Roku Smart Home Customer Service

Roku Smart Home Positive Reviews

Great app and camerasI love the cameras, but I wish the bitrate was higher. I also want to suggest a feature. I would like to rearrange my cameras when looking in the list of them. This way I can make them more sequential and less random. Making it easier and faster to select the camera I’m looking for or track something from camera to camera and room to room. The only option right now is to delete all my cameras and add them back in a specific order. If you ever want to add more you’ll have to do it again. For example I want my camera at the front door to be at the top, the one in the middle of the house in the middle, and the one at the back door at the end of the list. This way I know which camera I’m selecting just by it’s placement in the list..Luridftw32Version: 1.1.5

Motion events audio not synced with videoEvery time I download a recent event video from my ROKU 360 camera, the audio is like 3 seconds behind. It’s very annoying putting the footage in iMovie (any video editor) just to sync the audio, then exporting the fixed version to my cloud. What if I have to recover a dozen video clips all because the motion detection stops seconds short before more motion detection was read? Now I have to download the next video clip and another 10 more all in total to equal only 4 minutes of video all of which have out of sync audio that needs to be fixed simultaneously? I said that like I once did it before… and I did! Really annoying, especially if there’s almost nothing to help sync. The audio is synced when you record from your phone, but what are your chances of looking through the camera and finding suspicious activity in your neighborhood at 4 in the morning on a work night? It annoys me to think that this feels like a simple fix, yet somehow feels like you’re trying to defuse a bomb by cutting one of the 3 wires. I know I made this review feel like a 1-star criticism, but the camera are very helpful at its job, but the synchronization shouldn’t be my problem..Kris_tendoVersion: 2.6.0

Amazing appI have one major request for the Roku Smart Home app: I wish it allowed me to automatically store recordings on Google Drive or iCloud as they are captured. This feature would make managing saved footage much more convenient and accessible, allowing for better organization and peace of mind knowing that my data is securely backed up in my preferred cloud storage service. Additionally, I'd love to see an improvement in how camera recordings are viewed within the app. As it stands, the recordings are broken down into short clips ranging from 10-30 seconds each, which makes it challenging to go through a complete continuous recording of events. Having the ability to view these recordings as a continuous stream would greatly enhance the user experience, offering a more seamless way to monitor and review footage without the interruption of navigating between numerous short clips. Have those two things fixed and I would give the 5 stars.Ruben EscajedaVersion: 2.6.0

Amazing valueLove the indoor cams. Just make sure ur using a residential wifi to have the best experience but I have been using my phones wifi and so far with t mobile I’ve had few problems. 1. The device triggers to record a short clip of motion detected sometimes will not play the short clip but just a picture of nothing unusual unless the person or ect moves really fast past the cameras but it worked find for a week then now it doesn’t record clips for me anymore. 2. I have 3 indoor cameras and I keep the indoor one facing the living room off while I’m home so I get better quality picture on the 2 facing out the windows 3. For some reason I can’t get the phone to connect to the cameras and I says offline and I have to go into the app and click the cams and let them load and now there online. But they will disconnect for no reason. If they can fix this I would be delighted.Terpjunkie710Version: 1.1.4

Can’t believe it’s only $40Like the title says, I can’t believe it’s so cheap. Wow, exactly what I needed and i went to Walmart with no expectations to find something within my budget of quality. But this Roku camera is all you need. I get to see my pets while I’m at work and that helps me get through the day most days. The quality is amazing and the subscription is like $3. So for a single adult tryn make it in this world. Roku had your back on this one. Took me 3 mins to setup and it came with a trial for the streaming services to keep the feed recorded to a cloud and whatnot. Idc if it’s your last $40 you’re not gonna be sorry you spent it on this..Ratlover1356257Version: 2.0.1

Roku smart home alarm systemOver all I’m happy except when the alarm is activated the critical alerts on my phone are not loud enough or long enough to wake me up. Or if I’m driving I’m pretty sure I won’t hear it. Haven’t tried blue tooth yet in car. There needs to be some kind of alarm sound or even a telephone ring to get your attention. Think about it, if I’m out of town and someone breaks into my home, I have an alarm system that doesn’t get my attention and the burglary goes unnoticed, what good is it. The more i think about that the more I think I should have given it a 3. I don’t plan on getting moonlight. Everything else is working fine but can’t give it 5 stars until this is addressed. Plus really wish you would have a call center to answer questions..63C10Version: 2.1.0

Love this cameraLove this camera. Pictures are so clear and I love that it records everything. I had money that was missing out of my safe and was suspicious of somebody that lived in my home, and the camera works great. The only thing I did not like is that it pars with a Roku TV. The person that I was suspicious of has a Roku TV and because he was living in the house it’s under my Internet, so when the camera came on it popped up on his TV set. So he knew I had a camera in the room. The dipstick still went in the room after…. they say you can’t fix stupid they’re right.JenL11Version: 2.7.1

Great product, but limitedThe app is excellent and can compete with google home at a reasonable discount. The Roku hardware is reliable and affordable, and the app itself offers versatile programming options. A 5 star review would be deserved, but the app has a few shortcomings: #1. This app needs widgets - shortcuts should be available on the Home Screen. If the goal is convenience, the Roku team has stopped one step short of a seamless experience. #2. The app team could write a library and make smart home routines accessible within shortcuts app. This would fully integrate the software with iOS and truly give Roku a leg up on the competition. #3. Roku offers great lighting, power, and security systems - but does not offer any sort of dedicated light switch or control unit. I would love to have a proper light switch that offered physical interaction with the smart home. You should offer a smart light switch, possibly with programmable buttons that correspond to the in-app routines. These 3 integration requests would put Roku on equal footing with all competitors.WobblishVersion: 2.6.0

SuperheroI didn’t think this camara wouldBe any better than the other two ahead, but I want to head and bought one and put it upstairs looking out front, last September my car was stolen, and I accidentally left the keys in it, but they are who took it until I took them and gave to the police and got my car back the same day,With $4000 worth of damage, which, I doubt I’ll ever get it sent back because the guy has been on drugs. Most of his life never had a job, I’m sure you know the cons..Rodd1958Version: 2.6.0

I See YouI have several meShare cameras that I purchased a few years ago and have since been discontinued. When I needed to replace one I got this Roku camera and I L O V E it! It has a few upgrades from my old cameras: full color night vision, the siren, and I easily integrated it to my Roku TV. I did not purchase the subscription so I’m not sure what will happen after the free 14 day trial, but if it keeps working this well, and I can easily access the live view and record or take a pic if necessary, then I will upgrade all of my cams to Roku..Crazy Cam LadyVersion: 1.1.5

Very Impressed!As a long-standing user, I have been looking forward to ROKU’s latest dip into expanding their horizons since hearing about their upcoming release. I was skeptical as most non- software developers are about this app and the devices but I was very impressed at the user interface and the set up ease. My boyfriend and I installed our lights behind our bed frame in lieu of getting bulky lamps and I love it so much!!! It’s super simple to control and makes the whole room feel upscale. I know with new adventures comes hurdles and there will be bugs to fix, but so far as a first look at what’s to come, I have to say I’m excited! Next, I hope they can look into moving the play/pause button in the original ROKU remote app. I hate that it’s not right below the arrows because I always end up pressing the info button, but that’s besides the point. Love this new app!.ThechelseamVersion: 1.1.3

Excellent qualityThe video quality is great. I like the picture when it’s completely dark and how it adjusts with light. I love that I can use the microphone and record and take photos in the app. I could not live happily without my two cameras to monitor my rescue cats who are very scared they prefer bedtime in their room. I can see them and talk to them even though I’m right next door or downstairs or when I have to leave the house..AshermystVersion: 1.1.4

Video playback and cameras not working.I bought a camera for inside my apartment last July 2023 and everything worked well until January 2024. Since mid January my camera will randomly start blinking blue randomly like it’s trying to connect but I would still get movement notifications, just the live feed wouldn’t show anything and would just show as trying to connect. Now the live feeds that I assumed did record when the camera had a solid connection ( or so it would seem) won’t load. Annoyed since I paid for a year of service and not monthly..ItsJulian90Version: 2.5.0

Outdoor/Indoor CamerasThe cameras were working quite well and I believe still are. The issue comes down to the app I believe. When trying to view previous events logged through the camera, the app freezes and I have to close the whole thing down. The only way I’ve found to fix it is to uninstall and reinstall, which isn’t worth it in my opinion. No one has time for that repeatedly. Additionally, one of the outside cameras run completely fine but no alerts are coming from it or events recorded..ReiSkovVersion: 2.4.0

My commentSo I’m go to sleep with it and it’s perfect kinda of a little bright but you can just fix that! And I love it so much but I’m typing this right now and it just happens I was plugging my phone charger in and it started like to change colors to green and my phone was dead so… i don’t know how that happens and now it’s super bright and I’m trying to sleep and I won’t change colors now 😣 so yeah but 5 star rating!.I LOVE DRAWING!!!!!!!!!!!!!!Version: 2.7.0

Thank youMy friend Sarah told me to get the app to wonder if my dog was tired during the day- found out I actually had a person coming i. To my house illegally- I.e landlord- not a big deal I have nothing to hide but just super disruptive to my poor dog! No wonder she was having. Hard time if I left- my landlord was coming in to snoop and be creepy like she is! Gross- anyhow thank you Roku duck shorty landlords and yay for dogs being at peace! Hugs! Beth hannon hood river.BethhurleynikitaVersion: 2.5.0

So far so goodBought the camera system feomWalmart and tested it at my Moms. Took less than 5mn to set up. Took it to my house and was able to get it up and running in the same time. Also bought some he subscription and it’s not too bad. Cameras are good quality and the app has nice features to customize your own rules for alerts etc…..JakeandJupiterBestDogsVersion: 2.2.0

Not workingI’ve had the road crew camera set up for a couple months now I had no problems, recently the camera showed off-line and would not let me reconnect through the mobile app. I then deleted and reinstalled the app, I’ve done all the following steps and still cannot connect my Camera to my local net work, the Wi-Fi is perfectly fine and strong connected to my phone, and still will not work connecting through the app. It’s so annoying and I need help ASAP.JanellemoniqueeVersion: 2.0.1

Almost the perfect baby monitor!My husband and I had bought a Roku indoor camera to use as a baby monitor. The quality is amazing the sound is great and I definitely love the app. My only complaint is that the app is not compatible with Picture in Picture mode on the iPhone like streaming apps would be. I’d give 5 stars if they made an update for that!.TacosandchickenVersion: 2.5.0

Auto delete eventsI would really appreciate an auto delete for recorded events after a day or a week it would be extremely helpful having to select 20 at a time to delete is a pain and if you don’t keep up with it the app stops recording motion and only shows a snapshot.88Ccret88 $$$$$$$$$Version: 2.0.1

ButtonsIs it possible to change the buttons ( on and off ) to the Apple style ? The slide to the side change color buttons. The little letters are sometimes hard to tell the difference. Otherwise, this app is great and saves me from running back and forth to turn lights , fans and other devices on and off. Plus the dimmable bulbs are really helpful..Hubahuba1234Version: 2.0.1

Roku camIt’s amazing to have I love it I can watch my home while I’m away and I can see who’s knocking I can check on my fur babies when I’m not there. The quality of the camera is way better then expected and the price from the store was around $30 it was totally worth it I recommend to anyone.John&cheyVersion: 1.1.6

CamerasIt is very hard to set the settings that you want and it also doesn’t pick up every single person or car that’s in front of your house even if you do have the outside camera which I do then my camera is inside go off 24 seven instead of just recordingother than that, not a bad brand could use a little bit better pixels, but at the end of the day it’s worth it.305fadesVersion: 2.5.0

Smart home indoor cameraCamera works great, great picture and load time. Only had one issue with video not uploading to the cloud one day. They are working on fixing that issue and was explained to me right away when I called. For the price, it’s worth the buy if looking for an indoor camera..TyThatGuy24Version: 1.1.5

Inside wired cameraAfter some one attempted to break into my shed a few weeks ago, I needed a small indoor security camera that would sit in a window sill facing outside looking at the front of my shed door. This is perfect. I bought a 2 pack & gave my daughter the other one. She really likes. Good clear pictures.GrammyBrooksVersion: 1.1.6

Love this camera!Roku has definitely done it again and produced a camera and app that is amazing and very easy to navigate! I love being able to view my camera on my any of my Roku tvs! Great pic and awesome at motion detection! Great quality for the price I am buying more and replacing all my cameras that aren’t Roku!! Can’t wait!!.Kathaley87Version: 2.2.0

Week 2There are lots of notifications of motion being detected. I would suggest person notifications because a moving ceiling fan will send constant notifications. System did stop connecting at one point and I had to shut things down and reconnect. Not good when you have an elderly parent and you had to run to the store..Lette God reign.Version: 1.1.5

Fix the issueI’m tired of looking at my camera for video footage and I can’t see it cuz the video didn’t upload properly or whatever it says. Y’all really need to fix this like ASAP. I have a camera in my room to watch my room and make sure nobody in my room but when I go back to look at the video it doesn’t even play. What am I paying y’all money for if I can’t even watch the video smh..Just fix the issueVersion: 1.1.5

Please fix motion recording on cameraMotion recording on indoor camera keeps turning off on its own and this is a major concern for me when I’m at work and my dog is home alone. Please fix. The notifications keep turning off on their own as well and this is very frustrating. I enjoy the camera I bought to keep an eye on my dog when I’m not home but this issue needs to be fixed..This is stupid47Version: 2.7.1

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Roku Smart Home Negative Reviews

One step forward 2 back…I was so excited to get the store now from Roku and its features to be integrated into the Roku TV and pop-up if the doorbell button was pushed… Got it set up only to find out that if I wanted to have it on multiple TVs with different accounts that was not gonna be a reality. The only solution they have available is to logon with the same accountant… That’s not gonna be realistic or acceptable for families that have different accounts and different play history channels, etc. I don’t to be logging onto my stuff and find out my play playlist has been changed deleted modified ect. Huge deal dealbreaker going to return if not fixed immediately. Also, the camera viewing app was not implemented as well as I thought it was going to be when the doorbell button is pushed a little window pops up and then you have to manually click it like this it was not like the ring or Google implementation, so much potential, but lack of implementation and follow through way too many apps to need to integrate it into want to be unified. I have to flip between Roku apps now just to watch things on TV… What the heck?.Octavian VanguardVersion: 2.0.1

I should have waitedI love my ROKU streaming devices and was excited to learn about their home monitoring system. I should have waited until the kinks were worked out before buying for my home. The cost for the monitoring system & price if you want professional monitoring is awesome. They system hub being strong enough to connect with all sensors is weak/not good/and frustrating. Even sensors closest to the hub go offline so it’s more than sensors distance from the hub. Customer service is the worst. I reached out for assistance & continued to get canned & automatic responses that promise to follow up and haven’t to date (been a week). Update: I was told my various sensors being offline is not normal and someone would be contacting me. To date I still have not been contacted. I have requested a refund if my system sensor issues cannot be fixed. That has also been ignored, as well as saying “sir we are going to send you a complete new system replacement for all initials and extra sensors:keypads you ordered”. If a remedy is found I will update this 2 star rating..BelchologyVersion: 2.0.1

AudioI can hear peoples voices. I can’t understand what they are saying. But I catch a word here and there. The oddest part is it appears that they can hear me even if the speak feature isn’t on. Now before u think I’m delusional I have had other people, friends and family listen with me sometimes. And they to hear it, and can see a type of interaction. So whatever it is, it’s definitely real. Now the crazy part is that it seems to be a person I know. And where I live my closest neighbors are through very dense forest and vines. Not just that. The volume of the “voices” never changes due to the placement of the floodlight camera. Even when I bring the camera inside after wiring it safely to the female end of an extension cord. Actually I hear them better when there’s no birds and bugs making noise. Well I’m gonna give 5 stars because other than the anomaly or the possibility of being spayed on, I’m happy with the product. As scripted as that may sound. But if i could get ANY feedback about that issue would be most helpful..UmpunpVersion: 2.0.1

Waste of moneyI had written two previous reviews, but they must’ve been removed because someone wasn’t happy with my feedback. I have had these cameras for a couple months now, and before I bought the subscription, I wasn’t having issues with video playback. Now that I’ve spent $100 on a yearly subscription, these cameras have become useless. Every time I go to play a motion clip, the video is never saved so I can’t view any motion videos. It’s really awesome when I live in a medium-high crime area and stuff is happening right out front of my home, and I can’t give my videos to the cops because the motion clips don’t save to the cloud. Roku support tells people they should move their cameras closer to their Wi-Fi router or click out of the video and click back in it and that should work. Maybe the solution should be to fix your product instead of blaming it on user error. Make better cameras and fix the app. What good is a camera if I have to practically have it sitting on top of my Wi-Fi router for it to work? Clicking out of a motion clip and clicking back onto it does not work. Restarting the cameras does not work. Shutting down the app does not work. If a video is not saved to the cloud, because these cameras are crap, clicking back into the video isn’t going to work. I will be throwing my three cameras in the garbage where they belong, and investing in cameras that actually work from a different company that strives to make their product better..Rwagner97Version: 1.1.3

For my equipment to work well I have to have 3 iPhone 15 pro max, Roku's response to my problemI bought three home security devices to have in my home, my work and my country house, but the application only supports one place, the solution they gave me is that since I have three houses I have to buy three iPhone 15s for be monitoring my three houses, this was the most pathetic answer that anyone can give me in 2023, it is very basic, it is to protect worthless houses, I think I would use it to protect a garage or a tree house, I would not trust my valuable house just Roku, and above all because to have my three safe houses apart from buying the three Roku devices, they want three iPhone 15 pro max, to walk around like I'm crazy with three cell phones in 2023, completely illogical, unacceptable, it is The home security system is too basic, I would only use it to protect the tree house, or an empty garage, or some unimportant place, if your home is essential to you I would not use this basic system.UtilSVVersion: 2.2.0

Greedy Roku! Never use your products again!I Purchased two cameras at Walmart but returning them very soon. I disappointed by Roku because I cannot playback recorded videos from SD card on Roku app. The only option to playback recorded videos I have to pull out the SD cards and insert them in the computer. Roku you are failed…! Over the years I used a lot of Roku products and always giving them good ratings but not this one. I have camera made by Zmodo and Mercury anytime I can playback them recorded videos from SD card without any subscription on their apps. Roku loves money thats why forcing us subscription for playback SD cards from the cloud that is greedy…! Anyway unless you add SD playback button I no more using any Roku products again never…!!! For now, I gave you one star. ⭐️.Allgood707Version: 2.0.1

Horrifically tediousI have to re-set the camera up once a month at the VERY least because it decides to just boot itself off the app and then i have to go through the entire process over again. never get any notifications despite all the settings being correct for the app and in my own notification settings on my phone. camera moves on its own at times so who knows maybe someone’s hacked into it seeing as how i doubt they have decent enough protection in place to prevent it from happening when they can’t even prevent you from having to redo the setup process 24 times a year for one single camera. switching as soon as i can replace the stupid thing..WolfettVersion: 2.2.0

U can Not Playbake Your Recordings 👎🏽U can Not Playbake Your Recordings even doe u pay for the membership Plan or even if u put a SD CARD in the Slot don’t Matter still can’t look at your playback Recordings in the app on your phone , Roku say u have to take down your cameras , take the sd card out the cameras , thin put the sd card in a computer, that’s crazy this is not year 1999, u have to do all that to look at the Playbake recordings, So I took all 5 cameras back to Walmart got a refund , and went on Walmart App and ordered the WYZE V3 Camers same Camers Roku had but the difference is Wyze v3 Can Playback Recordings this is a major plus with Wyze. Remember People Roku Do Not Playback Your Recordings and Wyze DO Playback all your Recordings ( Wyze v3 Cameras A+ ).BJ WIRELESSVersion: 2.0.1

DisappointedWe have outdoor wired cameras that that work well for live viewing. The problem is recording motion events; often there is only a still image or it records nothing at all. The Wi-Fi signal is good. It now happens every 1-3 days, and we constantly have to restart or reset the cameras to get them working again. I’ve asked for help and was never answered. This is probably more a problem with the cameras, firmware and cloud than it is with the app itself. In any case, we’ll probably have to replace this camera system because the whole point is to reliably record motion events when we’re asleep or not there..Soze111Version: 2.0.1

New update doesn’t workMy indoor camera was working fine until this latest update, it prompts you to update your camera and after you do so try to update it, it won’t connect with your internet even if you do hard resets, I called Roku and they sent me a new device and did the installation over again and it worked for like 3 second but then it prompt me to do the update (or else you can’t use the camera) I did the update and now camera new camera won’t connect to wifi, this would be the third camera that has this issue, and when you call them they can’t speak proper English to understand your issue and it’s frustrating.Gueroloko1Version: 2.0.1

Killed my excitementWorst camera ever. Was excited to try out this $100 wireless doorbell since I already have a Roku tv. I said wow I can view on my tv when someone rings my bell ! Well that didn’t last long. 1 month in and already having connection issues. 2 months in and having video playback issues with a subscription, connection issues, lots of error messages , battery issues ! Literally am charging my camera at least twice a week with over night charging. Yes my settings were set to the minimum and even like that battery dies so quick. I regret spending $100 on this junk !.Claro LuzVersion: 2.3.0

Roku cameraCameras are great ‘while on the trail’ & the trial only works on 1 camera. Once trial ends camera(s) don’t work. The subscription is cheap ‘depending on how many camera(s) you have. I paid for the subscription and well it was working fine for like the 1st couple weeks; lately been having trouble with the cameras working. They ended up recording then they stop working again on and off. The cameras also haven’t been letting me retrieve the videos or review them. I’ve already sent in reports to the Roku support and still they have NOT helped me..Dennys.Reviews.Version: 2.5.0

App Constantly CrashingWe only have Roku lights in our home currently but are already having a hard time trying to operate this app. Just opening the app, it takes almost 2 minutes to load and then another 2 minutes for use to be able to click on the lights or actions. Right now the app won’t even open. Also I’ve used Feit lightbulbs in the past and even though the interface of the app wasn’t the most pleasing, it had so much better features AND worked with Siri to create shortcuts. Please Roku, do better..EndlessTrashVersion: 2.2.0

Issues and more issuesFirst off you buy the cameras download the app then you get charged per camera. Constant login issues ,set up is user-friendly if you can get past that. Then Roku tries to make you use your TV login which I didn’t wanna do ,I don’t need to see it on my TV. I need to see it remotely that’s why I have them and then there’s the connectivity issues. To add, possibly a security breach, my WiFi connection has failed to work since the installation of the cameras, having to now replace my hardware.. should have stayed with the original little white cam box manufacturer.T (Jas) MurrayVersion: 2.2.0

Cameras won’t updateI literally JUST bought the doorbell two days ago and have the indoor/outdoor rotating cam as well. None of them are allowing me to update the firmware but is saying i can’t use the cameras until it is updated… i’ve tried resetting my app, the cameras, even wifi and still nothing. I’ve sent screenshots and Help log but still no response from anyone on how to fix the issue. Would hate to have to return it but I spent a lot of money for them to not work not even a month into having them.Col3mxnVersion: 2.1.0

Can’t view EventsWhen I try to view events that are recorded, it enters a never ending loading loop. Have to force collapse the app and try again. I’ve only successfully been able to review an event once in the past month. Also, tech support is basically non existent. Great cameras, but what’s the use if I can’t view what happened after the fact, especially when I pay for the monthly subscription! Oh, and one of my cameras won’t store any events at all. Has the same settings as my other 5. FIX YOUR APP!!!! Please!!.DWilcox087Version: 2.5.0

Not working correctlyI really loved this camera at first, it was perfect. Now after about 2 months of having it… it’s not working correctly. Doesn’t send me notifications anymore, doesn’t detect anything other than motion, etc. I’ve tried everything to fix this and I don’t know what else to do. I even pay for the subscription just for it not to work. If this can be fixed, this would be my favorite camera. Edit: support is not helpful AT ALL. Now it’s 1 stars instead of 3. That was ridiculous!! I’m sorry but wow..Morgan2000813Version: 2.2.0

ALERT!!! As soon as you subscribe it’s jack upWork just fine with the two weeks trial as soon as I subscribed been a headache Will not work on my tv .. did work on the trial everything work perfectly! Starting to wonder was that just to get us to subscribe??? Because right now not worth a darn!!!! I will take it back to Walmart and buy another name brand camera that works!! Also the agent I chat with no help no knowledge on networking !!! This agent should have some certification!! Would not recommend!!! I will call and talk with a person!!.Macaw macaw007Version: 1.1.6

Won’t workI tried using it for my LED lights but after I put music mode on, they wouldn’t stop flashing when there’s sound. Even typing this right now it’s flashing and it’s terrible! It won’t do anything when I press certain buttons and it’s driving me crazy. What do I do to turn music mode off and change the colors. Because after I turn music mode off and go to a different setting or even leave the app it’s right back turned on..IreallyhateliarsVersion: 2.5.0

About to scream!Every day, every time I open the app I have to restart all three cameras. Two are the standard indoor cameras and one is the 360 indoor camera. I’m paying these people $10/month for this garbage? Do better Roku and you best get a hold of Wyze asap and fix the issue. This is ridiculous. Its been over a month since I got an update. Truly does anyone even care at Roku? I can’t take restarting the camera to view them. They worked great for several months and you broke them all with your updates!.DcmanryanVersion: 2.5.0

Unable to view events videosI was able to go and view events, no problem and then all of a sudden one day in December 2023 I was unable to view any recorded events. It just sits there and spins I’m unable to get help. I can’t submit the what it’s doing because it freezes. I can’t even get out of it and it only does it on my Apple iPhone my husbands Motorola phone works fine. He can go back and look at the videos. I need help I’m very unhappy with this product if I can’t use what I’m paying for..PeglovesdaveVersion: 2.5.0

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