SiriusXM: Music, Sports & News Customer Service

SiriusXM: Music, Sports & News Positive Reviews

I am an OG…..It was Christmas in 2005 that I bought radio’s and Subscriptions for my brother and Dad for gifts. I had already bought mine and became a LIFETIME SUBSCRIBER, not knowing even if Sirius would make it? The BIG DAY, January 6, 2006 was coming, and I was ready……Sirius was in competition with XM, and Howard Stern was about to MAKE Sirius Satellite Radio THE PLACE TO LISTEN TO ANY AND ALL RADIO CONTENT! Since my original investment, I have continued to be a FAITHFUL AND HAPPY Listener, adding various radio’s and subscriptions along the way! I do wish that SiriusXM did have a package that was a little cheaper for all of us that made that Original blind leap……maybe even 7% less to anyone that signed at anytime during 2007 year, THE ARRIVAL OF HOWARD…….the man that FOREVER changed how we listen to the Radio! Regardless, I AM A LIFER, and after just spending 46 HOURS, 2,750 MILES…..leaving Lake Placid, NY, 1:30 PM Thursday, straight down to Tulle, Florida, hook up a Trailer @ 8:30 AM, and back on the Road @ 9:15 AM, and again only stopping for Fuel, arrived home @ 11:3O AM, yesterday, Saturday… SIRIUS WAS ON ALL 46 HOURS!!!! I can’t imagine making that trip with regular am/fm?????? Anyhow, here’s to another 17 years as a HAPPY CUSTOMER!!!! Thanks SiriusXM, MAC.Coach Mac 12Version: 6.6.0

The service itself is fine, the app is awful and horribly flawed.I listen to SiriusXM XM quite often on my phone while I'm working around the house. The app hasn't ever been great, but since this somewhat recent facelift, it's been almost unuseable. The station I frequent is Radio classics. The shows they play are available to replay for a period of time, then they go away. When I choose the station (which is hard to find due to the horrible layout of the homescreen), it shows nothing at the bottom where the "on demand" shows normally are. To get around this, I have to rewind the station at least 2 shows back to prove to the app that this station DID IN FACT have some amount of shows before the one playing live. After all that, the shows appear, but that works only around 2/3 of the time, the other 1/3 times it never shows them. The next problem i've encountered (actually the most recent), is that the app will crash every 2 to 5 minutes. This will happen when my phone is locked in my pocket with the app playing like normal. I have not changed any settings, and I don't have any other apps running at the same time. There is no reason this app should be so hard to use! All you need to have is a list with all the channels shown, with a function to search for a station, and the stations sorted by category, and then a "favorites list" and that's it! The only reason we are still paying for this, are the music stations my mother enjoys in her car, and the fact that the "in-vehicle" experience is actually great! The app is really the only problem I have with Sirius XM..BeatboxingboiVersion: 5.2.2

Very good app, but very spotty latelyI strongly recommend this app for anyone who has a subscription to Sirius XM. I’ve had my subscription for quite some time. The app is very user friendly, it’s easy to find my favorite channels, the amount of content is fantastic, I can download my favorite episodes of talk shows and get them on demand, which is what I rely on the most. However, recently the app has been extremely unresponsive. There would be days at a time when the app just won’t open, and is constantly in queue. Was t able to listen for a few days until Sunday morning. By Sunday afternoon, I was dealing with the same issue. Tried connecting to Wi-Fi? Still in queue. Tried using my own data? Still in queue. Uninstalled and reinstalled the app (multiple times)? Still in queue. I knew this app had this issue for a while, but it was seldom happening. Now, it’s happening all the time. It’s Monday night, and I haven’t been able to access it since Sunday morning! Very frustrating. I would have given this app 5 stars if it weren’t for the buggy issues of late. Hopefully Sirius XM can get this issue fixed..Jukebox980Version: 5.14.2

Streaming great music!SiriusXM sounds GREAT when you're streaming in MAXIMUM QUALITY whether you're streaming on your iPhone, iPod, iPad or any other Apple iOS or Microsoft Windows device. The only trouble being is that streaming in MAXIMUM QUALITY in your vehicle is what many people don't know how to do nor do I think they know that streaming in this quality exists; but I may be wrong completely on this statement because I've heard many streamers streaming SiriusXM in MAXIMUM QUALITY. Many people don't know how to set their subscription up in their vehicle to stream this way and that's why I think it is VERY IMPORTANT for car dealers to not only set up new subscriptions this way with these particular settings; but what they should also do is train and teach those buying a new car how to set up their new SiriusXM subscription settings this way so they know how to do it if they lose their newly made settings to their new SiriusXM subscription for some unforeseen reason and no one's there to help them set their SiriusXM subscription settings back up again the way they had it before they lost their greatly tuned settings..Μιχάλη ΚωσταντίνοςVersion: 6.3.2

Don’t get all channelsWhy can’t you guys just make the software to be able to transmit all stations on all XM radios for example I can get all stations on my phone and TV XM apps but on my 2015 Jeep Grand Cherokee and my home radio receiver with xm built in, I only get 2 of all(10-12) Latin stations you guys offer, so some of the stations I can only hear at home or on my cell phone. I know it can’t be that hard to pay some programmer to make that happen. Then u will have more of us that have this issue more happy, but I keep this XM subscription paid only cause I can get the best station I like in this app “ Pitbull‘s globalization channel 13” shout out to pitbull and what he made happen please let him know it’s the best…!!! Thanks cause that’s the only reason I keep XM radio and definitely I don’t even think I should even be paying $100 a year for this station and the other channel that I think is called flow nation channel I think is 55 in my jeep and if if possible if I can get a response from someone about my review, comment, concerns issues I have with paying 100 a year and only getting 2 channels in Spanish on where I mainly use XM on and the resin I got the subscription at 1st thanks again.Alvarez8717Version: 6.5.1

Serve a 2nd vehicle for free, or use as a fix for an obstructed antennaBy purchasing the high end SiriusXM service for one satellite receiver, you get this excellent streaming capability as a free bonus. If you have a smartphone with a decent data plan, you don’t need to increase satellite charges by adding a subscription for the other vehicle(s). Get it for one, then use your phone to stream the web based service thru the Bluetooth or cable connection to the audio system in your additional vehicle(s). It’s a terrific bargain for me, as I have 2 cars and two RV’s, and I can get full channel service for all four with just one subscription. Also, for those with vehicles (like my truck camper) that have difficulty getting a clear usable obstruction-free sat signal for their partially shadowed antenna, you can subscribe to service for the vehicle radio, then when in conditions when your antenna isn’t reliable, switch to using your smartphone for streaming to that radio from the same sat account via cell service providers. Thanks SiriusXM for offering this excellent, flexible service at a fair package price!.RV SciencephileVersion: 5.1.1

Superior radio stations with the best DJsI have been a long-time subscriber to Sirius, XM Radio, and now SiriusXM. The variety has grown from excellent to absolutely amazing over the years. Sync’d up to Apple CarPlay, it provides far better variety than the SiriusXM offering from my satellite enabled factory system and if they decide to integrate with Siri, this will only add to the “can’t live without” product. My wife and I listen to quite a variety from 70s to now music. SiriusXM provides us the options needed for different genres, settings, and moods throughout the day. My top picks are Lithium, Tuff Gong Radio, Pops, The Bridge, and Hits 1. With the ability to jump over to Howard Stern or catch up on sporting news, I truly do not need any other source for listening enjoyment. The app is very easy to navigate. It provides better quality streams than other music services I’ve tried out and the constant addition of specialty broadcasts, interviews, mash-ups, dedicated artist channels and more, add to the plethora of variety available to any type of listener..JackOnDaRocksVersion: 5.14.0

Great AppNEW REVIEW (Feb. 2019): Another quick fix to the annoying download issue. Great response. App is back to working great. OLD REVIEW (Feb. 2019): The new update is awful. It’s now back to the same issue of downloaded shows not opening from the last place they were being listened to. You can listen to a downloaded show for two hours and then when you go back to the app instead of it saving your place and continuing playing where it was, it goes back to some previous point at the very beginning of the show. Very annoying and it’s happened before. Thought they had it worked out but now this issue is back. Please fix as soon as possible as this makes the app almost unusable. Wish I never updated. Should’ve stuck with the last version that actually worked. Very angry. OLD REVIEW (2018): Love the updated app. It’s the best. The addition of video is pretty cool, but the Stern Shows are loaded fast (usually same afternoon). Had an issue with holding place of downloaded shows, but it appears to have been resolved. A+.TaxisLatkaVersion: 5.3.1

Kevin Hart’s LOL Saved My LifeI absolutely love SiriusXM. The variety of networks available are endless. I find myself listening to XM radio more often than any other platform including the FM/AM dial. Heart & Soul Kirk Franklin’s Praise Water Colors HBCU and my life saving station Kevin Hart LOL channel 96. October of 2020 I was going through one of the darkest moments of my life. Months prior I’d gotten some terminal life altering news and the world was crashing in on me. I made a decision to end my life by driving over a bridge. I had just turned onto the bridge begin my drive and I turned up my volume and closed my eyes. Redd Foxx came on and told the joke about the blind man at the restaurant tasting the fork. This distracted me and I cried laughing. In that moment of laughter I made it to other side of the bridge. I am so thankful to have found that station. All the shows I listen to have helped with my battle with mental health. Quake’s house is a staple in my home! I am a forever lover of comedy. Reliving Single Poscasf has been so refreshing and much appreciated..Worship2LyfeVersion: 7.16.2

No landscape mode; update horrible for RadioClassicsUPDATE: Thanks for adding the landscape mode back - although why on earth was it removed in the first place??? I have upgraded my rating from 1 star to 3 stars. What would give it one more star - display the times of the previously played RadioClassic shows. I have no idea what played when. You provide the option to listen to earlier shows, but the segments aren’t descriptive enough so I am having to go through all of them to find the show I want to listen to. PREVIOUS REVIEW: As others have stated, not having the ability to view using landscape mode is very annoying. However, not nearly as annoying and useless as what the upgrade has done to the RadioClassics station. Before the update, I could see all the programs that played in the past 5 or 6 hours and select one of those shows - easily. Now —- you can’t see the time a previous show was played and have to guess which item it is in the viewable segments. Viewing all the segments is nearly impossible. No way to easily see and select earlier segments. The upgrade has made the RadioClassics stations impossible to navigate..PetiteFrogVersion: 5.1.0

Sports Streams Remain Very DelayedSports streams are extremely delayed. How late are they, ESPN notification s about end of games are coming in some times as much as 30-45 seconds before the end of the game on the stream. The last couple days, I’ve tested some spring training feeds and the app is a full 50-60 seconds behind the stream from the MLB app. The quality of your stream is better, but something has to be done about the delay. Don’t tell me to remove and reinstall, I’ve already done that, three times and I did so after each app update when this problem did not correct itself. This has been an issue before back in 2023, then in late 2023 it improved after version 7.0 came out, but some time last August or September, this massive delay returned and this has to be resolved. As a matter of fact, today when listening to the Mets game, your status showed the Mets winning over the Yankees 1-0 in a spring training game, but 45 seconds after I launched the stream, only then did you hear the home run play that made the score, 1-0 Mets..R DealVersion: 7.23.0

SiriusXM, it’s not just for the car!We became SiriusXM listeners back at the end of 2012 when we bought our first car that had it. At the time, living in S.E. Missouri, the regular radio stations were horrible…..especially if you liked modern rock and modern metal! Eventually we moved to the southern tier of NY state and the radio stations here were no better. Once we got the app, we now listen all the time at the gym, out on the deck for BBQ get togethers and I’m in the process of opening a Microgreens business and listening to SiriusXM through the app during the shop setup and testing has been awesome. Stations 34 through 41 are the usuals….mainly 37 & 41. Being an old bass head from my late 80’s Cali days with the slammed street trucks, I sometimes do throwback days on 43. The selections that are offered are awesome! Life without it would be like “Masterbating with a cheese grater….sure it can be fun and exciting for awhile, but then it becomes dull and painful!” That one was for The “King of Douchbaggery” himself…..Lord Grant Random!.The Gloved1Version: 5.9.2

App Version needs more COWBELLNot sure what they were thinking with the latest updat on/about December 2023. I suspect the developers are getting nervous about Howard Stern’s eventual retirement, so they’re trying all the tricks to hook listeners on other content/channels. However, in the process of introducing new channels, Sirius made a SERIOUS mistake by quietly removing several great features of the App. 1.) Bring back the favorites link on the toolbar at the bottom of the App. It’s harder now to reach my favorite channels and organize them. 2.) Bring back the ability to skip ahead or rewind 15 seconds. 3.) Bring back the ability to scroll down and see the list of segments on a particular channel (e.g., Howard 100). It’s much easier to just click on what you want to listen to what you want. The change forces listeners to rewind endlessly until you catch the segment you want. To the developers: I’m a long time listener with two lifetime subscriptions. Folks like me helped you stay afloat while you battled XM. Don’t “Blue Falcon” your loyal listeners. You have to fix this mess- Do the right thing and bring the great features back..7869SVersion: 7.0.6

Very slow to start playingWhile I love the Sirius stations, the mobile app is problematic. Whereas Pandora almost never has any issues starting up and playing whether on WiFi or not, Sirius is horrible! 9 times out of 10 when I want to start listening I tap the station I want, from my favorites, and the little play arrow turns into a circle that spins for a very long time. Like, some days it does that for hours without ever playing. Yes, I have uninstalled and reinstalled the app. Yes I have closed the app and reopened. That has never changed anything. It is still very much a pain and very unreliable as to whether I will actually get to listen to anything via the app. On average I’d say it takes 15 -20 minutes to get it to start playing. This is regardless of whether I am in my office right by my wifi modem or out on 5g service. Just as problematic either way. Find out how Pandora is so reliable and do that, please. Otherwise, I won’t renew when this subscription expires..Straight AnswersVersion: 5.7.4

App Update is DisappointingI have been happily using the SiriusXM app for over 5 years, so I could understand that a refresh was warranted. However, why did they remove the following features? - Favorites: Having this feature on the homepage made it easy to find the shows I listen to on demand. Now, the Favorites feature has been removed, so I have to fumble around to find my previous favorite shows - Rewind/Fast Forward: There are times when I need to re-hear a portion of a show, so I would frequently use the “rewind” feature to listen to that portion again. I would also fast forward over certain callers or topics in a show that I would rather not hear. I am now unable to perform these functions. I am sure there may be a few other features that have been removed that I have yet to discover, but these are the main ones that I frequently used in the previous version of the app. Please bring return these functions to the app..GrednfjVersion: 7.0.5

App won’t work and SiriusXM won’t helpThe app stopped Working on my iPhone more than 6 months ago and I’ve contacted support many times. When I try to open the app all I see is a black screen. I’ve uninstalled and reinstalled the app many times as well as reinstalling IOS at least 3 times. but lately they have escalated my case and twice and told me to expect a call the next morning. Next morning I get the call and the person makes all kinds of excuses and then mysteriously they get disconnected first on my work cellphone with 4 bars signal and also on my landline. They confirmed my contact number both times and never called me back. I think it’s time to file a claim with the Better Business Bureau and Consumer Affairs. When I called last week they told me my phone wasn’t compatible. This is an iPhone, it would not let me uninstall and reinstall the app if my phone wasn’t compatible. In the App Store it says “Works with my phone” and the minimum requirement is IOS 14, I have IOS 15.7 and have screenshots to prove it..MistertokrVersion: 6.0.0

App isn’t it as friendly as it used to beIn general I find the recent changes to the App have not improved my user experience. The only thing I use the App and my subscriptions (iPhone and three vehicles) for is to listen to RadioClassics. I like to bring up the channel, open the list of the last five hours of broadcasts and pick out a favorite to start with. I’m not interested in starting anything until I’ve made my selection. A couple of months ago I noticed that when the phone screen went dark the program playing stopped. That isn’t convenient as I don’t want to have the screen lit constantly. Worse, if I didn’t keep the App open on the screen the program also paused. That meant I couldn’t start a program playing and then open something else on the phone. Fortunately I eventually discovered that if I started the channel playing “live” when I first opened the App then I could open the five hour window and select any prior program and it would continue to play if the screen was changed or allowed to go dark. This looks like a programming flaw to me so I sent in a feedback explaining this several weeks ago but received no acknowledgement and so far the issue hasn’t been corrected. Today I’ve noticed that when I open the five hour past program list the sort order doesn’t seem to work correctly at first. It takes several seconds to list in proper timeline order and accurately position the currently playing program on the list. I like the product (sound content) but not the changes they keep making in the App..AngloplayerVersion: 7.7.3

CarPlay buggy, no chrome cast support but good sound qualitySo glad they recently added Apple CarPlay, however it’s very buggy. Many times favorites don’t load, recents may not load, or the car play screen is just blank. It does work better if you unlock your phone first, but who can do that if your driving and have your phone put down (it auto locks fairly quickly). What is wrong with SiriusXM not offering chromecast functionality? It seems this would be the easiest way to get SXM in your house. To be able to chrome cast SXM would be a great asset to listen at home when doing household work. Other than the very buggy CarPlay support and lack of Chromecast feature, the sound quality is far better than what you get on the actual satellite. You also have access to many more channels and on demand content. This is why I prefer to use the app via CarPlay instead of my cars built in XM tuner. My car only goes up to channels in the 200’s. The app has channels into the 700’s! I’m no longer missing out on Faction or the Emo Project, indie 1.0, or Rock Bar. If only CarPlay worked all the time, this would be a killer app..KjstechVersion: 5.2.1

Sirius (a+)APP (F-)I was an early adopter of Sirius satellite radio and have used it on multiple platforms. This App is by far the worst user experience ever. I retired six months ago and i have time to figure it out. I can’t. I could almost forgive the Howard Stern Omnipresent promotion when the app loaded and every time i touched it. Until every version refresh has made it more un usable. I can’t tell when i have a live stream or when it is an old session until i select the picture unless i perform some laborious multi page through that is never the same and never reliable. I try to save “favorites” or shortcuts or whatever they are called and they selectively dissapear. The scrub button randomly appears or goes away. When i am listening to some programs, if my phone screen goes to sleep the program pauses, but on others, it does not. I have a much longer list, but it makes me sad to think about it and angry is so over. Do yourself a favor. Delete the app. Go for a ride, and listen to Sirius XM in the car. It’s is a much better experience there..QuickplaneVersion: 7.11.2

SiriusXMHaving enjoyed my subscription since 2002 it is obvious that I love it😁❤️.BillynphillyVersion: 5.9.2

New App keeps crashingSince moving over to the new app, many of the channels stop working or buffer saying the system is offline even when it isn’t. Think the app is a bit flaky..Shelby_yegVersion: 7.9.0

Good but needs refinementThe app looks ok. The logo on the old one was better, this one is too gimmicky (especially with the star in the middle, no purpose for it really). The app doesn’t connect my iPhone to my google phone, only the old app did that. The organization on the app needs a redesign. Very hard to find what your looking for. Hard to find my favorite channels. Hard to find a genre specific stations. It was easier on the old app: when I clicked on a genre, it would list the stations. Unlike now where it suggests by categories? Why would I want that. I just want a list with the stations so I can pick..Lilmimx333Version: 7.3.2

How did this app get 4.3 stars on average?All I read were 1 or 2 star ratings! I agree with most. The new app sucks for all the reasons iterated. Please reinstate the old app!!.T4444sVersion: 7.9.6

App lack lustreSometimes a change is not a good thing !! Nothing was wrong with the older version!! This new one does not have a favourite icon . Perhaps on the new update one may be installed ? It was easier to navigate. At least add the favourites icon back please.JBKB97Version: 7.9.6

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 7.29.0

SiriusXM: Music, Sports & News Negative Reviews

Latest app version is horribleThe latest app version is horrible. The channels used to be very easy to find, now it’s next to impossible to find the full channel lineup. Channels are grouped into genres or moods. Some channels you would expect to be in a genre are not, and they are not in a mood so it is hard to find them. Some channels are listed in several places, make up your mind where they belong! I can’t play the app through my TV anymore without it stopping when playing streaming channels sometimes after 1-2 songs or sometimes after 30 minutes. The help area on the XM site says it will cut off streaming every hour to make sure you are listening. How crazy is that? Maybe I leave it on for my dog to listen to during the day while I am away. Also annoying and didn’t happen before is the app will cut off randomly and give the message that the app is streaming on another device do I want to continue on this device. That is not correct, I am not streaming on any other device. So if I say yes, continue on this device, in a few more minutes, it will cut off again and give that same message about streaming on another device. Please bring back the old version or more of the functionality of the prior version. It is difficult to see the channel icons because they are so small in the list in the library or a channel lineup list. This is making me question the continued use of XM. It is becoming more aggravating than it’s worth..SmoochieDaSmoochVersion: 7.2.0

A Siriusly shady businessI used to love SiriusXM. I had canceled my subscription (or so I thought) several months ago. I went back three days ago to start my subscription again. Because of the cancellation process that not only after you press cancel subscription it takes you to the next page that does not make it clear that it’s not canceled just yet. To fully cancel you have to first “chat” with a “customer service agent” between 8 am - 8pm. I searched for a contact number and came back with nothing. Why do they have a time frame when this “agent” is nothing more then AI and obviously not even a single decent human being within the crooked “company”. Lets call it for what it is. They stole hundreds of dollars from be when there had been multiple updates to terms and conditions in which not accepting would cancel service, and they still kept charging me. I had gotten a new card with a new information that I would had personally update myself which I never did and I still got charged. I mean why would I update it when I thought it was canceled not to mention any other service or website that my card had been used previously had to be updated by me with my new numbers that I never ever gave to siriusly shadyXM. And to think I almost bought back in to their overpriced services when I only probably listened to 3 maybe 4 stations. Yeah, that hurt a lot because I really needed that money you stole from me but I guess siriusly greedyXM needed it more then I did so they must be on some siriusly hard times(XM)..SiriuslyPissedVersion: 7.3.0

Customer Service Agents sell your informationI called today to find out why my account was closed. One of the issues was I had purchased a new car and they supposedly transferred my account over last month but that never happened. The girl I spoke to on the phone said she could see my previous account information but that I would have you re sign up. She said they are running a special for $5.99 a month. I agreed to that. She then asked me for my debit card information. I asked her why she would need this seeing as they successfully pulled a payment last month. She said that since I was signing up under a new promo she needed it. Still being hesitant I ended up giving it to her. So now this lady has my full name, email address, phone number and my debit card information. One hour later, I get an email from some company saying that they are waiting for my bank to approve a transfer of $1400 in funds to some lady from another country. When I called this money transferring company the supervisor said someone used my information to open an account to transfer funds. I asked what information they needed to do this. He said your name, email, phone number and account information. He blocked and closed the account and I had to close down my debit card. I also called Sirius to let them know what happened and I canceled my service and asked that they do not contact me with any future solicitation. You can’t trust anyone anymore in this world!!.RLomba07Version: 6.6.0

Can’t get to sleepAnd do you want to know why? I always use the sleep timer when listening to Howard, but because they took away the 10 second rewind and fast forward feature, I can’t 10 second forward past a very loud song that’s playing right now so I can’t get to sleep. Now I have to try to fall asleep with a metal song playing. When a loud part is playing when I try to go to sleep at night, I always skip to just talking or a soft Interview but now I can’t do that. Also, I’ve heard this portion of the show several times, and just want to skip ahead a tad to where I left off last time, but unable to do that now because they took away the rw -ff which they need to bring back, right NOW. Also, put the sleep timer back on the front page so that I don’t have to click around to find it. Don’t hide it between three buttons that I have to click first. Last, when I’m listening to your talk shows I often miss what was said either because I couldn’t hear it, or I was distracted. Where is the rewind button??!!!! Now I can only rewind ONE HOUR!!! Fix that!!!!!! Bring back the 10 second rewind-fast forward button!!!!!!!!!!!! The app has become IMPOSSIBLE to navigate. I can’t tell what Howard show I’m on, or how to find the very beginning of one of his shows. I can’t get to his opening music anymore. The old was user friendly and perfect. Bring back all of the previous functionalities!!!! It was so easy to use!! I hate the scrub feature. Bring the previous app functions back!!!!!!! ALL OF THEM! Make it all like it was before!!!!!!!!.Hhc335Version: 7.0.7

Scamming at it finestI originally received Sirius free for 3 months with my vehicle purchase, it was okay but I didn't use it much because I already had my radio station in an app and listened to my content through other platforms and they were not on the app!!! I received a call from a customer service representative who was letting me know I could have 3 more months for only $2, ask me about content I liked, suggested some channels and such!!! Now this call came while I was in the car with two crying, fighting, singing kids that I had just picked up from daycare, so it was difficult to hear the lady and I was attempting to get her off the phone...I listened to about 2 episodes and a few kids songs before resorting back to the platforms I know and love...fast forward 3 months and I'm charged for the subscription that I didn't know I had to cancel, so I immediately open a chat to cancel and ask for a refund, they refuse to give me a refund stating that I had 7 days to cancel (3 mos ago) and since I had not canceled at that time their policy stated no refund!!! So now I've paid for another month (almost $30) for something I've not used in 2.5 months, will not be using in the next 30 days, but the "integrity" of this company is to keep someone's money for a product they don't want, didn't ask for and won't be using!!! BRAVO Sirius what a great business model you have!!!.Supermansgirl73Version: 7.12.1

Scrubbing timeline is a lie & swap from 5G to WiFi & back does blows up timelineThey keep stating that you can scrub on the timeline but you cannot. When listening in the past on shows you cannot scrub either direction when the app screws you and jumps to live or back to program start for unknown reasons. Makes me crazy and is super frustrating. Playback still will not auto restart after playing a video from another app. Btw, I’ve sent feedback thru the app dozens of times with no response from the company. Latest version says they enhanced the scrubbing ability on the timeline and I will tell you that you CANNOT SCRUB on the timeline at any point. If you are listening in arrears or live it just DOES NOT WORK. Lack of documentation also is an issue because it might say somewhere how to make it work but they choose to keep this information secret. Recent versions of the app including latest will not maintain your position in the timeline when your device swaps between 5G & WiFi and backhand. I listen in arrears nearly 100% of the time and if my phone swaps between 5G and WiFi or back, the app will lose its place in the timeline and pop back to Live, missing out on the rest of the show I was listening to. And since you cannot scrub on the timeline I can never get back to exactly where I was. I have to keep my phone on 5G always and “forget” all WiFi networks at this point. It’s a mess and makes me crazy mad..StopAckinCrayCrayVersion: 7.11.3

Awful awful awfulThis app just continues to get worse and worse. It is incredibly difficult to read the playlists and scroll back through prior episodes. Instead of listing missed shows and allowing the user to directly access them, the app lists innumerable commercials. Additionally on RadioClassics, episodes are no longer listed by title, but by actor (who thought this was a good idea?). The prior episodes come up inconsistently, frequently not at all. Honestly, this is a RADIO app and the unnecessarily complicated and poorly legible graphics add nothing. I have been a Sirius listener for the better part of 2 decades, however this unbelievably terrible app has led me to consider canceling my subscription. The hundreds spent per year should afford better usability Update: after a month of basically beating my head against the wall and trying to get this extremely user unfriendly app to work, I have canceled my subscription. I was one of the original listeners and have had this for years, and am majorly disappointed by the poorly usable app that this company has put out. This was clearly not designed for mobile listening, as the structure of the app mandates “eyes on “, rendering it unsafe to use while traveling in the car. Additionally, the company’s new non-refund policy is extremely unfriendly to users. Sorry to go, SiriusXM, but you brought this on yourself. Based on what I have seen online, I am not alone..ICUdoc1Version: 7.1.2

What is this mess?You change the layout got rid of a all channel listing so people can see what’s on all in one place. Then you make separate categories for each genre but when clicked on you do not see all the channels that are in that category. Then you remove favorites and you can’t organize it also when playing a channel you did away with what played already on the channel to see what you might of missed. Also pandora now called artist stations can’t be organized in the library. And you still can’t see the thumb ups or down songs so you can change it. Whoever did this design needs to be fired. This app is confusing to navigate. Go back to the old application. Fix all that you broke. The end of the year and in early November when this new app was addressed you couldn’t t get it right on launch. What a dumb move. Did you even test it before you said yeah ok we can put this out. I don’t think so. I also know that your customer service team is a joke. Nothing gets addressed for months after you loose subs. Also no skip back or forward in talk channels. So if I am checking out Howard stern in the middle of the show I can’t start from the beginning. I have decided at the end of January. If things aren’t fixed to be like the old application. I will finally cancel my 21 year xm sub. This service is overpriced abd the same music is played over and over with no forgotten songs ever played. When xm was around the service was awesome since this merger in 2008 Sirius destroyed the xm listener experience. SIRIUS FIX THIS MESS YOU CREATED GIVE IS THE OLD APP BACK..Shawn89711Version: 7.0.5

XM listener since 2003I have been a loyal listener of XM satellite radio since 2003 and 10 months ago in August 2022. I got my first smart phone. then I downloaded the SiriusXM app for the first time, and I have enjoyed listening on the app as well as on my portable satellite radio but the last couple days including today something is going wrong with the app every minute or two minutes, roughly the last couple days well, I’m listening to music or Road dog trucking channel the app automatically stops playing sometimes less than one minute it stops playing and then it won’t continue playing again until I physically hit the play button again I know it’s not my phone because I have full signal and I have the updated phone so it has to be in the app but something has to be fixed in the app so it will not stop in the middle of me listening to my music or Road dog trucking channel every minute or two. I don’t know if I am the only one this is happening to, but it has become annoying. Period and I will not continue to use the app on my smart phone long term. If this keeps on happening, I will cancel my subscription. Because I have an Apple 14 iPhone the most up-to-date. still not working for the last couple days and I’ve had this phone since August last year 2022. Anybody reading this please make the necessary updates to the app, so this does not happen anymore..Mroutdoors27Version: 6.4.1

More complicated and difficult to useI’ve had XM since 2002. I have certain channels that I listen to the most frequently, but if I’m not in my car, I’m less inclined to use the app. There are occasions when I want to continue listening to the same program when I get out of that car, and this is the primary source of failure for me. The app used to have a “favorites tab” at the bottom when you could jump to your presets. Now it’s gone, or well hidden. This app is a jumble of all the channels and things SiriusXM wants to expose you to at the expense of being able find what you want quickly. It’s useless, so if it’s a news channel I just go to their app and skip this one completely. This is the primary source of failure for me. “Most frequently listened to” is only from the app, not the car. I don’t want to know, or care, what station I happened to be using last time I opened the app. I want to jump to my presets and find the channel I already know I want to listen to. I hate this app. I just spent 5 minutes looking for the favorites icon (a star) in the SXM app, missed the guest I was listening to and just opened the CNBC app directly. Same problem with music channels. Want to keep listening to a song? Forget it. Just Shazam it or use SoundHound and play it in your music streamer - that’s what I do now. SXM: Stop assuming you know what I want to listen to and just give me a simple way to find them. And if you’re going to keep moving channels around don’t make me remember channel numbers. 60’s on 6 was easy. I’m sure whatever channel you picked is not memorable. If I can’t find it in favorites, don’t make me search for it.HowdydooitVersion: 7.0.7

Total Trash - App Cannot Determine LocationIn this day and age, when my cellular device can pinpoint my location to within 30 feet, how is it acceptable for this trash app to block my live sports programming based on the excuse that it cannot determine my location. According to the SiriusXM website, their geographic restrictions for sports programming are based upon THE COUNTRY you are streaming in, so again I ask, how can this piece of garbage app not even tell what country I’m in when it is installed on a device that has advanced geospatial awareness capable of giving me turn by turn driving and walking directions? So my phone can tell me with pinpoint accuracy that I am standing PRECISELY at 100 Main Street, Anytown USA, but the SirisuXM app just disregards that, and manufactures an error stating it can’t even determine if I am standing in North America, Asia, Africa or Antarctica. Total Garbage and No Excuse SiriusXM. To add aggravation to injury, this app does not even offer settings within the app to manage the app’s access to your device’s location services, nor does it integrate into iOS so you can manage the app’s access from the native iOS Location Services settings control panel. So basically, a company that engineered and deployed a space-based entertainment delivery service cannot figure out half-century old GPS technology, but instead just denies you access to the programming you have paid for..Colorado_NittanyVersion: 5.15.1

Hate the new appI don’t like the new interface that seems to make it harder to get to my favorites. And one of the big problems I have is I usually get up around 9 am on Saturdays and I like to listen to Americas Top 40 on 70s on 7 that was on at 6am ET. The problem is the new app WILL NOT let me go back to the show. It goes back to 9:00 and sometimes I can get it back to 8:30. The old app had a link below the player that showed earlier today that u could tap to start the show. The only way I’m listening now is that I still have an iPhone 6+ that has old version of the app that still has this feature. Please fix? Also the pop up that shows buttons for back 15 seconds and forward 15 seconds does not show at least for 70s on 7. Lastly, Any chance I can set the new app so I don’t have to look at Mr stern mug every time I open it too? ;) Moved to 1 Star. I was listening to americas top 40 this morning and paused it. Came back and listened to one song and then it jumped forward. I tried to restart but it only went back to 11:30. It will not let me go back any earlier in the day. I used to be able to go back if the show was within the rewind period. But now nope. On the player screen I used to be able to scroll down to see what was on earlier today and tap on it to play that. Please fix? I don’t carry on old iPhone 6+ which can still do this..Themacdoc617Version: 7.3.0

Disaster of an appI’ve used the Sirius XM app for about 8 years. The latest version is a frustrating mess. I got an email touting the “improvements” made to the app. Seriously???? I primarily used the on demand function to play episodes of my favorite music programs while I workout. I’d start an episode, shut the app when I finished my workout, and resume the episode the next time I’d workout. Now I’m no longer able to resume where I left off. The episode just begins again. This is so frustrating. Like I said, I’ve used the app for a long time the same way on the same phone. The latest version of the app is an unstable mess. I’ve had the app change channels in the middle of an episode. I don’t need an algorithm to tell me what I like. I used to look forward to listening to my favorite shows, but not anymore. I’ve submitted a couple of detailed feedback forms but I doubt anyone reads them. The developers are apparently so busy that the courtesy of a response is too much to manage. I get it. It takes a lot of effort to make a happy customer unhappy, but they are doing a great job of it. If this doesn’t get resolved soon my days with Sirius will probably come to an end. I spent my work career as a service manager in a software as a service industry. I can’t believe that this software is acceptable to anyone and neither is the apparent lack of concern for the end user..Tell in’ like it isVersion: 7.5.0

MehI will say I liked the app version during November ‘23 best due to being able to start at the beginning of each show on “Live” channels, although it wasn’t uniform across channels. In December/Janruary, the navigation to the beginning of a specific “live” show was lost, but could be navigated to via the 1 hour rewind and not too tedious, plus it was available on every station I listen to unlike before. The February update however is worse for my experience as I can no longer skip to the back of the 5 hour queue, making at least 3 hours of my daily enjoyment hours unavailable to me. I love listening to shows that air typically between 8p and 11p, but don’t normally get off work till 1a. In the Nov ‘23 system I might miss the 8p show but everything else would be available. While the 1 hour rewind in the last 2 months was imo better, all I really want is to skip to the beginning of the least recently aired yet full “Live” broadcast, which is currently impossible. For reference, I mainly tune to 52, 53, 55, and 736 when experiencing the difficulties listed above. ** Correction ** Apperently spamming the rewind button worked once in bringing you to the beginning of the show, which was the exact opposite result in the Dec/Jan update. Could this be more intuitive for everyone else please 🙏.CharlieThunkmanVersion: 7.1.1

Was the best, now awful!This app WAS the absolute best to listen to music, sports talk, etc. until a recent update. The app was completely redone and it is now absolute trash. I’m not sure why they tried to fix something that wasn’t broken. I listen to a lot of sports talk during the day and it WAS easy to skip back and forth to listen to something or move forward to catch up. There was the rewind and fast forward icons that made this simple. Now you have to slide a round icon to go back or forward to do this which is absolutely frustrating and next to impossible on an iPhone. Switching between channels on the old version of the app was also very simple. The channel icon was at the top of the screen and by tapping it you could slide your finger side to side to find a channel. I liked this because when I would listen at work I could easily change channels between channels 82, 83, and 85. Now you have to go to a search icon and type in the channels name or number which may not seem like a big deal, but it makes doing it a little more frustrating. I listen to channel 82, Mad Dog Sports, daily and every caller that has called into the shows that I have heard has complained about the app. The callers talked about the same stuff that I have listed in this review and a lot more. It has actually been amazing hearing how much hatred the callers have for the new version of the app. I really really really hope Sirius/XM is listening to their customers that PAY a monthly fee for their subscription to their service. There are several more complaints that I could write about, but I don’t feel like spending the rest of my day doing this..JmprivettVersion: 7.0.6

Sirius Spyware?The last few updates have made the Sirius app unreliable. I have an iPhone 12 Pro on iOS 15.6. I mainly use the app in the morning to listen to news episodes from the previous day. It’s a crapshoot if it will populate all the screens; Discover, Favorites, & Search usually take at least a minute to fill in all the boxes if they do it at all and frequently generate Error 2010. Retry rarely succeeds. Sometimes Favorites populate with the stations but don’t show what’s currently playing on the stations although you can tap in one and listen to it. Search gives Error 2010 the most. Sometimes it displays search results as black boxes then pops up the error. I’ve tried running the app with and without wifi. Thought maybe they did something to make it not work with a VPN so I turned that off. No difference. Rebooted the phone numerous times. Rarely, the app will start up correctly and everything works the way it’s supposed to, at least for a while. But it can and does break itself even after a successful startup, searching for episodes and listening to one. Then I search for something else and get the error 2010. Also, whenever the app is running the phone gets hot. REALLY hot. No other apps make my phone heat up. This all makes me question what the app is trying to do while initializing..CSO71Version: 5.13.1

THIS APP WILL COST SXM IMMEASURABLYI’ve been an XM customer since 2002, when satellite radio was in its infancy. In those 22 years, I’ve rode out plenty of growing pains, from the merger of Sirius / XM, to generations of Tuners, radios, app updates, and integrations. These minor headaches were understandable when you consider the company was pushing the boundaries of technology and revolutionizing radio. It’s incredible to me that through all of the leaps forward in technology, the most dysfunctional product SXM has ever released is an iOS app redesign. App developers are a dime a dozen, and people would be happy to beta test and report issues for developers to fix. Apple makes it so easy for developers to work with beta testers, there is absolutely no excuse! This is not rocket science! Pun intended. Sirius might be overlooking the many entertainment options at our fingertips, and with as frustrating as the new app has been to use, I can see hundreds of thousands of customers finding new entertainment options, falling in love with them, and never returning to SXM. Don’t take us for granted, and don’t shove products down our throat that aren’t ready for public release. Give it up, admit when you’re wrong, and reinstate the old app experience. It’s not too late, but every day this drags on, you’re losing more customers forever. It’s time to stop the bleeding..BigberkVersion: 7.3.1

Did you let the sales team build this app? Hire some new tech people, this is HORRIBLE! 🤬People need to be fired for this update 🤬 Who did this? And how has all of every horrible change made to the app not been fixed yet? This is insane? My main concerns are about the Howard Stern channel but every other channel is obviously also horribly affected. • Bring back a simple list of all of the episodes within a channel. • Bring back the contents/chapters of each episode with time stamp in the display (not just when you touch the scrub bar). • Make the scrub bar actually work efficiently, there is absolutely ZERO precision, you might as well get rid of it. • Bring back the fifteen second skip forward and reverse within the app AND on the Lock Screen. • Bring back ability to record a program while listening to it. • Bring back the “Restart Show” button..XxxxmmmxxxxVersion: 7.0.6

App has so much potentialI get excited for this app to work correctly but I can almost never enjoy the benefits. I primarily use the app to listen to the Howard Stern show, which I listen to on repeat b/c I rarely can listen to the show live. Unfortunately almost every time I go to listen, the show will not pick up where i left off. If I’m lucky, the episode I was last listening to will be correct but for some reason it’s now at the beginning. Usually it looks like it’s picked up the right spot, and it’s playing, but nothing. It’s not actually playing, it’s just frozen in limbo, until I stop and restart, or do a multitude of troubleshooting just for it work, then I have to locate where I was in episode. And even worse I’m usually in my car using CarPlay or just my Bluetooth sometimes (basically whichever I can get to work first), which makes this ten times more frustrating b/c now I can’t drive til I fix, or mess with this and go through troubleshooting while I’m driving…so I skipped a lot of the steps to basically express my frustration with this app, but also seems to have all these other great features I’ve yet to really enjoy b/c of my primary use for subscribing. But i tolerate and work through this annoying frustrating app b/c i love the stern show I’ve been listening almost 30years and cannot think of unsubscribing while his show is exclusively here. So hopefully this app gets fixed/updated so it can be less stressful or maybe someone reads this and has experienced some of this and knows a good fix, but like I said I’ve left out a lot, I’ve tried downloading episodes vs starting from app, and a lot of other things cause this has been a problem for years and 2 different cars, 2 different phones to know the only constant has been the app.Scotchkey TogoVersion: 7.6.1

App needs improving amongst other thingsApp has been glitchy for years and Sirius doesn’t bother to fix it. Navigating the app is also awkward. I was listening today to a show that was broadcasted earlier today. It got halfway through and it bumped me out and into a show that was live on the same channel. Then you can’t go back to where you were at within this show because it hasn’t been archived and available for listening yet in the show files. Super frustrating and this happens ALL of the time. Also frustrated with the new Jeff Lewis channel only being offered on the app. I don’t have unlimited streaming on my phone because it’s a company account, so I can’t listen to it in my car. What is the point of a Satellite company having a streaming show? I pay for satellite so I should be able to listen to ALL shows through the satellite in my car. Sirius needs to get it together. Their all over the place pricing system is such a joke. I shouldn’t have to threaten to cancel every year to get the best price. It makes me beyond frustrated and angry. Everyone should pay the same simple price just like all other streaming platforms. It makes Sirius look bad and and completely unprofessional. Not sure how much longer I will be a customer. FIX THE APP and your PRICING!.Missy-texasVersion: 6.7.0

Awful, awful appThe app is awful. From what I’ve read about the app online, and from the many users who expressed the same complaints as me, I have a strong suspicion that the positive ratings on here are fake. Especially given the number of ratings versus the number of subscribers that Sirius has. I’ve had the app for a while now. Like many, I suspect, I only use it to listen to the “Howard Stern Show.” But the various functions on the app that are supposed to enable you to restart the show from scratch if you don’t tuning immediately when Howard begins, well those functions don’t always work. And if you pause the show at any point, and go back to it, more than half the time it does not resume where you left off. Sometimes, it doesn’t even happen after a pause. If you are walking somewhere listening to the show but not in real time, and you walk through a store’s WiFi or something, the play jumps to the live feed. I’ve read that these problems are very common. A lot of people with the app express this same dissatisfaction. I have brought it to the attention of Sirius, only to be told that I should delete the app and re-download it. Their customer service is as bad as their app. Frankly, because I am so reliant on the app to listen, I am strongly considering canceling my subscription altogether..JohnnyW34Version: 5.6.8

How to mess up a great appThe old version of this app was great! It had all the features you’d want in a steaming app. This new version that came out a few weeks ago has stripped away many those features: 1) I can no longer pause a pod cast from my iPhone ear bud. I can double click it and it will advance to the next segment and adjust the volume but single click for pause and nothing. So now when every anyone it talking to me I have to pull out my phone and pause it manual. 2) you can no longer advance or go back by 10-15 sec increments like every other streaming app on the planet. You can only advance or go back to the next segment. So now I have to listen to every caller on my pad cast and can’t go back if I missed an interesting point. 3) the app doesn’t save my searches so every time I want to check on new episodes I have to renter the name of my episode. 4) every time I open the app I now have to look at a bunch of logos of shows I have no interest in. I’ve been a Sirius/XM customer for at least 15 years and thoroughly enjoy the NFL talk shows but this totally user unfriendly version has me rethinking my subscription. PLEASE fix these deficiencies! Oh, and btw, I submitted these issues to their customer support section in the app and…crickets..Disappointed XM CustomerVersion: 7.0.6

Why, just why??Please inform us that an immediate update is coming to this app. It had its quirks before but now it is hot garbage. The UI is horrid, I'll get used to it at some point but man is it annoying trying to find what was so easily accessible before. The app won't load on my Xbox at all. The Pandora channels work about half the time and when they do every few songs you get an error message and your music is gone. I run carplay for a reason, I might as well be texting and driving as much as you have to mess around with this app to keep it running. As I do not text while driving I get to be super annoyed by terrestrial radio til I can reset the app. I was among the first subscribers to this service because I despise terrestrial radio with all the ads they play and they repeat songs every 90 minutes. I have an idea, since the service works about half the time how about you go ahead and refund me half my subscription cost? I did get a message that Sirius is lowering rates. That's great but at what cost? Heck charge me a little more and give me something reliable to listen to again. Was 4 stars on a good day, I will re rate this app if it improves. If it doesn't improve I'll be canceling my subscription immediately after Howard does his final show..My BlartyVersion: 7.0.5

Too many bugsI have MANY apps on my phone and this one has to be one of the most unreliable. Too many issues to list here but the top two that make me crazy are #1 It stops working randomly mid shows, doesn't matter if its while listening to an on demand episode, a download or live. The app would go into a never ending loading state or just crash completely. #2 the most annoying and dangerous bug is when the app randomly starts playing in my pocket at the worst times. I listen to some XL rated shows with adult language and these shows that i haven't listened to for a few hours or sometimes haven't listened to that day at all will just start playing, full volume, in my pocket. The app is not running so i cant even kill it, i have to frantically turn the volume down then go into my control center and pause it. Its gotten to the point where if i’m going into certain places i have to turn my volume all the way down because i cant trust the app to not start playing, or i need to make sure the last thing i listen to is “safe”....Also when my phone connects to the bluetooth in my vehicles it just starts playing if i want it to or not, again the app isn't even running. Its ridiculous......DJ Joey GVersion: 5.5.3

Utter rubbishI don’t know what all the good ratings are about, the Sirius content that I listen to is good but this app blows. It always has, and amazingly it just keeps getting worse. I’ve been through many major app updates over the years and they’ve somehow managed to make the UI more counterintuitive each time. I use it through CarPlay almost exclusively and that’s never worked consistently right. None of my other CarPlay compatible apps have the same issues. This app rarely is able to ‘log in’ when initiated through CarPlay so I can pick my Favorites channels (despite having 2, 3, or even 4 bars of LTE.) Instead I have to use the interface on my iPhone to select what I want to play. Also, it will sometimes ‘skip back’ and replay the previous 30 seconds or so, out of the blue. And finally, this newest version now makes it nearly impossible for me to play a favorite pre-recorded show, Today in Grateful Dead history. It comes on around 7am every day and there used to be a ‘restart show’ option that’s evidently disappeared, now only ‘back’ and ‘forward’ options in one hour increments. If I had upgraded this app before recently renewing for another year I may not have renewed at all, it’s that bad. Utter rubbish..MikagooddogVersion: 7.0.6

Horrible redesign!I absolutely hate the app redesign. It’s difficult to navigate channels. I listen to Howard, but usually don’t start until about an hour after the show begins. In the old app there was a button “Restart Show” that would take you to the start of the show. That’s gone now, so the only way to get there is to try to drag the progress bar to the right place, which is difficult at best. There also used to be buttons to skip forward and back a few seconds. That’s gone also. There is a skip back button that takes you back an hour instead. There are chapter forward and back, but those appear to just move you a random amount of time either way. There used to be chapters on the screen you could navigate by, but they are gone too. Also, if you touch the screen picking up your phone, it will usually navigate you to some other point in the show, and good luck ever finding where you were in the show before. The old app had this same problem, but there were navigation tools that you could use to get close at least, now they are gone. Please trash this not an update update and go back to the old app. Even with its problems, it’s 1000x better than this version..AahzNotOzVersion: 7.0.6

App doesn’t work on iPad anymoreWell, a few days ago, my SiriusXM app was working fine on my iPad. Then 2 days ago, Sirius “updated” the app, and now it’s completely broken. I get the blue welcome screen, then it goes to a COMPLETELY white screen, and locks up there. No buttons, no menus, no nothing. Pure white screen, top to bottom. I’ve cleared the app cache. I’ve deleted the app and reloaded. I’ve restarted the iPad. I cleared the cache on the iPad, and freed up more space by deleting apps and files. I’ve cursed. I even updated the iPad OS to the latest 15.5 version. Nothing works. I guess I’ll have to cancel my Sirius subscription, since tech support seems stumped. I can’t pay for a service that I cannot access. Too bad, because SiriusXM was a real bright spot for me during this little Covid hiccup… :( Update… more than a week later, tech support has seemingly abandoned this case. No replies from the Twitter support account, and no callbacks ever from “Advanced Technical Support” via telephone. Guess I get to try canceling my account. Too bad… I enjoyed SiriusXM when it worked. Okay. The account has been canceled. TL,DR: SiriusXM is WONDERFUL when it works. My review is for their app, which DOESN’T work. I’m sorry to have lost this source for music. :(.HerbieSyufyVersion: 5.12.0

Hate, Hate, Hate the new app!Who ever authorized this “new” app should be fired! They removed a highly functional and user intuitive app and replaced it with garbage. I have not found one thing about the new app that is an improvement. I typically listen to Radio Classics channel’s “on demand” content. The old app let me view each on-demand segment and see each show contained in the segment. I was also able to skip through shows I did not want to hear so that I could focus on the shows I like. And, I could skip 15 seconds ahead or back within the show to rehear important dialog. AND, the app visually indicated my listening progress so that I could easily see which programs I had already listened to and which programs were new to me. I could also organize my library of shows and channels so that the order they were shown was at my choosing. This new version of the app does NOT do any of these things. No user organization of the library, no progress indicator, nothing showing the exact contents of each on demand block of programming, no 15 seconds skipping ahead or back. WHAT EXACTLY DID SIRIUS XM “IMPROVE” WITH THIS NEW APP? BRING BACK THE OLD APP AND LETS FORGET THAT THIS NEW APP EVER EXISTED!!! This new and improved app is GARBAGE!!!.Osugrad85Version: 7.0.7

They keep eliminating featuresI don’t get what Sirius is doing to their app with car play. I used to be able to open the app in car play, go to my library and see all the favorites that I have saved on my phone and it would match the car play screen. Now I only see the last two or three stations I have opened and I have to search for the rest of my favorites and that order is not the same as my phone. The entire point of having CarPlay is to be able to reach things easily while you’re driving. Another update to the app was that I used to be able to open the app, and be able to scroll in any direction at any point of a show. I could do it by 15 second increments or by a slider. Now they just have a forward and back button that goes back and forth but I can’t tell which part of the segment of the show I am in. This combined with several price increases in the makes me wonder if it’s worth it anymore. Why are they even changed the app eliminated many features and made things harder to find is beyond me. It makes no sense. Makes me wonder if the people doing the programming even use the app..ClubnevVersion: 7.26.0

New app update is an absolute disasterI have been a SiriusXM subscriber since the day Howard joined and I’ve been using the app since day one. The UX for the new app is like something I’ve experienced in my worst nightmares. Whoever designed the interface clearly has never used the SiriusXM app before because everything that was useful and easy about the old app is gone. There was nothing wrong with the UX of the old app. Why change something that isn’t broken?! Fine, go ahead and change the visual design, but leave the UX alone!! Favorites - GONE. 15 second RW & FF - GONE. Ability to restart a show’s episode - GONE. The ability to manually rearrange your favorite shows in the order you want - GONE. So much wasted space in between show/episode listings so a ton of content is hidden below the fold. Downloaded episodes are shown in the order they were downloaded, not by show or release date. These now missing features may seem like little things, but these little things are what made me (and clearly others based on the latest reviews) love the old app. This update is a clown show. What an absolute disaster. Please fix it or give us the ability to download the old version again..MishamashaVersion: 7.0.5

Response to “Playback Issue”I have a similar problem w/ my SIRIS service. My service suddenly stopped on Friday, November 17th. I spoke to someone from Sirius, who sent me a signal & spoke @ upgrading my subscription as they were promoting Platinum. Ever since that day, I always need a signal sent every time I try to use it through the car’s radio. I was really frustrated and was about to cancel my service when in December, the representative I spoke to said the issue is with the radio & I needed to take it to the dealer. The dealer installed the update, but that still didn’t work. Now it seems the new radio will cost $1800 + tax. Where they are willing to pay $1500, but I will have to pay $500. That’s on top of the $180 I paid to have them install the update (labor). When I looked online, I saw some other people had issues w/Subaru radios earlier than 2018. I’m debating whether it’s worth it, since the app allows me to listen to channel 128 and comedy when I want. It’s interesting because a friend has the same model and year Forester and there are no problems with hers. I was totally happy with my service before November. Now, not so much!.PhungirlVersion: 7.1.2

New Version is not readyPlease fix this app. This update to the “new” version is not good. So many issues. Music stopping after 5 minutes. Apple TV app will shut down. Bring back the old version until this is ready. Paying money for this is a joke..J-TeaserVersion: 7.11.2

HorribleNot only did they introduce this new app, never told me. Was using the old app and it turned to trash. This app, is horrible. Doesn’t save my artists in my library or my favourite stations. Will be moving on once my subscription is over.BlsrobVersion: 7.1.1

A step backwardsIt’s harder to navigate than the older version, especially for Howard Stern (and, let’s face it, the only reason most of us pay for this service is for Howard)…you can’t quickly rewind or ff a few seconds…like on YouTube!.MehbonzVersion: 7.0.6

CarPlay app way beyond unusableSince the last update I get « Please connect to access your content » whenever I start my car and access the app via CarPlay. The only way to fix this is to pull out my phone, disconnect from my account and connect again. Also the app will randomly stop playing. Sometimes after five minutes of use, sometimes after an hour. I am currently using a discounted subscription price but there is no way I will be paying full price for this..Luc DesaulniersVersion: 7.22.0

Bring back the old versionI must say the app looks nice and fancy, but it is way worse than it was before. The old version was way better as I was able to create a favourites list and it was just way more user friendly. This new version really sucks on so many different levels compare to the things the older version was able to do. I really wish I could go back to the old version as I truly hate this new version. I would give it zero stars if I could..The realist333Version: 7.11.1

Why is there no accountability?There is somebody responsible for approving this app to be forced upon paying subscribers. What are the chances that this person will ever read these reviews or be accountable for either fixing it or deleting it? As I have been a subscriber since 2006 that used to have 6 annual subscriptions that is now 2 which is soon to be zero because nobody can explain to my why this new app is such a huge problem whereas the previous app, although not perfect, was far superior. I’m not going to repeat everything from all the other 1 star reviews but I needed to post my 1 star review to do my part in countering the bot reviews that are artificially giving this app a 4.4 average which is absolutely impossible..JMan8147Version: 7.10.5

Poor customer serviceTo make changes to an account you must call their service center. It call wait is long and the prompts do not work properly..GrtomsinVersion: 7.8.1

CarPlay IssuesWith the last few updates, CarPlay has become increasingly unuseable with the SiriusXM app. When I attempt to use the app with CarPlay now, it prompts me to sign in, requiring me to open up the app on my phone to do so..Johnathan T. DrinkwaterVersion: 7.22.0

Fix your appI literally can’t even scroll down to view my saved channels it’s lagging, like the old app is was much better.Rick loewenVersion: 7.21.2

Listing DowngradeThis new app has downgraded my listening pleasure by 60%. With the old app you could easily rewind to specific points on stations that offered rewind. App Constantly freezing to verify validity. My new app wouldn’t load when travelling outside of my home location (zero on recent trip to Jamaica) —-Bring back the old app..DJ. SpiderVersion: 7.13.2

Carefully!It is not possible to cancel the subscription on the site Yurii MARTYNOV: I cancelled my subscription via chat on August 21, 2024 and received confirmation via chat. But for 6 months now they have been charging me for services that I do not use. It is impossible to cancel a subscription in your personal account and you have to call the phone where a robot answers. How legal is it that there is no way to cancel a subscription and delete your payment details?.Мартынов ЮрийVersion: 7.13.1

Charged for a account that I did not know aboutJust found out today that they have been charging me for a account that I did not sigh up for, for the past 4 months This is outrageous.VanyaalexVersion: 7.11.3

PrivacyWhy does the new Sirius app require access to so much personal information? Search history , user content, photos?? I’m not keen on them getting full access to information that is not relevant for the service they are providing..Cronk21Version: 7.11.2

GarbageThe last AP worked great. This update is garbage.Rick from AlbertaVersion: 7.11.1

New app is Buggy and unreliable.Can you please go back to supporting the old app?! The new app sucks. If I pause it and then try to pick up where I left off, it often can’t figure itself out and just goes live. It also drops the connection randomly even though I’m connected to the internet. I have to change the channel and then go back to what I was listening to to fix it. That is very frustrating if I’m not live and don’t have the option to go back. The old app worked well, don’t fix what ain’t broken..MrJamesMilneVersion: 7.11.1

Bring the old app backUpdate: the app is getting better as it gets older but still not even close to the old app it replaces. Still love Sirius, still hate this new app Love Sirius, wouldn’t be without it but this new app, I want to love it… but it’s awful can you bring the old app back, at least it worked..Jjmurray99Version: 7.11.0

StruggleLove the content hate the effort to try and keep the app car and computer working. I get kicked out often. All I want is it to work. I pay full price. Not sure why I pay at all.MartybroncoVersion: 7.10.5

App is terrible!This latest update is garbage and app is not working, keeps crashing..SRDRKMVersion: 7.10.5

New app is NOT easy to useGone are the days of simple navigation and use with this app. I still have the old version on my iPhone however it stops playing after a few minutes. Unfortunately I’m forced to use this horrible information overloaded app. I can’t see what was on or what is on (I’ve been trying for a few months now). The old app gave you a list of favourites and what is live with a simple tap. I don’t need to know what is upcoming in a few weeks or a list of pod casts on my subject matter I’m interested in. I know what I’m writing here will not change a thing but perhaps others will find solace reading this..__%%__Version: 7.10.5

New AppIt’s terrible..Tom BaldVersion: 7.10.5

App is brokenTerrible update. App doesn’t work. What a joke..8515BarVersion: 7.10.5

Keeps stalling and crashingKeeps stalling and crashing.L4NLEHVersion: 7.10.5

Not workingSince the update, the app works every other time, you have to disconnect, reconnect, or close and reopen your iPhone, something you don't have to do for Spotify, Apple Music, etc. A very bad update..Al3xisrodrigueVersion: 7.10.5

4.4 huh???No idea how they’re doing the math cause it doesn’t math to me…. Please restore old app. This one is terrible.Matt RideoutVersion: 7.10.0

Absolutely HORRIBLE APP!!!!If I could give it a negative star I would!!! Constantly stops during live feeds, downloads don’t work for more than a few minutes at a time. Likely cancelling my Sirius subscription because of this new version of the app since it’s the way I have to listen to shows..TidalcrestVersion: 7.10.0

Xm is bad.Been a customer since 2008. I just wanted to cancel because xm is not worth the money and I’m tired of paying for it so I had to phone to cancel. Xm needs to hire Better customer service representatives as they won’t take no cancel my radios and they keep trying to sell me things. No means no cancel means cancel. I don’t want to spend a half hour or longer on the phone to cancel something. Same repetitive songs over and over not worth it. Stay away folks I’m telling ya. Apple Music or Amazon music is far far superior for way way less..TruthhurtssobadVersion: 7.9.6

Log inCan’t even log in anymore so disappointed with the app. Was great with the old app.HordaxxxxVersion: 7.9.6

New update sucksI can’t log into my Sirius app as I’m told my info isn’t in system. However, no issue logging into Sirius via safari and all my info is accurate. This service is getting worse. Zero support. Maybe time to just stick with another streaming service solely.KimdulinVersion: 6.7.0

It doesn’t work for CanadaIt doesn’t work for Canada.12345vlafVersion: 7.9.6

Doesn’t connect to AirplayThis new app doesn’t connect to any external speakers in our home. So it can only be played on the app. Having issues getting to play in my car as well!.GahanakhabwjababVersion: 7.9.6

They made worse somehowThis is a very bad app. “Live” does not work. Song being shown on library is not the song being played. Highly recommend finding a different source to play music..CompounddwellerVersion: 7.9.6

Terrible AppSince I’ve installed the new app I haven’t been able to use it at all. All I get is “something went wrong” message. Did they not test this app before releasing it. Wish I had never downloaded the new app..Unhappy Customer ughVersion: 7.9.6

Bad appHorrible and confusing layout. App has never been good..Antt001Version: 7.9.0

Trying to force me to download the new appI've read nothing but bad reviews about the new app so I do not want to download it but now the old app is pausing partway through each and every song I tried to play SiriusXm.... you guys need to smarten up or you will lose a customer here...hating this experience.ToolidiusVersion: 7.9.0

Previous Daily event Selection DeletedI listen a lot to Classic Radio and the former version of the app you could look back at previous daily events and select an event that was on earlier that day. This version doesn’t have that function. If I want to listen to previous events I use the previous app version. If you are going to update an app don’t eliminate existing features. Don’t download this upgrade if the app. There are just too many defects and should never been released..WindmanphotoVersion: 7.9.0

App keeps droppingEver since App update continues to dropping have to go in and restart then restarts program ..so frustrating. Please fix, I pay for this, also it should be unlimited skips..agin I am paying for this service..XfawrdatyvcVersion: 7.9.0

Bad appThe new app is so bad… why can’t I just have a list of all channels like I used to?? Plus the new app is much less stable than the old.Charlie7568!Version: 7.9.0

New app sucksCant not longer listen to previews show as it was in the older app..SamgordVersion: 7.9.0

App skips.Listening to Howard and app skips to different part in show when on replay. Happens frequently. Never had this issue with old app..SndjeiVersion: 7.8.1

New app sucksI can’t stand the new app. Very hard to find and play passed shows. Bring back the old app.SledderguyVersion: 7.8.1

Bring back the old app please!New app is disorganize, not int uitive and all favourites saved were lost. Now I can’t get the old version to save to my IPhone. Very disappointing..RkdewarVersion: 7.8.1

Channels keep disappearingMust be every time you update that i keep losing favourite programmed stations.. Nothing like turning on your Yacht Rock for a long drive only to discover it’s now the preview channel… please just stop!! Sincerely, a paying customer.Cols3:23Version: 7.8.1

Upgrade to a downgrade!This app is horrible. I was still using the old one up until a week ago, it doesn’t play a song more than 25sec without having to pause and press live to start again and only getting worse. I think it’s how they want to push us to this new app. Sxm should just abandon this “new” app and keep the old one!.Treezy_007Version: 7.8.1

IOS16 really?I can run Diablo Immortal on IOS 15 but you can’t make your new POS app work on 15? There’s no technical reason u can’t make it compatible. I could run your app on my toaster. Try firing half your crappy DJ’s make those channels play on shuffle and invest a few dollars on making iOS 15 work! This way you actually make more $$$$ by having a wider audience. Terminate Howard Stern’s contract. His audience is aging and younger generations won’t connect w him anyway. Huge waste of money. Then lower the price to be more competitive within the industry and once again see revenue gains. XM has always been on the verge of bankruptcy. I hope your satellites floating in figure 8’s come crashing down on HQ’s. Let me me the next “Howard Stern” sign me a 10 year contract for minimum wage and show you how a business plan w good taste in music and exceptional people skills makes it happen! All the best!.ReviewsPlusVersion: 7.8.1

BrokenIt’s a frustrating struggle trying to have the app play in the background. Constantly shuts off the stream when you exit the app or when the Lock Screen kicks on. Editing settings or resetting my iPad does not fix the issue. Been a few months. Needs bug fixing or an update that actually works..Shutupstupid16Version: 7.8.0

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