MapQuest GPS Navigation & Maps Customer Service

This app needs a few more features to make me leave Apple behind. The ads are frustrating but it’s ok. The map has to be integrated with Apple Watch apps so that there is something tactile happening to alert us to exits or turns. The app has to be able to pop up on the phone when exits and turns are about to happen. I turned my screen off after opening Mapquest to navigate and it never opened once on my drive. If I’m on a phone call, the app has to have a notification that drops in to advise of upcoming information. Whether it’s an exit, turn or speed check. We also need to provide feedback. Accidents, debris and speed checks! So make the app work in those ways, and I will delete Apple Maps! I’m here for it. And I’d even pay a one time fee to use it, but I won’t pay monthly for gps. I’m keeping Mapquest for another month or so! Hopefully more people run to download it to give developers motivation. The app right now is really a 3.5, but I don’t want to rate a 3! Keep it up and keep going!!

I tried.. I really did I downloaded the waze app, spent and hour picking all my options for navigation but I just can't seem to get to a comfort level with waze.. I don't know if I just am resistant to change or if I'm just comfortable with MapQuest but I love this app.. I feel like it has updated to keep up with all the features of the newer apps and has a few upgrades that I love.. the mdot cameras option is absolutely brilliant.. I find myself putting in my destination looking for the closest camera and checking the almost (updates every 15 mins) live traffic cam so I can see what's ahead.. not just traffic but if I don't know where I'm goin I can see what roads I'm heading towards look like.. I love fhe layers and that I can put them in order per my priority level.. just everything... so ladies if ur looking for an app that gets u where ur goin giving u only the information u want along your route this is the best of the best.. your not straining to hear.. your music isn't being interrupted.. your not tapping your breaks looking around for whatever incident waze is warning u about if U r driving with someone and talking u r not interrupted every 30 seconds with reports about disabled cars on the shoulder.. about every stopped vehicle on the shoulder of the road.. I find it very stressful driving when u r constantly tryin to listen to the app give u information that isn't goin to affect your drive.. this is the best app to drive with hands down

Second#2Update: it’s great and easy to understand and use but seems like the developer just left it be! An update is a must otherwise everything else is great. Update: please update the app, it’s a great app and it’s disappointing if you just let it be… I love this app! Easy to use and many features it offers like the layouts and re-route, and gives you few options to pick from the beginning And Many more:) I pick this over waze or google map unless I get in trouble Just one thing to mention and for first time it gave me a little trouble was: the final destination was close to highway (28 North in VA) and in the highway stopped by saying I’m arrived and location is on the right! instead of take me from different road and take me to the address where I could park! Sorry it’s hard to explain but I think you got what happened. So if there is any way to fix it to take the user closer to the address would be great so I don’t have to stop in the highway where I could see the building but not a great place to leave my car lol But thanks a lot for making this great app available for us:)

I can use my fingers to pinch and move the map around in circles, side ways etc like Apple Maps that’s in my iPhone. Google maps is difficult to do any of those finger gestures which is a pain when you are driving in the moment. Plus Apple Maps is a pain because it automatically switches routes on you as you drive further into your 1st route that you picked and it’s stressful! When I’m driving I know that I picked route #1 option and refused route 2 or 3 for reasons but Apple Maps will automatically switch the route even when you are trying to exit off or onto a freeway or major intersection which is dangerous!!! It never used to be like that. I can’t stand google maps on my iPhone. Google maps does better on a laptop for research if you’re looking into greater details for research of cities, driving distance, businesses in the area or trying to google drive in their map system to see what an area looks like virtually to plan your move or road trip in general. All in all, gonna try to use Mapquest in my car while driving more often than Apple Maps.

I have used MapQuest for years especially when I drive to New England every year. Never, ever had an issue. Hands down the best deicing app. But … this recent update is driving me crazy. First, I lost my ability to have the voice go through my KIA speakers. Had KIA check it out and nothing on their end is the issue. Called a Verizon and they can’t find a reason on their end. I need the speaker access when driving through noisy cities. Secondly, the new narration is so bad. Instead of saying 192nd Street the narrator is reading the letter so 192 N D ST? Whaaa??? Also, now it does things like tell you to take a right on the next streets instead of street. Grammar, dictation and accurate verbiage are critically important. Thirdly, I do no like the instruction for which lane to get into. It is confusing the way it is done. I now HAVE to check the map to make sure I am suppose to turn not just be in the right lane. And some times it tells me to move over and it’s wrong. I think deleting this new instruction and going back to how it was in the maps is a much better and safe process. Lastly, I wish it would allow me to save my direct routes. I don’t always want the shortest route but the usually the easiest, most direct route. If I could save my routes that would be nice. I absolutely love the 3 route choices, mileage (amazing how many areas don’t post mileage for long stretches) and the accuracy of the routes. Thanks for a great app. Hope the voice through car speaker can be restored soon.

I like MapQuest better than the system in my car or Google maps because it gives me the option of 2 to 3 different routes to take. I can then see which route has the least traffic and select that one. The others only default to the one option and you get what you get. Today I was coming home from Santa Fe Springs California to Ventura California. And The route that I chose had me go through the five freeway. However at a certain section when I had the option to choose the 101 or the five freeway it had me take the 101. I noticed that the 5 was at a dead stop at the intersection. All the 101 flowed. And then it had me take the next offramp and I was on city streets. I was a little confused but I thought I would go with it to see what happened. And what it did was it took me through non-congested city streets back onto the five freeway via the 110 freeway which eliminated me from having to be stuck in bumper to bumper traffic for quite a distance. That I thought was a winner!

I used a different app for a while and got sick of constantly taking the long way around, which is the only directions it seemed to give. This app “so far, so good” I believe In my opinion that it is the most “updated” app for current directions. This app even had the name of a brand new road to a housing development that there was only one home built so far. After updating both my Tom Tom and other app, neither one had the name of the road posted; actually one of them didn’t even show that there was a new road made, as this once was woods. Along with directions for driving, they also supply excellent routes for walking to your destination. I know this is long and detailed but when u are lost in an area “with no road names,” scared, and now need gas from driving in circles, finding this app with correct directions home was priceless. If one person reads the whole thing and they never go through that, it is worth the write.

Mapquest has always rated extremely high in my opinion… until today!! I went to Indiana. They have so many areas of road construction, I can’t really blame Mapquest But I was directed to take roads that turned out to be closed to through traffic. I can’t tell you how many times that happened from Kokomo, IN to Lafayette, IN. I ended up on gravel roads- really new gravel roads. I was afraid someone would fly by me and break my windshield. Then I got into a place where a road closure even confused my App! She repeated the same instructions she’d already given! Then it said something went wrong. Then nothing worked and I didn’t have a map App any longer. I ended up going miles further than I should have. Of course I have the Toyota that is so complicated. Sometimes I don’t get a voice so I have to hold the phone to my ear and drive one-handed. I understand to get that fixed I can look at spending over a grand!

I’ve been using MapQuest since before apps existed. When they created their app, I didn’t hesitate and it has never, ever let me down. If I stop somewhere unexpectedly, it recalculates quickly so that I can get back on track in moments. That I can turn it on for long trips and play it through my car speakers without shutting my music off helps too. It simply pauses my music and says what it needs to say. I have absolutely never had a problem with MapQuest service. I recommend it to others and I even use it to help people who are from out of town to figure out how to get where they need to go! Being able to adjust some of the settings is amazing as well! I get to avoid most toll roads, and if I choose to avoid highways completely it can locate which route will work best for me that way as well. This app, and the paper copies before it, have taken me all over the country. I won’t even consider using another service!

I’m a letter carrier, in December we have to deliver so many parcels and I was very new at this job so don’t know much about 100’s of street and my truck was full of parcels to deliver, so I gave a shot to use Mapquest because it tell me which side houses are are on street, then I figured the BEST part of this app which is it let me put 25 addresses at the same time which made my life so easy and I can see which one comes first and then I start arranging them in order in app and in my truck, one more thing I wish this app would do is let me put around 100 address at the same time and after I put all the address it should arrange all the address accordingly street wise like which street is close by will come first and which one is far it will go last and that will save my more time , because right now that part I have to do manually. I hope they will do this in feature, over all its best for me. I love it, it my work buddy. Thanks guys. Keep it up.

I recently downloaded this app only last night , so I’m going to wait a little to rate . And will be back to write a more extensive review However I did want to mention that I used the app for my morning commute to work just to see how it operates . The app really has everything you need , though I think the navigators voice could use an update as it sounds a little too robotic . I was happy to not be disappointed 🎶 . I’ve been trying other gps apps to get away from IOS due to its lack of dependability. I tried Waze yesterday morning and it wanted to take me some wonky way to work . This morning however , though my route was not all together my usual route , your app took me a way I hadn’t thought of before avoiding several stop lights , adding no extra time to my morning commute . I do a lot of driving for work , and I will be giving this app a work out today .

Much better than using google maps! Used to use mapquest back in the day before google came out and I’m sooo happy this site developed an app to use!! Recently moved to Texas from CA and have been using this for traveling around the cities! Functions much better and it’s much more reliable when I’ve got no time to deal with google glitching out on me and especially the times it tells me I’m located in a city that’s 400 miles away...wow talk about a big glitch! Have mentioned this to my husband and he has enjoyed using this. He agrees it’s much more reliable! I wish there was a way to have your phone default to Mapquest for directions rather than google maps for the iPhone. Thanks mapquest for making our lives much easier!! And also love how it’s updated with traffic alerts and businesses closed too. Google would take you to the wrong location at times...pretty frustrating!!

I have used Mapquest for several years while I was living in Northern California and now in the Chicagoland area. I even used it for my trip from California to Illinois. I like that you are told when and where to turn enough time ahead of the turn. Other apps I’ve used tell you at the last minute to make your turn. The map also shows an arrow indicating which direction you will be moving in for a turn or fork in the road. Another thing I really like is if for some reason I take a different street Mapquest will recalculate based on my new location and plan the new course. I can find destinations based on addresses and on the name of the destination e.g. a hospital, movie theater, restaurant, closest Starbucks (very important to me :)). If you’re looking for a GPS app that will get you where you want to go pick Mapquest.

I downloaded this app a few years ago, and quite honestly (and I apologize developers) it wasn’t junk, but I wouldn’t trust it to drive down the street. Many addresses would not show up, the map would change directions in the middle of turns, and things like that. However, I’m happy to report that this version works better to me than Apple Maps, and Google maps. I like how the map flows, and I like the information that it provides. I don’t know how often it updates new roads, because we’ve had a new road open through our housing area about a year ago. But it’s OK, I can live with little small things. All in all, I would really recommend this GPS mapping system, and glad to know they worked out a lot of bugs. Remember developers (and this is very important), “if it’s not broke, don’t fix it!”👍

Although I’m extremely technologically deficient I have found MapQuest more user friendly. We are on an extended trip at a very unusual time but I felt the need to see family. That meant Austin, Texas to Hartland, Michigan for a week, moving on to Ann Arbor, MI. for some 10 more days and now the trip home. Kind of anyway. I had always wanted to go to Shipshewana so off we went-then due to some predicted rough weather instead of going a tad East and headed South toward TN- we took a northwest turn and landed in the Wisconsin Dells for a couple days. We’re headed West this morning. All that to say I’ve had better luck finding needed stops for gas, food and lodging on MapQuest. I know I probably could use it to review different routes without deleting them so I could compare but I haven’t figured that out yet. I’m responsible for “navigating” and I will continue to use this application!

I sometimes have to travel for medical appointments, for my veteran care. I want to say I don’t like traveling alone, but I had a very important meeting I could not miss! I used the Map Quest app it was spot on! I made my appointment with time to spare! Not one hiccup! Map Quest was or maybe still is online? Around 2002+, I for one could map out a destination and print out directions with complete accuracy. Map Quest got me to Oklahoma and back! I have used Map Quest so much in the past I have complete confidence in their ability to find my destination! BONUS: I even had a better route to take to my appointment! I was given a map in my packet to find the location.🫤! Thanks Map Quest! Your navigation took me a much safer route, and I appreciate your support to keep us safer!

Wow I’m impressed. I worked for MapQuest in the 90s when we were a startup from GeoSystems. I’m long gone now, but after stumbling onto an article about what happen to MapQuest, I decided to download the app for iPhone. Fantastic product. The partnership with towing vehicles is great. Love seeing all the old travel data stops available to turn on and off. Imagery!!!! OMG they finally got Imagery! I firmly believe that missing layer is what let google supersede the house hold name of MapQuest. The traffic camera is another great option. I miss the company, people, and now I at least have a product I can use again and be proud to tell others about. I’d love to see you partner with GasBuddy to post fuel pricing next to the gas stations. That’s my only update request. Great work!! Great product! Welcome back MapQuest! Tim O

I use this app almost exclusively, when I need to find a location. My biggest issue is being taken on the least direct way...a/k/a the “scenic route.” TODAY, I knew where I wanted to go, but MapQuest took me a different direction. I wasn’t concerned about getting lost, etc. I thought the app may be showing me a shortcut. NOT! I drove (busy) local backroads and was 10 minutes late getting to my destination! Yesterday, my destination was 1/2 mile + from where the app stated it was! This has happened quite a number of times, over the last few years. Sometimes, the address is shown on the opposite side of the road. ALSO I don’t like the feature of double lines, when I’m close to arrival. I usually end up re-entering the addresses. I’m not always able to pull over to do this. Please change this, so the app will indicate exact mileage. Thanks

I downloaded this purely out of curiosity and nostalgia, but ended up being happily surprised with the ease of use and the functionality that the MapQuest app provides. Obviously, this app isn’t as refined as Apple Maps, Google Maps, or Waze but I would argue that this app can hold its own against all three of those without much issue. I also like the layers functionality where you can pick and choose different location types to add to your map to make them viewable. All in all I would definitely recommend this app to anyone thinking about trying it out, but keep in mind what I mentioned earlier about it not being as refined, don’t expect a MapQuest themed Google Maps app - that’s definitely not what this is, it’s its own thing and IMO it’s pretty neat!

My job requires me to travel to different facilities and conduct inspections to make sure they are producing safe, healthy, food products. A *LOT* of these facilities are small facilities in very remote locations. (I'm talking towns so small they only have a four way stop instead of a traffic light.) A lot of apps will only get you to the city or somewhat near your destination and then seem to expect you to figure out the rest of the way. (I promise you that I'm not exaggerating this.) Dear other apps, i will NOT be able to pick up from the void you left me in. I have the poorest sense of direction ever, so it's not gonna happen. I have to have a reliable GPS map. This app is fantastic!!! It's free and reliable and it keeps working in areas that have poor cell reception. When I travel to large cities it will quickly offer me an alternative route to save time. I love that this app will post the speed limits. Some of the places I travel seem to have speed limit signs posted only once every zillion miles, so you have no idea if the last speed limit sign is still in affect or not. Another minor thing that I love about this app is that since I drive a lot I listen to Audible recorded books. When I'm listening to audible and this app, Audible pauses my book until this app is finished speaking. I used to have to stop and rewind my book because other apps used to talk over Audible and cause me to miss parts of the book. The reason I gave it 4 stars instead of 5 is because I've found minor errors along the way with street names (mainly in the smaller towns) and every once in awhile it will tell me to drive up the street a half mile or so then make a u-turn when there is no need for a u-turn. Overall, I recommend this app.

...Until my son, daughter-in-law and grandkids were headed to the Oakland Airport very early this morning. My own car has a navigation system and so I’m spoiled. But we took my son’s travel-packed car; a 10 year old Honda CRV (great car), with no navigation system. I loaded the Mapquest app this morning as he drove to the airport for the first time from the North Bay. We were there in no time. Then, the ride back was a breeze after I dropped them off. I was a little nervous about driving back by myself from the airport, but Mapquest delivered! I was back home in the North Bay, safe and sound in about 35 minutes! Amazing! Thank you, Mapquest! I’m senior citizen who is fairly tech-savvy for my age group, but let me tell you...this app is so user friendly, anyone can use it! Thank you! ❤️

I like this App so much. It saved my life after I moved to a new city. I never got lost. The audio warned me at just the right time if I had to turn but if I wanted to know before the audio started I could just look down at the map and up top it shows me whether I will be going right or left soon. One thing I just used it for that gave me great piece of mind is that I hired a pet sitter to stay overnight with my cats and dog. I had never used her and had no neighbors to ask if her car was in the driveway. I went to the satellite view and saw my car and her car in the driveway. It was a little blurry because I was homing on so much. But it was definitely her car and mine in the driveway so now I know she isn’t just feeding them and bolting. Thanks so much for a great app!

What I think I like best about MapQuest is that in addition to verbal directions you can ALSO see the directions WRITTEN OUT! I MUCH prefer following written directions and now I don't have to write them on a notepad to follow! This app is simple, easy to use and I've never had MapQuest directions (I've been using them for years) take me to the wrong place. I appreciate the accuracy of the listed directions and the fact that they utilize LANDMARKS because when I give or receive directions I ALWAYS seek to give or get info about landmarks - turn left at the car wash or bear right at the fork in the road near the Texaco or some such. I feel confident using MapQuest to find my way around new areas. Thank you, MapQuest!

I have used Mapquest for several years now, and it is so quick and precise. I got sucked into a pre-programmed Google search and struggled with it far too long round and round, not giving me what i needed. So got out of that and used my Mapquest app. Within seconds i had th info i needed. Truly a wonderful app! Above is a rating from several yrs sgo, i never finished, so i will now. Some of the streamlined, bare bones graphics are gone now, for those of us with dyslexic difficulties, it adds confusion. I especially miss the ability to have a set of printed instructions, which i cud ck out to give me a familiar pic of my destination. Many times, I didn’t have to look at it again. I cud also give this to a passenger to keep me on track when going further distances. After im in my car theres nothing better than hooking up to the animated instruction, although too many times there are still instructions which take one way out of the way getting started, instead of the path of least resistance. All in all, i much prefer this app over Google, with all that plethora of topical photo confusion! In a world of TMI, this just serves to add more junk to sort out.

We will be going on a trip to a city far from our home. We will be staying at a central location and visiting a number of other locations. Mapquest has been a huge help in scheduling us visiting all these secondary locations and finding the distance between them. The program saves each address so it is not necessary to continue to enter any address more than once. It also should be a help at anytime a person does know where he/she is but wants to know how far it is to a certain address as it has the word “current” which locates where you are. NOW, just hope the GPS is accurate and doesn’t say “we have arrived” when we haven’t like some GPS systems do. I shall return here if I have problems!!

I am now completely fearless driving in totally unknown places with this app. I do glance at it, as well as listen, so I hear the immediate directions and can also see the (right/left) upcoming turn so as to be in the correct lane. I find it amazingly accurate. Twice now it’s re-routed me so I can avoid traffic jams. That’s seriously golden. It works in rural area as well... in the middle of nowhere it found a cut-through dirt road that got me over to another state highway without having to drive miles around... it just cut through and I knew to trust it although it looked wrong. Shortly I was there. Had I driven around it would have taken much longer. I cannot think of any real improvement unless it can drive my car 🚗!

Got tired of Apple telling me how to go to a place. Their way or the highway. Wish I could remove it from my phone. Switched to Waze but found it too caricaturish. Used Google maps for many years and they have improved it greatly. However sometimes it gives me wrong directions🤪 Mapquest has been around for a very long time. First time I used It was back in the early 2,000s and got paper directions. Never got lost. Last summer I found them once again. I fell in love with their satellite mode. Haven’t turned back to anyone else. Spot on all the time. It’s always giving me choices of routes. I love them and highly recommended them.

Before smartphones were invented me and my family have always used and trusted MapQuest to get us to our destination. When me and my mom got smartphones we tried Google Maps. It sucked! It’s was always either getting us lost and/or taking us the long way! When I discovered that MapQuest had an app not only did it bring back memories, but I also thought this would be way better and trustworthy. What makes this app even better is it gives you the option(s) to avoid certain routes like tolls, highways, unpaved roads, etc. It’s like some say, “Never mess with a working formula” and I/we have always trusted MapQuest. My only disappointment is not discovering it much, much sooner.

I’ve gotten rid of my Apple and my Google maps and will be using MapQuest from here on out. Not only are they accurate, but they have not changed for political motives. This is crucial being that Maps need to be consistently universal for navigation, aeronautics, and aviation. Changing maps, on the request of one person. Is not only inaccurate but can be misleading for those seeking directions. In addition, MapQuest answers feedback quickly, whereas with the other two companies have shut off feedback functions unwilling to listen to their customers. Thank you MapQuest for being the OG and the best.

Easy to use when you come around to get used to it. Love the fact it names the streets as you go along. It helps you keep your eyes on the road. Safer to use than others that need for us to keep on staring at the map. Tells us how many feet also .In fact, great app!! Finds your car in a glimpse!!!

Simple, easy to use.

If I want to get there in a snap I use this app. It’s the best.

Not caught up in self important nationalistic make-believe. Thanks!

I didn’t realize you still were out there. Stay real and I will subscribe!

I appreciate an app that continues to call the Gulf of Mexico the Gulf of Mexico.

This app work great but don’t have option for multiple stop at every stop has total miles shows there. Thanks

Works alright but when searching for gas it didn’t show some gas stations and showed gas stations that no longer exist. Also listed fuel distribution plants as gas stations. Otherwise works just great! Kinda sick of using google products.

Excellent app. Easy to use.

Google earth and Google maps needs updating as maps shows no homes or streets built yet Where my sister bought home 4 years ago This one has my sister new home on map fir me to find Please add photos of streets and homes too to this Map-quest

Love the speed and accuracy👍😘

Love this app. So easy to use. Highly recommend

I love to use it. It’s accurate in turning road lane. Excellent and very useful in my trip planning destinations. I would like to tell it to my friends.

Best app ever! Keep up the good work people.

Thank you so much for the assistance. Couldn’t have done it without you. Accurate with instructions to a “T”.

Knowledgeable, Honest easy access. My wife and I have had work done here on each of our cars.always good service- Stephen Hockey

Great app. Gets me to where I want to go! Very accurate and it’s just really nice to have a really good alternative to google.

Excellent! I have used it for travelling in our RV for several years and it is very user friendly.

Better than Google maps and iPhone maps app! I love how you can optimize your routes

I loved it. Friendly user app for someone like me who is not good in finding direction this app was very helpful to me. Compares to other app I have used this would take you to your destination you want to go safe without being lost. I give it a 5 star.

Works amazing. Much easier than the others.

The search function often doesn’t work. When it does (rarely) it waits to tell you when you are within 100 feet of your turn that you are supposed to turn (by cutting across 2-4 lanes to then get into the proper turn lane… ridiculous. Street names have been replaced by turn right in 100 feet. So instead of focusing on the road and driving, you have to guesstimate what 100 Feet is because the app can’t be bothered to tell you the actual street name! Many street names are replaced with CR and a number as if anyone goes by the CR. Ridiculous. So instead of watching the road ahead, you are now forced to look for signs to tell you the CR. The map and instructions do not advance and so while driving, you have to manually advance it so you can have an accurate and up to date idea of where you are in your route. Dangerous distraction. Every time I go to get on I90 the directions never tell me which direction E or W, it always says it’s going to be on the left when both ramps are on the right. Mapquest is a vehicle accident waiting to happen! I’ve deleted, re-added this app several times and it still doesn’t work properly. It’s gotten so bad that at times I just use google maps or another app so I can actually get to where I’m going safely. If there was less that one star review, that would be my review of Mapquest. Years ago it actually worked well. Now it’s a danger to use and drive.

While Mapquest rescued me from Siri’s outrageous blunder, it got the destination wrong too. All the while, since I was so happy Mapquest got me on the right track, I did start wondering why this road, that road, etc. it finally hit me something was very wrong. I manually entered my destination in WV. I pulled off the road and tried to communicate like you can with Siri but couldn’t. While going through the app looking for a way, my jaw dropped. I was on my way to a destination two hours from me. I looked to see Joe much further home is and it’s an hour. This nightmare started with Siri at 1:00 yesterday. I never made it to my dr until 6pm well after everyone went home because she gave me the scenic route. Then coming home I didn’t recognize so many places but she does take different routes a lot. Before I knew it, I’d been driving home for four hours in a two hour trip. I asked Siri how much longer to get home. One and a half hour. Well as I said, sort of the same thing happened with Mapquest and before I realized it, I found I had an extra hour before I would finally get home. 1pm yesterday and I’m writing this review on the spot I figured Mapquest out. (One hour from home) it is now 5:45 am. I haven’t been this angry in ages.

The good part was that while traveling there were several accidents that google maps told us would cause significant delays, but couldn’t/didn’t give us any alternative routes. Neither did Apple maps. Mapquest gave us the alternative and even alternatives to that route when it started getting backed up. Neither G nor A gave additional alternatives even once knowing we were on a different road. The bad part is that the available map size was notably smaller than the others, jumped around more, took longer to get the info, and often the names of roads on the map were too small to read easily, and when the map was expanded the street name often disappeared rather than getting larger and more readable. I find it easier to follow a map, especially if I’m navigating for another driver, rather than following verbal directions that assume you can estimate distances at 50-60 mph. All 3 of the map apps seem to want to jump to that too easily. I don’t know which did it the most, but I did find that with MQ it was difficult to get back to the map without deleting and then putting the destination back in and then at times it wouldn’t/couldn’t connect easily despite having service.

I live in a small town. There is one Street with the right direction on and our Street with the wrong direction on it. When you travel north on a road, and it is call North Street ( any name will do.) And when you get to the next town , you will be on the south side of town but our Street is call north , than when you continue to drive north you come to the north side of town but it is call south. I have reported this problem but I was told it can take six months to fix the problem. I am so glad that my mail and packages still gets delivered to my house , because I still use South on my address. But I have had some business, say that I gave them the wrong address. I have to say where is the sun , what time is it, so which way is north, also do you have a compass on your phone. But do you know that people think map quest can not be wrong. So it takes time to get the business to think about it. But we have had to get things delivered a couple of days later because of this. And if people try to find our house at night, I have to give them land marks to look for. Then they can see that this places are also in the wrong place on map quest. This has been these way for years now.

I’m an avid Mapquest user because I’m always having to go to different meeting sites for work and rely on this app because I’m always in an unfamiliar area. I trust Mapquest because it has kept me on the right track and on time. However, this last time I had to change my route because of construction and the Mapquest map was not keeping up with the voice so therefore I couldn’t ahead of time be in the lane I needed to be in to be able to make my next turn. Usually I can glance at the map to prepare to get over because of heavy rush hour traffic and can’t safely make those last minute lane switches to turn on time. On top of that the voice tells me to turn when I’m almost past the street I’m supposed to be turning on. This turned a 50 minute drive into an hour and a half drive and almost made me late for a very important meeting. Fortunately I gave myself extra time hoping to get there earlier. I’m a Verizon iPhone 6s Plus user. Not sure what’s going on with Mapquest. Hopefully you all get it back on track. This most recent update is not working properly.

I really like the new MapQuest app, but it definitely needs some big improvements! You should make it more interactive—like a game—where every location you visit helps you unlock new characters and earn points. Visiting certain places multiple times, like your favorite restaurants or coffee spots, could work like a “Monopoly” system where repeat visits give you even more points. Those points could then be used like rewards or stars to unlock free stuff, discounts, or perks at the places you go to most. Also, the voice navigation could use an upgrade—it sounds too robotic, kind of like Siri or Google. It’d be awesome if you added more natural and realistic voice options. And adding a built-in AI assistant that helps users avoid traffic, find the fastest routes, or get driving tips would be a total game-changer. MapQuest used to be my go-to back in the day. Let’s bring it back and change the way people drive again!

I gave the app a great review a year or so ago, which is below. But what’s the deal with Mapquest, I put in an address that I’ve used before and it sends me an ‘error’ message and says to try again. I tried different addresses and it gives me this error every time?? It’s very aggravating it does nothing but spin as if it’s loading info but will only drain the life out of your phone instead. Please tell me you’re addressing this issue, I didn’t realize how much I relied on Mapquest until I couldn’t get it to load directions. I started using Mapquest over 5 years ago after Google maps took us to a vacant pasture for our daughters out of state track meet. I downloaded Mapquest immediately to put us in the right place. Our daughter ran collegiate level with us following her across many states, from Illinois to Florida. Mapquest has never led my husband and I astray. I won’t use any other mapping service. I love that it gives you alternative routes when possible. Thank you, Mapquest!

Years ago, my friend recommended mapquest since I hated google. I never really paid attention but I always had to search for the exact name or address in order for the app to show me the address or else I would get some random results in other states. No issue. I kept doing it. I recently went back to using google maps again, and I alternate between them. Mapquest mainly for residential addresses. I started getting used to google and how easy is for me to find the location even with variation of name. I recently submitted a help request ticket with mapquest. Someone by the name of Francisco scolded me on how I should enter the name correctly. That was the whole point of my ticket, having to enter It exactly as it is in order for the app to find it. What if you have an elderly or someone with any type of disability that it’s unable to write or hear the EXACT ADDRESS OF NAME OF BUSINESS? I rather stick with google maps after this. People make mistakes or can’t write done the names exactly as they are. I was expecting the app to be more like google maps but I guess not.

I downloaded MapQuest just to see how the mobile app was. Needless to say I hadn’t used mapquest in years dating back to when directions would needed to be printed on paper. As the years went by, technology evolved pacing way for Garmin and then iOS apps like Google Maps and Waze for navigation. The mapquest interface is pretty interesting. I do love the way I am able to search for points of interest. This is much better on mapquest than say waze. The speed limits are also handy but mapquest is missing some critical features it’s competitors have. For one there is no lane guidance. In addition, the stock voice that comes with the app is hideous. It is so bad that I prefer the old Garmin voice to it. Jane on Waze and the default Google Maps voice or Siri on Apple Maps is much better. Overall, I think it’s a cool niche app but unless you absolutely despise Google and it’s services, Waze and Google Maps are MUCH better options.

I am already finding as I just created an account then switched to the app, that in order to save maps (directions I need to access in a very speedy many after work tomorrow), that I must FIRST do so on a desktop computer (WHATTT??), then I will be allowed to save maps & directions on the mobile app after doing so!!! What is the point of a mobile app then? How many of us have desktop computers these days anyway? I’m already annoyed about the way this app works. Idk why Google maps (though I’m NOT a fan of google) only allows you to pinch in a location to get to from your current location. If you’re needing to have a location to get to from say, work…. but aren’t at work at the moment, it doesn’t allow you to find directions. Only type in one address and will get you there from where you’re at, at the time. Really dumb.

The first time I used MapQuest it took me out of the way and thru neighborhoods right left etc. I wondered if it was sponsored by gas companies or something. Today we left my house it took me to 213 and then it lost its mind. It took me across 205 then take a left and get on 205 then take exit 9 to McLaughlin take a left go a number of tenths to on ramp to 205 to the left. Go straight on 205. The very first off ramp is to 213 where we started! You can get on 205 in the correct direction from 205. So we made a circle and wasted both time and gas to go in the correct direction. The way home was worse. Put me on Stark it goes 205 but the app wanted me to take a left into a neighborhood. Then it took me to another neighborhood street and then take a right on Division and then a left on to 205. This app takes you way out of the way into neighborhoods instead of taking major roads and does not take the most direct route.

I didn’t want to rare this app with stars because I just got it. But there’s no alternative, to leave feedback you have to give a star rating. I downloaded the app because I wanted to check on future traveling options from a location to another location other than where I am right now. Period. But The app will not let me put in two places other than where I am. One of my choices on this app has to be my current location and since I’m trying to find directions to and from places other than where I am it won’t work. A message comes up demanding to know my current location and freezes the app until I allow location services. there is no way of overriding the current location thing. The online page will let me do that without current location. This app may or may not work for me.

MapQuest has been my go to map app for over a decade. Once a route was mapped, I used to be able to zoom in around the destination to view the exit I would get off on and/or use the layers to find restaurants around the destination. About 6 months ago, the ability to zoom in on the destination went away. As soon as you start zooming or drag away from your starting point, it revolts and snaps you back to the starting point. I have been in touch with their Tech Support numerous times, sent them screen recordings of what is happening and each time they come back with "it's supposed to snap back to the starting point"…if I hadn't been using it for 10+ years and didn't realize how useless it is to me now, I wouldn't be complaining. I've tried Google maps and I just don't see the same features. I see that someone else recently posted a review here about the same issue so I know it’s not just me…

I kept getting messages to install the update even after I did. What update? The app still functions EXACTLY the same. Voice guidance only works 1% of the time. What I do like is that it offers several alternative routes to choose from. However, it takes too long to tell you step by step directions which often causes me to miss turns and exits. Pauses A LOT which means i sometimes drive quite a while before I realize it’s stuck on the last direction and I’ve missed an exit or turn because it hasn’t updated on the screen yet. There’s so much that needs to be fixed with this app. Is it made to work with iPhones??? If the things I’m talking about could be fixed I’d choose this app over Apple Maps and Google but as for now I have to run one of them in the background while using this one because Mapquest is so unreliable.

I am very disappointed in Regency Car wash!! A section on my back bumper was damaged by the wash. When I brought it to the manager on site attention she referred me to a general manager. When I spoke with this GM “Jose Nestali” he was very rude with no customer service skills. He demanded that I send pictures of the damage, which I did. He said he would call me back within an hour which he never did. I call him instead. He said that he had spoken to his boss and that they would not do anything about the damage. I asked if I could speak to his boss. He told me that he would text me his phone number, which he never did. After several days I called him again and again he said that he would text his boss number to me and again he did not, until I sent him a text indicating that I had consulted with an attorney. The people that run this car wash only cares about making money. They do not Care about their customers!! I rate Regency Car Wash a big fat zero.

I used to use this app all the time as it has some nice features. However, I have taken the time to report, via email, multiple times about poor navigation by this app in Seattle and providing clear details and maps to explain the problem. However, after 9 months of a key bridge in Seattle being closed (and alternate smaller lower bridge only being open to emergency vehicles and busses) this app continues to route me across this non-passable roadway without offering alternative routes. Developers of this app have even replied to my emails, thanking me for alerting them to this problem and promising to fix it, there is NO CHANGE! So...I give up. Clearly the developers do not care about routing accuracy. (In addition to this specific routing problem, the app is very slow to provide instructions to turn, and I’ve missed my exits several times because of this.) Too bad, because this could have been a great app, but I’m done!

This used to be my favorite GPS app…but since the update, I have to scroll to the end of my favorites list (swiping all the way left) to even try to add a new location to my list. But wait, don’t accidentally click outside of the favorites boundary or you have to start over! Since I have used the app for a long time, my favorites list is not short; so it becomes very time consuming and frustrating to have to scroll through every, single, time. The capabilities are not as user friendly as they used to be either. The app’s interface is also very touch sensitive. I’m just not a fan anymore. But luckily, I have deliberately not updated this app on my other device. So, I will hold on to the previous version until I’m forced to give it up. Then, I will have to find another app that can give me what Mapquest used to have. Very disappointing after using this app for years.

I have used Mapquest as my primary GPS for many years. It was originally free but at some point put auditory ads on during the route. But they offered an ad free version for a one time fee. I gladly paid to get rid of the ads. Now there are ads again - visual this time. They come up before I can enter my destination and even had a video pop up before it would load my directions. Happens I was in a hurry and I was SO FRUSTRATED! I e-mailed customer service and got a “sorry ads keep the app free” response. But remember - I paid for ad free. It wasn’t much and it was a one time fee many years ago. I offered to pay again or subscribe, but no way to get rid of the ads. So, sadly, I will get rid of Mapquest. I left 2 stars in recognition of the fact that it works well but took away 3 because it blocks my access with the ads.

I’ve been using MapQuest since the days of printing directions out on my computer to take with me. I don’t take a lot of road trips, but when I do, I’ve always appreciated MapQuest’s directions. Recently I opened the app to look up routes to a place I wanted to visit, and found out that now you literally can’t do anything in the app without watching a full-screen ad first. The banner advertising has never bothered me before, but since obtrusive and time-consuming full screen ads are the normal experience now I am deleting the app and will not return. Devs, don’t even bother responding to this asking me to try the new ad-free service; I’m not going to. Other apps that do the same thing as yours are free and don’t abuse their user base like this. There’s no reason for me to pay you to give me what someone else does (and what I’ve counted on from you for over 25 years) for free.

I would like to suggest a possibility that your application has perhaps not considered. Alternate routes. I tried to get the App to show me a route that I know I found before while using the app. Instead it just wanted to turn me around to the main street leading to my house. Where there was police presence and the tow truck pulling ahead of me to get to a wreck. I didn’t want that route. It was blocked. It might be useful in these situations to have a button to show alternate routes. I finally found a second way that I had also used before. But since I was following guidance I didn’t remember how to get there. I think this would be useful for people in semi rural areas with winding roads that want to reach a destination that is blocked. I thank you for your consideration.

I honestly do not understand how this app is still around. I tried using MapQuest thinking it might be a simple alternative, but it ended up being more frustrating than helpful. The directions felt outdated and took me on a route that made no sense, adding extra time to what should have been a quick drive. The whole app looks like it was made in the 1990s, and even the voice sounds like it came from that era too. The interface feels old, clunky, and not very user friendly compared to other navigation apps. On top of that, the app lagged and froze while I was trying to use it, which is the last thing you want when you are driving and relying on directions. There are too many better options out there that are faster, more accurate, and easier to use. I gave it a fair shot, but I will not be using MapQuest again.

I loved the old app. This one isn’t as easy to use. Bring back the simple version

It was actually better when you could adjust where you were going. I actually find it worse to use now but I guess you get what you pay for.

Update took away the only thing I was using the app for: distances between two locations that I am not currently at.

Monthly subscription required for ad free. So, so tired of subscription fees. I use a tablet (with gps/data when travelling) but screen designed for phone so it doesn’t fill screen. I like to see more of the area. Disappointing as I am trying to move away from Google. Will try something else.

This use to be a great app, why in the hell did you change it!!! It absolutely sucks balls, chang it back!! Very disappointed!!!bigfish12

If I could give less than one star for the new update I would. Looks like a pixel pushed 8 bit game. New update erased all my saved destinations and settings. And for some reason thinks I moved to the states since it changed to miles and feet. There seems to be no settings in the app to change such. I’ve used MapQuest for 30 years( back to old ibm days) and it’s a shame I have to find a new app to do the same job.

Trying to get off all things google, I chuckled when I saw this was still around. Downloaded and installed in Calgary, Alberta and it popped up in MPH. Could not locate neighbourhoods in Calgary.

They want you to pay for no ads…sorry going elsewhere

En anglais seulement et on ne peut pas fermer les directions audio.

Maybe Panama City isn’t large, or significant enough to show up in a Mapquest search, oddly.

Not sure how often you update your maps, and your sources. But, there a businesses in your data base, that are more than 5 Years old. Not helpful at all.

Why doesn’t it have a option to create an account it only says sign in

You would have sent me east, location is west of Leduc. Will not use your site in future!

Map does not show EV stations, major oversite

No destination search, auto zoom level, settings, on CarPlay interface.

Some good features but seriously lacks bus routes and times.

Couldn't find a way to put the app and directions voice in French.

I tried to get directions from Columbus OH to LaSalle On. It would not do it for me. It kept putting in my current location as a starting point instead of the location I wanted. And they want a nickname and won’t send it without one. But, it takes forever to find one that is not taken.

Great for planning a route BUT, when your route says (includes a closed road) it would be very helpful if the app would tell you which of the roads is closed. Also, it would be great that when you planned a route, it would actually save that route for use at a later time. You can, of course, save points along the way but you would still have to reconstruct the route if you wanted to use it. The one option that I love is that fact that you can put in to avoid unpaved roads. A boon for motorcycle riders everywhere.

Very frustrating to enter multiple stops and optimize them. I highly don’t suggest this app for any features that would standardly make MapQuest better than other GPS apps.

The very first address I put in to find was not in the results so I used their map to try to find it! At its proper location was a different road name entirely and I know this because it’s my own rental property location thats been there since 2007! Being a Realtor I cannot trust this app!!

Build a map on the account on a desktop, open your app on your phone. Doesn’t work. Send it to mobile, works in safari, asks you to open app???? Doesn’t work. The ONLY redeeming quality is that it allows more than 10 destinations in a route...... other than that.... garbage

At first Mapquest worked well but after 1 day it locked up on ipad, most annoying and unlike a Garmin gps you have to have an expensive data plan to be able to use Mapquest. Not worth it!!!

Can’t see the map

I have hardly used this app. Ads constantly displayed over the map. I reported a dozen or so in minutes. I dont find it soothing to scroll the tiny map under ads on my iphone, although likely is just as frustrating on a 60 inch screen. I can only hope mapquest is being paid a buck per ad by facebook. To me the future of this app staying on MY device is low.

Incomplete maps in rural areas. Could not set a trip with vias. Difficult to manipulate routes. Rudimentary at best

La mise à jour date de plusieurs années. Les bâtiments et le nom des rues ne sont plus les mêmes.

Can't find the directions listed. Map is nice but I also want signs to look for in advance. Don't want to stop in middle of 401 and stare at tiny screen to see if I'm at the exit.

Not very efficient