KFC US - Ordering App Customer Service

KFC US - Ordering App Positive Reviews

Lemme help kfc out for freeAlright ima give u my personal opinion in what yall need to do in order to make $$ Deals deals deals this is step 1 have high calorie meals at low prices offer combos that bring ppl in the door if you’re going to discount do it in locations have franchisers get the word out limit offering nation wide and become hip have a sweet lightning freezers with some ice cream find some way to better advertise to the consumer and i don’t know if yall have desserts but that’s a problem that’s free money u losing not having a dessert the modern consumer going to kfc doesn’t value all the extra health stuff give ppl what they want why is it I pay a similar price at kfc than any other chicken place u have the locations and the resources available to quite literally be the bargain chicken place like McDonald’s but instead kfc is trying to be any run of the mill fast food restaurant that serves fried chicken.HahahahshgsgsgagsgfsfsgfVersion: 2024.1.0

I am a s t o u n d e d! Flabbergasted, really.Since when has KFC had an app?! I feel the need to hop in my cream/tan (it's like the color of a perfectly toasted marshmallow) jeep and get a chicken sandwich and some coleslaw. The app is so clean and so... so... desirable! Could it have a kids menu? Yes. Could it give me the option to remove ice from my drink? Yes. Could the developer make it a little more personalized? Like a 'good morning, I hope you get that promotion today' (bc I know the internet knows all my info anyways 🙄).. yes But overall, I give the app 5 stars in general. But for the sake of specificity, I give it 4.765 stars. You all should be proud of yourselves, mucho props (it was about time) and my 2021 has definitely gotten better from the discovery of this app and all that is has to offer It's even better than Barack Obama eating pineapple on his pizza... I said what I said 🤷🏻‍♀️.Madison7015Version: 2021.1.2

BRING BACKWhy not bring back the hot wings that you had back in 2005 I’m not talking about this Louisiana hot wings . It seems like you don’t want to have available the things that you have done away with. Your chicken is overpriced and way to greasy, the last time we thought we would give it a try again there was a good 1/2 inch of grease in the bottom of the bucket which is not good. And for the price we had to pay we could go to Golden Corral and get chicken that isn’t greasy and the potatoes taste like real potatoes, plus we can have steak. fish and anything else you want for a lesser price..ImsusiegirlVersion: 2023.1.2

Needs to display store order processing statusI placed two orders from locations only 3.5 miles away from home. Shortly after placing each order I received a notification saying "Oops, we could not process your order so we canceled it". After the first cancelation I called the national customer service line and they could not see why the store could not process the order. They said the charge will fall off my account in a few days. I went ahead and ordered from a different store location and the same thing happened! It's my daughter's birthday and she wanted KFC but we'll have to wait until tomorrow to go to a restaurant. At a minimum their corporate call center needs to know what's going on with each store. Then the app should display something saying "This location is not processing mobile ordered right now".ChadclanVersion: 2022.2.4

Easiest app ever!I don’t use fast food apps because they either require that you create an account, they are difficult to use or both. But when I wanted to treat a family member in another state to KFC for dinner, I downloaded the app just for the heck of it but with a little hope. I was stunned at how easy it was to navigate as a guest, find the restaurant where the family member left, schedule an order for the day and time that was desired, and check out. There are other apps I’ve enjoyed, but this one was so awesome it’s the first time I’m leaving an app review! Thanks KFC!.RfgghubVersion: 2023.10.0

The KFC APP IS WORTH ITPlacing the order took a little while to figure out but now that I’ve done it, it should be easy from now on. I would recommend ordering from it. There are promotional items ordering digitally that you won’t see at the store. I was gifted a free order of large fries. Other deals are also featured that are not offered except on the App. Plus, the order was ready for pickup when I arrived at the store..Fastpitchdad13Version: 2021.5.0

Make drive thru an optionWent to KFC today. Ordered on the app. Went to the drive thru and told them I have a mobile order. I was informed that it was company policy that I had to go inside to pick up my food. I love restaurant apps specifically because they let me get through the drive thru quicker. Lol Lots of us were waiting for 10 minutes or more inside. I closed my account and deleted the app. I'm in pajamas, sir. I am never prepared to get out of my car. That's why I go to the drive thru..Naomi L GVersion: 2023.1.3

Needs more optionsI stopped using the app because when I order a combo it doesn’t give me all the drink options available at my KFC… I like unsweetened ice tea but it doesn’t give me that option although the store has it inside! I used to order and just choose any drink and when I got there to pick up I would ask to switch to unsweetened tea which would annoy them because they’d have to throw away my original drink order… please allow for all drink options!!!.EatlasagnaVersion: 2023.3.0

ChickenI think it’s time for KFC to step up its game. We pick up food there almost every Sunday. We have noticed that the quality of the food has gone down considerably. The tenders are very small, and seem to be getting smaller. The chicken pieces are so breaded that you can actually stack up the breading after removing it from the chicken. A new Chik-fil-a has opened down the road, and KFC May start feeling the competition. Not on Sunday, but I think we will get chicken from somewhere else on Sunday from now on..Ablondie1Version: 2023.1.0

Store not notified of order soon enoughI will place an order. It will say, for instance, the the order should be ready for pickup at 6:30. Come to find out that the order is not “on the screen” until 6:30. It is as if I just placed the order. The store should be notified and working on it so that when I show up at 6:30 to pick it up, it’s ready. It’s not that they are busy, it is that they don’t know about it unless they go looking for it..Happy2bWedVersion: 2022.3.4

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KFC US - Ordering App Negative Reviews

It works kindaThe app desperately needs work. It’s missing a lot of menu items. I had assumed they were removed from the menu so ordered different then a then what I actually wanted. So when I got there I seen the actual menu and was disappointed with what I got because everything I wanted was still available. Just not in the app. Also ordered sauces with the app get charged for it. Get up to drive through window they ask did I want any sauces I said no just the ones I ordered with the app. The employees informed me they can’t actually see what sauces I requested. So if they didn’t as or I just assumed it was good. I would have paid for sauces and not received them. Disappointing because I act find using apps to order more convenient. Rather then siting at the menu board try to order food and after each item being asked is that all. For real is it so common for people to just say an item and sit silently waiting to be asked if that all. That now it’s gotten so bad that people can’t take more then half a second to say the next item before being interrupted with is that all. No I will say and that’s all at the end of my order thank you very much..Tj hhiiVersion: 2021.3.2

I would delete it twice if I couldAwful app does not change wait time what so ever I go into kfc EVERY-TIME I end up WAITING AND WAITING AND WAITING either as a customer or a doordasher I get frustrated because as a customer I am going to a fast food place hungry expecting to get my food FAST and I end up waiting 30-45 minutes for a few pieces chicken why would I do that when I can go to any nicer restaurant and dine in and order food and probably wait a shorter amount of time for a whole dine in entree. As a doordasher it’s beyond frustrating because I am on a roll with good earnings for the day and I am motivated to continue BUT THEN I go to Kfc and everything changes I end up losing my whole momentum just because I decided to accept a doordash order from kfc I end up waiting over 30 minutes!!! Keep in mind in that time I’ve just been waiting I don’t get paid I get a bad review instead for taking too long because kfc doesn’t have any chicken ready but somehow it’s my fault and I can never explain it because it’s no contact delivery.PonchinatorVersion: 2021.4.0

Worst Experience EverWhat are KFC at 9900 block of E. Washington St. in Indianapolis the chicken was raw. The skin was uncooked and most of it missing missing. I was so hungry I returned to the store to see if I can get the chicken replaced and it was replaced with what looked like normal chicken. However, when I got home I realized it was only brown on the top part and it was sitting in so much grease. It was an edible the chicken look like it had been refried and I was short a piece of chicken and the replacement This has got to be the worst KFC ever I can’t believe when I went to return the chicken I was advised it’s delivery only after stressing that my chicken wasn’t done the young lady was happy to let me trade it off. However, when I got home, this chicken was just the same undone, greasy and an not edible I would’ve returned and requested my money back however, they close at 11 and it was about a 15 minute drive maybe 20 to get back to the store KFC if you have a hard at all if you want your customers to come back please replace my mail. My name is Antoinette and I’m gonna unsatisfied customer. Thank you so much..TJ Want real chickenVersion: 2023.1.4

You’ve got to be kidding me…This app is as worthless as the day is long. Not a single coupon, deal or even incentive to use the stupid thing. You folks realize you are probably THE LAST fast food company that’s so greedy you can’t even bother to show the customers who floated you through a *pandemic* a modicum of appreciation??? You disgust me. You’re like the banks we bailed out back in 2008; we bailed them out and they thanked us with foreclosures and higher interest rates, subprime mortgages and enough tears to fill an entire ocean… Your “chicken” is garbage and what you put those poor birds through from birth to death is something every one of your smarmy higher ups should be forced to suffer…. I hear it’s more delicious and cost effective to breed two chickens together that should never breed, just so you can slaughter them at 13 weeks even though many die from suffering to death after their big fat legs break under their weight. I wish that fate would return to the humans who impose that on those poor birds, you vile and soulless cuckolds..Honey Badger 9Version: 2022.4.0

Williamsburg, KyColonel Sanders is turning over in his grave I’m sure because of the way this food establishment has gone downhill. The chicken pieces are ridiculously small and have very little taste. The sides are pitiful. Biscuits are cold and hard. The service is terrible. Very unfriendly and seem to not care. This was a revisit from 6 or so months ago when it was just as bad. We were trying to give them another chance thinking it couldn’t be as bad, well we were wrong!! IT WAS WORSE! We won’t go back. The prices were terrible also. We ordered the 8 piece bucket meal ( carry-out) thinking we’d have enough for next day also. Ha! We didn’t have enough meat on those eight pieces for one meal for the two of us. It was unbelievable! How can they continue in business like this? I’ve loved KFC since I was a little girl and have eaten at many different ones all over the US! This one is a bad example. I sincerely hope they correct the problems and get better chicken cuts and workers. If not, I hope it is closed in respect to Colonel Sanders..PrwfeVersion: 2022.3.5

Needs improvement. Employees need more knowledge.I had to say that my experience was definitely bad from downloading the app to picking up my order. I placed an order, it showed estimated pick up time, I gave another extra 10 minutes and went to pick up. Order was not ready in the tray. After a while, they handed me the order, I tried to look for my name but employee just gave it like she knew its mine. I stepped back, checked it and it was someone else’s order. I gave it back and waited. In the app, the ETA kept moving further. And later they got my order but were about to hand it over to a different customer, I had to step in and get mine. The interesting part with the app is, it still kept moving my order estimated time pick up further and further even next day like my order hasn’t been picked up yet. So I decided to delete the app because it’s better to just go in person and order..VRM25Version: 2022.3.4

Just call in your orderI ordered and fully paid for my food through the KFC app , only to be told when I arrived at the location that: 1) they didn’t have most of what I ordered on hand, and 2) I would have to call KFC’s 800 number to cancel the order and get a refund, as the local store has no way of doing that. So this app basically takes your payment upfront and then messages your order to the local store with no way of the store confirming that they can actually provide what you want at the time you requested. And then you find out after you’ve driven to the restaurant whether or not you will actually get your food, AND whether or not you will have to (like me) sit on hold for 15 minutes to request a refund from their customer service department. Picking up the phone and calling in your order to the local KFC would give you instant feedback on whether you can get what you want, without paying for food you can’t get upfront. Do not waste time on this app..ThrownAwayAlreadyVersion: 2021.2.2

Hidden Charges, Refried ChickenI hadn’t eaten from KFC in years. Decided to use the app so my order would be ready when I arrived. After I paid I double checked my card to see what they charged me and it was $2 more than what was on the receipt and what I agreed to be charged. I understand that some businesses/services add service fees but it has to be included on the itemized bill before I agree to be charged. My receipt still showed what I ok’d and not the extra $2 afterwards. If you need more money for your service put the charge on the bill or tack a little extra on each item because what you did is fraudulent and a scam. I got an email asking me to complete a survey of my app experience and I let them know. I got a generic response that someone would reach out to me. No one did. - And then there was the chicken…It was so dark it looked like it had been refried multiple times. The meal was edible but not very good. I will not be going back to KFC..Jezabell3Version: 2023.11.0

Terrible order executionEvery time I use this app there is an issue with the order. And the response at the location is always “well we don’t have anything to do with the app” they cannot cancel orders or make adjustments if they don’t have something. This most recent visit I ordered a family meal for preparation ASAP but it says large orders will take more time so it forced a 20 mins prep time. I get to the location 10 mins early and they tell me well we can’t start it until the time on the order. There was absolutely no customers there. So seriously I can’t get my order prepared until the assigned pickup time. WTH one of the times the app charged my card but the store could not access the order so I had to order there and pay there. And since they cannot cancel orders I had to file with my CC company and they had to fight it with KFC. I did get my money back on my card eventually but the app has been a headache..ZoododledoVersion: 2023.12.0

KFC on Cobb Hwy and CumberlandThere is a manager there tall with the really thick caterpillar eyelashes. She is very rude and told me I got to stop coming in with these coupons. What? isn’t that what the coupons are for I’m 71 years old and have never seen such disrespect the young lady at the window, last night was also rude to And when she couldn’t understand my order, I asked for the manager and the manager with the eyelashes huffed and puffed up to the window and acted like I was an inconvenience when really they were inconveniencing me by making me wait 10 minutes for the chicken. Popeyes is right across the street from me in Cumberland Mall. Maybe that’s where I should buy my fried chicken from now on. Because I don’t trust them (KFC) handling my food I had to drive forward and wait on my chicken to be brought out to me and I was afraid of what they were doing with my food. I am not happy with the service at this particular Kentucky fried chicken..TippyVickyVersion: 2023.11.0

Missing Menu Items, Terrible CustomizationI've tried to use this app to order food on three separate occasions, but I've given up and gone in myself every single time. Several options from the menu are missing, including drinks: no root beer, no Dr. Pepper (it's actually available for selection all the way up until I choose my location), etc. even though you can order them all if you go there in-person. This issue seems to extend to the website as well. The meal options that they do offer give you no room for customization. If a meal comes with a medium drink and you want to upgrade to a large, too bad. The only way around it is to order every piece individually, which will cost significantly more than if you bought it as a meal. If there actually is a way to make changes, then it is incredibly well hidden and unintuitive compared to every other fast food app that I've used before..NMNavarrVersion: 2021.5.0

Worst of all the major fast food chain apps by farFirst of all, KFC needs to learn a lesson it still hasn’t learned in decades of evolving fast food competition. Mainly being make things easier, cheaper and more accurate for your customer along with tasty food. KFC has mostly had tasty food. The prices for what you get are high for the most part due to lack of easily obtained deals in this app. Heck, I JUST saw an ad for a 3.99 chicken sandwich on TV and the deal isn’t even in the app???!!! There are literally NO app deals in the app whereas Wendy’s, McDonalds, Subway, Taco Bell etc ALL have app deal exclusives and some type of loyalty reward digital coupons. Apps should ALWAYS have the best deals. It’s the point of downloading them and gobbling up data and the time in using them. Loyalty rewards etc tied to the app as well. Come on KFC stop giving us reasons to go to Popeyes or Church’s instead..JWCG72Version: 2021.4.2

Useless if app doesn’t tell us accurately when order is readyI give this app and the disorganized location on McCully Street in Honolulu very low marks. I submitted my order via the app at 6:07 pm and it told me my order would be ready at 6:13 pm. I arrive at 6:20 only to see the location changed my pick up time to 6:25, then 6:31, 6:41, 6:45 and 6:50 pm while I waited and waited and waited….I had even checked in to let the staff know I was here and was told I was 4 more orders away. I told the staff I’d be waiting outside and to come get me when my order was ready. Of course no one did and the app NEVER told me when my order was actually ready. I checked again when the ready time again changed to 6:50 only to find out my order was waiting for me. Extremely disappointing experience- will think twice before using this app again!.MF#1Version: 2022.2.2

KFC Gwinnett STOREThe manager abruptly started shouting at us to leave they were closed really very rude talked down to us my partner was offended I assume he had a terrible night I hope each and every night is just awful for him the poor guy sounded very offensive language spewed from his filthy mouth. My partner was going to curse back to him but I waved her down and responded we need to take the high road. Worst experience here ever. This happened on Friday night about 10:09 pm close at 10:30 pm apparently they ran out of food a truck was unloading in the parking lot as we were trying to order an 8 piece meat only order the attendant was talking to us and the managed just came up and started acting unprofessional that were closed and to get lost in so many choice words. Terrible customer service I hood he gets fired..Biglongpecker12Version: 2022.3.1

KFC Needs to get their act togetherMy wife and I attempted to use this app in Collierville,TN and though we paid online and had a receipt and and email the restaurant said they had no record of the purchase even when shown the documentation. They wouldn’t honor anything and we got no food. We had to get a refund from KFC by calling customer service. Another time we used it in Hot Springs, AR. I presented the receipt and confirming email and even though it had been 45 minute since we ordered the food, and the designated time to pick the food up was correct, I was told they hadn’t even started on the order. It wound up taking longer to get the food than if I had just walked in. I give up!!! Done!!! I’ve been eating KFC my whole life (I’m 61) but I’m done with them for good!!.Deck BoaterVersion: 2023.9.0

Deserves 0 Stars.We have had KFC in our town for decades and I've never had a problem with an order using the drive thru. I've used delivery a few times, with great success, but last night when they handed my delivery order to Door Dash they handed off all responsibility for my order. The Dasher never showed up. Never responded to my texts. So I got in the car and drove over and bought our dinner. Again. Today the contractor that handles KFC customer care said they investigated and basically called me a liar. No refund for the customer that bought two dinners and only got one. Don't have a freaking app if you have to job out delivery and farming out customer care. It's a original recipe for destroying your company image. Sad but true..Adulting 201Version: 2022.4.0

🤬🤬🤬 Outrageous 🤬🤬🤬I’m only giving this app 2 ⭐️ because of the staff being friendly and quick to offer assistance. I made an order to the location closest to my house and it sent me somewhere else. Not only that, this location I was sent to didn’t have my order!!! It’s going on 2hrs since I created the order and I’m still waiting!! I love KFC, but something needs to be done to correct this location issue. I created a dummy order to see where it would send me... I had to select my location TWICE to get it to stick that I wanted this particular location. All I can say is it’s going to be a while before I use this app again..La Vega NukeVersion: 2021.2.1

Couldn’t get my foodI bought the chicken sandwich lunch combo on the app, and it said I could walk in and pick it up, but when I got to the KFC, they had a sign that said they weren’t allowing anybody inside (this is noon, not late night). So I try calling FOUR times and no one picked up, so I finally decided to walk through the drive through—did I mention I don’t own a car? But no one responded. I’ve contacted support, with no response whatsoever. Now quite the stupid automated response “please contact support”, when I already freaking tried. EDIT: finally got a response, after posting this review, saying that I would get refund..Arthur AlekseiVersion: 2023.4.0

0 starsHorrible app!!! It took my money but did not place my order. 😡 it gave me an error message BUT STILL TOOK MY MONEY!! I go up to the kfc and they didn’t have the order request either. I went ahead and paid for food because I was starving and it wasn’t the managers fault the app is trash. She couldn’t refund me because there was nothing for her to refund… I tried to look up my order history but all I get is the loading circle. I sent an email and tried to call corporate but have gotten no where. Sure it’s less than $7 but that’s not the point. I recommend you just go to the store and order there. I had my food in less than 5 minutes when I ordered in store..Kakemix420Version: 2021.5.0

Order cancelled, charged anywayI tried ordering with the app the other day and it said there was a problem with my card. Figuring it was a glitch, I retried the transaction, no dice. I tried reentering the card information and ordered one more time. Received a message saying that my card information was bad. In the app I received notifications that my orders had been cancelled. I then go to look at my card and find I’ve been charged 3 times for the orders placed. To make matters worse, I tried emailing the email address provided in the app and it bounced back as an invalid email address. Hoping I’ll get my money back on those orders I never received. Been days at this point, fingers crossed..SpOoNMaN LIVEVersion: 2021.3.1

False AdvertisingHi, I made a purchase on this app and got to the store and the store stated that they didn’t even have the product there. Not only did they refuse to refund my money, I was not given any other options on how to receive a full refund. I waited the few days thinking I’d get a refund from the app and that time came and went. Still NO REFUND. The local store said their manager was contacting someone to let them know that there was basically false advertising as their store did not have the item I ordered. So why did the app let it go thru in the first place is my curiosity? I would love to delete this app, but I would prefer my money back ASAP, respectfully….Eric's Sunshine_89Version: 2023.1.2

Location glitchSo this app generally works for me and I can place orders without issue. However, there’s a glitch with the locations. Whenever I travel around NYC (where I live), after ordering online at a location, it suddenly says afterwards “online ordering currently unavailable”. KFC I hope you’re not trying to make me place the order in person because I want to save time and get on with my day but you want to slow things down for me. Can you fix this “online ordering currently unavailable” glitch? It’s annoying and stupid and it makes me not want to use this app altogether..Teri BobaVersion: 2022.4.0

Wrong information about store operating hoursIn the app it said that there are two stores open around my area around 10pm. Started online order so when I get there I only have to pick it up. The app confirmed my order and gave me a pick up time and charges my card. I go there and store was closed. So I ordered again at the other store the app was saying was still open and same thing, store was also closed. So now I got two charges on my credit card which I assumed will not post, but I was wrong cause I got two charges that posted. Now, Im having a hard time contacting KFC for a refund. Might just do a refund from my credit card if possible..LitsunerooVersion: 2022.3.4

Very badThe app is terrible! I placed an order today using the app. when I arrived, the app said “order ready.” I went to the delivery window and was told that there were no chicken legs. I asked why it was indicated that “the order is ready”? They didn’t answer me. I asked to cancel. I was told that I need to do this in the application. but this cannot be done in the application, since this function is not available.... It’s good that the employee managed to get out of the situation and offered another part of the leg. take the Russian application and make a copy. PS I would recommend and take the recipe from Russia, since in America it’s just chicken, but in Russian KFC it’s a masterpiece!.Snakeeee!Version: 2023.12.0

I’m not a hater I just have problems with the app.I do like KFC and their service is good, but the app has problems. I ordered on May 9 and when I got there the store was closed because they had AC problems, and that’s OK but the problem came when I had to get a refund. I called the website multiple times but I never got an answer. I’m not horribly upset by any means, and I’m gonna get KFC again eventually, but the app has too many downsides, such as no rewards for ordering online in the first place, and the fact that the refund system is nonexistent. There are good food apps out there, but this is not one I’d rather just order at the drive-through..MysteriousMax7Version: 2023.1.4

No service no satisfaction terrible appHaving previously downloaded the app and setting up an account, I decided to order… An hour and a half later I still had no food!!! Every time I clicked on the “order status” link the page failed to load. I then cancelled the order and notified customer service through the app. Knowing this is a fairly new app I was willing to give them the benefit of the doubt. However it’s been almost a month since and all I have received from them by way of explanation is the auto generated response. Just terrible customer service not how things should go for a new highly promoted app..StifferspqrVersion: 2021.5.0

No longer able to log into the app after this recent updateI hate when developers decide that we no longer need passwords. I have repeatedly entered my email address and still have not received this “magical link”. That will allow me access back into my own account. I’m Looking at old emails for KFC back when I use to get email confirmations for online orders that I place so obviously it’s the correct address!! This is very annoying!!!! I don’t believe that I should have to register all over again and loose all my order history and any reward points that I might acquire because of this new flawed login process! R.Sneed.Jock_EwingVersion: 2024.1.0

UselessThe last time I ordered using this app was about 8 months ago. I couldn’t remember what I ordered, but wanted it again. You’d think I could go to my order history, but you’d be wrong. Apparently I have no order history - according to this useless app. I’ve ordered delivery via the app at least 4 times. Aside from this, delivery always took forever and was insanely expensive. Add to this the fact that you can’t actually scroll through the top category tabs while in another category (it goes from one end to the other - good luck if what you want is off-screen) and I don’t think I’ll be using this app again..LennySVersion: 2023.11.0

Astounding mediocrityIt’s a bit of a coin flip if partnering with doordash is the main problem or it’s the poor api integration. After entering an apartment number it never showed to a driver. Took twice as long as the estimate to receive to the point where the app looped back to telling me the driver was heading to the store. No actual in app help beyond the virtual assistant that does nothing but repeat a few messages and seems to have no avenue for escalation. Seriously there are other fast food brands who can design an app that had features that don’t make me think it was coming out of production in 2013..Rain in AustinVersion: 2023.10.0

Horrible service and foodI had a craving for KFC I haven't been in awhile so i go buy my family KFC on Moffett Road I ordered on the app then went to pick it up the employees wasn't nice then they told me they didn't even get my order but then they told me to wait and see if they get it so I waited there for 40 minutes i had to wait because they already took the money then I finally get it and go home by the time i get home it's not even edible it's so greasy no crisp nothing like KFC is supposed to look like so I spent a lot of money on food that can't even be consumed horrible food and service I won't be going back if I could give 0 stars I would.Diann325Version: 2022.3.5

App does not work.I downloaded this app thinking that it would be an easier way to get KFC for my family on the way home from work. The app will not allow me to order more than one chicken combo and says that the maximum limit has been reached if I try to up the order in the cart. If I try to place an other order for a combo box of any type it will not allow me to purchase another order. This is disappointing as it could be a fantastic tool for those who want to bring home food and don’t want to sit and order through the drive-thru..Matt GoodwinVersion: 2023.12.0

Unhappy customerI made an order while having location services on. I made the mistake of not double checking everything, but the app had set my order to a location 50 miles away in another town when the closest location was only 5 miles. I tried to cancel order, no cancel button. I ended up calling said location, and they stopped making the food so it wouldn’t go to waste. They told me I had to call or email to get it canceled and refunded. I did the email, got an automated response, and haven’t heard back. It’s been over a week. I’m out $50 dollars. Not going to use this app again..Caveat.lectorsVersion: 2023.1.3

Worst fast food app of any major fast food companyNo rewards. Annoying payment methods. No time saved if ordered at busy time or when lobby closes. Almost 0 point in using the app at all compared to just going to the store and ordering. Just takes up space on your phone for no reason. Doesn’t even remember your login then sometimes fails to login after putting in your correct info. Genuinely wondering if the rest of the reviews are fake because this is by far and away the worst and most worthless fast food app. My local chicken place has a better app than this..BrecktaylorVersion: 2023.1.0

Not like other restaurant appsUnlike every other fast food app, with this one you cannot pick up in the drive thru. You have to go inside and grab from a pickup spot. This means they prepare it as soon as you order or presumably in time for a predetermined pickup time … which doesn’t allow for delays in getting there so your food sits there getting cold until you can get there to pick it up. With other apps they will prepare as soon as they know you are there to pick up so it’s hot and fresh. Also… there is no indication that the free bucket promotion has been applied for downloading and using the app..LkkittVersion: 2023.1.0

Do not use the KFC appI’ve had the app for some time and always found it annoying because you always have to log in(while driving) and many of the store lobbies are closed and you have to wait in the drive thru line to get your order anyway. I am now done with the app after KFC took my order for a chicken sandwich and hit my credit card, but when I got to the store a few minutes later, they were out of chicken sandwiches and would not refund my money.“you need to get that from corporate”. KFC app does not know inventory at the store level but will take your money anyway. THIEVES!.Pluto1658Version: 2022.4.0

Bunch of Brainless WorkersThey made me order through app cos I get to Pick up ny food quickly uaing Mobile Order Pickup. When I went there, these losers locked themselves inside not reaponding to me for 20 mins. I waited in Chicago cold for 20 mins and my hands are frozen to a point where I couldnt feel a think. I had to go back into drive through queue for 35 mins again and get my order delivered cold. They not only made me waste my time ordering agead, they also delivered cold food and made me freeze. Now I will make them cold enough with my lawsuit and make them taste what happens when they freeze a lawyer almost to death..KajuluriVersion: 2021.5.0

TrashApp does have a reward system, it is intended only for ordering online. On top of that when we did use the app, we got to the restaurant and our order was not ready. We waited over 20 minutes IN THE STORE after already ordering 10+ minutes prior. And had to ask someone to fix it. Next time we made the mistake of trying it again and went through the drive through and they told we had to come in the store.. and wouldn’t let us get food that was already paid for through the drive through like any other normal fast food place..Owls.FlighttVersion: 2023.4.0

Decent service but sometimes the delivery button does not workOverall I highly recommend this service but however it gets extremely annoying trying to place a order for delivery, where you put all details that are required to place said delivery and if you use a card to pay which I do input all that too but for some reason even after that it still won’t let me place the delivery, pls fix this problem it really ruins the app to work for delivery in my opinion..LittlengodVersion: 2022.3.4

Picture Vs Whats orderedEverytime i go to order my food the picture shows a mtn. dew sweet lighting but once im done nd go ahead and pay for my order i find out that its on pepsi nd now i cant change the order so i can get said drink i have to select the drink myself when it should automatically be set to whats in the image i clicked that image cause thats what i want if i wanted a pepsi i wouldve built the order and on top of that when i go to schedule my order there is no :50 or :55 option as if those times don't exist.Asta_ViiiVersion: 2022.2.4

Crashes and adds 20 minutesThis is for the consumers and the developer. I don’t usually write reviews but this app deserves zero stars. It sometimes crashes when adding items to bag and other times when checking out. This app will take your money and reschedule your pickup after you pay. If you add a third item the app changes your pickup time 20 minutes after the time you scheduled your order pickup. This 20 minutes occurs when adding a third item to bag. It can even be an order of fries. The 20 minutes is added no matter how far in advance you schedule your pickup. I placed an order at 2 p.m. to be scheduled for pickup at 5 p.m. The app changed my pickup time to 5:20 AFTER I paid for my order. If a three hour heads up isn’t enough of a heads up for a fast food order please tell me how much in advance I need to place it. I couldn’t cancel the order in the app either..GhievVersion: 2022.2.5

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