Messenger Customer Service

Messenger Positive Reviews

Please Do This !!!!!I’m not trying to write a bad review or anything but... Can y’all update this app by telling us our emails in the settings. Because had an Messenger account and then I had forgot the password word. Then, I had to make a new one but I couldn’t use my regular phone email so I had to come up with another one because it was an account (my old account) that was already use. But now I had my Phone number changed and now I can’t log into my account. Because my account is not set up on this phone number but on my old one. SO CAN Y’ALL ALSO let us have an option to change our phone number on there ??? And I don’t have Facebook account I only have an Messenger so I can’t log in with the Facebook login. Thank you for reading. 🙏🏾 || MINUTES LATER: just found out u can’t have Messenger with an Facebook account so bye Messenger had a good time with u but bye..Lori_GreenVersion: 257.0

Some of the latest features missingDid the developers just give up on this app for iPad or something? I see that the latest update was two weeks ago, and usually Facebook likes to update all of their apps every two days 🤨 While the app *is* functional, it lacks some of the updated features that are all available on the iPhone app and mostly available via the direct website — such as FB avatars stickers and the like (i do appreciate the extra choices for emoji reacts, tho’; i just wish there were more heart options with that). My iPad is on the latest OS (iPadOS 14) and is an iPad Air 2...this latest update of Facebook Messenger is an incomplete version of the latest update for its version on iPhone 😐 would be nice to access ALL of the latest features on this app for iPad, since there’s more space on my iPad than on on my iPhone to support it. Hopefully, y’all will come back with a new update of ALL the latest features soon....BgzorroVersion: 294.0

Not Horrible but Has IssuesAlthough I have connected with some amazing people through this app and love the fact that I can connect with people all over the world this app is not a dating app and people need to be respectful of that. I’m not on messenger to hook up with people and receive numerous messages and random calls from people during all times of the day and night. I do understand I can shut my phone off or use my sleep setting on my phone but have had a parent experiencing some health issues and don’t want to shut my phone down as I may need to take a call or message at anytime. The other thing I don’t like is that people know the second I connect to Facebook or messenger and become active on the sight. Sometimes I just jump on to check something out for business purposes and get bombarded with messages. It would be nice to have the ability to get online without the world knowing I’m there..Tambri62Version: 201.0

Great but definitely could be better!Compared to previous versions of the app this is by far the best one but personally I think it would definitely be much better if a few things were changed on it. Even just the smallest changes could make it way better. Simplicity is key always. With this being said I think by making the main messenger screen less complex and having it to where you can go in the app and out quicker could have a great affect on everything including the ratings. Meaning having the Messenger App uncomplicated and more straight forward I know I would personally be happier with it and use it daily and as well as a good amount of individuals I know. For example if someone could get on message a friend & respond right back; almost compared to AIM or slightly like iMessage. It would change the game completely and have a higher rating guaranteed. Only asking to take it into consideration. :).Obsessed w/ makeupVersion: 147.0

Somewhat an annoyanceI don't normally leave reviews, but i feel that i have to in this case. I don't really have any problems with Messenger itself, being what it is; however, there are a few things that I need to gripe about: 1) foremost is the fact that it is a whole separate app from Facebook. You have to have both in almost every single case. I remember that you used to be able to utilize the Messenger function in the Facebook app without the need for the second application. 2) the most annoying thing about the Messenger app is the "friendversary." It's just an attempt to make the app seem relevant. I have pretty much every function of the Messenger app turned off aside from Notifications because I have a couple of people that only send things through Messenger. I seriously wish that the stupid "friendversary" crap could be turned off as it goes off randomly and the sound is quite loud and distracting..Wolf of FlameVersion: 243.2

Post iOS 11.0.3 issuesAlways been a big loyal fan of Facebook’s Messenger app and to this day it is still my go-to method of communication versus texting with my personal cell number. However, after the iOS 11.0.3 update messenger has a huge lag when it comes to sending pictures, and even messages at all for that matter. I thought it was the pictures themselves or the WiFi connection but it happens with any picture or video I try to send, no matter what size, and no matter the WiFi signal strength or network I’m connected to. At times the app will even crash right when opening it for the first time on any given day, no matter how often I clear background apps and history and data on my iTouch. Don’t know if it’s Apple’s or Facebook’s issue but the compatibility and functionality should be pristine and on point, considering how much we pay for our devices and how often software is updated..Eva_joesVersion: 141.0

Notification alarmGood app, let’s me keep in contact with others. Initially I deactivated Facebook when I was in school, but was allowed to use messenger still. After a while for some reason that stopped being the case and it deactivated messenger too. Well, that wasn’t an option because I have a family chat on there and otherwise I would have been out of the loop. Minor issue, done with school now so not as big of a problem, until I return for degree number two. Video quality could be a bit better too. Also, my dog absolutely HATES the message notification. He will run away when he hears it. I would prefer a list of audible options for the sake of my dogs ears, and me being upset when he leaves due to a message coming through. Minor detail, but it makes me want to get rid of the app all together..BabystegoVersion: 257.0

New updates seem like downgradesI’m not sure if these are happening while Messenger is between updates, but I prefer the “heart eyes” react to the new “heart symbol” react. Also, chat emojis can no longer be held down to get their two larger sizes? I hope this is something that returns soon, because all my friends and I have been really disappointed to lose this. I also noticed that now when I click on someone in a group chat, I don’t have the option to send them a direct message. I can go to their profile and message them or I can just go search their name and message them, but I liked the see less transition from before. I still prefer FB messenger to some other meds engine apps, though. Please always keep the fun char colors, chat emojis, and multiple react options. It’s fun and adds visual variety to chats with different people/different groups, and it’s a cool way to personalize different relationships..Jec00kVersion: 254.0

Update please fix!I love messenger and how you can connect with your friends and family etc. However I’m not too fond with this new update because it’s easier to tell if someone has read your message by seeing their bubble next to your message, unfortunately that feature is removed :(. I also miss whenever I would go to look at pictures it was easier just to scroll down and see the pictures exchanged instead of going through the option “View Photos & Videos” it just looks kinda bland. Last but not least please change it back or at least improve it 😁 including the “search messages option” like make it to where we can the dates these messages were sent so there would be no confusion. Thanks! Update: Please bring back the old features such as reminders and pills and the fun blow up emojis, the games and things that would make it look fun not bland!.AlexisPR87Version: 253.1

Facebook messenger need to pickup the paceFacebook messenger is seriously lacking behind with simple and small functions that can make it great. Facebook has friends that we do not want to share our phone numbers with to be able to communicate on other great and easy to converse instant messaging apps. One of those function is to be able to reply directly to a particular message. So difficult to handle conversation on Facebook as it doesn’t allow for different topics to be discussed concurrently just with a reply functionality. Most times when you go back to an old discussion during a new one the whole thing becomes confusing and then takes longer to type and clarify things with who you are chatting with. I can have a discussion in 3 mins on other apps and that same conversation would take me 10 mins on Facebook messenger. This is because you talk about one topic finish it up properly and start the next one again. When you can talk about both same time just directly replying to the exact thing you getting back at. Please fix this because it’s getting boring chatting on Facebook messenger. If you can smile to a message thumb up and other things why can’t we reply? Thank you..DIGBYS XPANDVersion: 179.0

What if...What if the facebook account gets hack and then you can’t also return or log in to the messenger which the account from facebook? Still not secured here. I hope that problem fix, waiting for the day it changes. My relatives just get hack a week ago, they thought it’s fine because they don’t addicted to facebook much. Then they realized that there are dozen of images they took before for memories, thousands of messages who encourage them come through the dark storm had been deleted because of the hackers with no conscience. Anyways, I’m concerned for these related app. I’m giving 4 stars because I loved this app before, now it updated and somehow it disappointed me. And with the hope of bringing a better security for both apps, I remove 1 star. Please fix.HEYYYYY YAAAAAVersion: 269.0

Very good but....Messenger is a good app and I like to talk and connect with people on the app. And the sticker feature I really like since you can pick from a wide variety of different things. But the thing I recently hated about messenger is that I can no longer save gifs that I send to my friends or anyone, and I used to be able to do that and I would give a five star rating then, but now only four because I really need moving memes in my life and in my photo album, please consider letting us save gifs again. I know I may sound silly but I’m really upset that I can’t save them anymore and I found my favorite meme on gif recently and I can’t save it no more so I beg you, please let us save gifs again, but if theirs a new feature we’re you can save it but just have to click something different then please tell me :(.Woof userVersion: 252.1

Normally I adore this appHowever, it's super irritating with this current version, that I can't play messenger games with people without it looking like I have an unread message from each individual because either them or I have made a move in the game. App badges would be enough for me, within the application. Separate the games notifications from the messenge notifications please! Badges on the game tab and that's it would be super nice. If I want to play games I'll go over there. But I'm actually losing messages in all these integrated game notifications... Also still having an issue with messenger not allowing me to continue typing a message when the phone is rotated. The whole app freezes and I am forced to close or send a half typed message. Many times this happens and it was not intentional at all. A fix would be fantastic. Currently functioning off iOS 11.2.1 on the 7plus..SnuffalugfagousVersion: 147.0

Explain pleaseI used to be able to get to the “other” folder but now that is gone. Please redo this and fix because many messages get filtered and now I can’t get those. Long time user. **EDIT** I found this setting finally. One last thing that would be a great addition is to give us the option to remain hidden. I don’t want everyone knowing I’m online. I have active turned off and I can’t see who is active but the ones who have active on can still see me. Also it would be nice to have an option that doesn’t show its read. Sometimes I can’t reply in a timely fashion and it leaves the person thinking I don’t care enough to respond. Yes I can mark it as unread but they can see it’s been read. My main suggestions. Thank you so much.SinnamynVersion: 252.1

Fixed: A annoying glitchEdit: hey you fixed it, nice. Typing on iPad is pain still layout wise but it works. Messenger usually works well on my iPhone no issues what so ever, in this case for an odd reason it doesn’t want to type I’ll begin typing “Hey I’m” and it doesn’t let me type afterwards. I have no idea why this occurring but I hope I’m not alone, I use this app to talk to friends and talk about homework and junk— this is a real pain and honestly a bad move on the team’s part for not checking before sending this update out. This could’ve honestly been fixed or avoided if they checked this before releasing it, I trust on the team a lot and will always update on day one. You’re making me regret this honestly, y’all just giving me trust issues.ToasterWifeVersion: 150.0

Messaging is Good, Calling Isn’tThe messaging with FB friends is pretty good. I like that you can customize individual chats and I enjoy the sound effects in the app. It’s a really good way to stay in touch with far away friends & family. I don’t always get notifications when I receive a new message though. I’m not a fan of the call/video chat feature. Calls are often dropped, the sound/call quality is awful. Video chat is really choppy. A lot of the video calls are spent “connecting” so all you see is a black screen , but at least you can still talk to the other person while this is going on. This app isn’t too bad , it works better than the Facebook app itself in my opinion. It’s a good way to stay connected and talking to old friends. I recommend using it if you got Facebook..LilmarblesVersion: 157.0

Why! Why!! Why!!!Only three stars and here is why. First the good. Messaging and sending photos is it’s strong points. I have had zero problems with doing either and if I were to rate solely based on the two it would receive five stars. However, the actual calling is for me what hurts the app the most. Annoying doesn’t even begin to explain my feelings towards that particular feature. I have yet to get or to make an actual call, as to where, the call doesn’t take it upon itself to just end. I don’t know if it’s just on my end but I suspect not. It doesn’t seem to make a difference from where it ordinates the result is the same. Call abruptly ends for no reason and then you are asked to rate the call. HAHAHAHA!! What a joke. Instant one star and not even deserving of the one. So again the messaging and photo sending are excellent, the calling function not so much..Metal Vault MangaVersion: 182.0

Slow sending & deletion optionI mean it works fine most of the time but obviously as some people has already said it struggles to send messages to others. Honestly still waiting it to send a message to my cousin it’s been two days? Even if my internet is slow it still sends to everyone else so that makes no sense. Only other issue you guys need to add a delete button; again my internet is slow so I have to wait forever just to log into Facebook on my computer to go into messenger to delete things but I shouldn’t need to go on there to do this id appreciate it if someone could consider this idea to add this ability on the app especially when you log onto Facebook through the phone it doesn’t give you the same option and just sends you back to the app?.WeezerBeastVersion: 176.0

ProblemsCan it be fixed so people have a reply for each topic of conversation? Gets confusing for people to stay on the subject. Also people tend to not look above to read previous comments. That’s aggravating. Why does it tell when people erase things. People get suspicious when the message comes up. They want to know what was erased. No need for that. Also I don’t understand when I want to delete something it shows Remove for you and Remove for everyone. If I’m talking to one person - why would I just want it removed for me? And who is everyone? If that comes up - I’m thinking - who did it go to. I don’t talk to groups of people. I also worry that certain people with knowledge know how to look at a person’s Messenger. How can I be assured that doesn’t happen?? I’ve got everything in messenger settings turned off that has an on/off button..RoptedVersion: 210.0

Profile picPretty great but since last year approximately i cannot change my profile pic(i dont' have facebook).Dosty97Version: 268.0

FiveEverything is great about it.DaveMarsdenVersion: 141.0

Love Facebook messengerI love Facebook Messenger it’s simple and I use it to text my family.SydtyekidVersion: 210.0

Group chatsHi, Wondering why if FB owns WhatsApp why doesn’t the client behave the same in a group chat. If I am away from a group chat for a while in WhatsApp is picks up right where I left off when I comeback. Messenger just gives you this “20+ unread messages” thing and then takes you back sort of where you were but not quite as good as WhatsApp. Can you please fix Messenger to be gave like WhatsApp? It would be so much less annoying to use if if just behaved like WhatsApp. Thanks Marc.WhatsApp betterVersion: 195

Love Messenger/Great for old folks tooMy mother has Alzheimer's and doesn't get much use out of her iPad except for messenger. Every morning I sent her videos of random things off the Internet and she can spend a 30 to 60 minutes watching them… It brings her a lot of laughs. It's also been a great way to keep connected with friends in other countries. I highly recommend it for anyone..LisaLovesBeachesVersion: 141.0

Emojis are not rightGive back the large emojis to iPhone users please....ImladrissiyVersion: 263.2

Not workingEver since the new update I can’t send or receive messages unless I uninstall and reinstall every time I have a message 🤬.MwhfidosjauVersion: 291.2

ProblèmeDepuis 2 jours, je n’arrive pas à répondre à aucun message via l’application à moins que je l’a supprimé et la réinstalle. Si je fais cela, j’arrive à répondre à environ 1-2 message(s). Ensuite, mes messages ne s’envoie plus... Pouvez-vous m’aider?.Laury BeaudoinVersion: 291.2

Add new features pleaseNow messenger message became big mistake for some people’s because they can’t remove messages send both side it’s just allowed for 10mints.. please make new features that we can delete messages from both side even its has been a year . That’s could help some people..Faleel75Version: 263.2

GoodGood.0AL YohVersion: 263.2

Where’s my giant thumbs up?Obviously, it’s a top notch app, but it used to let me send giant thumbs up by pressing and holding, and now I can’t anymore. That makes me very sad..Ryan.cathcartVersion: 263.0

Only issueMy iPhone keeps overheating like crazy using the video chat feature on this app..Etika ntoeabVersion: 256.0

Update issuesUnsure if it’s just me - I’ve rarely had issues with Messenger before but there was an update sometimes in the last few weeks, and since then I can’t watch any videos people send me, they will load endlessly and never play. I also can’t send big emojis anymore, which isn’t a big issue but still annoying. There’s been updates since and I’m still having the same issues..8263739191816281919Version: 258.0

ArkkLa nouvelle mise à jour est dégoûtante pour faire un message vocal étais bien mieux avant et on voyait si quelqu’un avait vue notre message sans qu’on aille sur la convo (je préfère l’ancienne version).Jeanne la bananeVersion: 253.1

Activity status issuesFix the activity status option please it shows me online even when i turned it off.FvigtutuviiyVersion: 247.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 300.0

Messenger Negative Reviews

Glitchy to the point of unusable.For the longest time, Facebook messenger with my go to for communication. I didn’t have everyone’s phone number and not many of my contacts used something like WhatsApp, but everyone has a Facebook account. This app is so glitchy that it’s finally broken me of Facebook period. I never really used the service as a social media platform to begin with, but it was a decent communication service. Or would have been. For the majority of this year, the software has been unreliable, glitchy, and riddled with bugs. It consistently fails to give notifications, occasionally forgets that I had sent a message, and by far the worst glitch: it will randomly kick me out of conversations while I’m reading them or typing in them and put me back at the contacts screen. And of course, it doesn’t save what I had been typing. This means that something as simple as sending a message can require you to start typing it two or five times before you can actually send one. There is no excuse for a company that big to deliver software this crappy, especially given how much shady crap they are otherwise up to involving user data. Check please, I am done..What do you mean name takenVersion: 273.0

Overwhelming and extremely difficult to navigateWith school being online, I have been using messenger as my main medium of communication among the peers. The more I use it, the more I get annoyed at how poorly the app is made. When I have a few messages unread, it would make sense to guide me to the place where I left off when I open the chat. However, I have to scroll ALL the way up to figure out where in the conversation I had left from, so it is especially difficult when I am in a group chat and missed more than a dozen messages. It is also impossible to find the date and the time of each messages, which makes it take an even more time and effort from my end to go through every message to get to where I left off. This should be a basic function in all messenger programs by now, so I don’t understand why messenger wouldn’t carry such an essential function. It is not user-friendly, as the updates have been only adding stuff that no one would ever make use of while ignoring the basic necessities. I also can’t save or mark any messages if I need to go back to them. I truly hope you guys make the important updates soon..Qhdms3886Version: 298.0

Staple features removed and NOW breaking bugsHonestly a lot of the features being removed I get. Especially with the app being rebuilt from the ground up. Within the last day or so going into any conversation *instead of just one from a recent bug report* I will be kicked out back to the conversation selection screen with the animation like I swiped to go back there myself but I didn’t. And even if I’m in the middle of typing it can happen to. On top of whatever was being typed being gone when *trying* to go back to the conversation. Also when it force backs you out some reason all the conversations flash out of existence for a few seconds. I was going to say maybe it was just my phone. I restarted my phone and uninstalled and reinstalled and even cleared app data to no avail. But it also happens on my IPhone SE which is on the latest 13.4.1 update like my 11 Pro max right now. So I pretty much can’t reliably use messenger now on any of my phones and have to go to a laptop. I’m also very confused as to the fact this just started happening today. And not the day of the update 🤔.AlexN.64-BitVersion: 258.0

New update is total garbageThey have changed a few things on this latest update and it feels like a step backwards in my opinion. First off... when my friends and I share location you can no longer see the their location without having to click on the map, then zooming in a lot farther than you ever should have to. And most of the time that location is not even correct. Secondly you can no longer see if the other person has seen your message without opening conversation (which was very useful). Also the new emojis for reacting to pictures are not good and they need to be changed back to the ones prior to the update. In the previous version you could click on stickers that were sent to you and the pack that it came from would show up and you could use them if you wanted to... now you can still click on them but all it does is show you the pack and you cannot use them. You have to go back to stickers and find that pack to use them. This new update is not at all user friendly and Facebook needs to go back to previous version..Cat1122334321Version: 253.3

Why update it to make it worse?Why did you have to update messenger, remove cool feature like popping emojis in chat, add a really cool feature imo: the ability to spam emojis in chat, and then remove the spamming again? Why are you adding features to then later remove them and why did you remove old features? Please bring back the ability to check if someone has seen your message without having to enter in the chat and #bringbackoldmessenger ;( Update: Now, after a few more updates, it got a lot worse. If I try to send more than 10 pictures at a time, it doesn’t work. Like it straight up doesn’t send the pictures. If I want to look at pictures within a chat, they don’t load unless I wait for like an hour. You still can’t fast forward within a voice recording and to select a different album than just “recents” when sending photos and videos is a pain and it’s better to do it off of the gallery app. Also none of these problems are because my phone is slow or because of bad internet, I have an iPhone X with 100mb/s down/up wi-fi..IgrimReaperVersion: 263.2

Can’t LoginFor the past month, I haven’t been able to log into my account on Messenger. I’ve reported the problem twice through Facebook with no feedback. When I try to login, it says, “Unable to login. Please try again later.” I’ve tried using “Forgot Password,” but it glitches and won’t let me continue. I have tried every login and password combination I have had in the past as well as what the current login should be and can’t get in! When I use Facebook through my Chromebook I can view messages that way, but it’s very inconvenient since my laptop is outdated and barely functions. Nothing looks suspicious, so I don’t believe my account has been compromised. I also can’t view messages through a mobile browser as it just directs me back to the login screen for the app. I need to be able to get in through my phone, but no word back from the Facebook team. I’ve updated regularly, and checked the FAQs which don’t provide any useful info. I hope the Facebook team will look into this, otherwise I’ll have to drop Messenger, which I really don’t want to do..Licialowoke :)Version: 257.0

This app is an absolute jokeWhat a dumpster fire of an app. I’ve always had problems with messenger, but they’ve often been minor and have sometimes been resolved. It’s ridiculous how long it took to get more (but still not all) emojis available as emoji buttons for chats, but they eventually added this inconsequential feature. It would be nice if they expanded the color/theme options, but I can live without that. Recently, though, things have just gotten worse. The removal of polls in group chats is ridiculous. There’s no reason for such a feature to be taken away. Facebook has been “working to add them back” for months now. Additionally, my main issue with the app is that I’m now completely unable to make new group messages. This has happened once before, and I had to delete and reinstall the app to fix the problem. I should never have to do that, but at least it worked. The problem has resurfaced now, though, and even deleting and reinstalling hasn’t solved the problem. I guess the app is just permanently broken for me? Good on you, Facebook. What a waste..Grobo555Version: 255.1

New update looks really badMost of the people I’ve seen have just been complaining so I’m going to try and make this review at least a little helpful. This new update has so much wasted space. Just yesterday the formatting was pretty much perfect from a design standpoint, but now there is so much unused white space at the top of the screen. Even just the word “Chats” takes up so much unnecessary space which previously encompassed everything that wasn’t actual chats (like stories and your profile info. The previous design was perfectly fine and there was no need to change it, and changing your design completely won’t make a significant number of people suddenly decide to download the app. If nothing else, give everyone the option to go back to the previous version. As a lover of web design, I know white space can be useful, but it can be extremely harmful if there is too much unused space, and that is exactly what happened. You messed up with this one, but there’s still an opportunity to fix it, or at least canter to those who know this is bad design..SmarchettiVersion: 200.0

No way to turn off callingI’ve been complaining about this for YEARS, but you refuse to listen to your users and fix obvious issues with your app. I have all notifications turned off on Messenger for mobile, I have contacts who tend to call me via Messenger at inappropriate times muted, and I even turned off calling from my PC browser, yet calls still come through my phone on Messenger from muted contacts. My mother is severely mentally and physically disabled and calls at whatever time she feels like and will not stop until I answer, so I can’t have Messenger on my phone if I don’t want to be woken up at 4 in the morning. I’m tired of your incompetent team failing to fix major issues with your apps that makes it so many users can’t even have them on their phone without it disrupting their lives, especially after you forced us to download this big broken mess of an app by no longer letting us view our messages in the Facebook app. Either do your job and fix your own products, or sell your company and leave the job to people who are capable..JdjfnfkjdjdbVersion: 299.0

Facebook needs to redesign all of its messaging appsI honestly can’t understand how they allow so many bugs and glitches in this app to go on and on forever. For starters, if you accidentally add a theme and emoji to a group chat, everyone gets notified. But then you can’t remove themes. You can only CHANGE to another theme. Who programmed this app? Seriously? Why can’t you remove themes completely? Please explain the reasoning. And hyperlink previews often don’t work. Sometimes they do. But not always, and it seems to be tied to themes. Group chats with themes tend to have this bug. And when you UNSEND a message, they feel the need to alert everyone about it. Why?? So annoying. Sometimes you message the wrong person/group. It happens. It should allow a clean unsend like Instagram messanger. With no trace or alerts. Facebook needs to sit down with Instagram and WhatsApp and go over the BEST and WORST features of each app and make ONE that works across ALL platforms. For example, allow LIKES in WhatsApp. Allow unsend without alerting everyone. Allow hyperlink previews. Alow GIFS to play (Gifs do not play in Instagram, but they do in WhatsApp & FB). This is a typical problem in the modern era. No broad level quality control. It’s whack-a-mole programming and new platform aquisition by everyone. And the unbelievable ad targeting you get due to bots constantly reading your messages. Wow. No privacy whatsoever. We need a change. Otherwise, the app works nicely..XtosmiaVersion: 298.0

PointlessFacebooks messenger app is a pointless application—everyone already has free text messaging and pays for cell phone service, so why create a new application (for things like virtual yard sale) and ask for permissions to text and call? I find it absolutely absurd that I have to download an app to view messages from a web based platform. (No I DO NOT have the FB app, thank you.). Not only that but the two rarely communicate efficiently. After you check messages in the app, FB profile will still show a messages notification. On top of that every time you use it asks for notifications to be turned on (why? When FB should be notifying you?) and asking for permission for microphone and camera. The app drains battery power when you do have notifications turned on especially in group chats—pinging every time there is a new comment. I’m not sure what a good use for this app is—it should be reintegrated back into Facebook and allow users to check messages from the web based platform..SilverrametteVersion: 148.0

You missed it up again, way to goI am becoming more and more disappointed with messenger, not only did you do away with the sticker blow ups, you also did away with the icons on the the picture edit. I used to be able to use the kiss lips to kiss my wife and my daughter goodnight as we a far apart and I like for them to know I am kissing goodnight, yes corny I know but it is something we found that helps us. But now in order for me to even do that once I have to use the text and use only one and it takes time to do that so all I can get is one because she is wanting to sleep. Also the lack in the chat itself has got slower and slower. Not to mention the video chat is really bad. And can not hold a connection. It seems that all you are doing is trying to cater to the adware and businesses and not to the actual people that really use it to stay in touch with there loved ones. Bring back the features please and stop with all the adware and sponsors. I am sure most are like me if they want to find a product then they go to the website itself. I don’t need to use you for that. Very very disappointed Facebook and Messenger August 12, 2020 Once again when you are going good you start to tinker with the app and screw things up, You have got it now to where it slow again and not respond. Just a month ago it was actually work fairly good but not now. Please address the lack time and loading issues. Thank you...Not good for meVersion: 276.0

What happened???I use messenger all the time, daily, multiple times a day, never really had problems with it that I’d noticed. when I went to sleep last night everything was fine... when I woke up this morning and clicked on my messages through the facebook app, it took me to the messenger log in screen. weird. I didnt log out. so it asked me if I wanted to ‘continue as _________(my name)” I clicked on it and it said “we could not log you in at this time” took me to a login screen to put in my email and password, did that, and got the same message.. “we could not log you in, please try again later.” well I need this app to work. the way it is supposed to. this is installed on my iPad no part of the app will work. I have tried uninstalling, turning my device off and on, with it installed and without it. nothing will work. I want to continue to talk to my friends during this quarantine time and you just cut off my way of communicating with people... please fix immediately.NiaNicole1992Version: 265.0

Worst Service I Have Ever SeenI have never been more disappointed. I am a big Facebook Marketplace person and sell things all the time but I have had ONE CONSISTENT UNRESOLVED PROBLEM. Messenger will NOT send me notifications when someone messages me through marketplace! If a friend messages me it comes through just fine but if it comes through marketplace there is no notification whatsoever. I have done my own trouble shooting, being a very tech literate person, and have tried multiple devices including my new iPhone Xs. I have checked settings, redownloaded the app, reset my phone, AND REPORTED the PROBLEM to Facebook 3-4 times now with NO RESPONSE whatsoever. I have missed important messages and sales because of this. I have done my own research to find that others ARE HAVING THE SAME PROBLEM with also no response from facebook. I’m a patient person and don’t like leaving bad reviews but I have been dealing with this problem for a LONG time now. At least other places respond to you problems even if they can’t fix them. I am severely disappointed Facebook..Dashcraft11Version: 264.0

Newest UpdateI recently updated my messenger and it’s weird because I have two Facebook accounts and I can only see the update on one account when I switch to the other account I can’t see the update, it’s in the older version. I don’t know if it makes a difference but the one account that does have the update is also open on another device I use (iphone6s) and it shows it’s updated and the one that isn’t updated I only have it in this iPhone XS device. I already reset all settings, deleted Facebook and Messenger Installed then back logged out of accounts and just finished Factory Data Reset. Nothing works I’m not sure what’s going on. It bother me because on the newer update seems to be more simple and basic than the older version. Same goes with instagram both accounts issue. I don’t auto update my apps on my iPhone XS but iPhone 6s I do . I’m not sure if that would be the issue however i still complete the updates ... hopefully I get answers from this..J.AngelesVersion: 192.0

Latest update problemI’ve just updated the apps in few minutes ago and I thought they’re going to improve the apps but no. Whenever a notification pops out and I clicked it to reply on the apps, it just forced to close. I can’t even click on the messenger icon on the right top of Facebook because it’ll force to close the apps. I like to use messenger because I don’t have to backup my messages as it’ll be stored online and even when my phone is charging, I can still chat with my friend by using laptop. However, I can’t type really fast and it’ll lag and I have to double check and correct my message sometimes. And, I hope that this apps can add a search history function in mobile phone version, because sometimes I want to check the first message that I chat with my friend and I couldn’t do this as I have to manually scroll back to the message which texted in few years ago. Imagine how long should I scroll back while me and my friend texting to each other almost everyday from day to night..UnicornnnkVersion: 170.0

Very poor job with this one.Just the fact that you force me to download a separate app, in order to message people on Facebook, is ridiculous. There is no reason for you to have taken away our ability to message people in the regular Facebook app. This is just a pathetic ploy to gain more downloads of Facebook branded apps, and make your numbers look better. But to add to it, the app hardly works half the time. Messages always "send" but rarely "deliver". What is even the point in having it be two steps. No other message app has send and deliver as two separate functions. It should be sent and delivered at the same time. Tell me how instant messaging worked fine in the 90's, but you can't get it to work now. And what exactly are you "updating" every week. Constantly getting updates yet nothing ever seems to be actually fixed. *new complaint* STOP ASKING FOR MY PHONE NUMBER!!!! Every time I sign in, it asks for my phone number. I’ve put it in at least 25 times, and it still just keeps asking for it. This has to STOP!.Shackelton326Version: 267.1

What happened?I no longer receive Messenger alerts or messages from FB marketplace replies; that used to automatically go to the Messenger chat for privacy, vs through FB. There have been no settings changes, as all my apps are automatically updated however I have gone into all relevant Apps, made sure all is as should be. Nothing had been altered. A reply now shows up in my emails, naming the person replying that I’m supposed to be in conversation with via Marketplace. It takes me to “open in Messenger”, then “Would you like to open in Messenger”, then to the Messenger App Store, which then when opened, takes me back into Messenger that again shows no Marketplace message. A total futile cycle. All messages through my contacts are fine, and as I’ve said, all my Messenger settings are in tact, as I went through everything in detail. There are no issues at all with FB or my emails. I have no idea what has changed, but it is very frustrating, as I use FB Marketplace frequently. Whether I’m the seller or the buyer, it is not a good reflection on me..LSCKBSVersion: 262.0

Disable messenger so we don’t have to use it with FacebookI got phished using this and went through hell to make sure everything in my life was safe. It should be an option to have messenger or to keep messages on your Facebook!!!!!!!! You are forcing ppl to use this app when anyone from anywhere can send you something and can hack right into your Facebook account get your information and use it to their benefit, Putting all of your friends at risk for going through the same thing. I have emailed you, went to the security only to be told we are working on it. Don’t lie. You are not ‘ working on it’ you have no desire to ‘ work on it’. These phished got my phone number, email, etc. now they’ve moved onto my friends. There is nothing safe with this app. You could have a separate password, or a number of other things to secure an account that is built on ruining your life of the ppl who get into your Facebook account and can use it against you. MAKE IT AN OPTION, NOT A ‘ YOU HAVETo HAVe THIS TO Communicate with YOUR FRIENDS!!!!!!.Grandmas homeVersion: 225.0

Bad new updateThis new update changes how video calls look when you don't have them fullscreen. This just used to be a smaller version of the fullscreen view, but now it gives equal size to you and the person you're calling. This also makes it so that you can only see a square of what you are showing your friend, and you can only see a square of what your friend is showing you, which is very annoying. You can't see as much as you can in fullscreen (the old non-fullscreen version still allowed you to see everything). Also, when you send hearts in Messenger, you used to be able to grab and pull the little hearts that float up, but now you can't do that. This is a small thing, but it was something that my boyfriend and I really enjoyed about the app, and I am very sad that this feature is gone. Also, a long time ago on the iOS version, most of the Emojis had a messenger version (which I much prefer to Apple's styles). I don't know why these designs went away on iOS, but I want them back..TakastrapiVersion: 254.1

Message RequestsI have had no problem with messenger, until recently. Recently (the past few weeks) every time I log onto messenger I get a banner above my messages saying I have 100+ new message requests. I click on it. Go in. Nothing. No message requests. I hit edit. Delete all. 3 minutes later I go on and it says I have 100+ new message requests. This is getting entirely annoying and I would really like something to be done about this. I don’t know if anyone else is having this problem or if it’s a bug. If it could be addressed or I could be told where I could turn off being able to receive messages from people who aren’t my friend that would be great. I’ve also been linked into group messages with people I don’t know by someone I don’t know to be tried to be sold something. (Probably a phishing link to be honest.) I really don’t understand why it’s even an option to be messages by people you don’t know but that’s a separate issue. Please fix this problem as honestly it’s a nuisance..P'od userVersion: 164.0

Update is absolutely terribleBRING BACK THE HEART EYES (😍) REACT. Will rate 5 stars if this change is made. Useful and fun features were unnecessarily removed for this new update. Reading other reviews, clearly nobody is happy with this change. This isn’t a matter of not wanting to see the app change and grow.. features I used every day are now gone for no reason. App features that need to come back immediately: -Timestamped read receipts (seems to be an inconsistent glitch) -The profile picture bubble indicating that your message was read without having to open the chat (also seems to be inconsistently not working) -Emoji reacts (the heart can stay, but the heart eyes need to come back) -Filters, stickers, and emojis on photos you edit within the app. And preferably ADD more stickers that can be placed on photos. The hats and mustaches and goofy eyes are fun! -Speaking of editing photos, options for editing text onto a photo were removed. Sometimes I want a background behind the text or to choose a different font, where did that go? I’m sure there’s more that I can’t think of at the moment as well. Read other reviews; there are many other complaints. I’m sure there was a reason for updating the app, but with so many people unhappy with useful features removed, there’s now more of a reason to bring those features back. Otherwise, many people will stop using the app. We want it to be fun, most people don’t use it for business!!.Kerri_B_Version: 264.0

New update very upsettingI am so disappointed with this new update. Here are just a few things I have encountered so far that is very disappointing and frustrating: 1.) can’t send balloon emojis anymore. This is a feature I used extremely regularly with friends. 2.) the notification sound has changed to a default iPhone sound and I have tried everything to change it back to the messenger notification sound. I miss the sound of the messenger notification but more importantly it’s caused confusion: every time I receive a messenger notification from a friend now I think I’m receiving a text from a client or important calendar notification. I am used to having separate sounds for separate notification, more specifically a separate sound for business/important (text/calendar) and social (messenger). With this update I no longer have that distinction on sound so I’m constantly picking up my phone when I don’t need to be. 3.) no sound sending message 4.) no bubbling hearts across screen when you send a heart emoji There’s other things I don’t care for esthetically but that based on person preference, I can get used to. The things I listed above are simply an inconvenience and frustrating to the functionality of messenger and I think you need to re-evaluate. I never really write reviews, but I am very upset about this update. I use messenger all day every day and this update is a big turn off to the application I once loved..Not-a-mouseVersion: 253.3

I hate messenger nowI used to love using messenger because it kept me connected to my family but not now. Since FB changed it’s requirement to use Messenger I no longer am able to connect with the most important person in my life. There are extremely important reasons they don’t have FB. Safety being the most important one. FB only cares about it’s bottom line. Did not think about the ones who use messenger only because of the type of job they have. Those in law enforcement, military members and others who work for our country. I am ashamed I will still need to use messenger to stay connected to the rest of my family. But I will not encourage anyone to join FB. Now I am researching other messaging apps. By the way, my most important person had messenger before you made the change and getting any help with this issue is non existent. FB does not care about the people that use it. Thanks for screwing up my communication with someone I love very much FB. That’s sarcasm in case you don’t recognize it..Grumpy gypsyVersion: 250.0

Very Irritating – No need for update at allUpdate: 7/9 – finally updated because it’s irritating for this app. Or to support last version. But why do I need an internet connection to login when I’m connected to my data? Still frustrated! Ok so usually I don’t do reviews. I might rate an app, sometimes I leave a review if it’s an especially exemplary app. But now, I’m going to leave a not-so-nice review: Please, PLEASE stop with the very frustrating update reminders. I looked at the update, and I have absolutely no need whatsoever for ANY of things that are “new and improved” for this app. People are complaining of it not working, of not needing “new and improved” versions, they are complaining about absolutely useless upgrades. I use this app to text three people. I use it to message them because we live so far apart and are friends through something that means we’ll never meet in real life. All I need out of this is app is 1, the ability to message them, and 2, the ability to receive alerts when they answer back. Nothing more, nothing less. I don’t need a new and improved video chat, or whatever these “room” things are, or new stickers, or anything else. Just plain ‘ole texting. That’s it. So please, because I am no longer able to use “this version” of FB Messenger, please make it to where the app does support older versions because I don’t need to upgrade..KkgdsaqyibcrewqashluVersion: 271.0

No good anymore - Telegram is a much better appThis used to be a great app, an easy way to informally communicate in private without making a mass post. Unfortunately, after its purchase by Facebook, the owner of Facebook has really gone off the deep end in terms of forcing his neo fascist views down everyone’s throats. He used his platform to sell out the people that made him a billionaire. He censors free speech. He punishes, censors, suspends and bans people from the platform based solely on their political and religious views. Regrettably he uses Messenger to spy on the users. Just like he does with IG. The owner meddled in the 2020 elections and tried to put his thimb on the scale. He outright de platformed millions of peaceful law abiding people for speaking out against the leftist agenda he supports. You are much better off using the App called Telegram. It is private, fast, effective and most importantly the owners of the platform don’t censor, repress or punish you for your thoughts and beliefs. It’s better not to support evil people. Besides, Telegram has better functionality anyway..TonyB2011Version: 291.2

Bugs in New UpdateFirstly, I am not a fan of the update at all. I particularly liked the availability to see if someone had read the conversation without actually having to open it, but that has been taken away. The 'active now' status is totally inaccurate, it'll say someone i'm physically with is active when their phone is locked in an entirely different room. My biggest peeve, though, is the inaccuracy of the read tag. If an hour goes by since the message was delivered, it'll read delivered until it is opened, but as soon as it is opened, it'll say "read one hour ago". No matter how long it's sat on delivered and how much later it's read, it'll always read that it was read however long ago it was delivered, when, in fact, it could have been opened 13 hours afterward. You claim to be focusing your app around professionalism, but how professional does it make you when you're "leaving your boss on read" when you're just finally getting to open the message?.DECEM13ERVersion: 260.0

Doesn’t work at ALL on the Apple WatchIt’s a decent messaging app, not really anything special. But it seemed appealing because of its compatibility with all Apple devices. If you thought so, you will be DISAPPOINTED. The app does not work with the Apple Watch. It simply doesn’t. You download it, and it tells you to “log in with the paired iPhone”. You do that, and open messenger up on your phone. It still doesn’t work. You try logging out and back in to your Facebook account, and it works for a little while, but then the next day when you try to check your messages again, it doesn’t work. It is very frustrating when you try to make it work, but it just doesn’t. Hopefully the developers can really work on the compatibility and syncing between the watch and phone app, so it will actually work. Great disappointment, so you might as well just use the default messages app, no need to download this one..Mr. ThoughtfulVersion: 286.0

New update is badI’m fine with this app, but I think the most recent update messed up my messaging capabilities. I had a weird experience where all of my messages randomly disappeared, so I thought maybe I had to download the update because it was glitching. Updating didn’t fix the issue. It eventually started working again, but ever since the update my texting has been weird. I’ll go to fix the middle part of a message and, mid-typing, the cursor will jump down to the end again. It’s messing with my text messaging as well as messages sent through the app. I also haven’t been able to swipe-down on photos in the message to minimize them once I’ve expanded them anymore. My main concern is the cursor randomly jumping to the end of the paragraph. I utilize this app to run my business, so this problem which would usually just be a slight annoyance is seriously cutting into my productivity. Please fix this!!.SantaclauseutVersion: 281.0

I have a lot of problemsOk to start off with I love messenger ok, its like a good app where I could chat with my family and friends and it was nice while it lasted. Later on I got a new phone number and because of it I couldn’t get no notifications or calls from messenger, my relatives complained about it. I tried to change my phone number but it always said my phone number was invalid. I tried like 10 or 15 times already. So I logged out and deleted and downloaded the app again so then I tried to create a new account with my new phone number but when I did it didn’t let me talk or add some people. Like I couldn’t add my parents and I couldn’t text my friends it said there was an error and it said the message was not sent since Dec 31st and I couldn’t even find some people! Please fix this or look over it because I really would want to get this fixed as soon as possible!! Thanks.KittytakisVersion: 261.1

Always brokenThe app is constantly having uses for one it once signed me into the wrong account and now it’s not signing me in to my account/not loading any of the information my account had such as group chats and contacts, pretty much everything is wiped after reinstalling the app and the reason I was reinstalling was because the messages were not delivering and it kept popping connected at the top of the screen... unacceptable wouldn’t recommend this for any social use, just stick to the regular Facebook site or use one of the other social network providers such as Snapchat, Instagram, etc. It is very annoying (and unsafe) for the app to forget what account information goes to what account, and it constantly does it. If the problem gets fixed then I will alter my star rating and review however I doubt a fix will come considering how long this problem has been going on for and after today of my account being wiped, I’m done with it..Curtis GallowayVersion: 224.0

Won’t show messagesApp is constantly saying it’s reconnecting and won’t show any messages. Have went days without realizing someone has messaged me..Michaelmoore_7Version: 141.0

UpdateI still have the old version, nothing new🤷🏻‍♀️ I’m using an X.IloveyoustillVersion: 198.0

Give my emoticons back!Dear Mark, I really love Facebook emoticons, why did you guys remove them? :(.Chen-YiRouVersion: 141.0

RequestPlease update my messenger I loved the new update last couple weeks buts it’s gone to my messenger and it went back to the old one.DiannamaefloreVersion: 193.0

Not liking it!Facebook! please give us an option if we want to upgrade or not! this new screen interface is so annoying! i want the old look, much simple.Katcis612Version: 192.0

Are we stupid?So, messenger wants to help us build more meaningful conversations with friends and family. I think most of us can handle that just fine ourselves. I do not want to have my inbox filled with stuff I did not ask for from people I barely know. If I want to be in touch with people I do so on my own, at my time. Can I just mark these unwanted mails as spam or block it otherwise?.Snoopy1947Version: 225.1

Facebook Messenger reviewMy app totally shut down because of this update, which now that I’ve updated it, is honestly not good. Wack..YaUpdatesVersion: 224.0

Seriously, ads within messages?Whoever thought adding ads throughout Messenger was a good idea was WRONG..Tommy DrouinVersion: 141.0

MessengerI try to open messenger Screen goes blank then back to home screeen anyone else with this problem.WhitetailbearVersion: 276.0

Change it backHow do I get the normal messenger back. Like it was before this update. I hate it. I didn’t even wanna update my messenger but I had no choice. Due to it updating on its own. I hate it. And keep logging me out. So no I don’t want this new update. At all.Watching90 day fianceVersion: 247.0

Forced to useI did not want to download messenger to be able to talk with people, I was forced to. I miss the old way of just being able to see your messages from within safari or in the app. Now to use Facebook I have to have two different apps! I'm currently looking for an alternative to Facebook, as with all the changes it has become quite a nuciense to use.AlliebreenVersion: 146.0

My messenger doesn’t work goodI have iPhone 11 Pro and I’m trying to write a message but the conversation disappear and I can’t write nothing I delete the app and instal again I reset my phone I updated my phone And the messenger still doing the same thing What I can do more ... please help.IgorLeite95Version: 261.1

Can't openLast version crashes while opening. Unusable!.FlorentcmVersion: 224.0

The App doesn’t even openYou can’t even report that the app doesn’t open..LexmendiVersion: 276.0

App crashesMost recent update causes app to crash 50% of the time upon opening.MamaMealsVersion: 170.0

CrashesIphone 6 user here. Every time I open the app it works good but if I tab out to another app and come back. Messenger closes. Please fix or I’ll delete app..GhuaveVersion: 170.0

Messenger does not work properlyI have to constantly delete and reinstall the app. It will work for one min then will stop sending and receiving messages. Anyone else with this problem?.Denise RobichaudVersion: 291.2

Plutôt déçueJe trouve que la nouvelle mise à jour rend l’expérience moins agréable. Avant la mise à jour, lorsqu’on était sur l’accueil de toutes nos conversations on pouvait voir si quelqu’un avait lu notre message alors que maintenant on doit ouvrir la conversation chaque fois pour savoir. Aussi le processus pour envoyer des photos n’est pas très optimal, car il est difficile de faire la distinction entre chacune de nos photos, car il y a 6 petites photos collées les unes sur les autres. Est ce que dans la prochaine mise à jour il serait possible de régler ces problèmes?.Chantal2020Version: 254.1

RECENT UPDATE HUGE PROBLEMMy app updated in the last day or two and now an edit bar keeps staying over the text (typing) bubble. Please fix this!!!!.S.d.k.b.Version: 246.1

MessengerJe n’arrive plus à ouvrir Messenger , que se passe-t-il?.[email protected] me. comVersion: 276.0

Mise à jourDepuis la mise à jour que j’ai fait ce matin, je ne suis plus capable d’ouvrir mon messenger..Annie1988lauzonVersion: 220.0

It shows i’m active when i’m notIt’s so so so annoying that messenger shows i’m active when i’m actually not. Every time just right after my friends send me a message i became active, so when i replied them back late, some of them thought i ignored their messages..it makes me stressed can you please fix this problem? I even deleted and redownloaded this app twice but same problem still occurs.Pabl0picass00Version: 293.0

ProblemeDepuis la dernière mise à jour j’arrive plus avoir rien ni message ni média.SiiaaaammmVersion: 291.2

Sucks right nowUsually I don’t hate messagener. But It’s crashing, unsending messages, deleting and backing out of conversations all of a sudden and being extremely frustrating trying to get anything done. Not to mention Message Requests barely notify and when you do open them they slow your phone down 1000%... Needs some bugs fixed for sure..Anxiously unhappyVersion: 284.0

Fix it ASAPThe app after iOS 14 acting so weird when I type a message it goes back the main screen!!!.XsalxharbxVersion: 282.0

I phone 11 incompatibilityEvery time I receive a message in messenger, while I’m writing in a chat, the app kicks me out of the writing part. I have to start my message all over as it completely disappears..Cantfindanunsued nameVersion: 280.0

MessengerApp worked great until about a week ago, now Messenger won’t open on my iPhone. I have uninstalled & reinstalled it , works for a few times then quits again ? Please fix issue..Shash54Version: 276.0

Great app but 1 major flaw (for me)It is 2020 now and still no option to be able to use my phone ringtone instead of the apps sound. At my work 90% of my college have an iphone and almost all of them use messenger and when 1 starts ringing almost everyone checks to see if its there phone that is ringing (including myself). I am very disappointed that the option to use my phone ringtone as not yet been implemented on the IOS version of the app, while it is doable (other apps can do it) and is been requested for years..Kevenstu01Version: 270.0

Terrible up date, it’s messed upWon’t show me any messages, no ad iOS on the side n I can only message in my end, it won’t even let me see want they said, it’s all messed up.Messenger trobleVersion: 255.1

Bad updateThis update is very bad,It prevents me from doing alot of things I could have done easily in the last versions and I can’t even use big emojis and editing is pretty bad right now..DhfuiehdisksjdVersion: 254.0

Bad updateNew update royally pisses me off, no more big emojis??!! Sending a photo was twice as simple and reaction emojis were a lot better🤦🏻‍♂️🤦🏻‍♂️.Charley1756Version: 254.0

How do I roll my app back?Hi yes please let me use an older version of the app, when the reacs weren’t ugly as sin..Forces of Pure EvilVersion: 252.1

New versionThe new version is terrible!!!!.IngrharmVersion: 247.0

It’s a alright app but I Hate the new update.I liked being able to see who’s seen my message, but now I have to go into each individual message to see if someone has seen it. So much for improvements.ChristinaBou95Version: 247.0

New updateI have the update but it didn’t change anything!!!.HhriosVersion: 198.0

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