Luvly: Face Yoga Exercises Customer Service

Luvly: Face Yoga Exercises Positive Reviews

Best app for skincare on the market nowThe app is well put together with simple, consistent, video based guides. It will combine various routines into an easy to follow story for target area work. I really like the seamless and detailed point system so you can benchmark your progress; they let you know the average amount of points most users track before reporting results and offer a thorough diary. Other nice features include skincare education, product and nutrition guides/plans. There is a thoughtful, inclusive design scheme throughout the experience. The yoga really does stimulate the areas they’ve created guides for and has been a very relaxing, positive experience. I have tried a few other apps that really are just a shell to sell products for participating beauty brands. This app is brand agnostic with good information about what kinds of products to use combined with quality health information. I think this has a lot of potential to actually meet its advertised purpose as well as evolve with a supportive community and good product team. Well done!.ReallysirVersion: 2.10.1

Most relaxing self-care which is easy to maintainThis app is expensive but I am a daily user. I have a kid and a busy work, so I really love doing face massage after I put my kid to bed. It really helps me to relax and unwind. Because it is so pleasant I do it almost every day, so it feels like it’s worth the money. I didn’t really expect any real results from it. But my double chin has almost disappeared even though I have been using it just 40 days so far. So I guess face yoga/massage actually is effective if you do it every day, and it’s easy to do it with this app because this is relaxing and pleasant. Since I started using the app, I also switched to completely natural cosmetics which is generally way less effective that anti-aging staff I used before. But maybe because of the app, I don’t really see any difference in my look now. Pluses all around..RrrtigraVersion: 2.24

I should be able to use this app on multiple devicesI’ve been using the app for about a week, and I believe the program is good. The app is fairly nice and easy to navigate, although it’s not always clear what parts of the program I should be doing. The skincare advice is decent. However, I wear glasses, and I can’t wear glasses when I use the videos in the program to train either in massage or facial yoga. The audible instructions are not very clear, so the experience of using the app is quite frustrating. I wanted to try it on my tablet so I could possibly see it better, but there are two issues: 1) the app seems to be developed for phone use only and does not expand on a tablet; and 2) I’ve paid for the use of the program and app, but I can’t use that login to sign into a different device. If you have a better solution for the small visuals, I’m all ears. The app is too expensive to be this frustrating. So that’s why I give it 3 stars. Oh, also, my training time doesn’t ever record on the training time graph, how is that supposed to work?.LooptyloopedVersion: 2.15

The words don’t always match the photoMostly, I like these videos and exercises. I mostly want to get rid of my turkey neck. I am frustrated, though, that so many of the videos concentrate on my eyes and forehead and cheeks. But those aren’t the reasons why I signed up. Although, when I do those exercises, I do see good benefits to my face, so that’s good. But it still leaves me with issues around the neck (under chin) area that bothers me so much. I like the narrator’s calm voice. I like the music underneath most of the videos. I don’t like when the video does NOT match the narration. “Use a vibrating motion” was mentioned just now, but the person didn’t vibrate her hands on her forehead at all. Who are we supposed to follow? The video? Or the words underneath the video? A big one is, “place the palm of your hands here…” and then the video shows fingertips. Which one do we do? Palm of our hand? Or fingertips? I chose palm of my hand, but then I didn’t follow the video. It’s bizarre to me that it would be such a discrepancy between the words and the video demonstration. I struggle because there is no feedback link on any of the videos. And I don’t know how to contact the app developer. One of the ladies in the videos holds her mouth in a way that bothers me. I don’t like her videos at all. It’s like she is doing duck lips the whole time. WHY is she doing that? She looks like she is a snobby person. I don’t want to take lessons from a snob..RoseWitch13Version: 2.22

Effective with Consistency - Amazing Results10-14 minutes a day touching your face may seem like it’s not going to do anything, but — The app has so many features in a beautiful format with a cool aesthetic that include additional education based on nutrition and kinesiology and a photo diary to track your progress. On my third day using the program, it suggested using a mirror to identify wrinkles in the forehead when raising your eyebrows. I don’t have wrinkles in my natural resting face, but when I raised my eyebrows, I saw the deep ridges in my forehead. Following that day’s exercises, my forehead was smooth! The following days, my forehead has retained the smoothness and because the exercise was so relaxing and it’s something my beauty tools can’t achieve, I started doing it daily. 10-14 minutes May seem like a kitchen but it is so worth it and it feels amazing..Lady BookathalonVersion: 2.9

Feels so goodI have been using this app almost daily for about 9-10 months. I am 48 yrs old. I can’t say that I am seeing as drastic of results as some of the ads have shown, but I still love it! It feels really great to work tension out of the face and things do feel more toned, relaxed after doing a session. Most sessions for me are between 10-16 minutes long and they seem to go by quickly and are easy to fit in. I have made this part of my morning ritual and definitely miss it on the days I don’t fit it in. In all the time that I have been using it, I have only had a few issues with the app working correctly that have been fixed within a week’s time or less and the team support has been sufficient and helpful. I think it is worth the price..On_the_hilltopVersion: 2.16

Vocal instructionsThe app is nice, and you feel the exercises working on your face. It’s just difficult to know how long to hold the position before switching to the left or right as you turn, or as you look up and down when you can’t see your phone screen. It would be nice to have a few more vocal directions as you are doing the exercise such as “now left.. hold...3...2..1 now right,” etc. They did a little bit but it was more like, “now the last one”😕 and I was like oh shoot I’m on 7 out of 10. 😂 Especially when they tell you to close your eyes and don’t tell you when to do the next set for the exercise... I mean really 😂😂. If my eyes are closed how can I see when she’s doing the next step I just learned 3 secs ago if she never speaks up and guides me a bit more. 😇 Just some helpful advice to improve the experience..Hy-rumVersion: 1.6

Really Helps My FaceAs a young 20 something woman, it can be really hard when bombarded by the media about fillers, botox, plastic surgery, and basically anything under the sun help me look ‘more appealing.’ This app has definitely been an educational experience in terms of how to take care of my facial/neck muscles, and how to care for my skin. I’m only 3 days in, and I know with consistency in the long run I will see more bigger improvements than the mini ones right now, and I’m optimistic. A week may not show anything right away, and perhaps at the 2 or 3 week mark you may see something-it’s different for everyone. Don’t let that discourage you. Thank you for creating this gem, and I look forward to what comes next as you guys evolve✨..ZenMamaTalksVersion: 2.8

Almost greatI love this app. I have seen a real difference in my face even though I’m really not as consistent as I should be. I like the program but also the ability to do some focused exercises on the side. I signed up for the program for 10 minutes a day and found as a busy mom I can’t even get this done. So it has actually taken me almost a year to get a four week program completed. I would be much more consistent if I could change it to a shorter program for 5 minutes a day. My app also lost sound for the program portion. I have the captions I can read but it’s hard when some of the exercises ask you to close your eyes. I’ve restarted my phone and reinstalled the app but it’s still no sound. TLDR: can definitely see a difference in my face but app needs some improvements..CmayemVersion: 2.21

Consistency is key here!!!After reading both positive & negative reviews & doing research on whether this app is legit or not (it is), I decided to go ahead & get it to see for myself whether or not it was going to work. I’m literally only on day 3 and I am starting to notice changes to my cheeks & jawline! I’m doing about 30min a day worth of these face exercises for reference! I do about 15min in the morning & 15 at night. I’m excited to keep using this app!! I’m thinking the only reason why someone wouldn’t have seen results is because they weren’t consistent. Set an alarm if you have to to remember! It’s not that much time honestly! The facial workouts/massages go by so fast!.T-pang-pangVersion: 2.14

Premium membershipThis app is nice, the quiz and everything made me think I was going to be able to fix my facial structure. But, instead I have to pay for basically everything, I couldn’t do more than one exercise without having to see the premium membership pop-up. I wish this app would let me do more than one facial exercises without having to pay for it. I feel like the quiz they gave me at the beginning of installing the was supposed let me work on my insecurities. But instead I have to pay for my insecurities to go away, I feel like the more advanced/ longer exercises should be premium, not almost everything. I cant do most exercises because Im unable to pay the app 6$ a WEEK, Im just a teen who’s insecure. I really wish this app didn't have to make you pay for most of it, half would be nice..ShagggyyyyyyyVersion: 2.11

Resolved Some IssuesI’d like to follow up my earlier feedback from today. While I still believe this service is on the expensive side, I was able to access all the features just by signing into my Luvly account. I don’t know why there wasn’t a warning anywhere stating that’s what I need to do to unlock all the features? This includes the Challenges and Meal Planning etc. Earlier I was able to sign in but only enjoy limited access to many of the areas but now since I fully logged in for the first time, I was able to access even those areas that stated they needed $5.99 weekly payments. I hope this information will help someone to fully make an informed decision about wanting to sub to them or not..CupcakeNYVersion: 2.9

Really niceThis app is helping me take time out for some self care and after one of the sessions, i came downstairs and my boyfriend said i had such a “perfect face.” I def feel like it’s helping me relax tension in my face and taking out weird swelling. I haven’t done it consistently or often enough to notice a huge difference myself but i do notice something subtle. I hope i can remember the techniques enough to do it without the app but i love being talked through the techniques and seeing how it’s done. Just wish sometimes it would be more descriptive on exactly how much pressure to apply or what NOT to do, as I’m always worried about stretching my face out or not being firm enough..Dotty MeowVersion: 2.9

Fantastic!I absolutely love these exercises! I am very familiar with anatomy, and the instructions are terrific, they are not too boring for someone who knows their anatomy yet they are still instructional enough for someone who does not. I am only on my second lesson, and already after each lesson, I’ve noticed a difference in my face with the way that I move my mouth and different muscles to express myself, I have noticed a difference in my speech, it has helped with blood flow tremendously !, I just can’t tell you enough good things about this! I highly highly recommend it, and it is going to be something that I incorporate into my life for the rest of my life. Thank you Luvly!!.FantasticLuvlyVersion: 2.10.1

Great so farThis is so relaxing , it’s giving yourself a facial everyday and reminding yourself you can take your aging into control in a natural peaceful beautiful way. I love this idea , concept . I always read that you can’t do facial excercise to slim you face but I knew that was wrong. I remember doing the ole neck exercise Grandma taught me to tighten your neck and open and close your jaw . They exactly what I thought of when I saw this app and the before and after results were amazing ! If you want to change the appearance of your face start here , not with Botox or fillers. And if anything its a beautiful self care and ritual and so amazingly calm and relaxing. I’m recommending this to all the women I know..LunabrightlunerlightVersion: 2.8.1

Unearth magic!I was curious about using the app for reducing signs of aging. I stopped using Botox and began these exercises for the face and neck. What I discovered was magic💫 The workouts are soothing at a slow pace, forcing me to be present and breathe. The “workouts” feel more like a relaxing self massage of the muscles of the face, neck, and head. It is also educational to be taught an awareness of the small, yet often used, muscles of the face and neck. Lots of tension is stored there. I’m not sure of results yet as of anti-aging, but I have discovered something I didn’t even know I needed: facial self massage that puts me in a calm state of mind for a few minutes out of my day..UltrafitdancerVersion: 2.22

Good workouts but not great appThe workouts are good but I’m regretting the money I spent on this. I thought I was purchasing one month when in reality I had accidentally subscribed, and they wouldn’t allow a refund when I noticed, even though I hadn’t used the app at all into the second month. The app keeps glitching on me too, despite updating it. It’s currently stuck on day 13 of training and won’t let me go beyond, telling me to complete 13 before I move on. I have completed it, and I let it play through a couple of times to see if it would catch up but it’s stuck there. Also the daily facial massages are recycled a lot so you’re not getting brand new content each day there. I think it’s a decent app, but overpriced for what you’re getting.HardyfaceVersion: 2.7.1

Could be betterI really want to like this. However, the charge is for 3 months, which I’m ok with IF I could use the app. After a few days I can no longer access the workouts. I get a page that asks if I want to upgrade to Premium. There is no way to decline and from there on, I can no longer use the app. So a waste of money. Why not let me use the app, get bored with it and upgrade when I’m ready. I don’t know if I’ll get results because I’m Not allowed to use it. So $30 for nothing. It also does not show up in my Apple subscriptions, yet it supposed to be every 3 months. Why? Why doesn’t it show up as a subscription in my Apple settings? Please fix this and let us that signed up use the app, stop trying to upsell..3E891Version: 2.23.1

Very complete approach to face yogaI have done facee yoga courses with several different companies and this is the most complete. By that, I mean that it approaches the subject using much more than just the face. The explanations are very deep compared to the others that I have tried. This is the reason that I am giving five stars. Unfortunately, for me as a much older person, I think my lack of results was due to how much my age had to do with a non-responsive face. I would also like to say that the customer service was outstanding and really quick in resolving my issue. Thank you for an excellent experience..Barbara412Version: 2.20

I Luv LuvlyI’m almost 60, so don’t expect to see immediate improvement. But the exercises are relaxing. And they’re helping. One question: I have smoker's lines on chin down to my jawline. Hope some exercises will target this area. But my face is much more toned. Thank you!! Update: the app regularly gets stuck on a day I've already completed. Tech support please!! Today I'm supposed to complete exercises I did yesterday. Thanks. 3/9/24 The app has stopped again. Repeating yesterday's exercises. Any way to clear up this glitch? So frustrating!! It's a good program but the technical aspects are very annoying. TECH SUPPORT!!.Ahumada17Version: 2.23

Meh-Just did the follow along face scan and it couldn’t read my face was in the position it asked for the time that was requested. There was no next button to let it know manually, so I got a low score and the app told me to try to follow along better next time 🙄. Not a bad app, they just needed to double check the functions with a UX designer who caught that. I’m also skeptical of apps that charge this much off the bat— it seems pretentious and is feeding on vanity rather than wanting to help as many people feel more graceful and in control of their aging. I get it, it’s a business and perhaps they have enough word of mouth marketing to vouch for this, but since I found it on a random Instagram ad, haven’t felt inspired to commit..LaurenskisVersion: 2.8

Good app if you have the timeI got this app thinking it was primarily face yoga exercises that were quick, but it’s actually a lot more than that. This is good in terms of you get a lot of information and content for the price i think, but its designed to be a training and i don’t always have the time to devote to the training everyday so I don’t think i will see results like possibly someone who is doing all the exercises and other extra content they share out each time you log in. When i did email to cancel subscription based mainly on these reasons, they were pretty quick with reply and seemed to honor my request- i will be checking this month to see if i was still charged..Mickieish16Version: 2.9

Unrealistic timeline to see resultsI really do like this app it’s just very frustrating when they state things like you should see results within one week of daily use. Which is kind of ridiculous seeing as most of what you do in life consistently for one week doesn’t make any difference. It also doesn’t specify the age in which they are generating these one week results from and to what extent. I’m 40 and have used every day for one week and there isn’t one result which is totally expected I think a more accurate statement would be one year of daily use to see results although that wouldn’t be appealing to most people. I’ll write an update after 6 months then after one year..GinamariebellottoVersion: 2.7.1

Already see a differenceI was hopeful but skeptical, got the 3 day trial and after the first “workout” I felt I could see a difference! So I did one other quick de-puff exercise. When my husband came home a few hours later he asked me what was different about my face! I’m going to give it a good go, maybe buy a month, and see if I continue to see improvements. It makes sense that massaging and/or working the muscles under the skin are going to have a pretty big impact on how the skin appears. My main issues are fine wrinkles, thinning lips, beginning stages of jaw line getting looser (I’m 40)..Singram16Version: 2.9

Therapeutic and meditativeI’m using my first few minutes after I’m ready to complete my daily routine. At the recommendation of my therapist, I wanted to select a morning routine. I found this app, and I feel like it accomplishes two things: 1) giving my a morning routine that calms me and makes space for a moment of quiet concentration on a task and 2) contributes to self care and building my confidence in my appearance. I guess there is a third component of overall health because so many of the movement are creating movement and flow of the lumps this system. All around, I’m really grateful that I found the app!.Foranna2readVersion: 2.14

Amazing so far!I’ve only done a few so far but it really does make a difference immediately. Everyday is a new workout and it’s things I remember and can also do in my free time. They’re usually 10-15 minutes which is the perfect amount of time. I really like it a lot! I’m so happy to have found this. One of my biggest insecurities has always been my neck and jawline cause it’s a little non existent lol but this has helped a lot already in the short time doing it. It’s definitely worth a shot if you’re considering it and the 3 day free trial is perfect if you wanna test it out first!!.BrennaberriganVersion: 2.8.1

One is pretty good so far!I'd recommend having an oil and or serum and or moisturizer on hand before starting this or else you be getting up during each lesson.🥰🥰🥰 I wish that they made that clear before the lesson start and I also wish that the lessons were just a little bit slower because I feel like I end up pushing and dragging on my face too much. Just trying to keep up 😅overall it seems like a good app and has a pretty good variety of choices for different wants. so far I’ve just done the facial massage and I think it is pretty nice!♥︎♥︎♥︎.CuddlePhantomVersion: 2.20

Relating to the maleMen are concerned about how they look and most of all how they feel on a day to day basis. These exercises not only provide ways to make you appear more youthful but they supply techniques that are beneficial to your overall health. All areas of our body become a problem as we age. So if your health is optimal you look and feel more youthful because in many ways you are. You help to slow down the aging process by improving blood flow throughout the whole body. This is not just a tool to improve your appearance but improve your health in general..Zardoz68Version: 2.19

Omgeez. This really works?!I was saving to get Botox for an event I have coming up, but I thought why not try this app while stacking my Botox chips. In just the matter of a few days, I started seeing effects that made me question if I even needed Botox to begin with! My forehead is smoother and my major areas (jaw line, cheek bones, and chin) have improved. In just three days of adding this to my morning routine!! I haven’t even reached the point where I should be seeing serious results so I am majorly impressed with how this works! And so easy and relaxing to implement with your existing routine..JP_87Version: 1.33

WonderfulI’d never heard of face yoga before I came across Luvly. It seemed silly at first, but I decided to give it a try. And I’m glad I did! The setup of their programs is easy to follow and the app is user friendly. The videos are fun and it’s great that it’s not just audio - you actually have a person doing the yoga with you, so you can see what you’re supposed to be doing. It’s also incredibly relaxing. Does it actually DO anything? In all honesty, I think it does. But it’s something to which you have to stay committed, and I’m sure you’ll start seeing results like I have. The customer service is wonderful as well. Their responses are quick and they sincerely care about the people who use their app. I had a recent issue and I emailed their support - the issue was solved painlessly and quickly! I highly recommend Luvly whether you’re new to face yoga or a seasoned expert. There’s a lot to experience with this lovely app!.HylianSongVersion: 2.20

Face stretches from a dudeI had had some issues that I wanted to resolve but I don’t look super old. However, I noticed since doing these exercises my face has already been complemented and I honestly think this stuff works. Seems like it wouldn’t but if you do it daily then I believe it def does, I was skeptical at first and laughed when I first saw this but I did some research and a lot of people were saying to give it a try. I’m very glad that I took a chance because honestly I don’t know how the heck it works with such a light touches but it works.L£ONard0Version: 2.17

GETTING MORE VIBRANT EVERY DAYThis Luvly app has to be one of the best things I ever did for my health. Not only can I see why we get such unattractive & lifeless looks on our faces, after trauma & stress, but I can actually feel the negative energy in my facial tissue, as the exercises help to purge my facial muscles & tissue, on a cellular level. I looked so bad, after my dark night of the soul, last year, but with this app & organic skin serums, I honestly am starting to look good again. This app has wiped off 10 years of age & stress back off my face. I’m so grateful. Who wants to look old & lifeless? Not me lol..TrudiTruLoveVersion: 2.16

HopefulThis was only my first time using the app but I could definitely feel muscles in my neck and face that I wasn’t used to feeling. I look forward to continuing use and am hopeful for results. I do wish that during the exercise it told you what to do while you were doing it. I’m sure I’ll get used to the routine and won’t need to look at the screen to make sure I’m keeping pace or proper form but as a newbie, I found myself raising my phone to keep it in eyesight. Overall- it seems like a great app and again I am hopeful and look forward to doing another review once I’ve had more experience using it!.McMama81Version: 1.31

Facial yoga is greatI would like to begin this review by saying that I am amazed by this process. I have a mixed connective tissue disorder. Stiffness and pain are a major part of this disorder. As I have aged, I seem to be getting weaker best efforts. This program offers a variety of stretches and movements that help move fluid through your lymphatic system. The stretches and slight movements that help tone your face also helps with my neck pain and stiffness. So I am loving this program. I am sure in time I will see as well as feel the full effects of this program. More to come. I am current very pleased and intrigued by this program..Saddy 75Version: 2.20

Getting betterSince I started this training in July, I have seen a great improvement in the natural healthy look of my skin. In addition, it has helped me elongate my neck muscles after years of tension caused by multiple surgeries in my neck. I thought I would never be able to look straight ahead again, but I no longer am looking down at my feet because of these exercises. Also the program has eased a lot of tension and helped control my migraines. This program also incorporates other relaxation and skincare techniques and many articles and selfcare ideas. I highly recommend it..Lianam74Version: 2.5

Doesn’t feel effectiveI’ve tried this program twice, and while I’m not consistent, I feel like the “workouts” are just not doing anything. The lymphatic massage is ineffective and rather pointless (I am experienced in that technique) and I’m just not feeling that my face is getting any sort of toning or support that would rejuvenate the muscles or increase collagen rebuilding. I think doing something is good, but this program just seems to be a lot of filler activity and not enough effective technique. I don’t have that kind of time in my life so I’m just going to go back to what I was doing and keep looking for something that works for me..Kritter74Version: 2.23

Great content but a little expensiveFirstly I want to apologize, I was furious that I never got refunded even though I cancelled my subscription, Apple Store has now refunded me. Secondly, I did get to experience some content since I still had access to premium membership even after I unsubscribed and I could see visible results in just 3 days so I actually regretted unsubscribing but it was too late. So I waited to get my refund back so I could get a cheaper/shorter plan, which I did. If I really see significant results and if the app is user friendly I will continue my subscription and come back to change my review to a 5 star!.Monicaroberts025Version: 2.23.1

Love itThe best app ever.Sara FahimiVersion: 1.6

Dish of the day doesn’t contain ingredientsHey, hi! Please check your front-end for the recipe of the day section - there are no ingredients mentioned. You basically suggest me to put “60 grams of 60 grams”.ChikiBombibiVersion: 2.0

Beaucoup mieux que ce que je pensais!Vraiment un beau moment pour moi! Et chaque exercice a un but précis bien expliqué. Le marketing me laisse parfois froide mais je suis contente de l’avoir intégré à ma routine du matin..SonSVVersion: 2.24

Belle applicationJ’adore!! Effet bénéfique sur mon visage et ma peau.CoutumVersion: 2.24

Great way to create healthy habitsI like the feeling after spending 10 mins or so a day on exercising my face. With some exercises I can feel a difference immediately. It can also be part of a daily mindfulness and self care regime..Butterfly Tiger 18Version: 2.24

Love it!So easy to add it into my nightly routine. I’ve noticed changes is my face and muscles and will definitely continue doing this! I’m on week 7 and so happy I found this app. They make it so easy with 10-15min videos..JbieriVersion: 2.24

Luvly Face YogaI am really enjoying this program, I previously broke my jaw and these are amazing and gentle to help release the tissues. Great program! It’s been almost 30 consecutive days now and my neck feels better as does my jaw!! My posture is slowly improving. I see my massage therapist soon and we will see if she notices the difference in my neck. Chandra Fischer RN.Beautiful LassVersion: 2.24

Love it!The workouts and massages are easy and they feel good and relaxing. Can already see a difference in my complexion and elasticity after a week. I recommend it. It truly is Luvly!.Cath0000Version: 2.24

Feels so good!With Luvly, I get to take care of myself every day, it’s like a massage and I know it’s doing wonders to my skin. Love it! I already see a difference after just a few weeks..ArianelariviereVersion: 2.24

Génial!Super! Déjà des résultats en 10 jours! Je recommande !.Annanax99Version: 2.24

Effective and MeditativeLuvly promotes blood flow in the face, muscle strengthening and a relaxed and meditative sense of well being. It helped me learn that tension is your enemy when it comes to anti ageing..Idealista fanVersion: 2.21

Me timeCarving out this little bit of time for me has felt revolutionary. Not only an I seeing results on my face but also in my mind..Lady with baby reviewVersion: 2.23.1

Face and skin yogaI have been diagnosed with fibromyalgia and am currently in the process of working on releasing the stored trauma in my body to heal the fibro syndrome. I have always held my tension in the head, neck and shoulder area. This app and the exercises within are truly a godsend. The self massaging, pressure points and skin release have brought a level of comfort I haven’t had in a long time. I started with this app to improve the look of my jawline but the benefits far exceed that expectation. Thank you 🙏🏻.WendBeeVersion: 2.23

Learning a lotI’m learning a lot with all the content available.Alicia JuMeVersion: 2.23

Great experience so farReally amazed by the variety of things to help - ignored these muscles for so long.HuhujfinvjghgVersion: 2.22

Relaxant. Combien de fois par jourRelaxant.LexipouxVersion: 2.22

Méthode simple et efficaceJe recommande!!!.Sare75024Version: 2.21

So far so goodI’m on day 4 of the training and have been enjoying it a lot! You go thru a questionnaire on what’s concerning you in the face, and then it gives you a plan on how to correct it. You do have to pay for it ($69 CAD for one year) or a 3 day free trial. There’s a diary to keep track of how your face is looking and your mood / diet / etc. there’s lots of suggestion tutorials and articles, based around food and skincare as well. There’s a points system which gives you an idea of when you should see your desired results based off of other users doing a similar plan. This app is wonderful 🙏🏽.LoveofamumVersion: 2.21

Game ChangerIt truly works, and it’s a practice you can develop to add into your routine, as a way to keep yourself rejuvenated, forever young. I’m glad I found this app and I recommend wholeheartedly..Ac2proVersion: 2.20

VolumeJ’aime beaucoup vos exercices mais j’ai pas de son à un des exercices et même si je peux les suivre, j’aimerais avoir du volume.LhénieVersion: 2.20

PremiumYou get tricked into upgrading after you purchase the initial app..Fara65Version: 2.20

To whoever made this. Heck ya n tysmThis is the best part of my morning routine. I don’t do makeup anymore because I genuinely feel so much prettier. For someone who has struggled with healing from back pain, and jaw pain chronically for 8 years, this has wildly improved my mobility and comfort. Where has this app been this whole time. Very thankful to be here and learn. I went to wal mart yesterday and scanned all the face care products. Still trying to find the one that will be good for my skin type :).SirensongofsummerVersion: 2.20

Love it and it worksI love the variety of exercises, love how it’s customized for your needs, and love the points tracking. Two notes to make it better: make the points tracker go to higher than 5000 as a goal. Introduce more advanced routines after a certain number of points. Thanks for reading!.Samnam1973Version: 2.20

Relaxant et efficaceJe sens déjà les effets après 2 jours! Je travaille des muscles dont je ne connaissais pas l’existence!.Nathou2024Version: 2.20

Great app!Exercises makes a mark difference… with in a day or so of doing them, people comment on my skin and youthful look… each time I stop ( as one do from time to time) … I can see and feel the difference between doing the exercises and not doing them..JAlignedVersion: 2.20

I love the app!I am so pleased with Luvly. Very well organized and easy to use. The exercises are making a difference to the health of my skin and my well-beings. I recommend..YvfjvjVersion: 2.20

Easy to follow face workoutsWell structured and sized perfectly - about 10-15 minutes to easily fit into my day. My skin started looking brighter and more toned. It is also very relaxing before bedtime..Maria MvaVersion: 2.19

My daily wellness momentI have been enjoying lovely for over a month. Having turned 50 recently, I’m trying to improve the aspect of my neck and chin. The targeted program (for me it’s 10 minutes every morning) has started to show results and encouraged me to take some quiet time to take care of myself every day. The app is really well done and offers. Plenty of complimentary tips and exercises. I “luv” it!.IzzyoflondonVersion: 2.19

Day 1Very relaxing to boot.PeeenaVersion: 2.18

Good programCovers a variety of things for invigoration & relaxation of the body and mind..RealGoodnowVersion: 2.18

UnbelievableIt seems so simple yet..I can’t believe how I feel like I’ve had a total work out of sorts on my face afterwards. It’s NOGHING like the YouTube or instagram videos; it doesn’t appear as complex as those little vignettes and it’s insane how I feel afterwards.IJEEEPVersion: 2.18

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Luvly: Face Yoga Exercises Negative Reviews

Can’t pin anythingI like the idea of this app and I want to do it more, but the app really lacks a good user experience. The “today” tab has one alternating lesson each day, which I like. But there is another section that has a pinned 7-day course. I’ve already done that course but it just stays there forever. I can’t pin new courses to the today page that I want to do. So sometimes when I start a new course, I have to go searching for it on another tab. Also it doesn’t keep track of which lessons I’ve already done. The app makes it incredibly difficult to be consistent with any of the courses. Then, when I am doing the lessons, the instructions differ from the actions. Most of the time I have no clue what is happening. They say ambiguous things but don’t actually show what that means because the narration and actions don’t align. I had high hopes and was really excited to do these exercises every day. But the bad ux of the app decreases my motivation drastically..ThursdaymorningrecycleclubVersion: 2.24

Free isn’t free… not one free exerciseThe App Store is really becoming a sham. It should not be allowed to say an app is free, if you have to sign up for a PAID free trial (that you only get 3-days free btw). A free trial that automatically starts billing you, is not free! There is not one free exercise in this app that you can try without signing up for the “free” trial. What exactly does 3 days do for you when you don’t even start to see results for 4 weeks? Not much. With the way I work, I’ll probably miss the entire trial before I can actually try it. They say you can “x” out of the trial off… and yes you can and at the same time “x” out of being able to launch the exercise or other selection you tried to view. Absolutely every exercise and every plan is locked behind the paywall with the 3-day trial that you then have to deal with canceling in time if you don’t want it. The onus should be on them to have fantastic enough content to make us want to subscribe. Not bribe us into subscribing and the hold our subscription fees hostage. I am so over the subscription service concept. People and companies need to start putting their money where their mouth is and create better products and experiences and treat their customers better. Customers can survive with out the app but can the company survive without customers? Time they start rethinking things..BegeenaVersion: 2.22

Scam - ripped me off for double plan feesScammed into paying twice to access the app. I paid $29 first then it charged me $15 for the same time period of access. Asked Apple to refund the cheaper one but Luvly billed the charges under slightly different names making it hard for Apple to recognize it as the same service. I already had access to the face yoga and then 3 days later was charged $15 more dollars under a slightly different service name for access to the service I already was using, for the same 3 month time period. Contacted Gismart/Luvly customer support 3 times. they keep telling me to request a refund through the App Store. So now I’ve paid twice at two different promotional rates and no one’s customer service has been even a little helpful. You’d think LUBLY support could do something to make this right but they don’t care so I will never pay them (Gismart is the main company LUVLY operates under) money for an app again.Alix!17Version: 2.11

Bugs and doesn’t seem to be tailoredIm stuck on the day 10 video which is very frustrating. I’ve watched it 3 times now but when it finishes it just goes back to the Home Screen and showing I need to watch it again and I can’t continue. Also, at the beginning you do a quiz which makes it all seem very personalized, asking about your priority areas but so far I’ve had hardly any videos addressing those and have just been getting random videos for areas I don’t need to work on. UPDATE: I would give this 0 stars if I could. Unsubscribed via the usual way I do through Apple iPhone settings and Apple ID. Did this in November but they have charged me for a 6 month subscription now in December when I was only on a 3 month membership previously and had already unsubscribed. They are now saying they won’t refund me the amount. Really disappointed with this app. Save yourself the average content and worst customer service.Jackie83999Version: 2.19

Frustrating functionality and responseI purchased the subscription. The app got stuck on Day 4 anyway. I saw benefits in those first few days, hence the two stars. I reached out to support and received a seemingly canned response which did not address my concern and inability to move past day 4. I responded and reiterated the issue, provided pictures twice. Several days went by without a response. I deleted the app and even though it recognized my subscription, I had to start over with the questionnaire and day one… hoping this isn’t a recurring issue. 🤞 Edit: (response to developer) continued terrible customer service. You’re asking me to contact support, with I clearly stated I did in the original review. Your customer service kept asking me to send screenshots that I had already provided. I submitted this review in February when I got nowhere with support and it’s taken over three months for a “response”..Caskiu757Version: 2.11

Alas, Worst experience in YearsFirst, you try to sell me another app for dancing. Just tacky and erodes confidence that this is anything other than a way to sell apps, regardless of their quality. Then I can’t get into my app because I use a password protector and generator. My passwords are 40 characters long and your app WON’T LET ME PASTE! There’s no way I’m going to type in 40 characters and there’s no way I’m going to use fewer than 40 characters on an app of this type! So I can’t access my plan. I already sent an email regarding that. Now I find out that you’ve charged me for some thing I didn’t buy. I signed up for the $9.99 exercises only. I’m ready for my money back! So badly done every step of the way. It’s okay to hire kids to build your UI and UX but get a seriously good tech (who understands human nature as well) to oversee them and the whole damned thing. It’s also okay to try to generate interest in other products you have but don’t do it via a chat bot claiming to be an instructor who says she has tips for using the app. Not only tacky, but infuriating. Hire just one brilliant person. Let them bring in their own second. And then get out of their way. In the meantime, send me my money back! Disgruntled sent from the digital breadline.ValianthareVersion: 2.9

SCAMThis app is a scam. I signed up for the trial which still costed like a dollar or something. Without any notice, I was charged the full amount for the annual plan once my trial ended. I immediately cancelled it because I feel like the material isn’t anything revolutionary just maybe a bit more consolidated. Got a confirmation screen that my subscription was cancelled for future auto renewals but it’ll still be available for the year that I was already charged for. So I emailed them to see if I could get a refund. Not only did I not get a response, a few weeks later the app said my subscription expired…tried restoring purchase and it just kept saying the same thing. It’s been 3+ months since I cancelled. Never got an email response or even a receipt confirmation, never a refund, and cannot access any content because im “not subscribed”.DlehsuanVersion: 2.10.1

Please be careful with this app!Read the reviews before you download! I too paid and “downloaded” the app but could never get access to it. I reached out to customer service multiple times and their solutions didn’t fix anything. I paid $29 to have access to literally nothing except frustration and wasted time. I even went through my credit card to dispute the charge since I never received ANY service for my money. Luvly denied the refund so now my credit card company is asking for a lengthy process to continue to dispute. I have already wasted enough time and energy on this so I guess I’m letting Luvly win…which is clearly what is happening to a lot of people and how they are making money. I don’t normally write reviews but I feel this is my only way to stop others from having their money stolen..MeowMeow1818Version: 2.8.1

Beware of difficulty cancelingAs a speech-language pathologist with specialized training orofacial myofunctional therapy I am curious but skeptical about many of the claims made about “face yoga”. Regardless of the efficacy of the exercises, the company’s billing practices are highly unethical if not illegal. I purchased a trial through a Facebook ad link and followed Luvly’s instructions to cancel via the subscriptions on my iPhone. There was no subscription through the app but I was charged something like $70 one day when I hadn’t used the app after the first 2 days of trying it out and being less than impressed. They refused to refund me when I emailed them, explaining that I needed to cancel with them some other way because I had purchased a subscription online rather than in the app. Nowhere did it say this in the subscription info on how to cancel..KimchiyuuuuumyVersion: 2.20

All they care about is your moneyFound out the hard way that the subscription auto renews after the one week trial. I got no emails from the company nor was the subscription listed under my Apple ID subscriptions. I did not use the app during the trial and honestly forgot about it. Logged into my bank account one day and noticed a $42 charge from them. I emailed the company the day the charge went through and they were responsive but not helpful. They are only willing to refund 25% because I signed the terms and agreements. Most companies will just refund you your money because that is the right thing to do when you no longer want a product that you have not used. Luvly is not one of those companies. 10/10 do not recommend for this reason..CassnisVersion: 2.23

Does not have convenient access to the videos you pay forThe main thing I do not like about this app, is that if you miss a day, the video does not unlock until you watch it once on the day of. So for example, if you miss a video on day 3, but watch it on day 4.. you have to wait til day 5 to watch video 4. I paid for 3 months of this app, so I should receive 3 months of the videos, even if I miss some days. This is the main reason I would probably not subscribe again or suggest others to subscribe to this app. I like how the videos are structured but I want what I pay for.. if I am too busy one day to do a video I should still be able to watch all of them when I have time..Cwilliams77Version: 2.10.1

Buyer BewareThe app itself is OK. I purchased a 6 month subscription and decided to cancel it a couple months in. Didn’t get a refund per the terms which I understand. I cancelled my subscription, deleted the app and moved on. My CC was charged for renewing my 6-month membership, which I had cancelled. I contacted them immediately and their response was that per the terms I was not to receive a refund. Totally bogus. I am not tech challenged, I know how to cancel a subscription. I never got an email saying they were going to charge me or that this fictional subscription was going to renew. All I know is that their customer service is terrible. Scamming people to make a buck. This is fraudulent. There are plenty of other, better face yoga programs that won’t steal your money..MJ202315Version: 2.16

3 major problems1. When we pay for an app we expect to NEVER see any ad popping out on the screen whenever we open it, unfortunately it’s not the case with this one plus there’s no convenient option to remove it when it shows and I accidentally open it every single time! 2. The amount of exercises is low, it keeps showing the same 4-5 steps (in a different order all the time) even if I chose many areas. 3. I never, not even once got 100% success because there’s got to be a one that it’s impossible for the sensors to get. Usually in my case when it gets to the tongue, that I’M REALLY SORRY but mine can’t touch the nose. I can’t even remove this one that I’ll have to stuck with until the end of month. Ridiculous..Rody LazarVersion: 1.13.1

Horrible user experience, horrible customer serviceThis app stopped working for me on day 2. It would not allow me to access any exercises past the second one. When I reached out to support, I was told I must not have watched it and that's why the next videos wouldn't unlock. I watched the 2nd video several times and still nothing. Then they asked me to screen record my experience for their teams. At that point I was done. I have an extremely busy schedule and I just wanted out of this headache. I requested a refund. They said that they normally don't do refunds, but they would give me a 60% refund while still having access to their app for the remainder of my trial. But what use is that when their app doesn't work? Absolute rubbish..KAOtownVersion: 2.11

It isn’t freeSo I read the comments before downloading this app and it said it was free but as soon as I answered a 2-3 questions, it asks me if I want monthly or yearly payments and it’s not cheap! 30,99$/month LOL for face exercices 🤷🏻‍♀️. Anyways, be aware of the fee!.MelissaverpVersion: 1.3

RefundI just realized that i bought a 3 months plan in April 18 2023 at 39,99$ and i have been charged every month a bill of 39,99$. I canceled the plan on July 18 2023 and i still have been charged every mont a bill of 39,99 $ until now October 20 2023. I have been trying to get in touch with someone with luvly but i got only automatic answer. This is really bad. It like a fraud. I want to write a complaint. Can someone help me or should i file a complaint to the country where the app is ? Chloé GIrard - canadian client.ChloegiVersion: 2.17

Free??I don’t know why this is advertised as being free but then after downloading it says it’s 13$ a week?? Don’t advertise on Instagram as being free because you’re getting a 1 star from me now..Jamesbuttz2348583910$&@Version: 1.7

Charged for full subscription even though I signed up for the free trialIm honestly very disappointed. I was just wanting to try the 3 day free trial and was charged right away even though I canceled within two days..@—e-Version: 2.8.1

Just not worth itAll this is in a better format on a free video site starting with Y ... Don't bother with this.Bobby sensibleVersion: 1.32.1

Noting freeSorry but nothing is free on this app. You need to pay to have acces to any content.Jennifer28261528Version: 2.23.1

Waste timeThis application doesn't work. It always shows same activities. If you want waste your money, get it..DilekyalcinkayaVersion: 2.23

Awful customer serviceI cancelled my subscription through the apple App Store but somehow they still charged me through a web subscription! I notified them that I cancelled my subscription but they were unable to offer any explanation or provide a refund. Would not recommend..DchoyoungVersion: 2.23

WARNING!! Do Not Download!!This app is a total SCAM. They are evil and theives. Cost me a ton of money and no way to cancel. I’ve been in tears trying to cancel my subscription or get money back. DO NOT GET THIS APP!!!!!.Analisse_365Version: 2.22

$60 a month!!!!!!I have just discovered this is charging me $60 A MONTH !!! And I have not even got a subscription that I can see anywhere in m account!!! Trying to get a refund and so far being told "too bad so sad" .....Crang9015Version: 2.22

Terrible predatory appThis is the kind of app where you make one purchase to try it out and then all of a sudden you are signed up and paying a monthly fee before you even understand how the app works. It’s confusing, badly laid out, endless notifications and add-ons to up the cost you don’t even want to pay. They don’t do refunds, and to even fill out the first quiz they consider that an automatic agreeing to their terms and conditions. To top it all off It doesn’t even show up as an apple subscription so I didn’t even realize I had subscribed. Just bad. Avoid at all costs..LoulouloupooVersion: 2.22

Worse customer service - it’s a SCAMBe very careful : the subscription won’t appear on your Apple subscriptions, so you will have to carefully remember to send them an email if you want to cancel. When I sent them my email, it took days to proceed and they still charged me for the next month even though I had previously cancelled. When I contacted them to get my money back, they told me they won’t do a refund because it’s part of their “terms and use”. It’s a scam, and the app is just not worth the money (especially when they steal it). Save yourself from all this trouble..Szct21Version: 2.22

Overpriced and unable to accessI was charged for a full month yet after 18 days in, when I select the daily exercise, a request for a renewal of my subscription comes up. The app refuses to allow me to access my subscription unless I pay for an additional subscription! Support has not been helpful and days have gone by without further assistance or a resolution..BarbaraE9Version: 2.21

On doit payer.J’ai installer l’application et j’ai répondue à des questions. Après quand j’ai voulue commencer l’entraînement, ils m’ont dit de payer et de passer à premium. Dans l’annonce que j’ai regarder, ils n’ont pas parlés de prix. Je suis déçue, je pensais que ce n’étais pas coûtant. Pour moi, c’est de l’arnaque..Camjac636Version: 2.20

Impossible to cancel the serviceVideos were interesting but unable to cancel subscription.PaulFromVancouverBCVersion: 2.19

Cancelling is hardIf you think you’re just getting a free trial, think again. Even if you cancel on the apple subscriptions apparently you have to cancel on web too. So they ended up charging me for a web subscription even though I cancelled the app subscription months ago..ErinbetzkVersion: 2.18

Thieves!!!!This app has continued to charge me $50 every three months after the app completely kicked me off forcing me to re-subscribe through Apple. They won’t give me my money back! They have charged me almost $200 since end of January when it only allowed me to use the app for four months. Their consolation is a $25 credit which they have now processed as a debit to my credit card! I am furious and I don’t know what to do. WARNING!!! Do not sign up directly through Luvly. They will rip you off..Bull-techVersion: 2.18

Annulation difficile/ arnaque financièreJ’ai annulé mon inscription dès la première journée d’utilisation, et j’ai reçu leur confirmation. Malgré tout, ils ont débité sur ma carte. Après m’avoir chargé pour le mois 58$ ,14$ et 4$ , ils ont fini par me répondre et m’écrire que l’abonnement était finalement annulé à partir de ce jour. C’est de l’arnaque , un mois m’aura couté presque 100 $ ..Man//3Version: 2.17

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