Meta Business Suite Customer ServiceMeta Platforms, Inc.

Meta Business Suite Customer Service

  1. Meta Business Suite Customer Service
  2. Meta Business Suite App Comments & Reviews (2024)
  3. Meta Business Suite iPhone Images
  4. Meta Business Suite iPad Images

Grow your business and connect with more people with Meta Business Suite.

Use this app to:
• Create, schedule, and manage posts and stories across your Facebook Page and Instagram account
• Connect with more customers by responding to all of your messages and comments in one place—you can even automate responses to save time
• View insights about how people are interacting with your posts, stories and ads so you can create content that resonates with them
• View your notifications and to-do list so you can stay on top of what matters most

Meta Business Suite App Comments & Reviews

Meta Business Suite Positive Reviews

Facebook/instagram censorship and restrictionsLast year, I posted a funny picture from Hunter Biden’s laptop with him in his underwear wearing a scarf. Facebook/instagram waited an entire year before they censored/restricted my business account. They said we could not buy ads from them for a whole month during the busiest time of our booking season. Who tells a business you can’t buy ads? Also facebook said we could not go live with our church page restricting our freedom of religion. Who is facebook, a service provider like AT&T, to poke their face in my personal communications with my own friends and family. It would be like the phone service listening in on private phone calls and telling me I can’t say that to my own friend. I hope facebook and instagram is sued for every penny. I hope they are held responsible for every infringement on my constitutional rights. You are not the arbitrator of truth. Freedom of speech looks like this: I am free to say whatever I want, however stupid, and my own listener can scroll on or walk away. Facebook needs to be taken down..Version: 314.0

They love to waste your timeYou can’t just create a post, check & reply to messages, or do the things you want to do. Notifications for the same comment, message, or post are repeated in different sections over and over and over and don’t go away when you do check them even in every notification location. I don’t get notifications for messages or I do get notifications that there’s an unread message but can’t find the unread message. Our page rating has dropped to 80% responsiveness to messages but I have answered every message—that I can find or have been notified of. No unread messages are showing now and I’ve answered every single one, so how can it be 80%? The reason for two stars instead of one is I do like to create posts through the app when possible because I can schedule them or post immediately without going through the desktop’s annoying and difficult to find Creator Studio. These apps are NOT designed to be user friendly but rather, it feels like, to waste time so they can brag on how much time people spend on their platforms. Tighten it up, Facebook, and make it user friendly and time efficient! Stop wasting our time!.Version: 260.0

Very Useful.. but..I use this free tool to schedule my client’s appointments, their feedback is mostly positive and that means it’s a positive to me. I’ve had 1 maybe 2 times where clients have said they tried to get a message through but I never received it. That’s not my major issue with this app… but this is and one I’m most hoping will be fixed… When using the messaging section, you can only message Facebook users that have contacted you initially. It doesn’t allow you to initiate a message thread to any random Facebook user. They have to message you first in order to communicate with them.… why? If I have a customer tell me they are interested in my services, I cant just pop them a consultation message. I have to tell them to message my page to begin the consultation, perpetuating risks losing the business sale. Why??? Also.. my wife, She loves to tag and share other local business’s in her Facebook posts.. however she has told me she cannot tag a non-business Facebook user profile in any of her posts using this business app..I feel like this might be a related issue. Overall I use this app daily. It’s great.Version: 329.0

Wish there was an alternativeIt is convenient to post Instagram & Facebook simultaneously, but difficlut to do the hashtags as it is two extra clicks for every hashtag since it is not in the keyboard like on Instagram. Posts only go to 1% of people that have chosen to follow my page, and for even my friends to see things I have to share to my personal page. It’s all about the money to FB. What is the point of having people like something if one of the options is to boost a post and the audience be the people that already like my page. Add in that if you speak of reality flaws, you stand the risk of being censored just like they have censored people and news articles they do not like. They seem to be more about censoring and deciding for us what we want to see as opposed to being a platform that can truly be useful. They have become publishers, as a business you have to pay them to be seen and as an individual, Facebook jail is an most likely a definite if you don’t tow their desired line. It’s interesting how they chose to censor things about the Wuhan lab, and low and behold they were wrong. Let people read and decide for themselves instead of being similar to state run media..... because you also punish the businesses of the people that disagree with you. When I have over 1200 people like my small business page and it only is seen by 50 or so people over a 48 hour time window, something is wrong with the algorithm.... oh, but you don’t care..Version: 249.0

Helpful, but needs work.The app is helpful for managing both instagram and Facebook, but using both the Facebook and Instagram apps is actually much more helpful within their individual apps. Don’t get me wrong, I i th still use the meta business suite out of convenience but the issues are actually inconvenient. Example: messages sent via MBS aren’t updated live and it’s difficult to “refresh” the app to update the messages that have already been sent and received. Example: updating photos is actually terrible. You can choose which photos you want to upload but you have no idea how the photo is going go look after you post it. I posted a picture of a guest from my podcast and from his neck to his head was cut off completely. Sure, I could’ve made sure the photo fit the dimensions of FB and Insta, but I didn’t and I ended up having to delete the entire post and repost it after having already received likes and reactions to the post. I hope yall would make the meta app just like the apps that it represents. That’s the biggest issue that needs to be resolved..Version: 303.0

Hard to Use.Putting ads on is a nightmare. I save my audience, only to find when I place my next ad that the audience has been selected by business suite AGAN. and the audience they’ve selected for me is completely irrelevant to my business. FRUSTRATING. Then when I FINALLY get it all done, and click on “boost now” this Is what I get: AN ERROR HAS OCCURRED. TRY AGAIN LATER. If somehow I am finally successful, it takes forever for FB to approve the ad. AND, the one ad was stopped because my card was declined….impossible. But I went ahead and reprocessed the payment ON THE SAME CARD, it went through and guess what? I was charged TWICE. Now I’m disputing that too! Also cannot figure out how to just simply view my page. It shows my post. One post. I want to see what my customers see when they click on my page. I literally despise this app. And as a result, seldom even try to post ads anymore. It wastes so much of my time every time I try. And I’d really really like to put an ad out there once a week. But being a garden center, I don’t want the audience FB picks for me: Appalachian trail, adopt a pet, breweries, and some musician named Chris. Ridiculous. I’d give it zero stars if I could..Version: 298.0

Ruining my relationship with customersAs usual in typical Facebook fashion they’ve found a way to inconvenience their customers. Facebook is a truly awful company with the worlds absolutely worst customer service but they found a way to sink lower. I use to engage with my fans a lot using polls and since Facebook took that way a lot of my page fans have become quite upset. Next they took away being able to be post backgrounds for our post. Smh. It’s watered down junk now. They made the UI a tiny better but took away everything else. Update: Business sweet is ok. Not great. It needs to have the ability to share products from your shop to the page. All you can do is edit 2021 update: Once again Facebook has proved why they are worst platform in all creation. They removed the option to tag products in post. Something that made it convenient for customers to buy from a post. So sick of them.Version: 229.0

Facebook PagesI do not like this new format at all. I don’t know what the thought process was behind these changes, but this is nothing but ridiculous. I use to be able to post anything, anytime, anywhere without a problem. Now it’s a real process! If you manage more than one page, all your photos from all the pages get dumped into one place. Same with forms of payment. If I want to place an ad, I have to be very careful which card I choose to make payment. I also have to worry about other admins having access to these forms of payment that may have nothing to do with the page they’re helping to manage. I realize these business pages are free but Facebook could be doing a much better job of laying these pages out and making them more user friendly for the people who rely on them. The older format was 100% better!!!.Version: 235.0

FAILED TO PUBLISH!!I am mostly happy with this app. I do have two major issues 1. Ever since the beginning of the year I have been managing two separate business social media accounts and have had issues with a post every Sunday all year with the exception of maybe 2-3 posts and I’ve had to go in real quick and manually publish the posts! It gets extremely aggravating and annoying to have to cut extra time of that day to make sure it goes through instead of letting the app take care of it! Second major issue is support! I haven’t been able to but for one time get a hold of support to talk or fix the issue! I’m hoping with the new update things will change! I would gladly remove or edit this review if the issues are resolved! I have even considered changing over to another service provider to use the schedule post feature to resolve the issue I am having by just changing platforms! Other than that the app works great and I love it! Every other feature works great except the main feature I need it for..Version: 343.0

Nice ImprovementsIt’s a useful app with lots of features that I enjoy. The planner with the ability to cross-post to IG is by far my favorite thing. I really enjoy that I can scroll down through there and see what posts I’ve scheduled, what day, time, & if there are any significant holidays or events I might need to post for on that day. The appointments feature is handy, although I now have another appointment system so I don’t use that anymore. It’s a little annoying that it doesn’t refresh my feed. I am constantly having to restart it and then it still doesn’t refresh; it shows like I haven’t checked notifications, some notifications show up in one area, some show up in another and it’s just a constant back and forth battle to get that little red number to go away 🤬 But bonus - you did fix the messages and I love that I can use auto replies. Those help me tremendously. All in all I like it and will keep using it but if y’all ever figure out how to fix that refresh issue, I’ll definitely add a star or two.Version: 287.0

Most usable business appOut of all the major social media platforms i have tried to reach customers on- X(formally twitter), google, snapchat, instagram, and a few others- none of them have worked for me except for Facebook’s business app. Theres more usable and openly available features to run a business with on facebook than x or google. Free! It is free to use the business app on facebook. You could pay for some adds if your moneys feelin thick or you can just post your page in the local buyselltrade pages. You can edit your posts and post longer posts than on X. Advertising is on an as much as you can comfortably afford basis. You can pay for as little as what few dollars in advertising. For scale of how serious i am about it; i have not had a single request through any other social media platform to date!.Version: 379.0

Changes?I just started using Business Suite to post Facebook content for the business I work for about 2 weeks ago. It has been fantastic until today. Now, it will no longer allow me to schedule posts. I have tried multiple different times, multiple different posts, and nothing. That was the main reason I downloaded the app to schedule my posts for the week on Sunday. I don’t understand why it’s not working. It’s fully updated. If this was fixed, I would give it 5 Stars. But it’s extremely frustrating when you try to schedule a post, it says it’s schedule, but it all disappears. I wasted 30 minutes out of my day making a well thought out post that disappeared in less than 5 seconds..Version: 275.3

Needs work!I love having an outlet for my small business that’s not on Etsy. Much of the features are useful but it needs quite a bit of work. First, I wish I could post both a picture & a video at the same time. I like to showcase my items in still photos & a video. But currently, you cannot post both at the same time. It’s annoying and doesn’t allow me to display my items. Second, I cannot tag my clients in my posts. I would love to be able to tag a client in a post when I’m showcasing their custom item. Third, PLEASE STOP making recommendations in messenger. QUIT asking if I want to “book an appointment” or telling me “orders now get reported in ads manager”. These stupid boxes pop up in random private messages & it WILL NOT GO AWAY! They’re annoying and when I click “Not now” the box disappears but then comes right back when I enter back into that private message. Please make it stop! I’m sure there’s more feedback I could give, but this would be a great start! Thank you! 🤩.Version: 224.2

Incredibly inconsistent# 1 likes on the page do not stay consistent. We’ve counted and there are at least 50 likes that have disappeared. Another problem people who liked the page early on in 2013 have been suspended so their likes not being shown and we can’t re-invite them. # 2 scheduled posts made on the computer allow extra photographs to be added after the post is created but not on the app. There’s no way to add captions to pictures before it posts. # 3 Scheduled posts made on the app for iPhone do not post. We have to go in and manually post them. # 4 Editing posts scheduled or published on The app is almost impossible. Every time we try to make a change the adding within sentences is almost undoable and names of people who liked the page pop up in odd places and are very difficult to get rid of..Version: 335.0

DisappointedI used to swear by using Facebook Meta Business Suite for booking all of my clients and pretty much using that ONLY to run my whole business. I am currently looking to switch because I’ve noticed the option to put in a phone number for them has completely disappeared and my clients are no longer receiving text reminders for their appointments which my clients loved this feature just as much as I did. Even though I went through every setting I could I still can’t get that feature to come back when booking a client. Even though I have text reminders turned on no one is getting them anymore. Is there a way to fix this or is this just a new thing & y’all did away with that feature? If so I will no longer be using meta business suite for booking clients and maintaining my entire business..Version: 333.0

Getting betterI have to say the Meta Business Suite was a little scary at first, because only one of my two business’s moved over. And FB was a bit sketchy on what was left. But now both businesses have crossed over and I’m getting happier. It allows me to post to both FB and IG plus events I’m hosting to at the same time. (All in one post) which is a big time saver for me. The pics seem to be sharper on the meta suite than on FB so I’m happy with that. I was also able to adjust my settings on all of my groups easily. One problem I’m having, that I’m not able to rectify is that when I first switched over to the Meta Suite one of my posts was applied to the wrong business (I’m sure it was due to only one of my businesses moving over to Meta). I am still unable to remove the post from the incorrect account..Version: 302.1

Unable to shareSince the last update I am no longer able to share my business page post anywhere! Not even my own page!!! Big fail on this one facebook!!.Version: 246.0

Awful, glitchy, complicatedI don’t normally write reviews, but I had this app downloaded for less than 24 hours. It’s so glitchy between devices, does not show updated content, messages etc from one device to another. Every time I got a message notification, I would have to exit the app AND remove it from running in the background and then go back in in order to read it. And if I answered a message on my phone, I couldn’t see that reply on my iPad. Ridiculous to say this app helps to streamline any part of managing your page. Don’t waste your time and sanity. Just keep using the Facebook app, which honestly isn’t set up well for managing pages either. So I guess we’re just doomed?.Version: 258.0

Landscape viewPlease need landscape for iPad because the new one isn’t good for this.Version: 220.1

App won’t openApp won’t open unless you give it access to mic and camera. Why do you need access to my mic and camera Facebook?.Version: 279.0

GarbageIt’s slow, glitches and crashes and it constantly says I have an unread message????so stupid and annoying I’m deleting it after this, cmon Facebook, you guys can do better than this.Version: 244.0

CrapIt sucks!.Version: 245.0

Making a differenceThank you.Version: 383.1

Facebook nouveau jourValeur concret aboutir à bon terminologie grammaticale pour le bien fondé de compréhension en vous tous union célébral. Pour une ai intelligence artificielle non humaine mais bien entendu machine qui utilise juste zéro et le un pour ouverture et fermeture confirmée ..Version: 384.0

#1Best haircut and best price 👍👌💇🏻💇🏻‍♀️.Version: 383.1

OoopsiesEye 👁️ did it again balloons 🎈 cartoons cars 🚗.Version: 382.0

VideoJe trouve vraiment dommage de ne pas être capable de programmer une vidéo régulière sans que ça soit un réel..Version: 382.0

NotificationsI am having lots of issues lately with notifications, they just don’t show up. I open the app and see I have messages from a few days back and I never saw a notification, even though I have all the notifications settings on..Version: 382.0

Astronomy NationThere are many new features I love about the new Business Suite platform although it needs to offer more protection from harassment in the comment section and messenger. Other than that we couldn’t be happier. Thanks team. Billy Askew /Astronomy Nation..Version: 381.1

Not the greatest at technologyExcavation business owner Not the the greatest at tech but having a hard time navigating. On app tutorials would be helpful.Version: 382.0

Use to love this appThis was a great app… but now there are so many issues. 1. The option to choose your calendar is now gone. So l can no longer see my appt. Days 2. When scheduling timed appt. On the clients side the reschedule appt. Time is always incorrect. 3. Appt. Reminders happen sometimes 4. Mar 5/2025 - the page no longer opens up witg a stupid no network connection.Version: 381.1

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 378.0


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