feature instead of taking me to a google search. Seems like a simple and obvious fix. Hopefully you all can get back to me and let me know if I’m doing something wrong, if the song search button is hidden somewhere strange in the app, or if the programming is just completely inept..SekandisVersion: 137.2

InconvenientIt used to be good, but now, from what I'm assuming was an update, made it into an overall inconvenience. The websites you want to open do not open into a full screen. At the top of these web pages is a pull down button—like on an iPhone that drops down notifications and reminders—and it completely takes away the main back button that used to be an arrow. Because of this, whenever there are pop-up ads on a webpage, you simply can’t just go back to the webpage itself, but have to completely exit it altogether. Another thing is that Google will constantly refresh itself when you leave. This is fine when you leave the app for a long amount of time but if you have a webpage open and close it for a few seconds or a minute, then it will completely refresh and you will loose whatever it was you were doing. Also, Google listens—and watches—to everything you say and do..HddyoysgfdrVersion: 225.0

Bug: New articles not opening in new tabWhen I open the app and see several articles on the Home Screen, if I try to open 2-3 of them, they start to open on top of each other in the same tab. This wasn’t the issue few releases back. With the latest release, I had 11 tabs before the installation of latest version, and not I have 2. Rest of them mysteriously disappeared. Seems like with each new release, a perfectly ok working app is getting worse n worse. I truly believe new version releases are not required all the time just to keep an app going, especially if they are going to introduce bugs and other issues for the users. Let the app be, unless the developer have really something that they want to introduce. Otherwise, they’ll start to lose users just because they released a new version with more bugs than the bug-fixes..Raph1e 27Version: 236.0

One thing that annoys me …I receive notifications through many channels some I follow down their rabbit hole others I delete. I followed one this morning about iOS options and how to keep or turn them off. So, the first one about turning off phone call banners made me go look and change the way the call interrupts my work flow (if any). Then once I was done in settings I went back to … oh no, wait. Google decided I should go back to the very beginning of my opening Google! What, where the heck was I? Now you make me go back to … oh where the heck was I (before I submitted this review.) WHY CAN’T you leave me where I was in my review of, whatever link you sent me to?! If there’s one thing I hate is software that makes me have to a better short term memory than it does! Can you people at Google, quit playing games, read this and make your supposed search app more User-suppotive?.Badears60Version: 195.0

It's getting worse tbhI have used this app for a while instead of safari because I just trust google more. But recently its been hiccuping and I can't stand it. One thing is that it won't let me change my picture. I don't know why and I want it changed because its an old picture of me. I will click on the icon and I will tap the camera on the profile picture and it will say "you can't change this profile picture from this account" but the problem is I have before. Also I've had this song stuck in my head so I tried to use the "find song" feature on the app and when I tap on it the dots will show up for a few seconds, like its trying to find the song, then it will go back to the home page. It is getting really annoying and I'm about ready to quit using the app (even though I liked using it) if these problems continue..CaseyUndercoverAsSarahVersion: 178.0

Freezes, stalls, stops for 45 seconds HELP!Freezes, stalls, stops for 45 seconds HELP! I enjoy Google but I might or will dump them for bing.. why? The Google app on my new iPhone and/or old iPhone is super buggy… I have uninstalled and installed and still to no avail… I am totally not happy because I use google to look up the latest stock news outside of Yahoo Finance and CNBC.. Another thing, if I read just one tiny Kardashian story, I would get 10 more KimK stories or similar suggestions.. I dare not read about my fav reality shows and that’s all I see.. not cool or if I read a funny story from India or other countries.. it’s all India, London or Africa topics afterwards.. When I pick subjects I like on purpose in settings, about 50% will only show up along with some random stuff I didn’t sign up for … But the biggest problem is the constant freezing and stalling for 45 seconds straight.. Help, Help, Help, Help!!.LeeLeeRocsVersion: 167.0

Stay Away From GoogleThey’re growing too big for their own good. They act like they have a right to shove all of their content and whatever else they decide is a good idea into your face. And no, you can’t manage what they notify you about easily. You dared to search for a sports team? Clearly you want to receive game recap scores all the time about them, with no way to turn them off! There used to be a simple way, but they updated that out. It’s no longer there. Clearly, just holding on the notifications you don’t want and turning them off that way was too convenient for users, and led to too much getting turned off that google didn’t want. Now I’m stuck choosing between getting notifications I actually want to hear about while also getting something I literally never asked for, or no notifications at all. Such a great system, fantastic evidence that the company cares about your interests, and not theirs..NovaWolf18Version: 204.1

Issues with tabsI’ve been using this app for years as my primary search engine. I even recently noticed a feature where you can save recipes to “cookbook”, which is nice. The feature I use the most, however, has been an increasing source of frustration: tabs. I keep tabs open so I can return to them at a later date. The delete tabs setting is on ‘never’ so that my tabs never disappear. Yet today, when I opened the app, all of my tabs were gone. And there’s no easy way to restore them. I’d have to comb through my search history and go off of memory. I’m ready to discard this app in favor of the chrome app, since it turns out restoring tabs is pretty simple for that one. Or maybe I’ll just stick to Safari, which allows for a search of tabs. I don’t see that same option in this Google app. Another reason for me to stop using it..NiccimoVersion: 219.0

I’m switching to safari because of the June updatesBefore this month the app was fairly good for a search app but now it’s useless. At first it was hacking trouble just saving what tabs I wanted open and would delete whatever tab I just opened once I left the tab. This applies to both new tabs where I wanted to compare results and tabs I had open for a few days that I went back to frequently. Then it made the layout of websites go into a weird zoomed out format that made it so you could accidentally swipe out mid read. Lastly the reason I’ve given up is because you can no longer save images. When you hold down an image now it just shows “image source” and “search within image” neither of which I would ever use. On the off chance that you manage to go through image sources and find a saveable image it’s grainy and awful quality..SdhtevhssjgfxVersion: 216.0

Some Major Problems with the 3-DThere’s a huge problem that I’m having with the 3-D Bengal Cat. The problem is when I attempt to videotape it in 3-D, I will try to move the animal around as I’m taking the video. It shows that it works, as the red line is moving around the circle, however the video does not actually take. I have seen a couple times at the top of my screen “Touch to return to Snapchat” or “Hangouts” but even after I have closed these apps it still fails to work and says the same thing. Afterwards when I try to take a video without moving the animal, it doesn’t take either! I have to close and open the app again, or exit out of 3-D in order to get a working video. But I’m still unable to move the animal around or the whole process will repeat. I’m not sure if it’s the same for other animals or not, but regardless, please fix this!.🌕🌸Ursula🌸🌕Version: 158.0

HackedGoogle was okay from the start. But it never gave a clear answer and it has lots of horrible websites. I was researching about hamster care, i asked for how long they live and the best cage and all that, google always gave me these random websites that don’t have all the information i need. So i asked what kind of food hamsters should eat and what’s healthy for them, and once again google found all the websites. And i click on one, then i get a warning that my phone has been hacked, and there would be no way to stop it from happening. This wasn’t the first time. My sister got the same warning searching about her fandom, but i didn’t think it would happen again. Google please clear all these fake websites. Getting hacked it very dangerous, and most people have personal their information on their devices, even if they are older than 17..PuppyLoverForever9Version: 242.1

Google lens gone??!!I am only giving one star until google “lens” is back in search bar next to microphone again. What happened to the google lens option that WAS right next to the microphone in the search bar?? I used it for only a couple of things and when I went to use it again within 24 hours it was GONE. I’ve gone through everything within the app and there’s a place to download it and that didn’t even work. In one place it talks about the lens but again, it’s not on there. I’ve uninstalled the app and when I go back to the App Store to reinstall it, it says to update it. But I uninstalled it so why is it only giving option to update it instead of install it. And when I go to App Store and look at all the app offers, it shows that you can use google lens to search stuff you see, BUT IT’S NOT THERE WHEN I’M IN THE APP ITSELF. What’s the deal google? Where is the lens????? Please help me with this??!!!!.Punkin' PoohVersion: 97.0

New update AWFUL. Google image search useless.New google image search is TERRIBLE! The sole reason I search for images is to see IMAGES, and only images. I do not want to see the text, or a ton of white space. I liked how the old google search app showed images only. I purposely used this app when searching for images as chrome doesn’t display image searches the same. Chrome shows the text. But now, not only is the text required but am unable go full screen with an image (and hide the text when tapping on it or rotating my phone). This is awful for viewing images because phone screens are not that big and now it only shows up on half the screen. Please bring back the old version or at least make it an option that is easy to select on the screen (not hidden in layers of menus within settings). This is extremely frustrating and disappointing.MeghanSmith917Version: 69.0

No variety. Too Mainstream.There’s nothing wrong with it’s UI or anything, it’s actually simple to use. But if you’re trying to do actual research or look for something you better hope it’s mainstream or trendy otherwise you’re gonna be looking a LONG time. It’s like its search results are based off words you put in the search bar, and whatever happens to be popular in society. I tied looking for a scene from something I liked and no matter how much I changed my wording in the search bar all of my results were either the same songs they’d give over and over or tik tok trends, even though my search bar mentions NOTHING about music, songs, or tik tok(?). And the cherry on top? I found what I was looking for on Yahoo in a couple searches. All I got from this whole experience is it needs a sort of “These results aren’t helpful” option rather than “feedback” nobody at google ever is gonna read..Richard7274Version: 224.0

Getting worse and worseClearly Google has become more interested in monetizing what was once the sine qua non of digital maps than they are in providing a good user experience. They have junked it up with SO MUCH garbage, like (paid?) eateries and shops, that you can hardly see the streets. And no, I do not need a huge marker to tell me I “recently visited” a site that I merely tapped at random to get rid of something else obstructing my view. At the same time, so my street names are missing, unless you finally just happen to enlarge or shrink the map the perfect amount, and even then it will vanish if you move. And I’m talking about major thoroughfares, bridges, and so on. Then there’s all the persistent stuff I don’t want, like the weather, the Live icon, an inset photo, and info at the bottom of the map about whatever you looked up. Switching to another map!!.HollybegoniaVersion: 179.0

Unwanted information on my discovery feedThere’s a Tampa Bay Bucs score feed under my search bar that just popped up out of nowhere. It’s been there for a week now even though I’ve went to the settings to make sure I didn’t somehow request this information. I did not & it remains. This is starting to frustrate me. I’ve never had this problem & I’m wondering if the new iOS update has something to do with it. Update: So I wanted to clarify my issue. It’s not what articles are popping up in my feed, it’s a persistent weekly score bubble under my google search bar at the very top of my discovery feed. I have went through all the options & requested that no Tampa Bay Bucs news specifically be added to my feed. It has remained. Update #2: It’s actually the latest team news feed for the Bucs. I just installed the new update & it’s still there..Mister PressVersion: 179.0

Bad.The update made to this killed it. I can’t understand why this change was made. After clicking onto a website if I want to go to another I have to fully leave the site because clicking the top just copies the link. Why was this made a thing? Did whoever suggest it have a hard time copying the link somehow so they made such a stupid change? Another problem is that whenever I close my phone because I can’t keep the screen open forever especially because I have work to do it closes the entire site I was on. Meaning if I was on a site that had pages then to it or anything like that I would have to constantly start from the very beginning whenever I reopen my phone because the site was closed. Everything was way better before and I can’t understand who was stupid enough to suggest this changes or who was even dumber to even approve of these..Deathwatch 452Version: 223.0

Sends ads as notificationsStop sending me ads as notifications..BfortinVersion: 35.0

It keeps crashingI used to use this app all the time but for a couple of weeks now it crashes after about 15 seconds every single time. It’s very frustrating. I don’t have an old phone either. Please fix the issue..Mandii-xoVersion: 105.0

Why would you change photos?I just updated the app yesterday and all of a sudden I can’t view pictures properly. Why would you change this? It was perfect before and now I’m just upset. Now I’ll have to save images to my camera roll just to look at them full screen. Truly disappointed in you..William WelterVersion: 69.0

App crashesWow. For a big company like google they cannot code apps which cannot crash. Should have tested first.Hisham223Version: 105.0

Google ImagesThey new format makes it so I can’t tap on an image to isolate it anymore. Looks a lot uglier and hard to look at. Unnecessary change honestly..Will.ReadVersion: 74.1

WiredI can’t search anything when I use this App in my iPhone, it always tell me unable to get results with no network, but actually I can search what I want by Chrome APP in my phone at the exactly same time. And I check the WLAN and data settings for Google APP, everything is alright, Am I bugged by someone?.Edwardwen7575Version: 119.0

Keeps crashingThe update doesn’t load properly and keeps crashing. Worked better before update..DThKoyVersion: 46.0

Hum this tune/ what’s this song, non existent.One star may be a bit harsh but this is the only reason I agreed to give google more of my data thanks to their newest ad. This feature is completely non existent for me iPhone 8+ everything up to date. Had to check if it was early April fools or something..Mitchjs88Version: 137.2

Was goodThey removed the feature to be able to hold onto any image to save it? Why??.DrbubblesiqVersion: 214.0

Palestine in google mapsPalestine will be free even you took it from your maps.FyutteVersion: 116.0

Disappointing.App performance has been slipping for years. Recent updates have left the app completely unstable. There is an extremely long delay in launching the app and then it crashes after a few minutes of use. My suggestion is to focus on improving the app performance before adding new features or new layouts..Kingston01Version: 105.0

تحيى فلسطين رغم أنفكم.تحيى فلسطين رغم أنفكم..Mou ChiVersion: 116.0

Hum to google doesn’t workOnly reason i downloaded this app was to take advantage of humming to google. Feature doesn’t seem to be working on iPhone 12 Pro Max.SymbiotemoovaVersion: 137.2

RIP GoogleDear Google; What happened? You used to be the best search engine on the market. Helped revolutionize the way computers are used to this day. Unfortunately, those days are long gone. Now, it’s just a dusty old relic. The search results are usually inaccurate, redundant or just an ad. It’s gotten to the point where I no longer say “google it”. Every time I ask google a question, it gives me the wrong answer. When I reword the question 3-4 different ways, it still gives me the exact same wrong answer. For example, someone in a chat room said elephants urinate from their trunk. I didn’t believe but also didn’t know for sure so, I “googled it” here are the questions I asked; How does an elephant pee? Does an elephant pee from its trunk? Where does an elephant pee from? Last question I will not write. All the questions gave the same answer explaining that an elephants urinary tract is similar to that of a mouse. That’s not what I asked, not even close and something similar happens with every question I ask. So, that’s just your search engine. I’m still upset you ruined Songza, YouTube music is terrible. I’m not going to bring up all the flaws of all your products but, if you don’t fix them soon then google will be as common as the dodo bird. (Extinct) Ps; I downloaded the app just to leave this review. I deleted it immediately after. Sadly, I still use Gmail but that will change soon. REST IN PEACE!!!.Want moreVersion: 137.2

Can’t download from the cloudI can’t download this from the cloud. Please help.JenmikVersion: 64.0

What happened to 'delete all'?It used to be so simple to delete your search history and now I can't do it!!!! You have made it too complicated!.Ricky 69 46Version: 68.0

App freezes constantlyEvery time I try using this app I have to switch and open the page in safari. It freezes and won’t open links..Frankdogg58Version: 243.0

App crashes constantly every time we reopen it after sometimeApp crashes constantly every time we reopen it after sometime.KvrrrrtttVersion: 237.0

فلسطينفلسطين ستبقى رغم انفكم.AlhurrahVersion: 116.0

تحيا فلسطينتحيا فلسطين رغم انفكم فلتسقط خرائطكم.Maalek07Version: 116.0

ALWAYS CRASHESThis used to be a very good app but for a little while now, for me, once you open the app and stay on it for a few seconds, all it does is crash and closes. You can’t do anything on this app!.BigMike8031Version: 109.0

School is 🗑Screw school man.HasirkVersion: 175.0

Put palestine on the mapPut palestine on the map.AlistercrowlyVersion: 159.0

No song search available as advertisedThey advertised vocal song search. I downloaded the app for that. It is not available!.Armand KonanVersion: 137.2

F you googleGoogle is now forcing people to download its app to log into YouTube, and offers no other alternative. I will be deleting immediately.Not a fan of this versionVersion: 190

Music IdentificationAfter seeing the annoying ad claiming that you can hum or whistle a song for identification, I thought what the heck, let’s try it. After attempting 5 song ID’s through (popular and non popular) whistling or humming, I can say this does not work at all. If your ad claims something, at least ensure this is easy to make work otherwise first impressions will sink you. This is why I still refuse to subscribe to YouTube; it’s half baked..RaddylVersion: 137.2

BogueL’application plante après 10 secondes après l’ouverture depuis le 5 mai, application inutilisable!.Dchen84Version: 105.0

Not as describedCannot hum or whistle song as described. I hit mic button and say, "Search song or find a song" as instructed and as soon as I say that it comes up search results for "find a song". There is no delay to allow me to even hum it.SkjebfkjshrgVersion: 137.2

:pThis won't even downlode.Puglover12121213Version: 78.0

Censored searchesIf you like your search results censored to keep out conservative viewpoints and real facts, then this is for you.DrumnchefVersion: 256.2

ReviewIt’s very sad when you side with the Canadian government and try to sensor Canadians from what we see and search on Google. I have no need for a corrupt system like this. I will be more than happy to go back to a basic phone, just for calls and texts. Keep burning those bridges…..DJM/1975Version: 256.2

Censoring at its finestIf you enjoy censorship on behalf of the corrupt turdeau liberals then this app is for you!.5liternutVersion: 252.0

Did you know…Guys, I used to use google all the time! everything is completely safe-Or so I thought… GOOGLE IS WATCHING YOU!!! I am not joking! Use DuckDuckGo instead. SERIOUSLY!.Elodie_loves_the_BeatlesVersion: 252.0

De GooglingKing of Censorship. De googling due to censorship and biased info that Google supports ..Freedom2bVersion: 250.0

Not saving my placeLately, this app has not been saving my position when I exit without closing the app. Swiping out of the app, or even just locking my phone, causes the app to revert to its home screen. I lose my place browsing the internet every time I have to tend to something else. So frustrating..SkilledGamer48Version: 247.0

Google Doesn’t CareI was hacked in the middle of the night. Woke up to a disabled account because the hacker uploaded illegal material. Couldn’t even log in to secure it. Google has a phone number but you can’t do anything about your account with it and emailing them is no good either because they don’t respond. If you need an email account for business DON’T USE GOOGLE 0/5 STARS.Yoimapilot28Version: 243.0

Poor calculationPoorly calculated route, always on traffic, should’ve suggested even using the other lanes on the highways, always led me to use the worse one..I hate 401Version: 242.1

FreezingI have few tabs on then i switch to different app. When i comeback for google its totally frozen no response nothing. Its been happening for almost months and i dont kknow why. Theres no updates or anything. It’s frustrating you cant resume what u were doing..Brownie12345577Version: 242.1

HOzzkxnbGnggj f gjowjzjajskanshavsi🤣jkmkdnajsnansshagakansuahsia siabaja shavdms w. Jesus s Hznzkzbsjz.GshdyzVersion: 236.0

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