Meta Business Suite Customer ServiceMeta Platforms, Inc.

Meta Business Suite Customer Service

  1. Meta Business Suite Customer Service
  2. Meta Business Suite App Comments & Reviews (2026)
  3. Meta Business Suite iPhone Images
  4. Meta Business Suite iPad Images

Grow your business and connect with more people with Meta Business Suite.

Use this app to:
• Create, schedule, and manage posts and stories across your Facebook Page and Instagram account
• Connect with more customers by responding to all of your messages and comments in one place—you can even automate responses to save time
• View insights about how people are interacting with your posts, stories and ads so you can create content that resonates with them
• View your notifications and to-do list so you can stay on top of what matters most

Meta Business Suite App Comments & Reviews

Meta Business Suite Positive Reviews

Wish there was an alternativeIt is convenient to post Instagram & Facebook simultaneously, but difficlut to do the hashtags as it is two extra clicks for every hashtag since it is not in the keyboard like on Instagram. Posts only go to 1% of people that have chosen to follow my page, and for even my friends to see things I have to share to my personal page. It’s all about the money to FB. What is the point of having people like something if one of the options is to boost a post and the audience be the people that already like my page. Add in that if you speak of reality flaws, you stand the risk of being censored just like they have censored people and news articles they do not like. They seem to be more about censoring and deciding for us what we want to see as opposed to being a platform that can truly be useful. They have become publishers, as a business you have to pay them to be seen and as an individual, Facebook jail is an most likely a definite if you don’t tow their desired line. It’s interesting how they chose to censor things about the Wuhan lab, and low and behold they were wrong. Let people read and decide for themselves instead of being similar to state run media..... because you also punish the businesses of the people that disagree with you. When I have over 1200 people like my small business page and it only is seen by 50 or so people over a 48 hour time window, something is wrong with the algorithm.... oh, but you don’t care..Version: 249.0

They love to waste your timeYou can’t just create a post, check & reply to messages, or do the things you want to do. Notifications for the same comment, message, or post are repeated in different sections over and over and over and don’t go away when you do check them even in every notification location. I don’t get notifications for messages or I do get notifications that there’s an unread message but can’t find the unread message. Our page rating has dropped to 80% responsiveness to messages but I have answered every message—that I can find or have been notified of. No unread messages are showing now and I’ve answered every single one, so how can it be 80%? The reason for two stars instead of one is I do like to create posts through the app when possible because I can schedule them or post immediately without going through the desktop’s annoying and difficult to find Creator Studio. These apps are NOT designed to be user friendly but rather, it feels like, to waste time so they can brag on how much time people spend on their platforms. Tighten it up, Facebook, and make it user friendly and time efficient! Stop wasting our time!.Version: 260.0

Very Useful.. but..I use this free tool to schedule my client’s appointments, their feedback is mostly positive and that means it’s a positive to me. I’ve had 1 maybe 2 times where clients have said they tried to get a message through but I never received it. That’s not my major issue with this app… but this is and one I’m most hoping will be fixed… When using the messaging section, you can only message Facebook users that have contacted you initially. It doesn’t allow you to initiate a message thread to any random Facebook user. They have to message you first in order to communicate with them.… why? If I have a customer tell me they are interested in my services, I cant just pop them a consultation message. I have to tell them to message my page to begin the consultation, perpetuating risks losing the business sale. Why??? Also.. my wife, She loves to tag and share other local business’s in her Facebook posts.. however she has told me she cannot tag a non-business Facebook user profile in any of her posts using this business app..I feel like this might be a related issue. Overall I use this app daily. It’s great.Version: 329.0

Helpful, but needs work.The app is helpful for managing both instagram and Facebook, but using both the Facebook and Instagram apps is actually much more helpful within their individual apps. Don’t get me wrong, I i th still use the meta business suite out of convenience but the issues are actually inconvenient. Example: messages sent via MBS aren’t updated live and it’s difficult to “refresh” the app to update the messages that have already been sent and received. Example: updating photos is actually terrible. You can choose which photos you want to upload but you have no idea how the photo is going go look after you post it. I posted a picture of a guest from my podcast and from his neck to his head was cut off completely. Sure, I could’ve made sure the photo fit the dimensions of FB and Insta, but I didn’t and I ended up having to delete the entire post and repost it after having already received likes and reactions to the post. I hope yall would make the meta app just like the apps that it represents. That’s the biggest issue that needs to be resolved..Version: 303.0

Impossible to make a postWe have used this app intermittently to just see if “Meta” has upped their game so we can have a presence in FB. Our two business pages have had a zero success rate in publishing reels, and about a 5% success rate on publishing any post with success through this app or the Facebook app, for that matter. I guess this is just an app for paid advertising. Unfortunately we don’t do anything paid with Meta apps after being ripped off with Meta (formerly Facebook) removing our main profile without cause, reason or restoration WHILE we were running paid ads. Guess what? They took the money and didn’t run the ads. Tried to contact them about this. Oops nobody home at Meta. Just tried to put up a reel for our dog business. Unsuccessful again. This app and the Meta company and all its apps are way below par to use for business. Meta will never be part of our marketing budget again, but I think they should still allow business pages to publish posts..Version: 361.0

It’s FreeI use this platform for my business because I don’t have to pay for it and because most people have FB, so they can communicate with me. I do find a lot of glitches with the business side of things. I think the FB platform probably gets more attention and the business side of things takes the back seat. I’ll get error messages when uploading posts but then the posts are there, client messages are cut off and I have to switch devices in order to read the rest or close out of the app and go back into it, and sometimes messages from clients will not be there at all. I actually wonder how many clients I’ve lost because I never responded to them due to the message not showing up. I also find if I want to see who liked a post and go to click on it, it will push me to something trying to get me to download the app I already have. Still, I continue to use this because I don’t want to pay for an app that clients need to download in order to communicate with me. It would be great if more attention were paid to this side of things but you can’t beat the price..Version: 472.1

Very professionalI must say they truly helped out a lot, I do not know anything I am doing on internet or know what I am doing on cell phone sometimes. Which there is all types of media, which should be more specific about. Social media and then you have the news that’s also media, then you have streaming media and I learned a little bit of all of those things. Teach me and I’ll learn. One thing I don’t like is that they charge you. And when things go wrong you have ask for the money back as what I did and now we are here in a different year all together. And no one wants to be blamed for being wrong. And it’s ok to be wrong sometimes we are human! Thanks again for letting me understand. And not taking it out on me! My pictures are the most important and the new age is the new age. To new generational values. Let the children’s imagination grow into knowing what it takes to become hard worker’s. Life will be easier with newer technology..Version: 434.0

Ruining my relationship with customersAs usual in typical Facebook fashion they’ve found a way to inconvenience their customers. Facebook is a truly awful company with the worlds absolutely worst customer service but they found a way to sink lower. I use to engage with my fans a lot using polls and since Facebook took that way a lot of my page fans have become quite upset. Next they took away being able to be post backgrounds for our post. Smh. It’s watered down junk now. They made the UI a tiny better but took away everything else. Update: Business sweet is ok. Not great. It needs to have the ability to share products from your shop to the page. All you can do is edit 2021 update: Once again Facebook has proved why they are worst platform in all creation. They removed the option to tag products in post. Something that made it convenient for customers to buy from a post. So sick of them.Version: 229.0

Most usable business appOut of all the major social media platforms i have tried to reach customers on- X(formally twitter), google, snapchat, instagram, and a few others- none of them have worked for me except for Facebook’s business app. Theres more usable and openly available features to run a business with on facebook than x or google. Free! It is free to use the business app on facebook. You could pay for some adds if your moneys feelin thick or you can just post your page in the local buyselltrade pages. You can edit your posts and post longer posts than on X. Advertising is on an as much as you can comfortably afford basis. You can pay for as little as what few dollars in advertising. For scale of how serious i am about it; i have not had a single request through any other social media platform to date!.Version: 379.0

FAILED TO PUBLISH!!I am mostly happy with this app. I do have two major issues 1. Ever since the beginning of the year I have been managing two separate business social media accounts and have had issues with a post every Sunday all year with the exception of maybe 2-3 posts and I’ve had to go in real quick and manually publish the posts! It gets extremely aggravating and annoying to have to cut extra time of that day to make sure it goes through instead of letting the app take care of it! Second major issue is support! I haven’t been able to but for one time get a hold of support to talk or fix the issue! I’m hoping with the new update things will change! I would gladly remove or edit this review if the issues are resolved! I have even considered changing over to another service provider to use the schedule post feature to resolve the issue I am having by just changing platforms! Other than that the app works great and I love it! Every other feature works great except the main feature I need it for..Version: 343.0

Nice ImprovementsIt’s a useful app with lots of features that I enjoy. The planner with the ability to cross-post to IG is by far my favorite thing. I really enjoy that I can scroll down through there and see what posts I’ve scheduled, what day, time, & if there are any significant holidays or events I might need to post for on that day. The appointments feature is handy, although I now have another appointment system so I don’t use that anymore. It’s a little annoying that it doesn’t refresh my feed. I am constantly having to restart it and then it still doesn’t refresh; it shows like I haven’t checked notifications, some notifications show up in one area, some show up in another and it’s just a constant back and forth battle to get that little red number to go away 🤬 But bonus - you did fix the messages and I love that I can use auto replies. Those help me tremendously. All in all I like it and will keep using it but if y’all ever figure out how to fix that refresh issue, I’ll definitely add a star or two.Version: 287.0

Amazing app but….Amazing app I will say that! I have been using this app for over 5 years since I opened my business. But the only thing that they completely f&$k up was the calendar system. In my opinion the calendar feature or calendar tab was one of the best features to this app. I’ve use just about every type of client appointment scheduling system like square and so many others but this system was by far the best of them all. It was so easy to navigate and organize all appointments, clients, and client conversation history. It could even let clients request times and dates that they want and can be approved and sent directly to their Facebook or Instagram. Other calendar apps involves a lot of back and forth just to check availability on your calendar. It may not seem like a lot but when you’re dealing with hundreds of people it can get frustrating very quickly. But since they updated the system they for some reason decided to get rid of the Calendar tab. Why they did this is completely beyond me it’s honestly baffling. This was the strong hold that made this app so unique. And now you can’t use the appointment calendar tab in the new updated version. I can’t wrap my head around why they got rid of this feature and the only way to use it again is to downgrade your Apple we’re getting rid of the up dated version which they call the classic version. There’s easy steps on how to do it but honestly it’s it’s not that easy because most the time it does not work. So why can’t they just put it back on the new version? It doesn’t make sense to me. In order for me to view my calendar I have to scroll through previous messages with clients find a client with an appointment already booked and then click to view their appointment on calendar. I put a lot of time and energy into perfecting my business page with this app m. The thought of having to start all over with another app that can’t even sync to my social media accounts to make it easy for clients to make appointments is not an option. I hope one of the developers or someone over there reads this and correct this issue..Version: 278.0

Way Too Many Bugs. Wish I Had The Older VersionNew: With this version on the app, it displays no posts and says you haven’t posted yet, even though many entries have been posted. Any software developer would have caught that mistake in a second. Won’t all access to app unless I give it camera and microphone access. Won’t ever happen! Erased! Recent Recent Update: Now scheduled posts are worse than ever as you can’t edit, can’t see the date and time scheduled, can’t see the photos, can’t do anything but BOOST! I wish someone else would create a new social media platform that actually works. Recent Update: Now you can’t edit scheduled posts. This morning, you could edit scheduled posts. Gone from bad to worse! Now, no photos display when sharing a link! Total garbage! Tremendous amount of bugs: 1. Can't view all your new members. 2. Took away the ability to edit your scheduled posts. I use it all the time and now I have to go to my computer to do all my changes. I can't even edit the text if I go to the website on my phone. 3. Now the regular Facebook App doesn't list the newest comments and members. 4. The list more button to see additional posts does not work. You can only see a few posts and older posts can not be viewed. 5. If you promote an older post with the computer, you can not continue to promote it because you can't view it. 6. Can't see my calendar posting, 7. Many of the side buttons don't work, 8. Moved the scheduled listing button to a stupid place on the screen for when you scroll down to view your posts, you now have to scroll all the way up again to view your scheduled posts when before, the button was always on top. 9. Now you have to use the Facebook App, Pages App and your computer to make all the changes and addition, when before you had to rarely use your computer. 10. The statistic numbers for a single post never match on the Facebook App, Pages and the computer. You have to always look at all 3 places to figure out the right statistics. 11. Too many more bugs and I am tired of writing them... This was not an upgrade, it was a downgrade. And why hasn't a reply to a comment been fixed/added. It does not post the reply to the comment..Version: 320.1

Needs work!I love having an outlet for my small business that’s not on Etsy. Much of the features are useful but it needs quite a bit of work. First, I wish I could post both a picture & a video at the same time. I like to showcase my items in still photos & a video. But currently, you cannot post both at the same time. It’s annoying and doesn’t allow me to display my items. Second, I cannot tag my clients in my posts. I would love to be able to tag a client in a post when I’m showcasing their custom item. Third, PLEASE STOP making recommendations in messenger. QUIT asking if I want to “book an appointment” or telling me “orders now get reported in ads manager”. These stupid boxes pop up in random private messages & it WILL NOT GO AWAY! They’re annoying and when I click “Not now” the box disappears but then comes right back when I enter back into that private message. Please make it stop! I’m sure there’s more feedback I could give, but this would be a great start! Thank you! 🤩.Version: 224.2

So glad to have this app! Improvements possible.I’m so glad to have this app overall. Without it I would rarely be able to post on the pages that our organization manages. Some of our pages reach millions of people per month, This app helps our editorial team a lot. Many improvements are needed : 1.- To enable better group editing of a page; enable reports per editor of the page, so we can see which editors contribute a lot and which do not. 2.- Better insights in the page from the mobile app. Show more data. Let us dive down in the data. 3.- Enable post sharing from a personal account to a FB page account and especially conversely. Make it consistently possible and easy to do. These are just three ideas. Happy to give you detailed feedback if you wish. You know how to find me. 😉😎.Version: 406.0

Total frustrationYou asked me Meta, so here it goes! The idea of the business app is great, the execution is terrible! I just spent half a day fighting with your app to find my saved hashtags, I had six posts scheduled for the past weekend, they just vanished! I especially love that I go threw the complete process to make a post and when I go to schedule it you simple say unable to schedule posts now try again later and the post disappears and I have to start over from the beginning! I spend a fair amount of money to boost posts on a regular basis but your only suggestion to improve my adds is to spend more money! The bottom line your product is unreliable it’s a total drag to wonder if my time will be well spent or wasted today when I’m trying to promote my store. But hey your the only horse in this race so you know no matter how bad it is we will be back at it tomorrow..Version: 368.0

Facebook PagesI do not like this new format at all. I don’t know what the thought process was behind these changes, but this is nothing but ridiculous. I use to be able to post anything, anytime, anywhere without a problem. Now it’s a real process! If you manage more than one page, all your photos from all the pages get dumped into one place. Same with forms of payment. If I want to place an ad, I have to be very careful which card I choose to make payment. I also have to worry about other admins having access to these forms of payment that may have nothing to do with the page they’re helping to manage. I realize these business pages are free but Facebook could be doing a much better job of laying these pages out and making them more user friendly for the people who rely on them. The older format was 100% better!!!.Version: 235.0

Landscape viewPlease need landscape for iPad because the new one isn’t good for this.Version: 220.1

Awful, glitchy, complicatedI don’t normally write reviews, but I had this app downloaded for less than 24 hours. It’s so glitchy between devices, does not show updated content, messages etc from one device to another. Every time I got a message notification, I would have to exit the app AND remove it from running in the background and then go back in in order to read it. And if I answered a message on my phone, I couldn’t see that reply on my iPad. Ridiculous to say this app helps to streamline any part of managing your page. Don’t waste your time and sanity. Just keep using the Facebook app, which honestly isn’t set up well for managing pages either. So I guess we’re just doomed?.Version: 258.0

Unable to shareSince the last update I am no longer able to share my business page post anywhere! Not even my own page!!! Big fail on this one facebook!!.Version: 246.0

App won’t openApp won’t open unless you give it access to mic and camera. Why do you need access to my mic and camera Facebook?.Version: 279.0

GarbageIt’s slow, glitches and crashes and it constantly says I have an unread message????so stupid and annoying I’m deleting it after this, cmon Facebook, you guys can do better than this.Version: 244.0

Love the app, not the constant review requestsMeta Business Suite has become an essential part of my workflow. Scheduling posts, managing content, and keeping everything in one place is incredibly convenient. My only complaint is that the app asks for a review far too often. If I’ve already given a five-star rating, I probably don’t need to be reminded every time I create a post. Great app overall, but please ease up on the review prompts!.Version: 493.0

Home safetyVery useful. Help Your friends and Family take preventative measures. Your Home safety review is free of charge..Version: 492.0

ThanksAwesome.Version: 492.0

Be Your Empowered SelfBeing part of something that helps you be organizing and prioritize what’s important? It is so easy to use and create posts all in one place. Thank you for supporting this platform. Thank you 🙏.Version: 492.0

Managing businessMake my business life and family life more manageable..Version: 492.0

Great appLove Meta Business Suite! It helps me promote my small businesses and keep in touch with my clients. ⭐️⭐️⭐️⭐️⭐️.Version: 492.0

I want more engagementI want more view and reaction.Version: 492.0

ThxThx.Version: 491.0

Très pratiqueFacile d’utilisation et très pratique pour les commerçants que veulent rejoindre leurs clientèles..Version: 490.0

App has glitchesEven when I’ve responded to all messages and comments, the app will still show me notifications that I have comments/messages unread. Wish it didn’t auto change messages to order placed or try to categorize them itself..Version: 491.0

Not user friendlyThis platforms is not to user friendly. A lot of option is not available when creating reels and post..Version: 491.0

Thank YouI am happy and satisfied from your supports..Version: 490.0

Honestly not straight forward at allThis app is not straight forward and very busy looking. Needs work for sure..Version: 490.0

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Meta Business Suite iPhone Images
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Meta Business Suite iPad Images
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