Dave’s Hot Chicken® Customer Service

Dave’s Hot Chicken® Positive Reviews

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Dave’s Hot Chicken® Negative Reviews

Please fix your app Dave…DISCLAIMER: This review is being written towards the app, not the restaurant itself I was at Dave’s Hot Chicken once while hanging out with a friend and I absolutely loved their food that I knew I had to come back again one day. So today, I tried to order my meal through this app, which when I do, it first gave me an error that the request timed out. I then went to try and order again on the app when this time, I get another error, which was when both attempts of trying to pay on the app appeared into my bank account as a pending charge. So I then tried to call the restaurant location that I was trying to pick up my order from when the employee on the phone says that they don’t even see both orders have went through to their systems! This was when as soon as I have arrived to the restaurant, I would have to show the employee proof that the Dave’s Hot Chicken app had tried to charge me for two orders that didn’t even go through to the restaurant. Since the employees were not able to receive my order, there was nothing they could do and I had to order my meal again and wait longer than planned since it was a walk-in. I could never imagine having a restaurant app that can’t even send orders to the restaurant, but will try to charge your card for the meal anyway. Dave, if you are reading this review, please fix your restaurant app. I love the food at Dave’s, but it would feel disappointing to not have a well-functional app to place orders ahead of time.Blueberry123!!!Version: 2.15.1

App automatically adds a tip to each orderThis review is for the app only. The restaurant and food are amazing! Unfortunately the app is not a great experience. It’s so helpful to be asked to use it to order ahead because the food is cooked to order and can take longer than a typical fast food place that uses a microwave or preheated food. BIG BUT… when you go to checkout they automatically have a 15% tip set as the default, which adds a decent chunk to your bill. If you happen to notice the extra cost, it’s usually too late to go back and change the tip. If you re-order using a previous order that has the tip included (not by your choice), then it also copies the tip % and it’s really hard to catch. The bottom line is that the default setting for a tip should be zero% and we should be able to knowingly chose the amount we want to tip, instead of being tricked into paying more. If they did this same practice of adding 15% to every bill when you’re ordering inside the restaurant at the cashier, I’m pretty sure people would not be happy!!!.KarslawVersion: 4.11.4

Reward points haven’t worked and estimated pickup can be up to an hour too earlyI sent a message to support somewhere around a week, maybe more, ago and got a message back apologizing for the issues, but my request to receive the reward points I’ve never gotten was ignored. I have placed 3 different orders through this app and never received any reward points. My order history is still blank on the app, so all I have to show for my orders when asked for proof at pickup are my email receipts. It’s like the app has just been deleting my orders after their estimated pickup time arrives — which as I also mentioned, is always extremely early. There was a time I waited an hour past the estimated time before my order was actually ready. Now that I know, I just show up at LEAST half an hour after the estimated time. I totally understand it gets extremely busy at my local Dave’s, I just wish the app could be made aware of how busy it is so pickup times could be a bit more realistic..BenjalawVersion: 5.2.1

I like daves… butI’ll take my sweet time placing an order, ordering my daves number 2 double sliders. no slaw, no pickles. add cheese… ummmm, medium heat. then… i add extra stuff, it varies on the different days. today i’m getting cheese fries and a 10 piece order of daves chicken bites. dr pepper (also i gotta clarify its not all for me, i share with my lovely girlfriend of 3 years) now i go through this tedious process every. single. time. and of course, thats not exactly what i’m complaining about… my problem is the payment system. i put my dang ol payment information in and when i click “place order” it says “ERROR!! YOU ARE STINKY AND YOU DO NOT DESERVE DAVES CHICKEN RIGHT NOW! TRY AGAIN!!” and then i have to do it all over again. daves number 2 double sliders, medium spice, no slaw, no pickles, add cheese. daves 10 piece medium spice bites. and SOMETIMES cheese fries. add to my bag, dr pepper. then add payment, place order.. and HOPEFULLY. JUST HOPEFULLY. my daves order will actually go through. thank you daves hot chicken APP!.Mr PeepeeVersion: 2.17.2

Needs updatingI just placed my first order for a later time at 1:15 PM and I even double checked it was for that time and after I placed the order it said it was for 12:15 PM. I’ll accept possibly my fault but then I tried redeeming the free milkshake for downloading the app and when I went to drinks for my order there were no shakes there so at the checkout I pressed the rewards button and clicked on the free shake and was told the reward isn’t applicable to my order. I tried cancelling my order to change the time to the 1:15 PM I wanted and there is no way to adjust or cancel orders so I tried calling the store and explained to the worker on the phone and he said they will hold it for until later, this is extremely annoying and inconvenient. This app needs a lot of updating and work on to be good and this was so annoying I had to write a review and I’ve never given a review for an app before..WhiteEzioShadesVersion: 2.15.1

*HORRIBLE* App RedesignThe Dave’s Hot Chicken app was easy and pleasant to use just a few weeks ago. Then some terribly misguided executive or some utterly psychopathic developer decided to update it and turn it into the current monstrosity. I cannot think of the last time I’ve encountered an app redesign has been so horrifically unpleasant, that has impacted usability so negatively, that has so drastically reduced my desire to give my money to a particular company. The menu layout now requires endless lateral scrolling. The sliders to select spiciness levels take up far too much of the screen and are simply unpleasant to look at. I won’t even bother complaining about my inability to see and repeat recent orders without a login as I’m sure it’s part of some data mining scheme but in general the new app is awful. Please DO LESS..WckdsuperstationsVersion: 4.8.0

Yall lost business tonight and many previous nights due to App malfunctioningYou guys are terrible at making an app whoever designed it and made it look pretty did a great fantastic job. Whoever is in charge of functionality should be immediately fired. They did a horrible job and I cannot redeem any of my points nor can I actually make an order that is ASAP due to some sort of stupid server issue that you guys always have at the restaurant which no other franchise ever has. because of these two factors I’m going to Chick-fil-A tonight y’all only get business on Sundays for me now on when they decide to be incompetent business owners as well. Decadence amongst consumer industries have gotten absurd.Skierjoeb777Version: 4.11.0

No help and no rewardsHello, To whom it may concern, I got this app after seeing a video on Snapchat about the food. I scanned the app in store spending over $60. I never received any points. I assumed it was taking a while to process, so I went and tried it again. Also no points. I sent a message to loyalty rewards email and my email was never even looked at. I tried calling a number but never got an answer. After a second emails weeks later there was still not a single word back. I had great hopes cause there were deals and rewards for good food. Although expensive I was excited. In the end the app did nothing and there was never a reward system..DesolemVersion: 5.2.3

Can’t order when store is busyWhen a given store is busy you can’t order through the app. This is the opposite of the logical approach a business would have as it would save time for the busy staff working in person in the store. Instead you go to the store since you can order on the app and realize that the entire place is packed with people waiting on to go orders because they couldn’t order on the app. And a line out the door because one staff member is stuck taking all the in person orders. Horrible way to run a business and will definitely cost customers.FarOut photosVersion: 4.8.3

Don’t get attached to anything new hereAfter years of the same menu, Dave’s finally added mozzarella sticks. And they were legit—perfectly crispy, great with the sauce, actually worth the wait. For once, it felt like they were listening to customers who wanted something beyond just chicken. Honestly, I was hoping this was the start of them adding more sides—like hot corn dogs, different flavors of corn dogs, stuff like that. It seemed like they were finally opening up the menu. Then, not even a month later—gone. Pulled from the Chicago locations without a word. No announcement, no “last chance,” nothing..Syedm132$Version: 5.2.3

Poor ServiceAfter a few tries, placing an order online and with the app, I called the store. The person who answered the phone had very poor telephone presence and could not get the order right. Once they did, they could not get the credit card entered properly. So I asked them to just prepare the food so I wouldn’t be late for the party. I was trying to serve food too. They said they can’t prepare the food without payment. So I had to drive all the way to the store and pay with the very same credit card that they said wouldn’t work. Terrible customer service..LuciddharmaVersion: 4.16.5

Missing items againI got home and realized that you left out one of the cheese sauces I ordered again. This is the third time I’ve had a missing item. The second time I reminded myself to check your work before I left so luckily I was able to correct it on the spot. I think it’s wild that your business model is having the customer check your orders for you. To be honest I know it’s only 69 cents or whatever but I want my money back. It’s the principle. If you don’t give me a refund for the item I’ll just go to b dibs just down the street when I want spicy chicken..PO’d Customer1Version: 5.2.3

SLOOOWWI was excited about the new location, but that was quickly overshadowed by the extremely slow service. Yes, I get they “MAY” actually make cool to order .. however your key item is CHICKEN. So why do a mobile order for lunch when it takes 45-55 minutes to make 2 chicken sliders?! Lunch was entered 20 minutes for taking and the drive is 10-15 for pick up.. Yet my order isn’t ready for another 20-30 minutes!!! Do better catching and processing your own chicken before getting a ‘snack’ from this location. I hope the others are not this Slow..RaiderNation2387Version: 4.10.0

Amazing food, absolutely trash appI love Dave’s. Great halal food. This app, on the other hand, is terrible and barely functions. The account creation process doesn’t work for me. There’s a sign in option with Apple ID, but no sign up with Apple ID. It doesn’t allow auto fill for your phone number, password, creation, or your credit card details and throws up errors constantly. It would be cool to get the reward points, but I don’t think it’s ever going to happen. I’d order from their website instead, but that’s broken in strangely unique ways too..ReflectiveJoshuaVersion: 2.15.1

Points cannot be redeemed on app. Bad estimations.My local Dave’s is always packed. It works well to order the food but the order ready time is vastly in accurate. It will say my order is ready in 20 minutes and usually have to wait 60 minutes. The big thing that I’m disappointed with in the app which I hope is fixed is the ability to redeem my points in the app. It states that “your selected reward is not valid for this order”.Jjtrombley123Version: 5.2.3

The app is terribleI love the food but the app is terrible. I couldn’t even place my order over the app so I could just come in and pick up the food. I tried to redeem my reward it wouldn’t work and I couldn’t check out. It just kept spinning. My wife tried to redeem her reward on her app, same thing. Closed the app no luck. I deleted the app and then redownloaded it still no luck. The employees even said the app always messes up. They had to override the system because the app wouldn’t let them redeem our rewards..JjayyyyyyyyyyyVersion: 4.11.4

The WorstWithout question, Dave’s Hot Chicken has the worst ordering/payment platforms I’ve ever used. I’m talking about both the app and mobile website, collectively. I couldn’t complete a day-ahead order for 10 people on either. Both got hung up on the payment section. The app wouldn’t allow me to enter a credit card number and trying Apple Pay yielded an error message, again and again. It’s as if Dave himself said, “Let’s outsource the cheapest developers we can find.” Congratulation, Dave! Mission accomplished..Noah J FrancisVersion: 5.3.1

Rewards won’t workI didn’t know there was an app until I finished ordering my food. Employee told me about the app so I downloaded it and scanned my receipt and it said an error occurred. I put the number in manually and got the same error. Pretty disappointed since I spent $80 to feed my family and won’t get any rewards points. I was also disappointed to find out they charged me a gratuity after I put a tip in. Food is great just overpriced..Relza24Version: 4.16.5

Disappointing.I wanted to sign back into my old account but it kept saying, “There was an error with your request”. I tried that multiple times and it still said the same thing. So I decided to make a new account and still, it said, “There was an error with your request”. So, I just gave up and uninstalled the app. So disappointing, I wanted to have the app so it would be easier to order. I love the food very much though!.FivestarprettyprincessVersion: 4.11.0

Rewards points won’t work and there is no customer service optionI’ve been a loyal Dave’s hot chicken customer for years ever since they opened there first location in mass. I’ve finally accumulated enough points for a free Dave’s meal only to encounter an error when I try to order on the app and for the location near me to “not have a scanner for the coupon”. As far as I can tell there is no customer service option for the app only individual locations. Overall very disappointed..Applesucks478943Version: 2.17.2

This app is annoyingOf all the restaurants and the apps they have, this one is probably the worst. It always logs me out and I’ve had to make a new password every time I just want to order a chicken sandwich. Also the point tracking is horrible. Of course the app has a five star average because it seems like a lot of the people are rating the restaurant and food itself. That makes sense, I love the food But seriously I’m tired of ordering with the app when it’s an inconvenience..JohnCoC-lover69Version: 5.2.1

Reward pointsOk where do I even start, don’t download this app unless you want to get your food faster that’s the only benefit this app can provide anything else forget it. 1. EVERY ORDER you place when you’re about to pay they AUTOMATICALLY ADD A 15% TIP Unless you change it which is crazy. 2. REWARDS POINTS DONT WORK I’ve reviewed and emailed their services 2 TIMES with proof of the transaction, they said I would get my Reward points in 24 hours and guess what.. 3 Days later and it’s still at 0! I’ve spent over 200$+ and referred tons of friends. Don’t get me wrong I love Dave’s but your management needs new employees and people that genuinely care about your customers outside of the cooking staff I’m upset I have to even give a 1 star rating if I could I would’ve given a half..Richie4504Version: 4.16.5

The app is TERRIBLEDisclaimer: The restaurant is good itself, this is just a rating for the app. The app might be the worst online ordering app I have used all year. I get repeated errors when picking items, adding them to bag, and actually trying to pay for it. You could drive 15 minutes, wait in line, order, and get your food before the app actually works as intended. Do not bother with the app and just order in person because it will take you too much time..Huy2kNGVersion: 4.8.3

Your Account and Money isn’t safeSomebody hacked my account through the app and used it to buy $90 worth of food at another location not near me. There is no 2 step authentication or way to protect your cards on file though this app so your information could be compromised like mine was. Also there is no help or support section where I could ask for help when I discovered that somebody ordered using my information at a foreign location.Mikecutt21Version: 2.17.2

Worst app in all existenceThere is no way to change the location you want to order from once you select it. you have to go into your settings in your phone and turn off your location and then turn it back on within the app just to pick a location again. It doesn’t display the full menu, and it only shows the drinks. Worst place to order from online, just go in person..RositaValenziaggaVersion: 4.16.5

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