Dutch Bros™ Customer Service

Dutch Bros™ Positive Reviews

Greatest drinks everYesterday was MY 3rd time going to Dutch bro’s I’ve heard of them b4 but never went to any locations..So My kids purchased a caramel apple smoothie for ME Thursday night an frm there I was hooked..MY husband an I made it Friday date night so he cld try this amazing drink as well..He ended up getting a caramelizer an loving it an I got yup u guessed it a caramel apple smoothie such a heavenly drink..That led to ME craving to GO there again on Saturday an yup u guessed it WE went..This tyme I downloaded the app got a free drink plus an 2 other drinks..The young man who took MY order was so very pleasant an friendly,on top on ME getting the caramel apple smoothie I wanted to try a Dutch bro soda so I asked his opinion an omg he was so knowledgeable of the drinks flavors ect he took his time with detail info to help ME make MY final decision an yes I love the soda too(an normally I don’t drink soda at all)..When WE reached the drive through window the young ladie workn was so frndly an kind a lil small tlk an she had bundles of positive energy..Over all Dutch bro’s is an awesome place both the drinks and staff r amazing I will b going back regularly an can’t wait for the Dutch bro’s to open up near ME..KEEP up the great work guys 😃😃.Lala027900Version: 2.1.0

Dutch will always be part of my childhood.When I was in middle school, Dutch bros was the biggest sensation to hit the market. They had all kinds of cool, colorful drinks that all the middle schoolers were literally sprinting to get. It was down the street from our school, so yeah…sprinting. Throughout High School, I noticed that everyone was less excited about Dutch, but Dutch just became a part of routine life. Everyone had Dutch in their hand, and we all thought “obviously we got Dutch.” Once I graduated high school, I tried to go there as much as possible. Now, I’m in college and I always want to get Dutch, but can’t because the lines are ABSOLUTELY FULL with people who are dying to get their coffee/tea/rebel. Dutch Bros is always going to have some kind of nostalgic, pleasant place in my mind. Their drinks are fire tho fr. I usually get blue-razz rebel blended, but I decided to try new things. One of my absolute favorites was the daydream. The mix of the whip and the fruit hits different. Anyway, hope u read all of this. Thank you Dutch Bros for being a part of my childhood..Dantheman2023Version: 2.13

PanicJust purchased a new iPhone 15 and headed directly to Dutch Bros. The app had been transferred to the new phone, but it would not work. The always obliging and happy baristas figured out a way to get the job done for today, but the app still didn’t work, I finally figured out that deleting the app from my new iPhone, reinstalling it and logging in brought the app to life with all my points and dollars in place. Huzzah! A few other apps aren’t working either, but who cares. Dutch Brothers is the only one that would send me into panic. Thanks for a great app and even a better drink. My wife and I really look forward to going to Dutch Bros and seeing many old friends. The one thing I could count on at any Dutch Brothers we go to in several states is young, enthusiastic, happy, helpful, intelligent baristas. And the same quality drink, no matter where we are. We were first attracted to Dutch Bros because of the enormous selection of sugar-free syrups. You continually make an old (76) couple feel young again. Keep up the great work..James B HimselfVersion: 2.18.6

Very thoughtful and kindA young boy lost steering and power turning into get a drink and hit the curb. I got out and helped him being the mom I am and would someone would do the same for my children. It’s Texas and a 100 degrees the girls came out instantly and offered us a drink…Went and made them brought them back and told me thank you for helping and the drinks were on the house. She was more worried about everyone being safe and having something to drink in this heat. After we got our drinks she went and cleaned up the debri from where the boy hit the dirt and that came up on the patio area…I waited for the young man to get a wrecker and took him home…It made my heart so happy to experience the kids mess and teamwork..Dutch bros will forever be my jam…The drink was also amazing ❤️ Thank you Thank you Thank you for training such an amazing team and having such a clean store and always being fast and helpful..Y’all rock!!.Danielleandrea01Version: 2.15.1

Love Dutch Bros.I’ve been there 3 times so far and every time has been awesome! I’ve gotten two different drinks, the first was a chocolate milk based drink I can’t remember the name, it was recommended to me, it was really good! I’m a creature of habit and I get the White Chocolate Mocha from the other famous coffee place most of the time and I always have to doctor it up to get it to taste right and it never tastes the same, well Dutch Bros, so far, has been spot on!!! Their White Chocolate Mocha Dutch Freeze is amazing and both times I’ve gotten it, it’s tasted the same and required no extra, Splenda, or flavoring or anything!!!! Plus I got a free drink on my birthday the other day because I had signed up for their rewards program!! (It’s an app, go get it) And to top it off, their employees are all so sweet and friendly and helpful!!! Needless to say, I’m already a fan!! 🥳☕️.Cbrwn89Version: 2.18.1

Best Coffee Best Friendly KidsI’ve been going to Dutch Bros since first one ever opened in Eugene. And when I travel to California I’m loving they are there and Washington. The kids are so friendly so darn cute. When my husband had his stroke the River Road Dutch Bros, knew I hadn’t been there for a long time, when I did show up so happy to see me and asked where I’ve been. When I told them, They said a prayer for my husband. And my coffee was free. Every time I would show up after that, they would always ask how he was. I appreciate it more than they will ever know. When my husband finally got home, I drove to get a coffee they all did a Happy Dance to see him, he was appreciated and embarrassed at same time. But I was so Thankful for them all. I’ve seen tons stay tons move on, but I LOVE them all. If I could tell there parents they did good..TheMacesVersion: 2.7.0

Great mobile appBut what would make this app really great is having a app developed for the wearables. It would be so much more useful if they were to make a wearable app with full functionality as the mobile app. Whenever I go to Dutch Bros I have to unplug my phone as I still have wired apple car play and even if I had wireless CarPlay in my car my phone would have to be resting on the charging pad to work and I would need to scan my phone for the points. If they had a wearable app where the barcode appeared directly on the entire screen of the wearable so it could be scanned and similar to the Starbucks app. I can scan my watch during payment. I mean we are going into 2023 I think all retailers should have not just a mobile app but an app strictly for wearables. I mean we already have apps that can auto start your car drive your car. It’s just about that time.ShaunMichael_JVersion: 2.9.1

Pretty SimpleSuch a great cool app, the only downside really with this app is that I kind of wish it was a option where you could order ahead of time just in case when there’s a big long line, but also I do want to mention that when you use the app it doesn’t show you prices so that’s a little of a downfall,I think it would be really cool if they could show the prices underneath all the of the small, medium, and large. Their stickers are pretty cool, don’t get me wrong. Hey Dutchbros! Do you think you guys could possibly get your stickers to be used on our phones when we’re sending text messages to our friends? I think that would be pretty sick to do, also where can I apply because I have more ideas to help out. I’m not sure how to do that honestly, do I have to contact you guys? By email?.Desk tinyVersion: 2.8.1

Forest Grove Dutch BrosForest Grove Dutch bos , today sitting in line an Im 2nd one back, and some gutsy chick in a black Acura SUV, all of a sudden swoops into a gap at the end of the porch between the next car of 5 already in line and I and the guy in front of me raised heck, he got out of his truck and walked up and told her that there were other cars waiting in line there already! She refused to move!! So I called the girl over that was taking orders in the lines already there, and told her what that chick did and she went and made her drive on around and did not let her get served ahead of the line, and she comped our two drinks and the guy in front of me’s drink , so when I got up there to the window I bought two more smoothies to take to the two young men at the Chevron Station across the road!! PAYIN IT FORWARD PEEPS!!! FGDB CREW…YOU ROCK!! Donnys WIFE, Anita.TazanovaVersion: 2.14.5

“My DB Gang” (174th & Division, Portland, OR)The gang at my DB is awesome!! I almost never have to tell them what I’m ordering cause most of them already know. Often if the line is long & they see me they’ll make my drink & bring it to me so I can pay & be on my way faster. To let them know just how much I appreciate them & how special they are (especially during the holidays) I take them mini muffins or cookies to share. Also after years of paying with my debit card found out if I use it to pay for my drink & the tip, after taxes are taken out they don’t get much of the tip so now I pay for my drink with my card & have a stash of $1 in my glove compartment so I leave $1 tip each time. Granted my large drink is only a little over $3 but it’s my way of giving back to them for a job well done!! YOU GUYS ROCK ❤️.Love my gangVersion: 2.5.1

Most awesomeI at one point never really cared much for Dutch bros. My regular coffee shop was conveniently located where I use to work and where I live and we’re very friendly and still are! However, Dutch bros introduced me to a coffee drink that I just love! Hits the spots every time! I’d go between both coffee shops to get the same drink but pay very different! Common sense says go where I can save money so I go to Dutch bros as they make my coffee very specific and not really sweet! Balanced coffee is most preferred as in equal of shots to flavor! Even my children love Dutch bros! Thank you for being so awesome especially at 3 of your locations here! Two can be more improved with customer service but the three I go to no amount of stars can be awarded words can really even begin to describe your folks! Just awesome awesome awesome.NottasimplemindVersion: 2.3.1

I definitely have Dutch Mafia tiesI am obsessed with the Dutch Mafia.i go at least once a day. Sometimes twice. I live in Las Vegas. This is a small city with big personality. As a newcomer it can feel as though the city’s hustle could swallow me whole. It’s easy within all the lights and glitz to feel invisible. Not at Dutch Brothers. They know me, my boyfriend, our dog, our orders...they know good days and bad days and notice changes. They ask about the rare missing partner when one of us drives through alone. I love Dutch Bros. My home store is the BRAND NEW Ft. Apache location. I hope my regular crew sees this and you all know, Kat, Ken and Jedd love and appreciate each and every one of you! The great brews! The CONSISTENCY! The little chats and silly questions. The stickers. The new app! The secret menu. I could go on, but who’d read it? Peace!.KetoKatieKatVersion: 2.0.0

Energy, empowerment and loveOver the years the crew at the Indemouth Dutch bros in Monmouth, Oregon have shown such high energy and empowered myself and my family to continue to make it through Day by day showing us so much love. I’m really sad to have to move to North Dakota for work as they have blessed my family so much! I hope this gets to them so really understand how much we love them and encourage to keep the same energy going as it lifts everybody up even when everything in one’s life seem dark, bleak or unknown. Written by Anthony(double razz white coffee 911) coffee of choice made to perfection every time ready to go before I even place my order or my wife’s Sara’s Double chocolate mocha 2x extra sweet picture perfect with whip and drizzle! Love you guys to the moon and back!.Tonypat21Version: 2.12.1

Points and AccessI love Dutch, however I’m not sure what’s going on with the app lately. It seems I am not the only one who cannot access points. I have had my app since 2021, and have been a customer since 2008. I saved my paper cards only to find out they weren’t being honored in light of COVID, which I understand. There was no way to give credit for those of us that had free drinks on those cards. I deleted my app to reinstall thinking this would help, unfortunately it took me into what appears to be a cooperate account and I now have a gift card on the way. What frustrates me is I can still earn points, but have to get gift cards as a work-around to use. Does this mean another transition is near?.Trace&SkipVersion: 2.12.1

Great App, stickers won’t workThis is a great app, i think if you added a way to pre order drinks that would be great. But my big problem that annoys me to no end is the stickers that are in the app. on the center of e circle that tells you the points there is a sticker. if you click it you are able to chose from other stickers to display on the home screen. However, the entire time this app has been a thing, it will not let me chose any other sticker and only has me keep the welcome sticker. when i click the x in the corner, it pops up the option to keep the welcome sticker. when i slide it away it pops back up. i’d like to be able to chose the sticker such as the drink for dane sticker but what is the point of being able to choose when it won’t let me. other than this glitch, good app..I'm leaving this reviewVersion: 2.2.0

The Awesomeness of Dutch Bros.Dutch Bros is an extraordinary experience in the realm of coffee drinking. There was a time when I totally disliked coffee but being introduced to my first Dutch Bros latte or mocha changed all that. I only wish I lived nearer a Dutch Bros stand as I am not driving as much these days. In addition, the fact that Dutch Bros is an Oregon brand makes it all the more special. As someone who was not only born in Oregon but has also written and illustrated several cartoon books about Oregon as well as creating the Society of Native Oregon Born (SNOB), I feel a special kinship with an Oregon based business of quality and note. Thanks Dutch Bros for making my coffee drinking experience all the more pleasurable. And by the way, my cartoon character, Hugh Wetshoe, believes that a day without a Dutch Bros drink is like a day without rain. Thanks again.."Clouts"Version: 2.10.0

Just one thingI barely started going to Dutch bros last week because my friends wanted to go, I ended up getting hooked and now I go everyday. I downloaded the app to gets points and look at the whole menu but there is one thing I feel needs to be fixed. I think the app should include the price of the item on the info tap so if you go in person you already know how much your spending. There are also a lot of drinks on the menu that dknt have the info tab so I can’t see how much sugar or other things are in them. Other than that I love the app and I highly suggest Dutch bros to people who get coffee a lot because of the affordable prices or people who just want a sip once in a while. This is a very helpful app for me just those things would be a good upgrade..Omgruru.babyVersion: 2.15.1

50/50I live in Las Cruces, New Mexico. There are two Dutch brothers, not far apart from each other. One is always busy. The other is not and this one that is my preferred store. They are much more friendly, most of the time they will call me by my name since is us on the app, just a better experience. The busier one on Rinconda is not near as friendly. They are busy enough that they need two people taking orders because the wait is too long. I’ve had a bad experience when one had argued with me about what they put into my drink. I prefer green tea or black tea, and I know the difference. I came from Northglenn Colorado, where the crew is fabulous. New Mexico crew could learn a few things from them. I miss my old team..Missing NorthglennVersion: 2.13

Invasion AcceptedEnjoy the invasion of Dutch Bros,Dutch Bro’s is awesome you’ve got the greatest people working for you and five years ago I experience Dutch Bros. for the first time in Idaho and it was awesome looking for you to you guys moving down south in California and wish you’d put a new store at the Tejon outlet malls. The attitude of the employees that you guys have is amazing kind of like In-N-Out Burger of Southern California as they base their employees to be real real people and you guys have real people in a real business I’m 61 years old and I can’t get enough of your coffee in your drinks my wife who has never been to a Dutch Bros once you guys opened in Bakersfield she’s in the same boat I am you guys are the best congratulations on all of your facilities you’re the best!!!.JonnymotoxVersion: 2.5.1

Dutch Freeze and Mocha Freeze beveragesI live in Eagle Point and I have several Dutch Bros to choose from went I drive into Medford. I REALLY like the “freeze” beverages and I have gotten my older sister “hooked” too! But with some regularity I get one and it does not taste right. It is like the coffee and chocolate milk were left out and it is just a cup of ice. Thankfully I have always been able to pull into the next one down the road and get a replacement beverage. It is the consistent quality of the Dutch and Bros coffee beverages that makes them my favorite. I can buy one in Medford and it will taste just like the one I buy in Grants Pass or up in Vancouver, WA. (Where my sister lives) Anyway, just my comment on them. Thanks, I like the new DB app..Jana PattenVersion: 2.8.1

Love them!!!!I have recently discovered Dutch Bros. and I absolutely LOVE them! First you can customize any drinks in hundreds of ways! I like lots of options and they give more than enough. Second, every time I’ve gone there they are SUPER friendly and very helpful. They offer me different options to help make up my mind. They offer cute doggy treats with whipped creams and/or a dog bone treat (if you want it for your baby). Employees have always had a smile on their faces. The other day, one employee brought out a nice drink for another employee who was out in the cold working (taking orders to speed up the long lines). Their cups are cute. I just love them and can’t stop raving about them to anyone who listens.🥰.TamzkrizpVersion: 2.12.1

AMAZINGRight away, my experience was great. It was my first visit and it was my bday so I got a bday drink which is AWESOME. I pull up, not knowing what to do… but as I pull up I hear simple plan and I’m like okay this is fun 😍 and multiple workers greeted me at the window to order and they were all very sweet and helpful! They talked with me about maybe what I’d like then I got something, they told me if I didn’t like it come right back, so I tried it as I pulled away and it wasn’t for me, the girl came out to my car this time bc there was a line, and she happily said sorry you didn’t like it, we will make something else for you. They have my love and business for sure after this experience ❣️ thank you workers..Ba*bombVersion: 2.13

Killer drinks and Rad serviceI haven’t been to Dutch Bros very many times in the past and I wasn’t familiar about the app and all of the benefits that it provides. The barista was kind enough to walk me through it while in the drive-through. Even though there was a line behind me, she didn’t make me feel rushed whatsoever. I got the app set up and ended up having to go back later that day to get drinks for other employees. They remembered me and added those extra points from my previous purchases that day, which I would’ve missed out on otherwise. They’re were kind and extremely helpful! I will 100% go back just because of their customer service! Thanks so much.Mommy, aunty and nannyVersion: 2.3.1

LOVE 💕💕The convenience of the DB app is amazing. I love that you can add funds to your account directly from the app. Keeping track of your points is so easy and accessible. The ability to redeem free drinks at any time and the fact that they last for up to six months is also phenomenal. They did an amazing job with this app. I think the only improvement that could be made would be if we could order directly from the app while in line. But I understand that could mess up their system so if they could work that and that would be awesome as well. It would help for those really hot days when the mobsters are not out i’m not out taking the orders due to the heat.Mom2AnaryaVersion: 2.3.0

Dutch Bros Rocks!The first time I went to Dutch Bros in Crescent City there was a line of cars around the block and I thought I was going to be in line forever. However, when someone took my order while in line and actually brought my coffee out to me, I saw why I was in and out in no. time and all. The people there have added friendliness to their efficiency. I always look forward to going there. When I wanted to know the contents of some of the flavors, they let me actually see the labels and helped me to find diabetes friendly options. I’ve never seen the bar of service with a smile raised so high with any other drive-through coffee establishment!.Bob71456Version: 2.18.6

Great app, with two small bugsI'm a big fan of Dutch Bros; so far this app has been great with only two small bugs that don't really affect the main functionality of the app. The main issue I have come across is that I have had a notification badge on the app for about a week that won't go away! I have explored every corner of the app looking for a way to get rid of it and have yet to find a way besides disabling badged in my iphone settings. The other bug is the stickers - I go to the My Stickers page and a popup for the welcome sticker comes up and keeps popping back up every time I try to close it. I have other stickers on the page now that I am unable to access; maybe that's where my mystery non-removable notification is coming from..KaykayssVersion: 2.0.2

Clean, safe, trusted scottypalmAs a aren’t we worry about where our kid work and we should. Yesterday was my son’s last day at ScottyPalm but it is not for my wife and I. He was safe, coworkers screened for the right set of qualities Dutch Bro’s culls out of the applicants and they are good at it. I never worried about drugs, or meanness, or fighting. He is in much greater danger up the street at Circle K and double that danger at QT. So Dutch Bro’s, do NOT ever hear any negativity and keep doing what you do…. Offering up the tastiest cup of coffee creations and creative trends, teas, and snack. You time there may be brief but you guys have done every to make it memorable. Enjoyable, and most important of all, Repeatable. Thank You, A dad.ArizonaTOGVersion: 2.9.1

New update makes it impossible to create a new accountI love dutch bros itself but ever since the new update where you can only log in with your phone number, the app is useless. My dutch bros account was created with my old phone number and now i have no way of accessing all the old points i’ve accumulated. When i’ve tried to make a new account with my new number, the app ALWAYS says “lost connection, please try again” no matter where I am. Its so weird because I still receive all the notifications from the app, but now I can only ever log in as a guest and can’t rack up any points. Please fix this, or at least let us have access by email to retrieve our old accounts. Its honestly made me visit dutch bros less and less..Sales, AVersion: 2.18.5

App is great but beware...I would advise against setting up a credit card in this app. Someone hacked into my account and has continued to use it even though I've changed password several times. I also removed my credit card from my app. But as long as they never sign out of their app, they are not required to sign in to use my Dutch pass. So they've continued to recharge my credit card. Dutch Bros has been very helpful in setting up a new account and restoring lost funds but there should be some verification needed to recharge Dutch pass at least. I love having the menu at my finger tips and choosing to save my rewards for bigger rewards or spending them right away is also great. Ordering ahead at Dutch Bros does not go along with the "Bros atmosphere"..Hghappy53Version: 2.3.1

Love, love Dutch BrosI lived in So. Oregon when Dutch Bros got started then about 12 years ago we moved further north above Seattle. No Dutch Bros…😫 until about 5 years ago. But they are in a town about 20 miles south of me — I live in the boonies. THEN they came to my nearby town so every time I go on errands Dutch Bros is my must have. I actually get 2 large mochas and take them home to put in the fridge to enjoy the next couple of days, hot or cold, depending on the weather. I heard they just went public and I’m hoping they don’t change like Starbucks changed. I’ll take Dutch Bros over Starbucks any day though. Also the employees are always so great. Don’t change Dutch Bros!!!!.DecafdebseyVersion: 2.6.0

App reviewLove how easy it is to load money, use your points, etc. Also love that all the menu items are always up to date and the new monthly featured drinks are on there with photos and all. I prefer Dutch over other places because all the ways the baristas will accommodate your order without any complaints. The only thing I would change is adding some of the drinks that are able to be sugar free to have the nutritional content on that too. For example, you add a no sugar pumpkin pie latte on your menu for the current seasonal drink and I love that. Wish it would be added for a sugar free golden eagle too, and others..MatchReviewerVersion: 2.15.1

DB 4 LifeI grew up in southern Oregon. I have had the pleasure of getting to know the founders of Dutch Bros (RIP Dane), some of their family and numerous stellar employees, both corporate and at the individual stands. They not only provide the best coffee, they provide a positive experience with each visit. I severely missed being able to grab a Dutch Bros, as we were living in Florida for fourteen years. Now that we are back on the west coast, it has been a continuous enjoyment and appreciation to have this back into our lives. This area did not have any DB stands a couple years ago. Now, there are four and I hope to see additional locations open in the future..Deeter228Version: 2.14.4

No Dutch Bros in HonoluluBe for leaving for Hawaii this October I stopped in at Dutch Bros in Merced and of course got your famous Black unsweetened Ice Tea! Well I have a big purse for traveling so I put my large Dutch Bros cup in my bag. I thought we’ll if they still don’t have a Dutch Bros in Hawaii I’ll just have to make team in my room and drink it. I go to Hawaii every year. I am an Army Nurse so I stay at the Hali Koa, the military hotel. They have a Starbucks at the hotel but it is only open from 6 am to 10am and that’s it. I would love to see Dutch Bros at the Hali Koa and the many PX’s & NEX’s. I love your drinks I love your staff they are always excited about life. They always make you feel special!!.Tripp'sGrannyVersion: 2.12.1

Bros and the braceletSo I just got a DB in my town but to get to it is still too far for me to drive. BUT, you guys were giving away the bracelets on 11/16 if you got two drinks. I got up early the next day hoping bracelets were still available and maybe had a few extras from the day before. I would get me and my friend a drink ( me the annihilator and she the cocomo) I made my way to DB. Sadly you guys sold out so fast on the cute little things in the first 30 minutes! Soooo, do it again and I will get up earl to get DB just so I can have that silly, little cute bracelet. I would rather have that than a red cup. Love you guys!!.TamlynneVersion: 2.18.4

Best coffee everI love my Dutch. Bros in Ripon California. Everyday I go to see the happiest, friendliest and most pleasant kids around! I have truly built some real life relationships with some of them, I’m like their step mom or eve like a grandma too them. My dogs even get super excited when I say” who wants to get Dutch Bros” they start jumping and looking for their leashes lol. The coffee is the best! I’ve never like Starbucks and we have a few cafes here and one I really do love but none are as good as my DB! I look forward to starting my day off with a coffee from DB every morning and I go in the evening many times to get some tea, also so good! Stephanie B..StephareenieVersion: 2.15.1

Servive and QualityI have never seen a business so dedicated to service of their customers like Dutch Brothers! The young people that work here are absolutely top-notch Young people and display their love and dedication for everyone they touch. I think the world of each and everyone of them. The quality of Dutch brothers products is the best I’ve ever tasted, as a former Starbucks customer I have not patronize a single Starbucks since December 2020 when this business opened and will continue to support Dutch brothers at home and wherever I may travel. I am just thrilled to have this company in our backyard. Love to all at Dutch Brothers La Quinta. Wes Kirby.Papa LQVersion: 2.7.0

Your Customers want to Win Too!Many times my Dutch Bro App was denied a Scan because the ones taking my order was in such a big hurry to close the sale by asking if I wanted to TIP or not…Scanning the app helps me gain points for a free drink…The App replaced the punch card, which is a bummer because if the sale is complete they can still punch your card without making an excuse that …”Sorry we can’t do that because you already paid”! Thats what I get for an answer. My understanding is that along with taking your order, they are supposed to ask you if you have the app so they can scan it. This is happening in every State I purchase in now. I travel from Coast to Coast, I love Dutch Bros Coffee… However, if they are not even trying to help their customers score a free drink every 10 purchases…while they are getting their “TIPS” from every customer all through out the day and they Score Big! It would be Wiser for me to move on and take my business elsewhere. Please don’t let your long time Customers slip away like this..Hulby67Version: 2.12

A new convertI tried DutchBros after the ever increasing wait in line for my usual coffee place that suddenly was not allowing mobile orders, even driving out of the way and not preordering my coffee Dutch Bros is my new morning and sometimes multiple stop in one day place. I was able to get my coffee faster, it was better tasting- much less expensive but my biggest hurrah is how pleasant everyone was and how efficient ordering was, I was met in line to order and my order was delivered to the car before I had made it to the window- 4 minutes! Yes in 4 minutes I was edging out of line and on my way..Plasticbard775Version: 2.0.0

Love Dutch Bros but please FIX THE APPI, like many others, wasn’t able to get into my account. I was finally able to reset my password and was able to get back in after giving me several errors for my e-mail address. Thankfully all my points and money was still saved. On a brighter note, I’ve completely switched over from the other place as Dutch Bros has so many sugar free options. I’m able to try many drinks without having to worry that it’s loaded with sugar and carbs. The broistas are super friendly. Not one time have I gone and had an unpleasant experience. 🌟.Di Ana RjsVersion: 2.15.1

Quick, easy, hands free way to payI wish you could see order history and charges. It’s too hard to figure out when we don’t get charged correctly (like when the wrong drink was comped on a birthday order). Disappointed y’all did away with cherry flavoring. And since adding oat milk to your menu, I can’t trust anything but your sodas now (allergic and celiac). DB is becoming too much like a certain other coffee chain with a cult like following. We used to come here at least once a week (usually 5x) but the whole experience is kind of a let down as time goes on..JentropyVersion: 2.6.0

In-App orderingDutch Bros is my absolute go to in the current town I live in! However, they are the only one who doesn’t have order ahead through their app to save time. They also happen to be the one whose line is the absolute longest every time I get there. The three times I’ve tried walking up to the window, i’ve stood there for over 10 minutes and no one has come to take my order. I’ve tried this at two different locations here in my town and the same thing happens at each one. It’s also a crapshoot, whether an employee will come out to take your order when the line is super long for the drive-through. Sometimes they do, sometimes they don’t..DebiLeShortVersion: 2.18.6

Hit or miss! But love the staff!First, let me say that I LOVE the staff at the location I usually go to. (PDX airport.) However, it is very hit or miss. I usually order iced tea or the Rebel drinks. About half of the time the tea tastes like water, with no flavor at all. Also, if I ask for light ice, they take about 2 inches out of the drink. (I do this because I work a long shift and it takes me hours to finish it and I don’t want so much melted ice!) They have been very gracious when I complain and usually comp my best drink. However, not filling the drink because I don’t want all ice does not make me happy. Again, the staff is great, the drinks “usually” taste great…just would like to see consistency!.KPed69Version: 2.13

The Vancouver Mall Coffee Store LocationI needed to drop a note to my Dutch Brothers Family Clan!😊 When my wife and I were living in Vancouver, Washington, we were duly impressed with the Dutch Brothers Family Clan at the Van Mall Store location we love all the kids who work there they are like our own muck impressed with the founders vision for a Coffee Business. Great Coffee great Coffee drinks and the excellent alternative drinks there too. In the part of Oklahoma where we are at the closet place is Oklahoma City 😳😂 You need more locations here in the South! So, we can teach these Southern folk how Coffee can really be! Miss our Dutch kids at the Van Mall 😊.OtherGWVersion: 2.10.0

Dutch brosThey are the best n have the coolest app.MamonyculeroVersion: 2.15.1

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Dutch Bros™ Negative Reviews

Lost All Incentives to Go.I’ve been a regular customer at Dutch Bros for about two years now, and I’ve finally just started getting 7Brew instead. The baristas at the Lubbock locations seem to have no idea what they’re doing, and tend to add tips without customers’ consent. A good lot of Lubbock staff are also just plain rude and will treat you like you’re stupid if you let them know your drink was made incorrectly. Just a few weeks ago, a friend of mine was refused a cup of water with their order. It is the hottest summer on record and that is ridiculous. On top of the Lubbock staff’s lack of care or kindness, the recent change to the rewards system has entirely taken any incentive to choose Dutch for my daily coffee. It already took a lot of orders to get just 250 points; and now it’s 3 points per dollar, as opposed to the previous 5 points per dollar. This shift has taken all remaining reason to go to Dutch Bros. 7Brew has a far better reward system, better drinks, all for better prices. I will be choosing 7Brew going forward..FaithEvs_VCCP_OakleyVersion: 2.15.1

Worst App Ever - BewareDo not use this app! It cannot be trusted! I used the app to add more money to my “Dutch Pass” and then used the app to purchase my coffee since everything has gone mobile since Covid. Over the next 24 hours, my credit card was a charged numerous amounts by Dutch Bros for a total of $1400. I contacted customer service and could not get anyone to answer the phone for three days. I had to eventually contact them through email and was told they were “working on it”. I was told someone would call me back with an update. A couple days later I called customer service and was told they were still working on it and someone would call me back with an update, but that never happened. About a week later I received an email response, “the charges made on your account will need to be disputed with your bank”. Whether there was some sort of security breech in the app, they refused to take care of the charges and pawned it off onto my bank..LiseagsVersion: 2.6.0

Free Drink & Hundreds of Points DISAPPEAREDI had nearly 1000 points in my account. Redeemed a free (any size) drink. When I went to Dutch to redeem the free drink and use more points to get my wife a free drink neither the previously redeemed drink nor the points were in my account anymore. Account history has NO RECORD that either of these events occurred. Sent Dutch customer service an e-mail about the issue and the customer service rep basically told me the app shows I never achieved either of these… obviously there’s a bug with the app. Was pretty surprised that Dutch CS would call a loyal (and very polite) customer a liar. My wife and I were both witness to the app deleting a free drink AND my earned points. I’ll wait to see if I hear back from Dutch or the app developer on this issue otherwise will probably take our business elsewhere unfortunately :/ (ps the employees at the stand gave us a free drink anyway so 5 stars to the employees on the ground doing what they can to protect the business image.).BenjaIVVersion: 2.5.0

Can’t lookup information on drunk from searchCan’t lookup information on drinks from the search portion of the drink menu. Even on drinks that they supply nutritional information for, you can’t access the information if you are searching by name for the drink. What’s the point of adding any information if I can’t access it through search? You have to go in and find the drink via the populated default options on the drink menu and even then you only can access a few drinks’ information as well as only a few drink options. It’s just like the dumb website update where you can’t access anything or see what the options are for craft-ability (the fact that any breve flavor could be a mocha or a latte etc.) beyond their “featured drinks”. Bring back all the nutritional information and drink options that your old website had and make this app more friendly by letting me search for the drink and then access the information on it..NewehnerVersion: 2.0.1

App would be great if I could actually sign upI got the Dutch bros app a few weeks ago when I moved to a different city that has Dutch Bros. I have been trying to sign up for an account so I could use my rewards and get a free birthday drink but the app will NOT let me put my birthday in. Entering all the other info works just fine but for some reason when I go to enter my birthday it just leaves the field blank after I selected the date and it won’t let me manually type it in either. Very frustrating and I even left it alone for 2 weeks to see if it was a glitch or something but nope I still am not able to sign up. I even tried to go online and sign up that way instead of the app but it looks like that isn’t an option either. Hopefully this gets fixed soon so I can make an actual account!!!.Adr8annachurroqueenVersion: 2.7.0

Not very usefulYou can add a payment method so that you can scan the app to pay, you can view the menu, and you can find locations, but that’s about all you can do. I really don’t see the point?? You can’t order through the app, so you don’t know how much anything will cost, nor can you order ahead to pick up your order. And most of the menu options don’t even have their nutritional facts available!!! This really ticks me off because they’re not on the website either! You can earn points for a free drink when you pay through the app, which is the only reason to download it. But seriously, this is ridiculously bad. Even Starbucks has a way more useful and thoughtful app than this. And make your nutrition facts & ingredients available and easy to find!!!.Rosecandy201Version: 2.14.3

Love it But Seriously UpsetLove the drinks and baristas at locations, but for about past 3 months I haven't been able to get into my app so I can use my pass which has lots of $$$$ on it. It just pulls up the Dutch Bro.'s page but ABSOLUTELY NO access to the actual page to sign in for your pass/ info./ menu/ etc. was going to delete app and try to reload but then it stated it would delete all info. I'm not about to risk all the money that was put on my pass to try to see if a reload will finally work. Tried to trouble shoot but nothing on a situation like mine. Tried to contact developers but all it does is pull up frequently asked questions. Please someone contact me about this. Had to stop going because of this situation. Will give the 5 stars once my situation has been fixed..Cute PatriotVersion: 2.18.6

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