Pizza Hut - Delivery & Takeout Customer ServicePizza Hut, Inc.

Pizza Hut - Delivery & Takeout Customer Service

  1. Pizza Hut - Delivery & Takeout Customer Service
  2. Pizza Hut - Delivery & Takeout App Comments & Reviews (2024)
  3. Pizza Hut - Delivery & Takeout iPhone Images
  4. Pizza Hut - Delivery & Takeout iPad Images

Download the official Pizza Hut app for the easiest way to order your favorite pizza, wings, desserts and more! We’ve added contactless ordering features, so you and your family can get the pizza you love without worry. Our app is designed for pizza lovers, making fast food delivery and takeout even easier. Check out our menu, find deals, save orders and earn free pizza with Hut Rewards®.
• Order contactless delivery, takeout or curbside pickup
• Check in for curbside pickup with one simple click
• Access the full Pizza Hut menu, discover new menu items and view local deals
• Stay up-to-date with your Hut Rewards® points and redeem free pizza, wings and more with ease
• Customize your own pizzas with the easy-to-use Pizza Builder
• Reorder in three easy taps
• Track your order with the Pizza Hut Delivery Tracker
• Place future orders up to 7 days in advance
• Use guest checkout to easily order without an account
• Find Pizza Hut locations near you
• Pay with cash, card or Pizza Hut gift card
• Order within the 50 United States territories and possessions excluding Puerto Rico and the U.S. Virgin Islands

Pizza Hut - Delivery & Takeout App Comments & Reviews

Pizza Hut - Delivery & Takeout Positive Reviews

What Happened (Baby Come Back)I remember as a kid loving Pizza Hut. The pan pizza gave the best little crunch to every pie. Then something happened over the last 10 years where the quality just went down. Maybe it’s the fact that for years dominoes was garbage and when they caught up Pizza Hut just didn’t look as good anymore. I still believe that those Pizzas I had as a youth were better and a return to the roots would be nice, ingredient wise. Nowadays I go to Pizza Hut because y’all come up with crazy “pizzas” stuffing your crusts with whatever you can find. I’m surprised there hasn’t been a foray into deep dish or a “Corn Dog Stuffed Crust” (which I’m not asking for, but would be on brand. That’s not even mentioning the app, which would be fine if every other app in the Pizza business weren’t already so much better. Everything feels laggy, the design is fine but the engine on the app just feel like a beaten up Mazda just trying to make it home from Burning Man. It does the job but honestly halfway through my order I second guessed even getting my food from Pizza Hut because the dominoes app would have just been a breeze to work with..Version: 5.7.0

Favorite pizzaPizza Hut is my families favorite pizza and has been for years. Not only the food but the customer service is top tier and that hasn’t changed since I first ate at a Pizza Hut in California when I was a lot younger. With that being said once in awhile the app gives me issues because I’m not technologically savvy lol but whenever I call to our neighborhood Pizza Hut whether a manager or crew member answers the phone 9xs out of 10 they really do go above and beyond to help me figure out whatever I need. I just add that our Pizza Hut on sw29th and May has the friendliest staff possibly ever. Now around 2:40 today my husband went to that Pizza Hut for contactless curbside carry out or whatever it’s called and waited in the car at least 5 minutes and said nobody came out with our order. I asked him if it was busy and he said he only saw employees inside the restaurant. So he had to get out the car and go in and looked and saw his name on the board with order status as ready so I’m wondering why nobody brought the food out? The app even asked me his cars make model color etc and where’s to put the food so I don’t understand if I did something wrong but I know I specifically wanted curbside because his knees bad and I wanted him to walk as little as possible. So I still am team Pizza Hut I’m just wondering what happened. Thank you so much for your time and attention..Version: 5.25.0

Horrible appI have use this app 25 times to order my kids Pizza Hut because that’s the one they prefer, when you’re picking toppings on like the other two main competitors, if you pick pepperoni you can’t put on this half only on that half only on all the pizza, you pick it is on all the pizza, there’s always a problem with something and it doesn’t know what it is the test tells you to go back and check everything, God for bid you re-order one of your previous orders and happens to be on a day where Wednesdays have cheaper wings so the owner can’t go through for literally about a dollar that they don’t wanna “overcharge you”, and don’tForget never combined two deals at the same time. The app is ridiculously glitchy, I have to sign back in every time, and the refurbishment honest with you the service that I received has been more than subpar, my kids basically eat the pepperoni off the pizza and I decided OK why don’t I start getting the pepperoni lovers pizza last week in arrived with two pieces of pepperoni and three slices 2 1/2 to 3 pieces of pepperoni on the rest. So I literally paid five dollars more on the five dollar deal to get the equivalent of what may have been one to two extra pepperonis, I’ve had five dollars for 1 to 2 extra pepperonis, I didn’t expect to get as much pepperoni is the picture showed but this was ridiculous.Version: 5.0.4

Please update app for topping selection for baked pastaPlease update app and allow folks to alter toppings on the baked pastas, and allow marinara sauces to go out with breadsticks. We order the baked pasta for two and always have to ask for two marinara sauces, you certainly do not expect my wife and I to share one sauce when we split the breadsticks that comes with the deal. We absolutely love that meal deal… I get the meats and she gets the veggie.. need to update the app the be able to remove toppings and to allow the store to adjust this item as well. We ran into issue with our last visit in Gloucester, Va.. where I called the store right as I was ordering on the app, asking not to include olives or green peppers, in place of that please add extra mushrooms. When I got to the store, hers had olives in it. Say if I did not look at the order, and when I got home, wife would have ripped me a new one… so please correct the system and that store so when I call, we can edit the order. I left my last review with this information as well as calling the corporate customer service number and spoke to someone there as well.. as a solution please DO NOT remove the baked pasta as we love them, just fix the app and your store policy (per that store manager) unable to change on their screens. Thank your loyal and long time customer..Version: 5.28.1

Two mistakes!I ordered a pan pizza. Arrived to pick it up, they gave it away to someone else. Waited 18 more minutes for a pizza and watched customer upon customer collect their pizzas and go. I walked in for it and asked the girl working why I was still waiting for my pizza when everyone else was picking up pizzas and leaving. She said they were door dashers and they had to get them out. She then gave me my pizza. I walked to the car, opened it, and it wasn't what I ordered. I took it back and told her she should be able to credit me for my time and gas. She said, I can't give you a free pizza and a credit too. I didn't want that! I wanted my pizza! I was freaking hungry! I mentioned to a lady to check her pizza and she said I'm sure it's okay, I get my pizza here all the time. Well, me too! I've been a customer since 1994 and I've let things go before but this was ridiculous! I wasn't going to wait for them to make another pizza and correct their error! And to think, I tipped them! Maybe I shouldn't have gotten angry but I didn't do door dash, I came to pick it up. She couldn't offer me anything but an "I'm sorry" and we have to make it again. Ridiculous! Guess I'll be driving to Murphy for pizza from now on!.Version: 5.26.0

Friday Night Lights?????If I could give 1/2 a star a would. The Pizza Hut on Pass Road by the Naval Base has finally hit the bottom.(especially with customer service) I talked to Adam, manager on duty, and it was like talking to the pizza box. Our last experience was terrible. Pizza was cold, tasted bad etc. The wings were even worse. The manager called me back the next day and wanted to know what happened. I told her about bad CS and terrible food. She just called to find out who it was and what happened. DID NOT OFFER TO TRY AGAIN! We stopped going for a couple of months until tonight. My husband (senior citizen) stopped in to give them another chance. The person up front did not offer any customer service. If a customer walked in to me I would offer him a special and save him $5.00 But instead he took advantage of a senior citizen. He came home with a ticket and it was $5.00 more than the last one and it was a medium pizza instead of a large. I called up there but the night manager did not care AT ALL. He pretty much said TOO BAD LADY. I will TRY to call upper management but it will probably be a waste of time..Version: 5.24.1

App Has Some ProblemsFirst, a disclaimer. I am not an expert on using this app so there may have been a way to fix my problem that would have been clearer for someone who has used it more often. If there is, please let me know. Using IPAD app. I was in the app and put a Tastemaker in my cart. Then I tried to order another pizza (not a Tastemaker)and a pizzone but for some reason it would not let me switch from a large pizza 3 top to a medium bbq chicken. I tried going clicking “menu” several times but nothing worked until I cleared the cart and started over completely, put in the pizzone and the bbq pizza first, and then added the Tastemaker pizza. Irritating to say the least. Then, I proceeded to pay for the pizza. I had two gift certificates that I wanted to use. Put in the first no problem but then discovered that the app does not take more than one. I tried a couple of times to “add a gift card” with no success and ended up using a credit card. This results in having several lower balance gift cards sitting around instead of being able to use them up. Other apps have the ability to add two or three gift cards in a transaction, why not Pizza Hut?.Version: 5.20.0

This app is awful mostlyThis app is by far the most bugged app ever, it never works so you can’t redeem the points you’ve earned. I’ve earned a lot of points and it takes me over an hour sometimes to order having to go in and reset passwords and then the store doesn’t communicate with the app so you can’t just call the store to use points. I’m so frustrated with this thing half the time I just say forget it and order somewhere else. I really want to use my points and order other things with them for friends and family but the bugs on this app are horrific and there’s no customer service to speak of. Fix this app ASAP and you might actually get more business. This thing might work once a month. Thank goodness when I do order it records points I’ve spent at the store I just wish I could call the store to use points instead of having to use the website that always throws an error when checking out, or the app who won’t let you log in throwing some error about Json, I don’t know who this Jason guy is but he needs to get out of my app so I can use it!.Version: 5.29.0

App is ok but could be better (pizza is great)Please leave more space for delivery instructions. Apartment complex’s can be very difficult for a driver to find the right building and leaving good directions ensures our food arrives hot and fresh. Our complex has horrible building markers and it’s frustrating to always have to walk outside searching for the driver. It’s not their fault we don’t have proper signage. And the app is lacking some basic functions like being able to use your points once you have built the order. It would also be nice to not have to start from scratch to change from delivery to pick up or whatever. And lastly, too many deal options makes it overwhelming!! When there is 20 different ways to enter an order, I find myself trying the same order in different deals to see what is better. And it’s silly. Give me a basic deal and leave it at that because in the end, it’s all about the same price anyways. But overall, the Pizza Hut app is still better than most others. I appreciate that!.Version: 5.26.0

My order Friday, May 26, 2023 was my first time ordering on my iPhone.It took me a little bit to figure out but then it was OK I finally got through. I ordered the chicken pasta, Alfredo pasta, cheese sticks, apple pies, cinnamon rolls minis, two Dr. peppers, two mug root beers. The driver his name was Clarence were so nice and helped me to the door because it was a load I will say this that every item was hot and ready to eat and believe it or not it always for me. Lol but that way I will have some more for tonight, and tomorrow for lunch and probably for supper. I haven’t had Pizza Hut in a while and it was delicious very very good. Now I have a question I am on ELYSIAN FIELDS and eventually I will be back into Metairie Louisiana, will I still be able to use my app once I’m back in Metairie Louisiana? Whoever reads this can either email me or text me I’d appreciate it. But like I said nothing was greasy it was so good in fact I’m getting ready to eat my apple pie with a cup of hot tea. Thank you Pizza Hut keep up the good work! And thank you Clarence the driver he was very kind. Bye-bye for now!! 🫶🏻🥰.Version: 5.29.0

Major Bug.The app is designed very well and the user experience is great. However there is a major bug that doesn’t appear to have been addressed. Occasionally when adding something to the cart an error message is thrown and the item does not appear in the cart. Every subsequent item you attempt to add to the cart will throw the error and none will appear in the cart. Once you go to checkout none of the items appear in the subtotal or anywhere on the cart, BUT when your payment processes all the items that threw the error are on the order, charged on your card, and the items appear on the employee side so they just start making them. I got charged for 5 brownies and a couple other items I added while testing. Luckily I checked the order history immediately when I saw I gained over 100 points for 2 pizzas and called the store to cancel it, but this can cause SERIOUS headaches for customers and should be addressed. Unfortunately I don’t know what causes the initial error, and force closing the app didn’t help..Version: 5.0.6

Had a birthday partyOrder pizza online from this restaurant place my order online called the store first and asked her could I place my order with Her she said that it would be better if I did it online because she’s the only one working there so I continued to place my order online after I was already going to place it with her but she was too busy she continue to tell me yes that would be better for her because she’s working by Herself and Busy so i place my order online following my orderOh and my app saying that my kids pizza is ready So i came to the store when it said my order was prepared so I can get the birthday party started only to find out that my order was canceled without warning the person working at the front was unprofessional very smart Lay attitude told me it would be another Hour for our Pizza So I can Just Say I’m very unhappy with Pizza Hut and I’m a loyal customer she gave me no solution to my problem But to take my business elsewhereShame on you Pizza Hut.Version: 5.25.0

Worst app ever!!This app is terrible!! Takes you forever to trudge through putting together an order to find out that they have your location wrong & they automatically switched the store that you want to pick it up to another store in a different city & then you have to start all over again!! Argh!!!!! Then I tried to pay w Apple Pay which I have used successfully before & it won’t let it go through! So I typed in all my credit card info on 3 different debit/credit cards 4 or 5 times & it still doesn’t take my card!!! Then I get an alert that my card has been used for a Pizza Hut purchase but the app says nothing!! I finally called the store to verbally order the takeout pizza & I’m told I have to come down and order in person to use a credit card!!! I HATE THIS APP!! Even though it has worked before a couple of times, it is always confusing and frustrating!! And I LOVE Pizza Hut pizza!!! Not today! I’m ordering from anyone else than Pizza Hut!!.Version: 5.18.0

App will not update or download now!!!This is the 7th time, I’ve tried to update the app today! This same thing happened two weeks ago where I ended up calling, and that was another headache, nevertheless, I open my app on my iPhone 8 running iOS 13.4.1. I also have Norton’s VPN on. The app tells me that have to Update Now, without another option. So I hit the button and it goes and opens the App Store, it turns the download icon to a blue bar that says Update Now and when I hit it, it starts twirling in wonderland. After 5 minutes I give up and close the Apple Store and close the app and then I try the whole process again and again. I now turn off all of Norton’s secure features that protect me, thus leaving me exposed to the world and I try this process over and over with no new results. I decided to delete my app and reinstall it again, but after about 3 minutes of twirling it comes back to the download app mode. What do I need to do te give you all some business?.Version: 5.9.0

Nearly FlawlessThis app is probably one of the slickest food ordering apps around. From start to end, the ordering is seem less, and easy. However, the only major gripe that I have is about adjusting the pickup/delivery time. Now, I will admit, that it is more operator error, than a flaw, because most of the time when I order, I make sure that the time I selected is right. The first time that I could’ve sworn that I adjusted the time, it was for about 2 hours before pickup. Even though I had noticed immediately after I had placed the order, I still had to call the store, and which they said that they weren’t able to change the time in the computer, but instead just manually set it for the time that I wanted. I felt bad for them. Now, again, yesterday, I had ordered, and the time that I selected didn’t get accepted, either. Since it was about 30 minutes before I had requested, I went to pick the pizza up, instead of calling to have them adjust the time, again. So, as far as suggestions, I don’t know if there is a way to make sure to verify the pickup/delivery time before finalizing the order? Or maybe make the time selection on its own separate screen that everybody has to enter for every order, and then ask them to verify that the time they selected is correct? Other than this request, the app is very nice, and it makes ordering easy! Thanks!.Version: 5.17.0

Please update the followingSo the app is definitely more user friendly, however, there is no way to add extra toppings. For example, when you select pepperoni as a topping, you can only select it once, there’s no way to change amount. The other thing I’d change is limiting the amount of characters available when instructions. Since you can’t add extra toppings, if you try to request it in additional instructions, you have to limit what you say. Add a feature that allows you to specific certain things for each item or something. The purpose of the app is for convenience and ease, but now you have to call the store after placing the order to update it to what you truly want. Might as well just call in the order. Also, with the update, when you change the amount of sauce on your pizza, it doesn’t show you’ve selected light or extra sauce when confirming your order. As consumers, we want to see what the store will see and we want to be able to order something exactly as we want it without having to jump through extra hoops. Other than that.. Pizza Hut app is great. That’s my 2 cents ✌🏻.Version: 5.0.6

First time user, bad experience.I was at the checkout screen and it kept saying my zipcode was invalid. It asked me to find a Pizza Hut when I started and it did so I continued through the process. So how was it wrong? I go back to edit the address. Turns out you can’t. You get a window that says changing the order might cancel it. So okay. I went back and added my primary address directly in the profile tab. I go back to checkout and it lets me select the address I added. Cool. Then I try to finish and now it said I don’t have any items?? So the pizzas count as nothing? And the $35+ came from nowhere? So I tried to delete an item and it said an error occurred and the entire order was empty. I had to restart all over again. PLEASE make the text fields show the autocomplete. It’s annoying having to type all the fields especially the card number when it’s already saved in iOS (picture wasn’t working on Citi Double Cash card). Bad user experience..Version: 5.0.3

Gets expensive in a hurryWas 4 stars... but dropped t 2: Even without very much food, the total jumps up quickly. But it’s always hot, fresh, and tasty. And overall, delivery is timely. So there is that. It’s just so expensive that it can’t be done as often as my family would like... like weekly at least. Due to the cost it’s more of a special occasion kind of treat, like for a birthday. So a few times a year instead. Their loss. Our loss. UPDATE: was left sitting amongst numerous boxes delivered to our 220 apt building, no receipt. No receipt! Nothing to identify the order... and multiple residents were already circling the order!? They were discussing who’s it was, what was on it. And one box’s “seal” was open. At least there needed to be a receipt to let everyone (and myself) whose order it was. (Oh, and no marinara sauce. No quite “pizza” without sauce. The wings were delicious, as were the cheese sticks.) My tip will be less next time... much less. And if the app allows I will ask that they wait for me, rather than abandon my $40+ order to hungry people without even buzzing my apartment that they were here, as I did request. I headed down as soon as I had been texted that my order was out for delivery, but my family says no one buzzed... so very good I did head down or else our food would gave likely been snatched up by someone else, particularly in these difficult times..Version: 5.12.0

GREAT app, but...This app works great when you have a huge family gathering and everyone is trying to figure out what they want. You don’t have to annoy the person on the other line with all the waiting on people to decide and figure out their orders. However, I would love to be able to change my credit card info. The first time using this app I had to use another persons card because they were paying. Now every time I place an order their credit card info immediately for the default pay. No where in the app can you change this, you are forced to have to type in your information every time if it’s not the default and it can get a little tedious. This app has great potential and could go a lot deeper in depth than it already has. An example would be having toppings on a quarter of the pizza as an option. There is a half option, but no quarter. Now would that be nice? Overall the app is super useful and it gets the job done..Version: 5.8.0

Awesome for frequent customersI have been using the Pizza Hut app now and we order about 2-3 times per month. It’s a great way to get their best deals, order from your favorite location, and save your favorite items for a quick reorder the next time you’re having a “Hut Craving”! On average, the wait times the app has given me are about 2 minutes earlier than average. My favorite part is that it tracks my purchases and saves my points so that when I get enough for a free item, it will populate that first so I can save money on my order. It’s one of the best ordering apps I have used. We have consistently accurate orders, quick pick-up/delivery times, and the best deals coming up every time we order (or reorder). Give it a try. Most “big corp” apps are really not as user friendly as this one is. I will continue to use it as long as the user interface stays as useful as it has been..Version: 5.4.5

Takes foreverMy family and I truly love Pizza Hut food. The Corinth location takes longer than an hour to deliver 100% of the time. If we’re ever starving and can’t wait to eat, we just have to order from somewhere else. If we want the delicious food from Pizza Hut, we have to be sure we’re not too hungry and we have to order it way ahead of time. We stopped ordering from Pizza Hut about a year ago because of delivery times, but we received an email a few months later with a coupon, asking us to come back and that delivery times had improved. This was not the case. That was a few months ago. Now that Pizza Hut has these new deals, we wanted to give them another try. A couple of weeks ago, it took an hour and a half to get our food. I ordered them again today because my kids begged me to, and it’s already been over half an hour, and according to the app and online, not only is their estimated delivery time over an hour, they haven’t even started cooking the food yet..Version: 4.7.2

Was perfect, now it’s annoyingI shouldn’t be forced to open a web page to order because the mobile app isn’t functioning right. Just to be clear, I LOVED the app. It was handy, I found all the good deals very easily, and it was so convenient sometimes I just ordered pizza to order pizza. Now, everything has drastically changed because the app doesn’t recognize my login. I even changed my password to see if I was in the wrong, in which I wasn’t. The website worked just fine, but the app acted like I didn’t even register. Until this issue is fixed, I’m rating this app 3 stars. Also, this isn’t a one time problem. For months this has happened, hence my fast of Pizza Hut pizza. Now, I about had it with this unrecognized login. Update: Customer service did little to nothing. I’m questioning Pizza Hut’s value of customers since my issues are obviously not prioritized. What was a great app is now deleted. Im keeping the 3-star review because the app is useful, but beware when you develop a problem! It’s going to be a good minute before you get a response..Version: 5.5.2

Great Pizza, Glitching ServiceDownload the app a couple weeks ago, earn enough for an “Any Large Pizza”. Had continuous great service and the Pizza is in my opinion, the current best of the big name brand pizza places. However, when I redeemed my order, would not let me redeem my points for the first half of the day and kept telling me to try again later, then found out you need to have a $11 minimum order for delivery. You can’t just pay delivery fee for a free pizza. The app said it would take about 27-31 minutes to make and deliver. It took them an hour and a half and some how the app glitched and turned banana peppers into pineapple. Called the store to have it fixed and they said the problem was my fault and kept implying that there’s nothing they can do. I had several great orders from this company over the last two weeks, so I say be careful with the app..Version: 5.19.0

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Pizza Hut - Delivery & Takeout iPhone Images
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