Marvelight Customer Service

Marvelight Positive Reviews

Nitpicky issueHonestly, the app works great. It connected fast and was easy to navigate - aside from one feature; how to select music for the audio sync mode. It appears that there is no instruction on how to or there is no way to access additional music that is downloaded on my device. It has 2 songs that are selected from my personal library (when I have more) so I have to use the mic mode to get around this issue. However, the issue with that is that I have to constantly adjust the volume and mic sensitivity to make sure it matches up in some way. Will gladly switch my review to 5 stars if this issue is addressed and fixed because again, the app works great aside from this one feature that kind of ruins the experience..Shortbus240Version: 1.2.3

Worked amazingThis connected right away when I started this app it directly reviewed me to the color wheel and I tried moving it and it was crazy. My LED lights were so cool and I was fascinated then I tried the microphone and it was so cool because I could listen to my voice is with the LED light. It was when I was talking. I was moving the LED lights. This is honestly amazing up and trucks any camera color. The reviews may be bad, but I think that this was amazing app and it worked very well. It says that there was fix bugs. Now if you download the app, your LED lights will be connected right away if your Bluetooth on. I honestly think that this was a very and should have a good review instead of three stars..Millie KnownVersion: 1.2.8

Could be perfect with easy changes.Needs to be able to allow color changes while off and to turn on through brightness slider so that it doesn’t always turn on with the previous brightness and color(So if you had it at green full brightness when you last turned it off, it wouldn’t have to be green full brightness when you turn it back on). Also it needs an Apple Watch app as well so you can control through your watch. It would also be cool if there was widget or a control center button but I don’t know if apple allows apps to have control center buttons......,,,...,,,.,,,Version: 1.3.0

App is good but possible bug?I’ve been using this app for over a year and have had no issue, but just a few days ago my app suddenly started having issues connecting to the lights. Eventually my light strip just completely erased from the app, I’m unable to find the device at all. I’ve tried plugging the outlet elsewhere as well as restarting and reinstalling the app multiple times but no dice. My brother has the same light but his has been working fine. Is this a bug or a Bluetooth problem?.Mom22wife21Version: 1.3.1

Super easyI love being able to still use my lights after the fact i loose my remote because I always do. Sometimes it’s a little slow to connect but that’s not a biggy. I only have a problem the music sinc, I see a lot of others with the same problem, only two songs uploaded to the app even though I have a lot more than just that saved. If it get fixed I will be so happy to get more lights when I move, even though I will be getting them when I move anyways.UwU gilrVersion: 1.2.8

Music Feature Is Practically UselessLove the lights, they work great and the app is very helpful for when wanting to change the colors or scene. However, when it says it connects to your Apple Music and ITunes it only connects to iTunes. So, the music in your Apple Music library will not sync to the app. But, music downloaded on the iTunes Store app will. If the producers of the app could fix this I think it would be perfect. Thank you so much..KucuvuxuvucuvucuvducuvVersion: 1.2.8

These lights are great!So I just bought the lights and as soon as I opened the app I got connected so quick! The lights are so cool my whole family was amazed if you bought the lights for this website enjoy it but the reason why I gave it 4 stars instead of 5 is because the music I was excited about that but I couldn’t play it still you can use the microphone to give to the vibe enjoy it!.Im as gay as your motherVersion: 1.2.4

How to Connect to Alexa?The app is okay, works alright except it can take a few tries to connect. The issue I am running into is that there are NO clear instructions anywhere “app packaging, website, product description” to add the app as a smart device to Alexa, even though the product description says it is supported. If anyone has figured out how to do this, please let me know..Jdans729Version: 1.3.1

Works well!This app works quite well! It’s easy to use and works well. The only thing that bums me out is the music feature doesn’t work well. You have to have downloaded music on your phone and even then it doesn’t work properly. I will gladly change to 5 stars if you can fix this issue.•Fathom•Version: 1.2.3

Scene modeThis is a great way for me to access my lights quickly. when i first tried to use scene mode it was working just well but then i tried to use it again and it just stayed on one color. i disconnected my lights and from bluetooth and nothing changed?!?.J.v23Version: 1.3.0

Other Than Music, Good AppThe music section doesn’t work at all and there’s no FAQ or guide on the app or on any website, or even in the manual that came with the lights on how to get it to work. Other than that, lights are beautiful, every other aspect of the app works fine. Get the app to support Apple Music and 5 stars will roll in.DenitionVersion: 1.2.7

Pretty good, but the audio sync...I honestly LOVE these lights in my room. They look great and I like how you can choose customs colors. But, there's only one thing that made me drop a star. The audio sync. It doesn't work to well if you want to use it. Me personally, I wouldn't use the audio sync. I just wanted to let you in on that..MommyIFellVersion: 1.2.8

The light appThis is a great app it is a free fun and colorful app it is also useful because if you lose the remote you can operate it from your device it also has timers and you can customize your light colors!!! That is a five star rating for me !.CAJOHUVersion: 1.3.1

ConnectedActually works and connected 👍🏼 control brightness from app since the remote button stopped working.WhydoIneednicknameforreview?Version: 1.3.1

DisappointedI connected my iPhone to the app and it worked great for about a week. Now it shows my device isn’t connected. I checked everything, tried starting all over and I can’t get it to work from my phone anymore..N. L. NVersion: 1.2.8

MusicIt does not work well I did everything just for it to not work but get this fixed and my 4 stars would be a 5 stars at least every thing else works fine.ShaidynbucchanVersion: 1.2.7

App works ok butSo the app for the most part works fine but I don’t like that I can’t choose any other music than iTunes which I don’t have. Also when I set the time for them to come on it just doesn’t work. They turn off at the time I set but won’t come on..HunterMeadowVersion: 1.2.4

MusicHonestly everything works great except the music :/ it doesn’t work for me at all and I can’t find any instruction or way to fix this everything else on the other hand is great although I wish you could add more custom scenes but that’s all really.Mizuki#loveVersion: 1.2.4

Works fineSo, I use it often! The features are really nice but the music thing and I can’t change the color on my other LED. Other than that, it’s a good app you should have..KugnhbjkghjyVersion: 1.2.5

Sophia’s reviewSo I had trouble connecting the device because I do not now how to I looked it up be still can’t find it so yeah I forgot how to connect.Laysmoker100Version: 1.3.1

It won’t let me connect on the app but still is amazing led’sIt won’t let me connect on the app but still is amazing led’s.HsjssjsjsjskjsjsjVersion: 1.2.8

Very bad bugsThis app was never bad it worked great for my LEDs but then suddenly I try to turn the light to blue it goes black, and when I spin the color wheel to blue it goes on red please fix this bug for me..Aliana:))))Version: 1.2.4

Works GreatThis app works fine to control your LED lights. Never had any issues..John_1883Version: 1.3.2

GREAT!The app is an amazing it works really fast and get the job done I definitely recommend!😁.Sis f glacialVersion: 1.3.0

Music section don’t workI would give it a 5 stars but the music section of the app is not working with me but besides that it works wonderful.Bigdaddy119_jrVersion: 1.2.8

Easy to useI loved the app it is easy to use and connect and nice and simple.Dndjdj dhensbfbdVersion: 1.2.5

Super easy fix, Cmon devsYou just gotta fix the issue that doesn’t let us connect our Apple Music, and this is easily a 5 star app. Please fix this..SonofashepardVersion: 1.2.8

THEY ARE GREATI love these lights so much they’re so good and they work play the music really nice like you should get this.Arlethe321Version: 1.2.8

OkThe thing is when getting the app I pressed not allow Bluetooth and now their is no way to fix it and I'm sad.Ava yokVersion: 1.3.1

Can not connect appI’ve been reading the instructions for ever and tried connecting but it won’t work.SatcrycaayknbxukpgtVersion: 1.2.4

So fun!You can make so many cool colors and it’s so easy to connect to the app!.Mia12587Version: 1.2.8

Strobe ModeThe flash feature is not fast enough, there needs to be a strobe effect that moves extremely flash, like blinks.KIDKEEMVersion: 1.2.6

AppThe app is great and also the lights are also great but the problem was that the music doesn’t work..ThxKsidVersion: 1.2.4

AmazingIt’s a really good app for me to customize the Color’s but it says it’s Bluetooth and I want to play music on it for it to go along with it but I don’t know how to do it, otherwise amazing app!.Its.acaVersion: 1.3.1

Won’t connect or even show up on app after IOS update.I have IPhone 15 plus, previously used the X and if stopped working so I assumed I needed a new phone, but realized it’s because of the IOS update, doesn’t work with IOS 17.1 or even 16.7.2 ? I’m assuming it was changed during an iOS version before this because it wasn’t working for a while. I love these lights but I want to be able to use my phone when needed. Not just the remote. Please fix this..Leticia043Version: 1.3.1

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Marvelight Negative Reviews

The app won’t connect wIt’s been a year since I had this app and from the start it wasn’t even working right it told me that I needed to connect it to my Bluetooth but I Bluetooth was already on and it stays on so for it to just not load at all was really annoying I mean I did work for a while but then ( now ) it won’t load and honestly I would never buy from a company that used marvelight because it makes this way to difficult and and just stops working which is really not a good look if y’all want more reviews I suggest that u fix the app there is a few people that and say that y’all need to fix some stuff up and y’all have yet to do it I have y’all 2 stars because it worked for a while but other than that I will not be buying anything that includes marvel light this never should of happened.IžżyVersion: 1.2.8

App does its job ok. The music feature is heavily misrepresented however.To all of those who were as confused as I was about the music feature, I spent a couple bucks to see what the issue is. The app ONLY connected to ITunes, not just downloaded music on Apple Music, regardless of the fact that the app asks for permission in Apple Music. Only iTunes songs will register with the app. The cinema feature is difficult to use but relatively reseeding rewarding once you get it to work. Beware, the app supercedes the controller for your LED lights which can be a pain..MaskedMiscreantVersion: 1.2.4

Stoped working after one nightI have had my Led lights for ONE night and they stoped working. I did everything i could to try and get them to turn on agin but nothing worked. they have completely disconnected from my device and showing that’s it’s not available anymore. when i first got them, it was very easy to connect. expect for the music, you can’t play music on it. There is karaoke and that works but the songs don’t. I would gladly give a better rating, IF those problems where fixed..Had h 2910Version: 1.2.8

Lights not workingThis isn’t really about the app but it’s about the product. My lights are really strange. Sometimes they are locked on green and sometimes they don’t even turn in. This happen when I plugged in my the second light strip. The entire first strip doesn’t even work anymore. Moral of the story. Get better lights that don’t break within the first 2 weeks or when you connect both strips. 0/5 stars if I could.Bmackattack8Version: 1.2.5

TitleIt will not let me connect to Bluetooth. It keeps on saying right device not found over and over and over again although I put it literally right next to the box music works fine and all that but I have to use the controller. I want custom colors it won’t let me connect to it. It keeps on just telling me that there is no device found all the way to Waterloo right next to the thing..EmberheartmaxVersion: 1.2.4

No option on app anymore to sync to musicI bought light strips a month ago. They worked fine for a couple weeks. Now there is no option on the app to play music. Tried multiple times to get in touch with someone but no one will answer me as to how to fix the issue. I’ve done all the troubleshooting I can do. Very frustrating and a waste of money..TX1967Version: 1.3.0

Timer absolutely garbageI have to reset the on/off timer almost weekly because it removes the set timer I’ve applied. What’s the point of having it if it just resets every week?? I thought they would fix it if it was a software error but it’s been doing it for over a year… so I guess they don’t care. It’s gotten so annoying I’m resorting to writing an App Store review 🥴.Irina ValeriVersion: 1.3.1

SmhI really like this app the colors are amazing but the only issue is it no longer sync with my music and I do not know why I tried everything to see what the problem was but nothing worked ..SkiesDellwoodVersion: 1.3.1

My issueThe app is fine. But the lights are broken. Because when I put the second strip it broke one strip was white and the other one was yellow. The reason I made this review was to warn people that you should never buy these lights unless you’re going to only use the first strip..VsgsysgvsgxVersion: 1.2.8

My reviewI really had trouble connecting and it didn’t they were not turning on at all I give this 1 star it had an app and all and was cool at first but then all of a sudden it just stopped working I was super frustrated and disappointed because it wasn’t working..JustnoitdidntworkVersion: 1.3.2

My Point of view..Sadly This App is Not Helpful and not working; I tried to change to A certain Color and It changed to another Color…the color I selected was Purple and then It changed it to Red...NormaicyVersion: 1.2.5

DON’T BUY!!!These lights are amazing but the actual lights have this thing were you unplug them one time and they stop working. It’s so annoying. I’ve bought at least 4 of these. They are so so annoying. Can someone tell me what’s wrong?.Paisley.dancergirlVersion: 1.3.0

App is worthlessI recently got this because of the app feature, every 2nd use I have to reconnect it or refresh the app to try to reconnect and now the app got deleted off my phone. Trying to redownload and it won’t let me, what a waste..JamjamlylaVersion: 1.2.4

HmmI am not able to connect my lights to the app for some reason, when I went to the website, it was in Japanese or another Language, and I do not know that..CarterpetersonVersion: 1.1.5

It won’t connectI only give one star I’m not a Karen or anything but it wont connect to my lights and ever since I got the app it never really worked but it does for my sister and my mom and I don’t understand and it gets on my nerves.Rebekah kenleyVersion: 1.3.1

Stopped workingWorked fine for the first 2-3 months but won’t connect anymore. Missed the old app these lights used to use.JensenKyleVersion: 1.2.8

Music doesn’t workThe lights are cool, and the features but the one feature I bought these lights for doesn’t work. Music doesn’t sync.QueenLalaBeeVersion: 1.2.4

After iOS 16.4.1 update, lost Bluetooth pairingAfter updating iPhone 14 Pro Max to iOS 16.4.1 , I’ve lost pairing with both lights. I’ve tried rebooting iPhone, disconnected light strip usb power , any sequence in between to no avail. The light strips showing as unpaired in the app, trying to pair them failing, nothing can be done… is it Apple or your device? Led lights are DAYBETTER Led Lights 12.5”.Retirement_Fun_2013Version: 1.2.8

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