Next Batter Up: Walk-Up Music Customer Service

Next Batter Up: Walk-Up Music Positive Reviews

This one is a winner!I rolled the dice on this app after experiencing endless frustration with some of the other popular walk-up music apps for iOS. I gotta say, Next Batter Up is already a massive upgrade over the horribly outdated UIs and atrocious customer experience of the more established apps. The developer seems to be really engaged with his customers and the frequent cadence of updates gives me confidence that he’s committed to ongoing bug fixes and feature enhancements. I’ve encountered some bugs that I’ll be passing along, but I look forward to making Next Batter Up a core part of our team’s gameday experience..TheBE5KVersion: 5.4.2

Great App and Great Customer ServiceI was having some issues while setting up my team. I emailed support and received a response almost immediately. The issue was determined to be an app issue and they worked with me as they resolved it. Keeping me informed along the way. The creator was very apologetic for my issues and went above and beyond to rectify the situation. In less than 24 they pushed out two updates to correct the issue and I was able to complete my team with name announcements. Look no further for a great app for walkup songs and amazing customer service. It’s super easy to use and you can create multiple teams and copy players between them. It’s easy to reorder your lineup and bench players who aren’t playing. It’s easy to switch between players as well. Thank you for a great app and customer service. I will surely recommend the app to others..Grateful Team DJVersion: 5.1.2

Great app, easy to use, quick supportWe began using this app after a tough tournament for our 10u softball team. It immediately boosted morale and turned our season around. The kids and parents all love it and other teams’ coaches have asked us about it. This app helps bring some additional FUN to the game for the kids. The app is easy to use if you have basic tech knowledge. The support provided is fantastic. I actually inadvertently found a big and the support team for the app credited my Apple wallet account for helping them improve the app. They also had the bug fixed within an hour or two after I used their text support line - fantastic! Highly recommend!.Kep47Version: 4.2.9

A life changer!I’m a grown human and I actually giggled with delight putting together my teams playlist and each song clip! It was pretty easy. Gone are my days of cumbersome Apple Music playlists and searching for the exact moment in the song that the kids want to walk up to the plate with, I miss every batter and the bash running queuing up the next song. So annoying. This app is genius! I cannot believe I didn’t find this sooner after years of fat fingering the wrong song or moment. Whoever made this must really like for kids to have a good experience and they had mercy on the coaches. Thanks!.DJBaseballKVersion: 5.3.4

Don’t sleep on this amazing walk up app!Can I just say this app is amazing?! Not only is it user friendly, but the customer service is seriously outstanding! I had a small issue with blending the announcement with music & was absolutely blown away by the way my situation was handled & how I was helped though the process. Our team has been so hype this season using this walk-up app & thanks to the incredible team at batter- up, it’s been a dream to navigate. If you are debating what app to get for your team, get this one! If you already have an app, delete it & get this one! You won’t be sorry!.TeamDenVersion: 4.2.9

Great App - for the most partI have found the app easy to use and it has worked well for the most part with a few exceptions. I cannot get the fade in or overlap options to work at all. Also, our team name is changing and I can’t find a way to edit the team name without starting all over. I am also not finding it easy to share the team with someone else..MBT's momVersion: 3.0.0

So easy to use and great support!I love helping DJ the kids games, and this makes it so much easier! I can pull in their songs and have them cues up exactly where they want them. So nice being able to see the names and being able to reorder them for batting line up changes. And the option to have multiple playlists is great! And the app support is so wonderful! I had a question on how to do something and they literally answered me in less than a minute and were able to show me how to do something. Highly recommend!.Emmett'smomVersion: 4.1.0

Great App and Easy to Use!I took a chance and paid for this app, I have no regrets and it was well worth it! The app is easy to use and the developer also added a feature I suggested in just a few hours, seriously impressed! The boys are so excited about having their name announced with walkup music. As a baseball coach I know confidence is key at the plate so I want them to be fired up when they are up to bat! Thank you for creating such a great app..SteveC114Version: 2.10

Great app!Great app. Elevates the experience for the players and crowd. The app does what it says beautifully and the support by the developer is superb. Helpful responses within minutes of texting. Personal and invested support. The developer took my suggestions and within days the app was even better. Well worth the one time fee. Sad the season has ended, yet future team parents will continue to use this app. Highest recommendation!.DocpletVersion: 5.4.9

Stellar Customer Service & GREAT app!I have used this app for 2 years now and have never had an issue until today - I was trying to add songs for this upcoming season and couldn’t figure out why my songs that I saved weren’t showing. I hit the contact us button and got a return message within minutes (it is Sunday night). My issue was resolved quickly and easily! I HIGHLY recommend this app!!.AboboxermomVersion: 3.2.1

Good choiceSupport has been very helpful when needed and once you get the layout and how things work down, it’s pretty easy to set up. Integrates well with Apple Music just create a separate playlist and ensure to add the song to the playlist and you are good to go. My only complaint would be that it should be optional to include the jersey number when player creation..BigrednanVersion: 5.1.9

Love!I’m new to being the walk up song mom and originally started with another app (won’t name names but I think we all might know) and quickly got frustrated with lagging etc. I heard about this app through another mom and it’s been SO easy to maneuver and best of all, NO LAGGING! Customer support responds very quickly if you have any issues and are super informative! 10/10.Chouston_12Version: 5.4.9

Great FunThis app is a total blast for our team! The kids absolutely love hearing their names called out (the AI voices work surprisingly well) and getting to hear their chosen walk-up songs. It’s been a huge hit. The developer has also been incredibly responsive, even helping us troubleshoot some audio issues to ensure everything runs smoothly. Highly recommended!.AnwnnVersion: 5.4.4

Great idea and functionalityAfter a few failed attempts at other similar apps, I decided to take a chance on this one, best $5 I could’ve spent. Running the music and announcements for my daughter’s middle school softball team has impressed many others and I’ve recommended this app to all of them. The AI generated voice announcements are a game changer!.ColtLester45Version: 5.1.3

It won’t let me click the songIt won’t let me actually pick out the song i want. It takes ke to apple music, I select a song, and it doesn’t load! Please help.Geckogirl102Version: 3.0.0

It’s forever newI’ve actually had this app for years. I downloaded it for my daughters softball team and it gets plenty of use. The fact that I paid for it once and it keeps getting better is amazing. There are constant updates to this app adding new features. We’re having so much with the new AI voices!.Bunnies88Version: 5.0.1

Updating my review - best customer service I’ve seen!The error I reported earlier was a bug and the in-app support functionality was incredible! The developer responded within minutes and was able to find the issue. I’ve never seen response time that fast. Impressive since I think this is just one person! I’d give this app 6 stars if I could. Not only is it great, but you can tell the developer is really passionate about making the best possible product—and given that I’ve tried the other similar apps—I think he’s succeeding! Fork over the $6, you won’t regret it and your team will love it!.TheRealMrSilVersion: 4.0.0

Great app and great customer service!This app gives a lot of flexibility for what you can do with walk up songs! I had a song that wouldn’t work from iTunes and customer service was very responsive and helpful to resolve the issue! Definitely recommend or your next baseball tourney!!.BabeBlue123Version: 5.3.5

Amazing Customer Service!Love this app for my son’s baseball team’s music! Super user friendly and the customer service was amazing. When Apple Music didn’t have one of the boys songs, they helped me with a workaround to get it to work! Now we have all happy players with their unique song of choice. 🙌🏼.HWells2010Version: 3.2.1

Absolutely amazing app and quick response in case of issue!!!Never had an issue before now and loved them app so so much. Had a minor issue sharing my playlist tonight and I was in contact with the app owner and had the problem fixed in less than 15 minutes. Cannot recommend this app more!!!!.Eoliviahall4Version: 2.04

Amazing App!This app is so easy to use, the customer service/support is amazing! I've never had support respond so quickly! And they even pointed us in the direction of a professional announcer to announce our teammates names and numbers that worked great with the app!.Chelsea HewittVersion: 4.2.1

Best App for Batting Intros!This is by far the simplest and best batting into walk-up music app. The announcers are also very good. User friendly - easy to use. Highly recommend this app over the others with more reviews..Cece001Version: 5.4.3

Best thing to happen for baseball since the batAwesome app , easy to use and customize for my teams preferences. Had a question and got a response quickly. I’d recommmend this app to any coaches trying to spice up their teams batting line up !!.ChaseLargeeVersion: 3.2.1

Great app!Downloaded yesterday to set up some walk up songs and so impressed on how easy it is to set up! Love the option of the AI voice generator so I don’t have to use mine. Highly recommend!.Thany18Version: 5.3.5

Great developer response!Amazing app! Ran into an issue and messaged the developer at 9pm. Responded back and helped me figure it out within 2 minutes of sending the message. I’d gladly pay more for this app!.HdujnejskakaVersion: 4.3.2

Look no furtherChecked out a few. Best hands down! And the help when needed is accurate and prompt! I’ve never done a review for an app, had to on this one!.Wil_uvaVersion: 4.1.1

Awesome idea works great!We got this for our softball team and everyone loves it! We have a lot of songs and players and it’s super easy to use and set up. The update adds some stuff we actually suggested!.SaberlonVersion: 1.06

Good app for walkout songs!Works great for our baseball teams. Only negative is that I can’t figure out how to fade the songs in and can’t find instruction anywhere..Big al_385Version: 4.2.9

Excellent ServiceEverything is easy to set up and works great. I needed support on a Sunday night and they helped me out..CoachBurchVersion: 5.4.5

Highly Recommend!!!Excellent app and AMAZING CUSTOMER SERVICE! The developer Joshua Hart is super responsive and got back to me with answers to my questions almost immediately! Thank you!.Motormouth5555Version: 2.05

Beautiful and lightweight!So much easier to use, it doesn’t announce players like the other app, but to be honest, we never used that feature..OMGCOOKIES!!!Version: 1.06

Excellent App!App is easy to use during set up and in game. Support is also very responsive in helping out.Brock MiddlebrooksVersion: 5.3.1

FlawlessThank you for developing this app! Easy to set up, smart design, perfectly compatible with Apple Music..Doodle crapVersion: 2.00

Amazing!!!!This app was well thought out works amazing and easy to use!.Tearbear1892Version: 1.06

Enhanced voices?Works well and easy to use, except it doesn’t have any of the enhanced voices r any instructions in how to get them???.Meg107Version: 4.3.2

Good app for the most partThe text to speech won’t load.HdrbehuVersion: 3.2.1

Great walk up song app!Love this app. It’s been so helpful organizing my daughter’s softball team’s walk up songs. It’s very easy to use and manage. I’ve used it for the last 3 seasons. Big fan, I would highly recommend it..Gee KahlVersion: 4.2.9

Amazing App! Works great!Seamless and works perfectly - all the instructions are extremely well documented I was able to get everything done on my own - had one issue and contacted support and they helped right away. Amazing customer service! Worth every penny - the kids on the team absolutely love that we’re doing this for them this season!.AlimanekVersion: 4.2.3

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Next Batter Up: Walk-Up Music Negative Reviews

Bluetooth playback is buggy**UPDATE3** Brought the rating back down to 1 star since the latest updates seem to have broken it again. The developer keeps blaming the Bluetooth speakers but I’ve tried plenty of high quality speakers ($400+) and they all have the same issue. The first player will play fine but subsequent player walk up songs will not output any sound. Other apps handle this fine so it’s not a speaker or Bluetooth issue but instead an issue with this app. As it stands, I have to force close the app after playing one walk up song in order to then open the app back up and play the next song. Extremely frustrating. **UPDATE2** Updated my review to five stars after developer responded to the issues raised in my review and fixed the Bluetooth bug. This is now officially the best baseball DJ app in the App Store (and I have them all). I commend the developer for his responsiveness and willingness to accept constructive criticism and make his app better. **END UPDATE2** *UPDATE* While I appreciate the developers detailed response to my review and understand the limitations with the Bluetooth protocol, there are two other competing apps that don’t have this same issue. I tried them and they work just fine so they must be doing something to get around the Bluetooth limitations the developer mentioned. While this app is the best of the three apps I’ve tried in terms of UI and features, the fact that it can consistently play over Bluetooth with speakers that the other two competing apps have no problems with means that this app is unusable for me. I recommend that the developer research what the competition is doing and implement a fix. *END UPDATE* Regular playback works fine. However, Bluetooth playback is very buggy and will not play back the names and only unmute halfway through the song. Other times it will not play back half a second of intro. All the other baseball DJ apps work fine so it’s definitely an issue with this app..HugoEnderVersion: 4.2.9

Needs workStarting out this app seems like it would be such a great asset, but there are plenty of features that are absolutely flawed. The clone feature does not clone everything over. Each time you clone somebody you have to re-add the announcers spiel in the middle of the song. It doesn’t just follow over from where your previously had it.. 88% of the time when I play the batter walk up song the announcer doesn’t announce the name or the number like it’s supposed to, it will mute the song, but the announcer never says anything. As much as I think this app would do amazing things there are still some flaws that need to be fixed because so far me paying for this app was not worth it..Kattt2611Version: 5.4.9

Doesn’t work properlyWhen I press play for the player walk up song many times it doesn’t play the song. Then if I hit play twice then the volume goes to zero. So then I have to hit stop , hit play then move up the volume. What a circus. Very frustrating to say the least. Why would it do this? Is there a glitch they are working on? Other than that I like the app but I’m gonna search for a better one..123hjhgVersion: 2.12

Play backI absolutely loved this app. Once I figured out how I use it everything worked great, until it didn’t. When connected to Bluetooth it won’t play the walk up names and will only play the song. I really hope this gets fixed..ThelaneylynchVersion: 5.4.8

No help from support teamI have reached out using the iMessage and facebook messenger about the app’s ability to pronounce a player’s name correctly. It’s been over 48 hours without even a single word. At least say “we are experiencing higher than normal volumes and will return to you as soon as possible”. I am requesting you refund my money..TjcreVersion: 5.3.5

LagI really don’t like it. I’ve been using ballpark Dj this entire time but I seen it on a Facebook post so I decided to download this to try to do my other daughter’s team and I really don’t like it. It’s not even playing the whole song probably even after I downloaded it..Ladyroc1Version: 5.3.5

GlitchySetting up was easy, but functionality wasn’t there. It delays playing, often mixed up names. Plays over another player’s announcement. Disappointed for a paid app..Sad team momVersion: 5.1.7

CrashingThe app keeps crashing every time I try to add a new player. It deletes everything and I have to add the player 2-3 times before it actually saves..Jackiee19692Version: 5.3.5

Buggy AppYou spend all this time creating a lineup only to find out it’s buggy when you introduce players. It only introduces the first player then skips the other names. Maybe issue with the AI announcing.Tjh77Version: 5.0.3

Unstable & FrustratingThis app is very unstable, playing the audio is very delayed. Spent time setting up but afraid to use at a game because of the inconsistency of playback and stopping of the audio..Wssn1Version: 5.0.2

Keeps closing!You can’t edit the players after you create them.. grr. And when we tried to record our own audio, the app would close! So annoying!.NrskrysVersion: 3.1.0

Didn't workI bought this app and it wouldn't even let me put the songs on the player. Because I didn't have Apple Music..Savy101038Version: 4.2.9

Low volumePlaylist on app does not play as loudly now since update. It is very low compared to the announcements.App volumeVersion: 5.2.0

Waste of MoneyNot worth the hassle. App is filled with the bugs! There are a lot better options out there! Complete garbage!.Detroit, MichiganVersion: 4.2.6

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