Messenger Customer ServiceMeta Platforms, Inc.

Messenger Customer Service

Be together whenever, with our free* all-in-one communication app, complete with unlimited text, voice, video calling and group video chat features.

CROSS-APP MESSAGING AND CALLING
Connect with your Instagram friends right from Messenger. Simply search for them by name or username to message or call.

VANISH MODE
Send messages that only last for a moment. Opt in to use vanish mode where seen messages disappear after you exit the chat.

PRIVACY SETTINGS
New privacy settings let you choose who can reach you, and where your messages are delivered.

CUSTOM REACTIONS
Lost for words? You can customize your reactions, with lots more emojis to choose from.

CHAT THEMES
Choose from fun themes and colors, like Tie-Dye or Love, to make your chats more personal.

WATCH TOGETHER
Watch videos, tv shows, and movies with your friends over Messenger Video Chat and Rooms when you can't be together. Capture every moment and reaction in real-time.

GET THE GROUP TOGETHER WITH ROOMS
Send a link to group video chat with anyone, even if they don't have Messenger. Host up to 50 people with no time limits.

FREE* VIDEO CALLS TO STAY CONNECTED
Keep your friends and family close with unlimited live video chatting.Host group video calls with up to 8 people, with high-quality audio, high definition video, and interactive video features like face filters.

UNLIMITED FREE* TEXT & PHONE CALLS
Skip exchanging phone numbers and simply send a message to your Facebook friends, even if they’re across the world. Enjoy high-quality voice and text messaging on mobile, tablet, and desktop.

TURN OFF THE LIGHTS IN DARK MODE
Give your eyes some rest with a sleek new look that darkens the colors of the chat interface.

RECORD AND SEND VOICE AND VIDEO MESSAGES
When text just won't cut it, just hit record and send. Say, sing, show, or shout it out loud.

EXPRESS YOURSELF WITH STICKERS, GIFS, AND EMOJIS
Use custom stickers to show your creative side. You can even add effects and filters to video calls.

SEND FILES, PHOTOS, AND VIDEOS
There’s no limit to the number of files you want to share with your friends.

PLAN AND MAKE IT HAPPEN
Make plans to get together with polls and more. Suggest a meeting spot or tell friends where you are by sharing your location with just a few taps.

SEND MONEY SECURELY AND EASILY (within US only)
Send and receive money securely and easily with friends and family right in the app by adding your debit card, PayPal account or reloadable prepaid card (single-source cards eligible for sending money only).

CHAT WITH BUSINESSES
Easily connect with your favorite businesses to make reservations, get customer support, find deals and more.

COMPATIBLE ACROSS PLATFORMS
Chat with friends across an array of devices, like desktop, Portal, and others.

Privacy Policy: https://www.facebook.com/about/privacy/

LEARN MORE about Messenger texting and group video chat at: http://messenger.com

* Data rates apply

Some Messenger features may not be available in your country or region.

Messenger App Comments & Reviews

Messenger Positive Reviews

IssuesSoo I’m having crashing due to the update software on the IPhone. The ios15.2 version has not been well wit this messenger. Soo for days now I have been un installing /installing the app more than 7-8 times due to it locking up My phone. Just as of today (CHRISTMAS DAY) I am thinking that I might be banned or blocked from downloading the messenger due to many un-installs and re install attempts. Every time I click on the download button , it prompts me to a verification page. I had put in my password and it takes me to the “INFO /encryption “ page. Now I thought messenger is free Soo why am I being asked for credit card info and ran back to a circle of having to keep entering my password just to try to get through? Anyways, I still can’t download Messenger and the Verification page pops up every time I try, so how can I resolve this and did this restriction happen due to me UN-installing/Re installing too many times!???.Version: 342.2

Video length is too shortI have friends that talk through videos when I’m not available, instead of audio only or typing. And I will get 10-20+ videos at a time from one person. Please upgrade the app to make videos 3 minutes max, instead of 20 seconds. It would make things so much better. I know I’m just one person. But maybe look at your data to see how many people use the video message function and if they are sending multiple at a time as well. Please and thank you. Edit. Also, maybe add a highlight to videos already viewed by me on my side. If I start watching them and that friend texts or sends a new video, the entire conversation jumps to the bottom and I lose my place. And trying to figure out where I left off in 20+ 20 second videos is a hassle; 40+ today(all at once). Like a yellow outline around the seen videos and blue around the ones I haven’t viewed yet. Something like that, that’s colorblind friendly lol. No purples and blues or greens and reds together, cuz they will blend and I and others like me wont be able to tell which is which 😂. Thank you.Version: 330.0

I can no longer log in!Recently(yesterday) I was logged out of my messenger since the update happened. I was unable to log into my facebook account nor was I able to “forget password” and change my password to see if that was the issue. I uninstalled and reinstalled the application and it still gives me the same issue. I’ve have messenger for years now but I’ve never experienced any issues up until this point. I’ve tried logging on with wifi and data separately but the issue stays the same; It will not allow me to log into my facebook messenger account. NOTE: I’m able to use my facebook account on the facebook application just fine, so its not my account that is the issue but the log in screen or app itself. Please respond to my issue ASAP as I get important messages from family members such as emergencies or events taking place via messenger..Version: 330.0

Please Do This !!!!!I’m not trying to write a bad review or anything but... Can y’all update this app by telling us our emails in the settings. Because had an Messenger account and then I had forgot the password word. Then, I had to make a new one but I couldn’t use my regular phone email so I had to come up with another one because it was an account (my old account) that was already use. But now I had my Phone number changed and now I can’t log into my account. Because my account is not set up on this phone number but on my old one. SO CAN Y’ALL ALSO let us have an option to change our phone number on there ??? And I don’t have Facebook account I only have an Messenger so I can’t log in with the Facebook login. Thank you for reading. 🙏🏾 || MINUTES LATER: just found out u can’t have Messenger with an Facebook account so bye Messenger had a good time with u but bye..Version: 257.0

Some of the latest features missingDid the developers just give up on this app for iPad or something? I see that the latest update was two weeks ago, and usually Facebook likes to update all of their apps every two days 🤨 While the app *is* functional, it lacks some of the updated features that are all available on the iPhone app and mostly available via the direct website — such as FB avatars stickers and the like (i do appreciate the extra choices for emoji reacts, tho’; i just wish there were more heart options with that). My iPad is on the latest OS (iPadOS 14) and is an iPad Air 2...this latest update of Facebook Messenger is an incomplete version of the latest update for its version on iPhone 😐 would be nice to access ALL of the latest features on this app for iPad, since there’s more space on my iPad than on on my iPhone to support it. Hopefully, y’all will come back with a new update of ALL the latest features soon....Version: 294.0

Notification alarmGood app, let’s me keep in contact with others. Initially I deactivated Facebook when I was in school, but was allowed to use messenger still. After a while for some reason that stopped being the case and it deactivated messenger too. Well, that wasn’t an option because I have a family chat on there and otherwise I would have been out of the loop. Minor issue, done with school now so not as big of a problem, until I return for degree number two. Video quality could be a bit better too. Also, my dog absolutely HATES the message notification. He will run away when he hears it. I would prefer a list of audible options for the sake of my dogs ears, and me being upset when he leaves due to a message coming through. Minor detail, but it makes me want to get rid of the app all together..Version: 257.0

New updates seem like downgradesI’m not sure if these are happening while Messenger is between updates, but I prefer the “heart eyes” react to the new “heart symbol” react. Also, chat emojis can no longer be held down to get their two larger sizes? I hope this is something that returns soon, because all my friends and I have been really disappointed to lose this. I also noticed that now when I click on someone in a group chat, I don’t have the option to send them a direct message. I can go to their profile and message them or I can just go search their name and message them, but I liked the see less transition from before. I still prefer FB messenger to some other meds engine apps, though. Please always keep the fun char colors, chat emojis, and multiple react options. It’s fun and adds visual variety to chats with different people/different groups, and it’s a cool way to personalize different relationships..Version: 254.0

Update please fix!I love messenger and how you can connect with your friends and family etc. However I’m not too fond with this new update because it’s easier to tell if someone has read your message by seeing their bubble next to your message, unfortunately that feature is removed :(. I also miss whenever I would go to look at pictures it was easier just to scroll down and see the pictures exchanged instead of going through the option “View Photos & Videos” it just looks kinda bland. Last but not least please change it back or at least improve it 😁 including the “search messages option” like make it to where we can the dates these messages were sent so there would be no confusion. Thanks! Update: Please bring back the old features such as reminders and pills and the fun blow up emojis, the games and things that would make it look fun not bland!.Version: 253.1

What if...What if the facebook account gets hack and then you can’t also return or log in to the messenger which the account from facebook? Still not secured here. I hope that problem fix, waiting for the day it changes. My relatives just get hack a week ago, they thought it’s fine because they don’t addicted to facebook much. Then they realized that there are dozen of images they took before for memories, thousands of messages who encourage them come through the dark storm had been deleted because of the hackers with no conscience. Anyways, I’m concerned for these related app. I’m giving 4 stars because I loved this app before, now it updated and somehow it disappointed me. And with the hope of bringing a better security for both apps, I remove 1 star. Please fix.Version: 269.0

Not Horrible but Has IssuesAlthough I have connected with some amazing people through this app and love the fact that I can connect with people all over the world this app is not a dating app and people need to be respectful of that. I’m not on messenger to hook up with people and receive numerous messages and random calls from people during all times of the day and night. I do understand I can shut my phone off or use my sleep setting on my phone but have had a parent experiencing some health issues and don’t want to shut my phone down as I may need to take a call or message at anytime. The other thing I don’t like is that people know the second I connect to Facebook or messenger and become active on the sight. Sometimes I just jump on to check something out for business purposes and get bombarded with messages. It would be nice to have the ability to get online without the world knowing I’m there..Version: 201.0

Explain pleaseI used to be able to get to the “other” folder but now that is gone. Please redo this and fix because many messages get filtered and now I can’t get those. Long time user. **EDIT** I found this setting finally. One last thing that would be a great addition is to give us the option to remain hidden. I don’t want everyone knowing I’m online. I have active turned off and I can’t see who is active but the ones who have active on can still see me. Also it would be nice to have an option that doesn’t show its read. Sometimes I can’t reply in a timely fashion and it leaves the person thinking I don’t care enough to respond. Yes I can mark it as unread but they can see it’s been read. My main suggestions. Thank you so much.Version: 252.1

Great but definitely could be better!Compared to previous versions of the app this is by far the best one but personally I think it would definitely be much better if a few things were changed on it. Even just the smallest changes could make it way better. Simplicity is key always. With this being said I think by making the main messenger screen less complex and having it to where you can go in the app and out quicker could have a great affect on everything including the ratings. Meaning having the Messenger App uncomplicated and more straight forward I know I would personally be happier with it and use it daily and as well as a good amount of individuals I know. For example if someone could get on message a friend & respond right back; almost compared to AIM or slightly like iMessage. It would change the game completely and have a higher rating guaranteed. Only asking to take it into consideration. :).Version: 147.0

Somewhat an annoyanceI don't normally leave reviews, but i feel that i have to in this case. I don't really have any problems with Messenger itself, being what it is; however, there are a few things that I need to gripe about: 1) foremost is the fact that it is a whole separate app from Facebook. You have to have both in almost every single case. I remember that you used to be able to utilize the Messenger function in the Facebook app without the need for the second application. 2) the most annoying thing about the Messenger app is the "friendversary." It's just an attempt to make the app seem relevant. I have pretty much every function of the Messenger app turned off aside from Notifications because I have a couple of people that only send things through Messenger. I seriously wish that the stupid "friendversary" crap could be turned off as it goes off randomly and the sound is quite loud and distracting..Version: 243.2

Post iOS 11.0.3 issuesAlways been a big loyal fan of Facebook’s Messenger app and to this day it is still my go-to method of communication versus texting with my personal cell number. However, after the iOS 11.0.3 update messenger has a huge lag when it comes to sending pictures, and even messages at all for that matter. I thought it was the pictures themselves or the WiFi connection but it happens with any picture or video I try to send, no matter what size, and no matter the WiFi signal strength or network I’m connected to. At times the app will even crash right when opening it for the first time on any given day, no matter how often I clear background apps and history and data on my iTouch. Don’t know if it’s Apple’s or Facebook’s issue but the compatibility and functionality should be pristine and on point, considering how much we pay for our devices and how often software is updated..Version: 141.0

Facebook messenger need to pickup the paceFacebook messenger is seriously lacking behind with simple and small functions that can make it great. Facebook has friends that we do not want to share our phone numbers with to be able to communicate on other great and easy to converse instant messaging apps. One of those function is to be able to reply directly to a particular message. So difficult to handle conversation on Facebook as it doesn’t allow for different topics to be discussed concurrently just with a reply functionality. Most times when you go back to an old discussion during a new one the whole thing becomes confusing and then takes longer to type and clarify things with who you are chatting with. I can have a discussion in 3 mins on other apps and that same conversation would take me 10 mins on Facebook messenger. This is because you talk about one topic finish it up properly and start the next one again. When you can talk about both same time just directly replying to the exact thing you getting back at. Please fix this because it’s getting boring chatting on Facebook messenger. If you can smile to a message thumb up and other things why can’t we reply? Thank you..Version: 179.0

Profile picPretty great but since last year approximately i cannot change my profile pic(i dont' have facebook).Version: 268.0

Love Facebook messengerI love Facebook Messenger it’s simple and I use it to text my family.Version: 210.0

Group chatsHi, Wondering why if FB owns WhatsApp why doesn’t the client behave the same in a group chat. If I am away from a group chat for a while in WhatsApp is picks up right where I left off when I comeback. Messenger just gives you this “20+ unread messages” thing and then takes you back sort of where you were but not quite as good as WhatsApp. Can you please fix Messenger to be gave like WhatsApp? It would be so much less annoying to use if if just behaved like WhatsApp. Thanks Marc.Version: 195

Love Messenger/Great for old folks tooMy mother has Alzheimer's and doesn't get much use out of her iPad except for messenger. Every morning I sent her videos of random things off the Internet and she can spend a 30 to 60 minutes watching them… It brings her a lot of laughs. It's also been a great way to keep connected with friends in other countries. I highly recommend it for anyone..Version: 141.0

Love the UI redesignThe new UI redesign is really great, so much clutter is now gone. Good enough to make me write a review. Seriously good work..Version: 191.0

Usually greatChat system is fine, but once in a while you don't get messages until a few days after they were sent... that's not fun....Version: 146.0

Emojis are not rightGive back the large emojis to iPhone users please....Version: 263.2

App now laggy and weirdEver since “meta” was a thing, my Facebook aps have been awful. Particularly messenger. When i type out and send a message, the chat no longer moves with the conversation. I have to actually scroll down with it. I get a new message notification, and it will just do the pinwheel load icon for 3-5 minutes before i can actually see the message..Version: 339.0

Bug report - wont show searched messagesThe app is good, just reporting a somewhat frustrating bug: 1. in a chat, click on the person you’re chatting with at the top and then click “search in conversation” 2. type whatever you want to search and hit enter 3. click on one of the result messages 4. bug: the chat is blank when normally you would be able to look at the chat history at the point in time of the chosen message at (3).Version: 291.2

ProblèmeDepuis 2 jours, je n’arrive pas à répondre à aucun message via l’application à moins que je l’a supprimé et la réinstalle. Si je fais cela, j’arrive à répondre à environ 1-2 message(s). Ensuite, mes messages ne s’envoie plus... Pouvez-vous m’aider?.Version: 291.2

Update issuesUnsure if it’s just me - I’ve rarely had issues with Messenger before but there was an update sometimes in the last few weeks, and since then I can’t watch any videos people send me, they will load endlessly and never play. I also can’t send big emojis anymore, which isn’t a big issue but still annoying. There’s been updates since and I’m still having the same issues..Version: 258.0

Add new features pleaseNow messenger message became big mistake for some people’s because they can’t remove messages send both side it’s just allowed for 10mints.. please make new features that we can delete messages from both side even its has been a year . That’s could help some people..Version: 263.2

GoodGood.Version: 263.2

Where’s my giant thumbs up?Obviously, it’s a top notch app, but it used to let me send giant thumbs up by pressing and holding, and now I can’t anymore. That makes me very sad..Version: 263.0

Only issueMy iPhone keeps overheating like crazy using the video chat feature on this app..Version: 256.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 343.0


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Messenger iPhone Images
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Messenger iPad Images
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