Niagara Transit Plus is the microtransit service that connects you to destinations across all 12 municipalities in Niagara, including areas without regular bus service. Whether you're heading to work, a medical appointment, or visiting friends, our app makes it easy to book and manage your trips.
Niagara Transit Plus Negative Reviews
Not User-FriendlyDespite reading the negative reviews I gave the app a try. I didnāt want to agree with the others, but Iām afraid I have to. This app is sub-standard and it requires an overhaul by a qualified programmer..LilyburlVersion: 3.18.0
BrokenYour app is garbage..AInfs78Version: 3.9.0
TransitDoes not have Sunday service as it is essential for riders.Bog162002Version: 4.11.0
Horrendous UpdateFort Erie resident that can now no longer get to my job on time unless I take a 2 hour preemptive ride as opposed to what they had before with a 10 minute ride that I needed. Absolutely abysmal planning by the company, who does this benefit? A destination app that doesnāt get you to your destination. Worthless is the word I would use here but that still feels too generous for what this update has done to it, itās worse then worthless as it actively hinders my income and thus how I make a living. Fix this..This app trashhassVersion: 4.11.0
Not reliableThe app keeps logging me out and rides are never available..AixptyVersion: 4.11.0
DisgracefulThis app is a pitiful disgrace. In 2021 during the peak of COVID, you could get a ride at any time of day ride would always show up in a reliable amount of time. We are now in 2026 and this new app is worse than the old, and you canāt even get a ride AT ALL. This app has become a complete joke, I stopped using it around 2 years ago because of this garbage, and the one time I genuinely need it to be a reliable service, I decide to use it and alas itās the exact same problem as two years ago, meaning they advertise themselves as a transit service but they donāt provide any RIDES. How after so many years you guys are even still in business with how much of a failure your service is baffles me..IzD8Version: 4.8.0
Useless, cant buy regular bus fare with itTotally useless app, cant buy regular bus tickets with it..Aboud DeeVersion: 4.8.0
Beyond TerribleTerrible. No matter what time of day or day of the week you can never book a ride. Itās always āHigh demandā or āService Area Limitationsā this app is completely useless. I 100% recommend uber instead..J11412Version: 4.8.0
Itās funnySee, not only is there never anything available at any time, but if you search to many times win a row, it stops you for searching cars for around 40 minutes, why?.Chuns_0Version: 4.7.0
UnreliableThere is literally never any ride options no matter where I set it to. Im starting to doubt if the app even works. I have to give up and use Uber every single time. How was 2018 transit more reliable than this 2025 one?.OhsnapboobytrapVersion: 4.4.0
SucksIts bad because whenever you need a ride you spend hours refreshing waiting for one just to not get one, use uber.Sim82727272Version: 4.4.0
Honestly Useless.This app is the most unreliable thing out there. Maybe they just treat it poorly because itās cheap but to change the system to using a new app, SO HARD to even just identify as a passenger who doesnāt need any mobility device will take you forever, thereās legitimately no option for that.
An example: After trying from 1:30pm to book for 3:30 and was rejected every time, I called to get help. I was told that āWell itās just luck. You just have to keep trying. Hundreds are using it. I was trying to book for anywhere from 3:00-5:55pmā¦somehow none of this makes sense.
Do better if you even can. Just because youāre cheap, doesnāt mean people donāt deserve good service much less a functional one..Alexan.2529Version: 4.4.0
Terrible serviceWish I could give negative stars. Thereās literally never any rides no matter when ur booking for. Absolutely ridiculous.Rw16281991Version: 4.2.0
SucksThough I read all the negative reviews, still I thought if trying it out. It SUCKS. Canāt book any rides close or far. U guys either start from where everyone is or donāt start at all..By Only MeVersion: 4.2.0
Who designed this app??Itās the worst and somehow getting worse? The region goofed hard when they gave these contracts to voyago..bk_Version: 3.28.4
Worst appNot even worth one star.NannusidhuVersion: 3.28.0
Wish I could give 0 starsI seriously always want to give this app / service a fair chance because I love what they are trying to do, and every driver Iāve had as been nice. Even costumer support is pretty good. However, the success rate I have of getting reliable rides is at a embarrassing low, the app has so many bugs. The wait times are ridiculous, rides cancel on me too much. Iāll pick a ride and have it immediately tell me āI didnāt pick a ride and have to pick something elseā with a huge wait timeā¦ every time I use this app itās a frustrating experience..OMG DONT USE THIS APPVersion: 3.22.0
The best motivation there is to buy a carI can say with confidence that the seemingly discontinued (with zero explanation) NRT OnDemand app, which worked about a quarter of the time, completely outshines this slapped together garbage-infused mess. There is exactly one singular error message when scheduling a ride, leaving the user to wonder if it was either:
A. A service outage
B. High demand
C. Service area limitations
D. The punishment of an unloving god
I have never once been able to schedule a ride on this app, the user interface is an abomination, and it has single-handedly changed my opinion on public transit. In summary, itās easier to sell a kidney and buy a car..UnanimoniousVersion: 3.22.0
Garbage appThis app is a complete waste of time. You guys should take the bus over this crappy service every time. I was travelling from St Cath to beamsville which is a 18 minute drive, it took me more than 50 minutes to reach beamville. That is if youāre lucky enough to even find a ride, half the time all the slots are booked because the company is so cheap that they canāt even afford suitable amount of cars despite the fact that they rip people off constantly. Absolutely horrible. I called their office today and they said they have no rides for another 3 hours. Thatās just pathetic to be honest. Will never recommend this to anyone and Iāll get my friends to stop using this app anytime in the future. Garbage..KevinYourFatherVersion: 3.21.0
Check boxThe terms and conditions checkbox is not allowing selection and is throwing an error, resulting in a very poor user experience..ThazuvVersion: 3.9.0
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