Universal Remote TV Control Customer Service

Universal Remote TV Control Positive Reviews

What are the different subscriptions?I’ve finally gotten your app to work. It took about 2 weeks before it automatically found my TV. I’d have to reboot app, unplug TV, turn it on and off several times each nite to use the app. It would eventually find it but it was a pain until suddenly it automatically worked. I have no idea what changed. I would like to change to a more economical subscription but I don’t know when to change. On the day it renews? But it says I have to cancel 24 hrs before. I don’t want to be charged twice. Also, what is the difference between all your subscriptions? There’s no explanations. I have the TV Remote Control - 1 week Pro. That’s what I’d like to keep for less than $28/month. That’s what I’ve paid you already. But there’s all these Universal TV Remote plans that see to be different from what I have now. Could you please explain the difference in the plans? $28/month is a lot of money for a remote..KiraScurroVersion: 1.15

Remote out of controlI bought a tu8000fx. 43 inch around pandemic time. We’ll my controller went south. It started acting up, so I replaced the batteries put brand new Dora sells it in the thing went haywire. I haven’t been able to control my TV for two days. Can’t get anywhere. I can’t go to anything can’t click on. It’s just a nightmare and my buddy has one of the download for Samsung TV and it’s a nightmare too but this app is super easy. The only thing I have a problem with this is the touchpad and get in the movie to play but I just tap on it a few times you’ll figure it out very easy to use..FRC128Version: 1.15

I lost my remote! This is a life saver!So my dog chewed my remote up then my daughter smashed it almost a year later and it had been going through the usual wear and tear of crotch goblins and doggos with zoomies ya knowww Anywyas I was so upset because I thought “now I have to wait over a week for a remote and this is to my main tv 😅” WRONG! This app saved my life with two hectic kids and this is the first app I’ve spontaneously downloaded and it actually worked! Only down side is maybe make a monthly subscription or yearly? Weekly is a bit much for someone who only gets paid bi weekly or monthly. Or someone like me who pays bills in bulk..AsheylonVersion: 1.15

New TCL TVI’m really enjoying my new Google TV I’ve only had it. It’ll be a week tomorrow. I was just changing and wanting a bigger television in my Entertainment Room. Wow, wow I was saying that I wanted another Vizio or LG TV, when I went to purchase the NEW TV, the guy who was in the television department, suggested I go with him and look at the two different televisions. Soon as I walked up to the Vizio and the Google TV, I was immediately impressed the vivid colors in the picture quality. he showed me how easy it was to set up the Fire Stick, that my local Internet provider. Very easy to set up and connect..Jwk29Version: 1.22

Very usefulI had some problems because I have 3 TVs. and sometimes the remote will move from one to the other snd I will have to choose again what Tv I was using. I recommend to anybody, it word just like the remote. Actually it works better than the remote that came with the Tv.I will use you any time I loose my remote which is quite often. Excellent job I am 78 years old and had no problem find it or using. I have seen a lot in my life and I can discern a good product..OBlueoscarscarVersion: 1.19

Wish it worked betterI like this app but there are several concerns: The “center” enter button does not work once a channel has been selected using the up/down arrows, requiting the user to go to the touchpad and use the mouse cursor to select the channel. When the tv is turned off using the app, the app, you cannot turn the tv back on using the app. It appears the app is dropping the connection and it endlessly spirals while trying to connect to the “disconnected device” - requiring the user to have to turn on the tv manually using the power button on the tv. Once the tv powers on, the app reconnects..Jean d’ArcVersion: 1.15

False AdvertisingGood morning, Yesterday, I downloaded the App because I misplaced my remote. I couldn't use the app without setting up a subscription, but it said a 3-day free trial, so I did. The remote wasn’t working on my tv, so I went to cancel my subscription to see that my card had been charged immediately. This is a false advertisement. I wouldn't say I like being tricked. Please let me know how to resolve this situation. I need this reversed because my card wasn't supposed to be charged until after my free trial..GivelifeVersion: 1.15

Love this !!!If nothing else, this app allows me to get rid of my BULKY Blue Tooth Keyboard for typing in search fields in numerous (not all) Streaming Services. However, this APP is NOT useful if you LOSE or misplace your TV 📺 Remote Control 📱as your Television must be turned ON manually (or via your TV remote) EACH time for in order for this APP to connect to your TV. With all of that being said, I absolutely love the format, an interface of this app APP. If I could, I would say my true rating would be 4.9 stars ⭐️.EddieKewlVersion: 1.16

Phone remoteI’ve really enjoyed this for the short time that I’ve been active the pros are I usually have my phone with me and so it’s really nice to use it to control the TV as well however, the con is that I have to have a remote in order to allow my phoneto work with the TV so I can’t just turn on the TV with my phone. I have to turn it on with a remote and then allow my phone to control the TV. It would be nice if that were not the case..BadskymanVersion: 1.22

It works but..Not works?I used the app cause I was bored and I needed to use my tv, I lost the remote’s battery’s and didn’t have any spear. So I used the app, it connected to the living room Tv, but not my bedroom? It connected yet it didn’t do anything to the screen, when I had the remote for my bedroom tv it worked, but the app didn’t? The app overall is super amazing!.EpmtzVersion: 1.15

App remoteGreat app easy to use and easy to navigate. I will say that having the subscription set for 6.99 a week as the default is kinda slimy, but other than that great app there are two different options on the subscription and are way better than 6.99 a week lol..Joe blow 99Version: 1.15

Satisfaction Guaranteed 😇I’m too happy with the results of this app!!! Our remote was broken when someone big stepped on it, I’m talking big as a house big 😫 …anyway we thought let’s see if there’s an app we can use and found this one 🙌🏾So convenient and easy to use! Download this PERIOD !!!😌😂.JT510Version: 1.22

Lost remoteBeen looking for over half hour for our tv remote and trying to stay calm. Found this app and it worked immediately. Until the remote is in our hands we will be using this amazing app. Literally One step and it worked!!!!!!.V0lcom_spinVersion: 1.14

Exotic but practical.So I’m not only a fan of this product but I would go as far to say it’s the best product on the market baby!!! The only little bell and or whistle that would make it better would be able to page if you misplaced your remote..Nipzy peepsVersion: 1.21

Universal RemoteI am amazed at how easy this was to install! I have chosen others in the past for other TVs with much slower results. This time I looked before how many times it has been installed. That being said let that help you make your decision on any App. (VIZEO 2022 Smart TV)..TlvestVersion: 1.15

EggyI got the smart bar for my husbands birthday. It has been almost one year now. I can say I wish I had never bought it a year ago. It is one of the worst buys I have ever made the sound bar only works part time don’t waste your money.Peggy L KunkelVersion: 1.3

AwesomeI had downloaded like 6 other apps to turn on my roommates tv because my kids misplaced the remote and no other app was easy and connected fast! I was really satisfied and still using this app!.MmbabymmrVersion: 1.15

To slowTo slow to connect to the device it takes long needs to be improved.Apparently slowVersion: 1.15

SpencerThe I have to be in a car to go get the kids and I don’t have a ride home to get the car and then I’ll come home to get you so you don’t need me there I can come back and pick up my stuff..Skyfee nguanyiVersion: 1.15

Monthly fee?LoL look a remote app for my tv is great but to have a Monthly fee of $7 is ridiculous. I wouldn’t mind a ONE TIME fee but recurring. Yeah no sorry not worth it. I don’t know if this works or not because when it popped up about a monthly fee I Immediately uninstalled it. So I will give it a 3 only because it’s the half way point in stars. Sorry but NOPE!.DarkGhost058Version: 1.15

This is a good appI recently terminated my cable service and have to return the remote. I couldn’t find the remote to the tv. The app is very user friendly and you can do every from one device.RtemjeVersion: 1.15

Perfect remoteThis help me so much my back went out and my remote is small is loose it and with this application I’ll never loose because it’s on my phone 📱 thank you 🙏🏻 love this you gotta get it people….Mrjuarez building inspectorVersion: 1.22

Just look at real reviewsJust by sorting through the bot reviews from the real ones u can tell this app is terrible…i only downloaded this app nd rated it 5 stars to warn others.Iarry,1321Version: 1.15

Have to have WiFi accessYou must be on same network. No way to setup WiFi using this app. Also you must pay to use on day 4..&&kevin"Version: 1.22

Great remoteNeeded this for navigating STB on Smart Tv. Works great but cannot get the Netflix/YouTube shortcut to work..Millaz2020Version: 1.19

I would like to pair my channels on my phone to my TVIf my phone can be paired with my TV, that would really make a big difference.Con-shayVersion: 1.22

HelpNeed help ?.XxNedVersion: 1.22

RemoteIt’s ok.2kookumVersion: 1.22

Are stick remote appWorked great for two or 3 days!Then, of course, as soon as it charged me for the week, it won’t work.Gibber 10Version: 1.22

YesYes.Eric NiquayVersion: 1.22

Roku remoteWorks well.SmurfFarmVersion: 1.15

Works fineGreat simple application if your remote’s batteries die!.MartyMcFreeVersion: 1.18

Downloaded the wrong appTurns out I downloaded a second app and was using the wrong app and that is why it didn’t work. So weird..JoelVinkleVersion: 1.15

RemoteThis is awesome to use.John Francis 1Version: 1.15

Sa marche pasSa marche pas.Perle.sacréVersion: 1.15

FunFun this is so funny.SsssbnnhvVersion: 1.15

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Universal Remote TV Control Negative Reviews

Lg oled not workingI just wanted to try the TV Remote to see if it worked. I had to pay for subscription now it doesn’t work and now I’m stuck dealing with them to try to get rid of my subscription. I find these things to be Uber annoying I wish people would just understand that maybe you want to connect to see if it works and then you’re happy to pay for a subscription but now I’m stuck with the opposite side of this being charged for something that won’t work won’t connect my TV and I can’t even manage to make it work. All it is is just a giant frustration of them ripping me off don’t buy this move on go find something where it’s free and then use it and then when it works then they can charge you for it.Dank619$Version: 1.22

I expected better 😐I lost my remote and i was looking for a good remote to replace so i can use my tv and i saw this app and im so mad at my self that i downloaded it just to use the REMOTE I NEED TO PAY $26/MONTH!!?!!?!! if i want to connect i need to pay this app is just pay pay pay if your someone who would like to spend their lifsavings on a remote app download it but im just going to buy a 2nd remote at target rather than THIS APP!!!! cant people make like a free remote app or something anyways i have better things to do than pay pay pay and stress stress stress so take my advice and make it free or cheaper HOPE this was usefull to you CHAO!!!.GyenaroVersion: 1.15

Why?I’d like to know why anyone would even be tempted to pay for any kind of subscription to this app? The only valid reason I could think of is if someone is prone to losing remotes often. Even then, it’s a bit of a stretch in my opinion. Physical remotes are a one-time purchase from anywhere between $5-$15. If it’s really that much of an issue, then buy a physical remote when you need, and eventually you’ll have enough remotes that it will never be a problem again, plus you’ll be saving money in the long run. Please stop supporting useless products with your wallet, it just entices companies to put more worthless junk out..Snathan13Version: 1.20

What’s the pointSo my remote isn’t working I’ve tried everything so I decided to download this app. For some reason my On/Off button on my tv isn’t working either. Somehow I pressed really hard and my tv finally came on but after that it isn’t working again. I get on the app to connect it to start using it and then the “give permission” option pops up on my tv 🙄 how am I supposed to use the app if I can’t press give permission on my tv 🤦🏾‍♀️ If I could give permission on my tv with my remote what the heck I need the app for I mean that is pointless. I can’t even rate the app because I can’t even use the dang thing.NaeBae92Version: 1.6

What a scamI see an Instagram ad that shows someone playing two videos at once on their TV—changing the size of each video, changing the volume of each video, and making It seem seamless and easy. First, the user can’t do a dang thing unless you buy a subscription. They do give three days free. I only needed 5 minutes to see that this was an overpriced remote. If you need to turn your tv on, turn the channels, and adjust the volume, you are in luck. If you want to cast multiple videos at once to your TV, like the Instagram ad? That’s not going to happen..KsBillsFanVersion: 1.15

Don’t download this appThis is the worst app! I recently downloaded this app thinking it would be great. Unfortunately i was wrong, when i tried using the app it was slow and didn’t work. It also had me sign up for a subscription before I could even test the app out ( should’ve been a automatic red flag ). When it wasn’t working, I cancelled my subscription without any worries of my card being charged . 3 days later the app still charged my card even after not using the app for more than a day. I am highly upset and I want a refund!.Chloemarie!Version: 1.15

Why pay for this app???I have to say I didn’t even get past Payments scream. I’ve never heard of paying a yearly price for remote, when you can get a very nice remote at a store for one price and that’s it and It. I can see a 1 time charge for this app, but not every year! If I can’t find my remote, I guess I just won’t be watching tv until I find it. I guess that makes me old school. This old school guy likes things that make sense, and nothing about this app makes sense! I just kept it long enough to right a review and then deleted it!.Taggartmj71Version: 1.15

I want my refund!I was testing out the remote, it wasn’t too compatible with my tv so i cancelled my free trial subscription through the app store since the app won’t let me unsubscribe from within it, and i STILL got charged. quite frankly, i’m irritated. and i want my refund because i didn’t use it except for the first day. i even reached out to their support team since they said to reach out to their email to other reviews like mine, and 5 days later, there’s still no reply. so here i am on here instead. i want my refund. period..Indie.kayVersion: 1.22

Cannot use phone remoteWhen I first installed the Roku app to my phone it worked great at $6.99 a week. After two months a different icon appeared on my phone and the original would not work. I was directed to purchase a yearly subscription and now I cannot access anything anymore. There are no phone numbers to call or any information that I can use to make my tv work. I have had this new remote icon since June and I would go to another room to watch tv I want my money back it info on how to access my tcv.$$$hunterVersion: 1.15

Took money during free trialThere is a 3 day free trial and after that it’s 6.99 per week. Upon subscribing to start the free trial it immediately took 8.99. I cancelled the subscription right after and it said I’d still be able to use the free trial for the 3 days, well I was unable to without subscribing again. Seems like a scam. Edit: No, I’ve never had this app, I did not subscribe to anything other than the free trial, and no I did not cancel too late. Everything explained above happened within 2 mins of downloading this app..Tell it like it is 1986Version: 1.22

How to cancelFor everyone who like me was freaking out over the ridiculous payment for an app that didn’t even I work I have a solution. Go into setting on iPhone and at the very top it should say your name, Apple ID, iCloud, media and purchased click on that. Than under where it’s how u pay like master card or what ever it is it should say subscription. Click that and it should bring this app up and than click end free trial. I hope this got out to the right people and I hope it helped..Dragon_slayer-_-420-_-69Version: 1.6

Zero Stars!!!!No where did I read there was a cost to this until I downloaded and opened the app up. 3 free days and then $6.99 each week!!! I could buy three, maybe four universal remotes for that price, each month. Some people might be willing to pay that but to me that’s a total waste of money. If you have that kind of money to waste, just send me the money and I’ll fly out to your place and change the channel for you. In case I need to say it, I deleted the app!!.Dissatisfied 2023Version: 1.15

Canceled my subscription and still being chargedI canceled the subscription via email the same day I downloaded the app and just recently noticed that I’m still being charged! It is a whole scam and a half. DO NOT GET THIS APP! Update: I received a response from the developer of the app and told to send an email regarding the issue. I’ve already sent two emails regarding the problem with no resolution to the issue. I reached out to Apple to dispute the charges and received a full refund..HHogan2012Version: 1.15

Slow to connect each timeStruggling to get the app to work on tv- takes 5+ mins to be able to use as it has to reconnect to tv each time. Have completely lost connection to tv I’m trying to use it on now. Also- can’t adjust volume with remote on the tv for some reason. Still waiting to hear back from customer service question sent in days ago..-KMSVersion: 1.22

Scam/shamI had to get the subscription but luckily you had three days free and the bad thing is on the second day I wasn’t even able to use it. Some thing popped up saying half price off and it wouldn’t let me get back into the app so free three days went out the window so I uninstalled the app and reinstalled it and then I tried to restore the purchase for the three days it said no purchases so this app is a scam. It’s a sham I would even mess with it..Fericnc88Version: 1.22

Craziest rip off!In your App ad you even say ‘if your remote goes missing’ well mine didn’t go missing but my Golden retriever chewed it to pieces- it’s my main TV and didn’t want to wait for new one to be delivered- I purchased the AP but before I can use the App to control the TV- the directions required me to use a remote to approve the App having control! So, I can’t approve- if I had a remote to use to accept the App linking to my TV- I would not need the App! Duh!.1234plVersion: 1.22

Doesn’t stay connectedVery easy and convenient to use when it functions properly, but it doesn’t stay connected. I have to keep restarting my tv and the app constantly to connect together. It’s pretty annoying being stuck on a channel/app. Especially after purchasing a subscription. At this point I wouldn’t recommend until they fix a bug or something..TheMinnesotanVersion: 1.22

Horrible do not download !It never connects to my tv even though it pops up as the only device to be connected too. I constantly have to remove the app from my phone unplug my tv and then download the app again and sometimes that doesn’t work either. And yes I pay for it so not sure why I have this problem everyday but I rather replace my remote how ever many times I need to them to down load this app.StormyDream23Version: 1.17

Get The Real Deal.If these types of apps would give you a real free trial, it’d make a big difference. Don’t give me a 3days to a week. You know how many time I use these types of apps? Once every few months. I guarantee more people would spend the money if it were a one time purchase. Sad how there’s no reliable apps these days. For this instance in particular, I bought a new remote for 2$ online. Don’t waste your time and money..Romy PooVersion: 1.15

Makes no sense.Why should I have to pay a weekly/monthly/yearly subscription for a universal remote when I could just go to the store and make a one time purchase on a universal remote? As far as I could tell there is absolutely nothing you can do in the app without paying a subscription. I can’t pair it to my tv or press a single button with out the subscription screen popping up. Do better!.Piglet0524Version: 1.15

Can’t stopBe really carefully touching anything in this app! I was looking at all the info and hit purchase without realizing it. That’s my bad. Can’t find a way to end the subscription. Reached out to the company for help. They denied a way to help me disconnect. I had to put a different payment method on my account and stop that card to end them taking monthly payments from me. Very poor customer service once they have you paying..BombboooohVersion: 1.15

How to Cancel???I downloaded the app because my remote went down and the only way to allow the app to be used on your tv… is by access from the tv remote?? Very confused, if I had my remote, why would I need this app??? So now I’m tryin to delete the subscription before I get charged after this “free trial” and there is nowhere to do so.. How do I delete the app and not be charged?? I literally downloaded the app about 10 min ago...JshsjdhdjdndVersion: 1.15

Does not work!!I have had the app for an hour already and does not work! I have tried to connect when the tv is on and off. It see the tv and says it’s connected, but I can’t even control volume. If you read some of the other comments they are poor but high star rating. It’s a scam, with an automated answering system. Everyone who has complained has received the exact same message..His wife’s boyfriendVersion: 1.15

Doesn’t workThis remote app simply doesn’t work, It takes forever to connect to your tv, sometimes not connecting at all and when it eventually does connect there is only a small chance that any of the buttons will work, further still if the stars align and the remote starts working you have to repeat the process every time you turn your tv on.PeustowVersion: 1.15

Mr I don’t work!Please remove me from any and all requirements and agreements that you slowly get someone attached to as I do not wish to attempt use with not any of your apps and or any devices except that’s shared with the public as would not be private and no way to determine who ordered and or uses a paid app. I wish to terminate any and all agreements same day I tried your app that doesn’t work! Thanks and farewell.Mobbs1Version: 1.15

Does not work very wellIt does not stay connected, which is very disappointing since you have to pay for this to work. It is a poor remote when you try to connect and it disconnects and you have to reconnect again and it kicks off what you are watching. Need to figure it out because it is not ok to charge for something that is not worth it..Hdtv93748Version: 1.22

Don’t waste your moneyI needed it to turn my TV off and on as my TV has no on off buttons. It will not turn my TV off and on. Half the time it won’t even change the channel. I would really like my money back..FrogthischitVersion: 1.17

If it’s universal why does it only have amazon firestickI said what i needed to say.XXBlcssomXxVersion: 1.17

Useless appIt’s a waste of money doesn’t work most of the time always have to disconnect and reconnect can’t even find a tv 4 feet from a cell phone terrible app.Pistol2112Version: 1.16

Bad serviceI need you to cancel your service now!!! They just steal my money and don't even work. stop.Babie MontielVersion: 1.16

Expensive.Should be a one time purchase! Way too expensive!.Concerned Citizens 2021Version: 1.1

Desire to unsubscribePlease provide a far more obvious way to cancel this apps subscription. Thank you.Squid words language453263Version: 1.22

Don’t fall for “free” trialTook money from my account the second I downloaded it. 3 day free trial? Whats free about that?! If I could give it negative stars I would. It didn’t even work for the intended use, or I would have took the $20 charge!.MissMinnie88Version: 1.22

Difficult to cancelDifficult to figure out how to cancel. The “contact us” link doesn’t work also..GrbacerVersion: 1.22

Not workingDownloaded and not working.AlwynantoVersion: 1.22

DisappointingIt never connected to my TV even when my TV showed on the app..CarmipegoVersion: 1.22

Don't waste moneyRidiculously expensive (36$ per month? What the heck were you thinking?), and terrible UI..KshtpVersion: 1.22

Doesn’t work with Vizio TVDoesn’t work with Vizio TV.FazilenkoVersion: 1.22

YouSucked.Sexiest69Version: 1.22

Poor quality High priceDon’t do it. There are so many universal apps on the market that are not a annual subscription and they work better..Mistos & Snook a lookeVersion: 1.22

Not worth itToo much money for what you get.Rusty 1979Version: 1.22

ConnectionHave a hard time connecting.Snowflake8737Version: 1.22

Billed for free trialWhy did I get billed for a free trial instantly ? Scam.L.L..ksdkdkdVersion: 1.22

Don’t waste your timeSigned up for a trial and they still charged me. What a scam..JaaaaaycVersion: 1.22

$520 a year lol can buy 2 new tvs for that. LolWhy would anyone spend $520 a year? $9.99 for the year max. Goodbye.STACINSKIVersion: 1.22

ArkDemande un code pour jumeler et sa écris erreur… pourtant j’ai écris le meme code et meme en régénérant le code sa ne fonctionne toujours pas.FugulieVersion: 1.20

Can’t cancel cc as easy as it states.Contact me to cancel my cc. Just downloaded today and it’s not working. So delete and cancel my cc information.JoshljjVersion: 1.19

Not workingNot working for fire tv.Dhillon989Version: 1.19

ScamStarted charging me $10 every two weeks and I haven’t even used this app, no confirmation of purchase either. Also charged both my debit and my credit so I was getting double charged for one app.. Total scam don’t download this app, I had to “report a problem” in the apple app store and they refunded $90 worth of charges no questions asked..PeterFokasVersion: 1.18

HorribleIt just doesn’t connect to my tv my normal remote broke and I’ve just not been able to turn my tv off huge waste of electricity and this is just not connecting please FIX IT.Mickey mouses wifeVersion: 1.16

Can’t connectWon’t let me connect through the phone. Says I need to use my Tv remote to allow permission. I don’t have one!!! That’s why I’m using this app..Football chrisVersion: 1.16

Just stoppedIt stopped working after 3 days and I paid for a month..Valpa 2909Version: 1.15

Does not workDoesn’t work on my Vizio tv.123ashley01Version: 1.15

Doesn’t appear to work!Can not seem to get the application to work with the Rogers Ignite Cable Set-Top box and my RCA 40” smart TV at all!.Ric.stevensonVersion: 1.15

Free scamScamming poeple.NuatshellVersion: 1.15

Free TrialMeans we try it Free without paying then we decide if it’s good then we pay😌.Flodia14Version: 1.15

$8.99 a week 😂8.99 a week to have a remote for a tv….MikyGueVersion: 1.15

Nice greed, I couldn’t delete it fast enoughI started the trial at 12:15, and deleted it by 12:20 This is another example of a vendor offering subscriptions for their products, this have to stop. There is absolutely no reason to have this app as a subscription.Wilpol meisterVersion: 1.15

Subscription for a remote???I can buy a universal remote for less than a 1 month subscription to this. Uninstalled..Jason.ohalloranVersion: 1.15

Montly fees, are you serious?Who’s enough crazy to pay 9$/month for this??? You can purchase about 5 « all in one » real remote for the hundred box they’ll charge a year!!!!!.Sizza64Version: 1.15

Expensive and not helpfulCan’t unsubscribe can’t contact anyone on the app can’t use anything unless you already pay to use it.Sebastian Ferguson213Version: 1.15

AwfulNo stars.AamlagaceVersion: 1.15

ScamFree really at 8.99 a month.Blaster toonVersion: 1.15

No goodTv shows up in add screen and connects but remote will not work.Koobs101Version: 1.15

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