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RunwayML Customer Service

  1. RunwayML Customer Service
  2. RunwayML App Comments & Reviews (2026)

Make anything with the Runway iOS app, featuring the best AI image and video models in the world. Including Gen-4.5, Nano Banana Pro and more.

With Runway, you can generate images and videos in any style you can imagine with consistent characters, objects and locations. Bring your ideas to life, all in one place.

And with Chat Mode, you can generate anything you want, all from within a single conversational interface. No complex prompting or workflows required.

Updates and new features are rolled out regularly, so you'll always have access to the latest. If you already have a Runway desktop account, you can also transfer assets seamlessly from your phone to your computer.

Terms of Use: https://runwayml.com/terms-of-use

Privacy Policy: https://runwayml.com/privacy-policy

RunwayML App Comments & Reviews

RunwayML Positive Reviews

Obviously has potentialRunway ml is one of the leading ai software platforms out there, depending on what you’re searching for. with that being said, so far the app is great and well-established but the ai content generations tend to come out varying on how you describe it and what may render from it. play around with it and be patient as im sure runway ml is just getting better as they have a LOT of competition so if they wanna succeed, its on them but thus far, love it. love the app in general. gives it a crisp feeling to due to how crystal clear the resolution is at times. nice job guys but as for everyone, there’s always something to improve on. im here for the longrun runway ml. cheers!.Version: 10.0.0

Amazing! You must download!I’ve been looking for an ai video generator for a while now. I did. my re search and came cross RunawayMl. I was expecting it to be one of those rip offs that barely work and make you spend $30 to do it once. But this is absolutely free. Every month you have a limited amount of time you can generate art. But there is a lot of limited time. Not like all those other apps that give you 2 - 3 Ai generated arts a day. I highly recommend you should use this. And trust me, this is exactly what you were looking for. Not only is this super good. But easy to use. Two to three buttons pressed and type whatever I want and it makes it for me. It’s amazing! I think it also has great potential if any future updates and the new picture to picture thing coming out. I’m sure that will awesome to! Goodbye, you should download this!.Version: 1.0.32

APP CRASHING? READ THISHey guys just want to let you know how to fix if you get crashing upon loading image to video generator: chances are you uploaded an image in high resolution 8k possibly even 4k, it crashes trying to load them all so dont upload anything above 2k resolution on the app, secondly go to your assets on the runway website/desktop version and delete the offending images that are high res. It should fix your issue, but still expect crashes if you generate a lot of videos in a row. I would do 10-20 clips at a time maximum and extends and then restart app so you have better stability for the next 20 clips.Version: 6.0.2

Great app & technology, but stuck with non-stop crashingApp is crashing whenever I try to open the image generator. It might have something to do with the images I uploaded seeming to be heavy lifting for your processors as each image took a minute or two to process when initially loading. I was able to make video from them, but now I can’t do anything as every time I open the app it just crashes again when I click on image generator, it try's to open my previous uploads but crashes immediately. Just updated the app but still didn’t fix. Please help. Thanks so much. -Jonathan.Version: 6.0.1

Absolutely mind-blowing AI video generation! ⭐⭐⭐⭐⭐I am completely amazed by this app! I started out by generating a creative video of someone getting their hair done by a futuristic styling machine, and it looked so cool. Then, I decided to test it further by uploading a photo of myself and asking the app to put me into the video. Wow! RunwayML completely delivered. It generated a seamless, high-quality video of me sitting in the salon chair getting my hair braided by the machine. The realism is incredible, and the technology is just fantastic. It’s perfect for creating unique, eye-catching content for social media. Five stars all the way—highly recommend!.Version: 82.0.6

This is a Pro tool - it may not be for you.First off. This should be regarded as a Pro level tool. This is not and should not be regarded as a casual Social Media content creation tool for those simply looking to jump on the AI Selfie bandwagon. Runway ML develops some useful and cutting edge tools for pro and semi pro content creators, designers, artists and video artists alike. To that end, the Runway App is incredibly powerful when used appropriately and skillfully to create video assets with their Gen-1 and Gen-2 models. Very different from the Stable Diffusion/Deforum models you may have encountered using other apps from developers that have jumped on the bandwagon. With that being said, this technology is still very much in its early stages. The limitation in video length generation can be frustrating, but can be mitigated with some experienced prompt craft as well as editing and arrangement within the video editing software of your choice. The obvious negatives for me are the exorbitant cost of using the Gen-1 Video to Video Model and the 15 second length limit. But Gen-2 is a bit less demanding on credits. My biggest issue with Runway ML is the Content Moderation/Content Filtering. If one is going to pay hundreds or even close to a $1000 annually for a “Pro Level” tool, I don’t need Runway to tell me what is and what isn’t appropriate content. It get’s that part wrong more often than it gets it right. And frankly it stifles the creative process. I’m paying for a Professional Tool. Treat me like an adult capable of deciding for myself what content is appropriate or not. Barring of course any content that is absolutely illegal, hurtful of discriminatory. Otherwise, stay out of my way. In summary, I’ve used the Runway app successfully to create music video assets and some wild video art. In all, I highly recommend this for video artists and creators for both ideation and for your final products, if weird Uncanny Valley is what you’re after..Version: 1.0.20

Runway MLThis is a pretty amazing program that generates 4 second long clips based on the prompts you provide. I’ve used these clips to create short films. It’s awesome for that. But recently on iOS there’s a bug where if you save an output clip to your phone after saving that correctly, every other save results in the same video clip being saved over and over which makes the app useless. I hope the developers can resolve this quickly..Version: 1.0.37

App needs workI love runway I’ve been using it for almost a year. However, I wish there were more options on the mobile app. If the Mobile app had the same features as the desktop app. I would use it all the time. A lot of AI creators work remote and having the full suite of tools in your pocket would be a game changer. As is the app feels like a sketch pad. You still have to go to the desktop version to make anything client worthy..Version: 57.0.0

BewareThis app is actually pretty good. For the most part It created what I wanted off right off the back. However, just like all other AI’s it won’t get everything accurate which is where the problem comes in. It’s credit based so the more you have to correct even if the AI generated the mistake, the more you will spend. There is an unlimited option but the monthly starts at $95 which is absolutely crazy. The annual is astronomically high! Unless you have deep pockets I would consider more affordable apps because mistakes will be made and those mistakes are costly..Version: 63.0.0

UnhappyI am very unhappy after the first edit the video started making weird animals, and when I asked it to delete the animals, it kept charging me and charging me until it finally told me I had to buy more credits which I did and then it still didn’t let me save the video in a format where I could copy copy it. When I tried again, it said I needed it by even more credits. I want a refund..Version: 82.0.3

Highly recommend for beginners like me!As someone who isn’t a tech expert, I was pleasantly surprised by how user-friendly Runway is. Even with my limited tech knowledge, I found it incredibly easy to navigate and use. The quality of the output is excellent, and I didn’t feel overwhelmed by complicated features. It’s a perfect tool for anyone who wants professional results without needing a deep understanding of technology. Highly recommend for beginners like me!.Version: 12.0.0

AwesomeI wonder how much better it is on a computer or laptop. I just can’t stand limited work that you get even for subscription. I’d probably use this all the time I’d run out os seconds to utilize. But maybe if I get a lucky bonus will I get the actual purchase of this program. It is extremely expensive for me right now but if I could make payments till I own it I’d be happy to jump on that..Version: 4.0.0

I guess not made for black peopleI signed up for their trial to test it out. I uploaded a video of myself playing in my hair. I chose cloudscape AI effect. I am a black woman with black hair. It turned me into a white woman with ginger her and blue eyeliner. You would think that the developers would’ve ensured this not happen considering the rapid advancement of AI. It can’t be hard to tell AI not change skin color like that..Version: 15.0.1

Unusable CroppingUnfortunately, all the photos I wish to feed this app are in portrait, and even though the extended options allow you to select different aspect ratios, that ratio only applies to the final output. The image importer will only let you crop to 16:9. Which would be great if I were trying to make a cinematic movie... but I am not. I am trying to animate a vertically oriented selfie, and I imagine I am not the only user that wishes to do this. As there are more Narcissist wannabe "influencers" on the internet than there are film makers..Version: 12.0.0

Best all around optionAfter using several of the different AI programs to create videos and edit videos and make images, you will not find any easier to use than Runway, and with so many built-in tools that they continue to improve upon, I recommend this as the only option.Version: 82.0.1

Blown away! 🤯WOW. I must say, I was blown away by its capabilities. This app is truly a game-changer in the world of video creation. As someone who has always been interested in creating videos, but lacked the technical skills and equipment to do so, this app has been a godsend. With just a few taps on my phone screen, I was able to generate stunning videos. The AI technology that powers this app is truly impressive. WOW..Version: 1.0.2

I love this app.We all know the saying… there’s an app for that. You thought there wasn’t an app for THIS but, looky here there sure is. I guess there is an app for this. I’m sure you’re surprised to find that out. Well, you shouldn’t be. We’ve heard for years there’s an app for that. Now that I’m telling you there’s an app for this, you ought to believe it. There is. And I love it..Version: 1.0.2

Just what I wantedI wanted to put myself in screenshots I take from Starfield. So I can shown my Friends who don’t play my adventures. I’ve tried a few selfie face swap apps but those aren’t designed for wide angle shots with lots of people. I’ve also tried gpt, Gemini, copilot, and llama. This program finally gave me the amazing shots I wanted. Me sitting at a table at dawns roost with Lyria and Robin Locke lololol.Version: 30.0.0

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