Paddle Ways - Lets Go Paddling Customer Service

Very cool concept. I think it has the potential to be the all in app for everything needed for whitewater paddling if a few things were improved. Continue to look for contributors to add data on rivers since the current data is very lacking. I’d say look to at least have what American Whitewater has in terms of data covered and then continue to add to that with local experts. Next, I find adding data is a bit difficult to be able to scroll down and hit submit. Lastly, in order to be in the premium category, I’d maybe consider teaming up with rain pursuit to get map overlays showing accumulated rainfall. This can help for those runs that don’t have a corresponding USGS gage. I think if the goal is to have this be one stop for paddlers this stuff is a must to get them to spend the money on the app. The ability for users to update will be helpful as well.

This app looks like it has the potential to be a great resource to somebody that is looking to paddle. As I was playing with it it has some very useful information on certain rivers around the country. However, I live in Alaska and other than identifying the body of water this app is not that useful currently in my area. IE what information I would like to see is where are the put in and take-out locations rapid classifications and so forth for the rivers in our area. Overall has potential. Would consider using it for other parts of the country.

I have used this app for a couple years now both on the Grande ronde and the lower salmon river for multi day trips and I am truly impressed with being able to track my location with no service, upcoming rapids river flows, hazards, pictures and all around great info which gives me peace of mind and allows me to know where I am at all times. Hands down the best river app out there!! Only thing I wish they would do is add more pictures and videos of the best ways to run the rapids. The only picture and info I saw was for Snow hole with info. Other than that the best I have seen out there would highly recommend for anyone on any body of water.

This app is bomber. The tools, insight and information it provides in the easy to use platform it’s designed with is an incredible addition to the quiver of tools for any boater. Whether it’s beta on a rapid, checking the flows of my favorite runs, or finding put ins and take outs for new runs.. and even a scat machine along the way.. this app makes it easier and more enjoyable than ever. One of the few sources for an increase in screen time that I’m stoked for. Highly recommend for anybody and everybody who’s looking to spend time on the water.

This app was literally so helpful on our last five day river trip! The GPS location works the whole way, and really helped us figure out stopping points, great beaches, and helped us better time manage our trip! I can’t wait to see them expand into more rivers throughout. it’s definitely worth the small fee per year! Very few complaints for such a new app! I would like to see a check-in point at different beaches, so people will know what beaches are taken. It also needs to be fine tuned in accordance to the BLM and forest service maps.

This app is a must have for people looking for their local drop in and the general info about it. I’m new to kayaking and joined a group to find areas where I could legally go and what the general info was for that spot. This app was recommended to me and makes it easy to pick new spots and find places that I would have never knew about. Worth downloading and having on hand to reference!

This app is nice in that you can set waypoints and create a paddle route, it also gives you the distance/length of the trip. The app is lacking a lot of things GoPaddling has, but GoPaddling unfortunately seems to have been abandoned by its developers for years. This app has some BIG features missing from GoPaddling, but what it really needs is more users and user input (reviews, current conditions, user updated launch sites, obstacles etc)

I really like that you can click on an icon and have a description of the feature. It doesn’t take away the need for scouting, but it does give you the opportunity to have beta and a visual. I’m also a fan of the boat ramps and other access points for flat water, it’s really made my paddling more enjoyable as I’m exploring more water in the area that I had otherwise not even considered. The map really emphasizes every body and makes it easier and more fun to plan the next trip.

I love what this app has going so far…maybe they could have saved themselves some of the more mean-spirited reviews by putting BETA in all caps all over. For the info so far it’s a great way to navigate to see different river conditions. Easier than the web browser pages many rely on. I hope this can become a one-stop shop for gauge, CFS, put-in/take-out, parking, restrooms, fees, so we’re not jumping around different apps and sites to plan trips. Meanwhile I appreciate that the named rapids in the Lehigh are marked!

I love the app i use it all the time just to explore new possible areas but that being said i have a group on here and caint talk chat or anything to my members please do some work make it easy to welcome people invite more reach out and be able to communicate bring paddlers together let me @ account names and put more effort in to socialize and just to let more member know when your out paddling

Definitely a great app for those who need the information to enjoy the water ways near them. But also great for adventurers, with a community made map you can find places that are not charted on the app and contribute for the next water junkie to take advantage of. Overall great app

Seems like a great all-around app. Have used to find some local places to put in that I don't know about! I just wish there were a few more free features. I don't get to get on the water enough to justify a subscription. Even tho it's not really a lot. Might try premium one day if I find more paddle time.

I started using this when it first came out and had limited info but they’ve been adding a lot! Definitely more river info in the Western US now, nothing in BC or the Canadian Rockies yet for a recent trip with my packraft. Looking forward to them adding more packraft specific info including smaller waterways.

With so much private land, it’s sometimes difficult to find access. With Paddleways I found a sweet public launch (with a floating dock) hidden away behind a nondescript gravel parking lot. You’d never know it was there. It gave me access to some fantastic fishing areas. Worth it for that alone. Cheers!

Great resource for finding that hidden boat ramp that gets you in the water you could see but not get to! Some really big lakes here in Tennessee! Sure is nice to figure out where you left the truck when you’re lost in the beauty of a great day on the water! Thanx PaddleWays you got a good thing going!

Overall this is a great tool for planning and to get beta on sections of rivers with recent trips. Some of the river gauges and river names are a bit hard to search (Gates of Lodore doesn’t show up when you search). Other than that, great app.

I know the app is still growing but this is already an amazing resource to have. I’ve used it to measure our sections of rivers, find beta, and know where the rapids are as I’m paddling downstream. Great app!! It will only get better with more rivers being added every day!

I’m loving the app. I’m liking the ability to measure distance easily and mark our river island campsites, as well as saving my favorite local rivers to monitor CFS (especially now during runoff). I think as time goes on and more people use it it will be awesome to report current hazard and beta.

Excellent program. After searching through many mapping and navigational electronic devices and many smartphone apps, Paddleways is the only one I have found that allows the user to plot a route and have it snap to a nearby creek, river , lake or ocean. It is very handy and intuitive.

This app is a great one stop shop for paddlers looking to get local knowledge, levels, and put in and take out info. Recommended for local knowledge and checking routes and definitely for those traveling and looking to find new spots.

This app is fantastic — it has every feature I would ever need! I think it would be cool to have some sort of fitness tracker built in, but that’s a big ask. The bathymetry map for my home state is super nice as well!

I’ve watched as the app has improved since the first version. Not only are they collecting all data and info needed for great rafting trips, but now they also have flat water info. So when I home in Texas I can check my local rivers for some canoeing action!

The GPS on the app has been very accurate, which has been helpful for locating the put-ins and take-outs. I like being able to save my most used flowmeters so that I can plan the best time to go out.

There are too many interruptions. It’s missing main put-ins and take-outs. Also missing named rapids. Also, I feel like it interrupts me while I’m trying to do something with a modal pop up or something.

I like the fact that you can drop a waypoint and add river access areas. This is a great app if you live in places such as Florida however there are not very many places on the maps for river access and such but overall I give it a four.

This app makes the researching of water levels a breeze. I have all of my favorite rivers on the “My Waters” tab and I can easily see what rivers are in and which are out. Just wish they had data for more rivers available. An essential app for whitewater paddlers!

Paddleways is an absolute gem of an app! It’s intuitive, easy to navigate, and makes planning and tracking paddle trips a breeze. I love how clean the interface is and how quickly I can find the information I need. It’s clear the developers really understand paddlers’ needs and built something practical and enjoyable to use. Highly recommend it for anyone who wants to spend less time planning and more time on the water.

What a great app, look forward to using it to discover new rivers.

Hopping into the beta test for this - so if you’re reading this review in the future and I haven’t updated it yet, keep that in mind. I have high hopes for this app! Maybe it’ll be like alltrails for paddling. Things I think need some work currently: Needs more content. Only one route near me, but I know of so many more. The boat launch drop in/out locations should have addresses and an info page for parking, restroom access (if any), fees, photos. I’d love to see the ability for users to create their own routes. Lakes should be listed too, with boat ramp info. I SUP a lot on local lakes. It’s strange to me that there isn’t much of a navigation bar - I haven’t paddled yet but I would hope that the app will be able to record my route, and save that in a log. It would be awesome if it had some functionality similar to Strava for cyclists where you have your own profile and can follow others, share your routes etc. Another neat feature would be something similar to Waze where users could mark hazards on the route or create comments for others like “if the water is low stay left here” Pros so far: The app is smooth. No ads are a big plus. The map is beautifully done. I like the list view option (but it should tell me how far the route is from my current location too) This is an awesome concept that paddlers have needed for far too long!

This app is intuitive and visually appealing but lacks helpful content even in the membership version. There are claims about gaining more info on river details yet I only ever get the river distance in its entirety and nothing more besides a few major rivers in my state. Also when you create a route, the lines are wildly inaccurate. That being said, the gauge location/information and general map of rivers is nice to have and it is convenient to be able to save certain river gauges to keep an eye on levels. Suggestion: More river info (a lot more), allow local users to suggest/report boat launches on the map, create more accurate snap-to mapping, allow commenting so local users can share updates and info, incorporate a list of what is runnable like AW has, add important features like dams to the map. I look forward to the developers working out the kinks because someday this will be a fantastic app.

I was really surprised to see just how few rivers are listed in the database. I understand this must be a massive undertaking adding rivers and all the info. My biggest suggestion would be to allow route creation similar to Strava. In that app, which is a similar price point for yearly subscription, it’s very easy to create routes on any river in manual mode. Obviously PaddleWays will(or should) have to make their own user interface for this kind of feature. Given that there’s so many bodies of water it only makes sense to allow info creation from users. I’m in TN and REALLY surprised to see the pigeon on the map but not the Ocoee? I’m interested to see how the developers move forward with this app, but I believe most users are going to struggle to see the value in subscription unless something can happen quickly. I’m also not sure how this service can be better than using AW. Just my thoughts, would love to see where it goes!

I started looking at local waterways. The best boat ramp that is extremely popular with all paddle powered craft next to my house is not listed. The boat ramps near by listed are power boat ramps with minimal parking and not great paddling areas the town ways to water specifically created for kayaks etc. are not listed. Next I checked the map for one of my favorites the west branch of the Penobscot in ME made famous by Henry Thoreau. The west branch has both seriously white water and the classic swift water route that Henry used. The grades of white water are marked but this app considers all of the west branch to be the same. No campsites along the swift water trip are marked. No details of at all just this is the west branch of the Penobscot there are some rapids and some boat ramps. This lack of info is frustrating and potentially dangerous for inexperienced paddlers relying on this app for guidance

It might be a great app, looks like it would be, but I couldn’t really tell. There is supposedly a free 14-day trial to test it out, but every time I tried to access any of the features it threw up an upgrade-to-premium payment screen. I went ahead and payed because I was sure I wanted the features, got an email confirming my subscription and receipt of payment, but it still persists in displaying that annoying upgrade pop-up when I try to access the features. Hence it might be great, but I can’t tell since I still can’t get into anything. I gave it three days to allow time for payment processing, updating status, or whatever might need to happen in that line, but after that when nothing changed I canceled my subscription. No point paying for an app that refuses to be used.

This app is really cool and has a lot of information but I didn’t like that I couldn’t sort what I was looking at. I paddle board with my kids, and most of the information I found was more for kayak or raft/rapids etc. I’d love to be able to see what’s around me that would be gentle enough for relaxing on my board and paddling with my family. The app ad specifically mentioned paddle boarding so I expected that kind of thing to be easier to find. Really cool app otherwise though with maps that are easy to explore in general terms with good information for people ready for something more advanced/adventurous than what I’m looking for.

The maps look good and points of interest appear accurate (MapBox) but the trips database is weak. For example the Lower Deschutes is described as one trip of 110 miles. It is actually a day trip and two overnights with a mandatory exit at Sheers Fall. I noticed several other similar issues in other rivers. Some of the data appears to be from the AWA. They should get more data from similar sources. The free trial may be crippled too much to properly review but not enough there to justify going for a year subscription even with the 50% discount at this point.

I’m a Canoe and Kayaker and 4 months into the PaddleWays app. I am often in search of new waterways to paddle and details are important to me. The app has the ability for users to upload pictures of rapids or route details and even vehicle shuttle options however, there is very little information. Also would be nice to see other common routes that people take. Tidal schedule is something that Im constantly looking up, would be nice if the app had a tool for that.

Does anyone else have issues with the measurement feature. I love that you can plot points on the river and measure the distance until I look back at the map and see that it changed the points and is a straight line across one of the towns. Unless I am able to kayak down Main Street I don’t think that’s gonna help me much. It makes plotting points very difficult. I wish the app would stick to the points I placed rather than try to find the shortest distance from the first to last point.

I hate apps that don’t even give you a preview without inputting all your info, but as I wanted more water info, I gave it a shot. Got nothing. Shows the nearest boat ramps, but doesn’t say if they are paid or free. No parking information. No ramp construction details. Nothing. Obviously most of these apps are crowd sourced, but this one is taking from a shallow pool. Tried a well known lake in the nearest capital city, thinking more people might be logging there, and got no more extra info than who maintains the dock. Worthless for me. Using a search engine results or satellite maps and you get the same amount of info.

The best part of this app would be the offline maps - however if you zoom in enough to actually differentiate between the points of interest (camps, rapids, etc) in an offline map, the points of interest disappear. Could be a great useful tool… eventually. Also, would be nice if I could download specific sections of rivers. I don’t need to download the entire Salmon River (ID) if I’m only boating on the Lower Salmon section.

I really wanted this app to work but after installing 1/2 my screen was obscured with a pop up saying “Are you ready to explore” but there is no way to make this disappear and actually explore. After one day the “are you ready to explore” screen appeared to have gone away and I tried to start adding rivers and other points of interest. Despite allowing the app to use my current location, it immediately relocated to Montana (I’m in Ohio) and froze. I can’t navigate anywhere within the app.

The app crashes frequently and requires a paid subscription just to access basic 3D functionality. Instead of wasting money, simply search “boat ramps” on Google Maps—it’s free and far more reliable. Charging users for something as fundamental as street view is absurd when Google Maps provides it at no cost. Additionally, the Go Paddle app is free, stable, and user-friendly. Between Google Maps and Go Paddle, I’ll gladly keep my money…

There’s a lot of potential in this app and it’s got a good foundation. But there are also a lot of features that I would expect that are just missing, such as information about lakes, launch point fees, and more detailed descriptions of sections of water. And the constant encouragement to upgrade to a paid version isn’t very appealing, particularly when there are more currently useful and informational free paddling apps.

Having spent quite a bit of money with NRS, I would think they would give me this app for free for more than 7 days!! After checking it out I feel like my local water trails app has much more details and for far less expense. The idea of being able to map my trips, get detailed info on flow and/or tides, driving directions, parking passes needed, facilities, camping spots etc is what I’m looking for.

This is a much-needed app. Folks are going to love this when the glitches have been worked out. When you search for a specific section it’ll flash up, but then it’ll go back to the main list. Some of the other features don’t work consistently. i’ll update after I use it a little bit more.

I’ve tried to use this for a couple of trips now. On the lower Deschutes the GPS was often a 1/4 to a 1/2 mile off and on the Colorado in the Grand Canyon I downloaded offline maps (which itself was a bad process) but it often only showed camps OR rapids. Rarely both. It was really weird. A friend was using the FarOut app where he bought the map for the Colorado specifically and that one was awesome. Highly accurate and had pictures and descriptions of all the rapids and camps.

When searching for boat ramps/rapids/camps/ etc it will only tell you how far that location is from you, it will not take you to that location on the map. This also seems to only have information on rapids that users have submitted, leaving lots of whitewater sections to appear as flat water (ex. Is the Eel river from dos rios to alder point)

No flow info or flow level guidance which is absolutely essential for safety when encouraging river access. Descriptions of rapids I know on the South Fork American are either wrong or incomplete, and a few descriptions provide dangerous advice (Troublemaker (“swim to either side”) and Second Threat (“fun to swim”). A quality company like NRS should not be in the chain of liability for something as incomplete and erroneous as this app. Thankfully, there are plenty of free web sites with far better information on access, safe flows and the runnable lines.

I'm unsure what I just paid for. The maps don't have waypoints. They really only give me mileage for a section. The map is not helpful for navigating waterways and absolutely useless for rapids. It doesn't even list rapids on the maps. Only sometimes it will give current flow rates. Most times I've needed information it just list conditions not available. May want to save your money. Wish there were better apps for river running.

Every time I make a new route, waypoint, or offline map I have to delete the app and redownload for those to show. I love everything else and even bought the premium but this is very annoying and would be great if it can be fixed quickly.

This is nice in theory but they don’t have a lot of info available for my location. Was tricked into subscribing thinking I’d get more info but nope. Don’t waste your time. Older versions have more info and you can look up USGS data on your own. If there were personal accounts, tips and tricks it’d be worth the cost but for what you get you can get other places for free.

I got the premium plan and now have buyers remorse. The app keeps freezing up and I can’t even explore the app to understand its functionality. I’ve deleted and reinstalled it. No joy! Also, it suggests there’s information about rivers, but what if you paddle lakes too? I had to exit the app and just google water temperature, wind and weather conditions for a lake I plan to paddle today because I couldn’t get it from the app. Useless!

I got this app because it’s advertised as showing where rapids are located; except it doesn’t have the rapid listed for very popular rivers. Nothing for the Wild and Scenic section of the Rogue. Nothing for the Payette River. Yes, I can add the waypoints myself but that defeats the purpose. Am I supposed to add the rapids while I’m on the river? Or do I need to look at another guide book or app for the information? Either way, the PaddleWays app becomes unnecessary.

Nothing in Canada this app is useless if your from Canada

Borderline unuseable due to the amount of pop-ups constantly

Not for Canada

I aid for a year and can’t even open the app. Very disappointing