This app will take you through the setup process to unlock all the connected features of your
Ford Charge Station Pro, such as connecting to Wi-Fi and registering with your FordPass
account. Also, if you have the home equipment and vehicle necessary for Intelligent Backup
Power, it will guide you through the backup power-enabling process. Once your Ford Charge
Station Pro is set up, you can use this app to manage charge station connections and view
details.
Ford Charge Station Pro Setup Negative Reviews
Can’t enable Access ControlI was able to get the charger to pair but I do not have the option under settings to enable Access Control - which is required for Ford Pass to let you lock your charger. Please fix this..Nickrod518Version: 1.5.0
Clunky App - unreliablePure frustration trying to get thus app to work. Ford customers should not have to work this hard to get a important device like a charger to work. I have spent a number of hours fiddling with this thing. Seems like I finally got the charger on the network but then car did not charge overnight as scheduled. Now charger is off line and not connected. Like others, i have a network repeater in the garage so the network signal is super strong. My Tesla charger has no problem getting and staying on my network. Ford needs to set higher standards for its third party developers or learn how to do things themselves so they can be proud to put the Ford logo on things. I am strongly considering going wit a third party charger and dumping this thing altogether.MDH_ScottsdaleVersion: 1.6.0
POJ - piece of JunkApp won’t connect to charging station Pro. This additional app should not be needed. Please program to connect vehicle and charging thru 1 app only…….”Ford Pass”. You could eliminate the disappoint many loyal Ford customers are dealing. As an engineer, I estimate ford owes me a minimum of $5K for all the hours spent dealing with this poorly written rubbish. I don’t want the $$ I just want all time back. 🙄Let me know when the lightning can do time travel. In the mean time I just need to charge my lightning to get to work. Maybe I can resell this POJ at 15% over MSRP get this “BRICK” out of my garage before the word is out how bad this is. 🤔 Very disappointed!.GeoBoltVersion: 1.4.0
AtrociousHas anyone at Ford even tried this app? First of all, the steps are not intuitive. You are taken straight to a screen that says Wifi settings. No hint as to why you would go there.
Once you figure that out on your own, the app tries to connect to your charge station and says it could take up to 5 minutes. I waited ten minutes and then hit back. This prompted an error message saying that it couldn’t connect. I hit try again and it connected immediately.
Ok great. Now it’s time to connect to the FordPass app. I hit that button and it just will not connect.
The charger is working, but the “smart” functionality is completely broken. I’ve never seen such poorly designed and written software. I can handle bad design if the software works. Ford couldn’t be bothered to invest proper resources into either the design or engineering.
$90k for a terrible experience..SopwithcamelSnoopyVersion: 1.6.0
The app interface is horribleJust want start of by saying after my charge station was set up I opened by charge port door for the first time and it will not close. 90k truck and you can’t close your charger port (fuel door). Second after you hook up your pro charge station it doesn’t pull up on your network. You search for the station and it’s not there. I am stuck charging on a low amperage ford charger. Get a Tesla to J1772 adapter and buy the Tesla 240V wall charger for $300 less. Hope other people have a better experience..Joe69JoeVersion: 1.5.0
Cannot Connect My Truck With Charge Station ProThe FordPass app claims that Backup is enabled and I'm all set. It can connect to my FCSP. Although the FCSP app connects to the FCSP, the truck doesn't find the FCSP during the Intelligent Backup enablement SCAN process. What a nightmare of dysfunctionality! Hardly a user-friendly setup. Ford had told me that Backup won't work properly until OTA updates are delivered for truck and FCSP in the October to December 2023 timeframe and equipment replacement under warranty might be necessary. I was told "Siemens has dropped out of the picture.".Jim_LewisVersion: 1.6.0
Will not connect to home wifiFollowed all the directions, rebooted, cycled power, but can’t get it to connect to home wifi. Set up runs fine and I connect to charger, but when it comes to finding a wifi signal it fails out. I have a repeater in my garage and high signal strength but it won’t find automatically or when I enter it manually. Won’t even find my neighbor’s super strong signal. All I’ve got now is a dumb charger..Liz3720Version: 1.5.0
Absolute waste of time and effort…both by the coders and by the customers.
Ford, don’t bother replying with you’re boiler plate “call us if you’re still having issues” as we ALL know you have no fix. Enough with the gaslighting. Ironic for an all electric vehicle.
The thing Ford has yet to understand, culturally, is they’re now as much a software company as an auto manufacturer and the lightnings are sufficiently sophisticated such that they require (and are clearly expected by lightning owners to have) equally sophisticated and well designed software.
Calling for support is almost as useless as this app. And that’s on Ford, their culture, and their designers - not the support people.
Do better, Ford..ToolGuyKarlVersion: 1.6.0
This app doesn’t work.Why not remove this app all together? The Ford app connects to the pro charger. Having this app confuses costumers and doesn’t simplify the process. It would be a great idea to pull the app to work on the flaws and then publish it again when it’s ready. I love my car, this app has been the only downside. Thanks.Keith3501Version: 1.6.0
Charge Station Ford you should be. Enter than thisThis app is junk. Paid for the install of the charge station but app will not connect. I am in tier three tech help with no hope of solution. Ford you need to hire people to go out an fix this problem after we spend all that Money on your new e vehicles.Charge station failureVersion: 1.6.0
HorribleAs stated by others the connectivity between wifi and charging station is non existent. This takes away the ability to monitor kw used to charge vehicle. Even standing next to the station or in a location that is optimal for wifi connecting to the station..Gsensei1112Version: 1.4.0
Moving on to 3rd Party ChargerNot only is this APP junk, so is the charger. Ford sent me a 2nd charger , because the 1st one would not stay connected to WiFi, well guess what. No other device at my residence has this problem, After all the hours I spent with Tech Support I’m moving on to a 3rd party charger.Angry in WaVersion: 1.6.0
0 Stars would be too manyWon’t connect. No one at Ford can help besides giving me another number to call. Do not buy this charger nor pay anyone to install it. Purchase a cinder block instead. It’ll function better..Paying for printVersion: 1.6.0
GarbageSpent hours getting this to attempt to work. Went on forums and seems to be a chronic problem. Worst tech experience I’ve interfaced with in 20 years. I can’t wait until Elon does the tech charging interface for Ford. I’d give this 0 star if I could..Hootowl54Version: 1.6.0
Poorly designedAfter several hours of attempts I cannot get this software to work. After many attempts I got pretty far into the setup, then everything just froze. Is Sunrun and Ford playing a very expensive joke on us?.Steve DSVersion: 1.5.0
TrashThis App is garbage. Why is there a need for an App to setup but then use Ford Pass to monitor? Why can’t Ford Pass do both?
This thing keeps losing Wi-Fi even though the signal is strong, we need to reset often to get WiFi. It’s just a mess..DOCRODVersion: 1.6.0
StinksUseless. Even standing next to it, the app won’t connect. I tried over a dozen times and it only picked up the signal once and then wouldn’t fully complete the installation.
It is unnecessary to charge the vehicle anyway..PuliaficoVersion: 1.3.0
Quit trying to connect after an hourWhy is this so hard? Why can’t the ford pass just connect to the charger and tell me what O want to know:
-when will it be charged?
-how far can I drive?.Anna banana rocks!!!!!!Version: 1.5.0
FrustratingHave to use this to set up my truck charger. Very clunky slow and when it tries to send you over to the Ford app to sync it doesn’t work..Spektre88Version: 1.3.0
Doesn’t connect with FordPassApp is useless. Connected to the charger but it won’t pair with FordPass. Constantly says wrong id even though everything is correct..PGinCaliVersion: 1.6.0
Doesn't workCan connect to the device wifi but can't get the device to find any nor connect to any wifi..Big_Joe_in_Cypress_TxVersion: 1.5.0
Worthless appFord is terrible at software and this is a buggy joke. I love my Lightning but the software is unusable. Makes me want my Tesla back. They are light years ahead of this garbage..Leo mceleneyVersion: 1.3.0
Ford Should Be AshamedEvery review for this app is a one star review. The charger will not connect to the app. Ford doesn’t respond for help. They are not ready to service the expensive vehicle they sold..RGNewton1Version: 1.5.0
Junk app that doesn’t workWhy?.. Why there is a need for this additional app on the top of FordPass?!!! This junk wouldn’t connect the charger to Wi-Fi, period..SoontobeasurgicalresidentVersion: 1.6.0
Not workingI tried and tried even deleted the app to install it again and nothing! Useless piece of po--!.BernalitoVersion: 1.4.0
HorribleSeriously get it together Ford. These issues are going to limit your growth big time..Donut sovksVersion: 1.4.0
Help!!! App is Dead on ArrivalApp will not pair with charger. Ford please help fix this asap!! I need to report Utility costs to my book keeper but can’t do so if this app will not cooperate..Andrew GaffkaVersion: 1.4.0
No concerNo conect.AadmdbdVersion: 1.5.0
Absolute trash. Fire the developers.This is completely useless. I think my 12-year-old could’ve written code better than this. New iPhone, old iPhone, android? Nothing connects to the ChargeStationPro. Be prepared to have a $10,000 wall ornament that’s unusable in your garage lol..SimplyhireVersion: 1.6.0
No Stars. Is Ford or Siemens reading these reviewsI just installed the charger thought linking it to the app would be the simplest part- no.
In the set up, you were meant to join the Wi-Fi network created by the charging station pretty straightforward and very common however, the password isn’t printed anywhere there is an ‘Access Code’ but that didn’t work when I tried to charge station ID as the password it didn’t work, but when it sent me to FordPass I get an error that I have the wrong user ID or access code which of course is true because the access code shouldn’t be the user ID but it was the only way to get on the Wi-Fi. I had Ford customer service on the line with me for quite some time. They were very nice. They connected me with sunrun who was not very helpful, but promised they would get back to me on Monday. Let’s see…..LochnickVersion: 1.4.0
No wifiDoesn’t matter what I do, it will not connect to wifi.ArrrrggggVersion: 1.6.0
App seems broken won’t connect to wifiThere must be something wrong with the app as no matter what i tried to do it won’t connect to wifi.LilMsRowVersion: 1.6.0
App seem brokenCan’t get it to connect to the wifi.Jo92CaVersion: 1.6.0
HorribleAbsolutely horrible !!!!! Can’t het it work at all. Ford support is non existent.Ford support non existentVersion: 1.5.0
Errors out when adding to FordPassFollowed the instructions. It airs out when contacting Ford pass to add the charger to FordPass. If I try to add it from FordPass, it dies as well. Spent an hour on the phone just now with Ford and got nowhere..The CTaschukVersion: 1.5.0
What is the point of this app.This app has no function other than setting it up for ford pass..Bobthebuilder21Version: 1.3.0
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Siemens AG
