Chuck E. Cheese Customer Service

Chuck E. Cheese Positive Reviews

Prize redemptionI’m very disappointed I bought 2 gold summer passes so we have ALOT of accumulated tickets for prizes and was set to have 2 upcoming birthday parties here as well (may not at this point) Ive been told numerous times by different employees and even management that they are not allowed to give my child the prize which they have wanted so badly for so long off of the wall. They are not allowed to have empty spaces or so they say but they have given the large prizes away and left empty spots many times as I come here every week with our passes I even asked to have them ordered and possibly let know when in stock they did say yes to ordering but that they would not let me know when the are In so likely I won’t be here when and if they ever get them in. I come in again today and the toy my child wanted so badly last week that I was told no to by manager is now gone and a large empty space where it was! That’s not fair, I can cause a stink too but I chose not to, I guess the squeaky wheel got the grease.!!.T111111111111111111111111Version: 1.0

Best service!It’s been awhile since I have visited Chuckee cheese, but I must say from the moment I walked in the staff was full of smiles, very helpful, patient, and kind. I was able to meet the manager and he was just great all around with helping me understand the packages and with my gazillion questions. This chuckee cheese was far the cleanest from the bathrooms to the tables and of course games! I would most definitely recommend the Salt Lake chuckee to anyone. It definitely has made improvements for the best since the last time I visited approximately 4 years ago.. I hope you continue to train your staff the way this staff has been trained and give that manager of yours a kuddos for being spectacular! Thanks again for making mine and my family feel safe during these difficult times all while being able to offer us a meal and unlimited play for 60 minutes till the end of August..Lina0208!!Version: 1.0

If you’re in JAX FL go to Avenues location! It’s the BESTMy first time visiting this location and will not be my last! The staff was so friendly and helpful. The location was clean and my kids enjoyed. Hadn’t been to Chuck E Cheese in years but will definitely be coming more often. Chuck E. Cheese is an absolute blast. The place is bursting with vibrant colors and an energetic atmosphere that will get everyone excited. There's an incredible selection of games and activities that will keep kids entertained and begging for more. The animatronic shows featuring Chuck E. Cheese and his friends are interactive and captivating, creating a truly magical experience. And let's not forget about the mouthwatering menu filled with delicious pizza, salads, and desserts that will satisfy even the pickiest eaters. All in all, Chuck E. Cheese is the ultimate destination for an unforgettable and thrilling family outing!.Duval0103Version: 1.7

Chuck E. ROCKS... now with Rewards!As an avid Chuck E. Fan, I had been previously been enrolled in More Cheese Rewards. This new program is much better as you earn rewards more frequently the more you visit. You get 1 point for every dollar spent before taxes. Reward are 50, 100, and 200 points each. The rewards are e-Tickets (for prizes), All You Can Play (AYCP) time, or menu items (Unicorn Churros and Pizzas). If you visit CEC a lot, it's a no brainer to download and sign up! If you only visit once in a blue moon, this app may help you visit more frequently!!! It should be noted that Chuck E. Cheese's has been through a lot lately such as the bankruptcy and is trying to bounce back. I give them full kudos for coming back stronger than before. If you're a kid at heart, a family, parent, grandparent, kid, etc. you can have fun at Chuck E.'s Place!!! For reference- AYCP is the best gaming value in the arcade industry and unlike Dave & Buster's CEC includes ALL games in their AYCP time. The games are a lot of the same as well... games are typically the same as D&B just with tickets adjusted so if you're a kid or a college student, adult or a teenager you're bound to have fun!!! Fun has no age limit- so go enjoy the fun at your local CEC and download the app!!! It's fun for all! Have a Chuck E. Day!.Danthececfan99Version: 1.0

Very impressed!Our four year old son learned to ride a bike this week, and as a reward he asked to go to Chuck E. Cheese. We have a location three minutes from our house, but haven’t been in years. We walked into a quiet (Tuesday night) and very clean environment. The service was exceptional, two high school students who took their job seriously. My son did the hour long play and got souvenirs and a drink cup for $30! We rarely get to do something that cheaply. He was thrilled, And my husband and I relaxed and walked around while he leisurely played the evening away. My ONLY a complaint if you could even call it that was they stopped serving alcohol at 7p, so I missed the window. Otherwise, what a great experience for my little man. We will be back when we plan his 5th bday party!!!.SMnagelVersion: 1.6

Adding review to correct previous oneSubmitted a review because they offered 500 etickets if you signed up for app only specific locations. I didn’t get the e-tickets when I signed up, so I left bad review, but it turns out you have to do your first purchase and scan the receipt and it gives you the tickets after you sign out and sign in again you should have the tickets available, but none of that it’s explained so it’s a little confusing but anyway I wanted to correct the review and say it’s just Poot explanation but the etickets were indeed given to us. So overall I guess the idea of the app it’s pretty good, I’m sure they will keep Improving..JessgonzvalVersion: 1.0

Sebastian 8th Birthday PartyChuck E Cheese @ 4911 Tacoma Mall BLVD Finally was an amazing party after several years of having two birthday parties, one in September, and one in October @ Tacoma Chuck E Cheese my family, friends and I finally had a birthday party to remember our party host was Ellamae she was so patient reliable, experienced and understanding. Ellamae, Lana and their teammates had made it an eventful and relax full party to remember. My deepest gratitude and thank you to you all that worked at Tacoma Chuck E Cheese on September 10th, 2023 you all deserve a raise thank you so much once again you guys are amazing and my guests were so happy and relaxed..Roselle A.Version: 1.7

HmmmmLet’s starts by saying my family loves Chuck E. Cheese. We have for years. But a few things have changed. Check e cheese used to. One out and walk around the store and dance with the kids then throw tickets up in the air for them to grab. Now thAt it’s went all digital no more Chuck E. Cheese in person and no more ticket grabs after dancing with him. But we do enjoy the unlimited play pass cards. (No more spilled coins being picked up bt others). Used to if a game broke and didn’t give you your tickets and ply would come and give you a few while the worked on the machine…now it’s to bad so sad. Sorry I wasted some play time on a faulty game. I will say the staff is always friendly. And the restaurant around where we are located always seem very well cleaned. I am disappointed in the app. I was expecting to be able to find coupons already loaded on the app. Nope. I have to earn them I guess through points. Or maybe even put some small games on so our kids can earn some free tickets or like 5 mins extra playtime with purchase. That would be awesome.MomcrystalVersion: 1.0

Chuck E Cheese ....where a kid truly can be a kid!!This store is fabulous! The manager, assistant manager, and all employees have shown nothing but extra special kindness to my Grandson who has special needs. We frequent THIS CHUCKE CHEESE because of the awesome kindness, friendly service, huge welcoming smiles every single time when being GREETER...and very clean environment as well. This store deserves an A+ rating, but the staff deserves an A+++! Thanks so much for making our visits to your business so very fun and welcoming! More places should be just like yours! #sotrue #thanssomuch.Pav & YiaVersion: 1.5

What I’m feeling like for the Chuck E. Cheese app!!!I really loooooooove Chuck E. Cheese sooooooooooooooo much that I think I will have to try having fun all the time too, but you know what? I’m thinking/was wondering if you would like to take your kid/child/children to Chuck E. Cheese and let their fun begin! Plus with the Chuck E. Cheese app you’ll be able to get points and redeem them/those points to get your kid/child/children the most bestest prize to play with you too!I hope you have a fun day!.Armen JoulfayanVersion: 1.7

Kids enjoying themselves!Not busy for 6pm on Saturday. Friendly staff. Manager assisted with a gift card situation. Loved how all the staff was personable, helpful and chatted with us. It felt like being at a friends house for a kids birthday party. Will definitely be back a few times during the summer. Will say the whole package thing and new ordering system is pricey and hard to find the best bang for buck. I had a save around coupon so it worked out for us..TimmargavalaVersion: 1.3

Chuck E. Cheese Olympia 👍Before the remodel, I would bring my 2 year old daughter once a week to play games and eat. the frontline staff, Sofia and the general manager, has always been a happy faces , helpful, generous, respectful. After the remodel and even before it was always spacious, clean and well kept. My daughter always enjoys the games and Chuck E. Cheese suit and brags about it me and her mother. Keep up the good work!.TungeeeVersion: 1.6

Need someone specific to answer questions.Although I know what to expect when coming into a CEC, it would have been helpful to have someone on the side to answer all of my questions w/o having to pause and make cotton candy or register people in, between trying to figure out how much to purchase or what plan to get it was a little frustrating to say the least. I guess for what it’s worth I just hope I can get the free e-points promised for using and downloading the app. Just my personal opinion no negativity needed.GodsNina2Version: 1.4

Required to accept privacy policyMinus one star because I was required to give a date of birth for either myself or my daughter. And you cannot use the app without accepting the privacy policy. I do not freely share my child’s personal information online if I can avoid it. I gave them the cat’s date of birth. Minus another star because the 500 free points offered at download expires in an hour if you click on it. How could I have known that? I just downloaded the app!.BugStroller24Version: 1.8

After school surpriseWe had a wonderful time taking our grandson after daycare to Chucke Cheese as a surprise we had a wonderful time. Played for an hour had great pizza and we was so excited They have a great salad bar for keto people and staff was friendly. It was not crowded and able to move around and play everything he wanted to Great trip.Bobbie MossVersion: 1.0

Great Fun Delicious pizzaGreat place to bring grandchildren. I wasn’t t expecting the pizza to be as good as I usually get but it was delicious and my grandchild ate 3 pieces—including the crust. I love the card used to activate the rides and games. Finally, I like the safety feature of checking with adults they came with before letting them leave. We’ll be back next week!.Weezy678Version: 1.5

Customer serviceThis was are first time here with our grandson, we used to come often 15+ years ago. We realized everything would have changed but asking questions seemed to annoy the girl taking our food order. They weren’t even busy, only 4 other families in the place when we got here so there was no reason she couldn’t explain how worked or be a little more cheerful when we asked a question..Luke’s GrammyVersion: 1.6

Chuck E. Cheese partyI haven’t been to Chuck E. Cheese in 30 years. It was a great favorite of mine that my father and mother would take me to and I had many birthdays there I attended a friends 5th birthday party there.I was sad to see the animatronics were no longer there, but the food was even better than I remember and the games were so much fun.JenifurrcatsyVersion: 1.8

Great LocationWe are from Wimdsor, Ontario Canada. Our little one is “Ub-sessed” w/CC, to say the least. Sadly, the closest Chuck E Cheese is 3hrs away from us in Canda. So we cross the border to MI and visit the Chuck E Cheese there. This CC is BY FAR the best we have visited. The staff is amazing and the front counter attendant remembered us even after almost a year of our last visit. Keep it up and thx!.CtthrasherVersion: 1.7

Fun!The family loves going to Chuck E. Cheese! I like paying per minutes instead of credits. The kids can play non stop for the time we choose at a reasonable price. The area is small enough we could watch the kids from our table. The service is always great. Workers always polite..RparfaitVersion: 1.7

So FunMy kids loved it there! The pizza was great. But they didn’t care for the cards, they liked the tickets better. Other wise it was great! They enjoyed most of the games. And got some fun little toys. Chuck e. Cheese in rockwall even has a bouncy ball machine! All you need is a game card! We go almost every year for my daughters birthday, and she loves it!.Savshop8566Version: 1.3

Best Day Ever!My son celebrated his 3rd birthday today at Chuck E. Cheese Tucson. He had an amazing time. All of our guests went home happy. They loved the dance party and enjoyed all the games. Our host Anyssa was very friendly and accommodating. She made sure everything was okay. Overall it was worth it! We’ll definitely be back!.Charlie0922!Version: 1.7

AwesomeAwesome fun and safe place for kids of all ages! Today was a surprise visit for my eleven year old. He was excited! We have been coming here to this location for years and had nod his birthdays here. Love that he still likes to come and play! The salad bar was good for me and he loved the stuffed crust pizza..Lisarich43Version: 1.7

Chuck E CheeseWe were there for a birthday party. The pizza was very good. The children had a great time. I ordered a pizza and wings to go. The person behind the counter did not seem to want to take my order. She didn’t say anything disrespectful but her attitude definitely did. I don’t know her name. She acted as though she had something else she wanted to do but there weren’t any other patrons waiting behind us..2019dmgVersion: 1.7

Chuck E Cheese VisitBest customer service I’ve had at a restaurant in a very long time! Treated us like VIPs, describing how our visit would go as we ordered food and playtime so we can pause out time while we eat! Awesome experience and we will definitely be back soon and are considering booking a bday party!.Ps@20@20Version: 1.0

Wednesday evening fun!The staff at the West Hills location was very friendly and patient. Loved it when I saw an employee cleaning the machines. The kids had a lot of fun although I wish they saw Chucky at least once on their visit but hopefully next time. Overall, we had a great time and the pizza was very yummy..MamaRiaof4Version: 1.0

Ryder’s 10th birthday 🎉🎉We brought our foster son, Ryder, for his 10th birthday. He brought two friends, his sister, and 2 cousins. The place was very clean,staff was helpful, General manager went above and beyond!!!! She was very friendly, very helpful,beautiful smile, and very very sweet !!!! Kids had a blast!!! Food was DELICIOUS!!!!We will be back soon!!!!! Cindy Bryant and Robyn Bryant ❤️❤️❤️❤️.CwoodNanaVersion: 1.6

Customer serviceI had a difficult time using the app when arriving but your staff was so helpful and so efficient. Got us on our way to playing with my grandson who was out of control. Thank you for your patience and your understanding. Artie and Anaya.Melody BranumVersion: 1.5

CareersMy family members have applied to several locations in Valley Stream, NY Brooklyn, NY as well as Hempstead, NY and to no avail management refuses to hire. I mean really I’m sure those young people come and go all the time especially with school back in session. We even had 1 manager text us to schedule an interview for the next day and the manager never showed up. WE THOUGHT CEC ENTERTAINMENT WAS A FAMILY COMPANY..GUESS NOT! Still love the wings though….Careers for College StudentsVersion: 1.7

Chuck E Cheese Northwest ExpresswayMy boys love Chuck E Cheese! We brought our son for his birthday and we’re pleasantly surprised since we’ve moved recently and this was a new location for us, we didn’t know what to expect. The staff was very friendly and helpful! It was nice and clean with lots of variety . He had a great time!.Mama1-14Version: 1.0

Nirmin NasefDaniel was our host and James is the store manager, they were both amazing! Kind, great customer service! Attended to requests and were available the whole time! Thank you for having us and we’ll be back with the church Sunday School kids again!!!.Coptic ChurchVersion: 1.2

Better than it used to beBeen years since we’d been. The pizza is actually very good. If I worked there I’d tell the parents of all the kids for $1000 I would be the bad guy. I’d trip the breaker and shut all the games down..Name alteady takenVersion: 1.5

Great job!!Everyone was awesome!! Food was excellent, 5 stars for cleanliness staff and management went out of their way to greet us and made sure we had an excellent time. This was the Grand Prairie, TX location. I live in Duncanville however will return to GP in the near future!! Thanks Everyone! 😊Allan and Luci Rourk.Cinna73Version: 1.5

Excellent Customer ServiceMy boys had a great time. Service was excellent. Young lady at counter explained the menu, how cards and play time worked and was very patient with my boys checking out with tickets. This is a wonderful way to spend a very hot summer day..JarahouseVersion: 1.7

PizzaHalloween pizza was advertised as a large pumpkin. The first pizza came out just like a regular pizza! When I asked about the pumpkin design they said ok. They actually did their best to match the picture! I have to give them credit for trying. Plus they gave 30 points. Thanks to the staff it turned out positive and we had hot pizza the second time!.Nicki62Version: 1.5

OniIt’s a fun place to go.MgivvtgVersion: 1.7

Chuck E Cheese Fun!!Chuck E Cheese was very fun!!! Kids spent an hour playing games and then had pizza. The facility was very clean and staff helpful!!.Coach PeelVersion: 1.7

FantasticBrilliance.AwrhhdVersion: 1.7

Favourite place for kids!I love coming to this location with my kids. Staff are extremely professional and kind. Clean place and kind service..ParhamokVersion: 1.7

FriendlyGreat staff and well organization at the one on missausaga.Walsh17yrVersion: 1.7

Chuckie cheeseThe kids can’t wait to get here and it’s usually a 3 hour ordeal they love it so much! Thanks for the entertainment and laughs!.Jonesy1126Version: 1.7

M daughter birthday partyWas a fun and will be a rememberable one, happy that I choose this place for the Best Birthday Ever!🎉.242WendyVersion: 1.7

Argentina RoadNalda, Kelly, and Gabi the most amazing customer service, excellent environment, and we’ll be coming back soon!.G2023!Version: 1.6

Amazing experienceCharles entertainment cheese peed on me in the bathroom we will come back :).Ilovekickthebuddy1245Version: 1.6

Annual Birthday visitMy boys have been coming to Chuck E Cheese every year for their birthdays for the last three years. They love it! Good value for money..GDTKP123Version: 1.5

Bonus signup code is not working…I just signed up for my kids and I received the 500 E-tickets for joining but the code for the extra 250 e-tickets does not work. Entering it under ‘Offers’ gives me the following message: “Oops! Please enter a valid coupon code”. The code is ‘250SIGNUP’. Please fix..Big guy in VaughanVersion: 1.5

YesGreat place to go when you’re in the hospital right next door!.Chuckelover08Version: 1.4

Amazing place for kidsMy son had amazing time.BhavinisagarVersion: 1.3

Great to be back!Awesome!.~*Lucy*~Version: 1.0

AwesomeAmazing place! Awesome staff! Clean and great food!.Yusif OVersion: 1.0

Wonderful placeIt’s real fun with kiddos.SulleriaVersion: 1.0

BestLove chuck e cheese.AbdpacmanVersion: 1.0

Cec northEmployees are so nice and clean.Jac0b278Version: 1.0

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Chuck E. Cheese Negative Reviews

App isn’t useable and takes away my rewardsMore often than not, the app crashes. When I first open the app, it pops up an error “unauthorized: access token not found.” Then, when I try to click on my account, the app crashes. I have made sure it’s up to date, forced closed the app, and tried over and over with no ability to access my account. My inbox is “not available right now”. My rewards show 0, although I know I have points, and the reward page is a blank white screen. Account history button brings up “ unauthorized: access token not found”. Majority of the app is unusable. This has been happening on and off, but majority of the time, since downloading the app close to a year ago. At this point, I am not able to use the rewards that I have earned. There’s no way to sign into your account online since it just brings you back to the app. I get emails telling me of rewards I have or that are expiring, but I can’t even access them. Feels unfair to have rewards expire simply because the app won’t let me access them. I hope improvements are made to make the app useable and to be able to use my rewards, although I doubt it will be fixed before they expire *sigh*.//jb//Version: 1.5

Does NOT work with all Summer Passes!!!My family purchased the Gold Summer Pass last week in a local Chuck E. Cheese restaurant. Went to the same location today to get our free 120 weekly minutes and was told that we needed to download the app to access our benefits even though I had the physical receipt in my hand. Nobody ever said anything at time of purchase about needing the app, but was told today that the restaurant’s “system” resets every week, so benefits no longer show up in their system. After over an hour spent waiting in the restaurant for the benefits to “load” onto my app, still no benefits. Restaurant did not want to honor what they sold in person although they eventually did after I pitched a fit. And if they don’t give you everything you need in person (ie the 60 minute card for a friend to play), you can forget about it because it won’t show up on the app and the location’s not going to honor it because it’s between you and “the app.” My advice is to “pass” on the Summer Pass!.AULvrVersion: 1.0

App is pretty terribleChuck E Cheese is fine. It’s loud, the food is pretty bad, but kids love it and I love my kids, so here we are. I decided to download the app to see if there were any coupons I could use for our family trip tomorrow. I thought I’d also check the cost of booking a party there. One I’d created an account it threw me into the “home” screen, which is just a spot to scan for points (???) It doesn’t say what the points are for or what they do and it doesn’t welcome you or give up any other info on how the app works. At the bottom of the screen there were some icons to get to other places in the App. Great! I had to do some digging, but found 2 coupons (WHY is their frozen garbage pizza the same price as actual good pizza?!) and went to look at Birthday info. Not entirely sure what happened, but I chose to look at an icon labeled “gifts” and now I’m frozen on a picture of the million-dollar-merch that my kid always wants at the ticket counter; even though he never has enough for anything more than a slap bracelet and a tootsie roll. Seriously, I should just buy both the pizzas and the treats at the dollar store and save my money- but again, I love my kids and they adore the grey rat-turned-mouse. The app is now stuck and I can’t find the coupons and tomorrow’s trip is looming large. Please fix the blasted app..MrsDrShotVersion: 1.0

Very disappointed in chucky cheese membershipsNot only did I pay for the Gold membership for the last three to four years. but all the points we accumulated has been cancelled and the prices does not included with the food and play which makes us very disappointed and we don’t want to pay for another year since every year we become members and is not able to use our points or rewards the membership does not stipulated that the points and rewards will be lost before the year is out. Nor does it say it will not work doing the summer months. All summer we had to get manager approval just to use our Gold membership without the manager approval we had to pay full price due to the membership was not working after paying for in a few weeks.AppleAnnie3131Version: 1.8

Classic kid fun that needs improvementMy toddlers enjoy it however there are so many missed opportunities. The cleaning needs improvement, the napkin holder had all kind of build up on top of it. The seats were sticky and the fountain drink drain had pennies in it. My daughter lost a lot of points due to games not working properly. When I reported this to staff member she said she would have someone look into...15 mins later my daughter is at the same game again and it’s stuck just like it was before. Please do better! I really like the affordable fun your establishment offers and the pizza(the rest of the food was edible but not good.) I hate to say it but we usually visit as a last resort due to this common reoccurring issues every visit..Lisa8767Version: 1.0

SadWhen thinking back as a child this was the place to be. They used to preform on stage the pizza wasn’t double the price and cut the budget on ingredients and go off to by clover valley products. There was something about seeing those tickets dish out that made it worth the while. No PlayStation area anymore literally I see nothing but machine boxes designed only for you to stick your money in. Idk about others but mine lot has no shredded cheese in the salad bar. I asked and it not that they are out they truly just don’t serve it for salads. Should I even get to the prizes? I’d rather not cause it’s just to pathetic to come from me. What a cruel thing. But thanks to them I’m really investing in a good fun place for my community..JohnTothVersion: 1.5

Unhappy games are riggedHello I wanted to take in a moment to discuss my recent experience at Chuck E. Cheese in San Bernardino. Very bad experience, the food, the pizza, the salad bar, very low standards, unhappiness with the cleaning this of the tables unsatisfied with the games that they have there the game room, attendants. Even the manager didn’t even care that the games were working and they didn’t give any remorse to even try to help you or even say you know what for your trouble let me give you a few more tokens. Let me give you the price that keeps on slipping because of machines rigged not even that very unsatisfied very.Unhappy PandulceVersion: 1.5

Just not impressedI was told by the website and an employee that if I signed up for the app I would get a free 500 e tickets. I’ve signed up and my husband did as well but we have not gotten the tickets. The location says there’s nothing they can do and I have to contact support. I’ve never had this happen with an app before and just not impressed. I’d rather take my kids somewhere else honestly. I also couldn’t find any prices at all for the different price packages or anything so we went in blind. Just not impressed..Shorterpants7Version: 1.7

App keeps crashingYou can’t do anything as a guest as it keeps crashing. It won’t let me sign up as my phone number is already being used, probably by me. It won’t send me a link to reset password and it doesn’t like the password I set up with cec years ago. Why does it have to so complicated to find out how much it cost to buy a pizza and play at CEC? The website has no pricing information as it expects everyone to use this app. But the app doesn’t work. I have an iphone12, the app should work without crashing..Tcz97Version: 1.5

Terrible B-dayThis was the worst party. The party started at 11:00. They didn’t open the doors till 11:10. I even called and confirm the party two days before. They only had one person working, who wasn’t suppose to be there till 12. There was two parties going on, we didn’t get the pizza till 1:30. I had to ask for the cake 3 times, and it wasn’t the one I ordered. The tables were dirty when we got there. Had to ask for drinks several times. No balloons. This chuckie cheese is not staffed adequately for holding parties. Bad experience..Terrible b-dayVersion: 1.2

The Worse Birthday PartyThe birthday party started at 5:30 pm, and they didn't bring the children anything to drink, and we did not receive food until 6 o’clock, and our kids did not get their play passes until we had to go up there and ask for them. This was very unprofessional and unorganized. I understand that they are busy, but they need to have staff that can do a party or have a limit or how many parties they do in a day. Also, when we asked questions, no one knew what was going on..Guest918Version: 1.0

I visit 6 time a year…Everytime i come with my kids, usually its around opening time latest 12pm and everytime they play chuck e cheese theme song and he never come out. I ask the cashier when is chuck e cheeses come out and they say next song but next song come and nothing. I hate the fact that we come early to have a better experience with the machines and chuck e and at the end we wait an hour or more for nothing. This upset me cause my kids want to see him and it never happens. :(.Coqui1224Version: 1.0

Complete waste of time and moneySo Sunday go to Chuck E. Cheese so that my son could play and eat snacks. First of when I came in there they barely greeted us. I then asked about any specials and the girl looked at me blankly. A guy then comes up and tells us about the pass. I then ask about pricing etc etc. They neglected to tell me the bathroom was not working and they had a out house to use. Why would you not inform us about the bathroom before we ordered. They were very indifferent.Mstiff75Version: 1.4

RewardsWhen I ride with my granddaughter, there was a promotion on the counter that said, download the app and get 500 free tickets. I talk to the lady behind the counter and said how do I do this she said you just take your receipt and scan it and you get the tickets on your card I said OK cool so now this evening I’m trying to do it and I did not get the 500 tickets as promised it said irons like 63 points or something I don’t know why they have to make things so complicated sometimes.BIG MAN COLTVersion: 1.6

Where are the coupons?I went online to find coupons to use. There were only two, but the website said to download the app for more offers. There are no offers on the app, only reward tracking. I just wanted to find a coupon to use because the kid of a friend really wants Chuck E Cheese for her birthday. There are good arcades around here that are cheaper and don’t serve terrible pizza and I will be talking her into picking somewhere else for her birthday..CvmVaperVersion: 1.6

PointsYou don’t actually get the 500 bonus rewards points it’s a scam.Prince CalvinVersion: 1.0

PointsThey have signs everywhere saying if you download the app you can get 500 e-points. Waited 10 mins, nothing appeared on the page. Asked for help and told it will take long to load. Waited another 5-10 minutes and nothing appeared. They also didn’t offer anything to accommodate, the lady just kept saying “it takes a while it takes a while, just keep waiting until it appears”. It’s been 3 hours and still nothing on my account, just 10 points for signing in..Rosiiee19Version: 1.0

No validI scanned the receipt that I bought today ( the app showed to me that this bar code was scanned by someone else !!! ) Haw it scanned by someone else while I didn’t showed it to anyone ! ) The result is Zero point … Non useful app.Halooo2019Version: 1.0

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