The GO Prepaid card from Navy Federal was designed with you and your financial independence in mind. Perfect for budgeting, travel, online purchases and more! The card can also be used for caregivers or teens as a secure and convenient way to pay for everything in their world! And now it’s even more convenient, by allowing the Account Owner and Cardholder to stay up to speed on their accounts anywhere, anytime. View your card balances, transaction history, add funds and more on the go! The GO Prepaid card is reloadable and purchases are deducted from the card balance just like a traditional debit card. Convenient money management is now just a tap away! Don't have a Navy Federal GO Prepaid card? Just enroll today at navyfederal.org/mygoprepaid.
To use the app, you need a Navy Federal GO Prepaid card.
GO Prepaid App Features:
• Account Owners can easily reload money by using the “Load Money” function
• Track and manage all your Cardholder accounts
• Cardholders can request additional funds either by text, email or in-app notification
• View current balance updates in real time
• View transaction history
• Activate your GO Prepaid card
• Update your GO Prepaid card PIN instantly
• Find the nearest Navy Federal branch and ATMs in the Navy Federal Network or PLUS ATMs
Adding a new card into the Navy Federal GO Prepaid app is easy. Just tap “Create Mobile Account” and enter your GO Prepaid card number, specify if you’re the Account Owner of Cardholder, use your mobile number as your username and then create a password. You’re done!
Navy Federal GO Prepaid Negative Reviews
App crashes oftenLove the idea of keeping funds separate on prepaid cards to manage spending and cash flow each month. I do NOT love the app crashing or not logging into my account. Renders everything useless if you can’t check your accounts and manage everything when you need to.
PLEASE FIX BUGS AND APP CRASHING or I’ll have to find another way to manage money. PLEASE!.LTbrgVersion: 1.16.11
PERFECT GARBAGE CARD & CUSTOMER SERVICE!These people are in capable of customer service skills. Nobody’s on the same page they’re in capable of even holding accountability to each department. Everybody wants to point fingers in the air and use an automated service by saying I’m sorry you feel this way I’m so sorry but there’s no accountability behind their statement, my experience as a loyal consumer is, I’m paying these people to keep my money but then when I’m asking to transfer money from the gold card to my checking account of sudden, I have no access to the app and I have to troubleshoot the app myself! So then what am I paying you to keep my money for so I can do everything myself I close the account today I will never do business with this garbage card. If you need stress in your life and you’re angry, do business with these people, but if you’d like peace in your life, in a smooth transition, where if you need to move money out from the garbage go, kart, do not do business with these people. They’re very incapable of even doing the simplest thing which is customer service skills and communication and listening..Rev19_11Version: 1.16.11
Customer service reps don’t even knowThe customer service reps don’t even know what is going on anymore. I have been calling in for months, since the initial release in March, and have gotten zero help or answers. This last time I called, I finally got an honest rep who literally said “None of us know what is going on, they won’t tell us anything, we learn about all the issues when the customers call in. There is no timeframe for fixing anything.” I am furious. Navy Federal marketed this program as a BUDGETING TOOL. So that’s what we use it as! And now we are screwed because we can’t budget properly anymore, and I’m about to switch back to good hard CASH because this entire program is just one giant joke on all of us to get us to abandon ship and use credit cards instead so the bank makes more money off of it. After 8 months of ZERO FIXES since the release, I’m convinced that’s what they want - for us to stop using this program so they can make more money off of credit usage. Screw you, Navy Federal..SarahTing123Version: 1.16.11
Mobile App not workingHorrible App. They need to read the reviews, listen to feedback from customer calls and make some changes with the service and team members. When trying to log into the app, I kept getting kicked out to the main screen to either create an account or activate my card. I called and was transferred to someone in the “apps” department. Juan had NO CLUE on what to do or say. After explaining my issue, his next response was to ask for my card number and name on card. I asked him why, and he responded that he was going to tell me my current balance and recent transactions. I DIDNT CALL YOU FOR THAT!!! I wanted to know what was going on my access to the app, the main purpose of having the app was for convenience of not having to call someone. He then responded that he didn’t know, he will submit a ticket to have someone reach out in 3-5 days. WHAT?!?! Soooo who are you again Juan, what department is this again?!?! Make it make sense Navy Federal….Toiyah757Version: 1.16.11
Terrible AppThis app is horrible. If you need to ensure you can load money on your card or to other people on your card timely, this is not a card for you. The app doesn’t always operate correctly so you will need to call customer service to load money. Before loading the money for you, customer service will always ask you the same questions like you’re a first-time user and do not know how to use the app. Hopefully you will get an experienced representative who will load the funds for you with five minutes. If not, you may spend 30 minutes with a representative who will then need the help of a supervisor who will load the money in two minutes. If tech support to determine why the app is not working properly, be prepared to wait 3-5 days for tech support to get back with you..TippyTimeLiarVersion: 1.16.11
Do Not Waste Your TimeThis is the single worst banking product I’ve ever used in my life. I wish I would have read the reviews before getting it. Everything about this program is more difficult than it needs to be and the “ease” of use they tout when you sign up is nowhere to be found. The customer service is completely worthless, if you could even say it exists, which would be stretch. The whole reason I got this account was so I could get multiple cards in my family’s names and I can’t even do that. This product is absolutely pathetic, please please please do not waste your time and sanity with navy fed go prepaid. Worthless..Yo_lanaVersion: 1.16.11
Confusing app. And customer service rep.I got the Go Prepaid card to send money to my mom a few years ago. Since I down loaded this app to send monthly allowances it has worked 3 times. Every other time I spend a good 30 min troubleshooting before I give up and call the customer service center, I tell them my issue and every time they can’t fix it but say it will be resolved in the near future, like I mentioned before it has not been solved in almost 3 years later. What a nightmare. It always ends up with me asking the rep to make the transfer for me. What is the point of this app..Flush this App down the toiletVersion: 1.16.11
Bad customer service and shippingPaid for expedited shipping. Received no tracking number and instead of 2-3 business days, it takes 4-5 for the extra $10 they charge. I hope the card works when I finally get it since they took the money immediately but can’t tell me when it will get here. Don’t waste your money and they don’t have the tracking either. They can’t tell you that. Never had a problem with the bank. This is really bringing their service down. Customer service was absolutely useless..CandicemilbVersion: 1.16.11
Garbage excuse of an appI agree with everyone else about this stupid app, I think after a certain amount of times you log in to the app it just gives up on you and doesn’t let you log in anymore. What is the point of making a separate app for a prepaid card if the developers are just gonna stop updating it at a certain point. Whoever made this app should get fired and also go back to school and relearn comp sci because they can’t do a bug fix which could possibly be the easiest fix ever..LionPizzaChickenVersion: 1.16.11
Facial recognitionIt makes no since that I repeatedly have to continue to set up my facial recognition, my face doesn’t change. Imagine developers if every few weeks you had to do this with your iPhone. Get better. Go back to tech school and learn how to make a better app. This technology can’t be that tough literally 80% of my apps use facial recognition. I agree with other reviewers, this is an underwhelming product for the power-house NFCU. But I bet the CEOs have no clue how bad a product they represent..Kn33cVersion: 1.16.11
Would give it 0 stars if I couldI…can…never…login using this app. I would give it zero stars if I could. My credentials never work. I always have to use the website. The app is useless and needs an update. It is obvious that they don’t read these comments otherwise, they would have updated the app. I am going to close this account and just use my Amex Serve. Even though I run the risk of some companies not taking Amex, at least their app works..88USMCVersion: 1.16.11
Awful AppEvery time I try to log in, I have to create a new password. Then after creating the new password it says my information is incorrect. I’m now completely locked out and can not even log in. The customer service is useless and could not help. I am a huge fan of Navy Federal and this is really sad they put their name on this product. If anyone reads this review and is able to help, please let me know..JBeck0809Version: 1.16.11
Can’t Use It!I can’t even access the app. It worked fine when I got the card and for a couple of months afterwards, but now I can’t access the app, even when I reset the password (again and again). What good is the card if you can’t put any money onto it because the app is pretty much useless..PerplxxdVersion: 1.16.11
Same review as others-doesn’t workNow that they migrated from the navy federal prepaid app I have been unable to load money on the card. Help desk escalated my issue twice but no action. It appears they can’t fix or help. As soon as we get thru one issue another stops us. I give up. If anyone has a contact at navy federal who can make a change for the better pls post. Ridiculous..CansomeonehelpusVersion: 1.16.11
Password promptToo often you have to enter password even after having app remember password or use face recognition/biometrics.. the point it for app to use security in place not still make you enter passwords :-( !!.SisJennBVersion: 1.16.11
Love NavyFed Hate this AppThis app is absolutely terrible. I’ve lost count how many times I have tried to log in to add funds, and receive an incorrect password message. The password constantly has to be reset only to be told the new password is also incorrect. I had hoped when the app changed to GOPrepaid it would improve, but it hasn’t. Customer service is no help either..JeniPoo22Version: 1.16.11
Can’t Load MoneyI had the first App and it worked great. Now this new app has no use. I can’t add an external account to transfer money and there is no option to load money. There is an option to request money but how do I request money from an email, phone, or an app if I can’t link them to a money account? This app doesn't make sense! Bring back the old App!!.CshhomesVersion: 1.16.11
Do better NFCU. A disservice to life long customersYou replaced an App that worked with an App that has been faulty from the start. Between GO and Buxx, I’m no longer confident my children’s balances are accurate and accessible. Why replace an app that worked with an app that doesn’t. Even worse, deny access to the app that works before determining the issues with the app that doesn’t..VTECHokieVersion: 1.16.11
Doesn’t workBesides the inconvenience of having to add money with my navy credit card (which I only use for this purpose), logging in is a horrible experience. I reset my password (going through the hoops) twice in 15 minutes and it still didn’t work! My kid can’t see how much money he has on there, I can’t see how much money is on there..Frustrating for 5 yr oldVersion: 1.16.11
App is worthless at timesThere doesn’t seem to be any support for the app. It constantly fails to allow login. I turned off Face ID and the pin did not work. Attempted the password and received a flash of the app logging in before it returned to the log in screen.
Great idea but I will be looking for a new card I can manage easier and receives support..Us 876Version: 1.16.11
Go App needs workI can not access my accounts. It says, unable to log in. So, I tried the website. It logs in. It shows the account, but then when I go to add funds it asks for my login again. After I verify my log in and select add funds to a cards listed, it asks for my log in again and just keeps circling around..Playpen98Version: 1.16.11
Terrible…Terrible app that is slow and barely functional. There is not much you can do with this app and it doesn’t even coincide with the website. I’m closing this account and switching to Bluebird. I can’t even add myself as a card holder so that I can set up alerts even though the account is in my name!.EjaaziVersion: 1.16.11
Slow, and sometimes never connectsThis new app version is slow to load and connect. When trying to load funds, sometimes it never gets to the card screen to add them, just spins indefinitely. The old app was better. This one needs help..CricketteerVersion: 1.16.11
Face IDI’m so over the Face ID expiring and having to reset it all the time. My bank app for Navy Fed doesn’t do this, so why does the Go Prepaid do this?.Ivester1881Version: 1.16.11
Cannot comprehend how an app can be this problematicWorked passably well for a while but now just gave up and keeps sending me back to the login screen. Of course, no info on this from NFCU or any reliable ways to get around this bug, so there’s effectively no way to manage the card at all. How fun!.TaffycatinfinitiVersion: 1.16.11
Nothing worksThe issue of even being able to login is beyond frustrating. And the only reason I tried do use the app was because the webpage is also trash. Put some actual effort into these things. Or I’m going to look elsewhere to hold my money..WhydoineedanucknametwoVersion: 1.16.11
Stuck in a Log-in/Log-Out LoopNavy Federal should be embarrassed by this app.
App is poor quality, at best. However, it is now completely unusable. Loading money from my Red Navy Fed check card fails every time. Credentials correct. Phone and app up to date. Internet connection is good. App is just garbage..Dbaker0035Version: 1.16.11
App is awfulI love the nfcu go card and what it provides, but the app is awful. I've consistently had login issues with the app even though I can login through the website without issue. I'm going to just delete the app cause it is essentially useless....J...Version: 1.16.11
Can’t confirm my informationBeen trying for an hour to confirm my email address. Kinda hard to do when there’s no confirmation link being sent. Lol
The app has never performed well, so I’m not that surprised. The regular Navy Federal app works very well, but this one?? Who developed this thing?.Mac-danielsVersion: 1.16.11
This app is horribleIt constantly goes down. The swipe to load money… instead of just a simple submit button. When you swipe to load money, sometimes you scroll to another screen.Js021500Version: 1.16.11
Worst prepaid card everNFCU constantly blocks the transfer of funds to the card. Hours on the phone to resolve every single time and even then, some never get resolved. Ridiculous to promote this card through the credit union. Save time and effort and get Greenlight..Junkyard 94Version: 1.16.11
Unable to LoginThis app is absolutely useless. I’ve changed my password multiple times. Still can’t log in to my account. Just use the web page and run far away from this app. It’s a waste of your time..Timewaster11111111Version: 1.16.11
CrashesSo the developers need to do better. I know my pin and my facial recognition definitely is supposed to work but the app will not authenticate me. Removed it and will re-install it to see if it resolves my issue but this should not be happening..Shytee93Version: 1.16.11
Unable to loginApp will not allow me to login even after resetting password. Only way to add funds/manage card is through the website..Dragonfire20Version: 1.16.11
APP is uselessCan’t even login to this thing. Have to utilize the website for anything to do with the GO prepaid card. Must be different developers for the NFCU APP. Maybe you should contact them to figure it out..Tk5091Version: 1.16.11
MeThis is the Adage fixing something that was not broken. Now we have this crappy app that does not work. If the goal was to have people stop using this card then I guess success is assured.Kauhale1Version: 1.16.11
Can’t login anymoreKeeps prompting for login credentials. Just reset my password and it loads the account page for 1 second then goes back to the login screen. Useless..Bluefunoodle311Version: 1.16.11
The WorstAbsolutely the worst financial app or card I have ever used. No customer service assistance and clunky interface that is not user friendly. Do not recommend..BSN_USMCVersion: 1.16.11
Log inTried many times to log in on app never lets me app tells me wrong info. I can only view my account from laptop..Gsxrr7Version: 1.16.11
App doesn’t workThe app is useless. It doesn’t work for mobile registration and there are no answers to the problems the app has in a FAQs section..Sle3Version: 1.16.11
Can’t add multiple cardsThe old app I could have multiple cards this new app is not user friendly and I can’t add more than one card to it..Mom RunsVersion: 1.16.11
Crap AppThis garbage app doesn’t work properly and continually kicks back to the main screen when trying to log in..Bigcountryaz619Version: 1.16.11
One of the worst apps to ever existI would honestly rather go back to trading bear pelts than to use this app. It is simply non-functioning and pointless. I can’t believe this is a NFCU product..GlassesoperationVersion: 1.16.11
No technical issues as of yet, but lack of necessary featuresWhen I chose to use prepaid cards, it was partially due to the marketing from Navy Federal to use it as a “bucket” system. This was perfect for me, as I was looking for a way to control my spending and revamp the Envelope System. This app makes that hard. The option to add multiple cards to the app is hard to find, but there is an option to do so. The problem is that all the cards have the same name, the name of whoever the cardholder is. If you are using the cards for different people, it is easier, as each card in the app will be named after the person the card is assigned to. If you are using the cards for yourself as buckets, each card is named after you, making it hard to tell which card is which. The cards are color coded, but the option to simply label each card makes more sense imo, instead of having to remember which utility is which color. There’s also no option to switch the colors or personalize them. This is especially frustrating because when you initially set up your GO cards, you can choose to make them different colors so you can tell the difference, but those colors are not the same in the app. This means if my “groceries and essentials” card is the orange one, it may be green in the app. Not a huge deal, but odd since the online banking on the actual NF website allows for card labeling and even changing the order they are listed.
Also, the design of the app def needs work. It is not very intuitive and when you open the app, instead of opening to a basic overview of each card you have, along with available balances, it opens to one particular card. Most users want to be able to open an app, see a grid or list view summary of each account/card and be able to select an item to view that particular card/account…kind of like how the NF banking app is set up. There really needs to be a beta process or app for this that uses user input to improve the actual product. An app that someone needs to use on the fly should be much more intuitive and user friendly..Night NerdVersion: 1.16.11
Not the Navy Federal ExperienceThis app is not the quality experience I’ve come to know and enjoy with Navy Federal. The fact that the app won’t even let me log in is really dismal..Gaussian528Version: 1.16.11
Ditto on the garbage comment before meI’m here again dealing with all the crap of trying to use this card!!!! Unreal. On hold as I type this! I’m done after this.Jennbop2020Version: 1.16.11
Not allowing login17 Sept 2023, cannot login via app. Enter password, starts showing details, then immediately goes back to requiring the password..RachkirVersion: 1.16.11
Fix it NFCU. The app doesn’t work.I want an app that works! Would you want Marines in battle that don’t function properly? Didn’t think so..Roger126548:6Version: 1.16.11
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Navy Federal Credit Union
