CASETiFY Colab Customer Service

CASETiFY Colab Positive Reviews

AMAZINGI just love their works and how they try to do a variety of collaborations. They’re pretty sturdy which I love it since I tend to have a lot of accidents with my phone. I would love it even more if they collaborated more often with anime maybe the more popular ones; for example, my hero academia, demon slayer, jujutsu kaisen, etc..Jenn 12 98Version: 1.4

Some minor bugs/issuesFirst off, I downloaded the app mainly for the big Evangelion drop so I could get the notification for when it happened. Unfortunately I never received the notification and wasn’t even able to purchase the new items when they were supposed to be available (I was still able to through the website), and this resulted in a lot of the items I was looking to get being sold out. Secondly, every now and again when I open the app it will log me out of my account for no reason, making me log back in to view my orders, etc. Not a crazy issue but quite annoying. Thirdly, the app itself just feels very barebones, and makes it tedious to look for specific items. A search/filter bar would be a good way of mitigating this. These are my main complaints, like I said nothing really catastrophic but pretty antagonizing nonetheless.._Mr._Fuji_Version: 1.4

Amazing and durable productsThe products are everything you could want. The notifications for presale/waitlist are so awesome. Idk it’s hard to put into words the excitement I get when a notification pops up from casetify.Cecelia E.Version: 1.3

DLPI would always use this app all the time and now I can’t even use it bc it keeps saying DLP. I used to love this app and now I’m just getting frustrated and irritated bc I’ve deleted the app several times and it still keeps saying DLP 🥲🥲 it’s so frustrating trying to figure out once one is iPhone and my kind of iPhone :( there’s no where that I can make a report to fix it and it’s just sad..Tiff-mitchell20Version: 1.5

Cool CasesBesides getting these nice and awesome cases, the app keeps logging me out. Just wouldn’t want to not have my items tracked when I accidentally purchase as a guest. Other than that easy app to use..LightningCheersVersion: 1.5

Really strong casesI’m really clumsy and always drop my phone but when I first used my CASETiFY and dropping my phone right after I knew my phone was going to last longer.Yesi210Version: 1.3

App is fun to surf howeverI am someone who likes to browse stuff. This app was nice on my iPhone 15 pro max but every time I backed out of a artist talk shot me to the top of the screen. I had to keep scrolling. That sucked. Made it had to browse. Fix that.Bow11hunterVersion: 1.4

Best cases everI just got my case and it’s Amazing!! My case is a mirror and it’s so amazing. I have a lot of cases but the mirror one is my favorite. The best part is that the cases protect your phone from breaking. Really recommend buying the cases..JasmineCejaVersion: 1.3

Phone caseCould you make a Bleach Anime phone case, either from the original or the newest seasons (thousand year blood war).Goldenfire745Version: 1.4

Amazing cases, not so amazing appThese cases are very well known. they’re amazing and durable, so many people have them, it’s so easy to recognize the black outline around the camera. when they came out with the app, i was hesitant, but am looking for a new case so. why not? the app is slow and jerky, sometimes it takes two clicks of the same button for it to work, and even then it’s still jerky. pretty understandable since the app is new but for such well known cases i expected better. overall 6/10.Sofiagal4271Version: 1.3

WeakThe apps interface is terrible and it feels like server can’t handle light traffic..Tubes28Version: 1.3

PrintingI ordered a phone case and when I ordered I made sure this case was in stock because I recently broke my case and needed a new one. I do a little research first and it says 1-3 buisness days to ship but it has been 11 days and is still “printing?”.Ec.lVersion: 1.3

It’s goodI like the app my only complaint is it keeps logging me out of my profile and I’m having to continuously log back in manually which is annoying but other then that I like it..LovelySkulls123467Version: 1.4

CasetifyCasetify has the best cases ever and are very good when they come to packaging and style. Love Casetify and would highly recommend their cases for everyone..I love this app 😊😍Version: 1.3

Love this appI love these collaborations it’s so beautiful and something I definitely recommend.𝙉𝙖𝙩𝙞𝙞 ♥︎Version: 1.3

Working but could be better.Navigation is not working well..Wtf_nickname_takenVersion: 1.3

CaseI loved this app every noisy that gets a phone case from here get good results.Redgirl30Version: 1.3

Love this♥️♥️Love the cases. I drop my phone a lot and casetify made cases that are drop resistant. Love all the Cases can't wait to see the new Harry Potter cases💛💚❤️💙.Princess240945Version: 1.3

CasifyI love this app because i gat all these different colabs i am on this app wvery single day!.DRT TDT DJRVersion: 1.3

I love y’allHave amazing designs and everything I love it all.Hali DoddVersion: 1.3

AwesomeWhen is the One piece collection coming back???.Myself?VevoVersion: 1.2

Best Phone casesThey are definitely the best not bulky lightweight but amazing phone protection I’ve ever had! Ty casetify!.Julybaby89Version: 1.3

Love the CollabsThe cases are awesome and love the different designs. The best are the collabs with other brands/cartoons. Unique one of a kind.Chrisfromspace12Version: 1.3

LoveI love these phone cases so cute and pretty. Has a really good price.BLINK ARM STAY ENGINE ONCEVersion: 1.3

Cant log in with Apple IDFor some reason, I can’t log in with my Apple ID.Asia💔Version: 1.1

The Best Cases!I love the cases so much! They have Sailor Moon, Barbie, and Blackpink cases!!! So much variety! CASETiFY has the #1 cases in the world!!!!!!!.RealadrienneVersion: 1.3

Best sellerWhen are you bringing back the one piece collection for the IPhone 13’s?????.BallislifeckVersion: 1.2

OkI had my case for a month and the design already chipped of not worth the 50 dollars.The business reviewerVersion: 1.3

Log outThe app always keeps me logged out.Alr_18Version: 1.5

Need stranger thingsI thought there was stranger things and there isn’t.Mep. bep.Version: 1.3

Fast searchLove it!!!.Krmen7Version: 1.3

I love how I can travel the app👌🏼👌🏼.Californiaborn_Version: 1.4

Excellent productI am very happy with this product. It’s very durable and very much aesthetically beautiful.LahorikhanVersion: 1.3

CasesSooo awesome.C4edzVersion: 1.4

Bug fixesWhen I tried to sign up for the BLACKPINK collab waitlist, I typed in my email and then it doesn’t work. Please fix! 👍.HNExoKMVersion: 1.3

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 1.6

CASETiFY Colab Negative Reviews

Will Not Respond To EmailaI accidentally ordered the wrong case when making my first order. I ordered a iPhone 15 Pro Max instead of the iPhone 15 Pro. I few minutes I looked up how to cancel the order. I then immediately emailed them with the order number to at first have the order changed to just a iPhone 15 Pro. “Katie” got back to me ages hours later that day, saying that they could not change the order. I would have to cancel my order. I emailed her back to cancel it and I have heard nothing for 5 days. I have emailed them multiple times and still nothing. I had ordered another case before that, but I thinking go cancel it too since they don’t want to get back to me. I understand it was my fault for ordering the wrong case. I even take credit since I was my mistake, but NO ONE response to me. I think I may just cancel out right. I know I won’t recommend since it’s this hard to get someone to talk back to you..Squid268732895488532Version: 1.4

Wildly expensiveReceived a case for my birthday at the end of December and I was so excited because they were just too much out of my price range for getting all the bells and whistles. It’s March and the print on my case has already started chipping and flaking off. Went to go look at the websites faqs and customer support stuff and they say that flaking prints aren’t covered on the warranty if that tells you anything. The materials itself for the case are sturdy but it roasts my iPhone like the otter boxes tend to do. Anyways just a big let down all around for something that was supposedly sold at a premium price. It’s sitting in my junk drawer until I can figure out a way to repurpose the case and get rid of the flaking print on it,.JessAileneVersion: 1.5

App isn’t user friendlyI downloaded thinking I could sort and filter different collabs and case types but what I’ve encountered is just a bunch of pictures. Not even the name of the collabs are on the photo anywhere and if you filter Samsung, only iPhone 15 max shows up? Idk. I’d like to filter and sort by phone type and case type and pic the collabs and look at them all. The website didn’t want to work well on my phone and I was hopeful the app was better but it’s just not what I was looking for. I’ll just deal with the website and delete the app..As20192020Version: 1.4

Hard to use, never saves my login credentialsThis app is pretty hard to use compare to its official website. Hard to browse products on it, unable to search for a product, and most importantly never saves my login credentials. Every time I will have to manually login again to my account. I wouldn’t use this app in substitute of the website. Two stars bc it’s still somewhat functional..Shelley.yxVersion: 1.5

CaseI’ve been waiting on a case since January. It keeps being shipped to the wrong address. Them emailing me doesn’t help me change my address on an already shipped item. I’ve been emailing them for a long time… they won’t even get back to me about a refund except that they can only give back 50% or something. It’s very frustrating. Paid $80 for two cases. An only received one..Blu3_panda:pVersion: 1.3

Good products, bad app.I’ve used CASETiFY cases for years and don’t plan on leaving, but this app needs some serious work. It’s very buggy and lags and sometimes doesn’t go back to the full listings page no matter how many times you try. Also a favorite option would be nice..Jjj haterVersion: 1.3

Totally disappointedI just bought my one pice edition case and for no reason it started to peel off the engraving, I wrote to claim for the warranty only to discover that it does not cover this, I do not recommend this at all for more than $80, better a safe purchase with UAG or another best quality manufacturer.LuisibilloVersion: 1.4

Products good, app horribleThe CASETiFY products may be good but this app is awful. Really glitchy and slow. Have to sign in every time you open the app. Buttons take multiple taps before actually working. Not a good experience. Will be using the website instead..DR_CBVersion: 1.3

Didn’t get itI didn’t get my case when i ordered I lt we really want to get it badly we don’t know how to message them back if we could get it will be great but we don’t know we’re to ask them to give it to us.Emme hanniVersion: 1.3

Im upsetI bought a phone case and then turns out I can’t even get that phone case cause the one I choose was copy right and they emailed me saying I could cancel it and I told them to cancel it but to give me my money back but I don’t see them trying to give me it back 💔😒.Never lies 🙃Version: 1.3

BuggyI tried to purchase a black pink collab case but the App kept bugging out or just not loading at all. It's not fair because I had priority access And wanted to make sure that I got a case before the limited supply ran out..Crime0fpassionVersion: 1.3

Awful can't searchWhy is it so difficult door your to enable basic search capability. Your cases are great but you're app and website are so difficult to search. Ridiculous.LucemfereVersion: 1.4

Always signs you out and buggyTerrible app. Navigation is slow and janky and as an added bonus it signs you out each time..OutsidahVersion: 1.3

Horrible payment experienceThey don’t use a single autofill option on iOS. Took forever to make a purchase..Mattrg_2000Version: 1.4

Catastrophically, Embarrassingly Bad.This app is horrible. It will randomly add items to your cart, switch languages for no reason, and crashes often..Bjzee96Version: 1.4

Can’t even shop the cases I wantEvery time I open the app it just keeps saying database error I just wanted to shop some Pokémon cases too bummer.Joseph1999XxVersion: 1.3

Site crashedWhile trying to purchase BTS XCASetify priority access the site crashed had to wait an hour to get in.Lyss715Version: 1.3

Poor stockTheir limited edition items are too limited. They’re near impossible to get..Is try i F DAT I F rVersion: 1.4

HorribleYou can’t even shop on here there is no options I’m sure the company is great but this app is not it..MayliniscoolVersion: 1.4

GeorginaJaaka.Georgina jaakaVersion: 1.3

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