Monarch Resident Portal Customer Service

Monarch Resident Portal Positive Reviews

Canyon Creek Apt. Julie DThe complex is very nice and clean. The 2 bed 2 bath Apt I am in is wonderful. The floor plan is great and spacious. I love having a washer and dryer in the Apt. makes doing laundry so much easier than going somewhere to do it. The Canyon Creek staff are awesome and very helpful. I love where I live and am so happy I chose Canyon Creek for my home. I really love how quickly they respond to any maintenance request. Sometimes it gets fixed on the same day I report it or it will be done by the end of the next day. I have never had to wait more than 2 days to get my request taken care of. This complex is MARVELOUS!.Jules.12370131Version: 14.6.0

Decent appDecent app- could be better with a little bit of updates. for example, under “lease” option, Or even “my documents” a copy of a lease should be kept for the tenant under one of them, it is somewhat misleading to mark “lease” and then when clicked, it is a leasing request for issues, I like having that option so I can go there if needed, but I think that information should be accessible too. Under “my documents” it has a copy of ID and paystubs, I think it could include potentially at least the page where it shows rent, and the page you signed lease on. Other than that, I like the app and feel like it is easy to use, and think the discussion board is a neat idea..Gabbi1999lolVersion: 15.3.0

Monarch Apartments AppI just used the Monarch Apartments App on my phone for the first time this evening. I thought that I could only submit a maintenance request using a computer but they have upgraded the app and I was able to submit 2 maintenance requests using my iPhone instead of having to go into the other room, fire up my laptop and submit my requests from there. I’m very happy with the ability to access all parts of the Monarch app from my iPhone also, it makes submitting a request much easier, at least for me..CPRCindyVersion: 15.3.0

I like itVery easy to navigate. Processing times are quicker than they estimate, which is honestly better, that way you can get business done quickly and efficiently, granting you the power to know where you stand financially. There’s no guessing. Contacting the property managers is easier through the app, and quicker. I like that we can all see each other’s posts, and be neighbors while living further apart..MsPeachyPieVersion: 17.0.0

Good App!This app is convenient, providing easy access to maintenance requests and bill pay. I don’t bother with the bulletin announcements but I did notice that the notifications from the app about announcements are inconsistent. There is also an automatic reminder to “Leave us a review” as soon as I log in with the option to never see that reminder again directly underneath. I’ve selected that and it remains selected however I still get that announcement every time! Lol.. just a few little things could be better. Other than that, this is a good app..Mookers1912Version: 15.3.0

Great app!This app makes it easy to pay my rent! The app is nicely designed. Especially because I forget my login for the new payment website they go through. The only things are, maybe list the office manager email on the app somewhere? Just in case someone forgets or can’t find it on the website, and it always asks me to follow on Facebook even though I’ve selected not to show me again..WorldxeaterVersion: 13.3.1

Pop up won’t go awayEverything about the app works great. Would give it 5 stars but the first thing you see when you open the app is a pop up that says “Leave us a review on Google!” with a button that says to click here not to show that message again… that button doesn’t work. I’ve tried pressing it, not pressing it, pressing it then unpressing it, pressing it 3 times… nothing. It’s a really minor thing. The app works well.SloppyJoe124Version: 15.3.0

Good app, functionalThis app does everything it needs to. And it looks good doing it. It’s really nice to be able to pay rent in a snap without having to use actual paper checks. …The $33 service fee is absolutely ridiculous … but I understand that quick processing costs money these days. Still, not ideal. That’s a LOT for a one time fee. I’ll still give four stars overall. But this element definitely kills your chance at 5 stars..DigitaLifestyleVersion: 15.3.0

Quick, easy and completeI love being able to report issues in my apartment through this app. The complex office have these jobs done so quickly it’s hard for me to believe. This is an easy way to report the issues without having to call them..GgglendaleVersion: 15.3.0

Decent but flawedWhen you log in, the app gives you announcements. And even though I have had the “do not show me this again” setting enabled, it still shows me the same 2 announcements every single time I log in. Also the fact that you cannot re-open maintenance requests or comment on the ones you currently have open is a bit silly. If those two things were corrected the app would be much better..TopekacitizenVersion: 14.6.0

The App? (I think?)I like it very much. If quick and effective in getting me the assistance I need. However, today, for some reason, when I tried to submit the Request it failed to send and deleted itself. However, I have no idea whether the failure and deletion was a problem with the App itself or the IPhone X I have that had many faults in and of itself. I thinks the App is great!.Henry'spersonVersion: 14.6.0

Very convenientThis app is very easy to use and very convenient for my busy schedule. I love the fact that I don’t have to go all the way to the store for a money order to bring into the office. I like that I can do just about everything that is needed to be done all right here at my fingertips..LaQuitaPughVersion: 14.6.0

Monarch InvestmentsThis app makes everything about living in an apartment building easier. While it’s not a huge difference, being able to put in work orders, pay my rent, etc… is a little thing that makes something a little more simple..¡Mista J!Version: 17.0.0

Maintenance appI love having 24/7 access to the maintenance app to submit requests for help. It makes it so easy to send in a note while I’m thinking about it, and not have to worry about remembering to call when the office opens again. The response has always been great, too!.CB3981Version: 15.3.0

Convenient but needs workWhile I love the convenience of an app to check on notices, events, and quick rent payment options, the login is clunky and needs enhancement. It does not store/save my email even if I set it to do so and it does not interact with password managers to automatically identify the likely credentials. This leads to a lot of repetitive typing by the end user every time they want to check for updates..MCustisVersion: 24.6.0

Great place to live...good neighborhood .. I RecommendReally love my townhouse.... Any complaints I have, they are on it. Timothy(Manager) and his team are the best..... I never had any issues with maintenance either .... they always solve my problems.... This Condo is close to everything ( Grocery, Restaurant, gas station hospital Nice schools and more).... And the Rent is affordable..TemotioVersion: 15.3.0

Easy to useThe app is great, it is very easy to use. Great for making maintenance requests or paying the monthly rent. The only thing I do not like is the monthly rent only shows owed a couple of days before it will s due, I wish it showed up earlier so that I could pay early when I want to..Ericao028Version: 13.3.1

Marisa was great n easy app payWe are Daniel and Latanya Park -Marissa made it easy when adding me to the lease and directed us to use this app which is extremely easy and very convenient! Way better than getting a money order, dropping a check off , running back-and-forth to stores and then taking it to the rental office. this app rocks for all renters!.LT PsrkVersion: 13.3.1

Maintenance is On it !They may not be able to do little but livable maintenance requests, but they do a great job. It’s a big sprawling complex, and they prioritize well. The landladies are really super nice, and things on their end are well prioritized as well. They’re on top of things, and so pleasant to work with. Kristen.Kristen’s cardVersion: 17.0.0

Solid Apartment AppOver all, it’s a hand app to have for residents. Can request maintenance, pay your rent, and post to the community board. My only complaint is every time I open the app, there is a pop that you can select to not show again. Have that selected and it pops up every time, which is kinda annoying..ElCapitanMDESVersion: 15.3.0

Easy way to communicate for the busy professional.I keep strange hours at the clinic; so I know I can communicate our needs to our apartment administrators easily thanks to this app. They are always quick to respond, pleasant & just so helpful! We are in good hands!.Tina "TJ"Version: 15.3.0

After first month a breeze…After initiating new bank account it took three days to get a verification dollar amount so I had to scramble around and get a cashiers check… Unfortunate way to start a new account with this apartment complex! This month the second month things worked great!.Blindsighted1Version: 15.3.0

Very basicNice looking app, not very much functionality. Okay for paying rent and submitting maintenance requests. Does not have any proper tracking or feed back mechanism to communicate with tenants. Maintenance closes tickets once they have looked at the problem, even if it has not been started. The app works. Does what it is intended for. Not well thought out minimal functionality..MrPastryCAVersion: 15.3.0

What a team!This app is so easy to use. I just moved into my apartment. My last apartment complex wasn’t very friendly or quick with repairs. I have no problem with using the app or getting service from maintenance. Bravo!.Momoftwo64Version: 17.0.0

Every Apt. Complex Needs This!Paying my bills has been super easy with this app. Only complaint I have is that it used to remember my login information but now for some reason it won’t and I have to type my email and password in every time now. Great app otherwise..Pimpman312Version: 24.6.0

Ok app, but needs workIt’s a pretty neat way to pay rent and request maintenance, however there are certain things on the app that need work. When the payment options were offered, debit was one of them, but due to my property management, it’s not really an option. If it’s not an option I can use, then it need to be gone fully..NovaFuuVersion: 15.3.0

Fine overall, could use some improvementsDocuments are difficult to access. I end up pressing on the .pdf ten or so times before it takes. Please create a button or clickable link to make this feature easier..ClaribouuVersion: 15.3.0

Long term tenantThe app is great to have and very easy to use.. The current management team is one of the best I have seen since I have lived here, They are responsive most of the time to emails and inquiries on the app... the app has good features to use.Still broke till payday!Version: 17.0.0

Simple but easyNot a flashy app, which I don’t mind, but incredibly easy to pay rent and put in service requests. Definitely a more customer friendly than the previous group who owned Berkshire..GoodSirJollyVersion: 17.0.0

New home!Really enjoyed the process of applying for and getting my new apartment! Everyone at the office was very kind and helpful with all of my questions! Fun for me and the kids getting to take a quick tour of the community on a golf cart! :).Jody D WVersion: 15.3.0

On-Time responseNo matter the priority, once a ticket is created, Team shows up right away. Never had issues since the moment of my stay which I guess is about 4 years now..RvarmapVersion: 13.3.1

Convenient To UseThis is definitely much better than having to pay by check or even going to certain stores to pay. Great app!.KingDarkness07Version: 15.3.0

Nearly thereGreat app that does everything that I need to keep up with my apartment building’s management. Paying rent is easy, putting in work orders is even easier. Once it orients to landscape ad fits to a screen size other than mobile phone I will change to 5 Stars. I am very thankful to have such a simple method of rental management..ÅlexanderVersion: 13.3.1

Easy AccessThis app makes scheduling maintenance simple and easy. It makes paying rent easy as well, I have auto pay set up and it takes it directly from my account!.Caitlyn0929Version: 15.3.0

NeutralI find the app helpful and it is easy to use overall, I think my issue is probably more work the management company than the app- like being able to make partial payments. But in general the app is useful because I don’t have to go through extra steps to logon to the website portal.Odd football catVersion: 15.3.0

Easily pay your rent with no complicationsAutopay is an option, but I like to click the button myself. I don’t have to worry about human error or open offices. Sign in, pay, sign off. Beautiful.AnnnnndboomgoesthedinomiteVersion: 14.6.0

It’s okIt asks the for reviews on the same things every single time even though you select “don’t show me again”. The same two announcements - follow us on Facebook and rate us on Google. No matter what you do it’s still the first thing you see. Other than that annoyance the app is fine..Dull.emilyVersion: 15.3.0

Easy to useI entered my bank information day one. Day two, the verification amount was added within 24 hours and I was able to pay my rent without a “convenience” fee! Sweet!.TelahbmVersion: 14.6.0

Quick easyIt’s a really quick and easy way to get things done. You can pay your bill make, make a maintenance request, see office hours in real time, and more..Ja li saVersion: 14.6.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 25.8.0

Monarch Resident Portal Negative Reviews

ClunkyMy biggest complaints are the purely cosmetic “do not show again” toggle on the “announcements” that immediately pop up when opening the app. They’re not even announcements, they’re plugs for reviewing the apartment complex and following the Monarch Facebook page, and they aren’t even functioning links. You have to close it out every single time and the button does nothing. I would be less annoyed if I weren’t given the fake option to never show again. My other complaint is with the bulletin board. Sometimes you’ll scroll through and there will be a huge gap in content so you’re just scrolling through a gray screen. Except it’s not really blank. You can sometimes see posts peeking from behind it, so it’s incredibly difficult to access some posts. Feels like really bad lazy loading. I’ve also commented before and had my comment published several times despite only doing it once. Overall there’s just a general sense of “I can’t trust what is being displayed to me as accurate” when using the app, which is a huge no-no. I don’t pay my rent using the app and even if that functionality really works I don’t feel confident enough in the app to use it..SaxtonSVersion: 15.3.0

Stop AskingNo matter how many times you select the “remember me” option for quick sign in and you blast the first page with “newsletters” I don’t care about. Thankfully there is an option to select that says Don’t Show This Again. It’s a great feature, it would be nice if it actually worked though. The bulletin board on the app talking about new things hasn’t been updated since 2015. A convenience fee to pay with a card? Seriously? It’s 2022 and I’m using an app on my phone. Don’t worry, I’ll just put cash inside the charge port. How else would you pay digitally? Hopefully now that I’ve actually left a review like you have asked me multiple times a month you’ll stop bugging me about it..Kerrec YVersion: 15.3.0

Bare minimum maintenanceI moved in July 2019 with a broken bedroom window, that I would be fixed before I moved in 2 weeks later. The window is still broken. The slider does not close completely and has a 1/4 inch crack that also gets stuck when closed. I have locked myself out on the balcony 5+ times and had to call for help. My bathroom ceiling has a leak. The drywall caved in. The drywall was replaced and is again turning black from the leak in the above apartment. The carpet has many waves and bumps and the entire apartment smelled of cigarette smoke for 6 months. I had the carpets professionally cleaned then continued cleaning using coffee beans, baking soda, and vinegar. I have put in these requests multiple times then find they are gone without being done..PhoenixWMW423Version: 13.3.1

Payment glitchI tried to pay my rent on the app. Told me it had lost internet connection and transaction failed. Tried again. This time it went through. Checked my account and found BOTH had posted even though the app had told me otherwise. It’s already creating problems for other payments I’m making. Now I’m told there’s nothing I can do on the Monarch end even through both are scheduled to pay on the first, two days away. Sorry Monarch. This is a serious fail and I’ll be deleting this app..Dannnnny boyyyyVersion: 15.3.0

MonarchThis is the second month in a row I have tried to add my bank account I’ve made numerous inquiries to administration to pay for an apartment through my bank account to avoid a convenience fee and I cannot verify the account. This site is so frustrating and there has been nothing but trouble since it changed over. I’ve now had to pay by credit card two months in a row and pay the convenience fee even though I have had the money to pay by bank account and it won’t let me. I’m very disappointed in this website.Soni66Version: 15.3.0

Certificate errorsThis company isn’t great as a landlord, and the app has some security issues with certificates. It seems like with many other things, the company can’t be bothered to complete a job or maintain the things that we pay them for. The payment system does usually work. But if that means insecure connections and my information going everywhere, having no cash payment or check payment options in person is kind of lame and callsist as well as ableist. Then again the ceo did say he wants to squeeze renters. And he’s been doing that..Sutible4livestokVersion: 17.0.0

The App Constantly Wants You to Rate ItLiterally, on every other screen there is a prompt to rate the app. Even if you click the prompt “do not display this again”, it continues to show up, every single time. It’s an apartment app. People use it for paying rent and placing maintenance work orders. It’s annoying that I can’t pay rent without getting asked to rate the app 3 different ways. Please fix the radio button so that it actually disables the prompts that request ratings when selected. I would change my rating to 5 stars if you could do that. :).MagicalcubanVersion: 14.6.0

App issuesI've been trying to make a payment and we're new to monarch so we just download that app as well as set up our banking info. I've been attempting to verify my account and I've received the deposit however when I input the amount, the numbers screen will not go away. I can't click out of it, slide it down to make it go away, nothing to get to the button NEXT. My complex does not accept payments at the office so I'm a bit screwed at the moment with no other way to pay.... HELP!!!!!.Tidgrl_08Version: 24.6.0

Confusing/Untimely/InconvenientWas charged for late fees even tho I paid on time, simply because they wait til the 5th to take your money. By the time they did this I also had auto-payments scheduled. When I went to confirm the payment was made, they said I paid twice and was good for next month, (confused since I didnt even have that amount to take), then when the payment was corrected on their end they considered it late and charged me a late fee anyway. Great app to scam tenants with..AlienN8rVersion: 15.3.0

Faulty appHorrible! I have deleted an old account that was closed due to fraud SEVERAL times and yet it’s back as an option for payments on the app. I have also received a returned check fee even though I have removed this account as as option to pay from. The tenets should not have to pay for a faulty app error when they have done everything on their end to avoid this from taking place to begin with..GoinBrkTryn2LiveVersion: 15.3.0

Trash Dog water trashThe app likes to play games. Because of this app or an employee controlling or in control of this app screwed up made my balance wrong. I paid the balance showed because you can only pay what it says is due. So come to find out a month almost 2 later. I had a rolling balance of $300 dollars that they said I only paid a portion of my balance when the app is clearly not set up for such events to occur. Sound like shenanigans to me!.Valentine. WVersion: 14.6.0

Needs workCompany doesn’t allow debit cards for one time payments. To post on the community page you have to wait for your post to be approved which no one checks often. If you have something to post it can take weeks for it to actually be posted. Fatal flaw in the design that would just make me want to use Nextdoor instead..OkmichaeljVersion: 17.0.0

AppDoesn’t state all ledger fees.CP99999999999Version: 17.0.0

Payoneer 💰Payoneer is an online payment platform that lets you transfer money from any corner of the world! A best and must have payment service for every blogger, traveler, freelancer, affiliate marketer, consultant, virtual assistant, business person, online sellers, and receivers. Earn $25 for free by joining Payoneer. Sign Up Now!AdvertorialVersion: 25.8.0