Pizza Hut - Delivery & Takeout Customer Service

Pizza Hut - Delivery & Takeout Positive Reviews

InfuriatingThis is a great app when it works, but Pizza Hut has more problems with their website/app (because the app just takes you to the site once you open it) than any website I’ve ever used. When you can get it to work, it’s great and easy and fast and you can get the best deals and/or use your rewards. However, over half of the time the website does not work! Links won’t connect, it’s slow, it keeps rebooting or logging you out of your account, it refuses to add your coupon codes/reward items, and/or won’t recognize the tabs needed to send site info. This is unacceptable when half of the deals or coupons and the reward program points can only be used when ordering online. So you either have to call in to order and not get the deal/reward purchases or you have to spend literally an hour or longer trying to use the site over and over again, until it finally works. This isn’t a recent issue, either. I’ve been dealing with this app/site for over a year now and it never gets better. In fact, it seems to be getting worse and more frequent over the last couple of months (which is why I’m finally adding this review). The issues are so bad and frequent now that over half of the time I just go somewhere else to spend my money, and Pizza Hut loses my family’s purchase (I’m sure I’m not the only sales they’re losing lately, either). It’s absurd that they continue to allow their website/app to have so many issues without obtaining a tech support service to help them quickly fix the problems and get their site back up, or even better yet, just trash the whole site and redo it. Its completely infuriating!.ShellyL74Version: 4.7.3

Friday Night Lights?????If I could give 1/2 a star a would. The Pizza Hut on Pass Road by the Naval Base has finally hit the bottom.(especially with customer service) I talked to Adam, manager on duty, and it was like talking to the pizza box. Our last experience was terrible. Pizza was cold, tasted bad etc. The wings were even worse. The manager called me back the next day and wanted to know what happened. I told her about bad CS and terrible food. She just called to find out who it was and what happened. DID NOT OFFER TO TRY AGAIN! We stopped going for a couple of months until tonight. My husband (senior citizen) stopped in to give them another chance. The person up front did not offer any customer service. If a customer walked in to me I would offer him a special and save him $5.00 But instead he took advantage of a senior citizen. He came home with a ticket and it was $5.00 more than the last one and it was a medium pizza instead of a large. I called up there but the night manager did not care AT ALL. He pretty much said TOO BAD LADY. I will TRY to call upper management but it will probably be a waste of time..Senior Citizen UpsetVersion: 5.24.1

App just as bad as customer serviceThe app, the website, and the customer service are just so bottom of the barrel that it’s not even worth my time listing the dozens of items they couldn’t fix, wouldn’t fix, couldn’t explain, all with a very poor attitude that shows the customers do not come first when it comes to Pizza Hut. We have been ordering big ticket orders from them for over 14 years, but we will never ever order from Hut again after the way we were treated on the phone today by a representative “Craig”who even refused to give us a supervisor because he wasn’t able to fix the problem Because it was either too lazy or didn’t know how and was fearful of asking his supervisor and pretended he did, and came back and told us the supervisor agrees with him and I’m not going to get to speak to one! It boggles the mind how you could go to a location, order, putting your phone number, your name is on the receipt and everything else, yet the order does not show up in your account but they refuse to input the order manually because on the same date another order went through at a wrong location (their fault!) and was canceled, and they had to credit the points because their system is so messed up, yet the points do not show on my end and they refuse to credit me. It was one of those conversations where they tried to double talk you to death until you get sick of them, well I’m sick of them AND the Hut alright. Everything is just so poor, we are headed elsewhere and we’re taking our dollars with us. This app really, really captures the tone and tenure of the treatment you get at the hut, so buyer beware..Bonito appsVersion: 5.0.3

Please update app for topping selection for baked pastaPlease update app and allow folks to alter toppings on the baked pastas, and allow marinara sauces to go out with breadsticks. We order the baked pasta for two and always have to ask for two marinara sauces, you certainly do not expect my wife and I to share one sauce when we split the breadsticks that comes with the deal. We absolutely love that meal deal… I get the meats and she gets the veggie.. need to update the app the be able to remove toppings and to allow the store to adjust this item as well. We ran into issue with our last visit in Gloucester, Va.. where I called the store right as I was ordering on the app, asking not to include olives or green peppers, in place of that please add extra mushrooms. When I got to the store, hers had olives in it. Say if I did not look at the order, and when I got home, wife would have ripped me a new one… so please correct the system and that store so when I call, we can edit the order. I left my last review with this information as well as calling the corporate customer service number and spoke to someone there as well.. as a solution please DO NOT remove the baked pasta as we love them, just fix the app and your store policy (per that store manager) unable to change on their screens. Thank your loyal and long time customer..James Cardinal-VaVersion: 5.28.1

The location that you deliver from is terribleSo sick of getting cold 3 hour old pizza, I just wanted to use the app to complain because of the terrible store that this app sends me to. Every time I get delivery from this location it takes at least 2 hours to receive and the food is cold. I am a business owner of a Tax office and I use Pizza Hut for my business twice a week during tax season for an average of $50 dollars per order and the one close to my office in West Hollywood always has great service and excellent food, but the location that delivers to my house is the worst. I’m rethinking my loyalties. Can you please help your locations with uniformity. I am sick of having to get carry out from a different location just to get good food. Just to let you know I have loved Pizza Hut for the past 35 plus years ever since I remember my parents taking me there for family dinner when I was a child(no matter what location the food was always great). Please do something about this, it’s disheartening that the last time I ordered from this app I had to call 5 times and they gave me the runaround while I stayed courteous and understanding to the staff to receive terrible old food. Just to let you know, when I opened the Pizza Hut app to order, I closed it remembering what has constantly happened while ordering from home and decided to order delivery from your competitor Papa Johns even though I prefer your stuffed crust pizza and wings. Please do something about this, I don’t write negative letters but I am very frustrated, please track my older orders to track what the exact location has been delivering subpar food and let the franchise owner correct this..Rahmad1Version: 4.7.2

Two mistakes!I ordered a pan pizza. Arrived to pick it up, they gave it away to someone else. Waited 18 more minutes for a pizza and watched customer upon customer collect their pizzas and go. I walked in for it and asked the girl working why I was still waiting for my pizza when everyone else was picking up pizzas and leaving. She said they were door dashers and they had to get them out. She then gave me my pizza. I walked to the car, opened it, and it wasn't what I ordered. I took it back and told her she should be able to credit me for my time and gas. She said, I can't give you a free pizza and a credit too. I didn't want that! I wanted my pizza! I was freaking hungry! I mentioned to a lady to check her pizza and she said I'm sure it's okay, I get my pizza here all the time. Well, me too! I've been a customer since 1994 and I've let things go before but this was ridiculous! I wasn't going to wait for them to make another pizza and correct their error! And to think, I tipped them! Maybe I shouldn't have gotten angry but I didn't do door dash, I came to pick it up. She couldn't offer me anything but an "I'm sorry" and we have to make it again. Ridiculous! Guess I'll be driving to Murphy for pizza from now on!.Jflo0608Version: 5.26.0

App Has Some ProblemsFirst, a disclaimer. I am not an expert on using this app so there may have been a way to fix my problem that would have been clearer for someone who has used it more often. If there is, please let me know. Using IPAD app. I was in the app and put a Tastemaker in my cart. Then I tried to order another pizza (not a Tastemaker)and a pizzone but for some reason it would not let me switch from a large pizza 3 top to a medium bbq chicken. I tried going clicking “menu” several times but nothing worked until I cleared the cart and started over completely, put in the pizzone and the bbq pizza first, and then added the Tastemaker pizza. Irritating to say the least. Then, I proceeded to pay for the pizza. I had two gift certificates that I wanted to use. Put in the first no problem but then discovered that the app does not take more than one. I tried a couple of times to “add a gift card” with no success and ended up using a credit card. This results in having several lower balance gift cards sitting around instead of being able to use them up. Other apps have the ability to add two or three gift cards in a transaction, why not Pizza Hut?.Gigi2975Version: 5.20.0

This app is awful mostlyThis app is by far the most bugged app ever, it never works so you can’t redeem the points you’ve earned. I’ve earned a lot of points and it takes me over an hour sometimes to order having to go in and reset passwords and then the store doesn’t communicate with the app so you can’t just call the store to use points. I’m so frustrated with this thing half the time I just say forget it and order somewhere else. I really want to use my points and order other things with them for friends and family but the bugs on this app are horrific and there’s no customer service to speak of. Fix this app ASAP and you might actually get more business. This thing might work once a month. Thank goodness when I do order it records points I’ve spent at the store I just wish I could call the store to use points instead of having to use the website that always throws an error when checking out, or the app who won’t let you log in throwing some error about Json, I don’t know who this Jason guy is but he needs to get out of my app so I can use it!.Joe19dpVersion: 5.29.0

App is ok but could be better (pizza is great)Please leave more space for delivery instructions. Apartment complex’s can be very difficult for a driver to find the right building and leaving good directions ensures our food arrives hot and fresh. Our complex has horrible building markers and it’s frustrating to always have to walk outside searching for the driver. It’s not their fault we don’t have proper signage. And the app is lacking some basic functions like being able to use your points once you have built the order. It would also be nice to not have to start from scratch to change from delivery to pick up or whatever. And lastly, too many deal options makes it overwhelming!! When there is 20 different ways to enter an order, I find myself trying the same order in different deals to see what is better. And it’s silly. Give me a basic deal and leave it at that because in the end, it’s all about the same price anyways. But overall, the Pizza Hut app is still better than most others. I appreciate that!.Single Mom 2Version: 5.26.0

My order Friday, May 26, 2023 was my first time ordering on my iPhone.It took me a little bit to figure out but then it was OK I finally got through. I ordered the chicken pasta, Alfredo pasta, cheese sticks, apple pies, cinnamon rolls minis, two Dr. peppers, two mug root beers. The driver his name was Clarence were so nice and helped me to the door because it was a load I will say this that every item was hot and ready to eat and believe it or not it always for me. Lol but that way I will have some more for tonight, and tomorrow for lunch and probably for supper. I haven’t had Pizza Hut in a while and it was delicious very very good. Now I have a question I am on ELYSIAN FIELDS and eventually I will be back into Metairie Louisiana, will I still be able to use my app once I’m back in Metairie Louisiana? Whoever reads this can either email me or text me I’d appreciate it. But like I said nothing was greasy it was so good in fact I’m getting ready to eat my apple pie with a cup of hot tea. Thank you Pizza Hut keep up the good work! And thank you Clarence the driver he was very kind. Bye-bye for now!! 🫶🏻🥰.PIGLET1948Version: 5.29.0

Major Bug.The app is designed very well and the user experience is great. However there is a major bug that doesn’t appear to have been addressed. Occasionally when adding something to the cart an error message is thrown and the item does not appear in the cart. Every subsequent item you attempt to add to the cart will throw the error and none will appear in the cart. Once you go to checkout none of the items appear in the subtotal or anywhere on the cart, BUT when your payment processes all the items that threw the error are on the order, charged on your card, and the items appear on the employee side so they just start making them. I got charged for 5 brownies and a couple other items I added while testing. Luckily I checked the order history immediately when I saw I gained over 100 points for 2 pizzas and called the store to cancel it, but this can cause SERIOUS headaches for customers and should be addressed. Unfortunately I don’t know what causes the initial error, and force closing the app didn’t help..Four10100Version: 5.0.6

Notifications aren’t always correct.I received a notification just a few minutes ago about receiving a free large pizza yet when I clicked on it and went to my messages, I had zero messages. This has happened a few times before where after clicking on the notification, it’s take you to the regular Pizza Hut app but nothing would appear anywhere on the app that was anywhere closely related to what the notification would say. Also, the tracking isn’t very accurate either. If you have contactless delivery, it won’t show as delivered until 15 mins up to an hour later. I’ve gone out after being notified it was delivered only to find my entire order was stone cold. We have fast wifi so that wasn’t the issue. Other than these small issues, the app is a great way to earn points towards a select few items on the menu. It would be cool if we could redeem points towards anything on the menu. Adding the cinnamon sticks to the $7 menu would be amazing! Those things are great as desert or a quick breakfast on the go!.Kim erVersion: 5.33.0

Had a birthday partyOrder pizza online from this restaurant place my order online called the store first and asked her could I place my order with Her she said that it would be better if I did it online because she’s the only one working there so I continued to place my order online after I was already going to place it with her but she was too busy she continue to tell me yes that would be better for her because she’s working by Herself and Busy so i place my order online following my orderOh and my app saying that my kids pizza is ready So i came to the store when it said my order was prepared so I can get the birthday party started only to find out that my order was canceled without warning the person working at the front was unprofessional very smart Lay attitude told me it would be another Hour for our Pizza So I can Just Say I’m very unhappy with Pizza Hut and I’m a loyal customer she gave me no solution to my problem But to take my business elsewhereShame on you Pizza Hut.R1984!Version: 5.25.0

Worst app ever!!This app is terrible!! Takes you forever to trudge through putting together an order to find out that they have your location wrong & they automatically switched the store that you want to pick it up to another store in a different city & then you have to start all over again!! Argh!!!!! Then I tried to pay w Apple Pay which I have used successfully before & it won’t let it go through! So I typed in all my credit card info on 3 different debit/credit cards 4 or 5 times & it still doesn’t take my card!!! Then I get an alert that my card has been used for a Pizza Hut purchase but the app says nothing!! I finally called the store to verbally order the takeout pizza & I’m told I have to come down and order in person to use a credit card!!! I HATE THIS APP!! Even though it has worked before a couple of times, it is always confusing and frustrating!! And I LOVE Pizza Hut pizza!!! Not today! I’m ordering from anyone else than Pizza Hut!!.Marshal MelVersion: 5.18.0

App will not update or download now!!!This is the 7th time, I’ve tried to update the app today! This same thing happened two weeks ago where I ended up calling, and that was another headache, nevertheless, I open my app on my iPhone 8 running iOS 13.4.1. I also have Norton’s VPN on. The app tells me that have to Update Now, without another option. So I hit the button and it goes and opens the App Store, it turns the download icon to a blue bar that says Update Now and when I hit it, it starts twirling in wonderland. After 5 minutes I give up and close the Apple Store and close the app and then I try the whole process again and again. I now turn off all of Norton’s secure features that protect me, thus leaving me exposed to the world and I try this process over and over with no new results. I decided to delete my app and reinstall it again, but after about 3 minutes of twirling it comes back to the download app mode. What do I need to do te give you all some business?.Jesus.verdejoVersion: 5.9.0

Please update the followingSo the app is definitely more user friendly, however, there is no way to add extra toppings. For example, when you select pepperoni as a topping, you can only select it once, there’s no way to change amount. The other thing I’d change is limiting the amount of characters available when instructions. Since you can’t add extra toppings, if you try to request it in additional instructions, you have to limit what you say. Add a feature that allows you to specific certain things for each item or something. The purpose of the app is for convenience and ease, but now you have to call the store after placing the order to update it to what you truly want. Might as well just call in the order. Also, with the update, when you change the amount of sauce on your pizza, it doesn’t show you’ve selected light or extra sauce when confirming your order. As consumers, we want to see what the store will see and we want to be able to order something exactly as we want it without having to jump through extra hoops. Other than that.. Pizza Hut app is great. That’s my 2 cents ✌🏻.TRexxx89Version: 5.0.6

First time user, bad experience.I was at the checkout screen and it kept saying my zipcode was invalid. It asked me to find a Pizza Hut when I started and it did so I continued through the process. So how was it wrong? I go back to edit the address. Turns out you can’t. You get a window that says changing the order might cancel it. So okay. I went back and added my primary address directly in the profile tab. I go back to checkout and it lets me select the address I added. Cool. Then I try to finish and now it said I don’t have any items?? So the pizzas count as nothing? And the $35+ came from nowhere? So I tried to delete an item and it said an error occurred and the entire order was empty. I had to restart all over again. PLEASE make the text fields show the autocomplete. It’s annoying having to type all the fields especially the card number when it’s already saved in iOS (picture wasn’t working on Citi Double Cash card). Bad user experience..J.A. RamirezVersion: 5.0.3

Needs to be fixed! Broken for weeks!For weeks now, the app hasn’t been processing mobile orders. It lets you create your order & “submit payment”, but the $ is never taken from account & after 2-3 min, pizza hut sends an e-mail saying “your order cannot be processed at this time”. Very aggravating for customers who intend on using their accumulated rewards with their order & are unable to as rewards are only redeemable when done so via pizza hut app. I think thats a change worth making — customers should be given the option to redeem their rewards no matter how they place their order. Each account has their own form of “account number” im sure… those account numbers should be made available for customers so they can utilize the rewards they accumulate should the app ever glitch out or have problems like its been having. Ive made a complaint to my local store on a few occasions but nothing has ever come of it, so dont know if they even have the tools to remedy the problem themselves… if not, that falls on the app developers..Aly55801Version: 5.33.1

Nearly FlawlessThis app is probably one of the slickest food ordering apps around. From start to end, the ordering is seem less, and easy. However, the only major gripe that I have is about adjusting the pickup/delivery time. Now, I will admit, that it is more operator error, than a flaw, because most of the time when I order, I make sure that the time I selected is right. The first time that I could’ve sworn that I adjusted the time, it was for about 2 hours before pickup. Even though I had noticed immediately after I had placed the order, I still had to call the store, and which they said that they weren’t able to change the time in the computer, but instead just manually set it for the time that I wanted. I felt bad for them. Now, again, yesterday, I had ordered, and the time that I selected didn’t get accepted, either. Since it was about 30 minutes before I had requested, I went to pick the pizza up, instead of calling to have them adjust the time, again. So, as far as suggestions, I don’t know if there is a way to make sure to verify the pickup/delivery time before finalizing the order? Or maybe make the time selection on its own separate screen that everybody has to enter for every order, and then ask them to verify that the time they selected is correct? Other than this request, the app is very nice, and it makes ordering easy! Thanks!.NeubieWanKeneubieVersion: 5.17.0

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Pizza Hut - Delivery & Takeout Negative Reviews

Updated app came out with bugsThe previous version had some issues but they weren’t much of a problem and could be worked around. The new user interface seems a little clunky and there are a couple of problems that caused me to have to do some troubleshooting. First, user interface is a step by step procedure that, while it gets the job done theoretically, it seems like it could be refined to speed the process. The first problem I had was with the crust flavor section. I honestly don’t remember getting the option to set the flavor the first time I tried to set up my pizza. I went through the rest of the process thinking they were going to ask later but it never came up. Then I couldn’t find a way to edit the fact it had “no flavor” on the crust in the end and I had to start all over. When I got back to the beginning, I saw the crust flavor section and when I tried to tap on “no flavor”, it just moved to the pizza sauce section. I got frustrated and just ended up selecting a pizza I had bought previously. The next problem was in the payment section. First I couldn’t find the Visa checkout option and I wish there was an Apple Pay option but as I entered my credit card info and tapped the button, it notified me I forgot to fill out my name. No problem, I filled out my name then it tells me to fill out the credit card number. The number was already filled out. I checked it against my credit card and ended up just refilling the same number again and it worked..BcookinVersion: 5.0.1

Order never readyMan I want to cancel this order since I waited 15 min before going to the store, and then they said they have a new system, and don’t have my order yet or any orders on the screen. I drove back home asking them to call me when it’s ready. They wanted me to wait in store another 15-20 min for my order that they didn’t receive. Didn’t ask what the order was but had a stack of cash at the counter looking like they were just getting to the store to open it. Although there were no orders there was someone in the back making someone’s order.. maybe that was just for himself? I wasn’t even going to order pizza but today but Dominoes was supposed to also be open at 10:30 but was not open. I spend a lot of money on pizza on a regular basis but I am ready to reconsider all that since .. 1 “. I can’t ever get my order on time. They always say 15 min but … it’s never ready until about 30 min or more, 2. The options or more page never has enough characters to leave a request like cut in squares and put the cheese on top of the toppings please. I always tip even though I am picking up the pizza and I am sure these people are being paid hourly.. plus tips? For checking people out who pick up their own food.? I expect my pizza to be done and done right but I hardly ever have cheese on top of the toppings , I always get 2/4 boneless chicken wings that look like a piece of breading with hardly any meat. As you can tell I am super fed up with Pizza Hut.Klr12345Version: 5.33.0

Unable to contact anyonePart of my order was not delivered today. I was instructed by the delivery person that the store did not have what I ordered and to call them to get a refund. I called several times selecting option 3 to report something wrong with my order, and they kept hanging up on me. I pressed 1 to see if that would get me through to someone and sure enough someone answered. I explained my order was not complete and I was transferred to someone else for help. That person told me she could not issue a refund. I asked why they could not return my money for something that was never delivered. No business should be able to steal costumers’ money when they don’t have what you ordered. I was once again transferred to a district manager and after over 12 minutes waiting on the phone to resolve this I got was a message to leave a voicemail. I left a message and expect a call back. I’ve been trying the app to contact someone else and it keeps kicking me out and requesting that I sign in over and over again. My dinner is cold and I’m upset at the shady business practices. Theft is theft, even if it’s just $4. If they are willing to lose a customer over $4, then this means they are making a profit stealing from costumers here and there, and it’s very lucrative for them. Personally, I tipped the driver more than that but it’s the way the entire situation was treated from the beginning that has completely ruined my perception of this business..VG1008Version: 5.33.1

Nothing but problemsSo I tried to order from delivery, when I called to order I was taken to some call center where they asked questions like my address and such. I was disconnected twice. Just hung up. I was t rude but after the third attempt I finally was put through to my local Pizza Hut. And then they asked the same questions the last people asked. After I entered the address I was told they don’t deliver in my area. Less than .2 miles away. Said they can’t cross the hwy. don’t understand what that means as they would be driving under the hwy getting in the service road making a u-turn then staying in the service road to get to us. Crazy. So then I try to call another one less than 2 miles away. Finally gave up and drove there. Once there the guy taking my order said his computer system is not working. So he had to go to the drive through and place my order. After getting my items I noticed they had forgot my break sticks. I wasn’t waiting g any longer and just accepted it. This happened last time I ordered (which was delivered). Dasher called me to tell me they didn’t have any pasta. After back and forth between me, the dasher, and the employee we finally got the order in. Once I received my order it was missing a wing order for the big bog and the wings I ordered separately. I just can’t understand how the whole company is so bad. Not sure I’ll ever try and order Pizza Hut again..RivetheadnolanVersion: 5.33.0

DONT NOT DOWNLOAD SCAMThis app is a scam and i’m greatly disappointed. I ordered from the pizza hut nearest to me in Houston, and My food was completely stolen. On top of that the person delivering my food sent me a link saying my food was cancelled. After my food was stolen I called the pizza hut store in that same location. I was put on hold by a co worker and the manager. After being on hold for so long, The Co worker told the manager in a annoyed tone of voice “Oh my god their still on the phone”. After about 20 more minutes on hold they eventually just hung up in my face, after i already told the co worker everything going on, and I don’t even think the co worker told the manager what was going on. I called Customer Service that transferred me back to the store in which I was put on hold and hung up on AGAIN. Then I tried to leave feedback and contact pizza hut through the app, and to my surprise the Pizza Hut app has disabled me from using the feedback and help option which is very crazy, I have a screen recording of being put on hold, then being hung up on by the pizza hut, I have proof of the Cancelled order link sent to me by the fake delivery person, I have all the proof of being refused the help that I needed regarding my stolen food. I’ve never written a review in my life but I don’t want anyone else to potentially have the same experience as me. DO NOT ORDER FROM THE APP ORDER DIRECTLY FROM THE STORE ,THE DELIVERIES ARE LITERALLY THROUGH DOORDASHERS.Yonce_barbieVersion: 5.29.0

Ordering Online is a Nightmare! Support non existentHard to navigate thru to order. Then, if you call the local phone number to talk to a person at that store….. and reach a person from all over the world … You’re not able to speak to a person at the store where you ordered your food!!! I called them 4 times. Asked to speak to a person from the Pizza Hut, where I ordered the food!! Guy says he will transfer me!!! Was on hold over 15 minutes, so I hung up and called back… Told the guy that answered that I had been on hold and no one ever answered!! This time he says he will transfer me… This time I am on hold for 18 minutes and then the phone disconnected. Called back again, get the same guy. Tell him that have called numerous times and still not connected!!! This is crazy!! He said he would transfer me!!!!… This call … I have now been on hold 16 minutes and still on hold…No one from Pizza Hut is answering the phone, nor has he came back on the line!!!! I finally get my pizza… ice cold!! Ordered pepper flakes. Received Parmesan cheese instead of pepper flakes!!! Delivered by a very rude Door Dash delivery driver… I had added a tip 20% to my ticket… She brings NO CHANGE!! She was very rude!!! The entire time… I continued to call the Pizza Hut where I ordered the pizza and on hold 17 minutes and still have NOT spoken to anyone with the Pizza Hut store!!! Keep listening to the same recording and no one answers!!!!! Jamie at Door Dash very rude!!!! Guy who answers the Pizza Hut phone line is useless!!!! Will NEVER order from them again!!!!!.UNHAPPY Texarkana StoreVersion: 5.33.0

Bring back the “No sauce” optionPlease bring back the option of selecting no sauces. So many people eat pizza without sauce due to the individual not liking it or being allergic. It is unfair for those that have to select a certain sauce now on the application. Personally, I have order pizza’s without sauce for years. Using this application was very beneficial to me when selecting the no sauce option. Now, I have to select previous orders due to the company removing that selection. It is an inconvenience when placing my order. Now, I have to follow up by calling the stores each time to notify them I would not like sauce on my pizza. Recently, I had botched orders. I called the store after placing my online re-order and spoke to the call center, which was supposed to relay the message that, “I did not want sauce on my pizza because the application didn’t give me the option.” The call center didn’t relay the message to the store. Once I arrived to pick up my order it was incorrect and had sauce on the pizza. Another time, I order via telephone to avoid the complications from the previous order. However, I wasn’t able to receive reward points because the caller didn’t ask for my phone number. It is very frustrating and a huge inconvenience. Please change the option back to choosing pizza without sauce for those that are allergic or don’t like sauces. Thank you.Dom-AshleiVersion: 5.26.0

They will take your money and lieOn the 4th of July I order through this app and mistakenly clicked on the wrong store. No big deal right? Turns out that was wrong. First I tried calling the St Michael Mn store that I sent the wrong order to. But guess what they never answered. After 30 minutes i ordered from the correct location since they might be busy and would just call in the morning. So when I called the store they could not find the order at first. Then after getting the GM on the phone he lies and says I was never charged. But I have proof that I was charged. Even the app shows i was charged never mind what my bank account shows. The GM then gets rude and I tell him I’ll contact corporate. He scoffs and tells me go ahead. After talking to corporate, they assured me they would respond via a phone call as that was my preferred method of contact. Corporate instead sends an email saying that I was never charged. No proof of their claims, just a “nope we did not take your money.” But again I still have a charge with the store number and address attached. I send them this as well as screens from their app. Well it’s been a week and they refuse to respond. Called card service and they too show that the app via the St Micheal store took the money now we have to go through this whole prolonged process to recover our money. As for using the in app contact instant messaging chat option. We’ll as soon as we brought up a refund the chat “crashes”. Pizza Hut is a failing business and I’m getting to see why! Either they are just this incompetent with setting up a food ordering app or they are thieves..JayWest2683Version: 5.33.1

Terrible AppFirst and foremost, Apple Pay never works with this app. Apple Pay is so convenient, but I’m stuck with entering card details when I use this app. Secondly, this app creates a very visceral response when I’m trying to get it to stay on delivery as opposed to takeout. If I leave the checkout page and I come back to it and don’t re-rick the setting for delivery, I’m stuck with a carry out order. I’m annoyed because then I have to either just go and pick it up or call the restaurant to change the order. It’s extremely tedious. I don’t know why there’s simply an option to change it from carry out to delivery. I can never understand how app developers are paid so much to offer such little for these apps. It’s annoying that we have apps that can simply function to do the things we need it to do and I’m stuck triple-checking the details. Update 1: The app is still bad. I had a deal for a free pizza to redeem. I added another pizza and then it cleared the cart. When I started over. Somehow at checkout, I was charged with three pizzas. HOW does this happen? I don’t understand why this app has to be so dysfunctional. They could fix the issues but every screen is literally them trying to stuff a deal in your face especially for deals you don’t want from other companies or apps..ArmagumoVersion: 5.33.2

Omg fix your app!How long does this need to go on being the most jacked up app I’ve ever used? I try to change my address because I travel for work, POP up talking about “contactless delivery blah, blah” telling me that I have to clear my cart to enter a different address (in a different room number in the same hotel) click Ok, nothing happens. Back out of and close the app, repeat of first problem. Completely delete the order, close the app and clear it, same problem. Delete the address completely from my saved addresses, go through the order process all the way to check out, wrong address again, the same one I deleted already from saved addresses. Click change address....REPEAT FROM BEGINNING. It’s a vicious circle of AHHHHHHHH!!!! I just wanted a pizza and now my blood pressure is through the roof AND I’m hungry. Trying to pay $25-30 just to get food to myself which is an exorbitant amount of money in the first place, I can go to a nice place, eat and have a few drinks for that. As a matter of fact, I think that’s what I’ll do! My 18yo daughter works for Pizza Hut while she’s in school and I raised her right and she’s commended constantly, I pay money to your restaurant maybe 2-3 times a month to feed the 5 people in my house and this is how I’m repaid, with an app that makes me want to yank my own eyeballs out. 🤯 Thanks Pizza Hut app developers! 🤬.D33psixVersion: 5.15.0

Difficulty with app.App wouldn’t allow ordering a pizza from the value menu. Must order minimum 2 items to order from the value menu. Very slow process. Tried to order 1 pizza from the value menu and an order of breadsticks. Tried 3 times. Each time app read that an error had occurred. Deleted trying to order a pizza and just ordered the breadsticks and a dessert. Success. Went back an tried to add a pizza from the value menu. Same message. An error had occurred. Removed the request for the pizza from the value menu and then was able to order the breadsticks and the dessert. This occurred also, the last time I tried to order a pizza from the value menu. Also, on new version of the app, there is no way, that I have found, to be able to order additional sides of dipping sauces. Used to be able to do this on the old version of the app. Went to the website, to try to place order, since I was having such a difficult time with this app. The website was even more difficult to use. Don’t have the inclination to go through all of the problems encountered when trying to use the website. Trying to order online makes one worn out and weary. Use up an employee’s time by calling the restaurant and placing order over the phone? Or just order from another pizza restaurant?.Carry out meal loverVersion: 5.21.0

Rate my service.The app needs to have rate my service because it was so much wrong with tonight order which is a first time for me because Pizza Hut is already on point with my food, they never let me down until tonight. First it took the delivery driver 30 mins to deliver from the time I got the text saying your order is out for delivery. It should not take that long because I only live 10 mins from Pizza Hut, the longest we have ever waited for delivery. The pizza and the chicken was cold. The chicken came in a container without a lid, which is different. And the pizza wasn’t evenly cooked, very doughy to the point that I just wasted $50 on food that my family will not eat. Very unhappy at this point. We asked for no contact delivery and our delivery driver still knocked on our door which set off our dog and woke the baby up. And final our pizza box was not sealed properly with Pizza Hut stickers/ logo to let me know that my food has not been touched, coughed on or sneezed on, if y’all don’t do the sticker anymore please go back to using it, I would feel more safer. The app needs to have a way to communicate with the store because they do not answer when calling this late at night. Thanks for the cold pizza and chicken. Pizza Hut please do better next time..BaeBee94Version: 5.29.0

App is stuck in a loop!I downloaded the app today to pre-order for a high school team event. I can’t even get past the account setup page because it is stuck in a loop! It won’t accept that I don’t have an extension for my phone number so it jumps back to that field every time I enter my birthdate (just below the extension field) and resets my bday to today. So after figuring out how to bypass that loop (don’t hit “next” on your keyboard, tap into a previous field to get out of the Bday). I make it to the bottom and tap “create account” and it insists my passwords are unacceptable. It wants 6 letters and I’ve tried every version of all lowercase, combo of case sensitive, numbers/symbols and it just denies them all but doesn’t say why. So I go back and try a fake extension for my phone, it then finally accepts my password (I guess??) because the error is now that my phone number is already in use. THIS IS THE FIRST TIME I HAVE DOWNLOADED THE APP!!!!!! I work with computers and tech for a living so I would say I’m fairly capable of installing, understanding and using apps. Good god I give up. Is this in beta????? Needed to place the order before any of the local stores are open and wanted to be able to confirm it or get notifications later so figured this was the way to go, but forget it! Taking our business somewhere else..Tlk79Version: 5.23.0

From bad to worseEach update makes the app prettier, but less functional and introduces more quirks. I have not been able to successfully complete (at least) the last three orders. Prior to that, it authorized my charge twice, but the store never received my order. Tried again just now. I get through the entire order and click Submit. Tells me there is an error and my store isn’t accepting online orders. I need to change me location. Change MY location? Let me buy another house just to make it convenient for you, Pizza Hut. I also get a lot of “Out of Stock” notices when trying to put an order through. At least those appear in the front end of the order as opposed to at the end when I’m trying to complete the purchase. There is potential in this app, but Pizza Hut developers and/or receiving restaurants are making this a waste of time. Am genuinely recommending that you call a local and Izzy parlor and place your order over the phone as opposed to wasting time with this app. Something I’m about to do because Pizza Hut won’t accept an invoice for the time I’ve lost. (PS: the did send me a coupon for a free pizza once when I complained about this app, but the coupon required that I use it in a restaurant. I called corporate and confirmed I had to go to a restaurant to use it. Tells you how much faith they have in their own app!).Sean S - ClevelandVersion: 5.0.7

Would love to give no stars but not an optionI and five neighbors made an delivery order on the app on 2/27 the app or something made it a pick up order that was supposed to be delivered at 5:30. Well called the Santa Fe store to see where our food was about 7pm. Was informed that it had been sitting in the warmer since 5:30 that some how they got the ticket wrong and it said pick up. All 6 of us are disabled and I’m also legally blind so there is no way we would have chosen to do pick up. What the guy did was just make up a new ticket and charged me extra money for the mistake, took the pizza, wings and cookie out of the warmer and sent it at 7pm. The Oder was not even hot, it was dried out and soggy. Even the box was soggy. It was very disappointing and disgusting. They don’t even want to offer anything for the mistake or anything. Just say to bad maybe it will be better next time and it’s all your own fault. The order was for over $50 of food. McDonald’s delivery is better than that on a $13 order. It’s obvious that Pizza Hut is just after money and living on their old reputation. Then tonight on march 6th one of their locations from a different town called me twice to try to argue about a pizza I never ordered. The place is an hour away from my location. They really have gone down hill in every way. It would take a lot for me to buy from them again and the sad part is that my deceased husband worked for them for many years and this would have never happened because they had standards. If he knew about this he would be turning over in his grave! I recommend you spend your money somewhere else especially if you’re wanting pizza with good quality and service for the money.Patania 71Version: 5.33.0

Waiting for an unprepared orderThis evening I ordered pizzas for my family for dinner on my way home from working a 12hr shift. I monitored the progress of my order on the app. I received notification that the order was ready so I proceeded into the store to pick up my prepaid order. The gentleman working the register asked if he could help me. I greeted him and said yes, I’m here to pick up my order and I give him my name which is also on the display monitor showing my order was ready at 8:20pm, it was 8:23pm. He then yells to someone in the back and turns back and tells me the orders not ready. The person in the back says, laughing, “we haven’t even started it yet but I can start it now”. I asked the gentleman at the register why does my app as well as the monitor show my order as ready? He proceeds to tell me how “crappy” the app is! I ask him if they’ve communicated this to the corporate office and he replies, “many times”. I’ve never had this happen before so I’m not so sure the app is the problem. I asked when my order would be ready and he said 15-20 minutes. If I had not already paid for this order I would have cancelled it and gotten dinner for my family elsewhere. Blaming the app is not the way to correct error or give good customer services. I hope this is an isolated incident. My family orders from our neighborhood Pizza Hut often but there are other options near us. I’m writing this review as I sit in my car waiting for my order to be prepared. I have a 40 minute commute home from work and I like using the app so I don’t have to wait when I get to the restaurant. This has been a very poor experience..GA.Angel.B.Version: 5.13.1

Do BetterI've been a long-time fan of Pizza Hut's food, but recent experiences with their online platforms have left me deeply disappointed. For months now, the app has been malfunctioning, and even the website won't allow for a smooth ordering process. It's baffling to think that a company with the scale and revenue of Pizza Hut struggles to maintain a functional website and app, especially given that online ordering is currently one of the primary methods customers use to place their orders. Furthermore, when trying to bypass the online chaos and directly call the local branch, the wait time is exorbitant – often exceeding two hours. And even after navigating through all these hurdles, the delivery process is yet another pain point. Every time my order is out for delivery, it’s through a DoorDash representative who invariably calls to ask for delivery instructions, despite those being explicitly detailed on my Pizza Hut account. While I genuinely appreciate and like the food, the surrounding service and convenience aspects have plummeted. It's an emotional roller coaster every time I try to place an order. Sadly, until Pizza Hut addresses these glaring issues, I will have to consider patronizing another pizza establishment that values its customers' time and experience..XommnallemVersion: 5.31.3

App does not workUpdate: The app hasn’t been working properly for months now. You would think a company as Pizza Hut would Have an app that works. Guess not. I had to call my order in AGAIN to customer service (because God forbid they answer the phone at the store). I told the gentleman my issue and he told me to go on the web to order. My question was: “ Then what is the app for?” I don’t want to order on the web or have to call Lynn. I would like to order from the app that they created and paid for a customer to be able to use. So instead, he gave me a number to call and put in a ticket. This department wasn’t even the app department, but instead the rewards department. They said they don’t have an App department to help me fix it. So the representative put in a ticket. I asked could I be given a call and he said they don’t do that. I explained that Nobody in my office Pizza Hut app works. That the problem is bigger than just me. All he said he could do was put in a ticket request and request a call or email to me. But he did not think that I would get a call or return email. I hate to say this, but if I can’t get this app to work, I’m probably gonna start going to Marco’s Pizza or Papa John’s. SMH. At least they have the decency to have an app that works. Original: App all of a sudden stopped working. All of my selections are blank when I tap on them. Deals, order history, melts, etc. I have tried to do an update, none available. I’ve logged out and logged back in, nothing. I have deleted the app, reinstalled the Pizza Hut app and logged back in nothing. Not sure what is going on. Now I can’t get my points so u guess I’ll go to Marco’s or Papa John’s. Smh!.Mr Big StrawVersion: 6.0.20

Pizza Was Fantastic-Continue ReadingI ordered from the app. I chose pickup. When I started compiling the pizza I noticed at the top it said 80 minutes. I thought that was great because I had to do a couple errands before I could pick it up. When I submitted my order I saw it was only 11 minutes. I called the store and it rang until it hung up on me. I called the Call Center and told them what happened. They called the store and it happened to them too. They didn’t understand why no one was answering the phone. They were confident my order was ready. The only time it’s 80 minutes is when delivery is busy. I went to the store and had to wait to get waited on. Then one female told the other female to help me. I explained everything to her. She said they were real busy plus a driver called off. No apologies as of yet. I asked to speak to the manager. She happened to be the other female. I told her everything and she pretty much said the same thing that the other person told me. She kept telling me the same thing so I interrupted her and asked if there was an apology there. She apologize and kept talking to me. She offered no compensation or even another apology. I couldn’t give more stars because they were skimpy on the meatballs. Before, we ordered the same thing and there were plenty of meatballs. Before that our pizzas were great 👍. I don’t know if they’re getting stingy or neglectful or both. We’ll try them once more to see how our pizzas and service is. I really enjoy the Creamy Garlic sauce, I have acid reflux and this digests better. Also, they advertise toppings from crust to crust. They LIE!!!! It’s Not True!!!!!!.Mee Miself & EyeVersion: 5.4.8

Love the pizza - hate the appLet me just add this as a foreword that I really love pizza hut’s pizza and this review isn’t about the quality of the service. Rather, I’m here to talk today about how annoying this app is. Whenever I use the app, each selection I choose either results in an extended wait period while the next screen loads or …. absolutely nothing. No in between - nothing ever seems to load quickly, ever. Last night, I attempted to order through the app and, not only would the app not recognize my account, but the app didn’t recognize that there were any pizza huts in the area for me to pick up from! I tried multiple times inputting my address, only to either be told “there are no pizza huts in your area” OR the app would show pizza huts near me, but then never let me click on them to move forward with the order. I ended up having to call the store directly - well , not directly because Pizza Hut outsources their order service now. (Crazy! Haha.) which was equally a bad experience. (Classic customer service - waiting 7 minutes to order a pizza????) All in all, was very frustrated by the whole situation that could’ve been avoided if the app was just programmed better..UnfamouslySarahVersion: 5.20.0

Disappointed!!!!Love the online ordering smooth process no complaints there. However there was few times they mixed up my order, Was missing items or missing ingredients. Literally simple things like, one pepperoni pizza but missing the MAIN INGREDIENT pep lol real amateur mistakes things that shouldn’t be misleading.!? I mean had y’all been paying attention to the monitor/receipt it wouldn’t be an issue!! My order came way after quoted time numinous times & I totally understand things happen and time isn’t always on our side but if time isn’t going accordingly knowing your running LATE a courtesy call would be nice, but when I need to start tracing my order calling the store bc my food hasn’t arrived and it’s been way over an hour now that’s very inconvenient and very upsetting!! Terrible customer service don’t you think? When the driver arrives he’s not friendly at all nor does he apologize for our order coming late, talk about unprofessional behavior yeah Pizza Hut keaamoku takes the award for worst drivers.. except for this one elderly unks I didn’t get his name but hands down, he is very respectful always arrives on time, super sweet excellent customer service they need more folks like him!! Again I didn’t get a name but I’m sure they don’t have much who fits his description.. (fair Hawaiian older man, tall and slim) I can say that day shift is on top of there game vs night crew.. we normally order evening but I’m gonna start ordering during the day ONLY, we been disappointed with service lately I went from ordering 3 plus a week to once a week!! YES it’s that serious, hopefully they change how they run things during night crew I’d hate to see them lose business because of it!!.KenkillasVersion: 5.19.0

Horrifically Buggy App That Lost My Money With Bad Customer ServiceOut of all the Pizza Chain apps, this one is by far the worse. I very much prefer Pizza Hut’s pizza to all other pizza places (I think it is the best), but this app is a horrific experience to use. It is extremely slow and laggy. No other app I have is anything remotely like this. The app has several times caused me to lose points I’ve built up. I have attempted to redeem points for breadsticks, pizzas, and more, but there have been several times when it takes away my points but does not give me the items. I have contacted Pizza Hut customer service about said points in their respective situations, but they never responded! The app has also cost me more money by not allowing me to use coupons. I have tried to use several coupons (such as the $5 ‘N Up deal), but the app will very often not let me use them. I know for a fact that the Pizza Huts I have tried to use the coupon for when ordering from the app accept and use the coupons because my friends work there. Just this last week, I had to spend $22 for an order that would have been $13 with the $5 ‘N up coupon. Sure it is only a $9 difference, but this adds up extremely fast. I am a college student; I can’t afford to be losing that much money because an app won’t work. The app also glitched and sent this carry out same order to the Pizza Hut across my city. For a company as well known as Pizza Hut, it is absolutely pathetic that they can’t even get an app right. Pizza Hut has the best pizza, but the horrible app compared to competitor’s apps make it an absolute hassle that really isn’t worth it. I am extremely disappointed in the app and customer service..Biggest Star Wars fan everVersion: 5.9.1

They block blind people from ordering deliveryIf you try to place an order in guest mode, without a Pizza Hut rewards account, there is a slider which you used to choose between carryout and delivery. That slider does not work with the voiceover screen reader built into iPhones, and it defaults to carry out. So they are requiring that I drive to their store or pay an Uber to get me there or something to get their food. Not happening. I tried to create a rewards account to see if that would make it work, but even though I follow their password complexity rules with an iPhone generated secure password, their website continuously says my password is not following complexity rules. So that’s too big strikes against it, in addition to the simple fact that I just can’t order food there because their app won’t let me choose delivery so I get no food. I’ve spent two hours trying to make this at work tonight, and it just doesn’t. I can let it access my location, find the correct store, and everything, but there is simply no way to place a delivery order, and there’s no way I’m paying Uber to get me over there when they have a perfectly fine delivery service they just won’t let me use because I’m blind..DarkSquared42Version: 6.0.8

Frustrating to usePizza Hut pizza is good. I like it. But this app has given me so many problems. For starters, when I’m on the app I try to do one of their deals. The dinner box. I add my pizza, I add the breadsticks, I add the cinnamon sticks. I put complete. What happens? Cart empty and app acts like I never clicked on the dinner box deal. I look up online to try and search for help and someone had mentioned deleting and reinstalling the app so I did that. Couldn’t remember my password so I click reset password. That part is on me. But then I go to reset password and I put a password in, put in the confirm password, it matches, and then the passwords clear without telling me why. I try a different password one my phone randomly came up with and then it says the passwords aren’t the same even though my phone literally inputted the same letters symbols and numbers at the same time. Finally I was able to reset password and log in. Wasted effort because the deals still wipe. This happened before as well this isn’t the first occurrence. My coworker tried to do the same while we were at work and we just couldn’t get the order placed so we ordered from somewhere else..NightigearVersion: 6.0.8

Pizza Hut Is A Scam Artist!Over the past year or so, Pizza Hut has offered me free pizza’s through one of their programs or another. Inevitably, upon trying to place my order, things just go wrong and they don’t fulfill their offer. Issues with the app, even though the email they sent to me (at my registered account) said it was valid at my store, it wasn’t accepted because the “store didn’t accept it”. Issues with the website (the one for my local store often doesn’t work at all upon order entry). And when I call my local store, I’m met with rather helpful employees just doing their jobs, who politely tell you that all such technology related problems are beyond their control and the whole app/online thing is under the control of the corporate office. So essentially Mr. Valued/ Regular Customer, there’s nothing we can do to make things right for the offer you received. Sometimes they will try to find me a deal that is agreeable for me, but it’s never what I was sent that was a better offer! I feel bad for their employees. There’s plenty (meaning 5 others within one mile of your location) other pizza options in my area. Get it together Pizza Hut! This has been going on for too long! Frustrated Loyal Customer..Spades Royale Is TrashVersion: 5.33.2

Order Chao’sAnnoyed!! It glitches and causes order’s to get messed up! Here is my order problem example, wanted 2 pizzas 1 with all pepperoni, reg cheese, reg sauce (which I pay good attention to bc the other gets light cheese and light sauce) and then olives on half. For this one they gave me instead, extra cheese on half (which I hate!) Then for pizza #2, ordered all pepperoni with light cheese and sauce, ended up with up with only half pepperoni(which it clearly does not say on my order), I know I specifically said “NO” when the pop up menu suggest extra cheese too! Then if that’s not enough, to end the madness, my 4 pack of 20oz was ordered as 2 Pepsi’s and 2 mountain dews and guess what, got 3 mountain dews and1 Pepsi!!! Then I have a receipt on my pizza’s (the one with no description)that’s $10 less then the one a paid!!! What kinda of chaos is this, i guarantee when I call, and I will, they will do everything possible to blame it ALL on me, they always do. 9 out of 10 times, I prove my case! Ifwhen I call, my experience is different, I will update this review! Don’t hold your breath though! Just double, triple and maybe even call them to verify they have the proper order, this is a pain!!! Good Luck my fella consumers!!!.MamaMary0724Version: 4.6.1

Doesn't work!So, I built a profile on the app.. Built an order and continued to check out. Then in the check out it wants me to re enter the info I just created a profile with.. Okay.. So I do that. Then again continue to check out. An error pops up stating I need to enter ALL info.. Okay.. I go back. I've entered all but the email. So, I try to enter my email, however the app will not allow me to select the email field. So I log out.. Back in.. Re enter everything from scratch.. But of course.. Same issue. Okay.. I'll just call in. I do that.. Read my order from the app verbatim. Of course this is a process because the employee doesn't know what their cheez-it product is.. Apparently employee product and special feature knowledge isn't a priority... Okay.. Finally, after extensive teamwork my order is ready to process. BUT WAIT! Now my order is 8$ more than what is stated on the app. The employee of course doesn't know why either and lacks any sort of social or problem solving skills.. However at this point.. I can't go through anymore of this bs. Keep the extra 8$ pizza Hut. Maybe spend it on app development or employee training. Both facets could use work. What an experience.. Thank you pizza Hut. What a magical experience..IllgetpizzasomewhereelseVersion: 5.3.1

What Happened (Baby Come Back)I remember as a kid loving Pizza Hut. The pan pizza gave the best little crunch to every pie. Then something happened over the last 10 years where the quality just went down. Maybe it’s the fact that for years dominoes was garbage and when they caught up Pizza Hut just didn’t look as good anymore. I still believe that those Pizzas I had as a youth were better and a return to the roots would be nice, ingredient wise. Nowadays I go to Pizza Hut because y’all come up with crazy “pizzas” stuffing your crusts with whatever you can find. I’m surprised there hasn’t been a foray into deep dish or a “Corn Dog Stuffed Crust” (which I’m not asking for, but would be on brand. That’s not even mentioning the app, which would be fine if every other app in the Pizza business weren’t already so much better. Everything feels laggy, the design is fine but the engine on the app just feel like a beaten up Mazda just trying to make it home from Burning Man. It does the job but honestly halfway through my order I second guessed even getting my food from Pizza Hut because the dominoes app would have just been a breeze to work with..Metal2TheCoreVersion: 5.33.2

Service BadThe service at this Pizza Hut was terrible tonight, February 23, 2022. I didn’t get my order until 30 to 35 minutes late. It was supposed to be curbside and it was not brought to me. When I called the girl told me I could come in and pick it up. I told her no I wanted it brought to the car like I told him. I told her I was 80 years old and didn’t want to get out in the cold. When she finally brought it to me after about another 10 or 15 minutes her attitude was not very good. She told me a part where another business had those parking places I was parked right in front of their store with my light shining in their window. Where I have always parked. I called the store and was disconnected three times. Then I called and they never answered at all for about three times. They finally answered and I asked for the manager and it was put on hold for 15 minutes. I called back and finally got the manager and his attitude was not much better he asked what I thought he should do. I told him he should make it plain where you’re supposed to park like they used to have it and then also the attitude of his employees was not very nice and that I could get my pizza at another place..Mad senior cutizenVersion: 5.24.1

Needs so much work..Overall I think the user interface of the app is mostly fine. My biggest issue is the vague error messages you give. “Oops, something went wrong” this error message can mean anything from, the app itself has a glitch or the restaurant you’re trying to order from doesn’t have one of the menu items or ingredients you were trying to select. Good luck figuring out which it is! Half my time spent ordering on the app, is just me randomly changing every ingredient and every menu item to try and figure out where the problem in my order is. For example today when I tried to use the app, the error message apparently meant that they no longer had personal pan pizza crust. And the only way I found that out was when I tried to place my order over the phone. The representative on the phone was able to see that the restaurant location no longer had personal pan pizza crust available today. Either create a live inventory system where users can see what is and is not available at the restaurant or don’t have an app. Plenty of other restaurants are able to do this. There’s no reason why Pizza Hut can’t..HeadmasterSnapeVersion: 5.18.0

If only there was 0⭐️ optionThis app is terrible. So bad that it actually affects how well I enjoy your pizza. I actually can’t enjoy it because your app hasn’t worked properly for the last 7 MONTHS!! I’ve relied on Dominos to RELIABLY deliver with a functioning app. Your apps MAIN issues that really shouldn’t be issues include: 1. Adding a new address when ordering. It takes forever to verify an address. Then I shut down the app and restart it and my address is in the saved section. I shouldn’t have to keep closing your app for it to save my input. 2. I can’t get into the Order menu. I click order now and NOTHING happens. It just sits there with the map up showing me my nearest Pizza Hut location and that’s all. So I can’t even look at your menu and order anything!! It’s just a shame because I honestly used to enjoy your pizza. I even considered, after 7 months, ordering from you. But again your app has failed me and from what I see, everyone else writing these recent reviews. Until you fix your app, I’ll be enjoying the 5-Star(check their App Store rating compared to yours😉) service, quality, and taste of Dominos pizza. Amazing how much a functioning app can affect your customers.SuperAwesomeTrustyReviewerManVersion: 4.6.1

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