Navy Federal GO Prepaid Customer Service

Navy Federal GO Prepaid Positive Reviews

Ok nowLet me say I was having the same issues as everyone else. However I figured the issue out. Even though you already set up an account prior to receiving your card, after I activated my card I had to recreate a mobile account. Now the app works great and I was able to set up Face ID and a passcode..Sha223Version: 1.16.11

Good but… notThis app is good for kids that are starting for a debit card. However the wait time for something’s are absurdly long. Just know that you might have to wait a while for a e-mail confirmation..TRONYBOY27Version: 1.16.11

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 1.18.1

Navy Federal GO Prepaid Negative Reviews

Customer service reps don’t even knowThe customer service reps don’t even know what is going on anymore. I have been calling in for months, since the initial release in March, and have gotten zero help or answers. This last time I called, I finally got an honest rep who literally said “None of us know what is going on, they won’t tell us anything, we learn about all the issues when the customers call in. There is no timeframe for fixing anything.” I am furious. Navy Federal marketed this program as a BUDGETING TOOL. So that’s what we use it as! And now we are screwed because we can’t budget properly anymore, and I’m about to switch back to good hard CASH because this entire program is just one giant joke on all of us to get us to abandon ship and use credit cards instead so the bank makes more money off of it. After 8 months of ZERO FIXES since the release, I’m convinced that’s what they want - for us to stop using this program so they can make more money off of credit usage. Screw you, Navy Federal..SarahTing123Version: 1.16.11

Mobile App not workingHorrible App. They need to read the reviews, listen to feedback from customer calls and make some changes with the service and team members. When trying to log into the app, I kept getting kicked out to the main screen to either create an account or activate my card. I called and was transferred to someone in the “apps” department. Juan had NO CLUE on what to do or say. After explaining my issue, his next response was to ask for my card number and name on card. I asked him why, and he responded that he was going to tell me my current balance and recent transactions. I DIDNT CALL YOU FOR THAT!!! I wanted to know what was going on my access to the app, the main purpose of having the app was for convenience of not having to call someone. He then responded that he didn’t know, he will submit a ticket to have someone reach out in 3-5 days. WHAT?!?! Soooo who are you again Juan, what department is this again?!?! Make it make sense Navy Federal….Toiyah757Version: 1.16.11

Terrible AppThis app is horrible. If you need to ensure you can load money on your card or to other people on your card timely, this is not a card for you. The app doesn’t always operate correctly so you will need to call customer service to load money. Before loading the money for you, customer service will always ask you the same questions like you’re a first-time user and do not know how to use the app. Hopefully you will get an experienced representative who will load the funds for you with five minutes. If not, you may spend 30 minutes with a representative who will then need the help of a supervisor who will load the money in two minutes. If tech support to determine why the app is not working properly, be prepared to wait 3-5 days for tech support to get back with you..TippyTimeLiarVersion: 1.16.11

Designed by drunken monkeysThis has to be the worst app ever designed. It is not easy to use. It is not intuitive. It is barely functional! It makes ZERO sense! The biometric login function is useless, because it constantly expires, requiring you to enter your password. THEN! …when you do get logged in, and go to reenable biometric login, it requires your password a second time! WHY????? It I was able to login to the app, using the password, what benefit is there to making me enter it again, to turn on biometrics????? Do you seriously think I hacked the password the first time, then forgot what it was???? On top of that, the app is bot convenient, in the least. Even if you save a credit or debit card, to recharge the GO card, you ALWAYS have to enter the CVV to add money to the card. That means EVERY stinkin’ time, you have to get your card, to reload money!!! Again, WHY???????. What is the point of saving the card information if I have to grab the card EVERY STINKING TIME, to get the CVV. To say that the morons who designed this app are drunken monkeys is a kindness and a gross understatement!.NuZooRevueVersion: 1.16.11

Do Not Waste Your TimeThis is the single worst banking product I’ve ever used in my life. I wish I would have read the reviews before getting it. Everything about this program is more difficult than it needs to be and the “ease” of use they tout when you sign up is nowhere to be found. The customer service is completely worthless, if you could even say it exists, which would be stretch. The whole reason I got this account was so I could get multiple cards in my family’s names and I can’t even do that. This product is absolutely pathetic, please please please do not waste your time and sanity with navy fed go prepaid. Worthless..Yo_lanaVersion: 1.16.11

Worst app I have!I would give it “0” stars if I could - if you don’t have to get this card, Don’t!!! I have been asking for assistance with my app issues since April to be able to use the app and no one can help me. Some have tried, I have spent hours trying to get it to work, but no one knows how to fix the problem. I keep getting told I will get assistance all the times I call in and it never happens. I will continue to give the poor rating the company deserves on this and will encourage others to do the same. They need to fix this quickly and do right by their customers! Stop with the excuses and unfulfilled promises to fix..Heather s. BristowVersion: 1.16.10

Missing Multiple card featureNew app requires that a mobile account be setup using my phone number/email address. This is ok but makes it impossible to add multiple cards. When trying to add a second card it tells me the phone number is already in use the multi card feature could be added inside the mobile login account on the screen where you go to select the card you want to fund. This way all the cards are in the same place. And also please add the nickname feature. It makes it easier to identify the cards. Needs a fix soon. Thanks..NevareviewerVersion: 1.0

Confusing app. And customer service rep.I got the Go Prepaid card to send money to my mom a few years ago. Since I down loaded this app to send monthly allowances it has worked 3 times. Every other time I spend a good 30 min troubleshooting before I give up and call the customer service center, I tell them my issue and every time they can’t fix it but say it will be resolved in the near future, like I mentioned before it has not been solved in almost 3 years later. What a nightmare. It always ends up with me asking the rep to make the transfer for me. What is the point of this app..Flush this App down the toiletVersion: 1.16.11

HorribleThe old app was MUCH better. The app allows me to register the card, create an account then once I do that it constantly takes me back to the beginning screen basically getting NOWHERE. I spent two hours with two reps all to still get no help and no where at the time I was told there have been no reports of trouble with the app all for me to receive a call 3 days later from NFCU stating there is issues with it and they don’t have a timeframe when it will be fixed. What? Isn’t the transition date to switch over March 15. That’s around the corner this was just a bad move for NFCU in my opinion.Shae12-21Version: 1.0

Worse than the previous app!I’m perplexed how NFCU could launch a “new & improved” Go Prepaid card and app and there be so many hiccups in the transition. After many emails and texts explaining when and how the transition was supposed to work, when it came time for the old card to be replaced the old card took forever to be zeroed out and after successfully downloading the new app, activating the new card and funding it, the app said my PIN/Password had expired after two weeks and have been unable to get into it since. Hope they are able to fix this..Arcman85Version: 1.16.8

Bad customer service and shippingPaid for expedited shipping. Received no tracking number and instead of 2-3 business days, it takes 4-5 for the extra $10 they charge. I hope the card works when I finally get it since they took the money immediately but can’t tell me when it will get here. Don’t waste your money and they don’t have the tracking either. They can’t tell you that. Never had a problem with the bank. This is really bringing their service down. Customer service was absolutely useless..CandicemilbVersion: 1.16.11

Not goodThis app is in need of work. My husband and I each have our own cards but we can’t use the same email address for the account, and currently the app is treating him like a child. It won’t let him “load funds” - only “request funds.” I was on the phone with customer service and they were friendly, but didn’t solve the problem and then the system hung up on me. There are also several layers of logging in when setting up the account that just seem unnecessary. Kind of don’t want to keep using this until it’s improved..SaraneedsanicknameVersion: 1.16.8

Frustrating AppThis new app needs lots of help. I spent 40 minutes on customer service, with two reps who could not help. I was able to create a log in as an account holder to load funds, but my 14 year old was not able to create an app account as a card holder because she was not 18. Isn’t the Go Prepaid card for teens? Thy should be able to use an app to check their balance. The old app for BUXX was so much easier for us both to use. I expected so much more from NFCU. Also, Face ID does not work on iPhone 12. I hope they fix these issues soon..CRHW1Version: 1.0

This is a horrible excuse for an appNow and then for an unknown reason the app will not open on my phone. I check my account on the computer and all good. I bite the bullet and call customer service. They say all is well and to change password and user name??? Then try reloading app. Must be their standard script! I check app on another phone in family and theirs works. After not trying my app for 3 hours, suddenly all is well. Not what I need awY from home and need to load money. NEEDS WORK AND ANYONE CAN SAY REDO EVERYTHING AND START OVER! Not reliable!.FkjbioyykhVersion: 1.16.11

Garbage excuse of an appI agree with everyone else about this stupid app, I think after a certain amount of times you log in to the app it just gives up on you and doesn’t let you log in anymore. What is the point of making a separate app for a prepaid card if the developers are just gonna stop updating it at a certain point. Whoever made this app should get fired and also go back to school and relearn comp sci because they can’t do a bug fix which could possibly be the easiest fix ever..LionPizzaChickenVersion: 1.16.11

Very disappointed and frustratedThis new app is absolutely useless! Neither myself or my son can gain access to our accounts (as the notification boasted about us being able to use our old login information for the new app). Every time we try to “create a member account” if takes us through the same prompts, only to return us to the main page with no successful outcome. I have now been on hold for 30 minutes and still waiting for a rep to get on the line to help me..LuvofchairVersion: 1.16.8

Facial recognitionIt makes no since that I repeatedly have to continue to set up my facial recognition, my face doesn’t change. Imagine developers if every few weeks you had to do this with your iPhone. Get better. Go back to tech school and learn how to make a better app. This technology can’t be that tough literally 80% of my apps use facial recognition. I agree with other reviewers, this is an underwhelming product for the power-house NFCU. But I bet the CEOs have no clue how bad a product they represent..Kn33cVersion: 1.16.11

New Look Is Nice, But I amiss Old FunctionalityThe largest concern I have right now is that my family has several cards, and under the previous app we used to be able to choose which account we wanted to login for. The update looks pretty but forces me to only associate the mobile account with one card. If they could bring back multi-card functionality back, this would probably be the perfect app. Hope they listen..Just_Call_Me_GilVersion: 1.0

Too complicated - useless for meI have 4 NFCU prepaid cards. We used one account with 2 cards to share the funding for Gas now we can’t do that. We have 2 separate cards and 2 separate accounts and can’t share the funding I add to it. I gave both my teens a Buxx card to deposit their allowance and the app requires me to make a new account. This is so complicated. I would like to use one account with multiple cards. I’ve closed 2 cards and might just need to close the other 2 if this doesn’t get fixed..Mestiza8080Version: 1.16.8

Invalid app and cardUnable to view information on app, reps do not know why i can’t log into app using phone or email. Reset password and still unable to log into app. Rep doesn’t know what the app should look like but tries to explain the name and GO. This card doesn’t work at times when using at stores which is embarrassing. Fix it or discontinue the pre paid card. Why is this card not linked to bank account to regulate. I have funds on the card..Ressie75Version: 1.16.11

Cannot add multiple cards. Would rate a zero if I couldI hate this app. With the old app I was to add multiple cards. If you try to add your new cards to the old app, it will put you under BUXX. You can not load money that way. You have to "request" money. Call to get help. Rep didn't know how to fix the problem and tried to get a supervisor to help. Waited 45 minutes to no avail. I hung up. I can't put money on my second card. Highly disappointed with the app. Would rate it a zero if I could..TYE1Version: 1.16.8

Very frustratedI have no idea how well the app works because I cannot login. I spent 30 mins last night trying this and was able to activate the card on the website and login to the website, but not the app. I spent 35 mins on the phone with customer service to no avail. He transferred me to the app people and I have been listening to the hold music for almost 20 mins. There’s no announcement of how long the wait is. Going to give up in five more mins. This is awful..M profVersion: 1.16.8

Mobile App IssuesI must say I am thoroughly disappointed with this new app. I am still waiting on them to help me with my mobile app issues. Also when you call, there is not an option to load funds on your card like the old way. I’ve highly recommend Navy Go card to so many people. With all the issues I’ve been having, I honestly regret it. I hope you all SERIOUSLY get these errors worked out, very frustrating and a great inconvenience..K2003estyeobyVersion: 1.16.10

Would give it 0 stars if I couldI…can…never…login using this app. I would give it zero stars if I could. My credentials never work. I always have to use the website. The app is useless and needs an update. It is obvious that they don’t read these comments otherwise, they would have updated the app. I am going to close this account and just use my Amex Serve. Even though I run the risk of some companies not taking Amex, at least their app works..88USMCVersion: 1.16.11

It’s March 17th still can’t sign into the appI was Visa Buxx card customer and just like the other reviewers I can’t create a Go prepaid mobile account as an account owner or card holder. I keep getting kicked back to the main screen. I am able to log in from the website but no luck with mobile app. I have called support twice and still no resolution. I have been a NFCU member for a long time and I have never had this type of experience for any of my banking needs..B.BehnamVersion: 1.16.8

If u have multiple cards ur screwedWe love the go prepaid cards because we use the “envelope method.” This allows us to place money on cards for certain things and not interfere with our regular account. When the new cards came out, we were no longer able to use more than one card. It messed us up. U can add one card to the app, but u have to call in to the automated system to do anything with the other cards. Please fix this NFCU..MrswomVersion: 1.16.8

Awful AppEvery time I try to log in, I have to create a new password. Then after creating the new password it says my information is incorrect. I’m now completely locked out and can not even log in. The customer service is useless and could not help. I am a huge fan of Navy Federal and this is really sad they put their name on this product. If anyone reads this review and is able to help, please let me know..JBeck0809Version: 1.16.11

App crashes oftenLove the idea of keeping funds separate on prepaid cards to manage spending and cash flow each month. I do NOT love the app crashing or not logging into my account. Renders everything useless if you can’t check your accounts and manage everything when you need to. PLEASE FIX BUGS AND APP CRASHING or I’ll have to find another way to manage money. PLEASE!.LTbrgVersion: 1.16.11

Thanks Navy FedThank you navy federal for screwing up a system that was actually working fine. This new go prepaid fiasco you implemented does not work. Why do I have to create new accounts? We attempt to create new accounts it tells us it’s already created. Then when we attempt to log in, it tells us we are unsuccessful. Then when we select forgot user name/pw it tells us we are not found. Of course the phone support was useless too..SDM_1775Version: 1.16.8

Worst appCan’t even use my card anymore because the app doesn’t work. Every time I log on to add funds the app immediately logs me off and back to the sign on before I can do anything. I get a quick glimpse of my balance and then kicked off that’s it. I never had a problem with the old app, such a shame because I used this card for all my online ordering, guess I’ll have to look for something new..😊😜☺️Version: 1.16.8

Not up to NFCU service standardsThis app looks like it was a rush job by an inexperienced developer. The login is balky, does not support multiple cards or accounts and uses a different login than the Visa-Go web interface, which is a different login from the NFCU web interface. Text displays overlap and some entry fields are invisible on small screens like the iPhone SE. This app has turned a once-slick and much appreciated service line into a cumbersome mess..MegabertzVersion: 1.16.8

Slow Login and Won't Accept PasswordIt's all fun and games until this app takes so long to get me to the login page and won't even accept my password that has been NEVER changed since I started using it. It's been working in the past but suddenly it's all out of the loop. Call me paranoid but if this stays like this the entire day, I'm switching to something else. I want to see my finances, thanks..VanyPanVersion: 1.16.11

Terrible AppNot user-friendly. Too complicated to log into. I already have an account that I set up using a browser but why do I need a mobile account? I should be able to login with the mobile number/email address and password tied to the account. I don’t understand why a separate mobile account is necessary when the information is the same. Doesn’t make any sense!.KoolshorteVersion: 1.16.8

Just terribleI cannot even make a mobile account. The app asks for the card number, whether I’m the acct holder or card holder, asks me to agree to the policy, asks for my phone/email and password, then takes me right back to the start page where I originally clicked on make mobile account. It’s a continuous loop. I can’t set up the mobile account and therefore cannot load funds onto this card..JY's momVersion: 1.16.8

Same review as others-doesn’t workNow that they migrated from the navy federal prepaid app I have been unable to load money on the card. Help desk escalated my issue twice but no action. It appears they can’t fix or help. As soon as we get thru one issue another stops us. I give up. If anyone has a contact at navy federal who can make a change for the better pls post. Ridiculous..CansomeonehelpusVersion: 1.16.11

Can’t Use It!I can’t even access the app. It worked fine when I got the card and for a couple of months afterwards, but now I can’t access the app, even when I reset the password (again and again). What good is the card if you can’t put any money onto it because the app is pretty much useless..PerplxxdVersion: 1.16.11

Should have left well enough alone!Old app and associated Go Card worked flawlessly before NFCU decided to change provider. With this “improved” one I was able to access only once and had to go through setup a second time to activate biometrics. Now, once again “logon credentials incorrect” error occurs repeatedly. “Contact Us” on website failed as well, with “access prohibited” error!.Rko2012Version: 1.16.8

Useless AppOld App is way more better. Keep calling to resolve my issue and keep telling me the only way to resolve is put an escalation ticket and wait 5 days. after 5 days past and try to call again still the same issue. I did it for like 3 times so about 3 weeks of waiting. Until now no luck with the app. I have to log in to reload my card. Useless hopefully Navy Fed resolve this issue..Jose929Version: 1.16.8

FlawsIf NFCU would have worked out the kinks before rolling out the new app it would be great. However, they apparently didn’t ask those of us that use it on a regular basis. PLEASE FIX THE APP as we are unable to add more than one card to the account because it will not allow the mobile number to be used more than once..Charmc24Version: 1.0

Love NavyFed Hate this AppThis app is absolutely terrible. I’ve lost count how many times I have tried to log in to add funds, and receive an incorrect password message. The password constantly has to be reset only to be told the new password is also incorrect. I had hoped when the app changed to GOPrepaid it would improve, but it hasn’t. Customer service is no help either..JeniPoo22Version: 1.16.11

Do better NFCU. A disservice to life long customersYou replaced an App that worked with an App that has been faulty from the start. Between GO and Buxx, I’m no longer confident my children’s balances are accurate and accessible. Why replace an app that worked with an app that doesn’t. Even worse, deny access to the app that works before determining the issues with the app that doesn’t..VTECHokieVersion: 1.16.11

Can’t Load MoneyI had the first App and it worked great. Now this new app has no use. I can’t add an external account to transfer money and there is no option to load money. There is an option to request money but how do I request money from an email, phone, or an app if I can’t link them to a money account? This app doesn't make sense! Bring back the old App!!.CshhomesVersion: 1.16.11

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