Glucose Buddy Diabetes Tracker Customer Service

Glucose Buddy Diabetes Tracker Positive Reviews

Love this app!I never gave a crap about my diabetes until I lost both of my parents at the age of 51. They both were diabetic and although that wasn’t necessarily the cause of their death as my dad had cancer and my mom had an upper GI bleed along with other issues it certainly did not help. My A1C was out of control at 10.2! Here I was downing mountain dews and never checking my sugar eating whatever I wanted. I gave up sodas, and fast food but finally have started checking my sugar as well. My endocrinologist has requested that I check my sugar randomly throughout the day and keep a record... well it has finally happened because of this app! 💕.MeganMMac87Version: 5.138

Medication Frequency and Can’t Pair Dexcom G6It would be helpful if you could add weekly to the frequency for medication. I have two diabetic medications that are taken weekly, not once or more per day. I’ve tried multiple times to pair my Dexcom with Glucose Buddy only to become increasingly frustrated. The app says it pairs easily with CGMs, so I’m not sure what the issue is. I’ve followed Glucose Buddy’s self help to no avail. When I select Dexcom in Glucose Buddy’s app I receive the following error, including after following the “helpful tips”, “ The client application is not known or is not authorized.” Part of the appeal of Glucose Buddy was that I could sync my Dexcom. My Dexcom is synced with Health, but Health only updates my Dexcom data every three hours. Posting my glucose every three hours is ineffective and minimizes the usefulness of Glucose Buddy..BadgerFanJT23Version: 5.394

GB ImprovementsGreat App, simple and easy to use, great way to keep track of blood sugar readings in an easily understandably format. Plus can email results directly to Dr, cutting down on time consuming expensive visits. Only two things keeps it from a Five Star Rating, wish would add capability for two separate accounts, so could keep track of my wife's readings all in one App, and it's a small nitpicking thing, wish you would add another "Fasting" category with it's own color. My Dr is mainly interested in my "Fasting" readings, and I can only list "Out of Bed" or "Before Breakfast", which show up with the same colors as "Other" or "Before Meals", causing some confusion and time consuming research to separate them. Add those capabilities, and you've really got a winner..KenritVersion: 5.124

Erased my previous review…?Love this app, it does wonders in helping me keep track of my carbs and insulin intake. Combined with counting my carbs, there’s a huge improvement in my glucose readings. I’ve been using it for about 3+ years now. With regards to the update, I don’t like the fact that the app seems to remind me every hour to check my glucose. Checking my glucose every hour isn’t necessary, as I follow a strict regime when it comes to checking and/or eating. I don’t want the app to constantly remind me to log my glucose when I have a specific time that I check them anyway. I hope they fix this soon!.RaekittenVersion: 5.364

Glucose BuddyI found this app a few months ago & immediately loved it. There’s never been an issue with ads even with the free version. I love that it doesn’t bombard you with ads especially when so many other apps do. You have lots of options when logging your sugars, carbs, etc. I’m type one diabetic & this app has been a game changer. I used to have to write down every single detail & if you’re diabetic, you know how time consuming that is. When I had my Dexcom, it even linked up to it. I absolutely love this app & would 10/10 recommend especially for diabetics!.SydnayeVersion: 5.364

One Stop Shopping, Kinda2 days in and great app so far. I’m a visual person so graphs and images resonate and sometimes inspire me. I love Integrated tracking of medicine, blood pressure, nutrition (haven’t used this yet but awesome that it’s here), and exercise tracking. I am disappointed that my 2 main activities are not listed; Crossfit and Martial Arts (specifically Filipino Martial Arts). I am also disappointed that there is no way to integrate a heart rate monitor for real time tracking during exercise. Otherwise this is one of the best apps for diabetes tracking I’ve seen. One stop health tracking is where it’s at! Keep up the awesome work..JCruz2279Version: 5.188

People are funny - especially me!I really like this app. I loved the old insights and when it was updated I was mad. Couldn't stand the new insights. So they put the old one back because I’m guessing many others breathed fire and brimstone on the development team. Well now after reverting, I think I preferred the new interface! Maybe adding the older charting to the new interface as an extra would resolve many issues. I wonder how many people actually experienced this change. Anyway. Thumbs up to the development team..Zen the DuckyVersion: 5.338

Great app but…I love this app. I have Type 2 so I use it to log blood glucose, weight, & blood pressure. I love that it writes back to the Apple Health app EXCEPT that it doesn’t write back my blood pressure readings. I have other health issues and this was the only app I could find where I could record everything in one place. Please update so it writes back blood pressure readings. Food logging needs to be more user friendly. I wish you had a data base already available instead of having to add everything manually. But, my main issue is the blood pressure not writing back to the Apple Health app like all the other logs..Smurf72Version: 5.378

Glucose Buddy has made a difference in my life.Over the last two years, I have been using the FreeStyle LibraLink sensor to check my blood sugar. I knew my blood sugar was out of control but did not know how to manage it. In February 2021, I discovered Glucose Buddy. This program has made a huge difference for me. When I started using it my A1 C was 6.6. It is now 6.3. Other benefits are that I have lost weight and my meds have been reduced. ..all from using Glucose Buddy. Overall, I feel so much better. Using this program is easy. It is life changing..Queen Mama KVersion: 5.328

LOVE this App!We recently went back to injections after being on a pump for 7 years. I had forgotten how much info there is to keep track of when you’re doing it without technology! We tried a different app and hated it. Love this one because of the reports, they help me see trends without having to use a CGM, that I can add all her different meds and track her glucose, carb intake, activity and insulin usage. The only thing that could possibly make this better would be if I could enter her ratios for figuring her insulin and correction factor..Sugarbaby MomVersion: 5.326

Great app — no bugsI’ve been using the app for over a year and haven’t had any major issues with it. It’s stable and helpful. I do wish it provided more analytical data capability, but it is good for tracking carbs it even recognizes food when you take a picture. It has recognized every barcoded item I’ve tried and lets you reuse items you’ve already scanned and even input your own recipes. It can always use more enhancements like the data analyzing capability I mentioned and a better recipe building capability and salad or sandwich building capability..MikemartinesVersion: 5.248

Simple and well worth itI have never written a review before for an app. I held out on paying for the upgraded price because $ you know, but it got a bit hard using multiple free apps to track health things. I tried several extensively and while others may look more fun, this app does what I need it to do. It’s very easy using the app to track the things I need. If I want to track more things it has the capability. I can track less if I want. I don’t like having to track but this app makes it easier..AmytincanVersion: 5.182

Feedback Review because Support Page “Not Found” through link1. My steps do not sync with my watch and are off by over 1,200-1,500 everyday. The rest syncs perfectly. 2. Quick Add will not allow me to enter Carbs nor will it allow me to save without adding Carbs. For example I had black coffee that couldn’t be found in the Search. I opted for Quick Add and manually entered the information. It was 0 carbs per the info online (barcode unavailable). I entered 0. I went to save and an error popped up to enter carbs. I entered 0 again. Same message. I tried entering 1 to move on and it would not allow me to enter any number other than the 0 that was not accepted either..TNMBoVersion: 5.226

Great App!!!I started using this app in February 2019. My A1C at the time was 8.6 and my proteins were over 600. I started tracking everything with this app and A1C is 6.8, protein is at 30, and I have lost 30 pounds. I went from 55 units of insulin to 30. Saw my Dr yesterday and she said drop to 25 units. When I go to the Dr. she can see all me glucose readings for the month. I love that with a few clicks she can see blood pressure readings, steps, or anything else this app tracks. I recommend this app to everyone I meet with diabetes. It was well worth the money!!.GrandmaChristineVersion: 5.204

Love app, but...I would like the food database to be more robust! Not up to snuff compared to some other apps like “Lose It”. Moreover, i haven’t been able to input recipes. Maybe haven’t tried hard enough because of so many other foods lacking, as above. Most importantly to me; exercise is useless because I cannot input manually! I recumbent bike in the winter & will swim a lot in the summer. Program seems useless for indoor biking & obviously limited in swimming! But, I’d love to track exercise on BP & BS in the app..Mugsy201Version: 5.184

Pricey Subscription for Features that Lock UpOverall, this app is crucial to me for tracking foods and blood glucose. The issues, though are frustrating. I find the app locking up in various features. I chose to pay for the monthly subscription so that I could utilize more tools that would benefit me most (more recipes instead of maximum of 5, quick add foods, filter searching). I am disappointed by the number of bugs that freeze the app, namely attempting to filter my Log to only display Blood Glucose. Considering I paid specifically hoping to use that feature, I would like to be able to use it!!!.Awc2222Version: 5.248

Almost thereI used the program be for I purchased the premium versions. Price and features almost caused me to abandon this series. It is very pricey but the premium features are good. It is a complete program and record keeper. There needs to be a better free version and the pricing structure versus features/functions ratio. However it is still one of the most complete system on the market, but more interoperability people be nice..Jake 1010MDVersion: 5.288

Lacks informationI really want to use this app for the information that I want to keep track of, but the time of recording is wrong most of the time. I purchased a years subscription and not sure that the subscription is worth it. I am not able to see all the “view” information, like sugars etc. this is what I’m tracking, besides carbs, but can’t view that other info. The only thing it shows on the tracker is carbs, as far as food is concerned. I feel that it needs improvement for the cost of it..MderooiVersion: 5.334

Mostly good, but a very annoying “feature”Every couple of days, it asks if is use the same dosage every time for my insulin. Every time I say “no”. It doesn’t ever remember and asks again. I change my dosage depending on my blood sugar, and while I sometimes have 2 or 3 days of the same, it is not an all the time the same thing. If it were, I would not need an ap to track it! Please just stop!.TechdavisVersion: 5.234

This is great!I have been using the app for over 2yrs. I love it, I enter my weight my height, my medication that I take on a daily basis the food that I eat for breakfast lunch dinner even a snack it helps me to keep track of my A-1 C if needed. It works great with Dexcom 6. I wish there it would work even better with Dexcom 7 in the future but I left this app and tried another one but I came back to this app. It works the best, for me..Rae of ATLVersion: 5.420

Very handy app :)I do actually love this app. Makes it easy to remember and store blood sugars and spot trends in highs and lows. My only cons are relatively minor. I do wish the tracker on the home screen was easier to read. It uses larger and smaller circles overlapping at times... just a little difficult to interpret. Also wish it allowed for different 24hr cycles. As a night shifter my day starts later than most and midnight is my mid day. Makes it harder to track for daily regulation. So I rate 4/5 for this. Still a very useful app..NarcolepticnurseVersion: 5.142

Questionable A1c calculated valuesI have used Glucose Buddy for many years. The calculated value fir A1c has always been within 1 or tenths of actual lab readings. The last lab test (Wednesday) showed a whole 2 points difference between Glucose Buddy and the lab result. Lab result higher by 2 whole points. Thought I was doing well, until the lab test.i checked the logs, do not see any data entry errors causing tge difference. Can no longer trust the App..WerfgghjVersion: 5.344

Love Glucose Buddy!For now, I am only using the glucose recording function of this app because I use another app that tracks everything else. I love that it keeps track of my averages for me. It keeps me in line better when I not only have to test my blood sugar, but then I have to enter it into glucose buddy – – makes it more realistic than just looking at the number on my meter and turning it off. I highly recommend getting this app..LlaurieVersion: 5.118

Apple Watch not compatible :’(I have just one want from this awesome app, is if I can also log my glucose numbers on my Apple Watch. I test about 8 times per day, sometimes more, sometimes less...before & after sleep, before meals & snacks, plus the endlessly annoying corrections. I was very disappointed a year ago when it wasn’t compatible with the Apple Watch, that’s whenI started to use this app. I have been waiting patiently, even tried out about 10 other apps that were compatible with the Apple Watch, but I found myself more well matched with the Glucose Buddy, I just love this app so much. Thank you! As a Type 1, I often go low & it’s more convenient if I can worry about 1 less responsibility if I can quickly log on my Apple Watch 🙏🏻🍎⌚️ :).Dkuo333Version: 5.208

Dislike the update!The old version was simple, I loved it. The newest update is totally different and now I'm looking for a new app in which to log my daily glucose levels. I don't want all the "extras" plus for some reason I'm unable to receive log reports sent to any of my email accounts. I agree with every other negative review regarding the recent update. This went from a 5 star to a 1 star overnight..Lmrad2Version: 5.116

Better than My PlateI understand that the Live Strong My Plate app has a different purpose and it served me well. I lost 70 pounds using it. But it does little to nothing to aid with diabetes control. I like how GB works, for the most part. I am educating myself other ways too, but I consider the app a must have. I bought the upgrade and am a few meals away from a report. I’d like to see a community or user group section for support. That and some other minor things prevent a five star rating. I give it a 4.1..SbukoskyVersion: 5.188

Awesome AppA loved ones A1C was out of control so I loaded this app on his phone as a device for him to track his carbs but this app is so much more. He can log his activity and it tells him his caloric intake and output. With subscription it tracks his A1C levels which is what we need in this critical time. This app keeps it organized-all in one app. I joined as support to cheer him on and can see his progress as a friend. I highly recommend. Great motivational tool..Diabetic SupporterVersion: 5.158

Works well!I really like Glucose Buddy, I paid the $40 for the annual membership and it’s worth it. I don’t know where people are getting $40 a month. I didn’t pay for the coaching or nutrition plan. With that being said, the only thing I don’t like about it is that is doesn’t show in the daily list is the color difference in your blood sugar readings. It lists the number but not if it’s low or high. I can live with that though. Today when my membership payment went through I got an SSL error. It said it wasn’t syncing with the server. I logged out and it said activate your purchase before logging in. I clicked ok, then tried to log in. I got an error that said it can’t establish a secure connection to the server and won’t let me log in now... HELP!!!!.CsmclatchyVersion: 5.292

App has problemsI’m in my second year as a premium subscriber. At some point I lost access to the premium functions. It still shows I’m subscribed but I can’t do reports or see my a1c estimate. Contacting customer support is not easy as I’ve been met with links going to non-existent pages or customer contact pages that don’t work. UPDATE: Jennifer solved the problem. Premium features are now working. Thanks Jennifer!!.EvondyVersion: 5.204

Glucose trackingI’m 70 years old and pre-diabetic I liked the old app better. Very simple for my needs. I do not carry my phone 24/7 so my steps thru out the day do not calculate. I have a ZAAZ machine and this app does not count those steps I accumulate when on the machine. So accuracy is way off. Wish it would register those steps. Still learning how to do the rest. Thank you for your app and helping me keep track of my blood sugars. It sure helps when I go to the doctor. Mahalo.YoucancallmedickVersion: 5.118

Good for me.Glucose buddy works good for me. I do have an issue when trying to put in two slices of bread or two eggs, sometimes it will glitch and I have to go out. And then end up putting the bread in twice in the eggs in twice. Not a big deal, but a glitch in the program. I love the ability to scan barcodes. Best way to input data..Dionysius100Version: 5.300

Pretty good app but it has its problemsAfter using the app for a few months I have enjoyed all it can do but after reading the reviews of what they app could do compared to what it cannot do now is a big change. My one problem that I cannot seem to solve is my weight number in the app does not transfer into the apple health app like the other measurements. When will this be fixed? Also why can’t I see my calculated A1c? I had to download a second app to have that feature..Scottnj1966Version: 5.180

Premium version still includes adsI would have given this app 5 stars if it only tracked my numbers. But it constantly nags you to add additional services to your account, and continues to throw ads in your face. I’ve used the app for the past 3 years and I’m getting more and more annoyed with it. I don’t remember exactly what it costs, something like $30 per year. But for that kind of money, you would think that you would receive an ad free version. Today it wanted to sell me a scale..SugiliteVersion: 5.296

GBThe only downside to this app is that the suggested A1c was 10 points off what my actual A1c was, unless you are constantly monitoring it, it’s not going to be accurate so I’d recommend that be removed. Otherwise this app makes it easy to track , I use 2 different meters so this pulls it all into one spot. Like that you can add pictures and notes Please add a blood pressure line too!!?.BethwaVersion: 5.150

Great app butThe free verson of the app works great. But you can only generate reports weekly. Would be great if I could do the report over all from the beginning. Also the nagging to upgrade to pro is really annoying. I realize you need money for the app but a simple report print out shouldn't cost me money. Other wise very happy with the app..Cheeseweasel2143Version: 5.258

Love the app.... but no longer workingI’ve been using the app for over a year and it’s great. Send reports to my Dr, keeps track of everything. I paid for the upgrade. Now it’s not working at all. I don’t want to delete and reinstall as I’d lose all my data. Can we get this fixed or reverse the update?.Tigerba ieVersion: 5.328

Great appThis app is great at keeping track of my blood glucose value , it helped me organize my diet and keep track of what i can and cannot eat . Great app.GoodHmzVersion: 5.248

Ok BUT and moreThey seem to have a relationship with deacon. There are many who use other... Abbott Freestyle Libre ready glucose frequently and has an app that will read them. Obviously this data could be accessed. You would then not have to test and then open up GB and enter the data It’s the age of technology. Come on. If it could I would consider using the full version. Common, does no one read this or feedback ????? Could you please setup food search so you can search by provider please. I search for something. To be accurate and go through page after page after page. Starbucks/Tim Hortons/Sonic etc are all interspersed among hundreds. Please make it easier to log food. Exercise; obviously diabetic but there is nothing related to strength training. I do both cardio & strength but have to make up something. ITS NOT THAT HARD. Pleasr While it’s basics are ok/good 1)- I’m Canadian and it’s Pro is atrociously priced. $49US/year is $65 and if everything else worked well then maybe BUT. Why would I want to pSy that much for something that’s SUPPOSED TO HELP YOU. Now the food function is off the wall painful. Fuzzy search gets you who knows what but seldomly what you want and you scroll through page after page. Should be able to search for both item and supplier to make searching easier. Activities don’t include strength training. Manual entry is painful. Location can’t find some places even if you are there. For something that’s designed to make money, it’s ok but requires intense activity and time to maintain and isn’t supportive to diabetics. I have Abbott FreeStyle Libre but Glucose Buddy won’t read it either by connectivity or link to sensor or through computer connection BUT I believe has affiliations..ReallyirishVersion: 5.222

Great way to keep trackGreat for tracking bg readings and insulin shots. I was trying to enter carbs but that is a bit cumbersome. My only real complaint is the constant barrage of ads trying to get you to update to the paid version..JverrallVersion: 5.344

Recent changes make app uselessFor years I’ve uses this app to quickly keep track of my carbs. I USED to be able to enter nutrition data for a food in “quick add” quickly and easily, and it would add each entry to its database “remembering” that food the next time I looked for it. With the most recent update, this functionality is gone. Now “quick add” no longer “remembers” new entries - It remembers all the old entries, but I can’t make new ones. Instead of, say, “Cobb salad 25g carbs” it now only says “carbs 25g” and you have to enter “cobb salad” in the “additional notes” section. Which means that next time I have a cobb salad, it doesn’t show up in a search because the “additional notes” aren’t searchable. There’s an “add food” button which you would think might do this, but it doesn’t. Not sure what they were thinking, but the whole reason I used this app was that it let me enter foods quickly and easily - and now it doesn’t any more. It’s only convenient now for foods I already entered before they wrecked their app with a very poorly thought out “upgrade” Oh, and the bar code scanner has never actually worked for me. Which didn’t bither me before because it was so easy to enter manually......Iconoclast65Version: 5.326

Excellent AppHave been looking for easier way than paper and pencil to keep track of my BG level. This is it. Simple and uses Canadian as well as U.S. Units. Gives me the motivation to test regularly, watch my numbers and see any trend on the graph. Great!.Fast Eddie2Version: 3.6.5

ReviewI would like to see more Canadian foods on the search engine , other than that it’s a great app.Wallym12Version: 5.228

Great but missing a few thingsIt’s great but it needs ability to add more than one pic and ability to log without a blood glucose value..ARTSY KELLBELLEVersion: 5.204

Does not sync with metersEvery time I use my one touch meter it keeps re-entering the last 48 hours of data. I have to clear out all the duplicate enters when ever I use the program.Tazzinator31Version: 5.158

A good applicationThis is a very good application. The comments, charting, emailing features are appreciated. Display can be altered for Canadian units. It would be nice to be able to transmit the comments as well to my email. After looking at other apps, this appeals to me the most..Keys490603Version: 0

The BestSo far the best app I can find for Canadians! Not only can I log in mmol I can record 2 or more types of insulin for the same time, which seems to be a problem with other apps. I am not the happiest about the readout as it is not the friendliest, but for logging in all the info that I need it is FANTASTIC! I highly recommend this app for any type 1 as a usefull "logbook".Ezgoing2Version: 3.5.5

Awesome AppGreat App, easy to review your history, in the notes I also put in my exercise information and blood pressure therefore can really see the entire picture..NemaireVersion: 3.7.0

Worth every penny!Seriously, it's free, it dies everything you need, gives you the average A1C value when you go online. What more to want? (okay, if it could take my BG and record it, I would pay 1000$ for an app like that LOL).Jason SandemanVersion: 3.6.5

Amazing App!!I'm Type II and just started using insulin. I use this app several times a day and it's easy to use. I am rapidly getting control of my BG and this app is invaluable. Thanks. When will see the "testing in pairs" in the Canadian store?.LionroarmusicVersion: 3.6.0

Great AppFantastic App I can forget about my paper log book and E Mail my results to my Doctor prior to my appointment then our time is not wasted going over the numbers in a rush GREAT JOB.TumblewdVersion: 0

Very useful!I've been using this app for a week now and I love it. Simple to use with a clean design. I would like to see the various graphs/stats that are available on the website included in the app then it would be 5 stars all the way. Highly recommended!.Balance686Version: 0

ReviewExcellent app, simple way to keep track of glucose levels and maintain a history. Most useful!.RicmahVersion: 3.7.0

Bring Back GraphI'm echoing similar sentiments about the latest update. I feel the graph was an absolutely essentially feature/tool to help with my management program. Also as mentioned by another reviewer is the fact there is no longer any colour coding to distinguish defined events. Somewhat disappointed in this latest update and am rating it 3 stars..Caffeine JoeVersion: 0

Verion 3.0I have to agree with other reviewers. The graph feature was very valuable. Ideally, everything should be on the ITouch. I do not want to log into a web site to see my data. Rating dropped from 5 Star to 3 Star..RoyBoy - CanadaVersion: 0

GreatGreat app to track blood glucose..Hammer9071Version: 3.7.0

Great! Very helpful !Great help keeping my BG level.Rbct3Version: 3.7.0

Great app, needs an updateI love the app, but the developers need to produce some new features. The app hasn't been updated in nearly 4 years. A weekly and monthly snapshot of BG averages is much more useful to me than an average of every reading ever registered on the app. Those of us making significant lifestyle changes need a function like this so we can get a better before and after picture. Please update! Otherwise, very user friendly and practical..MoreOnionsVersion: 3.7.0

Not bad!It's quite easy to use. It would be nice to have some kind of visual in the diary part to separate the days from each other. Also, would like more options for the graph, such as setting your own normal range and the high and low range on the left side. Other wise it's a great little app.DiabeticFor26YearsVersion: 3.7.0

Works well in Canada tooI was using the US scale at first & it didn't make sense until I attended a Diabetes Clinic. The nurse told me I was using the American one so I wrote all my readings down & switched to mml now everything makes sense & it is an awesome help..WingryderVersion: 3.7.0

Glucose BuddyAwesome App.Kitty0869Version: 3.7.0

Almost 5Would have given it 5 stars if they would update the app and have it communicate to iHealth. Please do this.Anyone Listening?Version: 3.7.0

Sanity SaverStarted using this app when my son was first diagnosed type 1. So handy to keep track of everything and be able to just hand it over to the nursing team..ARavoyVersion: 3.7.0

Very impressedI am such a critic of apps. Very few do I have or keep. This app is awesome and easy to use. It really helps to easily keep track of blood sugar levels. I am only using the free one but might buy the full version because it's so good..KahluaccVersion: 3.7.0

Does not support reminder alarms.I have used the Pro for a few years and it was easy to use. I miss a carb counter as it has a big affect on my treatment. Lately I am going to a diabetic clinic for the first time and the time of day to test is now very important. As hard as I try I seldom do it at the exact time. So if you don't need carb counter or reminders, you will like this app. I cannot give it 5 stars because I need the reminders..JoyriderBCVersion: 3.7.0

Handy DM management toolI find this very useful. I would give it 5/5 if they cleaned up the interface to eliminate item overlap when entering logs..SimonSeizeVersion: 3.7.0

Glucose buddy excellent appVery easy to use and sync. I was just diagnosed with diabetes type 2 and this app is simple and does the job for tracking my levels..Canada can doVersion: 3.7.0

Not badWould like to see more detail in the graphing section....AremteeVersion: 3.7.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 5.420

Glucose Buddy Diabetes Tracker Negative Reviews

Ads make it worthlessThe app has a lot of decent features. The interface is cluttered to the point it’s hard to use and hard to find things. The reporting aspect of the app is poorly done, and that’s the most important part. In the free version, the ads after a day become so obnoxious that it’s fundamentally unusable. Full screen ads with the volume forced to 100% that offends everyone in the room. If you purchase this app you are funding a company that cares about monetizing the app far more than providing a good user experience. A premium subscription is VERY expensive, and honestly provides only a few real benefits, outside of removing the ads. I will look at EVERY alternative in the App Store before I feed this marketing tactic. There is a “plus” version with a one time app purchase that likely removes some ads, but there is no clear statement of any difference so the only way to know is to buy it and find out. If you read enough review responses, you will learn if you buy that version you simply get another nagging form of encouragement to buy the expensive subscription. What this app provides is worth no where close to what the premium version provides..GregMatthewsVersion: 5.180

This app was greatI loved this app before they changed to the subscription model a few months back. There are so many things you used to be able to do that aren’t available, even small things like using a custom label instead of before/after a meal. And now in order to share your graphs with your doctor you can only go back two weeks and you have to print it out vs email it. It’s a real shame not to be able to afford an app that used to be an asset to my medical care. I would have been able to use this app had there been a one time purchase price, but I can’t justify adding another monthly automatic charge just to log my glucose levels. I used to hype this app to everyone I knew with diabetes. Even my doctor was impressed, although I had to explain what happened when I could no longer send her my full detailed data via the health portal. Now I tell everyone about the app, explain how the developers forced a subscription model on users, and use it as an example of how patients suffer when profiting from their diseases becomes the goal. I wish I had never trusted this developer with my data. Now it’s locked away and I had to start over again with another app..MommahippiVersion: 5.130

Not easy to use, weird ad blocking screenI’m not sure how this has gotten such good reviews! From the very beginning, there was a lot of pressure to “upgrade“, with even a warning of it this will be the “only time” I can upgrade, with a full screen countdown clock? 10,9,8...what? Of course I said no, and it ends up that the features they were trying to get me to pay for, are already on the app such as your A-1 C average level? I wanted to enter previous data from the last month but that became too difficult in this app. When you are entering the information, they have a tag that you can say before breakfast or before lunch etc. but then they don’t have a separate area to add food. Even though I might be entering my fasting blood sugar level, they make you add the food on that page? So in that entry you have to look hard to understand that I ate that breakfast AFTER I took my level. Also after entering about four numbers, this ad began to block the view and then when you click the X to close it, it would open it. That happened a few times, and I quickly deleted the app!!! Never had anything like this on an app!.HaveAGreatDay:)Version: 5.188

I Used To Love This AppI have used Glucose Buddy for several years and loved it! It was so helpful to me, that I shared it with my diabetic health care team, in hopes they could let other patients no how it helped me. That is no longer the case! Version 5 of Glucose Buddy was released during the fall of 2017 and the App (in my opinion) was ruined. First, the data entry screen no longer fits on the screen of my mobile device. Some of the selections are barely visible. Second are the incessant and annoying pop-up ads that make viewing the App’s screens very difficult. Finally are the high pressure ads to subscribe to the premium version of Glucose Buddy for a fee of $60 per year. Many of the most helpful features of Glucose Buddy are only available with a premium subscription, which I’m unwilling to pay. If you ignore the reviews of the pre-version 5 Glucose Buddy you can see the ratings drop from 4 & 5 stars to 1, 2 & 3 stars. (check for your self) I can no longer recommend Glucose Buddy to others..Dissappointed99Version: 5.128

OK but user interface is terribleThe app is great overall. They use a data collection strategy to get users hooked on the practicality of the product. Then when you try to use advanced features or download the data you entered, you have to pay for it. So I guess that works pretty well for them... Then there’s the user interface, with “features” such as clicking on one item (food) to enter some data, but SURPRISE, when you searched and clicked on hummus, you are now entering carbs for cereal bars. Note, this is what they call in developer land “a UI error to be fixed in beta testing”. But oh well, once you navigate around the other “nuances” the thing works pretty well I guess. Much better than comparable products, but please pay your dev team, QA their work and give them and the UX UI designers time to get it right..Tom EstlackVersion: 5.224

Still Ads and No SupportNot even counting the limitations on adding meals. Paid for ad free version to use, one year. Constantly get a pop up asking me if I want to purchase the app for a discount for a limited time that then disappears shortly after. Trying to add A1C to average, but apparently there is no support. When I try to access support from app it asks me to try something else for free it takes me to a sales force site where I can pay for something? Did they mess up a plug in for their app and it’s for their company or what happened? Try to access support from App Store and it takes me to a site saying it’s not found. Going to find alternative and cancel subscription. TLDR - Still ads even though I paid for full version, only time I needed support in years and there is no help or support and site errors..MetalMMAMonkeyVersion: 5.222

Difficult to receive supportI was initially excited to have this app because it seemed to have it all! Exercise log, data sync, nutrition, weight management, etc. I was most excited to have the ability to sync my Dexcom! I made the premium purchase and.... have yet to have my Dexcom sync. I have tried several times and nothing each time. I attempted to find support for this issue. Stuff happens right? I attempted to get support through the app and revive an error via that way and then tried via the website and am prompted to purchase or have two weeks free of another application in order to receive support for it. I have tried several times to receive support and I have not been able to do so. It has rendered the application and premium purchase completely useless to me..Jwhoberry1123Version: 5.226

There is a Big Difference Between Paying for Something of that is Well Made & Being ExtortedI couldn’t agree with MommaHippi more. This app used to be something special. Something I would have paid for because it was worth it back then. But I wasn’t asked. I wasn’t warned. The app was just suddenly changed, and I discovered that if I wanted my information I would be charged a substantially large fee for it. I’ve given the new app a chance, but find myself becoming upset when I try to use it. Now it’s just like all the other apps that do the same thing - but the interface is ugly and confusing. Developers do this to themselves and their customers a lot these days. It must be profitable. I’m going back to paper and pencil. PS - I don’t recall my user name being “usually pretty frazzled”..Usually Pretty FrazzledVersion: 5.146

Find something elseThis would be a good app. I paid for the full version about a year ago. They made some improvements after making some errors. But STOP trying to sell me stuff. I paid for the app! The latest round of trying to sell me something with a button that sits in front of everything else and doesn’t go away and won’t allow you to simply reject their selling attempt is absolutely ridiculous. Not only is it annoying that it’s right in FYI t of you but it’s located right where your thumb would enter information so inadvertently you click it. THEN everyday it has a message asking if you want to continue reading!! I didn’t want it in the first place and I’m so sick and tired of the annoying button I’m going to a different app..BillflaVersion: 5.232

GlitchI have my ReliOn Premium BLU meter linked to my app. The time settings are correct in the app and on my iPhone, yet when ever I take a reading, it transmits via Bluetooth with a time stamp 6 hours earlier than the actual time. I have to manually correct the time for every reading I take. Very frustrating. When I tried to report the issue on the app an error pops up saying that it can’t send emails and to check my settings. So I am having a hard time getting any support. Does anyone know of another app that I can link my meter to and also record daily medication and things like weight, diet? I’m open to suggestions. Thanks..JimkVTVersion: 5.332

More than I need or wantI’ve used this app for quite awhile. It had a straightforward interface and feature set. The recent major upgrade of this app brought with it a lot of additional features, a major overhaul of the UI and sharing functionalities. All I need is an app that lets me record my blood glucose. I can’t imagine why I would ever share that with anyone! I don’t find the new overcomplicated UI to be an improvement either. The continued pop-ups asked how I like the app are really annoying, as are the overemphasized messages complaining that I don’t have location or sharing enabled. So, I’ve switched to an app that is simple and uncluttered with a swollen feature set. Sorry this app got so “improved”..I'm gone...Version: 5.124

Confusing interfaceThe app really pushes upgrading to premium, to the max! I tried it but deleted it after struggling inputting information and then looking for food information. The records are not completely editable. There is no way to select food types and get your nutritional information. It says take a photo. Are you kidding me? I know what I ate! The app pushes a lot of costly educational materials. If I was new to diabetes I would be sucked in. But I am not. Just need a simple application to track sugar, meds, and meals in a understandable less then 100 page report for my doctor. What doctor has time to look at a huge daily report that it generates? To much useless add-ones. Deleted it after trying it two times..20932120123Version: 5.266

Exercise Tracker Needs More Realistic Flexibility (EDITED)(This was a 3-star review that I forgot to hit send on, back when the app worked ok) I find the logging very useful. My only issues are that the exercise categories are too rigid (e.g. no stationary or elliptical bike). Also, when using the GPS-based step tracker, even if you pause it, it continues to tally your distance as if you’re still moving. So all you can do is completely end your session. There needs to be a better more reliable resuming feature. (Cut to now) First, it’s been 5 months since the last update, and that may be the one causing all the current headaches! Now, the app has become unreliable using auto exercise mode. It crashes randomly while being used, if you luck out and complete your walk it will simply shut down for no reason. There’s clearly a bug that went into the last update and since it’s been so long, you have to wonder if the app itself is EOL. Thus, the 1-star rating; someone fell asleep at the wheel..Montauk6Version: 5.378

Not a useful app for the high priceExpensive subscription. Must pay to see what the app really offers. Why pay if I don’t know what I am paying for? What I see in the free app sure isn’t encouraging. No Fitbit integration. No iOS activity tracking either bc no settings to enable the app to track motion or location - even though the app displays a message telling me I need to enable these settings. Activity is critical to diabetes management. Do not pay for any app that doesn’t do this well. Graphs are ok but not insightful. Then there’s the doozie of “they don’t get it”: a page that displays a number... 384. Ok, I figured out that it is the average of two diabetes meds (measured in mg) and two types of insulin (measured in standard insulin units, not mg)! Additionally, Oral meds and basal insulin doses change infrequently. Bolus is volatile, driven by carbs and that activity the app cannot track. Ask your doctor what the average of these four numbers in unrelated units of measure tells you about your diabetes treatment... Then delete this app and look for a different one..BarelyToleratingComputersVersion: 5.140

Disappointed as wellI too was a fan of the previous version of this app. Screen design aside, I feel uneasy storing all my medical information in their cloud (if Experion can be hacked, their cloud would be child’s play) ! I see no reason readings can’t be stored locally and reported from there. I also dislike the idea of “socializing” my health status. The apps functionality for doing that is completely unnecessary. With the previous version I liked being able to log my activity/exercise “category” free form. My exercise activities don’t fit in their discrete list of categories so I have no accurate way to log them..Nightfall CenturionVersion: 5.130

Sorry, but it does too much.I’m leaving Glucose Buddy because it has become a hovering nanny that needs to be paid to leave me alone to simply record my blood sugar. I brought my levels down for two years, but an illness and steroids shot it back up. I need to track for at least a month - just glucose, not food, exercise, contact friends, post on social media - and this hovering/selfie-ad infested app just doesn’t do it. If a nanny is needed, this app will fill the bill and for just a few dollars a month all the things I don’t need/want are available..BlickTXVersion: 5.142

Paid CanadianI paid for this app but it doesn’t recognize my Canadian Dexcom account. 1 star because I have to, until you change this..RoamingGnome1980Version: 5.292

Works well when it actually works, lots of syncing trouble with DexcomTerrible tech support (mailbox full) and no real troubleshooting guide.WillesedenVersion: 5.344

Tons of adsThe app is unusable there are so many ads.AM XenoVersion: 5.344

Horrible AppDoesn’t work as expected. Won’t connect to Dexcom outside US and sync with Apple Health is spotty at best. Not recommended..Cable8Version: 5.344

S.NamethHow do I cancel this app??.TickertesterVersion: 5.188

Pas un bon achat!Français partiel seulement, recherches des valeurs nutritives des repas laborieuses..ClaudedaVersion: 5.188

BewareThis company is among those cited whose apps habitually send your private information to Facebook without your knowledge..Kr38tvVersion: 5.188

Was a Greap App. This update is garbage.I've used GB for almost 10 years. The graph version was the best. This latest version is useless. I don't have any use for an "average" from my one touch meter with no ability to explain a high or low reading. Change it or I will have to get a different app that meets my needs..Slurpy43Version: 5.168

This App is terrible!This App is terrible!.Trooper1040Version: 5.168

DO NOT UPDATE!ALL comments to latest version are negative. The old version was great, this new version is not good Why don't you allow to go back to the one everyone liked?.CvcbyVersion: 5.134

New version is too pushyThe new version wants always access to your location, cell data, pedometer, etc with no option to disable any of the intrusive BS. I get what the devs are going for with a one stop shop blood glucose, food, activity, etc, app, but i don’t want anything but a glucose tracker without your data mining junk..WhipbullVersion: 5.128

Let me sign inNot letting me sign in is not funny, a person doesn’t sign in with there screen name on the webpage, they sign in with their email address and it’s asking for my sign in name On the app.HpblairVersion: 5.124

Terrible!First, you’re a hostage. Cannot email your own medical records without paying for the privilege. Second, the interface is terrible. There are things scattered all over the screen seemingly at randomness. No sense to it, no flow. I thought the graphs in the old version were pretty lame. But now they are certifiably useless. Maybe if I paid the ransom they’d be of some use? Third, you’d better love pop up ads. This thing is full of them. Fourth, know any diabetics with less than perfect eyesight? Those ones should avoid this mess. Tiny font, minimal contrast. So unless you want to spend and keep spending I’d suggest you look elsewhere! This one is a ripoff..Get Real EhVersion: 5.124

Poor updateI have used the previous version of this app for over a year and found the interface easy to use. I would rate it a solid 4. Then someone in their infinite wisdom decided to overhaul the whole program. What a mistake. The new interface is difficult to use and traps you in the add that tries to push you into buying the upgrade. Backing out is not easy.looking for a new app now. If they wanted to bring out a new app they should have done so and left the original alone..Hawk OneVersion: 5.122

Too expensive to remove adsI fell in love with app shortly after I was diagnosed as type 1. I bought the full version for 2.19$ to remove the ads and be able to email records to my doctor, and it's been great up until this recent update. Now the ads are back, and if I wanted to remove the ads and be able to email my current records through the app, I have to spend around 80$/year. In my eyes, it's not worth that kind of money just to have an app to put your glucose, and insulin records..Newmoon WinterVersion: 5.120

Nov 19 09 upgrade is awfulThis was a great application until today when it was "improved" First off the start up in the Harbour! I don't want a harbour, I want the app to start in the logs where it always did. When I have blood dripping off my finger I don't want to grope the iPod for the right window to enter my info. AcuCheck invasiveness is horrid too. I agree with others who say that the info should be on the iPod not on the web. I want to control where/how my information is, not at the disposal of hackers or (what an idea!) at the disposal of some health insurance company. The log is also much harder to read than it used to be. All in all, if there was a way to give this new, 'improved', application no stars at all I'd go along with that. I wish I had never updated this one. It's truly awful!.AprilmbVersion: 0

Glucose Buddy no longer compatible with iOSI installed this app because it's one of the few that shows Canadian BG readings not just American. But in recent months I'm getting error messages from Apple saying the app is slowing down my iPhone and is no longer compatible with the latest version of iOS. The developer has made no efforts to update Glucose Buddy to ensure it's compatible with iOS. Guess you don't care about your app being used by Apple clients? 😡.SailorSoapboxVersion: 3.7.0

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